| 1 |  |  | <?php | 
            
                                                                                                            
                            
            
                                    
            
            
                | 2 |  |  | /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 3 |  |  |  * HiPanel tickets module | 
            
                                                                                                            
                            
            
                                    
            
            
                | 4 |  |  |  * | 
            
                                                                                                            
                            
            
                                    
            
            
                | 5 |  |  |  * @link      https://github.com/hiqdev/hipanel-module-ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 6 |  |  |  * @package   hipanel-module-ticket | 
            
                                                                                                            
                            
            
                                    
            
            
                | 7 |  |  |  * @license   BSD-3-Clause | 
            
                                                                                                            
                            
            
                                    
            
            
                | 8 |  |  |  * @copyright Copyright (c) 2015-2017, HiQDev (http://hiqdev.com/) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 9 |  |  |  */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 10 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 11 |  |  | namespace hipanel\modules\ticket\controllers; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 12 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 13 |  |  | use hipanel\actions\Action; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 14 |  |  | use hipanel\actions\IndexAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 15 |  |  | use hipanel\actions\PrepareAjaxViewAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 16 |  |  | use hipanel\actions\PrepareBulkAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 17 |  |  | use hipanel\actions\ProxyAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 18 |  |  | use hipanel\actions\SmartCreateAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 19 |  |  | use hipanel\actions\SmartPerformAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 20 |  |  | use hipanel\actions\SmartUpdateAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 21 |  |  | use hipanel\actions\ValidateFormAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 22 |  |  | use hipanel\actions\ViewAction; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 23 |  |  | use hipanel\modules\client\models\Client; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 24 |  |  | use hipanel\modules\client\models\stub\ClientRelationFreeStub; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 25 |  |  | use hipanel\modules\ticket\models\Thread; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 26 |  |  | use hipanel\modules\ticket\models\ThreadSearch; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 27 |  |  | use hipanel\modules\ticket\models\TicketSettings; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 28 |  |  | use hiqdev\hiart\ResponseErrorException; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 29 |  |  | use Yii; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 30 |  |  | use yii\base\Event; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 31 |  |  | use yii\filters\PageCache; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 32 |  |  | use yii\helpers\ArrayHelper; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 33 |  |  | use yii\web\NotFoundHttpException; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 34 |  |  | use yii\web\Response; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 35 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 36 |  |  | /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 37 |  |  |  * Class TicketController. | 
            
                                                                                                            
                            
            
                                    
            
            
                | 38 |  |  |  */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 39 |  |  | class TicketController extends \hipanel\base\CrudController | 
            
                                                                                                            
                            
            
                                    
            
            
                | 40 |  |  | { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 41 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 42 |  |  |      * Used to create newModel. | 
            
                                                                                                            
                            
            
                                    
            
            
                | 43 |  |  |      * @return string | 
            
                                                                                                            
                            
            
                                    
            
            
                | 44 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 45 |  |  |     public static function modelClassName() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 46 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 47 |  |  |         return Thread::class; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 48 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 49 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 50 |  |  |     public function behaviors() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 51 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 52 |  |  |         return array_merge(parent::behaviors(), [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 53 |  |  |             [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 54 |  |  |                 'class' => PageCache::class, | 
            
                                                                                                            
                            
            
                                    
            
            
                | 55 |  |  |                 'only' => ['templates'], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 56 |  |  |                 'duration' => 7200, // 2h | 
            
                                                                                                            
                            
            
                                    
            
            
                | 57 |  |  |                 'variations' => [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 58 |  |  |                     Yii::$app->user->getId(), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 59 |  |  |                 ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 60 |  |  |             ], | 
            
                                                                                                            
                            
            
                                    
            
            
                | 61 |  |  |         ]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 62 |  |  |     } | 
            
                                                                                                            
                                                                
            
                                    
            
            
                | 63 |  |  |  | 
            
                                                                        
                            
            
                                    
            
            
                | 64 |  |  |     public function actions() | 
            
                                                                        
                            
            
                                    
            
            
                | 65 |  |  |     { | 
            
                                                                        
                            
            
                                    
            
            
                | 66 |  |  |         return [ | 
            
                                                                        
                            
            
                                    
            
            
                | 67 |  |  |             'index' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 68 |  |  |                 'class' => IndexAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 69 |  |  |                 'data' => $this->prepareRefs(), | 
            
                                                                        
                            
            
                                    
            
            
                | 70 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 71 |  |  |             'view' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 72 |  |  |                 'class' => ViewAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 73 |  |  |                 'findOptions' => $this->getSearchOptions(), | 
            
                                                                        
                            
            
                                    
            
            
                | 74 |  |  |                 'on beforeSave' => function (Event $event) { | 
            
                                                                        
                            
            
                                    
            
            
                | 75 |  |  |                     /** @var PrepareBulkAction $action */ | 
            
                                                                        
                            
            
                                    
            
            
                | 76 |  |  |                     $action = $event->sender; | 
            
                                                                        
                            
            
                                    
            
            
                | 77 |  |  |                     $dataProvider = $action->getDataProvider(); | 
            
                                                                        
                            
            
                                    
            
            
                | 78 |  |  |                     $dataProvider->query->joinWith('answers'); | 
            
                                                                        
                            
            
                                    
            
            
                | 79 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 80 |  |  |                 'data' => function ($action) { | 
            
                                                                        
                            
            
                                    
            
            
                | 81 |  |  |                     $ticket = $action->model; | 
            
                                                                        
                            
            
                                    
            
            
                | 82 |  |  |  | 
            
                                                                        
                            
            
                                    
            
            
                | 83 |  |  |                     $attributes = [ | 
            
                                                                        
                            
            
                                    
            
            
                | 84 |  |  |                         'id' => $ticket->recipient_id, | 
            
                                                                        
                            
            
                                    
            
            
                | 85 |  |  |                         'login' => $ticket->recipient, | 
            
                                                                        
                            
            
                                    
            
            
                | 86 |  |  |                         'seller' => $ticket->recipient_seller, | 
            
                                                                        
                            
            
                                    
            
            
                | 87 |  |  |                         'seller_id' => $ticket->recipient_seller_id, | 
            
                                                                        
                            
            
                                    
            
            
                | 88 |  |  |                     ]; | 
            
                                                                        
                            
            
                                    
            
            
                | 89 |  |  |  | 
            
                                                                        
                            
            
                                    
            
            
                | 90 |  |  |                     if ($ticket->recipient === 'anonym') { | 
            
                                                                        
                            
            
                                    
            
            
                | 91 |  |  |                         $attributes['seller'] = $ticket->anonym_seller; | 
            
                                                                        
                            
            
                                    
            
            
                | 92 |  |  |                     } | 
            
                                                                        
                            
            
                                    
            
            
                | 93 |  |  |  | 
            
                                                                        
                            
            
                                    
            
            
                | 94 |  |  |                     $client = new ClientRelationFreeStub($attributes); | 
            
                                                                        
                            
            
                                    
            
            
                | 95 |  |  |  | 
            
                                                                        
                            
            
                                    
            
            
                | 96 |  |  |                     return array_merge(compact('client'), $this->prepareRefs()); | 
            
                                                                        
                            
            
                                    
            
            
                | 97 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 98 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 99 |  |  |             'validate-form' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 100 |  |  |                 'class' => ValidateFormAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 101 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 102 |  |  |             'answer' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 103 |  |  |                 'class' => SmartUpdateAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 104 |  |  |                 'success' => Yii::t('hipanel:ticket', 'Ticket changed'), | 
            
                                                                        
                            
            
                                    
            
            
                | 105 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 106 |  |  |             'create' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 107 |  |  |                 'class' => SmartCreateAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 108 |  |  |                 'success' => Yii::t('hipanel:ticket', 'Ticket posted'), | 
            
                                                                        
                            
            
                                    
            
            
                | 109 |  |  |                 'data' => function () { | 
            
                                                                        
                            
            
                                    
            
            
                | 110 |  |  |                     return $this->prepareRefs(); | 
            
                                                                        
                            
            
                                    
            
            
                | 111 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 112 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 113 |  |  |             'delete' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 114 |  |  |                 'class' => SmartPerformAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 115 |  |  |                 'success' => Yii::t('hipanel:ticket', 'Ticket deleted'), | 
            
                                                                        
                            
            
                                    
            
            
                | 116 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 117 |  |  |             'subscribe' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 118 |  |  |                 'class' => SmartPerformAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 119 |  |  |                 'scenario' => 'answer', | 
            
                                                                        
                            
            
                                    
            
            
                | 120 |  |  |                 'success' => Yii::t('hipanel:ticket', 'Subscribed'), | 
            
                                                                        
                            
            
                                                                    
                                                                                                        
            
            
                | 121 |  | View Code Duplication |                 'on beforeSave' => function (Event $event) { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 122 |  |  |                     /** @var Action $action */ | 
            
                                                                        
                            
            
                                    
            
            
                | 123 |  |  |                     $action = $event->sender; | 
            
                                                                        
                            
            
                                    
            
            
                | 124 |  |  |                     foreach ($action->collection->models as $model) { | 
            
                                                                        
                            
            
                                    
            
            
                | 125 |  |  |                         $model->{$this->_subscribeAction[$action->id]} = Yii::$app->user->identity->username; | 
            
                                                                        
                            
            
                                    
            
            
                | 126 |  |  |                     } | 
            
                                                                        
                            
            
                                    
            
            
                | 127 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 128 |  |  |                 'POST pjax' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 129 |  |  |                     'save' => true, | 
            
                                                                        
                            
            
                                    
            
            
                | 130 |  |  |                     'success' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 131 |  |  |                         'class' => ViewAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 132 |  |  |                         'view' => '_subscribeButton', | 
            
                                                                        
                            
            
                                    
            
            
                | 133 |  |  |                         'findOptions' => ['with_answers' => 1, 'show_closed' => 1], | 
            
                                                                        
                            
            
                                    
            
            
                | 134 |  |  |                     ], | 
            
                                                                        
                            
            
                                    
            
            
                | 135 |  |  |                 ], | 
            
                                                                        
                            
            
                                    
            
            
                | 136 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 137 |  |  |             'unsubscribe' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 138 |  |  |                 'class' => SmartPerformAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 139 |  |  |                 'scenario' => 'answer', | 
            
                                                                        
                            
            
                                    
            
            
                | 140 |  |  |                 'success' => Yii::t('hipanel:ticket', 'Unsubscribed'), | 
            
                                                                        
                            
            
                                                                    
                                                                                                        
            
            
                | 141 |  | View Code Duplication |                 'on beforeSave' => function (Event $event) { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 142 |  |  |                     /** @var Action $action */ | 
            
                                                                        
                            
            
                                    
            
            
                | 143 |  |  |                     $action = $event->sender; | 
            
                                                                        
                            
            
                                    
            
            
                | 144 |  |  |                     foreach ($action->collection->models as $model) { | 
            
                                                                        
                            
            
                                    
            
            
                | 145 |  |  |                         $model->{$this->_subscribeAction[$action->id]} = Yii::$app->user->identity->username; | 
            
                                                                        
                            
            
                                    
            
            
                | 146 |  |  |                     } | 
            
                                                                        
                            
            
                                    
            
            
                | 147 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 148 |  |  |                 'POST pjax' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 149 |  |  |                     'save' => true, | 
            
                                                                        
                            
            
                                    
            
            
                | 150 |  |  |                     'success' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 151 |  |  |                         'class' => ViewAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 152 |  |  |                         'view' => '_subscribeButton', | 
            
                                                                        
                            
            
                                    
            
            
                | 153 |  |  |                         'findOptions' => ['with_answers' => 1, 'show_closed' => 1], | 
            
                                                                        
                            
            
                                    
            
            
                | 154 |  |  |                     ], | 
            
                                                                        
                            
            
                                    
            
            
                | 155 |  |  |                 ], | 
            
                                                                        
                            
            
                                    
            
            
                | 156 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 157 |  |  |             'close' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 158 |  |  |                 'class' => SmartPerformAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 159 |  |  |                 'scenario' => 'close', | 
            
                                                                        
                            
            
                                    
            
            
                | 160 |  |  |                 'success' => Yii::t('hipanel:ticket', 'Ticket closed'), | 
            
                                                                        
                            
            
                                                                    
                                                                                                        
            
            
                | 161 |  | View Code Duplication |                 'on beforeSave' => function (Event $event) { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 162 |  |  |                     /** @var Action $action */ | 
            
                                                                        
                            
            
                                    
            
            
                | 163 |  |  |                     $action = $event->sender; | 
            
                                                                        
                            
            
                                    
            
            
                | 164 |  |  |                     foreach ($action->collection->models as $model) { | 
            
                                                                        
                            
            
                                    
            
            
                | 165 |  |  |                         $model->{'state'} = Thread::STATE_CLOSE; | 
            
                                                                        
                            
            
                                    
            
            
                | 166 |  |  |                     } | 
            
                                                                        
                            
            
                                    
            
            
                | 167 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 168 |  |  |                 'POST pjax' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 169 |  |  |                     'save' => true, | 
            
                                                                        
                            
            
                                    
            
            
                | 170 |  |  |                     'success' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 171 |  |  |                         'class' => ProxyAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 172 |  |  |                         'action' => 'view', | 
            
                                                                        
                            
            
                                    
            
            
                | 173 |  |  |                         'params' => function ($action, $model) { | 
            
                                                                        
                            
            
                                    
            
            
                | 174 |  |  |                             return ['id' => $model->id]; | 
            
                                                                        
                            
            
                                    
            
            
                | 175 |  |  |                         }, | 
            
                                                                        
                            
            
                                    
            
            
                | 176 |  |  |                     ], | 
            
                                                                        
                            
            
                                    
            
            
                | 177 |  |  |                 ], | 
            
                                                                        
                            
            
                                    
            
            
                | 178 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 179 |  |  |             'open' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 180 |  |  |                 'class' => SmartPerformAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 181 |  |  |                 'scenario' => 'open', | 
            
                                                                        
                            
            
                                    
            
            
                | 182 |  |  |                 'success' => Yii::t('hipanel:ticket', 'Ticket opened'), | 
            
                                                                        
                            
            
                                                                    
                                                                                                        
            
            
                | 183 |  | View Code Duplication |                 'on beforeSave' => function (Event $event) { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                        
                            
            
                                    
            
            
                | 184 |  |  |                     /** @var Action $action */ | 
            
                                                                        
                            
            
                                    
            
            
                | 185 |  |  |                     $action = $event->sender; | 
            
                                                                        
                            
            
                                    
            
            
                | 186 |  |  |                     foreach ($action->collection->models as $model) { | 
            
                                                                        
                            
            
                                    
            
            
                | 187 |  |  |                         $model->{'state'} = Thread::STATE_OPEN; | 
            
                                                                        
                            
            
                                    
            
            
                | 188 |  |  |                     } | 
            
                                                                        
                            
            
                                    
            
            
                | 189 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 190 |  |  |                 'POST pjax' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 191 |  |  |                     'save' => true, | 
            
                                                                        
                            
            
                                    
            
            
                | 192 |  |  |                     'success' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 193 |  |  |                         'class' => ProxyAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 194 |  |  |                         'action' => 'view', | 
            
                                                                        
                            
            
                                    
            
            
                | 195 |  |  |                         'params' => function ($action, $model) { | 
            
                                                                        
                            
            
                                    
            
            
                | 196 |  |  |                             return ['id' => $model->id]; | 
            
                                                                        
                            
            
                                    
            
            
                | 197 |  |  |                         }, | 
            
                                                                        
                            
            
                                    
            
            
                | 198 |  |  |                     ], | 
            
                                                                        
                            
            
                                    
            
            
                | 199 |  |  |                 ], | 
            
                                                                        
                            
            
                                    
            
            
                | 200 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 201 |  |  |             'update-answer-modal' => [ | 
            
                                                                        
                            
            
                                    
            
            
                | 202 |  |  |                 'class' => PrepareAjaxViewAction::class, | 
            
                                                                        
                            
            
                                    
            
            
                | 203 |  |  |                 'on beforeSave' => function (Event $event) { | 
            
                                                                        
                            
            
                                    
            
            
                | 204 |  |  |                     /** @var PrepareBulkAction $action */ | 
            
                                                                        
                            
            
                                    
            
            
                | 205 |  |  |                     $action = $event->sender; | 
            
                                                                        
                            
            
                                    
            
            
                | 206 |  |  |                     $dataProvider = $action->getDataProvider(); | 
            
                                                                        
                            
            
                                    
            
            
                | 207 |  |  |                     $dataProvider->query->joinWith('answers'); | 
            
                                                                        
                            
            
                                    
            
            
                | 208 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 209 |  |  |                 'data' => function ($action, $data) { | 
            
                                                                        
                            
            
                                    
            
            
                | 210 |  |  |                     $answer_id = Yii::$app->request->get('answer_id'); | 
            
                                                                        
                            
            
                                    
            
            
                | 211 |  |  |                     if (!is_numeric($answer_id)) { | 
            
                                                                        
                            
            
                                    
            
            
                | 212 |  |  |                         throw new NotFoundHttpException('Invalid answer_id'); | 
            
                                                                        
                            
            
                                    
            
            
                | 213 |  |  |                     } | 
            
                                                                        
                            
            
                                    
            
            
                | 214 |  |  |  | 
            
                                                                        
                            
            
                                    
            
            
                | 215 |  |  |                     return ArrayHelper::merge($data, [ | 
            
                                                                        
                            
            
                                    
            
            
                | 216 |  |  |                         'answer_id' => $answer_id, | 
            
                                                                        
                            
            
                                    
            
            
                | 217 |  |  |                     ]); | 
            
                                                                        
                            
            
                                    
            
            
                | 218 |  |  |                 }, | 
            
                                                                        
                            
            
                                    
            
            
                | 219 |  |  |                 'findOptions' => $this->getSearchOptions(), | 
            
                                                                        
                            
            
                                    
            
            
                | 220 |  |  |                 'scenario' => 'answer-update', | 
            
                                                                        
                            
            
                                    
            
            
                | 221 |  |  |                 'view' => '_updateAnswerModal', | 
            
                                                                        
                            
            
                                    
            
            
                | 222 |  |  |             ], | 
            
                                                                        
                            
            
                                    
            
            
                | 223 |  |  |         ]; | 
            
                                                                        
                            
            
                                    
            
            
                | 224 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 225 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 226 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 227 |  |  |      * @var array | 
            
                                                                                                            
                            
            
                                    
            
            
                | 228 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 229 |  |  |     private $_subscribeAction = ['subscribe' => 'add_watchers', 'unsubscribe' => 'del_watchers']; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 230 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 231 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 232 |  |  |      * @return array | 
            
                                                                                                            
                            
            
                                    
            
            
                | 233 |  |  |      */ | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 234 |  | View Code Duplication |     protected function prepareRefs() | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 235 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 236 |  |  |         return [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 237 |  |  |             'topic_data' => $this->getRefs('topic,ticket', 'hipanel:ticket'), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 238 |  |  |             'state_data' => $this->getClassRefs('state', 'hipanel:ticket'), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 239 |  |  |             'priority_data' => $this->getPriorities(), | 
            
                                                                                                            
                            
            
                                    
            
            
                | 240 |  |  |         ]; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 241 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 242 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 243 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 244 |  |  |      * @return string | 
            
                                                                                                            
                            
            
                                    
            
            
                | 245 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 246 |  |  |     public function actionSettings() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 247 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 248 |  |  |         $model = new TicketSettings(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 249 |  |  |         $request = Yii::$app->request; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 250 |  |  |         if ($request->isAjax && $model->load($request->post()) && $model->validate()) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 251 |  |  |             $model->setFormData(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 252 |  |  |             Yii::$app->getSession()->setFlash('success', Yii::t('hipanel:ticket', 'Ticket settings saved')); | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 253 |  |  |         } else { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 254 |  |  |             $model->getFormData(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 255 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 256 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 257 |  |  |         return $this->render('settings', [ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 258 |  |  |             'model' => $model, | 
            
                                                                                                            
                            
            
                                    
            
            
                | 259 |  |  |         ]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 260 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 261 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 262 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 263 |  |  |      * @param $id | 
            
                                                                                                            
                            
            
                                    
            
            
                | 264 |  |  |      * @return \yii\web\Response | 
            
                                                                                                            
                            
            
                                    
            
            
                | 265 |  |  |      */ | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 266 |  | View Code Duplication |     public function actionPriorityUp($id) | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 267 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 268 |  |  |         $options[$id] = ['id' => $id, 'priority' => 'high']; | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 269 |  |  |         if ($this->_ticketChange($options)) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 270 |  |  |             Yii::$app->getSession()->setFlash('success', | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 271 |  |  |                 Yii::t('hipanel:ticket', 'Priority has been changed to high')); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 272 |  |  |         } else { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 273 |  |  |             Yii::$app->getSession()->setFlash('error', | 
            
                                                                                                            
                            
            
                                    
            
            
                | 274 |  |  |                 Yii::t('hipanel:ticket', 'Some error occurred! Priority has not been changed to high')); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 275 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 276 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 277 |  |  |         return $this->redirect(Yii::$app->request->referrer); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 278 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 279 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 280 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 281 |  |  |      * @param $id | 
            
                                                                                                            
                            
            
                                    
            
            
                | 282 |  |  |      * @return \yii\web\Response | 
            
                                                                                                            
                            
            
                                    
            
            
                | 283 |  |  |      */ | 
            
                                                                                                            
                            
            
                                                                    
                                                                                                        
            
            
                | 284 |  | View Code Duplication |     public function actionPriorityDown($id) | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 285 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 286 |  |  |         $options[$id] = ['id' => $id, 'priority' => 'medium']; | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 287 |  |  |         if ($this->_ticketChange($options)) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 288 |  |  |             Yii::$app->getSession()->setFlash('success', | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 289 |  |  |                 Yii::t('hipanel:ticket', 'Priority has been changed to medium')); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 290 |  |  |         } else { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 291 |  |  |             Yii::$app->getSession()->setFlash('error', Yii::t('hipanel:ticket', 'Something goes wrong!')); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 292 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 293 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 294 |  |  |         return $this->redirect(Yii::$app->request->referrer); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 295 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 296 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 297 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 298 |  |  |      * Numerous ticket changes in one method, like BladeRoot did :). | 
            
                                                                                                            
                            
            
                                    
            
            
                | 299 |  |  |      * @param array $options | 
            
                                                                                                            
                            
            
                                    
            
            
                | 300 |  |  |      * @param string $action | 
            
                                                                                                            
                            
            
                                    
            
            
                | 301 |  |  |      * @param bool $batch | 
            
                                                                                                            
                            
            
                                    
            
            
                | 302 |  |  |      * @return bool | 
            
                                                                                                            
                            
            
                                    
            
            
                | 303 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 304 |  |  |     private function _ticketChange($options = [], $action = 'answer', $batch = true) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 305 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 306 |  |  |         try { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 307 |  |  |             Thread::perform($action, $options, ['batch' => $batch]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 308 |  |  |         } catch (ResponseErrorException $e) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 309 |  |  |             return false; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 310 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 311 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 312 |  |  |         return true; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 313 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 314 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 315 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 316 |  |  |      * @return string | 
            
                                                                                                            
                            
            
                                    
            
            
                | 317 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 318 |  |  |     public function actionGetQuotedAnswer() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 319 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 320 |  |  |         $request = Yii::$app->request; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 321 |  |  |         if ($request->isAjax) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 322 |  |  |             $id = $request->post('id'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 323 |  |  |             if ($id !== null) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 324 |  |  |                 try { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 325 |  |  |                     $answer = Thread::perform('get-answer', ['id' => $id]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 326 |  |  |                 } catch (ResponseErrorException $e) { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 327 |  |  |                 } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 328 |  |  |                 if (isset($answer['message'])) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 329 |  |  |                     return '> ' . str_replace("\n", "\n> ", $answer['message']); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 330 |  |  |                 } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 331 |  |  |             } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 332 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 333 |  |  |         Yii::$app->end(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 334 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 335 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 336 |  |  |     /** | 
            
                                                                                                            
                            
            
                                    
            
            
                | 337 |  |  |      * @return mixed|string | 
            
                                                                                                            
                            
            
                                    
            
            
                | 338 |  |  |      */ | 
            
                                                                                                            
                            
            
                                    
            
            
                | 339 |  |  |     public function actionPreview() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 340 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 341 |  |  |         $request = Yii::$app->request; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 342 |  |  |         if ($request->isAjax) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 343 |  |  |             $text = $request->post('text'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 344 |  |  |             if ($text) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 345 |  |  |                 return Thread::parseMessage($text); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 346 |  |  |             } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 347 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 348 |  |  |         Yii::$app->end(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 349 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 350 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 351 |  |  |     public function actionGetNewAnswers($id, $answer_id) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 352 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 353 |  |  |         Yii::$app->response->format = Response::FORMAT_JSON; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 354 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 355 |  |  |         $result = ['id' => $id, 'answer_id' => $answer_id]; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 356 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 357 |  |  |         try { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 358 |  |  |             $data = Thread::perform('get-last-answer-id', ['id' => $id, 'answer_id' => $answer_id]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 359 |  |  |             $result['answer_id'] = $data['answer_id']; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 360 |  |  |             if ($data['answer_id'] > $answer_id) { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 361 |  |  |                 $dataProvider = (new ThreadSearch())->search([]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 362 |  |  |                 $dataProvider->query->joinWith('answers'); | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 363 |  |  |                 $dataProvider->query->andWhere(['id' => $id]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 364 |  |  |                 $dataProvider->query->andWhere($this->getSearchOptions()); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 365 |  |  |                 $models = $dataProvider->getModels(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 366 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 367 |  |  |                 $result['html'] = $this->renderPartial('_comments', ['model' => reset($models)]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 368 |  |  |             } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 369 |  |  |         } catch (ResponseErrorException $e) { | 
                            
                    |  |  |  | 
                                                                                        
                                                                                     | 
            
                                                                                                            
                            
            
                                    
            
            
                | 370 |  |  |         } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 371 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 372 |  |  |         return $result; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 373 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 374 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 375 |  |  |     private function getSearchOptions() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 376 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 377 |  |  |         return ['with_anonym' => 1, 'with_answers' => 1, 'with_files' => 1, 'show_closed' => 1]; | 
            
                                                                                                            
                            
            
                                    
            
            
                | 378 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 379 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 380 |  |  |     public function getPriorities() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 381 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 382 |  |  |         return $this->getRefs('type,priority', 'hipanel:ticket'); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 383 |  |  |     } | 
            
                                                                                                            
                            
            
                                    
            
            
                | 384 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 385 |  |  |     public function actionRenderClientInfo($id) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 386 |  |  |     { | 
            
                                                                                                            
                            
            
                                    
            
            
                | 387 |  |  |         $client = Client::find() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 388 |  |  |             ->where(['id' => $id]) | 
            
                                                                                                            
                            
            
                                    
            
            
                | 389 |  |  |             ->joinWith('contact') | 
            
                                                                                                            
                            
            
                                    
            
            
                | 390 |  |  |             ->withDomains() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 391 |  |  |             ->withServers() | 
            
                                                                                                            
                            
            
                                    
            
            
                | 392 |  |  |             ->one(); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 393 |  |  |  | 
            
                                                                                                            
                            
            
                                    
            
            
                | 394 |  |  |         return $this->renderAjax('_clientInfo', ['client' => $client]); | 
            
                                                                                                            
                            
            
                                    
            
            
                | 395 |  |  |     } | 
            
                                                                                                            
                                                                
            
                                    
            
            
                | 396 |  |  | } | 
            
                                                        
            
                                    
            
            
                | 397 |  |  |  | 
            
                        
Duplicated code is one of the most pungent code smells. If you need to duplicate the same code in three or more different places, we strongly encourage you to look into extracting the code into a single class or operation.
You can also find more detailed suggestions in the “Code” section of your repository.