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<?php |
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/** |
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* Created by PhpStorm. |
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* User: Matt |
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* Date: 20/04/2016 |
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* Time: 2:32 PM |
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*/ |
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namespace Freshdesk\Resources; |
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use Freshdesk\Resources\Traits\AllTrait; |
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use Freshdesk\Resources\Traits\CreateTrait; |
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use Freshdesk\Resources\Traits\DeleteTrait; |
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use Freshdesk\Resources\Traits\UpdateTrait; |
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use Freshdesk\Resources\Traits\ViewTrait; |
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/** |
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* Ticket resource |
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* |
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* Provides access to ticket resources |
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* |
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* @package Api\Resources |
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*/ |
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class Ticket extends AbstractResource |
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{ |
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use AllTrait, CreateTrait, ViewTrait, UpdateTrait, DeleteTrait; |
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/** |
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* The resource endpoint |
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* |
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* @var string |
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*/ |
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protected $endpoint = '/tickets'; |
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/** |
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* Restore a ticket |
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* |
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* Restores a previously deleted ticket |
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* |
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* @api |
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* @param $id |
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* @return mixed|null |
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* @throws \Freshdesk\Exceptions\AccessDeniedException |
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* @throws \Freshdesk\Exceptions\ApiException |
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* @throws \Freshdesk\Exceptions\AuthenticationException |
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* @throws \Freshdesk\Exceptions\ConflictingStateException |
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* @throws \Freshdesk\Exceptions\NotFoundException |
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* @throws \Freshdesk\Exceptions\RateLimitExceededException |
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* @throws \Freshdesk\Exceptions\UnsupportedContentTypeException |
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* @throws \Freshdesk\Exceptions\MethodNotAllowedException |
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* @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException |
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* @throws \Freshdesk\Exceptions\ValidationException |
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*/ |
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public function restore($id) |
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{ |
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$end = $id . '/restore'; |
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return $this->api()->request('PUT', $this->endpoint($end)); |
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} |
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/** |
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* List ticket fields |
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* |
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* The agent whose credentials (API key or username/password) are being used to make this API call should be |
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* authorised to view the ticket fields |
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* |
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* @param array|null $query |
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* @return mixed|null |
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* @throws \Freshdesk\Exceptions\AccessDeniedException |
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* @throws \Freshdesk\Exceptions\ApiException |
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* @throws \Freshdesk\Exceptions\AuthenticationException |
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* @throws \Freshdesk\Exceptions\ConflictingStateException |
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* @throws \Freshdesk\Exceptions\NotFoundException |
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* @throws \Freshdesk\Exceptions\RateLimitExceededException |
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* @throws \Freshdesk\Exceptions\UnsupportedContentTypeException |
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* @throws \Freshdesk\Exceptions\MethodNotAllowedException |
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* @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException |
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* @throws \Freshdesk\Exceptions\ValidationException |
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*/ |
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public function fields(array $query = null) |
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{ |
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return $this->api()->request('GET', '/ticket_fields', null, $query); |
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} |
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/** |
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* List conversations associated with a ticket |
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* |
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* @param int $id The ticket id |
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* @param array|null $query |
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* @return mixed|null |
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* @throws \Freshdesk\Exceptions\AccessDeniedException |
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* @throws \Freshdesk\Exceptions\ApiException |
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* @throws \Freshdesk\Exceptions\AuthenticationException |
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* @throws \Freshdesk\Exceptions\ConflictingStateException |
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* @throws \Freshdesk\Exceptions\NotFoundException |
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* @throws \Freshdesk\Exceptions\RateLimitExceededException |
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* @throws \Freshdesk\Exceptions\UnsupportedContentTypeException |
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* @throws \Freshdesk\Exceptions\MethodNotAllowedException |
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* @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException |
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* @throws \Freshdesk\Exceptions\ValidationException |
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*/ |
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public function conversations($id, array $query = null) |
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{ |
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$end = $id . '/conversations'; |
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return $this->api()->request('GET', $this->endpoint($end), null, $query); |
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} |
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/** |
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* List time entries associated with a ticket |
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* |
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* @param int $id The ticket id |
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* @param array|null $query |
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* @return mixed|null |
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* @throws \Freshdesk\Exceptions\AccessDeniedException |
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* @throws \Freshdesk\Exceptions\ApiException |
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* @throws \Freshdesk\Exceptions\AuthenticationException |
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* @throws \Freshdesk\Exceptions\ConflictingStateException |
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* @throws \Freshdesk\Exceptions\NotFoundException |
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* @throws \Freshdesk\Exceptions\RateLimitExceededException |
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* @throws \Freshdesk\Exceptions\UnsupportedContentTypeException |
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* @throws \Freshdesk\Exceptions\MethodNotAllowedException |
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* @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException |
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* @throws \Freshdesk\Exceptions\ValidationException |
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*/ |
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public function timeEntries($id, array $query = null) |
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{ |
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$end = $id . '/time_entries'; |
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return $this->api()->request('GET', $this->endpoint($end), null, $query); |
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} |
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/** |
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* Filters by ticket fields |
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* |
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* Make sure to pass a valid $query string example: "type:question" |
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* |
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* @api |
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* @param string $query |
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* @return array|null |
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* @throws \Freshdesk\Exceptions\AccessDeniedException |
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* @throws \Freshdesk\Exceptions\ApiException |
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* @throws \Freshdesk\Exceptions\AuthenticationException |
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* @throws \Freshdesk\Exceptions\ConflictingStateException |
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* @throws \Freshdesk\Exceptions\NotFoundException |
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* @throws \Freshdesk\Exceptions\RateLimitExceededException |
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* @throws \Freshdesk\Exceptions\UnsupportedContentTypeException |
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* @throws \Freshdesk\Exceptions\MethodNotAllowedException |
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* @throws \Freshdesk\Exceptions\UnsupportedAcceptHeaderException |
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* @throws \Freshdesk\Exceptions\ValidationException |
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*/ |
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public function search(string $query) |
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{ |
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$end = '/search'.$this->endpoint(); |
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$query = [ |
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'query' => '"'.$query.'"', |
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]; |
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return $this->api()->request('GET', $end, null, $query); |
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} |
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} |
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mpclarkson /
freshdesk-php-sdk
