alxarafe / alixar

public/htdocs/ticket/card.php

<?php

/* Copyright (C) 2013-2016  Jean-François FERRY         <hello@librethic.io>
 * Copyright (C) 2016       Christophe Battarel         <christophe@altairis.fr>
 * Copyright (C) 2018       Laurent Destailleur         <eldy@users.sourceforge.net>
 * Copyright (C) 2021-2024  Frédéric France		        <frederic.france@netlogic.fr>
 * Copyright (C) 2021       Alexandre Spangaro          <aspangaro@open-dsi.fr>
 * Copyright (C) 2022-2023  Charlene Benke              <charlene@patas-monkey.com>
 * Copyright (C) 2023       Benjamin Falière		    <benjamin.faliere@altairis.fr>
 * Copyright (C) 2024		MDW							<mdeweerd@users.noreply.github.com>
 * Copyright (C) 2024	    Irvine FLEITH		        <irvine.fleith@atm-consulting.fr>
 * Copyright (C) 2024       Rafael San José             <rsanjose@alxarafe.com>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */

use Dolibarr\Code\Categories\Classes\Categorie;
use Dolibarr\Code\Contact\Classes\Contact;
use Dolibarr\Code\Contrat\Classes\Contrat;
use Dolibarr\Code\Core\Classes\ExtraFields;
use Dolibarr\Code\Core\Classes\Form;
use Dolibarr\Code\Core\Classes\FormActions;
use Dolibarr\Code\Core\Classes\FormContract;
use Dolibarr\Code\Core\Classes\FormFile;
use Dolibarr\Code\Core\Classes\FormProjets;
use Dolibarr\Code\Core\Classes\FormTicket;
use Dolibarr\Code\Core\Classes\Translate;
use Dolibarr\Code\Projet\Classes\Project;
use Dolibarr\Code\Societe\Classes\Societe;
use Dolibarr\Code\Ticket\Classes\ActionsTicket;
use Dolibarr\Code\Ticket\Classes\Ticket;
use Dolibarr\Code\User\Classes\User;
use Dolibarr\Lib\ViewMain;

/**
 *   \file
 * htdocs/ticket/card.php
 *   \ingroup    ticket
 *   \brief      Page to create/edit/view Tickets
 */

// Load Dolibarr environment
require constant('DOL_DOCUMENT_ROOT') . '/main.inc.php';
require_once constant('DOL_DOCUMENT_ROOT') . '/core/lib/ticket.lib.php';
require_once constant('DOL_DOCUMENT_ROOT') . '/core/lib/date.lib.php';
require_once constant('DOL_DOCUMENT_ROOT') . '/core/lib/company.lib.php';
if (isModEnabled('project')) {
    include_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
    include_once DOL_DOCUMENT_ROOT . '/core/lib/project.lib.php';
}
if (isModEnabled('contract')) {
    include_once DOL_DOCUMENT_ROOT . '/core/class/html.formcontract.class.php';
    include_once DOL_DOCUMENT_ROOT . '/core/lib/contract.lib.php';
    include_once DOL_DOCUMENT_ROOT . '/contrat/class/contrat.class.php';
}

// Load translation files required by the page
$langs->loadLangs(array("companies", "other", "ticket"));

// Get parameters
$id = GETPOSTINT('id');
$ref = GETPOST('ref', 'alpha');
$track_id = GETPOST('track_id', 'alpha', 3);
$socid = GETPOSTINT('socid');
$contactid = GETPOSTINT('contactid');
$projectid = GETPOSTINT('projectid');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');

$action = GETPOST('action', 'aZ09');
$cancel = GETPOST('cancel', 'alpha');
$backtopage = GETPOST('backtopage', 'alpha');
$backtopageforcancel = GETPOST('backtopageforcancel', 'alpha');

$sortfield = GETPOST('sortfield', 'aZ09comma') ? GETPOST('sortfield', 'aZ09comma') : "a.datep";
$sortorder = GETPOST('sortorder', 'aZ09comma') ? GETPOST('sortorder', 'aZ09comma') : "desc";
$search_rowid = GETPOST('search_rowid');
$search_agenda_label = GETPOST('search_agenda_label');

if (GETPOST('actioncode', 'array')) {
    $actioncode = GETPOST('actioncode', 'array', 3);
    if (!count($actioncode)) {
        $actioncode = '0';
    }
} else {
    $actioncode = GETPOST("actioncode", "alpha", 3) ? GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
}

// Initialize technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array
$hookmanager->initHooks(array('ticketcard', 'globalcard'));

$object = new Ticket($db);
$extrafields = new ExtraFields($db);

// Fetch optionals attributes and labels
$extrafields->fetch_name_optionals_label($object->table_element);

$search_array_options = $extrafields->getOptionalsFromPost($object->table_element, '', 'search_');

// Initialize array of search criteria
$search_all = GETPOST("search_all", 'alpha');
$search = array();
foreach ($object->fields as $key => $val) {
    if (GETPOST('search_' . $key, 'alpha')) {
        $search[$key] = GETPOST('search_' . $key, 'alpha');
    }
}

if (empty($action) && empty($id) && empty($ref)) {
    $action = 'view';
}

// Select mail models is same action as add_message
if (GETPOST('modelselected', 'alpha')) {
    $action = 'presend';
}

// Load object
//include DOL_DOCUMENT_ROOT.'/core/actions_fetchobject.inc.php';  // Must be include, not include_once. Include fetch and fetch_thirdparty but not fetch_optionals
if ($id || $track_id || $ref) {
    $res = $object->fetch($id, $ref, $track_id);
    if ($res >= 0) {
        $id = $object->id;
        $track_id = $object->track_id;
    }
}

$now = dol_now();

$actionobject = new ActionsTicket($db);

// Store current page url
$url_page_current = constant('BASE_URL') . '/ticket/card.php';

// Security check - Protection if external user
if ($user->socid > 0) {
    $socid = $user->socid;
}
$result = restrictedArea($user, 'ticket', $object->id);

$triggermodname = 'TICKET_MODIFY';

// Permissions
$permissiontoread = $user->hasRight('ticket', 'read');
$permissiontoadd = $user->hasRight('ticket', 'write');
$permissiontodelete = $user->hasRight('ticket', 'delete');

$upload_dir = $conf->ticket->dir_output;


/*
 * Actions
 */

$parameters = array();
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) {
    setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}

$error = 0;
if (empty($reshook)) {
    // Purge search criteria
    if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers{
        $actioncode = '';
        $search_agenda_label = '';
    }

    $backurlforlist = constant('BASE_URL') . '/ticket/list.php';

    if (empty($backtopage) || ($cancel && empty($id))) {
        if (empty($backtopage) || ($cancel && strpos($backtopage, '__ID__'))) {
            if (empty($id) && (($action != 'add' && $action != 'create') || $cancel)) {
                $backtopage = $backurlforlist;
            } else {
                $backtopage = '/ticket/card.php?id=' . ((!empty($id) && $id > 0) ? $id : '__ID__');
            }
        }
    }

    if ($cancel) {
        if (!empty($backtopageforcancel)) {
            header("Location: " . $backtopageforcancel);
            exit;
        } elseif (!empty($backtopage)) {
            header("Location: " . $backtopage);
            exit;
        }
        $action = 'view';
    }

    if (($action == 'add' || ($action == 'update' && $object->status < Ticket::STATUS_CLOSED)) && $permissiontoadd) {

Consider adding parentheses for clarity. Current Interpretation: ($action == 'add' || $action == 'update' && $object->status < Dolibarr\Code\Ticket\Classes\Ticket::STATUS_CLOSED) && $permissiontoadd, Probably Intended Meaning: $action == 'add' || ($action == 'update' && $object->status < Dolibarr\Code\Ticket\Classes\Ticket::STATUS_CLOSED && $permissiontoadd)

        $ifErrorAction = $action == 'add' ? 'create' : 'edit';
        if ($action == 'add') $object->track_id = null;
        $error = 0;

        $fieldsToCheck = [
            'ref' => ['check' => 'alpha', 'langs' => 'Ref'],
            'type_code' => ['check' => 'alpha', 'langs' => 'TicketTypeRequest'],
            'category_code' => ['check' => 'alpha', 'langs' => 'TicketCategory'],
            'severity_code' => ['check' => 'alpha', 'langs' => 'TicketSeverity'],
            'subject' => ['check' => 'alphanohtml', 'langs' => 'Subject'],
            'message' => ['check' => 'restricthtml', 'langs' => 'Message']
        ];

        FormTicket::checkRequiredFields($fieldsToCheck, $error);

        if (!empty($error)) {
            $action = $ifErrorAction;
        }

        $ret = $extrafields->setOptionalsFromPost(null, $object);
        if ($ret < 0) {
            $error++;
        }
        $getRef = GETPOST('ref', 'alpha');

        if (!empty($getRef)) {
            $isExistingRef = $object->checkExistingRef($action, $getRef);
        } else {
            $isExistingRef = true;
        }

        $style = '';

        if ($isExistingRef) {
            if ($action == 'update') {
                $error++;
                $action = 'edit';
                $style = 'errors';
            } elseif ($action == 'add') {
                $object->ref = $object->getDefaultRef();
                $object->track_id = null;
                $style = 'warnings';
            }
            if (!empty($getRef)) {
                setEventMessage($langs->trans('TicketRefAlreadyUsed', $getRef, $object->ref), $style);
            }
        }
        if (!$error) {
            $db->begin();

            $object->type_code = GETPOST('type_code', 'alpha');
            $object->category_code = GETPOST('category_code', 'alpha');
            $object->severity_code = GETPOST('severity_code', 'alpha');
            $object->subject = GETPOST('subject', 'alpha');
            $object->message = GETPOST('message', 'restricthtml');
            $object->fk_soc = GETPOSTINT('socid');
            $fk_user_assign = GETPOSTINT('fk_user_assign');
            $object->fk_project = GETPOSTINT('projectid');
            $object->fk_contract = GETPOSTINT('fk_contract');

            if ($fk_user_assign > 0) {
                $object->fk_user_assign = $fk_user_assign;
                $object->status = $object::STATUS_ASSIGNED;
            }

            if ($action == 'add') {
                $object->type_code = GETPOST("type_code", 'alpha');
                $object->type_label = $langs->trans($langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label'));
                $object->category_label = $langs->trans($langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label'));
                $object->severity_label = $langs->trans($langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label'));
                $object->fk_user_create = $user->id;
                $object->email_from = $user->email;
                $object->origin_email = null;
                $notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
                $object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
                $object->context['contact_id'] = GETPOSTINT('contact_id');
                $id = $object->create($user);
            } else {
                $id = $object->update($user);
            }

            if ($id <= 0) {
                $error++;
                setEventMessages($object->error, $object->errors, 'errors');
                $action = $ifErrorAction;
            }

            if (!$error) {
                // Category association
                $categories = GETPOST('categories', 'array');
                $object->setCategories($categories);
            }

            if ($action == 'add') {
                if (!$error) {
                    // Add contact
                    $contactid = GETPOSTINT('contactid');
                    $type_contact = GETPOST("type", 'alpha');

                    if ($contactid > 0 && $type_contact) {
                        $typeid = (GETPOST('typecontact') ? GETPOST('typecontact') : GETPOST('type'));
                        $result = $object->add_contact($contactid, $typeid, 'external');
                    }

                    // Link ticket to project
                    if (GETPOST('origin', 'alpha') == 'projet') {
                        $projectid = GETPOSTINT('originid');
                    } else {
                        $projectid = GETPOSTINT('projectid');
                    }

                    if ($projectid > 0) {
                        $object->setProject($projectid);
                    }

                    // Auto mark as read if created from backend
                    if (getDolGlobalString('TICKET_AUTO_READ_WHEN_CREATED_FROM_BACKEND') && $user->hasRight('ticket', 'write')) {
                        if (!$object->markAsRead($user) > 0) {
                            setEventMessages($object->error, $object->errors, 'errors');
                        }
                    }

                    // Auto assign user
                    if (getDolGlobalString('TICKET_AUTO_ASSIGN_USER_CREATE')) {
                        $result = $object->assignUser($user, $user->id, 1);
                        $object->add_contact($user->id, "SUPPORTTEC", 'internal');
                    }
                }

                if (!$error) {
                    // File transfer
                    $object->copyFilesForTicket('');        // trackid is forced to '' because files were uploaded when no id for ticket exists yet and trackid was ''
                }
            }
            if (!$error) {
                $db->commit();

                if (!empty($backtopage)) {
                    if (empty($id)) {
                        $url = $backtopage;
                    } else {
                        $url = 'card.php?track_id=' . urlencode($object->track_id);
                    }
                } else {
                    $url = 'card.php?track_id=' . urlencode($object->track_id);
                }

                header("Location: " . $url);
                exit;
            } else {
                $db->rollback();
                setEventMessages($object->error, $object->errors, 'errors');
            }
        } else $action = $ifErrorAction;
    }

    // Mark as Read
    if ($action == "set_read" && $permissiontoadd) {
        $object->fetch('', '', GETPOST("track_id", 'alpha'));

        if ($object->markAsRead($user) > 0) {
            setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');

            header("Location: card.php?track_id=" . $object->track_id);
            exit;
        } else {
            setEventMessages($object->error, $object->errors, 'errors');
        }
        $action = 'view';
    }

    // Assign to someone
    if ($action == "assign_user" && GETPOST('btn_assign_user', 'alpha') && $permissiontoadd) {
        $object->fetch('', '', GETPOST("track_id", 'alpha'));
        $useroriginassign = $object->fk_user_assign;
        $usertoassign = GETPOSTINT('fk_user_assign');

        /*if (! ($usertoassign > 0)) {
         $error++;
         array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
         $action = 'view';
         }*/

        if (!$error) {
            $ret = $object->assignUser($user, $usertoassign);
            if ($ret < 0) {
                $error++;
            }
        }

        if (!$error) {    // Update list of contacts
            // If a user has already been assigned, we delete him from the contacts.
            if ($useroriginassign > 0) {
                $internal_contacts = $object->listeContact(-1, 'internal', 0, 'SUPPORTTEC');
                foreach ($internal_contacts as $key => $contact) {
                    if ($contact['id'] !== $usertoassign) {
                        $result = $object->delete_contact($contact['rowid']);
                        if ($result < 0) {
                            $error++;
                            setEventMessages($object->error, $object->errors, 'errors');
                        }
                    }
                }
            }

            if ($usertoassign > 0 && $usertoassign !== $useroriginassign) {
                $result = $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
                if ($result < 0) {
                    $error++;
                    setEventMessages($object->error, $object->errors, 'errors');
                }
            }
        }

        if (!$error) {
            // Log action in ticket logs table
            $object->fetch_user($usertoassign);

            setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
            header("Location: card.php?track_id=" . $object->track_id);
            exit;
        } else {
            array_push($object->errors, $object->error);
        }
        $action = 'view';
    }

    // Action to add a message (private or not, with email or not).
    // This may also send an email (concatenated with email_intro and email footer if checkbox was selected)
    if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $permissiontoread) {
        $ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0), 0);

        if ($ret > 0) {
            if (!empty($backtopage)) {
                $url = $backtopage;
            } else {
                $url = 'card.php?track_id=' . urlencode($object->track_id);
            }

            header("Location: " . $url);
            exit;
        } else {
            setEventMessages($object->error, $object->errors, 'errors');
            $action = 'presend';
        }
    }

    if (($action == "confirm_close" || $action == "confirm_abandon") && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
        $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));

        if ($object->close($user, ($action == "confirm_abandon" ? 1 : 0))) {
            setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');

            $url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
            header("Location: " . $url);
            exit;
        } else {
            $action = '';
            setEventMessages($object->error, $object->errors, 'errors');
        }
    }

    if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes' && $permissiontoadd) {
        $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));
        if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) {
            $object->context['contact_id'] = GETPOSTINT('contact_id');

            $object->close($user);

            setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');

            $url = 'card.php?track_id=' . GETPOST('track_id', 'alpha');
            header("Location: " . $url);
            exit;
        } else {
            setEventMessages($object->error, $object->errors, 'errors');
            $action = '';
        }
    }

    if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $permissiontodelete) {
        if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
            if ($object->delete($user) > 0) {
                setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
                header("Location: " . constant('BASE_URL') . "/ticket/list.php");
                exit;
            } else {
                $langs->load("errors");
                $mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
                $action = '';
            }
        }
    }

    // Set parent company
    if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
        if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
            $result = $object->setCustomer(GETPOSTINT('editcustomer'));
            $url = $_SERVER["PHP_SELF"] . '?track_id=' . GETPOST('track_id', 'alpha');
            header("Location: " . $url);
            exit();
        }
    }

    // Set progress status
    if ($action == 'set_progression' && $user->hasRight('ticket', 'write')) {
        if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
            $result = $object->setProgression(GETPOST('progress', 'alpha'));

            $url = 'card.php?track_id=' . $object->track_id;
            header("Location: " . $url);
            exit();
        }
    }

    // Set categories
    if ($action == 'set_categories' && $user->hasRight('ticket', 'write')) {
        if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
            $result = $object->setCategories(GETPOST('categories', 'array'));

            $url = 'card.php?track_id=' . $object->track_id;
            header("Location: " . $url);
            exit();
        }
    }

    // Set Subject
    if ($action == 'setsubject' && $user->hasRight('ticket', 'write')) {
        if ($object->fetch(GETPOSTINT('id'))) {
            if ($action == 'setsubject') {
                $object->subject = GETPOST('subject', 'alphanohtml');
            }

            if ($action == 'setsubject' && empty($object->subject)) {
                $error++;
                setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
            }

            if (!$error) {
                if (!$object->update($user) >= 0) {
                    $error++;
                    setEventMessages($object->error, $object->errors, 'errors');
                }
            }

            header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
            exit;
        }
    }

    if ($action == 'confirm_reopen' && $user->hasRight('ticket', 'manage') && !GETPOST('cancel')) {
        if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
            // prevent browser refresh from reopening ticket several times
            if ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED) {
                if ($object->fk_user_assign != null) {
                    $res = $object->setStatut(Ticket::STATUS_ASSIGNED);
                } else {
                    $res = $object->setStatut(Ticket::STATUS_NOT_READ);
                }
                if ($res) {
                    $url = 'card.php?track_id=' . $object->track_id;
                    header("Location: " . $url);
                    exit();
                } else {
                    $error++;
                    setEventMessages($object->error, $object->errors, 'errors');
                }
            }
        }
    } elseif ($action == 'classin' && $permissiontoadd) {
        // Categorisation dans projet
        if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
            $object->setProject($projectid);
            $url = 'card.php?track_id=' . $object->track_id;
            header("Location: " . $url);
            exit();
        }
    } elseif ($action == 'setcontract' && $permissiontoadd) {
        // Categorisation dans contrat
        if ($object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha')) >= 0) {
            $object->setContract(GETPOSTINT('contractid'));
            $url = 'card.php?track_id=' . $object->track_id;
            header("Location: " . $url);
            exit();
        }
    } elseif ($action == "set_message" && $user->hasRight('ticket', 'manage')) {
        if (!GETPOST('cancel')) {
            $object->fetch('', '', GETPOST('track_id', 'alpha'));
            //$oldvalue_message = $object->message;
            $fieldtomodify = GETPOST('message_initial', 'restricthtml');

            $object->message = $fieldtomodify;
            $ret = $object->update($user);
            if ($ret > 0) {
                //include_once DOL_DOCUMENT_ROOT.'/core/class/utils_diff.class.php';
                // output the result of comparing two files as plain text
                //$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));

                setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
            } else {
                $error++;
                setEventMessages($object->error, $object->errors, 'errors');
            }
        }

        $action = 'view';
    } elseif ($action == 'confirm_set_status' && $permissiontoadd && !GETPOST('cancel')) {
        // Reopen ticket
        if ($object->fetch(GETPOSTINT('id'), GETPOST('track_id', 'alpha')) >= 0) {
            $new_status = GETPOSTINT('new_status');
            //$old_status = $object->status;
            $res = $object->setStatut($new_status);
            if ($res) {
                $url = 'card.php?track_id=' . $object->track_id;
                header("Location: " . $url);
                exit();
            } else {
                $error++;
                setEventMessages($object->error, $object->errors, 'errors');
            }
        }
    }

    // Action to update an extrafield
    if ($action == "update_extras" && $permissiontoadd) {
        $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));

        $ret = $extrafields->setOptionalsFromPost(null, $object, GETPOST('attribute', 'restricthtml'));
        if ($ret < 0) {
            $error++;
        }

        if (!$error) {
            $result = $object->insertExtraFields(empty($triggermodname) ? '' : $triggermodname, $user);
            if ($result < 0) {
                $error++;
            }
        }

        if ($error) {
            setEventMessages($object->error, $object->errors, 'errors');
            $action = 'edit_extras';
        } else {
            setEventMessages($langs->trans('RecordSaved'), null, 'mesgs');
            $action = 'view';
        }
    }

    if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $permissiontoadd) {
        $object->fetch(GETPOSTINT('id'), '', GETPOST('track_id', 'alpha'));

        $object->type_code = GETPOST('update_value_type', 'aZ09');
        $object->severity_code = GETPOST('update_value_severity', 'aZ09');
        $object->category_code = GETPOST('update_value_category', 'aZ09');

        $ret = $object->update($user);
        if ($ret > 0) {
            setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs');
        } else {
            $error++;
            setEventMessages($object->error, $object->errors, 'errors');
        }
        $action = 'view';
    }


    $permissiondellink = $user->hasRight('ticket', 'write');
    include DOL_DOCUMENT_ROOT . '/core/actions_dellink.inc.php'; // Must be include, not include_once

    // Actions to build doc
    include DOL_DOCUMENT_ROOT . '/core/actions_builddoc.inc.php';

    // Actions to send emails
    $triggersendname = 'TICKET_SENTBYMAIL';
    $paramname = 'id';
    $autocopy = 'MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
    $trackid = 'tic' . $object->id;
    include DOL_DOCUMENT_ROOT . '/core/actions_sendmails.inc.php';

    // Set $action to correct value for the case we used presend action to add a message
    if (GETPOSTISSET('actionbis') && $action == 'presend') {
        $action = 'presend_addmessage';
    }
}

/*
 * View
 */

$userstat = new User($db);
$form = new Form($db);
$formfile = new FormFile($db);
$formticket = new FormTicket($db);
if (isModEnabled('project')) {
    $formproject = new FormProjets($db);
}

$help_url = 'EN:Module_Ticket|FR:DocumentationModuleTicket';

$title = $actionobject->getTitle($action);

ViewMain::llxHeader('', $title, $help_url, '', 0, 0, '', '', '', 'mod-ticket page-card');

if ($action == 'create' || $action == 'presend') {
    if (empty($permissiontoadd)) {
        accessforbidden('NotEnoughPermissions', 0, 1);
    }

    $formticket = new FormTicket($db);

    print load_fiche_titre($langs->trans('NewTicket'), '', 'ticket');

    $formticket->trackid = '';      // TODO Use a unique key 'tic' to avoid conflict in upload file feature
    $formticket->withfromsocid = $socid ? $socid : $user->socid;
    $formticket->withfromcontactid = $contactid ? $contactid : '';
    $formticket->withtitletopic = 1;
    $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
    $formticket->withusercreate = 0;
    $formticket->withref = 1;
    $formticket->fk_user_create = $user->id;
    $formticket->withfile = 2;
    $formticket->withextrafields = 1;
    $formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));

    $formticket->withcancel = 1;

    $formticket->showForm(1, 'create', 0, null, $action, $object);

    print dol_get_fiche_end();
} elseif ($action == 'edit' && $object->status < Ticket::STATUS_CLOSED) {
    if (empty($permissiontoadd)) {
        accessforbidden('NotEnoughPermissions', 0, 1);
    }

    $formticket = new FormTicket($db);

    $head = ticket_prepare_head($object);

    print dol_get_fiche_head($head, 'tabTicket', $langs->trans('Ticket'), -1, 'ticket');

    $formticket->trackid = $object->track_id;        // TODO Use a unique key 'tic' to avoid conflict in upload file feature
    $formticket->withfromsocid = $object->socid;
    $formticket->withtitletopic = 1;
    //  $formticket->withnotifytiersatcreate = ($notifyTiers ? 1 : (getDolGlobalString('TICKET_CHECK_NOTIFY_THIRDPARTY_AT_CREATION') ? 1 : 0));
    $formticket->withnotifytiersatcreate = 0;
    $formticket->withusercreate = 0;
    $formticket->withref = 1;
    $formticket->fk_user_create = $user->id;
    $formticket->withfile = 0;
    $formticket->action = 'update';
    $formticket->withextrafields = 1;
    $formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));

    $formticket->withcancel = 1;

    $formticket->showForm(0, 'edit', 0, null, $action, $object);

    print dol_get_fiche_end();
} elseif (empty($action) || in_array($action, ['builddoc', 'view', 'addlink', 'dellink', 'presend', 'presend_addmessage', 'close', 'abandon', 'delete', 'editcustomer', 'progression', 'categories', 'reopen', 'edit_contrat', 'editsubject', 'edit_extras', 'update_extras', 'edit_extrafields', 'set_extrafields', 'classify', 'sel_contract', 'edit_message_init', 'set_status', 'dellink'])) {
    if (!empty($res) && $res > 0) {
        // or for unauthorized internals users
        if (!$user->socid && (getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY') && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
            accessforbidden('', 0, 1);
        }


        // Confirmation close
        if ($action == 'close') {
            $thirdparty_contacts = $object->getInfosTicketExternalContact(1);
            $contacts_select = array(
                '-2' => $langs->trans('TicketNotifyAllTiersAtClose'),
                '-3' => $langs->trans('TicketNotNotifyTiersAtClose')
            );
            foreach ($thirdparty_contacts as $thirdparty_contact) {
                $contacts_select[$thirdparty_contact['id']] = $thirdparty_contact['civility'] . ' ' . $thirdparty_contact['lastname'] . ' ' . $thirdparty_contact['firstname'];
            }

            // Default select all or no contact
            $default = (getDolGlobalString('TICKET_NOTIFY_AT_CLOSING') ? -2 : -3);
            $formquestion = array(
                array(
                    'name' => 'contactid',
                    'type' => 'select',
                    'label' => $langs->trans('NotifyThirdpartyOnTicketClosing'),
                    'values' => $contacts_select,
                    'default' => $default
                ),
            );

            print $form->formconfirm($url_page_current . "?track_id=" . $object->track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_close", $formquestion, '', 1);
        }
        // Confirmation abandon
        if ($action == 'abandon') {
            print $form->formconfirm($url_page_current . "?track_id=" . $object->track_id, $langs->trans("AbandonTicket"), $langs->trans("ConfirmAbandonTicket"), "confirm_abandon", '', '', 1);
        }
        // Confirmation delete
        if ($action == 'delete') {
            print $form->formconfirm($url_page_current . "?track_id=" . $object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
        }
        // Confirm reopen
        if ($action == 'reopen') {
            print $form->formconfirm($url_page_current . '?track_id=' . $object->track_id, $langs->trans('ReOpen'), $langs->trans('ConfirmReOpenTicket'), 'confirm_reopen', '', '', 1);
        }
        // Confirmation status change
        if ($action == 'set_status') {
            $new_status = GETPOST('new_status');
            //var_dump($url_page_current . "?track_id=" . $object->track_id);
            print $form->formconfirm($url_page_current . "?track_id=" . $object->track_id . "&new_status=" . GETPOST('new_status'), $langs->trans("TicketChangeStatus"), $langs->trans("TicketConfirmChangeStatus", $langs->transnoentities($object->labelStatusShort[$new_status])), "confirm_set_status", '', '', 1);
        }

        // project info
        if ($projectid > 0) {
            $projectstat = new Project($db);
            if ($projectstat->fetch($projectid) > 0) {
                $projectstat->fetch_thirdparty();

                // To verify role of users
                //$userAccess = $object->restrictedProjectArea($user,'read');
                $userWrite = $projectstat->restrictedProjectArea($user, 'write');
                //$userDelete = $object->restrictedProjectArea($user,'delete');
                //print "userAccess=".$userAccess." userWrite=".$userWrite." userDelete=".$userDelete;

                $head = project_prepare_head($projectstat);

                print dol_get_fiche_head($head, 'ticket', $langs->trans("Project"), 0, ($projectstat->public ? 'projectpub' : 'project'));

                print '<table class="border centpercent">';

                $linkback = '<a href="' . constant('BASE_URL') . '/projet/list.php?restore_lastsearch_values=1">' . $langs->trans("BackToList") . '</a>';

                // Ref
                print '<tr><td width="30%">' . $langs->trans('Ref') . '</td><td colspan="3">';
                // Define a complementary filter for search of next/prev ref.
                if (!$user->hasRight('projet', 'all', 'lire')) {
                    $objectsListId = $projectstat->getProjectsAuthorizedForUser($user, $mine, 0);
                    $projectstat->next_prev_filter = "rowid IN (" . $db->sanitize(count($objectsListId) ? implode(',', array_keys($objectsListId)) : '0') . ")";
                }
                print $form->showrefnav($projectstat, 'ref', $linkback, 1, 'ref', 'ref', '');
                print '</td></tr>';

                // Label
                print '<tr><td>' . $langs->trans("Label") . '</td><td>' . $projectstat->title . '</td></tr>';

                // Customer
                print "<tr><td>" . $langs->trans("ThirdParty") . "</td>";
                print '<td colspan="3">';
                if ($projectstat->thirdparty->id > 0) {
                    print $projectstat->thirdparty->getNomUrl(1);

The method getNomUrl() does not exist on null.

                } else {
                    print ' ';
                }

                print '</td></tr>';

                // Visibility
                print '<tr><td>' . $langs->trans("Visibility") . '</td><td>';
                if ($projectstat->public) {
                    print $langs->trans('SharedProject');
                } else {
                    print $langs->trans('PrivateProject');
                }

                print '</td></tr>';

                // Status
                print '<tr><td>' . $langs->trans("Status") . '</td><td>' . $projectstat->getLibStatut(4) . '</td></tr>';

                print "</table>";

                print dol_get_fiche_end();
            } else {
                print "ErrorRecordNotFound";
            }
        } elseif ($socid > 0) {
            $object->fetch_thirdparty();
            $head = societe_prepare_head($object->thirdparty);

            print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');

            dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');

            print dol_get_fiche_end();
        }

        if (!$user->socid && getDolGlobalString('TICKET_LIMIT_VIEW_ASSIGNED_ONLY')) {
            $object->next_prev_filter = "te.fk_user_assign = " . ((int)$user->id);
        } elseif ($user->socid > 0) {
            $object->next_prev_filter = "te.fk_soc = " . ((int)$user->socid);
        }

        $head = ticket_prepare_head($object);

        print dol_get_fiche_head($head, 'tabTicket', $langs->trans("Ticket"), -1, 'ticket');

        $morehtmlref = '<div class="refidno">';
        $morehtmlref .= $object->subject;
        // Author
        $createdbyshown = 0;
        if ($object->fk_user_create > 0) {
            $morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' : ';

            $fuser = new User($db);
            $fuser->fetch($object->fk_user_create);
            $morehtmlref .= $fuser->getNomUrl(-1);
            $createdbyshown++;
        }

        //var_dump($object);
        if (!empty($object->origin_email)) {    // If ticket create from public interface - TODO Add a more robust test to know if created by pubic interface
            $htmltooptip = $langs->trans("OriginEmail") . ': ' . $object->origin_email;
            $htmltooptip .= '<br>' . $langs->trans("IP") . ': ' . $object->ip;
            $morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
            $morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy") . ' : ');
            $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
            $morehtmlref .= dol_escape_htmltag($object->origin_email) . ' <small class="hideonsmartphone opacitymedium">- ' . $form->textwithpicto($langs->trans("CreatedByPublicPortal"), $htmltooptip, 1, 'help', '', 0, 3, 'tooltip') . '</small>';
        } elseif (!empty($object->email_msgid)) {   // If ticket create by emailcollector - TODO Add a more robust test to know if created by email collector (using import ky ?)
            $langs->load("mails");
            $htmltooltip = $langs->trans("EmailMsgID") . ': ' . $object->email_msgid;
            $htmltooltip .= '<br>' . $langs->trans("EmailDate") . ': ' . dol_print_date($object->email_date, 'dayhour');
            $htmltooltip .= '<br>' . $langs->trans("MailFrom") . ': ' . $object->email_from;
            $htmltooltip .= '<br>' . $langs->trans("MailReply") . ': ' . $object->origin_replyto;
            $htmltooltip .= '<br>' . $langs->trans("MailReferences") . ': ' . $object->origin_references;
            $morehtmlref .= ($createdbyshown ? ' - ' : '<br>');
            $morehtmlref .= ($createdbyshown ? '' : $langs->trans("CreatedBy") . ' : ');
            $morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
            $morehtmlref .= dol_escape_htmltag($object->origin_email) . ' <small class="hideonsmartphone opacitymedium">- ' . $form->textwithpicto($langs->trans("CreatedByEmailCollector"), $htmltooltip, 1, 'help', '', 0, 3, 'tooltip') . '</small>';
        }

        $permissiontoedit = $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write');
        //$permissiontoedit = 0;

        // Thirdparty
        if (isModEnabled("societe")) {
            $morehtmlref .= '<br>';
            $morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
            if ($action != 'editcustomer' && $permissiontoedit) {
                $morehtmlref .= '<a class="editfielda" href="' . $url_page_current . '?action=editcustomer&token=' . newToken() . '&track_id=' . $object->track_id . '">' . img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0) . '</a> ';
            }
            $morehtmlref .= $form->form_thirdparty($url_page_current . '?track_id=' . $object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
            if (!empty($object->socid)) {
                $morehtmlref .= ' - <a href="' . constant('BASE_URL') . '/ticket/list.php?socid=' . $object->socid . '&sortfield=t.datec&sortorder=desc">' . img_picto($langs->trans("Tickets"), 'ticket', 'class="pictofixedwidth"') . ' ' . $langs->trans("TicketHistory") . '</a>';
            }
        }

        // Project
        if (isModEnabled('project')) {
            $langs->load("projects");
            $morehtmlref .= '<br>';
            if ($permissiontoedit) {
                $object->fetch_project();
                $morehtmlref .= img_picto($langs->trans("Project"), 'project' . ((is_object($object->project) && $object->project->public) ? 'pub' : ''), 'class="pictofixedwidth"');
                if ($action != 'classify') {
                    $morehtmlref .= '<a class="editfielda" href="' . $_SERVER['PHP_SELF'] . '?action=classify&token=' . newToken() . '&id=' . $object->id . '">' . img_edit($langs->transnoentitiesnoconv('SetProject')) . '</a> ';
                }
                $morehtmlref .= $form->form_project($_SERVER['PHP_SELF'] . '?id=' . $object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
            } else {
                if (!empty($object->fk_project)) {
                    $object->fetch_project();
                    $morehtmlref .= $object->project->getNomUrl(1);
                    if ($object->project->title) {
                        $morehtmlref .= '<span class="opacitymedium"> - ' . dol_escape_htmltag($object->project->title) . '</span>';
                    }
                }
            }
        }

        // Contract
        if (getDolGlobalString('TICKET_LINK_TO_CONTRACT_WITH_HARDLINK')) {
            // Deprecated. Duplicate feature. Ticket can already be linked to contract with the generic "Link to" feature.
            if (isModEnabled('contract')) {
                $langs->load('contracts');
                $morehtmlref .= '<br>';
                if ($permissiontoedit) {
                    $morehtmlref .= img_picto($langs->trans("Contract"), 'contract', 'class="pictofixedwidth"');
                    if ($action == 'edit_contrat') {
                        $formcontract = new FormContract($db);
                        $morehtmlref .= $formcontract->formSelectContract($_SERVER["PHP_SELF"] . '?id=' . $object->id, $object->socid, $object->fk_contract, 'contratid', 0, 1, 1, 1);
                    } else {
                        $morehtmlref .= '<a class="editfielda" href="' . $_SERVER["PHP_SELF"] . '?action=edit_contrat&token=' . newToken() . '&id=' . $object->id . '">';
                        $morehtmlref .= img_edit($langs->trans('SetContract'));
                        $morehtmlref .= '</a>';
                    }
                } else {
                    if (!empty($object->fk_contract)) {
                        $contratstatic = new Contrat($db);
                        $contratstatic->fetch($object->fk_contract);
                        //print '<a href="'.DOL_URL_ROOT.'/projet/card.php?id='.$selected.'">'.$projet->title.'</a>';
                        $morehtmlref .= $contratstatic->getNomUrl(0, '', 1);
                    }
                }
            }
        }

        $morehtmlref .= '</div>';

        $linkback = '<a href="' . constant('BASE_URL') . '/ticket/list.php?restore_lastsearch_values=1"><strong>' . $langs->trans("BackToList") . '</strong></a> ';

        dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref);

        print '<div class="fichecenter">';
        print '<div class="fichehalfleft">';
        print '<div class="underbanner clearboth"></div>';

        print '<table class="border tableforfield centpercent">';

        // Track ID
        print '<tr><td class="titlefield">' . $langs->trans("TicketTrackId") . '</td><td>';
        if (!empty($object->track_id)) {
            if (empty($object->ref)) {
                $object->ref = $object->id;
                print $form->showrefnav($object, 'id', $linkback, 1, 'rowid', 'track_id');
            } else {
                print $object->track_id;
            }
        } else {
            print $langs->trans('None');
        }
        print '</td></tr>';

        // Subject
        print '<tr><td>';
        print $form->editfieldkey("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
        print '</td><td>';
        print $form->editfieldval("Subject", 'subject', $object->subject, $object, $user->hasRight('ticket', 'write') && !$user->socid, 'string');
        print '</td></tr>';

        // Creation date
        print '<tr><td>' . $langs->trans("DateCreation") . '</td><td>';
        print dol_print_date($object->datec, 'dayhour', 'tzuser');
        print '<span class="opacitymedium"> - ' . $langs->trans("TimeElapsedSince") . ': <i>' . convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)) . '</i></span>';
        print '</td></tr>';

        // Origin
        /*
        if ($object->email_msgid) {
            $texttoshow = $langs->trans("CreatedByEmailCollector");
        } elseif ($object->origin_email) {
            $texttoshow = $langs->trans("FromPublicEmail");
        }
        if ($texttoshow) {
            print '<tr><td class="titlefield fieldname_email_origin">';
            print $langs->trans("Origin");
            print '</td>';
            print '<td class="valuefield fieldname_email_origin">';
            print $texttoshow;
            print '</td></tr>';
        }
        */

        // Read date
        print '<tr><td>' . $langs->trans("TicketReadOn") . '</td><td>';
        if (!empty($object->date_read)) {
            print dol_print_date($object->date_read, 'dayhour', 'tzuser');
            print '<span class="opacitymedium"> - ' . $langs->trans("TicketTimeElapsedBeforeSince") . ': <i>' . convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)) . '</i>';
            print ' / <i>' . convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)) . '</i></span>';
        }
        print '</td></tr>';

        // Close date
        print '<tr><td>' . $langs->trans("TicketCloseOn") . '</td><td>';
        if (!empty($object->date_close)) {
            print dol_print_date($object->date_close, 'dayhour', 'tzuser');
        }
        print '</td></tr>';

        // User assigned
        print '<tr><td>';
        print '<table class="nobordernopadding" width="100%"><tr><td class="nowrap">';
        print $langs->trans("AssignedTo");
        if (isset($object->status) && $object->status < $object::STATUS_CLOSED && GETPOST('set', 'alpha') != "assign_ticket" && $user->hasRight('ticket', 'manage')) {
            print '</td><td class="right"><a class="editfielda" href="' . $url_page_current . '?track_id=' . urlencode($object->track_id) . '&set=assign_ticket">' . img_edit($langs->trans('Modify'), '') . '</a>';
        }
        print '</td></tr></table>';
        print '</td><td>';
        if (GETPOST('set', 'alpha') != "assign_ticket" && $object->fk_user_assign > 0) {
            $userstat->fetch($object->fk_user_assign);
            print $userstat->getNomUrl(-1);
        }

        // Show user list to assignate one if status is "read"
        if (GETPOST('set', 'alpha') == "assign_ticket" && $object->status < 8 && !$user->socid && $user->hasRight('ticket', 'write')) {
            print '<form method="post" name="ticket" enctype="multipart/form-data" action="' . $url_page_current . '">';
            print '<input type="hidden" name="token" value="' . newToken() . '">';
            print '<input type="hidden" name="action" value="assign_user">';
            print '<input type="hidden" name="track_id" value="' . $object->track_id . '">';
            //print '<label for="fk_user_assign">'.$langs->trans("AssignUser").'</label> ';
            print $form->select_dolusers(empty($object->fk_user_assign) ? $user->id : $object->fk_user_assign, 'fk_user_assign', 1);
            print ' <input type="submit" class="button small" name="btn_assign_user" value="' . $langs->trans("Validate") . '" />';
            print '</form>';
        }
        print '</td></tr>';

        // Progression
        print '<tr><td>';
        print '<table class="nobordernopadding centpercent"><tr><td class="nowrap">';
        print $langs->trans('Progression') . '</td><td class="left">';
        print '</td>';
        if ($action != 'progression' && isset($object->status) && $object->status < $object::STATUS_CLOSED && !$user->socid) {
            print '<td class="right"><a class="editfielda" href="' . $url_page_current . '?action=progression&token=' . newToken() . '&track_id=' . urlencode($object->track_id) . '">' . img_edit($langs->trans('Modify')) . '</a></td>';
        }
        print '</tr></table>';
        print '</td><td>';
        if ($user->hasRight('ticket', 'write') && $action == 'progression') {
            print '<form action="' . $url_page_current . '" method="post">';
            print '<input type="hidden" name="token" value="' . newToken() . '">';
            print '<input type="hidden" name="track_id" value="' . $track_id . '">';
            print '<input type="hidden" name="action" value="set_progression">';
            print '<input type="text" class="flat width75" name="progress" value="' . $object->progress . '">';
            print ' <input type="submit" class="button button-edit small" value="' . $langs->trans('Modify') . '">';
            print '</form>';
        } else {
            print($object->progress > 0 ? $object->progress : '0') . '%';
        }
        print '</td>';
        print '</tr>';

        // Timing (Duration sum of linked fichinter)
        if (isModEnabled('intervention')) {
            $object->fetchObjectLinked();
            $num = count($object->linkedObjects);
            $timing = 0;
            $foundinter = 0;
            if ($num) {
                foreach ($object->linkedObjects as $objecttype => $objects) {
                    if ($objecttype == "fichinter") {
                        foreach ($objects as $fichinter) {
                            $foundinter++;
                            $timing += $fichinter->duration;
                        }
                    }
                }
            }
            print '<tr><td>';
            print $form->textwithpicto($langs->trans("TicketDurationAuto"), $langs->trans("TicketDurationAutoInfos"), 1);
            print '</td><td>';
            print $foundinter ? convertSecondToTime($timing, 'all', getDolGlobalString('MAIN_DURATION_OF_WORKDAY')) : '';
            print '</td></tr>';
        }

        // Other attributes
        include DOL_DOCUMENT_ROOT . '/core/tpl/extrafields_view.tpl.php';

        print '</table>';


        // End of left column and beginning of right column
        print '</div><div class="fichehalfright">';


        print '<form method="post" name="formticketproperties" action="' . $url_page_current . '">';
        print '<input type="hidden" name="token" value="' . newToken() . '">';
        print '<input type="hidden" name="action" value="change_property">';
        print '<input type="hidden" name="track_id" value="' . $track_id . '">';
        print '<input type="hidden" name="trackid" value="' . $trackid . '">';

        //print '<div class="underbanner clearboth"></div>';

        // View Original message
        $actionobject->viewTicketOriginalMessage($user, $action, $object);

        // Classification of ticket
        print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you don't need reserved height for your table
        print '<table class="border tableforfield centpercent margintable">';
        print '<tr class="liste_titre">';
        print '<td>';
        print $langs->trans('TicketProperties');
        print '</td>';
        print '<td>';
        if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
            print '<input type="submit" class="button smallpaddingimp" name="btn_update_ticket_prop" value="' . $langs->trans("Modify") . '" />';
        } else {
            // Button to edit Properties
            if (isset($object->status) && ($object->status < $object::STATUS_NEED_MORE_INFO || !getDolGlobalInt('TICKET_DISALLOW_CLASSIFICATION_MODIFICATION_EVEN_IF_CLOSED')) && $user->hasRight('ticket', 'write')) {
                print ' <a class="editfielda" href="card.php?track_id=' . $object->track_id . '&set=properties">' . img_edit($langs->trans('Modify')) . '</a>';
            }
        }
        print '</td>';
        print '</tr>';

        if (GETPOST('set', 'alpha') == 'properties' && $user->hasRight('ticket', 'write')) {
            print '<tr>';
            // Type
            print '<td class="titlefield">';
            print $langs->trans('Type');
            print '</td><td>';
            $formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
            print '</td>';
            print '</tr>';
            // Group
            print '<tr>';
            print '<td>';
            print $langs->trans('TicketCategory');
            print '</td><td>';
            $formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2, 0, 0, 0, 'maxwidth500 widthcentpercentminusxx');
            print '</td>';
            print '</tr>';
            // Severity
            print '<tr>';
            print '<td>';
            print $langs->trans('TicketSeverity');
            print '</td><td>';
            $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
            print '</td>';
            print '</tr>';
        } else {
            // Type
            print '<tr><td class="titlefield">' . $langs->trans("Type") . '</td><td>';
            if (!empty($object->type_code)) {
                print $langs->getLabelFromKey($db, 'TicketTypeShort' . $object->type_code, 'c_ticket_type', 'code', 'label', $object->type_code);
            }
            print '</td></tr>';
            // Group
            $s = '';
            if (!empty($object->category_code)) {
                $s = $langs->getLabelFromKey($db, 'TicketCategoryShort' . $object->category_code, 'c_ticket_category', 'code', 'label', $object->category_code);
            }
            print '<tr><td>' . $langs->trans("TicketCategory") . '</td><td class="tdoverflowmax200" title="' . dol_escape_htmltag($s) . '">';
            print dol_escape_htmltag($s);
            print '</td></tr>';
            // Severity
            print '<tr><td>' . $langs->trans("TicketSeverity") . '</td><td>';
            if (!empty($object->severity_code)) {
                print $langs->getLabelFromKey($db, 'TicketSeverityShort' . $object->severity_code, 'c_ticket_severity', 'code', 'label', $object->severity_code);
            }
            print '</td></tr>';
        }
        print '</table>'; // End table actions
        print '</div>';

        print '</form>';

        // Tags/Categories
        if (isModEnabled('category')) {
            print '<table class="border centpercent tableforfield">';
            print '<tr>';
            print '<td class="valignmiddle titlefield">';
            print '<table class="nobordernopadding centpercent"><tr><td class="titlefield">';
            print $langs->trans("Categories");
            if ($action != 'categories' && !$user->socid) {
                print '<td class="right"><a class="editfielda" href="' . $url_page_current . '?action=categories&amp;track_id=' . $object->track_id . '">' . img_edit($langs->trans('Modify')) . '</a></td>';
            }
            print '</table>';
            print '</td>';

            if ($user->hasRight('ticket', 'write') && $action == 'categories') {
                $cate_arbo = $form->select_all_categories(Categorie::TYPE_TICKET, '', 'parent', 64, 0, 3);
                if (is_array($cate_arbo)) {
                    // Categories
                    print '<td colspan="3">';
                    print '<form action="' . $url_page_current . '" method="POST">';
                    print '<input type="hidden" name="token" value="' . newToken() . '">';
                    print '<input type="hidden" name="track_id" value="' . $track_id . '">';
                    print '<input type="hidden" name="action" value="set_categories">';

                    $category = new Categorie($db);
                    $cats = $category->containing($object->id, 'ticket');
                    $arrayselected = array();
                    foreach ($cats as $cat) {
                        $arrayselected[] = $cat->id;
                    }

                    print img_picto('', 'category', 'class="pictofixedwidth"') . $form->multiselectarray('categories', $cate_arbo, $arrayselected, '', 0, 'maxwidth500 widthcentpercentminusx', 0, 0);
                    print '<input type="submit" class="button button-edit smallpaddingimp" value="' . $langs->trans('Save') . '">';
                    print '</form>';
                    print "</td>";
                }
            } else {
                print '<td colspan="3">';
                print $form->showCategories($object->id, Categorie::TYPE_TICKET, 1);
                print "</td></tr>";
            }

            print '</table>';
        }


        // Display navbar with links to change ticket status
        print '<!-- navbar with status -->';
        if (!$user->socid && $user->hasRight('ticket', 'write') && isset($object->status) && $object->status < $object::STATUS_CLOSED && GETPOST('set') !== 'properties') {
            $actionobject->viewStatusActions($object);
        }


        if (getDolGlobalString('MAIN_DISABLE_CONTACTS_TAB')) {
            print load_fiche_titre($langs->trans('Contacts'), '', 'title_companies.png');

            print '<div class="div-table-responsive-no-min">';
            print '<div class="tagtable centpercent noborder allwidth">';

            print '<div class="tagtr liste_titre">';
            print '<div class="tagtd">' . $langs->trans("Source") . '</div>
			<div class="tagtd">' . $langs->trans("Company") . '</div>
			<div class="tagtd">' . $langs->trans("Contacts") . '</div>
			<div class="tagtd">' . $langs->trans("ContactType") . '</div>
			<div class="tagtd">' . $langs->trans("Phone") . '</div>
			<div class="tagtd center">' . $langs->trans("Status") . '</div>';
            print '</div><!-- tagtr -->';

            // Contact list
            $companystatic = new Societe($db);
            $contactstatic = new Contact($db);
            $userstatic = new User($db);
            $var = false;
            foreach (array('internal', 'external') as $source) {
                $tmpobject = $object;
                $tab = $tmpobject->listeContact(-1, $source);
                '@phan-var-force array<array{source:string,id:int,rowid:int,email:string,civility:string,firstname:string,lastname:string,labeltype:string,libelle:string,socid:int,code:string,status:int,statuscontact:string,fk_c_typecontact:string,phone:string,phone_mobile:string,nom:string}> $tab';
                $num = is_array($tab) ? 0 : count($tab);
                $i = 0;
                foreach (array_keys($tab) as $i) {
                    $var = !$var;
                    print '<div class="tagtr ' . ($var ? 'pair' : 'impair') . '">';

                    print '<div class="tagtd left">';
                    if ($tab[$i]['source'] == 'internal') {
                        echo $langs->trans("User");
                    }

                    if ($tab[$i]['source'] == 'external') {
                        echo $langs->trans("ThirdPartyContact");
                    }

                    print '</div>';
                    print '<div class="tagtd left">';

                    if ($tab[$i]['socid'] > 0) {
                        $companystatic->fetch($tab[$i]['socid']);
                        echo $companystatic->getNomUrl(-1);
                    }
                    if ($tab[$i]['socid'] < 0) {
                        echo getDolGlobalString('MAIN_INFO_SOCIETE_NOM');
                    }
                    if (!$tab[$i]['socid']) {
                        echo '&nbsp;';
                    }
                    print '</div>';

                    print '<div class="tagtd">';
                    if ($tab[$i]['source'] == 'internal') {
                        if ($userstatic->fetch($tab[$i]['id'])) {
                            print $userstatic->getNomUrl(-1);
                        }
                    }
                    if ($tab[$i]['source'] == 'external') {
                        if ($contactstatic->fetch($tab[$i]['id'])) {
                            print $contactstatic->getNomUrl(-1);
                        }
                    }
                    print ' </div>
					<div class="tagtd">' . $tab[$i]['libelle'] . '</div>';

                    print '<div class="tagtd">';

                    print dol_print_phone($tab[$i]['phone'], '', '', '', 'AC_TEL') . '<br>';

                    if (!empty($tab[$i]['phone_perso'])) {
                        //print img_picto($langs->trans('PhonePerso'),'object_phoning.png','',0,0,0).' ';
                        print '<br>' . dol_print_phone($tab[$i]['phone_perso'], '', '', '', 'AC_TEL') . '<br>';
                    }
                    if (!empty($tab[$i]['phone_mobile'])) {
                        //print img_picto($langs->trans('PhoneMobile'),'object_phoning.png','',0,0,0).' ';
                        print dol_print_phone($tab[$i]['phone_mobile'], '', '', '', 'AC_TEL') . '<br>';
                    }
                    print '</div>';

                    print '<div class="tagtd center">';
                    if ($object->status >= 0) {
                        echo '<a href="contact.php?track_id=' . $object->track_id . '&amp;action=swapstatut&amp;ligne=' . $tab[$i]['rowid'] . '">';
                    }

                    if ($tab[$i]['source'] == 'internal') {
                        $userstatic->id = $tab[$i]['id'];
                        $userstatic->lastname = $tab[$i]['lastname'];
                        $userstatic->firstname = $tab[$i]['firstname'];
                        echo $userstatic->LibStatut($tab[$i]['statuscontact'], 3);
                    }
                    if ($tab[$i]['source'] == 'external') {
                        $contactstatic->id = $tab[$i]['id'];
                        $contactstatic->lastname = $tab[$i]['lastname'];
                        $contactstatic->firstname = $tab[$i]['firstname'];
                        echo $contactstatic->LibStatut($tab[$i]['statuscontact'], 3);
                    }
                    if ($object->status >= 0) {
                        echo '</a>';
                    }

                    print '</div>';

                    print '</div><!-- tagtr -->';

                    $i++;
                }
            }

            print '</div><!-- contact list -->';
            print '</div>';
        }

        print '</div></div>';
        print '<div class="clearboth"></div>';

        print dol_get_fiche_end();


        // Buttons for actions
        if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'editline') {
            print '<div class="tabsAction">' . "\n";
            $parameters = array();
            $reshook = $hookmanager->executeHooks('addMoreActionsButtons', $parameters, $object, $action); // Note that $action and $object may have been modified by hook
            if ($reshook < 0) {
                setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
            }

            if (empty($reshook)) {
                // Email
                if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
                    print dolGetButtonAction('', $langs->trans('SendMail'), 'default', $_SERVER["PHP_SELF"] . '?action=presend_addmessage&send_email=1&private_message=0&mode=init&token=' . newToken() . '&track_id=' . $object->track_id . '#formmailbeforetitle', '');
                }

                // Show link to add a message (if read and not closed)
                if (isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
                    print dolGetButtonAction('', $langs->trans('TicketAddPrivateMessage'), 'default', $_SERVER["PHP_SELF"] . '?action=presend_addmessage&mode=init&token=' . newToken() . '&track_id=' . $object->track_id . '#formmailbeforetitle', '');
                }

                // Link to create an intervention
                // socid is needed otherwise fichinter ask it and forgot origin after form submit :\
                if (!$object->fk_soc && $user->hasRight("ficheinter", "creer")) {
                    print dolGetButtonAction($langs->trans('UnableToCreateInterIfNoSocid'), $langs->trans('TicketAddIntervention'), 'default', $_SERVER['PHP_SELF'] . '#', '', false);
                }
                if ($object->fk_soc > 0 && isset($object->status) && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ficheinter', 'creer')) {
                    print dolGetButtonAction('', $langs->trans('TicketAddIntervention'), 'default', constant('BASE_URL') . '/fichinter/card.php?action=create&token=' . newToken() . '&socid=' . $object->fk_soc . '&origin=ticket_ticket&originid=' . $object->id, '');
                }

                // Close ticket if status is read
                if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
                    print dolGetButtonAction('', $langs->trans('CloseTicket'), 'default', $_SERVER["PHP_SELF"] . '?action=close&token=' . newToken() . '&track_id=' . $object->track_id, '');
                }

                // Abandon ticket if status is read
                if (isset($object->status) && $object->status > 0 && $object->status < Ticket::STATUS_CLOSED && $user->hasRight('ticket', 'write')) {
                    print dolGetButtonAction('', $langs->trans('AbandonTicket'), 'default', $_SERVER["PHP_SELF"] . '?action=abandon&token=' . newToken() . '&track_id=' . $object->track_id, '');
                }

                // Re-open ticket
                if (!$user->socid && (isset($object->status) && ($object->status == Ticket::STATUS_CLOSED || $object->status == Ticket::STATUS_CANCELED)) && !$user->socid) {
                    print dolGetButtonAction('', $langs->trans('ReOpen'), 'default', $_SERVER["PHP_SELF"] . '?action=reopen&token=' . newToken() . '&track_id=' . $object->track_id, '');
                }

                // Edit ticket
                if ($permissiontoedit) {
                    print dolGetButtonAction('', $langs->trans('Modify'), 'default', $_SERVER["PHP_SELF"] . '?id=' . $object->id . '&action=edit&token=' . newToken(), '', $permissiontoedit);
                }

                // Delete ticket
                if ($user->hasRight('ticket', 'delete') && !$user->socid) {
                    print dolGetButtonAction('', $langs->trans('Delete'), 'delete', $_SERVER["PHP_SELF"] . '?action=delete&token=' . newToken() . '&track_id=' . $object->track_id, '');
                }
            }
            print '</div>' . "\n";
        }

        // Select mail models is same action as presend
        if (GETPOST('modelselected')) {
            $action = 'presend';
        }
        // Set $action to correct value for the case we used presend action to add a message
        if (GETPOSTISSET('actionbis') && $action == 'presend') {
            $action = 'presend_addmessage';
        }

        // add a message
        if ($action == 'presend' || $action == 'presend_addmessage') {
            if ($object->fk_soc > 0) {
                $object->fetch_thirdparty();
            }

            $outputlangs = $langs;
            $newlang = '';
            if (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && GETPOST('lang_id', 'aZ09')) {
                $newlang = GETPOST('lang_id', 'aZ09');
            } elseif (getDolGlobalInt('MAIN_MULTILANGS') && empty($newlang) && is_object($object->thirdparty)) {
                $newlang = $object->thirdparty->default_lang;
            }
            if (!empty($newlang)) {
                $outputlangs = new Translate("", $conf);
                $outputlangs->setDefaultLang($newlang);
            }

            $arrayoffamiliestoexclude = array('objectamount');

            $action = 'add_message'; // action to use to post the message
            $modelmail = 'ticket_send';

            // Substitution array
            $morehtmlright = '';
            $help = "";
            $substitutionarray = getCommonSubstitutionArray($outputlangs, 0, $arrayoffamiliestoexclude, $object);
            complete_substitutions_array($substitutionarray, $outputlangs, $object);
            $morehtmlright .= $form->textwithpicto('<span class="opacitymedium">' . $langs->trans("TicketMessageSubstitutionReplacedByGenericValues") . '</span>', $help, 1, 'helpclickable', '', 0, 3, 'helpsubstitution');

            print '<div>';

            print '<div id="formmailbeforetitle" name="formmailbeforetitle"></div>';

            print load_fiche_titre($langs->trans('TicketAddMessage'), $morehtmlright, 'messages@ticket');

            print '<hr>';

            $formticket = new FormTicket($db);

            $formticket->action = $action;
            $formticket->track_id = $object->track_id;
            $formticket->ref = $object->ref;
            $formticket->id = $object->id;
            $formticket->trackid = 'tic' . $object->id;

            $formticket->withfile = 2;
            $formticket->withcancel = 1;
            $formticket->param = array('fk_user_create' => $user->id);
            $formticket->param['langsmodels'] = (empty($newlang) ? $langs->defaultlang : $newlang);

            // Table of additional post parameters
            $formticket->param['models'] = $modelmail;
            $formticket->param['models_id'] = GETPOSTINT('modelmailselected');
            //$formticket->param['socid']=$object->fk_soc;
            $formticket->param['returnurl'] = $_SERVER["PHP_SELF"] . '?track_id=' . $object->track_id;

            $formticket->withsubstit = 1;
            $formticket->substit = $substitutionarray;
            $formticket->backtopage = $backtopage;

            $formticket->showMessageForm('100%');
            print '</div>';
        }

        // Show messages on card (Note: this is a duplicate of the view Events/Agenda but on the main tab)
        if (getDolGlobalString('TICKET_SHOW_MESSAGES_ON_CARD')) {
            $param = '&id=' . $object->id;
            if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
                $param .= '&contextpage=' . $contextpage;
            }
            if ($limit > 0 && $limit != $conf->liste_limit) {
                $param .= '&limit=' . $limit;
            }
            if ($actioncode) {
                $param .= '&actioncode=' . urlencode($actioncode);
            }
            if ($search_agenda_label) {
                $param .= '&search_agenda_label=' . urlencode($search_agenda_label);
            }

            $morehtmlright = '';

            $messagingUrl = constant('BASE_URL') . '/ticket/agenda.php?track_id=' . $object->track_id;
            $morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);

            // Show link to add a message (if read and not closed)
            $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
            $url = 'card.php?track_id=' . $object->track_id . '&action=presend_addmessage&mode=init';
            $morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', $btnstatus);

            // Show link to add event (if read and not closed)
            $btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage" && $action != "add_message";
            $url = dol_buildpath('/comm/action/card.php', 1) . '?action=create&datep=' . date('YmdHi') . '&origin=ticket&originid=' . $object->id . '&projectid=' . $object->fk_project . '&backtopage=' . $_SERVER["PHP_SELF"] . ('?track_id=' . $object->track_id);
            $morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', $btnstatus);

            print_barre_liste($langs->trans("ActionsOnTicket"), 0, $_SERVER["PHP_SELF"], $param, $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 1);

            // List of all actions
            $filters = array();
            $filters['search_agenda_label'] = $search_agenda_label;
            $filters['search_rowid'] = $search_rowid;

            show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
        }

        if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'add_message') {
            print '<div class="fichecenter"><div class="fichehalfleft">';
            print '<a name="builddoc"></a>'; // ancre
            /*
             * Generated documents
             */
            $filename = dol_sanitizeFileName($object->ref);
            $filedir = $upload_dir . "/" . dol_sanitizeFileName($object->ref);
            $urlsource = $_SERVER["PHP_SELF"] . "?id=" . $object->id;
            $genallowed = $permissiontoadd;
            $delallowed = $permissiontodelete;
            $codelang = '';
            if ($object->fk_soc > 0) {
                $object->fetch_thirdparty();
                $codelang = $object->thirdparty->default_lang;
            }

            print $formfile->showdocuments('ticket', $filename, $filedir, $urlsource, $genallowed, $delallowed, $object->model_pdf, 1, 0, 0, 28, 0, '', 0, '', $codelang);

            // Show links to link elements
            $linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket'));
            $somethingshown = $form->showLinkedObjectBlock($object, $linktoelem);

            // Show direct link to public interface
            print '<br><!-- Link to public interface -->' . "\n";
            print showDirectPublicLink($object) . '<br>';
            print '</div>';

            if (!getDolGlobalString('MAIN_HIDE_MESSAGES_ON_CARD')) {
                print '<div class="fichehalfright">';

                $MAXEVENT = 10;

                $morehtmlcenter = '<div class="nowraponall">';
                $morehtmlcenter .= dolGetButtonTitle($langs->trans('FullConversation'), '', 'fa fa-comments imgforviewmode', constant('BASE_URL') . '/ticket/messaging.php?id=' . $object->id);
                $morehtmlcenter .= dolGetButtonTitle($langs->trans('FullList'), '', 'fa fa-bars imgforviewmode', constant('BASE_URL') . '/ticket/agenda.php?id=' . $object->id);
                $morehtmlcenter .= '</div>';

                // List of actions on element
                $formactions = new FormActions($db);
                $somethingshown = $formactions->showactions($object, 'ticket', $socid, 1, 'listactions', $MAXEVENT, '', $morehtmlcenter);

                print '</div>';
            }

            print '</div>';
        }
    }
}

// End of page
ViewMain::llxFooter();
$db->close();