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<?php |
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/** |
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* This file is part of the mucts.com. |
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* |
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* This source file is subject to the MIT license that is bundled |
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* with this source code in the file LICENSE. |
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* |
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* @version 1.0 |
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* @author herry<[email protected]> |
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* @copyright © 2020 MuCTS.com All Rights Reserved. |
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*/ |
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namespace MuCTS\Sobot\Tickets\SaveTicketReply; |
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/** |
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* Class Request |
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* @property-write string $ticket_title 工单标题 |
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* @method Request ticketTitle(string $ticketTitle) 工单标题 |
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* @property-write string $ticket_content 工单问题描述 |
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* @method Request ticketContent($ticketContent) 工单问题描述 |
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* @property-write string $ticketid 工单ID |
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* @method Request ticketid(string $ticketid) 工单ID |
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* @property-write string $get_ticket_datetime 获取工单信息时间,2019-09-19 13:00:00 (当前时间) |
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* @method Request getTicketDatetime(string $getTicketDatetime) 获取工单信息时间,2019-09-19 13:00:00 (当前时间) |
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* @property-write string $reply_content 工单回复内容 |
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* @method Request replyContent(string $replyContent) 工单回复内容 |
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* @property-write int $reply_type 工单回复类型：0 所有人可见，1 仅坐席可见 |
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* @method Request replyType(int $replyType) 工单回复类型：0 所有人可见，1 仅坐席可见 |
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* @property-write string|null $deal_groupid 受理技能组ID |
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* @method Request dealGroupid(?string $dealGroupid) 受理技能组ID |
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* @property-write string|null $deal_group_name 受理技能组名称 |
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* @method Request dealGroupName(?string $dealGroupName) 受理技能组名称 |
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* @property-write string|null $deal_agentid 受理坐席ID |
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* @method Request dealAgentid(?string $dealAgentid) 受理坐席ID |
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* @property-write string|null $deal_agent_name 受理坐席名称 |
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* @method Request dealAgentName(?string $dealAgentName) 受理坐席名称 |
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* @property-write string $reply_agentid 回复坐席ID，指当前处理回复的坐席 |
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* @method Request replyAgentid(string $replyAgentid) 回复坐席ID，指当前处理回复的坐席 |
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* @property-write string $reply_agent_name 回复坐席名称 |
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* @method Request replyAgentMame(string $replyAgentMame) |
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* @property-write int $ticket_status 工单状态：0尚未受理，1受理中，2等待回复，3已解决，99已关闭，98已删除 |
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* @method Request ticketStatus(int $ticketStatus) |
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* @property-write int $ticket_level 工单优先级：0低，1中，2高，3紧急 |
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* @method Request ticketLevel(int $ticketLevel) |
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* @property-write string|null $reply_file_str 回复附件路径：多个附件，附件之间采用英文分号";"隔开 |
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* @method Request replyFileStr(?string $replyFileStr) |
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* @property-write array|null $copy_agent 抄送坐席,格式：[["agent_name"=>"坐席名称","agent_mail"=>"坐席邮箱"]] |
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* @method Request copyAgent(?array $copyAgent) |
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* @property-write array|null extend_fields 工单自定义字段信息，格式：[["fieldid"=>"自定义字段ID","field_value"=>"自定义字段值"]] |
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* @method Request extendFields(?array $extendFields) |
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* @package MuCTS\Sobot\Tickets\Request |
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*/ |
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class Request extends \MuCTS\Sobot\Contracts\Request |
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{ |
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/** |
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* 追加工单自定义字段信息 |
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* |
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* @param string $fieldid |
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* @param string $fieldValue |
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* @return $this |
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*/ |
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public function pushExtendFieldsItem(string $fieldid, string $fieldValue) |
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{ |
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if (!array_key_exists('extend_fields', $this->param)) { |
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$this->param['extend_fields'] = []; |
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} |
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$this->param['extend_fields'][] = ['fieldid' => $fieldid, 'field_value' => $fieldValue]; |
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return $this; |
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} |
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/** |
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* 追加抄送坐席项 |
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* |
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* @param string $agentName |
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* @param string $agentMail |
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* @return $this |
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*/ |
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public function pushCopyAgentItem(string $agentName, string $agentMail) |
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{ |
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if (!array_key_exists('copy_agent', $this->param)) { |
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$this->param['copy_agent'] = []; |
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} |
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$this->param['copy_agent'][] = ['agent_name' => $agentName, 'agent_mail' => $agentMail]; |
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return $this; |
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} |
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} |
mucts /
sobot
