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<?php |
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/** |
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* Created by PhpStorm. |
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* User: james |
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* Date: 26/07/2018 |
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* Time: 14:55 |
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*/ |
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namespace CwsOps\LivePerson\Services; |
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use CwsOps\LivePerson\Rest\Request; |
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/** |
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* Class AgentService |
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* |
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* @package CwsOps\LivePerson\Services |
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* @author James Parker <[email protected]> |
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*/ |
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class AgentService extends AbstractService |
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{ |
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/** |
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* @throws \CwsOps\LivePerson\Rest\BuilderLockedException |
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*/ |
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public function agentStatus() |
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{ |
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$this->urlBuilder = $this->request->buildUrl($this->getDomain()) |
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->setService($this->getService()) |
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->setAccount($this->config->getAccountId()) |
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->setAction('agent-view') |
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->addActionContext('status'); |
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$payload = [ |
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'Status' => ['ONLINE', 'AWAY', 'BACK_SOON', 'OFFLINE'], |
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'agentGroupIds' => ['992149632'] |
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]; |
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$this->urlBuilder->build(); |
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$this->handle($payload, Request::METHOD_POST); |
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} |
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/** |
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* @throws \CwsOps\LivePerson\Rest\BuilderLockedException |
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*/ |
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public function agentSummary() |
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{ |
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$this->urlBuilder = $this->request->buildUrl($this->getDomain()) |
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->setService($this->getService()) |
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->setAccount($this->config->getAccountId()) |
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->setAction('agent-view') |
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->addActionContext('summary'); |
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$payload = [ |
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'agentGroupIds' => ['992149632'] |
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]; |
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$this->urlBuilder->build(); |
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$this->handle($payload, Request::METHOD_POST); |
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} |
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/** |
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* Should provide the Live person domain id, this service will query against |
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* |
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* @return string |
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*/ |
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protected function getDomain(): string |
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{ |
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return 'msgHist'; |
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} |
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/** |
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* Should provide the Live Person service the service will query against. |
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* |
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* @return string |
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*/ |
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protected function getService(): string |
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{ |
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return 'messaging_history'; |
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} |
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} |