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1
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<?php
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2
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require 'core/init.php';
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3
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$general->logged_out_protect();
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4
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$changeby = $_SESSION['loginid'];
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5
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$user = $users->userdata($_SESSION['loginid']);
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6
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$id = $_GET['id'];
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7
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$ticket = $tickets->ticket_data($id);
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8
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if ($ticket['ticketstatus'] == 'Closed') {
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9
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header("Location: ticketread.php?id=$id");
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10
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exit();
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11
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}
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12
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if (isset($_POST['submit'])) {
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13
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$sla = $_POST['sla'];
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14
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$reporteddate = $_POST['reporteddate'];
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15
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$reportedmonth = $_POST['reportedmonth'];
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$reportedyear = $_POST['reportedyear'];
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$datetimeStr = $reportedyear.'-'.$reportedmonth.'-'.$reporteddate;
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$reporteddate = strtotime($datetimeStr);
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$reportedby = $_POST['reportedby'];
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$telp = $_POST['telp'];
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$email = $_POST['email'];
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$problemsummary = $_POST['problemsummary'];
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$problemdetail = $_POST['problemdetail'];
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$assignee = $_POST['idassignee'];
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$ticketstatus = $_POST['ticketstatus'];
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$resolution = $_POST['resolution'];
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$comment = $_POST['comment'];
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$processby = $_POST['processby'];
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$processdate = $_POST['processdate'];
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31
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$pendingby = $_POST['pendingby'];
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$pendingdate = $_POST['pendingdate'];
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$resolvedby = $_POST['resolvedby'];
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34
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$resolveddate = $_POST['resolveddate'];
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35
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$closedby = $_POST['closedby'];
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36
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$closeddate = $_POST['closeddate'];
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37
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$changes = 'Re-assigned the ticket.';
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38
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if ($ticketstatus == 'Process') {
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39
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$processby = $user['username'];
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40
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$processdate = strtotime(now);
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$changes = 'Change Status to Process';
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42
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}
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if ($ticketstatus == 'Pending') {
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$pendingby = $user['username'];
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45
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$pendingdate = strtotime(now);
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46
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$changes = 'Change Status to Pending.';
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47
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}
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if ($ticketstatus == 'Resolved') {
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$resolvedby = $user['username'];
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$resolveddate = strtotime(now);
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$changes = 'Change Status to Resolved.';
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52
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}
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if ($ticketstatus == 'Closed') {
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$closedby = $user['username'];
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55
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$closeddate = strtotime(now);
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56
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$changes = 'Change Status to Closed.';
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57
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}
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$tickets->update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment);
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59
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$tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment);
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60
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header('Location: ticketlistuser.php');
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61
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}
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62
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?>
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63
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<!DOCTYPE HTML>
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64
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<html>
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65
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<head>
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66
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<title>Update Ticket</title>
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67
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
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68
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<link rel="stylesheet" href="css/style.css" />
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69
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<style type="text/css">
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70
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.breadcrumb{font-size:12px;color:#0000A0;}
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71
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.formtable {text-align:left; font-size:12px;color:#000000; background-color:#f0f0f0;padding:10px;width:600px; }
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72
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.errormsg {font-size:10pt;color:#ff0000;text-align:left;}
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73
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</style>
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74
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<script type="text/javascript" src="js/jquery.js"></script>
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75
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<script type="text/javascript">
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76
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function cekData()
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77
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{ if (ticketform.resolution.value == "")
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78
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{ alert("Resolution must be filled!");
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79
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ticketform.resolution.focus();
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80
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return false;
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81
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}
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82
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if (ticketform.ticketstatus.value == "Closed")
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83
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{ if(ticketform.oldticketstatus.value != "Resolved")
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84
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{ alert("You must set status to resolved before closed!");
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85
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ticketform.ticketstatus.focus();
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86
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return false;
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87
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}
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88
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}
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89
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else
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90
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return true;
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91
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}
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92
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</script>
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93
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</head>
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94
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<body>
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<div class="breadcrumb"> >> Home >> Update Ticket</div>
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<hr/>
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<form name="ticketform" method="post" action="" onsubmit="return cekData();">
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<fieldset style="display: inline-block;">
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<?php echo '<legend> Ticket No: '.$ticket['ticketnumber'].'</legend>'; ?>
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<div class="breadcrumb">*) Field Required</div>
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<br/>
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<table class="formtable">
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103
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<tr>
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<td width="120">Ticket No:</td><td> : </td>
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<td><?php echo $ticket['ticketnumber']; ?>
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<input type="hidden" size='20' name='ticketnumber' value="<?php echo $ticket['ticketnumber']; ?>">
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</td>
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</tr>
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<tr>
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<td> Reported Date</td><td> : </td>
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<td><?php echo date('d-M-Y H:i', $ticket['reporteddate']); ?>
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<input type="hidden" name="reporteddate" value="<?php echo $ticket['reporteddate']; ?>"></td>
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</tr>
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<tr>
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<td> Reported By </td><td> : </td>
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<td><?php echo $ticket['reportedby']; ?>
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<input type='hidden' name="reportedby" value="<?php echo $ticket['reportedby']; ?>"> </td>
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</tr>
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<tr>
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120
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<td> Urgency (SLA)</td><td> : </td>
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121
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<td><?php $sladata = $slas->sla_data($ticket['sla']); echo $sladata['namasla']; ?>
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<input type='hidden' name='sla' value="<?php echo $ticket['sla']; ?>"> </td>
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</tr>
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<tr>
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<td> Problem Summary </td><td> : </td>
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<td> <?php echo $ticket['problemsummary']; ?>
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<input type="hidden" name="problemsummary" value="<?php echo $ticket['problemsummary']; ?>"> </td>
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</tr>
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<tr valign="top">
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<td> Problem Detail </td><td> : </td>
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<td> <?php echo nl2br($ticket['problemdetail']); ?> </td>
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<input type="hidden" name="problemdetail" value="<?php echo $ticket['problemdetail']; ?>"> </td>
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</tr>
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</table>
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<br/>
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<table class="formtable">
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138
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<tr>
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<td width="120"> Assign to </td><td> : </td>
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<td> <?php $userassignee = $users->userdata($ticket['assignee']); echo $userassignee['fullname']; ?>
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<input type='hidden' name='idassignee' value='<?php echo $ticket['assignee']; ?>'> </td>
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</tr>
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<tr>
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<td> Status* </td><td> : </td>
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<td> <input type="hidden" name="oldticketstatus" value="<?php echo $ticket['ticketstatus']; ?>">
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<select name="ticketstatus">
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<?php
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echo '<option value='.$ticket['ticketstatus'].' selected="selected">'.$ticket['ticketstatus'].'</option>';
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?>
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<option value="Assigned"> Assigned </option>
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<option value="Resolved"> Resolved </option>
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<option value="Pending"> Pending </option>
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<option value="Closed"> Closed </option>
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</select>
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</td>
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156
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</tr>
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<tr valign="top">
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158
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<td> Resolution* </td><td> : </td>
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<td> <textarea name="resolution" rows="3" cols="38" <?php echo ($user['level'] == 'User') ? 'readonly="readonly"' : '';?>><?php echo $ticket['resolution']; ?></textarea> </td>
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</tr>
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161
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<tr valign="top">
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162
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<td> Comment* </td><td> : </td>
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163
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<td> <textarea name="comment" rows="3" cols="38" <?php echo ($user['level'] != 'User') ? 'readonly="readonly"' : '';?>><?php echo $ticket['comment']; ?></textarea> </td>
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</tr>
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<tr>
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166
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<td> </td><td> </td>
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<td> <input type="hidden" name="pendingby" value="<?php echo $ticket['pendingby']; ?>">
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<input type="hidden" name="pendingdate" value="<?php echo $ticket['pendingdate']; ?>">
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169
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<input type="hidden" name="resolvedby" value="<?php echo $ticket['resolvedby']; ?>">
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170
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<input type="hidden" name="resolveddate" value="<?php echo $ticket['resolveddate']; ?>">
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<input type="hidden" name="closedby" value="<?php echo $ticket['closedby']; ?>">
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<input type="hidden" name="closeddate" value="<?php echo $ticket['closeddate']; ?>">
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173
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</td>
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174
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</tr>
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175
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<tr>
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176
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<td> </td> <td> </td>
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<td>
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178
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<input type='submit' name='submit' value=' Submit '>
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179
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<input type='reset' name='reset' value=' Reset '>
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180
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</td>
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181
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</tr>
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182
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</table>
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183
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</fieldset>
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184
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</form>
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185
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<br/>
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186
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<fieldset style="display: inline-block;">
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187
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<legend> Ticket Audit Trail</legend>
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188
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<table class="formtable">
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189
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<tr bgcolor="#e0e0e0" ><td width="150">Updated On</td><td width="150">Updated By</td><td>Description</td></tr>
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190
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<?php
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191
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$list_log_tickets = $tickets->get_audit_trail($id);
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192
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foreach ($list_log_tickets as $log_ticket) {
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193
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$changed_by = $users->userdata($log_ticket['changeby']);
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194
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echo '<tr><td>'.date('d-M-Y H:i:s', $log_ticket['changedate']).'</td>'.
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195
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'<td>'.$changed_by['fullname'].'</td>'.
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196
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'<td>'.$log_ticket['changes'].'</td></tr>';
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197
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}
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198
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?>
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199
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</table>
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200
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</fieldset>
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201
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<br/><br/>
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202
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</body>
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203
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</html> |
aepnat /
simhelpdesk
aepnat
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