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<?php |
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namespace NotificationChannels\Zendesk; |
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use NotificationChannels\Zendesk\Exceptions\CouldNotCreateMessage; |
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class ZendeskMessage |
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{ |
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/** @var int|null */ |
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protected $ticket; |
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/** @var string */ |
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protected $subject; |
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/** @var array */ |
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protected $requester = []; |
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/** @var string */ |
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protected $description = ''; |
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/** @var string */ |
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protected $type; |
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/** @var string */ |
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protected $status = 'new'; |
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/** @var array */ |
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protected $tags = []; |
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/** @var string */ |
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protected $content = ''; |
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/** @var string */ |
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protected $htmlContent = ''; |
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/** @var bool */ |
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protected $isPublic = false; |
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/** @var string */ |
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protected $priority = 'normal'; |
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/** @var array */ |
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protected $customFields = []; |
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/** @var int */ |
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protected $groupId = ''; |
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/** |
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* @param string $subject |
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* |
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* @return static |
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*/ |
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public static function create($subject = '', $description = '') |
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{ |
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return new static($subject, $description); |
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} |
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/** |
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* @param string $subject |
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*/ |
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public function __construct($subject = '', $description = '') |
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{ |
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$this->subject = $subject; |
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$this->description = $description; |
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$this->content = $description; |
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} |
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/** |
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* Set the ticket subject. |
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* |
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* @param $subject |
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* |
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* @return $this |
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*/ |
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public function subject($subject) |
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{ |
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$this->subject = $subject; |
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return $this; |
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} |
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/** |
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* Set the ticket customer name. |
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* |
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* @param string $name |
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* @param string $email |
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* |
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* @return $this |
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*/ |
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public function from($name, $email) |
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{ |
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$this->requester = [ |
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'name' => $name, |
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'email' => $email, |
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]; |
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return $this; |
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} |
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/** |
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* Set the content message. |
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* |
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* @param $content |
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* |
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* @return $this |
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*/ |
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public function content($content) |
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{ |
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$this->content = $content; |
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return $this; |
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} |
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/** |
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* Set the HTML content of message. |
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* |
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* @param string $html |
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* |
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* @return $this |
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*/ |
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public function htmlContent($html) |
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{ |
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$this->htmlContent = $html; |
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return $this; |
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} |
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/** |
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* Set the description. |
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* |
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* @param string $description |
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* |
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* @return $this |
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*/ |
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public function description($description) |
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{ |
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$this->description = $description; |
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return $this; |
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} |
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/** |
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* Set the ticket type. |
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* Allowed values are problem, incident, question, or task. |
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* |
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* @param string $type |
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* |
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* @return $this |
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*/ |
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public function type($type) |
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{ |
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if (! in_array($type, ['problem', 'incident', 'question', 'task'])) { |
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throw CouldNotCreateMessage::invalidType($type); |
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} |
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$this->type = $type; |
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return $this; |
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} |
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/** |
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* Set the ticket priority. |
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* Allowed values are urgent, high, normal, or low. |
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* |
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* @param string $priority |
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* |
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* @return $this |
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*/ |
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public function priority($priority) |
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{ |
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if (! in_array($priority, ['urgent', 'high', 'normal', 'low'])) { |
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throw CouldNotCreateMessage::invalidPriority($priority); |
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} |
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$this->priority = $priority; |
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return $this; |
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} |
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/** |
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* Set the ticket status. |
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* Allowed values are new, open, pending, hold, solved or closed. |
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* |
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* @return $this |
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*/ |
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public function status($status) |
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{ |
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if (! in_array($status, ['new', 'open', 'pending', 'hold', 'solved', 'closed'])) { |
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throw CouldNotCreateMessage::invalidStatus($status); |
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} |
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$this->status = $status; |
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return $this; |
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} |
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/** |
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* Set the message to be public. |
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* |
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* @return $this |
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*/ |
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public function visible() |
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{ |
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$this->isPublic = true; |
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return $this; |
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} |
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/** |
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* Add a tag to the ticket. |
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* |
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* @param string $tag |
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* |
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* @return $this |
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*/ |
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public function tag($tag) |
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{ |
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$this->tags[] = $tag; |
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return $this; |
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} |
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/** |
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* Set the value of custom field in the new ticket. |
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* |
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* @param int $id |
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* @param string $value |
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* |
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* @return $this |
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*/ |
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public function customField($id, $value) |
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{ |
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$this->customFields[] = [ |
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'id' => $id, |
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'value' => $value, |
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]; |
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return $this; |
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} |
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/** |
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* Set the value of group id. |
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* |
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* @param int $id |
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* |
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* @return $this |
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*/ |
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public function group($id) |
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{ |
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$this->groupId = $id; |
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return $this; |
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} |
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/** |
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* Set the ticket id. If it set the system will update |
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* the ticket rather than create a new ticket. |
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* |
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* @param int $id |
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* |
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* @return $this |
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*/ |
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public function ticket($id) |
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{ |
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$this->ticket = $id; |
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return $this; |
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} |
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/** |
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* Return the comment array. |
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* |
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* @see https://developer.zendesk.com/rest_api/docs/core/ticket_audits#audit-events Documentation of ticket comment. |
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* |
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* @return array |
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*/ |
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public function getComment() |
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{ |
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$comment = []; |
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if ($this->htmlContent !== '') { |
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$comment['html_body'] = $this->htmlContent; |
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} |
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if ($this->content !== '') { |
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$comment['body'] = $this->content; |
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} |
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$comment['public'] = $this->isPublic; |
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return $comment; |
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} |
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/** |
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* @return array |
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*/ |
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public function toArray() |
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{ |
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return [ |
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'subject' => $this->subject, |
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'comment' => $this->getComment(), |
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'requester' => $this->requester, |
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'description' => $this->description, |
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'type' => $this->type, |
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'status' => $this->status, |
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'tags' => $this->tags, |
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'priority' => $this->priority, |
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'custom_fields' => $this->customFields, |
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'group_id' => $this->groupId, |
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'ticket' => $this->ticket, |
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]; |
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} |
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} |
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