|
1
|
|
|
<?php |
|
2
|
|
|
|
|
3
|
|
|
namespace Matks\Bundle\CustomerSupportBundle\Entity; |
|
4
|
|
|
|
|
5
|
|
|
use Doctrine\ORM\Mapping as ORM; |
|
6
|
|
|
use Knp\DoctrineBehaviors\Model as ORMBehaviors; |
|
7
|
|
|
use Symfony\Component\Validator\Constraints as Assert; |
|
8
|
|
|
use Symfony\Bridge\Doctrine\Validator\Constraints\UniqueEntity; |
|
9
|
|
|
|
|
10
|
|
|
use Matks\Bundle\CustomerSupportBundle\Model\TicketInterface; |
|
11
|
|
|
use Matks\Bundle\CustomerSupportBundle\Model\MessageInterface; |
|
12
|
|
|
use Matks\Bundle\CustomerSupportBundle\Model\CategoryInterface; |
|
13
|
|
|
|
|
14
|
|
|
use Doctrine\Common\Collections\ArrayCollection; |
|
15
|
|
|
use LogicException; |
|
16
|
|
|
|
|
17
|
|
|
/** |
|
18
|
|
|
* Ticket entity |
|
19
|
|
|
* |
|
20
|
|
|
* @ORM\Entity(repositoryClass="Matks\Bundle\CustomerSupportBundle\Repository\TicketRepository") |
|
21
|
|
|
* @ORM\Table(name="tickets") |
|
22
|
|
|
* @UniqueEntity(fields="reference", message="this reference already exists") |
|
23
|
|
|
* |
|
24
|
|
|
* @author Mathieu Ferment <[email protected]> |
|
25
|
|
|
*/ |
|
26
|
|
|
class Ticket implements TicketInterface |
|
27
|
|
|
{ |
|
28
|
|
|
use ORMBehaviors\Timestampable\Timestampable; |
|
29
|
|
|
|
|
30
|
|
|
/** |
|
31
|
|
|
* @var int |
|
32
|
|
|
* |
|
33
|
|
|
* @ORM\Id |
|
34
|
|
|
* @ORM\Column(type="integer") |
|
35
|
|
|
* @ORM\GeneratedValue(strategy="AUTO") |
|
36
|
|
|
*/ |
|
37
|
|
|
private $id; |
|
|
|
|
|
|
38
|
|
|
|
|
39
|
|
|
/** |
|
40
|
|
|
* @var CategoryInterface |
|
41
|
|
|
* |
|
42
|
|
|
* @ORM\ManyToOne( |
|
43
|
|
|
* targetEntity="Matks\Bundle\CustomerSupportBundle\Model\CategoryInterface", |
|
44
|
|
|
* inversedBy="tickets" |
|
45
|
|
|
* ) |
|
46
|
|
|
* @Assert\Valid() |
|
47
|
|
|
*/ |
|
48
|
|
|
private $category; |
|
49
|
|
|
|
|
50
|
|
|
/** |
|
51
|
|
|
* @var string |
|
52
|
|
|
* |
|
53
|
|
|
* @ORM\Column(type="string", length=255) |
|
54
|
|
|
* @Assert\NotBlank() |
|
55
|
|
|
*/ |
|
56
|
|
|
private $status; |
|
57
|
|
|
|
|
58
|
|
|
/** |
|
59
|
|
|
* Ticket unique reference |
|
60
|
|
|
* |
|
61
|
|
|
* @var string |
|
62
|
|
|
* |
|
63
|
|
|
* @ORM\Column(type="string", length=255, unique=true) |
|
64
|
|
|
* @Assert\NotBlank() |
|
65
|
|
|
*/ |
|
66
|
|
|
private $reference; |
|
67
|
|
|
|
|
68
|
|
|
/** |
|
69
|
|
|
* @var MessageInterface[] |
|
70
|
|
|
* |
|
71
|
|
|
* @ORM\OneToMany( |
|
72
|
|
|
* targetEntity="Matks\Bundle\CustomerSupportBundle\Model\MessageInterface", |
|
73
|
|
|
* mappedBy="messages", |
|
74
|
|
|
* cascade={"persist", "remove", "merge"} |
|
75
|
|
|
* ) |
|
76
|
|
|
* @Assert\Valid() |
|
77
|
|
|
*/ |
|
78
|
|
|
private $messages; |
|
79
|
|
|
|
|
80
|
|
|
|
|
81
|
|
|
/** |
|
82
|
|
|
* Constructor |
|
83
|
|
|
* |
|
84
|
|
|
* @param string $reference |
|
85
|
|
|
* @param CategoryInterface $category |
|
86
|
|
|
* @param MessageInterface $message |
|
87
|
|
|
*/ |
|
88
|
12 |
|
public function __construct($reference, CategoryInterface $category, MessageInterface $message) |
|
89
|
|
|
{ |
|
90
|
12 |
|
if (!$message->getAuthor()->isACustomer()) { |
|
91
|
1 |
|
throw new LogicException("Only customers can open a ticket"); |
|
92
|
|
|
} |
|
93
|
|
|
|
|
94
|
11 |
|
$this->reference = $reference; |
|
95
|
11 |
|
$this->status = TicketInterface::STATUS_NEW; |
|
96
|
11 |
|
$this->category = $category; |
|
97
|
11 |
|
$this->messages = new ArrayCollection(); |
|
|
|
|
|
|
98
|
11 |
|
$this->messages->add($message); |
|
99
|
11 |
|
} |
|
100
|
|
|
|
|
101
|
|
|
/** |
|
102
|
|
|
* Answer to customer ticket |
|
103
|
|
|
* |
|
104
|
|
|
* @param MessageInterface |
|
105
|
|
|
*/ |
|
106
|
5 |
|
public function answer(MessageInterface $message) |
|
107
|
|
|
{ |
|
108
|
5 |
|
if ($this->isClosed()) { |
|
109
|
1 |
|
throw new LogicException("Cannot answer a closed ticket"); |
|
110
|
|
|
} |
|
111
|
|
|
|
|
112
|
4 |
|
if ($message->getAuthor()->isACustomer()) { |
|
113
|
1 |
|
throw new LogicException("Only company users can answer a ticket"); |
|
114
|
|
|
} |
|
115
|
|
|
|
|
116
|
3 |
|
$this->messages->add($message); |
|
117
|
|
|
|
|
118
|
3 |
|
$this->status = TicketInterface::STATUS_ANSWERED; |
|
119
|
3 |
|
} |
|
120
|
|
|
|
|
121
|
|
|
/** |
|
122
|
|
|
* Add new customer message to a ticket |
|
123
|
|
|
* |
|
124
|
|
|
* @param MessageInterface |
|
125
|
|
|
*/ |
|
126
|
3 |
|
public function reopen(MessageInterface $message) |
|
127
|
|
|
{ |
|
128
|
3 |
|
if ($this->isClosed()) { |
|
129
|
1 |
|
throw new LogicException("Cannot reopen a closed ticket"); |
|
130
|
|
|
} |
|
131
|
|
|
|
|
132
|
2 |
|
if (!$message->getAuthor()->isACustomer()) { |
|
133
|
1 |
|
throw new LogicException("Only customers can reopen a ticket"); |
|
134
|
|
|
} |
|
135
|
|
|
|
|
136
|
1 |
|
$this->messages->add($message); |
|
137
|
|
|
|
|
138
|
1 |
|
$this->status = TicketInterface::STATUS_REOPENED; |
|
139
|
1 |
|
} |
|
140
|
|
|
|
|
141
|
|
|
/** |
|
142
|
|
|
* Close a ticket in order to prevent future answers |
|
143
|
|
|
*/ |
|
144
|
3 |
|
public function close() |
|
145
|
|
|
{ |
|
146
|
3 |
|
$this->status = TicketInterface::STATUS_CLOSED; |
|
147
|
3 |
|
} |
|
148
|
|
|
|
|
149
|
|
|
/** |
|
150
|
|
|
* Change category |
|
151
|
|
|
* |
|
152
|
|
|
* @param CategoryInterface $category |
|
153
|
|
|
*/ |
|
154
|
2 |
|
public function changeCategory(CategoryInterface $category) |
|
155
|
|
|
{ |
|
156
|
2 |
|
if (!$category->isActive()) { |
|
157
|
1 |
|
throw new LogicException("Cannot set new ticket category for an inactive category"); |
|
158
|
|
|
} |
|
159
|
|
|
|
|
160
|
1 |
|
$this->category = $category; |
|
161
|
1 |
|
} |
|
162
|
|
|
|
|
163
|
|
|
/** |
|
164
|
|
|
* Get unique reference |
|
165
|
|
|
* |
|
166
|
|
|
* @return string |
|
167
|
|
|
*/ |
|
168
|
1 |
|
public function getReference() |
|
169
|
|
|
{ |
|
170
|
1 |
|
return $this->reference; |
|
171
|
|
|
} |
|
172
|
|
|
|
|
173
|
|
|
/** |
|
174
|
|
|
* Get related category |
|
175
|
|
|
* |
|
176
|
|
|
* @return CategoryInterface |
|
177
|
|
|
*/ |
|
178
|
1 |
|
public function getCategory() |
|
179
|
|
|
{ |
|
180
|
1 |
|
return $this->category; |
|
181
|
|
|
} |
|
182
|
|
|
|
|
183
|
|
|
/** |
|
184
|
|
|
* Get messages |
|
185
|
|
|
* |
|
186
|
|
|
* @return MessageInterface[] |
|
187
|
|
|
*/ |
|
188
|
|
|
public function getMessages() |
|
189
|
|
|
{ |
|
190
|
|
|
return $this->messages; |
|
191
|
|
|
} |
|
192
|
|
|
|
|
193
|
|
|
/** |
|
194
|
|
|
* Get first message |
|
195
|
|
|
* |
|
196
|
|
|
* @return MessageInterface |
|
197
|
|
|
*/ |
|
198
|
3 |
|
public function getFirstMessage() |
|
199
|
|
|
{ |
|
200
|
3 |
|
return $this->messages->first(); |
|
201
|
|
|
} |
|
202
|
|
|
|
|
203
|
|
|
/** |
|
204
|
|
|
* Get last message |
|
205
|
|
|
* |
|
206
|
|
|
* @return MessageInterface |
|
207
|
|
|
*/ |
|
208
|
3 |
|
public function getLastMessage() |
|
209
|
|
|
{ |
|
210
|
3 |
|
return $this->messages->last(); |
|
211
|
|
|
} |
|
212
|
|
|
|
|
213
|
|
|
/** |
|
214
|
|
|
* Get status |
|
215
|
|
|
* |
|
216
|
|
|
* @return string |
|
217
|
|
|
*/ |
|
218
|
4 |
|
public function getStatus() |
|
219
|
|
|
{ |
|
220
|
4 |
|
return $this->status; |
|
221
|
|
|
} |
|
222
|
|
|
|
|
223
|
|
|
/** |
|
224
|
|
|
* @return bool |
|
225
|
|
|
*/ |
|
226
|
1 |
|
public function isNew() |
|
227
|
|
|
{ |
|
228
|
1 |
|
return TicketInterface::STATUS_NEW === $this->status; |
|
229
|
|
|
} |
|
230
|
|
|
|
|
231
|
|
|
/** |
|
232
|
|
|
* @return bool |
|
233
|
|
|
*/ |
|
234
|
1 |
|
public function isAnswered() |
|
235
|
|
|
{ |
|
236
|
1 |
|
return TicketInterface::STATUS_ANSWERED === $this->status; |
|
237
|
|
|
} |
|
238
|
|
|
|
|
239
|
|
|
/** |
|
240
|
|
|
* @return bool |
|
241
|
|
|
*/ |
|
242
|
1 |
|
public function isReopened() |
|
243
|
|
|
{ |
|
244
|
1 |
|
return TicketInterface::STATUS_REOPENED === $this->status; |
|
245
|
|
|
} |
|
246
|
|
|
|
|
247
|
|
|
/** |
|
248
|
|
|
* @return bool |
|
249
|
|
|
*/ |
|
250
|
7 |
|
public function isClosed() |
|
251
|
|
|
{ |
|
252
|
7 |
|
return TicketInterface::STATUS_CLOSED === $this->status; |
|
253
|
|
|
} |
|
254
|
|
|
} |
|
255
|
|
|
|