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return [ |
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/* |
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|---------------------------------------------------------------------------------------- |
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| Authentication Pages [English(en)] |
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|---------------------------------------------------------------------------------------- |
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| The following language lines are used in all authentication related issues to translate |
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| some words in view to English. You are free to change them to anything you want to |
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| customize your views to better match your application. |
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*/ |
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/* |
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|-------------------------------------- |
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| Error |
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|-------------------------------------- |
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*/ |
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'success' => 'Erfolgreich', |
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'fails' => 'Fehler', |
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'alert' => 'Alarm', |
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'required-error' => 'Bitte alle notwendigen Felder ausfüllen', |
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'invalid' => 'Falsche Benutzer-ID oder Passwort', |
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/* |
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|-------------------------------------- |
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| Login Page |
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|-------------------------------------- |
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*/ |
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'Login_to_start_your_session' => 'Einloggen um Ihre Sitzung zu starten', |
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'login' => 'Login', |
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'remember' => 'Erinnere dich an mich', |
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'signmein' => 'Melde mich an', |
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'iforgot' => 'Ich habe mein Passwort vergessen', |
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'email_address' => 'E-Mail-Addresse', |
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'password' => 'Passwort', |
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'woops' => 'Whoops!', |
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'theirisproblem' => 'Es gab einige Probleme mit Ihrer Eingabe.', |
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'login' => 'Anmeldung', |
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'e-mail' => 'E-Mail', |
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'reg_new_member' => 'Registrieren für eine neue Mitgliedschaft', |
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/* |
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|-------------------------------------- |
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| Register Page |
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|-------------------------------------- |
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*/ |
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'registration' => 'Registrierung', |
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'full_name' => 'Vollständiger Name', |
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'firstname' => 'Vorname', |
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'lastname' => 'Familienname', |
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'profilepicture' => 'Profilbild', |
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'oldpassword' => 'Altes Passwort', |
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'newpassword' => 'Neues Passwort', |
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'retype_password' => 'Passwort erneut eingeben', |
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'i_agree_to_the' => 'Ich stimme dem zu', |
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'terms' => 'Bedingungen', |
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'register' => 'Neu registrieren', |
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'i_already_have_a_membership' => 'Ich habe bereits eine Mitgliedschaft', |
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/* |
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|-------------------------------------- |
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| Reset Password Page |
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|-------------------------------------- |
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*/ |
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'reset_password' => 'Passwort zurücksetzen', |
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/* |
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|-------------------------------------- |
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| Forgot Password Page |
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|-------------------------------------- |
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*/ |
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'i_know_my_password' => 'Ich weiß mein Passwort', |
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'recover_passord' => 'Passwort wiederherstellen', |
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'send_password_reset_link' => 'Passwort Reset Link senden', |
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'enter_email_to_reset_password' => 'E-Mail angeben um Passwort zurücksetzen', |
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'link' => 'Link', |
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/* |
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| Emails Pages [English(en)] |
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|---------------------------------------------------------------------------------------- |
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| The following language lines are used in all Emails related issues to translate |
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| some words in view to English. You are free to change them to anything you want to |
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| customize your views to better match your application. |
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*/ |
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'admin_panel' => 'Administrationsmenü', |
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/* |
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| Emails Create Page |
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*/ |
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'emails' => 'Emails', |
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'incoming_emails' => 'Incoming Emails', |
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'reuired_authentication' => 'Reuired Authentication', |
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'fetching_email_via_imap' => 'Fetching Email via IMAP', |
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'create_email' => 'Create Email', |
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'email_address' => 'Email Address', |
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'email_name' => 'Email Name', |
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'help_topic' => 'Help Topic', |
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'auto_response' => 'Auto Response', |
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'host_name' => 'Host Name', |
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'port_number' => 'Port Number', |
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'mail_box_protocol' => 'Mail Box Protocol', |
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'authentication_required' => 'Authentication Required', |
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'yes' => 'Yes', |
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'no' => 'No', |
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'header_spoofing' => 'Header Spoofing', |
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'allow_for_this_email' => 'Allow For This Email', |
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'imap_config' => 'IMAP Configuration', |
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'email_information_and_settings' => 'Email Information and Settings', |
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'incoming_email_information' => 'Incoming Email Information', |
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'outgoing_email_information' => 'Outgoing Email Information', |
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'new_ticket_settings' => 'New Ticket Settings', |
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'protocol' => 'Protocol', |
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'fetching_protocol' => 'Fetching Protocol', |
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'transfer_protocol' => 'Transfer Protocol', |
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'from_name' => 'From Name', |
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'add_an_email' => 'Add an Email', |
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'edit_an_email' => 'Edit an Email', |
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'disable_for_this_email_address' => 'Disable for this Email address', |
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/* |
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| Ban Emails Create Page |
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*/ |
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'ban_lists' => 'Ban Lists', |
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'ban_email' => 'Ban Email', |
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'banlists' => 'Ban lists', |
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'ban_status' => 'Ban Status', |
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/* |
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| Templates Index Page |
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*/ |
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'templates' => 'Templates', |
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'template_set' => 'Template Sets', |
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'create_template' => 'Create Template', |
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'edit_template' => 'Edit Template', |
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'in_use' => 'In Use', |
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//Template Description |
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'Create ticket agent' => 'Notification email that is sent to Agent & Admin when ticket is created', |
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'Assign ticket' => 'Ticket assigned to an agent', |
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'Create ticket' => 'Mail sent to client for ticket creation successful message', |
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'Check ticket' => 'if a client wants to check ticket via customer portal then a link will be sent to client. this link is for the client to view ticket details with ticket no, without logging in to system', |
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'Ticket reply agent' => 'A notification is sent to agent email once client replies to the ticket', |
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'Registration notification' => 'Password and username is sent on email on first registration', |
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'Reset password' => 'Email with Password reset link', |
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'Error report' => 'Error report', |
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'Ticket creation' => 'First notification sent by the system about the ticket creation to the client', |
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'Ticket reply' => 'A reply made by the agent on a ticket, email notification is sent to client and collaborators', |
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'Close ticket' => 'Mail sent to client on closing a ticket', |
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'Create ticket by agent' => 'An agent creates a ticket for the client in the name of client', |
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/* |
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| Templates Create Page |
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*/ |
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'template_set_to_clone' => 'Template set to clone', |
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'language' => 'Sprache', |
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/* |
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| Diagnostics Page |
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'diagnostics' => 'Diagnostics', |
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'from' => 'From', |
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'to' => 'To', |
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'subject' => 'Subject', |
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'message' => 'Message', |
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'send' => 'Send', |
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/* |
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| Settings Pages [English(en)] |
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|---------------------------------------------------------------------------------------- |
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| The following language lines are used in all Setting related issues to translate |
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| some words in view to English. You are free to change them to anything you want to |
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| customize your views to better match your application. |
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*/ |
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/* |
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| Company Settings Page |
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*/ |
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'company' => 'Unternehmen', |
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'website' => 'Webseite', |
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'phone' => 'Telefon', |
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'address' => 'Adresse', |
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'landing' => 'Landing Seite', |
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'offline' => 'Offline Seite', |
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'thank' => 'Danke Seite', |
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'logo' => 'Logo', |
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'save' => 'Speichern', |
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'delete-logo' => 'Logo löschen', |
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'click-delete' => 'Hier klicken, um zu löschen', |
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/* |
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| System Settings Page |
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*/ |
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'system' => 'System', |
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'online' => 'Online', |
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'offline' => 'Offline', |
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'name/title' => 'Name/Title', |
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'pagesize' => 'Page Size', |
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'url' => 'URL', |
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'default_department' => 'Default Department', |
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'loglevel' => 'Log Level', |
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'purglog' => 'Purge Logs', |
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'nameformat' => 'Name Formatting', |
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'timeformat' => 'Time Format', |
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'date' => 'Date', |
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'dateformat' => 'Date Format', |
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'date_time' => 'Date And Time Format', |
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'day_date_time' => 'Day,Date And Time Format', |
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'timezone' => 'Default Time Zone', |
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'api' => 'Api', |
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'api_key' => 'Api Key', |
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'api_key_mandatory' => 'Api key mandatory', |
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'api_configurations' => 'Api Configurations', |
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'generate_key' => 'Generate key', |
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/* |
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|-------------------------------------- |
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| Email Settings Page |
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|-------------------------------------- |
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*/ |
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'email' => 'Email', |
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'default_template' => 'Default Template Set:', |
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'default_system_email' => 'Default System Email:', |
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'default_alert_email' => 'Default Alert Email:', |
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'admin_email' => 'Admins Email Address:', |
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'email_fetch' => 'Email Fetching:', |
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'enable' => 'Enable', |
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'default_MTA' => 'Default MTA', |
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'fetch_auto-corn' => 'Fetch on auto-cron', |
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'strip_quoted_reply' => 'Strip Quoted Reply', |
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'reply_separator' => 'Reply Separator Tag', |
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'accept_all_email' => 'Accept All Emails', |
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'accept_email_unknown' => 'Accept email from unknown Users', |
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'accept_email_collab' => 'Accept Email Collaborators', |
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'automatically_and_collab_from_email' => 'Automatically add collaborators from email fields', |
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'default_alert_email' => 'Default Alert Email', |
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'attachments' => 'Attachments', |
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'email_attahment_user' => 'Email attachments to the user', |
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'cron_notification' => 'Enable Notification cron', |
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'cron' => 'Job Scheduler', |
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'crone-url-message' => "These are Faveo's Job Scheduler(cron job) url for your system.", |
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'clipboard-copy-message' => 'Copied to clipboard.', |
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'click' => 'Click here', |
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'check-cron-set' => 'to check how to set cron jobs on your server.', |
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'notification-email' => 'Email notifications', |
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'click-url-copy' => 'Click here to copy URL', |
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'job-scheduler-error' => 'Job scheduler can not be updated.', |
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'job-scheduler-success' => 'Job scheduler updated successfully.', |
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/* |
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|-------------------------------------- |
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| Ticket Settings Page |
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|-------------------------------------- |
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*/ |
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'ticket' => 'Ticket', |
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'default_ticket_number_format' => 'Default Ticket Number Format', |
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'default_ticket_number_sequence' => 'Default Ticket Number Sequence', |
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'default_status' => 'Default Status', |
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'default_priority' => 'Default Priority', |
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'default_sla' => 'Default SLA', |
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'default_help_topic' => 'Default Help Topic', |
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'maximum_open_tickets' => 'Maximum Open Tickets', |
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'agent_collision_avoidance_duration' => 'Agent Collision Avoidance Duration', |
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'human_verification' => 'Human Verification', |
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'claim_on_response' => 'Claim on Response', |
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'assigned_tickets' => 'Assigned Tickets', |
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'answered_tickets' => 'Answered Tickets', |
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'agent_identity_masking' => 'Agent Identity Masking', |
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'enable_HTML_ticket_thread' => 'Enable HTML Ticket Thread', |
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'allow_client_updates' => 'Allow Client Updates', |
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/* |
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|-------------------------------------- |
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| Access Settings Page |
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|-------------------------------------- |
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*/ |
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'access' => 'Access', |
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'expiration_policy' => 'Password Expiration Policy', |
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'allow_password_resets' => 'Allow Password Resets', |
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'reset_token_expiration' => 'Reset Token Expiration', |
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'agent_session_timeout' => 'Agent Session Timeout', |
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'bind_agent_session_IP' => 'Bind Agent Session to IP', |
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'registration_required' => 'Registration Required', |
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'require_registration_and_login_to_create_tickets' => 'Require registration and login to create tickets', |
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'registration_method' => 'Registration Method', |
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'user_session_timeout' => 'User Session Timeout', |
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'client_quick_access' => 'Client Quick Access', |
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'cron' => 'Cron', |
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'system-settings' => 'System Settings', |
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'settings-2' => 'Settings', |
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/* |
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|-------------------------------------- |
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| Auto-Response Settings Page |
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|-------------------------------------- |
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*/ |
|
302
|
|
|
'auto_responce' => 'Auto Response', |
|
303
|
|
|
'new_ticket' => 'New Ticket', |
|
304
|
|
|
'new_ticket_by_agent' => 'New Ticket by Agent', |
|
305
|
|
|
'new_message' => 'New Message', |
|
306
|
|
|
'submitter' => 'Submitter : ', |
|
307
|
|
|
'send_receipt_confirmation' => 'Send Receipt Confirmation', |
|
308
|
|
|
'participants' => 'Participants : ', |
|
309
|
|
|
'send_new_activity_notice' => 'Send new activity notice', |
|
310
|
|
|
'overlimit_notice' => 'Overlimit Notice', |
|
311
|
|
|
'email_attachments_to_the_user' => 'Email attachments to the user', |
|
312
|
|
|
/* |
|
313
|
|
|
|-------------------------------------- |
|
314
|
|
|
| Alert & Notice Settings Page |
|
315
|
|
|
|-------------------------------------- |
|
316
|
|
|
*/ |
|
317
|
|
|
'disable' => 'Disable', |
|
318
|
|
|
'admin_email_2' => 'Admin Email', |
|
319
|
|
|
'alert_notices' => 'Alert & Notices', |
|
320
|
|
|
'new_ticket_alert' => 'New Ticket Alert', |
|
321
|
|
|
'department_manager' => 'Department Manager', |
|
322
|
|
|
'department_members' => 'Department Members', |
|
323
|
|
|
'organization_account_manager' => 'Organization Account Manager', |
|
324
|
|
|
'new_message_alert' => 'New Message Alert', |
|
325
|
|
|
'last_respondent' => 'Last Respondent', |
|
326
|
|
|
'assigned_agent_team' => 'Assigned Agent / Team', |
|
327
|
|
|
'new_internal_note_alert' => 'New Internal Note Alert', |
|
328
|
|
|
'ticket_assignment_alert' => 'Ticket Assignment Alert', |
|
329
|
|
|
'team_lead' => 'Team Lead', |
|
330
|
|
|
'team_members' => 'Team Members', |
|
331
|
|
|
'ticket_transfer_alert' => 'Ticket Transfer Alert', |
|
332
|
|
|
'overdue_ticket_alert' => 'Overdue Ticket Alert ', |
|
333
|
|
|
'system_alerts' => 'System Alerts', |
|
334
|
|
|
'system_errors' => 'System Errors', |
|
335
|
|
|
'SQL_errors' => 'SQL errors', |
|
336
|
|
|
'excessive_failed_login_attempts' => 'Excessive failed login attempts', |
|
337
|
|
|
'system_error_reports' => 'System error Reports', |
|
338
|
|
|
'Send_app_crash_reports_to_help_Ladybird_improve_Faveo' => 'Send app crash reports to help Ladybird improve Faveo', |
|
339
|
|
|
/* |
|
340
|
|
|
|------------------------------------------------ |
|
341
|
|
|
|Language page |
|
342
|
|
|
|------------------------------------------------ |
|
343
|
|
|
*/ |
|
344
|
|
|
'default' => 'default', |
|
345
|
|
|
'iso-code' => 'ISO-CODE', |
|
346
|
|
|
'download' => 'Downlaod', |
|
347
|
|
|
'upload_file' => 'Upload File', |
|
348
|
|
|
'enter_iso-code' => 'Enter ISO-CODE', |
|
349
|
|
|
'eg.' => 'Example', |
|
350
|
|
|
'for' => 'for', |
|
351
|
|
|
'english' => 'English', |
|
352
|
|
|
'language-name' => 'Language name', |
|
353
|
|
|
'file' => 'File', |
|
354
|
|
|
'read-more' => 'Read more.', |
|
355
|
|
|
'enable_lang' => 'Enable it.', |
|
356
|
|
|
'add-lang-package' => 'Add new language package', |
|
357
|
|
|
'package_exist' => 'Package already exists.', |
|
358
|
|
|
'iso-code-error' => 'Error in iso-code. enter correct iso-code.', |
|
359
|
|
|
'zipp-error' => 'Error in zip file. Zip must contian language php files only.', |
|
360
|
|
|
'upload-success' => 'Uploaded successfully.', |
|
361
|
|
|
'file-error' => 'Error in file or invalid file.', |
|
362
|
|
|
'delete-success' => 'Language package deleted successfully.', |
|
363
|
|
|
'lang-doesnot-exist' => 'Language package does not exist.', |
|
364
|
|
|
'active-lang-error' => 'Language package can not be deleted when it is active.', |
|
365
|
|
|
'language-error' => 'Language package not found in your lang directroy.', |
|
366
|
|
|
'lang-fallback-lang' => 'Cannot delete system\'s defualt fallback language', |
|
367
|
|
|
/* |
|
368
|
|
|
|---------------------------------------------------------------------------------------- |
|
369
|
|
|
| Manage Pages [English(en)] |
|
370
|
|
|
|---------------------------------------------------------------------------------------- |
|
371
|
|
|
| |
|
372
|
|
|
| The following language lines are used in all Manage related issues to translate |
|
373
|
|
|
| some words in view to English. You are free to change them to anything you want to |
|
374
|
|
|
| customize your views to better match your application. |
|
375
|
|
|
| |
|
376
|
|
|
*/ |
|
377
|
|
|
'manage' => 'Manage', |
|
378
|
|
|
/* |
|
379
|
|
|
|-------------------------------------- |
|
380
|
|
|
| Help Topic index Page |
|
381
|
|
|
|-------------------------------------- |
|
382
|
|
|
*/ |
|
383
|
|
|
'help_topics' => 'Help Topics', |
|
384
|
|
|
'topic' => 'Topic', |
|
385
|
|
|
'type' => 'Type', |
|
386
|
|
|
'priority' => 'Priority', |
|
387
|
|
|
'last_updated' => 'Last Updated', |
|
388
|
|
|
'create_help_topic' => 'Create Help topic', |
|
389
|
|
|
'action' => 'Action', |
|
390
|
|
|
/* |
|
391
|
|
|
|-------------------------------------- |
|
392
|
|
|
| Help Topic Create Page |
|
393
|
|
|
|-------------------------------------- |
|
394
|
|
|
*/ |
|
395
|
|
|
'active' => 'Active', |
|
396
|
|
|
'disabled' => 'Disabled', |
|
397
|
|
|
'public' => 'Public', |
|
398
|
|
|
'private' => 'Private', |
|
399
|
|
|
'parent_topic' => 'Parent Topic', |
|
400
|
|
|
'Custom_form' => 'Custom Form', |
|
401
|
|
|
'SLA_plan' => 'SLA Plan', |
|
402
|
|
|
'auto_assign' => 'Auto assign', |
|
403
|
|
|
'auto_respons' => 'Auto Respons', |
|
404
|
|
|
'ticket_number_format' => 'Ticket Number Format', |
|
405
|
|
|
'system_default' => 'System Default', |
|
406
|
|
|
'custom' => 'Custom', |
|
407
|
|
|
'internal_notes' => 'Internal Notes', |
|
408
|
|
|
/* |
|
409
|
|
|
|-------------------------------------- |
|
410
|
|
|
| SLA plan Index Page |
|
411
|
|
|
|-------------------------------------- |
|
412
|
|
|
*/ |
|
413
|
|
|
'sla_plans' => 'SLA Plans', |
|
414
|
|
|
'create_SLA' => 'Create a SLA', |
|
415
|
|
|
'grace_period' => 'Grace Period', |
|
416
|
|
|
'added_date' => 'Added Date', |
|
417
|
|
|
/* |
|
418
|
|
|
|-------------------------------------- |
|
419
|
|
|
| SLA plan Create Page |
|
420
|
|
|
|-------------------------------------- |
|
421
|
|
|
*/ |
|
422
|
|
|
'transient' => 'Transient', |
|
423
|
|
|
'ticket_overdue_alert' => 'Ticket Overdue Alerts', |
|
424
|
|
|
|
|
425
|
|
|
/* |
|
426
|
|
|
|-------------------------------------- |
|
427
|
|
|
| Work Flow |
|
428
|
|
|
|-------------------------------------- |
|
429
|
|
|
*/ |
|
430
|
|
|
'workflow' => 'Workflow', |
|
431
|
|
|
'ticket_workflow' => 'Ticket Workflow', |
|
432
|
|
|
'create_workflow' => 'Create Workflow', |
|
433
|
|
|
'edit_workflow' => 'Edit Workflow', |
|
434
|
|
|
'updated' => 'Updated', |
|
435
|
|
|
'target' => 'Target', |
|
436
|
|
|
'target_channel' => 'Target Channel', |
|
437
|
|
|
'exceution_order' => 'Exceution Order', |
|
438
|
|
|
'target_channel' => 'Target Channel', |
|
439
|
|
|
'workflow_rules' => 'Workflow Rules', |
|
440
|
|
|
'workflow_action' => 'Workflow Action', |
|
441
|
|
|
'rules' => 'Rules', |
|
442
|
|
|
'order' => 'Order', |
|
443
|
|
|
'condition' => 'Condition', |
|
444
|
|
|
'statement' => 'Statement', |
|
445
|
|
|
|
|
446
|
|
|
/* |
|
447
|
|
|
|-------------------------------------- |
|
448
|
|
|
| Form Create Page |
|
449
|
|
|
|-------------------------------------- |
|
450
|
|
|
*/ |
|
451
|
|
|
'title' => 'Title', |
|
452
|
|
|
'instruction' => 'Instruction', |
|
453
|
|
|
'label' => 'Label', |
|
454
|
|
|
'visibility' => 'Visibility', |
|
455
|
|
|
'variable' => 'Variable', |
|
456
|
|
|
'create_form' => 'Create Form', |
|
457
|
|
|
'forms' => 'Forms', |
|
458
|
|
|
'form_name' => 'Form Name', |
|
459
|
|
|
'view_this_form' => 'View This Form', |
|
460
|
|
|
'delete_from' => 'Delete Form', |
|
461
|
|
|
'are_you_sure_you_want_to_delete' => 'Are you sure you want to Delete', |
|
462
|
|
|
'close' => 'Close', |
|
463
|
|
|
'instructions' => 'Instructions', |
|
464
|
|
|
'instructions_on_creating_form' => "Select field type you want to add to the form below and click on 'Type' dropdown. Don't forget to set field options if type is select,checkbox or radio..Separate each option by a coma. After you finish creating the form, you can save the form by clicking Save Form button", |
|
465
|
|
|
'form_properties' => 'Form Properties', |
|
466
|
|
|
'adding_fields' => 'Adding Fields', |
|
467
|
|
|
'click_add_fields_button_to_add_fields' => "Click <b>'Add Fields'</b> button to add Fields", |
|
468
|
|
|
'add_fields' => 'Add Fields', |
|
469
|
|
|
'save_form' => 'Save Form', |
|
470
|
|
|
'label' => 'Label', |
|
471
|
|
|
'name' => 'Name', |
|
472
|
|
|
'type' => 'Type', |
|
473
|
|
|
'values(selected_fields)' => 'Values(Selected Fields)', |
|
474
|
|
|
'required' => 'Required', |
|
475
|
|
|
'Action' => 'Action', |
|
476
|
|
|
'remove' => 'Remove', |
|
477
|
|
|
/* |
|
478
|
|
|
|---------------------------------------------------------------------------------------- |
|
479
|
|
|
| Theme Pages [English(en)] |
|
480
|
|
|
|---------------------------------------------------------------------------------------- |
|
481
|
|
|
| |
|
482
|
|
|
| The following language lines are used in all Theme related issues to translate |
|
483
|
|
|
| some words in view to English. You are free to change them to anything you want to |
|
484
|
|
|
| customize your views to better match your application. |
|
485
|
|
|
| |
|
486
|
|
|
*/ |
|
487
|
|
|
'themes' => 'Themes', |
|
488
|
|
|
/* |
|
489
|
|
|
|-------------------------------------- |
|
490
|
|
|
| Footer Pages |
|
491
|
|
|
|-------------------------------------- |
|
492
|
|
|
*/ |
|
493
|
|
|
'footer' => 'Footer', |
|
494
|
|
|
'footer1' => 'Footer1', |
|
495
|
|
|
'footer2' => 'Footer2', |
|
496
|
|
|
'footer3' => 'Footer3', |
|
497
|
|
|
'footer4' => 'Footer4', |
|
498
|
|
|
/* |
|
499
|
|
|
|-------------------------------------- |
|
500
|
|
|
| Custom alert box |
|
501
|
|
|
|-------------------------------------- |
|
502
|
|
|
*/ |
|
503
|
|
|
'ok' => 'Ok', |
|
504
|
|
|
'cancel' => 'Abbrechen', |
|
505
|
|
|
'select-ticket' => 'Bitte Tickets auswählen.', |
|
506
|
|
|
'confirm' => 'Sind Sie sicher?', |
|
507
|
|
|
'delete-tickets' => 'Lösche Tickets', |
|
508
|
|
|
'close-tickets' => 'Schließe Tickets', |
|
509
|
|
|
'open-tickets' => 'Öffne Tickets', |
|
510
|
|
|
|
|
511
|
|
|
/* |
|
512
|
|
|
|---------------------------------------------------------------------------------------- |
|
513
|
|
|
| Staff Pages [English(en)] |
|
514
|
|
|
|---------------------------------------------------------------------------------------- |
|
515
|
|
|
| |
|
516
|
|
|
| The following language lines are used in all Staff related issues to translate |
|
517
|
|
|
| some words in view to English. You are free to change them to anything you want to |
|
518
|
|
|
| customize your views to better match your application. |
|
519
|
|
|
| |
|
520
|
|
|
*/ |
|
521
|
|
|
'are_you_sure' => 'Are you sure', |
|
522
|
|
|
'staffs' => 'Staffs', |
|
523
|
|
|
'name' => 'Name', |
|
524
|
|
|
'user_name' => 'User Name', |
|
525
|
|
|
'status' => 'Status', |
|
526
|
|
|
'group' => 'Group', |
|
527
|
|
|
'department' => 'Department', |
|
528
|
|
|
'created' => 'Created', |
|
529
|
|
|
'lastlogin' => 'Last Login', |
|
530
|
|
|
'createagent' => 'Create An Agent', |
|
531
|
|
|
'delete' => 'Delete', |
|
532
|
|
|
'agents' => 'Agents', |
|
533
|
|
|
'create' => 'Create', |
|
534
|
|
|
'edit' => 'Edit', |
|
535
|
|
|
'departments' => 'Departments', |
|
536
|
|
|
'groups' => 'Groups', |
|
537
|
|
|
/* |
|
538
|
|
|
|-------------------------------------- |
|
539
|
|
|
| Staff Create Page |
|
540
|
|
|
|-------------------------------------- |
|
541
|
|
|
*/ |
|
542
|
|
|
'create_agent' => 'Create Agent', |
|
543
|
|
|
'first_name' => 'First Name', |
|
544
|
|
|
'last_name' => 'Last Name', |
|
545
|
|
|
'mobile_number' => 'Mobile Number', |
|
546
|
|
|
'agent_signature' => 'Agent Signature', |
|
547
|
|
|
'account_status_setting' => 'Account Status & Setting', |
|
548
|
|
|
'account_type' => 'Account Type', |
|
549
|
|
|
'admin' => 'Admin', |
|
550
|
|
|
'agent' => 'Agent', |
|
551
|
|
|
'account_status' => 'Account Status', |
|
552
|
|
|
'locked' => 'Locked', |
|
553
|
|
|
'assigned_group' => 'Assigned Group', |
|
554
|
|
|
'primary_department' => 'Primary Department', |
|
555
|
|
|
'agent_time_zone' => 'Agent Time Zone', |
|
556
|
|
|
'day_light_saving' => 'Day Light Saving', |
|
557
|
|
|
'limit_access' => 'Limit Access', |
|
558
|
|
|
'directory_listing' => 'Directory Listing', |
|
559
|
|
|
'vocation_mode' => 'Vocation Mode', |
|
560
|
|
|
'assigned_team' => 'Assigned Team', |
|
561
|
|
|
/* |
|
562
|
|
|
|-------------------------------------- |
|
563
|
|
|
| Department Create Page |
|
564
|
|
|
|-------------------------------------- |
|
565
|
|
|
*/ |
|
566
|
|
|
'create_department' => 'Create Department', |
|
567
|
|
|
'manager' => 'Manager', |
|
568
|
|
|
'ticket_assignment' => 'Ticket Assignment ', |
|
569
|
|
|
'restrict_ticket_assignment_to_department_members' => 'Restrict ticket assignment to department members', |
|
570
|
|
|
'outgoing_emails' => 'Outgoing Emails', |
|
571
|
|
|
'outgoing_email' => 'Outgoing Email', |
|
572
|
|
|
'template_set' => 'Template Set', |
|
573
|
|
|
'auto_responding_settings' => 'Auto-Responding Settigs', |
|
574
|
|
|
'disable_for_this_department' => 'Disable for this department', |
|
575
|
|
|
'auto_response_email' => 'Auto-Response Email', |
|
576
|
|
|
'recipient' => 'Recipient', |
|
577
|
|
|
'group_access' => 'Group Access', |
|
578
|
|
|
'department_signature' => 'Department Signature', |
|
579
|
|
|
/* |
|
580
|
|
|
|-------------------------------------- |
|
581
|
|
|
| Team Create Page |
|
582
|
|
|
|-------------------------------------- |
|
583
|
|
|
*/ |
|
584
|
|
|
'create_team' => 'Create Team', |
|
585
|
|
|
'team_lead' => 'Team Lead', |
|
586
|
|
|
'assignment_alert' => 'Assignment Alert', |
|
587
|
|
|
'disable_for_this_team' => 'Disable for this team', |
|
588
|
|
|
'teams' => 'Teams', |
|
589
|
|
|
/* |
|
590
|
|
|
|-------------------------------------- |
|
591
|
|
|
| Group Create Page |
|
592
|
|
|
|-------------------------------------- |
|
593
|
|
|
*/ |
|
594
|
|
|
'create_group' => 'Create Group', |
|
595
|
|
|
'goups' => 'Goups', |
|
596
|
|
|
'can_create_ticket' => 'Can create ticket', |
|
597
|
|
|
'can_edit_ticket' => 'Can edit ticket', |
|
598
|
|
|
'can_post_ticket' => 'Can post Ticket', |
|
599
|
|
|
'can_close_ticket' => 'Can close ticket ', |
|
600
|
|
|
'can_assign_ticket' => 'Can assign ticket', |
|
601
|
|
|
'can_transfer_ticket' => 'Can transfer ticket', |
|
602
|
|
|
'can_delete_ticket' => 'Can delete ticket', |
|
603
|
|
|
'can_ban_emails' => 'Can ban emails', |
|
604
|
|
|
'can_manage_premade' => 'Can Manage premade', |
|
605
|
|
|
'can_manage_FAQ' => 'Can manage FAQ', |
|
606
|
|
|
'can_view_agent_stats' => 'Can view agent stats', |
|
607
|
|
|
'department_access' => 'Department Access ', |
|
608
|
|
|
'admin_notes' => 'Admin Notes', |
|
609
|
|
|
'group_members' => 'Group Members', |
|
610
|
|
|
'group_name' => 'Group Name', |
|
611
|
|
|
/* |
|
612
|
|
|
|-------------------------------------- |
|
613
|
|
|
| SMTP Page |
|
614
|
|
|
|-------------------------------------- |
|
615
|
|
|
*/ |
|
616
|
|
|
'driver' => 'Driver', |
|
617
|
|
|
'smtp' => 'SMTP', |
|
618
|
|
|
'host' => 'Host', |
|
619
|
|
|
'port' => 'Port', |
|
620
|
|
|
'encryption' => 'Encryption', |
|
621
|
|
|
/* |
|
622
|
|
|
|---------------------------------------------------------------------------------------- |
|
623
|
|
|
| Agent Panel [English(en)] |
|
624
|
|
|
|---------------------------------------------------------------------------------------- |
|
625
|
|
|
| |
|
626
|
|
|
| The following language lines are used in all Agent Panel related issues to translate |
|
627
|
|
|
| some words in view to English. You are free to change them to anything you want to |
|
628
|
|
|
| customize your views to better match your application. |
|
629
|
|
|
| |
|
630
|
|
|
*/ |
|
631
|
|
|
'agent_panel' => 'Agent Panel', |
|
632
|
|
|
'profile' => 'Profile', |
|
633
|
|
|
'change_password' => 'Change Password', |
|
634
|
|
|
'sign_out' => 'Sign Out', |
|
635
|
|
|
'Tickets' => 'TICKETS', |
|
636
|
|
|
'inbox' => 'Inbox', |
|
637
|
|
|
'my_tickets' => 'My Tickets', |
|
638
|
|
|
'unassigned' => 'Unassigned', |
|
639
|
|
|
'trash' => 'Trash', |
|
640
|
|
|
'Updates' => 'UPDATES', |
|
641
|
|
|
'no_new_updates' => 'No new Updates', |
|
642
|
|
|
'check_for_updates' => 'Check for Updates', |
|
643
|
|
|
'open' => 'Open', |
|
644
|
|
|
'inprogress' => 'Inprogress', |
|
645
|
|
|
'closed' => 'Closed', |
|
646
|
|
|
'Departments' => 'DEPARTMENTS', |
|
647
|
|
|
'tools' => 'Tools', |
|
648
|
|
|
'canned' => 'Canned', |
|
649
|
|
|
'knowledge_base' => 'Knowledge Base', |
|
650
|
|
|
'loading' => 'Loading', |
|
651
|
|
|
'ratings' => 'Ratings', |
|
652
|
|
|
'please_rate' => 'Please rate:', |
|
653
|
|
|
'ticket_ratings' => 'TICKET RATING', |
|
654
|
|
|
/* |
|
655
|
|
|
|----------------------------------------------- |
|
656
|
|
|
| Profile |
|
657
|
|
|
|----------------------------------------------- |
|
658
|
|
|
*/ |
|
659
|
|
|
'user_information' => 'Benutzer Informationen', |
|
660
|
|
|
'time_zone' => 'Zeitzone', |
|
661
|
|
|
'phone_number' => 'Telefonnummer', |
|
662
|
|
|
'contact_information' => 'Kontakt Informationen', |
|
663
|
|
|
/* |
|
664
|
|
|
|----------------------------------------------- |
|
665
|
|
|
| Dashboard |
|
666
|
|
|
|----------------------------------------------- |
|
667
|
|
|
*/ |
|
668
|
|
|
'dashboard' => 'Dashboard', |
|
669
|
|
|
'line_chart' => 'Line Chart', |
|
670
|
|
|
'statistics' => 'Statistics', |
|
671
|
|
|
'opened' => 'Opened', |
|
672
|
|
|
'resolved' => 'Resolved', |
|
673
|
|
|
'closed' => 'Closed', |
|
674
|
|
|
'deleted' => 'Deleted', |
|
675
|
|
|
/* |
|
676
|
|
|
|------------------------------------------------ |
|
677
|
|
|
|User Page |
|
678
|
|
|
|------------------------------------------------ |
|
679
|
|
|
*/ |
|
680
|
|
|
'user_directory' => 'User Directory', |
|
681
|
|
|
'ban' => 'Ban', |
|
682
|
|
|
'user' => 'User', |
|
683
|
|
|
'users' => 'Users', |
|
684
|
|
|
'create_user' => 'Create User', |
|
685
|
|
|
'full_name' => 'Full Name', |
|
686
|
|
|
'mobile' => 'Mobile', |
|
687
|
|
|
'last_login' => 'Last Login', |
|
688
|
|
|
'user_profile' => 'User Profile', |
|
689
|
|
|
'assign' => 'Assign', |
|
690
|
|
|
'open_tickets' => 'Open Tickets', |
|
691
|
|
|
'closed_tickets' => 'Closed Tickets', |
|
692
|
|
|
'deleted_tickets' => 'Deleted Tickets', |
|
693
|
|
|
/* |
|
694
|
|
|
|------------------------------------------------ |
|
695
|
|
|
|Organization Page |
|
696
|
|
|
|------------------------------------------------ |
|
697
|
|
|
*/ |
|
698
|
|
|
'organizations' => 'Organizations', |
|
699
|
|
|
'organization' => 'Organization', |
|
700
|
|
|
'create_organization' => 'Create Organization', |
|
701
|
|
|
'account_manager' => 'Account Manager', |
|
702
|
|
|
'update' => 'Update', |
|
703
|
|
|
'please_select_an_organization' => 'Please select an Organization', |
|
704
|
|
|
'please_select_an_user' => 'Please select an user', |
|
705
|
|
|
'organization_profile' => 'Organization Profile', |
|
706
|
|
|
'organization-s_head' => "Organization's Head", |
|
707
|
|
|
'select_department_manager' => 'Select Department Manager', |
|
708
|
|
|
'users_of' => 'Users of', |
|
709
|
|
|
/* |
|
710
|
|
|
|---------------------------------------------- |
|
711
|
|
|
| Ticket page |
|
712
|
|
|
|---------------------------------------------- |
|
713
|
|
|
*/ |
|
714
|
|
|
'subject' => 'Subject', |
|
715
|
|
|
'ticket_id' => 'Ticket ID', |
|
716
|
|
|
'priority' => 'Priority', |
|
717
|
|
|
'from' => 'From', |
|
718
|
|
|
'last_replier' => 'Last Replier', |
|
719
|
|
|
'assigned_to' => 'Assigned To', |
|
720
|
|
|
'last_activity' => 'Last Activity', |
|
721
|
|
|
'answered' => 'Answered', |
|
722
|
|
|
'assigned' => 'Assigned', |
|
723
|
|
|
'create_ticket' => 'Create Ticket', |
|
724
|
|
|
'tickets' => 'Tickets', |
|
725
|
|
|
'open' => 'Open', |
|
726
|
|
|
'Ticket_Information' => 'TICKET INFORMATION', |
|
727
|
|
|
'Ticket_Id' => 'TICKET ID', |
|
728
|
|
|
'User' => 'USER', |
|
729
|
|
|
'Unassigned' => 'UNASSIGNED', |
|
730
|
|
|
'generate_pdf' => 'Generate PDF', |
|
731
|
|
|
'change_status' => 'Change Status', |
|
732
|
|
|
'more' => 'More', |
|
733
|
|
|
'delete_ticket' => 'Delete Ticket', |
|
734
|
|
|
'emergency' => 'Emergency', |
|
735
|
|
|
'high' => 'High', |
|
736
|
|
|
'medium' => 'Medium', |
|
737
|
|
|
'low' => 'Low', |
|
738
|
|
|
'sla_plan' => 'SLA Plan', |
|
739
|
|
|
'created_date' => 'Created Date', |
|
740
|
|
|
'due_date' => 'Due Date', |
|
741
|
|
|
'last_response' => 'Last Response', |
|
742
|
|
|
'source' => 'Source', |
|
743
|
|
|
'last_message' => 'Last Message', |
|
744
|
|
|
'reply' => 'Reply', |
|
745
|
|
|
'response' => 'Response', |
|
746
|
|
|
'reply_content' => 'Reply Content', |
|
747
|
|
|
'attachment' => 'Attachment', |
|
748
|
|
|
'internal_note' => 'Internal Note', |
|
749
|
|
|
'this_ticket_is_under_banned_user' => 'This ticket is under banned user', |
|
750
|
|
|
'ticket_source' => 'Ticket Source', |
|
751
|
|
|
'are_you_sure_to_ban' => 'Are you sure to ban', |
|
752
|
|
|
'whome_do_you_want_to_assign_ticket' => 'Whome do you want to assign ticket', |
|
753
|
|
|
'are_you_sure_you_want_to_surrender_this_ticket' => 'Are you sure you want to surrender this Ticket', |
|
754
|
|
|
'add_collaborator' => 'Add Collaborator', |
|
755
|
|
|
'search_existing_users' => 'Search existing Users', |
|
756
|
|
|
'add_new_user' => 'Add new User', |
|
757
|
|
|
'search_existing_users_or_add_new_users' => 'Search existing users or add new users', |
|
758
|
|
|
'search_by_email' => 'Search by Email', |
|
759
|
|
|
'list_of_collaborators_of_this_ticket' => 'List of Collaborators of this Ticket', |
|
760
|
|
|
'submit' => 'Submit', |
|
761
|
|
|
'max' => 'Max', |
|
762
|
|
|
'add_cc' => 'Add CC', |
|
763
|
|
|
'recepients' => 'Recepients', |
|
764
|
|
|
'select_a_canned_response' => 'Select a Canned Response', |
|
765
|
|
|
'assign_to' => 'Assign to', |
|
766
|
|
|
'detail' => 'Detail', |
|
767
|
|
|
'user_details' => 'User Details', |
|
768
|
|
|
'ticket_option' => 'Ticket Option', |
|
769
|
|
|
'ticket_detail' => 'Ticket Detail', |
|
770
|
|
|
'Assigned_To' => 'ASSIGNED TO', |
|
771
|
|
|
'locked-ticket' => 'Alert! This ticket has been locked by another user and currently in process for response.', |
|
772
|
|
|
'access-ticket' => 'Alert! This ticket has been locked by you for next ', |
|
773
|
|
|
'minutes' => ' minutes', |
|
774
|
|
|
'in_minutes' => 'In minutes', |
|
775
|
|
|
'add_another_owner' => 'Add another owner', |
|
776
|
|
|
'user-not-found' => 'User not found. Try again or add a new user.', |
|
777
|
|
|
'change-success' => 'Success! owner has been changed for this ticket.', |
|
778
|
|
|
'user-exists' => 'User already exists. Try search existing user.', |
|
779
|
|
|
'valid-email' => 'Enter a valid email address.', |
|
780
|
|
|
'search_user' => 'Search user', |
|
781
|
|
|
'merge-ticket' => 'Merge ticket', |
|
782
|
|
|
'title' => 'Title', |
|
783
|
|
|
'merge' => 'Merge', |
|
784
|
|
|
'select_tickets' => 'Select tickets to merge', |
|
785
|
|
|
'select-pparent-ticket' => 'Select parent ticket', |
|
786
|
|
|
'merge-reason' => 'Reason for merging', |
|
787
|
|
|
'get_merge_message' => 'This ticket has been merged with ticket', |
|
788
|
|
|
'ticket_merged' => ' has been merged with this ticket.', |
|
789
|
|
|
'no-tickets-to-merge' => 'There are no more tickets by the owner of this ticket.', |
|
790
|
|
|
'merge-error' => 'Could not process your request try after some time.', |
|
791
|
|
|
'merge-success' => 'Tickets has been merged successfully.', |
|
792
|
|
|
'merge-error2' => 'Please select ticket to merge.', |
|
793
|
|
|
'select-tickets-to merge' => 'select two or more tickets to merge.', |
|
794
|
|
|
'different-users' => 'Ticktes from different users', |
|
795
|
|
|
'clean-up' => 'Clean up', |
|
796
|
|
|
'hard-delete-success-message' => 'Tickets have been deleted permanently.', |
|
797
|
|
|
'overdue' => 'Overdue', |
|
798
|
|
|
'change_owner_for_ticket' => 'Change Owner for Ticket', |
|
799
|
|
|
|
|
800
|
|
|
/* |
|
801
|
|
|
|------------------------------------------------ |
|
802
|
|
|
|Tools Page |
|
803
|
|
|
|------------------------------------------------ |
|
804
|
|
|
*/ |
|
805
|
|
|
'canned_response' => 'Canned Response', |
|
806
|
|
|
'create_canned_response' => 'Create Canned Response', |
|
807
|
|
|
'surrender' => 'Surrender', |
|
808
|
|
|
'view' => 'View', |
|
809
|
|
|
/* |
|
810
|
|
|
|----------------------------------------------- |
|
811
|
|
|
| Main text |
|
812
|
|
|
|----------------------------------------------- |
|
813
|
|
|
*/ |
|
814
|
|
|
'copyright' => 'Copyright', |
|
815
|
|
|
'all_rights_reserved' => 'All right Reserved', |
|
816
|
|
|
'powered_by' => 'Powered by', |
|
817
|
|
|
/* |
|
818
|
|
|
|------------------------------------------------ |
|
819
|
|
|
|Guest-User Page |
|
820
|
|
|
|------------------------------------------------ |
|
821
|
|
|
*/ |
|
822
|
|
|
'issue_summary' => 'Issue Summary', |
|
823
|
|
|
'issue_details' => 'Issue Details', |
|
824
|
|
|
'contact_informations' => 'Contact Informations', |
|
825
|
|
|
'contact_details' => 'Contact Details', |
|
826
|
|
|
'role' => 'Role', |
|
827
|
|
|
'ext' => 'EXT', |
|
828
|
|
|
'profile_pic' => 'Profile Picture', |
|
829
|
|
|
'agent_sign' => 'Agent Signature', |
|
830
|
|
|
'inactive' => 'Inactive', |
|
831
|
|
|
'male' => 'Male', |
|
832
|
|
|
'female' => 'Female', |
|
833
|
|
|
'old_password' => 'Old Password', |
|
834
|
|
|
'new_password' => 'New Password', |
|
835
|
|
|
'confirm_password' => 'Confirm Password', |
|
836
|
|
|
'gender' => 'Geschlecht', |
|
837
|
|
|
'ticket_number' => 'Ticket Number', |
|
838
|
|
|
'content' => 'Content', |
|
839
|
|
|
/* |
|
840
|
|
|
|------------------------------------------------ |
|
841
|
|
|
| Error Pages |
|
842
|
|
|
|------------------------------------------------ |
|
843
|
|
|
*/ |
|
844
|
|
|
'not_found' => 'Not Found', |
|
845
|
|
|
'oops_page_not_found' => 'Oops! Page not found', |
|
846
|
|
|
'we_could_not_find_the_page_you_were_looking_for' => 'We could not find the page you were looking for', |
|
847
|
|
|
'internal_server_error' => 'Internal server Error', |
|
848
|
|
|
'be_right_back' => 'Be right back', |
|
849
|
|
|
'sorry' => 'Sorry', |
|
850
|
|
|
'we_are_working_on_it' => 'We are working on it', |
|
851
|
|
|
'category' => 'Category', |
|
852
|
|
|
'addcategory' => 'Add Category', |
|
853
|
|
|
'allcategory' => 'All Category', |
|
854
|
|
|
'article' => 'Article', |
|
855
|
|
|
'articles' => 'Articles', |
|
856
|
|
|
'addarticle' => 'Add Article', |
|
857
|
|
|
'allarticle' => 'All Article', |
|
858
|
|
|
'pages' => 'Pages', |
|
859
|
|
|
'addpages' => 'Add Pages', |
|
860
|
|
|
'allpages' => 'All Pages', |
|
861
|
|
|
'widgets' => 'Widgets', |
|
862
|
|
|
'footer1' => 'Footer 1', |
|
863
|
|
|
'footer2' => 'Footer 2', |
|
864
|
|
|
'footer3' => 'Footer 3', |
|
865
|
|
|
'footer4' => 'Footer 4', |
|
866
|
|
|
'sidewidget1' => 'Side Widget 1', |
|
867
|
|
|
'sidewidget2' => 'Side Widget 2', |
|
868
|
|
|
'comments' => 'Comments', |
|
869
|
|
|
'settings' => 'Settings', |
|
870
|
|
|
'parent' => 'Parent', |
|
871
|
|
|
'Beschreibung' => 'Beschreibung', |
|
872
|
|
|
'enter_the_description' => 'Enter the Description', |
|
873
|
|
|
'publish' => 'Publish', |
|
874
|
|
|
'published' => 'Published', |
|
875
|
|
|
'draft' => 'Draft', |
|
876
|
|
|
'create_a_category' => 'Create a Category', |
|
877
|
|
|
'add' => 'Add', |
|
878
|
|
|
'social' => 'Social', |
|
879
|
|
|
'comment' => 'Comment', |
|
880
|
|
|
'not_published' => 'Not Published', |
|
881
|
|
|
'numberofelementstodisplay' => 'Number of elements to display', |
|
882
|
|
|
//====================================== |
|
883
|
|
|
'language' => 'Language', |
|
884
|
|
|
'save' => 'Save', |
|
885
|
|
|
'create' => 'Create', |
|
886
|
|
|
'dateformat' => 'Date Format', |
|
887
|
|
|
'slug' => 'Slug', |
|
888
|
|
|
'read_more' => 'Read more', |
|
889
|
|
|
'view_all' => 'View All', |
|
890
|
|
|
'categories' => 'Categories', |
|
891
|
|
|
'need_more_support' => 'Need more support', |
|
892
|
|
|
'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'If you did not find an answer, please raise a ticket describing the issue', |
|
893
|
|
|
'have_a_question?_type_your_search_term_here' => 'Have a question? Type your search term here...', |
|
894
|
|
|
'search' => 'Search', |
|
895
|
|
|
'frequently_asked_questions' => 'Frequently Asked Questions', |
|
896
|
|
|
'leave_a_reply' => 'Leave a Reply', |
|
897
|
|
|
'post_message' => 'Post Message', |
|
898
|
|
|
/* |
|
899
|
|
|
|-------------------------------------------------------------------------------------- |
|
900
|
|
|
| Client Panel [English(en)] |
|
901
|
|
|
|-------------------------------------------------------------------------------------- |
|
902
|
|
|
| The following language lines are used in all Agent Panel related issues to translate |
|
903
|
|
|
| some words in view to English. You are free to change them to anything you want to |
|
904
|
|
|
| customize your views to better match your application. |
|
905
|
|
|
| |
|
906
|
|
|
*/ |
|
907
|
|
|
'home' => 'Home', |
|
908
|
|
|
'submit_a_ticket' => 'Submit A Ticket', |
|
909
|
|
|
'my_profile' => 'My Profile', |
|
910
|
|
|
'log_out' => 'Logout', |
|
911
|
|
|
'forgot_password' => 'Forgot Password', |
|
912
|
|
|
'create_account' => 'Create Account', |
|
913
|
|
|
'you_are_here' => 'You are here', |
|
914
|
|
|
'have_a_ticket' => 'Have a Ticket', |
|
915
|
|
|
'check_ticket_status' => 'Check Ticket status', |
|
916
|
|
|
'choose_a_help_topic' => 'Choose a Help Topic', |
|
917
|
|
|
'ticket_status' => 'Ticket Status', |
|
918
|
|
|
'post_comment' => 'Post Comment', |
|
919
|
|
|
'plugin' => 'Plugin', |
|
920
|
|
|
|
|
921
|
|
|
/*************************************************** |
|
922
|
|
|
*updates |
|
923
|
|
|
*translation required from here |
|
924
|
|
|
*****************************************************/ |
|
925
|
|
|
'edit_profile' => 'Edit profile', |
|
926
|
|
|
'you_are_here' => 'You are here', |
|
927
|
|
|
'Send' => 'SEND', |
|
928
|
|
|
'no_article' => 'No article', |
|
929
|
|
|
'profile_settings' => 'Profile settings', |
|
930
|
|
|
'please_fill_all_required_feilds' => 'Please fill all required feilds.', |
|
931
|
|
|
'successfully_replied' => 'Successfully replied', |
|
932
|
|
|
'please_fill_some_data' => 'Please fill some data!', |
|
933
|
|
|
'profile_updated_sucessfully' => 'Profile updated sucessfully', |
|
934
|
|
|
'password_updated_sucessfully' => 'Password updated sucessfully', |
|
935
|
|
|
'password_was_not_updated_incorrect_old_password' => 'Password was not updated. Incorrect old password', |
|
936
|
|
|
'there_is_no_such_ticket_number' => 'There is no such ticket number', |
|
937
|
|
|
"email_didn't_match_with_ticket_number" => "Email didn't match with ticket number", |
|
938
|
|
|
'we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket' => 'We have sent you a link by email. Please click on that link to view ticket', |
|
939
|
|
|
'no_records_on_publish_time' => 'No records on publish time', |
|
940
|
|
|
'your_details_send_to_system' => 'Your details send to the system', |
|
941
|
|
|
'your_details_can_not_send_to_system' => 'Your details can not be sent to the system', |
|
942
|
|
|
'your_comment_posted' => 'Your comment posted', |
|
943
|
|
|
'sorry_not_processed' => 'Sorry not processed', |
|
944
|
|
|
'profile_updated_sucessfully' => 'Profile updated sucessfully', |
|
945
|
|
|
'password_was_not_updated' => 'Password was not updated', |
|
946
|
|
|
'sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request' => 'Sorry your ticket token has expired! Please try to resend the ticket link request', |
|
947
|
|
|
'sorry_you_are_not_allowed_token_expired' => 'Sorry you are not allowed. Token has expired!', |
|
948
|
|
|
'thank_you_for_your_rating' => 'Thank you for your rating!', |
|
949
|
|
|
'your_ticket_has_been' => 'Your ticket has been', |
|
950
|
|
|
'failed_to_send_email_contact_administrator' => 'Email sending failed. Please contact system administrator', |
|
951
|
|
|
/* |
|
952
|
|
|
* |--------------------------------------------------------------------------------------- |
|
953
|
|
|
* |API settings |
|
954
|
|
|
* |---------------------------------------------------------------------------------- |
|
955
|
|
|
* |The following lanuage line used to get english traslation of api settings in admin panel |
|
956
|
|
|
* | |
|
957
|
|
|
* | |
|
958
|
|
|
*/ |
|
959
|
|
|
'webhooks' => 'Webhooks', |
|
960
|
|
|
'enter_url_to_send_ticket_details' => 'Enter the URL to send the ticket details', |
|
961
|
|
|
'api' => 'API', |
|
962
|
|
|
'api_key' => 'API key', |
|
963
|
|
|
'api_key_mandatory' => 'API key mandatory', |
|
964
|
|
|
'api_configurations' => 'API configurations', |
|
965
|
|
|
'generate_key' => 'Generate key', |
|
966
|
|
|
'api_settings' => 'API settings', |
|
967
|
|
|
/* |
|
968
|
|
|
* ----------------------------------------------------------------------------- |
|
969
|
|
|
* Error log and debugging settings |
|
970
|
|
|
* -------------------------------------------------------------------------- |
|
971
|
|
|
* |
|
972
|
|
|
*/ |
|
973
|
|
|
'error-debug' => 'Error logs and debugging', |
|
974
|
|
|
'debug-options' => 'Debugging options', |
|
975
|
|
|
'view-logs' => 'View error logs', |
|
976
|
|
|
'not-authorised-error-debug' => 'You are not authorised to access the URL', |
|
977
|
|
|
'error-debug-settings' => 'Error and debugging settings', |
|
978
|
|
|
'debugging' => 'Debugging mode', |
|
979
|
|
|
'bugsnag-debugging' => 'Send app crash reports to help Ladybird improve Faveo', |
|
980
|
|
|
'error-debug-settings-saved-message' => 'Your error and debugging settings have been saved successfully', |
|
981
|
|
|
'error-debug-settings-error-message' => 'You have not made any change in the settings.', |
|
982
|
|
|
'error-logs' => 'Error logs', |
|
983
|
|
|
/* --------------------------------------------------------------------------------------- |
|
984
|
|
|
* Latest update 16-06-2016 |
|
985
|
|
|
* ----------------------------------------------------------------------------------- |
|
986
|
|
|
*/ |
|
987
|
|
|
'that_email_is not_available_in_this_system' => 'That Email is not available in this System', |
|
988
|
|
|
'use_subject' => 'Use Subject', |
|
989
|
|
|
'reopen' => 'Reopen', |
|
990
|
|
|
'invalid_attempt' => 'Invalid Attempt', |
|
991
|
|
|
/* --------------------------------------------------------------------------------------- |
|
992
|
|
|
* Latest update 27-07-2016 |
|
993
|
|
|
* ----------------------------------------------------------------------------------- |
|
994
|
|
|
*/ |
|
995
|
|
|
'queue' => 'Queue', |
|
996
|
|
|
'queues' => 'Queues', |
|
997
|
|
|
/* * ------------------------------------------------------------------------------------------------- |
|
998
|
|
|
* OTP messages body to send to user while registering, resetting passwords |
|
999
|
|
|
* -------------------------------------------------------------------------------------------------- |
|
1000
|
|
|
*/ |
|
1001
|
|
|
'hello' => 'Hello', |
|
1002
|
|
|
'reset-link-msg' => ",\r\nHere is the link to reset your password.\r\n", |
|
1003
|
|
|
'otp-for-your' => ",\r\nOTP for your", |
|
1004
|
|
|
'account-verification-is' => 'account verification is', |
|
1005
|
|
|
'extra-text' => ".\r\nYou can login to verify your account via OTP or just click on the link we've sent to your email address.", |
|
1006
|
|
|
'otp-not-sent' => 'We faced some problem in sending OTP please try after some time.', |
|
1007
|
|
|
/* * ------------------------------------------------------------------------------------------- |
|
1008
|
|
|
* Ticket number settings 03-08-2016 |
|
1009
|
|
|
* ------------------------------------------------------------------------------------------ |
|
1010
|
|
|
*/ |
|
1011
|
|
|
'format' => 'Format', |
|
1012
|
|
|
'ticket-number-format' => 'This setting is used to generate ticket numbers. Use hash signs (`#`) where digits are to be placed & dollar sign(‘$’) where characters are to be placed . Any other text in the number format will be preserved. ', |
|
1013
|
|
|
'ticket-number-type' => 'Choose a sequence from which to derive new ticket numbers. The system has a incrementing sequence and a random sequence by default', |
|
1014
|
|
|
/* * ---------------------------------------------------------------------------------------------------- |
|
1015
|
|
|
* Social media integration |
|
1016
|
|
|
* --------------------------------------------------------------------------------------------------------- |
|
1017
|
|
|
*/ |
|
1018
|
|
|
'client_id' => 'Client id', |
|
1019
|
|
|
'client_secret' => 'Client secret', |
|
1020
|
|
|
'redirect' => 'Redirect URL', |
|
1021
|
|
|
'details' => 'Details', |
|
1022
|
|
|
'social-media' => 'Social media', |
|
1023
|
|
|
/* * ---------------------------------------------------------------------------------------------- |
|
1024
|
|
|
* Report |
|
1025
|
|
|
* ---------------------------------------------------------------------------------------------- |
|
1026
|
|
|
*/ |
|
1027
|
|
|
'report' => 'Report', |
|
1028
|
|
|
'Report' => 'REPORT', |
|
1029
|
|
|
'start_date' => 'Start date', |
|
1030
|
|
|
'end_date' => 'End date', |
|
1031
|
|
|
'select' => 'Select', |
|
1032
|
|
|
'generate' => 'Generate', |
|
1033
|
|
|
'day' => 'Day', |
|
1034
|
|
|
'week' => 'Week', |
|
1035
|
|
|
'month' => 'Month', |
|
1036
|
|
|
'Currnet_In_Progress' => 'CURRENT IN PROGRESS', |
|
1037
|
|
|
'Total_Created' => 'TOTAL CREATED', |
|
1038
|
|
|
'Total_Reopened' => 'TOTAL REOPENED', |
|
1039
|
|
|
'Total_Closed' => 'TOTAL CLOSED', |
|
1040
|
|
|
'tabular' => 'Tabular', |
|
1041
|
|
|
'reopened' => 'Reopened', |
|
1042
|
|
|
/* --------------------------------------------------------------------------------------- |
|
1043
|
|
|
* Ticket Priority |
|
1044
|
|
|
* ----------------------------------------------------------------------------------- |
|
1045
|
|
|
*/ |
|
1046
|
|
|
'ticket_priority' => 'Ticket priority', |
|
1047
|
|
|
'priority' => 'Priority', |
|
1048
|
|
|
'priority_desc' => 'Priority description', |
|
1049
|
|
|
'priority_urgency' => 'Priority urgency', |
|
1050
|
|
|
'priority_id' => 'Priority Id', |
|
1051
|
|
|
'priority_color' => 'Priority color', |
|
1052
|
|
|
'ispublic' => 'IsPublic', |
|
1053
|
|
|
'is_default' => 'By default', |
|
1054
|
|
|
'create_ticket_priority' => 'Create ticket priority', |
|
1055
|
|
|
'agent_notes' => 'Agent notes', |
|
1056
|
|
|
'select_priority' => 'Select priority', |
|
1057
|
|
|
'normal' => 'Normal', |
|
1058
|
|
|
'ispublic' => 'Visibility', |
|
1059
|
|
|
'make-default-priority' => 'Make default priority', |
|
1060
|
|
|
'priority_successfully_created' => 'Priority successfully created', |
|
1061
|
|
|
'priority_successfully_updated' => 'Priority successfully updated', |
|
1062
|
|
|
'delete_successfully' => 'Delete successfully', |
|
1063
|
|
|
'user_priority_status' => 'User priority status', |
|
1064
|
|
|
'current' => 'Current:', |
|
1065
|
|
|
'active_user_can_select_the_priority_while_creating_ticket' => 'Active user can select the priority while creating ticket', |
|
1066
|
|
|
|
|
1067
|
|
|
/* -------------------------------------------------------------------------------------------- |
|
1068
|
|
|
* Approval Updated |
|
1069
|
|
|
* -------------------------------------------------------------------------------------------- |
|
1070
|
|
|
*/ |
|
1071
|
|
|
'approval' => 'Approval', |
|
1072
|
|
|
'approval_tickets' => 'Approval tickets', |
|
1073
|
|
|
'approve' => 'Approve', |
|
1074
|
|
|
'approval_request' => 'Approval request', |
|
1075
|
|
|
'approvel_ticket_list' => 'Approvel ticket list', |
|
1076
|
|
|
|
|
1077
|
|
|
'approval_settings' => 'Approval settings', |
|
1078
|
|
|
'close_all_ticket_for_approval' => 'Close all tickets for approval', |
|
1079
|
|
|
'approval_settings-created-successfully' => 'Approval settings created successfully', |
|
1080
|
|
|
|
|
1081
|
|
|
/* -------------------------------------------------------------------------------------------- |
|
1082
|
|
|
* Followup Updated |
|
1083
|
|
|
* -------------------------------------------------------------------------------------------- |
|
1084
|
|
|
*/ |
|
1085
|
|
|
'followup' => 'Followup', |
|
1086
|
|
|
'followup_tickets' => 'Followup tickets', |
|
1087
|
|
|
'followup_Notification' => 'Followup notification', |
|
1088
|
|
|
|
|
1089
|
|
|
/* |
|
1090
|
|
|
*-------------------------------------------------------------------------------------------- |
|
1091
|
|
|
*Updated 6-9-2016 |
|
1092
|
|
|
*--------------------------------------------------------------------------------------- |
|
1093
|
|
|
*/ |
|
1094
|
|
|
'not-available' => 'Not available', |
|
1095
|
|
|
/* -------------------------------------------------------------------------------------------- |
|
1096
|
|
|
* User Module |
|
1097
|
|
|
* -------------------------------------------------------------------------------------------- |
|
1098
|
|
|
*/ |
|
1099
|
|
|
'agent_report' => 'Agent report', |
|
1100
|
|
|
'assign_tickets' => 'Assign tickets', |
|
1101
|
|
|
'delete_agent' => 'Delete agent', |
|
1102
|
|
|
'delete_user' => 'Delete user', |
|
1103
|
|
|
'confirm_deletion' => 'Confirm deletion', |
|
1104
|
|
|
'delete_all_content' => 'Delete all content', |
|
1105
|
|
|
'agent_profile' => 'Agent profile', |
|
1106
|
|
|
'change_role_to_admin' => 'Change role to admin', |
|
1107
|
|
|
'change_role_to_user' => 'Change role to user', |
|
1108
|
|
|
'change_role_to_agent' => 'Change role to agent', |
|
1109
|
|
|
'change_password' => 'Change password', |
|
1110
|
|
|
'role_change' => 'Role change', |
|
1111
|
|
|
'password_generator' => 'Password generator', |
|
1112
|
|
|
'depertment' => 'Depertment', |
|
1113
|
|
|
'duetoday' => 'Due today', |
|
1114
|
|
|
'today-due_tickets' => 'Today\'s due ticekts', |
|
1115
|
|
|
'password_change_successfully' => 'Password changed successfully', |
|
1116
|
|
|
'role_change_successfully' => 'Role changed successfully', |
|
1117
|
|
|
'user_delete_successfully' => 'User deleted successfully', |
|
1118
|
|
|
'agent_delete_successfully' => 'Agent deleted successfully', |
|
1119
|
|
|
'select_another_agent' => 'Select another agent', |
|
1120
|
|
|
'agent_delete_successfully_and_ticket_assign_to_another_agent' => 'Agent deleted successfully and ticket assigned to another agent', |
|
1121
|
|
|
'deleted_user' => 'Deleted User', |
|
1122
|
|
|
'deleted_user_directory' => 'Deleted User Directory', |
|
1123
|
|
|
'restore' => 'Restore', |
|
1124
|
|
|
'user_restore_successfully' => 'User restore successfully', |
|
1125
|
|
|
|
|
1126
|
|
|
/*** updates 28-11-2016***/ |
|
1127
|
|
|
'apply' => 'Apply', |
|
1128
|
|
|
|
|
1129
|
|
|
/* updates 2-12-2016 **/ |
|
1130
|
|
|
'sort-by' => 'Sort by', |
|
1131
|
|
|
'created-at' => 'Created at', |
|
1132
|
|
|
'or' => 'OR', |
|
1133
|
|
|
'activate' => 'Activate', |
|
1134
|
|
|
'system-email-not-configured' => 'We are unable to process email request as the system has no configured email for sending mails. Please contact and report system admin.', |
|
1135
|
|
|
'assign-ticket' => 'Assign tickets', |
|
1136
|
|
|
'can-not-inactive-group' => 'Can not make the group inactive as it has agents assigned in it. Please assign those agents to another group and try again.', |
|
1137
|
|
|
'internal-note-has-been-added' => 'Internal note added to the ticket', |
|
1138
|
|
|
'active-users' => 'Active users', |
|
1139
|
|
|
'deleted-users' => 'Deleted users', |
|
1140
|
|
|
'view-option' => 'View options', |
|
1141
|
|
|
'accoutn-not-verified' => 'User account is not verified', |
|
1142
|
|
|
'enabled' => 'Enabled', |
|
1143
|
|
|
'disabled' => 'Disabled', |
|
1144
|
|
|
'user-account-is-deleted' => 'This user account has been deleted.', |
|
1145
|
|
|
'restore-user' => 'Restore user account', |
|
1146
|
|
|
'delete-account-caution-info' => 'Please note this account may still have open tickets in the system.', |
|
1147
|
|
|
'reply-can-not-be-empty' => 'Reply can not be blank. Please enter your reply.', |
|
1148
|
|
|
|
|
1149
|
|
|
//update 18-12-2016 |
|
|
|
|
|
|
1150
|
|
|
'account-created-contact-admin-as-we-were-not-able-to-send-opt' => 'Your account has been created successfully. Please contact admin for account activation as we were not able to send you an OPT code.', |
|
1151
|
|
|
//update 19-12-2016 |
|
|
|
|
|
|
1152
|
|
|
'only-agents' => 'Agent users', |
|
1153
|
|
|
'only-users' => 'Clients users', |
|
1154
|
|
|
'banned-users' => 'Banned users', |
|
1155
|
|
|
'inactive-users' => 'Inactive users', |
|
1156
|
|
|
'all-users' => 'All users', |
|
1157
|
|
|
'search' => 'Search...', |
|
1158
|
|
|
//update 21-12-2016 |
|
|
|
|
|
|
1159
|
|
|
'selected-user-is-already-the-owner' => 'Selected user is already the owner of this ticket.', |
|
1160
|
|
|
|
|
1161
|
|
|
]; |
|
1162
|
|
|
|
ladybirdweb /
faveo-servicedesk-community
Vijay Sebastian
Loading history...
Sometimes obsolete code just ends up commented out instead of removed. In this case it is better to remove the code once you have checked you do not need it.
The code might also have been commented out for debugging purposes. In this case it is vital that someone uncomments it again or your project may behave in very unexpected ways in production.
This check looks for comments that seem to be mostly valid code and reports them.