| 1 |  |  | <?php | 
            
                                                                                                            
                            
            
                                    
            
            
                | 2 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 3 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 4 |  |  | namespace RexlManu\LaravelTickets\Controllers; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 5 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 6 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 7 |  |  | use Illuminate\Http\JsonResponse; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 8 |  |  | use Illuminate\Http\RedirectResponse; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 9 |  |  | use Illuminate\Http\Request; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 10 |  |  | use Illuminate\Validation\Rule; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 11 |  |  | use Illuminate\View\View; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 12 |  |  | use RexlManu\LaravelTickets\Models\Ticket; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 13 |  |  | use RexlManu\LaravelTickets\Models\TicketMessage; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 14 |  |  | use RexlManu\LaravelTickets\Models\TicketReference; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 15 |  |  | use RexlManu\LaravelTickets\Models\TicketUpload; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 16 |  |  | use RexlManu\LaravelTickets\Rule\TicketReferenceRule; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 17 |  |  | use Symfony\Component\HttpFoundation\BinaryFileResponse; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 18 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 19 |  |  | /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 20 |  |  |  * Class TicketController | 
            
                                                                                                            
                            
            
                                    
            
            
                | 21 |  |  |  * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 22 |  |  |  * The main logic of the ticket system. All actions are performed here. | 
            
                                                                                                            
                            
            
                                    
            
            
                | 23 |  |  |  * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 24 |  |  |  * If the accept header is json, the response will be a json response | 
            
                                                                                                            
                            
            
                                    
            
            
                | 25 |  |  |  * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 26 |  |  |  * @package RexlManu\LaravelTickets\Controllers | 
            
                                                                                                            
                            
            
                                    
            
            
                | 27 |  |  |  */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 28 |  |  | trait TicketControllable | 
            
                                                                                                            
                            
            
                                    
            
            
                | 29 |  |  | { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 30 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 31 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 32 |  |  |      * @link TicketControllable constructor | 
            
                                                                                                            
                                                                
            
                                    
            
            
                | 33 |  |  |      */ | 
            
                                                                        
                            
            
                                    
            
            
                | 34 |  |  |     public function __construct() | 
            
                                                                        
                            
            
                                    
            
            
                | 35 |  |  |     { | 
            
                                                                        
                            
            
                                    
            
            
                | 36 |  |  |         if (! config('laravel-tickets.permission')) { | 
            
                                                                        
                            
            
                                    
            
            
                | 37 |  |  |             return; | 
            
                                                                        
                            
            
                                    
            
            
                | 38 |  |  |         } | 
            
                                                                        
                            
            
                                    
            
            
                | 39 |  |  |  | 
            
                                                                        
                            
            
                                    
            
            
                | 40 |  |  |         $this->middleware(config('laravel-tickets.permissions.list-ticket'))->only('index'); | 
                            
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                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 41 |  |  |         $this->middleware(config('laravel-tickets.permissions.create-ticket'))->only('store', 'create'); | 
                            
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                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 42 |  |  |         $this->middleware(config('laravel-tickets.permissions.close-ticket'))->only('close'); | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 43 |  |  |         $this->middleware(config('laravel-tickets.permissions.show-ticket'))->only('show'); | 
                            
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                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 44 |  |  |         $this->middleware(config('laravel-tickets.permissions.message-ticket'))->only('message'); | 
                            
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                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 45 |  |  |         $this->middleware(config('laravel-tickets.permissions.download-ticket'))->only('download'); | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 46 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 47 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 48 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 49 |  |  |      * Show every @return View|JsonResponse | 
            
                                                                                                            
                            
            
                                    
            
            
                | 50 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 51 |  |  |      * @link Ticket that the user has created | 
            
                                                                                                            
                            
            
                                    
            
            
                | 52 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 53 |  |  |      * If the accept header is json, the response will be a json response | 
            
                                                                                                            
                            
            
                                    
            
            
                | 54 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 55 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 56 |  |  |     public function index() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 57 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 58 |  |  |         if (\request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 59 |  |  |             $tickets = Ticket::query(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 60 |  |  |         } else { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 61 |  |  |             $tickets = request()->user()->tickets(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 62 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 63 |  |  |         $tickets = $tickets->with('user')->orderBy('id', 'desc')->paginate(10); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 64 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 65 |  |  |         return request()->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 66 |  |  |             response()->json(compact('tickets')) : | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 67 |  |  |             view('laravel-tickets::tickets.index', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 68 |  |  |                 compact('tickets') | 
            
                                                                                                            
                            
            
                                    
            
            
                | 69 |  |  |             ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 70 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 71 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 72 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 73 |  |  |      * Show the create form | 
            
                                                                                                            
                            
            
                                    
            
            
                | 74 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 75 |  |  |      * @return View | 
            
                                                                                                            
                            
            
                                    
            
            
                | 76 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 77 |  |  |     public function create() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 78 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 79 |  |  |         return view('laravel-tickets::tickets.create'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 80 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 81 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 82 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 83 |  |  |      * Creates a @param Request $request the request | 
            
                                                                                                            
                            
            
                                    
            
            
                | 84 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 85 |  |  |      * @return View|JsonResponse|RedirectResponse | 
            
                                                                                                            
                            
            
                                    
            
            
                | 86 |  |  |      * @link Ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 87 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 88 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 89 |  |  |     public function store(Request $request) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 90 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 91 |  |  |         $rules = [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 92 |  |  |             'subject' => [ 'required', 'string', 'max:191' ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 93 |  |  |             'priority' => [ 'required', Rule::in(config('laravel-tickets.priorities')) ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 94 |  |  |             'message' => [ 'required', 'string' ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 95 |  |  |             'files' => [ 'max:' . config('laravel-tickets.file.max-files') ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 96 |  |  |             'files.*' => [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 97 |  |  |                 'sometimes', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 98 |  |  |                 'file', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 99 |  |  |                 'max:' . config('laravel-tickets.file.size-limit'), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 100 |  |  |                 'mimes:' . config('laravel-tickets.file.mimetype'), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 101 |  |  |             ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 102 |  |  |         ]; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 103 |  |  |         if (config('laravel-tickets.category')) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 104 |  |  |             $rules[ 'category_id' ] = [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 105 |  |  |                 'required', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 106 |  |  |                 Rule::exists(config('laravel-tickets.database.ticket-categories-table'), 'id'), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 107 |  |  |             ]; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 108 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 109 |  |  |         if (config('laravel-tickets.references')) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 110 |  |  |             $rules[ 'reference' ] = [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 111 |  |  |                 config('laravel-tickets.references-nullable') ? 'nullable' : 'required', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 112 |  |  |                 new TicketReferenceRule(), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 113 |  |  |             ]; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 114 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 115 |  |  |         $data = $request->validate($rules); | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 116 |  |  |         if ($request->user()->tickets()->where('state', '!=', 'CLOSED')->count() >= config('laravel-tickets.maximal-open-tickets')) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 117 |  |  |             $message = trans('You have reached the limit of open tickets'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 118 |  |  |             return \request()->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 119 |  |  |                 response()->json(compact('message')) : | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 120 |  |  |                 back()->with( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 121 |  |  |                     'message', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 122 |  |  |                     $message | 
            
                                                                                                            
                            
            
                                    
            
            
                | 123 |  |  |                 ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 124 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 125 |  |  |         $ticket = $request->user()->tickets()->create( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 126 |  |  |             $data | 
            
                                                                                                            
                            
            
                                    
            
            
                | 127 |  |  |         ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 128 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 129 |  |  |         if (array_key_exists('reference', $data)) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 130 |  |  |             $reference = explode(',', $data[ 'reference' ]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 131 |  |  |             $ticketReference = new TicketReference(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 132 |  |  |             $ticketReference->ticket()->associate($ticket); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 133 |  |  |             $ticketReference->referenceable()->associate( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 134 |  |  |                 resolve($reference[ 0 ])->find($reference[ 1 ]) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 135 |  |  |             ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 136 |  |  |             $ticketReference->save(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 137 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 138 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 139 |  |  |         $ticketMessage = new TicketMessage($data); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 140 |  |  |         $ticketMessage->user()->associate($request->user()); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 141 |  |  |         $ticketMessage->ticket()->associate($ticket); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 142 |  |  |         $ticketMessage->save(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 143 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 144 |  |  |         $this->handleFiles($data[ 'files' ] ?? [], $ticketMessage); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 145 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 146 |  |  |         $message = trans('The ticket was successfully created'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 147 |  |  |         return $request->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 148 |  |  |             response()->json(compact('message', 'ticket', 'ticketMessage')) : | 
            
                                                                                                            
                            
            
                                    
            
            
                | 149 |  |  |             redirect(route( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 150 |  |  |                 'laravel-tickets.tickets.show', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 151 |  |  |                 compact('ticket') | 
            
                                                                                                            
                            
            
                                    
            
            
                | 152 |  |  |             ))->with( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 153 |  |  |                 'message', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 154 |  |  |                 $message | 
            
                                                                                                            
                            
            
                                    
            
            
                | 155 |  |  |             ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 156 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 157 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 158 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 159 |  |  |      * Show detailed informations about the @param Ticket $ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 160 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 161 |  |  |      * @return View|JsonResponse|RedirectResponse|void | 
            
                                                                                                            
                            
            
                                    
            
            
                | 162 |  |  |      * @link Ticket and the informations | 
            
                                                                                                            
                            
            
                                    
            
            
                | 163 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 164 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 165 |  |  |     public function show(Ticket $ticket) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 166 |  |  |     { | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 167 |  | View Code Duplication |         if (! $ticket->user()->get()->contains(\request()->user()) && | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 168 |  |  |             ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 169 |  |  |             return abort(403); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 170 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 171 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 172 |  |  |         $messages = $ticket->messages()->with([ 'user', 'uploads' ])->orderBy('created_at', 'desc'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 173 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 174 |  |  |         return \request()->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 175 |  |  |             response()->json(compact( | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 176 |  |  |                 'ticket', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 177 |  |  |                 'messages' | 
            
                                                                                                            
                            
            
                                    
            
            
                | 178 |  |  |             )) : | 
            
                                                                                                            
                            
            
                                    
            
            
                | 179 |  |  |             view('laravel-tickets::tickets.show', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 180 |  |  |                 compact( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 181 |  |  |                     'ticket', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 182 |  |  |                     'messages' | 
            
                                                                                                            
                            
            
                                    
            
            
                | 183 |  |  |                 ) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 184 |  |  |             ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 185 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 186 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 187 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 188 |  |  |      * Send a message to the @param Request $request | 
            
                                                                                                            
                            
            
                                    
            
            
                | 189 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 190 |  |  |      * @param Ticket $ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 191 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 192 |  |  |      * @return JsonResponse|RedirectResponse|void | 
            
                                                                                                            
                            
            
                                    
            
            
                | 193 |  |  |      * @link Ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 194 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 195 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 196 |  |  |     public function message(Request $request, Ticket $ticket) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 197 |  |  |     { | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 198 |  | View Code Duplication |         if (! $ticket->user()->get()->contains(\request()->user()) && | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 199 |  |  |             ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 200 |  |  |             return abort(403); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 201 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 202 |  |  |  | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 203 |  | View Code Duplication |         if (! config('laravel-tickets.open-ticket-with-answer') && $ticket->state === 'CLOSED') { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 204 |  |  |             $message = trans('You cannot reply to a closed ticket'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 205 |  |  |             return \request()->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 206 |  |  |                 response()->json(compact('message')) : | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 207 |  |  |                 back()->with( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 208 |  |  |                     'message', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 209 |  |  |                     $message | 
            
                                                                                                            
                            
            
                                    
            
            
                | 210 |  |  |                 ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 211 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 212 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 213 |  |  |         $data = $request->validate([ | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 214 |  |  |             'message' => [ 'required', 'string' ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 215 |  |  |             'files' => [ 'max:' . config('laravel-tickets.file.max-files') ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 216 |  |  |             'files.*' => [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 217 |  |  |                 'sometimes', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 218 |  |  |                 'file', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 219 |  |  |                 'max:' . config('laravel-tickets.file.size-limit'), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 220 |  |  |                 'mimes:' . config('laravel-tickets.file.mimetype'), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 221 |  |  |             ] | 
            
                                                                                                            
                            
            
                                    
            
            
                | 222 |  |  |         ]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 223 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 224 |  |  |         $ticketMessage = new TicketMessage($data); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 225 |  |  |         $ticketMessage->user()->associate($request->user()); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 226 |  |  |         $ticketMessage->ticket()->associate($ticket); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 227 |  |  |         $ticketMessage->save(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 228 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 229 |  |  |         $this->handleFiles($data[ 'files' ] ?? [], $ticketMessage); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 230 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 231 |  |  |         $ticket->update([ 'state' => 'OPEN' ]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 232 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 233 |  |  |         $message = trans('Your answer was sent successfully'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 234 |  |  |         return $request->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 235 |  |  |             response()->json(compact('message')) : | 
            
                                                                                                            
                            
            
                                    
            
            
                | 236 |  |  |             back()->with( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 237 |  |  |                 'message', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 238 |  |  |                 $message | 
            
                                                                                                            
                            
            
                                    
            
            
                | 239 |  |  |             ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 240 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 241 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 242 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 243 |  |  |      * Declare the @param Ticket $ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 244 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 245 |  |  |      * @return JsonResponse|RedirectResponse|void | 
            
                                                                                                            
                            
            
                                    
            
            
                | 246 |  |  |      * @link Ticket as closed. | 
            
                                                                                                            
                            
            
                                    
            
            
                | 247 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 248 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 249 |  |  |     public function close(Ticket $ticket) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 250 |  |  |     { | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 251 |  | View Code Duplication |         if (! $ticket->user()->get()->contains(\request()->user()) && | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 252 |  |  |             ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 253 |  |  |             return abort(403); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 254 |  |  |         } | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 255 |  | View Code Duplication |         if ($ticket->state === 'CLOSED') { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 256 |  |  |             $message = trans('The ticket is already closed'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 257 |  |  |             return \request()->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 258 |  |  |                 response()->json(compact('message')) : | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 259 |  |  |                 back()->with( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 260 |  |  |                     'message', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 261 |  |  |                     $message | 
            
                                                                                                            
                            
            
                                    
            
            
                | 262 |  |  |                 ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 263 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 264 |  |  |         $ticket->update([ 'state' => 'CLOSED' ]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 265 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 266 |  |  |         $message = trans('The ticket was successfully closed'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 267 |  |  |         return \request()->wantsJson() ? | 
            
                                                                                                            
                            
            
                                    
            
            
                | 268 |  |  |             response()->json(compact('message')) : | 
            
                                                                                                            
                            
            
                                    
            
            
                | 269 |  |  |             back()->with( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 270 |  |  |                 'message', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 271 |  |  |                 $message | 
            
                                                                                                            
                            
            
                                    
            
            
                | 272 |  |  |             ); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 273 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 274 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 275 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 276 |  |  |      * Downloads the file from @param Ticket $ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 277 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 278 |  |  |      * @param TicketUpload $ticketUpload | 
            
                                                                                                            
                            
            
                                    
            
            
                | 279 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 280 |  |  |      * @return BinaryFileResponse | 
            
                                                                                                            
                            
            
                                    
            
            
                | 281 |  |  |      * @link TicketUpload | 
            
                                                                                                            
                            
            
                                    
            
            
                | 282 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 283 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 284 |  |  |     public function download(Ticket $ticket, TicketUpload $ticketUpload) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 285 |  |  |     { | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 286 |  | View Code Duplication |         if (! $ticket->user()->get()->contains(\request()->user()) && | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 287 |  |  |             ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 288 |  |  |             return abort(403); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 289 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 290 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 291 |  |  |         $storagePath = storage_path('app/' . $ticketUpload->path); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 292 |  |  |         if (config('laravel-tickets.pdf-force-preview') && pathinfo($ticketUpload->path, PATHINFO_EXTENSION) === 'pdf') { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 293 |  |  |             return response()->file($storagePath); | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 294 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 295 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 296 |  |  |         return response()->download($storagePath); | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 297 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 298 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 299 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 300 |  |  |      * Handles the uploaded files for the @param $files array uploaded files | 
            
                                                                                                            
                            
            
                                    
            
            
                | 301 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 302 |  |  |      * @param TicketMessage $ticketMessage | 
            
                                                                                                            
                            
            
                                    
            
            
                | 303 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 304 |  |  |      * @link TicketMessage | 
            
                                                                                                            
                            
            
                                    
            
            
                | 305 |  |  |      * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 306 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 307 |  |  |     private function handleFiles($files, TicketMessage $ticketMessage) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 308 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 309 |  |  |         if (! config('laravel-tickets.files') || $files == null) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 310 |  |  |             return; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 311 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 312 |  |  |         foreach ($files as $file) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 313 |  |  |             $ticketMessage->uploads()->create([ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 314 |  |  |                 'path' => $file->storeAs( | 
            
                                                                                                            
                            
            
                                    
            
            
                | 315 |  |  |                     config('laravel-tickets.file.path') . $ticketMessage->id, | 
            
                                                                                                            
                            
            
                                    
            
            
                | 316 |  |  |                     $file->getClientOriginalName(), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 317 |  |  |                     config('laravel-tickets.file.driver') | 
            
                                                                                                            
                            
            
                                    
            
            
                | 318 |  |  |                 ) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 319 |  |  |             ]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 320 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 321 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 322 |  |  |  | 
            
                                                                                                            
                                                                
            
                                    
            
            
                | 323 |  |  | } | 
            
                                                        
            
                                    
            
            
                | 324 |  |  |  | 
            
                        
This check looks for methods that are used by a trait but not required by it.
To illustrate, let’s look at the following code example
The trait
Idableprovides a methodequalsIdthat in turn relies on the methodgetId(). If this method does not exist on a class mixing in this trait, the method will fail.Adding the
getId()as an abstract method to the trait will make sure it is available.