chamilo /
chamilo-lms
| Total Complexity | 270 |
| Total Lines | 2523 |
| Duplicated Lines | 0 % |
| Changes | 1 | ||
| Bugs | 0 | Features | 0 |
Complex classes like TicketManager often do a lot of different things. To break such a class down, we need to identify a cohesive component within that class. A common approach to find such a component is to look for fields/methods that share the same prefixes, or suffixes.
Once you have determined the fields that belong together, you can apply the Extract Class refactoring. If the component makes sense as a sub-class, Extract Subclass is also a candidate, and is often faster.
While breaking up the class, it is a good idea to analyze how other classes use TicketManager, and based on these observations, apply Extract Interface, too.
| 1 | <?php |
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| 15 | class TicketManager |
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| 16 | { |
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| 17 | const PRIORITY_NORMAL = 'NRM'; |
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| 18 | const PRIORITY_HIGH = 'HGH'; |
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| 19 | const PRIORITY_LOW = 'LOW'; |
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| 20 | |||
| 21 | const SOURCE_EMAIL = 'MAI'; |
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| 22 | const SOURCE_PHONE = 'TEL'; |
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| 23 | const SOURCE_PLATFORM = 'PLA'; |
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| 24 | const SOURCE_PRESENTIAL = 'PRE'; |
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| 25 | |||
| 26 | const STATUS_NEW = 'NAT'; |
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| 27 | const STATUS_PENDING = 'PND'; |
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| 28 | const STATUS_UNCONFIRMED = 'XCF'; |
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| 29 | const STATUS_CLOSE = 'CLS'; |
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| 30 | const STATUS_FORWARDED = 'REE'; |
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| 31 | |||
| 32 | /** |
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| 33 | * Constructor. |
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| 34 | */ |
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| 35 | public function __construct() |
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| 37 | } |
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| 38 | |||
| 39 | /** |
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| 40 | * Get categories of tickets. |
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| 41 | * |
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| 42 | * @param int $projectId |
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| 43 | * @param string $order |
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| 44 | * |
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| 45 | * @return array |
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| 46 | */ |
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| 47 | public static function get_all_tickets_categories($projectId, $order = '') |
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| 48 | { |
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| 49 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 50 | $table_support_project = Database::get_main_table(TABLE_TICKET_PROJECT); |
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| 51 | |||
| 52 | $order = empty($order) ? 'category.total_tickets DESC' : $order; |
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| 53 | $order = Database::escape_string($order); |
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| 54 | $projectId = (int) $projectId; |
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| 55 | |||
| 56 | $sql = "SELECT |
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| 57 | category.*, |
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| 58 | category.id category_id, |
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| 59 | project.other_area, |
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| 60 | project.email |
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| 61 | FROM |
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| 62 | $table_support_category category |
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| 63 | INNER JOIN $table_support_project project |
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| 64 | ON project.id = category.project_id |
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| 65 | WHERE project.id = $projectId |
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| 66 | ORDER BY $order"; |
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| 67 | $result = Database::query($sql); |
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| 68 | $types = []; |
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| 69 | while ($row = Database::fetch_assoc($result)) { |
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| 70 | $types[] = $row; |
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| 71 | } |
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| 72 | |||
| 73 | return $types; |
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| 74 | } |
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| 75 | |||
| 76 | /** |
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| 77 | * @param $from |
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| 78 | * @param $numberItems |
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| 79 | * @param $column |
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| 80 | * @param $direction |
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| 81 | * |
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| 82 | * @return array |
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| 83 | */ |
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| 84 | public static function getCategories($from, $numberItems, $column, $direction) |
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| 85 | { |
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| 86 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 87 | $sql = "SELECT id, name, description, total_tickets |
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| 88 | FROM $table"; |
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| 89 | |||
| 90 | if (!in_array($direction, ['ASC', 'DESC'])) { |
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| 91 | $direction = 'ASC'; |
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| 92 | } |
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| 93 | $column = (int) $column; |
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| 94 | $from = (int) $from; |
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| 95 | $numberItems = (int) $numberItems; |
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| 96 | |||
| 97 | //$sql .= " ORDER BY col$column $direction "; |
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| 98 | $sql .= " LIMIT $from,$numberItems"; |
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| 99 | |||
| 100 | $result = Database::query($sql); |
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| 101 | $types = []; |
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| 102 | while ($row = Database::fetch_array($result)) { |
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| 103 | $types[] = $row; |
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| 104 | } |
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| 105 | |||
| 106 | return $types; |
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| 107 | } |
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| 108 | |||
| 109 | /** |
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| 110 | * @param int $id |
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| 111 | * |
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| 112 | * @return array|mixed |
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| 113 | */ |
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| 114 | public static function getCategory($id) |
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| 115 | { |
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| 116 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 117 | $id = (int) $id; |
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| 118 | $sql = "SELECT id, name, description, total_tickets |
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| 119 | FROM $table WHERE id = $id"; |
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| 120 | |||
| 121 | $result = Database::query($sql); |
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| 122 | $category = Database::fetch_array($result); |
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| 123 | |||
| 124 | return $category; |
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| 125 | } |
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| 126 | |||
| 127 | /** |
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| 128 | * @return int |
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| 129 | */ |
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| 130 | public static function getCategoriesCount() |
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| 131 | { |
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| 132 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 133 | |||
| 134 | $sql = "SELECT count(id) count |
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| 135 | FROM $table "; |
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| 136 | |||
| 137 | $result = Database::query($sql); |
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| 138 | $category = Database::fetch_array($result); |
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| 139 | |||
| 140 | return $category['count']; |
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| 141 | } |
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| 142 | |||
| 143 | /** |
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| 144 | * @param int $id |
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| 145 | * @param array $params |
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| 146 | */ |
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| 147 | public static function updateCategory($id, $params) |
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| 148 | { |
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| 149 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 150 | $id = (int) $id; |
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| 151 | Database::update($table, $params, ['id = ?' => $id]); |
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| 152 | } |
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| 153 | |||
| 154 | /** |
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| 155 | * @param array $params |
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| 156 | */ |
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| 157 | public static function addCategory($params) |
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| 161 | } |
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| 162 | |||
| 163 | /** |
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| 164 | * @param int $id |
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| 165 | * |
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| 166 | * @return bool |
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| 167 | */ |
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| 168 | public static function deleteCategory($id) |
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| 169 | { |
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| 170 | $id = (int) $id; |
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| 171 | if (empty($id)) { |
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| 172 | return false; |
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| 173 | } |
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| 174 | |||
| 175 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
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| 176 | $sql = "UPDATE $table SET category_id = NULL WHERE category_id = $id"; |
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| 177 | Database::query($sql); |
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| 178 | |||
| 179 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 180 | $sql = "DELETE FROM $table WHERE id = $id"; |
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| 181 | Database::query($sql); |
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| 182 | |||
| 183 | return true; |
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| 184 | } |
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| 185 | |||
| 186 | /** |
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| 187 | * @param int $categoryId |
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| 188 | * @param array $users |
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| 189 | * |
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| 190 | * @return bool |
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| 191 | */ |
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| 192 | public static function addUsersToCategory($categoryId, $users) |
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| 193 | { |
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| 194 | if (empty($users) || empty($categoryId)) { |
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| 195 | return false; |
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| 196 | } |
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| 197 | |||
| 198 | $table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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| 199 | foreach ($users as $userId) { |
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| 200 | if (self::userIsAssignedToCategory($userId, $categoryId) === false) { |
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| 201 | $params = [ |
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| 202 | 'category_id' => $categoryId, |
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| 203 | 'user_id' => $userId, |
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| 204 | ]; |
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| 205 | Database::insert($table, $params); |
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| 206 | } |
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| 207 | } |
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| 208 | |||
| 209 | return true; |
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| 210 | } |
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| 211 | |||
| 212 | /** |
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| 213 | * @param int $userId |
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| 214 | * @param int $categoryId |
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| 215 | * |
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| 216 | * @return bool |
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| 217 | */ |
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| 218 | public static function userIsAssignedToCategory($userId, $categoryId) |
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| 228 | } |
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| 229 | |||
| 230 | /** |
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| 231 | * @param int $categoryId |
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| 232 | * |
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| 233 | * @return array |
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| 234 | */ |
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| 235 | public static function getUsersInCategory($categoryId) |
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| 243 | } |
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| 244 | |||
| 245 | /** |
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| 246 | * @param int $categoryId |
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| 247 | */ |
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| 248 | public static function deleteAllUserInCategory($categoryId) |
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| 254 | } |
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| 255 | |||
| 256 | /** |
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| 257 | * Get all possible tickets statuses. |
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| 258 | * |
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| 259 | * @return array |
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| 260 | */ |
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| 261 | public static function get_all_tickets_status() |
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| 272 | } |
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| 273 | |||
| 274 | /** |
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| 275 | * Inserts a new ticket in the corresponding tables. |
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| 276 | * |
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| 277 | * @param int $category_id |
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| 278 | * @param int $course_id |
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| 279 | * @param int $sessionId |
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| 280 | * @param int $project_id |
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| 281 | * @param string $other_area |
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| 282 | * @param string $subject |
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| 283 | * @param string $content |
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| 284 | * @param string $personalEmail |
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| 285 | * @param array $fileAttachments |
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| 286 | * @param string $source |
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| 287 | * @param string $priority |
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| 288 | * @param string $status |
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| 289 | * @param int $assignedUserId |
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| 290 | * @param int $exerciseId |
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| 291 | * @param int $lpId |
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| 292 | * |
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| 293 | * @return bool |
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| 294 | */ |
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| 295 | public static function add( |
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| 296 | $category_id, |
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| 297 | $course_id, |
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| 298 | $sessionId, |
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| 299 | $project_id, |
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| 300 | $other_area, |
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| 301 | $subject, |
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| 302 | $content, |
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| 303 | $personalEmail = '', |
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| 304 | $fileAttachments = [], |
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| 305 | $source = '', |
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| 306 | $priority = '', |
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| 307 | $status = '', |
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| 308 | $assignedUserId = 0, |
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| 309 | $exerciseId = null, |
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| 310 | $lpId = null |
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| 311 | ) { |
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| 312 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
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| 313 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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| 314 | |||
| 315 | if (empty($category_id)) { |
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| 316 | return false; |
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| 317 | } |
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| 318 | |||
| 319 | $currentUserId = api_get_user_id(); |
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| 320 | $currentUserInfo = api_get_user_info(); |
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| 321 | $now = api_get_utc_datetime(); |
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| 322 | $course_id = (int) $course_id; |
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| 323 | $category_id = (int) $category_id; |
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| 324 | $project_id = (int) $project_id; |
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| 325 | $priority = empty($priority) ? self::PRIORITY_NORMAL : (int) $priority; |
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| 326 | |||
| 327 | if ($status === '') { |
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| 328 | $status = self::STATUS_NEW; |
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| 329 | if ($other_area > 0) { |
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| 330 | $status = self::STATUS_FORWARDED; |
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| 331 | } |
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| 332 | } |
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| 333 | |||
| 334 | if (!empty($category_id)) { |
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| 335 | if (empty($assignedUserId)) { |
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| 336 | $usersInCategory = self::getUsersInCategory($category_id); |
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| 337 | if (!empty($usersInCategory) && count($usersInCategory) > 0) { |
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| 338 | $userCategoryInfo = $usersInCategory[0]; |
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| 339 | if (isset($userCategoryInfo['user_id'])) { |
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| 340 | $assignedUserId = $userCategoryInfo['user_id']; |
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| 341 | } |
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| 342 | } |
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| 343 | } |
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| 344 | } |
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| 345 | |||
| 346 | $assignedUserInfo = []; |
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| 347 | if (!empty($assignedUserId)) { |
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| 348 | $assignedUserInfo = api_get_user_info($assignedUserId); |
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| 349 | if (empty($assignedUserInfo)) { |
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| 350 | return false; |
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| 351 | } |
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| 352 | } |
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| 353 | |||
| 354 | // insert_ticket |
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| 355 | $params = [ |
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| 356 | 'project_id' => $project_id, |
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| 357 | 'category_id' => $category_id, |
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| 358 | 'priority_id' => $priority, |
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| 359 | 'personal_email' => $personalEmail, |
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| 360 | 'status_id' => $status, |
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| 361 | 'start_date' => $now, |
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| 362 | 'sys_insert_user_id' => $currentUserId, |
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| 363 | 'sys_insert_datetime' => $now, |
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| 364 | 'sys_lastedit_user_id' => $currentUserId, |
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| 365 | 'sys_lastedit_datetime' => $now, |
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| 366 | 'source' => $source, |
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| 367 | 'assigned_last_user' => $assignedUserId, |
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| 368 | 'subject' => $subject, |
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| 369 | 'message' => $content, |
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| 370 | ]; |
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| 371 | if (!empty($exerciseId)) { |
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| 372 | $params['exercise_id'] = $exerciseId; |
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| 373 | } |
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| 374 | |||
| 375 | if (!empty($lpId)) { |
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| 376 | $params['lp_id'] = $lpId; |
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| 377 | } |
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| 378 | |||
| 379 | if (!empty($course_id)) { |
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| 380 | $params['course_id'] = $course_id; |
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| 381 | } |
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| 382 | |||
| 383 | if (!empty($sessionId)) { |
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| 384 | $params['session_id'] = $sessionId; |
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| 385 | } |
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| 386 | $ticketId = Database::insert($table_support_tickets, $params); |
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| 387 | |||
| 388 | if ($ticketId) { |
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|
|
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| 389 | $ticket_code = 'A'.str_pad($ticketId, 11, '0', STR_PAD_LEFT); |
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| 390 | $titleCreated = sprintf( |
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| 391 | get_lang('TicketXCreated'), |
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| 392 | $ticket_code |
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| 393 | ); |
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| 394 | |||
| 395 | Display::addFlash(Display::return_message( |
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| 396 | $titleCreated, |
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| 397 | 'normal', |
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| 398 | false |
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| 399 | )); |
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| 400 | |||
| 401 | if ($assignedUserId != 0) { |
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| 402 | self::assignTicketToUser( |
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| 403 | $ticketId, |
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| 404 | $assignedUserId |
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| 405 | ); |
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| 406 | |||
| 407 | Display::addFlash(Display::return_message( |
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| 408 | sprintf( |
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| 409 | get_lang('TicketXAssignedToUserX'), |
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| 410 | $ticket_code, |
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| 411 | $assignedUserInfo['complete_name'] |
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| 412 | ), |
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| 413 | 'normal', |
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| 414 | false |
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| 415 | )); |
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| 416 | } |
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| 417 | |||
| 418 | if (!empty($fileAttachments)) { |
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| 419 | $attachmentCount = 0; |
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| 420 | foreach ($fileAttachments as $attach) { |
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| 421 | if (!empty($attach['tmp_name'])) { |
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| 422 | $attachmentCount++; |
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| 423 | } |
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| 424 | } |
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| 425 | if ($attachmentCount > 0) { |
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| 426 | self::insertMessage( |
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| 427 | $ticketId, |
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| 428 | '', |
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| 429 | '', |
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| 430 | $fileAttachments, |
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| 431 | $currentUserId |
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| 432 | ); |
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| 433 | } |
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| 434 | } |
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| 435 | |||
| 436 | // Update code |
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| 437 | $sql = "UPDATE $table_support_tickets |
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| 438 | SET code = '$ticket_code' |
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| 439 | WHERE id = '$ticketId'"; |
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| 440 | Database::query($sql); |
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| 441 | |||
| 442 | // Update total |
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| 443 | $sql = "UPDATE $table_support_category |
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| 444 | SET total_tickets = total_tickets + 1 |
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| 445 | WHERE id = $category_id"; |
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| 446 | Database::query($sql); |
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| 447 | |||
| 448 | $helpDeskMessage = |
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| 449 | '<table> |
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| 450 | <tr> |
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| 451 | <td width="100px"><b>'.get_lang('User').'</b></td> |
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| 452 | <td width="400px">'.$currentUserInfo['complete_name'].'</td> |
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| 453 | </tr> |
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| 454 | <tr> |
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| 455 | <td width="100px"><b>'.get_lang('Username').'</b></td> |
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| 456 | <td width="400px">'.$currentUserInfo['username'].'</td> |
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| 457 | </tr> |
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| 458 | <tr> |
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| 459 | <td width="100px"><b>'.get_lang('Email').'</b></td> |
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| 460 | <td width="400px">'.$currentUserInfo['email'].'</td> |
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| 461 | </tr> |
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| 462 | <tr> |
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| 463 | <td width="100px"><b>'.get_lang('Phone').'</b></td> |
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| 464 | <td width="400px">'.$currentUserInfo['phone'].'</td> |
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| 465 | </tr> |
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| 466 | <tr> |
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| 467 | <td width="100px"><b>'.get_lang('Date').'</b></td> |
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| 468 | <td width="400px">'.api_convert_and_format_date($now, DATE_TIME_FORMAT_LONG).'</td> |
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| 469 | </tr> |
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| 470 | <tr> |
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| 471 | <td width="100px"><b>'.get_lang('Title').'</b></td> |
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| 472 | <td width="400px">'.Security::remove_XSS($subject).'</td> |
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| 473 | </tr> |
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| 474 | <tr> |
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| 475 | <td width="100px"><b>'.get_lang('Description').'</b></td> |
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| 476 | <td width="400px">'.Security::remove_XSS($content).'</td> |
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| 477 | </tr> |
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| 478 | </table>'; |
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| 479 | |||
| 480 | if ($assignedUserId != 0) { |
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| 481 | $href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId; |
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| 482 | $helpDeskMessage .= sprintf( |
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| 483 | get_lang('TicketAssignedToXCheckZAtLinkY'), |
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| 484 | $assignedUserInfo['complete_name'], |
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| 485 | $href, |
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| 486 | $ticketId |
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| 487 | ); |
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| 488 | } |
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| 489 | |||
| 490 | if (empty($category_id)) { |
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| 491 | if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
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| 492 | $warningSubject = sprintf( |
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| 493 | get_lang('TicketXCreatedWithNoCategory'), |
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| 494 | $ticket_code |
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| 495 | ); |
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| 496 | Display::addFlash(Display::return_message($warningSubject)); |
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| 497 | |||
| 498 | $admins = UserManager::get_all_administrators(); |
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| 499 | foreach ($admins as $userId => $data) { |
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| 500 | if ($data['active']) { |
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| 501 | MessageManager::send_message_simple( |
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| 502 | $userId, |
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| 503 | $warningSubject, |
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| 504 | $helpDeskMessage |
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| 505 | ); |
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| 506 | } |
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| 507 | } |
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| 508 | } |
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| 509 | } else { |
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| 510 | $categoryInfo = self::getCategory($category_id); |
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| 511 | $usersInCategory = self::getUsersInCategory($category_id); |
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| 512 | |||
| 513 | $message = '<h2>'.get_lang('TicketInformation').'</h2><br />'.$helpDeskMessage; |
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| 514 | |||
| 515 | if (api_get_setting('ticket_warn_admin_no_user_in_category') === 'true') { |
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| 516 | if (empty($usersInCategory)) { |
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| 517 | $subject = sprintf( |
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| 518 | get_lang('WarningCategoryXDoesntHaveUsers'), |
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| 519 | $categoryInfo['name'] |
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| 520 | ); |
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| 521 | |||
| 522 | if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
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| 523 | Display::addFlash(Display::return_message( |
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| 524 | sprintf( |
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| 525 | get_lang('CategoryWithNoUserNotificationSentToAdmins'), |
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| 526 | $categoryInfo['name'] |
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| 527 | ), |
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| 528 | null, |
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| 529 | false |
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| 530 | )); |
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| 531 | |||
| 532 | $admins = UserManager::get_all_administrators(); |
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| 533 | foreach ($admins as $userId => $data) { |
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| 534 | if ($data['active']) { |
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| 535 | self::sendNotification( |
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| 536 | $ticketId, |
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| 537 | $subject, |
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| 538 | $message, |
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| 539 | $userId |
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| 540 | ); |
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| 541 | } |
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| 542 | } |
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| 543 | } else { |
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| 544 | Display::addFlash(Display::return_message($subject)); |
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| 545 | } |
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| 546 | } |
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| 547 | } |
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| 548 | |||
| 549 | // Send notification to all users |
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| 550 | if (!empty($usersInCategory)) { |
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| 551 | foreach ($usersInCategory as $data) { |
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| 552 | if ($data['user_id']) { |
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| 553 | self::sendNotification( |
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| 554 | $ticketId, |
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| 555 | $subject, |
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| 556 | $message, |
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| 557 | $data['user_id'] |
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| 558 | ); |
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| 559 | } |
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| 560 | } |
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| 561 | } |
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| 562 | } |
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| 563 | |||
| 564 | if (!empty($personalEmail)) { |
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| 565 | api_mail_html( |
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| 566 | get_lang('VirtualSupport'), |
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| 567 | $personalEmail, |
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| 568 | get_lang('IncidentResentToVirtualSupport'), |
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| 569 | $helpDeskMessage |
||
| 570 | ); |
||
| 571 | } |
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| 572 | |||
| 573 | self::sendNotification( |
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| 574 | $ticketId, |
||
| 575 | $titleCreated, |
||
| 576 | $helpDeskMessage |
||
| 577 | ); |
||
| 578 | |||
| 579 | return true; |
||
| 580 | } |
||
| 581 | |||
| 582 | return false; |
||
| 583 | } |
||
| 584 | |||
| 585 | /** |
||
| 586 | * Assign ticket to admin. |
||
| 587 | * |
||
| 588 | * @param int $ticketId |
||
| 589 | * @param int $userId |
||
| 590 | * |
||
| 591 | * @return bool |
||
| 592 | */ |
||
| 593 | public static function assignTicketToUser( |
||
| 594 | $ticketId, |
||
| 595 | $userId |
||
| 596 | ) { |
||
| 597 | $ticketId = (int) $ticketId; |
||
| 598 | $userId = (int) $userId; |
||
| 599 | |||
| 600 | if (empty($ticketId)) { |
||
| 601 | return false; |
||
| 602 | } |
||
| 603 | |||
| 604 | $ticket = self::get_ticket_detail_by_id($ticketId); |
||
| 605 | |||
| 606 | if ($ticket) { |
||
| 607 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 608 | $sql = "UPDATE $table |
||
| 609 | SET assigned_last_user = $userId |
||
| 610 | WHERE id = $ticketId"; |
||
| 611 | Database::query($sql); |
||
| 612 | |||
| 613 | $table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
||
| 614 | $params = [ |
||
| 615 | 'ticket_id' => $ticketId, |
||
| 616 | 'user_id' => $userId, |
||
| 617 | 'sys_insert_user_id' => api_get_user_id(), |
||
| 618 | 'assigned_date' => api_get_utc_datetime(), |
||
| 619 | ]; |
||
| 620 | Database::insert($table, $params); |
||
| 621 | |||
| 622 | return true; |
||
| 623 | } else { |
||
| 624 | return false; |
||
| 625 | } |
||
| 626 | } |
||
| 627 | |||
| 628 | /** |
||
| 629 | * Insert message between Users and Admins. |
||
| 630 | * |
||
| 631 | * @param int $ticketId |
||
| 632 | * @param string $subject |
||
| 633 | * @param string $content |
||
| 634 | * @param array $fileAttachments |
||
| 635 | * @param int $userId |
||
| 636 | * @param string $status |
||
| 637 | * @param bool $sendConfirmation |
||
| 638 | * |
||
| 639 | * @return bool |
||
| 640 | */ |
||
| 641 | public static function insertMessage( |
||
| 642 | $ticketId, |
||
| 643 | $subject, |
||
| 644 | $content, |
||
| 645 | $fileAttachments, |
||
| 646 | $userId, |
||
| 647 | $status = 'NOL', |
||
| 648 | $sendConfirmation = false |
||
| 649 | ) { |
||
| 650 | $ticketId = (int) $ticketId; |
||
| 651 | $userId = (int) $userId; |
||
| 652 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 653 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 654 | if ($sendConfirmation) { |
||
| 655 | $form = |
||
| 656 | '<form action="ticket_details.php?ticket_id='.$ticketId.'" id="confirmticket" method="POST" > |
||
| 657 | <p>'.get_lang('TicketWasThisAnswerSatisfying').'</p> |
||
| 658 | <button class="btn btn-primary responseyes" name="response" id="responseyes" value="1">'. |
||
| 659 | get_lang('Yes').'</button> |
||
| 660 | <button class="btn btn-danger responseno" name="response" id="responseno" value="0">'. |
||
| 661 | get_lang('No').'</button> |
||
| 662 | </form>'; |
||
| 663 | $content .= $form; |
||
| 664 | } |
||
| 665 | |||
| 666 | $now = api_get_utc_datetime(); |
||
| 667 | |||
| 668 | $params = [ |
||
| 669 | 'ticket_id' => $ticketId, |
||
| 670 | 'subject' => $subject, |
||
| 671 | 'message' => $content, |
||
| 672 | 'ip_address' => api_get_real_ip(), |
||
| 673 | 'sys_insert_user_id' => $userId, |
||
| 674 | 'sys_insert_datetime' => $now, |
||
| 675 | 'sys_lastedit_user_id' => $userId, |
||
| 676 | 'sys_lastedit_datetime' => $now, |
||
| 677 | 'status' => $status, |
||
| 678 | ]; |
||
| 679 | $messageId = Database::insert($table_support_messages, $params); |
||
| 680 | if ($messageId) { |
||
| 681 | // update_total_message |
||
| 682 | $sql = "UPDATE $table_support_tickets |
||
| 683 | SET |
||
| 684 | sys_lastedit_user_id = $userId, |
||
| 685 | sys_lastedit_datetime = '$now', |
||
| 686 | total_messages = ( |
||
| 687 | SELECT COUNT(*) as total_messages |
||
| 688 | FROM $table_support_messages |
||
| 689 | WHERE ticket_id = $ticketId |
||
| 690 | ) |
||
| 691 | WHERE id = $ticketId "; |
||
| 692 | Database::query($sql); |
||
| 693 | |||
| 694 | if (is_array($fileAttachments)) { |
||
| 695 | foreach ($fileAttachments as $file_attach) { |
||
| 696 | if ($file_attach['error'] == 0) { |
||
| 697 | self::saveMessageAttachmentFile( |
||
| 698 | $file_attach, |
||
| 699 | $ticketId, |
||
| 700 | $messageId |
||
| 701 | ); |
||
| 702 | } else { |
||
| 703 | if ($file_attach['error'] != UPLOAD_ERR_NO_FILE) { |
||
| 704 | return false; |
||
| 705 | } |
||
| 706 | } |
||
| 707 | } |
||
| 708 | } |
||
| 709 | } |
||
| 710 | |||
| 711 | return true; |
||
| 712 | } |
||
| 713 | |||
| 714 | /** |
||
| 715 | * Attachment files when a message is sent. |
||
| 716 | * |
||
| 717 | * @param $file_attach |
||
| 718 | * @param $ticketId |
||
| 719 | * @param $message_id |
||
| 720 | * |
||
| 721 | * @return bool |
||
| 722 | */ |
||
| 723 | public static function saveMessageAttachmentFile( |
||
| 724 | $file_attach, |
||
| 725 | $ticketId, |
||
| 726 | $message_id |
||
| 727 | ) { |
||
| 728 | $now = api_get_utc_datetime(); |
||
| 729 | $userId = api_get_user_id(); |
||
| 730 | $ticketId = (int) $ticketId; |
||
| 731 | |||
| 732 | $new_file_name = add_ext_on_mime( |
||
| 733 | stripslashes($file_attach['name']), |
||
| 734 | $file_attach['type'] |
||
| 735 | ); |
||
| 736 | $table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
||
| 737 | if (!filter_extension($new_file_name)) { |
||
| 738 | echo Display::return_message( |
||
| 739 | get_lang('UplUnableToSaveFileFilteredExtension'), |
||
| 740 | 'error' |
||
| 741 | ); |
||
| 742 | } else { |
||
| 743 | $result = api_upload_file('ticket_attachment', $file_attach, $ticketId); |
||
| 744 | if ($result) { |
||
| 745 | $safe_file_name = Database::escape_string($new_file_name); |
||
| 746 | $safe_new_file_name = Database::escape_string($result['path_to_save']); |
||
| 747 | $sql = "INSERT INTO $table_support_message_attachments ( |
||
| 748 | filename, |
||
| 749 | path, |
||
| 750 | ticket_id, |
||
| 751 | message_id, |
||
| 752 | size, |
||
| 753 | sys_insert_user_id, |
||
| 754 | sys_insert_datetime, |
||
| 755 | sys_lastedit_user_id, |
||
| 756 | sys_lastedit_datetime |
||
| 757 | ) VALUES ( |
||
| 758 | '$safe_file_name', |
||
| 759 | '$safe_new_file_name', |
||
| 760 | '$ticketId', |
||
| 761 | '$message_id', |
||
| 762 | '".$file_attach['size']."', |
||
| 763 | '$userId', |
||
| 764 | '$now', |
||
| 765 | '$userId', |
||
| 766 | '$now' |
||
| 767 | )"; |
||
| 768 | Database::query($sql); |
||
| 769 | |||
| 770 | return true; |
||
| 771 | } |
||
| 772 | } |
||
| 773 | } |
||
| 774 | |||
| 775 | /** |
||
| 776 | * Get tickets by userId. |
||
| 777 | * |
||
| 778 | * @param int $from |
||
| 779 | * @param int $number_of_items |
||
| 780 | * @param $column |
||
| 781 | * @param $direction |
||
| 782 | * |
||
| 783 | * @return array |
||
| 784 | */ |
||
| 785 | public static function getTicketsByCurrentUser( |
||
| 786 | $from, |
||
| 787 | $number_of_items, |
||
| 788 | $column, |
||
| 789 | $direction |
||
| 790 | ) { |
||
| 791 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 792 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 793 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 794 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 795 | $direction = !empty($direction) ? $direction : 'DESC'; |
||
| 796 | $userId = api_get_user_id(); |
||
| 797 | $userInfo = api_get_user_info($userId); |
||
| 798 | |||
| 799 | if (empty($userInfo)) { |
||
| 800 | return []; |
||
| 801 | } |
||
| 802 | $isAdmin = UserManager::is_admin($userId); |
||
| 803 | |||
| 804 | if (!isset($_GET['project_id'])) { |
||
| 805 | return []; |
||
| 806 | } |
||
| 807 | |||
| 808 | switch ($column) { |
||
| 809 | case 0: |
||
| 810 | $column = 'ticket_id'; |
||
| 811 | break; |
||
| 812 | case 1: |
||
| 813 | $column = 'status_name'; |
||
| 814 | break; |
||
| 815 | case 2: |
||
| 816 | $column = 'start_date'; |
||
| 817 | break; |
||
| 818 | case 3: |
||
| 819 | $column = 'sys_lastedit_datetime'; |
||
| 820 | break; |
||
| 821 | case 4: |
||
| 822 | $column = 'category_name'; |
||
| 823 | break; |
||
| 824 | case 5: |
||
| 825 | $column = 'sys_insert_user_id'; |
||
| 826 | break; |
||
| 827 | case 6: |
||
| 828 | $column = 'assigned_last_user'; |
||
| 829 | break; |
||
| 830 | case 7: |
||
| 831 | $column = 'total_messages'; |
||
| 832 | break; |
||
| 833 | case 8: |
||
| 834 | $column = 'subject'; |
||
| 835 | break; |
||
| 836 | default: |
||
| 837 | $column = 'ticket_id'; |
||
| 838 | } |
||
| 839 | |||
| 840 | $sql = "SELECT DISTINCT |
||
| 841 | ticket.*, |
||
| 842 | ticket.id ticket_id, |
||
| 843 | status.name AS status_name, |
||
| 844 | ticket.start_date, |
||
| 845 | ticket.sys_lastedit_datetime, |
||
| 846 | cat.name AS category_name, |
||
| 847 | priority.name AS priority_name, |
||
| 848 | ticket.total_messages AS total_messages, |
||
| 849 | ticket.message AS message, |
||
| 850 | ticket.subject AS subject, |
||
| 851 | ticket.assigned_last_user |
||
| 852 | FROM $table_support_tickets ticket |
||
| 853 | INNER JOIN $table_support_category cat |
||
| 854 | ON (cat.id = ticket.category_id) |
||
| 855 | INNER JOIN $table_support_priority priority |
||
| 856 | ON (ticket.priority_id = priority.id) |
||
| 857 | INNER JOIN $table_support_status status |
||
| 858 | ON (ticket.status_id = status.id) |
||
| 859 | WHERE 1=1 |
||
| 860 | "; |
||
| 861 | |||
| 862 | $projectId = (int) $_GET['project_id']; |
||
| 863 | $userIsAllowInProject = self::userIsAllowInProject($userInfo, $projectId); |
||
| 864 | |||
| 865 | // Check if a role was set to the project |
||
| 866 | if ($userIsAllowInProject == false) { |
||
| 867 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 868 | } |
||
| 869 | |||
| 870 | // Search simple |
||
| 871 | if (isset($_GET['submit_simple']) && $_GET['keyword'] != '') { |
||
| 872 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 873 | $sql .= " AND ( |
||
| 874 | ticket.id LIKE '%$keyword%' OR |
||
| 875 | ticket.code LIKE '%$keyword%' OR |
||
| 876 | ticket.subject LIKE '%$keyword%' OR |
||
| 877 | ticket.message LIKE '%$keyword%' OR |
||
| 878 | ticket.keyword LIKE '%$keyword%' OR |
||
| 879 | ticket.source LIKE '%$keyword%' OR |
||
| 880 | cat.name LIKE '%$keyword%' OR |
||
| 881 | status.name LIKE '%$keyword%' OR |
||
| 882 | priority.name LIKE '%$keyword%' OR |
||
| 883 | ticket.personal_email LIKE '%$keyword%' |
||
| 884 | )"; |
||
| 885 | } |
||
| 886 | |||
| 887 | $keywords = [ |
||
| 888 | 'project_id' => 'ticket.project_id', |
||
| 889 | 'keyword_category' => 'ticket.category_id', |
||
| 890 | 'keyword_assigned_to' => 'ticket.assigned_last_user', |
||
| 891 | 'keyword_source' => 'ticket.source ', |
||
| 892 | 'keyword_status' => 'ticket.status_id', |
||
| 893 | 'keyword_priority' => 'ticket.priority_id', |
||
| 894 | ]; |
||
| 895 | |||
| 896 | foreach ($keywords as $keyword => $label) { |
||
| 897 | if (isset($_GET[$keyword])) { |
||
| 898 | $data = Database::escape_string(trim($_GET[$keyword])); |
||
| 899 | if (!empty($data)) { |
||
| 900 | $sql .= " AND $label = '$data' "; |
||
| 901 | } |
||
| 902 | } |
||
| 903 | } |
||
| 904 | |||
| 905 | // Search advanced |
||
| 906 | $keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
||
| 907 | $keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
||
| 908 | $keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
||
| 909 | $keyword_range = !empty($keyword_start_date_start) && !empty($keyword_start_date_end); |
||
| 910 | |||
| 911 | if ($keyword_range == false && $keyword_start_date_start != '') { |
||
| 912 | $sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' "; |
||
| 913 | } |
||
| 914 | if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
||
| 915 | $sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 916 | AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 917 | } |
||
| 918 | |||
| 919 | if ($keyword_course != '') { |
||
| 920 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 921 | $sql .= " AND ticket.course_id IN ( |
||
| 922 | SELECT id FROM $course_table |
||
| 923 | WHERE ( |
||
| 924 | title LIKE '%$keyword_course%' OR |
||
| 925 | code LIKE '%$keyword_course%' OR |
||
| 926 | visual_code LIKE '%$keyword_course%' |
||
| 927 | ) |
||
| 928 | )"; |
||
| 929 | } |
||
| 930 | $sql .= " ORDER BY `$column` $direction"; |
||
| 931 | $sql .= " LIMIT $from, $number_of_items"; |
||
| 932 | |||
| 933 | $result = Database::query($sql); |
||
| 934 | $tickets = []; |
||
| 935 | $webPath = api_get_path(WEB_PATH); |
||
| 936 | while ($row = Database::fetch_assoc($result)) { |
||
| 937 | $userInfo = api_get_user_info($row['sys_insert_user_id']); |
||
| 938 | $hrefUser = $webPath.'main/admin/user_information.php?user_id='.$userInfo['user_id']; |
||
| 939 | $name = "<a href='$hrefUser'> {$userInfo['complete_name_with_username']} </a>"; |
||
| 940 | if ($row['assigned_last_user'] != 0) { |
||
| 941 | $assignedUserInfo = api_get_user_info($row['assigned_last_user']); |
||
| 942 | if (!empty($assignedUserInfo)) { |
||
| 943 | $hrefResp = $webPath.'main/admin/user_information.php?user_id='.$assignedUserInfo['user_id']; |
||
| 944 | $row['assigned_last_user'] = "<a href='$hrefResp'> {$assignedUserInfo['complete_name_with_username']} </a>"; |
||
| 945 | } else { |
||
| 946 | $row['assigned_last_user'] = get_lang('UnknownUser'); |
||
| 947 | } |
||
| 948 | } else { |
||
| 949 | if ($row['status_id'] !== self::STATUS_FORWARDED) { |
||
| 950 | $row['assigned_last_user'] = '<span style="color:#ff0000;">'.get_lang('ToBeAssigned').'</span>'; |
||
| 951 | } else { |
||
| 952 | $row['assigned_last_user'] = '<span style="color:#00ff00;">'.get_lang('MessageResent').'</span>'; |
||
| 953 | } |
||
| 954 | } |
||
| 955 | |||
| 956 | switch ($row['source']) { |
||
| 957 | case self::SOURCE_PRESENTIAL: |
||
| 958 | $img_source = 'icons/32/user.png'; |
||
| 959 | break; |
||
| 960 | case self::SOURCE_EMAIL: |
||
| 961 | $img_source = 'icons/32/mail.png'; |
||
| 962 | break; |
||
| 963 | case self::SOURCE_PHONE: |
||
| 964 | $img_source = 'icons/32/event.png'; |
||
| 965 | break; |
||
| 966 | default: |
||
| 967 | $img_source = 'icons/32/ticket.png'; |
||
| 968 | break; |
||
| 969 | } |
||
| 970 | |||
| 971 | $row['start_date'] = Display::dateToStringAgoAndLongDate($row['start_date']); |
||
| 972 | $row['sys_lastedit_datetime'] = Display::dateToStringAgoAndLongDate($row['sys_lastedit_datetime']); |
||
| 973 | |||
| 974 | $icon = Display::return_icon( |
||
| 975 | $img_source, |
||
| 976 | get_lang('Info'), |
||
| 977 | ['style' => 'margin-right: 10px; float: left;'] |
||
| 978 | ); |
||
| 979 | |||
| 980 | $icon .= '<a href="ticket_details.php?ticket_id='.$row['id'].'">'.$row['code'].'</a>'; |
||
| 981 | |||
| 982 | if ($isAdmin) { |
||
| 983 | $ticket = [ |
||
| 984 | $icon.' '.Security::remove_XSS($row['subject']), |
||
| 985 | $row['status_name'], |
||
| 986 | $row['start_date'], |
||
| 987 | $row['sys_lastedit_datetime'], |
||
| 988 | $row['category_name'], |
||
| 989 | $name, |
||
| 990 | $row['assigned_last_user'], |
||
| 991 | $row['total_messages'], |
||
| 992 | ]; |
||
| 993 | } else { |
||
| 994 | $ticket = [ |
||
| 995 | $icon.' '.Security::remove_XSS($row['subject']), |
||
| 996 | $row['status_name'], |
||
| 997 | $row['start_date'], |
||
| 998 | $row['sys_lastedit_datetime'], |
||
| 999 | $row['category_name'], |
||
| 1000 | ]; |
||
| 1001 | } |
||
| 1002 | if ($isAdmin) { |
||
| 1003 | $ticket['0'] .= ' <a href="javascript:void(0)" onclick="load_history_ticket(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')"> |
||
| 1004 | <img onclick="load_course_list(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')" onmouseover="clear_course_list (\'div_'.$row['ticket_id'].'\')" src="'.Display::returnIconPath('history.gif').'" title="'.get_lang('Historial').'" alt="'.get_lang('Historial').'"/> |
||
| 1005 | <div class="blackboard_hide" id="div_'.$row['ticket_id'].'"> </div> |
||
| 1006 | </a> '; |
||
| 1007 | } |
||
| 1008 | $tickets[] = $ticket; |
||
| 1009 | } |
||
| 1010 | |||
| 1011 | return $tickets; |
||
| 1012 | } |
||
| 1013 | |||
| 1014 | /** |
||
| 1015 | * @return int |
||
| 1016 | */ |
||
| 1017 | public static function getTotalTicketsCurrentUser() |
||
| 1018 | { |
||
| 1019 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 1020 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1021 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1022 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1023 | |||
| 1024 | $userInfo = api_get_user_info(); |
||
| 1025 | if (empty($userInfo)) { |
||
| 1026 | return 0; |
||
| 1027 | } |
||
| 1028 | $userId = $userInfo['id']; |
||
| 1029 | |||
| 1030 | if (!isset($_GET['project_id'])) { |
||
| 1031 | return 0; |
||
| 1032 | } |
||
| 1033 | |||
| 1034 | $sql = "SELECT COUNT(ticket.id) AS total |
||
| 1035 | FROM $table_support_tickets ticket |
||
| 1036 | INNER JOIN $table_support_category cat |
||
| 1037 | ON (cat.id = ticket.category_id) |
||
| 1038 | INNER JOIN $table_support_priority priority |
||
| 1039 | ON (ticket.priority_id = priority.id) |
||
| 1040 | INNER JOIN $table_support_status status |
||
| 1041 | ON (ticket.status_id = status.id) |
||
| 1042 | WHERE 1 = 1"; |
||
| 1043 | |||
| 1044 | $projectId = (int) $_GET['project_id']; |
||
| 1045 | $allowRoleList = self::getAllowedRolesFromProject($projectId); |
||
| 1046 | |||
| 1047 | // Check if a role was set to the project |
||
| 1048 | if (!empty($allowRoleList) && is_array($allowRoleList)) { |
||
| 1049 | if (!in_array($userInfo['status'], $allowRoleList)) { |
||
| 1050 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 1051 | } |
||
| 1052 | } else { |
||
| 1053 | if (!api_is_platform_admin()) { |
||
| 1054 | $sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
||
| 1055 | } |
||
| 1056 | } |
||
| 1057 | |||
| 1058 | // Search simple |
||
| 1059 | if (isset($_GET['submit_simple'])) { |
||
| 1060 | if ($_GET['keyword'] != '') { |
||
| 1061 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 1062 | $sql .= " AND ( |
||
| 1063 | ticket.code LIKE '%$keyword%' OR |
||
| 1064 | ticket.subject LIKE '%$keyword%' OR |
||
| 1065 | ticket.message LIKE '%$keyword%' OR |
||
| 1066 | ticket.keyword LIKE '%$keyword%' OR |
||
| 1067 | ticket.personal_email LIKE '%$keyword%' OR |
||
| 1068 | ticket.source LIKE '%$keyword%' |
||
| 1069 | )"; |
||
| 1070 | } |
||
| 1071 | } |
||
| 1072 | |||
| 1073 | $keywords = [ |
||
| 1074 | 'project_id' => 'ticket.project_id', |
||
| 1075 | 'keyword_category' => 'ticket.category_id', |
||
| 1076 | 'keyword_assigned_to' => 'ticket.assigned_last_user', |
||
| 1077 | 'keyword_source' => 'ticket.source', |
||
| 1078 | 'keyword_status' => 'ticket.status_id', |
||
| 1079 | 'keyword_priority' => 'ticket.priority_id', |
||
| 1080 | ]; |
||
| 1081 | |||
| 1082 | foreach ($keywords as $keyword => $sqlLabel) { |
||
| 1083 | if (isset($_GET[$keyword])) { |
||
| 1084 | $data = Database::escape_string(trim($_GET[$keyword])); |
||
| 1085 | $sql .= " AND $sqlLabel = '$data' "; |
||
| 1086 | } |
||
| 1087 | } |
||
| 1088 | |||
| 1089 | // Search advanced |
||
| 1090 | $keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
||
| 1091 | $keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
||
| 1092 | $keyword_range = isset($_GET['keyword_dates']) ? Database::escape_string(trim($_GET['keyword_dates'])) : ''; |
||
| 1093 | $keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
||
| 1094 | |||
| 1095 | if ($keyword_range == false && $keyword_start_date_start != '') { |
||
| 1096 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
||
| 1097 | } |
||
| 1098 | if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
||
| 1099 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 1100 | AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 1101 | } |
||
| 1102 | if ($keyword_course != '') { |
||
| 1103 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 1104 | $sql .= " AND ticket.course_id IN ( |
||
| 1105 | SELECT id |
||
| 1106 | FROM $course_table |
||
| 1107 | WHERE ( |
||
| 1108 | title LIKE '%$keyword_course%' OR |
||
| 1109 | code LIKE '%$keyword_course%' OR |
||
| 1110 | visual_code LIKE '%$keyword_course%' |
||
| 1111 | ) |
||
| 1112 | ) "; |
||
| 1113 | } |
||
| 1114 | |||
| 1115 | $res = Database::query($sql); |
||
| 1116 | $obj = Database::fetch_object($res); |
||
| 1117 | |||
| 1118 | return (int) $obj->total; |
||
| 1119 | } |
||
| 1120 | |||
| 1121 | /** |
||
| 1122 | * @param int $id |
||
| 1123 | * |
||
| 1124 | * @return false|MessageAttachment |
||
| 1125 | */ |
||
| 1126 | public static function getTicketMessageAttachment($id) |
||
| 1127 | { |
||
| 1128 | $id = (int) $id; |
||
| 1129 | $em = Database::getManager(); |
||
| 1130 | $item = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->find($id); |
||
| 1131 | if ($item) { |
||
| 1132 | return $item; |
||
| 1133 | } |
||
| 1134 | |||
| 1135 | return false; |
||
| 1136 | } |
||
| 1137 | |||
| 1138 | /** |
||
| 1139 | * @param int $id |
||
| 1140 | * |
||
| 1141 | * @return array |
||
| 1142 | */ |
||
| 1143 | public static function getTicketMessageAttachmentsByTicketId($id) |
||
| 1144 | { |
||
| 1145 | $id = (int) $id; |
||
| 1146 | $em = Database::getManager(); |
||
| 1147 | $items = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->findBy(['ticket' => $id]); |
||
| 1148 | if ($items) { |
||
| 1149 | return $items; |
||
| 1150 | } |
||
| 1151 | |||
| 1152 | return false; |
||
| 1153 | } |
||
| 1154 | |||
| 1155 | /** |
||
| 1156 | * @param int $ticketId |
||
| 1157 | * |
||
| 1158 | * @return array |
||
| 1159 | */ |
||
| 1160 | public static function get_ticket_detail_by_id($ticketId) |
||
| 1161 | { |
||
| 1162 | $ticketId = (int) $ticketId; |
||
| 1163 | $table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
||
| 1164 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1165 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1166 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1167 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1168 | $table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
||
| 1169 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1170 | |||
| 1171 | $sql = "SELECT |
||
| 1172 | ticket.*, |
||
| 1173 | cat.name, |
||
| 1174 | status.name as status, |
||
| 1175 | priority.name priority |
||
| 1176 | FROM $table_support_tickets ticket |
||
| 1177 | INNER JOIN $table_support_category cat |
||
| 1178 | ON (cat.id = ticket.category_id) |
||
| 1179 | INNER JOIN $table_support_priority priority |
||
| 1180 | ON (priority.id = ticket.priority_id) |
||
| 1181 | INNER JOIN $table_support_status status |
||
| 1182 | ON (status.id = ticket.status_id) |
||
| 1183 | WHERE |
||
| 1184 | ticket.id = $ticketId "; |
||
| 1185 | $result = Database::query($sql); |
||
| 1186 | $ticket = []; |
||
| 1187 | if (Database::num_rows($result) > 0) { |
||
| 1188 | while ($row = Database::fetch_assoc($result)) { |
||
| 1189 | $row['course'] = null; |
||
| 1190 | $row['start_date_from_db'] = $row['start_date']; |
||
| 1191 | $row['start_date'] = api_convert_and_format_date( |
||
| 1192 | api_get_local_time($row['start_date']), |
||
| 1193 | DATE_TIME_FORMAT_LONG, |
||
| 1194 | api_get_timezone() |
||
| 1195 | ); |
||
| 1196 | $row['end_date_from_db'] = $row['end_date']; |
||
| 1197 | $row['end_date'] = api_convert_and_format_date( |
||
| 1198 | api_get_local_time($row['end_date']), |
||
| 1199 | DATE_TIME_FORMAT_LONG, |
||
| 1200 | api_get_timezone() |
||
| 1201 | ); |
||
| 1202 | $row['sys_lastedit_datetime_from_db'] = $row['sys_lastedit_datetime']; |
||
| 1203 | $row['sys_lastedit_datetime'] = api_convert_and_format_date( |
||
| 1204 | api_get_local_time($row['sys_lastedit_datetime']), |
||
| 1205 | DATE_TIME_FORMAT_LONG, |
||
| 1206 | api_get_timezone() |
||
| 1207 | ); |
||
| 1208 | $row['course_url'] = null; |
||
| 1209 | if ($row['course_id'] != 0) { |
||
| 1210 | $course = api_get_course_info_by_id($row['course_id']); |
||
| 1211 | $sessionId = 0; |
||
| 1212 | if ($row['session_id']) { |
||
| 1213 | $sessionId = $row['session_id']; |
||
| 1214 | } |
||
| 1215 | if ($course) { |
||
| 1216 | $row['course_url'] = '<a href="'.$course['course_public_url'].'?id_session='.$sessionId.'">'.$course['name'].'</a>'; |
||
| 1217 | } |
||
| 1218 | |||
| 1219 | $row['exercise_url'] = null; |
||
| 1220 | |||
| 1221 | if (!empty($row['exercise_id'])) { |
||
| 1222 | $exerciseTitle = ExerciseLib::getExerciseTitleById($row['exercise_id']); |
||
| 1223 | $dataExercise = [ |
||
| 1224 | 'cidReq' => $course['code'], |
||
| 1225 | 'id_session' => $sessionId, |
||
| 1226 | 'exerciseId' => $row['exercise_id'], |
||
| 1227 | ]; |
||
| 1228 | $urlParamsExercise = http_build_query($dataExercise); |
||
| 1229 | |||
| 1230 | $row['exercise_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'exercise/overview.php?'.$urlParamsExercise.'">'.$exerciseTitle.'</a>'; |
||
| 1231 | } |
||
| 1232 | |||
| 1233 | $row['lp_url'] = null; |
||
| 1234 | |||
| 1235 | if (!empty($row['lp_id'])) { |
||
| 1236 | $lpName = learnpath::getLpNameById($row['lp_id']); |
||
| 1237 | $dataLp = [ |
||
| 1238 | 'cidReq' => $course['code'], |
||
| 1239 | 'id_session' => $sessionId, |
||
| 1240 | 'lp_id' => $row['lp_id'], |
||
| 1241 | 'action' => 'view', |
||
| 1242 | ]; |
||
| 1243 | $urlParamsLp = http_build_query($dataLp); |
||
| 1244 | |||
| 1245 | $row['lp_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'lp/lp_controller.php?'.$urlParamsLp.'">'.$lpName.'</a>'; |
||
| 1246 | } |
||
| 1247 | } |
||
| 1248 | |||
| 1249 | $userInfo = api_get_user_info($row['sys_insert_user_id']); |
||
| 1250 | $row['user_url'] = '<a href="'.api_get_path(WEB_PATH).'main/admin/user_information.php?user_id='.$userInfo['user_id'].'"> |
||
| 1251 | '.$userInfo['complete_name'].'</a>'; |
||
| 1252 | $ticket['usuario'] = $userInfo; |
||
| 1253 | $ticket['ticket'] = $row; |
||
| 1254 | } |
||
| 1255 | |||
| 1256 | $sql = "SELECT *, message.id as message_id |
||
| 1257 | FROM $table_support_messages message |
||
| 1258 | INNER JOIN $table_main_user user |
||
| 1259 | ON (message.sys_insert_user_id = user.user_id) |
||
| 1260 | WHERE |
||
| 1261 | message.ticket_id = '$ticketId' "; |
||
| 1262 | $result = Database::query($sql); |
||
| 1263 | $ticket['messages'] = []; |
||
| 1264 | $attach_icon = Display::return_icon('attachment.gif', ''); |
||
| 1265 | $webPath = api_get_path(WEB_CODE_PATH); |
||
| 1266 | while ($row = Database::fetch_assoc($result)) { |
||
| 1267 | $message = $row; |
||
| 1268 | $message['admin'] = UserManager::is_admin($message['user_id']); |
||
| 1269 | $message['user_info'] = api_get_user_info($message['user_id']); |
||
| 1270 | $sql = "SELECT * |
||
| 1271 | FROM $table_support_message_attachments |
||
| 1272 | WHERE |
||
| 1273 | message_id = ".$row['message_id']." AND |
||
| 1274 | ticket_id = $ticketId"; |
||
| 1275 | |||
| 1276 | $result_attach = Database::query($sql); |
||
| 1277 | while ($row2 = Database::fetch_assoc($result_attach)) { |
||
| 1278 | $archiveURL = $webPath.'ticket/download.php?ticket_id='.$ticketId.'&id='.$row2['id']; |
||
| 1279 | $row2['attachment_link'] = $attach_icon. |
||
| 1280 | ' <a href="'.$archiveURL.'">'.$row2['filename'].'</a> ('.$row2['size'].')'; |
||
| 1281 | $message['attachments'][] = $row2; |
||
| 1282 | } |
||
| 1283 | $ticket['messages'][] = $message; |
||
| 1284 | } |
||
| 1285 | } |
||
| 1286 | |||
| 1287 | return $ticket; |
||
| 1288 | } |
||
| 1289 | |||
| 1290 | /** |
||
| 1291 | * @param int $ticketId |
||
| 1292 | * @param int $userId |
||
| 1293 | * |
||
| 1294 | * @return bool |
||
| 1295 | */ |
||
| 1296 | public static function update_message_status($ticketId, $userId) |
||
| 1297 | { |
||
| 1298 | $ticketId = (int) $ticketId; |
||
| 1299 | $userId = (int) $userId; |
||
| 1300 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1301 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1302 | $now = api_get_utc_datetime(); |
||
| 1303 | $sql = "UPDATE $table_support_messages |
||
| 1304 | SET |
||
| 1305 | status = 'LEI', |
||
| 1306 | sys_lastedit_user_id ='".api_get_user_id()."', |
||
| 1307 | sys_lastedit_datetime ='".$now."' |
||
| 1308 | WHERE ticket_id ='$ticketId' "; |
||
| 1309 | |||
| 1310 | if (api_is_platform_admin()) { |
||
| 1311 | $sql .= " AND sys_insert_user_id = '$userId'"; |
||
| 1312 | } else { |
||
| 1313 | $sql .= " AND sys_insert_user_id != '$userId'"; |
||
| 1314 | } |
||
| 1315 | $result = Database::query($sql); |
||
| 1316 | if (Database::affected_rows($result) > 0) { |
||
| 1317 | Database::query( |
||
| 1318 | "UPDATE $table_support_tickets SET |
||
| 1319 | status_id = '".self::STATUS_PENDING."' |
||
| 1320 | WHERE id ='$ticketId' AND status_id = '".self::STATUS_NEW."'" |
||
| 1321 | ); |
||
| 1322 | |||
| 1323 | return true; |
||
| 1324 | } |
||
| 1325 | |||
| 1326 | return false; |
||
| 1327 | } |
||
| 1328 | |||
| 1329 | /** |
||
| 1330 | * Send notification to a user through the internal messaging system. |
||
| 1331 | * |
||
| 1332 | * @param int $ticketId |
||
| 1333 | * @param string $title |
||
| 1334 | * @param string $message |
||
| 1335 | * @param int $onlyToUserId |
||
| 1336 | * |
||
| 1337 | * @return bool |
||
| 1338 | */ |
||
| 1339 | public static function sendNotification($ticketId, $title, $message, $onlyToUserId = 0) |
||
| 1340 | { |
||
| 1341 | $ticketInfo = self::get_ticket_detail_by_id($ticketId); |
||
| 1342 | |||
| 1343 | if (empty($ticketInfo)) { |
||
| 1344 | return false; |
||
| 1345 | } |
||
| 1346 | |||
| 1347 | $assignedUserInfo = api_get_user_info($ticketInfo['ticket']['assigned_last_user']); |
||
| 1348 | $requestUserInfo = $ticketInfo['usuario']; |
||
| 1349 | $ticketCode = $ticketInfo['ticket']['code']; |
||
| 1350 | $status = $ticketInfo['ticket']['status']; |
||
| 1351 | $priority = $ticketInfo['ticket']['priority']; |
||
| 1352 | |||
| 1353 | // Subject |
||
| 1354 | $titleEmail = "[$ticketCode] $title"; |
||
| 1355 | |||
| 1356 | // Content |
||
| 1357 | $href = api_get_path(WEB_CODE_PATH).'ticket/ticket_details.php?ticket_id='.$ticketId; |
||
| 1358 | $ticketUrl = Display::url($ticketCode, $href); |
||
| 1359 | $messageEmail = get_lang('TicketNum').": $ticketUrl <br />"; |
||
| 1360 | $messageEmail .= get_lang('Status').": $status <br />"; |
||
| 1361 | $messageEmail .= get_lang('Priority').": $priority <br />"; |
||
| 1362 | $messageEmail .= '<hr /><br />'; |
||
| 1363 | $messageEmail .= $message; |
||
| 1364 | $currentUserId = api_get_user_id(); |
||
| 1365 | $attachmentList = []; |
||
| 1366 | $attachments = self::getTicketMessageAttachmentsByTicketId($ticketId); |
||
| 1367 | if (!empty($attachments)) { |
||
| 1368 | /** @var MessageAttachment $attachment */ |
||
| 1369 | foreach ($attachments as $attachment) { |
||
| 1370 | $file = api_get_uploaded_file( |
||
| 1371 | 'ticket_attachment', |
||
| 1372 | $ticketId, |
||
| 1373 | $attachment->getPath() |
||
| 1374 | ); |
||
| 1375 | if (!empty($file)) { |
||
| 1376 | $attachmentList[] = [ |
||
| 1377 | 'tmp_name' => api_get_uploaded_file( |
||
| 1378 | 'ticket_attachment', |
||
| 1379 | $ticketId, |
||
| 1380 | $attachment->getPath() |
||
| 1381 | ), |
||
| 1382 | 'size' => $attachment->getSize(), |
||
| 1383 | 'name' => $attachment->getFilename(), |
||
| 1384 | 'error' => 0, |
||
| 1385 | ]; |
||
| 1386 | } |
||
| 1387 | } |
||
| 1388 | } |
||
| 1389 | |||
| 1390 | if (!empty($onlyToUserId)) { |
||
| 1391 | // Send only to specific user |
||
| 1392 | if ($currentUserId != $onlyToUserId) { |
||
| 1393 | MessageManager::send_message_simple( |
||
| 1394 | $onlyToUserId, |
||
| 1395 | $titleEmail, |
||
| 1396 | $messageEmail, |
||
| 1397 | 0, |
||
| 1398 | false, |
||
| 1399 | false, |
||
| 1400 | [], |
||
| 1401 | false, |
||
| 1402 | $attachmentList |
||
| 1403 | ); |
||
| 1404 | } |
||
| 1405 | } else { |
||
| 1406 | // Send to assigned user and to author |
||
| 1407 | if ($requestUserInfo && $currentUserId != $requestUserInfo['id']) { |
||
| 1408 | MessageManager::send_message_simple( |
||
| 1409 | $requestUserInfo['id'], |
||
| 1410 | $titleEmail, |
||
| 1411 | $messageEmail, |
||
| 1412 | 0, |
||
| 1413 | false, |
||
| 1414 | false, |
||
| 1415 | [], |
||
| 1416 | false, |
||
| 1417 | $attachmentList |
||
| 1418 | ); |
||
| 1419 | } |
||
| 1420 | |||
| 1421 | if ($assignedUserInfo && |
||
| 1422 | $requestUserInfo['id'] != $assignedUserInfo['id'] && |
||
| 1423 | $currentUserId != $assignedUserInfo['id'] |
||
| 1424 | ) { |
||
| 1425 | MessageManager::send_message_simple( |
||
| 1426 | $assignedUserInfo['id'], |
||
| 1427 | $titleEmail, |
||
| 1428 | $messageEmail, |
||
| 1429 | 0, |
||
| 1430 | false, |
||
| 1431 | false, |
||
| 1432 | [], |
||
| 1433 | false, |
||
| 1434 | $attachmentList |
||
| 1435 | ); |
||
| 1436 | } |
||
| 1437 | } |
||
| 1438 | } |
||
| 1439 | |||
| 1440 | /** |
||
| 1441 | * @param array $params |
||
| 1442 | * @param int $ticketId |
||
| 1443 | * @param int $userId |
||
| 1444 | * |
||
| 1445 | * @return bool |
||
| 1446 | */ |
||
| 1447 | public static function updateTicket( |
||
| 1448 | $params, |
||
| 1449 | $ticketId, |
||
| 1450 | $userId |
||
| 1451 | ) { |
||
| 1452 | $now = api_get_utc_datetime(); |
||
| 1453 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1454 | $newParams = [ |
||
| 1455 | 'priority_id' => isset($params['priority_id']) ? (int) $params['priority_id'] : '', |
||
| 1456 | 'status_id' => isset($params['status_id']) ? (int) $params['status_id'] : '', |
||
| 1457 | 'sys_lastedit_user_id' => (int) $userId, |
||
| 1458 | 'sys_lastedit_datetime' => $now, |
||
| 1459 | ]; |
||
| 1460 | Database::update($table, $newParams, ['id = ? ' => $ticketId]); |
||
| 1461 | |||
| 1462 | return true; |
||
| 1463 | } |
||
| 1464 | |||
| 1465 | /** |
||
| 1466 | * @param int $status_id |
||
| 1467 | * @param int $ticketId |
||
| 1468 | * @param int $userId |
||
| 1469 | * |
||
| 1470 | * @return bool |
||
| 1471 | */ |
||
| 1472 | public static function update_ticket_status( |
||
| 1473 | $status_id, |
||
| 1474 | $ticketId, |
||
| 1475 | $userId |
||
| 1476 | ) { |
||
| 1477 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1478 | |||
| 1479 | $ticketId = (int) $ticketId; |
||
| 1480 | $status_id = (int) $status_id; |
||
| 1481 | $userId = (int) $userId; |
||
| 1482 | $now = api_get_utc_datetime(); |
||
| 1483 | |||
| 1484 | $sql = "UPDATE $table_support_tickets |
||
| 1485 | SET |
||
| 1486 | status_id = '$status_id', |
||
| 1487 | sys_lastedit_user_id ='$userId', |
||
| 1488 | sys_lastedit_datetime ='".$now."' |
||
| 1489 | WHERE id ='$ticketId'"; |
||
| 1490 | $result = Database::query($sql); |
||
| 1491 | |||
| 1492 | if (Database::affected_rows($result) > 0) { |
||
| 1493 | self::sendNotification( |
||
| 1494 | $ticketId, |
||
| 1495 | get_lang('TicketUpdated'), |
||
| 1496 | get_lang('TicketUpdated') |
||
| 1497 | ); |
||
| 1498 | |||
| 1499 | return true; |
||
| 1500 | } |
||
| 1501 | |||
| 1502 | return false; |
||
| 1503 | } |
||
| 1504 | |||
| 1505 | /** |
||
| 1506 | * @return mixed |
||
| 1507 | */ |
||
| 1508 | public static function getNumberOfMessages() |
||
| 1509 | { |
||
| 1510 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1511 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1512 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1513 | $table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN); |
||
| 1514 | $user_info = api_get_user_info(); |
||
| 1515 | $userId = $user_info['user_id']; |
||
| 1516 | $sql = "SELECT COUNT(DISTINCT ticket.id) AS unread |
||
| 1517 | FROM $table_support_tickets ticket, |
||
| 1518 | $table_support_messages message , |
||
| 1519 | $table_main_user user |
||
| 1520 | WHERE |
||
| 1521 | ticket.id = message.ticket_id AND |
||
| 1522 | message.status = 'NOL' AND |
||
| 1523 | user.user_id = message.sys_insert_user_id "; |
||
| 1524 | if (!api_is_platform_admin()) { |
||
| 1525 | $sql .= " AND ticket.request_user = '$userId' |
||
| 1526 | AND user_id IN (SELECT user_id FROM $table_main_admin) "; |
||
| 1527 | } else { |
||
| 1528 | $sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin) |
||
| 1529 | AND ticket.status_id != '".self::STATUS_FORWARDED."'"; |
||
| 1530 | } |
||
| 1531 | $sql .= " AND ticket.project_id != '' "; |
||
| 1532 | $res = Database::query($sql); |
||
| 1533 | $obj = Database::fetch_object($res); |
||
| 1534 | |||
| 1535 | return $obj->unread; |
||
| 1536 | } |
||
| 1537 | |||
| 1538 | /** |
||
| 1539 | * @param int $ticketId |
||
| 1540 | * @param int $userId |
||
| 1541 | */ |
||
| 1542 | public static function send_alert($ticketId, $userId) |
||
| 1543 | { |
||
| 1544 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1545 | $now = api_get_utc_datetime(); |
||
| 1546 | |||
| 1547 | $ticketId = (int) $ticketId; |
||
| 1548 | $userId = (int) $userId; |
||
| 1549 | |||
| 1550 | $sql = "UPDATE $table_support_tickets SET |
||
| 1551 | priority_id = '".self::PRIORITY_HIGH."', |
||
| 1552 | sys_lastedit_user_id = $userId, |
||
| 1553 | sys_lastedit_datetime = '$now' |
||
| 1554 | WHERE id = $ticketId"; |
||
| 1555 | Database::query($sql); |
||
| 1556 | } |
||
| 1557 | |||
| 1558 | /** |
||
| 1559 | * @param int $ticketId |
||
| 1560 | * @param int $userId |
||
| 1561 | */ |
||
| 1562 | public static function close_ticket($ticketId, $userId) |
||
| 1563 | { |
||
| 1564 | $ticketId = (int) $ticketId; |
||
| 1565 | $userId = (int) $userId; |
||
| 1566 | |||
| 1567 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1568 | $now = api_get_utc_datetime(); |
||
| 1569 | $sql = "UPDATE $table_support_tickets SET |
||
| 1570 | status_id = '".self::STATUS_CLOSE."', |
||
| 1571 | sys_lastedit_user_id ='$userId', |
||
| 1572 | sys_lastedit_datetime ='".$now."', |
||
| 1573 | end_date ='$now' |
||
| 1574 | WHERE id ='$ticketId'"; |
||
| 1575 | Database::query($sql); |
||
| 1576 | |||
| 1577 | self::sendNotification( |
||
| 1578 | $ticketId, |
||
| 1579 | get_lang('TicketClosed'), |
||
| 1580 | get_lang('TicketClosed') |
||
| 1581 | ); |
||
| 1582 | } |
||
| 1583 | |||
| 1584 | /** |
||
| 1585 | * Close old tickets. |
||
| 1586 | */ |
||
| 1587 | public static function close_old_tickets() |
||
| 1588 | { |
||
| 1589 | $table = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1590 | $now = api_get_utc_datetime(); |
||
| 1591 | $userId = api_get_user_id(); |
||
| 1592 | $sql = "UPDATE $table |
||
| 1593 | SET |
||
| 1594 | status_id = '".self::STATUS_CLOSE."', |
||
| 1595 | sys_lastedit_user_id ='$userId', |
||
| 1596 | sys_lastedit_datetime ='$now', |
||
| 1597 | end_date = '$now' |
||
| 1598 | WHERE |
||
| 1599 | DATEDIFF('$now', sys_lastedit_datetime) > 7 AND |
||
| 1600 | status_id != '".self::STATUS_CLOSE."' AND |
||
| 1601 | status_id != '".self::STATUS_NEW."' AND |
||
| 1602 | status_id != '".self::STATUS_FORWARDED."'"; |
||
| 1603 | Database::query($sql); |
||
| 1604 | } |
||
| 1605 | |||
| 1606 | /** |
||
| 1607 | * @param int $ticketId |
||
| 1608 | * |
||
| 1609 | * @return array |
||
| 1610 | */ |
||
| 1611 | public static function get_assign_log($ticketId) |
||
| 1612 | { |
||
| 1613 | $table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
||
| 1614 | $ticketId = (int) $ticketId; |
||
| 1615 | |||
| 1616 | $sql = "SELECT * FROM $table |
||
| 1617 | WHERE ticket_id = $ticketId |
||
| 1618 | ORDER BY assigned_date DESC"; |
||
| 1619 | $result = Database::query($sql); |
||
| 1620 | $history = []; |
||
| 1621 | $webpath = api_get_path(WEB_PATH); |
||
| 1622 | while ($row = Database::fetch_assoc($result)) { |
||
| 1623 | if ($row['user_id'] != 0) { |
||
| 1624 | $assignuser = api_get_user_info($row['user_id']); |
||
| 1625 | $row['assignuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['user_id'].'" target="_blank">'. |
||
| 1626 | $assignuser['username'].'</a>'; |
||
| 1627 | } else { |
||
| 1628 | $row['assignuser'] = get_lang('Unassign'); |
||
| 1629 | } |
||
| 1630 | $row['assigned_date'] = Display::dateToStringAgoAndLongDate($row['assigned_date']); |
||
| 1631 | $insertuser = api_get_user_info($row['sys_insert_user_id']); |
||
| 1632 | $row['insertuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['sys_insert_user_id'].'" target="_blank">'. |
||
| 1633 | $insertuser['username'].'</a>'; |
||
| 1634 | $history[] = $row; |
||
| 1635 | } |
||
| 1636 | |||
| 1637 | return $history; |
||
| 1638 | } |
||
| 1639 | |||
| 1640 | /** |
||
| 1641 | * @param $from |
||
| 1642 | * @param $number_of_items |
||
| 1643 | * @param $column |
||
| 1644 | * @param $direction |
||
| 1645 | * @param null $userId |
||
| 1646 | * |
||
| 1647 | * @return array |
||
| 1648 | */ |
||
| 1649 | public static function export_tickets_by_user_id( |
||
| 1650 | $from, |
||
| 1651 | $number_of_items, |
||
| 1652 | $column, |
||
| 1653 | $direction, |
||
| 1654 | $userId = null |
||
| 1655 | ) { |
||
| 1656 | $from = (int) $from; |
||
| 1657 | $number_of_items = (int) $number_of_items; |
||
| 1658 | $table_support_category = Database::get_main_table( |
||
| 1659 | TABLE_TICKET_CATEGORY |
||
| 1660 | ); |
||
| 1661 | $table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
||
| 1662 | $table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
||
| 1663 | $table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
||
| 1664 | $table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
||
| 1665 | $table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
||
| 1666 | |||
| 1667 | if (is_null($direction)) { |
||
| 1668 | $direction = 'DESC'; |
||
| 1669 | } |
||
| 1670 | if (is_null($userId) || $userId == 0) { |
||
| 1671 | $userId = api_get_user_id(); |
||
| 1672 | } |
||
| 1673 | |||
| 1674 | $sql = "SELECT |
||
| 1675 | ticket.code, |
||
| 1676 | ticket.sys_insert_datetime, |
||
| 1677 | ticket.sys_lastedit_datetime, |
||
| 1678 | cat.name as category, |
||
| 1679 | CONCAT(user.lastname,' ', user.firstname) AS fullname, |
||
| 1680 | status.name as status, |
||
| 1681 | ticket.total_messages as messages, |
||
| 1682 | ticket.assigned_last_user as responsable |
||
| 1683 | FROM $table_support_tickets ticket, |
||
| 1684 | $table_support_category cat , |
||
| 1685 | $table_support_priority priority, |
||
| 1686 | $table_support_status status , |
||
| 1687 | $table_main_user user |
||
| 1688 | WHERE |
||
| 1689 | cat.id = ticket.category_id |
||
| 1690 | AND ticket.priority_id = priority.id |
||
| 1691 | AND ticket.status_id = status.id |
||
| 1692 | AND user.user_id = ticket.request_user "; |
||
| 1693 | // Search simple |
||
| 1694 | if (isset($_GET['submit_simple'])) { |
||
| 1695 | if ($_GET['keyword'] !== '') { |
||
| 1696 | $keyword = Database::escape_string(trim($_GET['keyword'])); |
||
| 1697 | $sql .= " AND (ticket.code = '$keyword' |
||
| 1698 | OR user.firstname LIKE '%$keyword%' |
||
| 1699 | OR user.lastname LIKE '%$keyword%' |
||
| 1700 | OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%' |
||
| 1701 | OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%' |
||
| 1702 | OR user.username LIKE '%$keyword%') "; |
||
| 1703 | } |
||
| 1704 | } |
||
| 1705 | // Search advanced |
||
| 1706 | if (isset($_GET['submit_advanced'])) { |
||
| 1707 | $keyword_category = Database::escape_string( |
||
| 1708 | trim($_GET['keyword_category']) |
||
| 1709 | ); |
||
| 1710 | $keyword_request_user = Database::escape_string( |
||
| 1711 | trim($_GET['keyword_request_user']) |
||
| 1712 | ); |
||
| 1713 | $keywordAssignedTo = (int) $_GET['keyword_assigned_to']; |
||
| 1714 | $keyword_start_date_start = Database::escape_string( |
||
| 1715 | trim($_GET['keyword_start_date_start']) |
||
| 1716 | ); |
||
| 1717 | $keyword_start_date_end = Database::escape_string( |
||
| 1718 | trim($_GET['keyword_start_date_end']) |
||
| 1719 | ); |
||
| 1720 | $keyword_status = Database::escape_string( |
||
| 1721 | trim($_GET['keyword_status']) |
||
| 1722 | ); |
||
| 1723 | $keyword_source = Database::escape_string( |
||
| 1724 | trim($_GET['keyword_source']) |
||
| 1725 | ); |
||
| 1726 | $keyword_priority = Database::escape_string( |
||
| 1727 | trim($_GET['keyword_priority']) |
||
| 1728 | ); |
||
| 1729 | $keyword_range = Database::escape_string( |
||
| 1730 | trim($_GET['keyword_dates']) |
||
| 1731 | ); |
||
| 1732 | $keyword_unread = Database::escape_string( |
||
| 1733 | trim($_GET['keyword_unread']) |
||
| 1734 | ); |
||
| 1735 | $keyword_course = Database::escape_string( |
||
| 1736 | trim($_GET['keyword_course']) |
||
| 1737 | ); |
||
| 1738 | |||
| 1739 | if ($keyword_category != '') { |
||
| 1740 | $sql .= " AND ticket.category_id = '$keyword_category' "; |
||
| 1741 | } |
||
| 1742 | if ($keyword_request_user != '') { |
||
| 1743 | $sql .= " AND (ticket.request_user = '$keyword_request_user' |
||
| 1744 | OR user.firstname LIKE '%$keyword_request_user%' |
||
| 1745 | OR user.official_code LIKE '%$keyword_request_user%' |
||
| 1746 | OR user.lastname LIKE '%$keyword_request_user%' |
||
| 1747 | OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%' |
||
| 1748 | OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%' |
||
| 1749 | OR user.username LIKE '%$keyword_request_user%') "; |
||
| 1750 | } |
||
| 1751 | if (!empty($keywordAssignedTo)) { |
||
| 1752 | $sql .= " AND ticket.assigned_last_user = $keywordAssignedTo "; |
||
| 1753 | } |
||
| 1754 | if ($keyword_status != '') { |
||
| 1755 | $sql .= " AND ticket.status_id = '$keyword_status' "; |
||
| 1756 | } |
||
| 1757 | if ($keyword_range == '' && $keyword_start_date_start != '') { |
||
| 1758 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
||
| 1759 | } |
||
| 1760 | if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
||
| 1761 | $sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
||
| 1762 | AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
||
| 1763 | } |
||
| 1764 | if ($keyword_priority != '') { |
||
| 1765 | $sql .= " AND ticket.priority_id = '$keyword_priority' "; |
||
| 1766 | } |
||
| 1767 | if ($keyword_source != '') { |
||
| 1768 | $sql .= " AND ticket.source = '$keyword_source' "; |
||
| 1769 | } |
||
| 1770 | if ($keyword_priority != '') { |
||
| 1771 | $sql .= " AND ticket.priority_id = '$keyword_priority' "; |
||
| 1772 | } |
||
| 1773 | if ($keyword_course != '') { |
||
| 1774 | $course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
||
| 1775 | $sql .= " AND ticket.course_id IN ( "; |
||
| 1776 | $sql .= "SELECT id |
||
| 1777 | FROM $course_table |
||
| 1778 | WHERE (title LIKE '%$keyword_course%' |
||
| 1779 | OR code LIKE '%$keyword_course%' |
||
| 1780 | OR visual_code LIKE '%$keyword_course%' )) "; |
||
| 1781 | } |
||
| 1782 | if ($keyword_unread == 'yes') { |
||
| 1783 | $sql .= " AND ticket.id IN ( |
||
| 1784 | SELECT ticket.id |
||
| 1785 | FROM $table_support_tickets ticket, |
||
| 1786 | $table_support_messages message, |
||
| 1787 | $table_main_user user |
||
| 1788 | WHERE ticket.id = message.ticket_id |
||
| 1789 | AND message.status = 'NOL' |
||
| 1790 | AND message.sys_insert_user_id = user.user_id |
||
| 1791 | AND user.status != 1 AND ticket.status_id != '".self::STATUS_FORWARDED."' |
||
| 1792 | GROUP BY ticket.id)"; |
||
| 1793 | } else { |
||
| 1794 | if ($keyword_unread == 'no') { |
||
| 1795 | $sql .= " AND ticket.id NOT IN ( |
||
| 1796 | SELECT ticket.id |
||
| 1797 | FROM $table_support_tickets ticket, |
||
| 1798 | $table_support_messages message, |
||
| 1799 | $table_main_user user |
||
| 1800 | WHERE ticket.id = message.ticket_id |
||
| 1801 | AND message.status = 'NOL' |
||
| 1802 | AND message.sys_insert_user_id = user.user_id |
||
| 1803 | AND user.status != 1 |
||
| 1804 | AND ticket.status_id != '".self::STATUS_FORWARDED."' |
||
| 1805 | GROUP BY ticket.id)"; |
||
| 1806 | } |
||
| 1807 | } |
||
| 1808 | } |
||
| 1809 | |||
| 1810 | $sql .= " LIMIT $from,$number_of_items"; |
||
| 1811 | |||
| 1812 | $result = Database::query($sql); |
||
| 1813 | $tickets[0] = [ |
||
| 1814 | utf8_decode('Ticket#'), |
||
| 1815 | utf8_decode('Fecha'), |
||
| 1816 | utf8_decode('Fecha Edicion'), |
||
| 1817 | utf8_decode('Categoria'), |
||
| 1818 | utf8_decode('Usuario'), |
||
| 1819 | utf8_decode('Estado'), |
||
| 1820 | utf8_decode('Mensajes'), |
||
| 1821 | utf8_decode('Responsable'), |
||
| 1822 | utf8_decode('Programa'), |
||
| 1823 | ]; |
||
| 1824 | |||
| 1825 | while ($row = Database::fetch_assoc($result)) { |
||
| 1826 | if ($row['responsable'] != 0) { |
||
| 1827 | $row['responsable'] = api_get_user_info($row['responsable']); |
||
| 1828 | $row['responsable'] = $row['responsable']['firstname'].' '.$row['responsable']['lastname']; |
||
| 1829 | } |
||
| 1830 | $row['sys_insert_datetime'] = api_format_date( |
||
| 1831 | $row['sys_insert_datetime'], |
||
| 1832 | '%d/%m/%y - %I:%M:%S %p' |
||
| 1833 | ); |
||
| 1834 | $row['sys_lastedit_datetime'] = api_format_date( |
||
| 1835 | $row['sys_lastedit_datetime'], |
||
| 1836 | '%d/%m/%y - %I:%M:%S %p' |
||
| 1837 | ); |
||
| 1838 | $row['category'] = utf8_decode($row['category']); |
||
| 1839 | $row['programa'] = utf8_decode($row['fullname']); |
||
| 1840 | $row['fullname'] = utf8_decode($row['fullname']); |
||
| 1841 | $row['responsable'] = utf8_decode($row['responsable']); |
||
| 1842 | $tickets[] = $row; |
||
| 1843 | } |
||
| 1844 | |||
| 1845 | return $tickets; |
||
| 1846 | } |
||
| 1847 | |||
| 1848 | /** |
||
| 1849 | * @param string $url |
||
| 1850 | * @param int $projectId |
||
| 1851 | * |
||
| 1852 | * @return FormValidator |
||
| 1853 | */ |
||
| 1854 | public static function getCategoryForm($url, $projectId) |
||
| 1855 | { |
||
| 1856 | $form = new FormValidator('category', 'post', $url); |
||
| 1857 | $form->addText('name', get_lang('Name')); |
||
| 1858 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 1859 | $form->addHidden('project_id', $projectId); |
||
| 1860 | $form->addButtonUpdate(get_lang('Save')); |
||
| 1861 | |||
| 1862 | return $form; |
||
| 1863 | } |
||
| 1864 | |||
| 1865 | /** |
||
| 1866 | * @return array |
||
| 1867 | */ |
||
| 1868 | public static function getStatusList() |
||
| 1869 | { |
||
| 1870 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
||
| 1871 | |||
| 1872 | $list = []; |
||
| 1873 | /** @var Status $row */ |
||
| 1874 | foreach ($items as $row) { |
||
| 1875 | $list[$row->getId()] = $row->getName(); |
||
| 1876 | } |
||
| 1877 | |||
| 1878 | return $list; |
||
| 1879 | } |
||
| 1880 | |||
| 1881 | /** |
||
| 1882 | * @param array $criteria |
||
| 1883 | * |
||
| 1884 | * @return array |
||
| 1885 | */ |
||
| 1886 | public static function getTicketsFromCriteria($criteria) |
||
| 1887 | { |
||
| 1888 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Ticket')->findBy($criteria); |
||
| 1889 | |||
| 1890 | $list = []; |
||
| 1891 | /** @var Ticket $row */ |
||
| 1892 | foreach ($items as $row) { |
||
| 1893 | $list[$row->getId()] = $row->getCode(); |
||
| 1894 | } |
||
| 1895 | |||
| 1896 | return $list; |
||
| 1897 | } |
||
| 1898 | |||
| 1899 | /** |
||
| 1900 | * @param string $code |
||
| 1901 | * |
||
| 1902 | * @return int |
||
| 1903 | */ |
||
| 1904 | public static function getStatusIdFromCode($code) |
||
| 1905 | { |
||
| 1906 | $item = Database::getManager() |
||
| 1907 | ->getRepository('ChamiloTicketBundle:Status') |
||
| 1908 | ->findOneBy(['code' => $code]) |
||
| 1909 | ; |
||
| 1910 | |||
| 1911 | if ($item) { |
||
| 1912 | return $item->getId(); |
||
| 1913 | } |
||
| 1914 | |||
| 1915 | return 0; |
||
| 1916 | } |
||
| 1917 | |||
| 1918 | /** |
||
| 1919 | * @return array |
||
| 1920 | */ |
||
| 1921 | public static function getPriorityList() |
||
| 1922 | { |
||
| 1923 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
||
| 1924 | |||
| 1925 | $list = []; |
||
| 1926 | /** @var Priority $row */ |
||
| 1927 | foreach ($projects as $row) { |
||
| 1928 | $list[$row->getId()] = $row->getName(); |
||
| 1929 | } |
||
| 1930 | |||
| 1931 | return $list; |
||
| 1932 | } |
||
| 1933 | |||
| 1934 | /** |
||
| 1935 | * @return array |
||
| 1936 | */ |
||
| 1937 | public static function getProjects() |
||
| 1954 | } |
||
| 1955 | |||
| 1956 | /** |
||
| 1957 | * @return array |
||
| 1958 | */ |
||
| 1959 | public static function getProjectsSimple() |
||
| 1960 | { |
||
| 1961 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
||
| 1962 | |||
| 1963 | $list = []; |
||
| 1964 | /** @var Project $row */ |
||
| 1965 | foreach ($projects as $row) { |
||
| 1966 | $list[] = [ |
||
| 1967 | 'id' => $row->getId(), |
||
| 1968 | '0' => $row->getId(), |
||
| 1969 | '1' => Display::url( |
||
| 1970 | $row->getName(), |
||
| 1971 | api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$row->getId() |
||
| 1972 | ), |
||
| 1973 | '2' => $row->getDescription(), |
||
| 1974 | ]; |
||
| 1975 | } |
||
| 1976 | |||
| 1977 | return $list; |
||
| 1978 | } |
||
| 1979 | |||
| 1980 | /** |
||
| 1981 | * @return int |
||
| 1982 | */ |
||
| 1983 | public static function getProjectsCount() |
||
| 1984 | { |
||
| 1985 | $count = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->createQueryBuilder('p') |
||
| 1986 | ->select('COUNT(p.id)') |
||
| 1987 | ->getQuery() |
||
| 1988 | ->getSingleScalarResult(); |
||
| 1989 | |||
| 1990 | return $count; |
||
| 1991 | } |
||
| 1992 | |||
| 1993 | /** |
||
| 1994 | * @param array $params |
||
| 1995 | */ |
||
| 1996 | public static function addProject($params) |
||
| 1997 | { |
||
| 1998 | $project = new Project(); |
||
| 1999 | $project->setName($params['name']); |
||
| 2000 | $project->setDescription($params['description']); |
||
| 2001 | $project->setInsertUserId(api_get_user_id()); |
||
| 2002 | |||
| 2003 | Database::getManager()->persist($project); |
||
| 2004 | Database::getManager()->flush(); |
||
| 2005 | } |
||
| 2006 | |||
| 2007 | /** |
||
| 2008 | * @param int $id |
||
| 2009 | * |
||
| 2010 | * @return Project |
||
| 2011 | */ |
||
| 2012 | public static function getProject($id) |
||
| 2013 | { |
||
| 2014 | return Database::getManager()->getRepository('ChamiloTicketBundle:Project')->find($id); |
||
| 2015 | } |
||
| 2016 | |||
| 2017 | /** |
||
| 2018 | * @param int $id |
||
| 2019 | * @param array $params |
||
| 2020 | */ |
||
| 2021 | public static function updateProject($id, $params) |
||
| 2022 | { |
||
| 2023 | $project = self::getProject($id); |
||
| 2024 | $project->setName($params['name']); |
||
| 2025 | $project->setDescription($params['description']); |
||
| 2026 | $project->setLastEditDateTime(new DateTime($params['sys_lastedit_datetime'])); |
||
| 2027 | $project->setLastEditUserId($params['sys_lastedit_user_id']); |
||
| 2028 | |||
| 2029 | Database::getManager()->merge($project); |
||
| 2030 | Database::getManager()->flush(); |
||
| 2031 | } |
||
| 2032 | |||
| 2033 | /** |
||
| 2034 | * @param int $id |
||
| 2035 | */ |
||
| 2036 | public static function deleteProject($id) |
||
| 2037 | { |
||
| 2038 | $project = self::getProject($id); |
||
| 2039 | if ($project) { |
||
| 2040 | Database::getManager()->remove($project); |
||
| 2041 | Database::getManager()->flush(); |
||
| 2042 | } |
||
| 2043 | } |
||
| 2044 | |||
| 2045 | /** |
||
| 2046 | * @param string $url |
||
| 2047 | * |
||
| 2048 | * @return FormValidator |
||
| 2049 | */ |
||
| 2050 | public static function getProjectForm($url) |
||
| 2058 | } |
||
| 2059 | |||
| 2060 | /** |
||
| 2061 | * @return array |
||
| 2062 | */ |
||
| 2063 | public static function getStatusAdminList() |
||
| 2064 | { |
||
| 2065 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
||
| 2066 | |||
| 2067 | $list = []; |
||
| 2068 | /** @var Status $row */ |
||
| 2069 | foreach ($items as $row) { |
||
| 2070 | $list[] = [ |
||
| 2071 | 'id' => $row->getId(), |
||
| 2072 | 'code' => $row->getCode(), |
||
| 2073 | '0' => $row->getId(), |
||
| 2074 | '1' => $row->getName(), |
||
| 2075 | '2' => $row->getDescription(), |
||
| 2076 | '3' => $row->getId(), |
||
| 2077 | ]; |
||
| 2078 | } |
||
| 2079 | |||
| 2080 | return $list; |
||
| 2081 | } |
||
| 2082 | |||
| 2083 | /** |
||
| 2084 | * @return array |
||
| 2085 | */ |
||
| 2086 | public static function getStatusSimple() |
||
| 2087 | { |
||
| 2088 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
||
| 2089 | |||
| 2090 | $list = []; |
||
| 2091 | /** @var Project $row */ |
||
| 2092 | foreach ($projects as $row) { |
||
| 2093 | $list[] = [ |
||
| 2094 | 'id' => $row->getId(), |
||
| 2095 | '0' => $row->getId(), |
||
| 2096 | '1' => Display::url($row->getName()), |
||
| 2097 | '2' => $row->getDescription(), |
||
| 2098 | ]; |
||
| 2099 | } |
||
| 2100 | |||
| 2101 | return $list; |
||
| 2102 | } |
||
| 2103 | |||
| 2104 | /** |
||
| 2105 | * @return int |
||
| 2106 | */ |
||
| 2107 | public static function getStatusCount() |
||
| 2108 | { |
||
| 2109 | $count = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->createQueryBuilder('p') |
||
| 2110 | ->select('COUNT(p.id)') |
||
| 2111 | ->getQuery() |
||
| 2112 | ->getSingleScalarResult(); |
||
| 2113 | |||
| 2114 | return $count; |
||
| 2115 | } |
||
| 2116 | |||
| 2117 | /** |
||
| 2118 | * @param array $params |
||
| 2119 | */ |
||
| 2120 | public static function addStatus($params) |
||
| 2121 | { |
||
| 2122 | $item = new Status(); |
||
| 2123 | $item->setCode(URLify::filter($params['name'])); |
||
| 2124 | $item->setName($params['name']); |
||
| 2125 | $item->setDescription($params['description']); |
||
| 2126 | |||
| 2127 | Database::getManager()->persist($item); |
||
| 2128 | Database::getManager()->flush(); |
||
| 2129 | } |
||
| 2130 | |||
| 2131 | /** |
||
| 2132 | * @param $id |
||
| 2133 | * |
||
| 2134 | * @return Project |
||
| 2135 | */ |
||
| 2136 | public static function getStatus($id) |
||
| 2137 | { |
||
| 2138 | return Database::getManager()->getRepository('ChamiloTicketBundle:Status')->find($id); |
||
| 2139 | } |
||
| 2140 | |||
| 2141 | /** |
||
| 2142 | * @param int $id |
||
| 2143 | * @param array $params |
||
| 2144 | */ |
||
| 2145 | public static function updateStatus($id, $params) |
||
| 2146 | { |
||
| 2147 | $item = self::getStatus($id); |
||
| 2148 | $item->setName($params['name']); |
||
| 2149 | $item->setDescription($params['description']); |
||
| 2150 | |||
| 2151 | Database::getManager()->merge($item); |
||
| 2152 | Database::getManager()->flush(); |
||
| 2153 | } |
||
| 2154 | |||
| 2155 | /** |
||
| 2156 | * @param int $id |
||
| 2157 | */ |
||
| 2158 | public static function deleteStatus($id) |
||
| 2159 | { |
||
| 2160 | $item = self::getStatus($id); |
||
| 2161 | if ($item) { |
||
| 2162 | Database::getManager()->remove($item); |
||
| 2163 | Database::getManager()->flush(); |
||
| 2164 | } |
||
| 2165 | } |
||
| 2166 | |||
| 2167 | /** |
||
| 2168 | * @param string $url |
||
| 2169 | * |
||
| 2170 | * @return FormValidator |
||
| 2171 | */ |
||
| 2172 | public static function getStatusForm($url) |
||
| 2173 | { |
||
| 2174 | $form = new FormValidator('status', 'post', $url); |
||
| 2175 | $form->addText('name', get_lang('Name')); |
||
| 2176 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 2177 | $form->addButtonUpdate(get_lang('Save')); |
||
| 2178 | |||
| 2179 | return $form; |
||
| 2180 | } |
||
| 2181 | |||
| 2182 | /** |
||
| 2183 | * @return array |
||
| 2184 | */ |
||
| 2185 | public static function getPriorityAdminList() |
||
| 2186 | { |
||
| 2187 | $items = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
||
| 2188 | |||
| 2189 | $list = []; |
||
| 2190 | /** @var Status $row */ |
||
| 2191 | foreach ($items as $row) { |
||
| 2192 | $list[] = [ |
||
| 2193 | 'id' => $row->getId(), |
||
| 2194 | 'code' => $row->getCode(), |
||
| 2195 | '0' => $row->getId(), |
||
| 2196 | '1' => $row->getName(), |
||
| 2197 | '2' => $row->getDescription(), |
||
| 2198 | '3' => $row->getId(), |
||
| 2199 | ]; |
||
| 2200 | } |
||
| 2201 | |||
| 2202 | return $list; |
||
| 2203 | } |
||
| 2204 | |||
| 2205 | /** |
||
| 2206 | * @return array |
||
| 2207 | */ |
||
| 2208 | public static function getPrioritySimple() |
||
| 2209 | { |
||
| 2210 | $projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
||
| 2211 | |||
| 2212 | $list = []; |
||
| 2213 | /** @var Priority $row */ |
||
| 2214 | foreach ($projects as $row) { |
||
| 2215 | $list[] = [ |
||
| 2216 | 'id' => $row->getId(), |
||
| 2217 | '0' => $row->getId(), |
||
| 2218 | '1' => Display::url($row->getName()), |
||
| 2219 | '2' => $row->getDescription(), |
||
| 2220 | ]; |
||
| 2221 | } |
||
| 2222 | |||
| 2223 | return $list; |
||
| 2224 | } |
||
| 2225 | |||
| 2226 | /** |
||
| 2227 | * @return int |
||
| 2228 | */ |
||
| 2229 | public static function getPriorityCount() |
||
| 2230 | { |
||
| 2231 | $count = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->createQueryBuilder('p') |
||
| 2232 | ->select('COUNT(p.id)') |
||
| 2233 | ->getQuery() |
||
| 2234 | ->getSingleScalarResult(); |
||
| 2235 | |||
| 2236 | return $count; |
||
| 2237 | } |
||
| 2238 | |||
| 2239 | /** |
||
| 2240 | * @param array $params |
||
| 2241 | */ |
||
| 2242 | public static function addPriority($params) |
||
| 2243 | { |
||
| 2244 | $item = new Priority(); |
||
| 2245 | $item |
||
| 2246 | ->setCode(URLify::filter($params['name'])) |
||
| 2247 | ->setName($params['name']) |
||
| 2248 | ->setDescription($params['description']) |
||
| 2249 | ->setColor('') |
||
| 2250 | ->setInsertUserId(api_get_user_id()) |
||
| 2251 | ->setUrgency('') |
||
| 2252 | ; |
||
| 2253 | |||
| 2254 | Database::getManager()->persist($item); |
||
| 2255 | Database::getManager()->flush(); |
||
| 2256 | } |
||
| 2257 | |||
| 2258 | /** |
||
| 2259 | * @param $id |
||
| 2260 | * |
||
| 2261 | * @return Priority |
||
| 2262 | */ |
||
| 2263 | public static function getPriority($id) |
||
| 2264 | { |
||
| 2265 | return Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->find($id); |
||
| 2266 | } |
||
| 2267 | |||
| 2268 | /** |
||
| 2269 | * @param int $id |
||
| 2270 | * @param array $params |
||
| 2271 | */ |
||
| 2272 | public static function updatePriority($id, $params) |
||
| 2273 | { |
||
| 2274 | $item = self::getPriority($id); |
||
| 2275 | $item->setName($params['name']); |
||
| 2276 | $item->setDescription($params['description']); |
||
| 2277 | |||
| 2278 | Database::getManager()->merge($item); |
||
| 2279 | Database::getManager()->flush(); |
||
| 2280 | } |
||
| 2281 | |||
| 2282 | /** |
||
| 2283 | * @param int $id |
||
| 2284 | */ |
||
| 2285 | public static function deletePriority($id) |
||
| 2286 | { |
||
| 2287 | $item = self::getPriority($id); |
||
| 2288 | if ($item) { |
||
| 2289 | Database::getManager()->remove($item); |
||
| 2290 | Database::getManager()->flush(); |
||
| 2291 | } |
||
| 2292 | } |
||
| 2293 | |||
| 2294 | /** |
||
| 2295 | * @param string $url |
||
| 2296 | * |
||
| 2297 | * @return FormValidator |
||
| 2298 | */ |
||
| 2299 | public static function getPriorityForm($url) |
||
| 2300 | { |
||
| 2301 | $form = new FormValidator('priority', 'post', $url); |
||
| 2302 | $form->addText('name', get_lang('Name')); |
||
| 2303 | $form->addHtmlEditor('description', get_lang('Description')); |
||
| 2304 | $form->addButtonUpdate(get_lang('Save')); |
||
| 2305 | |||
| 2306 | return $form; |
||
| 2307 | } |
||
| 2308 | |||
| 2309 | /** |
||
| 2310 | * Returns a list of menu elements for the tickets system's configuration. |
||
| 2311 | * |
||
| 2312 | * @param string $exclude The element to exclude from the list |
||
| 2313 | * |
||
| 2314 | * @return array |
||
| 2315 | */ |
||
| 2316 | public static function getSettingsMenuItems($exclude = null) |
||
| 2317 | { |
||
| 2318 | $project = [ |
||
| 2319 | 'icon' => 'project.png', |
||
| 2320 | 'url' => 'projects.php', |
||
| 2321 | 'content' => get_lang('Projects'), |
||
| 2322 | ]; |
||
| 2323 | $status = [ |
||
| 2324 | 'icon' => 'check-circle.png', |
||
| 2325 | 'url' => 'status.php', |
||
| 2326 | 'content' => get_lang('Status'), |
||
| 2327 | ]; |
||
| 2328 | $priority = [ |
||
| 2329 | 'icon' => 'tickets_urgent.png', |
||
| 2330 | 'url' => 'priorities.php', |
||
| 2331 | 'content' => get_lang('Priority'), |
||
| 2332 | ]; |
||
| 2333 | switch ($exclude) { |
||
| 2334 | case 'project': |
||
| 2335 | $items = [$status, $priority]; |
||
| 2336 | break; |
||
| 2337 | case 'status': |
||
| 2338 | $items = [$project, $priority]; |
||
| 2339 | break; |
||
| 2340 | case 'priority': |
||
| 2341 | $items = [$project, $status]; |
||
| 2342 | break; |
||
| 2343 | default: |
||
| 2344 | $items = [$project, $status, $priority]; |
||
| 2345 | break; |
||
| 2346 | } |
||
| 2347 | |||
| 2348 | return $items; |
||
| 2349 | } |
||
| 2350 | |||
| 2351 | /** |
||
| 2352 | * Returns a list of strings representing the default statuses. |
||
| 2353 | * |
||
| 2354 | * @return array |
||
| 2355 | */ |
||
| 2356 | public static function getDefaultStatusList() |
||
| 2357 | { |
||
| 2358 | return [ |
||
| 2359 | self::STATUS_NEW, |
||
| 2360 | self::STATUS_PENDING, |
||
| 2361 | self::STATUS_UNCONFIRMED, |
||
| 2362 | self::STATUS_CLOSE, |
||
| 2363 | self::STATUS_FORWARDED, |
||
| 2364 | ]; |
||
| 2365 | } |
||
| 2366 | |||
| 2367 | /** |
||
| 2368 | * @return array |
||
| 2369 | */ |
||
| 2370 | public static function getDefaultPriorityList() |
||
| 2371 | { |
||
| 2372 | return [ |
||
| 2373 | self::PRIORITY_NORMAL, |
||
| 2374 | self::PRIORITY_HIGH, |
||
| 2375 | self::PRIORITY_LOW, |
||
| 2376 | self::STATUS_CLOSE, |
||
| 2377 | self::STATUS_FORWARDED, |
||
| 2378 | ]; |
||
| 2379 | } |
||
| 2380 | |||
| 2381 | /** |
||
| 2382 | * Deletes the user from all the ticket system. |
||
| 2383 | * |
||
| 2384 | * @param int $userId |
||
| 2385 | */ |
||
| 2386 | public static function deleteUserFromTicketSystem($userId) |
||
| 2387 | { |
||
| 2388 | $userId = (int) $userId; |
||
| 2389 | $schema = Database::getManager()->getConnection()->getSchemaManager(); |
||
| 2390 | |||
| 2391 | if ($schema->tablesExist('ticket_assigned_log')) { |
||
| 2392 | $sql = "UPDATE ticket_assigned_log SET user_id = NULL WHERE user_id = $userId"; |
||
| 2393 | Database::query($sql); |
||
| 2394 | |||
| 2395 | $sql = "UPDATE ticket_assigned_log SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2396 | Database::query($sql); |
||
| 2397 | } |
||
| 2398 | |||
| 2399 | if ($schema->tablesExist('ticket_ticket')) { |
||
| 2400 | $sql = "UPDATE ticket_ticket SET assigned_last_user = NULL WHERE assigned_last_user = $userId"; |
||
| 2401 | Database::query($sql); |
||
| 2402 | |||
| 2403 | $sql = "UPDATE ticket_ticket SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2404 | Database::query($sql); |
||
| 2405 | |||
| 2406 | $sql = "UPDATE ticket_ticket SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2407 | Database::query($sql); |
||
| 2408 | } |
||
| 2409 | |||
| 2410 | if ($schema->tablesExist('ticket_category')) { |
||
| 2411 | $sql = "UPDATE ticket_category SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2412 | Database::query($sql); |
||
| 2413 | |||
| 2414 | $sql = "UPDATE ticket_category SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2415 | Database::query($sql); |
||
| 2416 | } |
||
| 2417 | |||
| 2418 | if ($schema->tablesExist('ticket_category_rel_user')) { |
||
| 2419 | $sql = "DELETE FROM ticket_category_rel_user WHERE user_id = $userId"; |
||
| 2420 | Database::query($sql); |
||
| 2421 | } |
||
| 2422 | |||
| 2423 | if ($schema->tablesExist('ticket_message')) { |
||
| 2424 | $sql = "UPDATE ticket_message SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2425 | Database::query($sql); |
||
| 2426 | |||
| 2427 | $sql = "UPDATE ticket_message SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2428 | Database::query($sql); |
||
| 2429 | } |
||
| 2430 | |||
| 2431 | if ($schema->tablesExist('ticket_message_attachments')) { |
||
| 2432 | $sql = "UPDATE ticket_message_attachments SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2433 | Database::query($sql); |
||
| 2434 | |||
| 2435 | $sql = "UPDATE ticket_message_attachments SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2436 | Database::query($sql); |
||
| 2437 | } |
||
| 2438 | |||
| 2439 | if ($schema->tablesExist('ticket_priority')) { |
||
| 2440 | $sql = "UPDATE ticket_priority SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2441 | Database::query($sql); |
||
| 2442 | |||
| 2443 | $sql = "UPDATE ticket_priority SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2444 | Database::query($sql); |
||
| 2445 | } |
||
| 2446 | |||
| 2447 | if ($schema->tablesExist('ticket_project')) { |
||
| 2448 | $sql = "UPDATE ticket_project SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
||
| 2449 | Database::query($sql); |
||
| 2450 | |||
| 2451 | $sql = "UPDATE ticket_project SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
||
| 2452 | Database::query($sql); |
||
| 2453 | } |
||
| 2454 | } |
||
| 2455 | |||
| 2456 | /** |
||
| 2457 | * @param array $userInfo |
||
| 2458 | * @param int $projectId |
||
| 2459 | * |
||
| 2460 | * @return bool |
||
| 2461 | */ |
||
| 2462 | public static function userIsAllowInProject($userInfo, $projectId) |
||
| 2463 | { |
||
| 2464 | if (api_is_platform_admin()) { |
||
| 2465 | return true; |
||
| 2466 | } |
||
| 2467 | |||
| 2468 | $allowRoleList = self::getAllowedRolesFromProject($projectId); |
||
| 2469 | |||
| 2470 | // Check if a role was set to the project |
||
| 2471 | // Project 1 is considered the default and is accessible to all users |
||
| 2472 | if (!empty($allowRoleList) && is_array($allowRoleList)) { |
||
| 2473 | if (in_array($userInfo['status'], $allowRoleList)) { |
||
| 2474 | return true; |
||
| 2475 | } |
||
| 2476 | } |
||
| 2477 | |||
| 2478 | return false; |
||
| 2479 | } |
||
| 2480 | |||
| 2481 | /** |
||
| 2482 | * @param int $projectId |
||
| 2483 | * |
||
| 2484 | * @todo load from database instead of configuration.php setting |
||
| 2485 | * |
||
| 2486 | * @return array |
||
| 2487 | */ |
||
| 2488 | public static function getAllowedRolesFromProject($projectId) |
||
| 2498 | } |
||
| 2499 | |||
| 2500 | public static function notifiyTicketUpdated(int $ticketId, int $categoryId, string $message) |
||
| 2501 | { |
||
| 2502 | $subject = get_lang('TicketUpdated'); |
||
| 2503 | |||
| 2504 | TicketManager::sendNotification($ticketId, $subject, $message); |
||
| 2505 | |||
| 2506 | if (empty($categoryId)) { |
||
| 2507 | return; |
||
| 2538 | } |
||
| 2539 | } |
||
| 2540 | } |
||
| 2541 | } |
||
| 2542 | } |
||
| 2543 |
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In PHP, under loose comparison (like
==, or!=, orswitchconditions), values of different types might be equal.For
integervalues, zero is a special case, in particular the following results might be unexpected: