ladybirdweb /
faveo-servicedesk-community
@@ -35,9 +35,9 @@ discard block |
||
| 35 | 35 | <?php |
| 36 | 36 | $counted = count(App\Model\Ticket\Tickets::where('status', '=', 1)->get()); |
| 37 | 37 | if ($counted < 20) { |
| 38 | - echo $counted . "/" . $counted; |
|
| 38 | + echo $counted."/".$counted; |
|
| 39 | 39 | } else { |
| 40 | - echo "20/" . $counted; |
|
| 40 | + echo "20/".$counted; |
|
| 41 | 41 | } |
| 42 | 42 | ?> |
| 43 | 43 | </div> |
@@ -68,7 +68,7 @@ discard block |
||
| 68 | 68 | </th> |
| 69 | 69 | </thead> |
| 70 | 70 | <tbody id="hello"> |
| 71 | - <?php $tickets = App\Model\Ticket\Tickets::where('status', '=', 1)->orderBy('id', 'DESC')->paginate(20);?> |
|
| 71 | + <?php $tickets = App\Model\Ticket\Tickets::where('status', '=', 1)->orderBy('id', 'DESC')->paginate(20); ?> |
|
| 72 | 72 | |
| 73 | 73 | @foreach ($tickets as $ticket ) |
| 74 | 74 | <tr <?php if ($ticket->seen_by == null) {?> style="color:green;" <?php } |
@@ -83,22 +83,22 @@ discard block |
||
| 83 | 83 | $TicketData = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id'); |
| 84 | 84 | $TicketDatarow = App\Model\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first(); |
| 85 | 85 | $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first(); |
| 86 | - if($LastResponse->role == "user") { |
|
| 86 | + if ($LastResponse->role == "user") { |
|
| 87 | 87 | $rep = "#F39C12"; |
| 88 | 88 | $username = $LastResponse->user_name; |
| 89 | - } else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name; |
|
| 90 | - if($LastResponse->first_name==null || $LastResponse->last_name==null) { |
|
| 89 | + } else { $rep = "#000"; $username = $LastResponse->first_name." ".$LastResponse->last_name; |
|
| 90 | + if ($LastResponse->first_name == null || $LastResponse->last_name == null) { |
|
| 91 | 91 | $username = $LastResponse->user_name; |
| 92 | 92 | }} |
| 93 | 93 | $titles = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get(); |
| 94 | 94 | $count = count($titles); |
| 95 | - foreach($titles as $title) |
|
| 95 | + foreach ($titles as $title) |
|
| 96 | 96 | { |
| 97 | 97 | $title = $title; |
| 98 | 98 | } ?> |
| 99 | 99 | <td class="mailbox-name"><a href="{!! URL('myticket',[$ticket->id]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i></td> |
| 100 | 100 | <td class="mailbox-Id">#{!! $ticket->ticket_number !!}</td> |
| 101 | - <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();?> |
|
| 101 | + <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first(); ?> |
|
| 102 | 102 | <td class="mailbox-priority"><spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam></td> |
| 103 | 103 | |
| 104 | 104 | <td class="mailbox-last-reply" style="color:{!! $rep !!}">{!! $username !!}</td> |
@@ -109,7 +109,7 @@ discard block |
||
| 109 | 109 | </tbody> |
| 110 | 110 | </table><!-- /.table --> |
| 111 | 111 | <div class="pull-right"> |
| 112 | - <?php echo $tickets->setPath(url('/ticket'))->render();?> |
|
| 112 | + <?php echo $tickets->setPath(url('/ticket'))->render(); ?> |
|
| 113 | 113 | </div> |
| 114 | 114 | </div><!-- /.mail-box-messages --> |
| 115 | 115 | </div><!-- /.box-body --> |
@@ -1,6 +1,6 @@ discard block |
||
| 1 | 1 | @extends('themes.default1.client.layout.client') |
| 2 | -<?php $user = App\User::where('id', '=', $tickets->user_id)->first();?> |
|
| 3 | -<?php $assignedto = App\User::where('id', '=', $tickets->assigned_to)->first();?> |
|
| 2 | +<?php $user = App\User::where('id', '=', $tickets->user_id)->first(); ?> |
|
| 3 | +<?php $assignedto = App\User::where('id', '=', $tickets->assigned_to)->first(); ?> |
|
| 4 | 4 | |
| 5 | 5 | @section('sidebar') |
| 6 | 6 | <li class="header">TICKET INFORMATION</li> |
@@ -112,9 +112,9 @@ discard block |
||
| 112 | 112 | ?> |
| 113 | 113 | </div> |
| 114 | 114 | <div class="col-md-3"> |
| 115 | - <?php $response = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get();?> |
|
| 115 | + <?php $response = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->get(); ?> |
|
| 116 | 116 | @foreach($response as $last) |
| 117 | - <?php $ResponseDate = $last->created_at;?> |
|
| 117 | + <?php $ResponseDate = $last->created_at; ?> |
|
| 118 | 118 | @endforeach |
| 119 | 119 | <b>Last Response: </b> {{ UTC::usertimezone($ResponseDate)}} |
| 120 | 120 | </div> |
@@ -131,29 +131,29 @@ discard block |
||
| 131 | 131 | <div id="hide2"> |
| 132 | 132 | <div class="col-md-6"> |
| 133 | 133 | <table class="table table-hover"id="refresh"> |
| 134 | - <tr><td><b>Status:</b></td> <div><?php $status = App\Model\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first();?><td title="{{$status->properties}}">{{$status->name}}</td></div></tr> |
|
| 135 | - <tr><td><b>Priority:</b></td> <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr> |
|
| 136 | - <tr><td><b>Department:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr> |
|
| 134 | + <tr><td><b>Status:</b></td> <div><?php $status = App\Model\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?><td title="{{$status->properties}}">{{$status->name}}</td></div></tr> |
|
| 135 | + <tr><td><b>Priority:</b></td> <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr> |
|
| 136 | + <tr><td><b>Department:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr> |
|
| 137 | 137 | <tr><td><b>Email:</b></td> <td>{{$user->email}}</td></tr> |
| 138 | 138 | </table> |
| 139 | 139 | </div> |
| 140 | 140 | <div class="col-md-6"> |
| 141 | 141 | <?php |
| 142 | - $user_phone = App\User::where('mobile','=',$thread->user_id)->first(); |
|
| 142 | + $user_phone = App\User::where('mobile', '=', $thread->user_id)->first(); |
|
| 143 | 143 | |
| 144 | 144 | $TicketData = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->max('id'); |
| 145 | 145 | $TicketDatarow = App\Model\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first(); |
| 146 | 146 | $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first(); |
| 147 | - if($LastResponse->role == "user") { |
|
| 147 | + if ($LastResponse->role == "user") { |
|
| 148 | 148 | $rep = "#F39C12"; |
| 149 | 149 | $username = $LastResponse->user_name; |
| 150 | - } else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name; |
|
| 151 | - if($LastResponse->first_name==null || $LastResponse->last_name==null) { |
|
| 150 | + } else { $rep = "#000"; $username = $LastResponse->first_name." ".$LastResponse->last_name; |
|
| 151 | + if ($LastResponse->first_name == null || $LastResponse->last_name == null) { |
|
| 152 | 152 | $username = $LastResponse->user_name; |
| 153 | 153 | }} |
| 154 | - if($tickets->source > 0) |
|
| 154 | + if ($tickets->source > 0) |
|
| 155 | 155 | { |
| 156 | - $ticket_source = App\Model\Ticket\Ticket_source::where('id','=',$tickets->source)->first(); |
|
| 156 | + $ticket_source = App\Model\Ticket\Ticket_source::where('id', '=', $tickets->source)->first(); |
|
| 157 | 157 | $ticket_source = $ticket_source->value; |
| 158 | 158 | } |
| 159 | 159 | else |
@@ -163,7 +163,7 @@ discard block |
||
| 163 | 163 | <table class="table table-hover"> |
| 164 | 164 | @if($user_phone != null)<tr><td><b>Phone:</b></td> <td>{{$user_phone->mobile}}</td></tr>@endif |
| 165 | 165 | <tr><td><b>Source:</b></td> <td>{{$ticket_source}}</td></tr> |
| 166 | - <tr><td><b>Help Topic:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr> |
|
| 166 | + <tr><td><b>Help Topic:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr> |
|
| 167 | 167 | <tr><td><b>Last Message:</b></td> <td>{{$username}}</td></tr> |
| 168 | 168 | </table> |
| 169 | 169 | </div> |
@@ -413,21 +413,21 @@ discard block |
||
| 413 | 413 | </span> <?php |
| 414 | 414 | $data = $ConvDate[0]; |
| 415 | 415 | } |
| 416 | - $role = App\User::where('id','=',$conversation->user_id)->first(); |
|
| 416 | + $role = App\User::where('id', '=', $conversation->user_id)->first(); |
|
| 417 | 417 | ?> |
| 418 | 418 | </li> |
| 419 | 419 | <li> |
| 420 | - <?php if($conversation->is_internal) { ?> |
|
| 420 | + <?php if ($conversation->is_internal) { ?> |
|
| 421 | 421 | <i class="fa fa-tag bg-purple" title="Posted by System"></i> |
| 422 | - <?php }else{ if ($role->role == 'agent' || $role->role == 'admin') { ?> |
|
| 422 | + <?php } else { if ($role->role == 'agent' || $role->role == 'admin') { ?> |
|
| 423 | 423 | <i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i> |
| 424 | 424 | <?php } elseif ($role->role == 'user') { ?> |
| 425 | 425 | <i class="fa fa-user bg-aqua" title="Posted by Customer"></i> |
| 426 | 426 | <?php } else { ?> |
| 427 | 427 | <i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i> |
| 428 | 428 | <?php } } |
| 429 | - $attachment = App\Model\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first(); |
|
| 430 | - if($attachment == null ) { |
|
| 429 | + $attachment = App\Model\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first(); |
|
| 430 | + if ($attachment == null) { |
|
| 431 | 431 | $body = $conversation->body; |
| 432 | 432 | } |
| 433 | 433 | else { |
@@ -437,18 +437,18 @@ discard block |
||
| 437 | 437 | // echo "<img src='".base64_decode($attachment->file)."' style='width:128px;height:128px'/> "; |
| 438 | 438 | $body = $conversation->body; |
| 439 | 439 | |
| 440 | - $attachments = App\Model\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get(); |
|
| 440 | + $attachments = App\Model\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get(); |
|
| 441 | 441 | |
| 442 | 442 | // $i = 0; |
| 443 | 443 | |
| 444 | - foreach($attachments as $attachment) |
|
| 444 | + foreach ($attachments as $attachment) |
|
| 445 | 445 | { |
| 446 | 446 | |
| 447 | 447 | // $i++; |
| 448 | - if($attachment->type == 'pdf') |
|
| 448 | + if ($attachment->type == 'pdf') |
|
| 449 | 449 | { |
| 450 | 450 | // echo "hello"; |
| 451 | - }elseif($attachment->type == 'docx') |
|
| 451 | + }elseif ($attachment->type == 'docx') |
|
| 452 | 452 | { |
| 453 | 453 | // echo "hello"; |
| 454 | 454 | } |
@@ -459,26 +459,26 @@ discard block |
||
| 459 | 459 | imagejpeg($image, null, 80); |
| 460 | 460 | $data = ob_get_contents(); |
| 461 | 461 | ob_end_clean(); |
| 462 | - $var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />'; |
|
| 462 | + $var = '<img src="data:image/jpg;base64,'.base64_encode($data).'" />'; |
|
| 463 | 463 | // echo $var; |
| 464 | 464 | // echo $attachment->name; |
| 465 | 465 | // $body = explode($attachment->name, $body); |
| 466 | - $body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body); |
|
| 466 | + $body = str_replace($attachment->name, "data:image/jpg;base64,".base64_encode($data), $body); |
|
| 467 | 467 | |
| 468 | 468 | $string = $body; |
| 469 | 469 | $start = "<head>"; |
| 470 | 470 | $end = "</head>"; |
| 471 | - if(strpos($string,$start) == false || strpos($string,$start) == false) |
|
| 471 | + if (strpos($string, $start) == false || strpos($string, $start) == false) |
|
| 472 | 472 | { |
| 473 | 473 | } |
| 474 | 474 | else |
| 475 | 475 | { |
| 476 | - $ini = strpos($string,$start); |
|
| 476 | + $ini = strpos($string, $start); |
|
| 477 | 477 | $ini += strlen($start); |
| 478 | - $len = strpos($string,$end,$ini) - $ini; |
|
| 479 | - $parsed = substr($string,$ini,$len); |
|
| 478 | + $len = strpos($string, $end, $ini) - $ini; |
|
| 479 | + $parsed = substr($string, $ini, $len); |
|
| 480 | 480 | $body2 = $parsed; |
| 481 | - $body = str_replace($body2 ," " ,$body); |
|
| 481 | + $body = str_replace($body2, " ", $body); |
|
| 482 | 482 | } |
| 483 | 483 | } |
| 484 | 484 | } |
@@ -493,24 +493,24 @@ discard block |
||
| 493 | 493 | $string = $body; |
| 494 | 494 | $start = "<head>"; |
| 495 | 495 | $end = "</head>"; |
| 496 | - if(strpos($string,$start) == false || strpos($string,$start) == false) |
|
| 496 | + if (strpos($string, $start) == false || strpos($string, $start) == false) |
|
| 497 | 497 | { |
| 498 | 498 | } |
| 499 | 499 | else |
| 500 | 500 | { |
| 501 | - $ini = strpos($string,$start); |
|
| 501 | + $ini = strpos($string, $start); |
|
| 502 | 502 | $ini += strlen($start); |
| 503 | - $len = strpos($string,$end,$ini) - $ini; |
|
| 504 | - $parsed = substr($string,$ini,$len); |
|
| 503 | + $len = strpos($string, $end, $ini) - $ini; |
|
| 504 | + $parsed = substr($string, $ini, $len); |
|
| 505 | 505 | $body2 = $parsed; |
| 506 | - $body = str_replace($body2 ," " ,$body); |
|
| 506 | + $body = str_replace($body2, " ", $body); |
|
| 507 | 507 | } |
| 508 | 508 | |
| 509 | 509 | ?> |
| 510 | 510 | <div class="timeline-item"> |
| 511 | 511 | <span id="date" class="time" style="color:#fff;"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span> |
| 512 | 512 | <h3 class="timeline-header" style="background-color:<?php |
| 513 | - if($conversation->is_internal) |
|
| 513 | + if ($conversation->is_internal) |
|
| 514 | 514 | { |
| 515 | 515 | $color = '#046380'; |
| 516 | 516 | echo $color; |
@@ -533,39 +533,39 @@ discard block |
||
| 533 | 533 | } |
| 534 | 534 | ?>; |
| 535 | 535 | "> |
| 536 | - <a href="#" style="color:#fff;"><?php if($role->role == "user") {echo $role->user_name; } else { echo $role->first_name . " " . $role->last_name; } ?> </a></h3> |
|
| 536 | + <a href="#" style="color:#fff;"><?php if ($role->role == "user") {echo $role->user_name; } else { echo $role->first_name." ".$role->last_name; } ?> </a></h3> |
|
| 537 | 537 | <div class="timeline-body"> |
| 538 | 538 | {!! $body !!} |
| 539 | 539 | |
| 540 | 540 | </div> |
| 541 | 541 | <div class="timeline-footer" > |
| 542 | 542 | <?php |
| 543 | - $attachments = App\Model\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get(); |
|
| 543 | + $attachments = App\Model\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get(); |
|
| 544 | 544 | $i = 0; |
| 545 | - foreach($attachments as $attachment) { |
|
| 546 | - if($attachment->poster == 'ATTACHMENT') { |
|
| 545 | + foreach ($attachments as $attachment) { |
|
| 546 | + if ($attachment->poster == 'ATTACHMENT') { |
|
| 547 | 547 | $i++; |
| 548 | 548 | } |
| 549 | 549 | } |
| 550 | - if($i>0) |
|
| 550 | + if ($i > 0) |
|
| 551 | 551 | { |
| 552 | 552 | echo "<hr style='height:1px;color:#2D3244;background-color:#2D3244;''><h4 class='box-title'><b>".$i." </b> Attachments</h4>"; |
| 553 | 553 | } |
| 554 | 554 | ?> |
| 555 | 555 | <ul class='mailbox-attachments clearfix'> |
| 556 | 556 | <?php |
| 557 | - foreach($attachments as $attachment) |
|
| 557 | + foreach ($attachments as $attachment) |
|
| 558 | 558 | { |
| 559 | - if($attachment->poster == 'ATTACHMENT') |
|
| 559 | + if ($attachment->poster == 'ATTACHMENT') |
|
| 560 | 560 | { |
| 561 | - if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF') |
|
| 561 | + if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') |
|
| 562 | 562 | { |
| 563 | 563 | $image = imagecreatefromstring($attachment->file); |
| 564 | 564 | ob_start(); |
| 565 | 565 | imagejpeg($image, null, 80); |
| 566 | 566 | $data = ob_get_contents(); |
| 567 | 567 | ob_end_clean(); |
| 568 | - $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>'; |
|
| 568 | + $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img src="data:image/jpg;base64,'.base64_encode($data).'"/></a>'; |
|
| 569 | 569 | echo '<li><span class="mailbox-attachment-icon has-img">'.$var.'</span></li>'; |
| 570 | 570 | } |
| 571 | 571 | else |
@@ -587,7 +587,7 @@ discard block |
||
| 587 | 587 | <i class="fa fa-clock-o bg-gray"></i> |
| 588 | 588 | </li> |
| 589 | 589 | <ul class="pull-right"> |
| 590 | -<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render();?> |
|
| 590 | +<?php echo $conversations->setPath(url('/thread/'.$tickets->id))->render(); ?> |
|
| 591 | 591 | </ul> |
| 592 | 592 | </ul> |
| 593 | 593 | </div><!-- /.col --> |
@@ -671,7 +671,7 @@ discard block |
||
| 671 | 671 | <div class="modal-body" > |
| 672 | 672 | <div class="form-group has-feedback"> |
| 673 | 673 | <!-- <input type="text" class="form-control" id="search" name="search" placeholder="Search Users"\> --> |
| 674 | -<?php $users = App\User::where('role', '=', 'user')->get();?> |
|
| 674 | +<?php $users = App\User::where('role', '=', 'user')->get(); ?> |
|
| 675 | 675 | Add another Owner |
| 676 | 676 | <select name="SelectOwner" class="form-control"> |
| 677 | 677 | @foreach($users as $user) |
@@ -685,7 +685,7 @@ discard block |
||
| 685 | 685 | <div class="row"> |
| 686 | 686 | <div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div> |
| 687 | 687 | <div class="col-md-10"> |
| 688 | -<?php $user = App\User::where('id', '=', $tickets->user_id)->first();?> |
|
| 688 | +<?php $user = App\User::where('id', '=', $tickets->user_id)->first(); ?> |
|
| 689 | 689 | |
| 690 | 690 | <b>User Details</b><br/> |
| 691 | 691 | {!! $user->user_name !!}<br/>{!! $user->email !!}<br/> |
@@ -718,7 +718,7 @@ discard block |
||
| 718 | 718 | <p>Whome do you want to assign ticket?</p> |
| 719 | 719 | |
| 720 | 720 | <select id="asssign" class="form-control" name="user"> |
| 721 | -<?php $assign = App\User::where('role', '=', 'agent')->get();?> |
|
| 721 | +<?php $assign = App\User::where('role', '=', 'agent')->get(); ?> |
|
| 722 | 722 | @foreach($assign as $user) |
| 723 | 723 | <option value="{{$user->email}}">{{$user->user_name}}</option> |
| 724 | 724 | @endforeach |
@@ -230,8 +230,8 @@ |
||
| 230 | 230 | @if($verify == 1 || $verify == '1') |
| 231 | 231 | <script type="text/javascript"> |
| 232 | 232 | $('#client-profile').on('submit', function(e){ |
| 233 | - var old_mobile = "<?php echo $user->mobile;?>"; |
|
| 234 | - var email = "<?php echo $user->email;?>"; |
|
| 233 | + var old_mobile = "<?php echo $user->mobile; ?>"; |
|
| 234 | + var email = "<?php echo $user->email; ?>"; |
|
| 235 | 235 | var full_name = "<?php echo $user->first_name; ?>"; |
| 236 | 236 | var mobile = document.getElementById('mobile').value; |
| 237 | 237 | var code = document.getElementById('code').value; |
@@ -164,8 +164,8 @@ discard block |
||
| 164 | 164 | </div> |
| 165 | 165 | <!-- priority --> |
| 166 | 166 | <?php |
| 167 | - $Priority = App\Model\helpdesk\Settings\CommonSettings::select('status')->where('option_name','=', 'user_priority')->first(); |
|
| 168 | - $user_Priority=$Priority->status; |
|
| 167 | + $Priority = App\Model\helpdesk\Settings\CommonSettings::select('status')->where('option_name', '=', 'user_priority')->first(); |
|
| 168 | + $user_Priority = $Priority->status; |
|
| 169 | 169 | ?> |
| 170 | 170 | |
| 171 | 171 | @if(Auth::user()) |
@@ -180,7 +180,7 @@ discard block |
||
| 180 | 180 | <label>{!! Lang::get('lang.priority') !!}:</label> |
| 181 | 181 | </div> |
| 182 | 182 | <div class="col-md-12"> |
| 183 | - <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get(); ?> |
|
| 183 | + <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status', '=', 1)->get(); ?> |
|
| 184 | 184 | {!! Form::select('priority', ['Priority'=>$Priority->lists('priority_desc','priority_id')->toArray()],null,['class' => 'form-control select']) !!} |
| 185 | 185 | </div> |
| 186 | 186 | </div> |
@@ -16,8 +16,8 @@ discard block |
||
| 16 | 16 | |
| 17 | 17 | @section('content') |
| 18 | 18 | <?php |
| 19 | -$tickets = App\Model\helpdesk\Ticket\Tickets::where('id','=',\Crypt::decrypt($id))->first(); |
|
| 20 | -$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt::decrypt($id))->first(); |
|
| 19 | +$tickets = App\Model\helpdesk\Ticket\Tickets::where('id', '=', \Crypt::decrypt($id))->first(); |
|
| 20 | +$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Crypt::decrypt($id))->first(); |
|
| 21 | 21 | //$user = App\User::where('id','=',$id1)->first();?> |
| 22 | 22 | |
| 23 | 23 | <!-- Main content --> |
@@ -55,11 +55,11 @@ discard block |
||
| 55 | 55 | <tr> |
| 56 | 56 | <th><div class="ticketratingtitle">Overall Satisfaction </div></th>  |
| 57 | 57 | <td> |
| 58 | - <input type="radio" class="star" id="star5" name="rating" value="1"<?php echo ($tickets->rating=='1')?'checked':'' ?> /> |
|
| 59 | - <input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating=='2')?'checked':'' ?> /> |
|
| 60 | - <input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating=='3')?'checked':'' ?>/> |
|
| 61 | - <input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating=='4')?'checked':'' ?>/> |
|
| 62 | - <input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating=='5')?'checked':'' ?> /> |
|
| 58 | + <input type="radio" class="star" id="star5" name="rating" value="1"<?php echo ($tickets->rating == '1') ? 'checked' : '' ?> /> |
|
| 59 | + <input type="radio" class="star" id="star4" name="rating" value="2"<?php echo ($tickets->rating == '2') ? 'checked' : '' ?> /> |
|
| 60 | + <input type="radio" class="star" id="star3" name="rating" value="3"<?php echo ($tickets->rating == '3') ? 'checked' : '' ?>/> |
|
| 61 | + <input type="radio" class="star" id="star2" name="rating" value="4"<?php echo ($tickets->rating == '4') ? 'checked' : '' ?>/> |
|
| 62 | + <input type="radio" class="star" id="star1" name="rating" value="5"<?php echo ($tickets->rating == '5') ? 'checked' : '' ?> /> |
|
| 63 | 63 | </td> |
| 64 | 64 | </tr> |
| 65 | 65 | </form> |
@@ -83,14 +83,14 @@ discard block |
||
| 83 | 83 | <section class="content" id="refresh" style="margin-bottom:-10px;margin-top:-10px"> |
| 84 | 84 | <div class="col-md-12"> |
| 85 | 85 | <?php |
| 86 | - $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first(); |
|
| 86 | + $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); |
|
| 87 | 87 | ?> |
| 88 | 88 | <div class="callout callout-default "> |
| 89 | 89 | <div class="row"> |
| 90 | 90 | <div class="col-md-3"> |
| 91 | 91 | <?php |
| 92 | 92 | $sla = $tickets->sla; |
| 93 | - $SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',1)->first();?> |
|
| 93 | + $SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', 1)->first(); ?> |
|
| 94 | 94 | <b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b> |
| 95 | 95 | </div> |
| 96 | 96 | <div class="col-md-3"> |
@@ -106,9 +106,9 @@ discard block |
||
| 106 | 106 | ?> |
| 107 | 107 | </div> |
| 108 | 108 | <div class="col-md-3"> |
| 109 | - <?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',$tickets->id)->where('is_internal','=',0)->get();?> |
|
| 109 | + <?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->get(); ?> |
|
| 110 | 110 | @foreach($response as $last) |
| 111 | - <?php $ResponseDate = $last->created_at; ?> |
|
| 111 | + <?php $ResponseDate = $last->created_at; ?> |
|
| 112 | 112 | @endforeach |
| 113 | 113 | <b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}} |
| 114 | 114 | </div> |
@@ -118,7 +118,7 @@ discard block |
||
| 118 | 118 | <div class="col-md-6"> |
| 119 | 119 | <table class="table table-hover"> |
| 120 | 120 | <!-- <tr><th></th><th></th></tr> --> |
| 121 | - <tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?> |
|
| 121 | + <tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?> |
|
| 122 | 122 | |
| 123 | 123 | @if($status->id == 1) |
| 124 | 124 | <td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td></tr> |
@@ -128,7 +128,7 @@ discard block |
||
| 128 | 128 | <td title="{{$status->properties}}" style="color:green">{{$status->name}}</td></tr> |
| 129 | 129 | @endif |
| 130 | 130 | |
| 131 | - <tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?> |
|
| 131 | + <tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?> |
|
| 132 | 132 | |
| 133 | 133 | @if($priority->priority_id == 1) |
| 134 | 134 | <td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td> |
@@ -141,7 +141,7 @@ discard block |
||
| 141 | 141 | </tr> |
| 142 | 142 | <tr><td><b>{!! Lang::get('lang.department') !!}:</b></td> |
| 143 | 143 | <?php |
| 144 | - $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first(); |
|
| 144 | + $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); |
|
| 145 | 145 | $department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first(); |
| 146 | 146 | ?> |
| 147 | 147 | <td title="{{ $department->name }}">{!! $department->name !!}</td></tr> |
@@ -152,7 +152,7 @@ discard block |
||
| 152 | 152 | <!-- <div class="callout callout-success"> --> |
| 153 | 153 | <table class="table table-hover"> |
| 154 | 154 | <!-- <tr><th></th><th></th></tr> --> |
| 155 | - <tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr> |
|
| 155 | + <tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr> |
|
| 156 | 156 | <tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{ucwords($last->poster)}}</td></tr> |
| 157 | 157 | </table> |
| 158 | 158 | </div> |
@@ -177,17 +177,17 @@ discard block |
||
| 177 | 177 | } |
| 178 | 178 | $role = App\User::where('id', '=', $conversation->user_id)->first(); |
| 179 | 179 | |
| 180 | - $attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first(); |
|
| 181 | - if ($attachment == null ) { |
|
| 180 | + $attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first(); |
|
| 181 | + if ($attachment == null) { |
|
| 182 | 182 | $body = $conversation->body; |
| 183 | 183 | } else { |
| 184 | 184 | $body = $conversation->body; |
| 185 | - $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get(); |
|
| 186 | - foreach($attachments as $attachment) |
|
| 185 | + $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get(); |
|
| 186 | + foreach ($attachments as $attachment) |
|
| 187 | 187 | { |
| 188 | - if($attachment->type == 'pdf') { |
|
| 188 | + if ($attachment->type == 'pdf') { |
|
| 189 | 189 | |
| 190 | - } elseif($attachment->type == 'docx') { |
|
| 190 | + } elseif ($attachment->type == 'docx') { |
|
| 191 | 191 | |
| 192 | 192 | } else { |
| 193 | 193 | $image = @imagecreatefromstring($attachment->file); |
@@ -195,23 +195,23 @@ discard block |
||
| 195 | 195 | imagejpeg($image, null, 80); |
| 196 | 196 | $data = ob_get_contents(); |
| 197 | 197 | ob_end_clean(); |
| 198 | - $var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />'; |
|
| 199 | - $body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body); |
|
| 198 | + $var = '<img src="data:image/jpg;base64,'.base64_encode($data).'" />'; |
|
| 199 | + $body = str_replace($attachment->name, "data:image/jpg;base64,".base64_encode($data), $body); |
|
| 200 | 200 | |
| 201 | 201 | $string = $body; |
| 202 | 202 | $start = "<head>"; |
| 203 | 203 | $end = "</head>"; |
| 204 | - if(strpos($string,$start) == false || strpos($string,$start) == false) |
|
| 204 | + if (strpos($string, $start) == false || strpos($string, $start) == false) |
|
| 205 | 205 | { |
| 206 | 206 | } |
| 207 | 207 | else |
| 208 | 208 | { |
| 209 | - $ini = strpos($string,$start); |
|
| 209 | + $ini = strpos($string, $start); |
|
| 210 | 210 | $ini += strlen($start); |
| 211 | - $len = strpos($string,$end,$ini) - $ini; |
|
| 212 | - $parsed = substr($string,$ini,$len); |
|
| 211 | + $len = strpos($string, $end, $ini) - $ini; |
|
| 212 | + $parsed = substr($string, $ini, $len); |
|
| 213 | 213 | $body2 = $parsed; |
| 214 | - $body = str_replace($body2 ," " ,$body); |
|
| 214 | + $body = str_replace($body2, " ", $body); |
|
| 215 | 215 | } |
| 216 | 216 | } |
| 217 | 217 | } |
@@ -219,28 +219,28 @@ discard block |
||
| 219 | 219 | $string = $body; |
| 220 | 220 | $start = "<head>"; |
| 221 | 221 | $end = "</head>"; |
| 222 | - if(strpos($string,$start) == false || strpos($string,$start) == false) |
|
| 222 | + if (strpos($string, $start) == false || strpos($string, $start) == false) |
|
| 223 | 223 | { |
| 224 | 224 | } |
| 225 | 225 | else |
| 226 | 226 | { |
| 227 | - $ini = strpos($string,$start); |
|
| 227 | + $ini = strpos($string, $start); |
|
| 228 | 228 | $ini += strlen($start); |
| 229 | - $len = strpos($string,$end,$ini) - $ini; |
|
| 230 | - $parsed = substr($string,$ini,$len); |
|
| 229 | + $len = strpos($string, $end, $ini) - $ini; |
|
| 230 | + $parsed = substr($string, $ini, $len); |
|
| 231 | 231 | $body2 = $parsed; |
| 232 | - $body = str_replace($body2 ," " ,$body); |
|
| 232 | + $body = str_replace($body2, " ", $body); |
|
| 233 | 233 | } |
| 234 | 234 | ?> |
| 235 | 235 | <ol class="comment-list" > |
| 236 | 236 | <li class="comment"> |
| 237 | 237 | <article class="comment-body"> |
| 238 | - <footer class="comment-meta"<?php if($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?> > |
|
| 238 | + <footer class="comment-meta"<?php if ($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?> > |
|
| 239 | 239 | <div class="comment-author"> |
| 240 | 240 | @if($role->profile_pic) |
| 241 | - <img src="{{asset('uploads/profilepic')}}{{'/'}}{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> > |
|
| 241 | + <img src="{{asset('uploads/profilepic')}}{{'/'}}{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar" <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> > |
|
| 242 | 242 | @else |
| 243 | - <img src="{{ Gravatar::src($role->email) }}" alt="" height="50" width="50" class="avatar" <?php if($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> > |
|
| 243 | + <img src="{{ Gravatar::src($role->email) }}" alt="" height="50" width="50" class="avatar" <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?> > |
|
| 244 | 244 | @endif |
| 245 | 245 | @if($role->role == "user") |
| 246 | 246 | <b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b> |
@@ -251,11 +251,11 @@ discard block |
||
| 251 | 251 | <tr> |
| 252 | 252 | <th> <div class="ticketratingtitle">Reply rating </div></th>  |
| 253 | 253 | <td> |
| 254 | - <input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($conversation->reply_rating=='1')?'checked':'' ?> /> |
|
| 255 | - <input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($conversation->reply_rating=='2')?'checked':'' ?> /> |
|
| 256 | - <input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($conversation->reply_rating=='3')?'checked':'' ?> /> |
|
| 257 | - <input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($conversation->reply_rating=='4')?'checked':'' ?> /> |
|
| 258 | - <input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($conversation->reply_rating=='5')?'checked':'' ?> /> |
|
| 254 | + <input type="radio" class="star" id="star5" name="rating2" value="1"<?php echo ($conversation->reply_rating == '1') ? 'checked' : '' ?> /> |
|
| 255 | + <input type="radio" class="star" id="star4" name="rating2" value="2"<?php echo ($conversation->reply_rating == '2') ? 'checked' : '' ?> /> |
|
| 256 | + <input type="radio" class="star" id="star3" name="rating2" value="3"<?php echo ($conversation->reply_rating == '3') ? 'checked' : '' ?> /> |
|
| 257 | + <input type="radio" class="star" id="star2" name="rating2" value="4"<?php echo ($conversation->reply_rating == '4') ? 'checked' : '' ?> /> |
|
| 258 | + <input type="radio" class="star" id="star1" name="rating2" value="5"<?php echo ($conversation->reply_rating == '5') ? 'checked' : '' ?> /> |
|
| 259 | 259 | </td></tr></form></tbody></table></div> |
| 260 | 260 | |
| 261 | 261 | @endif |
@@ -271,39 +271,39 @@ discard block |
||
| 271 | 271 | </div><!-- .comment-content --> |
| 272 | 272 | <div class="timeline-footer" style="margin-bottom:-5px"> |
| 273 | 273 | <?php |
| 274 | - $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get(); |
|
| 274 | + $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get(); |
|
| 275 | 275 | $i = 0; |
| 276 | - foreach($attachments as $attachment) { |
|
| 277 | - if($attachment->poster == 'ATTACHMENT') { |
|
| 276 | + foreach ($attachments as $attachment) { |
|
| 277 | + if ($attachment->poster == 'ATTACHMENT') { |
|
| 278 | 278 | $i++; |
| 279 | 279 | } |
| 280 | 280 | } |
| 281 | - if($i>0) |
|
| 281 | + if ($i > 0) |
|
| 282 | 282 | { |
| 283 | 283 | echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>"; |
| 284 | 284 | } |
| 285 | 285 | ?> |
| 286 | 286 | <ul class='mailbox-attachments clearfix'> |
| 287 | 287 | <?php |
| 288 | - foreach($attachments as $attachment) |
|
| 288 | + foreach ($attachments as $attachment) |
|
| 289 | 289 | { |
| 290 | 290 | |
| 291 | 291 | $size = $attachment->size; |
| 292 | - $units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'); |
|
| 292 | + $units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'); |
|
| 293 | 293 | $power = $size > 0 ? floor(log($size, 1024)) : 0; |
| 294 | - $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power]; |
|
| 294 | + $value = number_format($size / pow(1024, $power), 2, '.', ',').' '.$units[$power]; |
|
| 295 | 295 | |
| 296 | 296 | |
| 297 | - if($attachment->poster == 'ATTACHMENT') |
|
| 297 | + if ($attachment->poster == 'ATTACHMENT') |
|
| 298 | 298 | { |
| 299 | - if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF') |
|
| 299 | + if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') |
|
| 300 | 300 | { |
| 301 | 301 | $image = @imagecreatefromstring($attachment->file); |
| 302 | 302 | ob_start(); |
| 303 | 303 | imagejpeg($image, null, 80); |
| 304 | 304 | $data = ob_get_contents(); |
| 305 | 305 | ob_end_clean(); |
| 306 | - $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>'; |
|
| 306 | + $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,'.base64_encode($data).'"/></a>'; |
|
| 307 | 307 | |
| 308 | 308 | |
| 309 | 309 | echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>'; |
@@ -330,7 +330,7 @@ discard block |
||
| 330 | 330 | <?php } |
| 331 | 331 | ?> |
| 332 | 332 | <div class="pull-right" style="margin-top:-30px;margin-bottom:-30px"> |
| 333 | -<?php echo $conversations->setPath( url('check_ticket/{'.$id.'}'))->render(); ?> |
|
| 333 | +<?php echo $conversations->setPath(url('check_ticket/{'.$id.'}'))->render(); ?> |
|
| 334 | 334 | </div> |
| 335 | 335 | <br/><br/> |
| 336 | 336 | @if(Session::has('success1')) |
@@ -201,8 +201,8 @@ discard block |
||
| 201 | 201 | imagejpeg($image, null, 80); |
| 202 | 202 | $data = ob_get_contents(); |
| 203 | 203 | ob_end_clean(); |
| 204 | - $var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />'; |
|
| 205 | - $body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body); |
|
| 204 | + $var = '<img src="data:image/jpg;base64,'.base64_encode($data).'" />'; |
|
| 205 | + $body = str_replace($attachment->name, "data:image/jpg;base64,".base64_encode($data), $body); |
|
| 206 | 206 | |
| 207 | 207 | $string = $body; |
| 208 | 208 | $start = "<head>"; |
@@ -295,7 +295,7 @@ discard block |
||
| 295 | 295 | } |
| 296 | 296 | } |
| 297 | 297 | if ($i > 0) { |
| 298 | - echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>"; |
|
| 298 | + echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>"; |
|
| 299 | 299 | } |
| 300 | 300 | ?> |
| 301 | 301 | <ul class='mailbox-attachments clearfix'> |
@@ -304,7 +304,7 @@ discard block |
||
| 304 | 304 | $size = $attachment->size; |
| 305 | 305 | $units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'); |
| 306 | 306 | $power = $size > 0 ? floor(log($size, 1024)) : 0; |
| 307 | - $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power]; |
|
| 307 | + $value = number_format($size / pow(1024, $power), 2, '.', ',').' '.$units[$power]; |
|
| 308 | 308 | if ($attachment->poster == 'ATTACHMENT') { |
| 309 | 309 | if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') { |
| 310 | 310 | $image = @imagecreatefromstring($attachment->file); |
@@ -312,11 +312,11 @@ discard block |
||
| 312 | 312 | imagejpeg($image, null, 80); |
| 313 | 313 | $data = ob_get_contents(); |
| 314 | 314 | ob_end_clean(); |
| 315 | - $var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>'; |
|
| 316 | - echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>'; |
|
| 315 | + $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,'.base64_encode($data).'"/></a>'; |
|
| 316 | + echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>'; |
|
| 317 | 317 | } else { |
| 318 | - $var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>'; |
|
| 319 | - echo '<li style="background-color:#f4f4f4;">' . $var . '</li>'; |
|
| 318 | + $var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>'; |
|
| 319 | + echo '<li style="background-color:#f4f4f4;">'.$var.'</li>'; |
|
| 320 | 320 | } |
| 321 | 321 | } |
| 322 | 322 | } |
@@ -334,7 +334,7 @@ discard block |
||
| 334 | 334 | <?php } |
| 335 | 335 | ?> |
| 336 | 336 | <div class="pull-right" style="margin-top:-30px;margin-bottom:-30px"> |
| 337 | - <?php echo $conversations->setPath(url('show-ticket/{' . $tickets->id . '}/' . $token))->render(); ?> |
|
| 337 | + <?php echo $conversations->setPath(url('show-ticket/{'.$tickets->id.'}/'.$token))->render(); ?> |
|
| 338 | 338 | </div> |
| 339 | 339 | <br/><br/> |
| 340 | 340 | @if(Session::has('success1')) |
@@ -193,8 +193,8 @@ discard block |
||
| 193 | 193 | imagejpeg($image, null, 80); |
| 194 | 194 | $data = ob_get_contents(); |
| 195 | 195 | ob_end_clean(); |
| 196 | - $var = '<img src="data:image/jpg;base64,' . base64_encode($data) . '" />'; |
|
| 197 | - $body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body); |
|
| 196 | + $var = '<img src="data:image/jpg;base64,'.base64_encode($data).'" />'; |
|
| 197 | + $body = str_replace($attachment->name, "data:image/jpg;base64,".base64_encode($data), $body); |
|
| 198 | 198 | |
| 199 | 199 | $string = $body; |
| 200 | 200 | $start = "<head>"; |
@@ -287,7 +287,7 @@ discard block |
||
| 287 | 287 | } |
| 288 | 288 | } |
| 289 | 289 | if ($i > 0) { |
| 290 | - echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . " </b> Attachments</h4>"; |
|
| 290 | + echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>"; |
|
| 291 | 291 | } |
| 292 | 292 | ?> |
| 293 | 293 | <ul class='mailbox-attachments clearfix'> |
@@ -296,7 +296,7 @@ discard block |
||
| 296 | 296 | $size = $attachment->size; |
| 297 | 297 | $units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'); |
| 298 | 298 | $power = $size > 0 ? floor(log($size, 1024)) : 0; |
| 299 | - $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power]; |
|
| 299 | + $value = number_format($size / pow(1024, $power), 2, '.', ',').' '.$units[$power]; |
|
| 300 | 300 | if ($attachment->poster == 'ATTACHMENT') { |
| 301 | 301 | if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') { |
| 302 | 302 | $image = @imagecreatefromstring($attachment->file); |
@@ -304,11 +304,11 @@ discard block |
||
| 304 | 304 | imagejpeg($image, null, 80); |
| 305 | 305 | $data = ob_get_contents(); |
| 306 | 306 | ob_end_clean(); |
| 307 | - $var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>'; |
|
| 308 | - echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>'; |
|
| 307 | + $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,'.base64_encode($data).'"/></a>'; |
|
| 308 | + echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>'; |
|
| 309 | 309 | } else { |
| 310 | - $var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>'; |
|
| 311 | - echo '<li style="background-color:#f4f4f4;">' . $var . '</li>'; |
|
| 310 | + $var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>'; |
|
| 311 | + echo '<li style="background-color:#f4f4f4;">'.$var.'</li>'; |
|
| 312 | 312 | } |
| 313 | 313 | } |
| 314 | 314 | } |
@@ -326,7 +326,7 @@ discard block |
||
| 326 | 326 | <?php } |
| 327 | 327 | ?> |
| 328 | 328 | <div class="pull-right" style="margin-top:-30px;margin-bottom:-30px"> |
| 329 | - <?php echo $conversations->setPath(url('check_ticket/{' . $id . '}'))->render(); ?> |
|
| 329 | + <?php echo $conversations->setPath(url('check_ticket/{'.$id.'}'))->render(); ?> |
|
| 330 | 330 | </div> |
| 331 | 331 | <br/><br/> |
| 332 | 332 | @if(Session::has('success1')) |
@@ -2,22 +2,22 @@ |
||
| 2 | 2 | |
| 3 | 3 | $date = Date('d-m-Y'); |
| 4 | 4 | $format = 'Y-m-d'; |
| 5 | -$day1 = Date($format,strtotime('-1 day'. $date)); |
|
| 5 | +$day1 = Date($format, strtotime('-1 day'.$date)); |
|
| 6 | 6 | |
| 7 | -$user = App\User::where('id','=',$user_id)->first(); |
|
| 7 | +$user = App\User::where('id', '=', $user_id)->first(); |
|
| 8 | 8 | |
| 9 | -$dept = App\Model\helpdesk\Agent\Department::where('id','=',$user->primary_dpt)->first(); |
|
| 9 | +$dept = App\Model\helpdesk\Agent\Department::where('id', '=', $user->primary_dpt)->first(); |
|
| 10 | 10 | |
| 11 | - $created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count(); |
|
| 12 | - $closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count(); |
|
| 13 | - $inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count(); |
|
| 14 | - $overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get(); |
|
| 11 | + $created = DB::table('tickets')->select('created_at')->where('dept_id', '=', $dept->id)->where('created_at', 'LIKE', '%'.$day1.'%')->count(); |
|
| 12 | + $closed = DB::table('tickets')->where('dept_id', '=', $dept->id)->where('closed_at', 'LIKE', '%'.$day1.'%')->count(); |
|
| 13 | + $inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $dept->id)->where('status', '=', 1)->count(); |
|
| 14 | + $overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get(); |
|
| 15 | 15 | $i = 0; |
| 16 | 16 | foreach ($overdues as $overdue) { |
| 17 | - $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first(); |
|
| 17 | + $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first(); |
|
| 18 | 18 | $ovdate = $overdue->created_at; |
| 19 | 19 | $new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>'; |
| 20 | - if(date('Y-m-d H:i:s') > $new_date){ |
|
| 20 | + if (date('Y-m-d H:i:s') > $new_date) { |
|
| 21 | 21 | $i++; |
| 22 | 22 | } |
| 23 | 23 | } |
@@ -2,21 +2,21 @@ discard block |
||
| 2 | 2 | |
| 3 | 3 | $date = Date('d-m-Y'); |
| 4 | 4 | $format = 'Y-m-d'; |
| 5 | -$day1 = Date($format,strtotime('-1 day'. $date)); |
|
| 5 | +$day1 = Date($format, strtotime('-1 day'.$date)); |
|
| 6 | 6 | |
| 7 | 7 | $depts = App\Model\helpdesk\Agent\Department::all(); |
| 8 | 8 | foreach ($depts as $dept) { |
| 9 | 9 | // echo $dept->name; |
| 10 | - $created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count(); |
|
| 11 | - $closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count(); |
|
| 12 | - $inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count(); |
|
| 13 | - $overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get(); |
|
| 10 | + $created = DB::table('tickets')->select('created_at')->where('dept_id', '=', $dept->id)->where('created_at', 'LIKE', '%'.$day1.'%')->count(); |
|
| 11 | + $closed = DB::table('tickets')->where('dept_id', '=', $dept->id)->where('closed_at', 'LIKE', '%'.$day1.'%')->count(); |
|
| 12 | + $inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $dept->id)->where('status', '=', 1)->count(); |
|
| 13 | + $overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get(); |
|
| 14 | 14 | $i = 0; |
| 15 | 15 | foreach ($overdues as $overdue) { |
| 16 | - $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first(); |
|
| 16 | + $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first(); |
|
| 17 | 17 | $ovdate = $overdue->created_at; |
| 18 | 18 | $new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>'; |
| 19 | - if(date('Y-m-d H:i:s') > $new_date){ |
|
| 19 | + if (date('Y-m-d H:i:s') > $new_date) { |
|
| 20 | 20 | $i++; |
| 21 | 21 | } |
| 22 | 22 | } |
@@ -73,16 +73,16 @@ discard block |
||
| 73 | 73 | @foreach ($depts as $dept) |
| 74 | 74 | <?php |
| 75 | 75 | // echo $dept->name; |
| 76 | - $created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count(); |
|
| 77 | - $closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count(); |
|
| 78 | - $inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count(); |
|
| 79 | - $overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get(); |
|
| 76 | + $created = DB::table('tickets')->select('created_at')->where('dept_id', '=', $dept->id)->where('created_at', 'LIKE', '%'.$day1.'%')->count(); |
|
| 77 | + $closed = DB::table('tickets')->where('dept_id', '=', $dept->id)->where('closed_at', 'LIKE', '%'.$day1.'%')->count(); |
|
| 78 | + $inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $dept->id)->where('status', '=', 1)->count(); |
|
| 79 | + $overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id', '=', $dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get(); |
|
| 80 | 80 | $i = 0; |
| 81 | 81 | foreach ($overdues as $overdue) { |
| 82 | - $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first(); |
|
| 82 | + $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $overdue->sla)->first(); |
|
| 83 | 83 | $ovdate = $overdue->created_at; |
| 84 | 84 | $new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>'; |
| 85 | - if(date('Y-m-d H:i:s') > $new_date){ |
|
| 85 | + if (date('Y-m-d H:i:s') > $new_date) { |
|
| 86 | 86 | $i++; |
| 87 | 87 | } |
| 88 | 88 | } |
