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<?php |
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/* |
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* Copyright © MIKO LLC - All Rights Reserved |
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* Unauthorized copying of this file, via any medium is strictly prohibited |
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* Proprietary and confidential |
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* Written by Alexey Portnov, 9 2020 |
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*/ |
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namespace MikoPBX\Core\Workers; |
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require_once 'Globals.php'; |
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use MikoPBX\Common\Models\{CallDetailRecordsTmp, Users}; |
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use MikoPBX\Core\System\{BeanstalkClient, Util}; |
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/** |
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* Class WorkerCdr |
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* Обработка записей CDR. Заполение длительности звонков. |
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*/ |
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class WorkerCdr extends WorkerBase |
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{ |
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public const SELECT_CDR_TUBE = 'select_cdr_tube'; |
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public const UPDATE_CDR_TUBE = 'update_cdr_tube'; |
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protected int $maxProc=1; |
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private $client_queue; |
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private $internal_numbers = []; |
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private $no_answered_calls = []; |
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/** |
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* Entry point |
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* |
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* @param $argv |
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* |
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*/ |
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public function start($argv): void |
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{ |
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$filter = [ |
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'(work_completed<>1 OR work_completed IS NULL) AND endtime IS NOT NULL', |
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'miko_tmp_db' => true, |
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'columns' => 'start,answer,src_num,dst_num,dst_chan,endtime,linkedid,recordingfile,dialstatus,UNIQUEID', |
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'miko_result_in_file' => true, |
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]; |
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$this->client_queue = new BeanstalkClient(self::SELECT_CDR_TUBE); |
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$this->client_queue->subscribe($this->makePingTubeName(self::class), [$this, 'pingCallBack']); |
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$this->initSettings(); |
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while (true) { |
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$result = $this->client_queue->request(json_encode($filter), 10); |
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if ($result !== false) { |
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$this->updateCdr(); |
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} |
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$this->client_queue->wait(5); // instead of sleep |
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} |
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} |
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private function initSettings() |
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{ |
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$this->internal_numbers = []; |
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$this->no_answered_calls = []; |
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$users = Users::find(); |
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foreach ($users as $user) { |
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if (empty($user->email)) { |
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continue; |
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} |
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foreach ($user->Extensions as $exten) { |
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$this->internal_numbers[$exten->number] = [ |
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'email' => $user->email, |
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'language' => $user->language, |
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]; |
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} |
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} |
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} |
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/** |
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* Обработчик результата запроса. |
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* |
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*/ |
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private function updateCdr(): void |
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{ |
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$this->initSettings(); |
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$result_data = $this->client_queue->getBody(); |
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// Получаем результат. |
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$result = json_decode($result_data, true); |
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if (file_exists($result)) { |
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$file_data = json_decode(file_get_contents($result), true); |
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if(!is_dir($result)){ |
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Util::mwExec("rm -rf {$result}"); |
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} |
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$result = $file_data; |
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} |
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if ( ! is_array($result) && ! is_object($result)) { |
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return; |
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} |
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if (count($result) < 1) { |
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return; |
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} |
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$arr_update_cdr = []; |
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// Получаем идентификаторы активных каналов. |
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$channels_id = $this->getActiveIdChannels(); |
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foreach ($result as $row) { |
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if (array_key_exists($row['linkedid'], $channels_id)) { |
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// Цепочка вызовов еще не завершена. |
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continue; |
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} |
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if (trim($row['recordingfile']) !== '') { |
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// Если каналов не существует с ID, то можно удалить временные файлы. |
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$p_info = pathinfo($row['recordingfile']); |
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$fname = $p_info['dirname'] . '/' . $p_info['filename'] . '.wav'; |
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if (file_exists($fname) && !is_dir($fname)) { |
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Util::mwExec("rm -rf {$fname}"); |
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} |
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} |
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$start = strtotime($row['start']); |
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$answer = strtotime($row['answer']); |
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$end = strtotime($row['endtime']); |
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$dialstatus = trim($row['dialstatus']); |
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$duration = max(($end - $start), 0); |
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$billsec = ($end != 0 && $answer != 0) ? ($end - $answer) : 0; |
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$disposition = 'NOANSWER'; |
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if ($billsec > 0) { |
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$disposition = 'ANSWERED'; |
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} elseif ('' !== $dialstatus) { |
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$disposition = ($dialstatus === 'ANSWERED') ? $disposition : $dialstatus; |
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} |
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if ($billsec <= 0) { |
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$row['answer'] = ''; |
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$billsec = 0; |
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if ( ! empty($row['recordingfile'])) { |
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$p_info = pathinfo($row['recordingfile']); |
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$file_list = [ |
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$p_info['dirname'] . '/' . $p_info['filename'] . '.mp3', |
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$p_info['dirname'] . '/' . $p_info['filename'] . '.wav', |
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$p_info['dirname'] . '/' . $p_info['filename'] . '_in.wav', |
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$p_info['dirname'] . '/' . $p_info['filename'] . '_out.wav', |
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]; |
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foreach ($file_list as $file) { |
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if ( ! file_exists($file)) { |
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continue; |
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} |
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if(!is_dir($file)){ |
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Util::mwExec("rm -rf {$file}"); |
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} |
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} |
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} |
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} |
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if ($disposition !== 'ANSWERED') { |
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if (file_exists($row['recordingfile']) && !is_dir($row['recordingfile'])) { |
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Util::mwExec("rm -rf {$row['recordingfile']}"); |
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} |
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} elseif ( ! empty($row['recordingfile']) && |
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! file_exists(Util::trimExtensionForFile($row['recordingfile']) . 'wav') && |
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! file_exists( $row['recordingfile']) ) { |
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/** @var CallDetailRecordsTmp $rec_data */ |
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$rec_data = CallDetailRecordsTmp::findFirst( |
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"linkedid='{$row['linkedid']}' AND dst_chan='{$row['dst_chan']}'" |
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); |
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if ($rec_data !== null) { |
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$row['recordingfile'] = $rec_data->recordingfile; |
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} |
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} |
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$data = [ |
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'work_completed' => 1, |
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'duration' => $duration, |
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'billsec' => $billsec, |
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'disposition' => $disposition, |
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'UNIQUEID' => $row['UNIQUEID'], |
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'recordingfile' => ($disposition === 'ANSWERED') ? $row['recordingfile'] : '', |
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'tmp_linked_id' => $row['linkedid'], |
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]; |
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$arr_update_cdr[] = $data; |
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$this->checkNoAnswerCall(array_merge($row, $data)); |
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} |
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foreach ($arr_update_cdr as $data) { |
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$linkedid = $data['tmp_linked_id']; |
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$data['GLOBAL_STATUS'] = $data['disposition']; |
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if (isset($this->no_answered_calls[$linkedid]) && |
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isset($this->no_answered_calls[$linkedid]['NOANSWER']) && |
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$this->no_answered_calls[$linkedid]['NOANSWER'] == false) { |
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$data['GLOBAL_STATUS'] = 'ANSWERED'; |
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// Это отвеченный вызов (на очередь). Удаляем из списка. |
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unset($this->no_answered_calls[$linkedid]); |
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} |
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unset($data['tmp_linked_id']); |
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$this->client_queue->publish(json_encode($data), null, self::UPDATE_CDR_TUBE); |
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} |
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$this->notifyByEmail(); |
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} |
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/** |
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* Функция позволяет получить активные каналы. |
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* Возвращает ассоциативный массив. Ключ - Linkedid, значение - массив каналов. |
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* |
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* @return array |
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*/ |
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private function getActiveIdChannels(): array |
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{ |
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$am = Util::getAstManager('off'); |
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$active_chans = $am->GetChannels(true); |
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return $active_chans; |
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} |
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/** |
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* Анализируем не отвеченные вызовы. Наполняем временный массив для дальнейшей обработки. |
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* |
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* @param $row |
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*/ |
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private function checkNoAnswerCall($row): void |
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{ |
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if ($row['disposition'] === 'ANSWERED') { |
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$this->no_answered_calls[$row['linkedid']]['NOANSWER'] = false; |
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return; |
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} |
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if ( ! array_key_exists($row['dst_num'], $this->internal_numbers)) { |
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// dst_num - не является номером сотрудника. Это исходящий. |
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return; |
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} |
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$is_internal = false; |
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if ((array_key_exists($row['src_num'], $this->internal_numbers))) { |
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// Это внутренний вызов. |
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$is_internal = true; |
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} |
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$this->no_answered_calls[$row['linkedid']][] = [ |
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'from_number' => $row['src_num'], |
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'to_number' => $row['dst_num'], |
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'start' => $row['start'], |
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'answer' => $row['answer'], |
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'endtime' => $row['endtime'], |
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'email' => $this->internal_numbers[$row['dst_num']]['email'], |
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'language' => $this->internal_numbers[$row['dst_num']]['language'], |
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'is_internal' => $is_internal, |
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'duration' => $row['duration'], |
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]; |
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} |
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/** |
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* Постановка задачи в очередь на оповещение по email. |
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*/ |
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private function notifyByEmail(): void |
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{ |
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foreach ($this->no_answered_calls as $call) { |
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$this->client_queue->publish(json_encode($call), null, WorkerNotifyByEmail::class); |
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} |
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$this->no_answered_calls = []; |
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} |
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} |
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// Start worker process |
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$workerClassname = WorkerCdr::class; |
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if (isset($argv) && count($argv) > 1 && $argv[1] === 'start') { |
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cli_set_process_title($workerClassname); |
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try { |
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$worker = new $workerClassname(); |
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$worker->start($argv); |
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} catch (\Error $e) { |
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global $errorLogger; |
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$errorLogger->captureException($e); |
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Util::sysLogMsg("{$workerClassname}_EXCEPTION", $e->getMessage()); |
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} |
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} |