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<?php |
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/** |
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* This file is part of the mucts.com. |
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* |
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* This source file is subject to the MIT license that is bundled |
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* with this source code in the file LICENSE. |
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* |
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* @version 1.0 |
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* @author herry<[email protected]> |
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* @copyright © 2020 MuCTS.com All Rights Reserved. |
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*/ |
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namespace MuCTS\Sobot\Tickets; |
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use MuCTS\Sobot\Contracts\Sobot; |
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/** |
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* Class SaveTicketReply |
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* 回复工单（坐席） |
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* |
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* 接口说明： |
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* 1)客户：客户可回复所有人 |
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* 2)坐席：坐席回复分为仅回复坐席和回复所有人。 |
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* |
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* @property-write string $ticket_title 工单标题 |
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* @method SaveTicketReply ticketTitle(string $ticketTitle) 工单标题 |
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* @property-write string $ticket_content 工单问题描述 |
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* @method SaveTicketReply ticketContent($ticketContent) 工单问题描述 |
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* @property-write string $ticketid 工单ID |
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* @method SaveTicketReply ticketid(string $ticketid) 工单ID |
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* @property-write string $get_ticket_datetime 获取工单信息时间,2019-09-19 13:00:00 (当前时间) |
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* @method SaveTicketReply getTicketDatetime(string $getTicketDatetime) 获取工单信息时间, 2019-09-19 13:00:00 (当前时间) |
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* @property-write string $reply_content 工单回复内容 |
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* @method SaveTicketReply replyContent(string $replyContent) 工单回复内容 |
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* @property-write int $reply_type 工单回复类型：0 所有人可见，1 仅坐席可见 |
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* @method SaveTicketReply replyType(int $replyType) 工单回复类型：0 所有人可见，1 仅坐席可见 |
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* @property-write string|null $deal_groupid 受理技能组ID |
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* @method SaveTicketReply dealGroupid(?string $dealGroupid) 受理技能组ID |
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* @property-write string|null $deal_group_name 受理技能组名称 |
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* @method SaveTicketReply dealGroupName(?string $dealGroupName) 受理技能组名称 |
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* @property-write string|null $deal_agentid 受理坐席ID |
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* @method SaveTicketReply dealAgentid(?string $dealAgentid) 受理坐席ID |
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* @property-write string|null $deal_agent_name 受理坐席名称 |
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* @method SaveTicketReply dealAgentName(?string $dealAgentName) 受理坐席名称 |
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* @property-write string $reply_agentid 回复坐席ID，指当前处理回复的坐席 |
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* @method SaveTicketReply replyAgentid(string $replyAgentid) 回复坐席ID，指当前处理回复的坐席 |
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* @property-write string $reply_agent_name 回复坐席名称 |
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* @method SaveTicketReply replyAgentMame(string $replyAgentMame) |
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* @property-write int $ticket_status 工单状态：0尚未受理，1受理中，2等待回复，3已解决，99已关闭，98已删除 |
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* @method SaveTicketReply ticketStatus(int $ticketStatus) |
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* @property-write int $ticket_level 工单优先级：0低，1中，2高，3紧急 |
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* @method SaveTicketReply ticketLevel(int $ticketLevel) |
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* @property-write string|null $reply_file_str 回复附件路径：多个附件，附件之间采用英文分号";"隔开 |
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* @method SaveTicketReply replyFileStr(?string $replyFileStr) |
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* @property-write array|null $copy_agent 抄送坐席,格式：[["agent_name"=>"坐席名称","agent_mail"=>"坐席邮箱"]] |
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* @method SaveTicketReply copyAgent(?array $copyAgent) |
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* @method SaveTicketReply pushCopyAgentItem(string $agentName, string $agentMail) 追加抄送坐席项 |
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* @property-write array|null extend_fields 工单自定义字段信息，格式：[["fieldid"=>"自定义字段ID","field_value"=>"自定义字段值"]] |
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* @method SaveTicketReply extendFields(?array $extendFields) |
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* @method SaveTicketReply pushExtendFieldsItem(string $fieldid, string $fieldValue) 追加工单自定义字段信息项 |
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* @package MuCTS\Sobot\Tickets |
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*/ |
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class SaveTicketReply extends Sobot |
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{ |
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public function getRequestMethod(): string |
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{ |
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return self::METHOD_POST; |
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} |
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public function getRequestPath(): string |
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{ |
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return '/api/ws/5/ticket/save_ticket_reply'; |
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} |
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} |
mucts /
sobot
