Freshdesk\Resources\Ticket

Complexity

Total Complexity

6

Size/Duplication

Total Lines	157
Duplicated Lines	0 %

Coupling/Cohesion

Components	1
Dependencies	7

Importance

Changes

0

6 Methods

Rating	Name	Duplication	Size	Complexity
A	restore()	0	6	1
A	fields()	0	4	1
A	conversations()	0	6	1
A	timeEntries()	0	6	1
A	search()	0	8	1
A	createOutboundEmail()	0	3	1

<?php
namespace Freshdesk\Resources;

use Freshdesk\Resources\Traits\AllTrait;
use Freshdesk\Resources\Traits\CreateTrait;
use Freshdesk\Resources\Traits\DeleteTrait;
use Freshdesk\Resources\Traits\UpdateTrait;
use Freshdesk\Resources\Traits\ViewTrait;

/**
 * Ticket resource
 *
 * Provides access to ticket resources
 *
 * @package Api\Resources
 */
class Ticket extends AbstractResource
{

    use AllTrait, CreateTrait, ViewTrait, UpdateTrait, DeleteTrait;

    /**
     * The resource endpoint
     *
     * @var string
     */
    protected $endpoint = '/tickets';

    /**
     * Restore a ticket
     * 
     * Restores a previously deleted ticket
     *
     * @api
     * @param $id
     * @return mixed|null
     * @throws \Freshdesk\Exceptions\AccessDeniedException
     * @throws \Freshdesk\Exceptions\ApiException
     * @throws \Freshdesk\Exceptions\AuthenticationException
     * @throws \Freshdesk\Exceptions\ConflictingStateException
     * @throws \Freshdesk\Exceptions\NotFoundException
     * @throws \Freshdesk\Exceptions\RateLimitExceededException
     * @throws \Freshdesk\Exceptions\UnsupportedContentTypeException
     * @throws \Freshdesk\Exceptions\MethodNotAllowedException
     * @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException
     * @throws \Freshdesk\Exceptions\ValidationException
     */
    public function restore($id)
    {
        $end = $id . '/restore';

        return $this->api()->request('PUT', $this->endpoint($end));
    }

    /**
     * List ticket fields
     *
     * The agent whose credentials (API key or username/password) are being used to make this API call should be
     * authorised to view the ticket fields
     *
     * @param array|null $query
     * @return mixed|null
     * @throws \Freshdesk\Exceptions\AccessDeniedException
     * @throws \Freshdesk\Exceptions\ApiException
     * @throws \Freshdesk\Exceptions\AuthenticationException
     * @throws \Freshdesk\Exceptions\ConflictingStateException
     * @throws \Freshdesk\Exceptions\NotFoundException
     * @throws \Freshdesk\Exceptions\RateLimitExceededException
     * @throws \Freshdesk\Exceptions\UnsupportedContentTypeException
     * @throws \Freshdesk\Exceptions\MethodNotAllowedException
     * @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException
     * @throws \Freshdesk\Exceptions\ValidationException
     */
    public function fields(array $query = null)
    {
        return $this->api()->request('GET', '/ticket_fields', null, $query);
    }

    /**
     * List conversations associated with a ticket
     *
     * @param int $id The ticket id
     * @param array|null $query
     * @return mixed|null
     * @throws \Freshdesk\Exceptions\AccessDeniedException
     * @throws \Freshdesk\Exceptions\ApiException
     * @throws \Freshdesk\Exceptions\AuthenticationException
     * @throws \Freshdesk\Exceptions\ConflictingStateException
     * @throws \Freshdesk\Exceptions\NotFoundException
     * @throws \Freshdesk\Exceptions\RateLimitExceededException
     * @throws \Freshdesk\Exceptions\UnsupportedContentTypeException
     * @throws \Freshdesk\Exceptions\MethodNotAllowedException
     * @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException
     * @throws \Freshdesk\Exceptions\ValidationException
     */
    public function conversations($id, array $query = null)
    {
        $end = $id . '/conversations';

        return $this->api()->request('GET', $this->endpoint($end), null, $query);
    }

    /**
     * List time entries associated with a ticket
     *
     * @param int $id The ticket id
     * @param array|null $query
     * @return mixed|null
     * @throws \Freshdesk\Exceptions\AccessDeniedException
     * @throws \Freshdesk\Exceptions\ApiException
     * @throws \Freshdesk\Exceptions\AuthenticationException
     * @throws \Freshdesk\Exceptions\ConflictingStateException
     * @throws \Freshdesk\Exceptions\NotFoundException
     * @throws \Freshdesk\Exceptions\RateLimitExceededException
     * @throws \Freshdesk\Exceptions\UnsupportedContentTypeException
     * @throws \Freshdesk\Exceptions\MethodNotAllowedException
     * @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException
     * @throws \Freshdesk\Exceptions\ValidationException
     */
    public function timeEntries($id, array $query = null)
    {
        $end = $id . '/time_entries';

        return $this->api()->request('GET', $this->endpoint($end), null, $query);
    }
    
    /**
     * Filters by ticket fields
     *
     * Make sure to pass a valid $filtersQuery string example: "type:question"
     *
     * @api
     * @param string $filtersQuery
     * @return array|null
     * @throws \Freshdesk\Exceptions\AccessDeniedException
     * @throws \Freshdesk\Exceptions\ApiException
     * @throws \Freshdesk\Exceptions\AuthenticationException
     * @throws \Freshdesk\Exceptions\ConflictingStateException
     * @throws \Freshdesk\Exceptions\NotFoundException
     * @throws \Freshdesk\Exceptions\RateLimitExceededException
     * @throws \Freshdesk\Exceptions\UnsupportedContentTypeException
     * @throws \Freshdesk\Exceptions\MethodNotAllowedException
     * @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException
     * @throws \Freshdesk\Exceptions\ValidationException
     */
    public function search(string $filtersQuery)
    {
        $end = '/search'.$this->endpoint();
        $query = [
            'query' => '"'.$filtersQuery.'"',
        ];
        return $this->api()->request('GET', $end, null, $query);
    }
    
    
    /**
     * @param array $data
     * @return mixed|null
     * @throws \Freshdesk\Exceptions\AccessDeniedException
     * @throws \Freshdesk\Exceptions\ApiException
     * @throws \Freshdesk\Exceptions\AuthenticationException
     * @throws \Freshdesk\Exceptions\ConflictingStateException
     * @throws \Freshdesk\Exceptions\NotFoundException
     * @throws \Freshdesk\Exceptions\RateLimitExceededException
     * @throws \Freshdesk\Exceptions\UnsupportedContentTypeException
     * @throws \Freshdesk\Exceptions\MethodNotAllowedException
     * @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException
     * @throws \Freshdesk\Exceptions\ValidationException
     */
    public function createOutboundEmail($data = []) {
        return $this->api()->request('POST', $this->endpoint('outbound_email'), $data);
    }
}