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<?php |
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/* For licensing terms, see /license.txt */ |
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use Chamilo\TicketBundle\Entity\MessageAttachment; |
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use Chamilo\TicketBundle\Entity\Priority; |
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use Chamilo\TicketBundle\Entity\Project; |
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use Chamilo\TicketBundle\Entity\Status; |
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use Chamilo\TicketBundle\Entity\Ticket; |
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/** |
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* Class TicketManager. |
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* |
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* @package chamilo.plugin.ticket |
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*/ |
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class TicketManager |
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{ |
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public const PRIORITY_NORMAL = 'NRM'; |
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public const PRIORITY_HIGH = 'HGH'; |
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public const PRIORITY_LOW = 'LOW'; |
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public const SOURCE_EMAIL = 'MAI'; |
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public const SOURCE_PHONE = 'TEL'; |
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public const SOURCE_PLATFORM = 'PLA'; |
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public const SOURCE_PRESENTIAL = 'PRE'; |
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public const STATUS_NEW = 'NAT'; |
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public const STATUS_PENDING = 'PND'; |
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public const STATUS_UNCONFIRMED = 'XCF'; |
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public const STATUS_CLOSE = 'CLS'; |
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public const STATUS_FORWARDED = 'REE'; |
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/** |
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* Constructor. |
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*/ |
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public function __construct() |
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{ |
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} |
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/** |
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* Get categories of tickets. |
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* |
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* @param int $projectId |
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* @param string $order |
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* |
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* @return array |
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*/ |
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public static function get_all_tickets_categories($projectId, $order = '') |
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{ |
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$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$table_support_project = Database::get_main_table(TABLE_TICKET_PROJECT); |
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$order = empty($order) ? 'category.total_tickets DESC' : $order; |
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$order = Database::escape_string($order); |
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$projectId = (int) $projectId; |
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$sql = "SELECT |
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category.*, |
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category.id category_id, |
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project.other_area, |
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project.email |
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FROM |
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$table_support_category category |
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INNER JOIN $table_support_project project |
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ON project.id = category.project_id |
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WHERE project.id = $projectId |
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ORDER BY $order"; |
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$result = Database::query($sql); |
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$types = []; |
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while ($row = Database::fetch_assoc($result)) { |
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$types[] = $row; |
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} |
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return $types; |
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} |
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/** |
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* @param $from |
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* @param $numberItems |
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* @param $column |
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* @param $direction |
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* |
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* @return array |
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*/ |
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public static function getCategories($from, $numberItems, $column, $direction) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$sql = "SELECT id, name, description, total_tickets |
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FROM $table"; |
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if (!in_array($direction, ['ASC', 'DESC'])) { |
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$direction = 'ASC'; |
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} |
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$column = (int) $column; |
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$from = (int) $from; |
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$numberItems = (int) $numberItems; |
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//$sql .= " ORDER BY col$column $direction "; |
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$sql .= " LIMIT $from,$numberItems"; |
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$result = Database::query($sql); |
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$types = []; |
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while ($row = Database::fetch_array($result)) { |
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$types[] = $row; |
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} |
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return $types; |
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} |
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/** |
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* @param int $id |
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* |
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* @return array|mixed |
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*/ |
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public static function getCategory($id) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$id = (int) $id; |
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$sql = "SELECT id, name, description, total_tickets |
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FROM $table WHERE id = $id"; |
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$result = Database::query($sql); |
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$category = Database::fetch_array($result); |
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return $category; |
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} |
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/** |
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* @return int |
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*/ |
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public static function getCategoriesCount() |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$sql = "SELECT count(id) count |
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FROM $table "; |
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$result = Database::query($sql); |
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$category = Database::fetch_array($result); |
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return $category['count']; |
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} |
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/** |
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* @param int $id |
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* @param array $params |
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*/ |
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public static function updateCategory($id, $params) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$id = (int) $id; |
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Database::update($table, $params, ['id = ?' => $id]); |
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} |
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/** |
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* @param array $params |
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*/ |
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public static function addCategory($params) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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Database::insert($table, $params); |
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} |
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/** |
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* @param int $id |
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* |
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* @return bool |
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*/ |
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public static function deleteCategory($id) |
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{ |
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$id = (int) $id; |
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if (empty($id)) { |
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return false; |
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} |
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$table = Database::get_main_table(TABLE_TICKET_TICKET); |
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$sql = "UPDATE $table SET category_id = NULL WHERE category_id = $id"; |
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Database::query($sql); |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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$sql = "DELETE FROM $table WHERE id = $id"; |
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Database::query($sql); |
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return true; |
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} |
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/** |
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* @param int $categoryId |
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* @param array $users |
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* |
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* @return bool |
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*/ |
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public static function addUsersToCategory($categoryId, $users) |
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{ |
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if (empty($users) || empty($categoryId)) { |
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return false; |
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} |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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foreach ($users as $userId) { |
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if (self::userIsAssignedToCategory($userId, $categoryId) === false) { |
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$params = [ |
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'category_id' => $categoryId, |
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'user_id' => $userId, |
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]; |
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Database::insert($table, $params); |
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} |
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} |
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return true; |
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} |
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/** |
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* @param int $userId |
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* @param int $categoryId |
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* |
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* @return bool |
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*/ |
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public static function userIsAssignedToCategory($userId, $categoryId) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$userId = (int) $userId; |
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$categoryId = (int) $categoryId; |
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$sql = "SELECT * FROM $table |
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WHERE category_id = $categoryId AND user_id = $userId"; |
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$result = Database::query($sql); |
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return Database::num_rows($result) > 0; |
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} |
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/** |
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* @param int $categoryId |
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* |
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* @return array |
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*/ |
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public static function getUsersInCategory($categoryId) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$categoryId = (int) $categoryId; |
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$sql = "SELECT * FROM $table WHERE category_id = $categoryId"; |
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$result = Database::query($sql); |
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return Database::store_result($result); |
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} |
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/** |
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* @param int $categoryId |
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*/ |
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public static function deleteAllUserInCategory($categoryId) |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER); |
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$categoryId = (int) $categoryId; |
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$sql = "DELETE FROM $table WHERE category_id = $categoryId"; |
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Database::query($sql); |
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} |
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/** |
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* Get all possible tickets statuses. |
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* |
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* @return array |
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*/ |
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public static function get_all_tickets_status() |
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{ |
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$table = Database::get_main_table(TABLE_TICKET_STATUS); |
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$sql = "SELECT * FROM $table"; |
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$result = Database::query($sql); |
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$types = []; |
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while ($row = Database::fetch_assoc($result)) { |
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$types[] = $row; |
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} |
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return $types; |
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} |
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/** |
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* Inserts a new ticket in the corresponding tables. |
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* |
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* @param int $category_id |
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* @param int $course_id |
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* @param int $sessionId |
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* @param int $project_id |
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* @param string $other_area |
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* @param string $subject |
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* @param string $content |
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* @param string $personalEmail |
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* @param array $fileAttachments |
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* @param string $source |
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* @param string $priority |
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* @param string $status |
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* @param int $assignedUserId |
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* @param int $exerciseId |
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* @param int $lpId |
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* |
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* @return bool |
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*/ |
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public static function add( |
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$category_id, |
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$course_id, |
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$sessionId, |
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$project_id, |
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$other_area, |
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$subject, |
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$content, |
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$personalEmail = '', |
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$fileAttachments = [], |
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$source = '', |
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$priority = '', |
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$status = '', |
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$assignedUserId = 0, |
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$exerciseId = null, |
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$lpId = null |
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) { |
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
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$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
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if (empty($category_id)) { |
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return false; |
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} |
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$currentUserId = api_get_user_id(); |
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$currentUserInfo = api_get_user_info(); |
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$now = api_get_utc_datetime(); |
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$course_id = (int) $course_id; |
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$category_id = (int) $category_id; |
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$project_id = (int) $project_id; |
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$priority = empty($priority) ? self::PRIORITY_NORMAL : (int) $priority; |
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if ($status === '') { |
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$status = self::STATUS_NEW; |
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if ($other_area > 0) { |
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$status = self::STATUS_FORWARDED; |
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} |
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} |
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if (!empty($category_id)) { |
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if (empty($assignedUserId)) { |
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$usersInCategory = self::getUsersInCategory($category_id); |
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if (!empty($usersInCategory) && count($usersInCategory) > 0) { |
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$userCategoryInfo = $usersInCategory[0]; |
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if (isset($userCategoryInfo['user_id'])) { |
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$assignedUserId = $userCategoryInfo['user_id']; |
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} |
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} |
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} |
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} |
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$assignedUserInfo = []; |
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if (!empty($assignedUserId)) { |
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$assignedUserInfo = api_get_user_info($assignedUserId); |
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if (empty($assignedUserInfo)) { |
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return false; |
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} |
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} |
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// insert_ticket |
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$params = [ |
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'project_id' => $project_id, |
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'category_id' => $category_id, |
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'priority_id' => $priority, |
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'personal_email' => $personalEmail, |
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'status_id' => $status, |
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'start_date' => $now, |
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'sys_insert_user_id' => $currentUserId, |
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'sys_insert_datetime' => $now, |
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'sys_lastedit_user_id' => $currentUserId, |
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'sys_lastedit_datetime' => $now, |
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'source' => $source, |
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'assigned_last_user' => $assignedUserId, |
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'subject' => $subject, |
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'message' => $content, |
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]; |
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if (!empty($exerciseId)) { |
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$params['exercise_id'] = $exerciseId; |
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} |
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if (!empty($lpId)) { |
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$params['lp_id'] = $lpId; |
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} |
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if (!empty($course_id)) { |
381
|
|
|
$params['course_id'] = $course_id; |
382
|
|
|
} |
383
|
|
|
|
384
|
|
|
if (!empty($sessionId)) { |
385
|
|
|
$params['session_id'] = $sessionId; |
386
|
|
|
} |
387
|
|
|
|
388
|
|
|
$ticketId = Database::insert($table_support_tickets, $params); |
389
|
|
|
|
390
|
|
|
if ($ticketId) { |
|
|
|
|
391
|
|
|
$ticket_code = 'A'.str_pad($ticketId, 11, '0', STR_PAD_LEFT); |
392
|
|
|
$titleCreated = sprintf( |
393
|
|
|
get_lang('TicketXCreated'), |
394
|
|
|
$ticket_code |
395
|
|
|
); |
396
|
|
|
|
397
|
|
|
Display::addFlash(Display::return_message( |
398
|
|
|
$titleCreated, |
399
|
|
|
'normal', |
400
|
|
|
false |
401
|
|
|
)); |
402
|
|
|
|
403
|
|
|
if ($assignedUserId != 0) { |
404
|
|
|
self::assignTicketToUser( |
405
|
|
|
$ticketId, |
406
|
|
|
$assignedUserId |
407
|
|
|
); |
408
|
|
|
|
409
|
|
|
Display::addFlash(Display::return_message( |
410
|
|
|
sprintf( |
411
|
|
|
get_lang('TicketXAssignedToUserX'), |
412
|
|
|
$ticket_code, |
413
|
|
|
$assignedUserInfo['complete_name'] |
414
|
|
|
), |
415
|
|
|
'normal', |
416
|
|
|
false |
417
|
|
|
)); |
418
|
|
|
} |
419
|
|
|
|
420
|
|
|
if (!empty($fileAttachments)) { |
421
|
|
|
$attachmentCount = 0; |
422
|
|
|
foreach ($fileAttachments as $attach) { |
423
|
|
|
if (!empty($attach['tmp_name'])) { |
424
|
|
|
$attachmentCount++; |
425
|
|
|
} |
426
|
|
|
} |
427
|
|
|
if ($attachmentCount > 0) { |
428
|
|
|
self::insertMessage( |
429
|
|
|
$ticketId, |
430
|
|
|
'', |
431
|
|
|
'', |
432
|
|
|
$fileAttachments, |
433
|
|
|
$currentUserId |
434
|
|
|
); |
435
|
|
|
} |
436
|
|
|
} |
437
|
|
|
|
438
|
|
|
// Update code |
439
|
|
|
$sql = "UPDATE $table_support_tickets |
440
|
|
|
SET code = '$ticket_code' |
441
|
|
|
WHERE id = '$ticketId'"; |
442
|
|
|
Database::query($sql); |
443
|
|
|
|
444
|
|
|
// Update total |
445
|
|
|
$sql = "UPDATE $table_support_category |
446
|
|
|
SET total_tickets = total_tickets + 1 |
447
|
|
|
WHERE id = $category_id"; |
448
|
|
|
Database::query($sql); |
449
|
|
|
|
450
|
|
|
$helpDeskMessage = |
451
|
|
|
'<table> |
452
|
|
|
<tr> |
453
|
|
|
<td width="100px"><b>'.get_lang('User').'</b></td> |
454
|
|
|
<td width="400px">'.$currentUserInfo['complete_name'].'</td> |
455
|
|
|
</tr> |
456
|
|
|
<tr> |
457
|
|
|
<td width="100px"><b>'.get_lang('Username').'</b></td> |
458
|
|
|
<td width="400px">'.$currentUserInfo['username'].'</td> |
459
|
|
|
</tr> |
460
|
|
|
<tr> |
461
|
|
|
<td width="100px"><b>'.get_lang('Email').'</b></td> |
462
|
|
|
<td width="400px">'.$currentUserInfo['email'].'</td> |
463
|
|
|
</tr> |
464
|
|
|
<tr> |
465
|
|
|
<td width="100px"><b>'.get_lang('Phone').'</b></td> |
466
|
|
|
<td width="400px">'.$currentUserInfo['phone'].'</td> |
467
|
|
|
</tr> |
468
|
|
|
<tr> |
469
|
|
|
<td width="100px"><b>'.get_lang('Date').'</b></td> |
470
|
|
|
<td width="400px">'.api_convert_and_format_date($now, DATE_TIME_FORMAT_LONG).'</td> |
471
|
|
|
</tr> |
472
|
|
|
<tr> |
473
|
|
|
<td width="100px"><b>'.get_lang('Title').'</b></td> |
474
|
|
|
<td width="400px">'.Security::remove_XSS($subject).'</td> |
475
|
|
|
</tr> |
476
|
|
|
<tr> |
477
|
|
|
<td width="100px"><b>'.get_lang('Description').'</b></td> |
478
|
|
|
<td width="400px">'.Security::remove_XSS($content).'</td> |
479
|
|
|
</tr> |
480
|
|
|
</table>'; |
481
|
|
|
|
482
|
|
|
if ($assignedUserId != 0) { |
483
|
|
|
$href = api_get_path(WEB_CODE_PATH).'/ticket/ticket_details.php?ticket_id='.$ticketId; |
484
|
|
|
$helpDeskMessage .= sprintf( |
485
|
|
|
get_lang('TicketAssignedToXCheckZAtLinkY'), |
486
|
|
|
$assignedUserInfo['complete_name'], |
487
|
|
|
$href, |
488
|
|
|
$ticketId |
489
|
|
|
); |
490
|
|
|
} |
491
|
|
|
|
492
|
|
|
if (empty($category_id)) { |
493
|
|
|
if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
494
|
|
|
$warningSubject = sprintf( |
495
|
|
|
get_lang('TicketXCreatedWithNoCategory'), |
496
|
|
|
$ticket_code |
497
|
|
|
); |
498
|
|
|
Display::addFlash(Display::return_message($warningSubject)); |
499
|
|
|
|
500
|
|
|
$admins = UserManager::get_all_administrators(); |
501
|
|
|
foreach ($admins as $userId => $data) { |
502
|
|
|
if ($data['active']) { |
503
|
|
|
MessageManager::send_message_simple( |
504
|
|
|
$userId, |
505
|
|
|
$warningSubject, |
506
|
|
|
$helpDeskMessage |
507
|
|
|
); |
508
|
|
|
} |
509
|
|
|
} |
510
|
|
|
} |
511
|
|
|
} else { |
512
|
|
|
$categoryInfo = self::getCategory($category_id); |
513
|
|
|
$usersInCategory = self::getUsersInCategory($category_id); |
514
|
|
|
|
515
|
|
|
$message = '<h2>'.get_lang('TicketInformation').'</h2><br />'.$helpDeskMessage; |
516
|
|
|
|
517
|
|
|
if (api_get_setting('ticket_warn_admin_no_user_in_category') === 'true') { |
518
|
|
|
if (empty($usersInCategory)) { |
519
|
|
|
$subject = sprintf( |
520
|
|
|
get_lang('WarningCategoryXDoesntHaveUsers'), |
521
|
|
|
$categoryInfo['name'] |
522
|
|
|
); |
523
|
|
|
|
524
|
|
|
if (api_get_setting('ticket_send_warning_to_all_admins') === 'true') { |
525
|
|
|
Display::addFlash(Display::return_message( |
526
|
|
|
sprintf( |
527
|
|
|
get_lang('CategoryWithNoUserNotificationSentToAdmins'), |
528
|
|
|
$categoryInfo['name'] |
529
|
|
|
), |
530
|
|
|
null, |
531
|
|
|
false |
532
|
|
|
)); |
533
|
|
|
|
534
|
|
|
$admins = UserManager::get_all_administrators(); |
535
|
|
|
foreach ($admins as $userId => $data) { |
536
|
|
|
if ($data['active']) { |
537
|
|
|
self::sendNotification( |
538
|
|
|
$ticketId, |
539
|
|
|
$subject, |
540
|
|
|
$message, |
541
|
|
|
$userId |
542
|
|
|
); |
543
|
|
|
} |
544
|
|
|
} |
545
|
|
|
} else { |
546
|
|
|
Display::addFlash(Display::return_message($subject)); |
547
|
|
|
} |
548
|
|
|
} |
549
|
|
|
} |
550
|
|
|
|
551
|
|
|
// Send notification to all users |
552
|
|
|
if (!empty($usersInCategory)) { |
553
|
|
|
foreach ($usersInCategory as $data) { |
554
|
|
|
if ($data['user_id']) { |
555
|
|
|
self::sendNotification( |
556
|
|
|
$ticketId, |
557
|
|
|
$subject, |
558
|
|
|
$message, |
559
|
|
|
$data['user_id'] |
560
|
|
|
); |
561
|
|
|
} |
562
|
|
|
} |
563
|
|
|
} |
564
|
|
|
} |
565
|
|
|
|
566
|
|
|
if (!empty($personalEmail)) { |
567
|
|
|
api_mail_html( |
568
|
|
|
get_lang('VirtualSupport'), |
569
|
|
|
$personalEmail, |
570
|
|
|
get_lang('IncidentResentToVirtualSupport'), |
571
|
|
|
$helpDeskMessage |
572
|
|
|
); |
573
|
|
|
} |
574
|
|
|
|
575
|
|
|
self::sendNotification( |
576
|
|
|
$ticketId, |
577
|
|
|
$titleCreated, |
578
|
|
|
$helpDeskMessage |
579
|
|
|
); |
580
|
|
|
|
581
|
|
|
return true; |
582
|
|
|
} |
583
|
|
|
|
584
|
|
|
return false; |
585
|
|
|
} |
586
|
|
|
|
587
|
|
|
/** |
588
|
|
|
* Assign ticket to admin. |
589
|
|
|
* |
590
|
|
|
* @param int $ticketId |
591
|
|
|
* @param int $userId |
592
|
|
|
* |
593
|
|
|
* @return bool |
594
|
|
|
*/ |
595
|
|
|
public static function assignTicketToUser( |
596
|
|
|
$ticketId, |
597
|
|
|
$userId |
598
|
|
|
) { |
599
|
|
|
$ticketId = (int) $ticketId; |
600
|
|
|
$userId = (int) $userId; |
601
|
|
|
|
602
|
|
|
if (empty($ticketId)) { |
603
|
|
|
return false; |
604
|
|
|
} |
605
|
|
|
|
606
|
|
|
$ticket = self::get_ticket_detail_by_id($ticketId); |
607
|
|
|
|
608
|
|
|
if ($ticket) { |
609
|
|
|
$table = Database::get_main_table(TABLE_TICKET_TICKET); |
610
|
|
|
$sql = "UPDATE $table |
611
|
|
|
SET assigned_last_user = $userId |
612
|
|
|
WHERE id = $ticketId"; |
613
|
|
|
Database::query($sql); |
614
|
|
|
|
615
|
|
|
$table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
616
|
|
|
$params = [ |
617
|
|
|
'ticket_id' => $ticketId, |
618
|
|
|
'user_id' => $userId, |
619
|
|
|
'sys_insert_user_id' => api_get_user_id(), |
620
|
|
|
'assigned_date' => api_get_utc_datetime(), |
621
|
|
|
]; |
622
|
|
|
Database::insert($table, $params); |
623
|
|
|
|
624
|
|
|
return true; |
625
|
|
|
} else { |
626
|
|
|
return false; |
627
|
|
|
} |
628
|
|
|
} |
629
|
|
|
|
630
|
|
|
/** |
631
|
|
|
* Insert message between Users and Admins. |
632
|
|
|
* |
633
|
|
|
* @param int $ticketId |
634
|
|
|
* @param string $subject |
635
|
|
|
* @param string $content |
636
|
|
|
* @param array $fileAttachments |
637
|
|
|
* @param int $userId |
638
|
|
|
* @param string $status |
639
|
|
|
* @param bool $sendConfirmation |
640
|
|
|
* |
641
|
|
|
* @return bool |
642
|
|
|
*/ |
643
|
|
|
public static function insertMessage( |
644
|
|
|
$ticketId, |
645
|
|
|
$subject, |
646
|
|
|
$content, |
647
|
|
|
$fileAttachments, |
648
|
|
|
$userId, |
649
|
|
|
$status = 'NOL', |
650
|
|
|
$sendConfirmation = false |
651
|
|
|
) { |
652
|
|
|
$ticketId = (int) $ticketId; |
653
|
|
|
$userId = (int) $userId; |
654
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
655
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
656
|
|
|
if ($sendConfirmation) { |
657
|
|
|
$form = |
658
|
|
|
'<form action="ticket_details.php?ticket_id='.$ticketId.'" id="confirmticket" method="POST" > |
659
|
|
|
<p>'.get_lang('TicketWasThisAnswerSatisfying').'</p> |
660
|
|
|
<button class="btn btn-primary responseyes" name="response" id="responseyes" value="1">'. |
661
|
|
|
get_lang('Yes').'</button> |
662
|
|
|
<button class="btn btn-danger responseno" name="response" id="responseno" value="0">'. |
663
|
|
|
get_lang('No').'</button> |
664
|
|
|
</form>'; |
665
|
|
|
$content .= $form; |
666
|
|
|
} |
667
|
|
|
|
668
|
|
|
$now = api_get_utc_datetime(); |
669
|
|
|
|
670
|
|
|
$params = [ |
671
|
|
|
'ticket_id' => $ticketId, |
672
|
|
|
'subject' => $subject, |
673
|
|
|
'message' => $content, |
674
|
|
|
'ip_address' => api_get_real_ip(), |
675
|
|
|
'sys_insert_user_id' => $userId, |
676
|
|
|
'sys_insert_datetime' => $now, |
677
|
|
|
'sys_lastedit_user_id' => $userId, |
678
|
|
|
'sys_lastedit_datetime' => $now, |
679
|
|
|
'status' => $status, |
680
|
|
|
]; |
681
|
|
|
$messageId = Database::insert($table_support_messages, $params); |
682
|
|
|
if ($messageId) { |
|
|
|
|
683
|
|
|
// update_total_message |
684
|
|
|
$sql = "UPDATE $table_support_tickets |
685
|
|
|
SET |
686
|
|
|
sys_lastedit_user_id = $userId, |
687
|
|
|
sys_lastedit_datetime = '$now', |
688
|
|
|
total_messages = ( |
689
|
|
|
SELECT COUNT(*) as total_messages |
690
|
|
|
FROM $table_support_messages |
691
|
|
|
WHERE ticket_id = $ticketId |
692
|
|
|
) |
693
|
|
|
WHERE id = $ticketId "; |
694
|
|
|
Database::query($sql); |
695
|
|
|
|
696
|
|
|
if (is_array($fileAttachments)) { |
697
|
|
|
foreach ($fileAttachments as $file_attach) { |
698
|
|
|
if ($file_attach['error'] == 0) { |
699
|
|
|
self::saveMessageAttachmentFile( |
700
|
|
|
$file_attach, |
701
|
|
|
$ticketId, |
702
|
|
|
$messageId |
703
|
|
|
); |
704
|
|
|
} else { |
705
|
|
|
if ($file_attach['error'] != UPLOAD_ERR_NO_FILE) { |
706
|
|
|
return false; |
707
|
|
|
} |
708
|
|
|
} |
709
|
|
|
} |
710
|
|
|
} |
711
|
|
|
} |
712
|
|
|
|
713
|
|
|
return true; |
714
|
|
|
} |
715
|
|
|
|
716
|
|
|
/** |
717
|
|
|
* Attachment files when a message is sent. |
718
|
|
|
* |
719
|
|
|
* @param $file_attach |
720
|
|
|
* @param $ticketId |
721
|
|
|
* @param $message_id |
722
|
|
|
* |
723
|
|
|
* @return bool |
724
|
|
|
*/ |
725
|
|
|
public static function saveMessageAttachmentFile( |
726
|
|
|
$file_attach, |
727
|
|
|
$ticketId, |
728
|
|
|
$message_id |
729
|
|
|
) { |
730
|
|
|
$now = api_get_utc_datetime(); |
731
|
|
|
$userId = api_get_user_id(); |
732
|
|
|
$ticketId = (int) $ticketId; |
733
|
|
|
|
734
|
|
|
$new_file_name = add_ext_on_mime( |
735
|
|
|
stripslashes($file_attach['name']), |
736
|
|
|
$file_attach['type'] |
737
|
|
|
); |
738
|
|
|
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
739
|
|
|
if (!filter_extension($new_file_name)) { |
740
|
|
|
echo Display::return_message( |
741
|
|
|
get_lang('UplUnableToSaveFileFilteredExtension'), |
742
|
|
|
'error' |
743
|
|
|
); |
744
|
|
|
} else { |
745
|
|
|
$result = api_upload_file('ticket_attachment', $file_attach, $ticketId); |
746
|
|
|
if ($result) { |
|
|
|
|
747
|
|
|
$safe_file_name = Database::escape_string($new_file_name); |
748
|
|
|
$safe_new_file_name = Database::escape_string($result['path_to_save']); |
749
|
|
|
$sql = "INSERT INTO $table_support_message_attachments ( |
750
|
|
|
filename, |
751
|
|
|
path, |
752
|
|
|
ticket_id, |
753
|
|
|
message_id, |
754
|
|
|
size, |
755
|
|
|
sys_insert_user_id, |
756
|
|
|
sys_insert_datetime, |
757
|
|
|
sys_lastedit_user_id, |
758
|
|
|
sys_lastedit_datetime |
759
|
|
|
) VALUES ( |
760
|
|
|
'$safe_file_name', |
761
|
|
|
'$safe_new_file_name', |
762
|
|
|
'$ticketId', |
763
|
|
|
'$message_id', |
764
|
|
|
'".$file_attach['size']."', |
765
|
|
|
'$userId', |
766
|
|
|
'$now', |
767
|
|
|
'$userId', |
768
|
|
|
'$now' |
769
|
|
|
)"; |
770
|
|
|
Database::query($sql); |
771
|
|
|
|
772
|
|
|
return true; |
773
|
|
|
} |
774
|
|
|
} |
775
|
|
|
} |
776
|
|
|
|
777
|
|
|
/** |
778
|
|
|
* Get tickets by userId. |
779
|
|
|
* |
780
|
|
|
* @param int $from |
781
|
|
|
* @param int $number_of_items |
782
|
|
|
* @param $column |
783
|
|
|
* @param $direction |
784
|
|
|
* |
785
|
|
|
* @return array |
786
|
|
|
*/ |
787
|
|
|
public static function getTicketsByCurrentUser( |
788
|
|
|
$from, |
789
|
|
|
$number_of_items, |
790
|
|
|
$column, |
791
|
|
|
$direction |
792
|
|
|
) { |
793
|
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
794
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
795
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
796
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
797
|
|
|
$direction = !empty($direction) ? $direction : 'DESC'; |
798
|
|
|
$userId = api_get_user_id(); |
799
|
|
|
$userInfo = api_get_user_info($userId); |
800
|
|
|
|
801
|
|
|
if (empty($userInfo)) { |
802
|
|
|
return []; |
803
|
|
|
} |
804
|
|
|
$isAdmin = UserManager::is_admin($userId); |
805
|
|
|
|
806
|
|
|
if (!isset($_GET['project_id'])) { |
807
|
|
|
return []; |
808
|
|
|
} |
809
|
|
|
|
810
|
|
|
switch ($column) { |
811
|
|
|
case 0: |
812
|
|
|
$column = 'ticket_id'; |
813
|
|
|
break; |
814
|
|
|
case 1: |
815
|
|
|
$column = 'status_name'; |
816
|
|
|
break; |
817
|
|
|
case 2: |
818
|
|
|
$column = 'start_date'; |
819
|
|
|
break; |
820
|
|
|
case 3: |
821
|
|
|
$column = 'sys_lastedit_datetime'; |
822
|
|
|
break; |
823
|
|
|
case 4: |
824
|
|
|
$column = 'category_name'; |
825
|
|
|
break; |
826
|
|
|
case 5: |
827
|
|
|
$column = 'sys_insert_user_id'; |
828
|
|
|
break; |
829
|
|
|
case 6: |
830
|
|
|
$column = 'assigned_last_user'; |
831
|
|
|
break; |
832
|
|
|
case 7: |
833
|
|
|
$column = 'total_messages'; |
834
|
|
|
break; |
835
|
|
|
case 8: |
836
|
|
|
$column = 'subject'; |
837
|
|
|
break; |
838
|
|
|
default: |
839
|
|
|
$column = 'ticket_id'; |
840
|
|
|
} |
841
|
|
|
|
842
|
|
|
$sql = "SELECT DISTINCT |
843
|
|
|
ticket.*, |
844
|
|
|
ticket.id ticket_id, |
845
|
|
|
status.name AS status_name, |
846
|
|
|
ticket.start_date, |
847
|
|
|
ticket.sys_lastedit_datetime, |
848
|
|
|
cat.name AS category_name, |
849
|
|
|
priority.name AS priority_name, |
850
|
|
|
ticket.total_messages AS total_messages, |
851
|
|
|
ticket.message AS message, |
852
|
|
|
ticket.subject AS subject, |
853
|
|
|
ticket.assigned_last_user |
854
|
|
|
FROM $table_support_tickets ticket |
855
|
|
|
INNER JOIN $table_support_category cat |
856
|
|
|
ON (cat.id = ticket.category_id) |
857
|
|
|
INNER JOIN $table_support_priority priority |
858
|
|
|
ON (ticket.priority_id = priority.id) |
859
|
|
|
INNER JOIN $table_support_status status |
860
|
|
|
ON (ticket.status_id = status.id) |
861
|
|
|
WHERE 1=1 |
862
|
|
|
"; |
863
|
|
|
|
864
|
|
|
$projectId = (int) $_GET['project_id']; |
865
|
|
|
$userIsAllowInProject = self::userIsAllowInProject($userInfo, $projectId); |
866
|
|
|
|
867
|
|
|
// Check if a role was set to the project |
868
|
|
|
if ($userIsAllowInProject == false) { |
|
|
|
|
869
|
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
870
|
|
|
} |
871
|
|
|
|
872
|
|
|
// Search simple |
873
|
|
|
if (isset($_GET['submit_simple']) && $_GET['keyword'] != '') { |
874
|
|
|
$keyword = Database::escape_string(trim($_GET['keyword'])); |
875
|
|
|
$sql .= " AND ( |
876
|
|
|
ticket.id LIKE '%$keyword%' OR |
877
|
|
|
ticket.code LIKE '%$keyword%' OR |
878
|
|
|
ticket.subject LIKE '%$keyword%' OR |
879
|
|
|
ticket.message LIKE '%$keyword%' OR |
880
|
|
|
ticket.keyword LIKE '%$keyword%' OR |
881
|
|
|
ticket.source LIKE '%$keyword%' OR |
882
|
|
|
cat.name LIKE '%$keyword%' OR |
883
|
|
|
status.name LIKE '%$keyword%' OR |
884
|
|
|
priority.name LIKE '%$keyword%' OR |
885
|
|
|
ticket.personal_email LIKE '%$keyword%' |
886
|
|
|
)"; |
887
|
|
|
} |
888
|
|
|
|
889
|
|
|
$keywords = [ |
890
|
|
|
'project_id' => 'ticket.project_id', |
891
|
|
|
'keyword_category' => 'ticket.category_id', |
892
|
|
|
'keyword_assigned_to' => 'ticket.assigned_last_user', |
893
|
|
|
'keyword_source' => 'ticket.source ', |
894
|
|
|
'keyword_status' => 'ticket.status_id', |
895
|
|
|
'keyword_priority' => 'ticket.priority_id', |
896
|
|
|
]; |
897
|
|
|
|
898
|
|
|
foreach ($keywords as $keyword => $label) { |
899
|
|
|
if (isset($_GET[$keyword])) { |
900
|
|
|
$data = Database::escape_string(trim($_GET[$keyword])); |
901
|
|
|
if (!empty($data)) { |
902
|
|
|
$sql .= " AND $label = '$data' "; |
903
|
|
|
} |
904
|
|
|
} |
905
|
|
|
} |
906
|
|
|
|
907
|
|
|
// Search advanced |
908
|
|
|
$keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
909
|
|
|
$keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
910
|
|
|
$keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
911
|
|
|
$keyword_range = !empty($keyword_start_date_start) && !empty($keyword_start_date_end); |
912
|
|
|
|
913
|
|
|
if ($keyword_range == false && $keyword_start_date_start != '') { |
|
|
|
|
914
|
|
|
$sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' "; |
915
|
|
|
} |
916
|
|
|
if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
917
|
|
|
$sql .= " AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
918
|
|
|
AND DATE_FORMAT(ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
919
|
|
|
} |
920
|
|
|
|
921
|
|
|
if ($keyword_course != '') { |
922
|
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
923
|
|
|
$sql .= " AND ticket.course_id IN ( |
924
|
|
|
SELECT id FROM $course_table |
925
|
|
|
WHERE ( |
926
|
|
|
title LIKE '%$keyword_course%' OR |
927
|
|
|
code LIKE '%$keyword_course%' OR |
928
|
|
|
visual_code LIKE '%$keyword_course%' |
929
|
|
|
) |
930
|
|
|
)"; |
931
|
|
|
} |
932
|
|
|
$sql .= " ORDER BY `$column` $direction"; |
933
|
|
|
$sql .= " LIMIT $from, $number_of_items"; |
934
|
|
|
|
935
|
|
|
$result = Database::query($sql); |
936
|
|
|
$tickets = []; |
937
|
|
|
$webPath = api_get_path(WEB_PATH); |
938
|
|
|
while ($row = Database::fetch_assoc($result)) { |
939
|
|
|
$userInfo = api_get_user_info($row['sys_insert_user_id']); |
940
|
|
|
$hrefUser = $webPath.'main/admin/user_information.php?user_id='.$userInfo['user_id']; |
941
|
|
|
$name = "<a href='$hrefUser'> {$userInfo['complete_name_with_username']} </a>"; |
942
|
|
|
if ($row['assigned_last_user'] != 0) { |
943
|
|
|
$assignedUserInfo = api_get_user_info($row['assigned_last_user']); |
944
|
|
|
if (!empty($assignedUserInfo)) { |
945
|
|
|
$hrefResp = $webPath.'main/admin/user_information.php?user_id='.$assignedUserInfo['user_id']; |
946
|
|
|
$row['assigned_last_user'] = "<a href='$hrefResp'> {$assignedUserInfo['complete_name_with_username']} </a>"; |
947
|
|
|
} else { |
948
|
|
|
$row['assigned_last_user'] = get_lang('UnknownUser'); |
949
|
|
|
} |
950
|
|
|
} else { |
951
|
|
|
if ($row['status_id'] !== self::STATUS_FORWARDED) { |
952
|
|
|
$row['assigned_last_user'] = '<span style="color:#ff0000;">'.get_lang('ToBeAssigned').'</span>'; |
953
|
|
|
} else { |
954
|
|
|
$row['assigned_last_user'] = '<span style="color:#00ff00;">'.get_lang('MessageResent').'</span>'; |
955
|
|
|
} |
956
|
|
|
} |
957
|
|
|
|
958
|
|
|
switch ($row['source']) { |
959
|
|
|
case self::SOURCE_PRESENTIAL: |
960
|
|
|
$img_source = 'icons/32/user.png'; |
961
|
|
|
break; |
962
|
|
|
case self::SOURCE_EMAIL: |
963
|
|
|
$img_source = 'icons/32/mail.png'; |
964
|
|
|
break; |
965
|
|
|
case self::SOURCE_PHONE: |
966
|
|
|
$img_source = 'icons/32/event.png'; |
967
|
|
|
break; |
968
|
|
|
default: |
969
|
|
|
$img_source = 'icons/32/ticket.png'; |
970
|
|
|
break; |
971
|
|
|
} |
972
|
|
|
|
973
|
|
|
$row['start_date'] = Display::dateToStringAgoAndLongDate($row['start_date']); |
974
|
|
|
$row['sys_lastedit_datetime'] = Display::dateToStringAgoAndLongDate($row['sys_lastedit_datetime']); |
975
|
|
|
|
976
|
|
|
$icon = Display::return_icon( |
977
|
|
|
$img_source, |
978
|
|
|
get_lang('Info'), |
979
|
|
|
['style' => 'margin-right: 10px; float: left;'] |
980
|
|
|
); |
981
|
|
|
|
982
|
|
|
$icon .= '<a href="ticket_details.php?ticket_id='.$row['id'].'">'.$row['code'].'</a>'; |
983
|
|
|
|
984
|
|
|
if ($isAdmin) { |
985
|
|
|
$ticket = [ |
986
|
|
|
$icon.' '.Security::remove_XSS($row['subject']), |
987
|
|
|
$row['status_name'], |
988
|
|
|
$row['start_date'], |
989
|
|
|
$row['sys_lastedit_datetime'], |
990
|
|
|
$row['category_name'], |
991
|
|
|
$name, |
992
|
|
|
$row['assigned_last_user'], |
993
|
|
|
$row['total_messages'], |
994
|
|
|
]; |
995
|
|
|
} else { |
996
|
|
|
$ticket = [ |
997
|
|
|
$icon.' '.Security::remove_XSS($row['subject']), |
998
|
|
|
$row['status_name'], |
999
|
|
|
$row['start_date'], |
1000
|
|
|
$row['sys_lastedit_datetime'], |
1001
|
|
|
$row['category_name'], |
1002
|
|
|
]; |
1003
|
|
|
} |
1004
|
|
|
if ($isAdmin) { |
1005
|
|
|
$ticket['0'] .= ' <a href="javascript:void(0)" onclick="load_history_ticket(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')"> |
1006
|
|
|
<img onclick="load_course_list(\'div_'.$row['ticket_id'].'\','.$row['ticket_id'].')" onmouseover="clear_course_list (\'div_'.$row['ticket_id'].'\')" src="'.Display::returnIconPath('history.gif').'" title="'.get_lang('Historial').'" alt="'.get_lang('Historial').'"/> |
1007
|
|
|
<div class="blackboard_hide" id="div_'.$row['ticket_id'].'"> </div> |
1008
|
|
|
</a> '; |
1009
|
|
|
} |
1010
|
|
|
$tickets[] = $ticket; |
1011
|
|
|
} |
1012
|
|
|
|
1013
|
|
|
return $tickets; |
1014
|
|
|
} |
1015
|
|
|
|
1016
|
|
|
/** |
1017
|
|
|
* @return int |
1018
|
|
|
*/ |
1019
|
|
|
public static function getTotalTicketsCurrentUser() |
1020
|
|
|
{ |
1021
|
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
1022
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1023
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
1024
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
1025
|
|
|
|
1026
|
|
|
$userInfo = api_get_user_info(); |
1027
|
|
|
if (empty($userInfo)) { |
1028
|
|
|
return 0; |
1029
|
|
|
} |
1030
|
|
|
$userId = $userInfo['id']; |
1031
|
|
|
|
1032
|
|
|
if (!isset($_GET['project_id'])) { |
1033
|
|
|
return 0; |
1034
|
|
|
} |
1035
|
|
|
|
1036
|
|
|
$sql = "SELECT COUNT(ticket.id) AS total |
1037
|
|
|
FROM $table_support_tickets ticket |
1038
|
|
|
INNER JOIN $table_support_category cat |
1039
|
|
|
ON (cat.id = ticket.category_id) |
1040
|
|
|
INNER JOIN $table_support_priority priority |
1041
|
|
|
ON (ticket.priority_id = priority.id) |
1042
|
|
|
INNER JOIN $table_support_status status |
1043
|
|
|
ON (ticket.status_id = status.id) |
1044
|
|
|
WHERE 1 = 1"; |
1045
|
|
|
|
1046
|
|
|
$projectId = (int) $_GET['project_id']; |
1047
|
|
|
$allowRoleList = self::getAllowedRolesFromProject($projectId); |
1048
|
|
|
|
1049
|
|
|
// Check if a role was set to the project |
1050
|
|
|
if (!empty($allowRoleList) && is_array($allowRoleList)) { |
1051
|
|
|
if (!in_array($userInfo['status'], $allowRoleList)) { |
1052
|
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
1053
|
|
|
} |
1054
|
|
|
} else { |
1055
|
|
|
if (!api_is_platform_admin()) { |
1056
|
|
|
$sql .= " AND (ticket.assigned_last_user = $userId OR ticket.sys_insert_user_id = $userId )"; |
1057
|
|
|
} |
1058
|
|
|
} |
1059
|
|
|
|
1060
|
|
|
// Search simple |
1061
|
|
|
if (isset($_GET['submit_simple'])) { |
1062
|
|
|
if ($_GET['keyword'] != '') { |
1063
|
|
|
$keyword = Database::escape_string(trim($_GET['keyword'])); |
1064
|
|
|
$sql .= " AND ( |
1065
|
|
|
ticket.code LIKE '%$keyword%' OR |
1066
|
|
|
ticket.subject LIKE '%$keyword%' OR |
1067
|
|
|
ticket.message LIKE '%$keyword%' OR |
1068
|
|
|
ticket.keyword LIKE '%$keyword%' OR |
1069
|
|
|
ticket.personal_email LIKE '%$keyword%' OR |
1070
|
|
|
ticket.source LIKE '%$keyword%' |
1071
|
|
|
)"; |
1072
|
|
|
} |
1073
|
|
|
} |
1074
|
|
|
|
1075
|
|
|
$keywords = [ |
1076
|
|
|
'project_id' => 'ticket.project_id', |
1077
|
|
|
'keyword_category' => 'ticket.category_id', |
1078
|
|
|
'keyword_assigned_to' => 'ticket.assigned_last_user', |
1079
|
|
|
'keyword_source' => 'ticket.source', |
1080
|
|
|
'keyword_status' => 'ticket.status_id', |
1081
|
|
|
'keyword_priority' => 'ticket.priority_id', |
1082
|
|
|
]; |
1083
|
|
|
|
1084
|
|
|
foreach ($keywords as $keyword => $sqlLabel) { |
1085
|
|
|
if (isset($_GET[$keyword])) { |
1086
|
|
|
$data = Database::escape_string(trim($_GET[$keyword])); |
1087
|
|
|
$sql .= " AND $sqlLabel = '$data' "; |
1088
|
|
|
} |
1089
|
|
|
} |
1090
|
|
|
|
1091
|
|
|
// Search advanced |
1092
|
|
|
$keyword_start_date_start = isset($_GET['keyword_start_date_start']) ? Database::escape_string(trim($_GET['keyword_start_date_start'])) : ''; |
1093
|
|
|
$keyword_start_date_end = isset($_GET['keyword_start_date_end']) ? Database::escape_string(trim($_GET['keyword_start_date_end'])) : ''; |
1094
|
|
|
$keyword_range = isset($_GET['keyword_dates']) ? Database::escape_string(trim($_GET['keyword_dates'])) : ''; |
1095
|
|
|
$keyword_course = isset($_GET['keyword_course']) ? Database::escape_string(trim($_GET['keyword_course'])) : ''; |
1096
|
|
|
|
1097
|
|
|
if ($keyword_range == false && $keyword_start_date_start != '') { |
|
|
|
|
1098
|
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
1099
|
|
|
} |
1100
|
|
|
if ($keyword_range && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
1101
|
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
1102
|
|
|
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
1103
|
|
|
} |
1104
|
|
|
if ($keyword_course != '') { |
1105
|
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
1106
|
|
|
$sql .= " AND ticket.course_id IN ( |
1107
|
|
|
SELECT id |
1108
|
|
|
FROM $course_table |
1109
|
|
|
WHERE ( |
1110
|
|
|
title LIKE '%$keyword_course%' OR |
1111
|
|
|
code LIKE '%$keyword_course%' OR |
1112
|
|
|
visual_code LIKE '%$keyword_course%' |
1113
|
|
|
) |
1114
|
|
|
) "; |
1115
|
|
|
} |
1116
|
|
|
|
1117
|
|
|
$res = Database::query($sql); |
1118
|
|
|
$obj = Database::fetch_object($res); |
1119
|
|
|
|
1120
|
|
|
return (int) $obj->total; |
1121
|
|
|
} |
1122
|
|
|
|
1123
|
|
|
/** |
1124
|
|
|
* @param int $id |
1125
|
|
|
* |
1126
|
|
|
* @return false|MessageAttachment |
1127
|
|
|
*/ |
1128
|
|
|
public static function getTicketMessageAttachment($id) |
1129
|
|
|
{ |
1130
|
|
|
$id = (int) $id; |
1131
|
|
|
$em = Database::getManager(); |
1132
|
|
|
$item = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->find($id); |
1133
|
|
|
if ($item) { |
1134
|
|
|
return $item; |
1135
|
|
|
} |
1136
|
|
|
|
1137
|
|
|
return false; |
1138
|
|
|
} |
1139
|
|
|
|
1140
|
|
|
/** |
1141
|
|
|
* @param int $id |
1142
|
|
|
* |
1143
|
|
|
* @return array |
1144
|
|
|
*/ |
1145
|
|
|
public static function getTicketMessageAttachmentsByTicketId($id) |
1146
|
|
|
{ |
1147
|
|
|
$id = (int) $id; |
1148
|
|
|
$em = Database::getManager(); |
1149
|
|
|
$items = $em->getRepository('ChamiloTicketBundle:MessageAttachment')->findBy(['ticket' => $id]); |
1150
|
|
|
if ($items) { |
1151
|
|
|
return $items; |
1152
|
|
|
} |
1153
|
|
|
|
1154
|
|
|
return false; |
1155
|
|
|
} |
1156
|
|
|
|
1157
|
|
|
/** |
1158
|
|
|
* @param int $ticketId |
1159
|
|
|
* |
1160
|
|
|
* @return array |
1161
|
|
|
*/ |
1162
|
|
|
public static function get_ticket_detail_by_id($ticketId) |
1163
|
|
|
{ |
1164
|
|
|
$ticketId = (int) $ticketId; |
1165
|
|
|
$table_support_category = Database::get_main_table(TABLE_TICKET_CATEGORY); |
1166
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1167
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
1168
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
1169
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
1170
|
|
|
$table_support_message_attachments = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS); |
1171
|
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
1172
|
|
|
|
1173
|
|
|
$sql = "SELECT |
1174
|
|
|
ticket.*, |
1175
|
|
|
cat.name, |
1176
|
|
|
status.name as status, |
1177
|
|
|
priority.name priority |
1178
|
|
|
FROM $table_support_tickets ticket |
1179
|
|
|
INNER JOIN $table_support_category cat |
1180
|
|
|
ON (cat.id = ticket.category_id) |
1181
|
|
|
INNER JOIN $table_support_priority priority |
1182
|
|
|
ON (priority.id = ticket.priority_id) |
1183
|
|
|
INNER JOIN $table_support_status status |
1184
|
|
|
ON (status.id = ticket.status_id) |
1185
|
|
|
WHERE |
1186
|
|
|
ticket.id = $ticketId "; |
1187
|
|
|
$result = Database::query($sql); |
1188
|
|
|
$ticket = []; |
1189
|
|
|
if (Database::num_rows($result) > 0) { |
1190
|
|
|
while ($row = Database::fetch_assoc($result)) { |
1191
|
|
|
$row['course'] = null; |
1192
|
|
|
$row['start_date_from_db'] = $row['start_date']; |
1193
|
|
|
$row['start_date'] = api_convert_and_format_date( |
1194
|
|
|
api_get_local_time($row['start_date']), |
1195
|
|
|
DATE_TIME_FORMAT_LONG, |
1196
|
|
|
api_get_timezone() |
1197
|
|
|
); |
1198
|
|
|
$row['end_date_from_db'] = $row['end_date']; |
1199
|
|
|
$row['end_date'] = api_convert_and_format_date( |
1200
|
|
|
api_get_local_time($row['end_date']), |
1201
|
|
|
DATE_TIME_FORMAT_LONG, |
1202
|
|
|
api_get_timezone() |
1203
|
|
|
); |
1204
|
|
|
$row['sys_lastedit_datetime_from_db'] = $row['sys_lastedit_datetime']; |
1205
|
|
|
$row['sys_lastedit_datetime'] = api_convert_and_format_date( |
1206
|
|
|
api_get_local_time($row['sys_lastedit_datetime']), |
1207
|
|
|
DATE_TIME_FORMAT_LONG, |
1208
|
|
|
api_get_timezone() |
1209
|
|
|
); |
1210
|
|
|
$row['course_url'] = null; |
1211
|
|
|
if ($row['course_id'] != 0) { |
1212
|
|
|
$course = api_get_course_info_by_id($row['course_id']); |
1213
|
|
|
$sessionId = 0; |
1214
|
|
|
if ($row['session_id']) { |
1215
|
|
|
$sessionId = $row['session_id']; |
1216
|
|
|
} |
1217
|
|
|
if ($course) { |
1218
|
|
|
$row['course_url'] = '<a href="'.$course['course_public_url'].'?id_session='.$sessionId.'">'.$course['name'].'</a>'; |
1219
|
|
|
} |
1220
|
|
|
|
1221
|
|
|
$row['exercise_url'] = null; |
1222
|
|
|
|
1223
|
|
|
if (!empty($row['exercise_id'])) { |
1224
|
|
|
$exerciseTitle = ExerciseLib::getExerciseTitleById($row['exercise_id']); |
1225
|
|
|
$dataExercise = [ |
1226
|
|
|
'cidReq' => $course['code'], |
1227
|
|
|
'id_session' => $sessionId, |
1228
|
|
|
'exerciseId' => $row['exercise_id'], |
1229
|
|
|
]; |
1230
|
|
|
$urlParamsExercise = http_build_query($dataExercise); |
1231
|
|
|
|
1232
|
|
|
$row['exercise_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'exercise/overview.php?'.$urlParamsExercise.'">'.$exerciseTitle.'</a>'; |
1233
|
|
|
} |
1234
|
|
|
|
1235
|
|
|
$row['lp_url'] = null; |
1236
|
|
|
|
1237
|
|
|
if (!empty($row['lp_id'])) { |
1238
|
|
|
$lpName = learnpath::getLpNameById($row['lp_id']); |
1239
|
|
|
$dataLp = [ |
1240
|
|
|
'cidReq' => $course['code'], |
1241
|
|
|
'id_session' => $sessionId, |
1242
|
|
|
'lp_id' => $row['lp_id'], |
1243
|
|
|
'action' => 'view', |
1244
|
|
|
]; |
1245
|
|
|
$urlParamsLp = http_build_query($dataLp); |
1246
|
|
|
|
1247
|
|
|
$row['lp_url'] = '<a href="'.api_get_path(WEB_CODE_PATH).'lp/lp_controller.php?'.$urlParamsLp.'">'.$lpName.'</a>'; |
1248
|
|
|
} |
1249
|
|
|
} |
1250
|
|
|
|
1251
|
|
|
$userInfo = api_get_user_info($row['sys_insert_user_id']); |
1252
|
|
|
$row['user_url'] = '<a href="'.api_get_path(WEB_PATH).'main/admin/user_information.php?user_id='.$userInfo['user_id'].'"> |
1253
|
|
|
'.$userInfo['complete_name'].'</a>'; |
1254
|
|
|
$ticket['usuario'] = $userInfo; |
1255
|
|
|
$ticket['ticket'] = $row; |
1256
|
|
|
} |
1257
|
|
|
|
1258
|
|
|
$sql = "SELECT *, message.id as message_id |
1259
|
|
|
FROM $table_support_messages message |
1260
|
|
|
INNER JOIN $table_main_user user |
1261
|
|
|
ON (message.sys_insert_user_id = user.user_id) |
1262
|
|
|
WHERE |
1263
|
|
|
message.ticket_id = '$ticketId' "; |
1264
|
|
|
$result = Database::query($sql); |
1265
|
|
|
$ticket['messages'] = []; |
1266
|
|
|
$attach_icon = Display::return_icon('attachment.gif', ''); |
1267
|
|
|
$webPath = api_get_path(WEB_CODE_PATH); |
1268
|
|
|
while ($row = Database::fetch_assoc($result)) { |
1269
|
|
|
$message = $row; |
1270
|
|
|
$message['admin'] = UserManager::is_admin($message['user_id']); |
1271
|
|
|
$message['user_info'] = api_get_user_info($message['user_id']); |
1272
|
|
|
$sql = "SELECT * |
1273
|
|
|
FROM $table_support_message_attachments |
1274
|
|
|
WHERE |
1275
|
|
|
message_id = ".$row['message_id']." AND |
1276
|
|
|
ticket_id = $ticketId"; |
1277
|
|
|
|
1278
|
|
|
$result_attach = Database::query($sql); |
1279
|
|
|
while ($row2 = Database::fetch_assoc($result_attach)) { |
1280
|
|
|
$row2['filename'] = Security::remove_XSS($row2['filename']); |
1281
|
|
|
$archiveURL = $webPath.'ticket/download.php?ticket_id='.$ticketId.'&id='.$row2['id']; |
1282
|
|
|
$row2['attachment_link'] = $attach_icon. |
1283
|
|
|
' <a href="'.$archiveURL.'">'.$row2['filename'].'</a> ('.$row2['size'].')'; |
1284
|
|
|
$message['attachments'][] = $row2; |
1285
|
|
|
} |
1286
|
|
|
$ticket['messages'][] = $message; |
1287
|
|
|
} |
1288
|
|
|
} |
1289
|
|
|
|
1290
|
|
|
return $ticket; |
1291
|
|
|
} |
1292
|
|
|
|
1293
|
|
|
/** |
1294
|
|
|
* @param int $ticketId |
1295
|
|
|
* @param int $userId |
1296
|
|
|
* |
1297
|
|
|
* @return bool |
1298
|
|
|
*/ |
1299
|
|
|
public static function update_message_status($ticketId, $userId) |
1300
|
|
|
{ |
1301
|
|
|
$ticketId = (int) $ticketId; |
1302
|
|
|
$userId = (int) $userId; |
1303
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
1304
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1305
|
|
|
$now = api_get_utc_datetime(); |
1306
|
|
|
$sql = "UPDATE $table_support_messages |
1307
|
|
|
SET |
1308
|
|
|
status = 'LEI', |
1309
|
|
|
sys_lastedit_user_id ='".api_get_user_id()."', |
1310
|
|
|
sys_lastedit_datetime ='".$now."' |
1311
|
|
|
WHERE ticket_id ='$ticketId' "; |
1312
|
|
|
|
1313
|
|
|
if (api_is_platform_admin()) { |
1314
|
|
|
$sql .= " AND sys_insert_user_id = '$userId'"; |
1315
|
|
|
} else { |
1316
|
|
|
$sql .= " AND sys_insert_user_id != '$userId'"; |
1317
|
|
|
} |
1318
|
|
|
$result = Database::query($sql); |
1319
|
|
|
if (Database::affected_rows($result) > 0) { |
1320
|
|
|
Database::query( |
1321
|
|
|
"UPDATE $table_support_tickets SET |
1322
|
|
|
status_id = '".self::STATUS_PENDING."' |
1323
|
|
|
WHERE id ='$ticketId' AND status_id = '".self::STATUS_NEW."'" |
1324
|
|
|
); |
1325
|
|
|
|
1326
|
|
|
return true; |
1327
|
|
|
} |
1328
|
|
|
|
1329
|
|
|
return false; |
1330
|
|
|
} |
1331
|
|
|
|
1332
|
|
|
/** |
1333
|
|
|
* Send notification to a user through the internal messaging system. |
1334
|
|
|
* |
1335
|
|
|
* @param int $ticketId |
1336
|
|
|
* @param string $title |
1337
|
|
|
* @param string $message |
1338
|
|
|
* @param int $onlyToUserId |
1339
|
|
|
* |
1340
|
|
|
* @return bool |
1341
|
|
|
*/ |
1342
|
|
|
public static function sendNotification($ticketId, $title, $message, $onlyToUserId = 0) |
1343
|
|
|
{ |
1344
|
|
|
$ticketInfo = self::get_ticket_detail_by_id($ticketId); |
1345
|
|
|
|
1346
|
|
|
if (empty($ticketInfo)) { |
1347
|
|
|
return false; |
1348
|
|
|
} |
1349
|
|
|
|
1350
|
|
|
$assignedUserInfo = api_get_user_info($ticketInfo['ticket']['assigned_last_user']); |
1351
|
|
|
$requestUserInfo = $ticketInfo['usuario']; |
1352
|
|
|
$ticketCode = $ticketInfo['ticket']['code']; |
1353
|
|
|
$status = $ticketInfo['ticket']['status']; |
1354
|
|
|
$priority = $ticketInfo['ticket']['priority']; |
1355
|
|
|
|
1356
|
|
|
// Subject |
1357
|
|
|
$titleEmail = "[$ticketCode] $title"; |
1358
|
|
|
|
1359
|
|
|
// Content |
1360
|
|
|
$href = api_get_path(WEB_CODE_PATH).'ticket/ticket_details.php?ticket_id='.$ticketId; |
1361
|
|
|
$ticketUrl = Display::url($ticketCode, $href); |
1362
|
|
|
$messageEmail = get_lang('TicketNum').": $ticketUrl <br />"; |
1363
|
|
|
$messageEmail .= get_lang('Status').": $status <br />"; |
1364
|
|
|
$messageEmail .= get_lang('Priority').": $priority <br />"; |
1365
|
|
|
$messageEmail .= '<hr /><br />'; |
1366
|
|
|
$messageEmail .= $message; |
1367
|
|
|
$currentUserId = api_get_user_id(); |
1368
|
|
|
$attachmentList = []; |
1369
|
|
|
$attachments = self::getTicketMessageAttachmentsByTicketId($ticketId); |
1370
|
|
|
if (!empty($attachments)) { |
1371
|
|
|
/** @var MessageAttachment $attachment */ |
1372
|
|
|
foreach ($attachments as $attachment) { |
1373
|
|
|
$file = api_get_uploaded_file( |
1374
|
|
|
'ticket_attachment', |
1375
|
|
|
$ticketId, |
1376
|
|
|
$attachment->getPath() |
1377
|
|
|
); |
1378
|
|
|
if (!empty($file)) { |
1379
|
|
|
$attachmentList[] = [ |
1380
|
|
|
'tmp_name' => api_get_uploaded_file( |
1381
|
|
|
'ticket_attachment', |
1382
|
|
|
$ticketId, |
1383
|
|
|
$attachment->getPath() |
1384
|
|
|
), |
1385
|
|
|
'size' => $attachment->getSize(), |
1386
|
|
|
'name' => $attachment->getFilename(), |
1387
|
|
|
'error' => 0, |
1388
|
|
|
]; |
1389
|
|
|
} |
1390
|
|
|
} |
1391
|
|
|
} |
1392
|
|
|
|
1393
|
|
|
if (!empty($onlyToUserId)) { |
1394
|
|
|
// Send only to specific user |
1395
|
|
|
if ($currentUserId != $onlyToUserId) { |
1396
|
|
|
MessageManager::send_message_simple( |
1397
|
|
|
$onlyToUserId, |
1398
|
|
|
$titleEmail, |
1399
|
|
|
$messageEmail, |
1400
|
|
|
0, |
1401
|
|
|
false, |
1402
|
|
|
false, |
1403
|
|
|
[], |
1404
|
|
|
false, |
1405
|
|
|
$attachmentList |
1406
|
|
|
); |
1407
|
|
|
} |
1408
|
|
|
} else { |
1409
|
|
|
// Send to assigned user and to author |
1410
|
|
|
if ($requestUserInfo && $currentUserId != $requestUserInfo['id']) { |
1411
|
|
|
MessageManager::send_message_simple( |
1412
|
|
|
$requestUserInfo['id'], |
1413
|
|
|
$titleEmail, |
1414
|
|
|
$messageEmail, |
1415
|
|
|
0, |
1416
|
|
|
false, |
1417
|
|
|
false, |
1418
|
|
|
[], |
1419
|
|
|
false, |
1420
|
|
|
$attachmentList |
1421
|
|
|
); |
1422
|
|
|
} |
1423
|
|
|
|
1424
|
|
|
if ($assignedUserInfo && |
1425
|
|
|
$requestUserInfo['id'] != $assignedUserInfo['id'] && |
1426
|
|
|
$currentUserId != $assignedUserInfo['id'] |
1427
|
|
|
) { |
1428
|
|
|
MessageManager::send_message_simple( |
1429
|
|
|
$assignedUserInfo['id'], |
1430
|
|
|
$titleEmail, |
1431
|
|
|
$messageEmail, |
1432
|
|
|
0, |
1433
|
|
|
false, |
1434
|
|
|
false, |
1435
|
|
|
[], |
1436
|
|
|
false, |
1437
|
|
|
$attachmentList |
1438
|
|
|
); |
1439
|
|
|
} |
1440
|
|
|
} |
1441
|
|
|
} |
1442
|
|
|
|
1443
|
|
|
/** |
1444
|
|
|
* @param array $params |
1445
|
|
|
* @param int $ticketId |
1446
|
|
|
* @param int $userId |
1447
|
|
|
* |
1448
|
|
|
* @return bool |
1449
|
|
|
*/ |
1450
|
|
|
public static function updateTicket( |
1451
|
|
|
$params, |
1452
|
|
|
$ticketId, |
1453
|
|
|
$userId |
1454
|
|
|
) { |
1455
|
|
|
$now = api_get_utc_datetime(); |
1456
|
|
|
$table = Database::get_main_table(TABLE_TICKET_TICKET); |
1457
|
|
|
$newParams = [ |
1458
|
|
|
'priority_id' => isset($params['priority_id']) ? (int) $params['priority_id'] : '', |
1459
|
|
|
'status_id' => isset($params['status_id']) ? (int) $params['status_id'] : '', |
1460
|
|
|
'sys_lastedit_user_id' => (int) $userId, |
1461
|
|
|
'sys_lastedit_datetime' => $now, |
1462
|
|
|
]; |
1463
|
|
|
Database::update($table, $newParams, ['id = ? ' => $ticketId]); |
1464
|
|
|
|
1465
|
|
|
return true; |
1466
|
|
|
} |
1467
|
|
|
|
1468
|
|
|
/** |
1469
|
|
|
* @param int $status_id |
1470
|
|
|
* @param int $ticketId |
1471
|
|
|
* @param int $userId |
1472
|
|
|
* |
1473
|
|
|
* @return bool |
1474
|
|
|
*/ |
1475
|
|
|
public static function update_ticket_status( |
1476
|
|
|
$status_id, |
1477
|
|
|
$ticketId, |
1478
|
|
|
$userId |
1479
|
|
|
) { |
1480
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1481
|
|
|
|
1482
|
|
|
$ticketId = (int) $ticketId; |
1483
|
|
|
$status_id = (int) $status_id; |
1484
|
|
|
$userId = (int) $userId; |
1485
|
|
|
$now = api_get_utc_datetime(); |
1486
|
|
|
|
1487
|
|
|
$sql = "UPDATE $table_support_tickets |
1488
|
|
|
SET |
1489
|
|
|
status_id = '$status_id', |
1490
|
|
|
sys_lastedit_user_id ='$userId', |
1491
|
|
|
sys_lastedit_datetime ='".$now."' |
1492
|
|
|
WHERE id ='$ticketId'"; |
1493
|
|
|
$result = Database::query($sql); |
1494
|
|
|
|
1495
|
|
|
if (Database::affected_rows($result) > 0) { |
1496
|
|
|
self::sendNotification( |
1497
|
|
|
$ticketId, |
1498
|
|
|
get_lang('TicketUpdated'), |
1499
|
|
|
get_lang('TicketUpdated') |
1500
|
|
|
); |
1501
|
|
|
|
1502
|
|
|
return true; |
1503
|
|
|
} |
1504
|
|
|
|
1505
|
|
|
return false; |
1506
|
|
|
} |
1507
|
|
|
|
1508
|
|
|
/** |
1509
|
|
|
* @return mixed |
1510
|
|
|
*/ |
1511
|
|
|
public static function getNumberOfMessages() |
1512
|
|
|
{ |
1513
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1514
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
1515
|
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
1516
|
|
|
$table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN); |
1517
|
|
|
$user_info = api_get_user_info(); |
1518
|
|
|
$userId = $user_info['user_id']; |
1519
|
|
|
$sql = "SELECT COUNT(DISTINCT ticket.id) AS unread |
1520
|
|
|
FROM $table_support_tickets ticket, |
1521
|
|
|
$table_support_messages message , |
1522
|
|
|
$table_main_user user |
1523
|
|
|
WHERE |
1524
|
|
|
ticket.id = message.ticket_id AND |
1525
|
|
|
message.status = 'NOL' AND |
1526
|
|
|
user.user_id = message.sys_insert_user_id "; |
1527
|
|
|
if (!api_is_platform_admin()) { |
1528
|
|
|
$sql .= " AND ticket.request_user = '$userId' |
1529
|
|
|
AND user_id IN (SELECT user_id FROM $table_main_admin) "; |
1530
|
|
|
} else { |
1531
|
|
|
$sql .= " AND user_id NOT IN (SELECT user_id FROM $table_main_admin) |
1532
|
|
|
AND ticket.status_id != '".self::STATUS_FORWARDED."'"; |
1533
|
|
|
} |
1534
|
|
|
$sql .= " AND ticket.project_id != '' "; |
1535
|
|
|
$res = Database::query($sql); |
1536
|
|
|
$obj = Database::fetch_object($res); |
1537
|
|
|
|
1538
|
|
|
return $obj->unread; |
1539
|
|
|
} |
1540
|
|
|
|
1541
|
|
|
/** |
1542
|
|
|
* @param int $ticketId |
1543
|
|
|
* @param int $userId |
1544
|
|
|
*/ |
1545
|
|
|
public static function send_alert($ticketId, $userId) |
1546
|
|
|
{ |
1547
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1548
|
|
|
$now = api_get_utc_datetime(); |
1549
|
|
|
|
1550
|
|
|
$ticketId = (int) $ticketId; |
1551
|
|
|
$userId = (int) $userId; |
1552
|
|
|
|
1553
|
|
|
$sql = "UPDATE $table_support_tickets SET |
1554
|
|
|
priority_id = '".self::PRIORITY_HIGH."', |
1555
|
|
|
sys_lastedit_user_id = $userId, |
1556
|
|
|
sys_lastedit_datetime = '$now' |
1557
|
|
|
WHERE id = $ticketId"; |
1558
|
|
|
Database::query($sql); |
1559
|
|
|
} |
1560
|
|
|
|
1561
|
|
|
/** |
1562
|
|
|
* @param int $ticketId |
1563
|
|
|
* @param int $userId |
1564
|
|
|
*/ |
1565
|
|
|
public static function close_ticket($ticketId, $userId) |
1566
|
|
|
{ |
1567
|
|
|
$ticketId = (int) $ticketId; |
1568
|
|
|
$userId = (int) $userId; |
1569
|
|
|
|
1570
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1571
|
|
|
$now = api_get_utc_datetime(); |
1572
|
|
|
$sql = "UPDATE $table_support_tickets SET |
1573
|
|
|
status_id = '".self::STATUS_CLOSE."', |
1574
|
|
|
sys_lastedit_user_id ='$userId', |
1575
|
|
|
sys_lastedit_datetime ='".$now."', |
1576
|
|
|
end_date ='$now' |
1577
|
|
|
WHERE id ='$ticketId'"; |
1578
|
|
|
Database::query($sql); |
1579
|
|
|
|
1580
|
|
|
self::sendNotification( |
1581
|
|
|
$ticketId, |
1582
|
|
|
get_lang('TicketClosed'), |
1583
|
|
|
get_lang('TicketClosed') |
1584
|
|
|
); |
1585
|
|
|
} |
1586
|
|
|
|
1587
|
|
|
/** |
1588
|
|
|
* Close old tickets. |
1589
|
|
|
*/ |
1590
|
|
|
public static function close_old_tickets() |
1591
|
|
|
{ |
1592
|
|
|
$table = Database::get_main_table(TABLE_TICKET_TICKET); |
1593
|
|
|
$now = api_get_utc_datetime(); |
1594
|
|
|
$userId = api_get_user_id(); |
1595
|
|
|
$sql = "UPDATE $table |
1596
|
|
|
SET |
1597
|
|
|
status_id = '".self::STATUS_CLOSE."', |
1598
|
|
|
sys_lastedit_user_id ='$userId', |
1599
|
|
|
sys_lastedit_datetime ='$now', |
1600
|
|
|
end_date = '$now' |
1601
|
|
|
WHERE |
1602
|
|
|
DATEDIFF('$now', sys_lastedit_datetime) > 7 AND |
1603
|
|
|
status_id != '".self::STATUS_CLOSE."' AND |
1604
|
|
|
status_id != '".self::STATUS_NEW."' AND |
1605
|
|
|
status_id != '".self::STATUS_FORWARDED."'"; |
1606
|
|
|
Database::query($sql); |
1607
|
|
|
} |
1608
|
|
|
|
1609
|
|
|
/** |
1610
|
|
|
* @param int $ticketId |
1611
|
|
|
* |
1612
|
|
|
* @return array |
1613
|
|
|
*/ |
1614
|
|
|
public static function get_assign_log($ticketId) |
1615
|
|
|
{ |
1616
|
|
|
$table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG); |
1617
|
|
|
$ticketId = (int) $ticketId; |
1618
|
|
|
|
1619
|
|
|
$sql = "SELECT * FROM $table |
1620
|
|
|
WHERE ticket_id = $ticketId |
1621
|
|
|
ORDER BY assigned_date DESC"; |
1622
|
|
|
$result = Database::query($sql); |
1623
|
|
|
$history = []; |
1624
|
|
|
$webpath = api_get_path(WEB_PATH); |
1625
|
|
|
while ($row = Database::fetch_assoc($result)) { |
1626
|
|
|
if ($row['user_id'] != 0) { |
1627
|
|
|
$assignuser = api_get_user_info($row['user_id']); |
1628
|
|
|
$row['assignuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['user_id'].'" target="_blank">'. |
1629
|
|
|
$assignuser['username'].'</a>'; |
1630
|
|
|
} else { |
1631
|
|
|
$row['assignuser'] = get_lang('Unassign'); |
1632
|
|
|
} |
1633
|
|
|
$row['assigned_date'] = Display::dateToStringAgoAndLongDate($row['assigned_date']); |
1634
|
|
|
$insertuser = api_get_user_info($row['sys_insert_user_id']); |
1635
|
|
|
$row['insertuser'] = '<a href="'.$webpath.'main/admin/user_information.php?user_id='.$row['sys_insert_user_id'].'" target="_blank">'. |
1636
|
|
|
$insertuser['username'].'</a>'; |
1637
|
|
|
$history[] = $row; |
1638
|
|
|
} |
1639
|
|
|
|
1640
|
|
|
return $history; |
1641
|
|
|
} |
1642
|
|
|
|
1643
|
|
|
/** |
1644
|
|
|
* @param $from |
1645
|
|
|
* @param $number_of_items |
1646
|
|
|
* @param $column |
1647
|
|
|
* @param $direction |
1648
|
|
|
* @param null $userId |
|
|
|
|
1649
|
|
|
* |
1650
|
|
|
* @return array |
1651
|
|
|
*/ |
1652
|
|
|
public static function export_tickets_by_user_id( |
1653
|
|
|
$from, |
1654
|
|
|
$number_of_items, |
1655
|
|
|
$column, |
1656
|
|
|
$direction, |
1657
|
|
|
$userId = null |
1658
|
|
|
) { |
1659
|
|
|
$from = (int) $from; |
1660
|
|
|
$number_of_items = (int) $number_of_items; |
1661
|
|
|
$table_support_category = Database::get_main_table( |
1662
|
|
|
TABLE_TICKET_CATEGORY |
1663
|
|
|
); |
1664
|
|
|
$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET); |
1665
|
|
|
$table_support_priority = Database::get_main_table(TABLE_TICKET_PRIORITY); |
1666
|
|
|
$table_support_status = Database::get_main_table(TABLE_TICKET_STATUS); |
1667
|
|
|
$table_support_messages = Database::get_main_table(TABLE_TICKET_MESSAGE); |
1668
|
|
|
$table_main_user = Database::get_main_table(TABLE_MAIN_USER); |
1669
|
|
|
|
1670
|
|
|
if (is_null($direction)) { |
1671
|
|
|
$direction = 'DESC'; |
1672
|
|
|
} |
1673
|
|
|
if (is_null($userId) || $userId == 0) { |
1674
|
|
|
$userId = api_get_user_id(); |
1675
|
|
|
} |
1676
|
|
|
|
1677
|
|
|
$sql = "SELECT |
1678
|
|
|
ticket.code, |
1679
|
|
|
ticket.sys_insert_datetime, |
1680
|
|
|
ticket.sys_lastedit_datetime, |
1681
|
|
|
cat.name as category, |
1682
|
|
|
CONCAT(user.lastname,' ', user.firstname) AS fullname, |
1683
|
|
|
status.name as status, |
1684
|
|
|
ticket.total_messages as messages, |
1685
|
|
|
ticket.assigned_last_user as responsable |
1686
|
|
|
FROM $table_support_tickets ticket, |
1687
|
|
|
$table_support_category cat , |
1688
|
|
|
$table_support_priority priority, |
1689
|
|
|
$table_support_status status , |
1690
|
|
|
$table_main_user user |
1691
|
|
|
WHERE |
1692
|
|
|
cat.id = ticket.category_id |
1693
|
|
|
AND ticket.priority_id = priority.id |
1694
|
|
|
AND ticket.status_id = status.id |
1695
|
|
|
AND user.user_id = ticket.request_user "; |
1696
|
|
|
// Search simple |
1697
|
|
|
if (isset($_GET['submit_simple'])) { |
1698
|
|
|
if ($_GET['keyword'] !== '') { |
1699
|
|
|
$keyword = Database::escape_string(trim($_GET['keyword'])); |
1700
|
|
|
$sql .= " AND (ticket.code = '$keyword' |
1701
|
|
|
OR user.firstname LIKE '%$keyword%' |
1702
|
|
|
OR user.lastname LIKE '%$keyword%' |
1703
|
|
|
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword%' |
1704
|
|
|
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword%' |
1705
|
|
|
OR user.username LIKE '%$keyword%') "; |
1706
|
|
|
} |
1707
|
|
|
} |
1708
|
|
|
// Search advanced |
1709
|
|
|
if (isset($_GET['submit_advanced'])) { |
1710
|
|
|
$keyword_category = Database::escape_string( |
1711
|
|
|
trim($_GET['keyword_category']) |
1712
|
|
|
); |
1713
|
|
|
$keyword_request_user = Database::escape_string( |
1714
|
|
|
trim($_GET['keyword_request_user']) |
1715
|
|
|
); |
1716
|
|
|
$keywordAssignedTo = (int) $_GET['keyword_assigned_to']; |
1717
|
|
|
$keyword_start_date_start = Database::escape_string( |
1718
|
|
|
trim($_GET['keyword_start_date_start']) |
1719
|
|
|
); |
1720
|
|
|
$keyword_start_date_end = Database::escape_string( |
1721
|
|
|
trim($_GET['keyword_start_date_end']) |
1722
|
|
|
); |
1723
|
|
|
$keyword_status = Database::escape_string( |
1724
|
|
|
trim($_GET['keyword_status']) |
1725
|
|
|
); |
1726
|
|
|
$keyword_source = Database::escape_string( |
1727
|
|
|
trim($_GET['keyword_source']) |
1728
|
|
|
); |
1729
|
|
|
$keyword_priority = Database::escape_string( |
1730
|
|
|
trim($_GET['keyword_priority']) |
1731
|
|
|
); |
1732
|
|
|
$keyword_range = Database::escape_string( |
1733
|
|
|
trim($_GET['keyword_dates']) |
1734
|
|
|
); |
1735
|
|
|
$keyword_unread = Database::escape_string( |
1736
|
|
|
trim($_GET['keyword_unread']) |
1737
|
|
|
); |
1738
|
|
|
$keyword_course = Database::escape_string( |
1739
|
|
|
trim($_GET['keyword_course']) |
1740
|
|
|
); |
1741
|
|
|
|
1742
|
|
|
if ($keyword_category != '') { |
1743
|
|
|
$sql .= " AND ticket.category_id = '$keyword_category' "; |
1744
|
|
|
} |
1745
|
|
|
if ($keyword_request_user != '') { |
1746
|
|
|
$sql .= " AND (ticket.request_user = '$keyword_request_user' |
1747
|
|
|
OR user.firstname LIKE '%$keyword_request_user%' |
1748
|
|
|
OR user.official_code LIKE '%$keyword_request_user%' |
1749
|
|
|
OR user.lastname LIKE '%$keyword_request_user%' |
1750
|
|
|
OR concat(user.firstname,' ',user.lastname) LIKE '%$keyword_request_user%' |
1751
|
|
|
OR concat(user.lastname,' ',user.firstname) LIKE '%$keyword_request_user%' |
1752
|
|
|
OR user.username LIKE '%$keyword_request_user%') "; |
1753
|
|
|
} |
1754
|
|
|
if (!empty($keywordAssignedTo)) { |
1755
|
|
|
$sql .= " AND ticket.assigned_last_user = $keywordAssignedTo "; |
1756
|
|
|
} |
1757
|
|
|
if ($keyword_status != '') { |
1758
|
|
|
$sql .= " AND ticket.status_id = '$keyword_status' "; |
1759
|
|
|
} |
1760
|
|
|
if ($keyword_range == '' && $keyword_start_date_start != '') { |
1761
|
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') = '$keyword_start_date_start' "; |
1762
|
|
|
} |
1763
|
|
|
if ($keyword_range == '1' && $keyword_start_date_start != '' && $keyword_start_date_end != '') { |
1764
|
|
|
$sql .= " AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') >= '$keyword_start_date_start' |
1765
|
|
|
AND DATE_FORMAT( ticket.start_date,'%d/%m/%Y') <= '$keyword_start_date_end'"; |
1766
|
|
|
} |
1767
|
|
|
if ($keyword_priority != '') { |
1768
|
|
|
$sql .= " AND ticket.priority_id = '$keyword_priority' "; |
1769
|
|
|
} |
1770
|
|
|
if ($keyword_source != '') { |
1771
|
|
|
$sql .= " AND ticket.source = '$keyword_source' "; |
1772
|
|
|
} |
1773
|
|
|
if ($keyword_priority != '') { |
1774
|
|
|
$sql .= " AND ticket.priority_id = '$keyword_priority' "; |
1775
|
|
|
} |
1776
|
|
|
if ($keyword_course != '') { |
1777
|
|
|
$course_table = Database::get_main_table(TABLE_MAIN_COURSE); |
1778
|
|
|
$sql .= " AND ticket.course_id IN ( "; |
1779
|
|
|
$sql .= "SELECT id |
1780
|
|
|
FROM $course_table |
1781
|
|
|
WHERE (title LIKE '%$keyword_course%' |
1782
|
|
|
OR code LIKE '%$keyword_course%' |
1783
|
|
|
OR visual_code LIKE '%$keyword_course%' )) "; |
1784
|
|
|
} |
1785
|
|
|
if ($keyword_unread == 'yes') { |
1786
|
|
|
$sql .= " AND ticket.id IN ( |
1787
|
|
|
SELECT ticket.id |
1788
|
|
|
FROM $table_support_tickets ticket, |
1789
|
|
|
$table_support_messages message, |
1790
|
|
|
$table_main_user user |
1791
|
|
|
WHERE ticket.id = message.ticket_id |
1792
|
|
|
AND message.status = 'NOL' |
1793
|
|
|
AND message.sys_insert_user_id = user.user_id |
1794
|
|
|
AND user.status != 1 AND ticket.status_id != '".self::STATUS_FORWARDED."' |
1795
|
|
|
GROUP BY ticket.id)"; |
1796
|
|
|
} else { |
1797
|
|
|
if ($keyword_unread == 'no') { |
1798
|
|
|
$sql .= " AND ticket.id NOT IN ( |
1799
|
|
|
SELECT ticket.id |
1800
|
|
|
FROM $table_support_tickets ticket, |
1801
|
|
|
$table_support_messages message, |
1802
|
|
|
$table_main_user user |
1803
|
|
|
WHERE ticket.id = message.ticket_id |
1804
|
|
|
AND message.status = 'NOL' |
1805
|
|
|
AND message.sys_insert_user_id = user.user_id |
1806
|
|
|
AND user.status != 1 |
1807
|
|
|
AND ticket.status_id != '".self::STATUS_FORWARDED."' |
1808
|
|
|
GROUP BY ticket.id)"; |
1809
|
|
|
} |
1810
|
|
|
} |
1811
|
|
|
} |
1812
|
|
|
|
1813
|
|
|
$sql .= " LIMIT $from,$number_of_items"; |
1814
|
|
|
|
1815
|
|
|
$result = Database::query($sql); |
1816
|
|
|
$tickets[0] = [ |
|
|
|
|
1817
|
|
|
utf8_decode('Ticket#'), |
1818
|
|
|
utf8_decode('Fecha'), |
1819
|
|
|
utf8_decode('Fecha Edicion'), |
1820
|
|
|
utf8_decode('Categoria'), |
1821
|
|
|
utf8_decode('Usuario'), |
1822
|
|
|
utf8_decode('Estado'), |
1823
|
|
|
utf8_decode('Mensajes'), |
1824
|
|
|
utf8_decode('Responsable'), |
1825
|
|
|
utf8_decode('Programa'), |
1826
|
|
|
]; |
1827
|
|
|
|
1828
|
|
|
while ($row = Database::fetch_assoc($result)) { |
1829
|
|
|
if ($row['responsable'] != 0) { |
1830
|
|
|
$row['responsable'] = api_get_user_info($row['responsable']); |
1831
|
|
|
$row['responsable'] = $row['responsable']['firstname'].' '.$row['responsable']['lastname']; |
1832
|
|
|
} |
1833
|
|
|
$row['sys_insert_datetime'] = api_format_date( |
1834
|
|
|
$row['sys_insert_datetime'], |
1835
|
|
|
'%d/%m/%y - %I:%M:%S %p' |
1836
|
|
|
); |
1837
|
|
|
$row['sys_lastedit_datetime'] = api_format_date( |
1838
|
|
|
$row['sys_lastedit_datetime'], |
1839
|
|
|
'%d/%m/%y - %I:%M:%S %p' |
1840
|
|
|
); |
1841
|
|
|
$row['category'] = utf8_decode($row['category']); |
1842
|
|
|
$row['programa'] = utf8_decode($row['fullname']); |
1843
|
|
|
$row['fullname'] = utf8_decode($row['fullname']); |
1844
|
|
|
$row['responsable'] = utf8_decode($row['responsable']); |
1845
|
|
|
$tickets[] = $row; |
1846
|
|
|
} |
1847
|
|
|
|
1848
|
|
|
return $tickets; |
1849
|
|
|
} |
1850
|
|
|
|
1851
|
|
|
/** |
1852
|
|
|
* @param string $url |
1853
|
|
|
* @param int $projectId |
1854
|
|
|
* |
1855
|
|
|
* @return FormValidator |
1856
|
|
|
*/ |
1857
|
|
|
public static function getCategoryForm($url, $projectId) |
1858
|
|
|
{ |
1859
|
|
|
$form = new FormValidator('category', 'post', $url); |
1860
|
|
|
$form->addText('name', get_lang('Name')); |
1861
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
1862
|
|
|
$form->addHidden('project_id', $projectId); |
1863
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
1864
|
|
|
|
1865
|
|
|
return $form; |
1866
|
|
|
} |
1867
|
|
|
|
1868
|
|
|
/** |
1869
|
|
|
* @return array |
1870
|
|
|
*/ |
1871
|
|
|
public static function getStatusList() |
1872
|
|
|
{ |
1873
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
1874
|
|
|
|
1875
|
|
|
$list = []; |
1876
|
|
|
/** @var Status $row */ |
1877
|
|
|
foreach ($items as $row) { |
1878
|
|
|
$list[$row->getId()] = $row->getName(); |
1879
|
|
|
} |
1880
|
|
|
|
1881
|
|
|
return $list; |
1882
|
|
|
} |
1883
|
|
|
|
1884
|
|
|
/** |
1885
|
|
|
* @param array $criteria |
1886
|
|
|
* |
1887
|
|
|
* @return array |
1888
|
|
|
*/ |
1889
|
|
|
public static function getTicketsFromCriteria($criteria) |
1890
|
|
|
{ |
1891
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Ticket')->findBy($criteria); |
1892
|
|
|
|
1893
|
|
|
$list = []; |
1894
|
|
|
/** @var Ticket $row */ |
1895
|
|
|
foreach ($items as $row) { |
1896
|
|
|
$list[$row->getId()] = $row->getCode(); |
1897
|
|
|
} |
1898
|
|
|
|
1899
|
|
|
return $list; |
1900
|
|
|
} |
1901
|
|
|
|
1902
|
|
|
/** |
1903
|
|
|
* @param string $code |
1904
|
|
|
* |
1905
|
|
|
* @return int |
1906
|
|
|
*/ |
1907
|
|
|
public static function getStatusIdFromCode($code) |
1908
|
|
|
{ |
1909
|
|
|
$item = Database::getManager() |
1910
|
|
|
->getRepository('ChamiloTicketBundle:Status') |
1911
|
|
|
->findOneBy(['code' => $code]) |
1912
|
|
|
; |
1913
|
|
|
|
1914
|
|
|
if ($item) { |
1915
|
|
|
return $item->getId(); |
1916
|
|
|
} |
1917
|
|
|
|
1918
|
|
|
return 0; |
1919
|
|
|
} |
1920
|
|
|
|
1921
|
|
|
/** |
1922
|
|
|
* @return array |
1923
|
|
|
*/ |
1924
|
|
|
public static function getPriorityList() |
1925
|
|
|
{ |
1926
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
1927
|
|
|
|
1928
|
|
|
$list = []; |
1929
|
|
|
/** @var Priority $row */ |
1930
|
|
|
foreach ($projects as $row) { |
1931
|
|
|
$list[$row->getId()] = $row->getName(); |
1932
|
|
|
} |
1933
|
|
|
|
1934
|
|
|
return $list; |
1935
|
|
|
} |
1936
|
|
|
|
1937
|
|
|
/** |
1938
|
|
|
* @return array |
1939
|
|
|
*/ |
1940
|
|
|
public static function getProjects() |
1941
|
|
|
{ |
1942
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
1943
|
|
|
|
1944
|
|
|
$list = []; |
1945
|
|
|
/** @var Project $row */ |
1946
|
|
|
foreach ($projects as $row) { |
1947
|
|
|
$list[] = [ |
1948
|
|
|
'id' => $row->getId(), |
1949
|
|
|
'0' => $row->getId(), |
1950
|
|
|
'1' => $row->getName(), |
1951
|
|
|
'2' => $row->getDescription(), |
1952
|
|
|
'3' => $row->getId(), |
1953
|
|
|
]; |
1954
|
|
|
} |
1955
|
|
|
|
1956
|
|
|
return $list; |
1957
|
|
|
} |
1958
|
|
|
|
1959
|
|
|
/** |
1960
|
|
|
* @return array |
1961
|
|
|
*/ |
1962
|
|
|
public static function getProjectsSimple() |
1963
|
|
|
{ |
1964
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->findAll(); |
1965
|
|
|
|
1966
|
|
|
$list = []; |
1967
|
|
|
/** @var Project $row */ |
1968
|
|
|
foreach ($projects as $row) { |
1969
|
|
|
$list[] = [ |
1970
|
|
|
'id' => $row->getId(), |
1971
|
|
|
'0' => $row->getId(), |
1972
|
|
|
'1' => Display::url( |
1973
|
|
|
$row->getName(), |
1974
|
|
|
api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$row->getId() |
1975
|
|
|
), |
1976
|
|
|
'2' => $row->getDescription(), |
1977
|
|
|
]; |
1978
|
|
|
} |
1979
|
|
|
|
1980
|
|
|
return $list; |
1981
|
|
|
} |
1982
|
|
|
|
1983
|
|
|
/** |
1984
|
|
|
* @return int |
1985
|
|
|
*/ |
1986
|
|
|
public static function getProjectsCount() |
1987
|
|
|
{ |
1988
|
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Project')->createQueryBuilder('p') |
1989
|
|
|
->select('COUNT(p.id)') |
1990
|
|
|
->getQuery() |
1991
|
|
|
->getSingleScalarResult(); |
1992
|
|
|
|
1993
|
|
|
return $count; |
1994
|
|
|
} |
1995
|
|
|
|
1996
|
|
|
/** |
1997
|
|
|
* @param array $params |
1998
|
|
|
*/ |
1999
|
|
|
public static function addProject($params) |
2000
|
|
|
{ |
2001
|
|
|
$project = new Project(); |
2002
|
|
|
$project->setName($params['name']); |
2003
|
|
|
$project->setDescription($params['description']); |
2004
|
|
|
$project->setInsertUserId(api_get_user_id()); |
2005
|
|
|
|
2006
|
|
|
Database::getManager()->persist($project); |
2007
|
|
|
Database::getManager()->flush(); |
2008
|
|
|
} |
2009
|
|
|
|
2010
|
|
|
/** |
2011
|
|
|
* @param int $id |
2012
|
|
|
* |
2013
|
|
|
* @return Project |
2014
|
|
|
*/ |
2015
|
|
|
public static function getProject($id) |
2016
|
|
|
{ |
2017
|
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Project')->find($id); |
2018
|
|
|
} |
2019
|
|
|
|
2020
|
|
|
/** |
2021
|
|
|
* @param int $id |
2022
|
|
|
* @param array $params |
2023
|
|
|
*/ |
2024
|
|
|
public static function updateProject($id, $params) |
2025
|
|
|
{ |
2026
|
|
|
$project = self::getProject($id); |
2027
|
|
|
$project->setName($params['name']); |
2028
|
|
|
$project->setDescription($params['description']); |
2029
|
|
|
$project->setLastEditDateTime(new DateTime($params['sys_lastedit_datetime'])); |
2030
|
|
|
$project->setLastEditUserId($params['sys_lastedit_user_id']); |
2031
|
|
|
|
2032
|
|
|
Database::getManager()->merge($project); |
2033
|
|
|
Database::getManager()->flush(); |
2034
|
|
|
} |
2035
|
|
|
|
2036
|
|
|
/** |
2037
|
|
|
* @param int $id |
2038
|
|
|
*/ |
2039
|
|
|
public static function deleteProject($id) |
2040
|
|
|
{ |
2041
|
|
|
$project = self::getProject($id); |
2042
|
|
|
if ($project) { |
|
|
|
|
2043
|
|
|
Database::getManager()->remove($project); |
2044
|
|
|
Database::getManager()->flush(); |
2045
|
|
|
} |
2046
|
|
|
} |
2047
|
|
|
|
2048
|
|
|
/** |
2049
|
|
|
* @param string $url |
2050
|
|
|
* |
2051
|
|
|
* @return FormValidator |
2052
|
|
|
*/ |
2053
|
|
|
public static function getProjectForm($url) |
2054
|
|
|
{ |
2055
|
|
|
$form = new FormValidator('project', 'post', $url); |
2056
|
|
|
$form->addText('name', get_lang('Name')); |
2057
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
2058
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
2059
|
|
|
|
2060
|
|
|
return $form; |
2061
|
|
|
} |
2062
|
|
|
|
2063
|
|
|
/** |
2064
|
|
|
* @return array |
2065
|
|
|
*/ |
2066
|
|
|
public static function getStatusAdminList() |
2067
|
|
|
{ |
2068
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
2069
|
|
|
|
2070
|
|
|
$list = []; |
2071
|
|
|
/** @var Status $row */ |
2072
|
|
|
foreach ($items as $row) { |
2073
|
|
|
$list[] = [ |
2074
|
|
|
'id' => $row->getId(), |
2075
|
|
|
'code' => $row->getCode(), |
2076
|
|
|
'0' => $row->getId(), |
2077
|
|
|
'1' => $row->getName(), |
2078
|
|
|
'2' => $row->getDescription(), |
2079
|
|
|
'3' => $row->getId(), |
2080
|
|
|
]; |
2081
|
|
|
} |
2082
|
|
|
|
2083
|
|
|
return $list; |
2084
|
|
|
} |
2085
|
|
|
|
2086
|
|
|
/** |
2087
|
|
|
* @return array |
2088
|
|
|
*/ |
2089
|
|
|
public static function getStatusSimple() |
2090
|
|
|
{ |
2091
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->findAll(); |
2092
|
|
|
|
2093
|
|
|
$list = []; |
2094
|
|
|
/** @var Project $row */ |
2095
|
|
|
foreach ($projects as $row) { |
2096
|
|
|
$list[] = [ |
2097
|
|
|
'id' => $row->getId(), |
2098
|
|
|
'0' => $row->getId(), |
2099
|
|
|
'1' => Display::url($row->getName()), |
|
|
|
|
2100
|
|
|
'2' => $row->getDescription(), |
2101
|
|
|
]; |
2102
|
|
|
} |
2103
|
|
|
|
2104
|
|
|
return $list; |
2105
|
|
|
} |
2106
|
|
|
|
2107
|
|
|
/** |
2108
|
|
|
* @return int |
2109
|
|
|
*/ |
2110
|
|
|
public static function getStatusCount() |
2111
|
|
|
{ |
2112
|
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Status')->createQueryBuilder('p') |
2113
|
|
|
->select('COUNT(p.id)') |
2114
|
|
|
->getQuery() |
2115
|
|
|
->getSingleScalarResult(); |
2116
|
|
|
|
2117
|
|
|
return $count; |
2118
|
|
|
} |
2119
|
|
|
|
2120
|
|
|
/** |
2121
|
|
|
* @param array $params |
2122
|
|
|
*/ |
2123
|
|
|
public static function addStatus($params) |
2124
|
|
|
{ |
2125
|
|
|
$item = new Status(); |
2126
|
|
|
$item->setCode(URLify::filter($params['name'])); |
2127
|
|
|
$item->setName($params['name']); |
2128
|
|
|
$item->setDescription($params['description']); |
2129
|
|
|
|
2130
|
|
|
Database::getManager()->persist($item); |
2131
|
|
|
Database::getManager()->flush(); |
2132
|
|
|
} |
2133
|
|
|
|
2134
|
|
|
/** |
2135
|
|
|
* @param $id |
2136
|
|
|
* |
2137
|
|
|
* @return Project |
2138
|
|
|
*/ |
2139
|
|
|
public static function getStatus($id) |
2140
|
|
|
{ |
2141
|
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Status')->find($id); |
2142
|
|
|
} |
2143
|
|
|
|
2144
|
|
|
/** |
2145
|
|
|
* @param int $id |
2146
|
|
|
* @param array $params |
2147
|
|
|
*/ |
2148
|
|
|
public static function updateStatus($id, $params) |
2149
|
|
|
{ |
2150
|
|
|
$item = self::getStatus($id); |
2151
|
|
|
$item->setName($params['name']); |
2152
|
|
|
$item->setDescription($params['description']); |
2153
|
|
|
|
2154
|
|
|
Database::getManager()->merge($item); |
2155
|
|
|
Database::getManager()->flush(); |
2156
|
|
|
} |
2157
|
|
|
|
2158
|
|
|
/** |
2159
|
|
|
* @param int $id |
2160
|
|
|
*/ |
2161
|
|
|
public static function deleteStatus($id) |
2162
|
|
|
{ |
2163
|
|
|
$item = self::getStatus($id); |
2164
|
|
|
if ($item) { |
|
|
|
|
2165
|
|
|
Database::getManager()->remove($item); |
2166
|
|
|
Database::getManager()->flush(); |
2167
|
|
|
} |
2168
|
|
|
} |
2169
|
|
|
|
2170
|
|
|
/** |
2171
|
|
|
* @param string $url |
2172
|
|
|
* |
2173
|
|
|
* @return FormValidator |
2174
|
|
|
*/ |
2175
|
|
|
public static function getStatusForm($url) |
2176
|
|
|
{ |
2177
|
|
|
$form = new FormValidator('status', 'post', $url); |
2178
|
|
|
$form->addText('name', get_lang('Name')); |
2179
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
2180
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
2181
|
|
|
|
2182
|
|
|
return $form; |
2183
|
|
|
} |
2184
|
|
|
|
2185
|
|
|
/** |
2186
|
|
|
* @return array |
2187
|
|
|
*/ |
2188
|
|
|
public static function getPriorityAdminList() |
2189
|
|
|
{ |
2190
|
|
|
$items = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
2191
|
|
|
|
2192
|
|
|
$list = []; |
2193
|
|
|
/** @var Status $row */ |
2194
|
|
|
foreach ($items as $row) { |
2195
|
|
|
$list[] = [ |
2196
|
|
|
'id' => $row->getId(), |
2197
|
|
|
'code' => $row->getCode(), |
2198
|
|
|
'0' => $row->getId(), |
2199
|
|
|
'1' => $row->getName(), |
2200
|
|
|
'2' => $row->getDescription(), |
2201
|
|
|
'3' => $row->getId(), |
2202
|
|
|
]; |
2203
|
|
|
} |
2204
|
|
|
|
2205
|
|
|
return $list; |
2206
|
|
|
} |
2207
|
|
|
|
2208
|
|
|
/** |
2209
|
|
|
* @return array |
2210
|
|
|
*/ |
2211
|
|
|
public static function getPrioritySimple() |
2212
|
|
|
{ |
2213
|
|
|
$projects = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->findAll(); |
2214
|
|
|
|
2215
|
|
|
$list = []; |
2216
|
|
|
/** @var Priority $row */ |
2217
|
|
|
foreach ($projects as $row) { |
2218
|
|
|
$list[] = [ |
2219
|
|
|
'id' => $row->getId(), |
2220
|
|
|
'0' => $row->getId(), |
2221
|
|
|
'1' => Display::url($row->getName()), |
|
|
|
|
2222
|
|
|
'2' => $row->getDescription(), |
2223
|
|
|
]; |
2224
|
|
|
} |
2225
|
|
|
|
2226
|
|
|
return $list; |
2227
|
|
|
} |
2228
|
|
|
|
2229
|
|
|
/** |
2230
|
|
|
* @return int |
2231
|
|
|
*/ |
2232
|
|
|
public static function getPriorityCount() |
2233
|
|
|
{ |
2234
|
|
|
$count = Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->createQueryBuilder('p') |
2235
|
|
|
->select('COUNT(p.id)') |
2236
|
|
|
->getQuery() |
2237
|
|
|
->getSingleScalarResult(); |
2238
|
|
|
|
2239
|
|
|
return $count; |
2240
|
|
|
} |
2241
|
|
|
|
2242
|
|
|
/** |
2243
|
|
|
* @param array $params |
2244
|
|
|
*/ |
2245
|
|
|
public static function addPriority($params) |
2246
|
|
|
{ |
2247
|
|
|
$item = new Priority(); |
2248
|
|
|
$item |
2249
|
|
|
->setCode(URLify::filter($params['name'])) |
2250
|
|
|
->setName($params['name']) |
2251
|
|
|
->setDescription($params['description']) |
2252
|
|
|
->setColor('') |
2253
|
|
|
->setInsertUserId(api_get_user_id()) |
2254
|
|
|
->setUrgency('') |
2255
|
|
|
; |
2256
|
|
|
|
2257
|
|
|
Database::getManager()->persist($item); |
2258
|
|
|
Database::getManager()->flush(); |
2259
|
|
|
} |
2260
|
|
|
|
2261
|
|
|
/** |
2262
|
|
|
* @param $id |
2263
|
|
|
* |
2264
|
|
|
* @return Priority |
2265
|
|
|
*/ |
2266
|
|
|
public static function getPriority($id) |
2267
|
|
|
{ |
2268
|
|
|
return Database::getManager()->getRepository('ChamiloTicketBundle:Priority')->find($id); |
2269
|
|
|
} |
2270
|
|
|
|
2271
|
|
|
/** |
2272
|
|
|
* @param int $id |
2273
|
|
|
* @param array $params |
2274
|
|
|
*/ |
2275
|
|
|
public static function updatePriority($id, $params) |
2276
|
|
|
{ |
2277
|
|
|
$item = self::getPriority($id); |
2278
|
|
|
$item->setName($params['name']); |
2279
|
|
|
$item->setDescription($params['description']); |
2280
|
|
|
|
2281
|
|
|
Database::getManager()->merge($item); |
2282
|
|
|
Database::getManager()->flush(); |
2283
|
|
|
} |
2284
|
|
|
|
2285
|
|
|
/** |
2286
|
|
|
* @param int $id |
2287
|
|
|
*/ |
2288
|
|
|
public static function deletePriority($id) |
2289
|
|
|
{ |
2290
|
|
|
$item = self::getPriority($id); |
2291
|
|
|
if ($item) { |
|
|
|
|
2292
|
|
|
Database::getManager()->remove($item); |
2293
|
|
|
Database::getManager()->flush(); |
2294
|
|
|
} |
2295
|
|
|
} |
2296
|
|
|
|
2297
|
|
|
/** |
2298
|
|
|
* @param string $url |
2299
|
|
|
* |
2300
|
|
|
* @return FormValidator |
2301
|
|
|
*/ |
2302
|
|
|
public static function getPriorityForm($url) |
2303
|
|
|
{ |
2304
|
|
|
$form = new FormValidator('priority', 'post', $url); |
2305
|
|
|
$form->addText('name', get_lang('Name')); |
2306
|
|
|
$form->addHtmlEditor('description', get_lang('Description')); |
2307
|
|
|
$form->addButtonUpdate(get_lang('Save')); |
2308
|
|
|
|
2309
|
|
|
return $form; |
2310
|
|
|
} |
2311
|
|
|
|
2312
|
|
|
/** |
2313
|
|
|
* Returns a list of menu elements for the tickets system's configuration. |
2314
|
|
|
* |
2315
|
|
|
* @param string $exclude The element to exclude from the list |
2316
|
|
|
* |
2317
|
|
|
* @return array |
2318
|
|
|
*/ |
2319
|
|
|
public static function getSettingsMenuItems($exclude = null) |
2320
|
|
|
{ |
2321
|
|
|
$project = [ |
2322
|
|
|
'icon' => 'project.png', |
2323
|
|
|
'url' => 'projects.php', |
2324
|
|
|
'content' => get_lang('Projects'), |
2325
|
|
|
]; |
2326
|
|
|
$status = [ |
2327
|
|
|
'icon' => 'check-circle.png', |
2328
|
|
|
'url' => 'status.php', |
2329
|
|
|
'content' => get_lang('Status'), |
2330
|
|
|
]; |
2331
|
|
|
$priority = [ |
2332
|
|
|
'icon' => 'tickets_urgent.png', |
2333
|
|
|
'url' => 'priorities.php', |
2334
|
|
|
'content' => get_lang('Priority'), |
2335
|
|
|
]; |
2336
|
|
|
switch ($exclude) { |
2337
|
|
|
case 'project': |
2338
|
|
|
$items = [$status, $priority]; |
2339
|
|
|
break; |
2340
|
|
|
case 'status': |
2341
|
|
|
$items = [$project, $priority]; |
2342
|
|
|
break; |
2343
|
|
|
case 'priority': |
2344
|
|
|
$items = [$project, $status]; |
2345
|
|
|
break; |
2346
|
|
|
default: |
2347
|
|
|
$items = [$project, $status, $priority]; |
2348
|
|
|
break; |
2349
|
|
|
} |
2350
|
|
|
|
2351
|
|
|
return $items; |
2352
|
|
|
} |
2353
|
|
|
|
2354
|
|
|
/** |
2355
|
|
|
* Returns a list of strings representing the default statuses. |
2356
|
|
|
* |
2357
|
|
|
* @return array |
2358
|
|
|
*/ |
2359
|
|
|
public static function getDefaultStatusList() |
2360
|
|
|
{ |
2361
|
|
|
return [ |
2362
|
|
|
self::STATUS_NEW, |
2363
|
|
|
self::STATUS_PENDING, |
2364
|
|
|
self::STATUS_UNCONFIRMED, |
2365
|
|
|
self::STATUS_CLOSE, |
2366
|
|
|
self::STATUS_FORWARDED, |
2367
|
|
|
]; |
2368
|
|
|
} |
2369
|
|
|
|
2370
|
|
|
/** |
2371
|
|
|
* @return array |
2372
|
|
|
*/ |
2373
|
|
|
public static function getDefaultPriorityList() |
2374
|
|
|
{ |
2375
|
|
|
return [ |
2376
|
|
|
self::PRIORITY_NORMAL, |
2377
|
|
|
self::PRIORITY_HIGH, |
2378
|
|
|
self::PRIORITY_LOW, |
2379
|
|
|
self::STATUS_CLOSE, |
2380
|
|
|
self::STATUS_FORWARDED, |
2381
|
|
|
]; |
2382
|
|
|
} |
2383
|
|
|
|
2384
|
|
|
/** |
2385
|
|
|
* Deletes the user from all the ticket system. |
2386
|
|
|
* |
2387
|
|
|
* @param int $userId |
2388
|
|
|
*/ |
2389
|
|
|
public static function deleteUserFromTicketSystem($userId) |
2390
|
|
|
{ |
2391
|
|
|
$userId = (int) $userId; |
2392
|
|
|
$schema = Database::getManager()->getConnection()->getSchemaManager(); |
2393
|
|
|
|
2394
|
|
|
if ($schema->tablesExist('ticket_assigned_log')) { |
2395
|
|
|
$sql = "UPDATE ticket_assigned_log SET user_id = NULL WHERE user_id = $userId"; |
2396
|
|
|
Database::query($sql); |
2397
|
|
|
|
2398
|
|
|
$sql = "UPDATE ticket_assigned_log SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
2399
|
|
|
Database::query($sql); |
2400
|
|
|
} |
2401
|
|
|
|
2402
|
|
|
if ($schema->tablesExist('ticket_ticket')) { |
2403
|
|
|
$sql = "UPDATE ticket_ticket SET assigned_last_user = NULL WHERE assigned_last_user = $userId"; |
2404
|
|
|
Database::query($sql); |
2405
|
|
|
|
2406
|
|
|
$sql = "UPDATE ticket_ticket SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
2407
|
|
|
Database::query($sql); |
2408
|
|
|
|
2409
|
|
|
$sql = "UPDATE ticket_ticket SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
2410
|
|
|
Database::query($sql); |
2411
|
|
|
} |
2412
|
|
|
|
2413
|
|
|
if ($schema->tablesExist('ticket_category')) { |
2414
|
|
|
$sql = "UPDATE ticket_category SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
2415
|
|
|
Database::query($sql); |
2416
|
|
|
|
2417
|
|
|
$sql = "UPDATE ticket_category SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
2418
|
|
|
Database::query($sql); |
2419
|
|
|
} |
2420
|
|
|
|
2421
|
|
|
if ($schema->tablesExist('ticket_category_rel_user')) { |
2422
|
|
|
$sql = "DELETE FROM ticket_category_rel_user WHERE user_id = $userId"; |
2423
|
|
|
Database::query($sql); |
2424
|
|
|
} |
2425
|
|
|
|
2426
|
|
|
if ($schema->tablesExist('ticket_message')) { |
2427
|
|
|
$sql = "UPDATE ticket_message SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
2428
|
|
|
Database::query($sql); |
2429
|
|
|
|
2430
|
|
|
$sql = "UPDATE ticket_message SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
2431
|
|
|
Database::query($sql); |
2432
|
|
|
} |
2433
|
|
|
|
2434
|
|
|
if ($schema->tablesExist('ticket_message_attachments')) { |
2435
|
|
|
$sql = "UPDATE ticket_message_attachments SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
2436
|
|
|
Database::query($sql); |
2437
|
|
|
|
2438
|
|
|
$sql = "UPDATE ticket_message_attachments SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
2439
|
|
|
Database::query($sql); |
2440
|
|
|
} |
2441
|
|
|
|
2442
|
|
|
if ($schema->tablesExist('ticket_priority')) { |
2443
|
|
|
$sql = "UPDATE ticket_priority SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
2444
|
|
|
Database::query($sql); |
2445
|
|
|
|
2446
|
|
|
$sql = "UPDATE ticket_priority SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
2447
|
|
|
Database::query($sql); |
2448
|
|
|
} |
2449
|
|
|
|
2450
|
|
|
if ($schema->tablesExist('ticket_project')) { |
2451
|
|
|
$sql = "UPDATE ticket_project SET sys_insert_user_id = NULL WHERE sys_insert_user_id = $userId"; |
2452
|
|
|
Database::query($sql); |
2453
|
|
|
|
2454
|
|
|
$sql = "UPDATE ticket_project SET sys_lastedit_user_id = NULL WHERE sys_lastedit_user_id = $userId"; |
2455
|
|
|
Database::query($sql); |
2456
|
|
|
} |
2457
|
|
|
} |
2458
|
|
|
|
2459
|
|
|
/** |
2460
|
|
|
* @param array $userInfo |
2461
|
|
|
* @param int $projectId |
2462
|
|
|
* |
2463
|
|
|
* @return bool |
2464
|
|
|
*/ |
2465
|
|
|
public static function userIsAllowInProject($userInfo, $projectId) |
2466
|
|
|
{ |
2467
|
|
|
if (api_is_platform_admin()) { |
2468
|
|
|
return true; |
2469
|
|
|
} |
2470
|
|
|
|
2471
|
|
|
$allowRoleList = self::getAllowedRolesFromProject($projectId); |
2472
|
|
|
|
2473
|
|
|
// Check if a role was set to the project |
2474
|
|
|
// Project 1 is considered the default and is accessible to all users |
2475
|
|
|
if (!empty($allowRoleList) && is_array($allowRoleList)) { |
2476
|
|
|
if (in_array($userInfo['status'], $allowRoleList)) { |
2477
|
|
|
return true; |
2478
|
|
|
} |
2479
|
|
|
} |
2480
|
|
|
|
2481
|
|
|
return false; |
2482
|
|
|
} |
2483
|
|
|
|
2484
|
|
|
/** |
2485
|
|
|
* @param int $projectId |
2486
|
|
|
* |
2487
|
|
|
* @todo load from database instead of configuration.php setting |
2488
|
|
|
* |
2489
|
|
|
* @return array |
2490
|
|
|
*/ |
2491
|
|
|
public static function getAllowedRolesFromProject($projectId) |
2492
|
|
|
{ |
2493
|
|
|
$options = api_get_configuration_value('ticket_project_user_roles'); |
2494
|
|
|
if ($options) { |
2495
|
|
|
if (isset($options['permissions'][$projectId])) { |
2496
|
|
|
return $options['permissions'][$projectId]; |
2497
|
|
|
} |
2498
|
|
|
} |
2499
|
|
|
|
2500
|
|
|
return []; |
2501
|
|
|
} |
2502
|
|
|
|
2503
|
|
|
public static function notifiyTicketUpdated(int $ticketId, int $categoryId, string $message) |
2504
|
|
|
{ |
2505
|
|
|
$subject = get_lang('TicketUpdated'); |
2506
|
|
|
|
2507
|
|
|
TicketManager::sendNotification($ticketId, $subject, $message); |
2508
|
|
|
|
2509
|
|
|
if (empty($categoryId)) { |
2510
|
|
|
return; |
2511
|
|
|
} |
2512
|
|
|
|
2513
|
|
|
$usersInCategory = self::getUsersInCategory($categoryId); |
2514
|
|
|
|
2515
|
|
|
if (!empty($usersInCategory)) { |
2516
|
|
|
foreach ($usersInCategory as $data) { |
2517
|
|
|
if ($data['user_id']) { |
2518
|
|
|
self::sendNotification($ticketId, $subject, $message, $data['user_id']); |
2519
|
|
|
} |
2520
|
|
|
} |
2521
|
|
|
|
2522
|
|
|
return; |
2523
|
|
|
} |
2524
|
|
|
|
2525
|
|
|
if ('true' === api_get_setting('ticket_send_warning_to_all_admins')) { |
2526
|
|
|
$categoryInfo = self::getCategory($categoryId); |
2527
|
|
|
|
2528
|
|
|
$warningNoUsers = sprintf( |
2529
|
|
|
get_lang('WarningCategoryXDoesntHaveUsers'), |
2530
|
|
|
$categoryInfo['name'] |
2531
|
|
|
); |
2532
|
|
|
|
2533
|
|
|
$message = Display::return_message($warningNoUsers, 'warning') |
2534
|
|
|
.$message; |
2535
|
|
|
|
2536
|
|
|
$adminsToNotify = UserManager::get_all_administrators(); |
2537
|
|
|
|
2538
|
|
|
foreach ($adminsToNotify as $userId => $data) { |
2539
|
|
|
if ($data['active']) { |
2540
|
|
|
self::sendNotification($ticketId, $subject, $message, $userId); |
2541
|
|
|
} |
2542
|
|
|
} |
2543
|
|
|
} |
2544
|
|
|
} |
2545
|
|
|
} |
2546
|
|
|
|
In PHP, under loose comparison (like
==
, or!=
, orswitch
conditions), values of different types might be equal.For
integer
values, zero is a special case, in particular the following results might be unexpected: