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<?php |
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namespace MuCTS\Sobot\Contracts; |
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/** |
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* Trait ResponseCnEnum |
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* @mixin Response |
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* @package MuCTS\Sobot\Contracts |
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*/ |
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trait ResponseCnEnum |
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{ |
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/** |
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* 工单发起人类型 |
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* |
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* @return string|null |
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* @author herry.yao <[email protected]> |
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* @version 1.2.2 |
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* @date 2020-08-06 |
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*/ |
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public function getStartTypeCn() |
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{ |
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/** @var int $startType */ |
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$startType = $this->start_type; |
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if (is_null($startType)) return null; |
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$startTypeCn = [ |
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0 => '坐席', |
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1 => '客戶' |
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]; |
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return $startTypeCn[$startType] ?? '未知'; |
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} |
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/** |
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* 工单状态 |
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* |
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* @return string|null |
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* @author herry.yao <[email protected]> |
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* @version 1.2.2 |
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* @date 2020-08-06 |
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*/ |
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public function getTicketStatusCn() |
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{ |
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/** @var int $ticketStatus */ |
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$ticketStatus = $this->ticket_status; |
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if (is_null($ticketStatus)) return null; |
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$ticketStatusCn = [ |
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0 => '尚未受理', |
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1 => '受理中', |
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2 => '等待回复', |
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3 => '已解决', |
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99 => '已关闭', |
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98 => '已删除', |
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]; |
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return $ticketStatusCn[$ticketStatus] ?? '未知'; |
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} |
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/** |
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* 工单优先级 |
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* |
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* @return string|null |
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* @author herry.yao <[email protected]> |
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* @version 1.2.2 |
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* @date 2020-08-06 |
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*/ |
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public function getTicketLevelCn() |
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{ |
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/** @var int $ticketLevel */ |
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$ticketLevel = $this->ticket_level; |
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if (is_null($ticketLevel)) return null; |
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$ticketLevelCn = [ |
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0 => '低', |
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1 => '中', |
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2 => '高', |
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3 => '紧急' |
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]; |
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return $ticketLevelCn[$ticketLevel] ?? '未知'; |
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} |
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/** |
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* 工单来源 |
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* |
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* @return string|null |
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* @author herry.yao <[email protected]> |
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* @version 1.2.2 |
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* @date 2020-08-06 |
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*/ |
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public function getTicketFromCn() |
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{ |
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/** @var int $ticketFrom */ |
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$ticketFrom = $this->ticket_from; |
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if (is_null($ticketFrom)) return null; |
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$ticketFromCn = [ |
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0 => '工单中心', |
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1 => 'PC客户留言', |
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2 => 'H5客户留言', |
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3 => '微信公众号客户留言', |
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4 => 'APP客户留言', |
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6 => 'PC-在线工作台', |
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7 => '客户中心', |
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8 => '呼叫中心', |
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9 => '微信公众号-在线工作台', |
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10 => 'H5-在线工作台', |
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11 => 'APP-在线工作台', |
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12 => '邮件留言', |
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13 => '语音留言', |
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14 => '微信小程序-在线工作台', |
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15 => '企业微信-在线工作台', |
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16 => '微信小程序客户留言', |
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17 => '企业微信客户留言', |
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]; |
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return $ticketFromCn[$ticketFrom] ?? '未知'; |
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} |
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/** |
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* 回复类型 |
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* |
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* @return string|null |
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* @author herry.yao <[email protected]> |
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* @version 1.2.2 |
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* @date 2020-08-07 |
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*/ |
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public function getReplyTypeCn() |
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{ |
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/** @var int $replyType */ |
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$replyType = $this->reply_type; |
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if (is_null($replyType)) return null; |
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$replyTypeCn = [ |
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0 => '所有人可见', |
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1 => '仅坐席可见' |
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]; |
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return $replyTypeCn[$replyType] ?? '未知'; |
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} |
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/** |
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* 自定义字段类型 |
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* |
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* @return string|null |
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* @author herry.yao <[email protected]> |
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* @version 1.2.2 |
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* @date 2020-08-07 |
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*/ |
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protected function getFieldTypeCn() |
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{ |
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/** @var int $fieldType */ |
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$fieldType = $this->field_type; |
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if (is_null($fieldType)) return null; |
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$fieldTypeCn = [ |
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1 => '单行文本', |
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2 => '多行文本', |
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3 => '日期', |
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4 => '时间', |
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5 => '数值', |
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6 => '下拉列表', |
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7 => '复选框', |
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8 => '单选框' |
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]; |
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return $fieldTypeCn[$fieldType] ?? '未知'; |
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} |
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/** |
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* 操作记录来源 |
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* |
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* @return string|null |
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* @author herry.yao <[email protected]> |
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* @version 1.2.2 |
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* @date 2020-08-07 |
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*/ |
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public function getLogFromCn() |
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{ |
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/** @var int $logFrom */ |
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$logFrom = $this->log_from; |
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if (is_null($logFrom)) return null; |
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$logFromCn = [ |
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1 => '页面操作', |
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2 => '流转触发器', |
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3 => '定时触发器' |
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]; |
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return $logFromCn[$logFrom] ?? '未知'; |
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} |
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/** |
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* 发送者类型 |
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* @return string|null |
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*/ |
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public function getSenderTypeCn() |
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{ |
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/** @var int $senderType */ |
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$senderType = $this->sender_type; |
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if (is_null($senderType)) return null; |
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$senderTypeCn = [ |
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0 => '用户', |
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1 => '机器人', |
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2 => '客服' |
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]; |
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return $senderTypeCn[$senderType] ?? '未知'; |
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} |
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/** |
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* 接收者类型 |
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* @return string|null |
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*/ |
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public function getReceiverTypeCn() |
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{ |
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/** @var int $receiverType */ |
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$receiverType = $this->receiver_type; |
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if (is_null($receiverType)) return null; |
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$receiverTypeCn = [ |
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0 => '用户', |
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1 => '机器人', |
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2 => '客服' |
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]; |
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return $receiverTypeCn[$receiverType] ?? '未知'; |
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} |
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/** |
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* 消息类型:0-文本,1-图片,2-音频,3-富文本 |
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* |
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* @return string|null |
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*/ |
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public function getMsgTypeCn() |
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{ |
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/** @var int $msgType */ |
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$msgType = $this->msg_type; |
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if (is_null($msgType)) return null; |
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$msgTypeCn = [ |
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0 => '文本', |
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1 => '图片', |
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2 => '音频', |
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3 => '富文本' |
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]; |
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return $msgTypeCn[$msgType] ?? '未知'; |
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} |
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/** |
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* 坐席状态 |
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* @return string|null |
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*/ |
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public function getAgentStatusCn() |
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{ |
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/** @var int $agentStatus */ |
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$agentStatus = $this->agent_status; |
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if (is_null($agentStatus)) return null; |
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$agentStatusCn = [ |
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0 => '未激活', |
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1 => '启用中', |
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2 => '平台管控', |
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9 => '停用', |
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-1 => '删除' |
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]; |
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return $agentStatusCn[$agentStatus] ?? '未知'; |
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} |
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} |