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<?php |
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namespace App\Http\Controllers\Admin\helpdesk; |
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// controllers |
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use App\Http\Controllers\Controller; |
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// requests |
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use App\Http\Requests\helpdesk\CompanyRequest; |
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use App\Http\Requests\helpdesk\EmailRequest; |
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use App\Http\Requests\helpdesk\SystemRequest; |
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// models |
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use App\Model\helpdesk\Agent\Department; |
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use App\Model\helpdesk\Email\Emails; |
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use App\Model\helpdesk\Email\Template; |
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use App\Model\helpdesk\Manage\Help_topic; |
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use App\Model\helpdesk\Manage\Sla_plan; |
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use App\Model\helpdesk\Notification\UserNotification; |
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use App\Model\helpdesk\Settings\Access; |
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use App\Model\helpdesk\Settings\Alert; |
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use App\Model\helpdesk\Settings\Company; |
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use App\Model\helpdesk\Settings\Email; |
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use App\Model\helpdesk\Settings\Responder; |
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use App\Model\helpdesk\Settings\System; |
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use App\Model\helpdesk\Settings\Ticket; |
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use App\Model\helpdesk\Ticket\Ticket_Priority; |
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use App\Model\helpdesk\Utility\Date_format; |
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use App\Model\helpdesk\Utility\Date_time_format; |
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use App\Model\helpdesk\Utility\Time_format; |
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use App\Model\helpdesk\Utility\Timezones; |
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use DateTime; |
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// classes |
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use DB; |
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use Exception; |
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use Illuminate\Http\Request; |
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use Input; |
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use Lang; |
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/** |
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* SettingsController. |
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* |
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* @author Ladybird <[email protected]> |
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*/ |
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class SettingsController2 extends Controller |
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{ |
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/** |
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* Create a new controller instance. |
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* |
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* @return void |
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*/ |
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public function __construct() |
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{ |
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// $this->smtp(); |
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$this->middleware('auth'); |
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$this->middleware('roles'); |
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} |
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/** |
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* Main Settings Page. |
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* |
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* @return type view |
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*/ |
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public function settings() |
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{ |
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return view('themes.default1.admin.helpdesk.setting'); |
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} |
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public function notificationSettings() |
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{ |
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return view('themes.default1.admin.helpdesk.settings.notification'); |
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} |
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View Code Duplication |
public function deleteReadNoti() |
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{ |
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$markasread = UserNotification::where('is_read', '=', 1)->get(); |
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foreach ($markasread as $mark) { |
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$mark->delete(); |
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\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete(); |
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} |
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return redirect()->back()->with('success', 'You have deleted all the read notifications'); |
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} |
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public function deleteNotificationLog() |
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{ |
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$days = Input::get('no_of_days'); |
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$date = new DateTime(); |
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$date->modify($days.' day'); |
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$formatted_date = $date->format('Y-m-d H:i:s'); |
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$markasread = DB::table('user_notification')->where('created_at', '<=', $formatted_date)->get(); |
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foreach ($markasread as $mark) { |
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$mark->delete(); |
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\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete(); |
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} |
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return redirect()->back()->with('success', 'You have deleted all the notification records since '.$days.' days.'); |
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} |
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/** |
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* @param int $id |
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* @param $compant instance of company table |
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* |
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* get the form for company setting page |
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* |
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* @return Response |
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*/ |
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View Code Duplication |
public function getStatuses() |
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{ |
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try { |
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/* fetch the values of company from company table */ |
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$statuss = \DB::table('ticket_status')->get(); |
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/* Direct to Company Settings Page */ |
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return view('themes.default1.admin.helpdesk.settings.status', compact('statuss')); |
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} catch (Exception $e) { |
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return redirect()->back()->with('fails', $e->errorInfo[2]); |
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} |
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} |
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/** |
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* @param int $id |
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* @param $compant instance of company table |
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* |
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* get the form for company setting page |
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* |
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* @return Response |
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*/ |
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public function editStatuses($id) |
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{ |
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try { |
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/* fetch the values of company from company table */ |
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$statuss = \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->first(); |
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$statuss->name = Input::get('name'); |
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$statuss->icon_class = Input::get('icon_class'); |
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$statuss->email_user = Input::get('email_user'); |
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$statuss->sort = Input::get('sort'); |
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$delete = Input::get('delete'); |
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if ($delete == 'yes') { |
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$statuss->state = 'delete'; |
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} else { |
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$statuss->state = Input::get('state'); |
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} |
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$statuss->sort = Input::get('sort'); |
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$statuss->save(); |
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/* Direct to Company Settings Page */ |
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return redirect()->back()->with('success', 'Status has been updated!'); |
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} catch (Exception $e) { |
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return redirect()->back()->with('fails', $e->errorInfo[2]); |
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} |
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} |
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public function createStatuses(\App\Model\helpdesk\Ticket\Ticket_Status $statuss) |
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{ |
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// try { |
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/* fetch the values of company from company table */ |
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$statuss->name = Input::get('name'); |
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$statuss->icon_class = Input::get('icon_class'); |
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$statuss->email_user = Input::get('email_user'); |
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$statuss->sort = Input::get('sort'); |
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$delete = Input::get('delete'); |
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if ($delete == 'yes') { |
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$statuss->state = 'delete'; |
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} else { |
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$statuss->state = Input::get('state'); |
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} |
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$statuss->sort = Input::get('sort'); |
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$statuss->save(); |
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/* Direct to Company Settings Page */ |
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return redirect()->back()->with('success', 'Status has been created!'); |
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// } catch (Exception $ex) { |
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// return redirect()->back()->with('fails', $ex->errorInfo[2]); |
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// } |
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} |
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public function deleteStatuses($id) |
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{ |
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try { |
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View Code Duplication |
if ($id > 5) { |
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/* fetch the values of company from company table */ |
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\App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete(); |
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/* Direct to Company Settings Page */ |
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return redirect()->back()->with('success', 'Status has been deleted'); |
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} else { |
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return redirect()->back()->with('failed', 'You cannot delete this status'); |
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} |
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} catch (Exception $e) { |
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return redirect()->back()->with('fails', $e->errorInfo[2]); |
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} |
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} |
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/** |
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* @param int $id |
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* @param $compant instance of company table |
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* |
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* get the form for company setting page |
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* |
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* @return Response |
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*/ |
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public function getcompany(Company $company) |
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{ |
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try { |
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/* fetch the values of company from company table */ |
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$companys = $company->whereId('1')->first(); |
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/* Direct to Company Settings Page */ |
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return view('themes.default1.admin.helpdesk.settings.company', compact('companys')); |
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} catch (Exception $e) { |
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return redirect()->back()->with('fails', $e->getMessage()); |
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} |
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} |
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/** |
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* Update the specified resource in storage. |
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* |
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* @param type int $id |
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* @param type Company $company |
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* @param type CompanyRequest $request |
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* |
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* @return Response |
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*/ |
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View Code Duplication |
public function postcompany($id, Company $company, CompanyRequest $request) |
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{ |
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/* fetch the values of company request */ |
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$companys = $company->whereId('1')->first(); |
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if (Input::file('logo')) { |
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$name = Input::file('logo')->getClientOriginalName(); |
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$destinationPath = 'uploads/company/'; |
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$fileName = rand(0000, 9999).'.'.$name; |
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Input::file('logo')->move($destinationPath, $fileName); |
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$companys->logo = $fileName; |
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} |
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if ($request->input('use_logo') == null) { |
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$companys->use_logo = '0'; |
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} |
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/* Check whether function success or not */ |
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try { |
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$companys->fill($request->except('logo'))->save(); |
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/* redirect to Index page with Success Message */ |
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return redirect('getcompany')->with('success', 'Company Updated Successfully'); |
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} catch (Exception $e) { |
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/* redirect to Index page with Fails Message */ |
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return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->getMessage().'</li>'); |
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} |
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} |
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/** |
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* function to delete system logo. |
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* |
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* @return type string |
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*/ |
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View Code Duplication |
public function deleteLogo() |
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{ |
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$path = $_GET['data1']; //get file path of logo image |
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if (!unlink($path)) { |
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return 'false'; |
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} else { |
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$companys = Company::where('id', '=', 1)->first(); |
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$companys->logo = null; |
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$companys->use_logo = '0'; |
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$companys->save(); |
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return 'true'; |
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} |
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// return $res; |
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} |
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/** |
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* get the form for System setting page. |
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* |
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* @param type System $system |
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* @param type Department $department |
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* @param type Timezones $timezone |
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* @param type Date_format $date |
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* @param type Date_time_format $date_time |
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* @param type Time_format $time |
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* |
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* @return type Response |
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*/ |
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public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time) |
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{ |
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try { |
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/* fetch the values of system from system table */ |
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$systems = $system->whereId('1')->first(); |
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/* Fetch the values from Department table */ |
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$departments = $department->get(); |
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/* Fetch the values from Timezones table */ |
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$timezones = $timezone->get(); |
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/* Direct to System Settings Page */ |
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return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time')); |
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} catch (Exception $e) { |
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return redirect()->back()->with('fails', $e->getMessage()); |
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} |
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} |
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/** |
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* Update the specified resource in storage. |
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* |
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* @param type int $id |
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* @param type System $system |
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* @param type SystemRequest $request |
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* |
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* @return type Response |
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*/ |
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public function postsystem($id, System $system, SystemRequest $request) |
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{ |
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try { |
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// dd($request); |
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/* fetch the values of system request */ |
|
306
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|
|
$systems = $system->whereId('1')->first(); |
|
|
|
|
|
|
307
|
|
|
/* fill the values to coompany table */ |
|
308
|
|
|
/* Check whether function success or not */ |
|
309
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|
$systems->fill($request->input())->save(); |
|
310
|
|
|
/* redirect to Index page with Success Message */ |
|
311
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|
|
return redirect('getsystem')->with('success', 'System Updated Successfully'); |
|
312
|
|
|
} catch (Exception $e) { |
|
313
|
|
|
/* redirect to Index page with Fails Message */ |
|
314
|
|
|
return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->getMessage().'</li>'); |
|
315
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|
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} |
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316
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} |
|
317
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318
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/** |
|
319
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* get the form for Ticket setting page. |
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320
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* |
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321
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|
|
* @param type Ticket $ticket |
|
322
|
|
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* @param type Sla_plan $sla |
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323
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* @param type Help_topic $topic |
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324
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|
|
* @param type Priority $priority |
|
325
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* |
|
326
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|
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* @return type Response |
|
327
|
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*/ |
|
328
|
|
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public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority) |
|
329
|
|
|
{ |
|
330
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|
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try { |
|
331
|
|
|
/* fetch the values of ticket from ticket table */ |
|
332
|
|
|
$tickets = $ticket->whereId('1')->first(); |
|
|
|
|
|
|
333
|
|
|
/* Fetch the values from SLA Plan table */ |
|
334
|
|
|
$slas = $sla->get(); |
|
|
|
|
|
|
335
|
|
|
/* Fetch the values from Help_topic table */ |
|
336
|
|
|
$topics = $topic->get(); |
|
|
|
|
|
|
337
|
|
|
/* Direct to Ticket Settings Page */ |
|
338
|
|
|
return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority')); |
|
339
|
|
|
} catch (Exception $e) { |
|
340
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|
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return redirect()->back()->with('fails', $e->getMessage()); |
|
341
|
|
|
} |
|
342
|
|
|
} |
|
343
|
|
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|
|
344
|
|
|
/** |
|
345
|
|
|
* Update the specified resource in storage. |
|
346
|
|
|
* |
|
347
|
|
|
* @param type int $id |
|
348
|
|
|
* @param type Ticket $ticket |
|
349
|
|
|
* @param type Request $request |
|
350
|
|
|
* |
|
351
|
|
|
* @return type Response |
|
352
|
|
|
*/ |
|
353
|
|
View Code Duplication |
public function postticket($id, Ticket $ticket, Request $request) |
|
|
|
|
|
|
354
|
|
|
{ |
|
355
|
|
|
try { |
|
356
|
|
|
/* fetch the values of ticket request */ |
|
357
|
|
|
$tickets = $ticket->whereId('1')->first(); |
|
|
|
|
|
|
358
|
|
|
/* fill the values to coompany table */ |
|
359
|
|
|
$tickets->fill($request->except('captcha', 'claim_response', 'assigned_ticket', 'answered_ticket', 'agent_mask', 'html', 'client_update'))->save(); |
|
360
|
|
|
/* insert checkbox to Database */ |
|
361
|
|
|
$tickets->captcha = $request->input('captcha'); |
|
362
|
|
|
$tickets->claim_response = $request->input('claim_response'); |
|
363
|
|
|
$tickets->assigned_ticket = $request->input('assigned_ticket'); |
|
364
|
|
|
$tickets->answered_ticket = $request->input('answered_ticket'); |
|
365
|
|
|
$tickets->agent_mask = $request->input('agent_mask'); |
|
366
|
|
|
$tickets->html = $request->input('html'); |
|
367
|
|
|
$tickets->client_update = $request->input('client_update'); |
|
368
|
|
|
$tickets->collision_avoid = $request->input('collision_avoid'); |
|
369
|
|
|
/* Check whether function success or not */ |
|
370
|
|
|
$tickets->save(); |
|
371
|
|
|
/* redirect to Index page with Success Message */ |
|
372
|
|
|
return redirect('getticket')->with('success', 'Ticket Updated Successfully'); |
|
373
|
|
|
} catch (Exception $e) { |
|
374
|
|
|
/* redirect to Index page with Fails Message */ |
|
375
|
|
|
return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->getMessage().'</li>'); |
|
376
|
|
|
} |
|
377
|
|
|
} |
|
378
|
|
|
|
|
379
|
|
|
/** |
|
380
|
|
|
* get the form for Email setting page. |
|
381
|
|
|
* |
|
382
|
|
|
* @param type Email $email |
|
383
|
|
|
* @param type Template $template |
|
384
|
|
|
* @param type Emails $email1 |
|
385
|
|
|
* |
|
386
|
|
|
* @return type Response |
|
387
|
|
|
*/ |
|
388
|
|
|
public function getemail(Email $email, Template $template, Emails $email1) |
|
389
|
|
|
{ |
|
390
|
|
|
try { |
|
391
|
|
|
/* fetch the values of email from Email table */ |
|
392
|
|
|
$emails = $email->whereId('1')->first(); |
|
|
|
|
|
|
393
|
|
|
/* Fetch the values from Template table */ |
|
394
|
|
|
$templates = $template->get(); |
|
|
|
|
|
|
395
|
|
|
/* Fetch the values from Emails table */ |
|
396
|
|
|
$emails1 = $email1->get(); |
|
|
|
|
|
|
397
|
|
|
/* Direct to Email Settings Page */ |
|
398
|
|
|
return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1')); |
|
399
|
|
|
} catch (Exception $e) { |
|
400
|
|
|
return redirect()->back()->with('fails', $e->getMessage()); |
|
401
|
|
|
} |
|
402
|
|
|
} |
|
403
|
|
|
|
|
404
|
|
|
/** |
|
405
|
|
|
* Update the specified resource in storage. |
|
406
|
|
|
* |
|
407
|
|
|
* @param type int $id |
|
408
|
|
|
* @param type Email $email |
|
409
|
|
|
* @param type EmailRequest $request |
|
410
|
|
|
* |
|
411
|
|
|
* @return type Response |
|
412
|
|
|
*/ |
|
413
|
|
View Code Duplication |
public function postemail($id, Email $email, EmailRequest $request) |
|
|
|
|
|
|
414
|
|
|
{ |
|
415
|
|
|
try { |
|
416
|
|
|
/* fetch the values of email request */ |
|
417
|
|
|
$emails = $email->whereId('1')->first(); |
|
|
|
|
|
|
418
|
|
|
/* fill the values to email table */ |
|
419
|
|
|
$emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save(); |
|
420
|
|
|
/* insert checkboxes to database */ |
|
421
|
|
|
// $emails->email_fetching = $request->input('email_fetching'); |
|
|
|
|
|
|
422
|
|
|
// $emails->notification_cron = $request->input('notification_cron'); |
|
|
|
|
|
|
423
|
|
|
$emails->all_emails = $request->input('all_emails'); |
|
424
|
|
|
$emails->email_collaborator = $request->input('email_collaborator'); |
|
425
|
|
|
$emails->strip = $request->input('strip'); |
|
426
|
|
|
$emails->attachment = $request->input('attachment'); |
|
427
|
|
|
/* Check whether function success or not */ |
|
428
|
|
|
$emails->save(); |
|
429
|
|
|
/* redirect to Index page with Success Message */ |
|
430
|
|
|
return redirect('getemail')->with('success', 'Email Updated Successfully'); |
|
431
|
|
|
} catch (Exception $e) { |
|
432
|
|
|
/* redirect to Index page with Fails Message */ |
|
433
|
|
|
return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->getMessage().'</li>'); |
|
434
|
|
|
} |
|
435
|
|
|
} |
|
436
|
|
|
|
|
437
|
|
|
/** |
|
438
|
|
|
* get the form for cron job setting page. |
|
439
|
|
|
* |
|
440
|
|
|
* @param type Email $email |
|
441
|
|
|
* @param type Template $template |
|
442
|
|
|
* @param type Emails $email1 |
|
443
|
|
|
* |
|
444
|
|
|
* @return type Response |
|
445
|
|
|
*/ |
|
446
|
|
View Code Duplication |
public function getSchedular(Email $email, Template $template, Emails $email1) |
|
|
|
|
|
|
447
|
|
|
{ |
|
448
|
|
|
// try { |
|
449
|
|
|
/* fetch the values of email from Email table */ |
|
450
|
|
|
$emails = $email->whereId('1')->first(); |
|
|
|
|
|
|
451
|
|
|
/* Fetch the values from Template table */ |
|
452
|
|
|
$templates = $template->get(); |
|
|
|
|
|
|
453
|
|
|
/* Fetch the values from Emails table */ |
|
454
|
|
|
$emails1 = $email1->get(); |
|
|
|
|
|
|
455
|
|
|
|
|
456
|
|
|
return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1')); |
|
457
|
|
|
// } catch { |
|
|
|
|
|
|
458
|
|
|
|
|
459
|
|
|
// } |
|
460
|
|
|
} |
|
461
|
|
|
|
|
462
|
|
|
/** |
|
463
|
|
|
* Update the specified resource in storage for cron job. |
|
464
|
|
|
* |
|
465
|
|
|
* @param type Email $email |
|
466
|
|
|
* @param type EmailRequest $request |
|
467
|
|
|
* |
|
468
|
|
|
* @return type Response |
|
469
|
|
|
*/ |
|
470
|
|
|
public function postSchedular(Email $email, Template $template, Emails $email1, Request $request) |
|
|
|
|
|
|
471
|
|
|
{ |
|
472
|
|
|
// dd($request); |
|
|
|
|
|
|
473
|
|
|
try { |
|
474
|
|
|
/* fetch the values of email request */ |
|
475
|
|
|
$emails = $email->whereId('1')->first(); |
|
|
|
|
|
|
476
|
|
|
if ($request->email_fetching) { |
|
477
|
|
|
$emails->email_fetching = $request->email_fetching; |
|
478
|
|
|
} else { |
|
479
|
|
|
$emails->email_fetching = 0; |
|
480
|
|
|
} |
|
481
|
|
|
if ($request->notification_cron) { |
|
482
|
|
|
$emails->notification_cron = $request->notification_cron; |
|
483
|
|
|
} else { |
|
484
|
|
|
$emails->notification_cron = 0; |
|
485
|
|
|
} |
|
486
|
|
|
$emails->save(); |
|
487
|
|
|
/* redirect to Index page with Success Message */ |
|
488
|
|
|
return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success')); |
|
489
|
|
|
} catch (Exception $e) { |
|
490
|
|
|
/* redirect to Index page with Fails Message */ |
|
491
|
|
|
return redirect('job-scheduler')->with('fails', Lang::get('lang.job-scheduler-error').'<li>'.$e->getMessage().'</li>'); |
|
492
|
|
|
} |
|
493
|
|
|
} |
|
494
|
|
|
|
|
495
|
|
|
/** |
|
496
|
|
|
* get the form for Access setting page. |
|
497
|
|
|
* |
|
498
|
|
|
* @param type Access $access |
|
499
|
|
|
* |
|
500
|
|
|
* @return type Response |
|
501
|
|
|
*/ |
|
502
|
|
|
// public function getaccess(Access $access) { |
|
|
|
|
|
|
503
|
|
|
// try { |
|
504
|
|
|
// /* fetch the values of access from access table */ |
|
505
|
|
|
// $accesses = $access->whereId('1')->first(); |
|
|
|
|
|
|
506
|
|
|
// // Direct to Access Settings Page |
|
507
|
|
|
// return view('themes.default1.admin.helpdesk.settings.access', compact('accesses')); |
|
|
|
|
|
|
508
|
|
|
// } catch (Exception $e) { |
|
|
|
|
|
|
509
|
|
|
// return view('404'); |
|
|
|
|
|
|
510
|
|
|
// } |
|
511
|
|
|
// } |
|
512
|
|
|
|
|
513
|
|
|
/** |
|
514
|
|
|
* Update the specified resource in storage. |
|
515
|
|
|
* |
|
516
|
|
|
* @param type Access $access |
|
517
|
|
|
* @param type Request $request |
|
518
|
|
|
* |
|
519
|
|
|
* @return type Response |
|
520
|
|
|
*/ |
|
521
|
|
|
// public function postaccess(Access $access, Request $request) { |
|
|
|
|
|
|
522
|
|
|
// try { |
|
523
|
|
|
// /* fetch the values of access request */ |
|
524
|
|
|
// $accesses = $access->whereId('1')->first(); |
|
|
|
|
|
|
525
|
|
|
// /* fill the values to access table */ |
|
526
|
|
|
// $accesses->fill($request->except('password_reset', 'bind_agent_ip', 'reg_require', 'quick_access'))->save(); |
|
|
|
|
|
|
527
|
|
|
// /* insert checkbox value to DB */ |
|
528
|
|
|
// $accesses->password_reset = $request->input('password_reset'); |
|
|
|
|
|
|
529
|
|
|
// $accesses->bind_agent_ip = $request->input('bind_agent_ip'); |
|
|
|
|
|
|
530
|
|
|
// $accesses->reg_require = $request->input('reg_require'); |
|
|
|
|
|
|
531
|
|
|
// $accesses->quick_access = $request->input('quick_access'); |
|
|
|
|
|
|
532
|
|
|
// /* Check whether function success or not */ |
|
533
|
|
|
// if ($accesses->save() == true) { |
|
|
|
|
|
|
534
|
|
|
// /* redirect to Index page with Success Message */ |
|
535
|
|
|
// return redirect('getaccess')->with('success', 'Access Updated Successfully'); |
|
|
|
|
|
|
536
|
|
|
// } else { |
|
|
|
|
|
|
537
|
|
|
// /* redirect to Index page with Fails Message */ |
|
538
|
|
|
// return redirect('getaccess')->with('fails', 'Access can not Updated'); |
|
|
|
|
|
|
539
|
|
|
// } |
|
540
|
|
|
// } catch (Exception $e) { |
|
|
|
|
|
|
541
|
|
|
// /* redirect to Index page with Fails Message */ |
|
542
|
|
|
// return redirect('getaccess')->with('fails', 'Access can not Updated'); |
|
|
|
|
|
|
543
|
|
|
// } |
|
544
|
|
|
// } |
|
545
|
|
|
|
|
546
|
|
|
/** |
|
547
|
|
|
* get the form for Responder setting page. |
|
548
|
|
|
* |
|
549
|
|
|
* @param type Responder $responder |
|
550
|
|
|
* |
|
551
|
|
|
* @return type Response |
|
552
|
|
|
*/ |
|
553
|
|
|
public function getresponder(Responder $responder) |
|
554
|
|
|
{ |
|
555
|
|
|
try { |
|
556
|
|
|
/* fetch the values of responder from responder table */ |
|
557
|
|
|
$responders = $responder->whereId('1')->first(); |
|
|
|
|
|
|
558
|
|
|
/* Direct to Responder Settings Page */ |
|
559
|
|
|
return view('themes.default1.admin.helpdesk.settings.responder', compact('responders')); |
|
560
|
|
|
} catch (Exception $e) { |
|
561
|
|
|
return redirect()->back()->with('fails', $e->getMessage()); |
|
562
|
|
|
} |
|
563
|
|
|
} |
|
564
|
|
|
|
|
565
|
|
|
/** |
|
566
|
|
|
* Update the specified resource in storage. |
|
567
|
|
|
* |
|
568
|
|
|
* @param type Responder $responder |
|
569
|
|
|
* @param type Request $request |
|
570
|
|
|
* |
|
571
|
|
|
* @return type |
|
572
|
|
|
*/ |
|
573
|
|
View Code Duplication |
public function postresponder(Responder $responder, Request $request) |
|
|
|
|
|
|
574
|
|
|
{ |
|
575
|
|
|
try { |
|
576
|
|
|
/* fetch the values of responder request */ |
|
577
|
|
|
$responders = $responder->whereId('1')->first(); |
|
|
|
|
|
|
578
|
|
|
/* insert Checkbox value to DB */ |
|
579
|
|
|
$responders->new_ticket = $request->input('new_ticket'); |
|
580
|
|
|
$responders->agent_new_ticket = $request->input('agent_new_ticket'); |
|
581
|
|
|
$responders->submitter = $request->input('submitter'); |
|
582
|
|
|
$responders->participants = $request->input('participants'); |
|
583
|
|
|
$responders->overlimit = $request->input('overlimit'); |
|
584
|
|
|
/* fill the values to coompany table */ |
|
585
|
|
|
/* Check whether function success or not */ |
|
586
|
|
|
$responders->save(); |
|
587
|
|
|
/* redirect to Index page with Success Message */ |
|
588
|
|
|
return redirect('getresponder')->with('success', 'Responder Updated Successfully'); |
|
589
|
|
|
} catch (Exception $e) { |
|
590
|
|
|
/* redirect to Index page with Fails Message */ |
|
591
|
|
|
return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->getMessage().'</li>'); |
|
592
|
|
|
} |
|
593
|
|
|
} |
|
594
|
|
|
|
|
595
|
|
|
/** |
|
596
|
|
|
* get the form for Alert setting page. |
|
597
|
|
|
* |
|
598
|
|
|
* @param type Alert $alert |
|
599
|
|
|
* |
|
600
|
|
|
* @return type Response |
|
601
|
|
|
*/ |
|
602
|
|
|
public function getalert(Alert $alert) |
|
603
|
|
|
{ |
|
604
|
|
|
try { |
|
605
|
|
|
/* fetch the values of alert from alert table */ |
|
606
|
|
|
$alerts = $alert->whereId('1')->first(); |
|
|
|
|
|
|
607
|
|
|
/* Direct to Alert Settings Page */ |
|
608
|
|
|
return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts')); |
|
609
|
|
|
} catch (Exception $e) { |
|
610
|
|
|
return redirect()->back()->with('fails', $e->getMessage()); |
|
611
|
|
|
} |
|
612
|
|
|
} |
|
613
|
|
|
|
|
614
|
|
|
/** |
|
615
|
|
|
* Update the specified resource in storage. |
|
616
|
|
|
* |
|
617
|
|
|
* @param type $id |
|
618
|
|
|
* @param type Alert $alert |
|
619
|
|
|
* @param type Request $request |
|
620
|
|
|
* |
|
621
|
|
|
* @return type Response |
|
622
|
|
|
*/ |
|
623
|
|
View Code Duplication |
public function postalert($id, Alert $alert, Request $request) |
|
|
|
|
|
|
624
|
|
|
{ |
|
625
|
|
|
try { |
|
626
|
|
|
/* fetch the values of alert request */ |
|
627
|
|
|
$alerts = $alert->whereId('1')->first(); |
|
|
|
|
|
|
628
|
|
|
/* Insert Checkbox to DB */ |
|
629
|
|
|
$alerts->assignment_status = $request->input('assignment_status'); |
|
630
|
|
|
$alerts->ticket_status = $request->input('ticket_status'); |
|
631
|
|
|
$alerts->overdue_department_member = $request->input('overdue_department_member'); |
|
632
|
|
|
$alerts->sql_error = $request->input('sql_error'); |
|
633
|
|
|
$alerts->excessive_failure = $request->input('excessive_failure'); |
|
634
|
|
|
$alerts->overdue_status = $request->input('overdue_status'); |
|
635
|
|
|
$alerts->overdue_assigned_agent = $request->input('overdue_assigned_agent'); |
|
636
|
|
|
$alerts->overdue_department_manager = $request->input('overdue_department_manager'); |
|
637
|
|
|
$alerts->internal_status = $request->input('internal_status'); |
|
638
|
|
|
$alerts->internal_last_responder = $request->input('internal_last_responder'); |
|
639
|
|
|
$alerts->internal_assigned_agent = $request->input('internal_assigned_agent'); |
|
640
|
|
|
$alerts->internal_department_manager = $request->input('internal_department_manager'); |
|
641
|
|
|
$alerts->assignment_assigned_agent = $request->input('assignment_assigned_agent'); |
|
642
|
|
|
$alerts->assignment_team_leader = $request->input('assignment_team_leader'); |
|
643
|
|
|
$alerts->assignment_team_member = $request->input('assignment_team_member'); |
|
644
|
|
|
$alerts->system_error = $request->input('system_error'); |
|
645
|
|
|
$alerts->transfer_department_member = $request->input('transfer_department_member'); |
|
646
|
|
|
$alerts->transfer_department_manager = $request->input('transfer_department_manager'); |
|
647
|
|
|
$alerts->transfer_assigned_agent = $request->input('transfer_assigned_agent'); |
|
648
|
|
|
$alerts->transfer_status = $request->input('transfer_status'); |
|
649
|
|
|
$alerts->message_organization_accmanager = $request->input('message_organization_accmanager'); |
|
650
|
|
|
$alerts->message_department_manager = $request->input('message_department_manager'); |
|
651
|
|
|
$alerts->message_assigned_agent = $request->input('message_assigned_agent'); |
|
652
|
|
|
$alerts->message_last_responder = $request->input('message_last_responder'); |
|
653
|
|
|
$alerts->message_status = $request->input('message_status'); |
|
654
|
|
|
$alerts->ticket_organization_accmanager = $request->input('ticket_organization_accmanager'); |
|
655
|
|
|
$alerts->ticket_department_manager = $request->input('ticket_department_manager'); |
|
656
|
|
|
$alerts->ticket_department_member = $request->input('ticket_department_member'); |
|
657
|
|
|
$alerts->ticket_admin_email = $request->input('ticket_admin_email'); |
|
658
|
|
|
|
|
659
|
|
|
if ($request->input('system_error') == null) { |
|
660
|
|
|
$str = '%0%'; |
|
661
|
|
|
$path = app_path('../config/app.php'); |
|
662
|
|
|
$content = \File::get($path); |
|
663
|
|
|
$content = str_replace('%1%', $str, $content); |
|
664
|
|
|
\File::put($path, $content); |
|
665
|
|
|
} else { |
|
666
|
|
|
$str = '%1%'; |
|
667
|
|
|
$path = app_path('../config/app.php'); |
|
668
|
|
|
$content = \File::get($path); |
|
669
|
|
|
$content = str_replace('%0%', $str, $content); |
|
670
|
|
|
\File::put($path, $content); |
|
671
|
|
|
} |
|
672
|
|
|
/* fill the values to coompany table */ |
|
673
|
|
|
/* Check whether function success or not */ |
|
674
|
|
|
$alerts->save(); |
|
675
|
|
|
/* redirect to Index page with Success Message */ |
|
676
|
|
|
return redirect('getalert')->with('success', 'Alert Updated Successfully'); |
|
677
|
|
|
} catch (Exception $e) { |
|
678
|
|
|
/* redirect to Index page with Fails Message */ |
|
679
|
|
|
return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->getMessage().'</li>'); |
|
680
|
|
|
} |
|
681
|
|
|
} |
|
682
|
|
|
|
|
683
|
|
|
/** |
|
684
|
|
|
* To display the list of ratings in the system. |
|
685
|
|
|
* |
|
686
|
|
|
* @return type View |
|
687
|
|
|
*/ |
|
688
|
|
|
public function RatingSettings() |
|
689
|
|
|
{ |
|
690
|
|
|
$ratings = DB::table('settings_ratings')->get(); |
|
691
|
|
|
|
|
692
|
|
|
return view('themes.default1.admin.helpdesk.settings.ratings', compact('ratings')); |
|
693
|
|
|
} |
|
694
|
|
|
|
|
695
|
|
|
/** |
|
696
|
|
|
* To store rating data. |
|
697
|
|
|
* |
|
698
|
|
|
* @return type Redirect |
|
699
|
|
|
*/ |
|
700
|
|
View Code Duplication |
public function PostRatingSettings($slug) |
|
|
|
|
|
|
701
|
|
|
{ |
|
702
|
|
|
$name = Input::get('rating_name'); |
|
703
|
|
|
$publish = Input::get('publish'); |
|
704
|
|
|
$modify = Input::get('modify'); |
|
705
|
|
|
DB::table('settings_ratings')->whereSlug($slug)->update(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]); |
|
706
|
|
|
|
|
707
|
|
|
return redirect()->back()->with('success', 'Successfully updated'); |
|
708
|
|
|
} |
|
709
|
|
|
|
|
710
|
|
View Code Duplication |
public function createRating() |
|
|
|
|
|
|
711
|
|
|
{ |
|
712
|
|
|
$name = Input::get('rating_name'); |
|
713
|
|
|
$publish = Input::get('publish'); |
|
714
|
|
|
$modify = Input::get('modify'); |
|
715
|
|
|
DB::table('settings_ratings')->insert(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]); |
|
716
|
|
|
|
|
717
|
|
|
return redirect()->back()->with('success', 'Successfully created this rating'); |
|
718
|
|
|
} |
|
719
|
|
|
|
|
720
|
|
|
/** |
|
721
|
|
|
* To delete a type of rating. |
|
722
|
|
|
* |
|
723
|
|
|
* @return type Redirect |
|
724
|
|
|
*/ |
|
725
|
|
|
public function RatingDelete($slug) |
|
726
|
|
|
{ |
|
727
|
|
|
DB::table('settings_ratings')->whereSlug($slug)->delete(); |
|
728
|
|
|
|
|
729
|
|
|
return redirect()->back()->with('success', 'Successfully Deleted'); |
|
730
|
|
|
} |
|
731
|
|
|
|
|
732
|
|
|
/** |
|
733
|
|
|
* Generate Api key. |
|
734
|
|
|
* |
|
735
|
|
|
* @return type json |
|
736
|
|
|
*/ |
|
737
|
|
|
public function generateApiKey() |
|
738
|
|
|
{ |
|
739
|
|
|
$key = str_random(32); |
|
740
|
|
|
|
|
741
|
|
|
return $key; |
|
742
|
|
|
} |
|
743
|
|
|
} |
|
744
|
|
|
|
Adding a
@returnannotation to a constructor is not recommended, since a constructor does not have a meaningful return value.Please refer to the PHP core documentation on constructors.