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<?php |
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namespace Matks\Bundle\CustomerSupportBundle\Manager; |
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use Matks\Bundle\CustomerSupportBundle\Model\TicketInterface; |
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use Matks\Bundle\CustomerSupportBundle\Model\MessageInterface; |
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use Matks\Bundle\CustomerSupportBundle\Model\CategoryInterface; |
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use Matks\Bundle\CustomerSupportBundle\Reference\ReferenceGeneratorInterface; |
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use Doctrine\Common\Persistence\ManagerRegistry; |
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/** |
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* Ticket Manager |
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* |
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* @author Mathieu Ferment <[email protected]> |
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*/ |
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class TicketManager implements TicketManagerInterface |
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{ |
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/** |
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* @var ManagerRegistry |
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*/ |
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private $doctrine; |
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/** |
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* @var ReferenceGeneratorInterface |
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*/ |
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private $referenceGenerator; |
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/** |
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* @var string Ticket FQDN |
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*/ |
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private $ticketClass; |
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/** |
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* Constructor |
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* |
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* @param ManagerRegistry $doctrine |
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* @param ReferenceGeneratorInterface $referenceGenerator |
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* @param string $ticketClass |
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*/ |
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public function __construct(ManagerRegistry $doctrine, ReferenceGeneratorInterface $referenceGenerator, $ticketClass) |
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{ |
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$this->referenceGenerator = $referenceGenerator; |
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$this->doctrine = $doctrine; |
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$this->ticketClass = $ticketClass; |
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} |
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/** |
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* Create a new ticket |
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* |
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* @param CategoryInterface $category |
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* @param MessageInterface $message |
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* |
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* @return TicketInterface |
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*/ |
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public function create(CategoryInterface $category, MessageInterface $message) |
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{ |
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$reference = $this->referenceGenerator->generate([]); |
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$ticket = new $this->ticketClass($reference, $category, $message); |
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$this->doctrine->getManager()->persist($ticket); |
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$this->doctrine->getManager()->flush(); |
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return $ticket; |
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} |
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/** |
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* Answer to a ticket |
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* |
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* @param TicketInterface $ticket |
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* @param MessageInterface $message |
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*/ |
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public function answer(TicketInterface $ticket, MessageInterface $message) |
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{ |
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$ticket->answer($message); |
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$this->doctrine->getManager()->flush(); |
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} |
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/** |
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* Reopen an answered ticket |
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* |
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* @param TicketInterface $ticket |
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* @param MessageInterface $message |
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*/ |
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public function reopen(TicketInterface $ticket, MessageInterface $message) |
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{ |
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$ticket->reopen($message); |
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$this->doctrine->getManager()->flush(); |
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} |
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/** |
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* Close a ticket |
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* |
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* @param TicketInterface $ticket |
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*/ |
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public function close(TicketInterface $ticket) |
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{ |
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$ticket->close(); |
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$this->doctrine->getManager()->flush(); |
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} |
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/** |
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* Shift a ticket category |
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* |
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* @param TicketInterface $ticket |
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* @param CategoryInterface $category |
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*/ |
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public function changeCategory(TicketInterface $ticket, CategoryInterface $category) |
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{ |
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$ticket->changeCategory($category); |
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$this->doctrine->getManager()->flush(); |
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} |
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} |
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matks /
CustomerSupportBundle
