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<?php |
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namespace App\Http\Controllers\Api\v1; |
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use App\Http\Controllers\Common\PhpMailController; |
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use App\Http\Controllers\Controller; |
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use App\Model\helpdesk\Settings\Alert; |
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use App\Model\helpdesk\Settings\Company; |
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use App\Model\helpdesk\Settings\System; |
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use App\Model\helpdesk\Ticket\Ticket_attachments; |
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use App\Model\helpdesk\Ticket\Ticket_Collaborator; |
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use App\Model\helpdesk\Ticket\Ticket_Status; |
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use App\Model\helpdesk\Ticket\Ticket_Thread; |
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use App\Model\helpdesk\Ticket\Tickets; |
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use App\User; |
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use Auth; |
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use Hash; |
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use Input; |
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use Mail; |
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/** |
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* ----------------------------------------------------------------------------- |
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* Ticket Controller |
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* -----------------------------------------------------------------------------. |
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* |
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* |
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* @author Vijay Sebastian <[email protected]> |
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* @copyright (c) 2016, Ladybird Web Solution |
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* @name Faveo HELPDESK |
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* |
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* @version v1 |
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*/ |
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class TicketController extends Controller |
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{ |
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/** |
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* Create a new controller instance. |
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* |
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* @return type response |
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*/ |
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public function __construct() |
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{ |
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$PhpMailController = new PhpMailController(); |
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$this->PhpMailController = $PhpMailController; |
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} |
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/** |
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* Create Ticket. |
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* |
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* @param type $user_id |
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* @param type $subject |
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* @param type $body |
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* @param type $helptopic |
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* @param type $sla |
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* @param type $priority |
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* |
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* @return type string |
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*/ |
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public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach = '') |
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{ |
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try { |
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//return $headers; |
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$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first(); |
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//dd($max_number); |
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if ($max_number == null) { |
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$ticket_number = 'AAAA-9999-9999999'; |
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} else { |
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foreach ($max_number as $number) { |
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$ticket_number = $max_number->ticket_number; |
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} |
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} |
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$ticket = new Tickets(); |
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$ticket->ticket_number = $this->ticketNumber($ticket_number); |
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//dd($this->ticketNumber($ticket_number)); |
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$ticket->user_id = $user_id; |
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$ticket->dept_id = $dept; |
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$ticket->help_topic_id = $helptopic; |
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$ticket->sla = $sla; |
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$ticket->assigned_to = $assignto; |
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$ticket->status = '1'; |
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$ticket->priority_id = $priority; |
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$ticket->source = $source; |
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$ticket->save(); |
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//dd($ticket); |
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$ticket_number = $ticket->ticket_number; |
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$id = $ticket->id; |
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if ($form_data != null) { |
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$help_topic = Help_topic::where('id', '=', $helptopic)->first(); |
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$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get(); |
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foreach ($form_data as $key => $form_details) { |
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foreach ($forms as $from) { |
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if ($from->name == $key) { |
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$form_value = new Ticket_Form_Data(); |
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$form_value->ticket_id = $id; |
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$form_value->title = $from->label; |
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$form_value->content = $form_details; |
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$form_value->save(); |
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} |
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} |
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} |
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} |
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//return $headers; |
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$this->storeCollaborators($headers, $id); |
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$thread = $this->ticketThread($subject, $body, $id, $user_id); |
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if (!empty($attach)) { |
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$this->attach($thread, $attach); |
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} |
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return $thread; |
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} catch (\Exception $e) { |
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return $e->getMessage(); |
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} |
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} |
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/** |
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* store_collaborators. |
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* |
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* @param type $headers |
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* |
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* @return type |
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*/ |
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public function storeCollaborators($headers, $id) |
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{ |
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try { |
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//return $headers; |
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$company = $this->company(); |
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if (isset($headers)) { |
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foreach ($headers as $email) { |
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$name = $email; |
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$email = $email; |
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View Code Duplication |
if ($this->checkEmail($email) == false) { |
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$create_user = new User(); |
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$create_user->user_name = $name; |
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$create_user->email = $email; |
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$create_user->active = 1; |
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$create_user->role = 'user'; |
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$password = $this->generateRandomString(); |
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$create_user->password = Hash::make($password); |
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$create_user->save(); |
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$user_id = $create_user->id; |
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// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from' => $company, 'emailadd' => $email], function ($message) use ($email, $name) { |
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// $message->to($email, $name)->subject('password'); |
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// }); |
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$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]); |
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} else { |
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$user = $this->checkEmail($email); |
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$user_id = $user->id; |
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} |
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//return $user_id; |
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$collaborator_store = new Ticket_Collaborator(); |
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$collaborator_store->isactive = 1; |
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$collaborator_store->ticket_id = $id; |
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$collaborator_store->user_id = $user_id; |
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$collaborator_store->role = 'ccc'; |
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$collaborator_store->save(); |
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} |
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} |
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return true; |
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} catch (\Exception $e) { |
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return $e->getMessage(); |
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} |
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} |
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/** |
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* Generate Ticket Thread. |
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* |
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* @param type $subject |
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* @param type $body |
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* @param type $id |
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* @param type $user_id |
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* |
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* @return type |
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*/ |
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public function ticketThread($subject, $body, $id, $user_id) |
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{ |
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try { |
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$thread = new Ticket_Thread(); |
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$thread->user_id = $user_id; |
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$thread->ticket_id = $id; |
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$thread->poster = 'client'; |
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$thread->title = $subject; |
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$thread->body = $body; |
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$thread->save(); |
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return $thread->id; |
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} catch (\Exception $e) { |
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return $e->getMessage(); |
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} |
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} |
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/** |
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* Generates Ticket Number. |
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* |
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* @param type $ticket_number |
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* |
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* @return type integer |
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*/ |
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public function ticketNumber($ticket_number) |
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{ |
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try { |
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//dd($ticket_number); |
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$number = $ticket_number; |
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$number = explode('-', $number); |
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$number1 = $number[0]; |
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if ($number1 == 'ZZZZ') { |
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$number1 = 'AAAA'; |
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} |
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$number2 = $number[1]; |
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if ($number2 == '9999') { |
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$number2 = '0000'; |
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} |
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$number3 = $number[2]; |
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if ($number3 == '9999999') { |
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$number3 = '0000000'; |
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} |
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$number1++; |
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$number2++; |
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$number3++; |
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$number2 = sprintf('%04s', $number2); |
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$number3 = sprintf('%07s', $number3); |
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$array = [$number1, $number2, $number3]; |
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$number = implode('-', $array); |
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return $number; |
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} catch (\Exception $e) { |
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dd($e); |
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return $e->getMessage(); |
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} |
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} |
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/** |
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* Generate a random string for password. |
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* |
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* @param type $length |
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* |
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* @return type string |
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*/ |
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View Code Duplication |
public function generateRandomString($length = 10) |
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{ |
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try { |
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$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ'; |
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$charactersLength = strlen($characters); |
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$randomString = ''; |
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for ($i = 0; $i < $length; $i++) { |
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$randomString .= $characters[rand(0, $charactersLength - 1)]; |
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} |
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return $randomString; |
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} catch (\Exception $e) { |
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return $e->getMessage(); |
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} |
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} |
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/** |
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* Replying a ticket. |
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* |
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* @param type Ticket_Thread $thread |
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* @param type TicketRequest $request |
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* |
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* @return type bool |
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*/ |
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public function reply($thread, $request, $ta, $attach = '') |
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{ |
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try { |
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$check_attachment = null; |
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$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first(); |
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//dd($request->input('ticket_ID')); |
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//dd($eventthread); |
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$eventuserid = $eventthread->user_id; |
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$emailadd = User::where('id', $eventuserid)->first()->email; |
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//dd($emailadd); |
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$source = $eventthread->source; |
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$form_data = $request->except('reply_content', 'ticket_ID', 'attachment'); |
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\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source)); |
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//dd('yes'); |
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$reply_content = $request->input('reply_content'); |
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$thread->ticket_id = $request->input('ticket_ID'); |
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$thread->poster = 'support'; |
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$thread->body = $request->input('reply_content'); |
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$thread->user_id = Auth::user()->id; |
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$ticket_id = $request->input('ticket_ID'); |
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$tickets = Tickets::where('id', '=', $ticket_id)->first(); |
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$tickets->isanswered = '1'; |
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$tickets->save(); |
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$ticket_user = User::where('id', '=', $tickets->user_id)->first(); |
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if ($tickets->assigned_to == 0) { |
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$tickets->assigned_to = Auth::user()->id; |
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$tickets->save(); |
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$thread2 = new Ticket_Thread(); |
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$thread2->ticket_id = $thread->ticket_id; |
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$thread2->user_id = Auth::user()->id; |
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$thread2->is_internal = 1; |
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$thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name; |
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$thread2->save(); |
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} |
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if ($tickets->status > 1) { |
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$tickets->status = '1'; |
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$tickets->isanswered = '1'; |
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$tickets->save(); |
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} |
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$thread->save(); |
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if (!empty($attach)) { |
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$check_attachment = $this->attach($thread->id, $attach); |
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} |
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$thread1 = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first(); |
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$ticket_subject = $thread1->title; |
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$user_id = $tickets->user_id; |
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$user = User::where('id', '=', $user_id)->first(); |
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$email = $user->email; |
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$user_name = $user->user_name; |
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$ticket_number = $tickets->ticket_number; |
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$company = $this->company(); |
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$username = $ticket_user->user_name; |
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View Code Duplication |
if (!empty(Auth::user()->agent_sign)) { |
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$agentsign = Auth::user()->agent_sign; |
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} else { |
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$agentsign = null; |
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} |
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\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets)); |
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|
|
// Mail::send(array('html' => 'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $check_attachment) { |
|
|
|
|
330
|
|
|
// $message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']'); |
331
|
|
|
// // if(isset($attachments)){ |
332
|
|
|
// // if ($check_attachment == 1) { |
333
|
|
|
// // $size = count($attach); |
334
|
|
|
// // for ($i = 0; $i < $size; $i++) { |
335
|
|
|
// // $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]); |
336
|
|
|
// // } |
337
|
|
|
// // } |
338
|
|
|
// }, true); |
339
|
|
|
//dd('reply'); |
340
|
|
|
/* |
341
|
|
|
* Getting the subject of the thread |
342
|
|
|
*/ |
343
|
|
|
//dd($eventthread); |
344
|
|
|
try { |
345
|
|
|
$re = $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $eventthread->title, 'scenario' => 'create-ticket-by-agent', 'body' => $thread->body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $tickets->number]); |
|
|
|
|
346
|
|
|
//dd($re); |
347
|
|
|
} catch (\Exception $e) { |
348
|
|
|
throw new \Exception($e->getMessage()); |
349
|
|
|
} |
350
|
|
|
|
351
|
|
|
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get(); |
352
|
|
|
foreach ($collaborators as $collaborator) { |
353
|
|
|
//mail to collaborators |
354
|
|
|
$collab_user_id = $collaborator->user_id; |
355
|
|
|
$user_id_collab = User::where('id', '=', $collab_user_id)->first(); |
356
|
|
|
$collab_email = $user_id_collab->email; |
|
|
|
|
357
|
|
|
if ($user_id_collab->role == 'user') { |
358
|
|
|
$collab_user_name = $user_id_collab->user_name; |
|
|
|
|
359
|
|
|
} else { |
360
|
|
|
$collab_user_name = $user_id_collab->first_name.' '.$user_id_collab->last_name; |
|
|
|
|
361
|
|
|
} |
362
|
|
|
// Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $check_attachment) { |
|
|
|
|
363
|
|
|
// $message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']'); |
364
|
|
|
// // if ($check_attachment == 1) { |
365
|
|
|
// // $size = sizeOf($attachments); |
366
|
|
|
// // for ($i = 0; $i < $size; $i++) { |
367
|
|
|
// // $message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]); |
368
|
|
|
// // } |
369
|
|
|
// // } |
370
|
|
|
// }, true); |
371
|
|
|
|
372
|
|
|
try { |
373
|
|
|
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]); |
|
|
|
|
374
|
|
|
} catch (\Exception $e) { |
|
|
|
|
375
|
|
|
} |
376
|
|
|
} |
377
|
|
|
|
378
|
|
|
return $thread; |
379
|
|
|
} catch (\Exception $e) { |
380
|
|
|
//dd($e); |
381
|
|
|
return $e->getMessage(); |
|
|
|
|
382
|
|
|
} |
383
|
|
|
} |
384
|
|
|
|
385
|
|
|
/** |
386
|
|
|
* company. |
387
|
|
|
* |
388
|
|
|
* @return type |
389
|
|
|
*/ |
390
|
|
View Code Duplication |
public function company() |
|
|
|
|
391
|
|
|
{ |
392
|
|
|
try { |
393
|
|
|
$company = Company::Where('id', '=', '1')->first(); |
394
|
|
|
if ($company->company_name == null) { |
395
|
|
|
$company = 'Support Center'; |
396
|
|
|
} else { |
397
|
|
|
$company = $company->company_name; |
398
|
|
|
} |
399
|
|
|
|
400
|
|
|
return $company; |
401
|
|
|
} catch (\Exception $e) { |
402
|
|
|
return $e->getMessage(); |
|
|
|
|
403
|
|
|
} |
404
|
|
|
} |
405
|
|
|
|
406
|
|
|
/** |
407
|
|
|
* Ticket edit and save ticket data. |
408
|
|
|
* |
409
|
|
|
* @param type $ticket_id |
410
|
|
|
* @param type Ticket_Thread $thread |
411
|
|
|
* |
412
|
|
|
* @return type bool |
413
|
|
|
*/ |
414
|
|
|
public function ticketEditPost($ticket_id, $thread, $ticket) |
415
|
|
|
{ |
416
|
|
|
try { |
417
|
|
|
$ticket = $ticket->where('id', '=', $ticket_id)->first(); |
418
|
|
|
|
419
|
|
|
$ticket->sla = Input::get('sla_plan'); |
420
|
|
|
$ticket->help_topic_id = Input::get('help_topic'); |
421
|
|
|
$ticket->source = Input::get('ticket_source'); |
422
|
|
|
$ticket->priority_id = Input::get('ticket_priority'); |
423
|
|
|
$ticket->status = Input::get('status'); |
424
|
|
|
$ticket->save(); |
425
|
|
|
|
426
|
|
|
$threads = $thread->where('ticket_id', '=', $ticket_id)->first(); |
427
|
|
|
$threads->title = Input::get('subject'); |
428
|
|
|
$threads->save(); |
429
|
|
|
|
430
|
|
|
return $threads; |
431
|
|
|
} catch (\Exception $e) { |
432
|
|
|
return $e->getMessage(); |
|
|
|
|
433
|
|
|
} |
434
|
|
|
} |
435
|
|
|
|
436
|
|
|
/** |
437
|
|
|
* function to assign ticket. |
438
|
|
|
* |
439
|
|
|
* @param type $id |
440
|
|
|
* |
441
|
|
|
* @return type bool |
442
|
|
|
*/ |
443
|
|
|
public function assign($id) |
444
|
|
|
{ |
445
|
|
|
try { |
446
|
|
|
$UserEmail = Input::get('user'); |
447
|
|
|
//dd($UserEmail); |
448
|
|
|
// $UserEmail = '[email protected]'; |
|
|
|
|
449
|
|
|
$user = User::where('email', '=', $UserEmail)->first(); |
450
|
|
|
if (!$user) { |
451
|
|
|
return ['error' => 'No agent not found']; |
452
|
|
|
} |
453
|
|
|
$user_id = $user->id; |
454
|
|
|
$ticket = Tickets::where('id', '=', $id)->first(); |
455
|
|
|
if (!$ticket) { |
456
|
|
|
return ['error' => 'No ticket not found']; |
457
|
|
|
} |
458
|
|
|
$ticket_number = $ticket->ticket_number; |
459
|
|
|
$ticket->assigned_to = $user_id; |
460
|
|
|
$ticket->save(); |
461
|
|
|
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first(); |
462
|
|
|
if (!$ticket_thread) { |
463
|
|
|
return ['error' => 'No thread not found']; |
464
|
|
|
} |
465
|
|
|
$ticket_subject = $ticket_thread->title; |
466
|
|
|
$thread = new Ticket_Thread(); |
467
|
|
|
$thread->ticket_id = $ticket->id; |
|
|
|
|
468
|
|
|
$thread->user_id = Auth::user()->id; |
|
|
|
|
469
|
|
|
$thread->is_internal = 1; |
|
|
|
|
470
|
|
|
$thread->body = 'This Ticket has been assigned to '.$user->first_name.' '.$user->last_name; |
|
|
|
|
471
|
|
|
$thread->save(); |
472
|
|
|
|
473
|
|
|
$company = $this->company(); |
|
|
|
|
474
|
|
|
$system = $this->system(); |
|
|
|
|
475
|
|
|
|
476
|
|
|
$agent = $user->first_name; |
477
|
|
|
$agent_email = $user->email; |
478
|
|
|
|
479
|
|
|
$master = Auth::user()->first_name.' '.Auth::user()->last_name; |
480
|
|
|
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) { |
481
|
|
|
// // ticket assigned send mail |
482
|
|
|
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) { |
|
|
|
|
483
|
|
|
// $message->to($agent_email, $agent)->subject($ticket_subject . '[#' . $ticket_number . ']'); |
|
|
|
|
484
|
|
|
// }); |
485
|
|
|
|
486
|
|
|
try { |
487
|
|
|
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master]); |
488
|
|
|
} catch (\Exception $e) { |
489
|
|
|
return 0; |
490
|
|
|
} |
491
|
|
|
} |
492
|
|
|
|
493
|
|
|
return 1; |
494
|
|
|
} catch (\Exception $e) { |
495
|
|
|
return $e->getMessage(); |
496
|
|
|
} |
497
|
|
|
} |
498
|
|
|
|
499
|
|
|
/** |
500
|
|
|
* Function to delete ticket. |
501
|
|
|
* |
502
|
|
|
* @param type $id |
|
|
|
|
503
|
|
|
* @param type Tickets $ticket |
504
|
|
|
* |
505
|
|
|
* @return type string |
506
|
|
|
*/ |
507
|
|
|
public function delete($ids, $ticket) |
508
|
|
|
{ |
509
|
|
|
try { |
510
|
|
|
foreach ($ids as $id) { |
511
|
|
|
$ticket_delete = $ticket->where('id', '=', $id)->first(); |
512
|
|
|
if ($ticket_delete) { |
513
|
|
|
if ($ticket_delete->status == 5) { |
514
|
|
|
$ticket_delete->delete(); |
515
|
|
|
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get(); |
516
|
|
|
if ($ticket_threads) { |
517
|
|
|
foreach ($ticket_threads as $ticket_thread) { |
518
|
|
|
if ($ticket_thread) { |
519
|
|
|
$ticket_thread->delete(); |
520
|
|
|
} |
521
|
|
|
} |
522
|
|
|
} |
523
|
|
|
$ticket_attachments = Ticket_attachments::where('thread_id', '=', $id)->get(); |
524
|
|
|
if ($ticket_attachments) { |
525
|
|
|
foreach ($ticket_attachments as $ticket_attachment) { |
526
|
|
|
if ($ticket_attachment) { |
527
|
|
|
$ticket_attachment->delete(); |
528
|
|
|
} |
529
|
|
|
} |
530
|
|
|
} |
531
|
|
|
} else { |
532
|
|
|
$ticket_delete->is_deleted = 0; |
533
|
|
|
$ticket_delete->status = 5; |
534
|
|
|
$ticket_delete->save(); |
535
|
|
|
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first(); |
536
|
|
|
$thread = new Ticket_Thread(); |
537
|
|
|
$thread->ticket_id = $ticket_delete->id; |
|
|
|
|
538
|
|
|
$thread->user_id = Auth::user()->id; |
|
|
|
|
539
|
|
|
$thread->is_internal = 1; |
|
|
|
|
540
|
|
|
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name; |
|
|
|
|
541
|
|
|
$thread->save(); |
542
|
|
|
} |
543
|
|
|
} else { |
544
|
|
|
return 'ticket not found'; |
545
|
|
|
} |
546
|
|
|
} |
547
|
|
|
|
548
|
|
|
return 'your tickets has been deleted'; |
549
|
|
|
} catch (\Exception $e) { |
550
|
|
|
return $e->getMessage(); |
551
|
|
|
} |
552
|
|
|
} |
553
|
|
|
|
554
|
|
|
/** |
555
|
|
|
* check email for dublicate entry. |
556
|
|
|
* |
557
|
|
|
* @param type $email |
558
|
|
|
* |
559
|
|
|
* @return type bool |
560
|
|
|
*/ |
561
|
|
|
public function checkEmail($email) |
562
|
|
|
{ |
563
|
|
|
try { |
564
|
|
|
$check = User::where('email', '=', $email)->first(); |
565
|
|
|
if ($check) { |
566
|
|
|
return $check; |
567
|
|
|
} else { |
568
|
|
|
return false; |
|
|
|
|
569
|
|
|
} |
570
|
|
|
} catch (\Exception $e) { |
571
|
|
|
return $e->getMessage(); |
|
|
|
|
572
|
|
|
} |
573
|
|
|
} |
574
|
|
|
|
575
|
|
|
/** |
576
|
|
|
* system. |
577
|
|
|
* |
578
|
|
|
* @return type |
579
|
|
|
*/ |
580
|
|
View Code Duplication |
public function system() |
|
|
|
|
581
|
|
|
{ |
582
|
|
|
try { |
583
|
|
|
$system = System::Where('id', '=', '1')->first(); |
584
|
|
|
if ($system->name == null) { |
585
|
|
|
$system = 'Support Center'; |
586
|
|
|
} else { |
587
|
|
|
$system = $system->name; |
588
|
|
|
} |
589
|
|
|
|
590
|
|
|
return $system; |
591
|
|
|
} catch (\Exception $e) { |
592
|
|
|
return $e->getMessage(); |
|
|
|
|
593
|
|
|
} |
594
|
|
|
} |
595
|
|
|
|
596
|
|
|
/** |
597
|
|
|
* Create Attachment. |
598
|
|
|
* |
599
|
|
|
* @param type $thread |
600
|
|
|
* @param type $attach |
601
|
|
|
* |
602
|
|
|
* @return int |
603
|
|
|
*/ |
604
|
|
|
public function attach($thread, $attach) |
605
|
|
|
{ |
606
|
|
|
try { |
607
|
|
|
$ta = new Ticket_attachments(); |
608
|
|
|
foreach ($attach as $file) { |
609
|
|
|
$ta->create(['thread_id' => $thread, 'name' => $file['name'], 'size' => $file['size'], 'type' => $file['type'], 'file' => $file['file'], 'poster' => 'ATTACHMENT']); |
610
|
|
|
} |
611
|
|
|
$ta->create(['thread_id' => $thread, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $file, 'poster' => 'ATTACHMENT']); |
|
|
|
|
612
|
|
|
|
613
|
|
|
return 1; |
614
|
|
|
} catch (\Exception $e) { |
615
|
|
|
return $e->getMessage(); |
616
|
|
|
} |
617
|
|
|
} |
618
|
|
|
|
619
|
|
|
/** |
620
|
|
|
* autosearch. |
621
|
|
|
* |
622
|
|
|
* @return type json |
623
|
|
|
*/ |
624
|
|
|
public function autosearch() |
625
|
|
|
{ |
626
|
|
|
$term = \Input::get('term'); |
627
|
|
|
$user = \App\User::where('email', 'LIKE', '%'.$term.'%')->orWhere('first_name', 'LIKE', '%'.$term.'%')->orWhere('last_name', 'LIKE', '%'.$term.'%')->orWhere('user_name', 'LIKE', '%'.$term.'%')->lists('email'); |
628
|
|
|
|
629
|
|
|
return $user; |
630
|
|
|
} |
631
|
|
|
|
632
|
|
|
/** |
633
|
|
|
* useradd. |
634
|
|
|
* |
635
|
|
|
* @param type Image $image |
636
|
|
|
* |
637
|
|
|
* @return type json |
638
|
|
|
*/ |
639
|
|
|
public function useradd() |
640
|
|
|
{ |
641
|
|
|
$email = Input::get('email'); |
642
|
|
|
$ticket_id = Input::get('ticket_id'); |
643
|
|
|
$company = $this->company(); |
|
|
|
|
644
|
|
|
$user = new User(); |
645
|
|
|
$user->user_name = $email; |
|
|
|
|
646
|
|
|
$user->email = $email; |
|
|
|
|
647
|
|
|
$password = $this->generateRandomString(); |
648
|
|
|
$user->password = \Hash::make($password); |
|
|
|
|
649
|
|
|
$user->role = 'user'; |
|
|
|
|
650
|
|
|
$user->active = 1; |
|
|
|
|
651
|
|
|
if ($user->save()) { |
652
|
|
|
$user_id = $user->id; |
|
|
|
|
653
|
|
|
$php_mailer = new PhpMailController(); |
654
|
|
|
$php_mailer->sendmail($from = $php_mailer->mailfrom('1', '0'), $to = ['name' => $email, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $email, 'email_address' => $email, 'user_password' => $password]); |
655
|
|
|
} |
656
|
|
|
$ticket_collaborator = new Ticket_Collaborator(); |
657
|
|
|
$ticket_collaborator->isactive = 1; |
|
|
|
|
658
|
|
|
$ticket_collaborator->ticket_id = $ticket_id; |
|
|
|
|
659
|
|
|
$ticket_collaborator->user_id = $user->id; |
|
|
|
|
660
|
|
|
$ticket_collaborator->role = 'ccc'; |
|
|
|
|
661
|
|
|
$ticket_collaborator->save(); |
662
|
|
|
|
663
|
|
|
$result = [$user->user_name => $user->email]; |
|
|
|
|
664
|
|
|
|
665
|
|
|
return $result; |
666
|
|
|
} |
667
|
|
|
|
668
|
|
|
/** |
669
|
|
|
* user remove. |
670
|
|
|
* |
671
|
|
|
* @return type |
672
|
|
|
*/ |
673
|
|
View Code Duplication |
public function userremove() |
|
|
|
|
674
|
|
|
{ |
675
|
|
|
$email = Input::get('email'); |
676
|
|
|
$ticketid = Input::get('ticketid'); |
677
|
|
|
$user = new User(); |
678
|
|
|
$user = $user->where('email', $email)->first(); |
|
|
|
|
679
|
|
|
$ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticketid) |
680
|
|
|
->where('user_id', $user->id) |
681
|
|
|
->first(); |
682
|
|
|
if ($ticket_collaborator) { |
683
|
|
|
$ticket_collaborator->delete(); |
684
|
|
|
|
685
|
|
|
return 'deleted successfully'; |
686
|
|
|
} else { |
687
|
|
|
return 'not found'; |
688
|
|
|
} |
689
|
|
|
} |
690
|
|
|
|
691
|
|
|
public function getCollaboratorForTicket() |
692
|
|
|
{ |
693
|
|
|
try { |
694
|
|
|
$ticketid = Input::get('ticket_id'); |
695
|
|
|
|
696
|
|
|
$ticket_collaborator = \DB::table('users') |
697
|
|
|
->join('ticket_collaborator', function ($join) use ($ticketid) { |
698
|
|
|
$join->on('users.id', '=', 'ticket_collaborator.user_id') |
699
|
|
|
->where('ticket_collaborator.ticket_id', '=', $ticketid); |
700
|
|
|
}) |
701
|
|
|
->select('users.email', 'users.user_name') |
702
|
|
|
->get(); |
703
|
|
|
if (count($ticket_collaborator) > 0) { |
704
|
|
|
foreach ($ticket_collaborator as $key => $collaborator) { |
705
|
|
|
$collab[$key]['email'] = $collaborator->email; |
|
|
|
|
706
|
|
|
$collab[$key]['user_name'] = $collaborator->user_name; |
707
|
|
|
$collab[$key]['avatar'] = $this->avatarUrl($collaborator->email); |
708
|
|
|
} |
709
|
|
|
} else { |
710
|
|
|
$collab = $ticket_collaborator; |
711
|
|
|
} |
712
|
|
|
|
713
|
|
|
return $collab; |
|
|
|
|
714
|
|
|
} catch (\Exception $ex) { |
715
|
|
|
return $ex->getMessage(); |
716
|
|
|
throw new \Exception('get collaborator for ticket fails'); |
|
|
|
|
717
|
|
|
} |
718
|
|
|
} |
719
|
|
|
|
720
|
|
View Code Duplication |
public function avatarUrl($email) |
|
|
|
|
721
|
|
|
{ |
722
|
|
|
try { |
723
|
|
|
$user = new User(); |
724
|
|
|
$user = $user->where('email', $email)->first(); |
|
|
|
|
725
|
|
|
if ($user->profile_pic) { |
726
|
|
|
$url = url('uploads/profilepic/'.$user->profile_pic); |
727
|
|
|
} else { |
728
|
|
|
$url = \Gravatar::src($email); |
729
|
|
|
} |
730
|
|
|
|
731
|
|
|
return $url; |
732
|
|
|
} catch (\Exception $ex) { |
733
|
|
|
//return $ex->getMessage(); |
|
|
|
|
734
|
|
|
throw new \Exception($ex->getMessage()); |
735
|
|
|
} |
736
|
|
|
} |
737
|
|
|
} |
738
|
|
|
|
Adding a
@return
annotation to a constructor is not recommended, since a constructor does not have a meaningful return value.Please refer to the PHP core documentation on constructors.