chamilo /
chamilo-lms
| Total Complexity | 272 |
| Total Lines | 2532 |
| Duplicated Lines | 0 % |
| Changes | 1 | ||
| Bugs | 0 | Features | 0 |
Complex classes like TicketManager often do a lot of different things. To break such a class down, we need to identify a cohesive component within that class. A common approach to find such a component is to look for fields/methods that share the same prefixes, or suffixes.
Once you have determined the fields that belong together, you can apply the Extract Class refactoring. If the component makes sense as a sub-class, Extract Subclass is also a candidate, and is often faster.
While breaking up the class, it is a good idea to analyze how other classes use TicketManager, and based on these observations, apply Extract Interface, too.
| 1 | <?php |
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| 15 | class TicketManager |
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| 16 | { |
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| 17 | const PRIORITY_NORMAL = 'NRM'; |
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| 18 | const PRIORITY_HIGH = 'HGH'; |
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| 19 | const PRIORITY_LOW = 'LOW'; |
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| 20 | |||
| 21 | const SOURCE_EMAIL = 'MAI'; |
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| 22 | const SOURCE_PHONE = 'TEL'; |
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| 23 | const SOURCE_PLATFORM = 'PLA'; |
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| 24 | const SOURCE_PRESENTIAL = 'PRE'; |
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| 25 | |||
| 26 | const STATUS_NEW = 'NAT'; |
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| 27 | const STATUS_PENDING = 'PND'; |
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| 28 | const STATUS_UNCONFIRMED = 'XCF'; |
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| 29 | const STATUS_CLOSE = 'CLS'; |
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| 30 | const STATUS_FORWARDED = 'REE'; |
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| 31 | |||
| 32 | /** |
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| 33 | * Constructor. |
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| 34 | */ |
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| 35 | public function __construct() |
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| 37 | } |
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| 38 | |||
| 39 | /** |
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| 40 | * Get categories of tickets. |
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| 41 | * |
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| 42 | * @param int $projectId |
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| 43 | * @param string $order |
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| 44 | * |
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| 45 | * @return array |
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| 46 | */ |
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| 47 | public static function get_all_tickets_categories($projectId, $order = '') |
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| 48 | { |
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| 49 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 50 | $table_support_project = Database::get_main_table(TABLE_TICKET_PROJECT); |
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| 51 | |||
| 52 | $order = empty($order) ? 'category.total_tickets DESC' : $order; |
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| 53 | $order = Database::escape_string($order); |
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| 54 | $projectId = (int) $projectId; |
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| 55 | |||
| 56 | $sql = "SELECT |
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| 57 | category.*, |
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| 58 | category.id category_id, |
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| 59 | project.other_area, |
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| 60 | project.email |
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| 61 | FROM |
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| 62 | $table_support_category category |
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| 63 | INNER JOIN $table_support_project project |
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| 64 | ON project.id = category.project_id |
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| 65 | WHERE project.id = $projectId |
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| 66 | ORDER BY $order"; |
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| 67 | $result = Database::query($sql); |
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| 68 | $types = []; |
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| 69 | while ($row = Database::fetch_assoc($result)) { |
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| 70 | $types[] = $row; |
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| 71 | } |
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| 72 | |||
| 73 | return $types; |
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| 74 | } |
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| 75 | |||
| 76 | /** |
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| 77 | * @param $from |
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| 78 | * @param $numberItems |
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| 79 | * @param $column |
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| 80 | * @param $direction |
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| 81 | * |
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| 82 | * @return array |
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| 83 | */ |
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| 84 | public static function getCategories($from, $numberItems, $column, $direction) |
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| 85 | { |
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| 86 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 87 | $sql = "SELECT id, name, description, total_tickets |
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| 88 | FROM $table"; |
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| 89 | |||
| 90 | if (!in_array($direction, ['ASC', 'DESC'])) { |
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| 91 | $direction = 'ASC'; |
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| 92 | } |
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| 93 | $column = (int) $column; |
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| 94 | $from = (int) $from; |
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| 95 | $numberItems = (int) $numberItems; |
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| 96 | |||
| 97 | //$sql .= " ORDER BY col$column $direction "; |
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| 98 | $sql .= " LIMIT $from,$numberItems"; |
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| 99 | |||
| 100 | $result = Database::query($sql); |
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| 101 | $types = []; |
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| 102 | while ($row = Database::fetch_array($result)) { |
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| 103 | $types[] = $row; |
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| 104 | } |
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| 105 | |||
| 106 | return $types; |
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| 107 | } |
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| 108 | |||
| 109 | /** |
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| 110 | * @param int $id |
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| 111 | * |
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| 112 | * @return array|mixed |
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| 113 | */ |
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| 114 | public static function getCategory($id) |
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| 115 | { |
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| 116 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 117 | $id = (int) $id; |
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| 118 | $sql = "SELECT id, name, description, total_tickets |
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| 119 | FROM $table WHERE id = $id"; |
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| 120 | |||
| 121 | $result = Database::query($sql); |
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| 122 | $category = Database::fetch_array($result); |
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| 123 | |||
| 124 | return $category; |
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| 125 | } |
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| 126 | |||
| 127 | /** |
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| 128 | * @return int |
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| 129 | */ |
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| 130 | public static function getCategoriesCount() |
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| 131 | { |
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| 132 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 133 | |||
| 134 | $sql = "SELECT count(id) count |
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| 135 | FROM $table "; |
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| 136 | |||
| 137 | $result = Database::query($sql); |
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| 138 | $category = Database::fetch_array($result); |
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| 139 | |||
| 140 | return $category['count']; |
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| 141 | } |
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| 142 | |||
| 143 | /** |
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| 144 | * @param int $id |
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| 145 | * @param array $params |
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| 146 | */ |
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| 147 | public static function updateCategory($id, $params) |
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| 148 | { |
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| 149 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 150 | $id = (int) $id; |
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| 151 | Database::update($table, $params, ['id = ?' => $id]); |
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| 152 | } |
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| 153 | |||
| 154 | /** |
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| 155 | * @param array $params |
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| 156 | */ |
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| 157 | public static function addCategory($params) |
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| 161 | } |
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| 162 | |||
| 163 | /** |
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| 164 | * @param int $id |
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| 165 | * |
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| 166 | * @return bool |
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| 167 | */ |
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| 168 | public static function deleteCategory($id) |
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| 169 | { |
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| 170 | $id = (int) $id; |
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| 171 | if (empty($id)) { |
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| 172 | return false; |
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| 173 | } |
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| 174 | |||
| 175 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
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| 176 | $sql = "UPDATE $table SET category_id = NULL WHERE category_id = $id"; |
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| 177 | Database::query($sql); |
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| 178 | |||
| 179 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 180 | $sql = "DELETE FROM $table WHERE id = $id"; |
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| 181 | Database::query($sql); |
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| 182 | |||
| 183 | return true; |
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| 184 | } |
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| 185 | |||
| 186 | /** |
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| 187 | * @param int $categoryId |
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| 188 | * @param array $users |
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| 189 | * |
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| 190 | * @return bool |
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| 191 | */ |
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| 192 | public static function addUsersToCategory($categoryId, $users) |
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| 193 | { |
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| 194 | if (empty($users) || empty($categoryId)) { |
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| 195 | return false; |
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| 196 | } |
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| 197 | |||
| 198 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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| 199 | foreach ($users as $userId) { |
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| 200 | if (self::userIsAssignedToCategory($userId, $categoryId) === false) { |
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| 201 | $params = [ |
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| 202 | 'category_id' => $categoryId, |
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| 203 | 'user_id' => $userId, |
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| 204 | ]; |
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| 205 | Database::insert($table, $params); |
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| 206 | } |
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| 207 | } |
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| 208 | |||
| 209 | return true; |
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| 210 | } |
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| 211 | |||
| 212 | /** |
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| 213 | * @param int $userId |
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| 214 | * @param int $categoryId |
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| 215 | * |
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| 216 | * @return bool |
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| 217 | */ |
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| 218 | public static function userIsAssignedToCategory($userId, $categoryId) |
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| 228 | } |
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| 229 | |||
| 230 | /** |
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| 231 | * @param int $categoryId |
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| 232 | * |
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| 233 | * @return array |
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| 234 | */ |
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| 235 | public static function getUsersInCategory($categoryId) |
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| 243 | } |
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| 244 | |||
| 245 | /** |
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| 246 | * @param int $categoryId |
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| 247 | */ |
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| 248 | public static function deleteAllUserInCategory($categoryId) |
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| 254 | } |
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| 255 | |||
| 256 | /** |
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| 257 | * Get all possible tickets statuses. |
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| 258 | * |
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| 259 | * @return array |
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| 260 | */ |
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| 261 | public static function get_all_tickets_status() |
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| 272 | } |
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| 273 | |||
| 274 | /** |
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| 275 | * Inserts a new ticket in the corresponding tables. |
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| 276 | * |
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| 277 | * @param int $category_id |
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| 278 | * @param int $course_id |
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| 279 | * @param int $sessionId |
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| 280 | * @param int $project_id |
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| 281 | * @param string $other_area |
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| 282 | * @param string $subject |
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| 283 | * @param string $content |
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| 284 | * @param string $personalEmail |
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| 285 | * @param array $fileAttachments |
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| 286 | * @param string $source |
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| 287 | * @param string $priority |
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| 288 | * @param string $status |
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| 289 | * @param int $assignedUserId |
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| 290 | * @param int $exerciseId |
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| 291 | * @param int $lpId |
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| 292 | * |
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| 293 | * @return bool |
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| 294 | */ |
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| 295 | public static function add( |
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| 296 | $category_id, |
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| 297 | $course_id, |
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| 298 | $sessionId, |
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| 299 | $project_id, |
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| 300 | $other_area, |
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| 301 | $subject, |
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| 302 | $content, |
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| 303 | $personalEmail = '', |
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| 304 | $fileAttachments = [], |
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| 305 | $source = '', |
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| 306 | $priority = '', |
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| 307 | $status = '', |
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| 308 | $assignedUserId = 0, |
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| 309 | $exerciseId = null, |
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| 310 | $lpId = null |
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| 311 | ) { |
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| 312 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
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| 313 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 314 | |||
| 315 | if (empty($category_id)) { |
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| 316 | return false; |
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| 317 | } |
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| 318 | |||
| 319 | $currentUserId = api_get_user_id(); |
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| 320 | $currentUserInfo = api_get_user_info(); |
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| 321 | $now = api_get_utc_datetime(); |
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| 322 | $course_id = (int) $course_id; |
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| 323 | $category_id = (int) $category_id; |
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| 324 | $project_id = (int) $project_id; |
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| 325 | $priority = empty($priority) ? self::PRIORITY_NORMAL : (int) $priority; |
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| 326 | |||
| 327 | if ($status === '') { |
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| 328 | $status = self::STATUS_NEW; |
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| 329 | if ($other_area > 0) { |
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| 330 | $status = self::STATUS_FORWARDED; |
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| 331 | } |
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| 332 | } |
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| 333 | |||
| 334 | if (!empty($category_id)) { |
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| 335 | if (empty($assignedUserId)) { |
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| 336 | $usersInCategory = self::getUsersInCategory($category_id); |
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| 337 | if (!empty($usersInCategory) && count($usersInCategory) > 0) { |
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| 338 | $userCategoryInfo = $usersInCategory[0]; |
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| 339 | if (isset($userCategoryInfo['user_id'])) { |
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| 340 | $assignedUserId = $userCategoryInfo['user_id']; |
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| 341 | } |
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| 342 | } |
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| 343 | } |
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| 344 | } |
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| 345 | |||
| 346 | $assignedUserInfo = []; |
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| 347 | if (!empty($assignedUserId)) { |
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| 348 | $assignedUserInfo = api_get_user_info($assignedUserId); |
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| 349 | if (empty($assignedUserInfo)) { |
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| 350 | return false; |
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| 351 | } |
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| 352 | } |
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| 353 | |||
| 354 | // insert_ticket |
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| 355 | $params = [ |
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| 356 | 'project_id' => $project_id, |
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| 357 | 'category_id' => $category_id, |
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| 358 | 'priority_id' => $priority, |
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| 359 | 'personal_email' => $personalEmail, |
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| 360 | 'status_id' => $status, |
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| 361 | 'start_date' => $now, |
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| 362 | 'sys_insert_user_id' => $currentUserId, |
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| 363 | 'sys_insert_datetime' => $now, |
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| 364 | 'sys_lastedit_user_id' => $currentUserId, |
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| 365 | 'sys_lastedit_datetime' => $now, |
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| 366 | 'source' => $source, |
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| 367 | 'assigned_last_user' => $assignedUserId, |
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| 368 | 'subject' => $subject, |
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| 369 | 'message' => $content, |
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| 370 | ]; |
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| 371 | if (!empty($exerciseId)) { |
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| 372 | $params['exercise_id'] = $exerciseId; |
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| 373 | } |
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| 374 | |||
| 375 | if (!empty($lpId)) { |
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| 376 | $params['lp_id'] = $lpId; |
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| 377 | } |
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| 378 | |||
| 379 | if (!empty($exerciseId)) { |
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| 380 | $params['exercise_id'] = $exerciseId; |
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| 381 | } |
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| 382 | |||
| 383 | if (!empty($lpId)) { |
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| 384 | $params['lp_id'] = $lpId; |
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| 385 | } |
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| 386 | |||
| 387 | if (!empty($course_id)) { |
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| 388 | $params['course_id'] = $course_id; |
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| 389 | } |
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| 390 | |||
| 391 | if (!empty($sessionId)) { |
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| 392 | $params['session_id'] = $sessionId; |
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| 393 | } |
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| 394 | |||
| 395 | $ticketId = Database::insert($table_support_tickets, $params); |
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| 396 | |||
| 397 | if ($ticketId) { |
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|
|
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| 398 | $ticket_code = 'A'.str_pad($ticketId, 11, '0', STR_PAD_LEFT); |
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| 399 | $titleCreated = sprintf( |
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| 400 | get_lang('TicketXCreated'), |
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| 401 | $ticket_code |
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| 402 | ); |
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| 403 | |||
| 404 | Display::addFlash(Display::return_message( |
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| 405 | $titleCreated, |
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| 406 | 'normal', |
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| 407 | false |
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| 408 | )); |
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| 409 | |||
| 410 | if ($assignedUserId != 0) { |
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| 411 | self::assignTicketToUser( |
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| 412 | $ticketId, |
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| 413 | $assignedUserId |
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| 414 | ); |
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| 415 | |||
| 416 | Display::addFlash(Display::return_message( |
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| 417 | sprintf( |
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| 418 | get_lang('TicketXAssignedToUserX'), |
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| 419 | $ticket_code, |
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| 420 | $assignedUserInfo['complete_name'] |
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| 421 | ), |
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| 422 | 'normal', |
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| 423 | false |
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| 424 | )); |
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| 425 | } |
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| 426 | |||
| 427 | if (!empty($fileAttachments)) { |
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| 428 | $attachmentCount = 0; |
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| 429 | foreach ($fileAttachments as $attach) { |
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| 430 | if (!empty($attach['tmp_name'])) { |
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| 431 | $attachmentCount++; |
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| 432 | } |
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| 433 | } |
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| 434 | if ($attachmentCount > 0) { |
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| 435 | self::insertMessage( |
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| 436 | $ticketId, |
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| 437 | '', |
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| 438 | '', |
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| 439 | $fileAttachments, |
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| 440 | $currentUserId |
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| 441 | ); |
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| 442 | } |
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| 443 | } |
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| 444 | |||
| 445 | // Update code |
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| 446 | $sql = "UPDATE $table_support_tickets |
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| 447 | SET code = '$ticket_code' |
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| 448 | WHERE id = '$ticketId'"; |
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| 449 | Database::query($sql); |
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| 450 | |||
| 451 | // Update total |
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| 452 | $sql = "UPDATE $table_support_category |
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| 453 | SET total_tickets = total_tickets + 1 |
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| 454 | WHERE id = $category_id"; |
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| 455 | Database::query($sql); |
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| 456 | |||
| 457 | $helpDeskMessage = |
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| 458 | '<table> |
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| 459 | <tr> |
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| 460 | <td width="100px"><b>'.get_lang('User').'</b></td> |
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| 461 | <td width="400px">'.$currentUserInfo['complete_name'].'</td> |
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| 462 | </tr> |
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| 463 | <tr> |
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| 464 | <td width="100px"><b>'.get_lang('Username').'</b></td> |
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| 465 | <td width="400px">'.$currentUserInfo['username'].'</td> |
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| 466 | </tr> |
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| 467 | <tr> |
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| 468 | <td width="100px"><b>'.get_lang('Email').'</b></td> |
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| 469 | <td width="400px">'.$currentUserInfo['email'].'</td> |
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| 470 | </tr> |
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| 471 | <tr> |
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| 472 | <td width="100px"><b>'.get_lang('Phone').'</b></td> |
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| 473 | <td width="400px">'.$currentUserInfo['phone'].'</td> |
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| 474 | </tr> |
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| 475 | <tr> |
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| 476 | <td width="100px"><b>'.get_lang('Date').'</b></td> |
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| 477 | <td width="400px">'.api_convert_and_format_date($now, DATE_TIME_FORMAT_LONG).'</td> |
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| 478 | </tr> |
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| 479 | <tr> |
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| 480 | <td width="100px"><b>'.get_lang('Title').'</b></td> |
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| 481 | <td width="400px">'.Security::remove_XSS($subject).'</td> |
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| 482 | </tr> |
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| 483 | <tr> |
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| 484 | <td width="100px"><b>'.get_lang('Description').'</b></td> |
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| 485 | <td width="400px">'.Security::remove_XSS($content).'</td> |
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| 486 | </tr> |
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| 487 | </table>'; |
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| 488 | |||
| 489 | if ($assignedUserId != 0) { |
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| 490 | $href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId; |
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| 491 | $helpDeskMessage .= sprintf( |
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| 492 | get_lang('TicketAssignedToXCheckZAtLinkY'), |
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| 493 | $assignedUserInfo['complete_name'], |
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| 494 | $href, |
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| 495 | $ticketId |
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| 496 | ); |
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| 497 | } |
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| 498 | |||
| 499 | if (empty($category_id)) { |
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| 500 | if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
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| 501 | $warningSubject = sprintf( |
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| 502 | get_lang('TicketXCreatedWithNoCategory'), |
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| 503 | $ticket_code |
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| 504 | ); |
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| 505 | Display::addFlash(Display::return_message($warningSubject)); |
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| 506 | |||
| 507 | $admins = UserManager::get_all_administrators(); |
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| 508 | foreach ($admins as $userId => $data) { |
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| 509 | if ($data['active']) { |
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| 510 | MessageManager::send_message_simple( |
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| 511 | $userId, |
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| 512 | $warningSubject, |
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| 513 | $helpDeskMessage |
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| 514 | ); |
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| 515 | } |
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| 516 | } |
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| 517 | } |
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| 518 | } else { |
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| 519 | $categoryInfo = self::getCategory($category_id); |
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| 520 | $usersInCategory = self::getUsersInCategory($category_id); |
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| 521 | |||
| 522 | $message = '<h2>'.get_lang('TicketInformation').'</h2><br />'.$helpDeskMessage; |
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| 523 | |||
| 524 | if (api_get_setting('ticket_warn_admin_no_user_in_category') === 'true') { |
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| 525 | if (empty($usersInCategory)) { |
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| 526 | $subject = sprintf( |
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| 527 | get_lang('WarningCategoryXDoesntHaveUsers'), |
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| 528 | $categoryInfo['name'] |
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| 529 | ); |
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| 530 | |||
| 531 | if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
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| 532 | Display::addFlash(Display::return_message( |
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| 533 | sprintf( |
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| 534 | get_lang('CategoryWithNoUserNotificationSentToAdmins'), |
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| 535 | $categoryInfo['name'] |
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| 536 | ), |
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| 537 | null, |
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| 538 | false |
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| 539 | )); |
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| 540 | |||
| 541 | $admins = UserManager::get_all_administrators(); |
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| 542 | foreach ($admins as $userId => $data) { |
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| 543 | if ($data['active']) { |
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| 544 | self::sendNotification( |
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| 545 | $ticketId, |
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| 546 | $subject, |
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| 547 | $message, |
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| 548 | $userId |
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| 549 | ); |
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| 550 | } |
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| 551 | } |
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| 552 | } else { |
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| 553 | Display::addFlash(Display::return_message($subject)); |
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| 554 | } |
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| 555 | } |
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| 556 | } |
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| 557 | |||
| 558 | // Send notification to all users |
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| 559 | if (!empty($usersInCategory)) { |
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| 560 | foreach ($usersInCategory as $data) { |
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| 561 | if ($data['user_id']) { |
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| 562 | self::sendNotification( |
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| 563 | $ticketId, |
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| 564 | $subject, |
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| 565 | $message, |
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| 566 | $data['user_id'] |
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| 567 | ); |
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| 568 | } |
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| 569 | } |
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| 570 | } |
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| 571 | } |
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| 572 | |||
| 573 | if (!empty($personalEmail)) { |
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| 574 | api_mail_html( |
||
| 575 | get_lang('VirtualSupport'), |
||
| 576 | $personalEmail, |
||
| 577 | get_lang('IncidentResentToVirtualSupport'), |
||
| 578 | $helpDeskMessage |
||
| 579 | ); |
||
| 580 | } |
||
| 581 | |||
| 582 | self::sendNotification( |
||
| 583 | $ticketId, |
||
| 584 | $titleCreated, |
||
| 585 | $helpDeskMessage |
||
| 586 | ); |
||
| 587 | |||
| 588 | return true; |
||
| 589 | } |
||
| 590 | |||
| 591 | return false; |
||
| 592 | } |
||
| 593 | |||
| 594 | /** |
||
| 595 | * Assign ticket to admin. |
||
| 596 | * |
||
| 597 | * @param int $ticketId |
||
| 598 | * @param int $userId |
||
| 599 | * |
||
| 600 | * @return bool |
||
| 601 | */ |
||
| 602 | public static function assignTicketToUser( |
||
| 603 | $ticketId, |
||
| 604 | $userId |
||
| 605 | ) { |
||
| 606 | $ticketId = (int) $ticketId; |
||
| 607 | $userId = (int) $userId; |
||
| 608 | |||
| 609 | if (empty($ticketId)) { |
||
| 610 | return false; |
||
| 611 | } |
||
| 612 | |||
| 613 | $ticket = self::get_ticket_detail_by_id($ticketId); |
||
| 614 | |||
| 615 | if ($ticket) { |
||
| 616 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 617 | $sql = "UPDATE $table |
||
| 618 | SET assigned_last_user = $userId |
||
| 619 | WHERE id = $ticketId"; |
||
| 620 | Database::query($sql); |
||
| 621 | |||
| 622 | $table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
||
| 623 | $params = [ |
||
| 624 | 'ticket_id' => $ticketId, |
||
| 625 | 'user_id' => $userId, |
||
| 626 | 'sys_insert_user_id' => api_get_user_id(), |
||
| 627 | 'assigned_date' => api_get_utc_datetime(), |
||
| 628 | ]; |
||
| 629 | Database::insert($table, $params); |
||
| 630 | |||
| 631 | return true; |
||
| 632 | } else { |
||
| 633 | return false; |
||
| 634 | } |
||
| 635 | } |
||
| 636 | |||
| 637 | /** |
||
| 638 | * Insert message between Users and Admins. |
||
| 639 | * |
||
| 640 | * @param int $ticketId |
||
| 641 | * @param string $subject |
||
| 642 | * @param string $content |
||
| 643 | * @param array $fileAttachments |
||
| 644 | * @param int $userId |
||
| 645 | * @param string $status |
||
| 646 | * @param bool $sendConfirmation |
||
| 647 | * |
||
| 648 | * @return bool |
||
| 649 | */ |
||
| 650 | public static function insertMessage( |
||
| 651 | $ticketId, |
||
| 652 | $subject, |
||
| 653 | $content, |
||
| 654 | $fileAttachments, |
||
| 655 | $userId, |
||
| 656 | $status = 'NOL', |
||
| 657 | $sendConfirmation = false |
||
| 658 | ) { |
||
| 659 | $ticketId = (int) $ticketId; |
||
| 660 | $userId = (int) $userId; |
||
| 661 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 662 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 663 | if ($sendConfirmation) { |
||
| 664 | $form = |
||
| 665 | '<form action="ticket_details.php?ticket_id='.$ticketId.'" id="confirmticket" method="POST" > |
||
| 666 | <p>'.get_lang('TicketWasThisAnswerSatisfying').'</p> |
||
| 667 | <button class="btn btn-primary responseyes" name="response" id="responseyes" value="1">'. |
||
| 668 | get_lang('Yes').'</button> |
||
| 669 | <button class="btn btn-danger responseno" name="response" id="responseno" value="0">'. |
||
| 670 | get_lang('No').'</button> |
||
| 671 | </form>'; |
||
| 672 | $content .= $form; |
||
| 673 | } |
||
| 674 | |||
| 675 | $now = api_get_utc_datetime(); |
||
| 676 | |||
| 677 | $params = [ |
||
| 678 | 'ticket_id' => $ticketId, |
||
| 679 | 'subject' => $subject, |
||
| 680 | 'message' => $content, |
||
| 681 | 'ip_address' => api_get_real_ip(), |
||
| 682 | 'sys_insert_user_id' => $userId, |
||
| 683 | 'sys_insert_datetime' => $now, |
||
| 684 | 'sys_lastedit_user_id' => $userId, |
||
| 685 | 'sys_lastedit_datetime' => $now, |
||
| 686 | 'status' => $status, |
||
| 687 | ]; |
||
| 688 | $messageId = Database::insert($table_support_messages, $params); |
||
| 689 | if ($messageId) { |
||
| 690 | // update_total_message |
||
| 691 | $sql = "UPDATE $table_support_tickets |
||
| 692 | SET |
||
| 693 | sys_lastedit_user_id = $userId, |
||
| 694 | sys_lastedit_datetime = '$now', |
||
| 695 | total_messages = ( |
||
| 696 | SELECT COUNT(*) as total_messages |
||
| 697 | FROM $table_support_messages |
||
| 698 | WHERE ticket_id = $ticketId |
||
| 699 | ) |
||
| 700 | WHERE id = $ticketId "; |
||
| 701 | Database::query($sql); |
||
| 702 | |||
| 703 | if (is_array($fileAttachments)) { |
||
| 704 | foreach ($fileAttachments as $file_attach) { |
||
| 705 | if ($file_attach['error'] == 0) { |
||
| 706 | self::saveMessageAttachmentFile( |
||
| 707 | $file_attach, |
||
| 708 | $ticketId, |
||
| 709 | $messageId |
||
| 710 | ); |
||
| 711 | } else { |
||
| 712 | if ($file_attach['error'] != UPLOAD_ERR_NO_FILE) { |
||
| 713 | return false; |
||
| 714 | } |
||
| 715 | } |
||
| 716 | } |
||
| 717 | } |
||
| 718 | } |
||
| 719 | |||
| 720 | return true; |
||
| 721 | } |
||
| 722 | |||
| 723 | /** |
||
| 724 | * Attachment files when a message is sent. |
||
| 725 | * |
||
| 726 | * @param $file_attach |
||
| 727 | * @param $ticketId |
||
| 728 | * @param $message_id |
||
| 729 | * |
||
| 730 | * @return bool |
||
| 731 | */ |
||
| 732 | public static function saveMessageAttachmentFile( |
||
| 733 | $file_attach, |
||
| 734 | $ticketId, |
||
| 735 | $message_id |
||
| 736 | ) { |
||
| 737 | $now = api_get_utc_datetime(); |
||
| 738 | $userId = api_get_user_id(); |
||
| 739 | $ticketId = (int) $ticketId; |
||
| 740 | |||
| 741 | $new_file_name = add_ext_on_mime( |
||
| 742 | stripslashes($file_attach['name']), |
||
| 743 | $file_attach['type'] |
||
| 744 | ); |
||
| 745 | $table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
||
| 746 | if (!filter_extension($new_file_name)) { |
||
| 747 | echo Display::return_message( |
||
| 748 | get_lang('UplUnableToSaveFileFilteredExtension'), |
||
| 749 | 'error' |
||
| 750 | ); |
||
| 751 | } else { |
||
| 752 | $result = api_upload_file('ticket_attachment', $file_attach, $ticketId); |
||
| 753 | if ($result) { |
||
| 754 | $safe_file_name = Database::escape_string($new_file_name); |
||
| 755 | $safe_new_file_name = Database::escape_string($result['path_to_save']); |
||
| 756 | $sql = "INSERT INTO $table_support_message_attachments ( |
||
| 757 | filename, |
||
| 758 | path, |
||
| 759 | ticket_id, |
||
| 760 | message_id, |
||
| 761 | size, |
||
| 762 | sys_insert_user_id, |
||
| 763 | sys_insert_datetime, |
||
| 764 | sys_lastedit_user_id, |
||
| 765 | sys_lastedit_datetime |
||
| 766 | ) VALUES ( |
||
| 767 | '$safe_file_name', |
||
| 768 | '$safe_new_file_name', |
||
| 769 | '$ticketId', |
||
| 770 | '$message_id', |
||
| 771 | '".$file_attach['size']."', |
||
| 772 | '$userId', |
||
| 773 | '$now', |
||
| 774 | '$userId', |
||
| 775 | '$now' |
||
| 776 | )"; |
||
| 777 | Database::query($sql); |
||
| 778 | |||
| 779 | return true; |
||
| 780 | } |
||
| 781 | } |
||
| 782 | } |
||
| 783 | |||
| 784 | /** |
||
| 785 | * Get tickets by userId. |
||
| 786 | * |
||
| 787 | * @param int $from |
||
| 788 | * @param int $number_of_items |
||
| 789 | * @param $column |
||
| 790 | * @param $direction |
||
| 791 | * |
||
| 792 | * @return array |
||
| 793 | */ |
||
| 794 | public static function getTicketsByCurrentUser( |
||
| 795 | $from, |
||
| 796 | $number_of_items, |
||
| 797 | $column, |
||
| 798 | $direction |
||
| 799 | ) { |
||
| 800 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 801 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 802 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 803 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 804 | $direction = !empty($direction) ? $direction : 'DESC'; |
||
| 805 | $userId = api_get_user_id(); |
||
| 806 | $userInfo = api_get_user_info($userId); |
||
| 807 | |||
| 808 | if (empty($userInfo)) { |
||
| 809 | return []; |
||
| 810 | } |
||
| 811 | $isAdmin = UserManager::is_admin($userId); |
||
| 812 | |||
| 813 | if (!isset($_GET['project_id'])) { |
||
| 814 | return []; |
||
| 815 | } |
||
| 816 | |||
| 817 | switch ($column) { |
||
| 818 | case 0: |
||
| 819 | $column = 'ticket_id'; |
||
| 820 | break; |
||
| 821 | case 1: |
||
| 822 | $column = 'status_name'; |
||
| 823 | break; |
||
| 824 | case 2: |
||
| 825 | $column = 'start_date'; |
||
| 826 | break; |
||
| 827 | case 3: |
||
| 828 | $column = 'sys_lastedit_datetime'; |
||
| 829 | break; |
||
| 830 | case 4: |
||
| 831 | $column = 'category_name'; |
||
| 832 | break; |
||
| 833 | case 5: |
||
| 834 | $column = 'sys_insert_user_id'; |
||
| 835 | break; |
||
| 836 | case 6: |
||
| 837 | $column = 'assigned_last_user'; |
||
| 838 | break; |
||
| 839 | case 7: |
||
| 840 | $column = 'total_messages'; |
||
| 841 | break; |
||
| 842 | case 8: |
||
| 843 | $column = 'subject'; |
||
| 844 | break; |
||
| 845 | default: |
||
| 846 | $column = 'ticket_id'; |
||
| 847 | } |
||
| 848 | |||
| 849 | $sql = "SELECT DISTINCT |
||
| 850 | ticket.*, |
||
| 851 | ticket.id ticket_id, |
||
| 852 | status.name AS status_name, |
||
| 853 | ticket.start_date, |
||
| 854 | ticket.sys_lastedit_datetime, |
||
| 855 | cat.name AS category_name, |
||
| 856 | priority.name AS priority_name, |
||
| 857 | ticket.total_messages AS total_messages, |
||
| 858 | ticket.message AS message, |
||
| 859 | ticket.subject AS subject, |
||
| 860 | ticket.assigned_last_user |
||
| 861 | FROM $table_support_tickets ticket |
||
| 862 | INNER JOIN $table_support_category cat |
||
| 863 | ON (cat.id = ticket.category_id) |
||
| 864 | INNER JOIN $table_support_priority priority |
||
| 865 | ON (ticket.priority_id = priority.id) |
||
| 866 | INNER JOIN $table_support_status status |
||
| 867 | ON (ticket.status_id = status.id) |
||
| 868 | WHERE 1=1 |
||
| 869 | "; |
||
| 870 | |||
| 871 | $projectId = (int) $_GET['project_id']; |
||
| 872 | $userIsAllowInProject = self::userIsAllowInProject($userInfo, $projectId); |
||
| 873 | |||
| 874 | // Check if a role was set to the project |
||
| 875 | if ($userIsAllowInProject == false) { |
||
| 876 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 877 | } |
||
| 878 | |||
| 879 | // Search simple |
||
| 880 | if (isset($_GET['submit_simple']) && $_GET['keyword'] != '') { |
||
| 881 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 882 | $sql .= " AND ( |
||
| 883 | ticket.id LIKE '%$keyword%' OR |
||
| 884 | ticket.code LIKE '%$keyword%' OR |
||
| 885 | ticket.subject LIKE '%$keyword%' OR |
||
| 886 | ticket.message LIKE '%$keyword%' OR |
||
| 887 | ticket.keyword LIKE '%$keyword%' OR |
||
| 888 | ticket.source LIKE '%$keyword%' OR |
||
| 889 | cat.name LIKE '%$keyword%' OR |
||
| 890 | status.name LIKE '%$keyword%' OR |
||
| 891 | priority.name LIKE '%$keyword%' OR |
||
| 892 | ticket.personal_email LIKE '%$keyword%' |
||
| 893 | )"; |
||
| 894 | } |
||
| 895 | |||
| 896 | $keywords = [ |
||
| 897 | 'project_id' => 'ticket.project_id', |
||
| 898 | 'keyword_category' => 'ticket.category_id', |
||
| 899 | 'keyword_assigned_to' => 'ticket.assigned_last_user', |
||
| 900 | 'keyword_source' => 'ticket.source ', |
||
| 901 | 'keyword_status' => 'ticket.status_id', |
||
| 902 | 'keyword_priority' => 'ticket.priority_id', |
||
| 903 | ]; |
||
| 904 | |||
| 905 | foreach ($keywords as $keyword => $label) { |
||
| 906 | if (isset($_GET[$keyword])) { |
||
| 907 | $data = Database::escape_string(trim($_GET[$keyword])); |
||
| 908 | if (!empty($data)) { |
||
| 909 | $sql .= " AND $label = '$data' "; |
||
| 910 | } |
||
| 911 | } |
||
| 912 | } |
||
| 913 | |||
| 914 | // Search advanced |
||
| 915 | $keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
||
| 916 | $keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
||
| 917 | $keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
||
| 918 | $keyword_range = !empty($keyword_start_date_start) && !empty($keyword_start_date_end); |
||
| 919 | |||
| 920 | if ($keyword_range == false && $keyword_start_date_start != '') { |
||
| 921 | $sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' "; |
||
| 922 | } |
||
| 923 | if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
||
| 924 | $sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 925 | AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 926 | } |
||
| 927 | |||
| 928 | if ($keyword_course != '') { |
||
| 929 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 930 | $sql .= " AND ticket.course_id IN ( |
||
| 931 | SELECT id FROM $course_table |
||
| 932 | WHERE ( |
||
| 933 | title LIKE '%$keyword_course%' OR |
||
| 934 | code LIKE '%$keyword_course%' OR |
||
| 935 | visual_code LIKE '%$keyword_course%' |
||
| 936 | ) |
||
| 937 | )"; |
||
| 938 | } |
||
| 939 | $sql .= " ORDER BY `$column` $direction"; |
||
| 940 | $sql .= " LIMIT $from, $number_of_items"; |
||
| 941 | |||
| 942 | $result = Database::query($sql); |
||
| 943 | $tickets = []; |
||
| 944 | $webPath = api_get_path(WEB_PATH); |
||
| 945 | while ($row = Database::fetch_assoc($result)) { |
||
| 946 | $userInfo = api_get_user_info($row['sys_insert_user_id']); |
||
| 947 | $hrefUser = $webPath.'main/admin/user_information.php?user_id='.$userInfo['user_id']; |
||
| 948 | $name = "<a href='$hrefUser'> {$userInfo['complete_name_with_username']} </a>"; |
||
| 949 | if ($row['assigned_last_user'] != 0) { |
||
| 950 | $assignedUserInfo = api_get_user_info($row['assigned_last_user']); |
||
| 951 | if (!empty($assignedUserInfo)) { |
||
| 952 | $hrefResp = $webPath.'main/admin/user_information.php?user_id='.$assignedUserInfo['user_id']; |
||
| 953 | $row['assigned_last_user'] = "<a href='$hrefResp'> {$assignedUserInfo['complete_name_with_username']} </a>"; |
||
| 954 | } else { |
||
| 955 | $row['assigned_last_user'] = get_lang('UnknownUser'); |
||
| 956 | } |
||
| 957 | } else { |
||
| 958 | if ($row['status_id'] !== self::STATUS_FORWARDED) { |
||
| 959 | $row['assigned_last_user'] = '<span style="color:#ff0000;">'.get_lang('ToBeAssigned').'</span>'; |
||
| 960 | } else { |
||
| 961 | $row['assigned_last_user'] = '<span style="color:#00ff00;">'.get_lang('MessageResent').'</span>'; |
||
| 962 | } |
||
| 963 | } |
||
| 964 | |||
| 965 | switch ($row['source']) { |
||
| 966 | case self::SOURCE_PRESENTIAL: |
||
| 967 | $img_source = 'icons/32/user.png'; |
||
| 968 | break; |
||
| 969 | case self::SOURCE_EMAIL: |
||
| 970 | $img_source = 'icons/32/mail.png'; |
||
| 971 | break; |
||
| 972 | case self::SOURCE_PHONE: |
||
| 973 | $img_source = 'icons/32/event.png'; |
||
| 974 | break; |
||
| 975 | default: |
||
| 976 | $img_source = 'icons/32/ticket.png'; |
||
| 977 | break; |
||
| 978 | } |
||
| 979 | |||
| 980 | $row['start_date'] = Display::dateToStringAgoAndLongDate($row['start_date']); |
||
| 981 | $row['sys_lastedit_datetime'] = Display::dateToStringAgoAndLongDate($row['sys_lastedit_datetime']); |
||
| 982 | |||
| 983 | $icon = Display::return_icon( |
||
| 984 | $img_source, |
||
| 985 | get_lang('Info'), |
||
| 986 | ['style' => 'margin-right: 10px; float: left;'] |
||
| 987 | ); |
||
| 988 | |||
| 989 | $icon .= '<a href="ticket_details.php?ticket_id='.$row['id'].'">'.$row['code'].'</a>'; |
||
| 990 | |||
| 991 | if ($isAdmin) { |
||
| 992 | $ticket = [ |
||
| 993 | $icon.' '.Security::remove_XSS($row['subject']), |
||
| 994 | $row['status_name'], |
||
| 995 | $row['start_date'], |
||
| 996 | $row['sys_lastedit_datetime'], |
||
| 997 | $row['category_name'], |
||
| 998 | $name, |
||
| 999 | $row['assigned_last_user'], |
||
| 1000 | $row['total_messages'], |
||
| 1001 | ]; |
||
| 1002 | } else { |
||
| 1003 | $ticket = [ |
||
| 1004 | $icon.' '.Security::remove_XSS($row['subject']), |
||
| 1005 | $row['status_name'], |
||
| 1006 | $row['start_date'], |
||
| 1007 | $row['sys_lastedit_datetime'], |
||
| 1008 | $row['category_name'], |
||
| 1009 | ]; |
||
| 1010 | } |
||
| 1011 | if ($isAdmin) { |
||
| 1012 | $ticket['0'] .= ' <a href="javascript:void(0)" onclick="load_history_ticket(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')"> |
||
| 1013 | <img onclick="load_course_list(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')" onmouseover="clear_course_list (\'div_'.$row['ticket_id'].'\')" src="'.Display::returnIconPath('history.gif').'" title="'.get_lang('Historial').'" alt="'.get_lang('Historial').'"/> |
||
| 1014 | <div class="blackboard_hide" id="div_'.$row['ticket_id'].'"> </div> |
||
| 1015 | </a> '; |
||
| 1016 | } |
||
| 1017 | $tickets[] = $ticket; |
||
| 1018 | } |
||
| 1019 | |||
| 1020 | return $tickets; |
||
| 1021 | } |
||
| 1022 | |||
| 1023 | /** |
||
| 1024 | * @return int |
||
| 1025 | */ |
||
| 1026 | public static function getTotalTicketsCurrentUser() |
||
| 1027 | { |
||
| 1028 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 1029 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1030 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1031 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1032 | |||
| 1033 | $userInfo = api_get_user_info(); |
||
| 1034 | if (empty($userInfo)) { |
||
| 1035 | return 0; |
||
| 1036 | } |
||
| 1037 | $userId = $userInfo['id']; |
||
| 1038 | |||
| 1039 | if (!isset($_GET['project_id'])) { |
||
| 1040 | return 0; |
||
| 1041 | } |
||
| 1042 | |||
| 1043 | $sql = "SELECT COUNT(ticket.id) AS total |
||
| 1044 | FROM $table_support_tickets ticket |
||
| 1045 | INNER JOIN $table_support_category cat |
||
| 1046 | ON (cat.id = ticket.category_id) |
||
| 1047 | INNER JOIN $table_support_priority priority |
||
| 1048 | ON (ticket.priority_id = priority.id) |
||
| 1049 | INNER JOIN $table_support_status status |
||
| 1050 | ON (ticket.status_id = status.id) |
||
| 1051 | WHERE 1 = 1"; |
||
| 1052 | |||
| 1053 | $projectId = (int) $_GET['project_id']; |
||
| 1054 | $allowRoleList = self::getAllowedRolesFromProject($projectId); |
||
| 1055 | |||
| 1056 | // Check if a role was set to the project |
||
| 1057 | if (!empty($allowRoleList) && is_array($allowRoleList)) { |
||
| 1058 | if (!in_array($userInfo['status'], $allowRoleList)) { |
||
| 1059 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 1060 | } |
||
| 1061 | } else { |
||
| 1062 | if (!api_is_platform_admin()) { |
||
| 1063 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 1064 | } |
||
| 1065 | } |
||
| 1066 | |||
| 1067 | // Search simple |
||
| 1068 | if (isset($_GET['submit_simple'])) { |
||
| 1069 | if ($_GET['keyword'] != '') { |
||
| 1070 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 1071 | $sql .= " AND ( |
||
| 1072 | ticket.code LIKE '%$keyword%' OR |
||
| 1073 | ticket.subject LIKE '%$keyword%' OR |
||
| 1074 | ticket.message LIKE '%$keyword%' OR |
||
| 1075 | ticket.keyword LIKE '%$keyword%' OR |
||
| 1076 | ticket.personal_email LIKE '%$keyword%' OR |
||
| 1077 | ticket.source LIKE '%$keyword%' |
||
| 1078 | )"; |
||
| 1079 | } |
||
| 1080 | } |
||
| 1081 | |||
| 1082 | $keywords = [ |
||
| 1083 | 'project_id' => 'ticket.project_id', |
||
| 1084 | 'keyword_category' => 'ticket.category_id', |
||
| 1085 | 'keyword_assigned_to' => 'ticket.assigned_last_user', |
||
| 1086 | 'keyword_source' => 'ticket.source', |
||
| 1087 | 'keyword_status' => 'ticket.status_id', |
||
| 1088 | 'keyword_priority' => 'ticket.priority_id', |
||
| 1089 | ]; |
||
| 1090 | |||
| 1091 | foreach ($keywords as $keyword => $sqlLabel) { |
||
| 1092 | if (isset($_GET[$keyword])) { |
||
| 1093 | $data = Database::escape_string(trim($_GET[$keyword])); |
||
| 1094 | $sql .= " AND $sqlLabel = '$data' "; |
||
| 1095 | } |
||
| 1096 | } |
||
| 1097 | |||
| 1098 | // Search advanced |
||
| 1099 | $keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
||
| 1100 | $keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
||
| 1101 | $keyword_range = isset($_GET['keyword_dates']) ? Database::escape_string(trim($_GET['keyword_dates'])) : ''; |
||
| 1102 | $keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
||
| 1103 | |||
| 1104 | if ($keyword_range == false && $keyword_start_date_start != '') { |
||
| 1105 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
||
| 1106 | } |
||
| 1107 | if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
||
| 1108 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 1109 | AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 1110 | } |
||
| 1111 | if ($keyword_course != '') { |
||
| 1112 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 1113 | $sql .= " AND ticket.course_id IN ( |
||
| 1114 | SELECT id |
||
| 1115 | FROM $course_table |
||
| 1116 | WHERE ( |
||
| 1117 | title LIKE '%$keyword_course%' OR |
||
| 1118 | code LIKE '%$keyword_course%' OR |
||
| 1119 | visual_code LIKE '%$keyword_course%' |
||
| 1120 | ) |
||
| 1121 | ) "; |
||
| 1122 | } |
||
| 1123 | |||
| 1124 | $res = Database::query($sql); |
||
| 1125 | $obj = Database::fetch_object($res); |
||
| 1126 | |||
| 1127 | return (int) $obj->total; |
||
| 1128 | } |
||
| 1129 | |||
| 1130 | /** |
||
| 1131 | * @param int $id |
||
| 1132 | * |
||
| 1133 | * @return false|MessageAttachment |
||
| 1134 | */ |
||
| 1135 | public static function getTicketMessageAttachment($id) |
||
| 1136 | { |
||
| 1137 | $id = (int) $id; |
||
| 1138 | $em = Database::getManager(); |
||
| 1139 | $item = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->find($id); |
||
| 1140 | if ($item) { |
||
| 1141 | return $item; |
||
| 1142 | } |
||
| 1143 | |||
| 1144 | return false; |
||
| 1145 | } |
||
| 1146 | |||
| 1147 | /** |
||
| 1148 | * @param int $id |
||
| 1149 | * |
||
| 1150 | * @return array |
||
| 1151 | */ |
||
| 1152 | public static function getTicketMessageAttachmentsByTicketId($id) |
||
| 1153 | { |
||
| 1154 | $id = (int) $id; |
||
| 1155 | $em = Database::getManager(); |
||
| 1156 | $items = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->findBy(['ticket' => $id]); |
||
| 1157 | if ($items) { |
||
| 1158 | return $items; |
||
| 1159 | } |
||
| 1160 | |||
| 1161 | return false; |
||
| 1162 | } |
||
| 1163 | |||
| 1164 | /** |
||
| 1165 | * @param int $ticketId |
||
| 1166 | * |
||
| 1167 | * @return array |
||
| 1168 | */ |
||
| 1169 | public static function get_ticket_detail_by_id($ticketId) |
||
| 1170 | { |
||
| 1171 | $ticketId = (int) $ticketId; |
||
| 1172 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 1173 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1174 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1175 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1176 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1177 | $table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
||
| 1178 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1179 | |||
| 1180 | $sql = "SELECT |
||
| 1181 | ticket.*, |
||
| 1182 | cat.name, |
||
| 1183 | status.name as status, |
||
| 1184 | priority.name priority |
||
| 1185 | FROM $table_support_tickets ticket |
||
| 1186 | INNER JOIN $table_support_category cat |
||
| 1187 | ON (cat.id = ticket.category_id) |
||
| 1188 | INNER JOIN $table_support_priority priority |
||
| 1189 | ON (priority.id = ticket.priority_id) |
||
| 1190 | INNER JOIN $table_support_status status |
||
| 1191 | ON (status.id = ticket.status_id) |
||
| 1192 | WHERE |
||
| 1193 | ticket.id = $ticketId "; |
||
| 1194 | $result = Database::query($sql); |
||
| 1195 | $ticket = []; |
||
| 1196 | if (Database::num_rows($result) > 0) { |
||
| 1197 | while ($row = Database::fetch_assoc($result)) { |
||
| 1198 | $row['course'] = null; |
||
| 1199 | $row['start_date_from_db'] = $row['start_date']; |
||
| 1200 | $row['start_date'] = api_convert_and_format_date( |
||
| 1201 | api_get_local_time($row['start_date']), |
||
| 1202 | DATE_TIME_FORMAT_LONG, |
||
| 1203 | api_get_timezone() |
||
| 1204 | ); |
||
| 1205 | $row['end_date_from_db'] = $row['end_date']; |
||
| 1206 | $row['end_date'] = api_convert_and_format_date( |
||
| 1207 | api_get_local_time($row['end_date']), |
||
| 1208 | DATE_TIME_FORMAT_LONG, |
||
| 1209 | api_get_timezone() |
||
| 1210 | ); |
||
| 1211 | $row['sys_lastedit_datetime_from_db'] = $row['sys_lastedit_datetime']; |
||
| 1212 | $row['sys_lastedit_datetime'] = api_convert_and_format_date( |
||
| 1213 | api_get_local_time($row['sys_lastedit_datetime']), |
||
| 1214 | DATE_TIME_FORMAT_LONG, |
||
| 1215 | api_get_timezone() |
||
| 1216 | ); |
||
| 1217 | $row['course_url'] = null; |
||
| 1218 | if ($row['course_id'] != 0) { |
||
| 1219 | $course = api_get_course_info_by_id($row['course_id']); |
||
| 1220 | $sessionId = 0; |
||
| 1221 | if ($row['session_id']) { |
||
| 1222 | $sessionId = $row['session_id']; |
||
| 1223 | } |
||
| 1224 | if ($course) { |
||
| 1225 | $row['course_url'] = '<a href="'.$course['course_public_url'].'?id_session='.$sessionId.'">'.$course['name'].'</a>'; |
||
| 1226 | } |
||
| 1227 | |||
| 1228 | $row['exercise_url'] = null; |
||
| 1229 | |||
| 1230 | if (!empty($row['exercise_id'])) { |
||
| 1231 | $exerciseTitle = ExerciseLib::getExerciseTitleById($row['exercise_id']); |
||
| 1232 | $dataExercise = [ |
||
| 1233 | 'cidReq' => $course['code'], |
||
| 1234 | 'id_session' => $sessionId, |
||
| 1235 | 'exerciseId' => $row['exercise_id'], |
||
| 1236 | ]; |
||
| 1237 | $urlParamsExercise = http_build_query($dataExercise); |
||
| 1238 | |||
| 1239 | $row['exercise_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'exercise/overview.php?'.$urlParamsExercise.'">'.$exerciseTitle.'</a>'; |
||
| 1240 | } |
||
| 1241 | |||
| 1242 | $row['lp_url'] = null; |
||
| 1243 | |||
| 1244 | if (!empty($row['lp_id'])) { |
||
| 1245 | $lpName = learnpath::getLpNameById($row['lp_id']); |
||
| 1246 | $dataLp = [ |
||
| 1247 | 'cidReq' => $course['code'], |
||
| 1248 | 'id_session' => $sessionId, |
||
| 1249 | 'lp_id' => $row['lp_id'], |
||
| 1250 | 'action' => 'view', |
||
| 1251 | ]; |
||
| 1252 | $urlParamsLp = http_build_query($dataLp); |
||
| 1253 | |||
| 1254 | $row['lp_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'lp/lp_controller.php?'.$urlParamsLp.'">'.$lpName.'</a>'; |
||
| 1255 | } |
||
| 1256 | } |
||
| 1257 | |||
| 1258 | $userInfo = api_get_user_info($row['sys_insert_user_id']); |
||
| 1259 | $row['user_url'] = '<a href="'.api_get_path(WEB_PATH).'main/admin/user_information.php?user_id='.$userInfo['user_id'].'"> |
||
| 1260 | '.$userInfo['complete_name'].'</a>'; |
||
| 1261 | $ticket['usuario'] = $userInfo; |
||
| 1262 | $ticket['ticket'] = $row; |
||
| 1263 | } |
||
| 1264 | |||
| 1265 | $sql = "SELECT *, message.id as message_id |
||
| 1266 | FROM $table_support_messages message |
||
| 1267 | INNER JOIN $table_main_user user |
||
| 1268 | ON (message.sys_insert_user_id = user.user_id) |
||
| 1269 | WHERE |
||
| 1270 | message.ticket_id = '$ticketId' "; |
||
| 1271 | $result = Database::query($sql); |
||
| 1272 | $ticket['messages'] = []; |
||
| 1273 | $attach_icon = Display::return_icon('attachment.gif', ''); |
||
| 1274 | $webPath = api_get_path(WEB_CODE_PATH); |
||
| 1275 | while ($row = Database::fetch_assoc($result)) { |
||
| 1276 | $message = $row; |
||
| 1277 | $message['admin'] = UserManager::is_admin($message['user_id']); |
||
| 1278 | $message['user_info'] = api_get_user_info($message['user_id']); |
||
| 1279 | $sql = "SELECT * |
||
| 1280 | FROM $table_support_message_attachments |
||
| 1281 | WHERE |
||
| 1282 | message_id = ".$row['message_id']." AND |
||
| 1283 | ticket_id = $ticketId"; |
||
| 1284 | |||
| 1285 | $result_attach = Database::query($sql); |
||
| 1286 | while ($row2 = Database::fetch_assoc($result_attach)) { |
||
| 1287 | $archiveURL = $webPath.'ticket/download.php?ticket_id='.$ticketId.'&id='.$row2['id']; |
||
| 1288 | $row2['attachment_link'] = $attach_icon. |
||
| 1289 | ' <a href="'.$archiveURL.'">'.$row2['filename'].'</a> ('.$row2['size'].')'; |
||
| 1290 | $message['attachments'][] = $row2; |
||
| 1291 | } |
||
| 1292 | $ticket['messages'][] = $message; |
||
| 1293 | } |
||
| 1294 | } |
||
| 1295 | |||
| 1296 | return $ticket; |
||
| 1297 | } |
||
| 1298 | |||
| 1299 | /** |
||
| 1300 | * @param int $ticketId |
||
| 1301 | * @param int $userId |
||
| 1302 | * |
||
| 1303 | * @return bool |
||
| 1304 | */ |
||
| 1305 | public static function update_message_status($ticketId, $userId) |
||
| 1306 | { |
||
| 1307 | $ticketId = (int) $ticketId; |
||
| 1308 | $userId = (int) $userId; |
||
| 1309 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1310 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1311 | $now = api_get_utc_datetime(); |
||
| 1312 | $sql = "UPDATE $table_support_messages |
||
| 1313 | SET |
||
| 1314 | status = 'LEI', |
||
| 1315 | sys_lastedit_user_id ='".api_get_user_id()."', |
||
| 1316 | sys_lastedit_datetime ='".$now."' |
||
| 1317 | WHERE ticket_id ='$ticketId' "; |
||
| 1318 | |||
| 1319 | if (api_is_platform_admin()) { |
||
| 1320 | $sql .= " AND sys_insert_user_id = '$userId'"; |
||
| 1321 | } else { |
||
| 1322 | $sql .= " AND sys_insert_user_id != '$userId'"; |
||
| 1323 | } |
||
| 1324 | $result = Database::query($sql); |
||
| 1325 | if (Database::affected_rows($result) > 0) { |
||
| 1326 | Database::query( |
||
| 1327 | "UPDATE $table_support_tickets SET |
||
| 1328 | status_id = '".self::STATUS_PENDING."' |
||
| 1329 | WHERE id ='$ticketId' AND status_id = '".self::STATUS_NEW."'" |
||
| 1330 | ); |
||
| 1331 | |||
| 1332 | return true; |
||
| 1333 | } |
||
| 1334 | |||
| 1335 | return false; |
||
| 1336 | } |
||
| 1337 | |||
| 1338 | /** |
||
| 1339 | * Send notification to a user through the internal messaging system. |
||
| 1340 | * |
||
| 1341 | * @param int $ticketId |
||
| 1342 | * @param string $title |
||
| 1343 | * @param string $message |
||
| 1344 | * @param int $onlyToUserId |
||
| 1345 | * |
||
| 1346 | * @return bool |
||
| 1347 | */ |
||
| 1348 | public static function sendNotification($ticketId, $title, $message, $onlyToUserId = 0) |
||
| 1349 | { |
||
| 1350 | $ticketInfo = self::get_ticket_detail_by_id($ticketId); |
||
| 1351 | |||
| 1352 | if (empty($ticketInfo)) { |
||
| 1353 | return false; |
||
| 1354 | } |
||
| 1355 | |||
| 1356 | $assignedUserInfo = api_get_user_info($ticketInfo['ticket']['assigned_last_user']); |
||
| 1357 | $requestUserInfo = $ticketInfo['usuario']; |
||
| 1358 | $ticketCode = $ticketInfo['ticket']['code']; |
||
| 1359 | $status = $ticketInfo['ticket']['status']; |
||
| 1360 | $priority = $ticketInfo['ticket']['priority']; |
||
| 1361 | |||
| 1362 | // Subject |
||
| 1363 | $titleEmail = "[$ticketCode] $title"; |
||
| 1364 | |||
| 1365 | // Content |
||
| 1366 | $href = api_get_path(WEB_CODE_PATH).'ticket/ticket_details.php?ticket_id='.$ticketId; |
||
| 1367 | $ticketUrl = Display::url($ticketCode, $href); |
||
| 1368 | $messageEmail = get_lang('TicketNum').": $ticketUrl <br />"; |
||
| 1369 | $messageEmail .= get_lang('Status').": $status <br />"; |
||
| 1370 | $messageEmail .= get_lang('Priority').": $priority <br />"; |
||
| 1371 | $messageEmail .= '<hr /><br />'; |
||
| 1372 | $messageEmail .= $message; |
||
| 1373 | $currentUserId = api_get_user_id(); |
||
| 1374 | $attachmentList = []; |
||
| 1375 | $attachments = self::getTicketMessageAttachmentsByTicketId($ticketId); |
||
| 1376 | if (!empty($attachments)) { |
||
| 1377 | /** @var MessageAttachment $attachment */ |
||
| 1378 | foreach ($attachments as $attachment) { |
||
| 1379 | $file = api_get_uploaded_file( |
||
| 1380 | 'ticket_attachment', |
||
| 1381 | $ticketId, |
||
| 1382 | $attachment->getPath() |
||
| 1383 | ); |
||
| 1384 | if (!empty($file)) { |
||
| 1385 | $attachmentList[] = [ |
||
| 1386 | 'tmp_name' => api_get_uploaded_file( |
||
| 1387 | 'ticket_attachment', |
||
| 1388 | $ticketId, |
||
| 1389 | $attachment->getPath() |
||
| 1390 | ), |
||
| 1391 | 'size' => $attachment->getSize(), |
||
| 1392 | 'name' => $attachment->getFilename(), |
||
| 1393 | 'error' => 0, |
||
| 1394 | ]; |
||
| 1395 | } |
||
| 1396 | } |
||
| 1397 | } |
||
| 1398 | |||
| 1399 | if (!empty($onlyToUserId)) { |
||
| 1400 | // Send only to specific user |
||
| 1401 | if ($currentUserId != $onlyToUserId) { |
||
| 1402 | MessageManager::send_message_simple( |
||
| 1403 | $onlyToUserId, |
||
| 1404 | $titleEmail, |
||
| 1405 | $messageEmail, |
||
| 1406 | 0, |
||
| 1407 | false, |
||
| 1408 | false, |
||
| 1409 | [], |
||
| 1410 | false, |
||
| 1411 | $attachmentList |
||
| 1412 | ); |
||
| 1413 | } |
||
| 1414 | } else { |
||
| 1415 | // Send to assigned user and to author |
||
| 1416 | if ($requestUserInfo && $currentUserId != $requestUserInfo['id']) { |
||
| 1417 | MessageManager::send_message_simple( |
||
| 1418 | $requestUserInfo['id'], |
||
| 1419 | $titleEmail, |
||
| 1420 | $messageEmail, |
||
| 1421 | 0, |
||
| 1422 | false, |
||
| 1423 | false, |
||
| 1424 | [], |
||
| 1425 | false, |
||
| 1426 | $attachmentList |
||
| 1427 | ); |
||
| 1428 | } |
||
| 1429 | |||
| 1430 | if ($assignedUserInfo && |
||
| 1431 | $requestUserInfo['id'] != $assignedUserInfo['id'] && |
||
| 1432 | $currentUserId != $assignedUserInfo['id'] |
||
| 1433 | ) { |
||
| 1434 | MessageManager::send_message_simple( |
||
| 1435 | $assignedUserInfo['id'], |
||
| 1436 | $titleEmail, |
||
| 1437 | $messageEmail, |
||
| 1438 | 0, |
||
| 1439 | false, |
||
| 1440 | false, |
||
| 1441 | [], |
||
| 1442 | false, |
||
| 1443 | $attachmentList |
||
| 1444 | ); |
||
| 1445 | } |
||
| 1446 | } |
||
| 1447 | } |
||
| 1448 | |||
| 1449 | /** |
||
| 1450 | * @param array $params |
||
| 1451 | * @param int $ticketId |
||
| 1452 | * @param int $userId |
||
| 1453 | * |
||
| 1454 | * @return bool |
||
| 1455 | */ |
||
| 1456 | public static function updateTicket( |
||
| 1457 | $params, |
||
| 1458 | $ticketId, |
||
| 1459 | $userId |
||
| 1460 | ) { |
||
| 1461 | $now = api_get_utc_datetime(); |
||
| 1462 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1463 | $newParams = [ |
||
| 1464 | 'priority_id' => isset($params['priority_id']) ? (int) $params['priority_id'] : '', |
||
| 1465 | 'status_id' => isset($params['status_id']) ? (int) $params['status_id'] : '', |
||
| 1466 | 'sys_lastedit_user_id' => (int) $userId, |
||
| 1467 | 'sys_lastedit_datetime' => $now, |
||
| 1468 | ]; |
||
| 1469 | Database::update($table, $newParams, ['id = ? ' => $ticketId]); |
||
| 1470 | |||
| 1471 | return true; |
||
| 1472 | } |
||
| 1473 | |||
| 1474 | /** |
||
| 1475 | * @param int $status_id |
||
| 1476 | * @param int $ticketId |
||
| 1477 | * @param int $userId |
||
| 1478 | * |
||
| 1479 | * @return bool |
||
| 1480 | */ |
||
| 1481 | public static function update_ticket_status( |
||
| 1482 | $status_id, |
||
| 1483 | $ticketId, |
||
| 1484 | $userId |
||
| 1485 | ) { |
||
| 1486 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1487 | |||
| 1488 | $ticketId = (int) $ticketId; |
||
| 1489 | $status_id = (int) $status_id; |
||
| 1490 | $userId = (int) $userId; |
||
| 1491 | $now = api_get_utc_datetime(); |
||
| 1492 | |||
| 1493 | $sql = "UPDATE $table_support_tickets |
||
| 1494 | SET |
||
| 1495 | status_id = '$status_id', |
||
| 1496 | sys_lastedit_user_id ='$userId', |
||
| 1497 | sys_lastedit_datetime ='".$now."' |
||
| 1498 | WHERE id ='$ticketId'"; |
||
| 1499 | $result = Database::query($sql); |
||
| 1500 | |||
| 1501 | if (Database::affected_rows($result) > 0) { |
||
| 1502 | self::sendNotification( |
||
| 1503 | $ticketId, |
||
| 1504 | get_lang('TicketUpdated'), |
||
| 1505 | get_lang('TicketUpdated') |
||
| 1506 | ); |
||
| 1507 | |||
| 1508 | return true; |
||
| 1509 | } |
||
| 1510 | |||
| 1511 | return false; |
||
| 1512 | } |
||
| 1513 | |||
| 1514 | /** |
||
| 1515 | * @return mixed |
||
| 1516 | */ |
||
| 1517 | public static function getNumberOfMessages() |
||
| 1518 | { |
||
| 1519 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1520 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1521 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1522 | $table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN); |
||
| 1523 | $user_info = api_get_user_info(); |
||
| 1524 | $userId = $user_info['user_id']; |
||
| 1525 | $sql = "SELECT COUNT(DISTINCT ticket.id) AS unread |
||
| 1526 | FROM $table_support_tickets ticket, |
||
| 1527 | $table_support_messages message , |
||
| 1528 | $table_main_user user |
||
| 1529 | WHERE |
||
| 1530 | ticket.id = message.ticket_id AND |
||
| 1531 | message.status = 'NOL' AND |
||
| 1532 | user.user_id = message.sys_insert_user_id "; |
||
| 1533 | if (!api_is_platform_admin()) { |
||
| 1534 | $sql .= " AND ticket.request_user = '$userId' |
||
| 1535 | AND user_id IN (SELECT user_id FROM $table_main_admin) "; |
||
| 1536 | } else { |
||
| 1537 | $sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin) |
||
| 1538 | AND ticket.status_id != '".self::STATUS_FORWARDED."'"; |
||
| 1539 | } |
||
| 1540 | $sql .= " AND ticket.project_id != '' "; |
||
| 1541 | $res = Database::query($sql); |
||
| 1542 | $obj = Database::fetch_object($res); |
||
| 1543 | |||
| 1544 | return $obj->unread; |
||
| 1545 | } |
||
| 1546 | |||
| 1547 | /** |
||
| 1548 | * @param int $ticketId |
||
| 1549 | * @param int $userId |
||
| 1550 | */ |
||
| 1551 | public static function send_alert($ticketId, $userId) |
||
| 1552 | { |
||
| 1553 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1554 | $now = api_get_utc_datetime(); |
||
| 1555 | |||
| 1556 | $ticketId = (int) $ticketId; |
||
| 1557 | $userId = (int) $userId; |
||
| 1558 | |||
| 1559 | $sql = "UPDATE $table_support_tickets SET |
||
| 1560 | priority_id = '".self::PRIORITY_HIGH."', |
||
| 1561 | sys_lastedit_user_id = $userId, |
||
| 1562 | sys_lastedit_datetime = '$now' |
||
| 1563 | WHERE id = $ticketId"; |
||
| 1564 | Database::query($sql); |
||
| 1565 | } |
||
| 1566 | |||
| 1567 | /** |
||
| 1568 | * @param int $ticketId |
||
| 1569 | * @param int $userId |
||
| 1570 | */ |
||
| 1571 | public static function close_ticket($ticketId, $userId) |
||
| 1572 | { |
||
| 1573 | $ticketId = (int) $ticketId; |
||
| 1574 | $userId = (int) $userId; |
||
| 1575 | |||
| 1576 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1577 | $now = api_get_utc_datetime(); |
||
| 1578 | $sql = "UPDATE $table_support_tickets SET |
||
| 1579 | status_id = '".self::STATUS_CLOSE."', |
||
| 1580 | sys_lastedit_user_id ='$userId', |
||
| 1581 | sys_lastedit_datetime ='".$now."', |
||
| 1582 | end_date ='$now' |
||
| 1583 | WHERE id ='$ticketId'"; |
||
| 1584 | Database::query($sql); |
||
| 1585 | |||
| 1586 | self::sendNotification( |
||
| 1587 | $ticketId, |
||
| 1588 | get_lang('TicketClosed'), |
||
| 1589 | get_lang('TicketClosed') |
||
| 1590 | ); |
||
| 1591 | } |
||
| 1592 | |||
| 1593 | /** |
||
| 1594 | * Close old tickets. |
||
| 1595 | */ |
||
| 1596 | public static function close_old_tickets() |
||
| 1597 | { |
||
| 1598 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1599 | $now = api_get_utc_datetime(); |
||
| 1600 | $userId = api_get_user_id(); |
||
| 1601 | $sql = "UPDATE $table |
||
| 1602 | SET |
||
| 1603 | status_id = '".self::STATUS_CLOSE."', |
||
| 1604 | sys_lastedit_user_id ='$userId', |
||
| 1605 | sys_lastedit_datetime ='$now', |
||
| 1606 | end_date = '$now' |
||
| 1607 | WHERE |
||
| 1608 | DATEDIFF('$now', sys_lastedit_datetime) > 7 AND |
||
| 1609 | status_id != '".self::STATUS_CLOSE."' AND |
||
| 1610 | status_id != '".self::STATUS_NEW."' AND |
||
| 1611 | status_id != '".self::STATUS_FORWARDED."'"; |
||
| 1612 | Database::query($sql); |
||
| 1613 | } |
||
| 1614 | |||
| 1615 | /** |
||
| 1616 | * @param int $ticketId |
||
| 1617 | * |
||
| 1618 | * @return array |
||
| 1619 | */ |
||
| 1620 | public static function get_assign_log($ticketId) |
||
| 1621 | { |
||
| 1622 | $table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
||
| 1623 | $ticketId = (int) $ticketId; |
||
| 1624 | |||
| 1625 | $sql = "SELECT * FROM $table |
||
| 1626 | WHERE ticket_id = $ticketId |
||
| 1627 | ORDER BY assigned_date DESC"; |
||
| 1628 | $result = Database::query($sql); |
||
| 1629 | $history = []; |
||
| 1630 | $webpath = api_get_path(WEB_PATH); |
||
| 1631 | while ($row = Database::fetch_assoc($result)) { |
||
| 1632 | if ($row['user_id'] != 0) { |
||
| 1633 | $assignuser = api_get_user_info($row['user_id']); |
||
| 1634 | $row['assignuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['user_id'].'" target="_blank">'. |
||
| 1635 | $assignuser['username'].'</a>'; |
||
| 1636 | } else { |
||
| 1637 | $row['assignuser'] = get_lang('Unassign'); |
||
| 1638 | } |
||
| 1639 | $row['assigned_date'] = Display::dateToStringAgoAndLongDate($row['assigned_date']); |
||
| 1640 | $insertuser = api_get_user_info($row['sys_insert_user_id']); |
||
| 1641 | $row['insertuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['sys_insert_user_id'].'" target="_blank">'. |
||
| 1642 | $insertuser['username'].'</a>'; |
||
| 1643 | $history[] = $row; |
||
| 1644 | } |
||
| 1645 | |||
| 1646 | return $history; |
||
| 1647 | } |
||
| 1648 | |||
| 1649 | /** |
||
| 1650 | * @param $from |
||
| 1651 | * @param $number_of_items |
||
| 1652 | * @param $column |
||
| 1653 | * @param $direction |
||
| 1654 | * @param null $userId |
||
| 1655 | * |
||
| 1656 | * @return array |
||
| 1657 | */ |
||
| 1658 | public static function export_tickets_by_user_id( |
||
| 1659 | $from, |
||
| 1660 | $number_of_items, |
||
| 1661 | $column, |
||
| 1662 | $direction, |
||
| 1663 | $userId = null |
||
| 1664 | ) { |
||
| 1665 | $from = (int) $from; |
||
| 1666 | $number_of_items = (int) $number_of_items; |
||
| 1667 | $table_support_category = Database::get_main_table( |
||
| 1668 | TABLE_TICKET_CATEGORY |
||
| 1669 | ); |
||
| 1670 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1671 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1672 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1673 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1674 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1675 | |||
| 1676 | if (is_null($direction)) { |
||
| 1677 | $direction = 'DESC'; |
||
| 1678 | } |
||
| 1679 | if (is_null($userId) || $userId == 0) { |
||
| 1680 | $userId = api_get_user_id(); |
||
| 1681 | } |
||
| 1682 | |||
| 1683 | $sql = "SELECT |
||
| 1684 | ticket.code, |
||
| 1685 | ticket.sys_insert_datetime, |
||
| 1686 | ticket.sys_lastedit_datetime, |
||
| 1687 | cat.name as category, |
||
| 1688 | CONCAT(user.lastname,' ', user.firstname) AS fullname, |
||
| 1689 | status.name as status, |
||
| 1690 | ticket.total_messages as messages, |
||
| 1691 | ticket.assigned_last_user as responsable |
||
| 1692 | FROM $table_support_tickets ticket, |
||
| 1693 | $table_support_category cat , |
||
| 1694 | $table_support_priority priority, |
||
| 1695 | $table_support_status status , |
||
| 1696 | $table_main_user user |
||
| 1697 | WHERE |
||
| 1698 | cat.id = ticket.category_id |
||
| 1699 | AND ticket.priority_id = priority.id |
||
| 1700 | AND ticket.status_id = status.id |
||
| 1701 | AND user.user_id = ticket.request_user "; |
||
| 1702 | // Search simple |
||
| 1703 | if (isset($_GET['submit_simple'])) { |
||
| 1704 | if ($_GET['keyword'] !== '') { |
||
| 1705 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 1706 | $sql .= " AND (ticket.code = '$keyword' |
||
| 1707 | OR user.firstname LIKE '%$keyword%' |
||
| 1708 | OR user.lastname LIKE '%$keyword%' |
||
| 1709 | OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%' |
||
| 1710 | OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%' |
||
| 1711 | OR user.username LIKE '%$keyword%') "; |
||
| 1712 | } |
||
| 1713 | } |
||
| 1714 | // Search advanced |
||
| 1715 | if (isset($_GET['submit_advanced'])) { |
||
| 1716 | $keyword_category = Database::escape_string( |
||
| 1717 | trim($_GET['keyword_category']) |
||
| 1718 | ); |
||
| 1719 | $keyword_request_user = Database::escape_string( |
||
| 1720 | trim($_GET['keyword_request_user']) |
||
| 1721 | ); |
||
| 1722 | $keywordAssignedTo = (int) $_GET['keyword_assigned_to']; |
||
| 1723 | $keyword_start_date_start = Database::escape_string( |
||
| 1724 | trim($_GET['keyword_start_date_start']) |
||
| 1725 | ); |
||
| 1726 | $keyword_start_date_end = Database::escape_string( |
||
| 1727 | trim($_GET['keyword_start_date_end']) |
||
| 1728 | ); |
||
| 1729 | $keyword_status = Database::escape_string( |
||
| 1730 | trim($_GET['keyword_status']) |
||
| 1731 | ); |
||
| 1732 | $keyword_source = Database::escape_string( |
||
| 1733 | trim($_GET['keyword_source']) |
||
| 1734 | ); |
||
| 1735 | $keyword_priority = Database::escape_string( |
||
| 1736 | trim($_GET['keyword_priority']) |
||
| 1737 | ); |
||
| 1738 | $keyword_range = Database::escape_string( |
||
| 1739 | trim($_GET['keyword_dates']) |
||
| 1740 | ); |
||
| 1741 | $keyword_unread = Database::escape_string( |
||
| 1742 | trim($_GET['keyword_unread']) |
||
| 1743 | ); |
||
| 1744 | $keyword_course = Database::escape_string( |
||
| 1745 | trim($_GET['keyword_course']) |
||
| 1746 | ); |
||
| 1747 | |||
| 1748 | if ($keyword_category != '') { |
||
| 1749 | $sql .= " AND ticket.category_id = '$keyword_category' "; |
||
| 1750 | } |
||
| 1751 | if ($keyword_request_user != '') { |
||
| 1752 | $sql .= " AND (ticket.request_user = '$keyword_request_user' |
||
| 1753 | OR user.firstname LIKE '%$keyword_request_user%' |
||
| 1754 | OR user.official_code LIKE '%$keyword_request_user%' |
||
| 1755 | OR user.lastname LIKE '%$keyword_request_user%' |
||
| 1756 | OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%' |
||
| 1757 | OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%' |
||
| 1758 | OR user.username LIKE '%$keyword_request_user%') "; |
||
| 1759 | } |
||
| 1760 | if (!empty($keywordAssignedTo)) { |
||
| 1761 | $sql .= " AND ticket.assigned_last_user = $keywordAssignedTo "; |
||
| 1762 | } |
||
| 1763 | if ($keyword_status != '') { |
||
| 1764 | $sql .= " AND ticket.status_id = '$keyword_status' "; |
||
| 1765 | } |
||
| 1766 | if ($keyword_range == '' && $keyword_start_date_start != '') { |
||
| 1767 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
||
| 1768 | } |
||
| 1769 | if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
||
| 1770 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 1771 | AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 1772 | } |
||
| 1773 | if ($keyword_priority != '') { |
||
| 1774 | $sql .= " AND ticket.priority_id = '$keyword_priority' "; |
||
| 1775 | } |
||
| 1776 | if ($keyword_source != '') { |
||
| 1777 | $sql .= " AND ticket.source = '$keyword_source' "; |
||
| 1778 | } |
||
| 1779 | if ($keyword_priority != '') { |
||
| 1780 | $sql .= " AND ticket.priority_id = '$keyword_priority' "; |
||
| 1781 | } |
||
| 1782 | if ($keyword_course != '') { |
||
| 1783 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 1784 | $sql .= " AND ticket.course_id IN ( "; |
||
| 1785 | $sql .= "SELECT id |
||
| 1786 | FROM $course_table |
||
| 1787 | WHERE (title LIKE '%$keyword_course%' |
||
| 1788 | OR code LIKE '%$keyword_course%' |
||
| 1789 | OR visual_code LIKE '%$keyword_course%' )) "; |
||
| 1790 | } |
||
| 1791 | if ($keyword_unread == 'yes') { |
||
| 1792 | $sql .= " AND ticket.id IN ( |
||
| 1793 | SELECT ticket.id |
||
| 1794 | FROM $table_support_tickets ticket, |
||
| 1795 | $table_support_messages message, |
||
| 1796 | $table_main_user user |
||
| 1797 | WHERE ticket.id = message.ticket_id |
||
| 1798 | AND message.status = 'NOL' |
||
| 1799 | AND message.sys_insert_user_id = user.user_id |
||
| 1800 | AND user.status != 1 AND ticket.status_id != '".self::STATUS_FORWARDED."' |
||
| 1801 | GROUP BY ticket.id)"; |
||
| 1802 | } else { |
||
| 1803 | if ($keyword_unread == 'no') { |
||
| 1804 | $sql .= " AND ticket.id NOT IN ( |
||
| 1805 | SELECT ticket.id |
||
| 1806 | FROM $table_support_tickets ticket, |
||
| 1807 | $table_support_messages message, |
||
| 1808 | $table_main_user user |
||
| 1809 | WHERE ticket.id = message.ticket_id |
||
| 1810 | AND message.status = 'NOL' |
||
| 1811 | AND message.sys_insert_user_id = user.user_id |
||
| 1812 | AND user.status != 1 |
||
| 1813 | AND ticket.status_id != '".self::STATUS_FORWARDED."' |
||
| 1814 | GROUP BY ticket.id)"; |
||
| 1815 | } |
||
| 1816 | } |
||
| 1817 | } |
||
| 1818 | |||
| 1819 | $sql .= " LIMIT $from,$number_of_items"; |
||
| 1820 | |||
| 1821 | $result = Database::query($sql); |
||
| 1822 | $tickets[0] = [ |
||
| 1823 | utf8_decode('Ticket#'), |
||
| 1824 | utf8_decode('Fecha'), |
||
| 1825 | utf8_decode('Fecha Edicion'), |
||
| 1826 | utf8_decode('Categoria'), |
||
| 1827 | utf8_decode('Usuario'), |
||
| 1828 | utf8_decode('Estado'), |
||
| 1829 | utf8_decode('Mensajes'), |
||
| 1830 | utf8_decode('Responsable'), |
||
| 1831 | utf8_decode('Programa'), |
||
| 1832 | ]; |
||
| 1833 | |||
| 1834 | while ($row = Database::fetch_assoc($result)) { |
||
| 1835 | if ($row['responsable'] != 0) { |
||
| 1836 | $row['responsable'] = api_get_user_info($row['responsable']); |
||
| 1837 | $row['responsable'] = $row['responsable']['firstname'].' '.$row['responsable']['lastname']; |
||
| 1838 | } |
||
| 1839 | $row['sys_insert_datetime'] = api_format_date( |
||
| 1840 | $row['sys_insert_datetime'], |
||
| 1841 | '%d/%m/%y - %I:%M:%S %p' |
||
| 1842 | ); |
||
| 1843 | $row['sys_lastedit_datetime'] = api_format_date( |
||
| 1844 | $row['sys_lastedit_datetime'], |
||
| 1845 | '%d/%m/%y - %I:%M:%S %p' |
||
| 1846 | ); |
||
| 1847 | $row['category'] = utf8_decode($row['category']); |
||
| 1848 | $row['programa'] = utf8_decode($row['fullname']); |
||
| 1849 | $row['fullname'] = utf8_decode($row['fullname']); |
||
| 1850 | $row['responsable'] = utf8_decode($row['responsable']); |
||
| 1851 | $tickets[] = $row; |
||
| 1852 | } |
||
| 1853 | |||
| 1854 | return $tickets; |
||
| 1855 | } |
||
| 1856 | |||
| 1857 | /** |
||
| 1858 | * @param string $url |
||
| 1859 | * @param int $projectId |
||
| 1860 | * |
||
| 1861 | * @return FormValidator |
||
| 1862 | */ |
||
| 1863 | public static function getCategoryForm($url, $projectId) |
||
| 1864 | { |
||
| 1865 | $form = new FormValidator('category', 'post', $url); |
||
| 1866 | $form->addText('name', get_lang('Name')); |
||
| 1867 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 1868 | $form->addHidden('project_id', $projectId); |
||
| 1869 | $form->addButtonUpdate(get_lang('Save')); |
||
| 1870 | |||
| 1871 | return $form; |
||
| 1872 | } |
||
| 1873 | |||
| 1874 | /** |
||
| 1875 | * @return array |
||
| 1876 | */ |
||
| 1877 | public static function getStatusList() |
||
| 1878 | { |
||
| 1879 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
||
| 1880 | |||
| 1881 | $list = []; |
||
| 1882 | /** @var Status $row */ |
||
| 1883 | foreach ($items as $row) { |
||
| 1884 | $list[$row->getId()] = $row->getName(); |
||
| 1885 | } |
||
| 1886 | |||
| 1887 | return $list; |
||
| 1888 | } |
||
| 1889 | |||
| 1890 | /** |
||
| 1891 | * @param array $criteria |
||
| 1892 | * |
||
| 1893 | * @return array |
||
| 1894 | */ |
||
| 1895 | public static function getTicketsFromCriteria($criteria) |
||
| 1896 | { |
||
| 1897 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Ticket')->findBy($criteria); |
||
| 1898 | |||
| 1899 | $list = []; |
||
| 1900 | /** @var Ticket $row */ |
||
| 1901 | foreach ($items as $row) { |
||
| 1902 | $list[$row->getId()] = $row->getCode(); |
||
| 1903 | } |
||
| 1904 | |||
| 1905 | return $list; |
||
| 1906 | } |
||
| 1907 | |||
| 1908 | /** |
||
| 1909 | * @param string $code |
||
| 1910 | * |
||
| 1911 | * @return int |
||
| 1912 | */ |
||
| 1913 | public static function getStatusIdFromCode($code) |
||
| 1914 | { |
||
| 1915 | $item = Database::getManager() |
||
| 1916 | ->getRepository('ChamiloTicketBundle:Status') |
||
| 1917 | ->findOneBy(['code' => $code]) |
||
| 1918 | ; |
||
| 1919 | |||
| 1920 | if ($item) { |
||
| 1921 | return $item->getId(); |
||
| 1922 | } |
||
| 1923 | |||
| 1924 | return 0; |
||
| 1925 | } |
||
| 1926 | |||
| 1927 | /** |
||
| 1928 | * @return array |
||
| 1929 | */ |
||
| 1930 | public static function getPriorityList() |
||
| 1931 | { |
||
| 1932 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
||
| 1933 | |||
| 1934 | $list = []; |
||
| 1935 | /** @var Priority $row */ |
||
| 1936 | foreach ($projects as $row) { |
||
| 1937 | $list[$row->getId()] = $row->getName(); |
||
| 1938 | } |
||
| 1939 | |||
| 1940 | return $list; |
||
| 1941 | } |
||
| 1942 | |||
| 1943 | /** |
||
| 1944 | * @return array |
||
| 1945 | */ |
||
| 1946 | public static function getProjects() |
||
| 1963 | } |
||
| 1964 | |||
| 1965 | /** |
||
| 1966 | * @return array |
||
| 1967 | */ |
||
| 1968 | public static function getProjectsSimple() |
||
| 1969 | { |
||
| 1970 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
||
| 1971 | |||
| 1972 | $list = []; |
||
| 1973 | /** @var Project $row */ |
||
| 1974 | foreach ($projects as $row) { |
||
| 1975 | $list[] = [ |
||
| 1976 | 'id' => $row->getId(), |
||
| 1977 | '0' => $row->getId(), |
||
| 1978 | '1' => Display::url( |
||
| 1979 | $row->getName(), |
||
| 1980 | api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$row->getId() |
||
| 1981 | ), |
||
| 1982 | '2' => $row->getDescription(), |
||
| 1983 | ]; |
||
| 1984 | } |
||
| 1985 | |||
| 1986 | return $list; |
||
| 1987 | } |
||
| 1988 | |||
| 1989 | /** |
||
| 1990 | * @return int |
||
| 1991 | */ |
||
| 1992 | public static function getProjectsCount() |
||
| 1993 | { |
||
| 1994 | $count = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->createQueryBuilder('p') |
||
| 1995 | ->select('COUNT(p.id)') |
||
| 1996 | ->getQuery() |
||
| 1997 | ->getSingleScalarResult(); |
||
| 1998 | |||
| 1999 | return $count; |
||
| 2000 | } |
||
| 2001 | |||
| 2002 | /** |
||
| 2003 | * @param array $params |
||
| 2004 | */ |
||
| 2005 | public static function addProject($params) |
||
| 2006 | { |
||
| 2007 | $project = new Project(); |
||
| 2008 | $project->setName($params['name']); |
||
| 2009 | $project->setDescription($params['description']); |
||
| 2010 | $project->setInsertUserId(api_get_user_id()); |
||
| 2011 | |||
| 2012 | Database::getManager()->persist($project); |
||
| 2013 | Database::getManager()->flush(); |
||
| 2014 | } |
||
| 2015 | |||
| 2016 | /** |
||
| 2017 | * @param int $id |
||
| 2018 | * |
||
| 2019 | * @return Project |
||
| 2020 | */ |
||
| 2021 | public static function getProject($id) |
||
| 2022 | { |
||
| 2023 | return Database::getManager()->getRepository('ChamiloTicketBundle:Project')->find($id); |
||
| 2024 | } |
||
| 2025 | |||
| 2026 | /** |
||
| 2027 | * @param int $id |
||
| 2028 | * @param array $params |
||
| 2029 | */ |
||
| 2030 | public static function updateProject($id, $params) |
||
| 2031 | { |
||
| 2032 | $project = self::getProject($id); |
||
| 2033 | $project->setName($params['name']); |
||
| 2034 | $project->setDescription($params['description']); |
||
| 2035 | $project->setLastEditDateTime(new DateTime($params['sys_lastedit_datetime'])); |
||
| 2036 | $project->setLastEditUserId($params['sys_lastedit_user_id']); |
||
| 2037 | |||
| 2038 | Database::getManager()->merge($project); |
||
| 2039 | Database::getManager()->flush(); |
||
| 2040 | } |
||
| 2041 | |||
| 2042 | /** |
||
| 2043 | * @param int $id |
||
| 2044 | */ |
||
| 2045 | public static function deleteProject($id) |
||
| 2046 | { |
||
| 2047 | $project = self::getProject($id); |
||
| 2048 | if ($project) { |
||
| 2049 | Database::getManager()->remove($project); |
||
| 2050 | Database::getManager()->flush(); |
||
| 2051 | } |
||
| 2052 | } |
||
| 2053 | |||
| 2054 | /** |
||
| 2055 | * @param string $url |
||
| 2056 | * |
||
| 2057 | * @return FormValidator |
||
| 2058 | */ |
||
| 2059 | public static function getProjectForm($url) |
||
| 2067 | } |
||
| 2068 | |||
| 2069 | /** |
||
| 2070 | * @return array |
||
| 2071 | */ |
||
| 2072 | public static function getStatusAdminList() |
||
| 2073 | { |
||
| 2074 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
||
| 2075 | |||
| 2076 | $list = []; |
||
| 2077 | /** @var Status $row */ |
||
| 2078 | foreach ($items as $row) { |
||
| 2079 | $list[] = [ |
||
| 2080 | 'id' => $row->getId(), |
||
| 2081 | 'code' => $row->getCode(), |
||
| 2082 | '0' => $row->getId(), |
||
| 2083 | '1' => $row->getName(), |
||
| 2084 | '2' => $row->getDescription(), |
||
| 2085 | '3' => $row->getId(), |
||
| 2086 | ]; |
||
| 2087 | } |
||
| 2088 | |||
| 2089 | return $list; |
||
| 2090 | } |
||
| 2091 | |||
| 2092 | /** |
||
| 2093 | * @return array |
||
| 2094 | */ |
||
| 2095 | public static function getStatusSimple() |
||
| 2096 | { |
||
| 2097 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
||
| 2098 | |||
| 2099 | $list = []; |
||
| 2100 | /** @var Project $row */ |
||
| 2101 | foreach ($projects as $row) { |
||
| 2102 | $list[] = [ |
||
| 2103 | 'id' => $row->getId(), |
||
| 2104 | '0' => $row->getId(), |
||
| 2105 | '1' => Display::url($row->getName()), |
||
| 2106 | '2' => $row->getDescription(), |
||
| 2107 | ]; |
||
| 2108 | } |
||
| 2109 | |||
| 2110 | return $list; |
||
| 2111 | } |
||
| 2112 | |||
| 2113 | /** |
||
| 2114 | * @return int |
||
| 2115 | */ |
||
| 2116 | public static function getStatusCount() |
||
| 2117 | { |
||
| 2118 | $count = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->createQueryBuilder('p') |
||
| 2119 | ->select('COUNT(p.id)') |
||
| 2120 | ->getQuery() |
||
| 2121 | ->getSingleScalarResult(); |
||
| 2122 | |||
| 2123 | return $count; |
||
| 2124 | } |
||
| 2125 | |||
| 2126 | /** |
||
| 2127 | * @param array $params |
||
| 2128 | */ |
||
| 2129 | public static function addStatus($params) |
||
| 2130 | { |
||
| 2131 | $item = new Status(); |
||
| 2132 | $item->setCode(URLify::filter($params['name'])); |
||
| 2133 | $item->setName($params['name']); |
||
| 2134 | $item->setDescription($params['description']); |
||
| 2135 | |||
| 2136 | Database::getManager()->persist($item); |
||
| 2137 | Database::getManager()->flush(); |
||
| 2138 | } |
||
| 2139 | |||
| 2140 | /** |
||
| 2141 | * @param $id |
||
| 2142 | * |
||
| 2143 | * @return Project |
||
| 2144 | */ |
||
| 2145 | public static function getStatus($id) |
||
| 2146 | { |
||
| 2147 | return Database::getManager()->getRepository('ChamiloTicketBundle:Status')->find($id); |
||
| 2148 | } |
||
| 2149 | |||
| 2150 | /** |
||
| 2151 | * @param int $id |
||
| 2152 | * @param array $params |
||
| 2153 | */ |
||
| 2154 | public static function updateStatus($id, $params) |
||
| 2155 | { |
||
| 2156 | $item = self::getStatus($id); |
||
| 2157 | $item->setName($params['name']); |
||
| 2158 | $item->setDescription($params['description']); |
||
| 2159 | |||
| 2160 | Database::getManager()->merge($item); |
||
| 2161 | Database::getManager()->flush(); |
||
| 2162 | } |
||
| 2163 | |||
| 2164 | /** |
||
| 2165 | * @param int $id |
||
| 2166 | */ |
||
| 2167 | public static function deleteStatus($id) |
||
| 2168 | { |
||
| 2169 | $item = self::getStatus($id); |
||
| 2170 | if ($item) { |
||
| 2171 | Database::getManager()->remove($item); |
||
| 2172 | Database::getManager()->flush(); |
||
| 2173 | } |
||
| 2174 | } |
||
| 2175 | |||
| 2176 | /** |
||
| 2177 | * @param string $url |
||
| 2178 | * |
||
| 2179 | * @return FormValidator |
||
| 2180 | */ |
||
| 2181 | public static function getStatusForm($url) |
||
| 2182 | { |
||
| 2183 | $form = new FormValidator('status', 'post', $url); |
||
| 2184 | $form->addText('name', get_lang('Name')); |
||
| 2185 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 2186 | $form->addButtonUpdate(get_lang('Save')); |
||
| 2187 | |||
| 2188 | return $form; |
||
| 2189 | } |
||
| 2190 | |||
| 2191 | /** |
||
| 2192 | * @return array |
||
| 2193 | */ |
||
| 2194 | public static function getPriorityAdminList() |
||
| 2195 | { |
||
| 2196 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
||
| 2197 | |||
| 2198 | $list = []; |
||
| 2199 | /** @var Status $row */ |
||
| 2200 | foreach ($items as $row) { |
||
| 2201 | $list[] = [ |
||
| 2202 | 'id' => $row->getId(), |
||
| 2203 | 'code' => $row->getCode(), |
||
| 2204 | '0' => $row->getId(), |
||
| 2205 | '1' => $row->getName(), |
||
| 2206 | '2' => $row->getDescription(), |
||
| 2207 | '3' => $row->getId(), |
||
| 2208 | ]; |
||
| 2209 | } |
||
| 2210 | |||
| 2211 | return $list; |
||
| 2212 | } |
||
| 2213 | |||
| 2214 | /** |
||
| 2215 | * @return array |
||
| 2216 | */ |
||
| 2217 | public static function getPrioritySimple() |
||
| 2218 | { |
||
| 2219 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
||
| 2220 | |||
| 2221 | $list = []; |
||
| 2222 | /** @var Priority $row */ |
||
| 2223 | foreach ($projects as $row) { |
||
| 2224 | $list[] = [ |
||
| 2225 | 'id' => $row->getId(), |
||
| 2226 | '0' => $row->getId(), |
||
| 2227 | '1' => Display::url($row->getName()), |
||
| 2228 | '2' => $row->getDescription(), |
||
| 2229 | ]; |
||
| 2230 | } |
||
| 2231 | |||
| 2232 | return $list; |
||
| 2233 | } |
||
| 2234 | |||
| 2235 | /** |
||
| 2236 | * @return int |
||
| 2237 | */ |
||
| 2238 | public static function getPriorityCount() |
||
| 2239 | { |
||
| 2240 | $count = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->createQueryBuilder('p') |
||
| 2241 | ->select('COUNT(p.id)') |
||
| 2242 | ->getQuery() |
||
| 2243 | ->getSingleScalarResult(); |
||
| 2244 | |||
| 2245 | return $count; |
||
| 2246 | } |
||
| 2247 | |||
| 2248 | /** |
||
| 2249 | * @param array $params |
||
| 2250 | */ |
||
| 2251 | public static function addPriority($params) |
||
| 2252 | { |
||
| 2253 | $item = new Priority(); |
||
| 2254 | $item |
||
| 2255 | ->setCode(URLify::filter($params['name'])) |
||
| 2256 | ->setName($params['name']) |
||
| 2257 | ->setDescription($params['description']) |
||
| 2258 | ->setColor('') |
||
| 2259 | ->setInsertUserId(api_get_user_id()) |
||
| 2260 | ->setUrgency('') |
||
| 2261 | ; |
||
| 2262 | |||
| 2263 | Database::getManager()->persist($item); |
||
| 2264 | Database::getManager()->flush(); |
||
| 2265 | } |
||
| 2266 | |||
| 2267 | /** |
||
| 2268 | * @param $id |
||
| 2269 | * |
||
| 2270 | * @return Priority |
||
| 2271 | */ |
||
| 2272 | public static function getPriority($id) |
||
| 2273 | { |
||
| 2274 | return Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->find($id); |
||
| 2275 | } |
||
| 2276 | |||
| 2277 | /** |
||
| 2278 | * @param int $id |
||
| 2279 | * @param array $params |
||
| 2280 | */ |
||
| 2281 | public static function updatePriority($id, $params) |
||
| 2282 | { |
||
| 2283 | $item = self::getPriority($id); |
||
| 2284 | $item->setName($params['name']); |
||
| 2285 | $item->setDescription($params['description']); |
||
| 2286 | |||
| 2287 | Database::getManager()->merge($item); |
||
| 2288 | Database::getManager()->flush(); |
||
| 2289 | } |
||
| 2290 | |||
| 2291 | /** |
||
| 2292 | * @param int $id |
||
| 2293 | */ |
||
| 2294 | public static function deletePriority($id) |
||
| 2295 | { |
||
| 2296 | $item = self::getPriority($id); |
||
| 2297 | if ($item) { |
||
| 2298 | Database::getManager()->remove($item); |
||
| 2299 | Database::getManager()->flush(); |
||
| 2300 | } |
||
| 2301 | } |
||
| 2302 | |||
| 2303 | /** |
||
| 2304 | * @param string $url |
||
| 2305 | * |
||
| 2306 | * @return FormValidator |
||
| 2307 | */ |
||
| 2308 | public static function getPriorityForm($url) |
||
| 2309 | { |
||
| 2310 | $form = new FormValidator('priority', 'post', $url); |
||
| 2311 | $form->addText('name', get_lang('Name')); |
||
| 2312 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 2313 | $form->addButtonUpdate(get_lang('Save')); |
||
| 2314 | |||
| 2315 | return $form; |
||
| 2316 | } |
||
| 2317 | |||
| 2318 | /** |
||
| 2319 | * Returns a list of menu elements for the tickets system's configuration. |
||
| 2320 | * |
||
| 2321 | * @param string $exclude The element to exclude from the list |
||
| 2322 | * |
||
| 2323 | * @return array |
||
| 2324 | */ |
||
| 2325 | public static function getSettingsMenuItems($exclude = null) |
||
| 2326 | { |
||
| 2327 | $project = [ |
||
| 2328 | 'icon' => 'project.png', |
||
| 2329 | 'url' => 'projects.php', |
||
| 2330 | 'content' => get_lang('Projects'), |
||
| 2331 | ]; |
||
| 2332 | $status = [ |
||
| 2333 | 'icon' => 'check-circle.png', |
||
| 2334 | 'url' => 'status.php', |
||
| 2335 | 'content' => get_lang('Status'), |
||
| 2336 | ]; |
||
| 2337 | $priority = [ |
||
| 2338 | 'icon' => 'tickets_urgent.png', |
||
| 2339 | 'url' => 'priorities.php', |
||
| 2340 | 'content' => get_lang('Priority'), |
||
| 2341 | ]; |
||
| 2342 | switch ($exclude) { |
||
| 2343 | case 'project': |
||
| 2344 | $items = [$status, $priority]; |
||
| 2345 | break; |
||
| 2346 | case 'status': |
||
| 2347 | $items = [$project, $priority]; |
||
| 2348 | break; |
||
| 2349 | case 'priority': |
||
| 2350 | $items = [$project, $status]; |
||
| 2351 | break; |
||
| 2352 | default: |
||
| 2353 | $items = [$project, $status, $priority]; |
||
| 2354 | break; |
||
| 2355 | } |
||
| 2356 | |||
| 2357 | return $items; |
||
| 2358 | } |
||
| 2359 | |||
| 2360 | /** |
||
| 2361 | * Returns a list of strings representing the default statuses. |
||
| 2362 | * |
||
| 2363 | * @return array |
||
| 2364 | */ |
||
| 2365 | public static function getDefaultStatusList() |
||
| 2366 | { |
||
| 2367 | return [ |
||
| 2368 | self::STATUS_NEW, |
||
| 2369 | self::STATUS_PENDING, |
||
| 2370 | self::STATUS_UNCONFIRMED, |
||
| 2371 | self::STATUS_CLOSE, |
||
| 2372 | self::STATUS_FORWARDED, |
||
| 2373 | ]; |
||
| 2374 | } |
||
| 2375 | |||
| 2376 | /** |
||
| 2377 | * @return array |
||
| 2378 | */ |
||
| 2379 | public static function getDefaultPriorityList() |
||
| 2380 | { |
||
| 2381 | return [ |
||
| 2382 | self::PRIORITY_NORMAL, |
||
| 2383 | self::PRIORITY_HIGH, |
||
| 2384 | self::PRIORITY_LOW, |
||
| 2385 | self::STATUS_CLOSE, |
||
| 2386 | self::STATUS_FORWARDED, |
||
| 2387 | ]; |
||
| 2388 | } |
||
| 2389 | |||
| 2390 | /** |
||
| 2391 | * Deletes the user from all the ticket system. |
||
| 2392 | * |
||
| 2393 | * @param int $userId |
||
| 2394 | */ |
||
| 2395 | public static function deleteUserFromTicketSystem($userId) |
||
| 2396 | { |
||
| 2397 | $userId = (int) $userId; |
||
| 2398 | $schema = Database::getManager()->getConnection()->getSchemaManager(); |
||
| 2399 | |||
| 2400 | if ($schema->tablesExist('ticket_assigned_log')) { |
||
| 2401 | $sql = "UPDATE ticket_assigned_log SET user_id = NULL WHERE user_id = $userId"; |
||
| 2402 | Database::query($sql); |
||
| 2403 | |||
| 2404 | $sql = "UPDATE ticket_assigned_log SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2405 | Database::query($sql); |
||
| 2406 | } |
||
| 2407 | |||
| 2408 | if ($schema->tablesExist('ticket_ticket')) { |
||
| 2409 | $sql = "UPDATE ticket_ticket SET assigned_last_user = NULL WHERE assigned_last_user = $userId"; |
||
| 2410 | Database::query($sql); |
||
| 2411 | |||
| 2412 | $sql = "UPDATE ticket_ticket SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2413 | Database::query($sql); |
||
| 2414 | |||
| 2415 | $sql = "UPDATE ticket_ticket SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2416 | Database::query($sql); |
||
| 2417 | } |
||
| 2418 | |||
| 2419 | if ($schema->tablesExist('ticket_category')) { |
||
| 2420 | $sql = "UPDATE ticket_category SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2421 | Database::query($sql); |
||
| 2422 | |||
| 2423 | $sql = "UPDATE ticket_category SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2424 | Database::query($sql); |
||
| 2425 | } |
||
| 2426 | |||
| 2427 | if ($schema->tablesExist('ticket_category_rel_user')) { |
||
| 2428 | $sql = "DELETE FROM ticket_category_rel_user WHERE user_id = $userId"; |
||
| 2429 | Database::query($sql); |
||
| 2430 | } |
||
| 2431 | |||
| 2432 | if ($schema->tablesExist('ticket_message')) { |
||
| 2433 | $sql = "UPDATE ticket_message SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2434 | Database::query($sql); |
||
| 2435 | |||
| 2436 | $sql = "UPDATE ticket_message SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2437 | Database::query($sql); |
||
| 2438 | } |
||
| 2439 | |||
| 2440 | if ($schema->tablesExist('ticket_message_attachments')) { |
||
| 2441 | $sql = "UPDATE ticket_message_attachments SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2442 | Database::query($sql); |
||
| 2443 | |||
| 2444 | $sql = "UPDATE ticket_message_attachments SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2445 | Database::query($sql); |
||
| 2446 | } |
||
| 2447 | |||
| 2448 | if ($schema->tablesExist('ticket_priority')) { |
||
| 2449 | $sql = "UPDATE ticket_priority SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2450 | Database::query($sql); |
||
| 2451 | |||
| 2452 | $sql = "UPDATE ticket_priority SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2453 | Database::query($sql); |
||
| 2454 | } |
||
| 2455 | |||
| 2456 | if ($schema->tablesExist('ticket_project')) { |
||
| 2457 | $sql = "UPDATE ticket_project SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2458 | Database::query($sql); |
||
| 2459 | |||
| 2460 | $sql = "UPDATE ticket_project SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2461 | Database::query($sql); |
||
| 2462 | } |
||
| 2463 | } |
||
| 2464 | |||
| 2465 | /** |
||
| 2466 | * @param array $userInfo |
||
| 2467 | * @param int $projectId |
||
| 2468 | * |
||
| 2469 | * @return bool |
||
| 2470 | */ |
||
| 2471 | public static function userIsAllowInProject($userInfo, $projectId) |
||
| 2472 | { |
||
| 2473 | if (api_is_platform_admin()) { |
||
| 2474 | return true; |
||
| 2475 | } |
||
| 2476 | |||
| 2477 | $allowRoleList = self::getAllowedRolesFromProject($projectId); |
||
| 2478 | |||
| 2479 | // Check if a role was set to the project |
||
| 2480 | // Project 1 is considered the default and is accessible to all users |
||
| 2481 | if (!empty($allowRoleList) && is_array($allowRoleList)) { |
||
| 2482 | if (in_array($userInfo['status'], $allowRoleList)) { |
||
| 2483 | return true; |
||
| 2484 | } |
||
| 2485 | } |
||
| 2486 | |||
| 2487 | return false; |
||
| 2488 | } |
||
| 2489 | |||
| 2490 | /** |
||
| 2491 | * @param int $projectId |
||
| 2492 | * |
||
| 2493 | * @todo load from database instead of configuration.php setting |
||
| 2494 | * |
||
| 2495 | * @return array |
||
| 2496 | */ |
||
| 2497 | public static function getAllowedRolesFromProject($projectId) |
||
| 2507 | } |
||
| 2508 | |||
| 2509 | public static function notifiyTicketUpdated(int $ticketId, int $categoryId, string $message) |
||
| 2510 | { |
||
| 2511 | $subject = get_lang('TicketUpdated'); |
||
| 2512 | |||
| 2513 | TicketManager::sendNotification($ticketId, $subject, $message); |
||
| 2514 | |||
| 2515 | if (empty($categoryId)) { |
||
| 2516 | return; |
||
| 2547 | } |
||
| 2548 | } |
||
| 2549 | } |
||
| 2550 | } |
||
| 2551 | } |
||
| 2552 |
Loading history...
In PHP, under loose comparison (like
==, or!=, orswitchconditions), values of different types might be equal.For
integervalues, zero is a special case, in particular the following results might be unexpected: