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<?php |
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namespace RexlManu\LaravelTickets\Models; |
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use Illuminate\Database\Eloquent\Model; |
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use Illuminate\Support\Collection; |
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use RexlManu\LaravelTickets\Traits\HasConfigModel; |
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/** |
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* Class Ticket |
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* |
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* The main data model for the ticket system |
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* |
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* @package RexlManu\LaravelTickets\Models |
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*/ |
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class Ticket extends Model |
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{ |
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use HasConfigModel; |
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protected $fillable = [ |
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'subject', |
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'priority', |
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'state', |
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'category_id', |
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]; |
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public function getTable() |
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{ |
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return config('laravel-tickets.database.tickets-table'); |
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} |
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/** |
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* returns every user that had sent a message in the ticket |
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* |
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* @param false $ticketCreatorIncluded if the ticket user should be included |
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* |
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* @return Collection |
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*/ |
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public function getRelatedUsers($ticketCreatorIncluded = false) |
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{ |
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return $this |
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->messages() |
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->whereNotIn('user_id', $ticketCreatorIncluded ? [] : [ $this->user_id ]) |
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->pluck('user_id') |
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->unique() |
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->values(); |
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} |
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/** |
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* Gives every message |
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* |
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* @return \Illuminate\Database\Eloquent\Relations\HasMany |
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*/ |
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public function messages() |
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{ |
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return $this->hasMany(TicketMessage::class); |
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} |
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/** |
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* Gets the creator of the ticket, |
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* can be null if the user has created ticket himself |
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* |
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* @return \Illuminate\Database\Eloquent\Relations\BelongsTo|null |
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*/ |
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public function opener() |
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{ |
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return $this->belongsTo(config('laravel-tickets.user')); |
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} |
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/** |
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* The owner of the ticket |
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* |
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* @return \Illuminate\Database\Eloquent\Relations\BelongsTo |
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*/ |
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public function user() |
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{ |
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return $this->belongsTo(config('laravel-tickets.user')); |
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} |
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/** |
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* The category that the ticket belongs to |
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* |
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* @return \Illuminate\Database\Eloquent\Relations\BelongsTo |
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*/ |
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public function category() |
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{ |
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return $this->belongsTo(TicketCategory::class); |
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} |
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/** |
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* The ticket reference that the ticket binds to |
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* Can be null if the user hasnt selected any reference |
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* |
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* @return \Illuminate\Database\Eloquent\Relations\HasOne |
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*/ |
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public function reference() |
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{ |
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return $this->hasOne(TicketReference::class); |
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} |
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/** |
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* Gives the complete ticket activities |
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* |
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* @return \Illuminate\Database\Eloquent\Relations\HasMany |
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*/ |
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public function activities() |
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{ |
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return $this->hasMany(TicketActivity::class); |
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} |
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/** |
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* Used for filtering the tickets by state |
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* |
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* @param $query |
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* @param $state |
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* |
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* @return mixed |
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*/ |
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public function scopeState($query, $state) |
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{ |
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return $query->whereIn('state', is_string($state) ? [ $state ] : $state); |
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} |
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/** |
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* Used for filtering the tickets by priority |
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* |
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* @param $query |
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* @param $priority |
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* |
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* @return mixed |
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*/ |
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public function scopePriority($query, $priority) |
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{ |
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return $query->where('priority', $priority); |
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} |
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} |
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rexlManu /
laravel-tickets
