@@ -6,8 +6,8 @@ |
||
| 6 | 6 | |
| 7 | 7 | class LiveEngageLaravel extends Facade |
| 8 | 8 | { |
| 9 | - protected static function getFacadeAccessor() |
|
| 10 | - { |
|
| 11 | - return 'live-engage-laravel'; |
|
| 12 | - } |
|
| 9 | + protected static function getFacadeAccessor() |
|
| 10 | + { |
|
| 11 | + return 'live-engage-laravel'; |
|
| 12 | + } |
|
| 13 | 13 | } |
@@ -8,58 +8,58 @@ |
||
| 8 | 8 | |
| 9 | 9 | class EngagementHistory extends Collection |
| 10 | 10 | { |
| 11 | - private $instance; |
|
| 11 | + private $instance; |
|
| 12 | 12 | |
| 13 | - public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 14 | - { |
|
| 15 | - $this->instance = $instance; |
|
| 13 | + public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 14 | + { |
|
| 15 | + $this->instance = $instance; |
|
| 16 | 16 | |
| 17 | - parent::__construct($models); |
|
| 18 | - } |
|
| 17 | + parent::__construct($models); |
|
| 18 | + } |
|
| 19 | 19 | |
| 20 | - public function next() |
|
| 21 | - { |
|
| 22 | - if (! $this->instance) { |
|
| 23 | - return false; |
|
| 24 | - } |
|
| 20 | + public function next() |
|
| 21 | + { |
|
| 22 | + if (! $this->instance) { |
|
| 23 | + return false; |
|
| 24 | + } |
|
| 25 | 25 | |
| 26 | - $instance = $this->instance; |
|
| 26 | + $instance = $this->instance; |
|
| 27 | 27 | |
| 28 | - $next = $instance->retrieveHistory($instance->start, $instance->end, $instance->next); |
|
| 29 | - if (property_exists($next->_metadata, 'next')) { |
|
| 30 | - $instance->next = $next->_metadata->next->href; |
|
| 28 | + $next = $instance->retrieveHistory($instance->start, $instance->end, $instance->next); |
|
| 29 | + if (property_exists($next->_metadata, 'next')) { |
|
| 30 | + $instance->next = $next->_metadata->next->href; |
|
| 31 | 31 | |
| 32 | - $history = []; |
|
| 33 | - foreach ($next->interactionHistoryRecords as $item) { |
|
| 34 | - $history[] = new Engagement((array) $item); |
|
| 35 | - } |
|
| 32 | + $history = []; |
|
| 33 | + foreach ($next->interactionHistoryRecords as $item) { |
|
| 34 | + $history[] = new Engagement((array) $item); |
|
| 35 | + } |
|
| 36 | 36 | |
| 37 | - return $this->merge(new self($history)); |
|
| 38 | - } else { |
|
| 39 | - return false; |
|
| 40 | - } |
|
| 41 | - } |
|
| 37 | + return $this->merge(new self($history)); |
|
| 38 | + } else { |
|
| 39 | + return false; |
|
| 40 | + } |
|
| 41 | + } |
|
| 42 | 42 | |
| 43 | - public function prev() |
|
| 44 | - { |
|
| 45 | - if (! $this->instance) { |
|
| 46 | - return false; |
|
| 47 | - } |
|
| 43 | + public function prev() |
|
| 44 | + { |
|
| 45 | + if (! $this->instance) { |
|
| 46 | + return false; |
|
| 47 | + } |
|
| 48 | 48 | |
| 49 | - $instance = $this->instance; |
|
| 49 | + $instance = $this->instance; |
|
| 50 | 50 | |
| 51 | - $prev = $instance->retrieveHistory($instance->start, $instance->end, $instance->prev); |
|
| 52 | - if (property_exists($prev->_metadata, 'prev')) { |
|
| 53 | - $instance->prev = $prev->_metadata->prev->href; |
|
| 51 | + $prev = $instance->retrieveHistory($instance->start, $instance->end, $instance->prev); |
|
| 52 | + if (property_exists($prev->_metadata, 'prev')) { |
|
| 53 | + $instance->prev = $prev->_metadata->prev->href; |
|
| 54 | 54 | |
| 55 | - $history = []; |
|
| 56 | - foreach ($next->interactionHistoryRecords as $item) { |
|
| 57 | - $history[] = new Engagement((array) $item); |
|
| 58 | - } |
|
| 55 | + $history = []; |
|
| 56 | + foreach ($next->interactionHistoryRecords as $item) { |
|
| 57 | + $history[] = new Engagement((array) $item); |
|
| 58 | + } |
|
| 59 | 59 | |
| 60 | - return $this->merge(new self($history)); |
|
| 61 | - } else { |
|
| 62 | - return false; |
|
| 63 | - } |
|
| 64 | - } |
|
| 60 | + return $this->merge(new self($history)); |
|
| 61 | + } else { |
|
| 62 | + return false; |
|
| 63 | + } |
|
| 64 | + } |
|
| 65 | 65 | } |
@@ -19,7 +19,7 @@ discard block |
||
| 19 | 19 | |
| 20 | 20 | public function next() |
| 21 | 21 | { |
| 22 | - if (! $this->instance) { |
|
| 22 | + if (!$this->instance) { |
|
| 23 | 23 | return false; |
| 24 | 24 | } |
| 25 | 25 | |
@@ -42,7 +42,7 @@ discard block |
||
| 42 | 42 | |
| 43 | 43 | public function prev() |
| 44 | 44 | { |
| 45 | - if (! $this->instance) { |
|
| 45 | + if (!$this->instance) { |
|
| 46 | 46 | return false; |
| 47 | 47 | } |
| 48 | 48 | |
@@ -8,58 +8,58 @@ |
||
| 8 | 8 | |
| 9 | 9 | class ConversationHistory extends Collection |
| 10 | 10 | { |
| 11 | - private $instance; |
|
| 11 | + private $instance; |
|
| 12 | 12 | |
| 13 | - public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 14 | - { |
|
| 15 | - $this->instance = $instance; |
|
| 13 | + public function __construct(array $models = [], LiveEngageLaravel $instance = null) |
|
| 14 | + { |
|
| 15 | + $this->instance = $instance; |
|
| 16 | 16 | |
| 17 | - parent::__construct($models); |
|
| 18 | - } |
|
| 17 | + parent::__construct($models); |
|
| 18 | + } |
|
| 19 | 19 | |
| 20 | - public function next() |
|
| 21 | - { |
|
| 22 | - if (! $this->instance) { |
|
| 23 | - return false; |
|
| 24 | - } |
|
| 20 | + public function next() |
|
| 21 | + { |
|
| 22 | + if (! $this->instance) { |
|
| 23 | + return false; |
|
| 24 | + } |
|
| 25 | 25 | |
| 26 | - $instance = $this->instance; |
|
| 26 | + $instance = $this->instance; |
|
| 27 | 27 | |
| 28 | - $next = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->next); |
|
| 29 | - if (property_exists($next->_metadata, 'next')) { |
|
| 30 | - $instance->next = $next->_metadata->next->href; |
|
| 28 | + $next = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->next); |
|
| 29 | + if (property_exists($next->_metadata, 'next')) { |
|
| 30 | + $instance->next = $next->_metadata->next->href; |
|
| 31 | 31 | |
| 32 | - $history = []; |
|
| 33 | - foreach ($next->conversationHistoryRecords as $item) { |
|
| 34 | - $history[] = new Conversation((array) $item); |
|
| 35 | - } |
|
| 32 | + $history = []; |
|
| 33 | + foreach ($next->conversationHistoryRecords as $item) { |
|
| 34 | + $history[] = new Conversation((array) $item); |
|
| 35 | + } |
|
| 36 | 36 | |
| 37 | - return $this->merge(new self($history)); |
|
| 38 | - } else { |
|
| 39 | - return false; |
|
| 40 | - } |
|
| 41 | - } |
|
| 37 | + return $this->merge(new self($history)); |
|
| 38 | + } else { |
|
| 39 | + return false; |
|
| 40 | + } |
|
| 41 | + } |
|
| 42 | 42 | |
| 43 | - public function prev() |
|
| 44 | - { |
|
| 45 | - if (! $this->instance) { |
|
| 46 | - return false; |
|
| 47 | - } |
|
| 43 | + public function prev() |
|
| 44 | + { |
|
| 45 | + if (! $this->instance) { |
|
| 46 | + return false; |
|
| 47 | + } |
|
| 48 | 48 | |
| 49 | - $instance = $this->instance; |
|
| 49 | + $instance = $this->instance; |
|
| 50 | 50 | |
| 51 | - $prev = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->prev); |
|
| 52 | - if (property_exists($prev->_metadata, 'prev')) { |
|
| 53 | - $instance->prev = $prev->_metadata->prev->href; |
|
| 51 | + $prev = $instance->retrieveMsgHistory($instance->start, $instance->end, $instance->prev); |
|
| 52 | + if (property_exists($prev->_metadata, 'prev')) { |
|
| 53 | + $instance->prev = $prev->_metadata->prev->href; |
|
| 54 | 54 | |
| 55 | - $history = []; |
|
| 56 | - foreach ($next->conversationHistoryRecords as $item) { |
|
| 57 | - $history[] = new Conversation((array) $item); |
|
| 58 | - } |
|
| 55 | + $history = []; |
|
| 56 | + foreach ($next->conversationHistoryRecords as $item) { |
|
| 57 | + $history[] = new Conversation((array) $item); |
|
| 58 | + } |
|
| 59 | 59 | |
| 60 | - return $this->merge(new self($history)); |
|
| 61 | - } else { |
|
| 62 | - return false; |
|
| 63 | - } |
|
| 64 | - } |
|
| 60 | + return $this->merge(new self($history)); |
|
| 61 | + } else { |
|
| 62 | + return false; |
|
| 63 | + } |
|
| 64 | + } |
|
| 65 | 65 | } |
@@ -19,7 +19,7 @@ discard block |
||
| 19 | 19 | |
| 20 | 20 | public function next() |
| 21 | 21 | { |
| 22 | - if (! $this->instance) { |
|
| 22 | + if (!$this->instance) { |
|
| 23 | 23 | return false; |
| 24 | 24 | } |
| 25 | 25 | |
@@ -42,7 +42,7 @@ discard block |
||
| 42 | 42 | |
| 43 | 43 | public function prev() |
| 44 | 44 | { |
| 45 | - if (! $this->instance) { |
|
| 45 | + if (!$this->instance) { |
|
| 46 | 46 | return false; |
| 47 | 47 | } |
| 48 | 48 | |
@@ -6,8 +6,8 @@ |
||
| 6 | 6 | |
| 7 | 7 | class Transcript extends Collection |
| 8 | 8 | { |
| 9 | - public function __construct(array $models = []) |
|
| 10 | - { |
|
| 11 | - return parent::__construct($models); |
|
| 12 | - } |
|
| 9 | + public function __construct(array $models = []) |
|
| 10 | + { |
|
| 11 | + return parent::__construct($models); |
|
| 12 | + } |
|
| 13 | 13 | } |
@@ -18,303 +18,303 @@ |
||
| 18 | 18 | |
| 19 | 19 | class LiveEngageLaravel |
| 20 | 20 | { |
| 21 | - private $account = false; |
|
| 22 | - private $results = []; |
|
| 23 | - private $skills = []; |
|
| 24 | - private $next = false; |
|
| 25 | - private $prev = false; |
|
| 26 | - private $start; |
|
| 27 | - private $end; |
|
| 28 | - private $config = 'services.liveperson.default'; |
|
| 29 | - private $version = '1.0'; |
|
| 30 | - private $history_limit = 50; |
|
| 31 | - private $history = false; |
|
| 32 | - private $context = 'interactionHistoryRecords'; |
|
| 33 | - |
|
| 34 | - private $domain = false; |
|
| 35 | - |
|
| 36 | - private $retry_limit = 5; |
|
| 37 | - private $retry_counter = 0; |
|
| 38 | - |
|
| 39 | - public function __get($attribute) |
|
| 40 | - { |
|
| 41 | - return $this->$attribute; |
|
| 42 | - } |
|
| 43 | - |
|
| 44 | - public function __set($attribute, $value) |
|
| 45 | - { |
|
| 46 | - return $this->$attribute = $value; |
|
| 47 | - } |
|
| 48 | - |
|
| 49 | - public function __construct() |
|
| 50 | - { |
|
| 51 | - $this->account = config("{$this->config}.account"); |
|
| 52 | - $this->domain = config("{$this->config}.domain"); |
|
| 53 | - $this->version = config("{$this->config}.version") ?: $this->version; |
|
| 54 | - } |
|
| 55 | - |
|
| 56 | - public function key($key = 'default') |
|
| 57 | - { |
|
| 58 | - $this->config = "services.liveperson.$key"; |
|
| 59 | - |
|
| 60 | - return $this; |
|
| 61 | - } |
|
| 62 | - |
|
| 63 | - public function limit($limit) |
|
| 64 | - { |
|
| 65 | - $this->history_limit = $limit; |
|
| 66 | - |
|
| 67 | - return $this; |
|
| 68 | - } |
|
| 69 | - |
|
| 70 | - public function skills($skills) |
|
| 71 | - { |
|
| 72 | - $this->skills = $skills; |
|
| 73 | - |
|
| 74 | - return $this; |
|
| 75 | - } |
|
| 76 | - |
|
| 77 | - public function retry($limit) |
|
| 78 | - { |
|
| 79 | - $this->retry_limit = $limit; |
|
| 80 | - |
|
| 81 | - return $this; |
|
| 82 | - } |
|
| 83 | - |
|
| 84 | - public function get() |
|
| 85 | - { |
|
| 86 | - return $this->results; |
|
| 87 | - } |
|
| 88 | - |
|
| 89 | - public function account($accountid) |
|
| 90 | - { |
|
| 91 | - $this->account = $accountid; |
|
| 92 | - |
|
| 93 | - return $this; |
|
| 94 | - } |
|
| 95 | - |
|
| 96 | - public function domain($service) |
|
| 97 | - { |
|
| 98 | - $response = $this->request("https://api.liveperson.net/api/account/{$this->account}/service/{$service}/baseURI.json?version={$this->version}", 'GET'); |
|
| 99 | - if (is_a($response, 'Exception')) { |
|
| 100 | - throw new \Exception('Unable to get LivePerson account domain', 101); |
|
| 101 | - } else { |
|
| 102 | - $this->domain = $response->baseURI; |
|
| 103 | - |
|
| 104 | - return $this; |
|
| 105 | - } |
|
| 106 | - } |
|
| 107 | - |
|
| 108 | - public function visitor($visitorID, $sessionID, $setData = false) |
|
| 109 | - { |
|
| 110 | - if (! $this->domain) { |
|
| 111 | - $this->domain('smt'); |
|
| 112 | - } |
|
| 113 | - |
|
| 114 | - if ($setData) { |
|
| 115 | - $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/events?v=1&sid={$sessionID}"; |
|
| 116 | - |
|
| 117 | - return $this->request($url, 'POST', $setData); |
|
| 118 | - } else { |
|
| 119 | - $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/state?v=1&sid={$sessionID}"; |
|
| 120 | - |
|
| 121 | - return $this->request($url, 'GET'); |
|
| 122 | - } |
|
| 123 | - } |
|
| 124 | - |
|
| 125 | - public function agentStatus() |
|
| 126 | - { |
|
| 127 | - if (! $this->domain) { |
|
| 128 | - $this->domain('msgHist'); |
|
| 129 | - } |
|
| 130 | - |
|
| 131 | - $url = "https://{$this->domain}/messaging_history/api/account/{$this->account}/agent-view/status"; |
|
| 132 | - |
|
| 133 | - return $this->request($url, 'POST', new Payload(['skillIds' => $this->skills])); |
|
| 134 | - } |
|
| 135 | - |
|
| 136 | - final public function retrieveHistory(Carbon $start, Carbon $end, $url = false) |
|
| 137 | - { |
|
| 138 | - if (! $this->domain) { |
|
| 139 | - $this->domain('engHistDomain'); |
|
| 140 | - } |
|
| 141 | - |
|
| 142 | - $url = $url ?: "https://{$this->domain}/interaction_history/api/account/{$this->account}/interactions/search?limit={$this->history_limit}&offset=0"; |
|
| 143 | - |
|
| 144 | - $start_str = $start->toW3cString(); |
|
| 145 | - $end_str = $end->toW3cString(); |
|
| 146 | - |
|
| 147 | - $data = [ |
|
| 148 | - 'interactive' => true, |
|
| 149 | - 'ended' => true, |
|
| 150 | - 'start' => [ |
|
| 151 | - 'from' => strtotime($start_str).'000', |
|
| 152 | - 'to' => strtotime($end_str).'000', |
|
| 153 | - ], |
|
| 154 | - ]; |
|
| 155 | - if (count($this->skills)) { |
|
| 156 | - $data['skillIds'] = $this->skills; |
|
| 157 | - } |
|
| 158 | - |
|
| 159 | - $data = new Payload($data); |
|
| 160 | - |
|
| 161 | - return $this->request($url, 'POST', $data); |
|
| 162 | - } |
|
| 163 | - |
|
| 164 | - final public function retrieveMsgHistory(Carbon $start, Carbon $end, $url = false) |
|
| 165 | - { |
|
| 166 | - if (! $this->domain) { |
|
| 167 | - $this->domain('msgHist'); |
|
| 168 | - } |
|
| 169 | - |
|
| 170 | - $url = $url ?: "https://{$this->domain}/messaging_history/api/account/{$this->account}/conversations/search?limit={$this->history_limit}&offset=0"; |
|
| 171 | - |
|
| 172 | - $start_str = $start->toW3cString(); |
|
| 173 | - $end_str = $end->toW3cString(); |
|
| 174 | - |
|
| 175 | - $data = [ |
|
| 176 | - 'interactive' => true, |
|
| 177 | - 'ended' => true, |
|
| 178 | - 'start' => [ |
|
| 179 | - 'from' => strtotime($start_str).'000', |
|
| 180 | - 'to' => strtotime($end_str).'000', |
|
| 181 | - ], |
|
| 182 | - ]; |
|
| 183 | - if (count($this->skills)) { |
|
| 184 | - $data['skillIds'] = $this->skills; |
|
| 185 | - } |
|
| 186 | - |
|
| 187 | - $data = new Payload($data); |
|
| 188 | - |
|
| 189 | - return $this->request($url, 'POST', $data); |
|
| 190 | - } |
|
| 191 | - |
|
| 192 | - public function messagingHistory(Carbon $start = null, Carbon $end = null) |
|
| 193 | - { |
|
| 194 | - $this->retry_counter = 0; |
|
| 195 | - |
|
| 196 | - $start = $start ?: (new Carbon())->today(); |
|
| 197 | - $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 198 | - |
|
| 199 | - $this->start = $start; |
|
| 200 | - $this->end = $end; |
|
| 201 | - |
|
| 202 | - $results_object = $this->retrieveMsgHistory($start, $end); |
|
| 203 | - $results = $results_object->conversationHistoryRecords; |
|
| 204 | - if (property_exists($results_object->_metadata, 'next')) { |
|
| 205 | - $this->next = $results_object->_metadata->next->href; |
|
| 206 | - } |
|
| 207 | - if (property_exists($results_object->_metadata, 'prev')) { |
|
| 208 | - $this->prev = $results_object->_metadata->prev->href; |
|
| 209 | - } |
|
| 210 | - |
|
| 211 | - $history = []; |
|
| 212 | - foreach ($results as $item) { |
|
| 213 | - if (property_exists($item, 'info')) { |
|
| 214 | - $item->info = new Info((array) $item->info); |
|
| 215 | - } |
|
| 216 | - |
|
| 217 | - if (property_exists($item, 'visitorInfo')) { |
|
| 218 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 219 | - } |
|
| 220 | - |
|
| 221 | - if (property_exists($item, 'campaign')) { |
|
| 222 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 223 | - } |
|
| 224 | - |
|
| 225 | - $history[] = new Conversation((array) $item); |
|
| 226 | - } |
|
| 227 | - |
|
| 228 | - return new ConversationHistory($history, $this); |
|
| 229 | - } |
|
| 230 | - |
|
| 231 | - public function history(Carbon $start = null, Carbon $end = null) |
|
| 232 | - { |
|
| 233 | - $this->retry_counter = 0; |
|
| 234 | - |
|
| 235 | - $start = $start ?: (new Carbon())->today(); |
|
| 236 | - $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 237 | - |
|
| 238 | - $this->start = $start; |
|
| 239 | - $this->end = $end; |
|
| 240 | - |
|
| 241 | - $results_object = $this->retrieveHistory($start, $end); |
|
| 242 | - $results = $results_object->interactionHistoryRecords; |
|
| 243 | - if (property_exists($results_object->_metadata, 'next')) { |
|
| 244 | - $this->next = $results_object->_metadata->next->href; |
|
| 245 | - } |
|
| 246 | - if (property_exists($results_object->_metadata, 'prev')) { |
|
| 247 | - $this->prev = $results_object->_metadata->prev->href; |
|
| 248 | - } |
|
| 249 | - |
|
| 250 | - $history = []; |
|
| 251 | - foreach ($results as $item) { |
|
| 252 | - if (property_exists($item, 'info')) { |
|
| 253 | - $item->info = new Info((array) $item->info); |
|
| 254 | - } |
|
| 255 | - |
|
| 256 | - if (property_exists($item, 'visitorInfo')) { |
|
| 257 | - $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 258 | - } |
|
| 259 | - |
|
| 260 | - if (property_exists($item, 'campaign')) { |
|
| 261 | - $item->campaign = new Campaign((array) $item->campaign); |
|
| 262 | - } |
|
| 263 | - |
|
| 264 | - $history[] = new Engagement((array) $item); |
|
| 265 | - } |
|
| 21 | + private $account = false; |
|
| 22 | + private $results = []; |
|
| 23 | + private $skills = []; |
|
| 24 | + private $next = false; |
|
| 25 | + private $prev = false; |
|
| 26 | + private $start; |
|
| 27 | + private $end; |
|
| 28 | + private $config = 'services.liveperson.default'; |
|
| 29 | + private $version = '1.0'; |
|
| 30 | + private $history_limit = 50; |
|
| 31 | + private $history = false; |
|
| 32 | + private $context = 'interactionHistoryRecords'; |
|
| 33 | + |
|
| 34 | + private $domain = false; |
|
| 35 | + |
|
| 36 | + private $retry_limit = 5; |
|
| 37 | + private $retry_counter = 0; |
|
| 38 | + |
|
| 39 | + public function __get($attribute) |
|
| 40 | + { |
|
| 41 | + return $this->$attribute; |
|
| 42 | + } |
|
| 43 | + |
|
| 44 | + public function __set($attribute, $value) |
|
| 45 | + { |
|
| 46 | + return $this->$attribute = $value; |
|
| 47 | + } |
|
| 48 | + |
|
| 49 | + public function __construct() |
|
| 50 | + { |
|
| 51 | + $this->account = config("{$this->config}.account"); |
|
| 52 | + $this->domain = config("{$this->config}.domain"); |
|
| 53 | + $this->version = config("{$this->config}.version") ?: $this->version; |
|
| 54 | + } |
|
| 55 | + |
|
| 56 | + public function key($key = 'default') |
|
| 57 | + { |
|
| 58 | + $this->config = "services.liveperson.$key"; |
|
| 59 | + |
|
| 60 | + return $this; |
|
| 61 | + } |
|
| 62 | + |
|
| 63 | + public function limit($limit) |
|
| 64 | + { |
|
| 65 | + $this->history_limit = $limit; |
|
| 66 | + |
|
| 67 | + return $this; |
|
| 68 | + } |
|
| 69 | + |
|
| 70 | + public function skills($skills) |
|
| 71 | + { |
|
| 72 | + $this->skills = $skills; |
|
| 73 | + |
|
| 74 | + return $this; |
|
| 75 | + } |
|
| 76 | + |
|
| 77 | + public function retry($limit) |
|
| 78 | + { |
|
| 79 | + $this->retry_limit = $limit; |
|
| 80 | + |
|
| 81 | + return $this; |
|
| 82 | + } |
|
| 83 | + |
|
| 84 | + public function get() |
|
| 85 | + { |
|
| 86 | + return $this->results; |
|
| 87 | + } |
|
| 88 | + |
|
| 89 | + public function account($accountid) |
|
| 90 | + { |
|
| 91 | + $this->account = $accountid; |
|
| 92 | + |
|
| 93 | + return $this; |
|
| 94 | + } |
|
| 95 | + |
|
| 96 | + public function domain($service) |
|
| 97 | + { |
|
| 98 | + $response = $this->request("https://api.liveperson.net/api/account/{$this->account}/service/{$service}/baseURI.json?version={$this->version}", 'GET'); |
|
| 99 | + if (is_a($response, 'Exception')) { |
|
| 100 | + throw new \Exception('Unable to get LivePerson account domain', 101); |
|
| 101 | + } else { |
|
| 102 | + $this->domain = $response->baseURI; |
|
| 103 | + |
|
| 104 | + return $this; |
|
| 105 | + } |
|
| 106 | + } |
|
| 107 | + |
|
| 108 | + public function visitor($visitorID, $sessionID, $setData = false) |
|
| 109 | + { |
|
| 110 | + if (! $this->domain) { |
|
| 111 | + $this->domain('smt'); |
|
| 112 | + } |
|
| 113 | + |
|
| 114 | + if ($setData) { |
|
| 115 | + $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/events?v=1&sid={$sessionID}"; |
|
| 116 | + |
|
| 117 | + return $this->request($url, 'POST', $setData); |
|
| 118 | + } else { |
|
| 119 | + $url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/state?v=1&sid={$sessionID}"; |
|
| 120 | + |
|
| 121 | + return $this->request($url, 'GET'); |
|
| 122 | + } |
|
| 123 | + } |
|
| 124 | + |
|
| 125 | + public function agentStatus() |
|
| 126 | + { |
|
| 127 | + if (! $this->domain) { |
|
| 128 | + $this->domain('msgHist'); |
|
| 129 | + } |
|
| 130 | + |
|
| 131 | + $url = "https://{$this->domain}/messaging_history/api/account/{$this->account}/agent-view/status"; |
|
| 132 | + |
|
| 133 | + return $this->request($url, 'POST', new Payload(['skillIds' => $this->skills])); |
|
| 134 | + } |
|
| 135 | + |
|
| 136 | + final public function retrieveHistory(Carbon $start, Carbon $end, $url = false) |
|
| 137 | + { |
|
| 138 | + if (! $this->domain) { |
|
| 139 | + $this->domain('engHistDomain'); |
|
| 140 | + } |
|
| 141 | + |
|
| 142 | + $url = $url ?: "https://{$this->domain}/interaction_history/api/account/{$this->account}/interactions/search?limit={$this->history_limit}&offset=0"; |
|
| 143 | + |
|
| 144 | + $start_str = $start->toW3cString(); |
|
| 145 | + $end_str = $end->toW3cString(); |
|
| 146 | + |
|
| 147 | + $data = [ |
|
| 148 | + 'interactive' => true, |
|
| 149 | + 'ended' => true, |
|
| 150 | + 'start' => [ |
|
| 151 | + 'from' => strtotime($start_str).'000', |
|
| 152 | + 'to' => strtotime($end_str).'000', |
|
| 153 | + ], |
|
| 154 | + ]; |
|
| 155 | + if (count($this->skills)) { |
|
| 156 | + $data['skillIds'] = $this->skills; |
|
| 157 | + } |
|
| 158 | + |
|
| 159 | + $data = new Payload($data); |
|
| 160 | + |
|
| 161 | + return $this->request($url, 'POST', $data); |
|
| 162 | + } |
|
| 163 | + |
|
| 164 | + final public function retrieveMsgHistory(Carbon $start, Carbon $end, $url = false) |
|
| 165 | + { |
|
| 166 | + if (! $this->domain) { |
|
| 167 | + $this->domain('msgHist'); |
|
| 168 | + } |
|
| 169 | + |
|
| 170 | + $url = $url ?: "https://{$this->domain}/messaging_history/api/account/{$this->account}/conversations/search?limit={$this->history_limit}&offset=0"; |
|
| 171 | + |
|
| 172 | + $start_str = $start->toW3cString(); |
|
| 173 | + $end_str = $end->toW3cString(); |
|
| 174 | + |
|
| 175 | + $data = [ |
|
| 176 | + 'interactive' => true, |
|
| 177 | + 'ended' => true, |
|
| 178 | + 'start' => [ |
|
| 179 | + 'from' => strtotime($start_str).'000', |
|
| 180 | + 'to' => strtotime($end_str).'000', |
|
| 181 | + ], |
|
| 182 | + ]; |
|
| 183 | + if (count($this->skills)) { |
|
| 184 | + $data['skillIds'] = $this->skills; |
|
| 185 | + } |
|
| 186 | + |
|
| 187 | + $data = new Payload($data); |
|
| 188 | + |
|
| 189 | + return $this->request($url, 'POST', $data); |
|
| 190 | + } |
|
| 191 | + |
|
| 192 | + public function messagingHistory(Carbon $start = null, Carbon $end = null) |
|
| 193 | + { |
|
| 194 | + $this->retry_counter = 0; |
|
| 195 | + |
|
| 196 | + $start = $start ?: (new Carbon())->today(); |
|
| 197 | + $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 198 | + |
|
| 199 | + $this->start = $start; |
|
| 200 | + $this->end = $end; |
|
| 201 | + |
|
| 202 | + $results_object = $this->retrieveMsgHistory($start, $end); |
|
| 203 | + $results = $results_object->conversationHistoryRecords; |
|
| 204 | + if (property_exists($results_object->_metadata, 'next')) { |
|
| 205 | + $this->next = $results_object->_metadata->next->href; |
|
| 206 | + } |
|
| 207 | + if (property_exists($results_object->_metadata, 'prev')) { |
|
| 208 | + $this->prev = $results_object->_metadata->prev->href; |
|
| 209 | + } |
|
| 210 | + |
|
| 211 | + $history = []; |
|
| 212 | + foreach ($results as $item) { |
|
| 213 | + if (property_exists($item, 'info')) { |
|
| 214 | + $item->info = new Info((array) $item->info); |
|
| 215 | + } |
|
| 216 | + |
|
| 217 | + if (property_exists($item, 'visitorInfo')) { |
|
| 218 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 219 | + } |
|
| 220 | + |
|
| 221 | + if (property_exists($item, 'campaign')) { |
|
| 222 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 223 | + } |
|
| 224 | + |
|
| 225 | + $history[] = new Conversation((array) $item); |
|
| 226 | + } |
|
| 227 | + |
|
| 228 | + return new ConversationHistory($history, $this); |
|
| 229 | + } |
|
| 230 | + |
|
| 231 | + public function history(Carbon $start = null, Carbon $end = null) |
|
| 232 | + { |
|
| 233 | + $this->retry_counter = 0; |
|
| 234 | + |
|
| 235 | + $start = $start ?: (new Carbon())->today(); |
|
| 236 | + $end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
|
| 237 | + |
|
| 238 | + $this->start = $start; |
|
| 239 | + $this->end = $end; |
|
| 240 | + |
|
| 241 | + $results_object = $this->retrieveHistory($start, $end); |
|
| 242 | + $results = $results_object->interactionHistoryRecords; |
|
| 243 | + if (property_exists($results_object->_metadata, 'next')) { |
|
| 244 | + $this->next = $results_object->_metadata->next->href; |
|
| 245 | + } |
|
| 246 | + if (property_exists($results_object->_metadata, 'prev')) { |
|
| 247 | + $this->prev = $results_object->_metadata->prev->href; |
|
| 248 | + } |
|
| 249 | + |
|
| 250 | + $history = []; |
|
| 251 | + foreach ($results as $item) { |
|
| 252 | + if (property_exists($item, 'info')) { |
|
| 253 | + $item->info = new Info((array) $item->info); |
|
| 254 | + } |
|
| 255 | + |
|
| 256 | + if (property_exists($item, 'visitorInfo')) { |
|
| 257 | + $item->visitorInfo = new Visitor((array) $item->visitorInfo); |
|
| 258 | + } |
|
| 259 | + |
|
| 260 | + if (property_exists($item, 'campaign')) { |
|
| 261 | + $item->campaign = new Campaign((array) $item->campaign); |
|
| 262 | + } |
|
| 263 | + |
|
| 264 | + $history[] = new Engagement((array) $item); |
|
| 265 | + } |
|
| 266 | 266 | |
| 267 | - return new EngagementHistory($history, $this); |
|
| 268 | - } |
|
| 269 | - |
|
| 270 | - private function request($url, $method, $payload = false) |
|
| 271 | - { |
|
| 272 | - $consumer_key = config("{$this->config}.key"); |
|
| 273 | - $consumer_secret = config("{$this->config}.secret"); |
|
| 274 | - $token = config("{$this->config}.token"); |
|
| 275 | - $secret = config("{$this->config}.token_secret"); |
|
| 276 | - |
|
| 277 | - $stack = HandlerStack::create(); |
|
| 278 | - $auth = new Oauth1([ |
|
| 279 | - 'consumer_key' => $consumer_key, |
|
| 280 | - 'consumer_secret' => $consumer_secret, |
|
| 281 | - 'token' => $token, |
|
| 282 | - 'token_secret' => $secret, |
|
| 283 | - 'signature_method'=> Oauth1::SIGNATURE_METHOD_HMAC, |
|
| 284 | - ]); |
|
| 285 | - $stack->push($auth); |
|
| 286 | - |
|
| 287 | - $client = new Client([ |
|
| 288 | - 'handler' => $stack, |
|
| 289 | - ]); |
|
| 290 | - |
|
| 291 | - $args = [ |
|
| 292 | - 'auth' => 'oauth', |
|
| 293 | - 'headers' => [ |
|
| 294 | - 'content-type' => 'application/json', |
|
| 295 | - ], |
|
| 296 | - ]; |
|
| 297 | - |
|
| 298 | - if ($payload !== false) { |
|
| 299 | - $args['body'] = json_encode($payload); |
|
| 300 | - } |
|
| 301 | - |
|
| 302 | - try { |
|
| 303 | - $res = $client->request($method, $url, $args); |
|
| 304 | - |
|
| 305 | - $response = json_decode($res->getBody()); |
|
| 306 | - } catch (\GuzzleHttp\Exception\ConnectException $connection) { |
|
| 307 | - return $connection; |
|
| 308 | - } catch (\Exception $e) { |
|
| 309 | - if ($this->retry_counter < $this->retry_limit || $this->retry_limit == -1) { |
|
| 310 | - usleep(1500); |
|
| 311 | - $this->retry_counter++; |
|
| 312 | - $response = $this->request($url, $payload); |
|
| 313 | - } else { |
|
| 314 | - throw $e; //new LiveEngageException("Retry limit has been exceeded ($this->retry_limit)", 100); |
|
| 315 | - } |
|
| 316 | - } |
|
| 317 | - |
|
| 318 | - return $response; |
|
| 319 | - } |
|
| 267 | + return new EngagementHistory($history, $this); |
|
| 268 | + } |
|
| 269 | + |
|
| 270 | + private function request($url, $method, $payload = false) |
|
| 271 | + { |
|
| 272 | + $consumer_key = config("{$this->config}.key"); |
|
| 273 | + $consumer_secret = config("{$this->config}.secret"); |
|
| 274 | + $token = config("{$this->config}.token"); |
|
| 275 | + $secret = config("{$this->config}.token_secret"); |
|
| 276 | + |
|
| 277 | + $stack = HandlerStack::create(); |
|
| 278 | + $auth = new Oauth1([ |
|
| 279 | + 'consumer_key' => $consumer_key, |
|
| 280 | + 'consumer_secret' => $consumer_secret, |
|
| 281 | + 'token' => $token, |
|
| 282 | + 'token_secret' => $secret, |
|
| 283 | + 'signature_method'=> Oauth1::SIGNATURE_METHOD_HMAC, |
|
| 284 | + ]); |
|
| 285 | + $stack->push($auth); |
|
| 286 | + |
|
| 287 | + $client = new Client([ |
|
| 288 | + 'handler' => $stack, |
|
| 289 | + ]); |
|
| 290 | + |
|
| 291 | + $args = [ |
|
| 292 | + 'auth' => 'oauth', |
|
| 293 | + 'headers' => [ |
|
| 294 | + 'content-type' => 'application/json', |
|
| 295 | + ], |
|
| 296 | + ]; |
|
| 297 | + |
|
| 298 | + if ($payload !== false) { |
|
| 299 | + $args['body'] = json_encode($payload); |
|
| 300 | + } |
|
| 301 | + |
|
| 302 | + try { |
|
| 303 | + $res = $client->request($method, $url, $args); |
|
| 304 | + |
|
| 305 | + $response = json_decode($res->getBody()); |
|
| 306 | + } catch (\GuzzleHttp\Exception\ConnectException $connection) { |
|
| 307 | + return $connection; |
|
| 308 | + } catch (\Exception $e) { |
|
| 309 | + if ($this->retry_counter < $this->retry_limit || $this->retry_limit == -1) { |
|
| 310 | + usleep(1500); |
|
| 311 | + $this->retry_counter++; |
|
| 312 | + $response = $this->request($url, $payload); |
|
| 313 | + } else { |
|
| 314 | + throw $e; //new LiveEngageException("Retry limit has been exceeded ($this->retry_limit)", 100); |
|
| 315 | + } |
|
| 316 | + } |
|
| 317 | + |
|
| 318 | + return $response; |
|
| 319 | + } |
|
| 320 | 320 | } |
@@ -107,7 +107,7 @@ discard block |
||
| 107 | 107 | |
| 108 | 108 | public function visitor($visitorID, $sessionID, $setData = false) |
| 109 | 109 | { |
| 110 | - if (! $this->domain) { |
|
| 110 | + if (!$this->domain) { |
|
| 111 | 111 | $this->domain('smt'); |
| 112 | 112 | } |
| 113 | 113 | |
@@ -124,7 +124,7 @@ discard block |
||
| 124 | 124 | |
| 125 | 125 | public function agentStatus() |
| 126 | 126 | { |
| 127 | - if (! $this->domain) { |
|
| 127 | + if (!$this->domain) { |
|
| 128 | 128 | $this->domain('msgHist'); |
| 129 | 129 | } |
| 130 | 130 | |
@@ -135,7 +135,7 @@ discard block |
||
| 135 | 135 | |
| 136 | 136 | final public function retrieveHistory(Carbon $start, Carbon $end, $url = false) |
| 137 | 137 | { |
| 138 | - if (! $this->domain) { |
|
| 138 | + if (!$this->domain) { |
|
| 139 | 139 | $this->domain('engHistDomain'); |
| 140 | 140 | } |
| 141 | 141 | |
@@ -148,8 +148,8 @@ discard block |
||
| 148 | 148 | 'interactive' => true, |
| 149 | 149 | 'ended' => true, |
| 150 | 150 | 'start' => [ |
| 151 | - 'from' => strtotime($start_str).'000', |
|
| 152 | - 'to' => strtotime($end_str).'000', |
|
| 151 | + 'from' => strtotime($start_str) . '000', |
|
| 152 | + 'to' => strtotime($end_str) . '000', |
|
| 153 | 153 | ], |
| 154 | 154 | ]; |
| 155 | 155 | if (count($this->skills)) { |
@@ -163,7 +163,7 @@ discard block |
||
| 163 | 163 | |
| 164 | 164 | final public function retrieveMsgHistory(Carbon $start, Carbon $end, $url = false) |
| 165 | 165 | { |
| 166 | - if (! $this->domain) { |
|
| 166 | + if (!$this->domain) { |
|
| 167 | 167 | $this->domain('msgHist'); |
| 168 | 168 | } |
| 169 | 169 | |
@@ -176,8 +176,8 @@ discard block |
||
| 176 | 176 | 'interactive' => true, |
| 177 | 177 | 'ended' => true, |
| 178 | 178 | 'start' => [ |
| 179 | - 'from' => strtotime($start_str).'000', |
|
| 180 | - 'to' => strtotime($end_str).'000', |
|
| 179 | + 'from' => strtotime($start_str) . '000', |
|
| 180 | + 'to' => strtotime($end_str) . '000', |
|
| 181 | 181 | ], |
| 182 | 182 | ]; |
| 183 | 183 | if (count($this->skills)) { |
@@ -4,24 +4,24 @@ |
||
| 4 | 4 | |
| 5 | 5 | class ServiceProvider extends \Illuminate\Support\ServiceProvider |
| 6 | 6 | { |
| 7 | - const CONFIG_PATH = __DIR__.'/../config/live-engage-laravel.php'; |
|
| 7 | + const CONFIG_PATH = __DIR__.'/../config/live-engage-laravel.php'; |
|
| 8 | 8 | |
| 9 | - public function boot() |
|
| 10 | - { |
|
| 11 | - $this->publishes([ |
|
| 12 | - self::CONFIG_PATH => config_path('live-engage-laravel.php'), |
|
| 13 | - ], 'config'); |
|
| 14 | - } |
|
| 9 | + public function boot() |
|
| 10 | + { |
|
| 11 | + $this->publishes([ |
|
| 12 | + self::CONFIG_PATH => config_path('live-engage-laravel.php'), |
|
| 13 | + ], 'config'); |
|
| 14 | + } |
|
| 15 | 15 | |
| 16 | - public function register() |
|
| 17 | - { |
|
| 18 | - $this->mergeConfigFrom( |
|
| 19 | - self::CONFIG_PATH, |
|
| 20 | - 'live-engage-laravel' |
|
| 21 | - ); |
|
| 16 | + public function register() |
|
| 17 | + { |
|
| 18 | + $this->mergeConfigFrom( |
|
| 19 | + self::CONFIG_PATH, |
|
| 20 | + 'live-engage-laravel' |
|
| 21 | + ); |
|
| 22 | 22 | |
| 23 | - $this->app->bind('live-engage-laravel', function () { |
|
| 24 | - return new LiveEngageLaravel(); |
|
| 25 | - }); |
|
| 26 | - } |
|
| 23 | + $this->app->bind('live-engage-laravel', function () { |
|
| 24 | + return new LiveEngageLaravel(); |
|
| 25 | + }); |
|
| 26 | + } |
|
| 27 | 27 | } |
@@ -4,7 +4,7 @@ discard block |
||
| 4 | 4 | |
| 5 | 5 | class ServiceProvider extends \Illuminate\Support\ServiceProvider |
| 6 | 6 | { |
| 7 | - const CONFIG_PATH = __DIR__.'/../config/live-engage-laravel.php'; |
|
| 7 | + const CONFIG_PATH = __DIR__ . '/../config/live-engage-laravel.php'; |
|
| 8 | 8 | |
| 9 | 9 | public function boot() |
| 10 | 10 | { |
@@ -20,7 +20,7 @@ discard block |
||
| 20 | 20 | 'live-engage-laravel' |
| 21 | 21 | ); |
| 22 | 22 | |
| 23 | - $this->app->bind('live-engage-laravel', function () { |
|
| 23 | + $this->app->bind('live-engage-laravel', function() { |
|
| 24 | 24 | return new LiveEngageLaravel(); |
| 25 | 25 | }); |
| 26 | 26 | } |
@@ -6,5 +6,5 @@ |
||
| 6 | 6 | |
| 7 | 7 | class MessagingAgent extends Model |
| 8 | 8 | { |
| 9 | - protected $guarded = []; |
|
| 9 | + protected $guarded = []; |
|
| 10 | 10 | } |
@@ -7,18 +7,18 @@ |
||
| 7 | 7 | |
| 8 | 8 | class Engagement extends Model |
| 9 | 9 | { |
| 10 | - protected $guarded = []; |
|
| 11 | - protected $appends = [ |
|
| 12 | - 'transcript', |
|
| 13 | - ]; |
|
| 10 | + protected $guarded = []; |
|
| 11 | + protected $appends = [ |
|
| 12 | + 'transcript', |
|
| 13 | + ]; |
|
| 14 | 14 | |
| 15 | - public function getTranscriptAttribute() |
|
| 16 | - { |
|
| 17 | - $messages = []; |
|
| 18 | - foreach ($this->attributes['transcript']->lines as $line) { |
|
| 19 | - $messages[] = new Message((array) $line); |
|
| 20 | - } |
|
| 15 | + public function getTranscriptAttribute() |
|
| 16 | + { |
|
| 17 | + $messages = []; |
|
| 18 | + foreach ($this->attributes['transcript']->lines as $line) { |
|
| 19 | + $messages[] = new Message((array) $line); |
|
| 20 | + } |
|
| 21 | 21 | |
| 22 | - return new Transcript($messages); |
|
| 23 | - } |
|
| 22 | + return new Transcript($messages); |
|
| 23 | + } |
|
| 24 | 24 | } |
@@ -7,40 +7,40 @@ |
||
| 7 | 7 | |
| 8 | 8 | class Message extends Model |
| 9 | 9 | { |
| 10 | - protected $guarded = []; |
|
| 11 | - |
|
| 12 | - protected $appends = [ |
|
| 13 | - 'plaint_text', |
|
| 14 | - 'time', |
|
| 15 | - ]; |
|
| 16 | - |
|
| 17 | - public function getTextAttribute() |
|
| 18 | - { |
|
| 19 | - if ($this->type == 'PLAIN') { |
|
| 20 | - return $this->messageData->msg->text; |
|
| 21 | - } elseif ($this->type == 'RICH_CONTENT') { |
|
| 22 | - return 'RICH_CONTENT'; |
|
| 23 | - } else { |
|
| 24 | - return isset($this->attributes['text']) ? $this->attributes['text'] : ''; |
|
| 25 | - } |
|
| 26 | - } |
|
| 27 | - |
|
| 28 | - public function getPlainTextAttribute() |
|
| 29 | - { |
|
| 30 | - return strip_tags($this->text); |
|
| 31 | - } |
|
| 32 | - |
|
| 33 | - public function getTimeAttribute() |
|
| 34 | - { |
|
| 35 | - return new Carbon($this->attributes['time']); |
|
| 36 | - } |
|
| 37 | - |
|
| 38 | - public function __toString() |
|
| 39 | - { |
|
| 40 | - if ($this->type == 'TEXT_PLAIN') { |
|
| 41 | - return $this->messageData->msg->text; |
|
| 42 | - } elseif ($this->type == 'RICH_CONTENT') { |
|
| 43 | - return 'RICH_CONTENT'; |
|
| 44 | - } |
|
| 45 | - } |
|
| 10 | + protected $guarded = []; |
|
| 11 | + |
|
| 12 | + protected $appends = [ |
|
| 13 | + 'plaint_text', |
|
| 14 | + 'time', |
|
| 15 | + ]; |
|
| 16 | + |
|
| 17 | + public function getTextAttribute() |
|
| 18 | + { |
|
| 19 | + if ($this->type == 'PLAIN') { |
|
| 20 | + return $this->messageData->msg->text; |
|
| 21 | + } elseif ($this->type == 'RICH_CONTENT') { |
|
| 22 | + return 'RICH_CONTENT'; |
|
| 23 | + } else { |
|
| 24 | + return isset($this->attributes['text']) ? $this->attributes['text'] : ''; |
|
| 25 | + } |
|
| 26 | + } |
|
| 27 | + |
|
| 28 | + public function getPlainTextAttribute() |
|
| 29 | + { |
|
| 30 | + return strip_tags($this->text); |
|
| 31 | + } |
|
| 32 | + |
|
| 33 | + public function getTimeAttribute() |
|
| 34 | + { |
|
| 35 | + return new Carbon($this->attributes['time']); |
|
| 36 | + } |
|
| 37 | + |
|
| 38 | + public function __toString() |
|
| 39 | + { |
|
| 40 | + if ($this->type == 'TEXT_PLAIN') { |
|
| 41 | + return $this->messageData->msg->text; |
|
| 42 | + } elseif ($this->type == 'RICH_CONTENT') { |
|
| 43 | + return 'RICH_CONTENT'; |
|
| 44 | + } |
|
| 45 | + } |
|
| 46 | 46 | } |