TicketWorkflowController::changeHelptopic() - Code Metrics - ladybirdweb/faveo-servicedesk-community - Measure and Improve Code Quality continuously with Scrutinizer

TicketWorkflowController::changeHelptopic() A
last analyzed 2017-01-27 05:23 UTC

↳ Parent: TicketWorkflowController
Complexity

Conditions	2
Paths	2
Size

Total Lines	11
Code Lines	7
Duplication

Lines	11
Ratio	100 %
Importance

Changes
Metric	Value
cc	2
eloc	7
nc	2
nop	2
dl	11
loc	11
rs	9.4285
c	0
b	0
f	0
<?php

namespace App\Http\Controllers\Agent\helpdesk;

// controllers
use App\Http\Controllers\Controller;
// models
use App\Model\helpdesk\Agent\Department;
use App\Model\helpdesk\Agent\Teams;
use App\Model\helpdesk\Email\Emails;
use App\Model\helpdesk\Manage\Help_topic;
use App\Model\helpdesk\Manage\Sla_plan;
use App\Model\helpdesk\Ticket\Ticket_Priority;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Workflow\WorkflowAction;
use App\Model\helpdesk\Workflow\WorkflowName;
use App\Model\helpdesk\Workflow\WorkflowRules;
use App\User;

/**
 * TicketWorkflowController.
 *
 * @author      Ladybird <[email protected]>
 */
class TicketWorkflowController extends Controller
{
    /**
     * constructor
     * Create a new controller instance.
     *
     * @param type TicketController $TicketController
     */
    public function __construct(TicketController $TicketController)
    {
        $this->TicketController = $TicketController;
class MyClass { }

$x = new MyClass();
$x->foo = true;
    }

    /**
     * This is the core function from where the workflow is applied.
     *
     * @return type response
     */
    public function workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response)
    {
        $contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
        $ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
        // get all the workflow common to the entire system which includes any type of ticket creation where the execution order of the workflow should be starting with ascending order
        $workflows = WorkflowName::where('target', '=', 'A-0')->where('status', '=', '1')->orderBy('order', 'asc')->get();
        foreach ($workflows as $workflow) {
            // checking if any workflow defined in the system
            if ($workflow) {
                // get all the rules of workflow which has a foreign key of those workflow which are applied to creating any ticket from any source
                $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
                foreach ($worklfow_rules as $worklfow_rule) {
                    // checking for the workflow rules to which workflow rule type it is
                    if ($worklfow_rule->matching_scenario == 'email') {
                        if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                        }
                    } elseif ($worklfow_rule->matching_scenario == 'email_name') {
                        if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                        }
                    } elseif ($worklfow_rule->matching_scenario == 'subject') {
                        if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                        }
                    } elseif ($worklfow_rule->matching_scenario == 'message') {
                        if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                            $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                        }
                    }
                }
            }
        }
        if ($source == 1) {
            // get all the workflow which are applied to ticket generated via webforms and in ascending order
            $workflows_webs = WorkflowName::where('target', '=', 'A-1')->where('status', '=', '1')->orderBy('order', 'asc')->get();
            foreach ($workflows_webs as $workflows_web) {
                if ($workflows_web) {
                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
                    foreach ($worklfow_rules as $worklfow_rule) {
                        if ($worklfow_rule) {
                            // checking for the workflow rules to which workflow rule type it is
                            if ($worklfow_rule->matching_scenario == 'email') {
                                if ($this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {

                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
                                if ($this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {

                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
                                if ($this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {

                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'message') {
                                if ($this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {

                                    $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            }
                        }
                    }
                }
            }
        }
        if ($source == 2) {

            // get all the workflow which are applied to ticket generated via emails and in ascending order
            $workflows_emails = WorkflowName::where('target', '=', 'A-2')->where('status', '=', '1')->orderBy('order', 'asc')->get();
            foreach ($workflows_emails as $workflows_email) {
                if ($workflows_email) {
                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
                    foreach ($worklfow_rules as $worklfow_rule) {
                        if ($worklfow_rule) {
                            // checking for the workflow rules to which workflow rule type it is
                            if ($worklfow_rule->matching_scenario == 'email') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'message') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            }
                        }
                    }
                }
            }
        }
        if ($source == 4) {

            // get all the workflow which are applied to ticket generated via API and in ascending order
            $workflows_apis = WorkflowName::where('target', '=', 'A-4')->where('status', '=', '1')->orderBy('order', 'asc')->get();
            foreach ($workflows_apis as $workflows_api) {
                if ($workflows_api) {
                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
                    foreach ($worklfow_rules as $worklfow_rule) {
                        if ($worklfow_rule) {
                            // checking for the workflow rules to which workflow rule type it is
                            if ($worklfow_rule->matching_scenario == 'email') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            } elseif ($worklfow_rule->matching_scenario == 'message') {
                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
$myVar = 'Value';
$higher = false;

if (rand(1, 6) > 3) {
    $higher = true;
} else {
    $higher = false;
}
                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
                                }
                            }
                        }
                    }
                }
            }
        }

        //dd($form_data);
        if ($ticket_settings_details['reject'] == true) {
            return ['0' => false, '1' => false];
class Author {
    private $name;

    public function __construct($name) {
        $this->name = $name;
    }

    public function getName() {
        return $this->name;
    }
}

abstract class Post {
    public function getAuthor() {
        return 'Johannes';
    }
}

class BlogPost extends Post {
    public function getAuthor() {
        return new Author('Johannes');
    }
}

class ForumPost extends Post { /* ... */ }

function my_function(Post $post) {
    echo strtoupper($post->getAuthor());
}
        } else {
            $create_ticket = $this->TicketController->create_user($contact_details['email'], $contact_details['email_name'], $contact_details['subject'], $contact_details['message'], $phone, $phonecode, $mobile_number, $ticket_settings_details['help_topic'], $ticket_settings_details['sla'], $ticket_settings_details['priority'], $source, $collaborator, $ticket_settings_details['dept'], $ticket_settings_details['assign'], $form_data, $auto_response, $ticket_settings_details['status']);

            return $create_ticket;
        }
    }

    /**
     * function to check the rules applied to the ticket workflow.
     *
     * @param type $to_check
     * @param type $condition
     * @param type $statement
     *
     * @return type boolean
     */
    public function checkRuleCondition($to_check, $condition, $statement)
    {
        if ($condition == 'equal') {
            $return = $this->checkEqual($statement, $to_check);
        } elseif ($condition == 'not_equal') {
            $return = $this->checkNotEqual($statement, $to_check);
        } elseif ($condition == 'contains') {
            $return = $this->checkContains($statement, $to_check);
        } elseif ($condition == 'dn_contain') {
            $return = $this->checkDoNotContain($statement, $to_check);
        } elseif ($condition == 'starts') {
            $return = $this->checkStarts($statement, $to_check);
        } elseif ($condition == 'ends') {
            $return = $this->checkEnds($statement, $to_check);
        }
//        elseif($condition == 'match') {

//
//        } elseif($condition == 'not_match') {
//
//        }
        return $return;
function myFunction($a) {
    switch ($a) {
        case 'foo':
            $x = 1;
            break;

        case 'bar':
            $x = 2;
            break;
    }

    // $x is potentially undefined here.
    echo $x;
}
    }

    /**
     * function to check if the equal functions are applied.
     *
     * @param type $statement
     * @param type $to_check
     *
     * @return bool
     */
    public function checkEqual($statement, $to_check)
    {
        if ($statement == $to_check) {
            return true;
        } else {
            return false;
        }
    }

    /**
     * function to check if the not-equal functions are applied.
     *
     * @param type $statement
     * @param type $to_check
     *
     * @return bool
     */
    public function checkNotEqual($statement, $to_check)
    {
        if ($statement != $to_check) {
            return true;
        } else {
            return false;
        }
    }

    /**
     * function to check if the contains functions are applied.
     *
     * @param type $statement
     * @param type $to_check
     *
     * @return bool
     */
    public function checkContains($statement, $to_check)
    {
        if (strpos($to_check, $statement) !== false) {
            return true;
        } else {
            return false;
        }
    }

    /**
     * function to check if the do not contain functions are applied.
     *
     * @param type $statement
     * @param type $to_check
     *
     * @return bool
     */
    public function checkDoNotContain($statement, $to_check)
    {
        if (strpos($to_check, $statement) == false) {

            return true;
        } else {
            return false;
        }
    }

    /**
     * function to check if the start functions are applied.
     *
     * @param type $statement
     * @param type $to_check
     *
     * @return bool
     */
    public function checkStarts($statement, $to_check)

    {
        if (substr($to_check, 0, strlen($statement)) == $statement) {
            return true;
        } else {
            return false;
        }
    }

    /**
     * function to check if the ends functions are applied.
     *
     * @param type $statement
     * @param type $to_check
     *
     * @return bool
     */
    public function checkEnds($statement, $to_check)

    {
        $to_check = strip_tags($to_check);
        if (substr($to_check, -strlen($statement)) == $statement) {
            return true;
        } else {
            return false;
        }
    }

//    function startsWith($to_check, $statement) {

//        // search backwards starting from haystack length characters from the end
//        return $statement === "" || strrpos($to_check, $statement, -strlen($to_check)) !== false;
//    }

//    function endsWith($to_check, $statement) {

//        // search forward starting from end minus needle length characters
//        return $statement === "" || (($temp = strlen($to_check) - strlen($statement)) >= 0 && strpos($to_check, $statement, $temp) !== false);
//    }

    /**
     * function to apply the action to a ticket.
     *
     * @param type $workflow_id
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function applyActionCondition($workflow_id, $ticket_settings_details)
    {
        $workflow_actions = WorkflowAction::where('workflow_id', '=', $workflow_id)->get();
        foreach ($workflow_actions as $workflow_action) {
            if ($workflow_action->condition == 'reject') {
                $ticket_settings_details = $this->rejectTicket($ticket_settings_details);

            } elseif ($workflow_action->condition == 'department') {
                $ticket_settings_details = $this->changeDepartment($workflow_action, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
            } elseif ($workflow_action->condition == 'priority') {
                $ticket_settings_details = $this->changePriority($workflow_action, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
            } elseif ($workflow_action->condition == 'sla') {
                $ticket_settings_details = $this->changeSla($workflow_action, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
            } elseif ($workflow_action->condition == 'team') {
                $ticket_settings_details = $this->changeTeam($workflow_action, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
            } elseif ($workflow_action->condition == 'agent') {
                $ticket_settings_details = $this->changeAgent($workflow_action, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
            } elseif ($workflow_action->condition == 'helptopic') {
                $ticket_settings_details = $this->changeHelptopic($workflow_action, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
            } elseif ($workflow_action->condition == 'status') {
                $ticket_settings_details = $this->changeStatus($workflow_action, $ticket_settings_details);
/**
 * @return array|string
 */
function returnsDifferentValues($x) {
    if ($x) {
        return 'foo';
    }

    return array();
}

$x = returnsDifferentValues($y);
if (is_array($x)) {
    // $x is an array.
}
            }
        }

        return $ticket_settings_details;
    }

    /**
     * function to reject ticket.
     *
     * @param array $ticket_settings_details
     *
     * @return type array
     */
    public function rejectTicket($ticket_settings_details)
    {
        $ticket_settings_details['reject'] = true;

        return $ticket_settings_details;
    }

    /**
     * function to change the department of a ticket.
     *
     * @param type $workflow_action
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function changeDepartment($workflow_action, $ticket_settings_details)

    {
        $dept = Department::where('id', '=', $workflow_action->action)->first();
        if ($dept == null) {
            return $ticket_settings_details;
        } else {
            $ticket_settings_details['dept'] = $dept->id;

            return $ticket_settings_details;
        }
    }

    /**
     * function to change the priority of a ticket.
     *
     * @param type $workflow_action
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function changePriority($workflow_action, $ticket_settings_details)

    {
        $priority = Ticket_Priority::where('priority_id', '=', $workflow_action->action)->first();
        if ($priority == null) {
            return $ticket_settings_details;
        } else {
            $ticket_settings_details['priority'] = $priority->priority_id;

            return $ticket_settings_details;
        }
    }

    /**
     * function to change the SLA of a ticket.
     *
     * @param type $workflow_action
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function changeSla($workflow_action, $ticket_settings_details)

    {
        $sla_plan = Sla_plan::where('id', '=', $workflow_action->action)->first();
        if ($sla_plan == null) {
            return $ticket_settings_details;
        } else {
            $ticket_settings_details['sla'] = $sla_plan->id;

            return $ticket_settings_details;
        }
    }

    /**
     * function to assign tean to a ticket.
     *
     * @param type $workflow_action
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function changeTeam($workflow_action, $ticket_settings_details)

    {
        $team = Teams::where('id', '=', $workflow_action->action)->first();
        if ($team == null) {
            return $ticket_settings_details;
        } else {
            $ticket_settings_details['team'] = $team->id;

            return $ticket_settings_details;
        }
    }

    /**
     * function to assing a ticket to an agent.
     *
     * @param type $workflow_action
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function changeAgent($workflow_action, $ticket_settings_details)
    {
        $agent = User::where('id', '=', $workflow_action->action)->where('role', '!=', 'user')->first();
        if ($agent == null) {
            return $ticket_settings_details;
        } else {
            $ticket_settings_details['assign'] = $agent->id;

            return $ticket_settings_details;
        }
    }

    /**
     * function to change the helptopic of a ticket.
     *
     * @param type $workflow_action
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function changeHelptopic($workflow_action, $ticket_settings_details)

    {
        $help_topic = Help_topic::where('id', '=', $workflow_action->action)->first();
        if ($help_topic == null) {
            return $ticket_settings_details;
        } else {
            $ticket_settings_details['help_topic'] = $help_topic->id;

            return $ticket_settings_details;
        }
    }

    /**
     * function to change the status of a ticket.
     *
     * @param type $workflow_action
     * @param type $ticket_settings_details
     *
     * @return type array
     */
    public function changeStatus($workflow_action, $ticket_settings_details)

    {
        $status = Ticket_Status::where('id', '=', $workflow_action->action)->first();
        if ($status == null) {
            return $ticket_settings_details;
        } else {
            $ticket_settings_details['status'] = $status->id;

            return $ticket_settings_details;
        }
    }
}

1			<?php
2
3			namespace App\Http\Controllers\Agent\helpdesk;
4
5			// controllers
6			use App\Http\Controllers\Controller;
7			// models
8			use App\Model\helpdesk\Agent\Department;
9			use App\Model\helpdesk\Agent\Teams;
10			use App\Model\helpdesk\Email\Emails;
11			use App\Model\helpdesk\Manage\Help_topic;
12			use App\Model\helpdesk\Manage\Sla_plan;
13			use App\Model\helpdesk\Ticket\Ticket_Priority;
14			use App\Model\helpdesk\Ticket\Ticket_Status;
15			use App\Model\helpdesk\Workflow\WorkflowAction;
16			use App\Model\helpdesk\Workflow\WorkflowName;
17			use App\Model\helpdesk\Workflow\WorkflowRules;
18			use App\User;
19
20			/**
21			* TicketWorkflowController.
22			*
23			* @author Ladybird <[email protected]>
24			*/
25			class TicketWorkflowController extends Controller
26			{
27			/**
28			* constructor
29			* Create a new controller instance.
30			*
31			* @param type TicketController $TicketController
32			*/
33			public function __construct(TicketController $TicketController)
34			{
35			$this->TicketController = $TicketController;
			0 ignored issues – show Bug introduced 2017-01-27 05:23 UTC by Report Bug Copy Issue Report The property `TicketController` does not exist. Did you maybe forget to declare it? In PHP it is possible to write to properties without declaring them. For example, the following is perfectly valid PHP code: class MyClass { } $x = new MyClass(); $x->foo = true; Generally, it is a good practice to explictly declare properties to avoid accidental typos and provide IDE auto-completion: class MyClass { public $foo; } $x = new MyClass(); $x->foo = true; Loading history...
36			}
37
38			/**
39			* This is the core function from where the workflow is applied.
ladybirdweb / faveo-servicedesk-community

TicketWorkflowController::changeHelptopic() A last analyzed 2017-01-27 05:23 UTC

Complexity

Size

Duplication

Importance

Available Fixes

Duplication Side-by-Side

Filter issues like

TicketWorkflowController::changeHelptopic() A
last analyzed 2017-01-27 05:23 UTC
