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1
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<?php
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require 'core/init.php';
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3
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$general->logged_out_protect();
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4
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$changeby = $_SESSION['loginid'];
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5
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$user = $users->userdata($_SESSION['loginid']);
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$id = $_GET['id'];
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7
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$ticket = $tickets->ticket_data($id);
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if ($ticket['ticketstatus'] == 'Closed') {
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header("Location: ticketread.php?id=$id");
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10
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exit();
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11
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}
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if (isset($_POST['submit'])) {
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$sla = $_POST['sla'];
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$reporteddate = strtotime($_POST['reporteddate']);
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$reportedby = $_POST['reportedby'];
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$telp = $_POST['telp'];
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$email = $_POST['email'];
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$problemsummary = $_POST['problemsummary'];
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$problemdetail = $_POST['problemdetail'];
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$assignee = $_POST['idassignee'];
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$type = $_POST['pro'];
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$ticketstatus = $_POST['ticketstatus'];
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$resolution = $_POST['resolution'];
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$comment = $_POST['comment'];
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$processby = $_POST['processby'];
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$processdate = $_POST['processdate'];
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$pendingby = $_POST['pendingby'];
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$pendingdate = $_POST['pendingdate'];
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$resolvedby = $_POST['resolvedby'];
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$resolveddate = $_POST['resolveddate'];
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$closedby = $_POST['closedby'];
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$closeddate = $_POST['closeddate'];
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$changes = 'Re-assigned the ticket.';
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34
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if ($ticketstatus == 'Process') {
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$processby = $user['username'];
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$processdate = strtotime(now);
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$changes = 'Change Status to Process';
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38
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}
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39
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if ($ticketstatus == 'Pending') {
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$pendingby = $user['username'];
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$pendingdate = strtotime(now);
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42
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$changes = 'Change Status to Pending.';
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43
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}
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44
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if ($ticketstatus == 'Resolved') {
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$resolvedby = $user['username'];
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46
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$resolveddate = strtotime(now);
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47
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$changes = 'Change Status to Resolved.';
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48
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}
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49
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if ($ticketstatus == 'Closed') {
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50
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$closedby = $user['username'];
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51
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$closeddate = strtotime(now);
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52
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$changes = 'Change Status to Closed.';
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53
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}
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54
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$tickets->update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment);
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55
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$tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment);
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56
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if ($user['level'] == 'Admin') {
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57
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header('Location: ticketlist.php');
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58
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} else {
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59
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header('Location: myticketbyassignee.php');
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60
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}
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61
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}
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62
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?>
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63
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<!DOCTYPE HTML>
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64
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<html>
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65
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<head>
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66
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<title>Update Ticket</title>
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67
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<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
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68
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<link rel="stylesheet" href="css/style.css" />
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69
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<style type="text/css">
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70
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.breadcrumb{font-size:12px;color:#0000A0;}
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71
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.formtable {text-align:left; font-size:12px;color:#000000; background-color:#f0f0f0;padding:10px;width:600px; }
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72
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.errormsg {font-size:10pt;color:#ff0000;text-align:left;}
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73
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</style>
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74
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<link rel="stylesheet" href="css/jquery-ui.css" />
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75
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<script type="text/javascript" src="js/jquery.js"></script>
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76
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<script src="js/jquery-ui.js"></script>
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<script type="text/javascript">
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$(document).ready(function(){
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$("#reporteddate").datepicker
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({dateFormat:"dd-M-yy",changeMonth:true,changeYear:true,});
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});
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</script>
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<script type="text/javascript">
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function cekData()
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85
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{ if (ticketform.idassignee.value == "")
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86
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{ alert("Please choose assign to!");
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87
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ticketform.idassignee.focus();
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return false;
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}
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90
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if (ticketform.problemsummary.value == "")
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91
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{ alert("Problem summary must be filled!");
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ticketform.problemsummary.focus();
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return false;
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}
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if (ticketform.problemdetail.value == "")
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{ alert("Problem detail must be filled!");
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97
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ticketform.problemdetail.focus();
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return false;
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}
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100
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if (ticketform.reportedby.value == "")
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{ alert("Reported By must be filled!");
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ticketform.reportedby.focus();
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return false;
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}
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if (ticketform.ticketstatus.value == "Closed")
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106
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{ if(ticketform.oldticketstatus.value != "Resolved")
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{ alert("You must set status to resolved before closed!");
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ticketform.ticketstatus.focus();
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return false;
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}
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}
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else
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return true;
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114
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}
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115
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</script>
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116
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</head>
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117
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<body>
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118
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<div class="breadcrumb"> >> Home >> Update Ticket</div>
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119
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<hr/>
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120
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<form name="ticketform" method="post" action="" onsubmit="return cekData();">
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121
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<fieldset style="display: inline-block;">
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122
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<?php echo '<legend> Ticket No: '.$ticket['ticketnumber'].'</legend>'; ?>
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<div class="breadcrumb">*) Field Required</div>
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<br/>
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<table class="formtable">
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<tr>
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<td width="120">Ticket No:</td><td> : </td>
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<td><?php echo $ticket['ticketnumber']; ?>
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<input type="hidden" size='20' name='ticketnumber' value="">
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</td>
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</tr>
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<tr>
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<td> Reported Date*</td><td> : </td>
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<td><input type="text" id="reporteddate" name="reporteddate" readonly="readonly" value="<?php echo date('d-M-Y', $ticket['reporteddate']); ?>"></td>
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</tr>
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<tr>
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<td> Reported By* </td><td> : </td>
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<td> <input type='text' size='50' name='reportedby' maxlength="50" value='<?php echo $ticket['reportedby']; ?>'> </td>
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</tr>
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<tr>
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<td> Urgency (SLA)*</td><td> : </td>
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<td><select name="sla">
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<?php
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$sladata = $slas->sla_data($ticket['sla']);
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echo '<option value="'.$ticket['sla'].'" selected="selected">'.$sladata['namasla'].'</option>';
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$sla = $slas->get_sla();
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foreach ($sla as $slaval) {
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echo '<option value="'.$slaval['slaid'].'">'.$slaval['namasla'].'</option>';
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}
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?>
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</select>
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</td>
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</tr>
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<tr>
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<td> Type</td><td> : </td>
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<td>
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157
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<?php
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//$pro = $slas->get_sla();
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159
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echo $ticket['pro'];
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160
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161
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?>
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162
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163
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</td>
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164
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</tr>
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165
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<tr>
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166
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<tr>
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167
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<td> Problem Summary* </td><td> : </td>
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168
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<td> <input type="text" size="60" name="problemsummary" maxlength="60" value='<?php echo $ticket['problemsummary']; ?>'> </td>
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169
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</tr>
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170
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<tr valign="top">
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171
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<td> Problem Detail* </td><td> : </td>
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172
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<td> <textarea name="problemdetail" rows="3" cols="38"><?php echo $ticket['problemdetail']; ?></textarea> </td>
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173
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</tr>
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174
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</table>
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175
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<br/>
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176
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<table class="formtable">
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177
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<tr>
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178
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<td width="120"> Assign to* </td><td> : </td>
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179
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<td> <select name="idassignee">
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180
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<?php
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181
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$userassignee = $users->userdata($ticket['assignee']);
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182
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echo '<option value='.$ticket['assignee'].' selected="selected">'.$userassignee['fullname'].'</option>';
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183
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$listusers = $users->get_users();
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184
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foreach ($listusers as $user) {
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185
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echo '<option value='.$user['id'].'>'.$user['fullname'].'</option>';
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186
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}
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187
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?>
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188
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</select> </td>
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189
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</tr>
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190
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<tr>
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191
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<td> Status* </td><td> : </td>
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192
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<td> <input type="hidden" name="oldticketstatus" value="<?php echo $ticket['ticketstatus']; ?>">
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193
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<select name="ticketstatus">
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194
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<option value="Assigned" <?php echo ($ticket['ticketstatus'] == 'Assigned') ? 'selected="selected"' : '';?>>Assigned</option>
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195
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<option value="Process" <?php echo ($ticket['ticketstatus'] == 'Process') ? 'selected="selected"' : '';?>>Process</option>
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196
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<option value="Resolved" <?php echo ($ticket['ticketstatus'] == 'Resolved') ? 'selected="selected"' : '';?>>Resolved</option>
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197
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<option value="Pending" <?php echo ($ticket['ticketstatus'] == 'Pending') ? 'selected="selected"' : '';?>>Pending</option>
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198
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<option value="Closed" <?php echo ($ticket['ticketstatus'] == 'Closed') ? 'selected="selected"' : '';?>>Closed</option>
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199
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</select>
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200
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</td>
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201
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</tr>
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202
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<tr valign="top">
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203
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<td> Resolution* </td><td> : </td>
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204
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<td> <textarea name="resolution" rows="3" cols="38" <?php echo ($user['level'] == 'User') ? 'readonly="readonly"' : '';?>><?php echo $ticket['resolution']; ?></textarea> </td>
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205
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</tr>
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206
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<tr valign="top">
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207
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<td> Comment* </td><td> : </td>
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208
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<td> <textarea name="comment" rows="3" cols="38" <?php echo ($user['level'] != 'User') ? 'readonly="readonly"' : '';?>><?php echo $ticket['comment']; ?></textarea> </td>
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209
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</tr>
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210
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<tr>
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211
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<td> </td><td> </td>
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212
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<td> <input type="hidden" name="pendingby" value="<?php echo $ticket['pendingby']; ?>">
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213
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<input type="hidden" name="pendingdate" value="<?php echo $ticket['pendingdate']; ?>">
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214
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<input type="hidden" name="resolvedby" value="<?php echo $ticket['resolvedby']; ?>">
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215
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<input type="hidden" name="resolveddate" value="<?php echo $ticket['resolveddate']; ?>">
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216
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<input type="hidden" name="closedby" value="<?php echo $ticket['closedby']; ?>">
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217
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<input type="hidden" name="closeddate" value="<?php echo $ticket['closeddate']; ?>">
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218
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</td>
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219
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</tr>
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220
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<tr>
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221
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<td> </td> <td> </td>
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222
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<td>
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223
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<input type='submit' name='submit' value=' Submit '>
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224
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<input type='reset' name='reset' value=' Reset '>
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225
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</td>
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226
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</tr>
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227
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</table>
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228
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</fieldset>
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229
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</form>
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230
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<br/>
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231
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|
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<fieldset style="display: inline-block;">
|
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232
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<legend> Ticket Audit Trail</legend>
|
|
233
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<table class="formtable">
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234
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<tr bgcolor="#e0e0e0" ><td width="150">Updated On</td><td width="150">Updated By</td><td>Description</td></tr>
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|
235
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<?php
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|
236
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$list_log_tickets = $tickets->get_audit_trail($id);
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|
237
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foreach ($list_log_tickets as $log_ticket) {
|
|
238
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$changed_by = $users->userdata($log_ticket['changeby']);
|
|
239
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echo '<tr><td>'.date('d-M-Y H:i:s', $log_ticket['changedate']).'</td>'.
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|
240
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'<td>'.$changed_by['fullname'].'</td>'.
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241
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'<td>'.$log_ticket['changes'].'</td></tr>';
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|
242
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}
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|
243
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?>
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|
244
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</table>
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245
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</fieldset>
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|
246
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<br/><br/>
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247
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</body>
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|
248
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</html> |
aepnat /
simhelpdesk
aepnat
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