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                <?php  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                namespace App\Http\Controllers\Agent\helpdesk;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                // controllers  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Http\Controllers\Common\FileuploadController;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Http\Controllers\Common\NotificationController as Notify;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Http\Controllers\Common\PhpMailController;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Http\Controllers\Controller;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                // requests  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Http\Requests\helpdesk\CreateTicketRequest;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Http\Requests\helpdesk\TicketRequest;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                // models  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Agent\Department;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Agent\Teams;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Email\Emails;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Form\Fields;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Manage\Help_topic;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Manage\Sla_plan;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Notification\Notification;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Notification\UserNotification;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Settings\Alert;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Settings\CommonSettings;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Settings\Company;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Settings\Email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Settings\System;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Ticket_attachments;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Ticket_Collaborator;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Ticket_Form_Data;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Ticket_Priority;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Ticket_source;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Ticket_Status;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Ticket_Thread;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Ticket\Tickets;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Utility\CountryCode;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Utility\Date_time_format;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\Model\helpdesk\Utility\Timezones;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use App\User;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Auth;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use DB;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Exception;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use GeoIP;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                // classes  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Hash;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Illuminate\Http\Request;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Illuminate\support\Collection;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Input;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Lang;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Mail;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use PDF;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use UTC;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 * TicketController.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 * @author      Ladybird <[email protected]>  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                class TicketController extends Controller  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Create a new controller instance.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @return type response  | 
            
                            
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                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    public function __construct(PhpMailController $PhpMailController, Notify $NotificationController)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $this->PhpMailController = $PhpMailController;  | 
            
                            
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                        $this->NotificationController = $NotificationController;  | 
            
                            
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                        $this->middleware('auth'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Show the Inbox ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
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                View Code Duplication | 
                    public function inbox_ticket_list()  | 
            
                            
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                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        return view('themes.default1.agent.helpdesk.ticket.inbox', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Show the Open ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
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                View Code Duplication | 
                    public function open_ticket_list()  | 
            
                            
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        return view('themes.default1.agent.helpdesk.ticket.open', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Show the answered ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
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                View Code Duplication | 
                    public function answered_ticket_list()  | 
            
                            
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        return view('themes.default1.agent.helpdesk.ticket.answered', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Show the Myticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
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                View Code Duplication | 
                    public function myticket_ticket_list()  | 
            
                            
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    126
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    127
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    128
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    129
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.myticket', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    130
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    131
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    132
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    133
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the Overdue ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    134
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    135
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    136
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    137
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function overdue_ticket_list()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    138
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    139
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    140
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    141
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    142
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    143
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    144
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.overdue', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    145
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    146
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    147
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    148
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the Open ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    149
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    150
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    151
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    152
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function dueTodayTicketlist()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    153
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    154
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    155
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    156
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    157
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    158
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    159
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.duetodayticket', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    160
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    161
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    162
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    163
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the Closed ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    164
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    165
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    166
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    167
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function closed_ticket_list()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    168
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    169
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    170
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    171
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    172
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    173
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    174
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.closed', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    175
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    176
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    177
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    178
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    179
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    180
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    181
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    182
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function assigned_ticket_list()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    183
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    184
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    185
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    186
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    187
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    188
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    189
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.assigned', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    190
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    191
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    192
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    193
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the New ticket page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    194
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    195
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    196
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    197
                 | 
                                    
                                                     | 
                
                 | 
                    public function newticket(CountryCode $code)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    198
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    199
                 | 
                                    
                                                     | 
                
                 | 
                        $location = GeoIP::getLocation();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    200
                 | 
                                    
                                                     | 
                
                 | 
                        $phonecode = $code->where('iso', '=', $location->iso_code)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    201
                 | 
                                    
                                                     | 
                
                 | 
                        $pcode = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    202
                 | 
                                    
                                                     | 
                
                 | 
                        if ($phonecode) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    203
                 | 
                                    
                                                     | 
                
                 | 
                            $pcode = $phonecode->phonecode;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    204
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    205
                 | 
                                    
                                                     | 
                
                 | 
                        $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    206
                 | 
                                    
                                                     | 
                
                 | 
                        $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    207
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    208
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.new', compact('email_mandatory', 'settings'))->with('phonecode', $pcode); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    209
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    210
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    211
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    212
                 | 
                                    
                                                     | 
                
                 | 
                     * Save the data of new ticket and show the New ticket page with result.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    213
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    214
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type CreateTicketRequest $request  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    215
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    216
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    217
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    218
                 | 
                                    
                                                     | 
                
                 | 
                    public function post_newticket(CreateTicketRequest $request, CountryCode $code, $api = false)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    219
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    220
                 | 
                                    
                                                     | 
                
                 | 
                        try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    221
                 | 
                                    
                                                     | 
                
                 | 
                            if ($request->input('email')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    222
                 | 
                                    
                                                     | 
                
                 | 
                                $email = $request->input('email'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    223
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    224
                 | 
                                    
                                                     | 
                
                 | 
                                $email = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    225
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    226
                 | 
                                    
                                                     | 
                
                 | 
                            $fullname = $request->input('first_name').'%$%'.$request->input('last_name'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    227
                 | 
                                    
                                                     | 
                
                 | 
                            $helptopic = $request->input('helptopic'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    228
                 | 
                                    
                                                     | 
                
                 | 
                            $sla = $request->input('sla'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    229
                 | 
                                    
                                                     | 
                
                 | 
                            $duedate = $request->input('duedate'); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    230
                 | 
                                    
                                                     | 
                
                 | 
                            if ($request->input('assignto')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    231
                 | 
                                    
                                                     | 
                
                 | 
                                $assignto = $request->input('assignto'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    232
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    233
                 | 
                                    
                                                     | 
                
                 | 
                                $assignto = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    234
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    235
                 | 
                                    
                                                     | 
                
                 | 
                            $subject = $request->input('subject'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    236
                 | 
                                    
                                                     | 
                
                 | 
                            $body = $request->input('body'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    237
                 | 
                                    
                                                     | 
                
                 | 
                            $priority = $request->input('priority'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    238
                 | 
                                    
                                                     | 
                
                 | 
                            $phone = $request->input('phone'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    239
                 | 
                                    
                                                     | 
                
                 | 
                            $phonecode = $request->input('code'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    240
                 | 
                                    
                                                     | 
                
                 | 
                            if ($request->input('mobile')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    241
                 | 
                                    
                                                     | 
                
                 | 
                                $mobile_number = $request->input('mobile'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    242
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    243
                 | 
                                    
                                                     | 
                
                 | 
                                $mobile_number = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    244
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    245
                 | 
                                    
                                                     | 
                
                 | 
                            $source = Ticket_source::where('name', '=', 'agent')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    246
                 | 
                                    
                                                     | 
                
                 | 
                            $headers = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    247
                 | 
                                    
                                                     | 
                
                 | 
                            $help = Help_topic::where('id', '=', $helptopic)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    248
                 | 
                                    
                                                     | 
                
                 | 
                            $form_data = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    249
                 | 
                                    
                                                     | 
                
                 | 
                            $auto_response = 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    250
                 | 
                                    
                                                     | 
                
                 | 
                            $status = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    251
                 | 
                                    
                                                     | 
                
                 | 
                            if ($phone != null || $mobile_number != null) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    252
                 | 
                                    
                                                     | 
                
                 | 
                                $location = GeoIP::getLocation();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    253
                 | 
                                    
                                                     | 
                
                 | 
                                $geoipcode = $code->where('iso', '=', $location->iso_code)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    254
                 | 
                                    
                                                     | 
                
                 | 
                                if ($phonecode == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    255
                 | 
                                    
                                                     | 
                
                 | 
                                    $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    256
                 | 
                                    
                                                     | 
                
                 | 
                                        'fails'              => Lang::get('lang.country-code-required-error'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    257
                 | 
                                    
                                                     | 
                
                 | 
                                        'phonecode'          => $geoipcode->phonecode,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    258
                 | 
                                    
                                                     | 
                
                 | 
                                        'country_code_error' => 1,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    259
                 | 
                                    
                                                     | 
                
                 | 
                                    ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    260
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($api != false) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    261
                 | 
                                    
                                                     | 
                
                 | 
                                        return $data;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    262
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    263
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    264
                 | 
                                    
                                                     | 
                
                 | 
                                    return Redirect()->back()->with($data)->withInput($request->except('password')); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    265
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    266
                 | 
                                    
                                                     | 
                
                 | 
                                    $code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    267
                 | 
                                    
                                                     | 
                
                 | 
                                    if (!count($code)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    268
                 | 
                                    
                                                     | 
                
                 | 
                                        $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    269
                 | 
                                    
                                                     | 
                
                 | 
                                            'fails'              => Lang::get('lang.incorrect-country-code-error'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    270
                 | 
                                    
                                                     | 
                
                 | 
                                            'phonecode'          => $geoipcode->phonecode,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    271
                 | 
                                    
                                                     | 
                
                 | 
                                            'country_code_error' => 1,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    272
                 | 
                                    
                                                     | 
                
                 | 
                                        ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    273
                 | 
                                    
                                                     | 
                
                 | 
                                        if ($api != false) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    274
                 | 
                                    
                                                     | 
                
                 | 
                                            return $data;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    275
                 | 
                                    
                                                     | 
                
                 | 
                                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    276
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    277
                 | 
                                    
                                                     | 
                
                 | 
                                        return Redirect()->back()->with($data)->withInput($request->except('password')); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    278
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    279
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    280
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    281
                 | 
                                    
                                                     | 
                
                 | 
                            //create user  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    282
                 | 
                                    
                                                     | 
                
                 | 
                            $result = $this->create_user($email, $fullname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                                                                                                                                                                                                                                                                                            
                        
                         
                                                                                        
                                                                                            
                                                                                            
                                                                                            
                                                                                            
                                                                                            
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    283
                 | 
                                    
                                                     | 
                
                 | 
                            if ($result[1]) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    284
                 | 
                                    
                                                     | 
                
                 | 
                                $status = $this->checkUserVerificationStatus();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    285
                 | 
                                    
                                                     | 
                
                 | 
                                if ($status == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    286
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($api != false) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    287
                 | 
                                    
                                                     | 
                
                 | 
                                        return Lang::get('lang.Ticket-created-successfully'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    288
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    289
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    290
                 | 
                                    
                                                     | 
                
                 | 
                                    return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully')); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    291
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    292
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($api != false) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    293
                 | 
                                    
                                                     | 
                
                 | 
                                        return Lang::get('lang.Ticket-created-successfully'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    294
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    295
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    296
                 | 
                                    
                                                     | 
                
                 | 
                                    return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully2')); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    297
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    298
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    299
                 | 
                                    
                                                     | 
                
                 | 
                                if ($api != false) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    300
                 | 
                                    
                                                     | 
                
                 | 
                                    return Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    301
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    302
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    303
                 | 
                                    
                                                     | 
                
                 | 
                                return Redirect('newticket')->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'))->withInput($request->except('password')); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    304
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    305
                 | 
                                    
                                                     | 
                
                 | 
                        } catch (Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    306
                 | 
                                    
                                                     | 
                
                 | 
                            // dd($e);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    307
                 | 
                                    
                                                     | 
                
                 | 
                            if ($api != false) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    308
                 | 
                                    
                                                     | 
                
                 | 
                                return $e->getMessage();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    309
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    310
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    311
                 | 
                                    
                                                     | 
                
                 | 
                            return Redirect()->back()->with('fails', '<li>'.$e->getMessage().'</li>'); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    312
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    313
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    314
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    315
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    316
                 | 
                                    
                                                     | 
                
                 | 
                     * Shows the ticket thread details.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    317
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    318
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    319
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    320
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    321
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    322
                 | 
                                    
                                                     | 
                
                 | 
                    public function thread($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    323
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    324
                 | 
                                    
                                                     | 
                
                 | 
                        if (Auth::user()->role == 'agent') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    325
                 | 
                                    
                                                     | 
                
                 | 
                            $dept = Department::where('id', '=', Auth::user()->primary_dpt)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    326
                 | 
                                    
                                                     | 
                
                 | 
                            $tickets = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    327
                 | 
                                    
                                                     | 
                
                 | 
                            if ($tickets->dept_id == $dept->id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    328
                 | 
                                    
                                                     | 
                
                 | 
                                $tickets = $tickets;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    329
                 | 
                                    
                                                     | 
                
                 | 
                            } elseif ($tickets->assigned_to == Auth::user()->id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    330
                 | 
                                    
                                                     | 
                
                 | 
                                $tickets = $tickets;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    331
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    332
                 | 
                                    
                                                     | 
                
                 | 
                                $tickets = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    333
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    334
                 | 
                                    
                                                     | 
                
                 | 
                //            $tickets = $tickets->where('dept_id', '=', $dept->id)->orWhere('assigned_to', Auth::user()->id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    335
                 | 
                                    
                                                     | 
                
                 | 
                //            dd($tickets);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    336
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif (Auth::user()->role == 'admin') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    337
                 | 
                                    
                                                     | 
                
                 | 
                            $tickets = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    338
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif (Auth::user()->role == 'user') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    339
                 | 
                                    
                                                     | 
                
                 | 
                            $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    340
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_id = \Crypt::encrypt($id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    341
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    342
                 | 
                                    
                                                     | 
                
                 | 
                            return redirect()->route('check_ticket', compact('ticket_id')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    343
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    344
                 | 
                                    
                                                     | 
                
                 | 
                        if ($tickets == null) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    345
                 | 
                                    
                                                     | 
                
                 | 
                            return redirect()->route('inbox.ticket')->with('fails', \Lang::get('lang.invalid_attempt')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    346
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    347
                 | 
                                    
                                                     | 
                
                 | 
                        $avg = DB::table('ticket_thread')->where('ticket_id', '=', $id)->where('reply_rating', '!=', 0)->avg('reply_rating'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    348
                 | 
                                    
                                                     | 
                
                 | 
                        $avg_rate = explode('.', $avg); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    349
                 | 
                                    
                                                     | 
                
                 | 
                        $avg_rating = $avg_rate[0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    350
                 | 
                                    
                                                     | 
                
                 | 
                        $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    351
                 | 
                                    
                                                     | 
                
                 | 
                        $fileupload = new FileuploadController();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    352
                 | 
                                    
                                                     | 
                
                 | 
                        $fileupload = $fileupload->file_upload_max_size();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    353
                 | 
                                    
                                                     | 
                
                 | 
                        $max_size_in_bytes = $fileupload[0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    354
                 | 
                                    
                                                     | 
                
                 | 
                        $max_size_in_actual = $fileupload[1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    355
                 | 
                                    
                                                     | 
                
                 | 
                        $tickets_approval = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    356
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    357
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets', 'max_size_in_bytes', 'max_size_in_actual', 'tickets_approval'), compact('thread', 'avg_rating')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    358
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    359
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    360
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function size()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    361
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    362
                 | 
                                    
                                                     | 
                
                 | 
                        $files = Input::file('attachment'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    363
                 | 
                                    
                                                     | 
                
                 | 
                        if (!$files) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    364
                 | 
                                    
                                                     | 
                
                 | 
                            throw new \Exception('file size exceeded'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    365
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    366
                 | 
                                    
                                                     | 
                
                 | 
                        $size = 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    367
                 | 
                                    
                                                     | 
                
                 | 
                        if (count($files) > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    368
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($files as $file) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    369
                 | 
                                    
                                                     | 
                
                 | 
                                $size += $file->getSize();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    370
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    371
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    372
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    373
                 | 
                                    
                                                     | 
                
                 | 
                        return $size;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    374
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    375
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    376
                 | 
                                    
                                                     | 
                
                 | 
                    public function error($e, $request)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    377
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    378
                 | 
                                    
                                                     | 
                
                 | 
                        if ($request->ajax() || $request->wantsJson()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    379
                 | 
                                    
                                                     | 
                
                 | 
                            $error = $e->getMessage();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    380
                 | 
                                    
                                                     | 
                
                 | 
                            if (is_object($error)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    381
                 | 
                                    
                                                     | 
                
                 | 
                                $error = $error->toArray();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    382
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    383
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    384
                 | 
                                    
                                                     | 
                
                 | 
                            return response()->json(compact('error')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    385
                 | 
                                    
                                                     | 
                
                 | 
                            //return $message;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    386
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    387
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    388
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    389
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    390
                 | 
                                    
                                                     | 
                
                 | 
                     * Replying a ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    391
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    392
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Ticket_Thread $thread  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    393
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type TicketRequest $request  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    394
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    395
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    396
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    397
                 | 
                                    
                                                     | 
                
                 | 
                    public function reply(Ticket_Thread $thread, Request $request, Ticket_attachments $ta, $mail = true, $system_reply = true, $user_id = '')  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    398
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    399
                 | 
                                    
                                                     | 
                
                 | 
                        \Event::fire('reply.request', [$request]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    400
                 | 
                                    
                                                     | 
                
                 | 
                        try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    401
                 | 
                                    
                                                     | 
                
                 | 
                            if (is_array($request->file('attachment'))) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    402
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    403
                 | 
                                    
                                                     | 
                
                 | 
                                try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    404
                 | 
                                    
                                                     | 
                
                 | 
                                    $size = $this->size();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    405
                 | 
                                    
                                                     | 
                
                 | 
                                } catch (Exception $ex) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    406
                 | 
                                    
                                                     | 
                
                 | 
                                    return $ex->getMessage();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    407
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    408
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    409
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    410
                 | 
                                    
                                                     | 
                
                 | 
                            $fileupload = new FileuploadController();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    411
                 | 
                                    
                                                     | 
                
                 | 
                            $fileupload = $fileupload->file_upload_max_size();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    412
                 | 
                                    
                                                     | 
                
                 | 
                            $max_size_in_bytes = $fileupload[0];  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    413
                 | 
                                    
                                                     | 
                
                 | 
                            $max_size_in_actual = $fileupload[1];  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    414
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    415
                 | 
                                    
                                                     | 
                
                 | 
                            $attachments = $request->file('attachment'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    416
                 | 
                                    
                                                     | 
                
                 | 
                            $check_attachment = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    417
                 | 
                                    
                                                     | 
                
                 | 
                            // Event fire  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    418
                 | 
                                    
                                                     | 
                
                 | 
                            $eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    419
                 | 
                                    
                                                     | 
                
                 | 
                            //dd($eventthread);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    420
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    421
                 | 
                                    
                                                     | 
                
                 | 
                            $eventuserid = $eventthread->user_id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    422
                 | 
                                    
                                                     | 
                
                 | 
                            $emailadd = User::where('id', $eventuserid)->first()->email; | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    423
                 | 
                                    
                                                     | 
                
                 | 
                            $source = $eventthread->source;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    424
                 | 
                                    
                                                     | 
                
                 | 
                            $form_data = $request->except('reply_content', 'ticket_ID', 'attachment'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    425
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    426
                 | 
                                    
                                                     | 
                
                 | 
                            $reply_content = $request->input('reply_content'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    427
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    428
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->ticket_id = $request->input('ticket_ID'); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    429
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->poster = 'support';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    430
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->body = $request->input('reply_content'); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    431
                 | 
                                    
                                                     | 
                
                 | 
                            if ($system_reply == true) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    432
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    433
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    434
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->user_id = $eventuserid;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    435
                 | 
                                    
                                                     | 
                
                 | 
                                if ($user_id !== '') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    436
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread->user_id = $user_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    437
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    438
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    439
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_id = $request->input('ticket_ID'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    440
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    441
                 | 
                                    
                                                     | 
                
                 | 
                            $tickets = Tickets::where('id', '=', $ticket_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    442
                 | 
                                    
                                                     | 
                
                 | 
                            $tickets->isanswered = '1';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    443
                 | 
                                    
                                                     | 
                
                 | 
                            $tickets->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    444
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    445
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_user = User::where('id', '=', $tickets->user_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    446
                 | 
                                    
                                                     | 
                
                 | 
                            if ($system_reply == true) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    447
                 | 
                                    
                                                     | 
                
                 | 
                                if ($tickets->assigned_to == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    448
                 | 
                                    
                                                     | 
                
                 | 
                                    $tickets->assigned_to = Auth::user()->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    449
                 | 
                                    
                                                     | 
                
                 | 
                                    $tickets->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    450
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread2 = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    451
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread2->ticket_id = $thread->ticket_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    452
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread2->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    453
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread2->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    454
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    455
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread2->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    456
                 | 
                                    
                                                     | 
                
                 | 
                                    $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    457
                 | 
                                    
                                                     | 
                
                 | 
                                        'id' => $tickets->id,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    458
                 | 
                                    
                                                     | 
                
                 | 
                                    ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    459
                 | 
                                    
                                                     | 
                
                 | 
                                    \Event::fire('ticket-assignment', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    460
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    461
                 | 
                                    
                                                     | 
                
                 | 
                                if ($tickets->status > 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    462
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->open($ticket_id, new Tickets());  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    463
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    464
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    465
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    466
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    467
                 | 
                                    
                                                     | 
                
                 | 
                            if ($attachments != null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    468
                 | 
                                    
                                                     | 
                
                 | 
                                foreach ($attachments as $attachment) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    469
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($attachment != null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    470
                 | 
                                    
                                                     | 
                
                 | 
                                        $name = $attachment->getClientOriginalName();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    471
                 | 
                                    
                                                     | 
                
                 | 
                                        $type = $attachment->getClientOriginalExtension();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    472
                 | 
                                    
                                                     | 
                
                 | 
                                        $size = $attachment->getSize();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    473
                 | 
                                    
                                                     | 
                
                 | 
                                        $data = file_get_contents($attachment->getRealPath());  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    474
                 | 
                                    
                                                     | 
                
                 | 
                                        $attachPath = $attachment->getRealPath();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    475
                 | 
                                    
                                                     | 
                
                 | 
                                        $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    476
                 | 
                                    
                                                     | 
                
                 | 
                                        $check_attachment = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    477
                 | 
                                    
                                                     | 
                
                 | 
                                    } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    478
                 | 
                                    
                                                     | 
                
                 | 
                                        $check_attachment = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    479
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    480
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    481
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    482
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    483
                 | 
                                    
                                                     | 
                
                 | 
                            if ($check_attachment == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    484
                 | 
                                    
                                                     | 
                
                 | 
                                $attachment_files = $this->attachmentSeperate($thread->id);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    485
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    486
                 | 
                                    
                                                     | 
                
                 | 
                                $attachment_files = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    487
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    488
                 | 
                                    
                                                     | 
                
                 | 
                            $threadfirst = Ticket_Thread::where('ticket_id', '=', $ticket_id)->orderBy('id')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    489
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_subject = $threadfirst->title;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    490
                 | 
                                    
                                                     | 
                
                 | 
                            $user_id = $tickets->user_id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    491
                 | 
                                    
                                                     | 
                
                 | 
                            $user = User::where('id', '=', $user_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    492
                 | 
                                    
                                                     | 
                
                 | 
                            $email = $user->email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    493
                 | 
                                    
                                                     | 
                
                 | 
                            $user_name = $user->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    494
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_number = $tickets->ticket_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    495
                 | 
                                    
                                                     | 
                
                 | 
                            $company = $this->company();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    496
                 | 
                                    
                                                     | 
                
                 | 
                            $username = $ticket_user->first_name;  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    497
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                            if (!empty(Auth::user()->agent_sign)) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    498
                 | 
                                    
                                                     | 
                
                 | 
                                $agentsign = Auth::user()->agent_sign;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    499
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    500
                 | 
                                    
                                                     | 
                
                 | 
                                $agentsign = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    501
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    502
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    503
                 | 
                                    
                                                     | 
                
                 | 
                            // Event  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    504
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->mobile, $user->country_code, $request, $tickets, $thread));  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    505
                 | 
                                    
                                                     | 
                
                 | 
                            if (Auth::user()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    506
                 | 
                                    
                                                     | 
                
                 | 
                                $u_id = Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    507
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    508
                 | 
                                    
                                                     | 
                
                 | 
                                $u_id = $this->getAdmin()->first_name.' '.$this->getAdmin()->last_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    509
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    510
                 | 
                                    
                                                     | 
                
                 | 
                            $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    511
                 | 
                                    
                                                     | 
                
                 | 
                                'ticket_id' => $request->input('ticket_ID'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    512
                 | 
                                    
                                                     | 
                
                 | 
                                'u_id'      => $u_id,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    513
                 | 
                                    
                                                     | 
                
                 | 
                                'body'      => $request->input('reply_content'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    514
                 | 
                                    
                                                     | 
                
                 | 
                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    515
                 | 
                                    
                                                     | 
                
                 | 
                            if (!$request->has('do-not-send')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    516
                 | 
                                    
                                                     | 
                
                 | 
                                \Event::fire('Reply-Ticket', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    517
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    518
                 | 
                                    
                                                     | 
                
                 | 
                            // sending attachments via php mail function  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    519
                 | 
                                    
                                                     | 
                
                 | 
                            $message = '';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    520
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    521
                 | 
                                    
                                                     | 
                
                 | 
                            $line = '---Reply above this line---<br><br>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    522
                 | 
                                    
                                                     | 
                
                 | 
                            $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    523
                 | 
                                    
                                                     | 
                
                 | 
                            $emails = Emails::where('department', '=', $tickets->dept_id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    524
                 | 
                                    
                                                     | 
                
                 | 
                            if (!$email) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    525
                 | 
                                    
                                                     | 
                
                 | 
                                $mail = false;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    526
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    527
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    528
                 | 
                                    
                                                     | 
                
                 | 
                            if ($mail == true) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    529
                 | 
                                    
                                                     | 
                
                 | 
                                //dd($thread->purify());  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    530
                 | 
                                    
                                                     | 
                
                 | 
                                //dd($this->replyContent($request->input('reply_content'))); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    531
                 | 
                                    
                                                     | 
                
                 | 
                                $this->NotificationController->create($ticket_id, Auth::user()->id, '2');  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    532
                 | 
                                    
                                                     | 
                
                 | 
                                $this->PhpMailController->sendmail(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    533
                 | 
                                    
                                                     | 
                
                 | 
                                        $from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    534
                 | 
                                    
                                                     | 
                
                 | 
                                        $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    535
                 | 
                                    
                                                     | 
                
                 | 
                                        $message = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    536
                 | 
                                    
                                                     | 
                
                 | 
                                            'subject'     => $ticket_subject.'[#'.$ticket_number.']',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    537
                 | 
                                    
                                                     | 
                
                 | 
                                            'body'        => $line.$request->input('reply_content'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    538
                 | 
                                    
                                                     | 
                
                 | 
                                            'scenario'    => 'ticket-reply',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    539
                 | 
                                    
                                                     | 
                
                 | 
                                            'attachments' => $attachment_files,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    540
                 | 
                                    
                                                     | 
                
                 | 
                                        ],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    541
                 | 
                                    
                                                     | 
                
                 | 
                                        $template_variables = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    542
                 | 
                                    
                                                     | 
                
                 | 
                                            'ticket_number' => $ticket_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    543
                 | 
                                    
                                                     | 
                
                 | 
                                            'user'          => $username, 'agent_sign' => $agentsign,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    544
                 | 
                                    
                                                     | 
                
                 | 
                                        ]  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    545
                 | 
                                    
                                                     | 
                
                 | 
                                );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    546
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    547
                 | 
                                    
                                                     | 
                
                 | 
                        } catch (\Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    548
                 | 
                                    
                                                     | 
                
                 | 
                            $result = ['fails' => $e->getMessage()];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    549
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    550
                 | 
                                    
                                                     | 
                
                 | 
                            return response()->json(compact('result')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    551
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    552
                 | 
                                    
                                                     | 
                
                 | 
                        $result = ['success' => 'Replyed successfully'];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    553
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    554
                 | 
                                    
                                                     | 
                
                 | 
                        return response()->json(compact('result')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    555
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    556
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    557
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    558
                 | 
                                    
                                                     | 
                
                 | 
                     * Ticket edit and save ticket data.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    559
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    560
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type               $ticket_id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    561
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Ticket_Thread $thread  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    562
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    563
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    564
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    565
                 | 
                                    
                                                     | 
                
                 | 
                    public function ticketEditPost($ticket_id, Ticket_Thread $thread, Tickets $ticket)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    566
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    567
                 | 
                                    
                                                     | 
                
                 | 
                        if (Input::get('subject') == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    568
                 | 
                                    
                                                     | 
                
                 | 
                            return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    569
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif (Input::get('sla_paln') == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    570
                 | 
                                    
                                                     | 
                
                 | 
                            return 2;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    571
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif (Input::get('help_topic') == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    572
                 | 
                                    
                                                     | 
                
                 | 
                            return 3;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    573
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif (Input::get('ticket_source') == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    574
                 | 
                                    
                                                     | 
                
                 | 
                            return 4;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    575
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif (Input::get('ticket_priority') == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    576
                 | 
                                    
                                                     | 
                
                 | 
                            return 5;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    577
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    578
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = $ticket->where('id', '=', $ticket_id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    579
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->sla = Input::get('sla_paln'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    580
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->help_topic_id = Input::get('help_topic'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    581
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->source = Input::get('ticket_source'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    582
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->priority_id = Input::get('ticket_priority'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    583
                 | 
                                    
                                                     | 
                
                 | 
                            $dept = Help_topic::select('department')->where('id', '=', $ticket->help_topic_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    584
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->dept_id = $dept->department;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    585
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    586
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    587
                 | 
                                    
                                                     | 
                
                 | 
                            $threads = $thread->where('ticket_id', '=', $ticket_id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    588
                 | 
                                    
                                                     | 
                
                 | 
                            $threads->title = Input::get('subject'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    589
                 | 
                                    
                                                     | 
                
                 | 
                            $threads->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    590
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    591
                 | 
                                    
                                                     | 
                
                 | 
                            return 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    592
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    593
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    594
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    595
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    596
                 | 
                                    
                                                     | 
                
                 | 
                     * Print Ticket Details.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    597
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    598
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    599
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    600
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type respponse  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    601
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    602
                 | 
                                    
                                                     | 
                
                 | 
                    public function ticket_print($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    603
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    604
                 | 
                                    
                                                     | 
                
                 | 
                        $tickets = Tickets::  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    605
                 | 
                                    
                                                     | 
                
                 | 
                                leftJoin('ticket_thread', function ($join) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    606
                 | 
                                    
                                                     | 
                
                 | 
                                    $join->on('tickets.id', '=', 'ticket_thread.ticket_id') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    607
                 | 
                                    
                                                     | 
                
                 | 
                                        ->whereNotNull('ticket_thread.title'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    608
                 | 
                                    
                                                     | 
                
                 | 
                                })  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    609
                 | 
                                    
                                                     | 
                
                 | 
                                ->leftJoin('department', 'tickets.dept_id', '=', 'department.id') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    610
                 | 
                                    
                                                     | 
                
                 | 
                                ->leftJoin('help_topic', 'tickets.help_topic_id', '=', 'help_topic.id') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    611
                 | 
                                    
                                                     | 
                
                 | 
                                ->where('tickets.id', '=', $id) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    612
                 | 
                                    
                                                     | 
                
                 | 
                                ->select('ticket_thread.title', 'tickets.ticket_number', 'department.name as department', 'help_topic.topic as helptopic') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    613
                 | 
                                    
                                                     | 
                
                 | 
                                ->first();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    614
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = Tickets::where('tickets.id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    615
                 | 
                                    
                                                     | 
                
                 | 
                        $html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'ticket', 'tickets'))->render(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    616
                 | 
                                    
                                                     | 
                
                 | 
                        $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    617
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    618
                 | 
                                    
                                                     | 
                
                 | 
                        return PDF::load($html1)->show();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    619
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    620
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    621
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    622
                 | 
                                    
                                                     | 
                
                 | 
                     * Generates Ticket Number.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    623
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    624
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $ticket_number  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    625
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    626
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type integer  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    627
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    628
                 | 
                                    
                                                     | 
                
                 | 
                    public function ticketNumberold($ticket_number)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    629
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    630
                 | 
                                    
                                                     | 
                
                 | 
                        $number = $ticket_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    631
                 | 
                                    
                                                     | 
                
                 | 
                        $number = explode('-', $number); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    632
                 | 
                                    
                                                     | 
                
                 | 
                        $number1 = $number[0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    633
                 | 
                                    
                                                     | 
                
                 | 
                        if ($number1 == 'ZZZZ') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    634
                 | 
                                    
                                                     | 
                
                 | 
                            $number1 = 'AAAA';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    635
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    636
                 | 
                                    
                                                     | 
                
                 | 
                        $number2 = $number[1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    637
                 | 
                                    
                                                     | 
                
                 | 
                        if ($number2 == '9999') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    638
                 | 
                                    
                                                     | 
                
                 | 
                            $number2 = '0000';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    639
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    640
                 | 
                                    
                                                     | 
                
                 | 
                        $number3 = $number[2];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    641
                 | 
                                    
                                                     | 
                
                 | 
                        if ($number3 == '9999999') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    642
                 | 
                                    
                                                     | 
                
                 | 
                            $number3 = '0000000';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    643
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    644
                 | 
                                    
                                                     | 
                
                 | 
                        $number1++;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    645
                 | 
                                    
                                                     | 
                
                 | 
                        $number2++;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    646
                 | 
                                    
                                                     | 
                
                 | 
                        $number3++;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    647
                 | 
                                    
                                                     | 
                
                 | 
                        $number2 = sprintf('%04s', $number2); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    648
                 | 
                                    
                                                     | 
                
                 | 
                        $number3 = sprintf('%07s', $number3); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    649
                 | 
                                    
                                                     | 
                
                 | 
                        $array = [$number1, $number2, $number3];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    650
                 | 
                                    
                                                     | 
                
                 | 
                        $number = implode('-', $array); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    651
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    652
                 | 
                                    
                                                     | 
                
                 | 
                        return $number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    653
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    654
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    655
                 | 
                                    
                                                     | 
                
                 | 
                    public function ticketNumber($ticket_number)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    656
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    657
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    658
                 | 
                                    
                                                     | 
                
                 | 
                        $setting = $ticket_settings->find(1);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    659
                 | 
                                    
                                                     | 
                
                 | 
                        $format = $setting->num_format;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    660
                 | 
                                    
                                                     | 
                
                 | 
                        $type = $setting->num_sequence;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    661
                 | 
                                    
                                                     | 
                
                 | 
                        $number = $this->getNumber($ticket_number, $type, $format);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    662
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    663
                 | 
                                    
                                                     | 
                
                 | 
                        return $number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    664
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    665
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    666
                 | 
                                    
                                                     | 
                
                 | 
                    public function getNumber($ticket_number, $type, $format, $check = true)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    667
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    668
                 | 
                                    
                                                     | 
                
                 | 
                        $force = false;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    669
                 | 
                                    
                                                     | 
                
                 | 
                        if ($check === false) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    670
                 | 
                                    
                                                     | 
                
                 | 
                            $force = true;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    671
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    672
                 | 
                                    
                                                     | 
                
                 | 
                        $controller = new \App\Http\Controllers\Admin\helpdesk\SettingsController();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    673
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket_number) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    674
                 | 
                                    
                                                     | 
                
                 | 
                            $number = $controller->nthTicketNumber($ticket_number, $type, $format, $force);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    675
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    676
                 | 
                                    
                                                     | 
                
                 | 
                            $number = $controller->switchNumber($format, $type);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    677
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    678
                 | 
                                    
                                                     | 
                
                 | 
                        $number = $this->generateTicketIfExist($number, $type, $format);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    679
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    680
                 | 
                                    
                                                     | 
                
                 | 
                        return $number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    681
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    682
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    683
                 | 
                                    
                                                     | 
                
                 | 
                    public function generateTicketIfExist($number, $type, $format)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    684
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    685
                 | 
                                    
                                                     | 
                
                 | 
                        $tickets = new Tickets();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    686
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = $tickets->where('ticket_number', $number)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    687
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    688
                 | 
                                    
                                                     | 
                
                 | 
                            $number = $this->getNumber($number, $type, $format, false);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    689
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    690
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    691
                 | 
                                    
                                                     | 
                
                 | 
                        return $number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    692
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    693
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    694
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    695
                 | 
                                    
                                                     | 
                
                 | 
                     * check email for dublicate entry.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    696
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    697
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $email  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    698
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    699
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    700
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    701
                 | 
                                    
                                                     | 
                
                 | 
                    public function checkEmail($email)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    702
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    703
                 | 
                                    
                                                     | 
                
                 | 
                        $check = User::where('email', '=', $email)->orWhere('user_name', $email)->orWhere('mobile', $email)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    704
                 | 
                                    
                                                     | 
                
                 | 
                        if ($check == true) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    705
                 | 
                                    
                                                     | 
                
                 | 
                            return $check;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    706
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    707
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    708
                 | 
                                    
                                                     | 
                
                 | 
                        return false;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    709
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    710
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    711
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    712
                 | 
                                    
                                                     | 
                
                 | 
                     * @category fucntion to check if mobile number is unqique or not  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    713
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    714
                 | 
                                    
                                                     | 
                
                 | 
                     * @param string $mobile  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    715
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    716
                 | 
                                    
                                                     | 
                
                 | 
                     * @return bool true(if mobile exists in users table)/false (if mobile does not exist in user table)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    717
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    718
                 | 
                                    
                                                     | 
                
                 | 
                    public function checkMobile($mobile)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    719
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    720
                 | 
                                    
                                                     | 
                
                 | 
                        $check = User::where('mobile', '=', $mobile)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    721
                 | 
                                    
                                                     | 
                
                 | 
                        if (count($check) > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    722
                 | 
                                    
                                                     | 
                
                 | 
                            return true;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    723
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    724
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    725
                 | 
                                    
                                                     | 
                
                 | 
                        return false;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    726
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    727
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    728
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    729
                 | 
                                    
                                                     | 
                
                 | 
                     * Create User while creating ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    730
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    731
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $emailadd  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    732
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $username  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    733
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $subject  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    734
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $phone  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    735
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $helptopic  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    736
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $sla  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    737
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $priority  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    738
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $system  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    739
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    740
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    741
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    742
                 | 
                                    
                                                     | 
                
                 | 
                    public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    743
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    744
                 | 
                                    
                                                     | 
                
                 | 
                        // define global variables  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    745
                 | 
                                    
                                                     | 
                
                 | 
                        $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    746
                 | 
                                    
                                                     | 
                
                 | 
                        $username;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    747
                 | 
                                    
                                                     | 
                
                 | 
                        $unique = $emailadd;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    748
                 | 
                                    
                                                     | 
                
                 | 
                        if (!$emailadd) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    749
                 | 
                                    
                                                     | 
                
                 | 
                            $unique = $mobile_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    750
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    751
                 | 
                                    
                                                     | 
                
                 | 
                        // check emails  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    752
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_creator = $username;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    753
                 | 
                                    
                                                     | 
                
                 | 
                        $checkemail = $this->checkEmail($unique);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    754
                 | 
                                    
                                                     | 
                
                 | 
                        $company = $this->company();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    755
                 | 
                                    
                                                     | 
                
                 | 
                        if ($checkemail == false) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    756
                 | 
                                    
                                                     | 
                
                 | 
                            if ($mobile_number != '' || $mobile_number != null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    757
                 | 
                                    
                                                     | 
                
                 | 
                                $check_mobile = $this->checkMobile($mobile_number);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    758
                 | 
                                    
                                                     | 
                
                 | 
                                if ($check_mobile == true) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    759
                 | 
                                    
                                                     | 
                
                 | 
                                    return ['0' => 'not available', '1' => false];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    760
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    761
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    762
                 | 
                                    
                                                     | 
                
                 | 
                            // Generate password  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    763
                 | 
                                    
                                                     | 
                
                 | 
                            $password = $this->generateRandomString();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    764
                 | 
                                    
                                                     | 
                
                 | 
                            // create user  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    765
                 | 
                                    
                                                     | 
                
                 | 
                            $user = new User();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    766
                 | 
                                    
                                                     | 
                
                 | 
                            $user_name_123 = explode('%$%', $username); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    767
                 | 
                                    
                                                     | 
                
                 | 
                            $user_first_name = $user_name_123[0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    768
                 | 
                                    
                                                     | 
                
                 | 
                            if (isset($user_name_123[1])) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    769
                 | 
                                    
                                                     | 
                
                 | 
                                $user_last_name = $user_name_123[1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    770
                 | 
                                    
                                                     | 
                
                 | 
                                $user->last_name = $user_last_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    771
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    772
                 | 
                                    
                                                     | 
                
                 | 
                            $user->first_name = $user_first_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    773
                 | 
                                    
                                                     | 
                
                 | 
                            $user_status = $this->checkUserVerificationStatus();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    774
                 | 
                                    
                                                     | 
                
                 | 
                            $user->user_name = $unique;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    775
                 | 
                                    
                                                     | 
                
                 | 
                            if ($emailadd == '') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    776
                 | 
                                    
                                                     | 
                
                 | 
                                $user->email = null;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    777
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    778
                 | 
                                    
                                                     | 
                
                 | 
                                $user->email = $emailadd;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    779
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    780
                 | 
                                    
                                                     | 
                
                 | 
                            $user->password = Hash::make($password);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    781
                 | 
                                    
                                                     | 
                
                 | 
                            $user->phone_number = $phone;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    782
                 | 
                                    
                                                     | 
                
                 | 
                            $user->country_code = $phonecode;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    783
                 | 
                                    
                                                     | 
                
                 | 
                            if ($mobile_number == '') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    784
                 | 
                                    
                                                     | 
                
                 | 
                                $user->mobile = null;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    785
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    786
                 | 
                                    
                                                     | 
                
                 | 
                                $user->mobile = $mobile_number;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    787
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    788
                 | 
                                    
                                                     | 
                
                 | 
                            $user->role = 'user';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    789
                 | 
                                    
                                                     | 
                
                 | 
                            $user->active = $user_status;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    790
                 | 
                                    
                                                     | 
                
                 | 
                            $token = str_random(60);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    791
                 | 
                                    
                                                     | 
                
                 | 
                            $user->remember_token = $token;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    792
                 | 
                                    
                                                     | 
                
                 | 
                            // mail user his/her password  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    793
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    794
                 | 
                                    
                                                     | 
                
                 | 
                            if ($user->save()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    795
                 | 
                                    
                                                     | 
                
                 | 
                                $user_id = $user->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    796
                 | 
                                    
                                                     | 
                
                 | 
                                $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    797
                 | 
                                    
                                                     | 
                
                 | 
                                if ($user_status == 0 || ($email_mandatory->status == 0 || $email_mandatory->status == '0')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    798
                 | 
                                    
                                                     | 
                
                 | 
                                    $value = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    799
                 | 
                                    
                                                     | 
                
                 | 
                                        'full_name' => $username,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    800
                 | 
                                    
                                                     | 
                
                 | 
                                        'email'     => $emailadd,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    801
                 | 
                                    
                                                     | 
                
                 | 
                                        'code'      => $phonecode,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    802
                 | 
                                    
                                                     | 
                
                 | 
                                        'mobile'    => $mobile_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    803
                 | 
                                    
                                                     | 
                
                 | 
                                        'user_name' => $unique,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    804
                 | 
                                    
                                                     | 
                
                 | 
                                        'password'  => $password,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    805
                 | 
                                    
                                                     | 
                
                 | 
                                    ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    806
                 | 
                                    
                                                     | 
                
                 | 
                                    \Event::fire(new \App\Events\LoginEvent($value));  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    807
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    808
                 | 
                                    
                                                     | 
                
                 | 
                                // Event fire  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    809
                 | 
                                    
                                                     | 
                
                 | 
                                \Event::fire(new \App\Events\ReadMailEvent($user_id, $password));  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    810
                 | 
                                    
                                                     | 
                
                 | 
                                try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    811
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($auto_response == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    812
                 | 
                                    
                                                     | 
                
                 | 
                                        $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration-notification'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'user_password' => $password]); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    813
                 | 
                                    
                                                     | 
                
                 | 
                                        if ($user_status == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    814
                 | 
                                    
                                                     | 
                
                 | 
                                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'password_reset_link' => url('account/activate/'.$token)]); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    815
                 | 
                                    
                                                     | 
                
                 | 
                                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    816
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    817
                 | 
                                    
                                                     | 
                
                 | 
                                } catch (\Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    818
                 | 
                                    
                                                     | 
                
                 | 
                                    //dd($e);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    819
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    820
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    821
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    822
                 | 
                                    
                                                     | 
                
                 | 
                            $username = $checkemail->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    823
                 | 
                                    
                                                     | 
                
                 | 
                            $user_id = $checkemail->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    824
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    825
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $status);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    826
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    827
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_number2 = $ticket_number[0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    828
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    829
                 | 
                                    
                                                     | 
                
                 | 
                        $threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    830
                 | 
                                    
                                                     | 
                
                 | 
                        $is_reply = $ticket_number[1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    831
                 | 
                                    
                                                     | 
                
                 | 
                        //dd($source);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    832
                 | 
                                    
                                                     | 
                
                 | 
                        $system = $this->system();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    833
                 | 
                                    
                                                     | 
                
                 | 
                        $updated_subject = $threaddata->title.'[#'.$ticket_number2.']';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    834
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket_number2) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    835
                 | 
                                    
                                                     | 
                
                 | 
                            // send ticket create details to user  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    836
                 | 
                                    
                                                     | 
                
                 | 
                            if ($is_reply == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    837
                 | 
                                    
                                                     | 
                
                 | 
                                $mail = 'create-ticket-agent';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    838
                 | 
                                    
                                                     | 
                
                 | 
                                if (Auth::user()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    839
                 | 
                                    
                                                     | 
                
                 | 
                                    $sign = Auth::user()->agent_sign;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    840
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    841
                 | 
                                    
                                                     | 
                
                 | 
                                    $sign = $company;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    842
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    843
                 | 
                                    
                                                     | 
                
                 | 
                                if ($source == 3) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    844
                 | 
                                    
                                                     | 
                
                 | 
                                    try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    845
                 | 
                                    
                                                     | 
                
                 | 
                                        if ($auto_response == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    846
                 | 
                                    
                                                     | 
                
                 | 
                                            //dd($source);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    847
                 | 
                                    
                                                     | 
                
                 | 
                                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    848
                 | 
                                    
                                                     | 
                
                 | 
                                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    849
                 | 
                                    
                                                     | 
                
                 | 
                                    } catch (\Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    850
                 | 
                                    
                                                     | 
                
                 | 
                                        //dd($e);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    851
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    852
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    853
                 | 
                                    
                                                     | 
                
                 | 
                                    $body2 = null;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    854
                 | 
                                    
                                                     | 
                
                 | 
                                    try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    855
                 | 
                                    
                                                     | 
                
                 | 
                                        if ($auto_response == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    856
                 | 
                                    
                                                     | 
                
                 | 
                                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'], $template_variables = ['user' => $username, 'ticket_number' => $ticket_number2, 'department_sign' => '']); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    857
                 | 
                                    
                                                     | 
                
                 | 
                                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    858
                 | 
                                    
                                                     | 
                
                 | 
                                    } catch (\Exception $e) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    859
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    860
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    861
                 | 
                                    
                                                     | 
                
                 | 
                            } elseif ($is_reply == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    862
                 | 
                                    
                                                     | 
                
                 | 
                                $mail = 'ticket-reply-agent';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    863
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    864
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    865
                 | 
                                    
                                                     | 
                
                 | 
                            $set_mails = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    866
                 | 
                                    
                                                     | 
                
                 | 
                            if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    867
                 | 
                                    
                                                     | 
                
                 | 
                                // send email to admin  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    868
                 | 
                                    
                                                     | 
                
                 | 
                                $admins = User::where('role', '=', 'admin')->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    869
                 | 
                                    
                                                     | 
                
                 | 
                                foreach ($admins as $admin) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    870
                 | 
                                    
                                                     | 
                
                 | 
                                    $to_email = $admin->email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    871
                 | 
                                    
                                                     | 
                
                 | 
                                    $to_user = $admin->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    872
                 | 
                                    
                                                     | 
                
                 | 
                                    $to_user_name = $admin->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    873
                 | 
                                    
                                                     | 
                
                 | 
                                    array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    874
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    875
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    876
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    877
                 | 
                                    
                                                     | 
                
                 | 
                            if ($is_reply == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    878
                 | 
                                    
                                                     | 
                
                 | 
                                if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    879
                 | 
                                    
                                                     | 
                
                 | 
                                    // send email to agents  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    880
                 | 
                                    
                                                     | 
                
                 | 
                                    $agents = User::where('role', '=', 'agent')->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    881
                 | 
                                    
                                                     | 
                
                 | 
                                    foreach ($agents as $agent) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    882
                 | 
                                    
                                                     | 
                
                 | 
                                        $department_data = Department::where('id', '=', $ticketdata->dept_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    883
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    884
                 | 
                                    
                                                     | 
                
                 | 
                                        if ($department_data->name == $agent->primary_dpt) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    885
                 | 
                                    
                                                     | 
                
                 | 
                                            $to_email = $agent->email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    886
                 | 
                                    
                                                     | 
                
                 | 
                                            $to_user = $agent->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    887
                 | 
                                    
                                                     | 
                
                 | 
                                            $to_user_name = $agent->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    888
                 | 
                                    
                                                     | 
                
                 | 
                                            array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    889
                 | 
                                    
                                                     | 
                
                 | 
                                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    890
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    891
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    892
                 | 
                                    
                                                     | 
                
                 | 
                //                Event fire for new ticket['']  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    893
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    894
                 | 
                                    
                                                     | 
                
                 | 
                            if ($is_reply == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    895
                 | 
                                    
                                                     | 
                
                 | 
                                $client_email = $ticketdata->user->email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    896
                 | 
                                    
                                                     | 
                
                 | 
                                $client_user_name = $ticketdata->user->user_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    897
                 | 
                                    
                                                     | 
                
                 | 
                                array_push($set_mails, ['to_email' => $client_email, 'to_user' => $client_user_name, 'to_user_name' => $client_user_name]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    898
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    899
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    900
                 | 
                                    
                                                     | 
                
                 | 
                            if ($ticketdata->assigned_to) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    901
                 | 
                                    
                                                     | 
                
                 | 
                                $assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    902
                 | 
                                    
                                                     | 
                
                 | 
                                $to_email = $assigned_to->email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    903
                 | 
                                    
                                                     | 
                
                 | 
                                $to_user = $assigned_to->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    904
                 | 
                                    
                                                     | 
                
                 | 
                                $to_user_name = $assigned_to->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    905
                 | 
                                    
                                                     | 
                
                 | 
                                array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    906
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    907
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    908
                 | 
                                    
                                                     | 
                
                 | 
                            $emails_to_be_sent = array_unique($set_mails, SORT_REGULAR);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    909
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    910
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($emails_to_be_sent as $email_data) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    911
                 | 
                                    
                                                     | 
                
                 | 
                                try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    912
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->PhpMailController->sendmail(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    913
                 | 
                                    
                                                     | 
                
                 | 
                                            $from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = [ | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    914
                 | 
                                    
                                                     | 
                
                 | 
                                        'user'  => $email_data['to_user'],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    915
                 | 
                                    
                                                     | 
                
                 | 
                                        'email' => $email_data['to_email'],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    916
                 | 
                                    
                                                     | 
                
                 | 
                                            ], $message = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    917
                 | 
                                    
                                                     | 
                
                 | 
                                        'subject' => $updated_subject,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    918
                 | 
                                    
                                                     | 
                
                 | 
                                        'body'    => $body, 'scenario' => $mail,  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    919
                 | 
                                    
                                                     | 
                
                 | 
                                            ], $template_variables = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    920
                 | 
                                    
                                                     | 
                
                 | 
                                        'ticket_agent_name'   => $email_data['to_user_name'],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    921
                 | 
                                    
                                                     | 
                
                 | 
                                        'ticket_client_name'  => $username,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    922
                 | 
                                    
                                                     | 
                
                 | 
                                        'ticket_client_email' => $emailadd,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    923
                 | 
                                    
                                                     | 
                
                 | 
                                        'user'                => $email_data['to_user_name'],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    924
                 | 
                                    
                                                     | 
                
                 | 
                                        'ticket_number'       => $ticket_number2,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    925
                 | 
                                    
                                                     | 
                
                 | 
                                        'email_address'       => $emailadd,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    926
                 | 
                                    
                                                     | 
                
                 | 
                                        'name'                => $ticket_creator, ]  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    927
                 | 
                                    
                                                     | 
                
                 | 
                                    );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    928
                 | 
                                    
                                                     | 
                
                 | 
                                } catch (\Exception $e) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    929
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    930
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    931
                 | 
                                    
                                                     | 
                
                 | 
                            $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    932
                 | 
                                    
                                                     | 
                
                 | 
                                'ticket_number' => $ticket_number2,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    933
                 | 
                                    
                                                     | 
                
                 | 
                                'user_id'       => $user_id,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    934
                 | 
                                    
                                                     | 
                
                 | 
                                'subject'       => $subject,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    935
                 | 
                                    
                                                     | 
                
                 | 
                                'body'          => $body,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    936
                 | 
                                    
                                                     | 
                
                 | 
                                'status'        => $status,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    937
                 | 
                                    
                                                     | 
                
                 | 
                                'Priority'      => $priority,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    938
                 | 
                                    
                                                     | 
                
                 | 
                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    939
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire('Create-Ticket', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    940
                 | 
                                    
                                                     | 
                
                 | 
                            $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    941
                 | 
                                    
                                                     | 
                
                 | 
                                'id' => $ticketdata->id,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    942
                 | 
                                    
                                                     | 
                
                 | 
                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    943
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire('ticket-assignment', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    944
                 | 
                                    
                                                     | 
                
                 | 
                            $this->NotificationController->create($ticketdata->id, $user_id, '3');  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    945
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    946
                 | 
                                    
                                                     | 
                
                 | 
                            return ['0' => $ticket_number2, '1' => true];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    947
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    948
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    949
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    950
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    951
                 | 
                                    
                                                     | 
                
                 | 
                     * Default helptopic.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    952
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    953
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    954
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    955
                 | 
                                    
                                                     | 
                
                 | 
                    public function default_helptopic()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    956
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    957
                 | 
                                    
                                                     | 
                
                 | 
                        $helptopic = '1';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    958
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    959
                 | 
                                    
                                                     | 
                
                 | 
                        return $helptopic;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    960
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    961
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    962
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    963
                 | 
                                    
                                                     | 
                
                 | 
                     * Default SLA plan.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    964
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    965
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    966
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    967
                 | 
                                    
                                                     | 
                
                 | 
                    public function default_sla()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    968
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    969
                 | 
                                    
                                                     | 
                
                 | 
                        $sla = '1';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    970
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    971
                 | 
                                    
                                                     | 
                
                 | 
                        return $sla;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    972
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    973
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    974
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    975
                 | 
                                    
                                                     | 
                
                 | 
                     * Default Priority.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    976
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    977
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    978
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    979
                 | 
                                    
                                                     | 
                
                 | 
                    public function default_priority()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    980
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    981
                 | 
                                    
                                                     | 
                
                 | 
                        $priority = '1';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    982
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    983
                 | 
                                    
                                                     | 
                
                 | 
                        return $prioirty;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    984
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    985
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    986
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    987
                 | 
                                    
                                                     | 
                
                 | 
                     * Check the response of the ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    988
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    989
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $user_id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    990
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $subject  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    991
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $body  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    992
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $helptopic  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    993
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $sla  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    994
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $priority  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    995
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    996
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    997
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    998
                 | 
                                    
                                                     | 
                
                 | 
                    public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    999
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1000
                 | 
                                    
                                                     | 
                
                 | 
                        $read_ticket_number = explode('[#', $subject); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1001
                 | 
                                    
                                                     | 
                
                 | 
                        if (isset($read_ticket_number[1])) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1002
                 | 
                                    
                                                     | 
                
                 | 
                            $separate = explode(']', $read_ticket_number[1]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1003
                 | 
                                    
                                                     | 
                
                 | 
                            $new_subject = substr($separate[0], 0, 20);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1004
                 | 
                                    
                                                     | 
                
                 | 
                            $find_number = Tickets::where('ticket_number', '=', $new_subject)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1005
                 | 
                                    
                                                     | 
                
                 | 
                            $thread_body = explode('---Reply above this line---', $body); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1006
                 | 
                                    
                                                     | 
                
                 | 
                            $body = $thread_body[0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1007
                 | 
                                    
                                                     | 
                
                 | 
                            if (count($find_number) > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1008
                 | 
                                    
                                                     | 
                
                 | 
                                $id = $find_number->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1009
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_number = $find_number->ticket_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1010
                 | 
                                    
                                                     | 
                
                 | 
                                if ($find_number->status > 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1011
                 | 
                                    
                                                     | 
                
                 | 
                                    $find_number->status = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1012
                 | 
                                    
                                                     | 
                
                 | 
                                    $find_number->closed = 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1013
                 | 
                                    
                                                     | 
                
                 | 
                                    $find_number->closed_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1014
                 | 
                                    
                                                     | 
                
                 | 
                                    $find_number->reopened = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1015
                 | 
                                    
                                                     | 
                
                 | 
                                    $find_number->reopened_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1016
                 | 
                                    
                                                     | 
                
                 | 
                                    $find_number->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1017
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1018
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket_status = Ticket_Status::where('id', '=', 1)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1019
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1020
                 | 
                                    
                                                     | 
                
                 | 
                                    $user_name = User::where('id', '=', $user_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1021
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1022
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($user_name->role == 'user') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1023
                 | 
                                    
                                                     | 
                
                 | 
                                        $username = $user_name->user_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1024
                 | 
                                    
                                                     | 
                
                 | 
                                    } elseif ($user_name->role == 'agent' or $user_name->role == 'admin') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1025
                 | 
                                    
                                                     | 
                
                 | 
                                        $username = $user_name->first_name.' '.$user_name->last_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1026
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1027
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1028
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket_threads = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1029
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket_threads->ticket_id = $id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1030
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket_threads->user_id = $user_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1031
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket_threads->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1032
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket_threads->body = $ticket_status->message.' '.$username;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                        
                        
                         
                                                                                        
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1033
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket_threads->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1034
                 | 
                                    
                                                     | 
                
                 | 
                                    // event fire for internal notes  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1035
                 | 
                                    
                                                     | 
                
                 | 
                                    //event to change status  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1036
                 | 
                                    
                                                     | 
                
                 | 
                                    $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1037
                 | 
                                    
                                                     | 
                
                 | 
                                        'id'         => $ticket_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1038
                 | 
                                    
                                                     | 
                
                 | 
                                        'status'     => 'Open',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1039
                 | 
                                    
                                                     | 
                
                 | 
                                        'first_name' => $username,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1040
                 | 
                                    
                                                     | 
                
                 | 
                                        'last_name'  => '',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1041
                 | 
                                    
                                                     | 
                
                 | 
                                    ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1042
                 | 
                                    
                                                     | 
                
                 | 
                                    \Event::fire('change-status', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1043
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1044
                 | 
                                    
                                                     | 
                
                 | 
                                if (isset($id)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1045
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($this->ticketThread($subject, $body, $id, $user_id)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1046
                 | 
                                    
                                                     | 
                
                 | 
                                        //                        event fire for reply [$subject, $body, $id, $user_id]  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1047
                 | 
                                    
                                                     | 
                
                 | 
                                        return [$ticket_number, 1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1048
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1049
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1050
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                            } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1051
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1052
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1053
                 | 
                                    
                                                     | 
                
                 | 
                                return [$ticket_number, 0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1054
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1055
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1056
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1057
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1058
                 | 
                                    
                                                     | 
                
                 | 
                            return [$ticket_number, 0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1059
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1060
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1061
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1062
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1063
                 | 
                                    
                                                     | 
                
                 | 
                     * Create Ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1064
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1065
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $user_id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1066
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $subject  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1067
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $body  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1068
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $helptopic  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1069
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $sla  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1070
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $priority  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1071
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1072
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1073
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1074
                 | 
                                    
                                                     | 
                
                 | 
                    public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1075
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1076
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_number = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1077
                 | 
                                    
                                                     | 
                
                 | 
                        $max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1078
                 | 
                                    
                                                     | 
                
                 | 
                        if ($max_number) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1079
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_number = $max_number->ticket_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1080
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1081
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1082
                 | 
                                    
                                                     | 
                
                 | 
                        $user_status = User::select('active')->where('id', '=', $user_id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1083
                 | 
                                    
                                                     | 
                
                 | 
                        // dd($user_status->active);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1084
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = new Tickets();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1085
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->ticket_number = $this->ticketNumber($ticket_number);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1086
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->user_id = $user_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1087
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->dept_id = $dept;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1088
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->help_topic_id = $helptopic;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1089
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->sla = $sla;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1090
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->assigned_to = $assignto;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1091
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1092
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->priority_id = $priority;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1093
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->source = $source;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1094
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status = $this->checkUserVerificationStatus();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1095
                 | 
                                    
                                                     | 
                
                 | 
                        //dd($ticket_status);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1096
                 | 
                                    
                                                     | 
                
                 | 
                        // if ($ticket_status == 0) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1097
                 | 
                                    
                                                     | 
                
                 | 
                        //     //check if user active then allow ticket creation else create unverified ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1098
                 | 
                                    
                                                     | 
                
                 | 
                        //     if ($user_status->active == 1) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1099
                 | 
                                    
                                                     | 
                
                 | 
                        //         if ($status == null) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1100
                 | 
                                    
                                                     | 
                
                 | 
                        //             $ticket->status = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1101
                 | 
                                    
                                                     | 
                
                 | 
                        //         } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1102
                 | 
                                    
                                                     | 
                
                 | 
                        //             $ticket->status = $status;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1103
                 | 
                                    
                                                     | 
                
                 | 
                        //         }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1104
                 | 
                                    
                                                     | 
                
                 | 
                        //     } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1105
                 | 
                                    
                                                     | 
                
                 | 
                        //         $ticket->status = 6;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1106
                 | 
                                    
                                                     | 
                
                 | 
                        //     }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1107
                 | 
                                    
                                                     | 
                
                 | 
                        // } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1108
                 | 
                                    
                                                     | 
                
                 | 
                        //     if ($status == null) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1109
                 | 
                                    
                                                     | 
                
                 | 
                        //         $ticket->status = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1110
                 | 
                                    
                                                     | 
                
                 | 
                        //     } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1111
                 | 
                                    
                                                     | 
                
                 | 
                        //         $ticket->status = $status;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1112
                 | 
                                    
                                                     | 
                
                 | 
                        //     }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1113
                 | 
                                    
                                                     | 
                
                 | 
                        // }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1114
                 | 
                                    
                                                     | 
                
                 | 
                        if ($status == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1115
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->status = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1116
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1117
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->status = $status;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1118
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1119
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1120
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1121
                 | 
                                    
                                                     | 
                
                 | 
                        $sla_plan = Sla_plan::where('id', '=', $sla)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1122
                 | 
                                    
                                                     | 
                
                 | 
                        $ovdate = $ticket->created_at;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1123
                 | 
                                    
                                                     | 
                
                 | 
                        $new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period));  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1124
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->duedate = $new_date;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1125
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1126
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1127
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_number = $ticket->ticket_number;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1128
                 | 
                                    
                                                     | 
                
                 | 
                        $id = $ticket->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1129
                 | 
                                    
                                                     | 
                
                 | 
                        // $this->NotificationController->create($id, $user_id, '3');  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1130
                 | 
                                    
                                                     | 
                
                 | 
                        // store Form Data  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1131
                 | 
                                    
                                                     | 
                
                 | 
                        // Form Data comes from raising a ticket from client panel  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1132
                 | 
                                    
                                                     | 
                
                 | 
                        if ($form_data != null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1133
                 | 
                                    
                                                     | 
                
                 | 
                            $help_topic = Help_topic::where('id', '=', $helptopic)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1134
                 | 
                                    
                                                     | 
                
                 | 
                            //$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1135
                 | 
                                    
                                                     | 
                
                 | 
                            $form = \App\Model\helpdesk\Form\Forms::find($help_topic->custom_form);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1136
                 | 
                                    
                                                     | 
                
                 | 
                            $form_name = '';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1137
                 | 
                                    
                                                     | 
                
                 | 
                            if ($form) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1138
                 | 
                                    
                                                     | 
                
                 | 
                                $form_name = $form->formname;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1139
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1140
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($form_data as $key => $form_details) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1141
                 | 
                                    
                                                     | 
                
                 | 
                                if (!is_array($form_details)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1142
                 | 
                                    
                                                     | 
                
                 | 
                                    $form_value = new Ticket_Form_Data();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1143
                 | 
                                    
                                                     | 
                
                 | 
                                    $form_value->ticket_id = $id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1144
                 | 
                                    
                                                     | 
                
                 | 
                                    $form_value->title = $key;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1145
                 | 
                                    
                                                     | 
                
                 | 
                                    $form_value->content = $form_details;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1146
                 | 
                                    
                                                     | 
                
                 | 
                                    $form_value->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1147
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1148
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1149
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1150
                 | 
                                    
                                                     | 
                
                 | 
                        // store collaborators  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1151
                 | 
                                    
                                                     | 
                
                 | 
                        $this->storeCollaborators($headers, $id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1152
                 | 
                                    
                                                     | 
                
                 | 
                        if ($this->ticketThread($subject, $body, $id, $user_id) == true) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1153
                 | 
                                    
                                                     | 
                
                 | 
                            return $ticket_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1154
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1155
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1156
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1157
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1158
                 | 
                                    
                                                     | 
                
                 | 
                     * Generate Ticket Thread.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1159
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1160
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $subject  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1161
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $body  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1162
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1163
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $user_id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1164
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1165
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1166
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1167
                 | 
                                    
                                                     | 
                
                 | 
                    public function ticketThread($subject, $body, $id, $user_id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1168
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1169
                 | 
                                    
                                                     | 
                
                 | 
                        $thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1170
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->user_id = $user_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1171
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->ticket_id = $id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1172
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->poster = 'client';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1173
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->title = $subject;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1174
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->body = $body;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1175
                 | 
                                    
                                                     | 
                
                 | 
                        if ($thread->save()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1176
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire('ticket.details', ['ticket' => $thread]); //get the ticket details | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1177
                 | 
                                    
                                                     | 
                
                 | 
                            return true;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1178
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1179
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1180
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1181
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1182
                 | 
                                    
                                                     | 
                
                 | 
                     * Generate a random string for password.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1183
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1184
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $length  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1185
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1186
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1187
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1188
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function generateRandomString($length = 10)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1189
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1190
                 | 
                                    
                                                     | 
                
                 | 
                        $characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1191
                 | 
                                    
                                                     | 
                
                 | 
                        $charactersLength = strlen($characters);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1192
                 | 
                                    
                                                     | 
                
                 | 
                        $randomString = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1193
                 | 
                                    
                                                     | 
                
                 | 
                        for ($i = 0; $i < $length; $i++) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1194
                 | 
                                    
                                                     | 
                
                 | 
                            $randomString .= $characters[rand(0, $charactersLength - 1)];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1195
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1196
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1197
                 | 
                                    
                                                     | 
                
                 | 
                        return $randomString;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1198
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1199
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1200
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1201
                 | 
                                    
                                                     | 
                
                 | 
                     * function to Ticket Close.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1202
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1203
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type         $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1204
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Tickets $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1205
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1206
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1207
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1208
                 | 
                                    
                                                     | 
                
                 | 
                    public function close($id, Tickets $ticket)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1209
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1210
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1211
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (Auth::user()->role == 'user') { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1212
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1213
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1214
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_status = $ticket->where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1215
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1216
                 | 
                                    
                                                     | 
                
                 | 
                            // checking for unautherised access attempt on other than owner ticket id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1217
                 | 
                                    
                                                     | 
                
                 | 
                            if ($ticket_status == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1218
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->route('unauth'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1219
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1220
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->status = 3;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1221
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->closed = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1222
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->closed_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1223
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1224
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1225
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_subject = $ticket_thread->title;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1226
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1227
                 | 
                                    
                                                     | 
                
                 | 
                        $thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1228
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->ticket_id = $ticket_status->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1229
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1230
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1231
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1232
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1233
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1234
                 | 
                                    
                                                     | 
                
                 | 
                        $user_id = $ticket_status->user_id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1235
                 | 
                                    
                                                     | 
                
                 | 
                        $user = User::where('id', '=', $user_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1236
                 | 
                                    
                                                     | 
                
                 | 
                        $email = $user->email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1237
                 | 
                                    
                                                     | 
                
                 | 
                        $user_name = $user->user_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1238
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_number = $ticket_status->ticket_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1239
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1240
                 | 
                                    
                                                     | 
                
                 | 
                        $system_from = $this->company();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1241
                 | 
                                    
                                                     | 
                
                 | 
                        $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1242
                 | 
                                    
                                                     | 
                
                 | 
                        if ($sending_emails == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1243
                 | 
                                    
                                                     | 
                
                 | 
                            $from_email = $this->system_mail();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1244
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1245
                 | 
                                    
                                                     | 
                
                 | 
                            $from_email = $sending_emails->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1246
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1247
                 | 
                                    
                                                     | 
                
                 | 
                        try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1248
                 | 
                                    
                                                     | 
                
                 | 
                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1249
                 | 
                                    
                                                     | 
                
                 | 
                        } catch (\Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1250
                 | 
                                    
                                                     | 
                
                 | 
                            return 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1251
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1252
                 | 
                                    
                                                     | 
                
                 | 
                        $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1253
                 | 
                                    
                                                     | 
                
                 | 
                                'id'         => $ticket_status->ticket_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1254
                 | 
                                    
                                                     | 
                
                 | 
                                'status'     => 'Closed',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1255
                 | 
                                    
                                                     | 
                
                 | 
                                'first_name' => Auth::user()->first_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1256
                 | 
                                    
                                                     | 
                
                 | 
                                'last_name'  => Auth::user()->last_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1257
                 | 
                                    
                                                     | 
                
                 | 
                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1258
                 | 
                                    
                                                     | 
                
                 | 
                        \Event::fire('change-status', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1259
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1260
                 | 
                                    
                                                     | 
                
                 | 
                        return 'your ticket'.$ticket_status->ticket_number.' has been closed';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1261
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1262
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1263
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1264
                 | 
                                    
                                                     | 
                
                 | 
                     * function to Ticket resolved.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1265
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1266
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type         $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1267
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Tickets $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1268
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1269
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1270
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1271
                 | 
                                    
                                                     | 
                
                 | 
                    public function resolve($id, Tickets $ticket)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1272
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1273
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (Auth::user()->role == 'user') { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1274
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1275
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1276
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_status = $ticket->where('id', '=', $id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1277
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1278
                 | 
                                    
                                                     | 
                
                 | 
                        // checking for unautherised access attempt on other than owner ticket id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1279
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket_status == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1280
                 | 
                                    
                                                     | 
                
                 | 
                            return redirect()->route('unauth'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1281
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1282
                 | 
                                    
                                                     | 
                
                 | 
                //        $ticket_status = $ticket->where('id', '=', $id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1283
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->status = 2;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1284
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->closed = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1285
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->closed_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1286
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1287
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1288
                 | 
                                    
                                                     | 
                
                 | 
                        $thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1289
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->ticket_id = $ticket_status->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1290
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1291
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1292
                 | 
                                    
                                                     | 
                
                 | 
                        if (Auth::user()->first_name != null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1293
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1294
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1295
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->body = $ticket_status_message->message.' '.Auth::user()->user_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1296
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1297
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1298
                 | 
                                    
                                                     | 
                
                 | 
                        $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1299
                 | 
                                    
                                                     | 
                
                 | 
                            'id'         => $ticket_status->ticket_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1300
                 | 
                                    
                                                     | 
                
                 | 
                            'status'     => 'Resolved',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1301
                 | 
                                    
                                                     | 
                
                 | 
                            'first_name' => Auth::user()->first_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1302
                 | 
                                    
                                                     | 
                
                 | 
                            'last_name'  => Auth::user()->last_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1303
                 | 
                                    
                                                     | 
                
                 | 
                        ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1304
                 | 
                                    
                                                     | 
                
                 | 
                        \Event::fire('change-status', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1305
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1306
                 | 
                                    
                                                     | 
                
                 | 
                        return 'your ticket'.$ticket_status->ticket_number.' has been resolved';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1307
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1308
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1309
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1310
                 | 
                                    
                                                     | 
                
                 | 
                     * function to Open Ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1311
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1312
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type         $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1313
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Tickets $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1314
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1315
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1316
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1317
                 | 
                                    
                                                     | 
                
                 | 
                    public function open($id, Tickets $ticket)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1318
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1319
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (Auth::user()->role == 'user') { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1320
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1321
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1322
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_status = $ticket->where('id', '=', $id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1323
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1324
                 | 
                                    
                                                     | 
                
                 | 
                        // checking for unautherised access attempt on other than owner ticket id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1325
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket_status == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1326
                 | 
                                    
                                                     | 
                
                 | 
                            return redirect()->route('unauth'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1327
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1328
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->status = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1329
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->reopened_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1330
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1331
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1332
                 | 
                                    
                                                     | 
                
                 | 
                        $thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1333
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->ticket_id = $ticket_status->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1334
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1335
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1336
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1337
                 | 
                                    
                                                     | 
                
                 | 
                        $thread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1338
                 | 
                                    
                                                     | 
                
                 | 
                        $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1339
                 | 
                                    
                                                     | 
                
                 | 
                            'id'         => $ticket_status->ticket_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1340
                 | 
                                    
                                                     | 
                
                 | 
                            'status'     => 'Open',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1341
                 | 
                                    
                                                     | 
                
                 | 
                            'first_name' => Auth::user()->first_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1342
                 | 
                                    
                                                     | 
                
                 | 
                            'last_name'  => Auth::user()->last_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1343
                 | 
                                    
                                                     | 
                
                 | 
                        ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1344
                 | 
                                    
                                                     | 
                
                 | 
                        \Event::fire('change-status', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1345
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1346
                 | 
                                    
                                                     | 
                
                 | 
                        return 'your ticket'.$ticket_status->ticket_number.' has been opened';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1347
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1348
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1349
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1350
                 | 
                                    
                                                     | 
                
                 | 
                     * Function to delete ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1351
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1352
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type         $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1353
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Tickets $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1354
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1355
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1356
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1357
                 | 
                                    
                                                     | 
                
                 | 
                    public function delete($id, Tickets $ticket)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1358
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1359
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_delete = $ticket->where('id', '=', $id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1360
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket_delete->status == 5) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1361
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_delete->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1362
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1363
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($ticket_threads as $ticket_thread) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1364
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_thread->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1365
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1366
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1367
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($ticket_attachments as $ticket_attachment) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1368
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_attachment->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1369
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1370
                 | 
                                    
                                                     | 
                
                 | 
                            $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1371
                 | 
                                    
                                                     | 
                
                 | 
                                'id'         => $ticket_delete->ticket_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1372
                 | 
                                    
                                                     | 
                
                 | 
                                'status'     => 'Deleted',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1373
                 | 
                                    
                                                     | 
                
                 | 
                                'first_name' => Auth::user()->first_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1374
                 | 
                                    
                                                     | 
                
                 | 
                                'last_name'  => Auth::user()->last_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1375
                 | 
                                    
                                                     | 
                
                 | 
                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1376
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire('change-status', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1377
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1378
                 | 
                                    
                                                     | 
                
                 | 
                            return 'your ticket has been delete';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1379
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1380
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_delete->is_deleted = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1381
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_delete->status = 5;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1382
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_delete->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1383
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1384
                 | 
                                    
                                                     | 
                
                 | 
                            $thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1385
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->ticket_id = $ticket_delete->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1386
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1387
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1388
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1389
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1390
                 | 
                                    
                                                     | 
                
                 | 
                            $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1391
                 | 
                                    
                                                     | 
                
                 | 
                                'id'         => $ticket_delete->ticket_number,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1392
                 | 
                                    
                                                     | 
                
                 | 
                                'status'     => 'Deleted',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1393
                 | 
                                    
                                                     | 
                
                 | 
                                'first_name' => Auth::user()->first_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1394
                 | 
                                    
                                                     | 
                
                 | 
                                'last_name'  => Auth::user()->last_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1395
                 | 
                                    
                                                     | 
                
                 | 
                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1396
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire('change-status', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1397
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1398
                 | 
                                    
                                                     | 
                
                 | 
                            return 'your ticket'.$ticket_delete->ticket_number.' has been delete';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1399
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1400
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1401
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1402
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1403
                 | 
                                    
                                                     | 
                
                 | 
                     * Function to ban an email.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1404
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1405
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type         $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1406
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Tickets $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1407
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1408
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1409
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1410
                 | 
                                    
                                                     | 
                
                 | 
                    public function ban($id, Tickets $ticket)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1411
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1412
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_ban = $ticket->where('id', '=', $id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1413
                 | 
                                    
                                                     | 
                
                 | 
                        $ban_email = $ticket_ban->user_id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1414
                 | 
                                    
                                                     | 
                
                 | 
                        $user = User::where('id', '=', $ban_email)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1415
                 | 
                                    
                                                     | 
                
                 | 
                        $user->ban = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1416
                 | 
                                    
                                                     | 
                
                 | 
                        $user->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1417
                 | 
                                    
                                                     | 
                
                 | 
                        $Email = $user->email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1418
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1419
                 | 
                                    
                                                     | 
                
                 | 
                        return 'the user has been banned';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1420
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1421
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1422
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1423
                 | 
                                    
                                                     | 
                
                 | 
                     * function to assign ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1424
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1425
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1426
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1427
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1428
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1429
                 | 
                                    
                                                     | 
                
                 | 
                    public function assign($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1430
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1431
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_array = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1432
                 | 
                                    
                                                     | 
                
                 | 
                        if (strpos($id, ',') !== false) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1433
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_array = explode(',', $id); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1434
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1435
                 | 
                                    
                                                     | 
                
                 | 
                            array_push($ticket_array, $id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1436
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1437
                 | 
                                    
                                                     | 
                
                 | 
                        $UserEmail = Input::get('assign_to'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1438
                 | 
                                    
                                                     | 
                
                 | 
                        $assign_to = explode('_', $UserEmail); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1439
                 | 
                                    
                                                     | 
                
                 | 
                        $user_detail = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1440
                 | 
                                    
                                                     | 
                
                 | 
                        foreach ($ticket_array as $id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1441
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1442
                 | 
                                    
                                                     | 
                
                 | 
                            if ($assign_to[0] == 'team') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1443
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->team_id = $assign_to[1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1444
                 | 
                                    
                                                     | 
                
                 | 
                                $team_detail = Teams::where('id', '=', $assign_to[1])->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1445
                 | 
                                    
                                                     | 
                
                 | 
                                $assignee = $team_detail->name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1446
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_number = $ticket->ticket_number;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1447
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1448
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1449
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_subject = $ticket_thread->title;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1450
                 | 
                                    
                                                     | 
                
                 | 
                                $thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1451
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->ticket_id = $ticket->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1452
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1453
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1454
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->body = 'This Ticket has been assigned to '.$assignee;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1455
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1456
                 | 
                                    
                                                     | 
                
                 | 
                            } elseif ($assign_to[0] == 'user') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1457
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->assigned_to = $assign_to[1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1458
                 | 
                                    
                                                     | 
                
                 | 
                                if ($user_detail === null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1459
                 | 
                                    
                                                     | 
                
                 | 
                                    $user_detail = User::where('id', '=', $assign_to[1])->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1460
                 | 
                                    
                                                     | 
                
                 | 
                                    $assignee = $user_detail->first_name.' '.$user_detail->last_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1461
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1462
                 | 
                                    
                                                     | 
                
                 | 
                                $company = $this->company();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1463
                 | 
                                    
                                                     | 
                
                 | 
                                $system = $this->system();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1464
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_number = $ticket->ticket_number;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1465
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1466
                 | 
                                    
                                                     | 
                
                 | 
                                $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1467
                 | 
                                    
                                                     | 
                
                 | 
                                    'id' => $id,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1468
                 | 
                                    
                                                     | 
                
                 | 
                                ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1469
                 | 
                                    
                                                     | 
                
                 | 
                                \Event::fire('ticket-assignment', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1470
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1471
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_subject = $ticket_thread->title;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1472
                 | 
                                    
                                                     | 
                
                 | 
                                $thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1473
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->ticket_id = $ticket->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1474
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1475
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1476
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->body = 'This Ticket has been assigned to '.$assignee;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                        
                        
                         
                                                                                        
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1477
                 | 
                                    
                                                     | 
                
                 | 
                                $thread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1478
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1479
                 | 
                                    
                                                     | 
                
                 | 
                                $agent = $user_detail->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1480
                 | 
                                    
                                                     | 
                
                 | 
                                $agent_email = $user_detail->email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1481
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket_link = route('ticket.thread', $id); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1482
                 | 
                                    
                                                     | 
                
                 | 
                                $master = Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1483
                 | 
                                    
                                                     | 
                
                 | 
                                try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1484
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1485
                 | 
                                    
                                                     | 
                
                 | 
                                } catch (\Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1486
                 | 
                                    
                                                     | 
                
                 | 
                                    return 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1487
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1488
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1489
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1490
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1491
                 | 
                                    
                                                     | 
                
                 | 
                        return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1492
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1493
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1494
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1495
                 | 
                                    
                                                     | 
                
                 | 
                     * Function to post internal note.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1496
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1497
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1498
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1499
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1500
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1501
                 | 
                                    
                                                     | 
                
                 | 
                    public function InternalNote($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1502
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1503
                 | 
                                    
                                                     | 
                
                 | 
                        $InternalContent = Input::get('InternalContent'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1504
                 | 
                                    
                                                     | 
                
                 | 
                        $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1505
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1506
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->ticket_id = $thread->ticket_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1507
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1508
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1509
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->poster = Auth::user()->role;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1510
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->title = $thread->title;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1511
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->body = $InternalContent;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1512
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1513
                 | 
                                    
                                                     | 
                
                 | 
                        $data = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1514
                 | 
                                    
                                                     | 
                
                 | 
                            'ticket_id' => $id,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1515
                 | 
                                    
                                                     | 
                
                 | 
                            'u_id'      => Auth::user()->first_name.' '.Auth::user()->last_name,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1516
                 | 
                                    
                                                     | 
                
                 | 
                            'body'      => $InternalContent,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1517
                 | 
                                    
                                                     | 
                
                 | 
                        ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1518
                 | 
                                    
                                                     | 
                
                 | 
                        \Event::fire('Reply-Ticket', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1519
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1520
                 | 
                                    
                                                     | 
                
                 | 
                        return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1521
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1522
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1523
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1524
                 | 
                                    
                                                     | 
                
                 | 
                     * Function to surrender a ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1525
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1526
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1527
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1528
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1529
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1530
                 | 
                                    
                                                     | 
                
                 | 
                    public function surrender($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1531
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1532
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1533
                 | 
                                    
                                                     | 
                
                 | 
                        $InternalContent = Auth::user()->first_name.' '.Auth::user()->last_name.' has Surrendered the assigned Ticket';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1534
                 | 
                                    
                                                     | 
                
                 | 
                        $thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1535
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1536
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->ticket_id = $thread->ticket_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1537
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1538
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1539
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->poster = Auth::user()->role;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1540
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->title = $thread->title;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1541
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->body = $InternalContent;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1542
                 | 
                                    
                                                     | 
                
                 | 
                        $NewThread->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1543
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1544
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->assigned_to = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1545
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1546
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1547
                 | 
                                    
                                                     | 
                
                 | 
                        return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1548
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1549
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1550
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1551
                 | 
                                    
                                                     | 
                
                 | 
                     * Search.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1552
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1553
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $keyword  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1554
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1555
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type array  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1556
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1557
                 | 
                                    
                                                     | 
                
                 | 
                    public function search($keyword)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1558
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1559
                 | 
                                    
                                                     | 
                
                 | 
                        if (isset($keyword)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1560
                 | 
                                    
                                                     | 
                
                 | 
                            $data = ['ticket_number' => Tickets::search($keyword)];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1561
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1562
                 | 
                                    
                                                     | 
                
                 | 
                            return $data;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1563
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1564
                 | 
                                    
                                                     | 
                
                 | 
                            return 'no results';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1565
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1566
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1567
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1568
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1569
                 | 
                                    
                                                     | 
                
                 | 
                     * Search.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1570
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1571
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $keyword  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1572
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1573
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type array  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1574
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1575
                 | 
                                    
                                                     | 
                
                 | 
                    public function stores($ticket_number)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1576
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1577
                 | 
                                    
                                                     | 
                
                 | 
                        $this->layout->header = $ticket_number;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1578
                 | 
                                    
                                                     | 
                
                 | 
                        $content = View::make('themes.default1.admin.tickets.ticketsearch', with(new Tickets())) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1579
                 | 
                                    
                                                     | 
                
                 | 
                                ->with('header', $this->layout->header) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1580
                 | 
                                    
                                                     | 
                
                 | 
                                ->with('ticket_number', \App\Model\Tickets::stores($ticket_number)); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1581
                 | 
                                    
                                                     | 
                
                 | 
                        if (Request::header('X-PJAX')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1582
                 | 
                                    
                                                     | 
                
                 | 
                            return $content;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1583
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1584
                 | 
                                    
                                                     | 
                
                 | 
                            $this->layout->content = $content;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1585
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1586
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1587
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1588
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1589
                 | 
                                    
                                                     | 
                
                 | 
                     * store_collaborators.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1590
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1591
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $headers  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1592
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1593
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1594
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1595
                 | 
                                    
                                                     | 
                
                 | 
                    public function storeCollaborators($headers, $id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1596
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1597
                 | 
                                    
                                                     | 
                
                 | 
                        $company = $this->company();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1598
                 | 
                                    
                                                     | 
                
                 | 
                        if (isset($headers)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1599
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($headers as $email => $name) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1600
                 | 
                                    
                                                     | 
                
                 | 
                                if ($name == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1601
                 | 
                                    
                                                     | 
                
                 | 
                                    $name = $email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1602
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1603
                 | 
                                    
                                                     | 
                
                 | 
                                $name = $name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1604
                 | 
                                    
                                                     | 
                
                 | 
                                $email = $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1605
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                                if ($this->checkEmail($email) == false) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                        
                        
                         
                                                                                        
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1606
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user = new User();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1607
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user->first_name = $name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1608
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user->user_name = $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1609
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user->email = $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1610
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user->active = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1611
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user->role = 'user';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1612
                 | 
                                    
                                                     | 
                
                 | 
                                    $password = $this->generateRandomString();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1613
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user->password = Hash::make($password);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1614
                 | 
                                    
                                                     | 
                
                 | 
                                    $create_user->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1615
                 | 
                                    
                                                     | 
                
                 | 
                                    $user_id = $create_user->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1616
                 | 
                                    
                                                     | 
                
                 | 
                                    try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1617
                 | 
                                    
                                                     | 
                
                 | 
                                        $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1618
                 | 
                                    
                                                     | 
                
                 | 
                                    } catch (\Exception $e) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1619
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1620
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1621
                 | 
                                    
                                                     | 
                
                 | 
                                    $user = $this->checkEmail($email);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1622
                 | 
                                    
                                                     | 
                
                 | 
                                    $user_id = $user->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1623
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1624
                 | 
                                    
                                                     | 
                
                 | 
                                $collaborator_store = new Ticket_Collaborator();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1625
                 | 
                                    
                                                     | 
                
                 | 
                                $collaborator_store->isactive = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1626
                 | 
                                    
                                                     | 
                
                 | 
                                $collaborator_store->ticket_id = $id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1627
                 | 
                                    
                                                     | 
                
                 | 
                                $collaborator_store->user_id = $user_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1628
                 | 
                                    
                                                     | 
                
                 | 
                                $collaborator_store->role = 'ccc';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1629
                 | 
                                    
                                                     | 
                
                 | 
                                $collaborator_store->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1630
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1631
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1632
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1633
                 | 
                                    
                                                     | 
                
                 | 
                        return true;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1634
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1635
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1636
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1637
                 | 
                                    
                                                     | 
                
                 | 
                     * company.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1638
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1639
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1640
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1641
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function company()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1642
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1643
                 | 
                                    
                                                     | 
                
                 | 
                        $company = Company::Where('id', '=', '1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1644
                 | 
                                    
                                                     | 
                
                 | 
                        if ($company->company_name == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1645
                 | 
                                    
                                                     | 
                
                 | 
                            $company = 'Support Center';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1646
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1647
                 | 
                                    
                                                     | 
                
                 | 
                            $company = $company->company_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1648
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1649
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1650
                 | 
                                    
                                                     | 
                
                 | 
                        return $company;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1651
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1652
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1653
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1654
                 | 
                                    
                                                     | 
                
                 | 
                     * system.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1655
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1656
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1657
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1658
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function system()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1659
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1660
                 | 
                                    
                                                     | 
                
                 | 
                        $system = System::Where('id', '=', '1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1661
                 | 
                                    
                                                     | 
                
                 | 
                        if ($system->name == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1662
                 | 
                                    
                                                     | 
                
                 | 
                            $system = 'Support Center';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1663
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1664
                 | 
                                    
                                                     | 
                
                 | 
                            $system = $system->name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1665
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1666
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1667
                 | 
                                    
                                                     | 
                
                 | 
                        return $system;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1668
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1669
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1670
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1671
                 | 
                                    
                                                     | 
                
                 | 
                     * shows trashed tickets.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1672
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1673
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1674
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1675
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function trash()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1676
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1677
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1678
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1679
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1680
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1681
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1682
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.trash', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1683
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1684
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1685
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1686
                 | 
                                    
                                                     | 
                
                 | 
                     * shows unassigned tickets.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1687
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1688
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1689
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1690
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function unassigned()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1691
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1692
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1693
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1694
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1695
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1696
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1697
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.unassigned', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1698
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1699
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1700
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1701
                 | 
                                    
                                                     | 
                
                 | 
                     * shows tickets assigned to Auth::user().  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1702
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1703
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1704
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1705
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function myticket()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1706
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1707
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1708
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1709
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1710
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1711
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1712
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.myticket', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1713
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1714
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1715
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1716
                 | 
                                    
                                                     | 
                
                 | 
                     * cleanMe.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1717
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1718
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $input  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1719
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1720
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1721
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1722
                 | 
                                    
                                                     | 
                
                 | 
                    public function cleanMe($input)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1723
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1724
                 | 
                                    
                                                     | 
                
                 | 
                        $input = mysqli_real_escape_string($input);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1725
                 | 
                                    
                                                     | 
                
                 | 
                        $input = htmlspecialchars($input, ENT_IGNORE, 'utf-8');  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1726
                 | 
                                    
                                                     | 
                
                 | 
                        $input = strip_tags($input);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1727
                 | 
                                    
                                                     | 
                
                 | 
                        $input = stripslashes($input);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1728
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1729
                 | 
                                    
                                                     | 
                
                 | 
                        return $input;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1730
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1731
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1732
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1733
                 | 
                                    
                                                     | 
                
                 | 
                     * autosearch.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1734
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1735
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Image $image  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1736
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1737
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type json  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1738
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1739
                 | 
                                    
                                                     | 
                
                 | 
                    public function autosearch($id)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1740
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1741
                 | 
                                    
                                                     | 
                
                 | 
                        $term = \Input::get('term'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1742
                 | 
                                    
                                                     | 
                
                 | 
                        $user = \App\User::where('email', 'LIKE', '%'.$term.'%')->lists('email'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1743
                 | 
                                    
                                                     | 
                
                 | 
                        echo json_encode($user);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1744
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1745
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1746
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1747
                 | 
                                    
                                                     | 
                
                 | 
                     * autosearch2.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1748
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1749
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Image $image  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1750
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1751
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type json  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1752
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1753
                 | 
                                    
                                                     | 
                
                 | 
                    public function autosearch2(User $user)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1754
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1755
                 | 
                                    
                                                     | 
                
                 | 
                        $user = $user->lists('email'); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1756
                 | 
                                    
                                                     | 
                
                 | 
                        echo json_encode($user);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1757
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1758
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1759
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1760
                 | 
                                    
                                                     | 
                
                 | 
                     * autosearch.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1761
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1762
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Image $image  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1763
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1764
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type json  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1765
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1766
                 | 
                                    
                                                     | 
                
                 | 
                    public function usersearch()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1767
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1768
                 | 
                                    
                                                     | 
                
                 | 
                        $email = Input::get('search'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1769
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_id = Input::get('ticket_id'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1770
                 | 
                                    
                                                     | 
                
                 | 
                        $data = User::where('email', '=', $email)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1771
                 | 
                                    
                                                     | 
                
                 | 
                        if ($data == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1772
                 | 
                                    
                                                     | 
                
                 | 
                            return '<div id="alert11" class="alert alert-warning alert-dismissable">'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1773
                 | 
                                    
                                                     | 
                
                 | 
                                    .'<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1774
                 | 
                                    
                                                     | 
                
                 | 
                                    .'<i class="icon fa fa-ban"></i>'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1775
                 | 
                                    
                                                     | 
                
                 | 
                                    .'This Email doesnot exist in the system'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1776
                 | 
                                    
                                                     | 
                
                 | 
                                    .'</div>'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1777
                 | 
                                    
                                                     | 
                
                 | 
                                    .'</div>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1778
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1779
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->where('user_id', '=', $data->id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1780
                 | 
                                    
                                                     | 
                
                 | 
                        if (!isset($ticket_collaborator)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1781
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator = new Ticket_Collaborator();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1782
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->isactive = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1783
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->ticket_id = $ticket_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1784
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->user_id = $data->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1785
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->role = 'ccc';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1786
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1787
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1788
                 | 
                                    
                                                     | 
                
                 | 
                            return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1789
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1790
                 | 
                                    
                                                     | 
                
                 | 
                            return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1791
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1792
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1793
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1794
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1795
                 | 
                                    
                                                     | 
                
                 | 
                     * useradd.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1796
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1797
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Image $image  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1798
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1799
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type json  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1800
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1801
                 | 
                                    
                                                     | 
                
                 | 
                    public function useradd()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1802
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1803
                 | 
                                    
                                                     | 
                
                 | 
                        $name = Input::get('name'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1804
                 | 
                                    
                                                     | 
                
                 | 
                        $email = Input::get('email'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1805
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_id = Input::get('ticket_id'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1806
                 | 
                                    
                                                     | 
                
                 | 
                        $user_search = User::where('email', '=', $email)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1807
                 | 
                                    
                                                     | 
                
                 | 
                        if (isset($user_serach)) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1808
                 | 
                                    
                                                     | 
                
                 | 
                            return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1809
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1810
                 | 
                                    
                                                     | 
                
                 | 
                            $company = $this->company();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1811
                 | 
                                    
                                                     | 
                
                 | 
                            $user = new User();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1812
                 | 
                                    
                                                     | 
                
                 | 
                            $user->first_name = $name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1813
                 | 
                                    
                                                     | 
                
                 | 
                            $user->user_name = $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1814
                 | 
                                    
                                                     | 
                
                 | 
                            $user->email = $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1815
                 | 
                                    
                                                     | 
                
                 | 
                            $password = $this->generateRandomString();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1816
                 | 
                                    
                                                     | 
                
                 | 
                            $user->password = \Hash::make($password);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1817
                 | 
                                    
                                                     | 
                
                 | 
                            $user->role = 'user';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1818
                 | 
                                    
                                                     | 
                
                 | 
                            $user->active = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1819
                 | 
                                    
                                                     | 
                
                 | 
                            if ($user->save()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1820
                 | 
                                    
                                                     | 
                
                 | 
                                $user_id = $user->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                        
                        
                         
                                                                                        
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1821
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1822
                 | 
                                    
                                                     | 
                
                 | 
                                $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1823
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1824
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator = new Ticket_Collaborator();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1825
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->isactive = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1826
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->ticket_id = $ticket_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1827
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->user_id = $user->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                        
                        
                         
                                                                                        
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1828
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->role = 'ccc';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1829
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_collaborator->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1830
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1831
                 | 
                                    
                                                     | 
                
                 | 
                            return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                        
                        
                         
                                                                                        
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1832
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1833
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1834
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1835
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1836
                 | 
                                    
                                                     | 
                
                 | 
                     * user remove.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1837
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1838
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1839
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1840
                 | 
                                    
                                                     | 
                
                 | 
                    public function userremove()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1841
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1842
                 | 
                                    
                                                     | 
                
                 | 
                        $id = Input::get('data1'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1843
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_collaborator = Ticket_Collaborator::where('id', '=', $id)->delete(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1844
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1845
                 | 
                                    
                                                     | 
                
                 | 
                        return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1846
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1847
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1848
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1849
                 | 
                                    
                                                     | 
                
                 | 
                     * select_all.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1850
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1851
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1852
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1853
                 | 
                                    
                                                     | 
                
                 | 
                    public function select_all()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1854
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1855
                 | 
                                    
                                                     | 
                
                 | 
                        if (Input::has('select_all')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1856
                 | 
                                    
                                                     | 
                
                 | 
                            $selectall = Input::get('select_all'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1857
                 | 
                                    
                                                     | 
                
                 | 
                            $value = Input::get('submit'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1858
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($selectall as $delete) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1859
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket = Tickets::whereId($delete)->first();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1860
                 | 
                                    
                                                     | 
                
                 | 
                                if ($value == 'Delete') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1861
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->delete($delete, new Tickets());  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1862
                 | 
                                    
                                                     | 
                
                 | 
                                } elseif ($value == 'Close') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1863
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->close($delete, new Tickets());  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1864
                 | 
                                    
                                                     | 
                
                 | 
                                } elseif ($value == 'Open') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1865
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->open($delete, new Tickets());  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1866
                 | 
                                    
                                                     | 
                
                 | 
                                } elseif ($value == 'Delete forever') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1867
                 | 
                                    
                                                     | 
                
                 | 
                                    $notification = Notification::select('id')->where('model_id', '=', $ticket->id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1868
                 | 
                                    
                                                     | 
                
                 | 
                                    foreach ($notification as $id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1869
                 | 
                                    
                                                     | 
                
                 | 
                                        $user_notification = UserNotification::where(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1870
                 | 
                                    
                                                     | 
                
                 | 
                                                        'notification_id', '=', $id->id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1871
                 | 
                                    
                                                     | 
                
                 | 
                                        $user_notification->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1872
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1873
                 | 
                                    
                                                     | 
                
                 | 
                                    $notification = Notification::select('id')->where('model_id', '=', $ticket->id); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1874
                 | 
                                    
                                                     | 
                
                 | 
                                    $notification->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1875
                 | 
                                    
                                                     | 
                
                 | 
                                    $thread = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1876
                 | 
                                    
                                                     | 
                
                 | 
                                    foreach ($thread as $th_id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1877
                 | 
                                    
                                                     | 
                
                 | 
                                        // echo $th_id->id." ";  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1878
                 | 
                                    
                                                     | 
                
                 | 
                                        $attachment = Ticket_attachments::where('thread_id', '=', $th_id->id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1879
                 | 
                                    
                                                     | 
                
                 | 
                                        if (count($attachment)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1880
                 | 
                                    
                                                     | 
                
                 | 
                                            foreach ($attachment as $a_id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1881
                 | 
                                    
                                                     | 
                
                 | 
                                                // echo $a_id->id . ' ';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1882
                 | 
                                    
                                                     | 
                
                 | 
                                                $attachment = Ticket_attachments::find($a_id->id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1883
                 | 
                                    
                                                     | 
                
                 | 
                                                $attachment->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1884
                 | 
                                    
                                                     | 
                
                 | 
                                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1885
                 | 
                                    
                                                     | 
                
                 | 
                                            // echo "<br>";  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1886
                 | 
                                    
                                                     | 
                
                 | 
                                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1887
                 | 
                                    
                                                     | 
                
                 | 
                                        $thread = Ticket_Thread::find($th_id->id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1888
                 | 
                                    
                                                     | 
                
                 | 
                //                        dd($thread);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1889
                 | 
                                    
                                                     | 
                
                 | 
                                        $thread->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1890
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1891
                 | 
                                    
                                                     | 
                
                 | 
                                    $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1892
                 | 
                                    
                                                     | 
                
                 | 
                                    if (count($collaborators)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1893
                 | 
                                    
                                                     | 
                
                 | 
                                        foreach ($collaborators as $collab_id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1894
                 | 
                                    
                                                     | 
                
                 | 
                                            // echo $collab_id->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1895
                 | 
                                    
                                                     | 
                
                 | 
                                            $collab = Ticket_Collaborator::find($collab_id->id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1896
                 | 
                                    
                                                     | 
                
                 | 
                                            $collab->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1897
                 | 
                                    
                                                     | 
                
                 | 
                                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1898
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1899
                 | 
                                    
                                                     | 
                
                 | 
                                    $tickets = Tickets::find($ticket->id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1900
                 | 
                                    
                                                     | 
                
                 | 
                                    $tickets->delete();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1901
                 | 
                                    
                                                     | 
                
                 | 
                                    $data = ['id' => $ticket->id];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1902
                 | 
                                    
                                                     | 
                
                 | 
                                    \Event::fire('ticket-permanent-delete', [$data]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1903
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1904
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1905
                 | 
                                    
                                                     | 
                
                 | 
                            if ($value == 'Delete') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1906
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('success', lang::get('lang.moved_to_trash')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1907
                 | 
                                    
                                                     | 
                
                 | 
                            } elseif ($value == 'Close') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1908
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('success', Lang::get('lang.tickets_have_been_closed')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1909
                 | 
                                    
                                                     | 
                
                 | 
                            } elseif ($value == 'Open') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1910
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('success', Lang::get('lang.tickets_have_been_opened')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1911
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1912
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('success', Lang::get('lang.hard-delete-success-message')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1913
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1914
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1915
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1916
                 | 
                                    
                                                     | 
                
                 | 
                        return redirect()->back()->with('fails', 'None Selected!'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1917
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1918
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1919
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1920
                 | 
                                    
                                                     | 
                
                 | 
                     * user time zone.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1921
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1922
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $utc  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1923
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1924
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type date  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1925
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1926
                 | 
                                    
                                                     | 
                
                 | 
                    public static function usertimezone($utc)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1927
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1928
                 | 
                                    
                                                     | 
                
                 | 
                        $set = System::whereId('1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1929
                 | 
                                    
                                                     | 
                
                 | 
                        $timezone = Timezones::whereId($set->time_zone)->first();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1930
                 | 
                                    
                                                     | 
                
                 | 
                        $tz = $timezone->name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1931
                 | 
                                    
                                                     | 
                
                 | 
                        $format = $set->date_time_format;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1932
                 | 
                                    
                                                     | 
                
                 | 
                        date_default_timezone_set($tz);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1933
                 | 
                                    
                                                     | 
                
                 | 
                        $offset = date('Z', strtotime($utc)); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1934
                 | 
                                    
                                                     | 
                
                 | 
                        $format = Date_time_format::whereId($format)->first()->format;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1935
                 | 
                                    
                                                     | 
                
                 | 
                        $date = date($format, strtotime($utc) + $offset);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1936
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1937
                 | 
                                    
                                                     | 
                
                 | 
                        return $date;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1938
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1939
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1940
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1941
                 | 
                                    
                                                     | 
                
                 | 
                     * adding offset to updated_at time.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1942
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1943
                 | 
                                    
                                                     | 
                
                 | 
                     * @return date  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1944
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1945
                 | 
                                    
                                                     | 
                
                 | 
                    public static function timeOffset($utc)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1946
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1947
                 | 
                                    
                                                     | 
                
                 | 
                        $set = System::whereId('1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1948
                 | 
                                    
                                                     | 
                
                 | 
                        $timezone = Timezones::whereId($set->time_zone)->first();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1949
                 | 
                                    
                                                     | 
                
                 | 
                        $tz = $timezone->name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1950
                 | 
                                    
                                                     | 
                
                 | 
                        date_default_timezone_set($tz);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1951
                 | 
                                    
                                                     | 
                
                 | 
                        $offset = date('Z', strtotime($utc)); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1952
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1953
                 | 
                                    
                                                     | 
                
                 | 
                        return $offset;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1954
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1955
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1956
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1957
                 | 
                                    
                                                     | 
                
                 | 
                     * to get user date time format.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1958
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1959
                 | 
                                    
                                                     | 
                
                 | 
                     * @return string  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1960
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1961
                 | 
                                    
                                                     | 
                
                 | 
                    public static function getDateTimeFormat()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1962
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1963
                 | 
                                    
                                                     | 
                
                 | 
                        $set = System::select('date_time_format')->whereId('1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1964
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1965
                 | 
                                    
                                                     | 
                
                 | 
                        return $set->date_time_format;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1966
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1967
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1968
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1969
                 | 
                                    
                                                     | 
                
                 | 
                     * lock.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1970
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1971
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1972
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1973
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type null  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1974
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1975
                 | 
                                    
                                                     | 
                
                 | 
                    public function lock($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1976
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1977
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1978
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->lock_by = Auth::user()->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1979
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->lock_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1980
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1981
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1982
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1983
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1984
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the deptopen ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1985
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1986
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1987
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    1988
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function deptopen($id)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1989
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1990
                 | 
                                    
                                                     | 
                
                 | 
                        $dept = Department::where('name', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1991
                 | 
                                    
                                                     | 
                
                 | 
                        if (Auth::user()->role == 'agent') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1992
                 | 
                                    
                                                     | 
                
                 | 
                            if (Auth::user()->primary_dpt == $dept->id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1993
                 | 
                                    
                                                     | 
                
                 | 
                                return view('themes.default1.agent.helpdesk.dept-ticket.open', compact('id')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1994
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1995
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('fails', 'Unauthorised!'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1996
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1997
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1998
                 | 
                                    
                                                     | 
                
                 | 
                            return view('themes.default1.agent.helpdesk.dept-ticket.open', compact('id')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    1999
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2000
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2001
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2002
                 | 
                                    
                                                     | 
                
                 | 
                    public function deptTicket($dept, $status)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2003
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2004
                 | 
                                    
                                                     | 
                
                 | 
                        if (\Auth::user()->role === 'agent') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2005
                 | 
                                    
                                                     | 
                
                 | 
                            $dept2 = Department::where('id', '=', \Auth::user()->primary_dpt)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2006
                 | 
                                    
                                                     | 
                
                 | 
                            if ($dept !== $dept2->name) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2007
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('fails', Lang::get('lang.unauthorized_access')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2008
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2009
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2010
                 | 
                                    
                                                     | 
                
                 | 
                        $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2011
                 | 
                                    
                                                     | 
                
                 | 
                                ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2012
                 | 
                                    
                                                     | 
                
                 | 
                                        '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2013
                 | 
                                    
                                                     | 
                
                 | 
                                ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2014
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2015
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.dept-ticket.tickets', compact('dept', 'status', 'table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2016
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2017
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2018
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2019
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the deptclose ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2020
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2021
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2022
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2023
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function deptclose($id)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2024
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2025
                 | 
                                    
                                                     | 
                
                 | 
                        $dept = Department::where('name', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2026
                 | 
                                    
                                                     | 
                
                 | 
                        if (Auth::user()->role == 'agent') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2027
                 | 
                                    
                                                     | 
                
                 | 
                            if (Auth::user()->primary_dpt == $dept->id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2028
                 | 
                                    
                                                     | 
                
                 | 
                                return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2029
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2030
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('fails', 'Unauthorised!'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2031
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2032
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2033
                 | 
                                    
                                                     | 
                
                 | 
                            return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2034
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2035
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2036
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2037
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2038
                 | 
                                    
                                                     | 
                
                 | 
                     * Show the deptinprogress ticket list page.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2039
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2040
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2041
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2042
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function deptinprogress($id)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2043
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2044
                 | 
                                    
                                                     | 
                
                 | 
                        $dept = Department::where('name', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2045
                 | 
                                    
                                                     | 
                
                 | 
                        if (Auth::user()->role == 'agent') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2046
                 | 
                                    
                                                     | 
                
                 | 
                            if (Auth::user()->primary_dpt == $dept->id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2047
                 | 
                                    
                                                     | 
                
                 | 
                                return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2048
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2049
                 | 
                                    
                                                     | 
                
                 | 
                                return redirect()->back()->with('fails', 'Unauthorised!'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2050
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2051
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2052
                 | 
                                    
                                                     | 
                
                 | 
                            return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2053
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2054
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2055
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2056
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2057
                 | 
                                    
                                                     | 
                
                 | 
                     * Store ratings of the user.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2058
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2059
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type Redirect  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2060
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2061
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function rating($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2062
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2063
                 | 
                                    
                                                     | 
                
                 | 
                        foreach ($request->all() as $key => $value) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2064
                 | 
                                    
                                                     | 
                
                 | 
                            if (strpos($key, '_') !== false) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2065
                 | 
                                    
                                                     | 
                
                 | 
                                $ratName = str_replace('_', ' ', $key); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2066
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2067
                 | 
                                    
                                                     | 
                
                 | 
                                $ratName = $key;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2068
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2069
                 | 
                                    
                                                     | 
                
                 | 
                            $ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2070
                 | 
                                    
                                                     | 
                
                 | 
                            $ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('ticket_id', '=', $id)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2071
                 | 
                                    
                                                     | 
                
                 | 
                            if ($ratingrefs !== null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2072
                 | 
                                    
                                                     | 
                
                 | 
                                $ratingrefs->rating_id = $ratID->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2073
                 | 
                                    
                                                     | 
                
                 | 
                                $ratingrefs->ticket_id = $id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2074
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2075
                 | 
                                    
                                                     | 
                
                 | 
                                $ratingrefs->thread_id = '0';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2076
                 | 
                                    
                                                     | 
                
                 | 
                                $ratingrefs->rating_value = $value;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2077
                 | 
                                    
                                                     | 
                
                 | 
                                $ratingrefs->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2078
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2079
                 | 
                                    
                                                     | 
                
                 | 
                                $rating_ref->rating_id = $ratID->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2080
                 | 
                                    
                                                     | 
                
                 | 
                                $rating_ref->ticket_id = $id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2081
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2082
                 | 
                                    
                                                     | 
                
                 | 
                                $rating_ref->thread_id = '0';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2083
                 | 
                                    
                                                     | 
                
                 | 
                                $rating_ref->rating_value = $value;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2084
                 | 
                                    
                                                     | 
                
                 | 
                                $rating_ref->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2085
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2086
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2087
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2088
                 | 
                                    
                                                     | 
                
                 | 
                        return redirect()->back()->with('Success', 'Thank you for your rating!'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2089
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2090
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2091
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2092
                 | 
                                    
                                                     | 
                
                 | 
                     * Store Client rating about reply of agent quality.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2093
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2094
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type Redirect  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2095
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2096
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)  | 
            
                            
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                    2097
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2098
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                        foreach ($request->all() as $key => $value) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2099
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                            $key1 = explode(',', $key); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2100
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                            if (strpos($key1[0], '_') !== false) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2101
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                                $ratName = str_replace('_', ' ', $key1[0]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2102
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                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2103
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                                $ratName = $key1[0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2104
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                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2105
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                    2106
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                            $ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2107
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                            $ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first(); | 
            
                            
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                    2108
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                    2109
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                            if ($ratingrefs !== null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2110
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                                $ratingrefs->rating_id = $ratID->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2111
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                                $ratingrefs->ticket_id = $id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2112
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                    2113
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                                $ratingrefs->thread_id = $key1[1];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2114
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                                $ratingrefs->rating_value = $value;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2115
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                                $ratingrefs->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2116
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                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2117
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                                $rating_ref->rating_id = $ratID->id;  | 
            
                            
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                    2118
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                                $rating_ref->ticket_id = $id;  | 
            
                            
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                    2119
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                    2120
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                                $rating_ref->thread_id = $key1[1];  | 
            
                            
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                    2121
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                                $rating_ref->rating_value = $value;  | 
            
                            
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                    2122
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                                $rating_ref->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2123
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                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2124
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                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2125
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                    2126
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                        return redirect()->back()->with('Success', 'Thank you for your rating!'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2127
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2128
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                    2129
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2130
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                     * System default email.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2131
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                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2132
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                    public function system_mail()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2133
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2134
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                        $email = Email::where('id', '=', '1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2135
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                    2136
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                        return $email->sys_email;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2137
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2138
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                    2139
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2140
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                     * checkLock($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2141
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                     * function to check and lock ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2142
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2143
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                     * @param int $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2144
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2145
                 | 
                                    
                                                     | 
                
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                     * @return int  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2146
                 | 
                                    
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                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2147
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                    public function checkLock($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2148
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2149
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                        $ticket = DB::table('tickets')->select('id', 'lock_at', 'lock_by')->where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2150
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                        $cad = DB::table('settings_ticket')->select('collision_avoid')->where('id', '=', 1)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2151
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                        $cad = $cad->collision_avoid; //collision avoid duration defined in system  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2152
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                    2153
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                        $to_time = strtotime($ticket->lock_at); //last locking time  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2154
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                    2155
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                        $from_time = time(); //user system's cureent time  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2156
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                                                     | 
                
                 | 
                        // difference in last locking time and user system's current time  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2157
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                        $diff = round(abs($to_time - $from_time) / 60, 2);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2158
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                    2159
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                        if ($diff < $cad && Auth::user()->id != $ticket->lock_by) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2160
                 | 
                                    
                                                     | 
                
                 | 
                            $user_data = User::select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->lock_by)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2161
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                            if ($user_data->first_name != '') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2162
                 | 
                                    
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                                $name = $user_data->first_name.' '.$user_data->last_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2163
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                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2164
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                                $name = $user_data->username;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2165
                 | 
                                    
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                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2166
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                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2167
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                                                     | 
                
                 | 
                            return Lang::get('lang.locked-ticket')." <a href='".route('user.show', $ticket->lock_by)."'>".$name.'</a> '.$diff.' '.Lang::get('lang.minutes-ago');  //ticket is locked | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2168
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif ($diff < $cad && Auth::user()->id == $ticket->lock_by) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2169
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2170
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->lock_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2171
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    2172
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                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2173
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                 | 
                            return 4;  //ticket is locked by same user who is requesting access  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2174
                 | 
                                    
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                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2175
                 | 
                                    
                                                     | 
                
                 | 
                            if (Auth::user()->id == $ticket->lock_by) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2176
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2177
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->lock_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2178
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2179
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2180
                 | 
                                    
                                                     | 
                
                 | 
                                return 1; //ticket is available and lock ticket for the same user who locked ticket previously  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2181
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2182
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2183
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->lock_by = Auth::user()->id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2184
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->lock_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2185
                 | 
                                    
                                                     | 
                
                 | 
                                $ticket->save(); //ticket is available and lock ticket for new user  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2186
                 | 
                                    
                                                     | 
                
                 | 
                                return 2;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2187
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2188
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2189
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2190
                 | 
                                    
                                                     | 
                
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                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2191
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2192
                 | 
                                    
                                                     | 
                
                 | 
                     * function to Change owner.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2193
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2194
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type $id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2195
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2196
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type bool  | 
            
            
                                                                                                            
                                                                
            
                                    
            
            
                | 
                    2197
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2198
                 | 
                                    
                                                     | 
                
                 | 
                    public function changeOwner($id)  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2199
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2200
                 | 
                                    
                                                     | 
                
                 | 
                        $action = Input::get('action'); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2201
                 | 
                                    
                                                     | 
                
                 | 
                        $email = Input::get('email'); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2202
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_id = Input::get('ticket_id'); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2203
                 | 
                                    
                                                     | 
                
                 | 
                        $send_mail = Input::get('send-mail'); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    2204
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2205
                 | 
                                    
                                                     | 
                
                 | 
                        if ($action === 'change-add-owner') { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2206
                 | 
                                    
                                                     | 
                
                 | 
                            $name = Input::get('name'); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2207
                 | 
                                    
                                                     | 
                
                 | 
                            $returnValue = $this->changeOwnerAdd($email, $name, $ticket_id);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2208
                 | 
                                    
                                                     | 
                
                 | 
                            if ($returnValue === 0) { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2209
                 | 
                                    
                                                     | 
                
                 | 
                                return 4;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2210
                 | 
                                    
                                                     | 
                
                 | 
                            } elseif ($returnValue === 2) { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2211
                 | 
                                    
                                                     | 
                
                 | 
                                return 5;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2212
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    2213
                 | 
                                    
                                                     | 
                
                 | 
                                //do nothing  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2214
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2215
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2216
                 | 
                                    
                                                     | 
                
                 | 
                        $user = User::where('email', '=', $email)->first(); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2217
                 | 
                                    
                                                     | 
                
                 | 
                        $count = count($user);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2218
                 | 
                                    
                                                     | 
                
                 | 
                        if ($count === 1) { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2219
                 | 
                                    
                                                     | 
                
                 | 
                            $user_id = $user->id;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2220
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = Tickets::where('id', '=', $id)->first(); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2221
                 | 
                                    
                                                     | 
                
                 | 
                            if ($user_id === (int) $ticket->user_id) { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2222
                 | 
                                    
                                                     | 
                
                 | 
                                return 400;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2223
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2224
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_number = $ticket->ticket_number;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2225
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->user_id = $user_id;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2226
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket->save();  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2227
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2228
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_subject = $ticket_thread->title;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2229
                 | 
                                    
                                                     | 
                
                 | 
                            $thread = new Ticket_Thread();  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2230
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->ticket_id = $ticket->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    2231
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    2232
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    2233
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->body = 'This ticket now belongs to '.$user->user_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    2234
                 | 
                                    
                                                     | 
                
                 | 
                            $thread->save();  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2235
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2236
                 | 
                                    
                                                     | 
                
                 | 
                            //mail functionality  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2237
                 | 
                                    
                                                     | 
                
                 | 
                            $company = $this->company();  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2238
                 | 
                                    
                                                     | 
                
                 | 
                            $system = $this->system();  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2239
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2240
                 | 
                                    
                                                     | 
                
                 | 
                            $agent = $user->first_name;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2241
                 | 
                                    
                                                     | 
                
                 | 
                            $agent_email = $user->email;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2242
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2243
                 | 
                                    
                                                     | 
                
                 | 
                            $master = Auth::user()->first_name.' '.Auth::user()->last_name;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2244
                 | 
                                    
                                                     | 
                
                 | 
                            if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2245
                 | 
                                    
                                                     | 
                
                 | 
                                // ticket assigned send mail  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2246
                 | 
                                    
                                                     | 
                
                 | 
                                Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2247
                 | 
                                    
                                                     | 
                
                 | 
                                    $message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2248
                 | 
                                    
                                                     | 
                
                 | 
                                });  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2249
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2250
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2251
                 | 
                                    
                                                     | 
                
                 | 
                            return 1;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2252
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2253
                 | 
                                    
                                                     | 
                
                 | 
                            return 0;  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2254
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    2255
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2256
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2257
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2258
                 | 
                                    
                                                     | 
                
                 | 
                     * useradd.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2259
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2260
                 | 
                                    
                                                     | 
                
                 | 
                     * @param type Image $image  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2261
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2262
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type json  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2263
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2264
                 | 
                                    
                                                     | 
                
                 | 
                    public function changeOwnerAdd($email, $name, $ticket_id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2265
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2266
                 | 
                                    
                                                     | 
                
                 | 
                        $name = $name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2267
                 | 
                                    
                                                     | 
                
                 | 
                        $email = $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2268
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_id = $ticket_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2269
                 | 
                                    
                                                     | 
                
                 | 
                        $validator = \Validator::make(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2270
                 | 
                                    
                                                     | 
                
                 | 
                                        ['email' => $email,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2271
                 | 
                                    
                                                     | 
                
                 | 
                                    'name'       => $name, ], ['email'       => 'required|email',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2272
                 | 
                                    
                                                     | 
                
                 | 
                                        ]  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2273
                 | 
                                    
                                                     | 
                
                 | 
                        );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2274
                 | 
                                    
                                                     | 
                
                 | 
                        $user = User::where('email', '=', $email)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2275
                 | 
                                    
                                                     | 
                
                 | 
                        $count = count($user);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2276
                 | 
                                    
                                                     | 
                
                 | 
                        if ($count === 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2277
                 | 
                                    
                                                     | 
                
                 | 
                            return 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2278
                 | 
                                    
                                                     | 
                
                 | 
                        } elseif ($validator->fails()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2279
                 | 
                                    
                                                     | 
                
                 | 
                            return 2;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2280
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2281
                 | 
                                    
                                                     | 
                
                 | 
                            $company = $this->company();  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2282
                 | 
                                    
                                                     | 
                
                 | 
                            $user = new User();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2283
                 | 
                                    
                                                     | 
                
                 | 
                            $user->user_name = $name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2284
                 | 
                                    
                                                     | 
                
                 | 
                            $user->email = $email;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2285
                 | 
                                    
                                                     | 
                
                 | 
                            $password = $this->generateRandomString();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2286
                 | 
                                    
                                                     | 
                
                 | 
                            $user->password = \Hash::make($password);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2287
                 | 
                                    
                                                     | 
                
                 | 
                            $user->role = 'user';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2288
                 | 
                                    
                                                     | 
                
                 | 
                            if ($user->save()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2289
                 | 
                                    
                                                     | 
                
                 | 
                                $user_id = $user->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                                                                        
                        
                         
                                                                                        
                                                                                            
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2290
                 | 
                                    
                                                     | 
                
                 | 
                                try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2291
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2292
                 | 
                                    
                                                     | 
                
                 | 
                                } catch (\Exception $e) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2293
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2294
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2295
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2296
                 | 
                                    
                                                     | 
                
                 | 
                            return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2297
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2298
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2299
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2300
                 | 
                                    
                                                     | 
                
                 | 
                    public function getMergeTickets($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2301
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2302
                 | 
                                    
                                                     | 
                
                 | 
                        if ($id == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2303
                 | 
                                    
                                                     | 
                
                 | 
                            $t_id = Input::get('data1'); | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2304
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                            foreach ($t_id as $value) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2305
                 | 
                                    
                                                     | 
                
                 | 
                                $title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2306
                 | 
                                    
                                                     | 
                
                 | 
                                echo "<option value='$value'>".$title->title.'</option>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2307
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2308
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2309
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = Tickets::select('user_id')->where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2310
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_data = Tickets::select('ticket_number', 'id') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2311
                 | 
                                    
                                                     | 
                
                 | 
                                            ->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get(); | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2312
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                            foreach ($ticket_data as $value) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2313
                 | 
                                    
                                                     | 
                
                 | 
                                $title = Ticket_Thread::select('title')->where('ticket_id', '=', $value->id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2314
                 | 
                                    
                                                     | 
                
                 | 
                                echo "<option value='$value->id'>".$title->title.'</option>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2315
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2316
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2317
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2318
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2319
                 | 
                                    
                                                     | 
                
                 | 
                    public function checkMergeTickets($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2320
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2321
                 | 
                                    
                                                     | 
                
                 | 
                        if ($id == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2322
                 | 
                                    
                                                     | 
                
                 | 
                            if (Input::get('data1') == null || count(Input::get('data1')) == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2323
                 | 
                                    
                                                     | 
                
                 | 
                                return 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2324
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2325
                 | 
                                    
                                                     | 
                
                 | 
                                $t_id = Input::get('data1'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2326
                 | 
                                    
                                                     | 
                
                 | 
                                $previousValue = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2327
                 | 
                                    
                                                     | 
                
                 | 
                                $match = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2328
                 | 
                                    
                                                     | 
                
                 | 
                                foreach ($t_id as $value) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2329
                 | 
                                    
                                                     | 
                
                 | 
                                    $ticket = Tickets::select('user_id')->where('id', '=', $value)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2330
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($previousValue == null || $previousValue == $ticket->user_id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2331
                 | 
                                    
                                                     | 
                
                 | 
                                        $previousValue = $ticket->user_id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2332
                 | 
                                    
                                                     | 
                
                 | 
                                        $match = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2333
                 | 
                                    
                                                     | 
                
                 | 
                                    } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2334
                 | 
                                    
                                                     | 
                
                 | 
                                        $match = 2;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2335
                 | 
                                    
                                                     | 
                
                 | 
                                        break;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2336
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2337
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2338
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2339
                 | 
                                    
                                                     | 
                
                 | 
                                return $match;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2340
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2341
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2342
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = Tickets::select('user_id')->where('id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2343
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_data = Tickets::select('ticket_number', 'id') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2344
                 | 
                                    
                                                     | 
                
                 | 
                                            ->where('user_id', '=', $ticket->user_id) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2345
                 | 
                                    
                                                     | 
                
                 | 
                                            ->where('id', '!=', $id) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2346
                 | 
                                    
                                                     | 
                
                 | 
                                            ->where('status', '=', 1)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2347
                 | 
                                    
                                                     | 
                
                 | 
                            if (isset($ticket_data) && count($ticket_data) >= 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2348
                 | 
                                    
                                                     | 
                
                 | 
                                return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2349
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2350
                 | 
                                    
                                                     | 
                
                 | 
                                return 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2351
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2352
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2353
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2354
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2355
                 | 
                                    
                                                     | 
                
                 | 
                    public function mergeTickets($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2356
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2357
                 | 
                                    
                                                     | 
                
                 | 
                        // split the phrase by any number of commas or space characters,  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2358
                 | 
                                    
                                                     | 
                
                 | 
                        // which include " ", \r, \t, \n and \f  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2359
                 | 
                                    
                                                     | 
                
                 | 
                        $t_id = preg_split("/[\s,]+/", $id); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2360
                 | 
                                    
                                                     | 
                
                 | 
                        if (count($t_id) > 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2361
                 | 
                                    
                                                     | 
                
                 | 
                            $p_id = Input::get('p_id'); //parent ticket id | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2362
                 | 
                                    
                                                     | 
                
                 | 
                            $t_id = array_diff($t_id, [$p_id]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2363
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2364
                 | 
                                    
                                                     | 
                
                 | 
                            $t_id = Input::get('t_id'); //getting array of tickets to merge | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2365
                 | 
                                    
                                                     | 
                
                 | 
                            if ($t_id == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2366
                 | 
                                    
                                                     | 
                
                 | 
                                return 2;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2367
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2368
                 | 
                                    
                                                     | 
                
                 | 
                                $temp_id = Input::get('p_id'); //getting parent ticket | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2369
                 | 
                                    
                                                     | 
                
                 | 
                                if ($id == $temp_id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2370
                 | 
                                    
                                                     | 
                
                 | 
                                    $p_id = $id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2371
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2372
                 | 
                                    
                                                     | 
                
                 | 
                                    $p_id = $temp_id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2373
                 | 
                                    
                                                     | 
                
                 | 
                                    array_push($t_id, $id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2374
                 | 
                                    
                                                     | 
                
                 | 
                                    $t_id = array_diff($t_id, [$temp_id]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2375
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2376
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2377
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2378
                 | 
                                    
                                                     | 
                
                 | 
                        $parent_ticket = Tickets::select('ticket_number')->where('id', '=', $p_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2379
                 | 
                                    
                                                     | 
                
                 | 
                        $parent_thread = Ticket_Thread::where('ticket_id', '=', $p_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2380
                 | 
                                    
                                                     | 
                
                 | 
                        foreach ($t_id as $value) {//to create new thread of the tickets to be merged with parent | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2381
                 | 
                                    
                                                     | 
                
                 | 
                            $thread = Ticket_Thread::where('ticket_id', '=', $value)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2382
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = Tickets::select('ticket_number')->where('id', '=', $value)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2383
                 | 
                                    
                                                     | 
                
                 | 
                            Ticket_Thread::where('ticket_id', '=', $value) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2384
                 | 
                                    
                                                     | 
                
                 | 
                                    ->update(['ticket_id' => $p_id]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2385
                 | 
                                    
                                                     | 
                
                 | 
                            Ticket_Form_Data::where('ticket_id', '=', $value) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2386
                 | 
                                    
                                                     | 
                
                 | 
                                    ->update(['ticket_id' => $p_id]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2387
                 | 
                                    
                                                     | 
                
                 | 
                            Ticket_Collaborator::where('ticket_id', '=', $value) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2388
                 | 
                                    
                                                     | 
                
                 | 
                                    ->update(['ticket_id' => $p_id]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2389
                 | 
                                    
                                                     | 
                
                 | 
                            Tickets::where('id', '=', $value) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2390
                 | 
                                    
                                                     | 
                
                 | 
                                    ->update(['status' => 3]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2391
                 | 
                                    
                                                     | 
                
                 | 
                            //event has $p_id and $value  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2392
                 | 
                                    
                                                     | 
                
                 | 
                            \Event::fire('ticket.merge', [['parent' => $p_id, 'child' => $value]]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2393
                 | 
                                    
                                                     | 
                
                 | 
                            if (!empty(Input::get('reason'))) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2394
                 | 
                                    
                                                     | 
                
                 | 
                                $reason = Input::get('reason'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2395
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2396
                 | 
                                    
                                                     | 
                
                 | 
                                $reason = Lang::get('lang.no-reason'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2397
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2398
                 | 
                                    
                                                     | 
                
                 | 
                            if (!empty(Input::get('title'))) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2399
                 | 
                                    
                                                     | 
                
                 | 
                                Ticket_Thread::where('ticket_id', '=', $p_id)->first() | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2400
                 | 
                                    
                                                     | 
                
                 | 
                                        ->update(['title' => Input::get('title')]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2401
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2402
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2403
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2404
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread->ticket_id = $thread->ticket_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2405
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2406
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread->is_internal = 0;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2407
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread->title = $thread->title;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2408
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread->body = Lang::get('lang.get_merge_message'). | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2409
                 | 
                                    
                                                     | 
                
                 | 
                                    "  <a href='".route('ticket.thread', [$p_id]). | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2410
                 | 
                                    
                                                     | 
                
                 | 
                                    "'>#".$parent_ticket->ticket_number.'</a><br><br><b>'.Lang::get('lang.merge-reason').':</b>  '.$reason; | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2411
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread->format = $thread->format;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2412
                 | 
                                    
                                                     | 
                
                 | 
                            $new_thread->ip_address = $thread->ip_address;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2413
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2414
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2415
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread->ticket_id = $p_id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2416
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread->user_id = Auth::user()->id;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2417
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread->is_internal = 1;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2418
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread->title = $thread->title;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2419
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread->body = Lang::get('lang.ticket')." <a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a> '.Lang::get('lang.ticket_merged').'<br><br><b>'.Lang::get('lang.merge-reason').':</b>  '.$reason; | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2420
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread->format = $parent_thread->format;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2421
                 | 
                                    
                                                     | 
                
                 | 
                            $new_parent_thread->ip_address = $parent_thread->ip_address;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2422
                 | 
                                    
                                                     | 
                
                 | 
                            if ($new_thread->save() && $new_parent_thread->save()) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2423
                 | 
                                    
                                                     | 
                
                 | 
                                $success = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2424
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2425
                 | 
                                    
                                                     | 
                
                 | 
                                $success = 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2426
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2427
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2428
                 | 
                                    
                                                     | 
                
                 | 
                        $this->sendMergeNotification($p_id, $t_id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2429
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2430
                 | 
                                    
                                                     | 
                
                 | 
                        return $success;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2431
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2432
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2433
                 | 
                                    
                                                     | 
                
                 | 
                    public function getParentTickets($id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2434
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2435
                 | 
                                    
                                                     | 
                
                 | 
                        $title = Ticket_Thread::select('title')->where('ticket_id', '=', $id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2436
                 | 
                                    
                                                     | 
                
                 | 
                        echo "<option value='$id'>".$title->title.'</option>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2437
                 | 
                                    
                                                     | 
                
                 | 
                        $tickets = Input::get('data1'); | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2438
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        foreach ($tickets as $value) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2439
                 | 
                                    
                                                     | 
                
                 | 
                            $title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2440
                 | 
                                    
                                                     | 
                
                 | 
                            echo "<option value='$value'>".$title->title.'</option>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2441
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2442
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2443
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2444
                 | 
                                    
                                                     | 
                
                 | 
                    /*  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2445
                 | 
                                    
                                                     | 
                
                 | 
                     * chumper's function to return data to chumper datatable.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2446
                 | 
                                    
                                                     | 
                
                 | 
                     * @param Array-object $tickets  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2447
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2448
                 | 
                                    
                                                     | 
                
                 | 
                     * @return Array-object  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2449
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2450
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2451
                 | 
                                    
                                                     | 
                
                 | 
                    public static function getTable($tickets)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2452
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2453
                 | 
                                    
                                                     | 
                
                 | 
                        return \Datatables::of($tickets)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2454
                 | 
                                    
                                                     | 
                
                 | 
                            ->addColumn('id', function ($tickets) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2455
                 | 
                                    
                                                     | 
                
                 | 
                                return "<input type='checkbox' name='select_all[]' id='".$tickets->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$tickets->id."'></input>";  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2456
                 | 
                                    
                                                     | 
                
                 | 
                            })  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2457
                 | 
                                    
                                                     | 
                
                 | 
                            ->addColumn('title', function ($tickets) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2458
                 | 
                                    
                                                     | 
                
                 | 
                                if (isset($tickets->ticket_title)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2459
                 | 
                                    
                                                     | 
                
                 | 
                                    $string = str_limit($tickets->ticket_title, 20);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2460
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2461
                 | 
                                    
                                                     | 
                
                 | 
                                    $string = '(no subject)';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2462
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2463
                 | 
                                    
                                                     | 
                
                 | 
                                $collab = $tickets->countcollaborator;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2464
                 | 
                                    
                                                     | 
                
                 | 
                                if ($collab > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2465
                 | 
                                    
                                                     | 
                
                 | 
                                    $collabString = ' <i class="fa fa-users"></i>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2466
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2467
                 | 
                                    
                                                     | 
                
                 | 
                                    $collabString = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2468
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2469
                 | 
                                    
                                                     | 
                
                 | 
                                $attachCount = $tickets->countattachment;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2470
                 | 
                                    
                                                     | 
                
                 | 
                                if ($attachCount > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2471
                 | 
                                    
                                                     | 
                
                 | 
                                    $attachString = ' <i class="fa fa-paperclip"></i>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2472
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2473
                 | 
                                    
                                                     | 
                
                 | 
                                    $attachString = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2474
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2475
                 | 
                                    
                                                     | 
                
                 | 
                                $css = $tickets->css;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2476
                 | 
                                    
                                                     | 
                
                 | 
                                $titles = '';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2477
                 | 
                                    
                                                     | 
                
                 | 
                                if ($tickets->ticket_title) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2478
                 | 
                                    
                                                     | 
                
                 | 
                                    $titles = $tickets->ticket_title;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2479
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2480
                 | 
                                    
                                                     | 
                
                 | 
                                $tooltip_script = self::tooltip($tickets->id);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2481
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2482
                 | 
                                    
                                                     | 
                
                 | 
                                return "<div class='tooltip1' id='tool".$tickets->id."'>  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2483
                 | 
                                    
                                                     | 
                
                 | 
                                            <a href='".route('ticket.thread', [$tickets->id])."'>".ucfirst($string)." <span style='color:green'>(".$tickets->countthread.") <i class='".$css."'></i></span> | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2484
                 | 
                                    
                                                     | 
                
                 | 
                                            </a>".$collabString.$attachString.$tooltip_script.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2485
                 | 
                                    
                                                     | 
                
                 | 
                                            "<span class='tooltiptext'  id='tooltip".$tickets->id."'>Loading...</span></div>";  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2486
                 | 
                                    
                                                     | 
                
                 | 
                            })  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2487
                 | 
                                    
                                                     | 
                
                 | 
                            ->addColumn('ticket_number', function ($tickets) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2488
                 | 
                                    
                                                     | 
                
                 | 
                                return "<a href='".route('ticket.thread', [$tickets->id])."' title='".$tickets->ticket_number."'>#".$tickets->ticket_number.'</a>'; | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2489
                 | 
                                    
                                                     | 
                
                 | 
                            })  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2490
                 | 
                                    
                                                     | 
                
                 | 
                            ->addColumn('priority', function ($tickets) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2491
                 | 
                                    
                                                     | 
                
                 | 
                                $rep = ($tickets->last_replier == 'client') ? '#F39C12' : '#000';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2492
                 | 
                                    
                                                     | 
                
                 | 
                                $priority = $tickets->priority;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2493
                 | 
                                    
                                                     | 
                
                 | 
                                if ($priority != null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2494
                 | 
                                    
                                                     | 
                
                 | 
                                    $prio = '<button class="btn btn-xs '.$rep.'" style="background-color: '.$tickets->priority_color.'; color:#F7FBCB">'.ucfirst($tickets->priority).'</button>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2495
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2496
                 | 
                                    
                                                     | 
                
                 | 
                                    $prio = $tickets->last_relier_role;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2497
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2498
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2499
                 | 
                                    
                                                     | 
                
                 | 
                                return $prio;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2500
                 | 
                                    
                                                     | 
                
                 | 
                            })  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2501
                 | 
                                    
                                                     | 
                
                 | 
                            ->addColumn('user_name', function ($tickets) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2502
                 | 
                                    
                                                     | 
                
                 | 
                                $from = $tickets->first_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2503
                 | 
                                    
                                                     | 
                
                 | 
                                $url = route('user.show', $tickets->user_id); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2504
                 | 
                                    
                                                     | 
                
                 | 
                                $name = '';  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2505
                 | 
                                    
                                                     | 
                
                 | 
                                if ($from) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2506
                 | 
                                    
                                                     | 
                
                 | 
                                    $name = $tickets->first_name.' '.$tickets->last_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2507
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2508
                 | 
                                    
                                                     | 
                
                 | 
                                    $name = $tickets->user_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2509
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2510
                 | 
                                    
                                                     | 
                
                 | 
                                $color = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2511
                 | 
                                    
                                                     | 
                
                 | 
                                if ($tickets->verified == 0 || $tickets->verified == '0') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2512
                 | 
                                    
                                                     | 
                
                 | 
                                    $color = "<i class='fa fa-exclamation-triangle'  title='".Lang::get('lang.accoutn-not-verified')."'></i>"; | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2513
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2514
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2515
                 | 
                                    
                                                     | 
                
                 | 
                                return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($tickets->user_name).'''.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(str_limit($name, 30)).' <span style="color:#f75959">'.$color.'</span></span></a>'; | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2516
                 | 
                                    
                                                     | 
                
                 | 
                            })  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2517
                 | 
                                    
                                                     | 
                
                 | 
                            ->addColumn('assign_user_name', function ($tickets) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2518
                 | 
                                    
                                                     | 
                
                 | 
                                if ($tickets->assigned_to == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2519
                 | 
                                    
                                                     | 
                
                 | 
                                    return "<span style='color:red'>Unassigned</span>";  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2520
                 | 
                                    
                                                     | 
                
                 | 
                                } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2521
                 | 
                                    
                                                     | 
                
                 | 
                                    $assign = $tickets->assign_user_name;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2522
                 | 
                                    
                                                     | 
                
                 | 
                                    $url = route('user.show', $tickets->assigned_to); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2523
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2524
                 | 
                                    
                                                     | 
                
                 | 
                                    return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($tickets->assign_first_name).'''.Lang::get('lang.see-profile2')."'><span style='color:green'>".ucfirst($tickets->assign_first_name).' '.ucfirst($tickets->assign_last_name).'</span></a>'; | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2525
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2526
                 | 
                                    
                                                     | 
                
                 | 
                            })  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2527
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                                ->addColumn('updated_at', function ($tickets) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2528
                 | 
                                    
                                                     | 
                
                 | 
                                    $TicketDatarow = $tickets->updated_at;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2529
                 | 
                                    
                                                     | 
                
                 | 
                                    $updated = '--';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2530
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($TicketDatarow) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2531
                 | 
                                    
                                                     | 
                
                 | 
                                        $updated = $tickets->updated_at;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2532
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2533
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2534
                 | 
                                    
                                                     | 
                
                 | 
                                    return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2535
                 | 
                                    
                                                     | 
                
                 | 
                                })  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2536
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                                ->addColumn('created_at', function ($tickets) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2537
                 | 
                                    
                                                     | 
                
                 | 
                                    $TicketDatarow = $tickets->created_at;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2538
                 | 
                                    
                                                     | 
                
                 | 
                                    $updated = '--';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2539
                 | 
                                    
                                                     | 
                
                 | 
                                    if ($TicketDatarow) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2540
                 | 
                                    
                                                     | 
                
                 | 
                                        $updated = $tickets->created_at;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2541
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2542
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2543
                 | 
                                    
                                                     | 
                
                 | 
                                    return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2544
                 | 
                                    
                                                     | 
                
                 | 
                                })  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2545
                 | 
                                    
                                                     | 
                
                 | 
                                ->make();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2546
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2547
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2548
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2549
                 | 
                                    
                                                     | 
                
                 | 
                     *@category function to call and show ticket details in tool tip via ajax  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2550
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2551
                 | 
                                    
                                                     | 
                
                 | 
                     *@param null  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2552
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2553
                 | 
                                    
                                                     | 
                
                 | 
                     *@return string //script to load tooltip data  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2554
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2555
                 | 
                                    
                                                     | 
                
                 | 
                    public static function tooltip($ticketid)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2556
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2557
                 | 
                                    
                                                     | 
                
                 | 
                        return "<script>  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2558
                 | 
                                    
                                                     | 
                
                 | 
                                var timeoutId;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2559
                 | 
                                    
                                                     | 
                
                 | 
                                $('#tool".$ticketid."').hover(function() { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2560
                 | 
                                    
                                                     | 
                
                 | 
                                    if (!timeoutId) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2561
                 | 
                                    
                                                     | 
                
                 | 
                                        timeoutId = window.setTimeout(function() { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2562
                 | 
                                    
                                                     | 
                
                 | 
                                        timeoutId = null; // EDIT: added this line  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2563
                 | 
                                    
                                                     | 
                
                 | 
                                                $.ajax({ | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2564
                 | 
                                    
                                                     | 
                
                 | 
                                                url:'".url('ticket/tooltip')."', | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2565
                 | 
                                    
                                                     | 
                
                 | 
                                                dataType:'html',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2566
                 | 
                                    
                                                     | 
                
                 | 
                                                type:'get',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2567
                 | 
                                    
                                                     | 
                
                 | 
                                                data:{'ticketid':".$ticketid."}, | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2568
                 | 
                                    
                                                     | 
                
                 | 
                                                success : function(html){ | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2569
                 | 
                                    
                                                     | 
                
                 | 
                                                    $('#tooltip".$ticketid."').html(html); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2570
                 | 
                                    
                                                     | 
                
                 | 
                                                },  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2571
                 | 
                                    
                                                     | 
                
                 | 
                                            });  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2572
                 | 
                                    
                                                     | 
                
                 | 
                                        }, 2000);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2573
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2574
                 | 
                                    
                                                     | 
                
                 | 
                                },  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2575
                 | 
                                    
                                                     | 
                
                 | 
                                function () { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2576
                 | 
                                    
                                                     | 
                
                 | 
                                    if (timeoutId) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2577
                 | 
                                    
                                                     | 
                
                 | 
                                        window.clearTimeout(timeoutId);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2578
                 | 
                                    
                                                     | 
                
                 | 
                                        timeoutId = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2579
                 | 
                                    
                                                     | 
                
                 | 
                                    } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2580
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2581
                 | 
                                    
                                                     | 
                
                 | 
                                });  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2582
                 | 
                                    
                                                     | 
                
                 | 
                                </script>";  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2583
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2584
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2585
                 | 
                                    
                                                     | 
                
                 | 
                    public function getTooltip(Request $request)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2586
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2587
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketid = $request->input('ticketid'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2588
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = Tickets::find($ticketid);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2589
                 | 
                                    
                                                     | 
                
                 | 
                        $firstThread = $ticket->thread()->select('user_id', 'poster', 'body')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2590
                 | 
                                    
                                                     | 
                
                 | 
                        $lastThread = $ticket->thread()->select('user_id', 'poster', 'body')->orderBy('id', 'desc')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2591
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2592
                 | 
                                    
                                                     | 
                
                 | 
                        return '<b>'.$firstThread->user->user_name.' ('.$firstThread->poster.')</b></br>' | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2593
                 | 
                                    
                                                     | 
                
                 | 
                                .$firstThread->purify().'<br><hr>'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2594
                 | 
                                    
                                                     | 
                
                 | 
                                .'<b>'.$lastThread->user->user_name.'('.$lastThread->poster.')</b>' | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2595
                 | 
                                    
                                                     | 
                
                 | 
                                .$lastThread->purify().'<br><hr>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2596
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2597
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2598
                 | 
                                    
                                                     | 
                
                 | 
                    //Auto-close tickets  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2599
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function autoCloseTickets()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2600
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2601
                 | 
                                    
                                                     | 
                
                 | 
                        $workflow = \App\Model\helpdesk\Workflow\WorkflowClose::whereId(1)->first();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2602
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2603
                 | 
                                    
                                                     | 
                
                 | 
                        if ($workflow->condition == 1) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2604
                 | 
                                    
                                                     | 
                
                 | 
                            $overdues = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2605
                 | 
                                    
                                                     | 
                
                 | 
                            if (count($overdues) == 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2606
                 | 
                                    
                                                     | 
                
                 | 
                                $tickets = null;  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2607
                 | 
                                    
                                                     | 
                
                 | 
                            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2608
                 | 
                                    
                                                     | 
                
                 | 
                                $i = 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2609
                 | 
                                    
                                                     | 
                
                 | 
                                foreach ($overdues as $overdue) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2610
                 | 
                                    
                                                     | 
                
                 | 
                                    //                $sla_plan = Sla_plan::where('id', '=', $overdue->sla)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2611
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2612
                 | 
                                    
                                                     | 
                
                 | 
                                    $ovadate = $overdue->created_at;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2613
                 | 
                                    
                                                     | 
                
                 | 
                                    $new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days.' days')).'<br/><br/>';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2614
                 | 
                                    
                                                     | 
                
                 | 
                                    if (date('Y-m-d H:i:s') > $new_date) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2615
                 | 
                                    
                                                     | 
                
                 | 
                                        $i++;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2616
                 | 
                                    
                                                     | 
                
                 | 
                                        $overdue->status = 3;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2617
                 | 
                                    
                                                     | 
                
                 | 
                                        $overdue->closed = 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2618
                 | 
                                    
                                                     | 
                
                 | 
                                        $overdue->closed_at = date('Y-m-d H:i:s'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2619
                 | 
                                    
                                                     | 
                
                 | 
                                        $overdue->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2620
                 | 
                                    
                                                     | 
                
                 | 
                //        if($workflow->send_email == 1) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2621
                 | 
                                    
                                                     | 
                
                 | 
                //             $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2622
                 | 
                                    
                                                     | 
                
                 | 
                //        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2623
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2624
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2625
                 | 
                                    
                                                     | 
                
                 | 
                                // dd(count($value));  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2626
                 | 
                                    
                                                     | 
                
                 | 
                //            if ($i > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2627
                 | 
                                    
                                                     | 
                
                 | 
                //                $tickets = new collection($value);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2628
                 | 
                                    
                                                     | 
                
                 | 
                //            } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2629
                 | 
                                    
                                                     | 
                
                 | 
                //                $tickets = null;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2630
                 | 
                                    
                                                     | 
                
                 | 
                //            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2631
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2632
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2633
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2634
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2635
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2636
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2637
                 | 
                                    
                                                     | 
                
                 | 
                     * @category function to chech if user verifcaition required for creating tickets or not  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2638
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2639
                 | 
                                    
                                                     | 
                
                 | 
                     * @param null  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2640
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2641
                 | 
                                    
                                                     | 
                
                 | 
                     * @return int 0/1  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2642
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2643
                 | 
                                    
                                                     | 
                
                 | 
                    public function checkUserVerificationStatus()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2644
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2645
                 | 
                                    
                                                     | 
                
                 | 
                        $status = CommonSettings::select('status') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2646
                 | 
                                    
                                                     | 
                
                 | 
                                ->where('option_name', '=', 'send_otp') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2647
                 | 
                                    
                                                     | 
                
                 | 
                                ->first();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2648
                 | 
                                    
                                                     | 
                
                 | 
                        if ($status->status == 0 || $status->status == '0') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2649
                 | 
                                    
                                                     | 
                
                 | 
                            return 1;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2650
                 | 
                                    
                                                     | 
                
                 | 
                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2651
                 | 
                                    
                                                     | 
                
                 | 
                            return 0;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2652
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2653
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2654
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2655
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2656
                 | 
                                    
                                                     | 
                
                 | 
                     * This function is used for auto filling in new ticket.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2657
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2658
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type view  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2659
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2660
                 | 
                                    
                                                     | 
                
                 | 
                    public function autofill()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2661
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2662
                 | 
                                    
                                                     | 
                
                 | 
                        return view('themes.default1.agent.helpdesk.ticket.getautocomplete'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2663
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2664
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2665
                 | 
                                    
                                                     | 
                
                 | 
                    public function pdfThread($threadid)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2666
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2667
                 | 
                                    
                                                     | 
                
                 | 
                        try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2668
                 | 
                                    
                                                     | 
                
                 | 
                            $threads = new Ticket_Thread();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2669
                 | 
                                    
                                                     | 
                
                 | 
                            $thread = $threads->leftJoin('tickets', 'ticket_thread.ticket_id', '=', 'tickets.id') | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2670
                 | 
                                    
                                                     | 
                
                 | 
                                    ->leftJoin('users', 'ticket_thread.user_id', '=', 'users.id') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2671
                 | 
                                    
                                                     | 
                
                 | 
                                    ->where('ticket_thread.id', $threadid) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2672
                 | 
                                    
                                                     | 
                
                 | 
                                    ->first();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2673
                 | 
                                    
                                                     | 
                
                 | 
                            //dd($thread);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2674
                 | 
                                    
                                                     | 
                
                 | 
                            if (!$thread) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2675
                 | 
                                    
                                                     | 
                
                 | 
                                throw new Exception('Sorry we can not find your request'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2676
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2677
                 | 
                                    
                                                     | 
                
                 | 
                            $company = \App\Model\helpdesk\Settings\Company::where('id', '=', '1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2678
                 | 
                                    
                                                     | 
                
                 | 
                            $system = \App\Model\helpdesk\Settings\System::where('id', '=', '1')->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2679
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = Tickets::where('id', $thread->ticket_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2680
                 | 
                                    
                                                     | 
                
                 | 
                            $html = view('themes.default1.agent.helpdesk.ticket.thread-pdf', compact('thread', 'system', 'company', 'ticket'))->render(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2681
                 | 
                                    
                                                     | 
                
                 | 
                            $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2682
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2683
                 | 
                                    
                                                     | 
                
                 | 
                            return PDF::load($html1)->show();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2684
                 | 
                                    
                                                     | 
                
                 | 
                        } catch (Exception $ex) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2685
                 | 
                                    
                                                     | 
                
                 | 
                            return redirect()->back()->with('fails', $ex->getMessage()); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2686
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2687
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2688
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2689
                 | 
                                    
                                                     | 
                
                 | 
                    public static function getSourceByname($name)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2690
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2691
                 | 
                                    
                                                     | 
                
                 | 
                        $sources = new Ticket_source();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2692
                 | 
                                    
                                                     | 
                
                 | 
                        $source = $sources->where('name', $name)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2693
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2694
                 | 
                                    
                                                     | 
                
                 | 
                        return $source;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2695
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2696
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2697
                 | 
                                    
                                                     | 
                
                 | 
                    public static function getSourceById($sourceid)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2698
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2699
                 | 
                                    
                                                     | 
                
                 | 
                        $sources = new Ticket_source();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2700
                 | 
                                    
                                                     | 
                
                 | 
                        $source = $sources->where('id', $sourceid)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2701
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2702
                 | 
                                    
                                                     | 
                
                 | 
                        return $source;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2703
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2704
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2705
                 | 
                                    
                                                     | 
                
                 | 
                    public static function getSourceCssClass($sourceid)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2706
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2707
                 | 
                                    
                                                     | 
                
                 | 
                        $css = 'fa fa-comment';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2708
                 | 
                                    
                                                     | 
                
                 | 
                        $source = self::getSourceById($sourceid);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2709
                 | 
                                    
                                                     | 
                
                 | 
                        if ($source) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2710
                 | 
                                    
                                                     | 
                
                 | 
                            $css = $source->css_class;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2711
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2712
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2713
                 | 
                                    
                                                     | 
                
                 | 
                        return $css;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2714
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2715
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2716
                 | 
                                    
                                                     | 
                
                 | 
                    public function getSystemDefaultHelpTopic()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2717
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2718
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2719
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_setting = $ticket_settings->find(1);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2720
                 | 
                                    
                                                     | 
                
                 | 
                        $help_topicid = $ticket_setting->help_topic;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2721
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2722
                 | 
                                    
                                                     | 
                
                 | 
                        return $help_topicid;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2723
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2724
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2725
                 | 
                                    
                                                     | 
                
                 | 
                    public function getSystemDefaultSla()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2726
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2727
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2728
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_setting = $ticket_settings->find(1);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2729
                 | 
                                    
                                                     | 
                
                 | 
                        $sla = $ticket_setting->sla;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2730
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2731
                 | 
                                    
                                                     | 
                
                 | 
                        return $sla;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2732
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2733
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2734
                 | 
                                    
                                                     | 
                
                 | 
                    public function getSystemDefaultPriority()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2735
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2736
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_settings = new \App\Model\helpdesk\Settings\Ticket();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2737
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_setting = $ticket_settings->find(1);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2738
                 | 
                                    
                                                     | 
                
                 | 
                        $priority = $ticket_setting->priority;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2739
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2740
                 | 
                                    
                                                     | 
                
                 | 
                        return $priority;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2741
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2742
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2743
                 | 
                                    
                                                     | 
                
                 | 
                    public function getSystemDefaultDepartment()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2744
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2745
                 | 
                                    
                                                     | 
                
                 | 
                        $systems = new \App\Model\helpdesk\Settings\System();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2746
                 | 
                                    
                                                     | 
                
                 | 
                        $system = $systems->find(1);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2747
                 | 
                                    
                                                     | 
                
                 | 
                        $department = $system->department;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2748
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2749
                 | 
                                    
                                                     | 
                
                 | 
                        return $department;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2750
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2751
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2752
                 | 
                                    
                                                     | 
                
                 | 
                    public function findTicketFromTicketCreateUser($result = [])  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2753
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2754
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket_number = $this->checkArray('0', $result); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2755
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket_number !== '') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2756
                 | 
                                    
                                                     | 
                
                 | 
                            $tickets = new \App\Model\helpdesk\Ticket\Tickets();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2757
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket = $tickets->where('ticket_number', $ticket_number)->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2758
                 | 
                                    
                                                     | 
                
                 | 
                            if ($ticket) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2759
                 | 
                                    
                                                     | 
                
                 | 
                                return $ticket;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2760
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2761
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2762
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2763
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2764
                 | 
                                    
                                                     | 
                
                 | 
                    public function findUserFromTicketCreateUserId($result = [])  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2765
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2766
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket = $this->findTicketFromTicketCreateUser($result);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2767
                 | 
                                    
                                                     | 
                
                 | 
                        if ($ticket) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2768
                 | 
                                    
                                                     | 
                
                 | 
                            $userid = $ticket->user_id;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2769
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2770
                 | 
                                    
                                                     | 
                
                 | 
                            return $userid;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2771
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2772
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2773
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2774
                 | 
                                    
                                                     | 
                
                 | 
                    public function checkArray($key, $array)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2775
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2776
                 | 
                                    
                                                     | 
                
                 | 
                        $value = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2777
                 | 
                                    
                                                     | 
                
                 | 
                        if (array_key_exists($key, $array)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2778
                 | 
                                    
                                                     | 
                
                 | 
                            $value = $array[$key];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2779
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2780
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2781
                 | 
                                    
                                                     | 
                
                 | 
                        return $value;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2782
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2783
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2784
                 | 
                                    
                                                     | 
                
                 | 
                    public function getAdmin()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2785
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2786
                 | 
                                    
                                                     | 
                
                 | 
                        $users = new \App\User();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2787
                 | 
                                    
                                                     | 
                
                 | 
                        $admin = $users->where('role', 'admin')->first(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2788
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2789
                 | 
                                    
                                                     | 
                
                 | 
                        return $admin;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2790
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2791
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2792
                 | 
                                    
                                                     | 
                
                 | 
                    public function attachmentSeperateOld($attach)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2793
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2794
                 | 
                                    
                                                     | 
                
                 | 
                        $attacment = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2795
                 | 
                                    
                                                     | 
                
                 | 
                        if ($attach != null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2796
                 | 
                                    
                                                     | 
                
                 | 
                            $size = count($attach);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2797
                 | 
                                    
                                                     | 
                
                 | 
                            for ($i = 0; $i < $size; $i++) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2798
                 | 
                                    
                                                     | 
                
                 | 
                                $file_name = $attach[$i]->getClientOriginalName();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2799
                 | 
                                    
                                                     | 
                
                 | 
                                $file_path = $attach[$i]->getRealPath();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2800
                 | 
                                    
                                                     | 
                
                 | 
                                $mime = $attach[$i]->getClientMimeType();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2801
                 | 
                                    
                                                     | 
                
                 | 
                                $attacment[$i]['file_name'] = $file_name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2802
                 | 
                                    
                                                     | 
                
                 | 
                                $attacment[$i]['file_path'] = $file_path;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2803
                 | 
                                    
                                                     | 
                
                 | 
                                $attacment[$i]['mime'] = $mime;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2804
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2805
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2806
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2807
                 | 
                                    
                                                     | 
                
                 | 
                        return $attacment;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2808
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2809
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2810
                 | 
                                    
                                                     | 
                
                 | 
                    public function attachmentSeperate($thread_id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2811
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2812
                 | 
                                    
                                                     | 
                
                 | 
                        if ($thread_id) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2813
                 | 
                                    
                                                     | 
                
                 | 
                            $array = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2814
                 | 
                                    
                                                     | 
                
                 | 
                            $attachment = new Ticket_attachments();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2815
                 | 
                                    
                                                     | 
                
                 | 
                            $attachments = $attachment->where('thread_id', $thread_id)->get(); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2816
                 | 
                                    
                                                     | 
                
                 | 
                            if ($attachments->count() > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2817
                 | 
                                    
                                                     | 
                
                 | 
                                foreach ($attachments as $key => $attach) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2818
                 | 
                                    
                                                     | 
                
                 | 
                                    $array[$key]['file_path'] = $attach->file;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2819
                 | 
                                    
                                                     | 
                
                 | 
                                    $array[$key]['file_name'] = $attach->name;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2820
                 | 
                                    
                                                     | 
                
                 | 
                                    $array[$key]['mime'] = $attach->type;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2821
                 | 
                                    
                                                     | 
                
                 | 
                                    $array[$key]['mode'] = 'data';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2822
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2823
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2824
                 | 
                                    
                                                     | 
                
                 | 
                                return $array;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2825
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2826
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2827
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2828
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2829
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2830
                 | 
                                    
                                                     | 
                
                 | 
                     * @return type  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2831
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2832
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public function followupTicketList()  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2833
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2834
                 | 
                                    
                                                     | 
                
                 | 
                        try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2835
                 | 
                                    
                                                     | 
                
                 | 
                            $table = \Datatable::table()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2836
                 | 
                                    
                                                     | 
                
                 | 
                                    ->addColumn(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2837
                 | 
                                    
                                                     | 
                
                 | 
                                            '', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at')) | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2838
                 | 
                                    
                                                     | 
                
                 | 
                                    ->noScript();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2839
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2840
                 | 
                                    
                                                     | 
                
                 | 
                            return view('themes.default1.agent.helpdesk.followup.followup', compact('table')); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2841
                 | 
                                    
                                                     | 
                
                 | 
                        } catch (Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2842
                 | 
                                    
                                                     | 
                
                 | 
                            return Redirect()->back()->with('fails', $e->getMessage()); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2843
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2844
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2845
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    2846
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                    public static function getSubject($subject)  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2847
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2848
                 | 
                                    
                                                     | 
                
                 | 
                        //$subject = $this->attributes['title'];  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2849
                 | 
                                    
                                                     | 
                
                 | 
                        $array = imap_mime_header_decode($subject);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2850
                 | 
                                    
                                                     | 
                
                 | 
                        $title = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2851
                 | 
                                    
                                                     | 
                
                 | 
                        if (is_array($array) && count($array) > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2852
                 | 
                                    
                                                     | 
                
                 | 
                            foreach ($array as $text) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2853
                 | 
                                    
                                                     | 
                
                 | 
                                $title .= $text->text;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2854
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2855
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2856
                 | 
                                    
                                                     | 
                
                 | 
                            return wordwrap($title, 70, "<br>\n");  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2857
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2858
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2859
                 | 
                                    
                                                     | 
                
                 | 
                        return wordwrap($subject, 70, "<br>\n");  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2860
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2861
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2862
                 | 
                                    
                                                     | 
                
                 | 
                    public function replyContent($content)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2863
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2864
                 | 
                                    
                                                     | 
                
                 | 
                        preg_match_all('/<img[^>]+>/i', $content, $result); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2865
                 | 
                                    
                                                     | 
                
                 | 
                        $url = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2866
                 | 
                                    
                                                     | 
                
                 | 
                        $encode = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2867
                 | 
                                    
                                                     | 
                
                 | 
                        $img = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2868
                 | 
                                    
                                                     | 
                
                 | 
                        foreach ($result as $key=>$img_tag) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2869
                 | 
                                    
                                                     | 
                
                 | 
                            //dd($img_tag);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2870
                 | 
                                    
                                                     | 
                
                 | 
                            preg_match_all('/(src)=("[^"]*")/i', $img_tag[$key], $img[$key]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2871
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2872
                 | 
                                    
                                                     | 
                
                 | 
                        for ($i = 0; $i < count($img); $i++) { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2873
                 | 
                                    
                                                     | 
                
                 | 
                            $url = $img[$i][2][0];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2874
                 | 
                                    
                                                     | 
                
                 | 
                            $encode = $this->divideUrl($img[$i][2][0]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2875
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2876
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2877
                 | 
                                    
                                                     | 
                
                 | 
                        return str_replace($url, $encode, $content);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2878
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2879
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2880
                 | 
                                    
                                                     | 
                
                 | 
                    public function divideUrl($url)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2881
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2882
                 | 
                                    
                                                     | 
                
                 | 
                        $baseurl = url('/'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2883
                 | 
                                    
                                                     | 
                
                 | 
                        $trim = str_replace($baseurl, '', $url);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2884
                 | 
                                    
                                                     | 
                
                 | 
                        $trim = str_replace('"', '', $trim); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2885
                 | 
                                    
                                                     | 
                
                 | 
                        $trim = substr_replace($trim, '', 0, 1);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2886
                 | 
                                    
                                                     | 
                
                 | 
                        $path = public_path($trim);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2887
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2888
                 | 
                                    
                                                     | 
                
                 | 
                        return $this->fileContent($path);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2889
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2890
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2891
                 | 
                                    
                                                     | 
                
                 | 
                    public function fileContent($path)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2892
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2893
                 | 
                                    
                                                     | 
                
                 | 
                        $exist = \File::exists($path);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2894
                 | 
                                    
                                                     | 
                
                 | 
                        $base64 = '';  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2895
                 | 
                                    
                                                     | 
                
                 | 
                        if ($exist) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2896
                 | 
                                    
                                                     | 
                
                 | 
                            $content = \File::get($path);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2897
                 | 
                                    
                                                     | 
                
                 | 
                            $type = \File::extension($path);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2898
                 | 
                                    
                                                     | 
                
                 | 
                            $base64 = 'data:image/'.$type.';base64,'.base64_encode($content);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2899
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2900
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2901
                 | 
                                    
                                                     | 
                
                 | 
                        return $base64;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2902
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2903
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2904
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2905
                 | 
                                    
                                                     | 
                
                 | 
                     *@category function to send notification of ticket merging to the owners  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2906
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2907
                 | 
                                    
                                                     | 
                
                 | 
                     *@param srting array $t_id, $p_id  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2908
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2909
                 | 
                                    
                                                     | 
                
                 | 
                     *@return null  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2910
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2911
                 | 
                                    
                                                     | 
                
                 | 
                    public function sendMergeNotification($p_id, $t_id)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2912
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2913
                 | 
                                    
                                                     | 
                
                 | 
                        try { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2914
                 | 
                                    
                                                     | 
                
                 | 
                            $ticket_details = Tickets::select('ticket_number', 'user_id', 'dept_id')->where('id', '=', $p_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2915
                 | 
                                    
                                                     | 
                
                 | 
                            $user_detail = User::where('id', '=', $ticket_details->user_id)->first(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2916
                 | 
                                    
                                                     | 
                
                 | 
                            if ($user_detail->count() > 0) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2917
                 | 
                                    
                                                     | 
                
                 | 
                                if ($user_detail->email !== null || $user_detail->email !== '') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2918
                 | 
                                    
                                                     | 
                
                 | 
                                    $meged_ticket_details = Tickets::select('ticket_number')->whereIn('id', $t_id)->get(); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2919
                 | 
                                    
                                                     | 
                
                 | 
                                    $child_ticket_numbers = [];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2920
                 | 
                                    
                                                     | 
                
                 | 
                                    foreach ($meged_ticket_details as $value) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2921
                 | 
                                    
                                                     | 
                
                 | 
                                        array_push($child_ticket_numbers, $value->ticket_number);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2922
                 | 
                                    
                                                     | 
                
                 | 
                                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2923
                 | 
                                    
                                                     | 
                
                 | 
                                    // dd(implode(", ",$child_ticket_numbers), $ticket_details->ticket_number); | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2924
                 | 
                                    
                                                     | 
                
                 | 
                                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_details->dept_id), $to = ['user'  => $user_detail->full_name, 'email' => $user_detail->email], $message = ['subject' => '', 'body'    => '', 'scenario' => 'merge-ticket-notification'], $template_variables = ['user' => $user_detail->full_name, 'ticket_number' => $ticket_details->ticket_number, 'ticket_link'   => route('ticket.thread', $p_id), 'merged_ticket_numbers' => implode(', ', $child_ticket_numbers)]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2925
                 | 
                                    
                                                     | 
                
                 | 
                                }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2926
                 | 
                                    
                                                     | 
                
                 | 
                            }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2927
                 | 
                                    
                                                     | 
                
                 | 
                        } catch (\Exception $e) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2928
                 | 
                                    
                                                     | 
                
                 | 
                            //catch the exception  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2929
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    2930
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                                                                
            
                                    
            
            
                | 
                    2931
                 | 
                                    
                                                     | 
                
                 | 
                }  | 
            
            
                                                        
            
                                    
            
            
                | 
                    2932
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                        
Adding a
@returnannotation to a constructor is not recommended, since a constructor does not have a meaningful return value.Please refer to the PHP core documentation on constructors.