aepnat /
simhelpdesk
@@ -3,17 +3,17 @@ discard block |
||
| 3 | 3 | $general->logged_out_protect(); |
| 4 | 4 | $user = $users->userdata($_SESSION['loginid']); |
| 5 | 5 | if ($user['level'] != 'Admin') {
|
| 6 | - exit("You don't have permission to access this page!");
|
|
| 6 | + exit("You don't have permission to access this page!");
|
|
| 7 | 7 | } |
| 8 | 8 | $slaid = $_GET['id']; |
| 9 | 9 | $sla = $slas->sla_data($slaid); |
| 10 | 10 | if (isset($_POST['submit'])) {
|
| 11 | - $namasla = $_POST['namasla']; |
|
| 12 | - $responsetime = $_POST['responsetime']; |
|
| 13 | - $resolutiontime = $_POST['resolutiontime']; |
|
| 14 | - $slawarning = $_POST['slawarning']; |
|
| 15 | - $slas->update_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning); |
|
| 16 | - header('location:slalist.php');
|
|
| 11 | + $namasla = $_POST['namasla']; |
|
| 12 | + $responsetime = $_POST['responsetime']; |
|
| 13 | + $resolutiontime = $_POST['resolutiontime']; |
|
| 14 | + $slawarning = $_POST['slawarning']; |
|
| 15 | + $slas->update_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning); |
|
| 16 | + header('location:slalist.php');
|
|
| 17 | 17 | } |
| 18 | 18 | ?> |
| 19 | 19 | <!DOCTYPE HTML> |
@@ -92,9 +92,9 @@ discard block |
||
| 92 | 92 | </fieldset> |
| 93 | 93 | </form> |
| 94 | 94 | <?php |
| 95 | - if (empty($errors) === false) {
|
|
| 96 | - echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
|
|
| 97 | - } |
|
| 98 | - ?> |
|
| 95 | + if (empty($errors) === false) {
|
|
| 96 | + echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
|
|
| 97 | + } |
|
| 98 | + ?> |
|
| 99 | 99 | </body> |
| 100 | 100 | </html> |
| 101 | 101 | \ No newline at end of file |
@@ -3,7 +3,7 @@ discard block |
||
| 3 | 3 | $general->logged_out_protect(); |
| 4 | 4 | $user = $users->userdata($_SESSION['loginid']); |
| 5 | 5 | if ($user['level'] != 'Admin') {
|
| 6 | - exit("You don't have permission to access this page!");
|
|
| 6 | + exit("You don't have permission to access this page!");
|
|
| 7 | 7 | } |
| 8 | 8 | $sla = $slas->get_sla(); |
| 9 | 9 | ?> |
@@ -57,15 +57,15 @@ discard block |
||
| 57 | 57 | </thead> |
| 58 | 58 | <tbody> |
| 59 | 59 | <?php |
| 60 | - foreach ($sla as $slaval) {
|
|
| 61 | - echo '<tr><td>'.$slaval['slaid'].'</td>'. |
|
| 62 | - '<td><a href=slaedit.php?id='.$slaval['slaid'].'>'.$slaval['namasla'].'</a></td>'. |
|
| 63 | - '<td>'.$slaval['responsetime'].' Hours</td>'. |
|
| 64 | - '<td>'.$slaval['resolutiontime'].' Hours</td>'. |
|
| 65 | - '<td>'.$slaval['slawarning'].' Hours</td>'. |
|
| 66 | - '<td><a href=sladel.php?id='.$slaval['slaid'].' onclick="return delete_confirm();">del</a></td></tr>'; |
|
| 67 | - } |
|
| 68 | - ?> |
|
| 60 | + foreach ($sla as $slaval) {
|
|
| 61 | + echo '<tr><td>'.$slaval['slaid'].'</td>'. |
|
| 62 | + '<td><a href=slaedit.php?id='.$slaval['slaid'].'>'.$slaval['namasla'].'</a></td>'. |
|
| 63 | + '<td>'.$slaval['responsetime'].' Hours</td>'. |
|
| 64 | + '<td>'.$slaval['resolutiontime'].' Hours</td>'. |
|
| 65 | + '<td>'.$slaval['slawarning'].' Hours</td>'. |
|
| 66 | + '<td><a href=sladel.php?id='.$slaval['slaid'].' onclick="return delete_confirm();">del</a></td></tr>'; |
|
| 67 | + } |
|
| 68 | + ?> |
|
| 69 | 69 | </tbody> |
| 70 | 70 | </table> |
| 71 | 71 | </div> |
@@ -2,23 +2,23 @@ discard block |
||
| 2 | 2 | require 'core/init.php'; |
| 3 | 3 | $general->logged_out_protect(); |
| 4 | 4 | if (isset($_POST['submit'])) {
|
| 5 | - if ($users->user_exists($_POST['username']) == true && !empty($_POST['username'])) {
|
|
| 6 | - $errors[] = 'Sorry, username '.$_POST['username'].' is already exists!'; |
|
| 7 | - } |
|
| 8 | - if ($users->email_exists($_POST['email']) == true && !empty($_POST['email'])) {
|
|
| 9 | - $errors[] = 'Sorry, email '.$_POST['email'].' is already exists!'; |
|
| 10 | - } |
|
| 11 | - if (empty($errors) === true) {
|
|
| 12 | - $fullname = $_POST['fullname']; |
|
| 13 | - $username = htmlentities($_POST['username']); |
|
| 14 | - $password = $_POST['password']; |
|
| 15 | - $email = htmlentities($_POST['email']); |
|
| 16 | - $Telp = $_POST['telp']; |
|
| 17 | - $level = $_POST['level']; |
|
| 18 | - $locked = $_POST['locked']; |
|
| 19 | - $users->register($username, $password, $email, $fullname, $Telp, $level, $locked); |
|
| 20 | - header('Location: userlist.php');
|
|
| 21 | - } |
|
| 5 | + if ($users->user_exists($_POST['username']) == true && !empty($_POST['username'])) {
|
|
| 6 | + $errors[] = 'Sorry, username '.$_POST['username'].' is already exists!'; |
|
| 7 | + } |
|
| 8 | + if ($users->email_exists($_POST['email']) == true && !empty($_POST['email'])) {
|
|
| 9 | + $errors[] = 'Sorry, email '.$_POST['email'].' is already exists!'; |
|
| 10 | + } |
|
| 11 | + if (empty($errors) === true) {
|
|
| 12 | + $fullname = $_POST['fullname']; |
|
| 13 | + $username = htmlentities($_POST['username']); |
|
| 14 | + $password = $_POST['password']; |
|
| 15 | + $email = htmlentities($_POST['email']); |
|
| 16 | + $Telp = $_POST['telp']; |
|
| 17 | + $level = $_POST['level']; |
|
| 18 | + $locked = $_POST['locked']; |
|
| 19 | + $users->register($username, $password, $email, $fullname, $Telp, $level, $locked); |
|
| 20 | + header('Location: userlist.php');
|
|
| 21 | + } |
|
| 22 | 22 | } |
| 23 | 23 | ?> |
| 24 | 24 | <!DOCTYPE HTML> |
@@ -102,9 +102,9 @@ discard block |
||
| 102 | 102 | </fieldset> |
| 103 | 103 | </form> |
| 104 | 104 | <?php |
| 105 | - if (empty($errors) === false) {
|
|
| 106 | - echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
|
|
| 107 | - } |
|
| 108 | - ?> |
|
| 105 | + if (empty($errors) === false) {
|
|
| 106 | + echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
|
|
| 107 | + } |
|
| 108 | + ?> |
|
| 109 | 109 | </body> |
| 110 | 110 | </html> |
| 111 | 111 | \ No newline at end of file |
@@ -3,12 +3,12 @@ discard block |
||
| 3 | 3 | $general->logged_out_protect(); |
| 4 | 4 | $user = $users->userdata($_SESSION['loginid']); |
| 5 | 5 | if ($user['level'] == 'Admin' || $user['level'] == 'Manager') { |
| 6 | - $akses = true; |
|
| 6 | + $akses = true; |
|
| 7 | 7 | } else { |
| 8 | - $akses = false; |
|
| 8 | + $akses = false; |
|
| 9 | 9 | } |
| 10 | 10 | if ($akses = false) { |
| 11 | - exit("You don't have permission to access this page!"); |
|
| 11 | + exit("You don't have permission to access this page!"); |
|
| 12 | 12 | } |
| 13 | 13 | $ticket_list = $tickets->get_tickets_by_date($_GET['periode_awal'], $_GET['periode_akhir']); |
| 14 | 14 | $tickets_count = count($ticket_list); |
@@ -180,14 +180,14 @@ discard block |
||
| 180 | 180 | </thead> |
| 181 | 181 | <tbody> |
| 182 | 182 | <?php foreach ($ticket_list as $ticket) : |
| 183 | - $sla = $slas->sla_data($ticket['sla']); |
|
| 184 | - $documenteddate = $ticket['documenteddate']; |
|
| 185 | - $resolutiontime = $sla['resolutiontime']; |
|
| 186 | - $slawarning = $sla['slawarning']; |
|
| 187 | - $slagoaltime = strtotime("+$resolutiontime hours", $documenteddate); |
|
| 188 | - $slawarningtime = strtotime("+$slawarning hours", $documenteddate); |
|
| 189 | - $user = $users->userdata($ticket['assignee']); |
|
| 190 | - ?> |
|
| 183 | + $sla = $slas->sla_data($ticket['sla']); |
|
| 184 | + $documenteddate = $ticket['documenteddate']; |
|
| 185 | + $resolutiontime = $sla['resolutiontime']; |
|
| 186 | + $slawarning = $sla['slawarning']; |
|
| 187 | + $slagoaltime = strtotime("+$resolutiontime hours", $documenteddate); |
|
| 188 | + $slawarningtime = strtotime("+$slawarning hours", $documenteddate); |
|
| 189 | + $user = $users->userdata($ticket['assignee']); |
|
| 190 | + ?> |
|
| 191 | 191 | <tr> |
| 192 | 192 | <td> |
| 193 | 193 | <?php echo $ticket['ticketnumber'];?> |
@@ -3,7 +3,7 @@ discard block |
||
| 3 | 3 | $general->logged_out_protect(); |
| 4 | 4 | $user = $users->userdata($_SESSION['loginid']); |
| 5 | 5 | if ($user['level'] != 'Admin') {
|
| 6 | - exit("You don't have permission to access this page!");
|
|
| 6 | + exit("You don't have permission to access this page!");
|
|
| 7 | 7 | } |
| 8 | 8 | $members = $users->get_users(); |
| 9 | 9 | $member_count = count($members); |
@@ -60,22 +60,22 @@ discard block |
||
| 60 | 60 | </thead> |
| 61 | 61 | <tbody> |
| 62 | 62 | <?php |
| 63 | - foreach ($members as $member) {
|
|
| 64 | - if ($member['confirmed'] == '1') {
|
|
| 65 | - $locked = 'No'; |
|
| 66 | - } else {
|
|
| 67 | - $locked = 'Yes'; |
|
| 68 | - } |
|
| 69 | - echo '<tr><td><a href=useredit.php?id='.$member['id'].'>'.$member['username'].'</a></td>'. |
|
| 70 | - '<td>'.$member['level'].'</td>'. |
|
| 71 | - '<td>'.$member['fullname'].'</td>'. |
|
| 72 | - '<td>'.$member['email'].'</td>'. |
|
| 73 | - '<td>'.$member['Telp'].'</td>'. |
|
| 74 | - '<td>'.date('d-M-Y H:i', $member['time']).'</td>'.
|
|
| 75 | - '<td>'.$locked.'</td>'. |
|
| 76 | - '<td><a href=userdel.php?id='.$member['id'].' onclick="return delete_confirm();">del</a></td></tr>'; |
|
| 77 | - } |
|
| 78 | - ?> |
|
| 63 | + foreach ($members as $member) {
|
|
| 64 | + if ($member['confirmed'] == '1') {
|
|
| 65 | + $locked = 'No'; |
|
| 66 | + } else {
|
|
| 67 | + $locked = 'Yes'; |
|
| 68 | + } |
|
| 69 | + echo '<tr><td><a href=useredit.php?id='.$member['id'].'>'.$member['username'].'</a></td>'. |
|
| 70 | + '<td>'.$member['level'].'</td>'. |
|
| 71 | + '<td>'.$member['fullname'].'</td>'. |
|
| 72 | + '<td>'.$member['email'].'</td>'. |
|
| 73 | + '<td>'.$member['Telp'].'</td>'. |
|
| 74 | + '<td>'.date('d-M-Y H:i', $member['time']).'</td>'.
|
|
| 75 | + '<td>'.$locked.'</td>'. |
|
| 76 | + '<td><a href=userdel.php?id='.$member['id'].' onclick="return delete_confirm();">del</a></td></tr>'; |
|
| 77 | + } |
|
| 78 | + ?> |
|
| 79 | 79 | </tbody> |
| 80 | 80 | </table> |
| 81 | 81 | <p> </p> |
@@ -63,7 +63,7 @@ |
||
| 63 | 63 | foreach ($members as $member) {
|
| 64 | 64 | if ($member['confirmed'] == '1') {
|
| 65 | 65 | $locked = 'No'; |
| 66 | - } else {
|
|
| 66 | + }else {
|
|
| 67 | 67 | $locked = 'Yes'; |
| 68 | 68 | } |
| 69 | 69 | echo '<tr><td><a href=useredit.php?id='.$member['id'].'>'.$member['username'].'</a></td>'. |
@@ -3,7 +3,7 @@ discard block |
||
| 3 | 3 | $general->logged_out_protect(); |
| 4 | 4 | $user = $users->userdata($_SESSION['loginid']); |
| 5 | 5 | if ($user['level'] != 'Admin') {
|
| 6 | - exit("You don't have permission to access this page!");
|
|
| 6 | + exit("You don't have permission to access this page!");
|
|
| 7 | 7 | } |
| 8 | 8 | $logs = $users->get_users_log(); |
| 9 | 9 | ?> |
@@ -54,15 +54,15 @@ discard block |
||
| 54 | 54 | </thead> |
| 55 | 55 | <tbody> |
| 56 | 56 | <?php |
| 57 | - foreach ($logs as $log) {
|
|
| 58 | - $username = $users->get_user_by_id($log['iduser']); |
|
| 59 | - echo '<tr><td>'.date('d-M-Y H:i', $log['time']).'</td>'.
|
|
| 60 | - '<td>'.$username['username'].'</td>'. |
|
| 61 | - '<td>'.$log['ip'].'</td>'. |
|
| 62 | - '<td>'.$log['browser'].'</td>'. |
|
| 63 | - '<td>'.$log['log'].'</td></tr>'; |
|
| 64 | - } |
|
| 65 | - ?> |
|
| 57 | + foreach ($logs as $log) {
|
|
| 58 | + $username = $users->get_user_by_id($log['iduser']); |
|
| 59 | + echo '<tr><td>'.date('d-M-Y H:i', $log['time']).'</td>'.
|
|
| 60 | + '<td>'.$username['username'].'</td>'. |
|
| 61 | + '<td>'.$log['ip'].'</td>'. |
|
| 62 | + '<td>'.$log['browser'].'</td>'. |
|
| 63 | + '<td>'.$log['log'].'</td></tr>'; |
|
| 64 | + } |
|
| 65 | + ?> |
|
| 66 | 66 | </tbody> |
| 67 | 67 | </table> |
| 68 | 68 | </body> |
@@ -3,21 +3,21 @@ discard block |
||
| 3 | 3 | $general->logged_out_protect(); |
| 4 | 4 | $user = $users->userdata($_SESSION['loginid']); |
| 5 | 5 | if ($user['level'] != 'Admin') {
|
| 6 | - exit("You don't have permission to access this page!");
|
|
| 6 | + exit("You don't have permission to access this page!");
|
|
| 7 | 7 | } |
| 8 | 8 | |
| 9 | 9 | if (isset($_POST['submit'])) {
|
| 10 | - $slaid = $_POST['slaid']; |
|
| 11 | - $namasla = $_POST['namasla']; |
|
| 12 | - $responsetime = $_POST['responsetime']; |
|
| 13 | - $resolutiontime = $_POST['resolutiontime']; |
|
| 14 | - $slawarning = $_POST['slawarning']; |
|
| 15 | - if ($slas->sla_exists($slaid) === true) {
|
|
| 16 | - $errors[] = 'SLA ID is already exists!'; |
|
| 17 | - } else {
|
|
| 18 | - $slas->add_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning); |
|
| 19 | - header('location:slalist.php');
|
|
| 20 | - } |
|
| 10 | + $slaid = $_POST['slaid']; |
|
| 11 | + $namasla = $_POST['namasla']; |
|
| 12 | + $responsetime = $_POST['responsetime']; |
|
| 13 | + $resolutiontime = $_POST['resolutiontime']; |
|
| 14 | + $slawarning = $_POST['slawarning']; |
|
| 15 | + if ($slas->sla_exists($slaid) === true) {
|
|
| 16 | + $errors[] = 'SLA ID is already exists!'; |
|
| 17 | + } else {
|
|
| 18 | + $slas->add_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning); |
|
| 19 | + header('location:slalist.php');
|
|
| 20 | + } |
|
| 21 | 21 | } |
| 22 | 22 | ?> |
| 23 | 23 | <!DOCTYPE HTML> |
@@ -100,9 +100,9 @@ discard block |
||
| 100 | 100 | </fieldset> |
| 101 | 101 | </form> |
| 102 | 102 | <?php |
| 103 | - if (empty($errors) === false) {
|
|
| 104 | - echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
|
|
| 105 | - } |
|
| 106 | - ?> |
|
| 103 | + if (empty($errors) === false) {
|
|
| 104 | + echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
|
|
| 105 | + } |
|
| 106 | + ?> |
|
| 107 | 107 | </body> |
| 108 | 108 | </html> |
| 109 | 109 | \ No newline at end of file |
@@ -14,7 +14,7 @@ |
||
| 14 | 14 | $slawarning = $_POST['slawarning']; |
| 15 | 15 | if ($slas->sla_exists($slaid) === true) {
|
| 16 | 16 | $errors[] = 'SLA ID is already exists!'; |
| 17 | - } else {
|
|
| 17 | + }else {
|
|
| 18 | 18 | $slas->add_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning); |
| 19 | 19 | header('location:slalist.php');
|
| 20 | 20 | } |
@@ -3,296 +3,296 @@ discard block |
||
| 3 | 3 | date_default_timezone_set('Asia/Jakarta'); |
| 4 | 4 | class Tickets |
| 5 | 5 | { |
| 6 | - private $db; |
|
| 7 | - |
|
| 8 | - public function __construct($database) |
|
| 9 | - { |
|
| 10 | - $this->db = $database; |
|
| 11 | - } |
|
| 12 | - |
|
| 13 | - public function add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro) |
|
| 14 | - { |
|
| 15 | - $current = time(); |
|
| 16 | - $querystring = 'INSERT INTO `tickets` (`ticketnumber`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`documentedby`,`documenteddate`,`pro`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 17 | - $query = $this->db->prepare($querystring); |
|
| 18 | - $query->bindValue(1, $ticketnumber); |
|
| 19 | - $query->bindValue(2, $sla); |
|
| 20 | - $query->bindValue(3, $reporteddate); |
|
| 21 | - $query->bindValue(4, $reportedby); |
|
| 22 | - $query->bindValue(5, $telp); |
|
| 23 | - $query->bindValue(6, $email); |
|
| 24 | - $query->bindValue(7, $problemsummary); |
|
| 25 | - $query->bindValue(8, $problemdetail); |
|
| 26 | - $query->bindValue(9, $ticketstatus); |
|
| 27 | - $query->bindValue(10, $assignee); |
|
| 28 | - $query->bindValue(11, $documentedby); |
|
| 29 | - $query->bindValue(12, $current); |
|
| 30 | - $query->bindValue(13, $pro); |
|
| 31 | - |
|
| 32 | - try { |
|
| 33 | - $query->execute(); |
|
| 34 | - } catch (PDOException $e) { |
|
| 35 | - die($e->getMessage()); |
|
| 36 | - } |
|
| 37 | - } |
|
| 38 | - |
|
| 39 | - public function update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment) |
|
| 40 | - { |
|
| 41 | - $querystring = 'UPDATE `tickets` SET `sla` = ? , `reporteddate` = ? , `reportedby` = ? , `telp` = ? ,`email` = ? , `problemsummary` = ? , `problemdetail` = ? ,`ticketstatus` = ?, `assignee` = ? , `assigneddate` = ?, `pendingby` = ?,`pendingdate` = ?, `resolution` = ? ,`resolvedby` = ?,`resolveddate` = ?,`closedby` = ?,`closeddate` = ?, `processby` = ?, `processdate` = ?, `comment` = ? WHERE `id` = ?'; |
|
| 42 | - $query = $this->db->prepare($querystring); |
|
| 43 | - $query->bindValue(1, $sla); |
|
| 44 | - $query->bindValue(2, $reporteddate); |
|
| 45 | - $query->bindValue(3, $reportedby); |
|
| 46 | - $query->bindValue(4, $telp); |
|
| 47 | - $query->bindValue(5, $email); |
|
| 48 | - $query->bindValue(6, $problemsummary); |
|
| 49 | - $query->bindValue(7, $problemdetail); |
|
| 50 | - $query->bindValue(8, $ticketstatus); |
|
| 51 | - $query->bindValue(9, $assignee); |
|
| 52 | - $query->bindValue(10, $assigneddate); |
|
| 53 | - $query->bindValue(11, $pendingby); |
|
| 54 | - $query->bindValue(12, $pendingdate); |
|
| 55 | - $query->bindValue(13, $resolution); |
|
| 56 | - $query->bindValue(14, $resolvedby); |
|
| 57 | - $query->bindValue(15, $resolveddate); |
|
| 58 | - $query->bindValue(16, $closedby); |
|
| 59 | - $query->bindValue(17, $closeddate); |
|
| 60 | - $query->bindValue(18, $processby); |
|
| 61 | - $query->bindValue(19, $processdate); |
|
| 62 | - $query->bindValue(20, $comment); |
|
| 63 | - $query->bindValue(21, $id); |
|
| 64 | - |
|
| 65 | - try { |
|
| 66 | - $query->execute(); |
|
| 67 | - } catch (PDOException $e) { |
|
| 68 | - die($e->getMessage()); |
|
| 69 | - } |
|
| 70 | - } |
|
| 71 | - |
|
| 72 | - public function delete($id) |
|
| 73 | - { |
|
| 74 | - $sql = 'DELETE FROM `tickets` WHERE `id` = ?'; |
|
| 75 | - $query = $this->db->prepare($sql); |
|
| 76 | - $query->bindValue(1, $id); |
|
| 77 | - |
|
| 78 | - try { |
|
| 79 | - $query->execute(); |
|
| 80 | - } catch (PDOException $e) { |
|
| 81 | - die($e->getMessage()); |
|
| 82 | - } |
|
| 83 | - } |
|
| 84 | - |
|
| 85 | - public function ticket_data($id) |
|
| 86 | - { |
|
| 87 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `id`= ?'); |
|
| 88 | - $query->bindValue(1, $id); |
|
| 89 | - |
|
| 90 | - try { |
|
| 91 | - $query->execute(); |
|
| 92 | - |
|
| 93 | - return $query->fetch(); |
|
| 94 | - } catch (PDOException $e) { |
|
| 95 | - die($e->getMessage()); |
|
| 96 | - } |
|
| 97 | - } |
|
| 98 | - |
|
| 99 | - public function get_tickets() |
|
| 100 | - { |
|
| 101 | - $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY `ticketnumber` DESC'); |
|
| 102 | - |
|
| 103 | - try { |
|
| 104 | - $query->execute(); |
|
| 105 | - } catch (PDOException $e) { |
|
| 106 | - die($e->getMessage()); |
|
| 107 | - } |
|
| 108 | - |
|
| 109 | - return $query->fetchAll(); |
|
| 110 | - } |
|
| 111 | - |
|
| 112 | - public function get_pro() |
|
| 113 | - { |
|
| 114 | - $query = $this->db->prepare('SELECT pro FROM `tickets`'); |
|
| 115 | - |
|
| 116 | - try { |
|
| 117 | - $query->execute(); |
|
| 118 | - } catch (PDOException $e) { |
|
| 119 | - die($e->getMessage()); |
|
| 120 | - } |
|
| 121 | - |
|
| 122 | - return $query->fetchAll(); |
|
| 123 | - } |
|
| 124 | - |
|
| 125 | - public function get_opened_tickets() |
|
| 126 | - { |
|
| 127 | - $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `ticketstatus` <> 'Closed' ORDER BY `ticketnumber` DESC"); |
|
| 128 | - |
|
| 129 | - try { |
|
| 130 | - $query->execute(); |
|
| 131 | - } catch (PDOException $e) { |
|
| 132 | - die($e->getMessage()); |
|
| 133 | - } |
|
| 134 | - |
|
| 135 | - return $query->fetchAll(); |
|
| 136 | - } |
|
| 137 | - |
|
| 138 | - public function get_tickets_by_requester($userid) |
|
| 139 | - { |
|
| 140 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documentedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 141 | - $query->bindValue(1, $userid); |
|
| 142 | - |
|
| 143 | - try { |
|
| 144 | - $query->execute(); |
|
| 145 | - } catch (PDOException $e) { |
|
| 146 | - die($e->getMessage()); |
|
| 147 | - } |
|
| 148 | - |
|
| 149 | - return $query->fetchAll(); |
|
| 150 | - } |
|
| 151 | - |
|
| 152 | - public function get_tickets_by_assignee($userid) |
|
| 153 | - { |
|
| 154 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `assignee`= ? ORDER BY `ticketnumber` DESC'); |
|
| 155 | - $query->bindValue(1, $userid); |
|
| 156 | - |
|
| 157 | - try { |
|
| 158 | - $query->execute(); |
|
| 159 | - } catch (PDOException $e) { |
|
| 160 | - die($e->getMessage()); |
|
| 161 | - } |
|
| 162 | - |
|
| 163 | - return $query->fetchAll(); |
|
| 164 | - } |
|
| 165 | - |
|
| 166 | - public function get_tickets_by_resolver($username) |
|
| 167 | - { |
|
| 168 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 169 | - $query->bindValue(1, $username); |
|
| 170 | - |
|
| 171 | - try { |
|
| 172 | - $query->execute(); |
|
| 173 | - } catch (PDOException $e) { |
|
| 174 | - die($e->getMessage()); |
|
| 175 | - } |
|
| 176 | - |
|
| 177 | - return $query->fetchAll(); |
|
| 178 | - } |
|
| 179 | - |
|
| 180 | - public function get_tickets_by_resolver_not_closed($username) |
|
| 181 | - { |
|
| 182 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`=? and `ticketstatus` <> ? ORDER BY `ticketnumber` DESC'); |
|
| 183 | - $query->bindValue(1, $username); |
|
| 184 | - $query->bindValue(2, 'Closed'); |
|
| 185 | - |
|
| 186 | - try { |
|
| 187 | - $query->execute(); |
|
| 188 | - } catch (PDOException $e) { |
|
| 189 | - die($e->getMessage()); |
|
| 190 | - } |
|
| 191 | - |
|
| 192 | - return $query->fetchAll(); |
|
| 193 | - } |
|
| 194 | - |
|
| 195 | - public function get_tickets_by_status($ticketstatus) |
|
| 196 | - { |
|
| 197 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `ticketstatus`=? ORDER BY `ticketnumber` DESC'); |
|
| 198 | - $query->bindValue(1, $ticketstatus); |
|
| 199 | - |
|
| 200 | - try { |
|
| 201 | - $query->execute(); |
|
| 202 | - } catch (PDOException $e) { |
|
| 203 | - die($e->getMessage()); |
|
| 204 | - } |
|
| 205 | - |
|
| 206 | - return $query->fetchAll(); |
|
| 207 | - } |
|
| 208 | - |
|
| 209 | - public function get_tickets_by_date($start_date, $end_date) |
|
| 210 | - { |
|
| 211 | - $start_date = strtotime($start_date); |
|
| 212 | - $end_date = strtotime($end_date); |
|
| 213 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? ORDER BY `ticketnumber` DESC'); |
|
| 214 | - $query->bindValue(1, $start_date); |
|
| 215 | - $query->bindValue(2, $end_date); |
|
| 216 | - |
|
| 217 | - try { |
|
| 218 | - $query->execute(); |
|
| 219 | - } catch (PDOException $e) { |
|
| 220 | - die($e->getMessage()); |
|
| 221 | - } |
|
| 222 | - |
|
| 223 | - return $query->fetchAll(); |
|
| 224 | - } |
|
| 225 | - |
|
| 226 | - public function search_closed_ticket($fromperiod, $toperiod) |
|
| 227 | - { |
|
| 228 | - $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? AND `ticketstatus` = 'Closed' ORDER BY `documenteddate` DESC"); |
|
| 229 | - $query->bindValue(1, $fromperiod); |
|
| 230 | - $query->bindValue(2, $toperiod); |
|
| 231 | - |
|
| 232 | - try { |
|
| 233 | - $query->execute(); |
|
| 234 | - } catch (PDOException $e) { |
|
| 235 | - die($e->getMessage()); |
|
| 236 | - } |
|
| 237 | - |
|
| 238 | - return $query->fetchAll(); |
|
| 239 | - } |
|
| 240 | - |
|
| 241 | - public function count_tickets_by_status() |
|
| 242 | - { |
|
| 243 | - $query = $this->db->prepare('SELECT ticketstatus, count(*) as total FROM `tickets` GROUP BY ticketstatus'); |
|
| 244 | - |
|
| 245 | - try { |
|
| 246 | - $query->execute(); |
|
| 247 | - } catch (PDOException $e) { |
|
| 248 | - die($e->getMessage()); |
|
| 249 | - } |
|
| 250 | - |
|
| 251 | - return $query->fetchAll(); |
|
| 252 | - } |
|
| 253 | - |
|
| 254 | - public function count_resolved_tickets_by_month() |
|
| 255 | - { |
|
| 256 | - $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Resolved' OR `ticketstatus`='Closed') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 257 | - $query = $this->db->prepare($sql); |
|
| 258 | - |
|
| 259 | - try { |
|
| 260 | - $query->execute(); |
|
| 261 | - } catch (PDOException $e) { |
|
| 262 | - die($e->getMessage()); |
|
| 263 | - } |
|
| 264 | - |
|
| 265 | - return $query->fetchAll(); |
|
| 266 | - } |
|
| 267 | - |
|
| 268 | - public function count_inprogress_tickets_by_month() |
|
| 269 | - { |
|
| 270 | - $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Assigned' OR `ticketstatus`='Pending') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 271 | - $query = $this->db->prepare($sql); |
|
| 272 | - |
|
| 273 | - try { |
|
| 274 | - $query->execute(); |
|
| 275 | - } catch (PDOException $e) { |
|
| 276 | - die($e->getMessage()); |
|
| 277 | - } |
|
| 278 | - |
|
| 279 | - return $query->fetchAll(); |
|
| 280 | - } |
|
| 281 | - |
|
| 282 | - public function get_last_ticket() |
|
| 283 | - { |
|
| 284 | - $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY id DESC LIMIT 1'); |
|
| 285 | - |
|
| 286 | - try { |
|
| 287 | - $query->execute(); |
|
| 288 | - |
|
| 289 | - return $query->fetch(); |
|
| 290 | - } catch (PDOException $e) { |
|
| 291 | - die($e->getMessage()); |
|
| 292 | - } |
|
| 293 | - } |
|
| 294 | - |
|
| 295 | - /* |
|
| 6 | + private $db; |
|
| 7 | + |
|
| 8 | + public function __construct($database) |
|
| 9 | + { |
|
| 10 | + $this->db = $database; |
|
| 11 | + } |
|
| 12 | + |
|
| 13 | + public function add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro) |
|
| 14 | + { |
|
| 15 | + $current = time(); |
|
| 16 | + $querystring = 'INSERT INTO `tickets` (`ticketnumber`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`documentedby`,`documenteddate`,`pro`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 17 | + $query = $this->db->prepare($querystring); |
|
| 18 | + $query->bindValue(1, $ticketnumber); |
|
| 19 | + $query->bindValue(2, $sla); |
|
| 20 | + $query->bindValue(3, $reporteddate); |
|
| 21 | + $query->bindValue(4, $reportedby); |
|
| 22 | + $query->bindValue(5, $telp); |
|
| 23 | + $query->bindValue(6, $email); |
|
| 24 | + $query->bindValue(7, $problemsummary); |
|
| 25 | + $query->bindValue(8, $problemdetail); |
|
| 26 | + $query->bindValue(9, $ticketstatus); |
|
| 27 | + $query->bindValue(10, $assignee); |
|
| 28 | + $query->bindValue(11, $documentedby); |
|
| 29 | + $query->bindValue(12, $current); |
|
| 30 | + $query->bindValue(13, $pro); |
|
| 31 | + |
|
| 32 | + try { |
|
| 33 | + $query->execute(); |
|
| 34 | + } catch (PDOException $e) { |
|
| 35 | + die($e->getMessage()); |
|
| 36 | + } |
|
| 37 | + } |
|
| 38 | + |
|
| 39 | + public function update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment) |
|
| 40 | + { |
|
| 41 | + $querystring = 'UPDATE `tickets` SET `sla` = ? , `reporteddate` = ? , `reportedby` = ? , `telp` = ? ,`email` = ? , `problemsummary` = ? , `problemdetail` = ? ,`ticketstatus` = ?, `assignee` = ? , `assigneddate` = ?, `pendingby` = ?,`pendingdate` = ?, `resolution` = ? ,`resolvedby` = ?,`resolveddate` = ?,`closedby` = ?,`closeddate` = ?, `processby` = ?, `processdate` = ?, `comment` = ? WHERE `id` = ?'; |
|
| 42 | + $query = $this->db->prepare($querystring); |
|
| 43 | + $query->bindValue(1, $sla); |
|
| 44 | + $query->bindValue(2, $reporteddate); |
|
| 45 | + $query->bindValue(3, $reportedby); |
|
| 46 | + $query->bindValue(4, $telp); |
|
| 47 | + $query->bindValue(5, $email); |
|
| 48 | + $query->bindValue(6, $problemsummary); |
|
| 49 | + $query->bindValue(7, $problemdetail); |
|
| 50 | + $query->bindValue(8, $ticketstatus); |
|
| 51 | + $query->bindValue(9, $assignee); |
|
| 52 | + $query->bindValue(10, $assigneddate); |
|
| 53 | + $query->bindValue(11, $pendingby); |
|
| 54 | + $query->bindValue(12, $pendingdate); |
|
| 55 | + $query->bindValue(13, $resolution); |
|
| 56 | + $query->bindValue(14, $resolvedby); |
|
| 57 | + $query->bindValue(15, $resolveddate); |
|
| 58 | + $query->bindValue(16, $closedby); |
|
| 59 | + $query->bindValue(17, $closeddate); |
|
| 60 | + $query->bindValue(18, $processby); |
|
| 61 | + $query->bindValue(19, $processdate); |
|
| 62 | + $query->bindValue(20, $comment); |
|
| 63 | + $query->bindValue(21, $id); |
|
| 64 | + |
|
| 65 | + try { |
|
| 66 | + $query->execute(); |
|
| 67 | + } catch (PDOException $e) { |
|
| 68 | + die($e->getMessage()); |
|
| 69 | + } |
|
| 70 | + } |
|
| 71 | + |
|
| 72 | + public function delete($id) |
|
| 73 | + { |
|
| 74 | + $sql = 'DELETE FROM `tickets` WHERE `id` = ?'; |
|
| 75 | + $query = $this->db->prepare($sql); |
|
| 76 | + $query->bindValue(1, $id); |
|
| 77 | + |
|
| 78 | + try { |
|
| 79 | + $query->execute(); |
|
| 80 | + } catch (PDOException $e) { |
|
| 81 | + die($e->getMessage()); |
|
| 82 | + } |
|
| 83 | + } |
|
| 84 | + |
|
| 85 | + public function ticket_data($id) |
|
| 86 | + { |
|
| 87 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `id`= ?'); |
|
| 88 | + $query->bindValue(1, $id); |
|
| 89 | + |
|
| 90 | + try { |
|
| 91 | + $query->execute(); |
|
| 92 | + |
|
| 93 | + return $query->fetch(); |
|
| 94 | + } catch (PDOException $e) { |
|
| 95 | + die($e->getMessage()); |
|
| 96 | + } |
|
| 97 | + } |
|
| 98 | + |
|
| 99 | + public function get_tickets() |
|
| 100 | + { |
|
| 101 | + $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY `ticketnumber` DESC'); |
|
| 102 | + |
|
| 103 | + try { |
|
| 104 | + $query->execute(); |
|
| 105 | + } catch (PDOException $e) { |
|
| 106 | + die($e->getMessage()); |
|
| 107 | + } |
|
| 108 | + |
|
| 109 | + return $query->fetchAll(); |
|
| 110 | + } |
|
| 111 | + |
|
| 112 | + public function get_pro() |
|
| 113 | + { |
|
| 114 | + $query = $this->db->prepare('SELECT pro FROM `tickets`'); |
|
| 115 | + |
|
| 116 | + try { |
|
| 117 | + $query->execute(); |
|
| 118 | + } catch (PDOException $e) { |
|
| 119 | + die($e->getMessage()); |
|
| 120 | + } |
|
| 121 | + |
|
| 122 | + return $query->fetchAll(); |
|
| 123 | + } |
|
| 124 | + |
|
| 125 | + public function get_opened_tickets() |
|
| 126 | + { |
|
| 127 | + $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `ticketstatus` <> 'Closed' ORDER BY `ticketnumber` DESC"); |
|
| 128 | + |
|
| 129 | + try { |
|
| 130 | + $query->execute(); |
|
| 131 | + } catch (PDOException $e) { |
|
| 132 | + die($e->getMessage()); |
|
| 133 | + } |
|
| 134 | + |
|
| 135 | + return $query->fetchAll(); |
|
| 136 | + } |
|
| 137 | + |
|
| 138 | + public function get_tickets_by_requester($userid) |
|
| 139 | + { |
|
| 140 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documentedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 141 | + $query->bindValue(1, $userid); |
|
| 142 | + |
|
| 143 | + try { |
|
| 144 | + $query->execute(); |
|
| 145 | + } catch (PDOException $e) { |
|
| 146 | + die($e->getMessage()); |
|
| 147 | + } |
|
| 148 | + |
|
| 149 | + return $query->fetchAll(); |
|
| 150 | + } |
|
| 151 | + |
|
| 152 | + public function get_tickets_by_assignee($userid) |
|
| 153 | + { |
|
| 154 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `assignee`= ? ORDER BY `ticketnumber` DESC'); |
|
| 155 | + $query->bindValue(1, $userid); |
|
| 156 | + |
|
| 157 | + try { |
|
| 158 | + $query->execute(); |
|
| 159 | + } catch (PDOException $e) { |
|
| 160 | + die($e->getMessage()); |
|
| 161 | + } |
|
| 162 | + |
|
| 163 | + return $query->fetchAll(); |
|
| 164 | + } |
|
| 165 | + |
|
| 166 | + public function get_tickets_by_resolver($username) |
|
| 167 | + { |
|
| 168 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 169 | + $query->bindValue(1, $username); |
|
| 170 | + |
|
| 171 | + try { |
|
| 172 | + $query->execute(); |
|
| 173 | + } catch (PDOException $e) { |
|
| 174 | + die($e->getMessage()); |
|
| 175 | + } |
|
| 176 | + |
|
| 177 | + return $query->fetchAll(); |
|
| 178 | + } |
|
| 179 | + |
|
| 180 | + public function get_tickets_by_resolver_not_closed($username) |
|
| 181 | + { |
|
| 182 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`=? and `ticketstatus` <> ? ORDER BY `ticketnumber` DESC'); |
|
| 183 | + $query->bindValue(1, $username); |
|
| 184 | + $query->bindValue(2, 'Closed'); |
|
| 185 | + |
|
| 186 | + try { |
|
| 187 | + $query->execute(); |
|
| 188 | + } catch (PDOException $e) { |
|
| 189 | + die($e->getMessage()); |
|
| 190 | + } |
|
| 191 | + |
|
| 192 | + return $query->fetchAll(); |
|
| 193 | + } |
|
| 194 | + |
|
| 195 | + public function get_tickets_by_status($ticketstatus) |
|
| 196 | + { |
|
| 197 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `ticketstatus`=? ORDER BY `ticketnumber` DESC'); |
|
| 198 | + $query->bindValue(1, $ticketstatus); |
|
| 199 | + |
|
| 200 | + try { |
|
| 201 | + $query->execute(); |
|
| 202 | + } catch (PDOException $e) { |
|
| 203 | + die($e->getMessage()); |
|
| 204 | + } |
|
| 205 | + |
|
| 206 | + return $query->fetchAll(); |
|
| 207 | + } |
|
| 208 | + |
|
| 209 | + public function get_tickets_by_date($start_date, $end_date) |
|
| 210 | + { |
|
| 211 | + $start_date = strtotime($start_date); |
|
| 212 | + $end_date = strtotime($end_date); |
|
| 213 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? ORDER BY `ticketnumber` DESC'); |
|
| 214 | + $query->bindValue(1, $start_date); |
|
| 215 | + $query->bindValue(2, $end_date); |
|
| 216 | + |
|
| 217 | + try { |
|
| 218 | + $query->execute(); |
|
| 219 | + } catch (PDOException $e) { |
|
| 220 | + die($e->getMessage()); |
|
| 221 | + } |
|
| 222 | + |
|
| 223 | + return $query->fetchAll(); |
|
| 224 | + } |
|
| 225 | + |
|
| 226 | + public function search_closed_ticket($fromperiod, $toperiod) |
|
| 227 | + { |
|
| 228 | + $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? AND `ticketstatus` = 'Closed' ORDER BY `documenteddate` DESC"); |
|
| 229 | + $query->bindValue(1, $fromperiod); |
|
| 230 | + $query->bindValue(2, $toperiod); |
|
| 231 | + |
|
| 232 | + try { |
|
| 233 | + $query->execute(); |
|
| 234 | + } catch (PDOException $e) { |
|
| 235 | + die($e->getMessage()); |
|
| 236 | + } |
|
| 237 | + |
|
| 238 | + return $query->fetchAll(); |
|
| 239 | + } |
|
| 240 | + |
|
| 241 | + public function count_tickets_by_status() |
|
| 242 | + { |
|
| 243 | + $query = $this->db->prepare('SELECT ticketstatus, count(*) as total FROM `tickets` GROUP BY ticketstatus'); |
|
| 244 | + |
|
| 245 | + try { |
|
| 246 | + $query->execute(); |
|
| 247 | + } catch (PDOException $e) { |
|
| 248 | + die($e->getMessage()); |
|
| 249 | + } |
|
| 250 | + |
|
| 251 | + return $query->fetchAll(); |
|
| 252 | + } |
|
| 253 | + |
|
| 254 | + public function count_resolved_tickets_by_month() |
|
| 255 | + { |
|
| 256 | + $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Resolved' OR `ticketstatus`='Closed') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 257 | + $query = $this->db->prepare($sql); |
|
| 258 | + |
|
| 259 | + try { |
|
| 260 | + $query->execute(); |
|
| 261 | + } catch (PDOException $e) { |
|
| 262 | + die($e->getMessage()); |
|
| 263 | + } |
|
| 264 | + |
|
| 265 | + return $query->fetchAll(); |
|
| 266 | + } |
|
| 267 | + |
|
| 268 | + public function count_inprogress_tickets_by_month() |
|
| 269 | + { |
|
| 270 | + $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Assigned' OR `ticketstatus`='Pending') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 271 | + $query = $this->db->prepare($sql); |
|
| 272 | + |
|
| 273 | + try { |
|
| 274 | + $query->execute(); |
|
| 275 | + } catch (PDOException $e) { |
|
| 276 | + die($e->getMessage()); |
|
| 277 | + } |
|
| 278 | + |
|
| 279 | + return $query->fetchAll(); |
|
| 280 | + } |
|
| 281 | + |
|
| 282 | + public function get_last_ticket() |
|
| 283 | + { |
|
| 284 | + $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY id DESC LIMIT 1'); |
|
| 285 | + |
|
| 286 | + try { |
|
| 287 | + $query->execute(); |
|
| 288 | + |
|
| 289 | + return $query->fetch(); |
|
| 290 | + } catch (PDOException $e) { |
|
| 291 | + die($e->getMessage()); |
|
| 292 | + } |
|
| 293 | + } |
|
| 294 | + |
|
| 295 | + /* |
|
| 296 | 296 | public function notify_assignee($id,$ticketnumber,$email_assignee) |
| 297 | 297 | { if (substr(php_uname(), 0, 7) == "Windows"){ |
| 298 | 298 | $cmd = "D:\mowes_portable\www\helpdesk\batch\sendemail.bat"; |
@@ -306,54 +306,54 @@ discard block |
||
| 306 | 306 | } |
| 307 | 307 | }*/ |
| 308 | 308 | |
| 309 | - public function log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment) |
|
| 310 | - { |
|
| 311 | - $changedate = time(); |
|
| 312 | - $querystring = 'INSERT INTO `log_tickets` (`id`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`assigneddate`,`pendingby`,`pendingdate`,`resolution`,`resolvedby`,`resolveddate`,`closedby`,`closeddate`,`changes`,`changeby`,`changedate`,`processby`,`processdate`,`comment`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 313 | - $query = $this->db->prepare($querystring); |
|
| 314 | - $query->bindValue(1, $id); |
|
| 315 | - $query->bindValue(2, $sla); |
|
| 316 | - $query->bindValue(3, $reporteddate); |
|
| 317 | - $query->bindValue(4, $reportedby); |
|
| 318 | - $query->bindValue(5, $telp); |
|
| 319 | - $query->bindValue(6, $email); |
|
| 320 | - $query->bindValue(7, $problemsummary); |
|
| 321 | - $query->bindValue(8, $problemdetail); |
|
| 322 | - $query->bindValue(9, $ticketstatus); |
|
| 323 | - $query->bindValue(10, $assignee); |
|
| 324 | - $query->bindValue(11, $assigneddate); |
|
| 325 | - $query->bindValue(12, $pendingby); |
|
| 326 | - $query->bindValue(13, $pendingdate); |
|
| 327 | - $query->bindValue(14, $resolution); |
|
| 328 | - $query->bindValue(15, $resolvedby); |
|
| 329 | - $query->bindValue(16, $resolveddate); |
|
| 330 | - $query->bindValue(17, $closedby); |
|
| 331 | - $query->bindValue(18, $closeddate); |
|
| 332 | - $query->bindValue(19, $changes); |
|
| 333 | - $query->bindValue(20, $changeby); |
|
| 334 | - $query->bindValue(21, $changedate); |
|
| 335 | - $query->bindValue(22, $processby); |
|
| 336 | - $query->bindValue(23, $processdate); |
|
| 337 | - $query->bindValue(24, $comment); |
|
| 338 | - |
|
| 339 | - try { |
|
| 340 | - $query->execute(); |
|
| 341 | - } catch (PDOException $e) { |
|
| 342 | - die($e->getMessage()); |
|
| 343 | - } |
|
| 344 | - } |
|
| 345 | - |
|
| 346 | - public function get_audit_trail($id) |
|
| 347 | - { |
|
| 348 | - $query = $this->db->prepare('SELECT * FROM `log_tickets` WHERE `id`= ? ORDER BY `changedate` DESC'); |
|
| 349 | - $query->bindValue(1, $id); |
|
| 350 | - |
|
| 351 | - try { |
|
| 352 | - $query->execute(); |
|
| 353 | - } catch (PDOException $e) { |
|
| 354 | - die($e->getMessage()); |
|
| 355 | - } |
|
| 356 | - |
|
| 357 | - return $query->fetchAll(); |
|
| 358 | - } |
|
| 309 | + public function log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment) |
|
| 310 | + { |
|
| 311 | + $changedate = time(); |
|
| 312 | + $querystring = 'INSERT INTO `log_tickets` (`id`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`assigneddate`,`pendingby`,`pendingdate`,`resolution`,`resolvedby`,`resolveddate`,`closedby`,`closeddate`,`changes`,`changeby`,`changedate`,`processby`,`processdate`,`comment`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 313 | + $query = $this->db->prepare($querystring); |
|
| 314 | + $query->bindValue(1, $id); |
|
| 315 | + $query->bindValue(2, $sla); |
|
| 316 | + $query->bindValue(3, $reporteddate); |
|
| 317 | + $query->bindValue(4, $reportedby); |
|
| 318 | + $query->bindValue(5, $telp); |
|
| 319 | + $query->bindValue(6, $email); |
|
| 320 | + $query->bindValue(7, $problemsummary); |
|
| 321 | + $query->bindValue(8, $problemdetail); |
|
| 322 | + $query->bindValue(9, $ticketstatus); |
|
| 323 | + $query->bindValue(10, $assignee); |
|
| 324 | + $query->bindValue(11, $assigneddate); |
|
| 325 | + $query->bindValue(12, $pendingby); |
|
| 326 | + $query->bindValue(13, $pendingdate); |
|
| 327 | + $query->bindValue(14, $resolution); |
|
| 328 | + $query->bindValue(15, $resolvedby); |
|
| 329 | + $query->bindValue(16, $resolveddate); |
|
| 330 | + $query->bindValue(17, $closedby); |
|
| 331 | + $query->bindValue(18, $closeddate); |
|
| 332 | + $query->bindValue(19, $changes); |
|
| 333 | + $query->bindValue(20, $changeby); |
|
| 334 | + $query->bindValue(21, $changedate); |
|
| 335 | + $query->bindValue(22, $processby); |
|
| 336 | + $query->bindValue(23, $processdate); |
|
| 337 | + $query->bindValue(24, $comment); |
|
| 338 | + |
|
| 339 | + try { |
|
| 340 | + $query->execute(); |
|
| 341 | + } catch (PDOException $e) { |
|
| 342 | + die($e->getMessage()); |
|
| 343 | + } |
|
| 344 | + } |
|
| 345 | + |
|
| 346 | + public function get_audit_trail($id) |
|
| 347 | + { |
|
| 348 | + $query = $this->db->prepare('SELECT * FROM `log_tickets` WHERE `id`= ? ORDER BY `changedate` DESC'); |
|
| 349 | + $query->bindValue(1, $id); |
|
| 350 | + |
|
| 351 | + try { |
|
| 352 | + $query->execute(); |
|
| 353 | + } catch (PDOException $e) { |
|
| 354 | + die($e->getMessage()); |
|
| 355 | + } |
|
| 356 | + |
|
| 357 | + return $query->fetchAll(); |
|
| 358 | + } |
|
| 359 | 359 | } |
@@ -31,7 +31,7 @@ discard block |
||
| 31 | 31 | |
| 32 | 32 | try { |
| 33 | 33 | $query->execute(); |
| 34 | - } catch (PDOException $e) { |
|
| 34 | + }catch (PDOException $e) { |
|
| 35 | 35 | die($e->getMessage()); |
| 36 | 36 | } |
| 37 | 37 | } |
@@ -64,7 +64,7 @@ discard block |
||
| 64 | 64 | |
| 65 | 65 | try { |
| 66 | 66 | $query->execute(); |
| 67 | - } catch (PDOException $e) { |
|
| 67 | + }catch (PDOException $e) { |
|
| 68 | 68 | die($e->getMessage()); |
| 69 | 69 | } |
| 70 | 70 | } |
@@ -77,7 +77,7 @@ discard block |
||
| 77 | 77 | |
| 78 | 78 | try { |
| 79 | 79 | $query->execute(); |
| 80 | - } catch (PDOException $e) { |
|
| 80 | + }catch (PDOException $e) { |
|
| 81 | 81 | die($e->getMessage()); |
| 82 | 82 | } |
| 83 | 83 | } |
@@ -91,7 +91,7 @@ discard block |
||
| 91 | 91 | $query->execute(); |
| 92 | 92 | |
| 93 | 93 | return $query->fetch(); |
| 94 | - } catch (PDOException $e) { |
|
| 94 | + }catch (PDOException $e) { |
|
| 95 | 95 | die($e->getMessage()); |
| 96 | 96 | } |
| 97 | 97 | } |
@@ -102,7 +102,7 @@ discard block |
||
| 102 | 102 | |
| 103 | 103 | try { |
| 104 | 104 | $query->execute(); |
| 105 | - } catch (PDOException $e) { |
|
| 105 | + }catch (PDOException $e) { |
|
| 106 | 106 | die($e->getMessage()); |
| 107 | 107 | } |
| 108 | 108 | |
@@ -115,7 +115,7 @@ discard block |
||
| 115 | 115 | |
| 116 | 116 | try { |
| 117 | 117 | $query->execute(); |
| 118 | - } catch (PDOException $e) { |
|
| 118 | + }catch (PDOException $e) { |
|
| 119 | 119 | die($e->getMessage()); |
| 120 | 120 | } |
| 121 | 121 | |
@@ -128,7 +128,7 @@ discard block |
||
| 128 | 128 | |
| 129 | 129 | try { |
| 130 | 130 | $query->execute(); |
| 131 | - } catch (PDOException $e) { |
|
| 131 | + }catch (PDOException $e) { |
|
| 132 | 132 | die($e->getMessage()); |
| 133 | 133 | } |
| 134 | 134 | |
@@ -142,7 +142,7 @@ discard block |
||
| 142 | 142 | |
| 143 | 143 | try { |
| 144 | 144 | $query->execute(); |
| 145 | - } catch (PDOException $e) { |
|
| 145 | + }catch (PDOException $e) { |
|
| 146 | 146 | die($e->getMessage()); |
| 147 | 147 | } |
| 148 | 148 | |
@@ -156,7 +156,7 @@ discard block |
||
| 156 | 156 | |
| 157 | 157 | try { |
| 158 | 158 | $query->execute(); |
| 159 | - } catch (PDOException $e) { |
|
| 159 | + }catch (PDOException $e) { |
|
| 160 | 160 | die($e->getMessage()); |
| 161 | 161 | } |
| 162 | 162 | |
@@ -170,7 +170,7 @@ discard block |
||
| 170 | 170 | |
| 171 | 171 | try { |
| 172 | 172 | $query->execute(); |
| 173 | - } catch (PDOException $e) { |
|
| 173 | + }catch (PDOException $e) { |
|
| 174 | 174 | die($e->getMessage()); |
| 175 | 175 | } |
| 176 | 176 | |
@@ -185,7 +185,7 @@ discard block |
||
| 185 | 185 | |
| 186 | 186 | try { |
| 187 | 187 | $query->execute(); |
| 188 | - } catch (PDOException $e) { |
|
| 188 | + }catch (PDOException $e) { |
|
| 189 | 189 | die($e->getMessage()); |
| 190 | 190 | } |
| 191 | 191 | |
@@ -199,7 +199,7 @@ discard block |
||
| 199 | 199 | |
| 200 | 200 | try { |
| 201 | 201 | $query->execute(); |
| 202 | - } catch (PDOException $e) { |
|
| 202 | + }catch (PDOException $e) { |
|
| 203 | 203 | die($e->getMessage()); |
| 204 | 204 | } |
| 205 | 205 | |
@@ -216,7 +216,7 @@ discard block |
||
| 216 | 216 | |
| 217 | 217 | try { |
| 218 | 218 | $query->execute(); |
| 219 | - } catch (PDOException $e) { |
|
| 219 | + }catch (PDOException $e) { |
|
| 220 | 220 | die($e->getMessage()); |
| 221 | 221 | } |
| 222 | 222 | |
@@ -231,7 +231,7 @@ discard block |
||
| 231 | 231 | |
| 232 | 232 | try { |
| 233 | 233 | $query->execute(); |
| 234 | - } catch (PDOException $e) { |
|
| 234 | + }catch (PDOException $e) { |
|
| 235 | 235 | die($e->getMessage()); |
| 236 | 236 | } |
| 237 | 237 | |
@@ -244,7 +244,7 @@ discard block |
||
| 244 | 244 | |
| 245 | 245 | try { |
| 246 | 246 | $query->execute(); |
| 247 | - } catch (PDOException $e) { |
|
| 247 | + }catch (PDOException $e) { |
|
| 248 | 248 | die($e->getMessage()); |
| 249 | 249 | } |
| 250 | 250 | |
@@ -258,7 +258,7 @@ discard block |
||
| 258 | 258 | |
| 259 | 259 | try { |
| 260 | 260 | $query->execute(); |
| 261 | - } catch (PDOException $e) { |
|
| 261 | + }catch (PDOException $e) { |
|
| 262 | 262 | die($e->getMessage()); |
| 263 | 263 | } |
| 264 | 264 | |
@@ -272,7 +272,7 @@ discard block |
||
| 272 | 272 | |
| 273 | 273 | try { |
| 274 | 274 | $query->execute(); |
| 275 | - } catch (PDOException $e) { |
|
| 275 | + }catch (PDOException $e) { |
|
| 276 | 276 | die($e->getMessage()); |
| 277 | 277 | } |
| 278 | 278 | |
@@ -287,7 +287,7 @@ discard block |
||
| 287 | 287 | $query->execute(); |
| 288 | 288 | |
| 289 | 289 | return $query->fetch(); |
| 290 | - } catch (PDOException $e) { |
|
| 290 | + }catch (PDOException $e) { |
|
| 291 | 291 | die($e->getMessage()); |
| 292 | 292 | } |
| 293 | 293 | } |
@@ -338,7 +338,7 @@ discard block |
||
| 338 | 338 | |
| 339 | 339 | try { |
| 340 | 340 | $query->execute(); |
| 341 | - } catch (PDOException $e) { |
|
| 341 | + }catch (PDOException $e) { |
|
| 342 | 342 | die($e->getMessage()); |
| 343 | 343 | } |
| 344 | 344 | } |
@@ -350,7 +350,7 @@ discard block |
||
| 350 | 350 | |
| 351 | 351 | try { |
| 352 | 352 | $query->execute(); |
| 353 | - } catch (PDOException $e) { |
|
| 353 | + }catch (PDOException $e) { |
|
| 354 | 354 | die($e->getMessage()); |
| 355 | 355 | } |
| 356 | 356 | |
