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<?php |
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/** |
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* Created by PhpStorm. |
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* User: Matt |
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* Date: 20/04/2016 |
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* Time: 2:32 PM |
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*/ |
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namespace Freshdesk\Resources; |
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use Freshdesk\Resources\Traits\DeleteTrait; |
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use Freshdesk\Resources\Traits\UpdateTrait; |
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/** |
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* Conversation resource |
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* |
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* This provides access to the agent resources |
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* |
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* @package Api\Resources |
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*/ |
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class Conversation extends AbstractResource |
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{ |
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use UpdateTrait, DeleteTrait; |
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/** |
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* The resource endpoint |
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* @internal |
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* @var string |
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*/ |
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protected $endpoint = '/conversations'; |
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/** |
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* The ticket resource endpoint |
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* |
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* @var string |
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* @internal |
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*/ |
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private $ticketsEndpoint = '/tickets'; |
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/** |
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* Creates the ticket endpoint |
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* @param string $id |
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* @return string |
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* @internal |
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*/ |
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protected function ticketsEndpoint($id = null) |
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{ |
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return $id === null ? $this->ticketsEndpoint : $this->ticketsEndpoint . '/' . $id; |
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} |
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/** |
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* |
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* Reply to a ticket |
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* |
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* @api |
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* @param int $id |
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* @param array $data |
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* @return array|null |
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* @throws \Freshdesk\Exceptions\AccessDeniedException |
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* @throws \Freshdesk\Exceptions\ApiException |
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* @throws \Freshdesk\Exceptions\AuthenticationException |
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* @throws \Freshdesk\Exceptions\ConflictingStateException |
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* @throws \Freshdesk\Exceptions\NotFoundException |
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* @throws \Freshdesk\Exceptions\RateLimitExceededException |
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* @throws \Freshdesk\Exceptions\UnsupportedContentTypeException |
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* @throws \Freshdesk\Exceptions\MethodNotAllowedException |
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* @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException |
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* @throws \Freshdesk\Exceptions\ValidationException |
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*/ |
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public function reply($id, array $data) |
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{ |
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return $this->api()->request('POST', $this->ticketsEndpoint($id . '/reply'), $data); |
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} |
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/** |
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* |
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* Create a note for a ticket |
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* |
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* @api |
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* @param int $id |
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* @param array $data |
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* @return array|null |
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* @throws \Freshdesk\Exceptions\AccessDeniedException |
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* @throws \Freshdesk\Exceptions\ApiException |
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* @throws \Freshdesk\Exceptions\AuthenticationException |
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* @throws \Freshdesk\Exceptions\ConflictingStateException |
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* @throws \Freshdesk\Exceptions\NotFoundException |
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* @throws \Freshdesk\Exceptions\RateLimitExceededException |
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* @throws \Freshdesk\Exceptions\UnsupportedContentTypeException |
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* @throws \Freshdesk\Exceptions\MethodNotAllowedException |
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* @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException |
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* @throws \Freshdesk\Exceptions\ValidationException |
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*/ |
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public function note($id, array $data) |
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{ |
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return $this->api()->request('POST', $this->ticketsEndpoint($id . '/note'), $data); |
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} |
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} |
mpclarkson /
freshdesk-php-sdk
