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<?php |
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/** |
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* Created by PhpStorm. |
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* User: Matt |
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* Date: 20/04/2016 |
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* Time: 2:32 PM |
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*/ |
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namespace Freshdesk; |
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use Freshdesk\Exceptions\AccessDeniedException; |
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use Freshdesk\Exceptions\ApiException; |
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use Freshdesk\Exceptions\AuthenticationException; |
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use Freshdesk\Exceptions\ConflictingStateException; |
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use Freshdesk\Exceptions\RateLimitExceededException; |
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use Freshdesk\Exceptions\UnsupportedContentTypeException; |
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use Freshdesk\Resources\Agent; |
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use Freshdesk\Resources\BusinessHour; |
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use Freshdesk\Resources\Category; |
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use Freshdesk\Resources\Comment; |
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use Freshdesk\Resources\Company; |
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use Freshdesk\Resources\Contact; |
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use Freshdesk\Resources\Conversation; |
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use Freshdesk\Resources\EmailConfig; |
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use Freshdesk\Resources\Forum; |
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use Freshdesk\Resources\Group; |
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use Freshdesk\Resources\Product; |
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use Freshdesk\Resources\SLAPolicy; |
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use Freshdesk\Resources\Ticket; |
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use Freshdesk\Resources\TimeEntry; |
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use Freshdesk\Resources\Topic; |
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use GuzzleHttp\Client; |
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use GuzzleHttp\Exception\RequestException; |
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/** |
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* Class for interacting with the Freshdesk Api |
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* |
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* This is the only class that should be instantiated directly. All API resources are available |
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* via the relevant public properties |
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* |
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* @package Api |
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* @author Matthew Clarkson <[email protected]> |
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*/ |
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class Api |
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{ |
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/** |
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* Agent resources |
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* |
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* @api |
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* @var Agent |
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*/ |
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public $agents; |
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/** |
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* Company resources |
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* |
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* @api |
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* @var Company |
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*/ |
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public $companies; |
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/** |
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* Contact resources |
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* |
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* @api |
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* @var Contact |
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*/ |
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public $contacts; |
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/** |
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* Group resources |
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* |
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* @api |
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* @var Group |
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*/ |
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public $groups; |
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/** |
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* Ticket resources |
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* |
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* @api |
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* @var Ticket |
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*/ |
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public $tickets; |
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/** |
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* TimeEntry resources |
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* |
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* @api |
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* @var TimeEntry |
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*/ |
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public $timeEntries; |
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/** |
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* Conversation resources |
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* |
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* @api |
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* @var Conversation |
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*/ |
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public $conversations; |
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/** |
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* Category resources |
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* |
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* @api |
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* @var Category |
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*/ |
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public $categories; |
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/** |
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* Forum resources |
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* |
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* @api |
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* @var Forum |
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*/ |
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public $forums; |
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/** |
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* Topic resources |
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* |
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* @api |
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* @var Topic |
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*/ |
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public $topics; |
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/** |
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* Comment resources |
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* |
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* @api |
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* @var Comment |
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*/ |
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public $comments; |
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//Admin |
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/** |
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* Email Config resources |
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* |
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* @api |
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* @var EmailConfig |
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*/ |
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public $emailConfigs; |
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/** |
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* Access Product resources |
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* |
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* @api |
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* @var Product |
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*/ |
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public $products; |
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/** |
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* Business Hours resources |
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* |
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* @api |
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* @var BusinessHour |
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*/ |
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public $businessHours; |
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/** |
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* SLA Policy resources |
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* |
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* @api |
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* @var SLAPolicy |
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*/ |
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public $slaPolicies; |
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/** |
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* @internal |
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* @var Client |
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*/ |
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protected $client; |
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/** |
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* @internal |
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* @var string |
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*/ |
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private $baseUrl; |
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/** |
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* Constructs a new api instance |
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* |
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* @api |
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* @param string $apiKey |
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* @param string $domain |
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* @throws Exceptions\InvalidConfigurationException |
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*/ |
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public function __construct($apiKey, $domain) |
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{ |
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$this->validateConstructorArgs($apiKey, $domain); |
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$this->baseUrl = sprintf('https://%s.freshdesk.com/api/v2', $domain); |
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$this->client = new Client([ |
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'auth' => [$apiKey, 'X'] |
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] |
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); |
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$this->setupResources(); |
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} |
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/** |
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* Internal method for handling requests |
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* |
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* @internal |
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* @param $method |
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* @param $endpoint |
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* @param array|null $data |
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* @param array|null $query |
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* @return mixed|null |
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* @throws ApiException |
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* @throws ConflictingStateException |
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* @throws RateLimitExceededException |
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* @throws UnsupportedContentTypeException |
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*/ |
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public function request($method, $endpoint, array $data = null, array $query = null) |
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{ |
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if (isset($data['attachments'])) { |
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// Has file attachments, so we can't use the json property. |
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// Instead, we have to use the "multipart" property |
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$attachments = $data['attachments']; |
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unset($data['attachments']); |
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if (!is_array($attachments)) { |
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$attachments = [$attachments]; |
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} |
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$multiparts = []; |
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foreach($attachments as $attachment) { |
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$multiparts[] = [ |
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'name' => 'attachments[]', |
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'contents' => $attachment, // $attachment is a resource from fopen('/path/to/file', 'r') |
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]; |
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} |
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foreach($data as $key => $value) { |
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$multiparts[] = [ |
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'name' => $key, |
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'contents' => $value, |
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]; |
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} |
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$options = [ |
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'multipart' => $multiparts, |
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]; |
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} else { |
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// normal method |
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$options = [ |
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'json' => $data, |
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]; |
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} |
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if (isset($query)) { |
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$options['query'] = $query; |
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} |
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$url = $this->baseUrl . $endpoint; |
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return $this->performRequest($method, $url, $options); |
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} |
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/** |
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* Performs the request |
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* |
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* @internal |
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* |
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* @param $method |
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* @param $url |
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* @param $options |
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* @return mixed|null |
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* @throws AccessDeniedException |
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* @throws ApiException |
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* @throws AuthenticationException |
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* @throws ConflictingStateException |
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*/ |
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private function performRequest($method, $url, $options) { |
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try { |
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switch ($method) { |
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case 'GET': |
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return json_decode($this->client->get($url, $options)->getBody(), true); |
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case 'POST': |
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return json_decode($this->client->post($url, $options)->getBody(), true); |
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case 'PUT': |
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return json_decode($this->client->put($url, $options)->getBody(), true); |
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case 'DELETE': |
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return json_decode($this->client->delete($url, $options)->getBody(), true); |
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default: |
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return null; |
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} |
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} catch (RequestException $e) { |
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throw ApiException::create($e); |
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} |
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} |
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/** |
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* @param $apiKey |
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* @param $domain |
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* @throws Exceptions\InvalidConfigurationException |
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* @internal |
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* |
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*/ |
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private function validateConstructorArgs($apiKey, $domain) |
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{ |
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if (!isset($apiKey)) { |
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throw new Exceptions\InvalidConfigurationException("API key is empty."); |
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} |
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if (!isset($domain)) { |
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throw new Exceptions\InvalidConfigurationException("Domain is empty."); |
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} |
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} |
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/** |
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* @internal |
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*/ |
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private function setupResources() |
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{ |
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//People |
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$this->agents = new Agent($this); |
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$this->companies = new Company($this); |
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$this->contacts = new Contact($this); |
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$this->groups = new Group($this); |
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//Tickets |
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$this->tickets = new Ticket($this); |
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$this->timeEntries = new TimeEntry($this); |
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$this->conversations = new Conversation($this); |
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//Discussions |
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$this->categories = new Category($this); |
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$this->forums = new Forum($this); |
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$this->topics = new Topic($this); |
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$this->comments = new Comment($this); |
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//Admin |
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$this->products = new Product($this); |
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$this->emailConfigs = new EmailConfig($this); |
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$this->slaPolicies = new SLAPolicy($this); |
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$this->businessHours = new BusinessHour($this); |
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} |
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} |
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