LivePersonInc /
LiveEngageLaravel
@@ -11,93 +11,93 @@ |
||
| 11 | 11 | |
| 12 | 12 | class EngagementHistory extends Collection |
| 13 | 13 | { |
| 14 | - private $instance; |
|
| 14 | + private $instance; |
|
| 15 | 15 | |
| 16 | - public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 17 | - { |
|
| 18 | - $this->instance = $instance; |
|
| 16 | + public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 17 | + { |
|
| 18 | + $this->instance = $instance; |
|
| 19 | 19 | |
| 20 | - return parent::__construct($models); |
|
| 21 | - } |
|
| 20 | + return parent::__construct($models); |
|
| 21 | + } |
|
| 22 | 22 | |
| 23 | - public function find($engagementID) |
|
| 24 | - { |
|
| 25 | - $result = $this->filter(function ($value, $key) use ($engagementID) { |
|
| 26 | - return $value->info->sessionId == $engagementID; |
|
| 27 | - }); |
|
| 23 | + public function find($engagementID) |
|
| 24 | + { |
|
| 25 | + $result = $this->filter(function ($value, $key) use ($engagementID) { |
|
| 26 | + return $value->info->sessionId == $engagementID; |
|
| 27 | + }); |
|
| 28 | 28 | |
| 29 | - return $result->first(); |
|
| 30 | - } |
|
| 29 | + return $result->first(); |
|
| 30 | + } |
|
| 31 | 31 | |
| 32 | - public function next() |
|
| 33 | - { |
|
| 34 | - if (! $this->instance) { |
|
| 35 | - return false; |
|
| 36 | - } |
|
| 32 | + public function next() |
|
| 33 | + { |
|
| 34 | + if (! $this->instance) { |
|
| 35 | + return false; |
|
| 36 | + } |
|
| 37 | 37 | |
| 38 | - $instance = $this->instance; |
|
| 38 | + $instance = $this->instance; |
|
| 39 | 39 | |
| 40 | - $next = $instance->retrieveHistory($instance->start, $instance->end, $instance->next); |
|
| 41 | - if (property_exists($next->_metadata, 'next')) { |
|
| 42 | - $instance->next = $next->_metadata->next->href; |
|
| 40 | + $next = $instance->retrieveHistory($instance->start, $instance->end, $instance->next); |
|
| 41 | + if (property_exists($next->_metadata, 'next')) { |
|
| 42 | + $instance->next = $next->_metadata->next->href; |
|
| 43 | 43 | |
| 44 | - $history = []; |
|
| 45 | - foreach ($next->interactionHistoryRecords as $item) { |
|
| 44 | + $history = []; |
|
| 45 | + foreach ($next->interactionHistoryRecords as $item) { |
|
| 46 | 46 | |
| 47 | - if (property_exists($item, 'info')) { |
|
| 48 | - $item->info = new Info((array) $item->info); |
|
| 49 | - } |
|
| 47 | + if (property_exists($item, 'info')) { |
|
| 48 | + $item->info = new Info((array) $item->info); |
|
| 49 | + } |
|
| 50 | 50 | |
| 51 | - if (property_exists($item, 'visitorInfo')) { |
|
| 52 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 53 | - } |
|
| 51 | + if (property_exists($item, 'visitorInfo')) { |
|
| 52 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 53 | + } |
|
| 54 | 54 | |
| 55 | - if (property_exists($item, 'campaign')) { |
|
| 56 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 57 | - } |
|
| 55 | + if (property_exists($item, 'campaign')) { |
|
| 56 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 57 | + } |
|
| 58 | 58 | |
| 59 | - $history[] = new Engagement((array) $item); |
|
| 60 | - } |
|
| 59 | + $history[] = new Engagement((array) $item); |
|
| 60 | + } |
|
| 61 | 61 | |
| 62 | - return $this->merge(new EngagementHistory($history)); |
|
| 63 | - } else { |
|
| 64 | - return false; |
|
| 65 | - } |
|
| 66 | - } |
|
| 62 | + return $this->merge(new EngagementHistory($history)); |
|
| 63 | + } else { |
|
| 64 | + return false; |
|
| 65 | + } |
|
| 66 | + } |
|
| 67 | 67 | |
| 68 | - public function prev() |
|
| 69 | - { |
|
| 70 | - if (! $this->instance) { |
|
| 71 | - return false; |
|
| 72 | - } |
|
| 68 | + public function prev() |
|
| 69 | + { |
|
| 70 | + if (! $this->instance) { |
|
| 71 | + return false; |
|
| 72 | + } |
|
| 73 | 73 | |
| 74 | - $instance = $this->instance; |
|
| 74 | + $instance = $this->instance; |
|
| 75 | 75 | |
| 76 | - $prev = $instance->retrieveHistory($instance->start, $instance->end, $instance->prev); |
|
| 77 | - if (property_exists($prev->_metadata, 'prev')) { |
|
| 78 | - $instance->prev = $prev->_metadata->prev->href; |
|
| 76 | + $prev = $instance->retrieveHistory($instance->start, $instance->end, $instance->prev); |
|
| 77 | + if (property_exists($prev->_metadata, 'prev')) { |
|
| 78 | + $instance->prev = $prev->_metadata->prev->href; |
|
| 79 | 79 | |
| 80 | - $history = []; |
|
| 81 | - foreach ($next->interactionHistoryRecords as $item) { |
|
| 80 | + $history = []; |
|
| 81 | + foreach ($next->interactionHistoryRecords as $item) { |
|
| 82 | 82 | |
| 83 | - if (property_exists($item, 'info')) { |
|
| 84 | - $item->info = new Info((array) $item->info); |
|
| 85 | - } |
|
| 83 | + if (property_exists($item, 'info')) { |
|
| 84 | + $item->info = new Info((array) $item->info); |
|
| 85 | + } |
|
| 86 | 86 | |
| 87 | - if (property_exists($item, 'visitorInfo')) { |
|
| 88 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 89 | - } |
|
| 87 | + if (property_exists($item, 'visitorInfo')) { |
|
| 88 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 89 | + } |
|
| 90 | 90 | |
| 91 | - if (property_exists($item, 'campaign')) { |
|
| 92 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 93 | - } |
|
| 91 | + if (property_exists($item, 'campaign')) { |
|
| 92 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 93 | + } |
|
| 94 | 94 | |
| 95 | - $history[] = new Engagement((array) $item); |
|
| 96 | - } |
|
| 95 | + $history[] = new Engagement((array) $item); |
|
| 96 | + } |
|
| 97 | 97 | |
| 98 | - return $this->merge(new self($history)); |
|
| 99 | - } else { |
|
| 100 | - return false; |
|
| 101 | - } |
|
| 102 | - } |
|
| 98 | + return $this->merge(new self($history)); |
|
| 99 | + } else { |
|
| 100 | + return false; |
|
| 101 | + } |
|
| 102 | + } |
|
| 103 | 103 | } |
@@ -11,89 +11,89 @@ |
||
| 11 | 11 | |
| 12 | 12 | class ConversationHistory extends Collection |
| 13 | 13 | { |
| 14 | - private $instance; |
|
| 14 | + private $instance; |
|
| 15 | 15 | |
| 16 | - public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 17 | - { |
|
| 18 | - $this->instance = $instance; |
|
| 16 | + public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 17 | + { |
|
| 18 | + $this->instance = $instance; |
|
| 19 | 19 | |
| 20 | - parent::__construct($models); |
|
| 21 | - } |
|
| 20 | + parent::__construct($models); |
|
| 21 | + } |
|
| 22 | 22 | |
| 23 | - public function find($engagementID) |
|
| 24 | - { |
|
| 25 | - $result = $this->filter(function ($value, $key) use ($engagementID) { |
|
| 26 | - return $value->info->conversationId == $engagementID; |
|
| 27 | - }); |
|
| 23 | + public function find($engagementID) |
|
| 24 | + { |
|
| 25 | + $result = $this->filter(function ($value, $key) use ($engagementID) { |
|
| 26 | + return $value->info->conversationId == $engagementID; |
|
| 27 | + }); |
|
| 28 | 28 | |
| 29 | - return $result->first(); |
|
| 30 | - } |
|
| 29 | + return $result->first(); |
|
| 30 | + } |
|
| 31 | 31 | |
| 32 | - public function next() |
|
| 33 | - { |
|
| 34 | - if (! $this->instance) { |
|
| 35 | - return false; |
|
| 36 | - } |
|
| 32 | + public function next() |
|
| 33 | + { |
|
| 34 | + if (! $this->instance) { |
|
| 35 | + return false; |
|
| 36 | + } |
|
| 37 | 37 | |
| 38 | - $instance = $this->instance; |
|
| 38 | + $instance = $this->instance; |
|
| 39 | 39 | |
| 40 | - $next = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->next); |
|
| 41 | - if (property_exists($next->_metadata, 'next')) { |
|
| 42 | - $instance->next = $next->_metadata->next->href; |
|
| 40 | + $next = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->next); |
|
| 41 | + if (property_exists($next->_metadata, 'next')) { |
|
| 42 | + $instance->next = $next->_metadata->next->href; |
|
| 43 | 43 | |
| 44 | - $history = []; |
|
| 45 | - foreach ($next->conversationHistoryRecords as $item) { |
|
| 46 | - if (property_exists($item, 'info')) { |
|
| 47 | - $item->info = new Info((array) $item->info); |
|
| 48 | - } |
|
| 44 | + $history = []; |
|
| 45 | + foreach ($next->conversationHistoryRecords as $item) { |
|
| 46 | + if (property_exists($item, 'info')) { |
|
| 47 | + $item->info = new Info((array) $item->info); |
|
| 48 | + } |
|
| 49 | 49 | |
| 50 | - if (property_exists($item, 'visitorInfo')) { |
|
| 51 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 52 | - } |
|
| 50 | + if (property_exists($item, 'visitorInfo')) { |
|
| 51 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 52 | + } |
|
| 53 | 53 | |
| 54 | - if (property_exists($item, 'campaign')) { |
|
| 55 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 56 | - } |
|
| 57 | - $history[] = new Conversation((array) $item); |
|
| 58 | - } |
|
| 54 | + if (property_exists($item, 'campaign')) { |
|
| 55 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 56 | + } |
|
| 57 | + $history[] = new Conversation((array) $item); |
|
| 58 | + } |
|
| 59 | 59 | |
| 60 | - return $this->merge(new self($history)); |
|
| 61 | - } else { |
|
| 62 | - return false; |
|
| 63 | - } |
|
| 64 | - } |
|
| 60 | + return $this->merge(new self($history)); |
|
| 61 | + } else { |
|
| 62 | + return false; |
|
| 63 | + } |
|
| 64 | + } |
|
| 65 | 65 | |
| 66 | - public function prev() |
|
| 67 | - { |
|
| 68 | - if (! $this->instance) { |
|
| 69 | - return false; |
|
| 70 | - } |
|
| 66 | + public function prev() |
|
| 67 | + { |
|
| 68 | + if (! $this->instance) { |
|
| 69 | + return false; |
|
| 70 | + } |
|
| 71 | 71 | |
| 72 | - $instance = $this->instance; |
|
| 72 | + $instance = $this->instance; |
|
| 73 | 73 | |
| 74 | - $prev = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->prev); |
|
| 75 | - if (property_exists($prev->_metadata, 'prev')) { |
|
| 76 | - $instance->prev = $prev->_metadata->prev->href; |
|
| 74 | + $prev = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->prev); |
|
| 75 | + if (property_exists($prev->_metadata, 'prev')) { |
|
| 76 | + $instance->prev = $prev->_metadata->prev->href; |
|
| 77 | 77 | |
| 78 | - $history = []; |
|
| 79 | - foreach ($next->conversationHistoryRecords as $item) { |
|
| 80 | - if (property_exists($item, 'info')) { |
|
| 81 | - $item->info = new Info((array) $item->info); |
|
| 82 | - } |
|
| 78 | + $history = []; |
|
| 79 | + foreach ($next->conversationHistoryRecords as $item) { |
|
| 80 | + if (property_exists($item, 'info')) { |
|
| 81 | + $item->info = new Info((array) $item->info); |
|
| 82 | + } |
|
| 83 | 83 | |
| 84 | - if (property_exists($item, 'visitorInfo')) { |
|
| 85 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 86 | - } |
|
| 84 | + if (property_exists($item, 'visitorInfo')) { |
|
| 85 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 86 | + } |
|
| 87 | 87 | |
| 88 | - if (property_exists($item, 'campaign')) { |
|
| 89 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 90 | - } |
|
| 91 | - $history[] = new Conversation((array) $item); |
|
| 92 | - } |
|
| 88 | + if (property_exists($item, 'campaign')) { |
|
| 89 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 90 | + } |
|
| 91 | + $history[] = new Conversation((array) $item); |
|
| 92 | + } |
|
| 93 | 93 | |
| 94 | - return $this->merge(new self($history)); |
|
| 95 | - } else { |
|
| 96 | - return false; |
|
| 97 | - } |
|
| 98 | - } |
|
| 94 | + return $this->merge(new self($history)); |
|
| 95 | + } else { |
|
| 96 | + return false; |
|
| 97 | + } |
|
| 98 | + } |
|
| 99 | 99 | } |
@@ -18,320 +18,320 @@ |
||
| 18 | 18 | |
| 19 | 19 | class LiveEngageLaravel |
| 20 | 20 | { |
| 21 | - private $account = false; |
|
| 22 | - private $results = []; |
|
| 23 | - private $skills = []; |
|
| 24 | - private $next = false; |
|
| 25 | - private $prev = false; |
|
| 26 | - private $start; |
|
| 27 | - private $end; |
|
| 28 | - private $config = 'services.liveperson.default'; |
|
| 29 | - private $version = '1.0'; |
|
| 30 | - private $history_limit = 50; |
|
| 31 | - private $history = false; |
|
| 32 | - private $context = 'interactionHistoryRecords'; |
|
| 33 | - private $interactive = true; |
|
| 34 | - private $ended = true; |
|
| 35 | - |
|
| 36 | - private $domain = false; |
|
| 37 | - |
|
| 38 | - private $retry_limit = 5; |
|
| 39 | - private $retry_counter = 0; |
|
| 40 | - |
|
| 41 | - public function __get($attribute) |
|
| 42 | - { |
|
| 43 | - return $this->$attribute; |
|
| 44 | - } |
|
| 45 | - |
|
| 46 | - public function __set($attribute, $value) |
|
| 47 | - { |
|
| 48 | - return $this->$attribute = $value; |
|
| 49 | - } |
|
| 50 | - |
|
| 51 | - public function __construct() |
|
| 52 | - { |
|
| 53 | - $this->account = config("{$this->config}.account"); |
|
| 54 | - $this->domain = config("{$this->config}.domain"); |
|
| 55 | - $this->version = config("{$this->config}.version") ?: $this->version; |
|
| 56 | - } |
|
| 57 | - |
|
| 58 | - public function key($key = 'default') |
|
| 59 | - { |
|
| 60 | - $this->config = "services.liveperson.$key"; |
|
| 61 | - |
|
| 62 | - return $this; |
|
| 63 | - } |
|
| 21 | + private $account = false; |
|
| 22 | + private $results = []; |
|
| 23 | + private $skills = []; |
|
| 24 | + private $next = false; |
|
| 25 | + private $prev = false; |
|
| 26 | + private $start; |
|
| 27 | + private $end; |
|
| 28 | + private $config = 'services.liveperson.default'; |
|
| 29 | + private $version = '1.0'; |
|
| 30 | + private $history_limit = 50; |
|
| 31 | + private $history = false; |
|
| 32 | + private $context = 'interactionHistoryRecords'; |
|
| 33 | + private $interactive = true; |
|
| 34 | + private $ended = true; |
|
| 35 | + |
|
| 36 | + private $domain = false; |
|
| 37 | + |
|
| 38 | + private $retry_limit = 5; |
|
| 39 | + private $retry_counter = 0; |
|
| 40 | + |
|
| 41 | + public function __get($attribute) |
|
| 42 | + { |
|
| 43 | + return $this->$attribute; |
|
| 44 | + } |
|
| 45 | + |
|
| 46 | + public function __set($attribute, $value) |
|
| 47 | + { |
|
| 48 | + return $this->$attribute = $value; |
|
| 49 | + } |
|
| 50 | + |
|
| 51 | + public function __construct() |
|
| 52 | + { |
|
| 53 | + $this->account = config("{$this->config}.account"); |
|
| 54 | + $this->domain = config("{$this->config}.domain"); |
|
| 55 | + $this->version = config("{$this->config}.version") ?: $this->version; |
|
| 56 | + } |
|
| 57 | + |
|
| 58 | + public function key($key = 'default') |
|
| 59 | + { |
|
| 60 | + $this->config = "services.liveperson.$key"; |
|
| 61 | + |
|
| 62 | + return $this; |
|
| 63 | + } |
|
| 64 | 64 | |
| 65 | - public function nonInteractive() |
|
| 66 | - { |
|
| 67 | - $this->interactive = false; |
|
| 68 | - return $this; |
|
| 69 | - } |
|
| 65 | + public function nonInteractive() |
|
| 66 | + { |
|
| 67 | + $this->interactive = false; |
|
| 68 | + return $this; |
|
| 69 | + } |
|
| 70 | 70 | |
| 71 | - public function active() |
|
| 72 | - { |
|
| 73 | - $this->ended = false; |
|
| 74 | - return $this; |
|
| 75 | - } |
|
| 76 | - |
|
| 77 | - public function limit($limit) |
|
| 78 | - { |
|
| 79 | - $this->history_limit = $limit; |
|
| 80 | - |
|
| 81 | - return $this; |
|
| 82 | - } |
|
| 83 | - |
|
| 84 | - public function skills($skills) |
|
| 85 | - { |
|
| 86 | - $this->skills = $skills; |
|
| 87 | - |
|
| 88 | - return $this; |
|
| 89 | - } |
|
| 90 | - |
|
| 91 | - public function retry($limit) |
|
| 92 | - { |
|
| 93 | - $this->retry_limit = $limit; |
|
| 94 | - |
|
| 95 | - return $this; |
|
| 96 | - } |
|
| 97 | - |
|
| 98 | - public function get() |
|
| 99 | - { |
|
| 100 | - return $this->results; |
|
| 101 | - } |
|
| 102 | - |
|
| 103 | - public function account($accountid) |
|
| 104 | - { |
|
| 105 | - $this->account = $accountid; |
|
| 106 | - |
|
| 107 | - return $this; |
|
| 108 | - } |
|
| 109 | - |
|
| 110 | - public function domain($service) |
|
| 111 | - { |
|
| 112 | - $response = $this->request("https://api.liveperson.net/api/account/{$this->account}/service/{$service}/baseURI.json?version={$this->version}", 'GET'); |
|
| 113 | - if (is_a($response, 'Exception')) { |
|
| 114 | - throw new \Exception('Unable to get LivePerson account domain', 101); |
|
| 115 | - } else { |
|
| 116 | - $this->domain = $response->baseURI; |
|
| 117 | - |
|
| 118 | - return $this; |
|
| 119 | - } |
|
| 120 | - } |
|
| 121 | - |
|
| 122 | - public function visitor($visitorID, $sessionID, $setData = false) |
|
| 123 | - { |
|
| 124 | - if (! $this->domain) { |
|
| 125 | - $this->domain('smt'); |
|
| 126 | - } |
|
| 127 | - |
|
| 128 | - if ($setData) { |
|
| 129 | - $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/events?v=1&sid={$sessionID}"; |
|
| 130 | - |
|
| 131 | - return $this->request($url, 'POST', $setData); |
|
| 132 | - } else { |
|
| 133 | - $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/state?v=1&sid={$sessionID}"; |
|
| 134 | - |
|
| 135 | - return $this->request($url, 'GET'); |
|
| 136 | - } |
|
| 137 | - } |
|
| 138 | - |
|
| 139 | - public function agentStatus() |
|
| 140 | - { |
|
| 141 | - if (! $this->domain) { |
|
| 142 | - $this->domain('msgHist'); |
|
| 143 | - } |
|
| 144 | - |
|
| 145 | - $url = "https://{$this->domain}/messaging_history/api/account/{$this->account}/agent-view/status"; |
|
| 146 | - |
|
| 147 | - return $this->request($url, 'POST', new Payload(['skillIds' => $this->skills])); |
|
| 148 | - } |
|
| 149 | - |
|
| 150 | - final public function retrieveHistory(Carbon $start, Carbon $end, $url = false) |
|
| 151 | - { |
|
| 152 | - if (! $this->domain) { |
|
| 153 | - $this->domain('engHistDomain'); |
|
| 154 | - } |
|
| 155 | - |
|
| 156 | - $url = $url ?: "https://{$this->domain}/interaction_history/api/account/{$this->account}/interactions/search?limit={$this->history_limit}&offset=0"; |
|
| 157 | - |
|
| 158 | - $start_str = $start->toW3cString(); |
|
| 159 | - $end_str = $end->toW3cString(); |
|
| 160 | - |
|
| 161 | - $data = [ |
|
| 162 | - 'interactive' => $this->interactive, |
|
| 163 | - 'ended' => $this->ended, |
|
| 164 | - 'start' => [ |
|
| 165 | - 'from' => strtotime($start_str).'000', |
|
| 166 | - 'to' => strtotime($end_str).'000', |
|
| 167 | - ], |
|
| 168 | - ]; |
|
| 169 | - if (count($this->skills)) { |
|
| 170 | - $data['skillIds'] = $this->skills; |
|
| 171 | - } |
|
| 172 | - |
|
| 173 | - $data = new Payload($data); |
|
| 174 | - |
|
| 175 | - return $this->request($url, 'POST', $data); |
|
| 176 | - } |
|
| 177 | - |
|
| 178 | - final public function retrieveMsgHistory(Carbon $start, Carbon $end, $url = false) |
|
| 179 | - { |
|
| 180 | - if (! $this->domain) { |
|
| 181 | - $this->domain('msgHist'); |
|
| 182 | - } |
|
| 183 | - |
|
| 184 | - $url = $url ?: "https://{$this->domain}/messaging_history/api/account/{$this->account}/conversations/search?limit={$this->history_limit}&offset=0"; |
|
| 185 | - |
|
| 186 | - $start_str = $start->toW3cString(); |
|
| 187 | - $end_str = $end->toW3cString(); |
|
| 188 | - |
|
| 189 | - $data = [ |
|
| 190 | - 'interactive' => $this->interactive, |
|
| 191 | - 'ended' => $this->ended, |
|
| 192 | - 'start' => [ |
|
| 193 | - 'from' => strtotime($start_str).'000', |
|
| 194 | - 'to' => strtotime($end_str).'000', |
|
| 195 | - ], |
|
| 196 | - ]; |
|
| 197 | - if (count($this->skills)) { |
|
| 198 | - $data['skillIds'] = $this->skills; |
|
| 199 | - } |
|
| 200 | - |
|
| 201 | - $data = new Payload($data); |
|
| 202 | - |
|
| 203 | - return $this->request($url, 'POST', $data); |
|
| 204 | - } |
|
| 205 | - |
|
| 206 | - public function messagingHistory(Carbon $start = null, Carbon $end = null) |
|
| 207 | - { |
|
| 208 | - $this->retry_counter = 0; |
|
| 209 | - |
|
| 210 | - $start = $start ?: (new Carbon())->today(); |
|
| 211 | - $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 212 | - |
|
| 213 | - $this->start = $start; |
|
| 214 | - $this->end = $end; |
|
| 215 | - |
|
| 216 | - $results_object = $this->retrieveMsgHistory($start, $end); |
|
| 217 | - $results = $results_object->conversationHistoryRecords; |
|
| 218 | - if (property_exists($results_object->_metadata, 'next')) { |
|
| 219 | - $this->next = $results_object->_metadata->next->href; |
|
| 220 | - } |
|
| 221 | - if (property_exists($results_object->_metadata, 'prev')) { |
|
| 222 | - $this->prev = $results_object->_metadata->prev->href; |
|
| 223 | - } |
|
| 224 | - |
|
| 225 | - $history = []; |
|
| 226 | - foreach ($results as $item) { |
|
| 227 | - if (property_exists($item, 'info')) { |
|
| 228 | - $item->info = new Info((array) $item->info); |
|
| 229 | - } |
|
| 230 | - |
|
| 231 | - if (property_exists($item, 'visitorInfo')) { |
|
| 232 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 233 | - } |
|
| 234 | - |
|
| 235 | - if (property_exists($item, 'campaign')) { |
|
| 236 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 237 | - } |
|
| 238 | - |
|
| 239 | - $history[] = new Conversation((array) $item); |
|
| 240 | - } |
|
| 241 | - |
|
| 242 | - return new ConversationHistory($history, $this); |
|
| 243 | - } |
|
| 244 | - |
|
| 245 | - public function history(Carbon $start = null, Carbon $end = null) |
|
| 246 | - { |
|
| 247 | - $this->retry_counter = 0; |
|
| 248 | - |
|
| 249 | - $start = $start ?: (new Carbon())->today(); |
|
| 250 | - $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 251 | - |
|
| 252 | - $this->start = $start; |
|
| 253 | - $this->end = $end; |
|
| 254 | - |
|
| 255 | - $results_object = $this->retrieveHistory($start, $end); |
|
| 256 | - $results = $results_object->interactionHistoryRecords; |
|
| 257 | - if (property_exists($results_object->_metadata, 'next')) { |
|
| 258 | - $this->next = $results_object->_metadata->next->href; |
|
| 259 | - } |
|
| 260 | - if (property_exists($results_object->_metadata, 'prev')) { |
|
| 261 | - $this->prev = $results_object->_metadata->prev->href; |
|
| 262 | - } |
|
| 263 | - |
|
| 264 | - $history = []; |
|
| 265 | - foreach ($results as $item) { |
|
| 266 | - if (property_exists($item, 'info')) { |
|
| 267 | - $item->info = new Info((array) $item->info); |
|
| 268 | - } |
|
| 269 | - |
|
| 270 | - if (property_exists($item, 'visitorInfo')) { |
|
| 271 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 272 | - } |
|
| 273 | - |
|
| 274 | - if (property_exists($item, 'campaign')) { |
|
| 275 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 276 | - } |
|
| 277 | - |
|
| 278 | - $history[] = new Engagement((array) $item); |
|
| 279 | - } |
|
| 71 | + public function active() |
|
| 72 | + { |
|
| 73 | + $this->ended = false; |
|
| 74 | + return $this; |
|
| 75 | + } |
|
| 76 | + |
|
| 77 | + public function limit($limit) |
|
| 78 | + { |
|
| 79 | + $this->history_limit = $limit; |
|
| 80 | + |
|
| 81 | + return $this; |
|
| 82 | + } |
|
| 83 | + |
|
| 84 | + public function skills($skills) |
|
| 85 | + { |
|
| 86 | + $this->skills = $skills; |
|
| 87 | + |
|
| 88 | + return $this; |
|
| 89 | + } |
|
| 90 | + |
|
| 91 | + public function retry($limit) |
|
| 92 | + { |
|
| 93 | + $this->retry_limit = $limit; |
|
| 94 | + |
|
| 95 | + return $this; |
|
| 96 | + } |
|
| 97 | + |
|
| 98 | + public function get() |
|
| 99 | + { |
|
| 100 | + return $this->results; |
|
| 101 | + } |
|
| 102 | + |
|
| 103 | + public function account($accountid) |
|
| 104 | + { |
|
| 105 | + $this->account = $accountid; |
|
| 106 | + |
|
| 107 | + return $this; |
|
| 108 | + } |
|
| 109 | + |
|
| 110 | + public function domain($service) |
|
| 111 | + { |
|
| 112 | + $response = $this->request("https://api.liveperson.net/api/account/{$this->account}/service/{$service}/baseURI.json?version={$this->version}", 'GET'); |
|
| 113 | + if (is_a($response, 'Exception')) { |
|
| 114 | + throw new \Exception('Unable to get LivePerson account domain', 101); |
|
| 115 | + } else { |
|
| 116 | + $this->domain = $response->baseURI; |
|
| 117 | + |
|
| 118 | + return $this; |
|
| 119 | + } |
|
| 120 | + } |
|
| 121 | + |
|
| 122 | + public function visitor($visitorID, $sessionID, $setData = false) |
|
| 123 | + { |
|
| 124 | + if (! $this->domain) { |
|
| 125 | + $this->domain('smt'); |
|
| 126 | + } |
|
| 127 | + |
|
| 128 | + if ($setData) { |
|
| 129 | + $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/events?v=1&sid={$sessionID}"; |
|
| 130 | + |
|
| 131 | + return $this->request($url, 'POST', $setData); |
|
| 132 | + } else { |
|
| 133 | + $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/state?v=1&sid={$sessionID}"; |
|
| 134 | + |
|
| 135 | + return $this->request($url, 'GET'); |
|
| 136 | + } |
|
| 137 | + } |
|
| 138 | + |
|
| 139 | + public function agentStatus() |
|
| 140 | + { |
|
| 141 | + if (! $this->domain) { |
|
| 142 | + $this->domain('msgHist'); |
|
| 143 | + } |
|
| 144 | + |
|
| 145 | + $url = "https://{$this->domain}/messaging_history/api/account/{$this->account}/agent-view/status"; |
|
| 146 | + |
|
| 147 | + return $this->request($url, 'POST', new Payload(['skillIds' => $this->skills])); |
|
| 148 | + } |
|
| 149 | + |
|
| 150 | + final public function retrieveHistory(Carbon $start, Carbon $end, $url = false) |
|
| 151 | + { |
|
| 152 | + if (! $this->domain) { |
|
| 153 | + $this->domain('engHistDomain'); |
|
| 154 | + } |
|
| 155 | + |
|
| 156 | + $url = $url ?: "https://{$this->domain}/interaction_history/api/account/{$this->account}/interactions/search?limit={$this->history_limit}&offset=0"; |
|
| 157 | + |
|
| 158 | + $start_str = $start->toW3cString(); |
|
| 159 | + $end_str = $end->toW3cString(); |
|
| 160 | + |
|
| 161 | + $data = [ |
|
| 162 | + 'interactive' => $this->interactive, |
|
| 163 | + 'ended' => $this->ended, |
|
| 164 | + 'start' => [ |
|
| 165 | + 'from' => strtotime($start_str).'000', |
|
| 166 | + 'to' => strtotime($end_str).'000', |
|
| 167 | + ], |
|
| 168 | + ]; |
|
| 169 | + if (count($this->skills)) { |
|
| 170 | + $data['skillIds'] = $this->skills; |
|
| 171 | + } |
|
| 172 | + |
|
| 173 | + $data = new Payload($data); |
|
| 174 | + |
|
| 175 | + return $this->request($url, 'POST', $data); |
|
| 176 | + } |
|
| 177 | + |
|
| 178 | + final public function retrieveMsgHistory(Carbon $start, Carbon $end, $url = false) |
|
| 179 | + { |
|
| 180 | + if (! $this->domain) { |
|
| 181 | + $this->domain('msgHist'); |
|
| 182 | + } |
|
| 183 | + |
|
| 184 | + $url = $url ?: "https://{$this->domain}/messaging_history/api/account/{$this->account}/conversations/search?limit={$this->history_limit}&offset=0"; |
|
| 185 | + |
|
| 186 | + $start_str = $start->toW3cString(); |
|
| 187 | + $end_str = $end->toW3cString(); |
|
| 188 | + |
|
| 189 | + $data = [ |
|
| 190 | + 'interactive' => $this->interactive, |
|
| 191 | + 'ended' => $this->ended, |
|
| 192 | + 'start' => [ |
|
| 193 | + 'from' => strtotime($start_str).'000', |
|
| 194 | + 'to' => strtotime($end_str).'000', |
|
| 195 | + ], |
|
| 196 | + ]; |
|
| 197 | + if (count($this->skills)) { |
|
| 198 | + $data['skillIds'] = $this->skills; |
|
| 199 | + } |
|
| 200 | + |
|
| 201 | + $data = new Payload($data); |
|
| 202 | + |
|
| 203 | + return $this->request($url, 'POST', $data); |
|
| 204 | + } |
|
| 205 | + |
|
| 206 | + public function messagingHistory(Carbon $start = null, Carbon $end = null) |
|
| 207 | + { |
|
| 208 | + $this->retry_counter = 0; |
|
| 209 | + |
|
| 210 | + $start = $start ?: (new Carbon())->today(); |
|
| 211 | + $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 212 | + |
|
| 213 | + $this->start = $start; |
|
| 214 | + $this->end = $end; |
|
| 215 | + |
|
| 216 | + $results_object = $this->retrieveMsgHistory($start, $end); |
|
| 217 | + $results = $results_object->conversationHistoryRecords; |
|
| 218 | + if (property_exists($results_object->_metadata, 'next')) { |
|
| 219 | + $this->next = $results_object->_metadata->next->href; |
|
| 220 | + } |
|
| 221 | + if (property_exists($results_object->_metadata, 'prev')) { |
|
| 222 | + $this->prev = $results_object->_metadata->prev->href; |
|
| 223 | + } |
|
| 224 | + |
|
| 225 | + $history = []; |
|
| 226 | + foreach ($results as $item) { |
|
| 227 | + if (property_exists($item, 'info')) { |
|
| 228 | + $item->info = new Info((array) $item->info); |
|
| 229 | + } |
|
| 230 | + |
|
| 231 | + if (property_exists($item, 'visitorInfo')) { |
|
| 232 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 233 | + } |
|
| 234 | + |
|
| 235 | + if (property_exists($item, 'campaign')) { |
|
| 236 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 237 | + } |
|
| 238 | + |
|
| 239 | + $history[] = new Conversation((array) $item); |
|
| 240 | + } |
|
| 241 | + |
|
| 242 | + return new ConversationHistory($history, $this); |
|
| 243 | + } |
|
| 244 | + |
|
| 245 | + public function history(Carbon $start = null, Carbon $end = null) |
|
| 246 | + { |
|
| 247 | + $this->retry_counter = 0; |
|
| 248 | + |
|
| 249 | + $start = $start ?: (new Carbon())->today(); |
|
| 250 | + $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 251 | + |
|
| 252 | + $this->start = $start; |
|
| 253 | + $this->end = $end; |
|
| 254 | + |
|
| 255 | + $results_object = $this->retrieveHistory($start, $end); |
|
| 256 | + $results = $results_object->interactionHistoryRecords; |
|
| 257 | + if (property_exists($results_object->_metadata, 'next')) { |
|
| 258 | + $this->next = $results_object->_metadata->next->href; |
|
| 259 | + } |
|
| 260 | + if (property_exists($results_object->_metadata, 'prev')) { |
|
| 261 | + $this->prev = $results_object->_metadata->prev->href; |
|
| 262 | + } |
|
| 263 | + |
|
| 264 | + $history = []; |
|
| 265 | + foreach ($results as $item) { |
|
| 266 | + if (property_exists($item, 'info')) { |
|
| 267 | + $item->info = new Info((array) $item->info); |
|
| 268 | + } |
|
| 269 | + |
|
| 270 | + if (property_exists($item, 'visitorInfo')) { |
|
| 271 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 272 | + } |
|
| 273 | + |
|
| 274 | + if (property_exists($item, 'campaign')) { |
|
| 275 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 276 | + } |
|
| 277 | + |
|
| 278 | + $history[] = new Engagement((array) $item); |
|
| 279 | + } |
|
| 280 | 280 | |
| 281 | - $collection = new EngagementHistory($history, $this); |
|
| 282 | - $collection->metaData = $results_object->_metadata; |
|
| 281 | + $collection = new EngagementHistory($history, $this); |
|
| 282 | + $collection->metaData = $results_object->_metadata; |
|
| 283 | 283 | |
| 284 | - return $collection; |
|
| 285 | - } |
|
| 286 | - |
|
| 287 | - private function request($url, $method, $payload = false) |
|
| 288 | - { |
|
| 289 | - $consumer_key = config("{$this->config}.key"); |
|
| 290 | - $consumer_secret = config("{$this->config}.secret"); |
|
| 291 | - $token = config("{$this->config}.token"); |
|
| 292 | - $secret = config("{$this->config}.token_secret"); |
|
| 293 | - |
|
| 294 | - $stack = HandlerStack::create(); |
|
| 295 | - $auth = new Oauth1([ |
|
| 296 | - 'consumer_key' => $consumer_key, |
|
| 297 | - 'consumer_secret' => $consumer_secret, |
|
| 298 | - 'token' => $token, |
|
| 299 | - 'token_secret' => $secret, |
|
| 300 | - 'signature_method'=> Oauth1::SIGNATURE_METHOD_HMAC, |
|
| 301 | - ]); |
|
| 302 | - $stack->push($auth); |
|
| 303 | - |
|
| 304 | - $client = new Client([ |
|
| 305 | - 'handler' => $stack, |
|
| 306 | - ]); |
|
| 307 | - |
|
| 308 | - $args = [ |
|
| 309 | - 'auth' => 'oauth', |
|
| 310 | - 'headers' => [ |
|
| 311 | - 'content-type' => 'application/json', |
|
| 312 | - ], |
|
| 313 | - ]; |
|
| 314 | - |
|
| 315 | - if ($payload !== false) { |
|
| 316 | - $args['body'] = json_encode($payload); |
|
| 317 | - } |
|
| 318 | - |
|
| 319 | - try { |
|
| 320 | - $res = $client->request($method, $url, $args); |
|
| 321 | - |
|
| 322 | - $response = json_decode($res->getBody()); |
|
| 323 | - } catch (\GuzzleHttp\Exception\ConnectException $connection) { |
|
| 324 | - return $connection; |
|
| 325 | - } catch (\Exception $e) { |
|
| 326 | - if ($this->retry_counter < $this->retry_limit || $this->retry_limit == -1) { |
|
| 327 | - usleep(1500); |
|
| 328 | - $this->retry_counter++; |
|
| 329 | - $response = $this->request($url, $payload); |
|
| 330 | - } else { |
|
| 331 | - throw $e; //new LiveEngageException("Retry limit has been exceeded ($this->retry_limit)", 100); |
|
| 332 | - } |
|
| 333 | - } |
|
| 334 | - |
|
| 335 | - return $response; |
|
| 336 | - } |
|
| 284 | + return $collection; |
|
| 285 | + } |
|
| 286 | + |
|
| 287 | + private function request($url, $method, $payload = false) |
|
| 288 | + { |
|
| 289 | + $consumer_key = config("{$this->config}.key"); |
|
| 290 | + $consumer_secret = config("{$this->config}.secret"); |
|
| 291 | + $token = config("{$this->config}.token"); |
|
| 292 | + $secret = config("{$this->config}.token_secret"); |
|
| 293 | + |
|
| 294 | + $stack = HandlerStack::create(); |
|
| 295 | + $auth = new Oauth1([ |
|
| 296 | + 'consumer_key' => $consumer_key, |
|
| 297 | + 'consumer_secret' => $consumer_secret, |
|
| 298 | + 'token' => $token, |
|
| 299 | + 'token_secret' => $secret, |
|
| 300 | + 'signature_method'=> Oauth1::SIGNATURE_METHOD_HMAC, |
|
| 301 | + ]); |
|
| 302 | + $stack->push($auth); |
|
| 303 | + |
|
| 304 | + $client = new Client([ |
|
| 305 | + 'handler' => $stack, |
|
| 306 | + ]); |
|
| 307 | + |
|
| 308 | + $args = [ |
|
| 309 | + 'auth' => 'oauth', |
|
| 310 | + 'headers' => [ |
|
| 311 | + 'content-type' => 'application/json', |
|
| 312 | + ], |
|
| 313 | + ]; |
|
| 314 | + |
|
| 315 | + if ($payload !== false) { |
|
| 316 | + $args['body'] = json_encode($payload); |
|
| 317 | + } |
|
| 318 | + |
|
| 319 | + try { |
|
| 320 | + $res = $client->request($method, $url, $args); |
|
| 321 | + |
|
| 322 | + $response = json_decode($res->getBody()); |
|
| 323 | + } catch (\GuzzleHttp\Exception\ConnectException $connection) { |
|
| 324 | + return $connection; |
|
| 325 | + } catch (\Exception $e) { |
|
| 326 | + if ($this->retry_counter < $this->retry_limit || $this->retry_limit == -1) { |
|
| 327 | + usleep(1500); |
|
| 328 | + $this->retry_counter++; |
|
| 329 | + $response = $this->request($url, $payload); |
|
| 330 | + } else { |
|
| 331 | + throw $e; //new LiveEngageException("Retry limit has been exceeded ($this->retry_limit)", 100); |
|
| 332 | + } |
|
| 333 | + } |
|
| 334 | + |
|
| 335 | + return $response; |
|
| 336 | + } |
|
| 337 | 337 | } |
@@ -121,7 +121,7 @@ discard block |
||
| 121 | 121 | |
| 122 | 122 | public function visitor($visitorID, $sessionID, $setData = false) |
| 123 | 123 | { |
| 124 | - if (! $this->domain) { |
|
| 124 | + if (!$this->domain) { |
|
| 125 | 125 | $this->domain('smt'); |
| 126 | 126 | } |
| 127 | 127 | |
@@ -138,7 +138,7 @@ discard block |
||
| 138 | 138 | |
| 139 | 139 | public function agentStatus() |
| 140 | 140 | { |
| 141 | - if (! $this->domain) { |
|
| 141 | + if (!$this->domain) { |
|
| 142 | 142 | $this->domain('msgHist'); |
| 143 | 143 | } |
| 144 | 144 | |
@@ -149,7 +149,7 @@ discard block |
||
| 149 | 149 | |
| 150 | 150 | final public function retrieveHistory(Carbon $start, Carbon $end, $url = false) |
| 151 | 151 | { |
| 152 | - if (! $this->domain) { |
|
| 152 | + if (!$this->domain) { |
|
| 153 | 153 | $this->domain('engHistDomain'); |
| 154 | 154 | } |
| 155 | 155 | |
@@ -162,8 +162,8 @@ discard block |
||
| 162 | 162 | 'interactive' => $this->interactive, |
| 163 | 163 | 'ended' => $this->ended, |
| 164 | 164 | 'start' => [ |
| 165 | - 'from' => strtotime($start_str).'000', |
|
| 166 | - 'to' => strtotime($end_str).'000', |
|
| 165 | + 'from' => strtotime($start_str) . '000', |
|
| 166 | + 'to' => strtotime($end_str) . '000', |
|
| 167 | 167 | ], |
| 168 | 168 | ]; |
| 169 | 169 | if (count($this->skills)) { |
@@ -177,7 +177,7 @@ discard block |
||
| 177 | 177 | |
| 178 | 178 | final public function retrieveMsgHistory(Carbon $start, Carbon $end, $url = false) |
| 179 | 179 | { |
| 180 | - if (! $this->domain) { |
|
| 180 | + if (!$this->domain) { |
|
| 181 | 181 | $this->domain('msgHist'); |
| 182 | 182 | } |
| 183 | 183 | |
@@ -190,8 +190,8 @@ discard block |
||
| 190 | 190 | 'interactive' => $this->interactive, |
| 191 | 191 | 'ended' => $this->ended, |
| 192 | 192 | 'start' => [ |
| 193 | - 'from' => strtotime($start_str).'000', |
|
| 194 | - 'to' => strtotime($end_str).'000', |
|
| 193 | + 'from' => strtotime($start_str) . '000', |
|
| 194 | + 'to' => strtotime($end_str) . '000', |
|
| 195 | 195 | ], |
| 196 | 196 | ]; |
| 197 | 197 | if (count($this->skills)) { |
