ladybirdweb /
faveo-servicedesk-community
| @@ 2096-2127 (lines=32) @@ | ||
| 2093 | * |
|
| 2094 | * @return type Redirect |
|
| 2095 | */ |
|
| 2096 | public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref) |
|
| 2097 | { |
|
| 2098 | foreach ($request->all() as $key => $value) { |
|
| 2099 | $key1 = explode(',', $key); |
|
| 2100 | if (strpos($key1[0], '_') !== false) { |
|
| 2101 | $ratName = str_replace('_', ' ', $key1[0]); |
|
| 2102 | } else { |
|
| 2103 | $ratName = $key1[0]; |
|
| 2104 | } |
|
| 2105 | ||
| 2106 | $ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first(); |
|
| 2107 | $ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first(); |
|
| 2108 | ||
| 2109 | if ($ratingrefs !== null) { |
|
| 2110 | $ratingrefs->rating_id = $ratID->id; |
|
| 2111 | $ratingrefs->ticket_id = $id; |
|
| 2112 | ||
| 2113 | $ratingrefs->thread_id = $key1[1]; |
|
| 2114 | $ratingrefs->rating_value = $value; |
|
| 2115 | $ratingrefs->save(); |
|
| 2116 | } else { |
|
| 2117 | $rating_ref->rating_id = $ratID->id; |
|
| 2118 | $rating_ref->ticket_id = $id; |
|
| 2119 | ||
| 2120 | $rating_ref->thread_id = $key1[1]; |
|
| 2121 | $rating_ref->rating_value = $value; |
|
| 2122 | $rating_ref->save(); |
|
| 2123 | } |
|
| 2124 | } |
|
| 2125 | ||
| 2126 | return redirect()->back()->with('Success', 'Thank you for your rating!'); |
|
| 2127 | } |
|
| 2128 | ||
| 2129 | /** |
|
| 2130 | * System default email. |
|
| @@ 204-231 (lines=28) @@ | ||
| 201 | * |
|
| 202 | * @return type Redirect |
|
| 203 | */ |
|
| 204 | public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref) |
|
| 205 | { |
|
| 206 | foreach ($request->all() as $key => $value) { |
|
| 207 | $key1 = explode(',', $key); |
|
| 208 | if (strpos($key1[0], '_') !== false) { |
|
| 209 | $ratName = str_replace('_', ' ', $key1[0]); |
|
| 210 | } else { |
|
| 211 | $ratName = $key1[0]; |
|
| 212 | } |
|
| 213 | $ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first(); |
|
| 214 | $ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first(); |
|
| 215 | if ($ratingrefs !== null) { |
|
| 216 | $ratingrefs->rating_id = $ratID->id; |
|
| 217 | $ratingrefs->ticket_id = $id; |
|
| 218 | $ratingrefs->thread_id = $key1[1]; |
|
| 219 | $ratingrefs->rating_value = $value; |
|
| 220 | $ratingrefs->save(); |
|
| 221 | } else { |
|
| 222 | $rating_ref->rating_id = $ratID->id; |
|
| 223 | $rating_ref->ticket_id = $id; |
|
| 224 | $rating_ref->thread_id = $key1[1]; |
|
| 225 | $rating_ref->rating_value = $value; |
|
| 226 | $rating_ref->save(); |
|
| 227 | } |
|
| 228 | } |
|
| 229 | ||
| 230 | return redirect()->back()->with('Success', Lang::get('lang.thank_you_for_your_rating')); |
|
| 231 | } |
|
| 232 | ||
| 233 | /** |
|
| 234 | * function to change the status of the ticket. |
|
