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<?php |
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/* For licensing terms, see /license.txt */ |
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use Chamilo\TicketBundle\Entity\MessageAttachment; |
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use Chamilo\TicketBundle\Entity\Priority; |
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use Chamilo\TicketBundle\Entity\Project; |
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use Chamilo\TicketBundle\Entity\Status; |
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use Chamilo\TicketBundle\Entity\Ticket; |
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/** |
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* Class TicketManager. |
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* |
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* @package chamilo.plugin.ticket |
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*/ |
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class TicketManager |
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{ |
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public const PRIORITY_NORMAL = 'NRM'; |
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public const PRIORITY_HIGH = 'HGH'; |
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public const PRIORITY_LOW = 'LOW'; |
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public const SOURCE_EMAIL = 'MAI'; |
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public const SOURCE_PHONE = 'TEL'; |
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public const SOURCE_PLATFORM = 'PLA'; |
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public const SOURCE_PRESENTIAL = 'PRE'; |
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public const STATUS_NEW = 'NAT'; |
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public const STATUS_PENDING = 'PND'; |
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public const STATUS_UNCONFIRMED = 'XCF'; |
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public const STATUS_CLOSE = 'CLS'; |
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public const STATUS_FORWARDED = 'REE'; |
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/** |
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* Constructor. |
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*/ |
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public function __construct() |
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{ |
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} |
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/** |
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* Get categories of tickets. |
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* |
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* @param int $projectId |
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* @param string $order |
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* |
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* @return array |
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*/ |
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public static function get_all_tickets_categories($projectId, $order = '') |
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{ |
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$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$table_support_project = Database::get_main_table(TABLE_TICKET_PROJECT); |
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$order = empty($order) ? 'category.total_tickets DESC' : $order; |
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$order = Database::escape_string($order); |
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$projectId = (int) $projectId; |
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$sql = "SELECT |
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category.*, |
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category.id category_id, |
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project.other_area, |
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project.email |
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FROM |
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$table_support_category category |
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INNER JOIN $table_support_project project |
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ON project.id = category.project_id |
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WHERE project.id = $projectId |
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ORDER BY $order"; |
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$result = Database::query($sql); |
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$types = []; |
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while ($row = Database::fetch_assoc($result)) { |
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$types[] = $row; |
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} |
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return $types; |
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} |
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/** |
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* @param $from |
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* @param $numberItems |
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* @param $column |
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* @param $direction |
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* |
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* @return array |
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*/ |
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public static function getCategories($from, $numberItems, $column, $direction) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$sql = "SELECT id, name, description, total_tickets |
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FROM $table"; |
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if (!in_array($direction, ['ASC', 'DESC'])) { |
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$direction = 'ASC'; |
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} |
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$column = (int) $column; |
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$from = (int) $from; |
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$numberItems = (int) $numberItems; |
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//$sql .= " ORDER BY col$column $direction "; |
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$sql .= " LIMIT $from,$numberItems"; |
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$result = Database::query($sql); |
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$types = []; |
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while ($row = Database::fetch_array($result)) { |
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$types[] = $row; |
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} |
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return $types; |
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} |
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/** |
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* @param int $id |
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* |
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* @return array|mixed |
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*/ |
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public static function getCategory($id) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$id = (int) $id; |
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$sql = "SELECT id, name, description, total_tickets |
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FROM $table WHERE id = $id"; |
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$result = Database::query($sql); |
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$category = Database::fetch_array($result); |
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return $category; |
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} |
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/** |
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* @return int |
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*/ |
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public static function getCategoriesCount() |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$sql = "SELECT count(id) count |
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FROM $table "; |
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$result = Database::query($sql); |
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$category = Database::fetch_array($result); |
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return $category['count']; |
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} |
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/** |
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* @param int $id |
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* @param array $params |
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*/ |
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public static function updateCategory($id, $params) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$id = (int) $id; |
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Database::update($table, $params, ['id = ?' => $id]); |
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} |
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/** |
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* @param array $params |
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*/ |
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public static function addCategory($params) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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Database::insert($table, $params); |
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} |
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/** |
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* @param int $id |
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* |
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* @return bool |
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*/ |
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public static function deleteCategory($id) |
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{ |
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$id = (int) $id; |
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if (empty($id)) { |
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return false; |
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} |
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$table = Database::get_main_table(TABLE_TICKET_TICKET); |
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$sql = "UPDATE $table SET category_id = NULL WHERE category_id = $id"; |
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Database::query($sql); |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$sql = "DELETE FROM $table WHERE id = $id"; |
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Database::query($sql); |
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return true; |
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} |
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/** |
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* @param int $categoryId |
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* @param array $users |
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* |
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* @return bool |
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*/ |
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public static function addUsersToCategory($categoryId, $users) |
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{ |
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if (empty($users) || empty($categoryId)) { |
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return false; |
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} |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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foreach ($users as $userId) { |
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if (self::userIsAssignedToCategory($userId, $categoryId) === false) { |
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$params = [ |
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'category_id' => $categoryId, |
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'user_id' => $userId, |
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]; |
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Database::insert($table, $params); |
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} |
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} |
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return true; |
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} |
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/** |
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* @param int $userId |
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* @param int $categoryId |
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* |
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* @return bool |
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*/ |
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public static function userIsAssignedToCategory($userId, $categoryId) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$userId = (int) $userId; |
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$categoryId = (int) $categoryId; |
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$sql = "SELECT * FROM $table |
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WHERE category_id = $categoryId AND user_id = $userId"; |
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$result = Database::query($sql); |
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return Database::num_rows($result) > 0; |
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} |
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/** |
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* @param int $categoryId |
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* |
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* @return array |
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*/ |
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public static function getUsersInCategory($categoryId) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$categoryId = (int) $categoryId; |
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$sql = "SELECT * FROM $table WHERE category_id = $categoryId"; |
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$result = Database::query($sql); |
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return Database::store_result($result); |
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} |
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/** |
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* Returns the list of category IDs assigned to a user. |
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* |
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* @param int $userId |
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* @param int $projectId |
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* |
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* @return int[] |
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*/ |
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public static function getCategoryIdsByUser($userId, $projectId = 0) |
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{ |
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$tableRel = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$tableCat = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$userId = (int) $userId; |
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$projectId = (int) $projectId; |
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$sql = "SELECT rel.category_id |
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FROM $tableRel rel |
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INNER JOIN $tableCat cat ON (rel.category_id = cat.id) |
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WHERE rel.user_id = $userId"; |
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if (!empty($projectId)) { |
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$sql .= " AND cat.project_id = $projectId"; |
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} |
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$result = Database::query($sql); |
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$categories = []; |
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while ($row = Database::fetch_array($result)) { |
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$categories[] = (int) $row['category_id']; |
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} |
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return $categories; |
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} |
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/** |
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* @param int $categoryId |
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*/ |
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public static function deleteAllUserInCategory($categoryId) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$categoryId = (int) $categoryId; |
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$sql = "DELETE FROM $table WHERE category_id = $categoryId"; |
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Database::query($sql); |
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} |
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/** |
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* Get all possible tickets statuses. |
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* |
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* @return array |
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*/ |
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public static function get_all_tickets_status() |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_STATUS); |
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$sql = "SELECT * FROM $table"; |
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$result = Database::query($sql); |
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$types = []; |
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while ($row = Database::fetch_assoc($result)) { |
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$types[] = $row; |
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} |
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return $types; |
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} |
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/** |
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* Inserts a new ticket in the corresponding tables. |
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* |
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* @param int $category_id |
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* @param int $course_id |
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* @param int $sessionId |
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* @param int $project_id |
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* @param string $other_area |
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* @param string $subject |
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* @param string $content |
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* @param string $personalEmail |
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* @param array $fileAttachments |
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* @param string $source |
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* @param string $priority |
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321
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* @param string $status |
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322
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* @param int $assignedUserId |
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* @param int $exerciseId |
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324
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* @param int $lpId |
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* |
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* @return bool |
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327
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*/ |
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328
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public static function add( |
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$category_id, |
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$course_id, |
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331
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$sessionId, |
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$project_id, |
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333
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$other_area, |
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334
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$subject, |
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335
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$content, |
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336
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$personalEmail = '', |
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337
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|
$fileAttachments = [], |
|
338
|
|
|
$source = '', |
|
339
|
|
|
$priority = '', |
|
340
|
|
|
$status = '', |
|
341
|
|
|
$assignedUserId = 0, |
|
342
|
|
|
$exerciseId = null, |
|
343
|
|
|
$lpId = null |
|
344
|
|
|
) { |
|
345
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
346
|
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
|
347
|
|
|
|
|
348
|
|
|
if (empty($category_id)) { |
|
349
|
|
|
return false; |
|
350
|
|
|
} |
|
351
|
|
|
|
|
352
|
|
|
$currentUserId = api_get_user_id(); |
|
353
|
|
|
$currentUserInfo = api_get_user_info(); |
|
354
|
|
|
$now = api_get_utc_datetime(); |
|
355
|
|
|
$course_id = (int) $course_id; |
|
356
|
|
|
$category_id = (int) $category_id; |
|
357
|
|
|
$project_id = (int) $project_id; |
|
358
|
|
|
$priority = empty($priority) ? self::PRIORITY_NORMAL : (int) $priority; |
|
359
|
|
|
|
|
360
|
|
|
if ($status === '') { |
|
361
|
|
|
$status = self::STATUS_NEW; |
|
362
|
|
|
if ($other_area > 0) { |
|
363
|
|
|
$status = self::STATUS_FORWARDED; |
|
364
|
|
|
} |
|
365
|
|
|
} |
|
366
|
|
|
|
|
367
|
|
|
if (!empty($category_id)) { |
|
368
|
|
|
if (empty($assignedUserId)) { |
|
369
|
|
|
$usersInCategory = self::getUsersInCategory($category_id); |
|
370
|
|
|
if (!empty($usersInCategory) && count($usersInCategory) > 0) { |
|
371
|
|
|
$userCategoryInfo = $usersInCategory[0]; |
|
372
|
|
|
if (isset($userCategoryInfo['user_id'])) { |
|
373
|
|
|
$assignedUserId = $userCategoryInfo['user_id']; |
|
374
|
|
|
} |
|
375
|
|
|
} |
|
376
|
|
|
} |
|
377
|
|
|
} |
|
378
|
|
|
|
|
379
|
|
|
$assignedUserInfo = []; |
|
380
|
|
|
if (!empty($assignedUserId)) { |
|
381
|
|
|
$assignedUserInfo = api_get_user_info($assignedUserId); |
|
382
|
|
|
if (empty($assignedUserInfo)) { |
|
383
|
|
|
return false; |
|
384
|
|
|
} |
|
385
|
|
|
} |
|
386
|
|
|
|
|
387
|
|
|
// insert_ticket |
|
388
|
|
|
$params = [ |
|
389
|
|
|
'project_id' => $project_id, |
|
390
|
|
|
'category_id' => $category_id, |
|
391
|
|
|
'priority_id' => $priority, |
|
392
|
|
|
'personal_email' => $personalEmail, |
|
393
|
|
|
'status_id' => $status, |
|
394
|
|
|
'start_date' => $now, |
|
395
|
|
|
'sys_insert_user_id' => $currentUserId, |
|
396
|
|
|
'sys_insert_datetime' => $now, |
|
397
|
|
|
'sys_lastedit_user_id' => $currentUserId, |
|
398
|
|
|
'sys_lastedit_datetime' => $now, |
|
399
|
|
|
'source' => $source, |
|
400
|
|
|
'assigned_last_user' => $assignedUserId, |
|
401
|
|
|
'subject' => $subject, |
|
402
|
|
|
'message' => $content, |
|
403
|
|
|
]; |
|
404
|
|
|
|
|
405
|
|
|
if (!empty($exerciseId)) { |
|
406
|
|
|
$params['exercise_id'] = $exerciseId; |
|
407
|
|
|
} |
|
408
|
|
|
|
|
409
|
|
|
if (!empty($lpId)) { |
|
410
|
|
|
$params['lp_id'] = $lpId; |
|
411
|
|
|
} |
|
412
|
|
|
|
|
413
|
|
|
if (!empty($course_id)) { |
|
414
|
|
|
$params['course_id'] = $course_id; |
|
415
|
|
|
} |
|
416
|
|
|
|
|
417
|
|
|
if (!empty($sessionId)) { |
|
418
|
|
|
$params['session_id'] = $sessionId; |
|
419
|
|
|
} |
|
420
|
|
|
|
|
421
|
|
|
$ticketId = Database::insert($table_support_tickets, $params); |
|
422
|
|
|
|
|
423
|
|
|
if ($ticketId) { |
|
|
|
|
|
|
424
|
|
|
$ticket_code = 'A'.str_pad($ticketId, 11, '0', STR_PAD_LEFT); |
|
425
|
|
|
$titleCreated = sprintf( |
|
426
|
|
|
get_lang('TicketXCreated'), |
|
427
|
|
|
$ticket_code |
|
428
|
|
|
); |
|
429
|
|
|
|
|
430
|
|
|
Display::addFlash(Display::return_message( |
|
431
|
|
|
$titleCreated, |
|
432
|
|
|
'normal', |
|
433
|
|
|
false |
|
434
|
|
|
)); |
|
435
|
|
|
|
|
436
|
|
|
if ($assignedUserId != 0) { |
|
437
|
|
|
self::assignTicketToUser( |
|
438
|
|
|
$ticketId, |
|
439
|
|
|
$assignedUserId |
|
440
|
|
|
); |
|
441
|
|
|
|
|
442
|
|
|
Display::addFlash(Display::return_message( |
|
443
|
|
|
sprintf( |
|
444
|
|
|
get_lang('TicketXAssignedToUserX'), |
|
445
|
|
|
$ticket_code, |
|
446
|
|
|
$assignedUserInfo['complete_name'] |
|
447
|
|
|
), |
|
448
|
|
|
'normal', |
|
449
|
|
|
false |
|
450
|
|
|
)); |
|
451
|
|
|
} |
|
452
|
|
|
|
|
453
|
|
|
if (!empty($fileAttachments)) { |
|
454
|
|
|
$attachmentCount = 0; |
|
455
|
|
|
foreach ($fileAttachments as $attach) { |
|
456
|
|
|
if (!empty($attach['tmp_name'])) { |
|
457
|
|
|
$attachmentCount++; |
|
458
|
|
|
} |
|
459
|
|
|
} |
|
460
|
|
|
if ($attachmentCount > 0) { |
|
461
|
|
|
self::insertMessage( |
|
462
|
|
|
$ticketId, |
|
463
|
|
|
'', |
|
464
|
|
|
'', |
|
465
|
|
|
$fileAttachments, |
|
466
|
|
|
$currentUserId |
|
467
|
|
|
); |
|
468
|
|
|
} |
|
469
|
|
|
} |
|
470
|
|
|
|
|
471
|
|
|
// Update code |
|
472
|
|
|
$sql = "UPDATE $table_support_tickets |
|
473
|
|
|
SET code = '$ticket_code' |
|
474
|
|
|
WHERE id = '$ticketId'"; |
|
475
|
|
|
Database::query($sql); |
|
476
|
|
|
|
|
477
|
|
|
// Update total |
|
478
|
|
|
$sql = "UPDATE $table_support_category |
|
479
|
|
|
SET total_tickets = total_tickets + 1 |
|
480
|
|
|
WHERE id = $category_id"; |
|
481
|
|
|
Database::query($sql); |
|
482
|
|
|
|
|
483
|
|
|
$helpDeskMessage = |
|
484
|
|
|
'<table> |
|
485
|
|
|
<tr> |
|
486
|
|
|
<td width="100px"><b>'.get_lang('User').'</b></td> |
|
487
|
|
|
<td width="400px">'.$currentUserInfo['complete_name'].'</td> |
|
488
|
|
|
</tr> |
|
489
|
|
|
<tr> |
|
490
|
|
|
<td width="100px"><b>'.get_lang('Username').'</b></td> |
|
491
|
|
|
<td width="400px">'.$currentUserInfo['username'].'</td> |
|
492
|
|
|
</tr> |
|
493
|
|
|
<tr> |
|
494
|
|
|
<td width="100px"><b>'.get_lang('Email').'</b></td> |
|
495
|
|
|
<td width="400px">'.$currentUserInfo['email'].'</td> |
|
496
|
|
|
</tr> |
|
497
|
|
|
<tr> |
|
498
|
|
|
<td width="100px"><b>'.get_lang('Phone').'</b></td> |
|
499
|
|
|
<td width="400px">'.$currentUserInfo['phone'].'</td> |
|
500
|
|
|
</tr> |
|
501
|
|
|
<tr> |
|
502
|
|
|
<td width="100px"><b>'.get_lang('Date').'</b></td> |
|
503
|
|
|
<td width="400px">'.api_convert_and_format_date($now, DATE_TIME_FORMAT_LONG).'</td> |
|
504
|
|
|
</tr> |
|
505
|
|
|
<tr> |
|
506
|
|
|
<td width="100px"><b>'.get_lang('Title').'</b></td> |
|
507
|
|
|
<td width="400px">'.Security::remove_XSS($subject).'</td> |
|
508
|
|
|
</tr> |
|
509
|
|
|
<tr> |
|
510
|
|
|
<td width="100px"><b>'.get_lang('Description').'</b></td> |
|
511
|
|
|
<td width="400px">'.Security::remove_XSS($content).'</td> |
|
512
|
|
|
</tr> |
|
513
|
|
|
</table>'; |
|
514
|
|
|
|
|
515
|
|
|
if ($assignedUserId != 0) { |
|
516
|
|
|
$href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId; |
|
517
|
|
|
$helpDeskMessage .= sprintf( |
|
518
|
|
|
get_lang('TicketAssignedToXCheckZAtLinkY'), |
|
519
|
|
|
$assignedUserInfo['complete_name'], |
|
520
|
|
|
$href, |
|
521
|
|
|
$ticketId |
|
522
|
|
|
); |
|
523
|
|
|
} |
|
524
|
|
|
|
|
525
|
|
|
if (empty($category_id)) { |
|
526
|
|
|
if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
|
527
|
|
|
$warningSubject = sprintf( |
|
528
|
|
|
get_lang('TicketXCreatedWithNoCategory'), |
|
529
|
|
|
$ticket_code |
|
530
|
|
|
); |
|
531
|
|
|
Display::addFlash(Display::return_message($warningSubject)); |
|
532
|
|
|
|
|
533
|
|
|
$admins = UserManager::get_all_administrators(); |
|
534
|
|
|
foreach ($admins as $userId => $data) { |
|
535
|
|
|
if ($data['active']) { |
|
536
|
|
|
MessageManager::send_message_simple( |
|
537
|
|
|
$userId, |
|
538
|
|
|
$warningSubject, |
|
539
|
|
|
$helpDeskMessage |
|
540
|
|
|
); |
|
541
|
|
|
} |
|
542
|
|
|
} |
|
543
|
|
|
} |
|
544
|
|
|
} else { |
|
545
|
|
|
$categoryInfo = self::getCategory($category_id); |
|
546
|
|
|
$usersInCategory = self::getUsersInCategory($category_id); |
|
547
|
|
|
|
|
548
|
|
|
$message = '<h2>'.get_lang('TicketInformation').'</h2><br />'.$helpDeskMessage; |
|
549
|
|
|
|
|
550
|
|
|
if (api_get_setting('ticket_warn_admin_no_user_in_category') === 'true') { |
|
551
|
|
|
if (empty($usersInCategory)) { |
|
552
|
|
|
$subject = sprintf( |
|
553
|
|
|
get_lang('WarningCategoryXDoesntHaveUsers'), |
|
554
|
|
|
$categoryInfo['name'] |
|
555
|
|
|
); |
|
556
|
|
|
|
|
557
|
|
|
if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
|
558
|
|
|
Display::addFlash(Display::return_message( |
|
559
|
|
|
sprintf( |
|
560
|
|
|
get_lang('CategoryWithNoUserNotificationSentToAdmins'), |
|
561
|
|
|
$categoryInfo['name'] |
|
562
|
|
|
), |
|
563
|
|
|
null, |
|
564
|
|
|
false |
|
565
|
|
|
)); |
|
566
|
|
|
|
|
567
|
|
|
$admins = UserManager::get_all_administrators(); |
|
568
|
|
|
foreach ($admins as $userId => $data) { |
|
569
|
|
|
if ($data['active']) { |
|
570
|
|
|
self::sendNotification( |
|
571
|
|
|
$ticketId, |
|
572
|
|
|
$subject, |
|
573
|
|
|
$message, |
|
574
|
|
|
$userId |
|
575
|
|
|
); |
|
576
|
|
|
} |
|
577
|
|
|
} |
|
578
|
|
|
} else { |
|
579
|
|
|
Display::addFlash(Display::return_message($subject)); |
|
580
|
|
|
} |
|
581
|
|
|
} |
|
582
|
|
|
} |
|
583
|
|
|
|
|
584
|
|
|
// Send notification to all users |
|
585
|
|
|
if (!empty($usersInCategory)) { |
|
586
|
|
|
foreach ($usersInCategory as $data) { |
|
587
|
|
|
if ($data['user_id']) { |
|
588
|
|
|
self::sendNotification( |
|
589
|
|
|
$ticketId, |
|
590
|
|
|
$subject, |
|
591
|
|
|
$message, |
|
592
|
|
|
$data['user_id'] |
|
593
|
|
|
); |
|
594
|
|
|
} |
|
595
|
|
|
} |
|
596
|
|
|
} |
|
597
|
|
|
} |
|
598
|
|
|
|
|
599
|
|
|
if (!empty($personalEmail)) { |
|
600
|
|
|
api_mail_html( |
|
601
|
|
|
get_lang('VirtualSupport'), |
|
602
|
|
|
$personalEmail, |
|
603
|
|
|
get_lang('IncidentResentToVirtualSupport'), |
|
604
|
|
|
$helpDeskMessage |
|
605
|
|
|
); |
|
606
|
|
|
} |
|
607
|
|
|
|
|
608
|
|
|
self::sendNotification( |
|
609
|
|
|
$ticketId, |
|
610
|
|
|
$titleCreated, |
|
611
|
|
|
$helpDeskMessage |
|
612
|
|
|
); |
|
613
|
|
|
|
|
614
|
|
|
return true; |
|
615
|
|
|
} |
|
616
|
|
|
|
|
617
|
|
|
return false; |
|
618
|
|
|
} |
|
619
|
|
|
|
|
620
|
|
|
/** |
|
621
|
|
|
* Assign ticket to admin. |
|
622
|
|
|
* |
|
623
|
|
|
* @param int $ticketId |
|
624
|
|
|
* @param int $userId |
|
625
|
|
|
* |
|
626
|
|
|
* @return bool |
|
627
|
|
|
*/ |
|
628
|
|
|
public static function assignTicketToUser( |
|
629
|
|
|
$ticketId, |
|
630
|
|
|
$userId |
|
631
|
|
|
) { |
|
632
|
|
|
$ticketId = (int) $ticketId; |
|
633
|
|
|
$userId = (int) $userId; |
|
634
|
|
|
|
|
635
|
|
|
if (empty($ticketId)) { |
|
636
|
|
|
return false; |
|
637
|
|
|
} |
|
638
|
|
|
|
|
639
|
|
|
$ticket = self::get_ticket_detail_by_id($ticketId); |
|
640
|
|
|
|
|
641
|
|
|
if ($ticket) { |
|
642
|
|
|
$table = Database::get_main_table(TABLE_TICKET_TICKET); |
|
643
|
|
|
$sql = "UPDATE $table |
|
644
|
|
|
SET assigned_last_user = $userId |
|
645
|
|
|
WHERE id = $ticketId"; |
|
646
|
|
|
Database::query($sql); |
|
647
|
|
|
|
|
648
|
|
|
$table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
|
649
|
|
|
$params = [ |
|
650
|
|
|
'ticket_id' => $ticketId, |
|
651
|
|
|
'user_id' => $userId, |
|
652
|
|
|
'sys_insert_user_id' => api_get_user_id(), |
|
653
|
|
|
'assigned_date' => api_get_utc_datetime(), |
|
654
|
|
|
]; |
|
655
|
|
|
Database::insert($table, $params); |
|
656
|
|
|
|
|
657
|
|
|
return true; |
|
658
|
|
|
} else { |
|
659
|
|
|
return false; |
|
660
|
|
|
} |
|
661
|
|
|
} |
|
662
|
|
|
|
|
663
|
|
|
/** |
|
664
|
|
|
* Insert message between Users and Admins. |
|
665
|
|
|
* |
|
666
|
|
|
* @param int $ticketId |
|
667
|
|
|
* @param string $subject |
|
668
|
|
|
* @param string $content |
|
669
|
|
|
* @param array $fileAttachments |
|
670
|
|
|
* @param int $userId |
|
671
|
|
|
* @param string $status |
|
672
|
|
|
* @param bool $sendConfirmation |
|
673
|
|
|
* |
|
674
|
|
|
* @return bool |
|
675
|
|
|
*/ |
|
676
|
|
|
public static function insertMessage( |
|
677
|
|
|
$ticketId, |
|
678
|
|
|
$subject, |
|
679
|
|
|
$content, |
|
680
|
|
|
$fileAttachments, |
|
681
|
|
|
$userId, |
|
682
|
|
|
$status = 'NOL', |
|
683
|
|
|
$sendConfirmation = false |
|
684
|
|
|
) { |
|
685
|
|
|
$ticketId = (int) $ticketId; |
|
686
|
|
|
$userId = (int) $userId; |
|
687
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
|
688
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
689
|
|
|
if ($sendConfirmation) { |
|
690
|
|
|
$form = |
|
691
|
|
|
'<form action="ticket_details.php?ticket_id='.$ticketId.'" id="confirmticket" method="POST" > |
|
692
|
|
|
<p>'.get_lang('TicketWasThisAnswerSatisfying').'</p> |
|
693
|
|
|
<button class="btn btn-primary responseyes" name="response" id="responseyes" value="1">'. |
|
694
|
|
|
get_lang('Yes').'</button> |
|
695
|
|
|
<button class="btn btn-danger responseno" name="response" id="responseno" value="0">'. |
|
696
|
|
|
get_lang('No').'</button> |
|
697
|
|
|
</form>'; |
|
698
|
|
|
$content .= $form; |
|
699
|
|
|
} |
|
700
|
|
|
|
|
701
|
|
|
$now = api_get_utc_datetime(); |
|
702
|
|
|
|
|
703
|
|
|
$params = [ |
|
704
|
|
|
'ticket_id' => $ticketId, |
|
705
|
|
|
'subject' => $subject, |
|
706
|
|
|
'message' => $content, |
|
707
|
|
|
'ip_address' => api_get_real_ip(), |
|
708
|
|
|
'sys_insert_user_id' => $userId, |
|
709
|
|
|
'sys_insert_datetime' => $now, |
|
710
|
|
|
'sys_lastedit_user_id' => $userId, |
|
711
|
|
|
'sys_lastedit_datetime' => $now, |
|
712
|
|
|
'status' => $status, |
|
713
|
|
|
]; |
|
714
|
|
|
$messageId = Database::insert($table_support_messages, $params); |
|
715
|
|
|
if ($messageId) { |
|
|
|
|
|
|
716
|
|
|
// update_total_message |
|
717
|
|
|
$sql = "UPDATE $table_support_tickets |
|
718
|
|
|
SET |
|
719
|
|
|
sys_lastedit_user_id = $userId, |
|
720
|
|
|
sys_lastedit_datetime = '$now', |
|
721
|
|
|
total_messages = ( |
|
722
|
|
|
SELECT COUNT(*) as total_messages |
|
723
|
|
|
FROM $table_support_messages |
|
724
|
|
|
WHERE ticket_id = $ticketId |
|
725
|
|
|
) |
|
726
|
|
|
WHERE id = $ticketId "; |
|
727
|
|
|
Database::query($sql); |
|
728
|
|
|
|
|
729
|
|
|
if (is_array($fileAttachments)) { |
|
730
|
|
|
foreach ($fileAttachments as $file_attach) { |
|
731
|
|
|
if ($file_attach['error'] == 0) { |
|
732
|
|
|
self::saveMessageAttachmentFile( |
|
733
|
|
|
$file_attach, |
|
734
|
|
|
$ticketId, |
|
735
|
|
|
$messageId |
|
736
|
|
|
); |
|
737
|
|
|
} else { |
|
738
|
|
|
if ($file_attach['error'] != UPLOAD_ERR_NO_FILE) { |
|
739
|
|
|
return false; |
|
740
|
|
|
} |
|
741
|
|
|
} |
|
742
|
|
|
} |
|
743
|
|
|
} |
|
744
|
|
|
} |
|
745
|
|
|
|
|
746
|
|
|
return true; |
|
747
|
|
|
} |
|
748
|
|
|
|
|
749
|
|
|
/** |
|
750
|
|
|
* Attachment files when a message is sent. |
|
751
|
|
|
* |
|
752
|
|
|
* @param $file_attach |
|
753
|
|
|
* @param $ticketId |
|
754
|
|
|
* @param $message_id |
|
755
|
|
|
* |
|
756
|
|
|
* @return bool |
|
757
|
|
|
*/ |
|
758
|
|
|
public static function saveMessageAttachmentFile( |
|
759
|
|
|
$file_attach, |
|
760
|
|
|
$ticketId, |
|
761
|
|
|
$message_id |
|
762
|
|
|
) { |
|
763
|
|
|
$now = api_get_utc_datetime(); |
|
764
|
|
|
$userId = api_get_user_id(); |
|
765
|
|
|
$ticketId = (int) $ticketId; |
|
766
|
|
|
|
|
767
|
|
|
$new_file_name = add_ext_on_mime( |
|
768
|
|
|
stripslashes($file_attach['name']), |
|
769
|
|
|
$file_attach['type'] |
|
770
|
|
|
); |
|
771
|
|
|
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
|
772
|
|
|
if (!filter_extension($new_file_name)) { |
|
773
|
|
|
echo Display::return_message( |
|
774
|
|
|
get_lang('UplUnableToSaveFileFilteredExtension'), |
|
775
|
|
|
'error' |
|
776
|
|
|
); |
|
777
|
|
|
} else { |
|
778
|
|
|
$result = api_upload_file('ticket_attachment', $file_attach, $ticketId); |
|
779
|
|
|
if ($result) { |
|
|
|
|
|
|
780
|
|
|
$safe_file_name = Database::escape_string($new_file_name); |
|
781
|
|
|
$safe_new_file_name = Database::escape_string($result['path_to_save']); |
|
782
|
|
|
$sql = "INSERT INTO $table_support_message_attachments ( |
|
783
|
|
|
filename, |
|
784
|
|
|
path, |
|
785
|
|
|
ticket_id, |
|
786
|
|
|
message_id, |
|
787
|
|
|
size, |
|
788
|
|
|
sys_insert_user_id, |
|
789
|
|
|
sys_insert_datetime, |
|
790
|
|
|
sys_lastedit_user_id, |
|
791
|
|
|
sys_lastedit_datetime |
|
792
|
|
|
) VALUES ( |
|
793
|
|
|
'$safe_file_name', |
|
794
|
|
|
'$safe_new_file_name', |
|
795
|
|
|
'$ticketId', |
|
796
|
|
|
'$message_id', |
|
797
|
|
|
'".$file_attach['size']."', |
|
798
|
|
|
'$userId', |
|
799
|
|
|
'$now', |
|
800
|
|
|
'$userId', |
|
801
|
|
|
'$now' |
|
802
|
|
|
)"; |
|
803
|
|
|
Database::query($sql); |
|
804
|
|
|
|
|
805
|
|
|
return true; |
|
806
|
|
|
} |
|
807
|
|
|
} |
|
808
|
|
|
} |
|
809
|
|
|
|
|
810
|
|
|
public static function deleteTicket($ticketId) |
|
811
|
|
|
{ |
|
812
|
|
|
$ticketId = (int) $ticketId; |
|
813
|
|
|
if ($ticketId <= 0) { |
|
814
|
|
|
return false; |
|
815
|
|
|
} |
|
816
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
817
|
|
|
$table_ticket_message = Database::get_main_table('ticket_message'); |
|
818
|
|
|
$table_ticket_assigned_log = Database::get_main_table('ticket_assigned_log'); |
|
819
|
|
|
$table_ticket_message_attachments = Database::get_main_table('ticket_message_attachments'); |
|
820
|
|
|
|
|
821
|
|
|
$sql_get_message_ids = "SELECT id FROM $table_ticket_message WHERE ticket_id = $ticketId"; |
|
822
|
|
|
$sql_delete_attachments = "DELETE FROM $table_ticket_message_attachments WHERE message_id IN ($sql_get_message_ids)"; |
|
823
|
|
|
Database::query($sql_delete_attachments); |
|
824
|
|
|
|
|
825
|
|
|
$sql_assigned_log = "DELETE FROM $table_ticket_assigned_log WHERE ticket_id = $ticketId"; |
|
826
|
|
|
Database::query($sql_assigned_log); |
|
827
|
|
|
|
|
828
|
|
|
$sql_messages = "DELETE FROM $table_ticket_message WHERE ticket_id = $ticketId"; |
|
829
|
|
|
Database::query($sql_messages); |
|
830
|
|
|
|
|
831
|
|
|
$sql_get_category = "SELECT category_id FROM $table_support_tickets WHERE id = $ticketId"; |
|
832
|
|
|
$res = Database::query($sql_get_category); |
|
833
|
|
|
if ($row = Database::fetch_array($res)) { |
|
834
|
|
|
$category_id = (int)$row['category_id']; |
|
835
|
|
|
$table_ticket_category = Database::get_main_table('ticket_category'); |
|
836
|
|
|
$sql_update_category = "UPDATE $table_ticket_category SET total_tickets = total_tickets - 1 WHERE id = $category_id AND total_tickets > 0"; |
|
837
|
|
|
Database::query($sql_update_category); |
|
838
|
|
|
} |
|
839
|
|
|
|
|
840
|
|
|
$sql_ticket = "DELETE FROM $table_support_tickets WHERE id = $ticketId"; |
|
841
|
|
|
Database::query($sql_ticket); |
|
842
|
|
|
|
|
843
|
|
|
return true; |
|
844
|
|
|
} |
|
845
|
|
|
|
|
846
|
|
|
/** |
|
847
|
|
|
* Get tickets by userId. |
|
848
|
|
|
* |
|
849
|
|
|
* @param int $from |
|
850
|
|
|
* @param int $number_of_items |
|
851
|
|
|
* @param $column |
|
852
|
|
|
* @param $direction |
|
853
|
|
|
* |
|
854
|
|
|
* @return array |
|
855
|
|
|
*/ |
|
856
|
|
|
public static function getTicketsByCurrentUser( |
|
857
|
|
|
$from, |
|
858
|
|
|
$number_of_items, |
|
859
|
|
|
$column, |
|
860
|
|
|
$direction |
|
861
|
|
|
) { |
|
862
|
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
|
863
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
864
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
|
865
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
|
866
|
|
|
$direction = !empty($direction) ? $direction : 'DESC'; |
|
867
|
|
|
$userId = api_get_user_id(); |
|
868
|
|
|
$userInfo = api_get_user_info($userId); |
|
869
|
|
|
|
|
870
|
|
|
if (empty($userInfo)) { |
|
871
|
|
|
return []; |
|
872
|
|
|
} |
|
873
|
|
|
$isAdmin = UserManager::is_admin($userId) || (api_get_configuration_value('allow_session_admin_manage_tickets_and_export_ticket_report') && api_is_session_admin($userId)); |
|
874
|
|
|
|
|
875
|
|
|
if (!isset($_GET['project_id'])) { |
|
876
|
|
|
return []; |
|
877
|
|
|
} |
|
878
|
|
|
|
|
879
|
|
|
switch ($column) { |
|
880
|
|
|
case 0: |
|
881
|
|
|
$column = 'ticket_id'; |
|
882
|
|
|
break; |
|
883
|
|
|
case 1: |
|
884
|
|
|
$column = 'status_name'; |
|
885
|
|
|
break; |
|
886
|
|
|
case 2: |
|
887
|
|
|
$column = 'start_date'; |
|
888
|
|
|
break; |
|
889
|
|
|
case 3: |
|
890
|
|
|
$column = 'sys_lastedit_datetime'; |
|
891
|
|
|
break; |
|
892
|
|
|
case 4: |
|
893
|
|
|
$column = 'category_name'; |
|
894
|
|
|
break; |
|
895
|
|
|
case 5: |
|
896
|
|
|
$column = 'sys_insert_user_id'; |
|
897
|
|
|
break; |
|
898
|
|
|
case 6: |
|
899
|
|
|
$column = 'assigned_last_user'; |
|
900
|
|
|
break; |
|
901
|
|
|
case 7: |
|
902
|
|
|
$column = 'total_messages'; |
|
903
|
|
|
break; |
|
904
|
|
|
case 8: |
|
905
|
|
|
$column = 'subject'; |
|
906
|
|
|
break; |
|
907
|
|
|
default: |
|
908
|
|
|
$column = 'ticket_id'; |
|
909
|
|
|
} |
|
910
|
|
|
|
|
911
|
|
|
$sql = "SELECT DISTINCT |
|
912
|
|
|
ticket.*, |
|
913
|
|
|
ticket.id ticket_id, |
|
914
|
|
|
status.name AS status_name, |
|
915
|
|
|
ticket.start_date, |
|
916
|
|
|
ticket.sys_lastedit_datetime, |
|
917
|
|
|
cat.name AS category_name, |
|
918
|
|
|
priority.name AS priority_name, |
|
919
|
|
|
ticket.total_messages AS total_messages, |
|
920
|
|
|
ticket.message AS message, |
|
921
|
|
|
ticket.subject AS subject, |
|
922
|
|
|
ticket.assigned_last_user |
|
923
|
|
|
FROM $table_support_tickets ticket |
|
924
|
|
|
INNER JOIN $table_support_category cat |
|
925
|
|
|
ON (cat.id = ticket.category_id) |
|
926
|
|
|
INNER JOIN $table_support_priority priority |
|
927
|
|
|
ON (ticket.priority_id = priority.id) |
|
928
|
|
|
INNER JOIN $table_support_status status |
|
929
|
|
|
ON (ticket.status_id = status.id) |
|
930
|
|
|
WHERE 1=1 |
|
931
|
|
|
"; |
|
932
|
|
|
|
|
933
|
|
|
$projectId = (int) $_GET['project_id']; |
|
934
|
|
|
$userIsAllowInProject = self::userIsAllowInProject($userInfo, $projectId); |
|
935
|
|
|
|
|
936
|
|
|
// Check if a role was set to the project |
|
937
|
|
|
if ($userIsAllowInProject == false) { |
|
|
|
|
|
|
938
|
|
|
$categoryList = self::getCategoryIdsByUser($userId, $projectId); |
|
939
|
|
|
$categoryCondition = ''; |
|
940
|
|
|
if (!empty($categoryList)) { |
|
941
|
|
|
$categoryIds = implode(',', array_map('intval', $categoryList)); |
|
942
|
|
|
$categoryCondition = " OR ticket.category_id IN ($categoryIds)"; |
|
943
|
|
|
} |
|
944
|
|
|
|
|
945
|
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId".$categoryCondition.")"; |
|
946
|
|
|
} |
|
947
|
|
|
|
|
948
|
|
|
// Search simple |
|
949
|
|
|
if (isset($_GET['submit_simple']) && $_GET['keyword'] != '') { |
|
950
|
|
|
$keyword = Database::escape_string(trim($_GET['keyword'])); |
|
951
|
|
|
$sql .= " AND ( |
|
952
|
|
|
ticket.id LIKE '%$keyword%' OR |
|
953
|
|
|
ticket.code LIKE '%$keyword%' OR |
|
954
|
|
|
ticket.subject LIKE '%$keyword%' OR |
|
955
|
|
|
ticket.message LIKE '%$keyword%' OR |
|
956
|
|
|
ticket.keyword LIKE '%$keyword%' OR |
|
957
|
|
|
ticket.source LIKE '%$keyword%' OR |
|
958
|
|
|
cat.name LIKE '%$keyword%' OR |
|
959
|
|
|
status.name LIKE '%$keyword%' OR |
|
960
|
|
|
priority.name LIKE '%$keyword%' OR |
|
961
|
|
|
ticket.personal_email LIKE '%$keyword%' |
|
962
|
|
|
)"; |
|
963
|
|
|
} |
|
964
|
|
|
|
|
965
|
|
|
$keywords = [ |
|
966
|
|
|
'project_id' => 'ticket.project_id', |
|
967
|
|
|
'keyword_category' => 'ticket.category_id', |
|
968
|
|
|
'keyword_assigned_to' => 'ticket.assigned_last_user', |
|
969
|
|
|
'keyword_source' => 'ticket.source ', |
|
970
|
|
|
'keyword_status' => 'ticket.status_id', |
|
971
|
|
|
'keyword_priority' => 'ticket.priority_id', |
|
972
|
|
|
'keyword_created_by' => 'ticket.sys_insert_user_id', |
|
973
|
|
|
]; |
|
974
|
|
|
|
|
975
|
|
|
foreach ($keywords as $keyword => $label) { |
|
976
|
|
|
if (isset($_GET[$keyword])) { |
|
977
|
|
|
$data = Database::escape_string(trim($_GET[$keyword])); |
|
978
|
|
|
if (!empty($data)) { |
|
979
|
|
|
$sql .= " AND $label = '$data' "; |
|
980
|
|
|
} |
|
981
|
|
|
} |
|
982
|
|
|
} |
|
983
|
|
|
|
|
984
|
|
|
// Search advanced |
|
985
|
|
|
$keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
|
986
|
|
|
$keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
|
987
|
|
|
$keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
|
988
|
|
|
$keyword_range = !empty($keyword_start_date_start) && !empty($keyword_start_date_end); |
|
989
|
|
|
|
|
990
|
|
|
if ($keyword_range == false && $keyword_start_date_start != '') { |
|
|
|
|
|
|
991
|
|
|
$sql .= " AND ticket.start_date >= '$keyword_start_date_start' "; |
|
992
|
|
|
} |
|
993
|
|
|
if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
|
994
|
|
|
$sql .= " AND ticket.start_date >= '$keyword_start_date_start' |
|
995
|
|
|
AND ticket.start_date <= '$keyword_start_date_end'"; |
|
996
|
|
|
} |
|
997
|
|
|
|
|
998
|
|
|
if ($keyword_course != '') { |
|
999
|
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
|
1000
|
|
|
$sql .= " AND ticket.course_id IN ( |
|
1001
|
|
|
SELECT id FROM $course_table |
|
1002
|
|
|
WHERE ( |
|
1003
|
|
|
title LIKE '%$keyword_course%' OR |
|
1004
|
|
|
code LIKE '%$keyword_course%' OR |
|
1005
|
|
|
visual_code LIKE '%$keyword_course%' |
|
1006
|
|
|
) |
|
1007
|
|
|
)"; |
|
1008
|
|
|
} |
|
1009
|
|
|
$sql .= " ORDER BY `$column` $direction"; |
|
1010
|
|
|
$sql .= " LIMIT $from, $number_of_items"; |
|
1011
|
|
|
|
|
1012
|
|
|
$result = Database::query($sql); |
|
1013
|
|
|
$tickets = []; |
|
1014
|
|
|
$webPath = api_get_path(WEB_PATH); |
|
1015
|
|
|
while ($row = Database::fetch_assoc($result)) { |
|
1016
|
|
|
$userInfo = api_get_user_info($row['sys_insert_user_id']); |
|
1017
|
|
|
$hrefUser = $webPath.'main/admin/user_information.php?user_id='.$userInfo['user_id']; |
|
1018
|
|
|
$name = "<a href='$hrefUser'> {$userInfo['complete_name_with_username']} </a>"; |
|
1019
|
|
|
if ($row['assigned_last_user'] != 0) { |
|
1020
|
|
|
$assignedUserInfo = api_get_user_info($row['assigned_last_user']); |
|
1021
|
|
|
if (!empty($assignedUserInfo)) { |
|
1022
|
|
|
$hrefResp = $webPath.'main/admin/user_information.php?user_id='.$assignedUserInfo['user_id']; |
|
1023
|
|
|
$row['assigned_last_user'] = "<a href='$hrefResp'> {$assignedUserInfo['complete_name_with_username']} </a>"; |
|
1024
|
|
|
} else { |
|
1025
|
|
|
$row['assigned_last_user'] = get_lang('UnknownUser'); |
|
1026
|
|
|
} |
|
1027
|
|
|
} else { |
|
1028
|
|
|
if ($row['status_id'] !== self::STATUS_FORWARDED) { |
|
1029
|
|
|
$row['assigned_last_user'] = '<span style="color:#ff0000;">'.get_lang('ToBeAssigned').'</span>'; |
|
1030
|
|
|
} else { |
|
1031
|
|
|
$row['assigned_last_user'] = '<span style="color:#00ff00;">'.get_lang('MessageResent').'</span>'; |
|
1032
|
|
|
} |
|
1033
|
|
|
} |
|
1034
|
|
|
|
|
1035
|
|
|
switch ($row['source']) { |
|
1036
|
|
|
case self::SOURCE_PRESENTIAL: |
|
1037
|
|
|
$img_source = 'icons/32/user.png'; |
|
1038
|
|
|
break; |
|
1039
|
|
|
case self::SOURCE_EMAIL: |
|
1040
|
|
|
$img_source = 'icons/32/mail.png'; |
|
1041
|
|
|
break; |
|
1042
|
|
|
case self::SOURCE_PHONE: |
|
1043
|
|
|
$img_source = 'icons/32/event.png'; |
|
1044
|
|
|
break; |
|
1045
|
|
|
default: |
|
1046
|
|
|
$img_source = 'icons/32/ticket.png'; |
|
1047
|
|
|
break; |
|
1048
|
|
|
} |
|
1049
|
|
|
|
|
1050
|
|
|
$row['start_date'] = Display::dateToStringAgoAndLongDate($row['start_date']); |
|
1051
|
|
|
$row['sys_lastedit_datetime'] = Display::dateToStringAgoAndLongDate($row['sys_lastedit_datetime']); |
|
1052
|
|
|
|
|
1053
|
|
|
$icon = Display::return_icon( |
|
1054
|
|
|
$img_source, |
|
1055
|
|
|
get_lang('Info'), |
|
1056
|
|
|
['style' => 'margin-right: 10px; float: left;'] |
|
1057
|
|
|
); |
|
1058
|
|
|
|
|
1059
|
|
|
$icon .= '<a href="ticket_details.php?ticket_id='.$row['id'].'">'.$row['code'].'</a>'; |
|
1060
|
|
|
|
|
1061
|
|
|
if ($isAdmin) { |
|
1062
|
|
|
$ticket = [ |
|
1063
|
|
|
$icon.' '.Security::remove_XSS($row['subject']), |
|
1064
|
|
|
$row['status_name'], |
|
1065
|
|
|
$row['start_date'], |
|
1066
|
|
|
$row['sys_lastedit_datetime'], |
|
1067
|
|
|
$row['category_name'], |
|
1068
|
|
|
$name, |
|
1069
|
|
|
$row['assigned_last_user'], |
|
1070
|
|
|
$row['total_messages'], |
|
1071
|
|
|
]; |
|
1072
|
|
|
} else { |
|
1073
|
|
|
$ticket = [ |
|
1074
|
|
|
$icon.' '.Security::remove_XSS($row['subject']), |
|
1075
|
|
|
$row['status_name'], |
|
1076
|
|
|
$row['start_date'], |
|
1077
|
|
|
$row['sys_lastedit_datetime'], |
|
1078
|
|
|
$row['category_name'], |
|
1079
|
|
|
]; |
|
1080
|
|
|
} |
|
1081
|
|
|
if ($isAdmin) { |
|
1082
|
|
|
$ticket['0'] .= ' <a href="javascript:void(0)" onclick="load_history_ticket(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')"> |
|
1083
|
|
|
<img onclick="load_course_list(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')" onmouseover="clear_course_list (\'div_'.$row['ticket_id'].'\')" src="'.Display::returnIconPath('history.gif').'" title="'.get_lang('Historial').'" alt="'.get_lang('Historial').'"/> |
|
1084
|
|
|
<div class="blackboard_hide" id="div_'.$row['ticket_id'].'"> </div> |
|
1085
|
|
|
</a> '; |
|
1086
|
|
|
} |
|
1087
|
|
|
if ($isAdmin) { |
|
1088
|
|
|
$project_id = isset($row['project_id']) ? $row['project_id'] : (isset($_GET['project_id']) ? $_GET['project_id'] : 0); |
|
1089
|
|
|
$delete_link = '<a href="tickets.php?action=delete&ticket_id='.$row['ticket_id'].'&project_id='.$project_id.'" onclick="return confirm(\''.htmlentities(get_lang('AreYouSureYouWantToDeleteThisTicket')).'\')">' |
|
1090
|
|
|
. Display::return_icon('delete.png', get_lang('Delete')) . |
|
1091
|
|
|
'</a>'; |
|
1092
|
|
|
$ticket[] = $delete_link; |
|
1093
|
|
|
} |
|
1094
|
|
|
|
|
1095
|
|
|
$tickets[] = $ticket; |
|
1096
|
|
|
} |
|
1097
|
|
|
|
|
1098
|
|
|
return $tickets; |
|
1099
|
|
|
} |
|
1100
|
|
|
|
|
1101
|
|
|
/** |
|
1102
|
|
|
* @return int |
|
1103
|
|
|
*/ |
|
1104
|
|
|
public static function getTotalTicketsCurrentUser() |
|
1105
|
|
|
{ |
|
1106
|
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
|
1107
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1108
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
|
1109
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
|
1110
|
|
|
|
|
1111
|
|
|
$userInfo = api_get_user_info(); |
|
1112
|
|
|
if (empty($userInfo)) { |
|
1113
|
|
|
return 0; |
|
1114
|
|
|
} |
|
1115
|
|
|
$userId = $userInfo['id']; |
|
1116
|
|
|
|
|
1117
|
|
|
if (!isset($_GET['project_id'])) { |
|
1118
|
|
|
return 0; |
|
1119
|
|
|
} |
|
1120
|
|
|
|
|
1121
|
|
|
$sql = "SELECT COUNT(ticket.id) AS total |
|
1122
|
|
|
FROM $table_support_tickets ticket |
|
1123
|
|
|
INNER JOIN $table_support_category cat |
|
1124
|
|
|
ON (cat.id = ticket.category_id) |
|
1125
|
|
|
INNER JOIN $table_support_priority priority |
|
1126
|
|
|
ON (ticket.priority_id = priority.id) |
|
1127
|
|
|
INNER JOIN $table_support_status status |
|
1128
|
|
|
ON (ticket.status_id = status.id) |
|
1129
|
|
|
WHERE 1 = 1"; |
|
1130
|
|
|
|
|
1131
|
|
|
$projectId = (int) $_GET['project_id']; |
|
1132
|
|
|
$allowRoleList = self::getAllowedRolesFromProject($projectId); |
|
1133
|
|
|
|
|
1134
|
|
|
// Check if a role was set to the project |
|
1135
|
|
|
if (!empty($allowRoleList) && is_array($allowRoleList)) { |
|
1136
|
|
|
if (!in_array($userInfo['status'], $allowRoleList)) { |
|
1137
|
|
|
$categoryList = self::getCategoryIdsByUser($userId, $projectId); |
|
1138
|
|
|
$categoryCondition = ''; |
|
1139
|
|
|
if (!empty($categoryList)) { |
|
1140
|
|
|
$categoryIds = implode(',', array_map('intval', $categoryList)); |
|
1141
|
|
|
$categoryCondition = " OR ticket.category_id IN ($categoryIds)"; |
|
1142
|
|
|
} |
|
1143
|
|
|
|
|
1144
|
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId".$categoryCondition.")"; |
|
1145
|
|
|
} |
|
1146
|
|
|
} else { |
|
1147
|
|
|
if (!api_is_platform_admin()) { |
|
1148
|
|
|
$categoryList = self::getCategoryIdsByUser($userId, $projectId); |
|
1149
|
|
|
$categoryCondition = ''; |
|
1150
|
|
|
if (!empty($categoryList)) { |
|
1151
|
|
|
$categoryIds = implode(',', array_map('intval', $categoryList)); |
|
1152
|
|
|
$categoryCondition = " OR ticket.category_id IN ($categoryIds)"; |
|
1153
|
|
|
} |
|
1154
|
|
|
|
|
1155
|
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId".$categoryCondition.")"; |
|
1156
|
|
|
} |
|
1157
|
|
|
} |
|
1158
|
|
|
|
|
1159
|
|
|
// Search simple |
|
1160
|
|
|
if (isset($_GET['submit_simple'])) { |
|
1161
|
|
|
if ($_GET['keyword'] != '') { |
|
1162
|
|
|
$keyword = Database::escape_string(trim($_GET['keyword'])); |
|
1163
|
|
|
$sql .= " AND ( |
|
1164
|
|
|
ticket.code LIKE '%$keyword%' OR |
|
1165
|
|
|
ticket.subject LIKE '%$keyword%' OR |
|
1166
|
|
|
ticket.message LIKE '%$keyword%' OR |
|
1167
|
|
|
ticket.keyword LIKE '%$keyword%' OR |
|
1168
|
|
|
ticket.personal_email LIKE '%$keyword%' OR |
|
1169
|
|
|
ticket.source LIKE '%$keyword%' |
|
1170
|
|
|
)"; |
|
1171
|
|
|
} |
|
1172
|
|
|
} |
|
1173
|
|
|
|
|
1174
|
|
|
$keywords = [ |
|
1175
|
|
|
'project_id' => 'ticket.project_id', |
|
1176
|
|
|
'keyword_category' => 'ticket.category_id', |
|
1177
|
|
|
'keyword_assigned_to' => 'ticket.assigned_last_user', |
|
1178
|
|
|
'keyword_source' => 'ticket.source', |
|
1179
|
|
|
'keyword_status' => 'ticket.status_id', |
|
1180
|
|
|
'keyword_priority' => 'ticket.priority_id', |
|
1181
|
|
|
'keyword_created_by' => 'ticket.sys_insert_user_id', |
|
1182
|
|
|
]; |
|
1183
|
|
|
|
|
1184
|
|
|
foreach ($keywords as $keyword => $sqlLabel) { |
|
1185
|
|
|
if (!empty($_GET[$keyword])) { |
|
1186
|
|
|
$data = Database::escape_string(trim($_GET[$keyword])); |
|
1187
|
|
|
$sql .= " AND $sqlLabel = '$data' "; |
|
1188
|
|
|
} |
|
1189
|
|
|
} |
|
1190
|
|
|
|
|
1191
|
|
|
// Search advanced |
|
1192
|
|
|
$keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
|
1193
|
|
|
$keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
|
1194
|
|
|
$keyword_range = isset($_GET['keyword_dates']) ? Database::escape_string(trim($_GET['keyword_dates'])) : ''; |
|
1195
|
|
|
$keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
|
1196
|
|
|
|
|
1197
|
|
|
if ($keyword_range == false && $keyword_start_date_start != '') { |
|
|
|
|
|
|
1198
|
|
|
$sql .= " AND ticket.start_date >= '$keyword_start_date_start' "; |
|
1199
|
|
|
} |
|
1200
|
|
|
if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
|
1201
|
|
|
$sql .= " AND ticket.start_date >= '$keyword_start_date_start' |
|
1202
|
|
|
AND ticket.start_date <= '$keyword_start_date_end'"; |
|
1203
|
|
|
} |
|
1204
|
|
|
if ($keyword_course != '') { |
|
1205
|
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
|
1206
|
|
|
$sql .= " AND ticket.course_id IN ( |
|
1207
|
|
|
SELECT id |
|
1208
|
|
|
FROM $course_table |
|
1209
|
|
|
WHERE ( |
|
1210
|
|
|
title LIKE '%$keyword_course%' OR |
|
1211
|
|
|
code LIKE '%$keyword_course%' OR |
|
1212
|
|
|
visual_code LIKE '%$keyword_course%' |
|
1213
|
|
|
) |
|
1214
|
|
|
) "; |
|
1215
|
|
|
} |
|
1216
|
|
|
|
|
1217
|
|
|
$res = Database::query($sql); |
|
1218
|
|
|
$obj = Database::fetch_object($res); |
|
1219
|
|
|
|
|
1220
|
|
|
return (int) $obj->total; |
|
1221
|
|
|
} |
|
1222
|
|
|
|
|
1223
|
|
|
/** |
|
1224
|
|
|
* @param int $id |
|
1225
|
|
|
* |
|
1226
|
|
|
* @return false|MessageAttachment |
|
1227
|
|
|
*/ |
|
1228
|
|
|
public static function getTicketMessageAttachment($id) |
|
1229
|
|
|
{ |
|
1230
|
|
|
$id = (int) $id; |
|
1231
|
|
|
$em = Database::getManager(); |
|
1232
|
|
|
$item = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->find($id); |
|
1233
|
|
|
if ($item) { |
|
1234
|
|
|
return $item; |
|
1235
|
|
|
} |
|
1236
|
|
|
|
|
1237
|
|
|
return false; |
|
1238
|
|
|
} |
|
1239
|
|
|
|
|
1240
|
|
|
/** |
|
1241
|
|
|
* @param int $id |
|
1242
|
|
|
* |
|
1243
|
|
|
* @return array |
|
1244
|
|
|
*/ |
|
1245
|
|
|
public static function getTicketMessageAttachmentsByTicketId($id) |
|
1246
|
|
|
{ |
|
1247
|
|
|
$id = (int) $id; |
|
1248
|
|
|
$em = Database::getManager(); |
|
1249
|
|
|
$items = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->findBy(['ticket' => $id]); |
|
1250
|
|
|
if ($items) { |
|
1251
|
|
|
return $items; |
|
1252
|
|
|
} |
|
1253
|
|
|
|
|
1254
|
|
|
return false; |
|
1255
|
|
|
} |
|
1256
|
|
|
|
|
1257
|
|
|
/** |
|
1258
|
|
|
* @param int $ticketId |
|
1259
|
|
|
* |
|
1260
|
|
|
* @return array |
|
1261
|
|
|
*/ |
|
1262
|
|
|
public static function get_ticket_detail_by_id($ticketId) |
|
1263
|
|
|
{ |
|
1264
|
|
|
$ticketId = (int) $ticketId; |
|
1265
|
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
|
1266
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1267
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
|
1268
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
|
1269
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
|
1270
|
|
|
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
|
1271
|
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
|
1272
|
|
|
|
|
1273
|
|
|
$sql = "SELECT |
|
1274
|
|
|
ticket.*, |
|
1275
|
|
|
cat.name, |
|
1276
|
|
|
status.name as status, |
|
1277
|
|
|
priority.name priority |
|
1278
|
|
|
FROM $table_support_tickets ticket |
|
1279
|
|
|
INNER JOIN $table_support_category cat |
|
1280
|
|
|
ON (cat.id = ticket.category_id) |
|
1281
|
|
|
INNER JOIN $table_support_priority priority |
|
1282
|
|
|
ON (priority.id = ticket.priority_id) |
|
1283
|
|
|
INNER JOIN $table_support_status status |
|
1284
|
|
|
ON (status.id = ticket.status_id) |
|
1285
|
|
|
WHERE |
|
1286
|
|
|
ticket.id = $ticketId "; |
|
1287
|
|
|
$result = Database::query($sql); |
|
1288
|
|
|
$ticket = []; |
|
1289
|
|
|
if (Database::num_rows($result) > 0) { |
|
1290
|
|
|
while ($row = Database::fetch_assoc($result)) { |
|
1291
|
|
|
$row['course'] = null; |
|
1292
|
|
|
$row['start_date_from_db'] = $row['start_date']; |
|
1293
|
|
|
$row['start_date'] = api_convert_and_format_date( |
|
1294
|
|
|
api_get_local_time($row['start_date']), |
|
1295
|
|
|
DATE_TIME_FORMAT_LONG, |
|
1296
|
|
|
api_get_timezone() |
|
1297
|
|
|
); |
|
1298
|
|
|
$row['end_date_from_db'] = $row['end_date']; |
|
1299
|
|
|
$row['end_date'] = api_convert_and_format_date( |
|
1300
|
|
|
api_get_local_time($row['end_date']), |
|
1301
|
|
|
DATE_TIME_FORMAT_LONG, |
|
1302
|
|
|
api_get_timezone() |
|
1303
|
|
|
); |
|
1304
|
|
|
$row['sys_lastedit_datetime_from_db'] = $row['sys_lastedit_datetime']; |
|
1305
|
|
|
$row['sys_lastedit_datetime'] = api_convert_and_format_date( |
|
1306
|
|
|
api_get_local_time($row['sys_lastedit_datetime']), |
|
1307
|
|
|
DATE_TIME_FORMAT_LONG, |
|
1308
|
|
|
api_get_timezone() |
|
1309
|
|
|
); |
|
1310
|
|
|
$row['course_url'] = null; |
|
1311
|
|
|
if ($row['course_id'] != 0) { |
|
1312
|
|
|
$course = api_get_course_info_by_id($row['course_id']); |
|
1313
|
|
|
$sessionId = 0; |
|
1314
|
|
|
if ($row['session_id']) { |
|
1315
|
|
|
$sessionId = $row['session_id']; |
|
1316
|
|
|
} |
|
1317
|
|
|
if ($course) { |
|
1318
|
|
|
$row['course_url'] = '<a href="'.$course['course_public_url'].'?id_session='.$sessionId.'">'.$course['name'].'</a>'; |
|
1319
|
|
|
} |
|
1320
|
|
|
|
|
1321
|
|
|
$row['exercise_url'] = null; |
|
1322
|
|
|
|
|
1323
|
|
|
if (!empty($row['exercise_id'])) { |
|
1324
|
|
|
$exerciseTitle = ExerciseLib::getExerciseTitleById($row['exercise_id']); |
|
1325
|
|
|
$dataExercise = [ |
|
1326
|
|
|
'cidReq' => $course['code'], |
|
1327
|
|
|
'id_session' => $sessionId, |
|
1328
|
|
|
'exerciseId' => $row['exercise_id'], |
|
1329
|
|
|
]; |
|
1330
|
|
|
$urlParamsExercise = http_build_query($dataExercise); |
|
1331
|
|
|
|
|
1332
|
|
|
$row['exercise_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'exercise/overview.php?'.$urlParamsExercise.'">'.$exerciseTitle.'</a>'; |
|
1333
|
|
|
} |
|
1334
|
|
|
|
|
1335
|
|
|
$row['lp_url'] = null; |
|
1336
|
|
|
|
|
1337
|
|
|
if (!empty($row['lp_id'])) { |
|
1338
|
|
|
$lpName = learnpath::getLpNameById($row['lp_id']); |
|
1339
|
|
|
$dataLp = [ |
|
1340
|
|
|
'cidReq' => $course['code'], |
|
1341
|
|
|
'id_session' => $sessionId, |
|
1342
|
|
|
'lp_id' => $row['lp_id'], |
|
1343
|
|
|
'action' => 'view', |
|
1344
|
|
|
]; |
|
1345
|
|
|
$urlParamsLp = http_build_query($dataLp); |
|
1346
|
|
|
|
|
1347
|
|
|
$row['lp_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'lp/lp_controller.php?'.$urlParamsLp.'">'.$lpName.'</a>'; |
|
1348
|
|
|
} |
|
1349
|
|
|
} |
|
1350
|
|
|
|
|
1351
|
|
|
$userInfo = api_get_user_info($row['sys_insert_user_id']); |
|
1352
|
|
|
$row['user_url'] = '<a href="'.api_get_path(WEB_PATH).'main/admin/user_information.php?user_id='.$userInfo['user_id'].'"> |
|
1353
|
|
|
'.$userInfo['complete_name'].'</a>'; |
|
1354
|
|
|
$ticket['usuario'] = $userInfo; |
|
1355
|
|
|
$ticket['ticket'] = $row; |
|
1356
|
|
|
} |
|
1357
|
|
|
|
|
1358
|
|
|
$sql = "SELECT *, message.id as message_id |
|
1359
|
|
|
FROM $table_support_messages message |
|
1360
|
|
|
INNER JOIN $table_main_user user |
|
1361
|
|
|
ON (message.sys_insert_user_id = user.user_id) |
|
1362
|
|
|
WHERE |
|
1363
|
|
|
message.ticket_id = '$ticketId' "; |
|
1364
|
|
|
$result = Database::query($sql); |
|
1365
|
|
|
$ticket['messages'] = []; |
|
1366
|
|
|
$attach_icon = Display::return_icon('attachment.gif', ''); |
|
1367
|
|
|
$webPath = api_get_path(WEB_CODE_PATH); |
|
1368
|
|
|
while ($row = Database::fetch_assoc($result)) { |
|
1369
|
|
|
$message = $row; |
|
1370
|
|
|
$message['admin'] = UserManager::is_admin($message['user_id']); |
|
1371
|
|
|
$message['user_info'] = api_get_user_info($message['user_id']); |
|
1372
|
|
|
$sql = "SELECT * |
|
1373
|
|
|
FROM $table_support_message_attachments |
|
1374
|
|
|
WHERE |
|
1375
|
|
|
message_id = ".$row['message_id']." AND |
|
1376
|
|
|
ticket_id = $ticketId"; |
|
1377
|
|
|
|
|
1378
|
|
|
$result_attach = Database::query($sql); |
|
1379
|
|
|
while ($row2 = Database::fetch_assoc($result_attach)) { |
|
1380
|
|
|
$row2['filename'] = Security::remove_XSS($row2['filename']); |
|
1381
|
|
|
$archiveURL = $webPath.'ticket/download.php?ticket_id='.$ticketId.'&id='.$row2['id']; |
|
1382
|
|
|
$row2['attachment_link'] = $attach_icon. |
|
1383
|
|
|
' <a href="'.$archiveURL.'">'.$row2['filename'].'</a> ('.$row2['size'].')'; |
|
1384
|
|
|
$message['attachments'][] = $row2; |
|
1385
|
|
|
} |
|
1386
|
|
|
$ticket['messages'][] = $message; |
|
1387
|
|
|
} |
|
1388
|
|
|
} |
|
1389
|
|
|
|
|
1390
|
|
|
return $ticket; |
|
1391
|
|
|
} |
|
1392
|
|
|
|
|
1393
|
|
|
/** |
|
1394
|
|
|
* @param int $ticketId |
|
1395
|
|
|
* @param int $userId |
|
1396
|
|
|
* |
|
1397
|
|
|
* @return bool |
|
1398
|
|
|
*/ |
|
1399
|
|
|
public static function update_message_status($ticketId, $userId) |
|
1400
|
|
|
{ |
|
1401
|
|
|
$ticketId = (int) $ticketId; |
|
1402
|
|
|
$userId = (int) $userId; |
|
1403
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
|
1404
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1405
|
|
|
$now = api_get_utc_datetime(); |
|
1406
|
|
|
$sql = "UPDATE $table_support_messages |
|
1407
|
|
|
SET |
|
1408
|
|
|
status = 'LEI', |
|
1409
|
|
|
sys_lastedit_user_id ='".api_get_user_id()."', |
|
1410
|
|
|
sys_lastedit_datetime ='".$now."' |
|
1411
|
|
|
WHERE ticket_id ='$ticketId' "; |
|
1412
|
|
|
|
|
1413
|
|
|
if (api_is_platform_admin()) { |
|
1414
|
|
|
$sql .= " AND sys_insert_user_id = '$userId'"; |
|
1415
|
|
|
} else { |
|
1416
|
|
|
$sql .= " AND sys_insert_user_id != '$userId'"; |
|
1417
|
|
|
} |
|
1418
|
|
|
$result = Database::query($sql); |
|
1419
|
|
|
if (Database::affected_rows($result) > 0) { |
|
1420
|
|
|
Database::query( |
|
1421
|
|
|
"UPDATE $table_support_tickets SET |
|
1422
|
|
|
status_id = '".self::STATUS_PENDING."' |
|
1423
|
|
|
WHERE id ='$ticketId' AND status_id = '".self::STATUS_NEW."'" |
|
1424
|
|
|
); |
|
1425
|
|
|
|
|
1426
|
|
|
return true; |
|
1427
|
|
|
} |
|
1428
|
|
|
|
|
1429
|
|
|
return false; |
|
1430
|
|
|
} |
|
1431
|
|
|
|
|
1432
|
|
|
/** |
|
1433
|
|
|
* Send notification to a user through the internal messaging system. |
|
1434
|
|
|
* |
|
1435
|
|
|
* @param int $ticketId |
|
1436
|
|
|
* @param string $title |
|
1437
|
|
|
* @param string $message |
|
1438
|
|
|
* @param int $onlyToUserId |
|
1439
|
|
|
* |
|
1440
|
|
|
* @return bool |
|
1441
|
|
|
*/ |
|
1442
|
|
|
public static function sendNotification($ticketId, $title, $message, $onlyToUserId = 0) |
|
1443
|
|
|
{ |
|
1444
|
|
|
$ticketInfo = self::get_ticket_detail_by_id($ticketId); |
|
1445
|
|
|
|
|
1446
|
|
|
if (empty($ticketInfo)) { |
|
1447
|
|
|
return false; |
|
1448
|
|
|
} |
|
1449
|
|
|
|
|
1450
|
|
|
$assignedUserInfo = api_get_user_info($ticketInfo['ticket']['assigned_last_user']); |
|
1451
|
|
|
$requestUserInfo = $ticketInfo['usuario']; |
|
1452
|
|
|
$ticketCode = $ticketInfo['ticket']['code']; |
|
1453
|
|
|
$status = $ticketInfo['ticket']['status']; |
|
1454
|
|
|
$priority = $ticketInfo['ticket']['priority']; |
|
1455
|
|
|
|
|
1456
|
|
|
// Subject |
|
1457
|
|
|
$titleEmail = "[$ticketCode] $title"; |
|
1458
|
|
|
|
|
1459
|
|
|
// Content |
|
1460
|
|
|
$href = api_get_path(WEB_CODE_PATH).'ticket/ticket_details.php?ticket_id='.$ticketId; |
|
1461
|
|
|
$ticketUrl = Display::url($ticketCode, $href); |
|
1462
|
|
|
$messageEmail = get_lang('TicketNum').": $ticketUrl <br />"; |
|
1463
|
|
|
$messageEmail .= get_lang('Status').": $status <br />"; |
|
1464
|
|
|
$messageEmail .= get_lang('Priority').": $priority <br />"; |
|
1465
|
|
|
$messageEmail .= '<hr /><br />'; |
|
1466
|
|
|
$messageEmail .= $message; |
|
1467
|
|
|
$currentUserId = api_get_user_id(); |
|
1468
|
|
|
$attachmentList = []; |
|
1469
|
|
|
$attachments = self::getTicketMessageAttachmentsByTicketId($ticketId); |
|
1470
|
|
|
if (!empty($attachments)) { |
|
1471
|
|
|
/** @var MessageAttachment $attachment */ |
|
1472
|
|
|
foreach ($attachments as $attachment) { |
|
1473
|
|
|
$file = api_get_uploaded_file( |
|
1474
|
|
|
'ticket_attachment', |
|
1475
|
|
|
$ticketId, |
|
1476
|
|
|
$attachment->getPath() |
|
1477
|
|
|
); |
|
1478
|
|
|
if (!empty($file)) { |
|
1479
|
|
|
$attachmentList[] = [ |
|
1480
|
|
|
'tmp_name' => api_get_uploaded_file( |
|
1481
|
|
|
'ticket_attachment', |
|
1482
|
|
|
$ticketId, |
|
1483
|
|
|
$attachment->getPath() |
|
1484
|
|
|
), |
|
1485
|
|
|
'size' => $attachment->getSize(), |
|
1486
|
|
|
'name' => $attachment->getFilename(), |
|
1487
|
|
|
'error' => 0, |
|
1488
|
|
|
]; |
|
1489
|
|
|
} |
|
1490
|
|
|
} |
|
1491
|
|
|
} |
|
1492
|
|
|
|
|
1493
|
|
|
if (!empty($onlyToUserId)) { |
|
1494
|
|
|
// Send only to specific user |
|
1495
|
|
|
if ($currentUserId != $onlyToUserId) { |
|
1496
|
|
|
MessageManager::send_message_simple( |
|
1497
|
|
|
$onlyToUserId, |
|
1498
|
|
|
$titleEmail, |
|
1499
|
|
|
$messageEmail, |
|
1500
|
|
|
0, |
|
1501
|
|
|
false, |
|
1502
|
|
|
false, |
|
1503
|
|
|
[], |
|
1504
|
|
|
false, |
|
1505
|
|
|
$attachmentList |
|
1506
|
|
|
); |
|
1507
|
|
|
} |
|
1508
|
|
|
} else { |
|
1509
|
|
|
// Send to assigned user and to author |
|
1510
|
|
|
if ($requestUserInfo && $currentUserId != $requestUserInfo['id']) { |
|
1511
|
|
|
MessageManager::send_message_simple( |
|
1512
|
|
|
$requestUserInfo['id'], |
|
1513
|
|
|
$titleEmail, |
|
1514
|
|
|
$messageEmail, |
|
1515
|
|
|
0, |
|
1516
|
|
|
false, |
|
1517
|
|
|
false, |
|
1518
|
|
|
[], |
|
1519
|
|
|
false, |
|
1520
|
|
|
$attachmentList |
|
1521
|
|
|
); |
|
1522
|
|
|
} |
|
1523
|
|
|
|
|
1524
|
|
|
if ($assignedUserInfo && |
|
1525
|
|
|
$requestUserInfo['id'] != $assignedUserInfo['id'] && |
|
1526
|
|
|
$currentUserId != $assignedUserInfo['id'] |
|
1527
|
|
|
) { |
|
1528
|
|
|
MessageManager::send_message_simple( |
|
1529
|
|
|
$assignedUserInfo['id'], |
|
1530
|
|
|
$titleEmail, |
|
1531
|
|
|
$messageEmail, |
|
1532
|
|
|
0, |
|
1533
|
|
|
false, |
|
1534
|
|
|
false, |
|
1535
|
|
|
[], |
|
1536
|
|
|
false, |
|
1537
|
|
|
$attachmentList |
|
1538
|
|
|
); |
|
1539
|
|
|
} |
|
1540
|
|
|
} |
|
1541
|
|
|
} |
|
1542
|
|
|
|
|
1543
|
|
|
/** |
|
1544
|
|
|
* @param array $params |
|
1545
|
|
|
* @param int $ticketId |
|
1546
|
|
|
* @param int $userId |
|
1547
|
|
|
* |
|
1548
|
|
|
* @return bool |
|
1549
|
|
|
*/ |
|
1550
|
|
|
public static function updateTicket( |
|
1551
|
|
|
$params, |
|
1552
|
|
|
$ticketId, |
|
1553
|
|
|
$userId |
|
1554
|
|
|
) { |
|
1555
|
|
|
$now = api_get_utc_datetime(); |
|
1556
|
|
|
$table = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1557
|
|
|
$newParams = [ |
|
1558
|
|
|
'priority_id' => isset($params['priority_id']) ? (int) $params['priority_id'] : '', |
|
1559
|
|
|
'status_id' => isset($params['status_id']) ? (int) $params['status_id'] : '', |
|
1560
|
|
|
'sys_lastedit_user_id' => (int) $userId, |
|
1561
|
|
|
'sys_lastedit_datetime' => $now, |
|
1562
|
|
|
]; |
|
1563
|
|
|
Database::update($table, $newParams, ['id = ? ' => $ticketId]); |
|
1564
|
|
|
|
|
1565
|
|
|
return true; |
|
1566
|
|
|
} |
|
1567
|
|
|
|
|
1568
|
|
|
/** |
|
1569
|
|
|
* @param int $status_id |
|
1570
|
|
|
* @param int $ticketId |
|
1571
|
|
|
* @param int $userId |
|
1572
|
|
|
* |
|
1573
|
|
|
* @return bool |
|
1574
|
|
|
*/ |
|
1575
|
|
|
public static function update_ticket_status( |
|
1576
|
|
|
$status_id, |
|
1577
|
|
|
$ticketId, |
|
1578
|
|
|
$userId |
|
1579
|
|
|
) { |
|
1580
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1581
|
|
|
|
|
1582
|
|
|
$ticketId = (int) $ticketId; |
|
1583
|
|
|
$status_id = (int) $status_id; |
|
1584
|
|
|
$userId = (int) $userId; |
|
1585
|
|
|
$now = api_get_utc_datetime(); |
|
1586
|
|
|
|
|
1587
|
|
|
$sql = "UPDATE $table_support_tickets |
|
1588
|
|
|
SET |
|
1589
|
|
|
status_id = '$status_id', |
|
1590
|
|
|
sys_lastedit_user_id ='$userId', |
|
1591
|
|
|
sys_lastedit_datetime ='".$now."' |
|
1592
|
|
|
WHERE id ='$ticketId'"; |
|
1593
|
|
|
$result = Database::query($sql); |
|
1594
|
|
|
|
|
1595
|
|
|
if (Database::affected_rows($result) > 0) { |
|
1596
|
|
|
self::sendNotification( |
|
1597
|
|
|
$ticketId, |
|
1598
|
|
|
get_lang('TicketUpdated'), |
|
1599
|
|
|
get_lang('TicketUpdated') |
|
1600
|
|
|
); |
|
1601
|
|
|
|
|
1602
|
|
|
return true; |
|
1603
|
|
|
} |
|
1604
|
|
|
|
|
1605
|
|
|
return false; |
|
1606
|
|
|
} |
|
1607
|
|
|
|
|
1608
|
|
|
/** |
|
1609
|
|
|
* @return mixed |
|
1610
|
|
|
*/ |
|
1611
|
|
|
public static function getNumberOfMessages() |
|
1612
|
|
|
{ |
|
1613
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1614
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
|
1615
|
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
|
1616
|
|
|
$table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN); |
|
1617
|
|
|
$user_info = api_get_user_info(); |
|
1618
|
|
|
$userId = $user_info['user_id']; |
|
1619
|
|
|
$sql = "SELECT COUNT(DISTINCT ticket.id) AS unread |
|
1620
|
|
|
FROM $table_support_tickets ticket, |
|
1621
|
|
|
$table_support_messages message , |
|
1622
|
|
|
$table_main_user user |
|
1623
|
|
|
WHERE |
|
1624
|
|
|
ticket.id = message.ticket_id AND |
|
1625
|
|
|
message.status = 'NOL' AND |
|
1626
|
|
|
user.user_id = message.sys_insert_user_id "; |
|
1627
|
|
|
if (!api_is_platform_admin()) { |
|
1628
|
|
|
$sql .= " AND ticket.request_user = '$userId' |
|
1629
|
|
|
AND user_id IN (SELECT user_id FROM $table_main_admin) "; |
|
1630
|
|
|
} else { |
|
1631
|
|
|
$sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin) |
|
1632
|
|
|
AND ticket.status_id != '".self::STATUS_FORWARDED."'"; |
|
1633
|
|
|
} |
|
1634
|
|
|
$sql .= " AND ticket.project_id != '' "; |
|
1635
|
|
|
$res = Database::query($sql); |
|
1636
|
|
|
$obj = Database::fetch_object($res); |
|
1637
|
|
|
|
|
1638
|
|
|
return $obj->unread; |
|
1639
|
|
|
} |
|
1640
|
|
|
|
|
1641
|
|
|
/** |
|
1642
|
|
|
* @param int $ticketId |
|
1643
|
|
|
* @param int $userId |
|
1644
|
|
|
*/ |
|
1645
|
|
|
public static function send_alert($ticketId, $userId) |
|
1646
|
|
|
{ |
|
1647
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1648
|
|
|
$now = api_get_utc_datetime(); |
|
1649
|
|
|
|
|
1650
|
|
|
$ticketId = (int) $ticketId; |
|
1651
|
|
|
$userId = (int) $userId; |
|
1652
|
|
|
|
|
1653
|
|
|
$sql = "UPDATE $table_support_tickets SET |
|
1654
|
|
|
priority_id = '".self::PRIORITY_HIGH."', |
|
1655
|
|
|
sys_lastedit_user_id = $userId, |
|
1656
|
|
|
sys_lastedit_datetime = '$now' |
|
1657
|
|
|
WHERE id = $ticketId"; |
|
1658
|
|
|
Database::query($sql); |
|
1659
|
|
|
} |
|
1660
|
|
|
|
|
1661
|
|
|
/** |
|
1662
|
|
|
* @param int $ticketId |
|
1663
|
|
|
* @param int $userId |
|
1664
|
|
|
*/ |
|
1665
|
|
|
public static function close_ticket($ticketId, $userId) |
|
1666
|
|
|
{ |
|
1667
|
|
|
$ticketId = (int) $ticketId; |
|
1668
|
|
|
$userId = (int) $userId; |
|
1669
|
|
|
|
|
1670
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1671
|
|
|
$now = api_get_utc_datetime(); |
|
1672
|
|
|
$sql = "UPDATE $table_support_tickets SET |
|
1673
|
|
|
status_id = '".self::STATUS_CLOSE."', |
|
1674
|
|
|
sys_lastedit_user_id ='$userId', |
|
1675
|
|
|
sys_lastedit_datetime ='".$now."', |
|
1676
|
|
|
end_date ='$now' |
|
1677
|
|
|
WHERE id ='$ticketId'"; |
|
1678
|
|
|
Database::query($sql); |
|
1679
|
|
|
|
|
1680
|
|
|
self::sendNotification( |
|
1681
|
|
|
$ticketId, |
|
1682
|
|
|
get_lang('TicketClosed'), |
|
1683
|
|
|
get_lang('TicketClosed') |
|
1684
|
|
|
); |
|
1685
|
|
|
} |
|
1686
|
|
|
|
|
1687
|
|
|
/** |
|
1688
|
|
|
* Close old tickets. |
|
1689
|
|
|
*/ |
|
1690
|
|
|
public static function close_old_tickets() |
|
1691
|
|
|
{ |
|
1692
|
|
|
$table = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1693
|
|
|
$now = api_get_utc_datetime(); |
|
1694
|
|
|
$userId = api_get_user_id(); |
|
1695
|
|
|
$sql = "UPDATE $table |
|
1696
|
|
|
SET |
|
1697
|
|
|
status_id = '".self::STATUS_CLOSE."', |
|
1698
|
|
|
sys_lastedit_user_id ='$userId', |
|
1699
|
|
|
sys_lastedit_datetime ='$now', |
|
1700
|
|
|
end_date = '$now' |
|
1701
|
|
|
WHERE |
|
1702
|
|
|
DATEDIFF('$now', sys_lastedit_datetime) > 7 AND |
|
1703
|
|
|
status_id != '".self::STATUS_CLOSE."' AND |
|
1704
|
|
|
status_id != '".self::STATUS_NEW."' AND |
|
1705
|
|
|
status_id != '".self::STATUS_FORWARDED."'"; |
|
1706
|
|
|
Database::query($sql); |
|
1707
|
|
|
} |
|
1708
|
|
|
|
|
1709
|
|
|
/** |
|
1710
|
|
|
* @param int $ticketId |
|
1711
|
|
|
* |
|
1712
|
|
|
* @return array |
|
1713
|
|
|
*/ |
|
1714
|
|
|
public static function get_assign_log($ticketId) |
|
1715
|
|
|
{ |
|
1716
|
|
|
$table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
|
1717
|
|
|
$ticketId = (int) $ticketId; |
|
1718
|
|
|
|
|
1719
|
|
|
$sql = "SELECT * FROM $table |
|
1720
|
|
|
WHERE ticket_id = $ticketId |
|
1721
|
|
|
ORDER BY assigned_date DESC"; |
|
1722
|
|
|
$result = Database::query($sql); |
|
1723
|
|
|
$history = []; |
|
1724
|
|
|
$webpath = api_get_path(WEB_PATH); |
|
1725
|
|
|
while ($row = Database::fetch_assoc($result)) { |
|
1726
|
|
|
if ($row['user_id'] != 0) { |
|
1727
|
|
|
$assignuser = api_get_user_info($row['user_id']); |
|
1728
|
|
|
$row['assignuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['user_id'].'" target="_blank">'. |
|
1729
|
|
|
$assignuser['username'].'</a>'; |
|
1730
|
|
|
} else { |
|
1731
|
|
|
$row['assignuser'] = get_lang('Unassign'); |
|
1732
|
|
|
} |
|
1733
|
|
|
$row['assigned_date'] = Display::dateToStringAgoAndLongDate($row['assigned_date']); |
|
1734
|
|
|
$insertuser = api_get_user_info($row['sys_insert_user_id']); |
|
1735
|
|
|
$row['insertuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['sys_insert_user_id'].'" target="_blank">'. |
|
1736
|
|
|
$insertuser['username'].'</a>'; |
|
1737
|
|
|
$history[] = $row; |
|
1738
|
|
|
} |
|
1739
|
|
|
|
|
1740
|
|
|
return $history; |
|
1741
|
|
|
} |
|
1742
|
|
|
|
|
1743
|
|
|
/** |
|
1744
|
|
|
* @param $from |
|
1745
|
|
|
* @param $number_of_items |
|
1746
|
|
|
* @param $column |
|
1747
|
|
|
* @param $direction |
|
1748
|
|
|
* @param null $userId |
|
|
|
|
|
|
1749
|
|
|
* |
|
1750
|
|
|
* @return array |
|
1751
|
|
|
*/ |
|
1752
|
|
|
public static function export_tickets_by_user_id( |
|
1753
|
|
|
$from, |
|
1754
|
|
|
$number_of_items, |
|
1755
|
|
|
$column, |
|
1756
|
|
|
$direction, |
|
1757
|
|
|
$userId = null |
|
1758
|
|
|
) { |
|
1759
|
|
|
$from = (int) $from; |
|
1760
|
|
|
$number_of_items = (int) $number_of_items; |
|
1761
|
|
|
$table_support_category = Database::get_main_table( |
|
1762
|
|
|
TABLE_TICKET_CATEGORY |
|
1763
|
|
|
); |
|
1764
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
|
1765
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
|
1766
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
|
1767
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
|
1768
|
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
|
1769
|
|
|
|
|
1770
|
|
|
if (is_null($direction)) { |
|
1771
|
|
|
$direction = 'DESC'; |
|
1772
|
|
|
} |
|
1773
|
|
|
if (is_null($userId) || $userId == 0) { |
|
1774
|
|
|
$userId = api_get_user_id(); |
|
1775
|
|
|
} |
|
1776
|
|
|
|
|
1777
|
|
|
$sql = "SELECT |
|
1778
|
|
|
ticket.code, |
|
1779
|
|
|
ticket.sys_insert_datetime, |
|
1780
|
|
|
ticket.sys_lastedit_datetime, |
|
1781
|
|
|
cat.name as category, |
|
1782
|
|
|
CONCAT(user.lastname,' ', user.firstname) AS fullname, |
|
1783
|
|
|
status.name as status, |
|
1784
|
|
|
ticket.total_messages as messages, |
|
1785
|
|
|
ticket.assigned_last_user as responsable |
|
1786
|
|
|
FROM $table_support_tickets ticket, |
|
1787
|
|
|
$table_support_category cat , |
|
1788
|
|
|
$table_support_priority priority, |
|
1789
|
|
|
$table_support_status status , |
|
1790
|
|
|
$table_main_user user |
|
1791
|
|
|
WHERE |
|
1792
|
|
|
cat.id = ticket.category_id |
|
1793
|
|
|
AND ticket.priority_id = priority.id |
|
1794
|
|
|
AND ticket.status_id = status.id |
|
1795
|
|
|
AND user.user_id = ticket.request_user "; |
|
1796
|
|
|
// Search simple |
|
1797
|
|
|
if (isset($_GET['submit_simple'])) { |
|
1798
|
|
|
if ($_GET['keyword'] !== '') { |
|
1799
|
|
|
$keyword = Database::escape_string(trim($_GET['keyword'])); |
|
1800
|
|
|
$sql .= " AND (ticket.code = '$keyword' |
|
1801
|
|
|
OR user.firstname LIKE '%$keyword%' |
|
1802
|
|
|
OR user.lastname LIKE '%$keyword%' |
|
1803
|
|
|
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%' |
|
1804
|
|
|
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%' |
|
1805
|
|
|
OR user.username LIKE '%$keyword%') "; |
|
1806
|
|
|
} |
|
1807
|
|
|
} |
|
1808
|
|
|
// Search advanced |
|
1809
|
|
|
if (isset($_GET['submit_advanced'])) { |
|
1810
|
|
|
$keyword_category = Database::escape_string( |
|
1811
|
|
|
trim($_GET['keyword_category']) |
|
1812
|
|
|
); |
|
1813
|
|
|
$keyword_request_user = Database::escape_string( |
|
1814
|
|
|
trim($_GET['keyword_request_user']) |
|
1815
|
|
|
); |
|
1816
|
|
|
$keywordAssignedTo = (int) $_GET['keyword_assigned_to']; |
|
1817
|
|
|
$keyword_start_date_start = Database::escape_string( |
|
1818
|
|
|
trim($_GET['keyword_start_date_start']) |
|
1819
|
|
|
); |
|
1820
|
|
|
$keyword_start_date_end = Database::escape_string( |
|
1821
|
|
|
trim($_GET['keyword_start_date_end']) |
|
1822
|
|
|
); |
|
1823
|
|
|
$keyword_status = Database::escape_string( |
|
1824
|
|
|
trim($_GET['keyword_status']) |
|
1825
|
|
|
); |
|
1826
|
|
|
$keyword_source = Database::escape_string( |
|
1827
|
|
|
trim($_GET['keyword_source']) |
|
1828
|
|
|
); |
|
1829
|
|
|
$keyword_priority = Database::escape_string( |
|
1830
|
|
|
trim($_GET['keyword_priority']) |
|
1831
|
|
|
); |
|
1832
|
|
|
$keyword_range = Database::escape_string( |
|
1833
|
|
|
trim($_GET['keyword_dates']) |
|
1834
|
|
|
); |
|
1835
|
|
|
$keyword_unread = Database::escape_string( |
|
1836
|
|
|
trim($_GET['keyword_unread']) |
|
1837
|
|
|
); |
|
1838
|
|
|
$keyword_course = Database::escape_string( |
|
1839
|
|
|
trim($_GET['keyword_course']) |
|
1840
|
|
|
); |
|
1841
|
|
|
|
|
1842
|
|
|
if ($keyword_category != '') { |
|
1843
|
|
|
$sql .= " AND ticket.category_id = '$keyword_category' "; |
|
1844
|
|
|
} |
|
1845
|
|
|
if ($keyword_request_user != '') { |
|
1846
|
|
|
$sql .= " AND (ticket.request_user = '$keyword_request_user' |
|
1847
|
|
|
OR user.firstname LIKE '%$keyword_request_user%' |
|
1848
|
|
|
OR user.official_code LIKE '%$keyword_request_user%' |
|
1849
|
|
|
OR user.lastname LIKE '%$keyword_request_user%' |
|
1850
|
|
|
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%' |
|
1851
|
|
|
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%' |
|
1852
|
|
|
OR user.username LIKE '%$keyword_request_user%') "; |
|
1853
|
|
|
} |
|
1854
|
|
|
if (!empty($keywordAssignedTo)) { |
|
1855
|
|
|
$sql .= " AND ticket.assigned_last_user = $keywordAssignedTo "; |
|
1856
|
|
|
} |
|
1857
|
|
|
if ($keyword_status != '') { |
|
1858
|
|
|
$sql .= " AND ticket.status_id = '$keyword_status' "; |
|
1859
|
|
|
} |
|
1860
|
|
|
if ($keyword_range == '' && $keyword_start_date_start != '') { |
|
1861
|
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
|
1862
|
|
|
} |
|
1863
|
|
|
if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
|
1864
|
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
|
1865
|
|
|
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
|
1866
|
|
|
} |
|
1867
|
|
|
if ($keyword_priority != '') { |
|
1868
|
|
|
$sql .= " AND ticket.priority_id = '$keyword_priority' "; |
|
1869
|
|
|
} |
|
1870
|
|
|
if ($keyword_source != '') { |
|
1871
|
|
|
$sql .= " AND ticket.source = '$keyword_source' "; |
|
1872
|
|
|
} |
|
1873
|
|
|
if ($keyword_priority != '') { |
|
1874
|
|
|
$sql .= " AND ticket.priority_id = '$keyword_priority' "; |
|
1875
|
|
|
} |
|
1876
|
|
|
if ($keyword_course != '') { |
|
1877
|
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
|
1878
|
|
|
$sql .= " AND ticket.course_id IN ( "; |
|
1879
|
|
|
$sql .= "SELECT id |
|
1880
|
|
|
FROM $course_table |
|
1881
|
|
|
WHERE (title LIKE '%$keyword_course%' |
|
1882
|
|
|
OR code LIKE '%$keyword_course%' |
|
1883
|
|
|
OR visual_code LIKE '%$keyword_course%' )) "; |
|
1884
|
|
|
} |
|
1885
|
|
|
if ($keyword_unread == 'yes') { |
|
1886
|
|
|
$sql .= " AND ticket.id IN ( |
|
1887
|
|
|
SELECT ticket.id |
|
1888
|
|
|
FROM $table_support_tickets ticket, |
|
1889
|
|
|
$table_support_messages message, |
|
1890
|
|
|
$table_main_user user |
|
1891
|
|
|
WHERE ticket.id = message.ticket_id |
|
1892
|
|
|
AND message.status = 'NOL' |
|
1893
|
|
|
AND message.sys_insert_user_id = user.user_id |
|
1894
|
|
|
AND user.status != 1 AND ticket.status_id != '".self::STATUS_FORWARDED."' |
|
1895
|
|
|
GROUP BY ticket.id)"; |
|
1896
|
|
|
} else { |
|
1897
|
|
|
if ($keyword_unread == 'no') { |
|
1898
|
|
|
$sql .= " AND ticket.id NOT IN ( |
|
1899
|
|
|
SELECT ticket.id |
|
1900
|
|
|
FROM $table_support_tickets ticket, |
|
1901
|
|
|
$table_support_messages message, |
|
1902
|
|
|
$table_main_user user |
|
1903
|
|
|
WHERE ticket.id = message.ticket_id |
|
1904
|
|
|
AND message.status = 'NOL' |
|
1905
|
|
|
AND message.sys_insert_user_id = user.user_id |
|
1906
|
|
|
AND user.status != 1 |
|
1907
|
|
|
AND ticket.status_id != '".self::STATUS_FORWARDED."' |
|
1908
|
|
|
GROUP BY ticket.id)"; |
|
1909
|
|
|
} |
|
1910
|
|
|
} |
|
1911
|
|
|
} |
|
1912
|
|
|
|
|
1913
|
|
|
$sql .= " LIMIT $from,$number_of_items"; |
|
1914
|
|
|
|
|
1915
|
|
|
$result = Database::query($sql); |
|
1916
|
|
|
$tickets[0] = [ |
|
|
|
|
|
|
1917
|
|
|
utf8_decode('Ticket#'), |
|
1918
|
|
|
utf8_decode('Fecha'), |
|
1919
|
|
|
utf8_decode('Fecha Edicion'), |
|
1920
|
|
|
utf8_decode('Categoria'), |
|
1921
|
|
|
utf8_decode('Usuario'), |
|
1922
|
|
|
utf8_decode('Estado'), |
|
1923
|
|
|
utf8_decode('Mensajes'), |
|
1924
|
|
|
utf8_decode('Responsable'), |
|
1925
|
|
|
utf8_decode('Programa'), |
|
1926
|
|
|
]; |
|
1927
|
|
|
|
|
1928
|
|
|
while ($row = Database::fetch_assoc($result)) { |
|
1929
|
|
|
if ($row['responsable'] != 0) { |
|
1930
|
|
|
$row['responsable'] = api_get_user_info($row['responsable']); |
|
1931
|
|
|
$row['responsable'] = $row['responsable']['firstname'].' '.$row['responsable']['lastname']; |
|
1932
|
|
|
} |
|
1933
|
|
|
$row['sys_insert_datetime'] = api_format_date( |
|
1934
|
|
|
$row['sys_insert_datetime'], |
|
1935
|
|
|
'%d/%m/%y - %I:%M:%S %p' |
|
1936
|
|
|
); |
|
1937
|
|
|
$row['sys_lastedit_datetime'] = api_format_date( |
|
1938
|
|
|
$row['sys_lastedit_datetime'], |
|
1939
|
|
|
'%d/%m/%y - %I:%M:%S %p' |
|
1940
|
|
|
); |
|
1941
|
|
|
$row['category'] = utf8_decode($row['category']); |
|
1942
|
|
|
$row['programa'] = utf8_decode($row['fullname']); |
|
1943
|
|
|
$row['fullname'] = utf8_decode($row['fullname']); |
|
1944
|
|
|
$row['responsable'] = utf8_decode($row['responsable']); |
|
1945
|
|
|
$tickets[] = $row; |
|
1946
|
|
|
} |
|
1947
|
|
|
|
|
1948
|
|
|
return $tickets; |
|
1949
|
|
|
} |
|
1950
|
|
|
|
|
1951
|
|
|
/** |
|
1952
|
|
|
* @param string $url |
|
1953
|
|
|
* @param int $projectId |
|
1954
|
|
|
* |
|
1955
|
|
|
* @return FormValidator |
|
1956
|
|
|
*/ |
|
1957
|
|
|
public static function getCategoryForm($url, $projectId) |
|
1958
|
|
|
{ |
|
1959
|
|
|
$form = new FormValidator('category', 'post', $url); |
|
1960
|
|
|
$form->addText('name', get_lang('Name')); |
|
1961
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
|
1962
|
|
|
$form->addHidden('project_id', $projectId); |
|
1963
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
|
1964
|
|
|
|
|
1965
|
|
|
return $form; |
|
1966
|
|
|
} |
|
1967
|
|
|
|
|
1968
|
|
|
/** |
|
1969
|
|
|
* @return array |
|
1970
|
|
|
*/ |
|
1971
|
|
|
public static function getStatusList() |
|
1972
|
|
|
{ |
|
1973
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
|
1974
|
|
|
|
|
1975
|
|
|
$list = []; |
|
1976
|
|
|
/** @var Status $row */ |
|
1977
|
|
|
foreach ($items as $row) { |
|
1978
|
|
|
$list[$row->getId()] = $row->getName(); |
|
1979
|
|
|
} |
|
1980
|
|
|
|
|
1981
|
|
|
return $list; |
|
1982
|
|
|
} |
|
1983
|
|
|
|
|
1984
|
|
|
/** |
|
1985
|
|
|
* @param array $criteria |
|
1986
|
|
|
* |
|
1987
|
|
|
* @return array |
|
1988
|
|
|
*/ |
|
1989
|
|
|
public static function getTicketsFromCriteria($criteria) |
|
1990
|
|
|
{ |
|
1991
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Ticket')->findBy($criteria); |
|
1992
|
|
|
|
|
1993
|
|
|
$list = []; |
|
1994
|
|
|
/** @var Ticket $row */ |
|
1995
|
|
|
foreach ($items as $row) { |
|
1996
|
|
|
$list[$row->getId()] = $row->getCode(); |
|
1997
|
|
|
} |
|
1998
|
|
|
|
|
1999
|
|
|
return $list; |
|
2000
|
|
|
} |
|
2001
|
|
|
|
|
2002
|
|
|
/** |
|
2003
|
|
|
* @param string $code |
|
2004
|
|
|
* |
|
2005
|
|
|
* @return int |
|
2006
|
|
|
*/ |
|
2007
|
|
|
public static function getStatusIdFromCode($code) |
|
2008
|
|
|
{ |
|
2009
|
|
|
$item = Database::getManager() |
|
2010
|
|
|
->getRepository('ChamiloTicketBundle:Status') |
|
2011
|
|
|
->findOneBy(['code' => $code]) |
|
2012
|
|
|
; |
|
2013
|
|
|
|
|
2014
|
|
|
if ($item) { |
|
2015
|
|
|
return $item->getId(); |
|
2016
|
|
|
} |
|
2017
|
|
|
|
|
2018
|
|
|
return 0; |
|
2019
|
|
|
} |
|
2020
|
|
|
|
|
2021
|
|
|
/** |
|
2022
|
|
|
* @return array |
|
2023
|
|
|
*/ |
|
2024
|
|
|
public static function getPriorityList() |
|
2025
|
|
|
{ |
|
2026
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
|
2027
|
|
|
|
|
2028
|
|
|
$list = []; |
|
2029
|
|
|
/** @var Priority $row */ |
|
2030
|
|
|
foreach ($projects as $row) { |
|
2031
|
|
|
$list[$row->getId()] = $row->getName(); |
|
2032
|
|
|
} |
|
2033
|
|
|
|
|
2034
|
|
|
return $list; |
|
2035
|
|
|
} |
|
2036
|
|
|
|
|
2037
|
|
|
/** |
|
2038
|
|
|
* @return array |
|
2039
|
|
|
*/ |
|
2040
|
|
|
public static function getProjects() |
|
2041
|
|
|
{ |
|
2042
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
|
2043
|
|
|
|
|
2044
|
|
|
$list = []; |
|
2045
|
|
|
/** @var Project $row */ |
|
2046
|
|
|
foreach ($projects as $row) { |
|
2047
|
|
|
$list[] = [ |
|
2048
|
|
|
'id' => $row->getId(), |
|
2049
|
|
|
'0' => $row->getId(), |
|
2050
|
|
|
'1' => $row->getName(), |
|
2051
|
|
|
'2' => $row->getDescription(), |
|
2052
|
|
|
'3' => $row->getId(), |
|
2053
|
|
|
]; |
|
2054
|
|
|
} |
|
2055
|
|
|
|
|
2056
|
|
|
return $list; |
|
2057
|
|
|
} |
|
2058
|
|
|
|
|
2059
|
|
|
/** |
|
2060
|
|
|
* @return array |
|
2061
|
|
|
*/ |
|
2062
|
|
|
public static function getProjectsSimple() |
|
2063
|
|
|
{ |
|
2064
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
|
2065
|
|
|
|
|
2066
|
|
|
$list = []; |
|
2067
|
|
|
/** @var Project $row */ |
|
2068
|
|
|
foreach ($projects as $row) { |
|
2069
|
|
|
$list[] = [ |
|
2070
|
|
|
'id' => $row->getId(), |
|
2071
|
|
|
'0' => $row->getId(), |
|
2072
|
|
|
'1' => Display::url( |
|
2073
|
|
|
$row->getName(), |
|
2074
|
|
|
api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$row->getId() |
|
2075
|
|
|
), |
|
2076
|
|
|
'2' => $row->getDescription(), |
|
2077
|
|
|
]; |
|
2078
|
|
|
} |
|
2079
|
|
|
|
|
2080
|
|
|
return $list; |
|
2081
|
|
|
} |
|
2082
|
|
|
|
|
2083
|
|
|
/** |
|
2084
|
|
|
* @return int |
|
2085
|
|
|
*/ |
|
2086
|
|
|
public static function getProjectsCount() |
|
2087
|
|
|
{ |
|
2088
|
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->createQueryBuilder('p') |
|
2089
|
|
|
->select('COUNT(p.id)') |
|
2090
|
|
|
->getQuery() |
|
2091
|
|
|
->getSingleScalarResult(); |
|
2092
|
|
|
|
|
2093
|
|
|
return $count; |
|
2094
|
|
|
} |
|
2095
|
|
|
|
|
2096
|
|
|
/** |
|
2097
|
|
|
* @param array $params |
|
2098
|
|
|
*/ |
|
2099
|
|
|
public static function addProject($params) |
|
2100
|
|
|
{ |
|
2101
|
|
|
$project = new Project(); |
|
2102
|
|
|
$project->setName($params['name']); |
|
2103
|
|
|
$project->setDescription($params['description']); |
|
2104
|
|
|
$project->setInsertUserId(api_get_user_id()); |
|
2105
|
|
|
|
|
2106
|
|
|
Database::getManager()->persist($project); |
|
2107
|
|
|
Database::getManager()->flush(); |
|
2108
|
|
|
} |
|
2109
|
|
|
|
|
2110
|
|
|
/** |
|
2111
|
|
|
* @param int $id |
|
2112
|
|
|
* |
|
2113
|
|
|
* @return Project |
|
2114
|
|
|
*/ |
|
2115
|
|
|
public static function getProject($id) |
|
2116
|
|
|
{ |
|
2117
|
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Project')->find($id); |
|
2118
|
|
|
} |
|
2119
|
|
|
|
|
2120
|
|
|
/** |
|
2121
|
|
|
* @param int $id |
|
2122
|
|
|
* @param array $params |
|
2123
|
|
|
*/ |
|
2124
|
|
|
public static function updateProject($id, $params) |
|
2125
|
|
|
{ |
|
2126
|
|
|
$project = self::getProject($id); |
|
2127
|
|
|
$project->setName($params['name']); |
|
2128
|
|
|
$project->setDescription($params['description']); |
|
2129
|
|
|
$project->setLastEditDateTime(new DateTime($params['sys_lastedit_datetime'])); |
|
2130
|
|
|
$project->setLastEditUserId($params['sys_lastedit_user_id']); |
|
2131
|
|
|
|
|
2132
|
|
|
Database::getManager()->merge($project); |
|
2133
|
|
|
Database::getManager()->flush(); |
|
2134
|
|
|
} |
|
2135
|
|
|
|
|
2136
|
|
|
/** |
|
2137
|
|
|
* @param int $id |
|
2138
|
|
|
*/ |
|
2139
|
|
|
public static function deleteProject($id) |
|
2140
|
|
|
{ |
|
2141
|
|
|
$project = self::getProject($id); |
|
2142
|
|
|
if ($project) { |
|
|
|
|
|
|
2143
|
|
|
Database::getManager()->remove($project); |
|
2144
|
|
|
Database::getManager()->flush(); |
|
2145
|
|
|
} |
|
2146
|
|
|
} |
|
2147
|
|
|
|
|
2148
|
|
|
/** |
|
2149
|
|
|
* @param string $url |
|
2150
|
|
|
* |
|
2151
|
|
|
* @return FormValidator |
|
2152
|
|
|
*/ |
|
2153
|
|
|
public static function getProjectForm($url) |
|
2154
|
|
|
{ |
|
2155
|
|
|
$form = new FormValidator('project', 'post', $url); |
|
2156
|
|
|
$form->addText('name', get_lang('Name')); |
|
2157
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
|
2158
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
|
2159
|
|
|
|
|
2160
|
|
|
return $form; |
|
2161
|
|
|
} |
|
2162
|
|
|
|
|
2163
|
|
|
/** |
|
2164
|
|
|
* @return array |
|
2165
|
|
|
*/ |
|
2166
|
|
|
public static function getStatusAdminList() |
|
2167
|
|
|
{ |
|
2168
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
|
2169
|
|
|
|
|
2170
|
|
|
$list = []; |
|
2171
|
|
|
/** @var Status $row */ |
|
2172
|
|
|
foreach ($items as $row) { |
|
2173
|
|
|
$list[] = [ |
|
2174
|
|
|
'id' => $row->getId(), |
|
2175
|
|
|
'code' => $row->getCode(), |
|
2176
|
|
|
'0' => $row->getId(), |
|
2177
|
|
|
'1' => $row->getName(), |
|
2178
|
|
|
'2' => $row->getDescription(), |
|
2179
|
|
|
'3' => $row->getId(), |
|
2180
|
|
|
]; |
|
2181
|
|
|
} |
|
2182
|
|
|
|
|
2183
|
|
|
return $list; |
|
2184
|
|
|
} |
|
2185
|
|
|
|
|
2186
|
|
|
/** |
|
2187
|
|
|
* @return array |
|
2188
|
|
|
*/ |
|
2189
|
|
|
public static function getStatusSimple() |
|
2190
|
|
|
{ |
|
2191
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
|
2192
|
|
|
|
|
2193
|
|
|
$list = []; |
|
2194
|
|
|
/** @var Project $row */ |
|
2195
|
|
|
foreach ($projects as $row) { |
|
2196
|
|
|
$list[] = [ |
|
2197
|
|
|
'id' => $row->getId(), |
|
2198
|
|
|
'0' => $row->getId(), |
|
2199
|
|
|
'1' => Display::url($row->getName()), |
|
|
|
|
|
|
2200
|
|
|
'2' => $row->getDescription(), |
|
2201
|
|
|
]; |
|
2202
|
|
|
} |
|
2203
|
|
|
|
|
2204
|
|
|
return $list; |
|
2205
|
|
|
} |
|
2206
|
|
|
|
|
2207
|
|
|
/** |
|
2208
|
|
|
* @return int |
|
2209
|
|
|
*/ |
|
2210
|
|
|
public static function getStatusCount() |
|
2211
|
|
|
{ |
|
2212
|
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->createQueryBuilder('p') |
|
2213
|
|
|
->select('COUNT(p.id)') |
|
2214
|
|
|
->getQuery() |
|
2215
|
|
|
->getSingleScalarResult(); |
|
2216
|
|
|
|
|
2217
|
|
|
return $count; |
|
2218
|
|
|
} |
|
2219
|
|
|
|
|
2220
|
|
|
/** |
|
2221
|
|
|
* @param array $params |
|
2222
|
|
|
*/ |
|
2223
|
|
|
public static function addStatus($params) |
|
2224
|
|
|
{ |
|
2225
|
|
|
$item = new Status(); |
|
2226
|
|
|
$item->setCode(URLify::filter($params['name'])); |
|
2227
|
|
|
$item->setName($params['name']); |
|
2228
|
|
|
$item->setDescription($params['description']); |
|
2229
|
|
|
|
|
2230
|
|
|
Database::getManager()->persist($item); |
|
2231
|
|
|
Database::getManager()->flush(); |
|
2232
|
|
|
} |
|
2233
|
|
|
|
|
2234
|
|
|
/** |
|
2235
|
|
|
* @param $id |
|
2236
|
|
|
* |
|
2237
|
|
|
* @return Project |
|
2238
|
|
|
*/ |
|
2239
|
|
|
public static function getStatus($id) |
|
2240
|
|
|
{ |
|
2241
|
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Status')->find($id); |
|
2242
|
|
|
} |
|
2243
|
|
|
|
|
2244
|
|
|
/** |
|
2245
|
|
|
* @param int $id |
|
2246
|
|
|
* @param array $params |
|
2247
|
|
|
*/ |
|
2248
|
|
|
public static function updateStatus($id, $params) |
|
2249
|
|
|
{ |
|
2250
|
|
|
$item = self::getStatus($id); |
|
2251
|
|
|
$item->setName($params['name']); |
|
2252
|
|
|
$item->setDescription($params['description']); |
|
2253
|
|
|
|
|
2254
|
|
|
Database::getManager()->merge($item); |
|
2255
|
|
|
Database::getManager()->flush(); |
|
2256
|
|
|
} |
|
2257
|
|
|
|
|
2258
|
|
|
/** |
|
2259
|
|
|
* @param int $id |
|
2260
|
|
|
*/ |
|
2261
|
|
|
public static function deleteStatus($id) |
|
2262
|
|
|
{ |
|
2263
|
|
|
$item = self::getStatus($id); |
|
2264
|
|
|
if ($item) { |
|
|
|
|
|
|
2265
|
|
|
Database::getManager()->remove($item); |
|
2266
|
|
|
Database::getManager()->flush(); |
|
2267
|
|
|
} |
|
2268
|
|
|
} |
|
2269
|
|
|
|
|
2270
|
|
|
/** |
|
2271
|
|
|
* @param string $url |
|
2272
|
|
|
* |
|
2273
|
|
|
* @return FormValidator |
|
2274
|
|
|
*/ |
|
2275
|
|
|
public static function getStatusForm($url) |
|
2276
|
|
|
{ |
|
2277
|
|
|
$form = new FormValidator('status', 'post', $url); |
|
2278
|
|
|
$form->addText('name', get_lang('Name')); |
|
2279
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
|
2280
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
|
2281
|
|
|
|
|
2282
|
|
|
return $form; |
|
2283
|
|
|
} |
|
2284
|
|
|
|
|
2285
|
|
|
/** |
|
2286
|
|
|
* @return array |
|
2287
|
|
|
*/ |
|
2288
|
|
|
public static function getPriorityAdminList() |
|
2289
|
|
|
{ |
|
2290
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
|
2291
|
|
|
|
|
2292
|
|
|
$list = []; |
|
2293
|
|
|
/** @var Status $row */ |
|
2294
|
|
|
foreach ($items as $row) { |
|
2295
|
|
|
$list[] = [ |
|
2296
|
|
|
'id' => $row->getId(), |
|
2297
|
|
|
'code' => $row->getCode(), |
|
2298
|
|
|
'0' => $row->getId(), |
|
2299
|
|
|
'1' => $row->getName(), |
|
2300
|
|
|
'2' => $row->getDescription(), |
|
2301
|
|
|
'3' => $row->getId(), |
|
2302
|
|
|
]; |
|
2303
|
|
|
} |
|
2304
|
|
|
|
|
2305
|
|
|
return $list; |
|
2306
|
|
|
} |
|
2307
|
|
|
|
|
2308
|
|
|
/** |
|
2309
|
|
|
* @return array |
|
2310
|
|
|
*/ |
|
2311
|
|
|
public static function getPrioritySimple() |
|
2312
|
|
|
{ |
|
2313
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
|
2314
|
|
|
|
|
2315
|
|
|
$list = []; |
|
2316
|
|
|
/** @var Priority $row */ |
|
2317
|
|
|
foreach ($projects as $row) { |
|
2318
|
|
|
$list[] = [ |
|
2319
|
|
|
'id' => $row->getId(), |
|
2320
|
|
|
'0' => $row->getId(), |
|
2321
|
|
|
'1' => Display::url($row->getName()), |
|
|
|
|
|
|
2322
|
|
|
'2' => $row->getDescription(), |
|
2323
|
|
|
]; |
|
2324
|
|
|
} |
|
2325
|
|
|
|
|
2326
|
|
|
return $list; |
|
2327
|
|
|
} |
|
2328
|
|
|
|
|
2329
|
|
|
/** |
|
2330
|
|
|
* @return int |
|
2331
|
|
|
*/ |
|
2332
|
|
|
public static function getPriorityCount() |
|
2333
|
|
|
{ |
|
2334
|
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->createQueryBuilder('p') |
|
2335
|
|
|
->select('COUNT(p.id)') |
|
2336
|
|
|
->getQuery() |
|
2337
|
|
|
->getSingleScalarResult(); |
|
2338
|
|
|
|
|
2339
|
|
|
return $count; |
|
2340
|
|
|
} |
|
2341
|
|
|
|
|
2342
|
|
|
/** |
|
2343
|
|
|
* @param array $params |
|
2344
|
|
|
*/ |
|
2345
|
|
|
public static function addPriority($params) |
|
2346
|
|
|
{ |
|
2347
|
|
|
$item = new Priority(); |
|
2348
|
|
|
$item |
|
2349
|
|
|
->setCode(URLify::filter($params['name'])) |
|
2350
|
|
|
->setName($params['name']) |
|
2351
|
|
|
->setDescription($params['description']) |
|
2352
|
|
|
->setColor('') |
|
2353
|
|
|
->setInsertUserId(api_get_user_id()) |
|
2354
|
|
|
->setUrgency('') |
|
2355
|
|
|
; |
|
2356
|
|
|
|
|
2357
|
|
|
Database::getManager()->persist($item); |
|
2358
|
|
|
Database::getManager()->flush(); |
|
2359
|
|
|
} |
|
2360
|
|
|
|
|
2361
|
|
|
/** |
|
2362
|
|
|
* @param $id |
|
2363
|
|
|
* |
|
2364
|
|
|
* @return Priority |
|
2365
|
|
|
*/ |
|
2366
|
|
|
public static function getPriority($id) |
|
2367
|
|
|
{ |
|
2368
|
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->find($id); |
|
2369
|
|
|
} |
|
2370
|
|
|
|
|
2371
|
|
|
/** |
|
2372
|
|
|
* @param int $id |
|
2373
|
|
|
* @param array $params |
|
2374
|
|
|
*/ |
|
2375
|
|
|
public static function updatePriority($id, $params) |
|
2376
|
|
|
{ |
|
2377
|
|
|
$item = self::getPriority($id); |
|
2378
|
|
|
$item->setName($params['name']); |
|
2379
|
|
|
$item->setDescription($params['description']); |
|
2380
|
|
|
|
|
2381
|
|
|
Database::getManager()->merge($item); |
|
2382
|
|
|
Database::getManager()->flush(); |
|
2383
|
|
|
} |
|
2384
|
|
|
|
|
2385
|
|
|
/** |
|
2386
|
|
|
* @param int $id |
|
2387
|
|
|
*/ |
|
2388
|
|
|
public static function deletePriority($id) |
|
2389
|
|
|
{ |
|
2390
|
|
|
$item = self::getPriority($id); |
|
2391
|
|
|
if ($item) { |
|
|
|
|
|
|
2392
|
|
|
Database::getManager()->remove($item); |
|
2393
|
|
|
Database::getManager()->flush(); |
|
2394
|
|
|
} |
|
2395
|
|
|
} |
|
2396
|
|
|
|
|
2397
|
|
|
/** |
|
2398
|
|
|
* @param string $url |
|
2399
|
|
|
* |
|
2400
|
|
|
* @return FormValidator |
|
2401
|
|
|
*/ |
|
2402
|
|
|
public static function getPriorityForm($url) |
|
2403
|
|
|
{ |
|
2404
|
|
|
$form = new FormValidator('priority', 'post', $url); |
|
2405
|
|
|
$form->addText('name', get_lang('Name')); |
|
2406
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
|
2407
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
|
2408
|
|
|
|
|
2409
|
|
|
return $form; |
|
2410
|
|
|
} |
|
2411
|
|
|
|
|
2412
|
|
|
/** |
|
2413
|
|
|
* Returns a list of menu elements for the tickets system's configuration. |
|
2414
|
|
|
* |
|
2415
|
|
|
* @param string $exclude The element to exclude from the list |
|
2416
|
|
|
* |
|
2417
|
|
|
* @return array |
|
2418
|
|
|
*/ |
|
2419
|
|
|
public static function getSettingsMenuItems($exclude = null) |
|
2420
|
|
|
{ |
|
2421
|
|
|
$project = [ |
|
2422
|
|
|
'icon' => 'project.png', |
|
2423
|
|
|
'url' => 'projects.php', |
|
2424
|
|
|
'content' => get_lang('Projects'), |
|
2425
|
|
|
]; |
|
2426
|
|
|
$status = [ |
|
2427
|
|
|
'icon' => 'check-circle.png', |
|
2428
|
|
|
'url' => 'status.php', |
|
2429
|
|
|
'content' => get_lang('Status'), |
|
2430
|
|
|
]; |
|
2431
|
|
|
$priority = [ |
|
2432
|
|
|
'icon' => 'tickets_urgent.png', |
|
2433
|
|
|
'url' => 'priorities.php', |
|
2434
|
|
|
'content' => get_lang('Priority'), |
|
2435
|
|
|
]; |
|
2436
|
|
|
switch ($exclude) { |
|
2437
|
|
|
case 'project': |
|
2438
|
|
|
$items = [$status, $priority]; |
|
2439
|
|
|
break; |
|
2440
|
|
|
case 'status': |
|
2441
|
|
|
$items = [$project, $priority]; |
|
2442
|
|
|
break; |
|
2443
|
|
|
case 'priority': |
|
2444
|
|
|
$items = [$project, $status]; |
|
2445
|
|
|
break; |
|
2446
|
|
|
default: |
|
2447
|
|
|
$items = [$project, $status, $priority]; |
|
2448
|
|
|
break; |
|
2449
|
|
|
} |
|
2450
|
|
|
|
|
2451
|
|
|
return $items; |
|
2452
|
|
|
} |
|
2453
|
|
|
|
|
2454
|
|
|
/** |
|
2455
|
|
|
* Returns a list of strings representing the default statuses. |
|
2456
|
|
|
* |
|
2457
|
|
|
* @return array |
|
2458
|
|
|
*/ |
|
2459
|
|
|
public static function getDefaultStatusList() |
|
2460
|
|
|
{ |
|
2461
|
|
|
return [ |
|
2462
|
|
|
self::STATUS_NEW, |
|
2463
|
|
|
self::STATUS_PENDING, |
|
2464
|
|
|
self::STATUS_UNCONFIRMED, |
|
2465
|
|
|
self::STATUS_CLOSE, |
|
2466
|
|
|
self::STATUS_FORWARDED, |
|
2467
|
|
|
]; |
|
2468
|
|
|
} |
|
2469
|
|
|
|
|
2470
|
|
|
/** |
|
2471
|
|
|
* @return array |
|
2472
|
|
|
*/ |
|
2473
|
|
|
public static function getDefaultPriorityList() |
|
2474
|
|
|
{ |
|
2475
|
|
|
return [ |
|
2476
|
|
|
self::PRIORITY_NORMAL, |
|
2477
|
|
|
self::PRIORITY_HIGH, |
|
2478
|
|
|
self::PRIORITY_LOW, |
|
2479
|
|
|
self::STATUS_CLOSE, |
|
2480
|
|
|
self::STATUS_FORWARDED, |
|
2481
|
|
|
]; |
|
2482
|
|
|
} |
|
2483
|
|
|
|
|
2484
|
|
|
/** |
|
2485
|
|
|
* Deletes the user from all the ticket system. |
|
2486
|
|
|
* |
|
2487
|
|
|
* @param int $userId |
|
2488
|
|
|
*/ |
|
2489
|
|
|
public static function deleteUserFromTicketSystem($userId) |
|
2490
|
|
|
{ |
|
2491
|
|
|
$userId = (int) $userId; |
|
2492
|
|
|
$schema = Database::getManager()->getConnection()->getSchemaManager(); |
|
2493
|
|
|
|
|
2494
|
|
|
if ($schema->tablesExist('ticket_assigned_log')) { |
|
2495
|
|
|
$sql = "UPDATE ticket_assigned_log SET user_id = NULL WHERE user_id = $userId"; |
|
2496
|
|
|
Database::query($sql); |
|
2497
|
|
|
|
|
2498
|
|
|
$sql = "UPDATE ticket_assigned_log SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
|
2499
|
|
|
Database::query($sql); |
|
2500
|
|
|
} |
|
2501
|
|
|
|
|
2502
|
|
|
if ($schema->tablesExist('ticket_ticket')) { |
|
2503
|
|
|
$sql = "UPDATE ticket_ticket SET assigned_last_user = NULL WHERE assigned_last_user = $userId"; |
|
2504
|
|
|
Database::query($sql); |
|
2505
|
|
|
|
|
2506
|
|
|
$sql = "UPDATE ticket_ticket SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
|
2507
|
|
|
Database::query($sql); |
|
2508
|
|
|
|
|
2509
|
|
|
$sql = "UPDATE ticket_ticket SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
|
2510
|
|
|
Database::query($sql); |
|
2511
|
|
|
} |
|
2512
|
|
|
|
|
2513
|
|
|
if ($schema->tablesExist('ticket_category')) { |
|
2514
|
|
|
$sql = "UPDATE ticket_category SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
|
2515
|
|
|
Database::query($sql); |
|
2516
|
|
|
|
|
2517
|
|
|
$sql = "UPDATE ticket_category SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
|
2518
|
|
|
Database::query($sql); |
|
2519
|
|
|
} |
|
2520
|
|
|
|
|
2521
|
|
|
if ($schema->tablesExist('ticket_category_rel_user')) { |
|
2522
|
|
|
$sql = "DELETE FROM ticket_category_rel_user WHERE user_id = $userId"; |
|
2523
|
|
|
Database::query($sql); |
|
2524
|
|
|
} |
|
2525
|
|
|
|
|
2526
|
|
|
if ($schema->tablesExist('ticket_message')) { |
|
2527
|
|
|
$sql = "UPDATE ticket_message SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
|
2528
|
|
|
Database::query($sql); |
|
2529
|
|
|
|
|
2530
|
|
|
$sql = "UPDATE ticket_message SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
|
2531
|
|
|
Database::query($sql); |
|
2532
|
|
|
} |
|
2533
|
|
|
|
|
2534
|
|
|
if ($schema->tablesExist('ticket_message_attachments')) { |
|
2535
|
|
|
$sql = "UPDATE ticket_message_attachments SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
|
2536
|
|
|
Database::query($sql); |
|
2537
|
|
|
|
|
2538
|
|
|
$sql = "UPDATE ticket_message_attachments SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
|
2539
|
|
|
Database::query($sql); |
|
2540
|
|
|
} |
|
2541
|
|
|
|
|
2542
|
|
|
if ($schema->tablesExist('ticket_priority')) { |
|
2543
|
|
|
$sql = "UPDATE ticket_priority SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
|
2544
|
|
|
Database::query($sql); |
|
2545
|
|
|
|
|
2546
|
|
|
$sql = "UPDATE ticket_priority SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
|
2547
|
|
|
Database::query($sql); |
|
2548
|
|
|
} |
|
2549
|
|
|
|
|
2550
|
|
|
if ($schema->tablesExist('ticket_project')) { |
|
2551
|
|
|
$sql = "UPDATE ticket_project SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
|
2552
|
|
|
Database::query($sql); |
|
2553
|
|
|
|
|
2554
|
|
|
$sql = "UPDATE ticket_project SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
|
2555
|
|
|
Database::query($sql); |
|
2556
|
|
|
} |
|
2557
|
|
|
} |
|
2558
|
|
|
|
|
2559
|
|
|
/** |
|
2560
|
|
|
* @param array $userInfo |
|
2561
|
|
|
* @param int $projectId |
|
2562
|
|
|
* |
|
2563
|
|
|
* @return bool |
|
2564
|
|
|
*/ |
|
2565
|
|
|
public static function userIsAllowInProject($userInfo, $projectId) |
|
2566
|
|
|
{ |
|
2567
|
|
|
if (api_is_platform_admin()) { |
|
2568
|
|
|
return true; |
|
2569
|
|
|
} |
|
2570
|
|
|
|
|
2571
|
|
|
$allowRoleList = self::getAllowedRolesFromProject($projectId); |
|
2572
|
|
|
|
|
2573
|
|
|
// Check if a role was set to the project |
|
2574
|
|
|
// Project 1 is considered the default and is accessible to all users |
|
2575
|
|
|
if (!empty($allowRoleList) && is_array($allowRoleList)) { |
|
2576
|
|
|
if (in_array($userInfo['status'], $allowRoleList)) { |
|
2577
|
|
|
return true; |
|
2578
|
|
|
} |
|
2579
|
|
|
} |
|
2580
|
|
|
|
|
2581
|
|
|
return false; |
|
2582
|
|
|
} |
|
2583
|
|
|
|
|
2584
|
|
|
/** |
|
2585
|
|
|
* @param int $projectId |
|
2586
|
|
|
* |
|
2587
|
|
|
* @todo load from database instead of configuration.php setting |
|
2588
|
|
|
* |
|
2589
|
|
|
* @return array |
|
2590
|
|
|
*/ |
|
2591
|
|
|
public static function getAllowedRolesFromProject($projectId) |
|
2592
|
|
|
{ |
|
2593
|
|
|
$options = api_get_configuration_value('ticket_project_user_roles'); |
|
2594
|
|
|
if ($options) { |
|
2595
|
|
|
if (isset($options['permissions'][$projectId])) { |
|
2596
|
|
|
return $options['permissions'][$projectId]; |
|
2597
|
|
|
} |
|
2598
|
|
|
} |
|
2599
|
|
|
|
|
2600
|
|
|
return []; |
|
2601
|
|
|
} |
|
2602
|
|
|
|
|
2603
|
|
|
public static function notifiyTicketUpdated(int $ticketId, int $categoryId, string $message) |
|
2604
|
|
|
{ |
|
2605
|
|
|
$subject = get_lang('TicketUpdated'); |
|
2606
|
|
|
|
|
2607
|
|
|
TicketManager::sendNotification($ticketId, $subject, $message); |
|
2608
|
|
|
|
|
2609
|
|
|
if (empty($categoryId)) { |
|
2610
|
|
|
return; |
|
2611
|
|
|
} |
|
2612
|
|
|
|
|
2613
|
|
|
$usersInCategory = self::getUsersInCategory($categoryId); |
|
2614
|
|
|
|
|
2615
|
|
|
if (!empty($usersInCategory)) { |
|
2616
|
|
|
foreach ($usersInCategory as $data) { |
|
2617
|
|
|
if ($data['user_id']) { |
|
2618
|
|
|
self::sendNotification($ticketId, $subject, $message, $data['user_id']); |
|
2619
|
|
|
} |
|
2620
|
|
|
} |
|
2621
|
|
|
|
|
2622
|
|
|
return; |
|
2623
|
|
|
} |
|
2624
|
|
|
|
|
2625
|
|
|
if ('true' === api_get_setting('ticket_send_warning_to_all_admins')) { |
|
2626
|
|
|
$categoryInfo = self::getCategory($categoryId); |
|
2627
|
|
|
|
|
2628
|
|
|
$warningNoUsers = sprintf( |
|
2629
|
|
|
get_lang('WarningCategoryXDoesntHaveUsers'), |
|
2630
|
|
|
$categoryInfo['name'] |
|
2631
|
|
|
); |
|
2632
|
|
|
|
|
2633
|
|
|
$message = Display::return_message($warningNoUsers, 'warning') |
|
2634
|
|
|
.$message; |
|
2635
|
|
|
|
|
2636
|
|
|
$adminsToNotify = UserManager::get_all_administrators(); |
|
2637
|
|
|
|
|
2638
|
|
|
foreach ($adminsToNotify as $userId => $data) { |
|
2639
|
|
|
if ($data['active']) { |
|
2640
|
|
|
self::sendNotification($ticketId, $subject, $message, $userId); |
|
2641
|
|
|
} |
|
2642
|
|
|
} |
|
2643
|
|
|
} |
|
2644
|
|
|
} |
|
2645
|
|
|
} |
chamilo /
chamilo-lms
Loading history...
In PHP, under loose comparison (like
==, or!=, orswitchconditions), values of different types might be equal.For
integervalues, zero is a special case, in particular the following results might be unexpected: