|
1
|
|
|
<?php |
|
2
|
|
|
|
|
3
|
|
|
/* Copyright (C) 2013-2018 Jean-François FERRY <[email protected]> |
|
4
|
|
|
* Copyright (C) 2016 Christophe Battarel <[email protected]> |
|
5
|
|
|
* Copyright (C) 2019-2024 Frédéric France <[email protected]> |
|
6
|
|
|
* Copyright (C) 2024 MDW <[email protected]> |
|
7
|
|
|
* |
|
8
|
|
|
* This program is free software: you can redistribute it and/or modify |
|
9
|
|
|
* it under the terms of the GNU General Public License as published by |
|
10
|
|
|
* the Free Software Foundation, either version 3 of the License, or |
|
11
|
|
|
* (at your option) any later version. |
|
12
|
|
|
* |
|
13
|
|
|
* This program is distributed in the hope that it will be useful, |
|
14
|
|
|
* but WITHOUT ANY WARRANTY; without even the implied warranty of |
|
15
|
|
|
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
|
16
|
|
|
* GNU General Public License for more details. |
|
17
|
|
|
* |
|
18
|
|
|
* You should have received a copy of the GNU General Public License |
|
19
|
|
|
* along with this program. If not, see <https://www.gnu.org/licenses/>. |
|
20
|
|
|
*/ |
|
21
|
|
|
|
|
22
|
|
|
/** |
|
23
|
|
|
* \file core/lib/ticket.lib.php |
|
24
|
|
|
* \ingroup ticket |
|
25
|
|
|
* \brief This file is a library for Ticket module |
|
26
|
|
|
*/ |
|
27
|
|
|
|
|
28
|
|
|
use Dolibarr\Lib\Images; |
|
29
|
|
|
|
|
30
|
|
|
/** |
|
31
|
|
|
* Build tabs for admin page |
|
32
|
|
|
* |
|
33
|
|
|
* @return array |
|
34
|
|
|
*/ |
|
35
|
|
|
function ticketAdminPrepareHead() |
|
36
|
|
|
{ |
|
37
|
|
|
global $langs, $conf, $db; |
|
38
|
|
|
|
|
39
|
|
|
$extrafields = new ExtraFields($db); |
|
40
|
|
|
$extrafields->fetch_name_optionals_label('ticket'); |
|
41
|
|
|
|
|
42
|
|
|
$langs->load("ticket"); |
|
43
|
|
|
|
|
44
|
|
|
$h = 0; |
|
45
|
|
|
$head = array(); |
|
46
|
|
|
|
|
47
|
|
|
$head[$h][0] = constant('BASE_URL') . '/admin/ticket.php'; |
|
48
|
|
|
$head[$h][1] = $langs->trans("TicketSettings"); |
|
49
|
|
|
$head[$h][2] = 'settings'; |
|
50
|
|
|
$h++; |
|
51
|
|
|
|
|
52
|
|
|
$head[$h][0] = constant('BASE_URL') . '/admin/ticket_extrafields.php'; |
|
53
|
|
|
$head[$h][1] = $langs->trans("ExtraFieldsTicket"); |
|
54
|
|
|
$nbExtrafields = $extrafields->attributes['ticket']['count']; |
|
55
|
|
|
if ($nbExtrafields > 0) { |
|
56
|
|
|
$head[$h][1] .= '<span class="badge marginleftonlyshort">' . $nbExtrafields . '</span>'; |
|
57
|
|
|
} |
|
58
|
|
|
$head[$h][2] = 'attributes'; |
|
59
|
|
|
$h++; |
|
60
|
|
|
|
|
61
|
|
|
$head[$h][0] = constant('BASE_URL') . '/admin/ticket_public.php'; |
|
62
|
|
|
$head[$h][1] = $langs->trans("PublicInterface"); |
|
63
|
|
|
$head[$h][2] = 'public'; |
|
64
|
|
|
$h++; |
|
65
|
|
|
|
|
66
|
|
|
// Show more tabs from modules |
|
67
|
|
|
// Entries must be declared in modules descriptor with line |
|
68
|
|
|
//$this->tabs = array( |
|
69
|
|
|
// 'entity:+tabname:Title:@ticket:/ticket/mypage.php?id=__ID__' |
|
70
|
|
|
//); // to add new tab |
|
71
|
|
|
//$this->tabs = array( |
|
72
|
|
|
// 'entity:-tabname:Title:@ticket:/ticket/mypage.php?id=__ID__' |
|
73
|
|
|
//); // to remove a tab |
|
74
|
|
|
complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin'); |
|
75
|
|
|
|
|
76
|
|
|
complete_head_from_modules($conf, $langs, null, $head, $h, 'ticketadmin', 'remove'); |
|
77
|
|
|
|
|
78
|
|
|
return $head; |
|
79
|
|
|
} |
|
80
|
|
|
|
|
81
|
|
|
/** |
|
82
|
|
|
* Build tabs for a Ticket object |
|
83
|
|
|
* |
|
84
|
|
|
* @param Ticket $object Object Ticket |
|
85
|
|
|
* @return array Array of tabs |
|
86
|
|
|
*/ |
|
87
|
|
|
function ticket_prepare_head($object) |
|
88
|
|
|
{ |
|
89
|
|
|
global $langs, $conf, $user, $db; |
|
90
|
|
|
|
|
91
|
|
|
$h = 0; |
|
92
|
|
|
$head = array(); |
|
93
|
|
|
$head[$h][0] = constant('BASE_URL') . '/ticket/card.php?track_id=' . $object->track_id; |
|
94
|
|
|
$head[$h][1] = $langs->trans("Ticket"); |
|
95
|
|
|
$head[$h][2] = 'tabTicket'; |
|
96
|
|
|
$h++; |
|
97
|
|
|
|
|
98
|
|
|
if (!getDolGlobalInt('MAIN_DISABLE_CONTACTS_TAB') && empty($user->socid) && isModEnabled("societe")) { |
|
99
|
|
|
$nbContact = count($object->liste_contact(-1, 'internal')) + count($object->liste_contact(-1, 'external')); |
|
100
|
|
|
$head[$h][0] = constant('BASE_URL') . '/ticket/contact.php?track_id=' . $object->track_id; |
|
101
|
|
|
$head[$h][1] = $langs->trans('ContactsAddresses'); |
|
102
|
|
|
if ($nbContact > 0) { |
|
103
|
|
|
$head[$h][1] .= '<span class="badge marginleftonlyshort">' . $nbContact . '</span>'; |
|
104
|
|
|
} |
|
105
|
|
|
$head[$h][2] = 'contact'; |
|
106
|
|
|
$h++; |
|
107
|
|
|
} |
|
108
|
|
|
|
|
109
|
|
|
complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'add', 'core'); |
|
110
|
|
|
|
|
111
|
|
|
// Attached files |
|
112
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; |
|
113
|
|
|
$upload_dir = $conf->ticket->dir_output . "/" . $object->ref; |
|
114
|
|
|
$nbFiles = count(dol_dir_list($upload_dir, 'files')); |
|
115
|
|
|
$sql = 'SELECT id FROM ' . MAIN_DB_PREFIX . 'actioncomm'; |
|
116
|
|
|
$sql .= " WHERE fk_element = " . (int) $object->id . " AND elementtype = 'ticket'"; |
|
117
|
|
|
$resql = $db->query($sql); |
|
118
|
|
|
if ($resql) { |
|
119
|
|
|
$numrows = $db->num_rows($resql); |
|
120
|
|
|
for ($i = 0; $i < $numrows; $i++) { |
|
121
|
|
|
$upload_msg_dir = $conf->agenda->dir_output . '/' . $db->fetch_row($resql)[0]; |
|
122
|
|
|
$nbFiles += count(dol_dir_list($upload_msg_dir, "files")); |
|
123
|
|
|
} |
|
124
|
|
|
} |
|
125
|
|
|
$head[$h][0] = constant('BASE_URL') . '/ticket/document.php?id=' . $object->id; |
|
126
|
|
|
$head[$h][1] = $langs->trans("Documents"); |
|
127
|
|
|
if ($nbFiles > 0) { |
|
128
|
|
|
$head[$h][1] .= '<span class="badge marginleftonlyshort">' . $nbFiles . '</span>'; |
|
129
|
|
|
} |
|
130
|
|
|
|
|
131
|
|
|
$head[$h][2] = 'tabTicketDocument'; |
|
132
|
|
|
$h++; |
|
133
|
|
|
|
|
134
|
|
|
|
|
135
|
|
|
// History |
|
136
|
|
|
$ticketViewType = "messaging"; |
|
137
|
|
|
if (empty($_SESSION['ticket-view-type'])) { |
|
138
|
|
|
$_SESSION['ticket-view-type'] = $ticketViewType; |
|
139
|
|
|
} else { |
|
140
|
|
|
$ticketViewType = $_SESSION['ticket-view-type']; |
|
141
|
|
|
} |
|
142
|
|
|
|
|
143
|
|
|
if ($ticketViewType == "messaging") { |
|
144
|
|
|
$head[$h][0] = constant('BASE_URL') . '/ticket/messaging.php?track_id=' . $object->track_id; |
|
145
|
|
|
} else { |
|
146
|
|
|
// $ticketViewType == "list" |
|
147
|
|
|
$head[$h][0] = constant('BASE_URL') . '/ticket/agenda.php?track_id=' . $object->track_id; |
|
148
|
|
|
} |
|
149
|
|
|
$head[$h][1] = $langs->trans('Events'); |
|
150
|
|
|
if (isModEnabled('agenda') && ($user->hasRight('agenda', 'myactions', 'read') || $user->hasRight('agenda', 'allactions', 'read'))) { |
|
151
|
|
|
$head[$h][1] .= '/'; |
|
152
|
|
|
$head[$h][1] .= $langs->trans("Agenda"); |
|
153
|
|
|
} |
|
154
|
|
|
$head[$h][2] = 'tabTicketLogs'; |
|
155
|
|
|
$h++; |
|
156
|
|
|
|
|
157
|
|
|
|
|
158
|
|
|
complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'add', 'external'); |
|
159
|
|
|
|
|
160
|
|
|
complete_head_from_modules($conf, $langs, $object, $head, $h, 'ticket', 'remove'); |
|
161
|
|
|
|
|
162
|
|
|
return $head; |
|
163
|
|
|
} |
|
164
|
|
|
|
|
165
|
|
|
/** |
|
166
|
|
|
* Return string with full Url. The file qualified is the one defined by relative path in $object->last_main_doc |
|
167
|
|
|
* |
|
168
|
|
|
* @param Object $object Object |
|
169
|
|
|
* @return string Url string |
|
170
|
|
|
*/ |
|
171
|
|
|
function showDirectPublicLink($object) |
|
172
|
|
|
{ |
|
173
|
|
|
global $conf, $langs; |
|
174
|
|
|
|
|
175
|
|
|
require_once constant('DOL_DOCUMENT_ROOT') . '/core/class/CMailFile.class.php'; |
|
176
|
|
|
$email = CMailFile::getValidAddress($object->origin_email, 2); |
|
177
|
|
|
$url = ''; |
|
178
|
|
|
if ($email) { |
|
179
|
|
|
$url = getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE', dol_buildpath('/public/ticket/', 3)) . 'view.php?track_id=' . $object->track_id . '&email=' . $email; |
|
180
|
|
|
} |
|
181
|
|
|
|
|
182
|
|
|
$out = ''; |
|
183
|
|
|
if (!getDolGlobalInt('TICKET_ENABLE_PUBLIC_INTERFACE')) { |
|
184
|
|
|
$langs->load('errors'); |
|
185
|
|
|
$out .= '<span class="opacitymedium">' . $langs->trans("ErrorPublicInterfaceNotEnabled") . '</span>'; |
|
186
|
|
|
} else { |
|
187
|
|
|
$out .= img_picto('', 'object_globe.png') . ' <span class="opacitymedium">' . $langs->trans("TicketPublicAccess") . '</span><br>'; |
|
188
|
|
|
if ($url) { |
|
189
|
|
|
$out .= '<div class="urllink">'; |
|
190
|
|
|
$out .= '<input type="text" id="directpubliclink" class="quatrevingtpercentminusx" value="' . $url . '">'; |
|
191
|
|
|
$out .= '<a href="' . $url . '" target="_blank" rel="noopener noreferrer">' . img_picto('', 'object_globe.png', 'class="paddingleft"') . '</a>'; |
|
192
|
|
|
$out .= '</div>'; |
|
193
|
|
|
$out .= ajax_autoselect("directpubliclink", 0); |
|
194
|
|
|
} else { |
|
195
|
|
|
$out .= '<span class="opacitymedium">' . $langs->trans("TicketNotCreatedFromPublicInterface") . '</span>'; |
|
196
|
|
|
} |
|
197
|
|
|
} |
|
198
|
|
|
|
|
199
|
|
|
return $out; |
|
200
|
|
|
} |
|
201
|
|
|
|
|
202
|
|
|
/** |
|
203
|
|
|
* Generate a random id |
|
204
|
|
|
* |
|
205
|
|
|
* @param int $car Length of string to generate key |
|
206
|
|
|
* @return string |
|
207
|
|
|
*/ |
|
208
|
|
|
function generate_random_id($car = 16) |
|
209
|
|
|
{ |
|
210
|
|
|
$string = ""; |
|
211
|
|
|
$chaine = "abcdefghijklmnopqrstuvwxyz123456789"; |
|
212
|
|
|
mt_srand((int) ((float) microtime() * 1000000)); |
|
213
|
|
|
for ($i = 0; $i < $car; $i++) { |
|
214
|
|
|
$string .= $chaine[mt_rand() % strlen($chaine)]; |
|
215
|
|
|
} |
|
216
|
|
|
return $string; |
|
217
|
|
|
} |
|
218
|
|
|
|
|
219
|
|
|
/** |
|
220
|
|
|
* Show http header, open body tag and show HTML header banner for public pages for tickets |
|
221
|
|
|
* |
|
222
|
|
|
* @param string $title Title |
|
223
|
|
|
* @param string $head Head array |
|
224
|
|
|
* @param int $disablejs More content into html header |
|
225
|
|
|
* @param int $disablehead More content into html header |
|
226
|
|
|
* @param array $arrayofjs Array of complementary js files |
|
227
|
|
|
* @param array $arrayofcss Array of complementary css files |
|
228
|
|
|
* @return void |
|
229
|
|
|
*/ |
|
230
|
|
|
function llxHeaderTicket($title, $head = "", $disablejs = 0, $disablehead = 0, $arrayofjs = [], $arrayofcss = []) |
|
231
|
|
|
{ |
|
232
|
|
|
global $user, $conf, $langs, $mysoc; |
|
233
|
|
|
|
|
234
|
|
|
$urllogo = ""; |
|
235
|
|
|
top_htmlhead($head, $title, $disablejs, $disablehead, $arrayofjs, $arrayofcss, 0, 1); // Show html headers |
|
236
|
|
|
|
|
237
|
|
|
print '<body id="mainbody" class="publicnewticketform">'; |
|
238
|
|
|
print '<div class="publicnewticketform2 flexcontainer centpercent" style="min-height: 100%;">'; |
|
239
|
|
|
|
|
240
|
|
|
print '<header class="center centpercent">'; |
|
241
|
|
|
|
|
242
|
|
|
// Define urllogo |
|
243
|
|
|
if (getDolGlobalInt('TICKET_SHOW_COMPANY_LOGO') || getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC')) { |
|
244
|
|
|
// Print logo |
|
245
|
|
|
if (getDolGlobalInt('TICKET_SHOW_COMPANY_LOGO')) { |
|
246
|
|
|
$width = 0; |
|
247
|
|
|
$urllogo = Images::getLogo($conf->theme, $width, $mysoc->logo_small, $mysoc->logo); |
|
248
|
|
|
} |
|
249
|
|
|
} |
|
250
|
|
|
|
|
251
|
|
|
// Output html code for logo |
|
252
|
|
|
if ($urllogo || getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC')) { |
|
253
|
|
|
print '<div class="backgreypublicpayment">'; |
|
254
|
|
|
print '<div class="logopublicpayment">'; |
|
255
|
|
|
if ($urllogo) { |
|
256
|
|
|
print '<a href="' . (getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE') ? getDolGlobalString('TICKET_URL_PUBLIC_INTERFACE') : dol_buildpath('/public/ticket/index.php?entity=' . $conf->entity, 1)) . '">'; |
|
257
|
|
|
print '<img id="dolpaymentlogo" src="' . $urllogo . '"'; |
|
258
|
|
|
print '>'; |
|
259
|
|
|
print '</a>'; |
|
260
|
|
|
} |
|
261
|
|
|
if (getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC')) { |
|
262
|
|
|
print '<div class="clearboth"></div><strong>' . (getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC') ? getDolGlobalString('TICKET_PUBLIC_INTERFACE_TOPIC') : $langs->trans("TicketSystem")) . '</strong>'; |
|
263
|
|
|
} |
|
264
|
|
|
print '</div>'; |
|
265
|
|
|
if (!getDolGlobalInt('MAIN_HIDE_POWERED_BY')) { |
|
266
|
|
|
print '<div class="poweredbypublicpayment opacitymedium right hideonsmartphone"><a class="poweredbyhref" href="https://www.dolibarr.org?utm_medium=website&utm_source=poweredby" target="dolibarr" rel="noopener">' . $langs->trans("PoweredBy") . '<br><img src="' . constant('DOL_URL_ROOT') . '/theme/dolibarr_logo.svg" width="80px"></a></div>'; |
|
267
|
|
|
} |
|
268
|
|
|
print '</div>'; |
|
269
|
|
|
} |
|
270
|
|
|
|
|
271
|
|
|
if (getDolGlobalInt('TICKET_IMAGE_PUBLIC_INTERFACE')) { |
|
272
|
|
|
print '<div class="backimagepublicticket">'; |
|
273
|
|
|
print '<img id="idTICKET_IMAGE_PUBLIC_INTERFACE" src="' . getDolGlobalString('TICKET_IMAGE_PUBLIC_INTERFACE') . '">'; |
|
274
|
|
|
print '</div>'; |
|
275
|
|
|
} |
|
276
|
|
|
|
|
277
|
|
|
print '</header>'; |
|
278
|
|
|
|
|
279
|
|
|
//print '<div class="ticketlargemargin">'; |
|
280
|
|
|
} |
|
281
|
|
|
|
alxarafe /
alixar
