chamilo /
chamilo-lms
| Total Complexity | 259 |
| Total Lines | 2470 |
| Duplicated Lines | 0 % |
| Changes | 0 | ||
Complex classes like TicketManager often do a lot of different things. To break such a class down, we need to identify a cohesive component within that class. A common approach to find such a component is to look for fields/methods that share the same prefixes, or suffixes.
Once you have determined the fields that belong together, you can apply the Extract Class refactoring. If the component makes sense as a sub-class, Extract Subclass is also a candidate, and is often faster.
While breaking up the class, it is a good idea to analyze how other classes use TicketManager, and based on these observations, apply Extract Interface, too.
| 1 | <?php |
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| 16 | class TicketManager |
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| 17 | { |
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| 18 | public const PRIORITY_NORMAL = 'NRM'; |
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| 19 | public const PRIORITY_HIGH = 'HGH'; |
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| 20 | public const PRIORITY_LOW = 'LOW'; |
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| 21 | |||
| 22 | public const SOURCE_EMAIL = 'MAI'; |
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| 23 | public const SOURCE_PHONE = 'TEL'; |
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| 24 | public const SOURCE_PLATFORM = 'PLA'; |
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| 25 | public const SOURCE_PRESENTIAL = 'PRE'; |
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| 26 | |||
| 27 | public const STATUS_NEW = 'NAT'; |
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| 28 | public const STATUS_PENDING = 'PND'; |
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| 29 | public const STATUS_UNCONFIRMED = 'XCF'; |
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| 30 | public const STATUS_CLOSE = 'CLS'; |
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| 31 | public const STATUS_FORWARDED = 'REE'; |
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| 32 | |||
| 33 | public function __construct() |
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| 34 | { |
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| 35 | } |
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| 36 | |||
| 37 | /** |
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| 38 | * Get categories of tickets. |
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| 39 | * |
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| 40 | * @param int $projectId |
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| 41 | * @param string $order |
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| 42 | * |
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| 43 | * @return array |
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| 44 | */ |
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| 45 | public static function get_all_tickets_categories($projectId, $order = '') |
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| 46 | { |
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| 47 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 48 | $table_support_project = Database::get_main_table(TABLE_TICKET_PROJECT); |
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| 49 | |||
| 50 | $order = empty($order) ? 'category.total_tickets DESC' : $order; |
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| 51 | $order = Database::escape_string($order); |
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| 52 | $projectId = (int) $projectId; |
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| 53 | |||
| 54 | $sql = "SELECT |
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| 55 | category.*, |
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| 56 | category.id category_id, |
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| 57 | project.other_area, |
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| 58 | project.email |
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| 59 | FROM |
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| 60 | $table_support_category category |
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| 61 | INNER JOIN $table_support_project project |
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| 62 | ON project.id = category.project_id |
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| 63 | WHERE project.id = $projectId |
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| 64 | ORDER BY $order"; |
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| 65 | $result = Database::query($sql); |
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| 66 | $types = []; |
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| 67 | while ($row = Database::fetch_assoc($result)) { |
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| 68 | $types[] = $row; |
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| 69 | } |
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| 70 | |||
| 71 | return $types; |
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| 72 | } |
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| 73 | |||
| 74 | /** |
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| 75 | * @param $from |
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| 76 | * @param $numberItems |
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| 77 | * @param $column |
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| 78 | * @param $direction |
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| 79 | * |
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| 80 | * @return array |
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| 81 | */ |
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| 82 | public static function getCategories($from, $numberItems, $column, $direction) |
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| 83 | { |
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| 84 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 85 | $sql = "SELECT id, name, description, total_tickets |
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| 86 | FROM $table"; |
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| 87 | |||
| 88 | if (!in_array($direction, ['ASC', 'DESC'])) { |
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| 89 | $direction = 'ASC'; |
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| 90 | } |
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| 91 | $column = (int) $column; |
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| 92 | $from = (int) $from; |
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| 93 | $numberItems = (int) $numberItems; |
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| 94 | |||
| 95 | //$sql .= " ORDER BY col$column $direction "; |
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| 96 | $sql .= " LIMIT $from,$numberItems"; |
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| 97 | |||
| 98 | $result = Database::query($sql); |
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| 99 | $types = []; |
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| 100 | while ($row = Database::fetch_array($result)) { |
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| 101 | $types[] = $row; |
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| 102 | } |
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| 103 | |||
| 104 | return $types; |
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| 105 | } |
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| 106 | |||
| 107 | /** |
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| 108 | * @param int $id |
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| 109 | * |
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| 110 | * @return array|mixed |
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| 111 | */ |
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| 112 | public static function getCategory($id) |
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| 113 | { |
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| 114 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 115 | $id = (int) $id; |
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| 116 | $sql = "SELECT id, name, description, total_tickets |
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| 117 | FROM $table WHERE id = $id"; |
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| 118 | |||
| 119 | $result = Database::query($sql); |
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| 120 | $category = Database::fetch_array($result); |
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| 121 | |||
| 122 | return $category; |
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| 123 | } |
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| 124 | |||
| 125 | /** |
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| 126 | * @return int |
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| 127 | */ |
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| 128 | public static function getCategoriesCount() |
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| 129 | { |
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| 130 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 131 | |||
| 132 | $sql = "SELECT count(id) count |
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| 133 | FROM $table "; |
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| 134 | |||
| 135 | $result = Database::query($sql); |
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| 136 | $category = Database::fetch_array($result); |
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| 137 | |||
| 138 | return $category['count']; |
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| 139 | } |
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| 140 | |||
| 141 | /** |
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| 142 | * @param int $id |
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| 143 | * @param array $params |
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| 144 | */ |
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| 145 | public static function updateCategory($id, $params) |
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| 146 | { |
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| 147 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 148 | $id = (int) $id; |
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| 149 | Database::update($table, $params, ['id = ?' => $id]); |
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| 150 | } |
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| 151 | |||
| 152 | /** |
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| 153 | * @param array $params |
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| 154 | */ |
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| 155 | public static function addCategory($params) |
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| 159 | } |
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| 160 | |||
| 161 | /** |
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| 162 | * @param int $id |
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| 163 | * |
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| 164 | * @return bool |
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| 165 | */ |
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| 166 | public static function deleteCategory($id) |
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| 167 | { |
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| 168 | $id = (int) $id; |
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| 169 | if (empty($id)) { |
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| 170 | return false; |
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| 171 | } |
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| 172 | |||
| 173 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
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| 174 | $sql = "UPDATE $table SET category_id = NULL WHERE category_id = $id"; |
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| 175 | Database::query($sql); |
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| 176 | |||
| 177 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 178 | $sql = "DELETE FROM $table WHERE id = $id"; |
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| 179 | Database::query($sql); |
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| 180 | |||
| 181 | return true; |
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| 182 | } |
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| 183 | |||
| 184 | /** |
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| 185 | * @param int $categoryId |
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| 186 | * @param array $users |
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| 187 | * |
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| 188 | * @return bool |
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| 189 | */ |
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| 190 | public static function addUsersToCategory($categoryId, $users) |
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| 191 | { |
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| 192 | if (empty($users) || empty($categoryId)) { |
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| 193 | return false; |
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| 194 | } |
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| 195 | |||
| 196 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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| 197 | foreach ($users as $userId) { |
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| 198 | if (false === self::userIsAssignedToCategory($userId, $categoryId)) { |
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| 199 | $params = [ |
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| 200 | 'category_id' => $categoryId, |
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| 201 | 'user_id' => $userId, |
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| 202 | ]; |
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| 203 | Database::insert($table, $params); |
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| 204 | } |
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| 205 | } |
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| 206 | |||
| 207 | return true; |
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| 208 | } |
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| 209 | |||
| 210 | /** |
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| 211 | * @param int $userId |
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| 212 | * @param int $categoryId |
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| 213 | * |
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| 214 | * @return bool |
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| 215 | */ |
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| 216 | public static function userIsAssignedToCategory($userId, $categoryId) |
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| 226 | } |
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| 227 | |||
| 228 | /** |
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| 229 | * @param int $categoryId |
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| 230 | * |
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| 231 | * @return array |
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| 232 | */ |
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| 233 | public static function getUsersInCategory($categoryId) |
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| 241 | } |
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| 242 | |||
| 243 | /** |
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| 244 | * @param int $categoryId |
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| 245 | */ |
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| 246 | public static function deleteAllUserInCategory($categoryId) |
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| 252 | } |
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| 253 | |||
| 254 | /** |
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| 255 | * Get all possible tickets statuses. |
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| 256 | * |
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| 257 | * @return array |
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| 258 | */ |
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| 259 | public static function get_all_tickets_status() |
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| 270 | } |
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| 271 | |||
| 272 | /** |
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| 273 | * Inserts a new ticket in the corresponding tables. |
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| 274 | * |
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| 275 | * @param int $category_id |
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| 276 | * @param int $course_id |
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| 277 | * @param int $sessionId |
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| 278 | * @param int $project_id |
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| 279 | * @param string $other_area |
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| 280 | * @param string $subject |
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| 281 | * @param string $content |
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| 282 | * @param string $personalEmail |
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| 283 | * @param array $fileAttachments |
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| 284 | * @param string $source |
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| 285 | * @param string $priority |
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| 286 | * @param string $status |
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| 287 | * @param int $assignedUserId |
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| 288 | * @param int $exerciseId |
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| 289 | * @param int $lpId |
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| 290 | * |
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| 291 | * @return bool |
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| 292 | */ |
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| 293 | public static function add( |
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| 294 | $category_id, |
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| 295 | $course_id, |
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| 296 | $sessionId, |
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| 297 | $project_id, |
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| 298 | $other_area, |
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| 299 | $subject, |
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| 300 | $content, |
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| 301 | $personalEmail = '', |
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| 302 | $fileAttachments = [], |
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| 303 | $source = '', |
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| 304 | $priority = '', |
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| 305 | $status = '', |
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| 306 | $assignedUserId = 0, |
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| 307 | $exerciseId = null, |
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| 308 | $lpId = null |
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| 309 | ) { |
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| 310 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
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| 311 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 312 | |||
| 313 | if (empty($category_id)) { |
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| 314 | return false; |
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| 315 | } |
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| 316 | |||
| 317 | $currentUserId = api_get_user_id(); |
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| 318 | $currentUserInfo = api_get_user_info(); |
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| 319 | $now = api_get_utc_datetime(); |
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| 320 | $course_id = (int) $course_id; |
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| 321 | $category_id = (int) $category_id; |
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| 322 | $project_id = (int) $project_id; |
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| 323 | $priority = empty($priority) ? self::PRIORITY_NORMAL : (int) $priority; |
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| 324 | |||
| 325 | if ('' === $status) { |
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| 326 | $status = self::STATUS_NEW; |
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| 327 | if ($other_area > 0) { |
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| 328 | $status = self::STATUS_FORWARDED; |
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| 329 | } |
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| 330 | } |
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| 331 | |||
| 332 | if (!empty($category_id)) { |
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| 333 | if (empty($assignedUserId)) { |
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| 334 | $usersInCategory = self::getUsersInCategory($category_id); |
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| 335 | if (!empty($usersInCategory) && count($usersInCategory) > 0) { |
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| 336 | $userCategoryInfo = $usersInCategory[0]; |
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| 337 | if (isset($userCategoryInfo['user_id'])) { |
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| 338 | $assignedUserId = $userCategoryInfo['user_id']; |
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| 339 | } |
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| 340 | } |
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| 341 | } |
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| 342 | } |
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| 343 | |||
| 344 | $assignedUserInfo = []; |
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| 345 | if (!empty($assignedUserId)) { |
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| 346 | $assignedUserInfo = api_get_user_info($assignedUserId); |
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| 347 | if (empty($assignedUserInfo)) { |
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| 348 | return false; |
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| 349 | } |
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| 350 | } |
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| 351 | |||
| 352 | // insert_ticket |
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| 353 | $params = [ |
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| 354 | 'project_id' => $project_id, |
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| 355 | 'category_id' => $category_id, |
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| 356 | 'priority_id' => $priority, |
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| 357 | 'personal_email' => $personalEmail, |
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| 358 | 'status_id' => $status, |
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| 359 | 'start_date' => $now, |
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| 360 | 'sys_insert_user_id' => $currentUserId, |
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| 361 | 'sys_insert_datetime' => $now, |
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| 362 | 'sys_lastedit_user_id' => $currentUserId, |
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| 363 | 'sys_lastedit_datetime' => $now, |
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| 364 | 'source' => $source, |
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| 365 | 'assigned_last_user' => $assignedUserId, |
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| 366 | 'subject' => $subject, |
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| 367 | 'message' => $content, |
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| 368 | 'code' => '', |
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| 369 | 'total_messages' => 0, |
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| 370 | ]; |
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| 371 | |||
| 372 | if (!empty($exerciseId)) { |
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| 373 | $params['exercise_id'] = $exerciseId; |
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| 374 | } |
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| 375 | |||
| 376 | if (!empty($lpId)) { |
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| 377 | $params['lp_id'] = $lpId; |
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| 378 | } |
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| 379 | if (!empty($course_id)) { |
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| 380 | $params['course_id'] = $course_id; |
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| 381 | } |
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| 382 | |||
| 383 | if (!empty($sessionId)) { |
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| 384 | $params['session_id'] = $sessionId; |
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| 385 | } |
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| 386 | $ticketId = Database::insert($table_support_tickets, $params); |
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| 387 | |||
| 388 | if ($ticketId) { |
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|
|
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| 389 | $ticket_code = 'A'.str_pad($ticketId, 11, '0', STR_PAD_LEFT); |
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| 390 | $titleCreated = sprintf( |
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| 391 | get_lang('Ticket %s created'), |
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| 392 | $ticket_code |
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| 393 | ); |
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| 394 | |||
| 395 | Display::addFlash(Display::return_message( |
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| 396 | $titleCreated, |
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| 397 | 'normal', |
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| 398 | false |
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| 399 | )); |
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| 400 | |||
| 401 | if (0 != $assignedUserId) { |
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| 402 | self::assignTicketToUser( |
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| 403 | $ticketId, |
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| 404 | $assignedUserId |
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| 405 | ); |
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| 406 | |||
| 407 | Display::addFlash(Display::return_message( |
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| 408 | sprintf( |
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| 409 | get_lang('TicketXAssignedToUserX'), |
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| 410 | $ticket_code, |
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| 411 | $assignedUserInfo['complete_name'] |
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| 412 | ), |
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| 413 | 'normal', |
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| 414 | false |
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| 415 | )); |
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| 416 | } |
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| 417 | |||
| 418 | if (!empty($fileAttachments)) { |
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| 419 | $attachmentCount = 0; |
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| 420 | foreach ($fileAttachments as $attach) { |
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| 421 | if (!empty($attach['tmp_name'])) { |
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| 422 | $attachmentCount++; |
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| 423 | } |
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| 424 | } |
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| 425 | if ($attachmentCount > 0) { |
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| 426 | self::insertMessage( |
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| 427 | $ticketId, |
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| 428 | '', |
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| 429 | '', |
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| 430 | $fileAttachments, |
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| 431 | $currentUserId |
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| 432 | ); |
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| 433 | } |
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| 434 | } |
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| 435 | |||
| 436 | // Update code |
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| 437 | $sql = "UPDATE $table_support_tickets |
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| 438 | SET code = '$ticket_code' |
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| 439 | WHERE id = '$ticketId'"; |
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| 440 | Database::query($sql); |
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| 441 | |||
| 442 | // Update total |
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| 443 | $sql = "UPDATE $table_support_category |
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| 444 | SET total_tickets = total_tickets + 1 |
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| 445 | WHERE id = $category_id"; |
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| 446 | Database::query($sql); |
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| 447 | |||
| 448 | $helpDeskMessage = |
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| 449 | '<table> |
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| 450 | <tr> |
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| 451 | <td width="100px"><b>'.get_lang('User').'</b></td> |
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| 452 | <td width="400px">'.$currentUserInfo['complete_name'].'</td> |
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| 453 | </tr> |
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| 454 | <tr> |
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| 455 | <td width="100px"><b>'.get_lang('Username').'</b></td> |
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| 456 | <td width="400px">'.$currentUserInfo['username'].'</td> |
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| 457 | </tr> |
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| 458 | <tr> |
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| 459 | <td width="100px"><b>'.get_lang('Email').'</b></td> |
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| 460 | <td width="400px">'.$currentUserInfo['email'].'</td> |
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| 461 | </tr> |
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| 462 | <tr> |
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| 463 | <td width="100px"><b>'.get_lang('Phone').'</b></td> |
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| 464 | <td width="400px">'.$currentUserInfo['phone'].'</td> |
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| 465 | </tr> |
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| 466 | <tr> |
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| 467 | <td width="100px"><b>'.get_lang('Date').'</b></td> |
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| 468 | <td width="400px">'.api_convert_and_format_date($now, DATE_TIME_FORMAT_LONG).'</td> |
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| 469 | </tr> |
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| 470 | <tr> |
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| 471 | <td width="100px"><b>'.get_lang('Title').'</b></td> |
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| 472 | <td width="400px">'.Security::remove_XSS($subject).'</td> |
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| 473 | </tr> |
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| 474 | <tr> |
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| 475 | <td width="100px"><b>'.get_lang('Description').'</b></td> |
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| 476 | <td width="400px">'.Security::remove_XSS($content).'</td> |
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| 477 | </tr> |
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| 478 | </table>'; |
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| 479 | |||
| 480 | if (0 != $assignedUserId) { |
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| 481 | $href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId; |
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| 482 | $helpDeskMessage .= sprintf( |
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| 483 | get_lang('TicketAssignedToXCheckZAtLinkY'), |
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| 484 | $assignedUserInfo['complete_name'], |
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| 485 | $href, |
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| 486 | $ticketId |
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| 487 | ); |
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| 488 | } |
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| 489 | |||
| 490 | if (empty($category_id)) { |
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| 491 | if ('true' === api_get_setting('ticket_send_warning_to_all_admins')) { |
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| 492 | $warningSubject = sprintf( |
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| 493 | get_lang('Ticket %s createdWithNoCategory'), |
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| 494 | $ticket_code |
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| 495 | ); |
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| 496 | Display::addFlash(Display::return_message($warningSubject)); |
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| 497 | |||
| 498 | $admins = UserManager::get_all_administrators(); |
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| 499 | foreach ($admins as $userId => $data) { |
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| 500 | if ($data['active']) { |
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| 501 | MessageManager::send_message_simple( |
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| 502 | $userId, |
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| 503 | $warningSubject, |
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| 504 | $helpDeskMessage |
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| 505 | ); |
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| 506 | } |
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| 507 | } |
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| 508 | } |
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| 509 | } else { |
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| 510 | $categoryInfo = self::getCategory($category_id); |
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| 511 | $usersInCategory = self::getUsersInCategory($category_id); |
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| 512 | $message = '<h2>'.get_lang('Ticket info').'</h2><br />'.$helpDeskMessage; |
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| 513 | |||
| 514 | if ('true' === api_get_setting('ticket_warn_admin_no_user_in_category')) { |
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| 515 | $usersInCategory = self::getUsersInCategory($category_id); |
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| 516 | if (empty($usersInCategory)) { |
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| 517 | $subject = sprintf( |
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| 518 | get_lang('Warning: No one has been assigned to category %s'), |
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| 519 | $categoryInfo['name'] |
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| 520 | ); |
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| 521 | |||
| 522 | if ('true' === api_get_setting('ticket_send_warning_to_all_admins')) { |
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| 523 | Display::addFlash(Display::return_message( |
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| 524 | sprintf( |
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| 525 | get_lang( |
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| 526 | 'A notification was sent to the administrators to report this category has no user assigned' |
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| 527 | ), |
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| 528 | $categoryInfo['name'] |
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| 529 | ), |
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| 530 | null, |
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| 531 | false |
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| 532 | )); |
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| 533 | |||
| 534 | $admins = UserManager::get_all_administrators(); |
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| 535 | foreach ($admins as $userId => $data) { |
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| 536 | if ($data['active']) { |
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| 537 | self::sendNotification( |
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| 538 | $ticketId, |
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| 539 | $subject, |
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| 540 | $message, |
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| 541 | $userId |
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| 542 | ); |
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| 543 | } |
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| 544 | } |
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| 545 | } else { |
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| 546 | Display::addFlash(Display::return_message($subject)); |
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| 547 | } |
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| 548 | } |
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| 549 | } |
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| 550 | |||
| 551 | // Send notification to all users |
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| 552 | if (!empty($usersInCategory)) { |
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| 553 | foreach ($usersInCategory as $data) { |
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| 554 | if ($data['user_id']) { |
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| 555 | self::sendNotification( |
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| 556 | $ticketId, |
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| 557 | $subject, |
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| 558 | $message, |
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| 559 | $data['user_id'] |
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| 560 | ); |
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| 561 | } |
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| 562 | } |
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| 563 | } |
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| 564 | } |
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| 565 | |||
| 566 | if (!empty($personalEmail)) { |
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| 567 | api_mail_html( |
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| 568 | get_lang('Virtual support'), |
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| 569 | $personalEmail, |
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| 570 | get_lang('IncidentResentToVirtual support'), |
||
| 571 | $helpDeskMessage |
||
| 572 | ); |
||
| 573 | } |
||
| 574 | |||
| 575 | self::sendNotification( |
||
| 576 | $ticketId, |
||
| 577 | $titleCreated, |
||
| 578 | $helpDeskMessage |
||
| 579 | ); |
||
| 580 | |||
| 581 | return true; |
||
| 582 | } |
||
| 583 | |||
| 584 | return false; |
||
| 585 | } |
||
| 586 | |||
| 587 | /** |
||
| 588 | * Assign ticket to admin. |
||
| 589 | * |
||
| 590 | * @param int $ticketId |
||
| 591 | * @param int $userId |
||
| 592 | * |
||
| 593 | * @return bool |
||
| 594 | */ |
||
| 595 | public static function assignTicketToUser( |
||
| 596 | $ticketId, |
||
| 597 | $userId |
||
| 598 | ) { |
||
| 599 | $ticketId = (int) $ticketId; |
||
| 600 | $userId = (int) $userId; |
||
| 601 | |||
| 602 | if (empty($ticketId)) { |
||
| 603 | return false; |
||
| 604 | } |
||
| 605 | |||
| 606 | $ticket = self::get_ticket_detail_by_id($ticketId); |
||
| 607 | |||
| 608 | if ($ticket) { |
||
| 609 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 610 | $sql = "UPDATE $table |
||
| 611 | SET assigned_last_user = $userId |
||
| 612 | WHERE id = $ticketId"; |
||
| 613 | Database::query($sql); |
||
| 614 | |||
| 615 | $table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
||
| 616 | $params = [ |
||
| 617 | 'ticket_id' => $ticketId, |
||
| 618 | 'user_id' => $userId, |
||
| 619 | 'sys_insert_user_id' => api_get_user_id(), |
||
| 620 | 'assigned_date' => api_get_utc_datetime(), |
||
| 621 | ]; |
||
| 622 | Database::insert($table, $params); |
||
| 623 | |||
| 624 | return true; |
||
| 625 | } else { |
||
| 626 | return false; |
||
| 627 | } |
||
| 628 | } |
||
| 629 | |||
| 630 | /** |
||
| 631 | * Insert message between Users and Admins. |
||
| 632 | * |
||
| 633 | * @param int $ticketId |
||
| 634 | * @param string $subject |
||
| 635 | * @param string $content |
||
| 636 | * @param array $fileAttachments |
||
| 637 | * @param int $userId |
||
| 638 | * @param string $status |
||
| 639 | * @param bool $sendConfirmation |
||
| 640 | * |
||
| 641 | * @return bool |
||
| 642 | */ |
||
| 643 | public static function insertMessage( |
||
| 644 | $ticketId, |
||
| 645 | $subject, |
||
| 646 | $content, |
||
| 647 | $fileAttachments, |
||
| 648 | $userId, |
||
| 649 | $status = 'NOL', |
||
| 650 | $sendConfirmation = false |
||
| 651 | ) { |
||
| 652 | $ticketId = (int) $ticketId; |
||
| 653 | $userId = (int) $userId; |
||
| 654 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 655 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 656 | if ($sendConfirmation) { |
||
| 657 | $form = |
||
| 658 | '<form action="ticket_details.php?ticket_id='.$ticketId.'" id="confirmticket" method="POST" > |
||
| 659 | <p>'.get_lang('Was this answer satisfactory?').'</p> |
||
| 660 | <button class="btn btn-primary responseyes" name="response" id="responseyes" value="1">'. |
||
| 661 | get_lang('Yes').'</button> |
||
| 662 | <button class="btn btn-danger responseno" name="response" id="responseno" value="0">'. |
||
| 663 | get_lang('No').'</button> |
||
| 664 | </form>'; |
||
| 665 | $content .= $form; |
||
| 666 | } |
||
| 667 | |||
| 668 | $now = api_get_utc_datetime(); |
||
| 669 | |||
| 670 | $params = [ |
||
| 671 | 'ticket_id' => $ticketId, |
||
| 672 | 'subject' => $subject, |
||
| 673 | 'message' => $content, |
||
| 674 | 'ip_address' => api_get_real_ip(), |
||
| 675 | 'sys_insert_user_id' => $userId, |
||
| 676 | 'sys_insert_datetime' => $now, |
||
| 677 | 'sys_lastedit_user_id' => $userId, |
||
| 678 | 'sys_lastedit_datetime' => $now, |
||
| 679 | 'status' => $status, |
||
| 680 | ]; |
||
| 681 | $messageId = Database::insert($table_support_messages, $params); |
||
| 682 | if ($messageId) { |
||
| 683 | // update_total_message |
||
| 684 | $sql = "UPDATE $table_support_tickets |
||
| 685 | SET |
||
| 686 | sys_lastedit_user_id = $userId, |
||
| 687 | sys_lastedit_datetime = '$now', |
||
| 688 | total_messages = ( |
||
| 689 | SELECT COUNT(*) as total_messages |
||
| 690 | FROM $table_support_messages |
||
| 691 | WHERE ticket_id = $ticketId |
||
| 692 | ) |
||
| 693 | WHERE id = $ticketId "; |
||
| 694 | Database::query($sql); |
||
| 695 | |||
| 696 | if (is_array($fileAttachments)) { |
||
| 697 | foreach ($fileAttachments as $file_attach) { |
||
| 698 | if (0 == $file_attach['error']) { |
||
| 699 | self::saveMessageAttachmentFile( |
||
| 700 | $file_attach, |
||
| 701 | $ticketId, |
||
| 702 | $messageId |
||
| 703 | ); |
||
| 704 | } else { |
||
| 705 | if (UPLOAD_ERR_NO_FILE != $file_attach['error']) { |
||
| 706 | return false; |
||
| 707 | } |
||
| 708 | } |
||
| 709 | } |
||
| 710 | } |
||
| 711 | } |
||
| 712 | |||
| 713 | return true; |
||
| 714 | } |
||
| 715 | |||
| 716 | /** |
||
| 717 | * Attachment files when a message is sent. |
||
| 718 | * |
||
| 719 | * @param $file_attach |
||
| 720 | * @param $ticketId |
||
| 721 | * @param $message_id |
||
| 722 | * |
||
| 723 | * @return bool |
||
| 724 | */ |
||
| 725 | public static function saveMessageAttachmentFile( |
||
| 726 | $file_attach, |
||
| 727 | $ticketId, |
||
| 728 | $message_id |
||
| 729 | ) { |
||
| 730 | throw new Exception('Implement saveMessageAttachmentFile'); |
||
| 731 | $now = api_get_utc_datetime(); |
||
| 732 | $userId = api_get_user_id(); |
||
| 733 | $ticketId = (int) $ticketId; |
||
| 734 | |||
| 735 | $new_file_name = add_ext_on_mime( |
||
| 736 | stripslashes($file_attach['name']), |
||
| 737 | $file_attach['type'] |
||
| 738 | ); |
||
| 739 | $table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
||
| 740 | if (!filter_extension($new_file_name)) { |
||
| 741 | echo Display::return_message( |
||
| 742 | get_lang('File upload failed: this file extension or file type is prohibited'), |
||
| 743 | 'error' |
||
| 744 | ); |
||
| 745 | } else { |
||
| 746 | throw new Exception('@todo file upload ticket_attachment'); |
||
| 747 | //$result = api_upload_file('ticket_attachment', $file_attach, $ticketId); |
||
| 748 | if ($result) { |
||
| 749 | $safe_file_name = Database::escape_string($new_file_name); |
||
| 750 | $safe_new_file_name = Database::escape_string($result['path_to_save']); |
||
| 751 | $sql = "INSERT INTO $table_support_message_attachments ( |
||
| 752 | filename, |
||
| 753 | path, |
||
| 754 | ticket_id, |
||
| 755 | message_id, |
||
| 756 | size, |
||
| 757 | sys_insert_user_id, |
||
| 758 | sys_insert_datetime, |
||
| 759 | sys_lastedit_user_id, |
||
| 760 | sys_lastedit_datetime |
||
| 761 | ) VALUES ( |
||
| 762 | '$safe_file_name', |
||
| 763 | '$safe_new_file_name', |
||
| 764 | '$ticketId', |
||
| 765 | '$message_id', |
||
| 766 | '".$file_attach['size']."', |
||
| 767 | '$userId', |
||
| 768 | '$now', |
||
| 769 | '$userId', |
||
| 770 | '$now' |
||
| 771 | )"; |
||
| 772 | Database::query($sql); |
||
| 773 | |||
| 774 | return true; |
||
| 775 | } |
||
| 776 | } |
||
| 777 | } |
||
| 778 | |||
| 779 | /** |
||
| 780 | * Get tickets by userId. |
||
| 781 | * |
||
| 782 | * @param int $from |
||
| 783 | * @param int $number_of_items |
||
| 784 | * @param $column |
||
| 785 | * @param $direction |
||
| 786 | * |
||
| 787 | * @return array |
||
| 788 | */ |
||
| 789 | public static function getTicketsByCurrentUser($from, $number_of_items, $column, $direction) |
||
| 790 | { |
||
| 791 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 792 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 793 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 794 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 795 | $direction = !empty($direction) ? $direction : 'DESC'; |
||
| 796 | $userId = api_get_user_id(); |
||
| 797 | $userInfo = api_get_user_info($userId); |
||
| 798 | |||
| 799 | if (empty($userInfo)) { |
||
| 800 | return []; |
||
| 801 | } |
||
| 802 | $isAdmin = UserManager::is_admin($userId); |
||
| 803 | |||
| 804 | if (!isset($_GET['project_id'])) { |
||
| 805 | return []; |
||
| 806 | } |
||
| 807 | |||
| 808 | switch ($column) { |
||
| 809 | case 0: |
||
| 810 | $column = 'ticket_id'; |
||
| 811 | break; |
||
| 812 | case 1: |
||
| 813 | $column = 'status_name'; |
||
| 814 | break; |
||
| 815 | case 2: |
||
| 816 | $column = 'start_date'; |
||
| 817 | break; |
||
| 818 | case 3: |
||
| 819 | $column = 'sys_lastedit_datetime'; |
||
| 820 | break; |
||
| 821 | case 4: |
||
| 822 | $column = 'category_name'; |
||
| 823 | break; |
||
| 824 | case 5: |
||
| 825 | $column = 'sys_insert_user_id'; |
||
| 826 | break; |
||
| 827 | case 6: |
||
| 828 | $column = 'assigned_last_user'; |
||
| 829 | break; |
||
| 830 | case 7: |
||
| 831 | $column = 'total_messages'; |
||
| 832 | break; |
||
| 833 | case 8: |
||
| 834 | $column = 'subject'; |
||
| 835 | break; |
||
| 836 | default: |
||
| 837 | $column = 'ticket_id'; |
||
| 838 | } |
||
| 839 | |||
| 840 | $sql = "SELECT DISTINCT |
||
| 841 | ticket.*, |
||
| 842 | ticket.id ticket_id, |
||
| 843 | status.name AS status_name, |
||
| 844 | ticket.start_date, |
||
| 845 | ticket.sys_lastedit_datetime, |
||
| 846 | cat.name AS category_name, |
||
| 847 | priority.name AS priority_name, |
||
| 848 | ticket.total_messages AS total_messages, |
||
| 849 | ticket.message AS message, |
||
| 850 | ticket.subject AS subject, |
||
| 851 | ticket.assigned_last_user |
||
| 852 | FROM $table_support_tickets ticket |
||
| 853 | INNER JOIN $table_support_category cat |
||
| 854 | ON (cat.id = ticket.category_id) |
||
| 855 | INNER JOIN $table_support_priority priority |
||
| 856 | ON (ticket.priority_id = priority.id) |
||
| 857 | INNER JOIN $table_support_status status |
||
| 858 | ON (ticket.status_id = status.id) |
||
| 859 | WHERE 1=1 |
||
| 860 | "; |
||
| 861 | |||
| 862 | $projectId = (int) $_GET['project_id']; |
||
| 863 | $userIsAllowInProject = self::userIsAllowInProject($userInfo, $projectId); |
||
| 864 | |||
| 865 | // Check if a role was set to the project |
||
| 866 | if (false == $userIsAllowInProject) { |
||
| 867 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 868 | } |
||
| 869 | |||
| 870 | // Search simple |
||
| 871 | if (isset($_GET['submit_simple']) && '' != $_GET['keyword']) { |
||
| 872 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 873 | $sql .= " AND ( |
||
| 874 | ticket.id LIKE '%$keyword%' OR |
||
| 875 | ticket.code LIKE '%$keyword%' OR |
||
| 876 | ticket.subject LIKE '%$keyword%' OR |
||
| 877 | ticket.message LIKE '%$keyword%' OR |
||
| 878 | ticket.keyword LIKE '%$keyword%' OR |
||
| 879 | ticket.source LIKE '%$keyword%' OR |
||
| 880 | cat.name LIKE '%$keyword%' OR |
||
| 881 | status.name LIKE '%$keyword%' OR |
||
| 882 | priority.name LIKE '%$keyword%' OR |
||
| 883 | ticket.personal_email LIKE '%$keyword%' |
||
| 884 | )"; |
||
| 885 | } |
||
| 886 | |||
| 887 | $keywords = [ |
||
| 888 | 'project_id' => 'ticket.project_id', |
||
| 889 | 'keyword_category' => 'ticket.category_id', |
||
| 890 | 'keyword_assigned_to' => 'ticket.assigned_last_user', |
||
| 891 | 'keyword_source' => 'ticket.source ', |
||
| 892 | 'keyword_status' => 'ticket.status_id', |
||
| 893 | 'keyword_priority' => 'ticket.priority_id', |
||
| 894 | ]; |
||
| 895 | |||
| 896 | foreach ($keywords as $keyword => $label) { |
||
| 897 | if (isset($_GET[$keyword])) { |
||
| 898 | $data = Database::escape_string(trim($_GET[$keyword])); |
||
| 899 | if (!empty($data)) { |
||
| 900 | $sql .= " AND $label = '$data' "; |
||
| 901 | } |
||
| 902 | } |
||
| 903 | } |
||
| 904 | |||
| 905 | // Search advanced |
||
| 906 | $keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
||
| 907 | $keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
||
| 908 | $keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
||
| 909 | $keyword_range = !empty($keyword_start_date_start) && !empty($keyword_start_date_end); |
||
| 910 | |||
| 911 | if (false == $keyword_range && '' != $keyword_start_date_start) { |
||
| 912 | $sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' "; |
||
| 913 | } |
||
| 914 | if ($keyword_range && '' != $keyword_start_date_start && '' != $keyword_start_date_end) { |
||
| 915 | $sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 916 | AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 917 | } |
||
| 918 | |||
| 919 | if ('' != $keyword_course) { |
||
| 920 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 921 | $sql .= " AND ticket.course_id IN ( |
||
| 922 | SELECT id FROM $course_table |
||
| 923 | WHERE ( |
||
| 924 | title LIKE '%$keyword_course%' OR |
||
| 925 | code LIKE '%$keyword_course%' OR |
||
| 926 | visual_code LIKE '%$keyword_course%' |
||
| 927 | ) |
||
| 928 | )"; |
||
| 929 | } |
||
| 930 | $sql .= " ORDER BY `$column` $direction"; |
||
| 931 | $sql .= " LIMIT $from, $number_of_items"; |
||
| 932 | |||
| 933 | $result = Database::query($sql); |
||
| 934 | $tickets = []; |
||
| 935 | $webPath = api_get_path(WEB_PATH); |
||
| 936 | while ($row = Database::fetch_assoc($result)) { |
||
| 937 | $userInfo = api_get_user_info($row['sys_insert_user_id']); |
||
| 938 | $hrefUser = $webPath.'main/admin/user_information.php?user_id='.$userInfo['user_id']; |
||
| 939 | $name = "<a href='$hrefUser'> {$userInfo['complete_name_with_username']} </a>"; |
||
| 940 | if (0 != $row['assigned_last_user']) { |
||
| 941 | $assignedUserInfo = api_get_user_info($row['assigned_last_user']); |
||
| 942 | if (!empty($assignedUserInfo)) { |
||
| 943 | $hrefResp = $webPath.'main/admin/user_information.php?user_id='.$assignedUserInfo['user_id']; |
||
| 944 | $row['assigned_last_user'] = "<a href='$hrefResp'> {$assignedUserInfo['complete_name_with_username']} </a>"; |
||
| 945 | } else { |
||
| 946 | $row['assigned_last_user'] = get_lang('Unknown user'); |
||
| 947 | } |
||
| 948 | } else { |
||
| 949 | if (self::STATUS_FORWARDED !== $row['status_id']) { |
||
| 950 | $row['assigned_last_user'] = '<span style="color:#ff0000;">'.get_lang('To be assigned').'</span>'; |
||
| 951 | } else { |
||
| 952 | $row['assigned_last_user'] = '<span style="color:#00ff00;">'.get_lang('Message resent').'</span>'; |
||
| 953 | } |
||
| 954 | } |
||
| 955 | |||
| 956 | switch ($row['source']) { |
||
| 957 | case self::SOURCE_PRESENTIAL: |
||
| 958 | $img_source = 'icons/32/user.png'; |
||
| 959 | break; |
||
| 960 | case self::SOURCE_EMAIL: |
||
| 961 | $img_source = 'icons/32/mail.png'; |
||
| 962 | break; |
||
| 963 | case self::SOURCE_PHONE: |
||
| 964 | $img_source = 'icons/32/event.png'; |
||
| 965 | break; |
||
| 966 | default: |
||
| 967 | $img_source = 'icons/32/ticket.png'; |
||
| 968 | break; |
||
| 969 | } |
||
| 970 | |||
| 971 | $row['start_date'] = Display::dateToStringAgoAndLongDate($row['start_date']); |
||
| 972 | $row['sys_lastedit_datetime'] = Display::dateToStringAgoAndLongDate($row['sys_lastedit_datetime']); |
||
| 973 | |||
| 974 | $icon = Display::return_icon( |
||
| 975 | $img_source, |
||
| 976 | get_lang('Information'), |
||
| 977 | ['style' => 'margin-right: 10px; float: left;'] |
||
| 978 | ); |
||
| 979 | |||
| 980 | $icon .= '<a href="ticket_details.php?ticket_id='.$row['id'].'">'.$row['code'].'</a>'; |
||
| 981 | |||
| 982 | if ($isAdmin) { |
||
| 983 | $ticket = [ |
||
| 984 | $icon.' '.Security::remove_XSS($row['subject']), |
||
| 985 | $row['status_name'], |
||
| 986 | $row['start_date'], |
||
| 987 | $row['sys_lastedit_datetime'], |
||
| 988 | $row['category_name'], |
||
| 989 | $name, |
||
| 990 | $row['assigned_last_user'], |
||
| 991 | $row['total_messages'], |
||
| 992 | ]; |
||
| 993 | } else { |
||
| 994 | $ticket = [ |
||
| 995 | $icon.' '.Security::remove_XSS($row['subject']), |
||
| 996 | $row['status_name'], |
||
| 997 | $row['start_date'], |
||
| 998 | $row['sys_lastedit_datetime'], |
||
| 999 | $row['category_name'], |
||
| 1000 | ]; |
||
| 1001 | } |
||
| 1002 | if ($isAdmin) { |
||
| 1003 | $ticket['0'] .= ' <a |
||
| 1004 | href="javascript:void(0)" |
||
| 1005 | onclick="load_history_ticket(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')"> |
||
| 1006 | <a |
||
| 1007 | onclick="load_course_list(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')" |
||
| 1008 | onmouseover="clear_course_list (\'div_'.$row['ticket_id'].'\')" |
||
| 1009 | title="'.get_lang('History').'" |
||
| 1010 | alt="'.get_lang('History').'" |
||
| 1011 | > |
||
| 1012 | '.Display::returnFontAwesomeIcon('history').' |
||
| 1013 | </a> |
||
| 1014 | |||
| 1015 | <div class="blackboard_hide" id="div_'.$row['ticket_id'].'"> </div> |
||
| 1016 | </a> '; |
||
| 1017 | } |
||
| 1018 | $tickets[] = $ticket; |
||
| 1019 | } |
||
| 1020 | |||
| 1021 | return $tickets; |
||
| 1022 | } |
||
| 1023 | |||
| 1024 | /** |
||
| 1025 | * @return int |
||
| 1026 | */ |
||
| 1027 | public static function getTotalTicketsCurrentUser() |
||
| 1028 | { |
||
| 1029 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 1030 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1031 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1032 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1033 | |||
| 1034 | $userInfo = api_get_user_info(); |
||
| 1035 | if (empty($userInfo)) { |
||
| 1036 | return 0; |
||
| 1037 | } |
||
| 1038 | $userId = $userInfo['id']; |
||
| 1039 | |||
| 1040 | if (!isset($_GET['project_id'])) { |
||
| 1041 | return 0; |
||
| 1042 | } |
||
| 1043 | |||
| 1044 | $sql = "SELECT COUNT(ticket.id) AS total |
||
| 1045 | FROM $table_support_tickets ticket |
||
| 1046 | INNER JOIN $table_support_category cat |
||
| 1047 | ON (cat.id = ticket.category_id) |
||
| 1048 | INNER JOIN $table_support_priority priority |
||
| 1049 | ON (ticket.priority_id = priority.id) |
||
| 1050 | INNER JOIN $table_support_status status |
||
| 1051 | ON (ticket.status_id = status.id) |
||
| 1052 | WHERE 1 = 1"; |
||
| 1053 | |||
| 1054 | $projectId = (int) $_GET['project_id']; |
||
| 1055 | $allowRoleList = self::getAllowedRolesFromProject($projectId); |
||
| 1056 | |||
| 1057 | // Check if a role was set to the project |
||
| 1058 | if (!empty($allowRoleList) && is_array($allowRoleList)) { |
||
| 1059 | if (!in_array($userInfo['status'], $allowRoleList)) { |
||
| 1060 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 1061 | } |
||
| 1062 | } else { |
||
| 1063 | if (!api_is_platform_admin()) { |
||
| 1064 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 1065 | } |
||
| 1066 | } |
||
| 1067 | |||
| 1068 | // Search simple |
||
| 1069 | if (isset($_GET['submit_simple'])) { |
||
| 1070 | if ('' != $_GET['keyword']) { |
||
| 1071 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 1072 | $sql .= " AND ( |
||
| 1073 | ticket.code LIKE '%$keyword%' OR |
||
| 1074 | ticket.subject LIKE '%$keyword%' OR |
||
| 1075 | ticket.message LIKE '%$keyword%' OR |
||
| 1076 | ticket.keyword LIKE '%$keyword%' OR |
||
| 1077 | ticket.personal_email LIKE '%$keyword%' OR |
||
| 1078 | ticket.source LIKE '%$keyword%' |
||
| 1079 | )"; |
||
| 1080 | } |
||
| 1081 | } |
||
| 1082 | |||
| 1083 | $keywords = [ |
||
| 1084 | 'project_id' => 'ticket.project_id', |
||
| 1085 | 'keyword_category' => 'ticket.category_id', |
||
| 1086 | 'keyword_assigned_to' => 'ticket.assigned_last_user', |
||
| 1087 | 'keyword_source' => 'ticket.source', |
||
| 1088 | 'keyword_status' => 'ticket.status_id', |
||
| 1089 | 'keyword_priority' => 'ticket.priority_id', |
||
| 1090 | ]; |
||
| 1091 | |||
| 1092 | foreach ($keywords as $keyword => $sqlLabel) { |
||
| 1093 | if (isset($_GET[$keyword])) { |
||
| 1094 | $data = Database::escape_string(trim($_GET[$keyword])); |
||
| 1095 | $sql .= " AND $sqlLabel = '$data' "; |
||
| 1096 | } |
||
| 1097 | } |
||
| 1098 | |||
| 1099 | // Search advanced |
||
| 1100 | $keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
||
| 1101 | $keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
||
| 1102 | $keyword_range = isset($_GET['keyword_dates']) ? Database::escape_string(trim($_GET['keyword_dates'])) : ''; |
||
| 1103 | $keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
||
| 1104 | |||
| 1105 | if (false == $keyword_range && '' != $keyword_start_date_start) { |
||
| 1106 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
||
| 1107 | } |
||
| 1108 | if ($keyword_range && '' != $keyword_start_date_start && '' != $keyword_start_date_end) { |
||
| 1109 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 1110 | AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 1111 | } |
||
| 1112 | if ('' != $keyword_course) { |
||
| 1113 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 1114 | $sql .= " AND ticket.course_id IN ( |
||
| 1115 | SELECT id |
||
| 1116 | FROM $course_table |
||
| 1117 | WHERE ( |
||
| 1118 | title LIKE '%$keyword_course%' OR |
||
| 1119 | code LIKE '%$keyword_course%' OR |
||
| 1120 | visual_code LIKE '%$keyword_course%' |
||
| 1121 | ) |
||
| 1122 | ) "; |
||
| 1123 | } |
||
| 1124 | |||
| 1125 | $res = Database::query($sql); |
||
| 1126 | $obj = Database::fetch_object($res); |
||
| 1127 | |||
| 1128 | return (int) $obj->total; |
||
| 1129 | } |
||
| 1130 | |||
| 1131 | /** |
||
| 1132 | * @param int $id |
||
| 1133 | * |
||
| 1134 | * @return false|TicketMessageAttachment |
||
| 1135 | */ |
||
| 1136 | public static function getTicketMessageAttachment($id) |
||
| 1137 | { |
||
| 1138 | $id = (int) $id; |
||
| 1139 | $em = Database::getManager(); |
||
| 1140 | $item = $em->getRepository(TicketMessageAttachment::class)->find($id); |
||
| 1141 | if ($item) { |
||
| 1142 | return $item; |
||
| 1143 | } |
||
| 1144 | |||
| 1145 | return false; |
||
| 1146 | } |
||
| 1147 | |||
| 1148 | /** |
||
| 1149 | * @param int $id |
||
| 1150 | * |
||
| 1151 | * @return array |
||
| 1152 | */ |
||
| 1153 | public static function getTicketMessageAttachmentsByTicketId($id) |
||
| 1154 | { |
||
| 1155 | $id = (int) $id; |
||
| 1156 | $em = Database::getManager(); |
||
| 1157 | $items = $em->getRepository(TicketMessageAttachment::class)->findBy(['ticket' => $id]); |
||
| 1158 | if ($items) { |
||
| 1159 | return $items; |
||
| 1160 | } |
||
| 1161 | |||
| 1162 | return false; |
||
| 1163 | } |
||
| 1164 | |||
| 1165 | /** |
||
| 1166 | * @param int $ticketId |
||
| 1167 | * |
||
| 1168 | * @return array |
||
| 1169 | */ |
||
| 1170 | public static function get_ticket_detail_by_id($ticketId) |
||
| 1171 | { |
||
| 1172 | $ticketId = (int) $ticketId; |
||
| 1173 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 1174 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1175 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1176 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1177 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1178 | $table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
||
| 1179 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1180 | |||
| 1181 | $sql = "SELECT |
||
| 1182 | ticket.*, |
||
| 1183 | cat.name, |
||
| 1184 | status.name as status, |
||
| 1185 | priority.name priority |
||
| 1186 | FROM $table_support_tickets ticket |
||
| 1187 | INNER JOIN $table_support_category cat |
||
| 1188 | ON (cat.id = ticket.category_id) |
||
| 1189 | INNER JOIN $table_support_priority priority |
||
| 1190 | ON (priority.id = ticket.priority_id) |
||
| 1191 | INNER JOIN $table_support_status status |
||
| 1192 | ON (status.id = ticket.status_id) |
||
| 1193 | WHERE |
||
| 1194 | ticket.id = $ticketId "; |
||
| 1195 | $result = Database::query($sql); |
||
| 1196 | $ticket = []; |
||
| 1197 | |||
| 1198 | $repo = Container::getLpRepository(); |
||
| 1199 | if (Database::num_rows($result) > 0) { |
||
| 1200 | while ($row = Database::fetch_assoc($result)) { |
||
| 1201 | $row['course'] = null; |
||
| 1202 | $row['start_date_from_db'] = $row['start_date']; |
||
| 1203 | $row['start_date'] = api_convert_and_format_date( |
||
| 1204 | api_get_local_time($row['start_date']), |
||
| 1205 | DATE_TIME_FORMAT_LONG, |
||
| 1206 | api_get_timezone() |
||
| 1207 | ); |
||
| 1208 | $row['end_date_from_db'] = $row['end_date']; |
||
| 1209 | $row['end_date'] = api_convert_and_format_date( |
||
| 1210 | api_get_local_time($row['end_date']), |
||
| 1211 | DATE_TIME_FORMAT_LONG, |
||
| 1212 | api_get_timezone() |
||
| 1213 | ); |
||
| 1214 | $row['sys_lastedit_datetime_from_db'] = $row['sys_lastedit_datetime']; |
||
| 1215 | $row['sys_lastedit_datetime'] = api_convert_and_format_date( |
||
| 1216 | api_get_local_time($row['sys_lastedit_datetime']), |
||
| 1217 | DATE_TIME_FORMAT_LONG, |
||
| 1218 | api_get_timezone() |
||
| 1219 | ); |
||
| 1220 | $row['course_url'] = null; |
||
| 1221 | if (0 != $row['course_id']) { |
||
| 1222 | $course = api_get_course_info_by_id($row['course_id']); |
||
| 1223 | $sessionId = 0; |
||
| 1224 | if ($row['session_id']) { |
||
| 1225 | $sessionId = $row['session_id']; |
||
| 1226 | } |
||
| 1227 | if ($course) { |
||
| 1228 | $row['course_url'] = '<a href="'.$course['course_public_url'].'?id_session='.$sessionId.'">'.$course['name'].'</a>'; |
||
| 1229 | } |
||
| 1230 | $row['exercise_url'] = null; |
||
| 1231 | |||
| 1232 | if (!empty($row['exercise_id'])) { |
||
| 1233 | $exerciseTitle = ExerciseLib::getExerciseTitleById($row['exercise_id']); |
||
| 1234 | $dataExercise = [ |
||
| 1235 | 'cidReq' => $course['code'], |
||
| 1236 | 'id_session' => $sessionId, |
||
| 1237 | 'exerciseId' => $row['exercise_id'], |
||
| 1238 | ]; |
||
| 1239 | $urlParamsExercise = http_build_query($dataExercise); |
||
| 1240 | |||
| 1241 | $row['exercise_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'exercise/overview.php?'.$urlParamsExercise.'">'.$exerciseTitle.'</a>'; |
||
| 1242 | } |
||
| 1243 | |||
| 1244 | $row['lp_url'] = null; |
||
| 1245 | |||
| 1246 | if (!empty($row['lp_id'])) { |
||
| 1247 | /** @var CLp $lp */ |
||
| 1248 | $lp = $repo->find($row['lp_id']); |
||
| 1249 | $dataLp = [ |
||
| 1250 | 'cidReq' => $course['code'], |
||
| 1251 | 'id_session' => $sessionId, |
||
| 1252 | 'lp_id' => $row['lp_id'], |
||
| 1253 | 'action' => 'view', |
||
| 1254 | ]; |
||
| 1255 | $urlParamsLp = http_build_query($dataLp); |
||
| 1256 | |||
| 1257 | $row['lp_url'] = '<a |
||
| 1258 | href="'.api_get_path(WEB_CODE_PATH).'lp/lp_controller.php?'.$urlParamsLp.'">'. |
||
| 1259 | $lp->getName(). |
||
| 1260 | '</a>'; |
||
| 1261 | } |
||
| 1262 | } |
||
| 1263 | |||
| 1264 | $userInfo = api_get_user_info($row['sys_insert_user_id']); |
||
| 1265 | $row['user_url'] = '<a href="'.api_get_path(WEB_PATH).'main/admin/user_information.php?user_id='.$userInfo['user_id'].'"> |
||
| 1266 | '.$userInfo['complete_name'].'</a>'; |
||
| 1267 | $ticket['usuario'] = $userInfo; |
||
| 1268 | $ticket['ticket'] = $row; |
||
| 1269 | } |
||
| 1270 | |||
| 1271 | $sql = "SELECT *, message.id as message_id |
||
| 1272 | FROM $table_support_messages message |
||
| 1273 | INNER JOIN $table_main_user user |
||
| 1274 | ON (message.sys_insert_user_id = user.id) |
||
| 1275 | WHERE |
||
| 1276 | message.ticket_id = '$ticketId' "; |
||
| 1277 | $result = Database::query($sql); |
||
| 1278 | $ticket['messages'] = []; |
||
| 1279 | $attach_icon = Display::return_icon('attachment.gif', ''); |
||
| 1280 | $webPath = api_get_path(WEB_CODE_PATH); |
||
| 1281 | while ($row = Database::fetch_assoc($result)) { |
||
| 1282 | $message = $row; |
||
| 1283 | $message['admin'] = UserManager::is_admin($message['user_id']); |
||
| 1284 | $message['user_info'] = api_get_user_info($message['user_id']); |
||
| 1285 | $sql = "SELECT * |
||
| 1286 | FROM $table_support_message_attachments |
||
| 1287 | WHERE |
||
| 1288 | message_id = ".$row['message_id']." AND |
||
| 1289 | ticket_id = $ticketId"; |
||
| 1290 | |||
| 1291 | $result_attach = Database::query($sql); |
||
| 1292 | while ($row2 = Database::fetch_assoc($result_attach)) { |
||
| 1293 | $archiveURL = $webPath.'ticket/download.php?ticket_id='.$ticketId.'&id='.$row2['id']; |
||
| 1294 | $row2['attachment_link'] = $attach_icon. |
||
| 1295 | ' <a href="'.$archiveURL.'">'.$row2['filename'].'</a> ('.$row2['size'].')'; |
||
| 1296 | $message['attachments'][] = $row2; |
||
| 1297 | } |
||
| 1298 | $ticket['messages'][] = $message; |
||
| 1299 | } |
||
| 1300 | } |
||
| 1301 | |||
| 1302 | return $ticket; |
||
| 1303 | } |
||
| 1304 | |||
| 1305 | /** |
||
| 1306 | * @param int $ticketId |
||
| 1307 | * @param int $userId |
||
| 1308 | * |
||
| 1309 | * @return bool |
||
| 1310 | */ |
||
| 1311 | public static function update_message_status($ticketId, $userId) |
||
| 1312 | { |
||
| 1313 | $ticketId = (int) $ticketId; |
||
| 1314 | $userId = (int) $userId; |
||
| 1315 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1316 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1317 | $now = api_get_utc_datetime(); |
||
| 1318 | $sql = "UPDATE $table_support_messages |
||
| 1319 | SET |
||
| 1320 | status = 'LEI', |
||
| 1321 | sys_lastedit_user_id ='".api_get_user_id()."', |
||
| 1322 | sys_lastedit_datetime ='".$now."' |
||
| 1323 | WHERE ticket_id ='$ticketId' "; |
||
| 1324 | |||
| 1325 | if (api_is_platform_admin()) { |
||
| 1326 | $sql .= " AND sys_insert_user_id = '$userId'"; |
||
| 1327 | } else { |
||
| 1328 | $sql .= " AND sys_insert_user_id != '$userId'"; |
||
| 1329 | } |
||
| 1330 | $result = Database::query($sql); |
||
| 1331 | if (Database::affected_rows($result) > 0) { |
||
| 1332 | Database::query( |
||
| 1333 | "UPDATE $table_support_tickets SET |
||
| 1334 | status_id = '".self::STATUS_PENDING."' |
||
| 1335 | WHERE id ='$ticketId' AND status_id = '".self::STATUS_NEW."'" |
||
| 1336 | ); |
||
| 1337 | |||
| 1338 | return true; |
||
| 1339 | } |
||
| 1340 | |||
| 1341 | return false; |
||
| 1342 | } |
||
| 1343 | |||
| 1344 | /** |
||
| 1345 | * Send notification to a user through the internal messaging system. |
||
| 1346 | * |
||
| 1347 | * @param int $ticketId |
||
| 1348 | * @param string $title |
||
| 1349 | * @param string $message |
||
| 1350 | * @param int $onlyToUserId |
||
| 1351 | * |
||
| 1352 | * @return bool |
||
| 1353 | */ |
||
| 1354 | public static function sendNotification($ticketId, $title, $message, $onlyToUserId = 0) |
||
| 1355 | { |
||
| 1356 | $ticketInfo = self::get_ticket_detail_by_id($ticketId); |
||
| 1357 | |||
| 1358 | if (empty($ticketInfo)) { |
||
| 1359 | return false; |
||
| 1360 | } |
||
| 1361 | |||
| 1362 | $assignedUserInfo = api_get_user_info($ticketInfo['ticket']['assigned_last_user']); |
||
| 1363 | $requestUserInfo = $ticketInfo['usuario']; |
||
| 1364 | $ticketCode = $ticketInfo['ticket']['code']; |
||
| 1365 | $status = $ticketInfo['ticket']['status']; |
||
| 1366 | $priority = $ticketInfo['ticket']['priority']; |
||
| 1367 | |||
| 1368 | // Subject |
||
| 1369 | $titleEmail = "[$ticketCode] $title"; |
||
| 1370 | |||
| 1371 | // Content |
||
| 1372 | $href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId; |
||
| 1373 | $ticketUrl = Display::url($ticketCode, $href); |
||
| 1374 | $messageEmail = get_lang('TicketNum').": $ticketUrl <br />"; |
||
| 1375 | $messageEmail .= get_lang('Status').": $status <br />"; |
||
| 1376 | $messageEmail .= get_lang('Priority').": $priority <br />"; |
||
| 1377 | $messageEmail .= '<hr /><br />'; |
||
| 1378 | $messageEmail .= $message; |
||
| 1379 | $currentUserId = api_get_user_id(); |
||
| 1380 | $attachmentList = []; |
||
| 1381 | $attachments = self::getTicketMessageAttachmentsByTicketId($ticketId); |
||
| 1382 | if (!empty($attachments)) { |
||
| 1383 | /** @var TicketMessageAttachment $attachment */ |
||
| 1384 | foreach ($attachments as $attachment) { |
||
| 1385 | //$attachment->get |
||
| 1386 | } |
||
| 1387 | } |
||
| 1388 | |||
| 1389 | if (!empty($onlyToUserId)) { |
||
| 1390 | // Send only to specific user |
||
| 1391 | if ($currentUserId != $onlyToUserId) { |
||
| 1392 | MessageManager::send_message_simple( |
||
| 1393 | $onlyToUserId, |
||
| 1394 | $titleEmail, |
||
| 1395 | $messageEmail, |
||
| 1396 | 0, |
||
| 1397 | false, |
||
| 1398 | false, |
||
| 1399 | [], |
||
| 1400 | false, |
||
| 1401 | $attachmentList |
||
| 1402 | ); |
||
| 1403 | } |
||
| 1404 | } else { |
||
| 1405 | // Send to assigned user and to author |
||
| 1406 | if ($requestUserInfo && $currentUserId != $requestUserInfo['id']) { |
||
| 1407 | MessageManager::send_message_simple( |
||
| 1408 | $requestUserInfo['id'], |
||
| 1409 | $titleEmail, |
||
| 1410 | $messageEmail, |
||
| 1411 | 0, |
||
| 1412 | false, |
||
| 1413 | false, |
||
| 1414 | [], |
||
| 1415 | false, |
||
| 1416 | $attachmentList |
||
| 1417 | ); |
||
| 1418 | } |
||
| 1419 | |||
| 1420 | if ($assignedUserInfo && |
||
| 1421 | $requestUserInfo['id'] != $assignedUserInfo['id'] && |
||
| 1422 | $currentUserId != $assignedUserInfo['id'] |
||
| 1423 | ) { |
||
| 1424 | MessageManager::send_message_simple( |
||
| 1425 | $assignedUserInfo['id'], |
||
| 1426 | $titleEmail, |
||
| 1427 | $messageEmail, |
||
| 1428 | 0, |
||
| 1429 | false, |
||
| 1430 | false, |
||
| 1431 | [], |
||
| 1432 | false, |
||
| 1433 | $attachmentList |
||
| 1434 | ); |
||
| 1435 | } |
||
| 1436 | } |
||
| 1437 | } |
||
| 1438 | |||
| 1439 | /** |
||
| 1440 | * @param array $params |
||
| 1441 | * @param int $ticketId |
||
| 1442 | * @param int $userId |
||
| 1443 | * |
||
| 1444 | * @return bool |
||
| 1445 | */ |
||
| 1446 | public static function updateTicket( |
||
| 1447 | $params, |
||
| 1448 | $ticketId, |
||
| 1449 | $userId |
||
| 1450 | ) { |
||
| 1451 | $now = api_get_utc_datetime(); |
||
| 1452 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1453 | $newParams = [ |
||
| 1454 | 'priority_id' => isset($params['priority_id']) ? (int) $params['priority_id'] : '', |
||
| 1455 | 'status_id' => isset($params['status_id']) ? (int) $params['status_id'] : '', |
||
| 1456 | 'sys_lastedit_user_id' => (int) $userId, |
||
| 1457 | 'sys_lastedit_datetime' => $now, |
||
| 1458 | ]; |
||
| 1459 | Database::update($table, $newParams, ['id = ? ' => $ticketId]); |
||
| 1460 | |||
| 1461 | return true; |
||
| 1462 | } |
||
| 1463 | |||
| 1464 | /** |
||
| 1465 | * @param int $status_id |
||
| 1466 | * @param int $ticketId |
||
| 1467 | * @param int $userId |
||
| 1468 | * |
||
| 1469 | * @return bool |
||
| 1470 | */ |
||
| 1471 | public static function update_ticket_status( |
||
| 1472 | $status_id, |
||
| 1473 | $ticketId, |
||
| 1474 | $userId |
||
| 1475 | ) { |
||
| 1476 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1477 | |||
| 1478 | $ticketId = (int) $ticketId; |
||
| 1479 | $status_id = (int) $status_id; |
||
| 1480 | $userId = (int) $userId; |
||
| 1481 | $now = api_get_utc_datetime(); |
||
| 1482 | |||
| 1483 | $sql = "UPDATE $table_support_tickets |
||
| 1484 | SET |
||
| 1485 | status_id = '$status_id', |
||
| 1486 | sys_lastedit_user_id ='$userId', |
||
| 1487 | sys_lastedit_datetime ='".$now."' |
||
| 1488 | WHERE id ='$ticketId'"; |
||
| 1489 | $result = Database::query($sql); |
||
| 1490 | |||
| 1491 | if (Database::affected_rows($result) > 0) { |
||
| 1492 | self::sendNotification( |
||
| 1493 | $ticketId, |
||
| 1494 | get_lang('Ticket updated'), |
||
| 1495 | get_lang('Ticket updated') |
||
| 1496 | ); |
||
| 1497 | |||
| 1498 | return true; |
||
| 1499 | } |
||
| 1500 | |||
| 1501 | return false; |
||
| 1502 | } |
||
| 1503 | |||
| 1504 | /** |
||
| 1505 | * @return mixed |
||
| 1506 | */ |
||
| 1507 | public static function getNumberOfMessages() |
||
| 1508 | { |
||
| 1509 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1510 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1511 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1512 | $table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN); |
||
| 1513 | $user_info = api_get_user_info(); |
||
| 1514 | $userId = $user_info['user_id']; |
||
| 1515 | $sql = "SELECT COUNT(DISTINCT ticket.id) AS unread |
||
| 1516 | FROM $table_support_tickets ticket, |
||
| 1517 | $table_support_messages message , |
||
| 1518 | $table_main_user user |
||
| 1519 | WHERE |
||
| 1520 | ticket.id = message.ticket_id AND |
||
| 1521 | message.status = 'NOL' AND |
||
| 1522 | user.user_id = message.sys_insert_user_id "; |
||
| 1523 | if (!api_is_platform_admin()) { |
||
| 1524 | $sql .= " AND ticket.request_user = '$userId' |
||
| 1525 | AND user_id IN (SELECT user_id FROM $table_main_admin) "; |
||
| 1526 | } else { |
||
| 1527 | $sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin) |
||
| 1528 | AND ticket.status_id != '".self::STATUS_FORWARDED."'"; |
||
| 1529 | } |
||
| 1530 | $sql .= " AND ticket.project_id != '' "; |
||
| 1531 | $res = Database::query($sql); |
||
| 1532 | $obj = Database::fetch_object($res); |
||
| 1533 | |||
| 1534 | return $obj->unread; |
||
| 1535 | } |
||
| 1536 | |||
| 1537 | /** |
||
| 1538 | * @param int $ticketId |
||
| 1539 | * @param int $userId |
||
| 1540 | */ |
||
| 1541 | public static function send_alert($ticketId, $userId) |
||
| 1542 | { |
||
| 1543 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1544 | $now = api_get_utc_datetime(); |
||
| 1545 | |||
| 1546 | $ticketId = (int) $ticketId; |
||
| 1547 | $userId = (int) $userId; |
||
| 1548 | |||
| 1549 | $sql = "UPDATE $table_support_tickets SET |
||
| 1550 | priority_id = '".self::PRIORITY_HIGH."', |
||
| 1551 | sys_lastedit_user_id = $userId, |
||
| 1552 | sys_lastedit_datetime = '$now' |
||
| 1553 | WHERE id = $ticketId"; |
||
| 1554 | Database::query($sql); |
||
| 1555 | } |
||
| 1556 | |||
| 1557 | /** |
||
| 1558 | * @param int $ticketId |
||
| 1559 | * @param int $userId |
||
| 1560 | */ |
||
| 1561 | public static function close_ticket($ticketId, $userId) |
||
| 1562 | { |
||
| 1563 | $ticketId = (int) $ticketId; |
||
| 1564 | $userId = (int) $userId; |
||
| 1565 | |||
| 1566 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1567 | $now = api_get_utc_datetime(); |
||
| 1568 | $sql = "UPDATE $table_support_tickets SET |
||
| 1569 | status_id = '".self::STATUS_CLOSE."', |
||
| 1570 | sys_lastedit_user_id ='$userId', |
||
| 1571 | sys_lastedit_datetime ='".$now."', |
||
| 1572 | end_date ='$now' |
||
| 1573 | WHERE id ='$ticketId'"; |
||
| 1574 | Database::query($sql); |
||
| 1575 | |||
| 1576 | self::sendNotification( |
||
| 1577 | $ticketId, |
||
| 1578 | get_lang('Ticket closed'), |
||
| 1579 | get_lang('Ticket closed') |
||
| 1580 | ); |
||
| 1581 | } |
||
| 1582 | |||
| 1583 | /** |
||
| 1584 | * Close old tickets. |
||
| 1585 | */ |
||
| 1586 | public static function close_old_tickets() |
||
| 1587 | { |
||
| 1588 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1589 | $now = api_get_utc_datetime(); |
||
| 1590 | $userId = api_get_user_id(); |
||
| 1591 | $sql = "UPDATE $table |
||
| 1592 | SET |
||
| 1593 | status_id = '".self::STATUS_CLOSE."', |
||
| 1594 | sys_lastedit_user_id ='$userId', |
||
| 1595 | sys_lastedit_datetime ='$now', |
||
| 1596 | end_date = '$now' |
||
| 1597 | WHERE |
||
| 1598 | DATEDIFF('$now', sys_lastedit_datetime) > 7 AND |
||
| 1599 | status_id != '".self::STATUS_CLOSE."' AND |
||
| 1600 | status_id != '".self::STATUS_NEW."' AND |
||
| 1601 | status_id != '".self::STATUS_FORWARDED."'"; |
||
| 1602 | Database::query($sql); |
||
| 1603 | } |
||
| 1604 | |||
| 1605 | /** |
||
| 1606 | * @param int $ticketId |
||
| 1607 | * |
||
| 1608 | * @return array |
||
| 1609 | */ |
||
| 1610 | public static function get_assign_log($ticketId) |
||
| 1611 | { |
||
| 1612 | $table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
||
| 1613 | $ticketId = (int) $ticketId; |
||
| 1614 | |||
| 1615 | $sql = "SELECT * FROM $table |
||
| 1616 | WHERE ticket_id = $ticketId |
||
| 1617 | ORDER BY assigned_date DESC"; |
||
| 1618 | $result = Database::query($sql); |
||
| 1619 | $history = []; |
||
| 1620 | $webpath = api_get_path(WEB_PATH); |
||
| 1621 | while ($row = Database::fetch_assoc($result)) { |
||
| 1622 | if (0 != $row['user_id']) { |
||
| 1623 | $assignuser = api_get_user_info($row['user_id']); |
||
| 1624 | $row['assignuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['user_id'].'" target="_blank">'. |
||
| 1625 | $assignuser['username'].'</a>'; |
||
| 1626 | } else { |
||
| 1627 | $row['assignuser'] = get_lang('Unassign'); |
||
| 1628 | } |
||
| 1629 | $row['assigned_date'] = Display::dateToStringAgoAndLongDate($row['assigned_date']); |
||
| 1630 | $insertuser = api_get_user_info($row['sys_insert_user_id']); |
||
| 1631 | $row['insertuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['sys_insert_user_id'].'" target="_blank">'. |
||
| 1632 | $insertuser['username'].'</a>'; |
||
| 1633 | $history[] = $row; |
||
| 1634 | } |
||
| 1635 | |||
| 1636 | return $history; |
||
| 1637 | } |
||
| 1638 | |||
| 1639 | /** |
||
| 1640 | * @param $from |
||
| 1641 | * @param $number_of_items |
||
| 1642 | * @param $column |
||
| 1643 | * @param $direction |
||
| 1644 | * @param null $userId |
||
| 1645 | * |
||
| 1646 | * @return array |
||
| 1647 | */ |
||
| 1648 | public static function export_tickets_by_user_id( |
||
| 1649 | $from, |
||
| 1650 | $number_of_items, |
||
| 1651 | $column, |
||
| 1652 | $direction, |
||
| 1653 | $userId = null |
||
| 1654 | ) { |
||
| 1655 | $from = (int) $from; |
||
| 1656 | $number_of_items = (int) $number_of_items; |
||
| 1657 | $table_support_category = Database::get_main_table( |
||
| 1658 | TABLE_TICKET_CATEGORY |
||
| 1659 | ); |
||
| 1660 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1661 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1662 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1663 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1664 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1665 | |||
| 1666 | if (is_null($direction)) { |
||
| 1667 | $direction = 'DESC'; |
||
| 1668 | } |
||
| 1669 | if (is_null($userId) || 0 == $userId) { |
||
| 1670 | $userId = api_get_user_id(); |
||
| 1671 | } |
||
| 1672 | |||
| 1673 | $sql = "SELECT |
||
| 1674 | ticket.code, |
||
| 1675 | ticket.sys_insert_datetime, |
||
| 1676 | ticket.sys_lastedit_datetime, |
||
| 1677 | cat.name as category, |
||
| 1678 | CONCAT(user.lastname,' ', user.firstname) AS fullname, |
||
| 1679 | status.name as status, |
||
| 1680 | ticket.total_messages as messages, |
||
| 1681 | ticket.assigned_last_user as responsable |
||
| 1682 | FROM $table_support_tickets ticket, |
||
| 1683 | $table_support_category cat , |
||
| 1684 | $table_support_priority priority, |
||
| 1685 | $table_support_status status , |
||
| 1686 | $table_main_user user |
||
| 1687 | WHERE |
||
| 1688 | cat.id = ticket.category_id |
||
| 1689 | AND ticket.priority_id = priority.id |
||
| 1690 | AND ticket.status_id = status.id |
||
| 1691 | AND user.user_id = ticket.request_user "; |
||
| 1692 | // Search simple |
||
| 1693 | if (isset($_GET['submit_simple'])) { |
||
| 1694 | if ('' !== $_GET['keyword']) { |
||
| 1695 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 1696 | $sql .= " AND (ticket.code = '$keyword' |
||
| 1697 | OR user.firstname LIKE '%$keyword%' |
||
| 1698 | OR user.lastname LIKE '%$keyword%' |
||
| 1699 | OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%' |
||
| 1700 | OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%' |
||
| 1701 | OR user.username LIKE '%$keyword%') "; |
||
| 1702 | } |
||
| 1703 | } |
||
| 1704 | // Search advanced |
||
| 1705 | if (isset($_GET['submit_advanced'])) { |
||
| 1706 | $keyword_category = Database::escape_string( |
||
| 1707 | trim($_GET['keyword_category']) |
||
| 1708 | ); |
||
| 1709 | $keyword_request_user = Database::escape_string( |
||
| 1710 | trim($_GET['keyword_request_user']) |
||
| 1711 | ); |
||
| 1712 | $keywordAssignedTo = (int) $_GET['keyword_assigned_to']; |
||
| 1713 | $keyword_start_date_start = Database::escape_string( |
||
| 1714 | trim($_GET['keyword_start_date_start']) |
||
| 1715 | ); |
||
| 1716 | $keyword_start_date_end = Database::escape_string( |
||
| 1717 | trim($_GET['keyword_start_date_end']) |
||
| 1718 | ); |
||
| 1719 | $keyword_status = Database::escape_string( |
||
| 1720 | trim($_GET['keyword_status']) |
||
| 1721 | ); |
||
| 1722 | $keyword_source = Database::escape_string( |
||
| 1723 | trim($_GET['keyword_source']) |
||
| 1724 | ); |
||
| 1725 | $keyword_priority = Database::escape_string( |
||
| 1726 | trim($_GET['keyword_priority']) |
||
| 1727 | ); |
||
| 1728 | $keyword_range = Database::escape_string( |
||
| 1729 | trim($_GET['keyword_dates']) |
||
| 1730 | ); |
||
| 1731 | $keyword_unread = Database::escape_string( |
||
| 1732 | trim($_GET['keyword_unread']) |
||
| 1733 | ); |
||
| 1734 | $keyword_course = Database::escape_string( |
||
| 1735 | trim($_GET['keyword_course']) |
||
| 1736 | ); |
||
| 1737 | |||
| 1738 | if ('' != $keyword_category) { |
||
| 1739 | $sql .= " AND ticket.category_id = '$keyword_category' "; |
||
| 1740 | } |
||
| 1741 | if ('' != $keyword_request_user) { |
||
| 1742 | $sql .= " AND (ticket.request_user = '$keyword_request_user' |
||
| 1743 | OR user.firstname LIKE '%$keyword_request_user%' |
||
| 1744 | OR user.official_code LIKE '%$keyword_request_user%' |
||
| 1745 | OR user.lastname LIKE '%$keyword_request_user%' |
||
| 1746 | OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%' |
||
| 1747 | OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%' |
||
| 1748 | OR user.username LIKE '%$keyword_request_user%') "; |
||
| 1749 | } |
||
| 1750 | if (!empty($keywordAssignedTo)) { |
||
| 1751 | $sql .= " AND ticket.assigned_last_user = $keywordAssignedTo "; |
||
| 1752 | } |
||
| 1753 | if ('' != $keyword_status) { |
||
| 1754 | $sql .= " AND ticket.status_id = '$keyword_status' "; |
||
| 1755 | } |
||
| 1756 | if ('' == $keyword_range && '' != $keyword_start_date_start) { |
||
| 1757 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
||
| 1758 | } |
||
| 1759 | if ('1' == $keyword_range && '' != $keyword_start_date_start && '' != $keyword_start_date_end) { |
||
| 1760 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 1761 | AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 1762 | } |
||
| 1763 | if ('' != $keyword_priority) { |
||
| 1764 | $sql .= " AND ticket.priority_id = '$keyword_priority' "; |
||
| 1765 | } |
||
| 1766 | if ('' != $keyword_source) { |
||
| 1767 | $sql .= " AND ticket.source = '$keyword_source' "; |
||
| 1768 | } |
||
| 1769 | if ('' != $keyword_priority) { |
||
| 1770 | $sql .= " AND ticket.priority_id = '$keyword_priority' "; |
||
| 1771 | } |
||
| 1772 | if ('' != $keyword_course) { |
||
| 1773 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 1774 | $sql .= " AND ticket.course_id IN ( "; |
||
| 1775 | $sql .= "SELECT id |
||
| 1776 | FROM $course_table |
||
| 1777 | WHERE (title LIKE '%$keyword_course%' |
||
| 1778 | OR code LIKE '%$keyword_course%' |
||
| 1779 | OR visual_code LIKE '%$keyword_course%' )) "; |
||
| 1780 | } |
||
| 1781 | if ('yes' == $keyword_unread) { |
||
| 1782 | $sql .= " AND ticket.id IN ( |
||
| 1783 | SELECT ticket.id |
||
| 1784 | FROM $table_support_tickets ticket, |
||
| 1785 | $table_support_messages message, |
||
| 1786 | $table_main_user user |
||
| 1787 | WHERE ticket.id = message.ticket_id |
||
| 1788 | AND message.status = 'NOL' |
||
| 1789 | AND message.sys_insert_user_id = user.user_id |
||
| 1790 | AND user.status != 1 AND ticket.status_id != '".self::STATUS_FORWARDED."' |
||
| 1791 | GROUP BY ticket.id)"; |
||
| 1792 | } else { |
||
| 1793 | if ('no' == $keyword_unread) { |
||
| 1794 | $sql .= " AND ticket.id NOT IN ( |
||
| 1795 | SELECT ticket.id |
||
| 1796 | FROM $table_support_tickets ticket, |
||
| 1797 | $table_support_messages message, |
||
| 1798 | $table_main_user user |
||
| 1799 | WHERE ticket.id = message.ticket_id |
||
| 1800 | AND message.status = 'NOL' |
||
| 1801 | AND message.sys_insert_user_id = user.user_id |
||
| 1802 | AND user.status != 1 |
||
| 1803 | AND ticket.status_id != '".self::STATUS_FORWARDED."' |
||
| 1804 | GROUP BY ticket.id)"; |
||
| 1805 | } |
||
| 1806 | } |
||
| 1807 | } |
||
| 1808 | |||
| 1809 | $sql .= " LIMIT $from,$number_of_items"; |
||
| 1810 | |||
| 1811 | $result = Database::query($sql); |
||
| 1812 | $tickets[0] = [ |
||
| 1813 | utf8_decode('Ticket#'), |
||
| 1814 | utf8_decode('Fecha'), |
||
| 1815 | utf8_decode('Fecha Edicion'), |
||
| 1816 | utf8_decode('Categoria'), |
||
| 1817 | utf8_decode('Usuario'), |
||
| 1818 | utf8_decode('Estado'), |
||
| 1819 | utf8_decode('Mensajes'), |
||
| 1820 | utf8_decode('Responsable'), |
||
| 1821 | utf8_decode('Programa'), |
||
| 1822 | ]; |
||
| 1823 | |||
| 1824 | while ($row = Database::fetch_assoc($result)) { |
||
| 1825 | if (0 != $row['responsable']) { |
||
| 1826 | $row['responsable'] = api_get_user_info($row['responsable']); |
||
| 1827 | $row['responsable'] = $row['responsable']['firstname'].' '.$row['responsable']['lastname']; |
||
| 1828 | } |
||
| 1829 | $row['sys_insert_datetime'] = api_format_date( |
||
| 1830 | $row['sys_insert_datetime'], |
||
| 1831 | '%d/%m/%y - %I:%M:%S %p' |
||
| 1832 | ); |
||
| 1833 | $row['sys_lastedit_datetime'] = api_format_date( |
||
| 1834 | $row['sys_lastedit_datetime'], |
||
| 1835 | '%d/%m/%y - %I:%M:%S %p' |
||
| 1836 | ); |
||
| 1837 | $row['category'] = utf8_decode($row['category']); |
||
| 1838 | $row['programa'] = utf8_decode($row['fullname']); |
||
| 1839 | $row['fullname'] = utf8_decode($row['fullname']); |
||
| 1840 | $row['responsable'] = utf8_decode($row['responsable']); |
||
| 1841 | $tickets[] = $row; |
||
| 1842 | } |
||
| 1843 | |||
| 1844 | return $tickets; |
||
| 1845 | } |
||
| 1846 | |||
| 1847 | /** |
||
| 1848 | * @param string $url |
||
| 1849 | * @param int $projectId |
||
| 1850 | * |
||
| 1851 | * @return FormValidator |
||
| 1852 | */ |
||
| 1853 | public static function getCategoryForm($url, $projectId) |
||
| 1854 | { |
||
| 1855 | $form = new FormValidator('category', 'post', $url); |
||
| 1856 | $form->addText('name', get_lang('Name')); |
||
| 1857 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 1858 | $form->addHidden('project_id', $projectId); |
||
| 1859 | $form->addButtonUpdate(get_lang('Save')); |
||
| 1860 | |||
| 1861 | return $form; |
||
| 1862 | } |
||
| 1863 | |||
| 1864 | /** |
||
| 1865 | * @return array |
||
| 1866 | */ |
||
| 1867 | public static function getStatusList() |
||
| 1868 | { |
||
| 1869 | $items = Database::getManager()->getRepository(TicketStatus::class)->findAll(); |
||
| 1870 | |||
| 1871 | $list = []; |
||
| 1872 | /** @var TicketStatus $row */ |
||
| 1873 | foreach ($items as $row) { |
||
| 1874 | $list[$row->getId()] = $row->getName(); |
||
| 1875 | } |
||
| 1876 | |||
| 1877 | return $list; |
||
| 1878 | } |
||
| 1879 | |||
| 1880 | /** |
||
| 1881 | * @param array $criteria |
||
| 1882 | * |
||
| 1883 | * @return array |
||
| 1884 | */ |
||
| 1885 | public static function getTicketsFromCriteria($criteria) |
||
| 1886 | { |
||
| 1887 | $items = Database::getManager()->getRepository(Ticket::class)->findBy($criteria); |
||
| 1888 | $list = []; |
||
| 1889 | /** @var Ticket $row */ |
||
| 1890 | foreach ($items as $row) { |
||
| 1891 | $list[$row->getId()] = $row->getCode(); |
||
| 1892 | } |
||
| 1893 | |||
| 1894 | return $list; |
||
| 1895 | } |
||
| 1896 | |||
| 1897 | /** |
||
| 1898 | * @param string $code |
||
| 1899 | * |
||
| 1900 | * @return int |
||
| 1901 | */ |
||
| 1902 | public static function getStatusIdFromCode($code) |
||
| 1903 | { |
||
| 1904 | $item = Database::getManager() |
||
| 1905 | ->getRepository(TicketStatus::class) |
||
| 1906 | ->findOneBy(['code' => $code]) |
||
| 1907 | ; |
||
| 1908 | |||
| 1909 | if ($item) { |
||
| 1910 | return $item->getId(); |
||
| 1911 | } |
||
| 1912 | |||
| 1913 | return 0; |
||
| 1914 | } |
||
| 1915 | |||
| 1916 | /** |
||
| 1917 | * @return array |
||
| 1918 | */ |
||
| 1919 | public static function getPriorityList() |
||
| 1920 | { |
||
| 1921 | $projects = Database::getManager()->getRepository(TicketPriority::class)->findAll(); |
||
| 1922 | $list = []; |
||
| 1923 | /** @var TicketPriority $row */ |
||
| 1924 | foreach ($projects as $row) { |
||
| 1925 | $list[$row->getId()] = $row->getName(); |
||
| 1926 | } |
||
| 1927 | |||
| 1928 | return $list; |
||
| 1929 | } |
||
| 1930 | |||
| 1931 | /** |
||
| 1932 | * @return array |
||
| 1933 | */ |
||
| 1934 | public static function getProjects() |
||
| 1951 | } |
||
| 1952 | |||
| 1953 | /** |
||
| 1954 | * @return array |
||
| 1955 | */ |
||
| 1956 | public static function getProjectsSimple() |
||
| 1957 | { |
||
| 1958 | $projects = Database::getManager()->getRepository(TicketProject::class)->findAll(); |
||
| 1959 | $list = []; |
||
| 1960 | /** @var TicketProject $row */ |
||
| 1961 | foreach ($projects as $row) { |
||
| 1962 | $list[] = [ |
||
| 1963 | 'id' => $row->getId(), |
||
| 1964 | '0' => $row->getId(), |
||
| 1965 | '1' => Display::url( |
||
| 1966 | $row->getName(), |
||
| 1967 | api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$row->getId() |
||
| 1968 | ), |
||
| 1969 | '2' => $row->getDescription(), |
||
| 1970 | ]; |
||
| 1971 | } |
||
| 1972 | |||
| 1973 | return $list; |
||
| 1974 | } |
||
| 1975 | |||
| 1976 | /** |
||
| 1977 | * @return int |
||
| 1978 | */ |
||
| 1979 | public static function getProjectsCount() |
||
| 1980 | { |
||
| 1981 | return Database::getManager()->getRepository(TicketProject::class)->createQueryBuilder('p') |
||
| 1982 | ->select('COUNT(p.id)') |
||
| 1983 | ->getQuery() |
||
| 1984 | ->getSingleScalarResult(); |
||
| 1985 | } |
||
| 1986 | |||
| 1987 | /** |
||
| 1988 | * @param array $params |
||
| 1989 | */ |
||
| 1990 | public static function addProject($params) |
||
| 1991 | { |
||
| 1992 | $project = new TicketProject(); |
||
| 1993 | $project->setName($params['name']); |
||
| 1994 | $project->setDescription($params['description']); |
||
| 1995 | $project->setInsertUserId(api_get_user_id()); |
||
| 1996 | |||
| 1997 | Database::getManager()->persist($project); |
||
| 1998 | Database::getManager()->flush(); |
||
| 1999 | } |
||
| 2000 | |||
| 2001 | /** |
||
| 2002 | * @param int $id |
||
| 2003 | * |
||
| 2004 | * @return TicketProject |
||
| 2005 | */ |
||
| 2006 | public static function getProject($id) |
||
| 2007 | { |
||
| 2008 | return Database::getManager()->getRepository(TicketProject::class)->find($id); |
||
| 2009 | } |
||
| 2010 | |||
| 2011 | /** |
||
| 2012 | * @param int $id |
||
| 2013 | * @param array $params |
||
| 2014 | */ |
||
| 2015 | public static function updateProject($id, $params) |
||
| 2016 | { |
||
| 2017 | $project = self::getProject($id); |
||
| 2018 | $project->setName($params['name']); |
||
| 2019 | $project->setDescription($params['description']); |
||
| 2020 | $project->setLastEditDateTime(new DateTime($params['sys_lastedit_datetime'])); |
||
| 2021 | $project->setLastEditUserId($params['sys_lastedit_user_id']); |
||
| 2022 | |||
| 2023 | Database::getManager()->persist($project); |
||
| 2024 | Database::getManager()->flush(); |
||
| 2025 | } |
||
| 2026 | |||
| 2027 | /** |
||
| 2028 | * @param int $id |
||
| 2029 | */ |
||
| 2030 | public static function deleteProject($id) |
||
| 2031 | { |
||
| 2032 | $project = self::getProject($id); |
||
| 2033 | if ($project) { |
||
| 2034 | Database::getManager()->remove($project); |
||
| 2035 | Database::getManager()->flush(); |
||
| 2036 | } |
||
| 2037 | } |
||
| 2038 | |||
| 2039 | /** |
||
| 2040 | * @param string $url |
||
| 2041 | * |
||
| 2042 | * @return FormValidator |
||
| 2043 | */ |
||
| 2044 | public static function getProjectForm($url) |
||
| 2052 | } |
||
| 2053 | |||
| 2054 | /** |
||
| 2055 | * @return array |
||
| 2056 | */ |
||
| 2057 | public static function getStatusAdminList() |
||
| 2058 | { |
||
| 2059 | $items = Database::getManager()->getRepository(TicketStatus::class)->findAll(); |
||
| 2060 | $list = []; |
||
| 2061 | /** @var TicketStatus $row */ |
||
| 2062 | foreach ($items as $row) { |
||
| 2063 | $list[] = [ |
||
| 2064 | 'id' => $row->getId(), |
||
| 2065 | 'code' => $row->getCode(), |
||
| 2066 | '0' => $row->getId(), |
||
| 2067 | '1' => $row->getName(), |
||
| 2068 | '2' => $row->getDescription(), |
||
| 2069 | '3' => $row->getId(), |
||
| 2070 | ]; |
||
| 2071 | } |
||
| 2072 | |||
| 2073 | return $list; |
||
| 2074 | } |
||
| 2075 | |||
| 2076 | /** |
||
| 2077 | * @return array |
||
| 2078 | */ |
||
| 2079 | /*public static function getStatusSimple() |
||
| 2080 | { |
||
| 2081 | $projects = Database::getManager()->getRepository(TicketStatus::class)->findAll(); |
||
| 2082 | $list = []; |
||
| 2083 | // @var TicketProject $row |
||
| 2084 | foreach ($projects as $row) { |
||
| 2085 | $list[] = [ |
||
| 2086 | 'id' => $row->getId(), |
||
| 2087 | '0' => $row->getId(), |
||
| 2088 | '1' => Display::url($row->getName()), |
||
| 2089 | '2' => $row->getDescription(), |
||
| 2090 | ]; |
||
| 2091 | } |
||
| 2092 | |||
| 2093 | return $list; |
||
| 2094 | }*/ |
||
| 2095 | |||
| 2096 | /** |
||
| 2097 | * @return int |
||
| 2098 | */ |
||
| 2099 | public static function getStatusCount() |
||
| 2100 | { |
||
| 2101 | return Database::getManager()->getRepository(TicketStatus::class)->createQueryBuilder('p') |
||
| 2102 | ->select('COUNT(p.id)') |
||
| 2103 | ->getQuery() |
||
| 2104 | ->getSingleScalarResult(); |
||
| 2105 | } |
||
| 2106 | |||
| 2107 | /** |
||
| 2108 | * @param array $params |
||
| 2109 | */ |
||
| 2110 | public static function addStatus($params) |
||
| 2111 | { |
||
| 2112 | $item = new TicketStatus(); |
||
| 2113 | $item->setCode(URLify::filter($params['name'])); |
||
| 2114 | $item->setName($params['name']); |
||
| 2115 | $item->setDescription($params['description']); |
||
| 2116 | |||
| 2117 | Database::getManager()->persist($item); |
||
| 2118 | Database::getManager()->flush(); |
||
| 2119 | } |
||
| 2120 | |||
| 2121 | /** |
||
| 2122 | * @param $id |
||
| 2123 | * |
||
| 2124 | * @return TicketProject |
||
| 2125 | */ |
||
| 2126 | public static function getStatus($id) |
||
| 2127 | { |
||
| 2128 | return Database::getManager()->getRepository(TicketStatus::class)->find($id); |
||
| 2129 | } |
||
| 2130 | |||
| 2131 | /** |
||
| 2132 | * @param int $id |
||
| 2133 | * @param array $params |
||
| 2134 | */ |
||
| 2135 | public static function updateStatus($id, $params) |
||
| 2136 | { |
||
| 2137 | $item = self::getStatus($id); |
||
| 2138 | $item->setName($params['name']); |
||
| 2139 | $item->setDescription($params['description']); |
||
| 2140 | |||
| 2141 | Database::getManager()->persist($item); |
||
| 2142 | Database::getManager()->flush(); |
||
| 2143 | } |
||
| 2144 | |||
| 2145 | /** |
||
| 2146 | * @param int $id |
||
| 2147 | */ |
||
| 2148 | public static function deleteStatus($id) |
||
| 2149 | { |
||
| 2150 | $item = self::getStatus($id); |
||
| 2151 | if ($item) { |
||
| 2152 | Database::getManager()->remove($item); |
||
| 2153 | Database::getManager()->flush(); |
||
| 2154 | } |
||
| 2155 | } |
||
| 2156 | |||
| 2157 | /** |
||
| 2158 | * @param string $url |
||
| 2159 | * |
||
| 2160 | * @return FormValidator |
||
| 2161 | */ |
||
| 2162 | public static function getStatusForm($url) |
||
| 2163 | { |
||
| 2164 | $form = new FormValidator('status', 'post', $url); |
||
| 2165 | $form->addText('name', get_lang('Name')); |
||
| 2166 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 2167 | $form->addButtonUpdate(get_lang('Save')); |
||
| 2168 | |||
| 2169 | return $form; |
||
| 2170 | } |
||
| 2171 | |||
| 2172 | /** |
||
| 2173 | * @return array |
||
| 2174 | */ |
||
| 2175 | public static function getPriorityAdminList() |
||
| 2176 | { |
||
| 2177 | $items = Database::getManager()->getRepository(TicketPriority::class)->findAll(); |
||
| 2178 | |||
| 2179 | $list = []; |
||
| 2180 | /** @var TicketStatus $row */ |
||
| 2181 | foreach ($items as $row) { |
||
| 2182 | $list[] = [ |
||
| 2183 | 'id' => $row->getId(), |
||
| 2184 | 'code' => $row->getCode(), |
||
| 2185 | '0' => $row->getId(), |
||
| 2186 | '1' => $row->getName(), |
||
| 2187 | '2' => $row->getDescription(), |
||
| 2188 | '3' => $row->getId(), |
||
| 2189 | ]; |
||
| 2190 | } |
||
| 2191 | |||
| 2192 | return $list; |
||
| 2193 | } |
||
| 2194 | |||
| 2195 | /** |
||
| 2196 | * @return array |
||
| 2197 | */ |
||
| 2198 | public static function getPrioritySimple() |
||
| 2199 | { |
||
| 2200 | $projects = Database::getManager()->getRepository(TicketPriority::class)->findAll(); |
||
| 2201 | |||
| 2202 | $list = []; |
||
| 2203 | /** @var TicketPriority $row */ |
||
| 2204 | foreach ($projects as $row) { |
||
| 2205 | $list[] = [ |
||
| 2206 | 'id' => $row->getId(), |
||
| 2207 | '0' => $row->getId(), |
||
| 2208 | '1' => Display::url($row->getName()), |
||
| 2209 | '2' => $row->getDescription(), |
||
| 2210 | ]; |
||
| 2211 | } |
||
| 2212 | |||
| 2213 | return $list; |
||
| 2214 | } |
||
| 2215 | |||
| 2216 | /** |
||
| 2217 | * @return int |
||
| 2218 | */ |
||
| 2219 | public static function getPriorityCount() |
||
| 2220 | { |
||
| 2221 | return Database::getManager()->getRepository(TicketPriority::class)->createQueryBuilder('p') |
||
| 2222 | ->select('COUNT(p.id)') |
||
| 2223 | ->getQuery() |
||
| 2224 | ->getSingleScalarResult(); |
||
| 2225 | } |
||
| 2226 | |||
| 2227 | /** |
||
| 2228 | * @param array $params |
||
| 2229 | */ |
||
| 2230 | public static function addPriority($params) |
||
| 2231 | { |
||
| 2232 | $item = new TicketPriority(); |
||
| 2233 | $item |
||
| 2234 | ->setCode(URLify::filter($params['name'])) |
||
| 2235 | ->setName($params['name']) |
||
| 2236 | ->setDescription($params['description']) |
||
| 2237 | ->setColor('') |
||
| 2238 | ->setInsertUserId(api_get_user_id()) |
||
| 2239 | ->setUrgency('') |
||
| 2240 | ; |
||
| 2241 | |||
| 2242 | Database::getManager()->persist($item); |
||
| 2243 | Database::getManager()->flush(); |
||
| 2244 | } |
||
| 2245 | |||
| 2246 | /** |
||
| 2247 | * @param $id |
||
| 2248 | * |
||
| 2249 | * @return TicketPriority |
||
| 2250 | */ |
||
| 2251 | public static function getPriority($id) |
||
| 2252 | { |
||
| 2253 | return Database::getManager()->getRepository(TicketPriority::class)->find($id); |
||
| 2254 | } |
||
| 2255 | |||
| 2256 | /** |
||
| 2257 | * @param int $id |
||
| 2258 | * @param array $params |
||
| 2259 | */ |
||
| 2260 | public static function updatePriority($id, $params) |
||
| 2261 | { |
||
| 2262 | $item = self::getPriority($id); |
||
| 2263 | $item->setName($params['name']); |
||
| 2264 | $item->setDescription($params['description']); |
||
| 2265 | |||
| 2266 | Database::getManager()->persist($item); |
||
| 2267 | Database::getManager()->flush(); |
||
| 2268 | } |
||
| 2269 | |||
| 2270 | /** |
||
| 2271 | * @param int $id |
||
| 2272 | */ |
||
| 2273 | public static function deletePriority($id) |
||
| 2274 | { |
||
| 2275 | $item = self::getPriority($id); |
||
| 2276 | if ($item) { |
||
| 2277 | Database::getManager()->remove($item); |
||
| 2278 | Database::getManager()->flush(); |
||
| 2279 | } |
||
| 2280 | } |
||
| 2281 | |||
| 2282 | /** |
||
| 2283 | * @param string $url |
||
| 2284 | * |
||
| 2285 | * @return FormValidator |
||
| 2286 | */ |
||
| 2287 | public static function getPriorityForm($url) |
||
| 2288 | { |
||
| 2289 | $form = new FormValidator('priority', 'post', $url); |
||
| 2290 | $form->addText('name', get_lang('Name')); |
||
| 2291 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 2292 | $form->addButtonUpdate(get_lang('Save')); |
||
| 2293 | |||
| 2294 | return $form; |
||
| 2295 | } |
||
| 2296 | |||
| 2297 | /** |
||
| 2298 | * Returns a list of menu elements for the tickets system's configuration. |
||
| 2299 | * |
||
| 2300 | * @param string $exclude The element to exclude from the list |
||
| 2301 | * |
||
| 2302 | * @return array |
||
| 2303 | */ |
||
| 2304 | public static function getSettingsMenuItems($exclude = null) |
||
| 2305 | { |
||
| 2306 | $project = [ |
||
| 2307 | 'icon' => 'project.png', |
||
| 2308 | 'url' => 'projects.php', |
||
| 2309 | 'content' => get_lang('Projects'), |
||
| 2310 | ]; |
||
| 2311 | $status = [ |
||
| 2312 | 'icon' => 'check-circle.png', |
||
| 2313 | 'url' => 'status.php', |
||
| 2314 | 'content' => get_lang('Status'), |
||
| 2315 | ]; |
||
| 2316 | $priority = [ |
||
| 2317 | 'icon' => 'tickets_urgent.png', |
||
| 2318 | 'url' => 'priorities.php', |
||
| 2319 | 'content' => get_lang('Priority'), |
||
| 2320 | ]; |
||
| 2321 | switch ($exclude) { |
||
| 2322 | case 'project': |
||
| 2323 | $items = [$status, $priority]; |
||
| 2324 | break; |
||
| 2325 | case 'status': |
||
| 2326 | $items = [$project, $priority]; |
||
| 2327 | break; |
||
| 2328 | case 'priority': |
||
| 2329 | $items = [$project, $status]; |
||
| 2330 | break; |
||
| 2331 | default: |
||
| 2332 | $items = [$project, $status, $priority]; |
||
| 2333 | break; |
||
| 2334 | } |
||
| 2335 | |||
| 2336 | return $items; |
||
| 2337 | } |
||
| 2338 | |||
| 2339 | /** |
||
| 2340 | * Returns a list of strings representing the default statuses. |
||
| 2341 | * |
||
| 2342 | * @return array |
||
| 2343 | */ |
||
| 2344 | public static function getDefaultStatusList() |
||
| 2345 | { |
||
| 2346 | return [ |
||
| 2347 | self::STATUS_NEW, |
||
| 2348 | self::STATUS_PENDING, |
||
| 2349 | self::STATUS_UNCONFIRMED, |
||
| 2350 | self::STATUS_CLOSE, |
||
| 2351 | self::STATUS_FORWARDED, |
||
| 2352 | ]; |
||
| 2353 | } |
||
| 2354 | |||
| 2355 | /** |
||
| 2356 | * @return array |
||
| 2357 | */ |
||
| 2358 | public static function getDefaultPriorityList() |
||
| 2359 | { |
||
| 2360 | return [ |
||
| 2361 | self::PRIORITY_NORMAL, |
||
| 2362 | self::PRIORITY_HIGH, |
||
| 2363 | self::PRIORITY_LOW, |
||
| 2364 | self::STATUS_CLOSE, |
||
| 2365 | self::STATUS_FORWARDED, |
||
| 2366 | ]; |
||
| 2367 | } |
||
| 2368 | |||
| 2369 | /** |
||
| 2370 | * Deletes the user from all the ticket system. |
||
| 2371 | * |
||
| 2372 | * @param int $userId |
||
| 2373 | */ |
||
| 2374 | public static function deleteUserFromTicketSystem($userId) |
||
| 2375 | { |
||
| 2376 | $userId = (int) $userId; |
||
| 2377 | $schema = Database::getManager()->getConnection()->getSchemaManager(); |
||
| 2378 | |||
| 2379 | if ($schema->tablesExist('ticket_assigned_log')) { |
||
| 2380 | $sql = "UPDATE ticket_assigned_log SET user_id = NULL WHERE user_id = $userId"; |
||
| 2381 | Database::query($sql); |
||
| 2382 | |||
| 2383 | $sql = "UPDATE ticket_assigned_log SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2384 | Database::query($sql); |
||
| 2385 | } |
||
| 2386 | |||
| 2387 | if ($schema->tablesExist('ticket_ticket')) { |
||
| 2388 | $sql = "UPDATE ticket_ticket SET assigned_last_user = NULL WHERE assigned_last_user = $userId"; |
||
| 2389 | Database::query($sql); |
||
| 2390 | |||
| 2391 | $sql = "UPDATE ticket_ticket SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2392 | Database::query($sql); |
||
| 2393 | |||
| 2394 | $sql = "UPDATE ticket_ticket SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2395 | Database::query($sql); |
||
| 2396 | } |
||
| 2397 | |||
| 2398 | if ($schema->tablesExist('ticket_category')) { |
||
| 2399 | $sql = "UPDATE ticket_category SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2400 | Database::query($sql); |
||
| 2401 | |||
| 2402 | $sql = "UPDATE ticket_category SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2403 | Database::query($sql); |
||
| 2404 | } |
||
| 2405 | |||
| 2406 | if ($schema->tablesExist('ticket_category_rel_user')) { |
||
| 2407 | $sql = "DELETE FROM ticket_category_rel_user WHERE user_id = $userId"; |
||
| 2408 | Database::query($sql); |
||
| 2409 | } |
||
| 2410 | |||
| 2411 | if ($schema->tablesExist('ticket_message')) { |
||
| 2412 | $sql = "UPDATE ticket_message SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2413 | Database::query($sql); |
||
| 2414 | |||
| 2415 | $sql = "UPDATE ticket_message SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2416 | Database::query($sql); |
||
| 2417 | } |
||
| 2418 | |||
| 2419 | if ($schema->tablesExist('ticket_message_attachments')) { |
||
| 2420 | $sql = "UPDATE ticket_message_attachments SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2421 | Database::query($sql); |
||
| 2422 | |||
| 2423 | $sql = "UPDATE ticket_message_attachments SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2424 | Database::query($sql); |
||
| 2425 | } |
||
| 2426 | |||
| 2427 | if ($schema->tablesExist('ticket_priority')) { |
||
| 2428 | $sql = "UPDATE ticket_priority SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2429 | Database::query($sql); |
||
| 2430 | |||
| 2431 | $sql = "UPDATE ticket_priority SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2432 | Database::query($sql); |
||
| 2433 | } |
||
| 2434 | |||
| 2435 | if ($schema->tablesExist('ticket_project')) { |
||
| 2436 | $sql = "UPDATE ticket_project SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2437 | Database::query($sql); |
||
| 2438 | |||
| 2439 | $sql = "UPDATE ticket_project SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2440 | Database::query($sql); |
||
| 2441 | } |
||
| 2442 | } |
||
| 2443 | |||
| 2444 | /** |
||
| 2445 | * @param array $userInfo |
||
| 2446 | * @param int $projectId |
||
| 2447 | * |
||
| 2448 | * @return bool |
||
| 2449 | */ |
||
| 2450 | public static function userIsAllowInProject($userInfo, $projectId) |
||
| 2451 | { |
||
| 2452 | if (api_is_platform_admin()) { |
||
| 2453 | return true; |
||
| 2454 | } |
||
| 2455 | |||
| 2456 | $allowRoleList = self::getAllowedRolesFromProject($projectId); |
||
| 2457 | |||
| 2458 | // Check if a role was set to the project |
||
| 2459 | // Project 1 is considered the default and is accessible to all users |
||
| 2460 | if (!empty($allowRoleList) && is_array($allowRoleList)) { |
||
| 2461 | if (in_array($userInfo['status'], $allowRoleList)) { |
||
| 2462 | return true; |
||
| 2463 | } |
||
| 2464 | } |
||
| 2465 | |||
| 2466 | return false; |
||
| 2467 | } |
||
| 2468 | |||
| 2469 | /** |
||
| 2470 | * @param int $projectId |
||
| 2471 | * |
||
| 2472 | * @todo load from database instead of configuration.php setting |
||
| 2473 | * |
||
| 2474 | * @return array |
||
| 2475 | */ |
||
| 2476 | public static function getAllowedRolesFromProject($projectId) |
||
| 2486 | } |
||
| 2487 | } |
||
| 2488 |
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In PHP, under loose comparison (like
==, or!=, orswitchconditions), values of different types might be equal.For
integervalues, zero is a special case, in particular the following results might be unexpected: