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                <?php  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                namespace RexlManu\LaravelTickets\Controllers;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Illuminate\Http\JsonResponse;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Illuminate\Http\RedirectResponse;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Illuminate\Http\Request;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Illuminate\Validation\Rule;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Illuminate\View\View;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use RexlManu\LaravelTickets\Models\Ticket;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use RexlManu\LaravelTickets\Models\TicketMessage;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use RexlManu\LaravelTickets\Models\TicketReference;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use RexlManu\LaravelTickets\Models\TicketUpload;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use RexlManu\LaravelTickets\Rule\TicketReferenceRule;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                use Symfony\Component\HttpFoundation\BinaryFileResponse;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 * Class TicketController  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 * The main logic of the ticket system. All actions are performed here.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 * If the accept header is json, the response will be a json response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 * @package RexlManu\LaravelTickets\Controllers  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                 */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                trait TicketControllable  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @link TicketControllable constructor  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    public function __construct()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        if (! config('laravel-tickets.permission')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            return;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $this->middleware(config('laravel-tickets.permissions.list-ticket'))->only('index'); | 
            
                            
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                        $this->middleware(config('laravel-tickets.permissions.create-ticket'))->only('store', 'create'); | 
            
                            
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                        $this->middleware(config('laravel-tickets.permissions.close-ticket'))->only('close'); | 
            
                            
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                        $this->middleware(config('laravel-tickets.permissions.show-ticket'))->only('show'); | 
            
                            
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                        $this->middleware(config('laravel-tickets.permissions.message-ticket'))->only('message'); | 
            
                            
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                        $this->middleware(config('laravel-tickets.permissions.download-ticket'))->only('download'); | 
            
                            
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Show every @return View|JsonResponse  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @link Ticket that the user has created  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * If the accept header is json, the response will be a json response  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    public function index()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        if (\request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            $tickets = Ticket::query();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        } else { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            $tickets = request()->user()->tickets();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $tickets = $tickets->with('user')->orderBy('id', 'desc')->paginate(10); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        return request()->wantsJson() ?  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            response()->json(compact('tickets')) : | 
            
                            
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                            view('laravel-tickets::tickets.index', | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                compact('tickets') | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Show the create form  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @return View  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    public function create()  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        return view('laravel-tickets::tickets.create'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * Creates a @param Request $request the request  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @return View|JsonResponse|RedirectResponse  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     * @link Ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    public function store(Request $request)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $rules = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            'subject' => [ 'required', 'string', 'max:191' ],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            'priority' => [ 'required', Rule::in(config('laravel-tickets.priorities')) ], | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            'message' => [ 'required', 'string' ],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            'files' => [ 'max:' . config('laravel-tickets.file.max-files') ], | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            'files.*' => [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                'sometimes',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                'file',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                'max:' . config('laravel-tickets.file.size-limit'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                'mimes:' . config('laravel-tickets.file.mimetype'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            ],  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        if (config('laravel-tickets.category')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            $rules[ 'category_id' ] = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                'required',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                Rule::exists(config('laravel-tickets.database.ticket-categories-table'), 'id'), | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        if (config('laravel-tickets.references')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            $rules[ 'reference' ] = [  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                config('laravel-tickets.references-nullable') ? 'nullable' : 'required', | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                new TicketReferenceRule(),  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            ];  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $data = $request->validate($rules);  | 
            
                            
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                        if ($request->user()->tickets()->where('state', '!=', 'CLOSED')->count() >= config('laravel-tickets.maximal-open-tickets')) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            $message = trans('You have reached the limit of open tickets'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                            return \request()->wantsJson() ?  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                response()->json(compact('message')) : | 
            
                            
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                                back()->with(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                    'message',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                    $message  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                        $ticket = $request->user()->tickets()->create(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
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                                                     | 
                
                 | 
                            $data  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    127
                 | 
                                    
                                                     | 
                
                 | 
                        );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    128
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    129
                 | 
                                    
                                                     | 
                
                 | 
                        if (array_key_exists('reference', $data)) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    130
                 | 
                                    
                                                     | 
                
                 | 
                            $reference = explode(',', $data[ 'reference' ]); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    131
                 | 
                                    
                                                     | 
                
                 | 
                            $ticketReference = new TicketReference();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    132
                 | 
                                    
                                                     | 
                
                 | 
                            $ticketReference->ticket()->associate($ticket);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    133
                 | 
                                    
                                                     | 
                
                 | 
                            $ticketReference->referenceable()->associate(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    134
                 | 
                                    
                                                     | 
                
                 | 
                                resolve($reference[ 0 ])->find($reference[ 1 ])  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    135
                 | 
                                    
                                                     | 
                
                 | 
                            );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    136
                 | 
                                    
                                                     | 
                
                 | 
                            $ticketReference->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    137
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    138
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    139
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage = new TicketMessage($data);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    140
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage->user()->associate($request->user());  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    141
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage->ticket()->associate($ticket);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    142
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage->save();  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    143
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    144
                 | 
                                    
                                                     | 
                
                 | 
                        $this->handleFiles($data[ 'files' ] ?? [], $ticketMessage);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    145
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    146
                 | 
                                    
                                                     | 
                
                 | 
                        $message = trans('The ticket was successfully created'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    147
                 | 
                                    
                                                     | 
                
                 | 
                        return $request->wantsJson() ?  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    148
                 | 
                                    
                                                     | 
                
                 | 
                            response()->json(compact('message', 'ticket', 'ticketMessage')) : | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    149
                 | 
                                    
                                                     | 
                
                 | 
                            redirect(route(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    150
                 | 
                                    
                                                     | 
                
                 | 
                                'laravel-tickets.tickets.show',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    151
                 | 
                                    
                                                     | 
                
                 | 
                                compact('ticket') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    152
                 | 
                                    
                                                     | 
                
                 | 
                            ))->with(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    153
                 | 
                                    
                                                     | 
                
                 | 
                                'message',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    154
                 | 
                                    
                                                     | 
                
                 | 
                                $message  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    155
                 | 
                                    
                                                     | 
                
                 | 
                            );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    156
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    157
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    158
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    159
                 | 
                                    
                                                     | 
                
                 | 
                     * Show detailed informations about the @param Ticket $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    160
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    161
                 | 
                                    
                                                     | 
                
                 | 
                     * @return View|JsonResponse|RedirectResponse|void  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    162
                 | 
                                    
                                                     | 
                
                 | 
                     * @link Ticket and the informations  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    163
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    164
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    165
                 | 
                                    
                                                     | 
                
                 | 
                    public function show(Ticket $ticket)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    166
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    167
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (! $ticket->user()->get()->contains(\request()->user()) &&  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    168
                 | 
                                    
                                                     | 
                
                 | 
                            ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    169
                 | 
                                    
                                                     | 
                
                 | 
                            return abort(403);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    170
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    171
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    172
                 | 
                                    
                                                     | 
                
                 | 
                        $messages = $ticket->messages()->with([ 'user', 'uploads' ])->orderBy('created_at', 'desc'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    173
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    174
                 | 
                                    
                                                     | 
                
                 | 
                        return \request()->wantsJson() ?  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    175
                 | 
                                    
                                                     | 
                
                 | 
                            response()->json(compact(  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    176
                 | 
                                    
                                                     | 
                
                 | 
                                'ticket',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    177
                 | 
                                    
                                                     | 
                
                 | 
                                'messages'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    178
                 | 
                                    
                                                     | 
                
                 | 
                            )) :  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    179
                 | 
                                    
                                                     | 
                
                 | 
                            view('laravel-tickets::tickets.show', | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    180
                 | 
                                    
                                                     | 
                
                 | 
                                compact(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    181
                 | 
                                    
                                                     | 
                
                 | 
                                    'ticket',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    182
                 | 
                                    
                                                     | 
                
                 | 
                                    'messages'  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    183
                 | 
                                    
                                                     | 
                
                 | 
                                )  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    184
                 | 
                                    
                                                     | 
                
                 | 
                            );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    185
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    186
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    187
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    188
                 | 
                                    
                                                     | 
                
                 | 
                     * Send a message to the @param Request $request  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    189
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    190
                 | 
                                    
                                                     | 
                
                 | 
                     * @param Ticket $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    191
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    192
                 | 
                                    
                                                     | 
                
                 | 
                     * @return JsonResponse|RedirectResponse|void  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    193
                 | 
                                    
                                                     | 
                
                 | 
                     * @link Ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    194
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                                                                
            
                                    
            
            
                | 
                    195
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    196
                 | 
                                    
                                                     | 
                
                 | 
                    public function message(Request $request, Ticket $ticket)  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    197
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                        
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    198
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (! $ticket->user()->get()->contains(\request()->user()) &&  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    199
                 | 
                                    
                                                     | 
                
                 | 
                            ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    200
                 | 
                                    
                                                     | 
                
                 | 
                            return abort(403);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    201
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    202
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    203
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (! config('laravel-tickets.open-ticket-with-answer') && $ticket->state === 'CLOSED') { | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    204
                 | 
                                    
                                                     | 
                
                 | 
                            $message = trans('You cannot reply to a closed ticket'); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    205
                 | 
                                    
                                                     | 
                
                 | 
                            return \request()->wantsJson() ?  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    206
                 | 
                                    
                                                     | 
                
                 | 
                                response()->json(compact('message')) : | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    207
                 | 
                                    
                                                     | 
                
                 | 
                                back()->with(  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    208
                 | 
                                    
                                                     | 
                
                 | 
                                    'message',  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    209
                 | 
                                    
                                                     | 
                
                 | 
                                    $message  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    210
                 | 
                                    
                                                     | 
                
                 | 
                                );  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    211
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    212
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    213
                 | 
                                    
                                                     | 
                
                 | 
                        $data = $request->validate([  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                        
                            
            
                                    
            
            
                | 
                    214
                 | 
                                    
                                                     | 
                
                 | 
                            'message' => [ 'required', 'string' ],  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    215
                 | 
                                    
                                                     | 
                
                 | 
                            'files' => [ 'max:' . config('laravel-tickets.file.max-files') ], | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    216
                 | 
                                    
                                                     | 
                
                 | 
                            'files.*' => [  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    217
                 | 
                                    
                                                     | 
                
                 | 
                                'sometimes',  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    218
                 | 
                                    
                                                     | 
                
                 | 
                                'file',  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    219
                 | 
                                    
                                                     | 
                
                 | 
                                'max:' . config('laravel-tickets.file.size-limit'), | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    220
                 | 
                                    
                                                     | 
                
                 | 
                                'mimes:' . config('laravel-tickets.file.mimetype'), | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    221
                 | 
                                    
                                                     | 
                
                 | 
                            ]  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    222
                 | 
                                    
                                                     | 
                
                 | 
                        ]);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    223
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    224
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage = new TicketMessage($data);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    225
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage->user()->associate($request->user());  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    226
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage->ticket()->associate($ticket);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    227
                 | 
                                    
                                                     | 
                
                 | 
                        $ticketMessage->save();  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    228
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    229
                 | 
                                    
                                                     | 
                
                 | 
                        $this->handleFiles($data[ 'files' ] ?? [], $ticketMessage);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    230
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    231
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->update([ 'state' => 'OPEN' ]);  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    232
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    233
                 | 
                                    
                                                     | 
                
                 | 
                        $message = trans('Your answer was sent successfully'); | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    234
                 | 
                                    
                                                     | 
                
                 | 
                        return $request->wantsJson() ?  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    235
                 | 
                                    
                                                     | 
                
                 | 
                            response()->json(compact('message')) : | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    236
                 | 
                                    
                                                     | 
                
                 | 
                            back()->with(  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    237
                 | 
                                    
                                                     | 
                
                 | 
                                'message',  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    238
                 | 
                                    
                                                     | 
                
                 | 
                                $message  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    239
                 | 
                                    
                                                     | 
                
                 | 
                            );  | 
            
            
                                                                        
                            
            
                                    
            
            
                | 
                    240
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    241
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    242
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    243
                 | 
                                    
                                                     | 
                
                 | 
                     * Declare the @param Ticket $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    244
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    245
                 | 
                                    
                                                     | 
                
                 | 
                     * @return JsonResponse|RedirectResponse|void  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    246
                 | 
                                    
                                                     | 
                
                 | 
                     * @link Ticket as closed.  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    247
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    248
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    249
                 | 
                                    
                                                     | 
                
                 | 
                    public function close(Ticket $ticket)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    250
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    251
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (! $ticket->user()->get()->contains(\request()->user()) &&  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    252
                 | 
                                    
                                                     | 
                
                 | 
                            ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    253
                 | 
                                    
                                                     | 
                
                 | 
                            return abort(403);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    254
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    255
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if ($ticket->state === 'CLOSED') { | 
            
                            
                    | 
                        
                     | 
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                | 
                    256
                 | 
                                    
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                            $message = trans('The ticket is already closed'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    257
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                            return \request()->wantsJson() ?  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    258
                 | 
                                    
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                 | 
                                response()->json(compact('message')) : | 
            
                            
                    | 
                        
                     | 
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                | 
                    259
                 | 
                                    
                                                     | 
                
                 | 
                                back()->with(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    260
                 | 
                                    
                                                     | 
                
                 | 
                                    'message',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    261
                 | 
                                    
                                                     | 
                
                 | 
                                    $message  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    262
                 | 
                                    
                                                     | 
                
                 | 
                                );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    263
                 | 
                                    
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                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    264
                 | 
                                    
                                                     | 
                
                 | 
                        $ticket->update([ 'state' => 'CLOSED' ]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    265
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    266
                 | 
                                    
                                                     | 
                
                 | 
                        $message = trans('The ticket was successfully closed'); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    267
                 | 
                                    
                                                     | 
                
                 | 
                        return \request()->wantsJson() ?  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    268
                 | 
                                    
                                                     | 
                
                 | 
                            response()->json(compact('message')) : | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    269
                 | 
                                    
                                                     | 
                
                 | 
                            back()->with(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    270
                 | 
                                    
                                                     | 
                
                 | 
                                'message',  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    271
                 | 
                                    
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                 | 
                                $message  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    272
                 | 
                                    
                                                     | 
                
                 | 
                            );  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    273
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    274
                 | 
                                    
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                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    275
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    276
                 | 
                                    
                                                     | 
                
                 | 
                     * Downloads the file from @param Ticket $ticket  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    277
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    278
                 | 
                                    
                                                     | 
                
                 | 
                     * @param TicketUpload $ticketUpload  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    279
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    280
                 | 
                                    
                                                     | 
                
                 | 
                     * @return BinaryFileResponse  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    281
                 | 
                                    
                                                     | 
                
                 | 
                     * @link TicketUpload  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    282
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    283
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    284
                 | 
                                    
                                                     | 
                
                 | 
                    public function download(Ticket $ticket, TicketUpload $ticketUpload)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    285
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 
                    286
                 | 
                                    
                                                     | 
                
                View Code Duplication | 
                        if (! $ticket->user()->get()->contains(\request()->user()) &&  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    287
                 | 
                                    
                                                     | 
                
                 | 
                            ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    288
                 | 
                                    
                                                     | 
                
                 | 
                            return abort(403);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    289
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    290
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    291
                 | 
                                    
                                                     | 
                
                 | 
                        $storagePath = storage_path('app/' . $ticketUpload->path); | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    292
                 | 
                                    
                                                     | 
                
                 | 
                        if (config('laravel-tickets.pdf-force-preview') && pathinfo($ticketUpload->path, PATHINFO_EXTENSION) === 'pdf') { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    293
                 | 
                                    
                                                     | 
                
                 | 
                            return response()->file($storagePath);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    294
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    295
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    296
                 | 
                                    
                                                     | 
                
                 | 
                        return response()->download($storagePath);  | 
            
                            
                    | 
                        
                     | 
                     | 
                     | 
                    
                                                                                                    
                        
                         
                                                                                        
                                                                                     
                     | 
                
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    297
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    298
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    299
                 | 
                                    
                                                     | 
                
                 | 
                    /**  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    300
                 | 
                                    
                                                     | 
                
                 | 
                     * Handles the uploaded files for the @param $files array uploaded files  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    301
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    302
                 | 
                                    
                                                     | 
                
                 | 
                     * @param TicketMessage $ticketMessage  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    303
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    304
                 | 
                                    
                                                     | 
                
                 | 
                     * @link TicketMessage  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    305
                 | 
                                    
                                                     | 
                
                 | 
                     *  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    306
                 | 
                                    
                                                     | 
                
                 | 
                     */  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    307
                 | 
                                    
                                                     | 
                
                 | 
                    private function handleFiles($files, TicketMessage $ticketMessage)  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    308
                 | 
                                    
                                                     | 
                
                 | 
                    { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    309
                 | 
                                    
                                                     | 
                
                 | 
                        if (! config('laravel-tickets.files') || $files == null) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    310
                 | 
                                    
                                                     | 
                
                 | 
                            return;  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    311
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    312
                 | 
                                    
                                                     | 
                
                 | 
                        foreach ($files as $file) { | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    313
                 | 
                                    
                                                     | 
                
                 | 
                            $ticketMessage->uploads()->create([  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    314
                 | 
                                    
                                                     | 
                
                 | 
                                'path' => $file->storeAs(  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    315
                 | 
                                    
                                                     | 
                
                 | 
                                    config('laravel-tickets.file.path') . $ticketMessage->id, | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    316
                 | 
                                    
                                                     | 
                
                 | 
                                    $file->getClientOriginalName(),  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    317
                 | 
                                    
                                                     | 
                
                 | 
                                    config('laravel-tickets.file.driver') | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    318
                 | 
                                    
                                                     | 
                
                 | 
                                )  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    319
                 | 
                                    
                                                     | 
                
                 | 
                            ]);  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    320
                 | 
                                    
                                                     | 
                
                 | 
                        }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    321
                 | 
                                    
                                                     | 
                
                 | 
                    }  | 
            
            
                                                                                                            
                            
            
                                    
            
            
                | 
                    322
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                                                                                                            
                                                                
            
                                    
            
            
                | 
                    323
                 | 
                                    
                                                     | 
                
                 | 
                }  | 
            
            
                                                        
            
                                    
            
            
                | 
                    324
                 | 
                                    
                                                     | 
                
                 | 
                 | 
            
            
                        
This check looks for methods that are used by a trait but not required by it.
To illustrate, let’s look at the following code example
The trait
Idableprovides a methodequalsIdthat in turn relies on the methodgetId(). If this method does not exist on a class mixing in this trait, the method will fail.Adding the
getId()as an abstract method to the trait will make sure it is available.