rexlManu / laravel-tickets

            return abort(403);

        }

        if (! config('laravel-tickets.open-ticket-with-answer') && $ticket->state === 'CLOSED') {

            $message = trans('You cannot reply to a closed ticket');

            return \request()->wantsJson() ?

                response()->json(compact('message')) :

                back()->with(

                    'message',

                    $message

                );

        }

        $data = $request->validate([

            'message' => [ 'required', 'string' ],

            ! request()->user()->can(config('laravel-tickets.permissions.all-ticket'))) {

            return abort(403);

        }

        if ($ticket->state === 'CLOSED') {

            $message = trans('The ticket is already closed');

            return \request()->wantsJson() ?

                response()->json(compact('message')) :

                back()->with(

                    'message',

                    $message

                );

        }

        $ticket->update([ 'state' => 'CLOSED' ]);

        event(new TicketCloseEvent($ticket));