aepnat /
simhelpdesk
@@ -4,35 +4,35 @@ discard block |
||
| 4 | 4 | @$idemail = $_GET['id']; |
| 5 | 5 | $email = $emails->get_email_queue_by_id($idemail); |
| 6 | 6 | if (isset($_POST['submit'])) { |
| 7 | - $emailstatus = $_POST['emailstatus']; |
|
| 8 | - if ($emailstatus == 'Sent') { |
|
| 9 | - $errors[] = 'You have sent this email!'; |
|
| 10 | - } else { |
|
| 11 | - $to = $_POST['emailto']; |
|
| 12 | - $cc = substr($_POST['emailcc'], 0, -2); |
|
| 13 | - $subject = $_POST['emailsubject']; |
|
| 14 | - $message = $_POST['message']; |
|
| 7 | + $emailstatus = $_POST['emailstatus']; |
|
| 8 | + if ($emailstatus == 'Sent') { |
|
| 9 | + $errors[] = 'You have sent this email!'; |
|
| 10 | + } else { |
|
| 11 | + $to = $_POST['emailto']; |
|
| 12 | + $cc = substr($_POST['emailcc'], 0, -2); |
|
| 13 | + $subject = $_POST['emailsubject']; |
|
| 14 | + $message = $_POST['message']; |
|
| 15 | 15 | |
| 16 | - $headers = []; |
|
| 17 | - $headers[] = 'MIME-Version: 1.0'; |
|
| 18 | - $headers[] = 'Content-type: text/plain; charset=iso-8859-1'; |
|
| 19 | - $headers[] = 'From: Helpdesk System <[email protected]>'; |
|
| 20 | - $headers[] = "Cc: $cc"; |
|
| 21 | - $headers[] = 'Bcc:'; |
|
| 22 | - $headers[] = 'Reply-To: Helpdesk System <[email protected]>'; |
|
| 23 | - $headers[] = 'X-Mailer: PHP/'.phpversion(); |
|
| 24 | - //echo $to."<br>".$cc."<br>".$subject."<br>".$message; |
|
| 25 | - //echo $emailstatus; |
|
| 16 | + $headers = []; |
|
| 17 | + $headers[] = 'MIME-Version: 1.0'; |
|
| 18 | + $headers[] = 'Content-type: text/plain; charset=iso-8859-1'; |
|
| 19 | + $headers[] = 'From: Helpdesk System <[email protected]>'; |
|
| 20 | + $headers[] = "Cc: $cc"; |
|
| 21 | + $headers[] = 'Bcc:'; |
|
| 22 | + $headers[] = 'Reply-To: Helpdesk System <[email protected]>'; |
|
| 23 | + $headers[] = 'X-Mailer: PHP/'.phpversion(); |
|
| 24 | + //echo $to."<br>".$cc."<br>".$subject."<br>".$message; |
|
| 25 | + //echo $emailstatus; |
|
| 26 | 26 | |
| 27 | - $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
|
| 28 | - if ($ok) { |
|
| 29 | - $emails->update_status_email($idemail, 'Sent'); |
|
| 30 | - header('Location: emailsend.php?success'); |
|
| 31 | - } else { |
|
| 32 | - $emails->update_status_email($idemail, 'Cannot Send'); |
|
| 33 | - $errors[] = 'Sorry, email cannot send now! Please try again.'; |
|
| 34 | - } |
|
| 35 | - } |
|
| 27 | + $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
|
| 28 | + if ($ok) { |
|
| 29 | + $emails->update_status_email($idemail, 'Sent'); |
|
| 30 | + header('Location: emailsend.php?success'); |
|
| 31 | + } else { |
|
| 32 | + $emails->update_status_email($idemail, 'Cannot Send'); |
|
| 33 | + $errors[] = 'Sorry, email cannot send now! Please try again.'; |
|
| 34 | + } |
|
| 35 | + } |
|
| 36 | 36 | } |
| 37 | 37 | ?> |
| 38 | 38 | <!DOCTYPE HTML> |
@@ -83,12 +83,12 @@ discard block |
||
| 83 | 83 | </fieldset> |
| 84 | 84 | </form> |
| 85 | 85 | <?php |
| 86 | - if (empty($errors) === false) { |
|
| 87 | - echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>'; |
|
| 88 | - } |
|
| 89 | - if (isset($_GET['success']) && empty($_GET['success'])) { |
|
| 90 | - echo 'Email has been sent!'; |
|
| 91 | - } |
|
| 92 | - ?> |
|
| 86 | + if (empty($errors) === false) { |
|
| 87 | + echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>'; |
|
| 88 | + } |
|
| 89 | + if (isset($_GET['success']) && empty($_GET['success'])) { |
|
| 90 | + echo 'Email has been sent!'; |
|
| 91 | + } |
|
| 92 | + ?> |
|
| 93 | 93 | </body> |
| 94 | 94 | </html> |
| 95 | 95 | \ No newline at end of file |
@@ -7,7 +7,7 @@ discard block |
||
| 7 | 7 | $emailstatus = $_POST['emailstatus']; |
| 8 | 8 | if ($emailstatus == 'Sent') { |
| 9 | 9 | $errors[] = 'You have sent this email!'; |
| 10 | - } else { |
|
| 10 | + }else { |
|
| 11 | 11 | $to = $_POST['emailto']; |
| 12 | 12 | $cc = substr($_POST['emailcc'], 0, -2); |
| 13 | 13 | $subject = $_POST['emailsubject']; |
@@ -28,7 +28,7 @@ discard block |
||
| 28 | 28 | if ($ok) { |
| 29 | 29 | $emails->update_status_email($idemail, 'Sent'); |
| 30 | 30 | header('Location: emailsend.php?success'); |
| 31 | - } else { |
|
| 31 | + }else { |
|
| 32 | 32 | $emails->update_status_email($idemail, 'Cannot Send'); |
| 33 | 33 | $errors[] = 'Sorry, email cannot send now! Please try again.'; |
| 34 | 34 | } |
@@ -4,16 +4,16 @@ discard block |
||
| 4 | 4 | $id_cust = $_GET['id']; |
| 5 | 5 | $member = $customers->customer_data($id_cust); |
| 6 | 6 | if (isset($_POST['submit'])) { |
| 7 | - $namacustomer = $_POST['namacustomer']; |
|
| 8 | - $password = $_POST['password']; |
|
| 9 | - $alamat = $_POST['alamat']; |
|
| 10 | - $Telp = $_POST['telp']; |
|
| 11 | - $email = $_POST['email']; |
|
| 12 | - $PIC = $_POST['PIC']; |
|
| 13 | - $selesperson = $_POST['selesperson']; |
|
| 14 | - $customerproduct = $_POST['customerproduct']; |
|
| 15 | - $customers->update_customer($id_cust, $namacustomer, $alamat, $Telp, $email, $PIC, $selesperson, $customerproduct); |
|
| 16 | - header('Location: customerlist.php'); |
|
| 7 | + $namacustomer = $_POST['namacustomer']; |
|
| 8 | + $password = $_POST['password']; |
|
| 9 | + $alamat = $_POST['alamat']; |
|
| 10 | + $Telp = $_POST['telp']; |
|
| 11 | + $email = $_POST['email']; |
|
| 12 | + $PIC = $_POST['PIC']; |
|
| 13 | + $selesperson = $_POST['selesperson']; |
|
| 14 | + $customerproduct = $_POST['customerproduct']; |
|
| 15 | + $customers->update_customer($id_cust, $namacustomer, $alamat, $Telp, $email, $PIC, $selesperson, $customerproduct); |
|
| 16 | + header('Location: customerlist.php'); |
|
| 17 | 17 | } |
| 18 | 18 | ?> |
| 19 | 19 | <!DOCTYPE HTML> |
@@ -125,9 +125,9 @@ discard block |
||
| 125 | 125 | </form> |
| 126 | 126 | |
| 127 | 127 | <?php |
| 128 | - if (empty($errors) === false) { |
|
| 129 | - echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>'; |
|
| 130 | - } |
|
| 131 | - ?> |
|
| 128 | + if (empty($errors) === false) { |
|
| 129 | + echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>'; |
|
| 130 | + } |
|
| 131 | + ?> |
|
| 132 | 132 | </body> |
| 133 | 133 | </html> |
| 134 | 134 | \ No newline at end of file |
@@ -5,24 +5,24 @@ |
||
| 5 | 5 | $emailstatus = 'New'; |
| 6 | 6 | $new_emails = $emails->get_email_by_status($emailstatus); |
| 7 | 7 | foreach ($new_emails as $new_email) { |
| 8 | - $idemail = $new_email['idemail']; |
|
| 9 | - $to = $new_email['emailto']; |
|
| 10 | - $cc = substr($new_email['emailcc'], 0, -2); |
|
| 11 | - $subject = $new_email['emailsubject']; |
|
| 12 | - $message = $new_email['message']; |
|
| 8 | + $idemail = $new_email['idemail']; |
|
| 9 | + $to = $new_email['emailto']; |
|
| 10 | + $cc = substr($new_email['emailcc'], 0, -2); |
|
| 11 | + $subject = $new_email['emailsubject']; |
|
| 12 | + $message = $new_email['message']; |
|
| 13 | 13 | |
| 14 | - $headers = []; |
|
| 15 | - $headers[] = 'MIME-Version: 1.0'; |
|
| 16 | - $headers[] = 'Content-type: text/plain; charset=iso-8859-1'; |
|
| 17 | - $headers[] = 'From: Helpdesk System <[email protected]>'; |
|
| 18 | - $headers[] = "Cc: $cc"; |
|
| 19 | - $headers[] = 'Bcc:'; |
|
| 20 | - $headers[] = 'Reply-To: Helpdesk System <[email protected]>'; |
|
| 21 | - $headers[] = 'X-Mailer: PHP/'.phpversion(); |
|
| 22 | - $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
|
| 23 | - if ($ok) { |
|
| 24 | - $emails->update_status_email($idemail, 'Sent'); |
|
| 25 | - } else { |
|
| 26 | - $emails->update_status_email($idemail, 'Cannot Send'); |
|
| 27 | - } |
|
| 14 | + $headers = []; |
|
| 15 | + $headers[] = 'MIME-Version: 1.0'; |
|
| 16 | + $headers[] = 'Content-type: text/plain; charset=iso-8859-1'; |
|
| 17 | + $headers[] = 'From: Helpdesk System <[email protected]>'; |
|
| 18 | + $headers[] = "Cc: $cc"; |
|
| 19 | + $headers[] = 'Bcc:'; |
|
| 20 | + $headers[] = 'Reply-To: Helpdesk System <[email protected]>'; |
|
| 21 | + $headers[] = 'X-Mailer: PHP/'.phpversion(); |
|
| 22 | + $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
|
| 23 | + if ($ok) { |
|
| 24 | + $emails->update_status_email($idemail, 'Sent'); |
|
| 25 | + } else { |
|
| 26 | + $emails->update_status_email($idemail, 'Cannot Send'); |
|
| 27 | + } |
|
| 28 | 28 | } |
@@ -22,7 +22,7 @@ |
||
| 22 | 22 | $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
| 23 | 23 | if ($ok) { |
| 24 | 24 | $emails->update_status_email($idemail, 'Sent'); |
| 25 | - } else { |
|
| 25 | + }else { |
|
| 26 | 26 | $emails->update_status_email($idemail, 'Cannot Send'); |
| 27 | 27 | } |
| 28 | 28 | } |
@@ -4,22 +4,22 @@ |
||
| 4 | 4 | //$general->logged_out_protect(); |
| 5 | 5 | $sla_emails = $emails->get_email_sla_remainder(); |
| 6 | 6 | foreach ($sla_emails as $sla_email) { |
| 7 | - $idemail = $sla_email['idemail']; |
|
| 8 | - $to = $sla_email['emailto']; |
|
| 9 | - $cc = substr($sla_email['emailcc'], 0, -2); |
|
| 10 | - $subject = $sla_email['emailsubject']; |
|
| 11 | - $message = $sla_email['message']; |
|
| 7 | + $idemail = $sla_email['idemail']; |
|
| 8 | + $to = $sla_email['emailto']; |
|
| 9 | + $cc = substr($sla_email['emailcc'], 0, -2); |
|
| 10 | + $subject = $sla_email['emailsubject']; |
|
| 11 | + $message = $sla_email['message']; |
|
| 12 | 12 | |
| 13 | - $headers = []; |
|
| 14 | - $headers[] = 'MIME-Version: 1.0'; |
|
| 15 | - $headers[] = 'Content-type: text/plain; charset=iso-8859-1'; |
|
| 16 | - $headers[] = 'From: Helpdesk System <[email protected]>'; |
|
| 17 | - $headers[] = "Cc:$cc"; |
|
| 18 | - $headers[] = 'Bcc:'; |
|
| 19 | - $headers[] = 'Reply-To: Helpdesk System <[email protected]>'; |
|
| 20 | - $headers[] = 'X-Mailer: PHP/'.phpversion(); |
|
| 21 | - echo $idemail.'<br>'; |
|
| 22 | - /* |
|
| 13 | + $headers = []; |
|
| 14 | + $headers[] = 'MIME-Version: 1.0'; |
|
| 15 | + $headers[] = 'Content-type: text/plain; charset=iso-8859-1'; |
|
| 16 | + $headers[] = 'From: Helpdesk System <[email protected]>'; |
|
| 17 | + $headers[] = "Cc:$cc"; |
|
| 18 | + $headers[] = 'Bcc:'; |
|
| 19 | + $headers[] = 'Reply-To: Helpdesk System <[email protected]>'; |
|
| 20 | + $headers[] = 'X-Mailer: PHP/'.phpversion(); |
|
| 21 | + echo $idemail.'<br>'; |
|
| 22 | + /* |
|
| 23 | 23 | $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
| 24 | 24 | if ($ok) |
| 25 | 25 | { $emails->update_status_email($idemail,"Sent"); |
@@ -21,7 +21,7 @@ |
||
| 21 | 21 | $headers[] = 'X-Mailer: PHP/'.phpversion(); |
| 22 | 22 | $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
| 23 | 23 | if ($ok) { |
| 24 | - echo 'Email sent successfully!!'; |
|
| 24 | + echo 'Email sent successfully!!'; |
|
| 25 | 25 | } else { |
| 26 | - echo 'Failed: Email cannot be sent!!'; |
|
| 26 | + echo 'Failed: Email cannot be sent!!'; |
|
| 27 | 27 | } |
@@ -22,6 +22,6 @@ |
||
| 22 | 22 | $ok = mail($to, $subject, $message, implode("\r\n", $headers)); |
| 23 | 23 | if ($ok) { |
| 24 | 24 | echo 'Email sent successfully!!'; |
| 25 | -} else { |
|
| 25 | +}else { |
|
| 26 | 26 | echo 'Failed: Email cannot be sent!!'; |
| 27 | 27 | } |
@@ -3,308 +3,308 @@ discard block |
||
| 3 | 3 | date_default_timezone_set('Asia/Jakarta'); |
| 4 | 4 | class Tickets |
| 5 | 5 | { |
| 6 | - private $db; |
|
| 7 | - |
|
| 8 | - public function __construct($database) |
|
| 9 | - { |
|
| 10 | - $this->db = $database; |
|
| 11 | - } |
|
| 12 | - |
|
| 13 | - public function ticket_exists($projectid) |
|
| 14 | - { |
|
| 15 | - $query = $this->db->prepare('SELECT COUNT(`id`) FROM `tickets` WHERE `ticketnumber`= ?'); |
|
| 16 | - $query->bindValue(1, $projectid); |
|
| 17 | - |
|
| 18 | - try { |
|
| 19 | - $query->execute(); |
|
| 20 | - $rows = $query->fetchColumn(); |
|
| 21 | - if ($rows == 1) { |
|
| 22 | - return true; |
|
| 23 | - } else { |
|
| 24 | - return false; |
|
| 25 | - } |
|
| 26 | - } catch (PDOException $e) { |
|
| 27 | - die($e->getMessage()); |
|
| 28 | - } |
|
| 29 | - } |
|
| 30 | - |
|
| 31 | - public function add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro) |
|
| 32 | - { |
|
| 33 | - $current = time(); |
|
| 34 | - $querystring = 'INSERT INTO `tickets` (`ticketnumber`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`documentedby`,`documenteddate`,`pro`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 35 | - $query = $this->db->prepare($querystring); |
|
| 36 | - $query->bindValue(1, $ticketnumber); |
|
| 37 | - $query->bindValue(2, $sla); |
|
| 38 | - //$query->bindValue(3, $idcustomer); |
|
| 39 | - $query->bindValue(3, $reporteddate); |
|
| 40 | - $query->bindValue(4, $reportedby); |
|
| 41 | - $query->bindValue(5, $telp); |
|
| 42 | - $query->bindValue(6, $email); |
|
| 43 | - $query->bindValue(7, $problemsummary); |
|
| 44 | - $query->bindValue(8, $problemdetail); |
|
| 45 | - $query->bindValue(9, $ticketstatus); |
|
| 46 | - $query->bindValue(10, $assignee); |
|
| 47 | - $query->bindValue(11, $documentedby); |
|
| 48 | - $query->bindValue(12, $current); |
|
| 49 | - $query->bindValue(13, $pro); |
|
| 50 | - |
|
| 51 | - try { |
|
| 52 | - $query->execute(); |
|
| 53 | - } catch (PDOException $e) { |
|
| 54 | - die($e->getMessage()); |
|
| 55 | - } |
|
| 56 | - } |
|
| 57 | - |
|
| 58 | - public function update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate) |
|
| 59 | - { |
|
| 60 | - $querystring = 'UPDATE `tickets` SET `sla` = ? , `reporteddate` = ? , `reportedby` = ? , `telp` = ? ,`email` = ? , `problemsummary` = ? , `problemdetail` = ? ,`ticketstatus` = ?, `assignee` = ? , `assigneddate` = ?, `pendingby` = ?,`pendingdate` = ?, `resolution` = ? ,`resolvedby` = ?,`resolveddate` = ?,`closedby` = ?,`closeddate` = ? WHERE `id` = ?'; |
|
| 61 | - $query = $this->db->prepare($querystring); |
|
| 62 | - $query->bindValue(1, $sla); |
|
| 63 | - $query->bindValue(2, $reporteddate); |
|
| 64 | - $query->bindValue(3, $reportedby); |
|
| 65 | - $query->bindValue(4, $telp); |
|
| 66 | - $query->bindValue(5, $email); |
|
| 67 | - $query->bindValue(6, $problemsummary); |
|
| 68 | - $query->bindValue(7, $problemdetail); |
|
| 69 | - $query->bindValue(8, $ticketstatus); |
|
| 70 | - $query->bindValue(9, $assignee); |
|
| 71 | - $query->bindValue(10, $assigneddate); |
|
| 72 | - $query->bindValue(11, $pendingby); |
|
| 73 | - $query->bindValue(12, $pendingdate); |
|
| 74 | - $query->bindValue(13, $resolution); |
|
| 75 | - $query->bindValue(14, $resolvedby); |
|
| 76 | - $query->bindValue(15, $resolveddate); |
|
| 77 | - $query->bindValue(16, $closedby); |
|
| 78 | - $query->bindValue(17, $closeddate); |
|
| 79 | - $query->bindValue(18, $id); |
|
| 80 | - |
|
| 81 | - try { |
|
| 82 | - $query->execute(); |
|
| 83 | - } catch (PDOException $e) { |
|
| 84 | - die($e->getMessage()); |
|
| 85 | - } |
|
| 86 | - } |
|
| 87 | - |
|
| 88 | - public function delete($id) |
|
| 89 | - { |
|
| 90 | - $sql = 'DELETE FROM `tickets` WHERE `id` = ?'; |
|
| 91 | - $query = $this->db->prepare($sql); |
|
| 92 | - $query->bindValue(1, $id); |
|
| 93 | - |
|
| 94 | - try { |
|
| 95 | - $query->execute(); |
|
| 96 | - } catch (PDOException $e) { |
|
| 97 | - die($e->getMessage()); |
|
| 98 | - } |
|
| 99 | - } |
|
| 100 | - |
|
| 101 | - public function ticket_data($id) |
|
| 102 | - { |
|
| 103 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `id`= ?'); |
|
| 104 | - $query->bindValue(1, $id); |
|
| 105 | - |
|
| 106 | - try { |
|
| 107 | - $query->execute(); |
|
| 108 | - |
|
| 109 | - return $query->fetch(); |
|
| 110 | - } catch (PDOException $e) { |
|
| 111 | - die($e->getMessage()); |
|
| 112 | - } |
|
| 113 | - } |
|
| 114 | - |
|
| 115 | - public function get_tickets() |
|
| 116 | - { |
|
| 117 | - $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY `ticketnumber` DESC'); |
|
| 118 | - |
|
| 119 | - try { |
|
| 120 | - $query->execute(); |
|
| 121 | - } catch (PDOException $e) { |
|
| 122 | - die($e->getMessage()); |
|
| 123 | - } |
|
| 124 | - |
|
| 125 | - return $query->fetchAll(); |
|
| 126 | - } |
|
| 127 | - |
|
| 128 | - public function get_pro() |
|
| 129 | - { |
|
| 130 | - $query = $this->db->prepare('SELECT pro FROM `tickets`'); |
|
| 131 | - |
|
| 132 | - try { |
|
| 133 | - $query->execute(); |
|
| 134 | - } catch (PDOException $e) { |
|
| 135 | - die($e->getMessage()); |
|
| 136 | - } |
|
| 137 | - |
|
| 138 | - return $query->fetchAll(); |
|
| 139 | - } |
|
| 140 | - |
|
| 141 | - public function get_opened_tickets() |
|
| 142 | - { |
|
| 143 | - $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `ticketstatus` <> 'Closed' ORDER BY `ticketnumber` DESC"); |
|
| 144 | - |
|
| 145 | - try { |
|
| 146 | - $query->execute(); |
|
| 147 | - } catch (PDOException $e) { |
|
| 148 | - die($e->getMessage()); |
|
| 149 | - } |
|
| 150 | - |
|
| 151 | - return $query->fetchAll(); |
|
| 152 | - } |
|
| 153 | - |
|
| 154 | - public function get_tickets_by_requester($userid) |
|
| 155 | - { |
|
| 156 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documentedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 157 | - $query->bindValue(1, $userid); |
|
| 158 | - |
|
| 159 | - try { |
|
| 160 | - $query->execute(); |
|
| 161 | - } catch (PDOException $e) { |
|
| 162 | - die($e->getMessage()); |
|
| 163 | - } |
|
| 164 | - |
|
| 165 | - return $query->fetchAll(); |
|
| 166 | - } |
|
| 167 | - |
|
| 168 | - public function get_tickets_by_assignee($userid) |
|
| 169 | - { |
|
| 170 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `assignee`= ? ORDER BY `ticketnumber` DESC'); |
|
| 171 | - $query->bindValue(1, $userid); |
|
| 172 | - |
|
| 173 | - try { |
|
| 174 | - $query->execute(); |
|
| 175 | - } catch (PDOException $e) { |
|
| 176 | - die($e->getMessage()); |
|
| 177 | - } |
|
| 178 | - |
|
| 179 | - return $query->fetchAll(); |
|
| 180 | - } |
|
| 181 | - |
|
| 182 | - public function get_tickets_by_resolver($username) |
|
| 183 | - { |
|
| 184 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 185 | - $query->bindValue(1, $username); |
|
| 186 | - |
|
| 187 | - try { |
|
| 188 | - $query->execute(); |
|
| 189 | - } catch (PDOException $e) { |
|
| 190 | - die($e->getMessage()); |
|
| 191 | - } |
|
| 192 | - |
|
| 193 | - return $query->fetchAll(); |
|
| 194 | - } |
|
| 195 | - |
|
| 196 | - public function get_tickets_by_resolver_not_closed($username) |
|
| 197 | - { |
|
| 198 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`=? and `ticketstatus` <> ? ORDER BY `ticketnumber` DESC'); |
|
| 199 | - $query->bindValue(1, $username); |
|
| 200 | - $query->bindValue(2, 'Closed'); |
|
| 201 | - |
|
| 202 | - try { |
|
| 203 | - $query->execute(); |
|
| 204 | - } catch (PDOException $e) { |
|
| 205 | - die($e->getMessage()); |
|
| 206 | - } |
|
| 207 | - |
|
| 208 | - return $query->fetchAll(); |
|
| 209 | - } |
|
| 210 | - |
|
| 211 | - public function get_tickets_by_status($ticketstatus) |
|
| 212 | - { |
|
| 213 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `ticketstatus`=? ORDER BY `ticketnumber` DESC'); |
|
| 214 | - $query->bindValue(1, $ticketstatus); |
|
| 215 | - |
|
| 216 | - try { |
|
| 217 | - $query->execute(); |
|
| 218 | - } catch (PDOException $e) { |
|
| 219 | - die($e->getMessage()); |
|
| 220 | - } |
|
| 221 | - |
|
| 222 | - return $query->fetchAll(); |
|
| 223 | - } |
|
| 224 | - |
|
| 225 | - public function search_closed_ticket($fromperiod, $toperiod) |
|
| 226 | - { |
|
| 227 | - $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? AND `ticketstatus` = 'Closed' ORDER BY `documenteddate` DESC"); |
|
| 228 | - $query->bindValue(1, $fromperiod); |
|
| 229 | - $query->bindValue(2, $toperiod); |
|
| 230 | - |
|
| 231 | - try { |
|
| 232 | - $query->execute(); |
|
| 233 | - } catch (PDOException $e) { |
|
| 234 | - die($e->getMessage()); |
|
| 235 | - } |
|
| 236 | - |
|
| 237 | - return $query->fetchAll(); |
|
| 238 | - } |
|
| 239 | - |
|
| 240 | - public function count_tickets_by_customer() |
|
| 241 | - { |
|
| 242 | - $query = $this->db->prepare('SELECT `idcustomer`, count(*) as `total` FROM `tickets` GROUP BY `idcustomer` ORDER BY total DESC LIMIT 5'); |
|
| 243 | - |
|
| 244 | - try { |
|
| 245 | - $query->execute(); |
|
| 246 | - } catch (PDOException $e) { |
|
| 247 | - die($e->getMessage()); |
|
| 248 | - } |
|
| 249 | - |
|
| 250 | - return $query->fetchAll(); |
|
| 251 | - } |
|
| 252 | - |
|
| 253 | - public function count_tickets_by_status() |
|
| 254 | - { |
|
| 255 | - $query = $this->db->prepare('SELECT ticketstatus, count(*) as total FROM `tickets` GROUP BY ticketstatus'); |
|
| 256 | - |
|
| 257 | - try { |
|
| 258 | - $query->execute(); |
|
| 259 | - } catch (PDOException $e) { |
|
| 260 | - die($e->getMessage()); |
|
| 261 | - } |
|
| 262 | - |
|
| 263 | - return $query->fetchAll(); |
|
| 264 | - } |
|
| 265 | - |
|
| 266 | - public function count_resolved_tickets_by_month() |
|
| 267 | - { |
|
| 268 | - $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Resolved' OR `ticketstatus`='Closed') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 269 | - $query = $this->db->prepare($sql); |
|
| 270 | - |
|
| 271 | - try { |
|
| 272 | - $query->execute(); |
|
| 273 | - } catch (PDOException $e) { |
|
| 274 | - die($e->getMessage()); |
|
| 275 | - } |
|
| 276 | - |
|
| 277 | - return $query->fetchAll(); |
|
| 278 | - } |
|
| 279 | - |
|
| 280 | - public function count_inprogress_tickets_by_month() |
|
| 281 | - { |
|
| 282 | - $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Assigned' OR `ticketstatus`='Pending') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 283 | - $query = $this->db->prepare($sql); |
|
| 284 | - |
|
| 285 | - try { |
|
| 286 | - $query->execute(); |
|
| 287 | - } catch (PDOException $e) { |
|
| 288 | - die($e->getMessage()); |
|
| 289 | - } |
|
| 290 | - |
|
| 291 | - return $query->fetchAll(); |
|
| 292 | - } |
|
| 293 | - |
|
| 294 | - public function get_last_ticket() |
|
| 295 | - { |
|
| 296 | - $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY id DESC LIMIT 1'); |
|
| 297 | - |
|
| 298 | - try { |
|
| 299 | - $query->execute(); |
|
| 300 | - |
|
| 301 | - return $query->fetch(); |
|
| 302 | - } catch (PDOException $e) { |
|
| 303 | - die($e->getMessage()); |
|
| 304 | - } |
|
| 305 | - } |
|
| 306 | - |
|
| 307 | - /* |
|
| 6 | + private $db; |
|
| 7 | + |
|
| 8 | + public function __construct($database) |
|
| 9 | + { |
|
| 10 | + $this->db = $database; |
|
| 11 | + } |
|
| 12 | + |
|
| 13 | + public function ticket_exists($projectid) |
|
| 14 | + { |
|
| 15 | + $query = $this->db->prepare('SELECT COUNT(`id`) FROM `tickets` WHERE `ticketnumber`= ?'); |
|
| 16 | + $query->bindValue(1, $projectid); |
|
| 17 | + |
|
| 18 | + try { |
|
| 19 | + $query->execute(); |
|
| 20 | + $rows = $query->fetchColumn(); |
|
| 21 | + if ($rows == 1) { |
|
| 22 | + return true; |
|
| 23 | + } else { |
|
| 24 | + return false; |
|
| 25 | + } |
|
| 26 | + } catch (PDOException $e) { |
|
| 27 | + die($e->getMessage()); |
|
| 28 | + } |
|
| 29 | + } |
|
| 30 | + |
|
| 31 | + public function add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro) |
|
| 32 | + { |
|
| 33 | + $current = time(); |
|
| 34 | + $querystring = 'INSERT INTO `tickets` (`ticketnumber`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`documentedby`,`documenteddate`,`pro`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 35 | + $query = $this->db->prepare($querystring); |
|
| 36 | + $query->bindValue(1, $ticketnumber); |
|
| 37 | + $query->bindValue(2, $sla); |
|
| 38 | + //$query->bindValue(3, $idcustomer); |
|
| 39 | + $query->bindValue(3, $reporteddate); |
|
| 40 | + $query->bindValue(4, $reportedby); |
|
| 41 | + $query->bindValue(5, $telp); |
|
| 42 | + $query->bindValue(6, $email); |
|
| 43 | + $query->bindValue(7, $problemsummary); |
|
| 44 | + $query->bindValue(8, $problemdetail); |
|
| 45 | + $query->bindValue(9, $ticketstatus); |
|
| 46 | + $query->bindValue(10, $assignee); |
|
| 47 | + $query->bindValue(11, $documentedby); |
|
| 48 | + $query->bindValue(12, $current); |
|
| 49 | + $query->bindValue(13, $pro); |
|
| 50 | + |
|
| 51 | + try { |
|
| 52 | + $query->execute(); |
|
| 53 | + } catch (PDOException $e) { |
|
| 54 | + die($e->getMessage()); |
|
| 55 | + } |
|
| 56 | + } |
|
| 57 | + |
|
| 58 | + public function update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate) |
|
| 59 | + { |
|
| 60 | + $querystring = 'UPDATE `tickets` SET `sla` = ? , `reporteddate` = ? , `reportedby` = ? , `telp` = ? ,`email` = ? , `problemsummary` = ? , `problemdetail` = ? ,`ticketstatus` = ?, `assignee` = ? , `assigneddate` = ?, `pendingby` = ?,`pendingdate` = ?, `resolution` = ? ,`resolvedby` = ?,`resolveddate` = ?,`closedby` = ?,`closeddate` = ? WHERE `id` = ?'; |
|
| 61 | + $query = $this->db->prepare($querystring); |
|
| 62 | + $query->bindValue(1, $sla); |
|
| 63 | + $query->bindValue(2, $reporteddate); |
|
| 64 | + $query->bindValue(3, $reportedby); |
|
| 65 | + $query->bindValue(4, $telp); |
|
| 66 | + $query->bindValue(5, $email); |
|
| 67 | + $query->bindValue(6, $problemsummary); |
|
| 68 | + $query->bindValue(7, $problemdetail); |
|
| 69 | + $query->bindValue(8, $ticketstatus); |
|
| 70 | + $query->bindValue(9, $assignee); |
|
| 71 | + $query->bindValue(10, $assigneddate); |
|
| 72 | + $query->bindValue(11, $pendingby); |
|
| 73 | + $query->bindValue(12, $pendingdate); |
|
| 74 | + $query->bindValue(13, $resolution); |
|
| 75 | + $query->bindValue(14, $resolvedby); |
|
| 76 | + $query->bindValue(15, $resolveddate); |
|
| 77 | + $query->bindValue(16, $closedby); |
|
| 78 | + $query->bindValue(17, $closeddate); |
|
| 79 | + $query->bindValue(18, $id); |
|
| 80 | + |
|
| 81 | + try { |
|
| 82 | + $query->execute(); |
|
| 83 | + } catch (PDOException $e) { |
|
| 84 | + die($e->getMessage()); |
|
| 85 | + } |
|
| 86 | + } |
|
| 87 | + |
|
| 88 | + public function delete($id) |
|
| 89 | + { |
|
| 90 | + $sql = 'DELETE FROM `tickets` WHERE `id` = ?'; |
|
| 91 | + $query = $this->db->prepare($sql); |
|
| 92 | + $query->bindValue(1, $id); |
|
| 93 | + |
|
| 94 | + try { |
|
| 95 | + $query->execute(); |
|
| 96 | + } catch (PDOException $e) { |
|
| 97 | + die($e->getMessage()); |
|
| 98 | + } |
|
| 99 | + } |
|
| 100 | + |
|
| 101 | + public function ticket_data($id) |
|
| 102 | + { |
|
| 103 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `id`= ?'); |
|
| 104 | + $query->bindValue(1, $id); |
|
| 105 | + |
|
| 106 | + try { |
|
| 107 | + $query->execute(); |
|
| 108 | + |
|
| 109 | + return $query->fetch(); |
|
| 110 | + } catch (PDOException $e) { |
|
| 111 | + die($e->getMessage()); |
|
| 112 | + } |
|
| 113 | + } |
|
| 114 | + |
|
| 115 | + public function get_tickets() |
|
| 116 | + { |
|
| 117 | + $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY `ticketnumber` DESC'); |
|
| 118 | + |
|
| 119 | + try { |
|
| 120 | + $query->execute(); |
|
| 121 | + } catch (PDOException $e) { |
|
| 122 | + die($e->getMessage()); |
|
| 123 | + } |
|
| 124 | + |
|
| 125 | + return $query->fetchAll(); |
|
| 126 | + } |
|
| 127 | + |
|
| 128 | + public function get_pro() |
|
| 129 | + { |
|
| 130 | + $query = $this->db->prepare('SELECT pro FROM `tickets`'); |
|
| 131 | + |
|
| 132 | + try { |
|
| 133 | + $query->execute(); |
|
| 134 | + } catch (PDOException $e) { |
|
| 135 | + die($e->getMessage()); |
|
| 136 | + } |
|
| 137 | + |
|
| 138 | + return $query->fetchAll(); |
|
| 139 | + } |
|
| 140 | + |
|
| 141 | + public function get_opened_tickets() |
|
| 142 | + { |
|
| 143 | + $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `ticketstatus` <> 'Closed' ORDER BY `ticketnumber` DESC"); |
|
| 144 | + |
|
| 145 | + try { |
|
| 146 | + $query->execute(); |
|
| 147 | + } catch (PDOException $e) { |
|
| 148 | + die($e->getMessage()); |
|
| 149 | + } |
|
| 150 | + |
|
| 151 | + return $query->fetchAll(); |
|
| 152 | + } |
|
| 153 | + |
|
| 154 | + public function get_tickets_by_requester($userid) |
|
| 155 | + { |
|
| 156 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documentedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 157 | + $query->bindValue(1, $userid); |
|
| 158 | + |
|
| 159 | + try { |
|
| 160 | + $query->execute(); |
|
| 161 | + } catch (PDOException $e) { |
|
| 162 | + die($e->getMessage()); |
|
| 163 | + } |
|
| 164 | + |
|
| 165 | + return $query->fetchAll(); |
|
| 166 | + } |
|
| 167 | + |
|
| 168 | + public function get_tickets_by_assignee($userid) |
|
| 169 | + { |
|
| 170 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `assignee`= ? ORDER BY `ticketnumber` DESC'); |
|
| 171 | + $query->bindValue(1, $userid); |
|
| 172 | + |
|
| 173 | + try { |
|
| 174 | + $query->execute(); |
|
| 175 | + } catch (PDOException $e) { |
|
| 176 | + die($e->getMessage()); |
|
| 177 | + } |
|
| 178 | + |
|
| 179 | + return $query->fetchAll(); |
|
| 180 | + } |
|
| 181 | + |
|
| 182 | + public function get_tickets_by_resolver($username) |
|
| 183 | + { |
|
| 184 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`= ? ORDER BY `ticketnumber` DESC'); |
|
| 185 | + $query->bindValue(1, $username); |
|
| 186 | + |
|
| 187 | + try { |
|
| 188 | + $query->execute(); |
|
| 189 | + } catch (PDOException $e) { |
|
| 190 | + die($e->getMessage()); |
|
| 191 | + } |
|
| 192 | + |
|
| 193 | + return $query->fetchAll(); |
|
| 194 | + } |
|
| 195 | + |
|
| 196 | + public function get_tickets_by_resolver_not_closed($username) |
|
| 197 | + { |
|
| 198 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`=? and `ticketstatus` <> ? ORDER BY `ticketnumber` DESC'); |
|
| 199 | + $query->bindValue(1, $username); |
|
| 200 | + $query->bindValue(2, 'Closed'); |
|
| 201 | + |
|
| 202 | + try { |
|
| 203 | + $query->execute(); |
|
| 204 | + } catch (PDOException $e) { |
|
| 205 | + die($e->getMessage()); |
|
| 206 | + } |
|
| 207 | + |
|
| 208 | + return $query->fetchAll(); |
|
| 209 | + } |
|
| 210 | + |
|
| 211 | + public function get_tickets_by_status($ticketstatus) |
|
| 212 | + { |
|
| 213 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `ticketstatus`=? ORDER BY `ticketnumber` DESC'); |
|
| 214 | + $query->bindValue(1, $ticketstatus); |
|
| 215 | + |
|
| 216 | + try { |
|
| 217 | + $query->execute(); |
|
| 218 | + } catch (PDOException $e) { |
|
| 219 | + die($e->getMessage()); |
|
| 220 | + } |
|
| 221 | + |
|
| 222 | + return $query->fetchAll(); |
|
| 223 | + } |
|
| 224 | + |
|
| 225 | + public function search_closed_ticket($fromperiod, $toperiod) |
|
| 226 | + { |
|
| 227 | + $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? AND `ticketstatus` = 'Closed' ORDER BY `documenteddate` DESC"); |
|
| 228 | + $query->bindValue(1, $fromperiod); |
|
| 229 | + $query->bindValue(2, $toperiod); |
|
| 230 | + |
|
| 231 | + try { |
|
| 232 | + $query->execute(); |
|
| 233 | + } catch (PDOException $e) { |
|
| 234 | + die($e->getMessage()); |
|
| 235 | + } |
|
| 236 | + |
|
| 237 | + return $query->fetchAll(); |
|
| 238 | + } |
|
| 239 | + |
|
| 240 | + public function count_tickets_by_customer() |
|
| 241 | + { |
|
| 242 | + $query = $this->db->prepare('SELECT `idcustomer`, count(*) as `total` FROM `tickets` GROUP BY `idcustomer` ORDER BY total DESC LIMIT 5'); |
|
| 243 | + |
|
| 244 | + try { |
|
| 245 | + $query->execute(); |
|
| 246 | + } catch (PDOException $e) { |
|
| 247 | + die($e->getMessage()); |
|
| 248 | + } |
|
| 249 | + |
|
| 250 | + return $query->fetchAll(); |
|
| 251 | + } |
|
| 252 | + |
|
| 253 | + public function count_tickets_by_status() |
|
| 254 | + { |
|
| 255 | + $query = $this->db->prepare('SELECT ticketstatus, count(*) as total FROM `tickets` GROUP BY ticketstatus'); |
|
| 256 | + |
|
| 257 | + try { |
|
| 258 | + $query->execute(); |
|
| 259 | + } catch (PDOException $e) { |
|
| 260 | + die($e->getMessage()); |
|
| 261 | + } |
|
| 262 | + |
|
| 263 | + return $query->fetchAll(); |
|
| 264 | + } |
|
| 265 | + |
|
| 266 | + public function count_resolved_tickets_by_month() |
|
| 267 | + { |
|
| 268 | + $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Resolved' OR `ticketstatus`='Closed') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 269 | + $query = $this->db->prepare($sql); |
|
| 270 | + |
|
| 271 | + try { |
|
| 272 | + $query->execute(); |
|
| 273 | + } catch (PDOException $e) { |
|
| 274 | + die($e->getMessage()); |
|
| 275 | + } |
|
| 276 | + |
|
| 277 | + return $query->fetchAll(); |
|
| 278 | + } |
|
| 279 | + |
|
| 280 | + public function count_inprogress_tickets_by_month() |
|
| 281 | + { |
|
| 282 | + $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Assigned' OR `ticketstatus`='Pending') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))"; |
|
| 283 | + $query = $this->db->prepare($sql); |
|
| 284 | + |
|
| 285 | + try { |
|
| 286 | + $query->execute(); |
|
| 287 | + } catch (PDOException $e) { |
|
| 288 | + die($e->getMessage()); |
|
| 289 | + } |
|
| 290 | + |
|
| 291 | + return $query->fetchAll(); |
|
| 292 | + } |
|
| 293 | + |
|
| 294 | + public function get_last_ticket() |
|
| 295 | + { |
|
| 296 | + $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY id DESC LIMIT 1'); |
|
| 297 | + |
|
| 298 | + try { |
|
| 299 | + $query->execute(); |
|
| 300 | + |
|
| 301 | + return $query->fetch(); |
|
| 302 | + } catch (PDOException $e) { |
|
| 303 | + die($e->getMessage()); |
|
| 304 | + } |
|
| 305 | + } |
|
| 306 | + |
|
| 307 | + /* |
|
| 308 | 308 | public function notify_assignee($id,$ticketnumber,$email_assignee) |
| 309 | 309 | { if (substr(php_uname(), 0, 7) == "Windows"){ |
| 310 | 310 | $cmd = "D:\mowes_portable\www\helpdesk\batch\sendemail.bat"; |
@@ -318,51 +318,51 @@ discard block |
||
| 318 | 318 | } |
| 319 | 319 | }*/ |
| 320 | 320 | |
| 321 | - public function log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby) |
|
| 322 | - { |
|
| 323 | - $changedate = time(); |
|
| 324 | - $querystring = 'INSERT INTO `log_tickets` (`id`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`assigneddate`,`pendingby`,`pendingdate`,`resolution`,`resolvedby`,`resolveddate`,`closedby`,`closeddate`,`changes`,`changeby`,`changedate`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 325 | - $query = $this->db->prepare($querystring); |
|
| 326 | - $query->bindValue(1, $id); |
|
| 327 | - $query->bindValue(2, $sla); |
|
| 328 | - $query->bindValue(3, $reporteddate); |
|
| 329 | - $query->bindValue(4, $reportedby); |
|
| 330 | - $query->bindValue(5, $telp); |
|
| 331 | - $query->bindValue(6, $email); |
|
| 332 | - $query->bindValue(7, $problemsummary); |
|
| 333 | - $query->bindValue(8, $problemdetail); |
|
| 334 | - $query->bindValue(9, $ticketstatus); |
|
| 335 | - $query->bindValue(10, $assignee); |
|
| 336 | - $query->bindValue(11, $assigneddate); |
|
| 337 | - $query->bindValue(12, $pendingby); |
|
| 338 | - $query->bindValue(13, $pendingdate); |
|
| 339 | - $query->bindValue(14, $resolution); |
|
| 340 | - $query->bindValue(15, $resolvedby); |
|
| 341 | - $query->bindValue(16, $resolveddate); |
|
| 342 | - $query->bindValue(17, $closedby); |
|
| 343 | - $query->bindValue(18, $closeddate); |
|
| 344 | - $query->bindValue(19, $changes); |
|
| 345 | - $query->bindValue(20, $changeby); |
|
| 346 | - $query->bindValue(21, $changedate); |
|
| 347 | - |
|
| 348 | - try { |
|
| 349 | - $query->execute(); |
|
| 350 | - } catch (PDOException $e) { |
|
| 351 | - die($e->getMessage()); |
|
| 352 | - } |
|
| 353 | - } |
|
| 354 | - |
|
| 355 | - public function get_audit_trail($id) |
|
| 356 | - { |
|
| 357 | - $query = $this->db->prepare('SELECT * FROM `log_tickets` WHERE `id`= ? ORDER BY `changedate` DESC'); |
|
| 358 | - $query->bindValue(1, $id); |
|
| 359 | - |
|
| 360 | - try { |
|
| 361 | - $query->execute(); |
|
| 362 | - } catch (PDOException $e) { |
|
| 363 | - die($e->getMessage()); |
|
| 364 | - } |
|
| 365 | - |
|
| 366 | - return $query->fetchAll(); |
|
| 367 | - } |
|
| 321 | + public function log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby) |
|
| 322 | + { |
|
| 323 | + $changedate = time(); |
|
| 324 | + $querystring = 'INSERT INTO `log_tickets` (`id`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`assigneddate`,`pendingby`,`pendingdate`,`resolution`,`resolvedby`,`resolveddate`,`closedby`,`closeddate`,`changes`,`changeby`,`changedate`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 325 | + $query = $this->db->prepare($querystring); |
|
| 326 | + $query->bindValue(1, $id); |
|
| 327 | + $query->bindValue(2, $sla); |
|
| 328 | + $query->bindValue(3, $reporteddate); |
|
| 329 | + $query->bindValue(4, $reportedby); |
|
| 330 | + $query->bindValue(5, $telp); |
|
| 331 | + $query->bindValue(6, $email); |
|
| 332 | + $query->bindValue(7, $problemsummary); |
|
| 333 | + $query->bindValue(8, $problemdetail); |
|
| 334 | + $query->bindValue(9, $ticketstatus); |
|
| 335 | + $query->bindValue(10, $assignee); |
|
| 336 | + $query->bindValue(11, $assigneddate); |
|
| 337 | + $query->bindValue(12, $pendingby); |
|
| 338 | + $query->bindValue(13, $pendingdate); |
|
| 339 | + $query->bindValue(14, $resolution); |
|
| 340 | + $query->bindValue(15, $resolvedby); |
|
| 341 | + $query->bindValue(16, $resolveddate); |
|
| 342 | + $query->bindValue(17, $closedby); |
|
| 343 | + $query->bindValue(18, $closeddate); |
|
| 344 | + $query->bindValue(19, $changes); |
|
| 345 | + $query->bindValue(20, $changeby); |
|
| 346 | + $query->bindValue(21, $changedate); |
|
| 347 | + |
|
| 348 | + try { |
|
| 349 | + $query->execute(); |
|
| 350 | + } catch (PDOException $e) { |
|
| 351 | + die($e->getMessage()); |
|
| 352 | + } |
|
| 353 | + } |
|
| 354 | + |
|
| 355 | + public function get_audit_trail($id) |
|
| 356 | + { |
|
| 357 | + $query = $this->db->prepare('SELECT * FROM `log_tickets` WHERE `id`= ? ORDER BY `changedate` DESC'); |
|
| 358 | + $query->bindValue(1, $id); |
|
| 359 | + |
|
| 360 | + try { |
|
| 361 | + $query->execute(); |
|
| 362 | + } catch (PDOException $e) { |
|
| 363 | + die($e->getMessage()); |
|
| 364 | + } |
|
| 365 | + |
|
| 366 | + return $query->fetchAll(); |
|
| 367 | + } |
|
| 368 | 368 | } |
@@ -20,10 +20,10 @@ discard block |
||
| 20 | 20 | $rows = $query->fetchColumn(); |
| 21 | 21 | if ($rows == 1) { |
| 22 | 22 | return true; |
| 23 | - } else { |
|
| 23 | + }else { |
|
| 24 | 24 | return false; |
| 25 | 25 | } |
| 26 | - } catch (PDOException $e) { |
|
| 26 | + }catch (PDOException $e) { |
|
| 27 | 27 | die($e->getMessage()); |
| 28 | 28 | } |
| 29 | 29 | } |
@@ -50,7 +50,7 @@ discard block |
||
| 50 | 50 | |
| 51 | 51 | try { |
| 52 | 52 | $query->execute(); |
| 53 | - } catch (PDOException $e) { |
|
| 53 | + }catch (PDOException $e) { |
|
| 54 | 54 | die($e->getMessage()); |
| 55 | 55 | } |
| 56 | 56 | } |
@@ -80,7 +80,7 @@ discard block |
||
| 80 | 80 | |
| 81 | 81 | try { |
| 82 | 82 | $query->execute(); |
| 83 | - } catch (PDOException $e) { |
|
| 83 | + }catch (PDOException $e) { |
|
| 84 | 84 | die($e->getMessage()); |
| 85 | 85 | } |
| 86 | 86 | } |
@@ -93,7 +93,7 @@ discard block |
||
| 93 | 93 | |
| 94 | 94 | try { |
| 95 | 95 | $query->execute(); |
| 96 | - } catch (PDOException $e) { |
|
| 96 | + }catch (PDOException $e) { |
|
| 97 | 97 | die($e->getMessage()); |
| 98 | 98 | } |
| 99 | 99 | } |
@@ -107,7 +107,7 @@ discard block |
||
| 107 | 107 | $query->execute(); |
| 108 | 108 | |
| 109 | 109 | return $query->fetch(); |
| 110 | - } catch (PDOException $e) { |
|
| 110 | + }catch (PDOException $e) { |
|
| 111 | 111 | die($e->getMessage()); |
| 112 | 112 | } |
| 113 | 113 | } |
@@ -118,7 +118,7 @@ discard block |
||
| 118 | 118 | |
| 119 | 119 | try { |
| 120 | 120 | $query->execute(); |
| 121 | - } catch (PDOException $e) { |
|
| 121 | + }catch (PDOException $e) { |
|
| 122 | 122 | die($e->getMessage()); |
| 123 | 123 | } |
| 124 | 124 | |
@@ -131,7 +131,7 @@ discard block |
||
| 131 | 131 | |
| 132 | 132 | try { |
| 133 | 133 | $query->execute(); |
| 134 | - } catch (PDOException $e) { |
|
| 134 | + }catch (PDOException $e) { |
|
| 135 | 135 | die($e->getMessage()); |
| 136 | 136 | } |
| 137 | 137 | |
@@ -144,7 +144,7 @@ discard block |
||
| 144 | 144 | |
| 145 | 145 | try { |
| 146 | 146 | $query->execute(); |
| 147 | - } catch (PDOException $e) { |
|
| 147 | + }catch (PDOException $e) { |
|
| 148 | 148 | die($e->getMessage()); |
| 149 | 149 | } |
| 150 | 150 | |
@@ -158,7 +158,7 @@ discard block |
||
| 158 | 158 | |
| 159 | 159 | try { |
| 160 | 160 | $query->execute(); |
| 161 | - } catch (PDOException $e) { |
|
| 161 | + }catch (PDOException $e) { |
|
| 162 | 162 | die($e->getMessage()); |
| 163 | 163 | } |
| 164 | 164 | |
@@ -172,7 +172,7 @@ discard block |
||
| 172 | 172 | |
| 173 | 173 | try { |
| 174 | 174 | $query->execute(); |
| 175 | - } catch (PDOException $e) { |
|
| 175 | + }catch (PDOException $e) { |
|
| 176 | 176 | die($e->getMessage()); |
| 177 | 177 | } |
| 178 | 178 | |
@@ -186,7 +186,7 @@ discard block |
||
| 186 | 186 | |
| 187 | 187 | try { |
| 188 | 188 | $query->execute(); |
| 189 | - } catch (PDOException $e) { |
|
| 189 | + }catch (PDOException $e) { |
|
| 190 | 190 | die($e->getMessage()); |
| 191 | 191 | } |
| 192 | 192 | |
@@ -201,7 +201,7 @@ discard block |
||
| 201 | 201 | |
| 202 | 202 | try { |
| 203 | 203 | $query->execute(); |
| 204 | - } catch (PDOException $e) { |
|
| 204 | + }catch (PDOException $e) { |
|
| 205 | 205 | die($e->getMessage()); |
| 206 | 206 | } |
| 207 | 207 | |
@@ -215,7 +215,7 @@ discard block |
||
| 215 | 215 | |
| 216 | 216 | try { |
| 217 | 217 | $query->execute(); |
| 218 | - } catch (PDOException $e) { |
|
| 218 | + }catch (PDOException $e) { |
|
| 219 | 219 | die($e->getMessage()); |
| 220 | 220 | } |
| 221 | 221 | |
@@ -230,7 +230,7 @@ discard block |
||
| 230 | 230 | |
| 231 | 231 | try { |
| 232 | 232 | $query->execute(); |
| 233 | - } catch (PDOException $e) { |
|
| 233 | + }catch (PDOException $e) { |
|
| 234 | 234 | die($e->getMessage()); |
| 235 | 235 | } |
| 236 | 236 | |
@@ -243,7 +243,7 @@ discard block |
||
| 243 | 243 | |
| 244 | 244 | try { |
| 245 | 245 | $query->execute(); |
| 246 | - } catch (PDOException $e) { |
|
| 246 | + }catch (PDOException $e) { |
|
| 247 | 247 | die($e->getMessage()); |
| 248 | 248 | } |
| 249 | 249 | |
@@ -256,7 +256,7 @@ discard block |
||
| 256 | 256 | |
| 257 | 257 | try { |
| 258 | 258 | $query->execute(); |
| 259 | - } catch (PDOException $e) { |
|
| 259 | + }catch (PDOException $e) { |
|
| 260 | 260 | die($e->getMessage()); |
| 261 | 261 | } |
| 262 | 262 | |
@@ -270,7 +270,7 @@ discard block |
||
| 270 | 270 | |
| 271 | 271 | try { |
| 272 | 272 | $query->execute(); |
| 273 | - } catch (PDOException $e) { |
|
| 273 | + }catch (PDOException $e) { |
|
| 274 | 274 | die($e->getMessage()); |
| 275 | 275 | } |
| 276 | 276 | |
@@ -284,7 +284,7 @@ discard block |
||
| 284 | 284 | |
| 285 | 285 | try { |
| 286 | 286 | $query->execute(); |
| 287 | - } catch (PDOException $e) { |
|
| 287 | + }catch (PDOException $e) { |
|
| 288 | 288 | die($e->getMessage()); |
| 289 | 289 | } |
| 290 | 290 | |
@@ -299,7 +299,7 @@ discard block |
||
| 299 | 299 | $query->execute(); |
| 300 | 300 | |
| 301 | 301 | return $query->fetch(); |
| 302 | - } catch (PDOException $e) { |
|
| 302 | + }catch (PDOException $e) { |
|
| 303 | 303 | die($e->getMessage()); |
| 304 | 304 | } |
| 305 | 305 | } |
@@ -347,7 +347,7 @@ discard block |
||
| 347 | 347 | |
| 348 | 348 | try { |
| 349 | 349 | $query->execute(); |
| 350 | - } catch (PDOException $e) { |
|
| 350 | + }catch (PDOException $e) { |
|
| 351 | 351 | die($e->getMessage()); |
| 352 | 352 | } |
| 353 | 353 | } |
@@ -359,7 +359,7 @@ discard block |
||
| 359 | 359 | |
| 360 | 360 | try { |
| 361 | 361 | $query->execute(); |
| 362 | - } catch (PDOException $e) { |
|
| 362 | + }catch (PDOException $e) { |
|
| 363 | 363 | die($e->getMessage()); |
| 364 | 364 | } |
| 365 | 365 | |
@@ -2,98 +2,98 @@ |
||
| 2 | 2 | |
| 3 | 3 | class HDNews |
| 4 | 4 | { |
| 5 | - private $db; |
|
| 6 | - |
|
| 7 | - public function __construct($database) |
|
| 8 | - { |
|
| 9 | - $this->db = $database; |
|
| 10 | - } |
|
| 11 | - |
|
| 12 | - public function add_news($newsdate, $title, $detail, $createdby, $createdon, $expired) |
|
| 13 | - { |
|
| 14 | - $query = $this->db->prepare('INSERT INTO `news` (`newsdate`,`title`, `detail`, `createdby`, `createdon`, `expired`) VALUES (?, ?, ?, ?, ?, ?)'); |
|
| 15 | - $query->bindValue(1, $newsdate); |
|
| 16 | - $query->bindValue(2, $title); |
|
| 17 | - $query->bindValue(3, $detail); |
|
| 18 | - $query->bindValue(4, $createdby); |
|
| 19 | - $query->bindValue(5, $createdon); |
|
| 20 | - $query->bindValue(6, $expired); |
|
| 21 | - |
|
| 22 | - try { |
|
| 23 | - $query->execute(); |
|
| 24 | - } catch (PDOException $e) { |
|
| 25 | - die($e->getMessage()); |
|
| 26 | - } |
|
| 27 | - } |
|
| 28 | - |
|
| 29 | - public function update_news($id, $newsdate, $title, $detail, $createdby, $createdon, $expired) |
|
| 30 | - { |
|
| 31 | - $query = $this->db->prepare('UPDATE `news` SET `newsdate` = ? , `title` = ? ,`detail` = ? , `createdby` = ? , `createdon` = ? , `expired` = ? WHERE `id` = ?'); |
|
| 32 | - $query->bindValue(1, $newsdate); |
|
| 33 | - $query->bindValue(2, $title); |
|
| 34 | - $query->bindValue(3, $detail); |
|
| 35 | - $query->bindValue(4, $createdby); |
|
| 36 | - $query->bindValue(5, $createdon); |
|
| 37 | - $query->bindValue(6, $expired); |
|
| 38 | - $query->bindValue(7, $id); |
|
| 39 | - |
|
| 40 | - try { |
|
| 41 | - $query->execute(); |
|
| 42 | - } catch (PDOException $e) { |
|
| 43 | - die($e->getMessage()); |
|
| 44 | - } |
|
| 45 | - } |
|
| 46 | - |
|
| 47 | - public function delete($id) |
|
| 48 | - { |
|
| 49 | - $sql = 'DELETE FROM `news` WHERE `id` = ?'; |
|
| 50 | - $query = $this->db->prepare($sql); |
|
| 51 | - $query->bindValue(1, $id); |
|
| 52 | - |
|
| 53 | - try { |
|
| 54 | - $query->execute(); |
|
| 55 | - } catch (PDOException $e) { |
|
| 56 | - die($e->getMessage()); |
|
| 57 | - } |
|
| 58 | - } |
|
| 59 | - |
|
| 60 | - public function news_data($id) |
|
| 61 | - { |
|
| 62 | - $query = $this->db->prepare('SELECT * FROM `news` WHERE `id`= ?'); |
|
| 63 | - $query->bindValue(1, $id); |
|
| 64 | - |
|
| 65 | - try { |
|
| 66 | - $query->execute(); |
|
| 67 | - |
|
| 68 | - return $query->fetch(); |
|
| 69 | - } catch (PDOException $e) { |
|
| 70 | - die($e->getMessage()); |
|
| 71 | - } |
|
| 72 | - } |
|
| 73 | - |
|
| 74 | - public function get_news() |
|
| 75 | - { |
|
| 76 | - $query = $this->db->prepare('SELECT * FROM `news` ORDER BY `newsdate` ASC'); |
|
| 77 | - |
|
| 78 | - try { |
|
| 79 | - $query->execute(); |
|
| 80 | - } catch (PDOException $e) { |
|
| 81 | - die($e->getMessage()); |
|
| 82 | - } |
|
| 83 | - |
|
| 84 | - return $query->fetchAll(); |
|
| 85 | - } |
|
| 86 | - |
|
| 87 | - public function get_headline_news() |
|
| 88 | - { |
|
| 89 | - $query = $this->db->prepare('SELECT * FROM `news` WHERE UNIX_TIMESTAMP( curdate( ) ) < `expired` ORDER BY `newsdate` ASC'); |
|
| 90 | - |
|
| 91 | - try { |
|
| 92 | - $query->execute(); |
|
| 93 | - } catch (PDOException $e) { |
|
| 94 | - die($e->getMessage()); |
|
| 95 | - } |
|
| 96 | - |
|
| 97 | - return $query->fetchAll(); |
|
| 98 | - } |
|
| 5 | + private $db; |
|
| 6 | + |
|
| 7 | + public function __construct($database) |
|
| 8 | + { |
|
| 9 | + $this->db = $database; |
|
| 10 | + } |
|
| 11 | + |
|
| 12 | + public function add_news($newsdate, $title, $detail, $createdby, $createdon, $expired) |
|
| 13 | + { |
|
| 14 | + $query = $this->db->prepare('INSERT INTO `news` (`newsdate`,`title`, `detail`, `createdby`, `createdon`, `expired`) VALUES (?, ?, ?, ?, ?, ?)'); |
|
| 15 | + $query->bindValue(1, $newsdate); |
|
| 16 | + $query->bindValue(2, $title); |
|
| 17 | + $query->bindValue(3, $detail); |
|
| 18 | + $query->bindValue(4, $createdby); |
|
| 19 | + $query->bindValue(5, $createdon); |
|
| 20 | + $query->bindValue(6, $expired); |
|
| 21 | + |
|
| 22 | + try { |
|
| 23 | + $query->execute(); |
|
| 24 | + } catch (PDOException $e) { |
|
| 25 | + die($e->getMessage()); |
|
| 26 | + } |
|
| 27 | + } |
|
| 28 | + |
|
| 29 | + public function update_news($id, $newsdate, $title, $detail, $createdby, $createdon, $expired) |
|
| 30 | + { |
|
| 31 | + $query = $this->db->prepare('UPDATE `news` SET `newsdate` = ? , `title` = ? ,`detail` = ? , `createdby` = ? , `createdon` = ? , `expired` = ? WHERE `id` = ?'); |
|
| 32 | + $query->bindValue(1, $newsdate); |
|
| 33 | + $query->bindValue(2, $title); |
|
| 34 | + $query->bindValue(3, $detail); |
|
| 35 | + $query->bindValue(4, $createdby); |
|
| 36 | + $query->bindValue(5, $createdon); |
|
| 37 | + $query->bindValue(6, $expired); |
|
| 38 | + $query->bindValue(7, $id); |
|
| 39 | + |
|
| 40 | + try { |
|
| 41 | + $query->execute(); |
|
| 42 | + } catch (PDOException $e) { |
|
| 43 | + die($e->getMessage()); |
|
| 44 | + } |
|
| 45 | + } |
|
| 46 | + |
|
| 47 | + public function delete($id) |
|
| 48 | + { |
|
| 49 | + $sql = 'DELETE FROM `news` WHERE `id` = ?'; |
|
| 50 | + $query = $this->db->prepare($sql); |
|
| 51 | + $query->bindValue(1, $id); |
|
| 52 | + |
|
| 53 | + try { |
|
| 54 | + $query->execute(); |
|
| 55 | + } catch (PDOException $e) { |
|
| 56 | + die($e->getMessage()); |
|
| 57 | + } |
|
| 58 | + } |
|
| 59 | + |
|
| 60 | + public function news_data($id) |
|
| 61 | + { |
|
| 62 | + $query = $this->db->prepare('SELECT * FROM `news` WHERE `id`= ?'); |
|
| 63 | + $query->bindValue(1, $id); |
|
| 64 | + |
|
| 65 | + try { |
|
| 66 | + $query->execute(); |
|
| 67 | + |
|
| 68 | + return $query->fetch(); |
|
| 69 | + } catch (PDOException $e) { |
|
| 70 | + die($e->getMessage()); |
|
| 71 | + } |
|
| 72 | + } |
|
| 73 | + |
|
| 74 | + public function get_news() |
|
| 75 | + { |
|
| 76 | + $query = $this->db->prepare('SELECT * FROM `news` ORDER BY `newsdate` ASC'); |
|
| 77 | + |
|
| 78 | + try { |
|
| 79 | + $query->execute(); |
|
| 80 | + } catch (PDOException $e) { |
|
| 81 | + die($e->getMessage()); |
|
| 82 | + } |
|
| 83 | + |
|
| 84 | + return $query->fetchAll(); |
|
| 85 | + } |
|
| 86 | + |
|
| 87 | + public function get_headline_news() |
|
| 88 | + { |
|
| 89 | + $query = $this->db->prepare('SELECT * FROM `news` WHERE UNIX_TIMESTAMP( curdate( ) ) < `expired` ORDER BY `newsdate` ASC'); |
|
| 90 | + |
|
| 91 | + try { |
|
| 92 | + $query->execute(); |
|
| 93 | + } catch (PDOException $e) { |
|
| 94 | + die($e->getMessage()); |
|
| 95 | + } |
|
| 96 | + |
|
| 97 | + return $query->fetchAll(); |
|
| 98 | + } |
|
| 99 | 99 | } |
@@ -21,7 +21,7 @@ discard block |
||
| 21 | 21 | |
| 22 | 22 | try { |
| 23 | 23 | $query->execute(); |
| 24 | - } catch (PDOException $e) { |
|
| 24 | + }catch (PDOException $e) { |
|
| 25 | 25 | die($e->getMessage()); |
| 26 | 26 | } |
| 27 | 27 | } |
@@ -39,7 +39,7 @@ discard block |
||
| 39 | 39 | |
| 40 | 40 | try { |
| 41 | 41 | $query->execute(); |
| 42 | - } catch (PDOException $e) { |
|
| 42 | + }catch (PDOException $e) { |
|
| 43 | 43 | die($e->getMessage()); |
| 44 | 44 | } |
| 45 | 45 | } |
@@ -52,7 +52,7 @@ discard block |
||
| 52 | 52 | |
| 53 | 53 | try { |
| 54 | 54 | $query->execute(); |
| 55 | - } catch (PDOException $e) { |
|
| 55 | + }catch (PDOException $e) { |
|
| 56 | 56 | die($e->getMessage()); |
| 57 | 57 | } |
| 58 | 58 | } |
@@ -66,7 +66,7 @@ discard block |
||
| 66 | 66 | $query->execute(); |
| 67 | 67 | |
| 68 | 68 | return $query->fetch(); |
| 69 | - } catch (PDOException $e) { |
|
| 69 | + }catch (PDOException $e) { |
|
| 70 | 70 | die($e->getMessage()); |
| 71 | 71 | } |
| 72 | 72 | } |
@@ -77,7 +77,7 @@ discard block |
||
| 77 | 77 | |
| 78 | 78 | try { |
| 79 | 79 | $query->execute(); |
| 80 | - } catch (PDOException $e) { |
|
| 80 | + }catch (PDOException $e) { |
|
| 81 | 81 | die($e->getMessage()); |
| 82 | 82 | } |
| 83 | 83 | |
@@ -90,7 +90,7 @@ discard block |
||
| 90 | 90 | |
| 91 | 91 | try { |
| 92 | 92 | $query->execute(); |
| 93 | - } catch (PDOException $e) { |
|
| 93 | + }catch (PDOException $e) { |
|
| 94 | 94 | die($e->getMessage()); |
| 95 | 95 | } |
| 96 | 96 | |
@@ -3,211 +3,211 @@ |
||
| 3 | 3 | date_default_timezone_set('Asia/Jakarta'); |
| 4 | 4 | class Emails |
| 5 | 5 | { |
| 6 | - private $db; |
|
| 7 | - |
|
| 8 | - public function __construct($database) |
|
| 9 | - { |
|
| 10 | - $this->db = $database; |
|
| 11 | - } |
|
| 12 | - |
|
| 13 | - public function add_email($idticket, $senddate, $emailto, $emailcc, $emailbcc, $emailsubject, $message, $emailstatus) |
|
| 14 | - { |
|
| 15 | - $querystring = 'INSERT INTO `log_emails` (`idticket`,`senddate`,`emailto`,`emailcc`, `emailbcc`,`emailsubject`,`message`, `emailstatus`) VALUES (?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 16 | - $query = $this->db->prepare($querystring); |
|
| 17 | - $query->bindValue(1, $idticket); |
|
| 18 | - $query->bindValue(2, $senddate); |
|
| 19 | - $query->bindValue(3, $emailto); |
|
| 20 | - $query->bindValue(4, $emailcc); |
|
| 21 | - $query->bindValue(5, $emailbcc); |
|
| 22 | - $query->bindValue(6, $emailsubject); |
|
| 23 | - $query->bindValue(7, $message); |
|
| 24 | - $query->bindValue(8, $emailstatus); |
|
| 25 | - |
|
| 26 | - try { |
|
| 27 | - $query->execute(); |
|
| 28 | - } catch (PDOException $e) { |
|
| 29 | - die($e->getMessage()); |
|
| 30 | - } |
|
| 31 | - } |
|
| 32 | - |
|
| 33 | - public function add_sla_remainder($idticket, $ticketnumber, $slasenddate, $emailto, $emailcc, $emailbcc, $emailsubject, $message) |
|
| 34 | - { |
|
| 35 | - $emailsubject = "Ticket No: $ticketnumber has reached 75% of SLA Resolution Goal Time"; |
|
| 36 | - $message = |
|
| 6 | + private $db; |
|
| 7 | + |
|
| 8 | + public function __construct($database) |
|
| 9 | + { |
|
| 10 | + $this->db = $database; |
|
| 11 | + } |
|
| 12 | + |
|
| 13 | + public function add_email($idticket, $senddate, $emailto, $emailcc, $emailbcc, $emailsubject, $message, $emailstatus) |
|
| 14 | + { |
|
| 15 | + $querystring = 'INSERT INTO `log_emails` (`idticket`,`senddate`,`emailto`,`emailcc`, `emailbcc`,`emailsubject`,`message`, `emailstatus`) VALUES (?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 16 | + $query = $this->db->prepare($querystring); |
|
| 17 | + $query->bindValue(1, $idticket); |
|
| 18 | + $query->bindValue(2, $senddate); |
|
| 19 | + $query->bindValue(3, $emailto); |
|
| 20 | + $query->bindValue(4, $emailcc); |
|
| 21 | + $query->bindValue(5, $emailbcc); |
|
| 22 | + $query->bindValue(6, $emailsubject); |
|
| 23 | + $query->bindValue(7, $message); |
|
| 24 | + $query->bindValue(8, $emailstatus); |
|
| 25 | + |
|
| 26 | + try { |
|
| 27 | + $query->execute(); |
|
| 28 | + } catch (PDOException $e) { |
|
| 29 | + die($e->getMessage()); |
|
| 30 | + } |
|
| 31 | + } |
|
| 32 | + |
|
| 33 | + public function add_sla_remainder($idticket, $ticketnumber, $slasenddate, $emailto, $emailcc, $emailbcc, $emailsubject, $message) |
|
| 34 | + { |
|
| 35 | + $emailsubject = "Ticket No: $ticketnumber has reached 75% of SLA Resolution Goal Time"; |
|
| 36 | + $message = |
|
| 37 | 37 | "Dear Assignee, \r\n |
| 38 | 38 | We remaind you that your ticket No: $ticketnumber has reached 75% of SLA Resolution Goal Time.\r\n |
| 39 | 39 | Please give resolution for this ticket as soon as posible.\r\n |
| 40 | 40 | Thank you. \r\n |
| 41 | 41 | Regards, \r\n |
| 42 | 42 | Helpdesk"; |
| 43 | - $querystring = 'INSERT INTO `log_emails` (`idticket`,`senddate`,`emailto`,`emailcc`, `emailbcc`,`emailsubject`,`message`, `emailstatus`) VALUES (?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 44 | - $query = $this->db->prepare($querystring); |
|
| 45 | - $query->bindValue(1, $idticket); |
|
| 46 | - $query->bindValue(2, $slasenddate); |
|
| 47 | - $query->bindValue(3, $emailto); |
|
| 48 | - $query->bindValue(4, $emailcc); |
|
| 49 | - $query->bindValue(5, $emailbcc); |
|
| 50 | - $query->bindValue(6, $emailsubject); |
|
| 51 | - $query->bindValue(7, $message); |
|
| 52 | - $query->bindValue(8, 'SLA Remainder'); |
|
| 53 | - |
|
| 54 | - try { |
|
| 55 | - $query->execute(); |
|
| 56 | - } catch (PDOException $e) { |
|
| 57 | - die($e->getMessage()); |
|
| 58 | - } |
|
| 59 | - } |
|
| 60 | - |
|
| 61 | - public function update_status_email($idemail, $emailstatus) |
|
| 62 | - { |
|
| 63 | - $querystring = 'UPDATE `log_emails` SET `emailstatus` = ? WHERE `idemail` = ?'; |
|
| 64 | - $query = $this->db->prepare($querystring); |
|
| 65 | - $query->bindValue(1, $emailstatus); |
|
| 66 | - $query->bindValue(2, $idemail); |
|
| 67 | - |
|
| 68 | - try { |
|
| 69 | - $query->execute(); |
|
| 70 | - } catch (PDOException $e) { |
|
| 71 | - die($e->getMessage()); |
|
| 72 | - } |
|
| 73 | - } |
|
| 74 | - |
|
| 75 | - public function delete($idemail) |
|
| 76 | - { |
|
| 77 | - $sql = 'DELETE FROM `log_emails` WHERE `idemail` = ?'; |
|
| 78 | - $query = $this->db->prepare($sql); |
|
| 79 | - $query->bindValue(1, $idemail); |
|
| 80 | - |
|
| 81 | - try { |
|
| 82 | - $query->execute(); |
|
| 83 | - } catch (PDOException $e) { |
|
| 84 | - die($e->getMessage()); |
|
| 85 | - } |
|
| 86 | - } |
|
| 87 | - |
|
| 88 | - public function get_email_by_idemail($idemail) |
|
| 89 | - { |
|
| 90 | - $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `idemail`= ?'); |
|
| 91 | - $query->bindValue(1, $idemail); |
|
| 92 | - |
|
| 93 | - try { |
|
| 94 | - $query->execute(); |
|
| 95 | - |
|
| 96 | - return $query->fetch(); |
|
| 97 | - } catch (PDOException $e) { |
|
| 98 | - die($e->getMessage()); |
|
| 99 | - } |
|
| 100 | - } |
|
| 101 | - |
|
| 102 | - public function get_email_by_idticket($idticket) |
|
| 103 | - { |
|
| 104 | - $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `idticket`= ?'); |
|
| 105 | - $query->bindValue(1, $idticket); |
|
| 106 | - |
|
| 107 | - try { |
|
| 108 | - $query->execute(); |
|
| 109 | - |
|
| 110 | - return $query->fetch(); |
|
| 111 | - } catch (PDOException $e) { |
|
| 112 | - die($e->getMessage()); |
|
| 113 | - } |
|
| 114 | - } |
|
| 115 | - |
|
| 116 | - public function get_email_by_status($emailstatus) |
|
| 117 | - { |
|
| 118 | - $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `emailstatus`= ?'); |
|
| 119 | - $query->bindValue(1, $emailstatus); |
|
| 120 | - |
|
| 121 | - try { |
|
| 122 | - $query->execute(); |
|
| 123 | - } catch (PDOException $e) { |
|
| 124 | - die($e->getMessage()); |
|
| 125 | - } |
|
| 126 | - |
|
| 127 | - return $query->fetchAll(); |
|
| 128 | - } |
|
| 129 | - |
|
| 130 | - public function get_email_sla_remainder() |
|
| 131 | - { |
|
| 132 | - $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `emailstatus`= ? and senddate <= UNIX_TIMESTAMP(NOW())'); |
|
| 133 | - $query->bindValue(1, 'SLA Remainder'); |
|
| 134 | - |
|
| 135 | - try { |
|
| 136 | - $query->execute(); |
|
| 137 | - } catch (PDOException $e) { |
|
| 138 | - die($e->getMessage()); |
|
| 139 | - } |
|
| 140 | - |
|
| 141 | - return $query->fetchAll(); |
|
| 142 | - } |
|
| 143 | - |
|
| 144 | - public function get_email() |
|
| 145 | - { |
|
| 146 | - $query = $this->db->prepare('SELECT * FROM `log_emails` ORDER BY `idemail` ASC'); |
|
| 147 | - |
|
| 148 | - try { |
|
| 149 | - $query->execute(); |
|
| 150 | - } catch (PDOException $e) { |
|
| 151 | - die($e->getMessage()); |
|
| 152 | - } |
|
| 153 | - |
|
| 154 | - return $query->fetchAll(); |
|
| 155 | - } |
|
| 156 | - |
|
| 157 | - public function get_email_queue() |
|
| 158 | - { |
|
| 159 | - $query = $this->db->prepare("SELECT * FROM `log_emails` WHERE `emailstatus` <> 'Sent' AND senddate <= UNIX_TIMESTAMP(NOW()) ORDER BY `senddate` ASC"); |
|
| 160 | - |
|
| 161 | - try { |
|
| 162 | - $query->execute(); |
|
| 163 | - } catch (PDOException $e) { |
|
| 164 | - die($e->getMessage()); |
|
| 165 | - } |
|
| 166 | - |
|
| 167 | - return $query->fetchAll(); |
|
| 168 | - } |
|
| 169 | - |
|
| 170 | - public function get_email_queue_by_id($idemail) |
|
| 171 | - { |
|
| 172 | - $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `idemail`= ?'); |
|
| 173 | - $query->bindValue(1, $idemail); |
|
| 174 | - |
|
| 175 | - try { |
|
| 176 | - $query->execute(); |
|
| 177 | - |
|
| 178 | - return $query->fetch(); |
|
| 179 | - } catch (PDOException $e) { |
|
| 180 | - die($e->getMessage()); |
|
| 181 | - } |
|
| 182 | - } |
|
| 183 | - |
|
| 184 | - public function send_new_ticket() |
|
| 185 | - { |
|
| 186 | - if (substr(php_uname(), 0, 7) == 'Windows') { |
|
| 187 | - //$cmd = "D:\mowes_portable\www\helpdesk\batch\sendnewticket.bat"; |
|
| 188 | - $cmd = "C:\xampp\htdocs\helpdesk\batch\sendnewticket.bat"; |
|
| 189 | - $WshShell = new COM('WScript.Shell'); |
|
| 190 | - $oExec = $WshShell->Run("cmd /C $cmd", 0, false); |
|
| 191 | - |
|
| 192 | - return $oExec == 0 ? true : false; |
|
| 193 | - } else { |
|
| 194 | - $cmd = 'php /batch/sendnewticket.bat'; |
|
| 195 | - exec($cmd.' > /dev/null &'); |
|
| 196 | - } |
|
| 197 | - } |
|
| 198 | - |
|
| 199 | - public function send_sla_remainder() |
|
| 200 | - { |
|
| 201 | - if (substr(php_uname(), 0, 7) == 'Windows') { |
|
| 202 | - //$cmd = "D:\mowes_portable\www\helpdesk\batch\sendslaremainder.bat"; |
|
| 203 | - $cmd = "C:\xampp\htdocs\helpdesk\batch\sendslaremainder.bat"; |
|
| 204 | - $WshShell = new COM('WScript.Shell'); |
|
| 205 | - $oExec = $WshShell->Run("cmd /C $cmd", 0, false); |
|
| 206 | - |
|
| 207 | - return $oExec == 0 ? true : false; |
|
| 208 | - } else { |
|
| 209 | - $cmd = 'php /batch/sendslaremainder.bat'; |
|
| 210 | - exec($cmd.' > /dev/null &'); |
|
| 211 | - } |
|
| 212 | - } |
|
| 43 | + $querystring = 'INSERT INTO `log_emails` (`idticket`,`senddate`,`emailto`,`emailcc`, `emailbcc`,`emailsubject`,`message`, `emailstatus`) VALUES (?, ?, ?, ?, ?, ?, ?, ?)'; |
|
| 44 | + $query = $this->db->prepare($querystring); |
|
| 45 | + $query->bindValue(1, $idticket); |
|
| 46 | + $query->bindValue(2, $slasenddate); |
|
| 47 | + $query->bindValue(3, $emailto); |
|
| 48 | + $query->bindValue(4, $emailcc); |
|
| 49 | + $query->bindValue(5, $emailbcc); |
|
| 50 | + $query->bindValue(6, $emailsubject); |
|
| 51 | + $query->bindValue(7, $message); |
|
| 52 | + $query->bindValue(8, 'SLA Remainder'); |
|
| 53 | + |
|
| 54 | + try { |
|
| 55 | + $query->execute(); |
|
| 56 | + } catch (PDOException $e) { |
|
| 57 | + die($e->getMessage()); |
|
| 58 | + } |
|
| 59 | + } |
|
| 60 | + |
|
| 61 | + public function update_status_email($idemail, $emailstatus) |
|
| 62 | + { |
|
| 63 | + $querystring = 'UPDATE `log_emails` SET `emailstatus` = ? WHERE `idemail` = ?'; |
|
| 64 | + $query = $this->db->prepare($querystring); |
|
| 65 | + $query->bindValue(1, $emailstatus); |
|
| 66 | + $query->bindValue(2, $idemail); |
|
| 67 | + |
|
| 68 | + try { |
|
| 69 | + $query->execute(); |
|
| 70 | + } catch (PDOException $e) { |
|
| 71 | + die($e->getMessage()); |
|
| 72 | + } |
|
| 73 | + } |
|
| 74 | + |
|
| 75 | + public function delete($idemail) |
|
| 76 | + { |
|
| 77 | + $sql = 'DELETE FROM `log_emails` WHERE `idemail` = ?'; |
|
| 78 | + $query = $this->db->prepare($sql); |
|
| 79 | + $query->bindValue(1, $idemail); |
|
| 80 | + |
|
| 81 | + try { |
|
| 82 | + $query->execute(); |
|
| 83 | + } catch (PDOException $e) { |
|
| 84 | + die($e->getMessage()); |
|
| 85 | + } |
|
| 86 | + } |
|
| 87 | + |
|
| 88 | + public function get_email_by_idemail($idemail) |
|
| 89 | + { |
|
| 90 | + $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `idemail`= ?'); |
|
| 91 | + $query->bindValue(1, $idemail); |
|
| 92 | + |
|
| 93 | + try { |
|
| 94 | + $query->execute(); |
|
| 95 | + |
|
| 96 | + return $query->fetch(); |
|
| 97 | + } catch (PDOException $e) { |
|
| 98 | + die($e->getMessage()); |
|
| 99 | + } |
|
| 100 | + } |
|
| 101 | + |
|
| 102 | + public function get_email_by_idticket($idticket) |
|
| 103 | + { |
|
| 104 | + $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `idticket`= ?'); |
|
| 105 | + $query->bindValue(1, $idticket); |
|
| 106 | + |
|
| 107 | + try { |
|
| 108 | + $query->execute(); |
|
| 109 | + |
|
| 110 | + return $query->fetch(); |
|
| 111 | + } catch (PDOException $e) { |
|
| 112 | + die($e->getMessage()); |
|
| 113 | + } |
|
| 114 | + } |
|
| 115 | + |
|
| 116 | + public function get_email_by_status($emailstatus) |
|
| 117 | + { |
|
| 118 | + $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `emailstatus`= ?'); |
|
| 119 | + $query->bindValue(1, $emailstatus); |
|
| 120 | + |
|
| 121 | + try { |
|
| 122 | + $query->execute(); |
|
| 123 | + } catch (PDOException $e) { |
|
| 124 | + die($e->getMessage()); |
|
| 125 | + } |
|
| 126 | + |
|
| 127 | + return $query->fetchAll(); |
|
| 128 | + } |
|
| 129 | + |
|
| 130 | + public function get_email_sla_remainder() |
|
| 131 | + { |
|
| 132 | + $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `emailstatus`= ? and senddate <= UNIX_TIMESTAMP(NOW())'); |
|
| 133 | + $query->bindValue(1, 'SLA Remainder'); |
|
| 134 | + |
|
| 135 | + try { |
|
| 136 | + $query->execute(); |
|
| 137 | + } catch (PDOException $e) { |
|
| 138 | + die($e->getMessage()); |
|
| 139 | + } |
|
| 140 | + |
|
| 141 | + return $query->fetchAll(); |
|
| 142 | + } |
|
| 143 | + |
|
| 144 | + public function get_email() |
|
| 145 | + { |
|
| 146 | + $query = $this->db->prepare('SELECT * FROM `log_emails` ORDER BY `idemail` ASC'); |
|
| 147 | + |
|
| 148 | + try { |
|
| 149 | + $query->execute(); |
|
| 150 | + } catch (PDOException $e) { |
|
| 151 | + die($e->getMessage()); |
|
| 152 | + } |
|
| 153 | + |
|
| 154 | + return $query->fetchAll(); |
|
| 155 | + } |
|
| 156 | + |
|
| 157 | + public function get_email_queue() |
|
| 158 | + { |
|
| 159 | + $query = $this->db->prepare("SELECT * FROM `log_emails` WHERE `emailstatus` <> 'Sent' AND senddate <= UNIX_TIMESTAMP(NOW()) ORDER BY `senddate` ASC"); |
|
| 160 | + |
|
| 161 | + try { |
|
| 162 | + $query->execute(); |
|
| 163 | + } catch (PDOException $e) { |
|
| 164 | + die($e->getMessage()); |
|
| 165 | + } |
|
| 166 | + |
|
| 167 | + return $query->fetchAll(); |
|
| 168 | + } |
|
| 169 | + |
|
| 170 | + public function get_email_queue_by_id($idemail) |
|
| 171 | + { |
|
| 172 | + $query = $this->db->prepare('SELECT * FROM `log_emails` WHERE `idemail`= ?'); |
|
| 173 | + $query->bindValue(1, $idemail); |
|
| 174 | + |
|
| 175 | + try { |
|
| 176 | + $query->execute(); |
|
| 177 | + |
|
| 178 | + return $query->fetch(); |
|
| 179 | + } catch (PDOException $e) { |
|
| 180 | + die($e->getMessage()); |
|
| 181 | + } |
|
| 182 | + } |
|
| 183 | + |
|
| 184 | + public function send_new_ticket() |
|
| 185 | + { |
|
| 186 | + if (substr(php_uname(), 0, 7) == 'Windows') { |
|
| 187 | + //$cmd = "D:\mowes_portable\www\helpdesk\batch\sendnewticket.bat"; |
|
| 188 | + $cmd = "C:\xampp\htdocs\helpdesk\batch\sendnewticket.bat"; |
|
| 189 | + $WshShell = new COM('WScript.Shell'); |
|
| 190 | + $oExec = $WshShell->Run("cmd /C $cmd", 0, false); |
|
| 191 | + |
|
| 192 | + return $oExec == 0 ? true : false; |
|
| 193 | + } else { |
|
| 194 | + $cmd = 'php /batch/sendnewticket.bat'; |
|
| 195 | + exec($cmd.' > /dev/null &'); |
|
| 196 | + } |
|
| 197 | + } |
|
| 198 | + |
|
| 199 | + public function send_sla_remainder() |
|
| 200 | + { |
|
| 201 | + if (substr(php_uname(), 0, 7) == 'Windows') { |
|
| 202 | + //$cmd = "D:\mowes_portable\www\helpdesk\batch\sendslaremainder.bat"; |
|
| 203 | + $cmd = "C:\xampp\htdocs\helpdesk\batch\sendslaremainder.bat"; |
|
| 204 | + $WshShell = new COM('WScript.Shell'); |
|
| 205 | + $oExec = $WshShell->Run("cmd /C $cmd", 0, false); |
|
| 206 | + |
|
| 207 | + return $oExec == 0 ? true : false; |
|
| 208 | + } else { |
|
| 209 | + $cmd = 'php /batch/sendslaremainder.bat'; |
|
| 210 | + exec($cmd.' > /dev/null &'); |
|
| 211 | + } |
|
| 212 | + } |
|
| 213 | 213 | } |
@@ -25,7 +25,7 @@ discard block |
||
| 25 | 25 | |
| 26 | 26 | try { |
| 27 | 27 | $query->execute(); |
| 28 | - } catch (PDOException $e) { |
|
| 28 | + }catch (PDOException $e) { |
|
| 29 | 29 | die($e->getMessage()); |
| 30 | 30 | } |
| 31 | 31 | } |
@@ -53,7 +53,7 @@ discard block |
||
| 53 | 53 | |
| 54 | 54 | try { |
| 55 | 55 | $query->execute(); |
| 56 | - } catch (PDOException $e) { |
|
| 56 | + }catch (PDOException $e) { |
|
| 57 | 57 | die($e->getMessage()); |
| 58 | 58 | } |
| 59 | 59 | } |
@@ -67,7 +67,7 @@ discard block |
||
| 67 | 67 | |
| 68 | 68 | try { |
| 69 | 69 | $query->execute(); |
| 70 | - } catch (PDOException $e) { |
|
| 70 | + }catch (PDOException $e) { |
|
| 71 | 71 | die($e->getMessage()); |
| 72 | 72 | } |
| 73 | 73 | } |
@@ -80,7 +80,7 @@ discard block |
||
| 80 | 80 | |
| 81 | 81 | try { |
| 82 | 82 | $query->execute(); |
| 83 | - } catch (PDOException $e) { |
|
| 83 | + }catch (PDOException $e) { |
|
| 84 | 84 | die($e->getMessage()); |
| 85 | 85 | } |
| 86 | 86 | } |
@@ -94,7 +94,7 @@ discard block |
||
| 94 | 94 | $query->execute(); |
| 95 | 95 | |
| 96 | 96 | return $query->fetch(); |
| 97 | - } catch (PDOException $e) { |
|
| 97 | + }catch (PDOException $e) { |
|
| 98 | 98 | die($e->getMessage()); |
| 99 | 99 | } |
| 100 | 100 | } |
@@ -108,7 +108,7 @@ discard block |
||
| 108 | 108 | $query->execute(); |
| 109 | 109 | |
| 110 | 110 | return $query->fetch(); |
| 111 | - } catch (PDOException $e) { |
|
| 111 | + }catch (PDOException $e) { |
|
| 112 | 112 | die($e->getMessage()); |
| 113 | 113 | } |
| 114 | 114 | } |
@@ -120,7 +120,7 @@ discard block |
||
| 120 | 120 | |
| 121 | 121 | try { |
| 122 | 122 | $query->execute(); |
| 123 | - } catch (PDOException $e) { |
|
| 123 | + }catch (PDOException $e) { |
|
| 124 | 124 | die($e->getMessage()); |
| 125 | 125 | } |
| 126 | 126 | |
@@ -134,7 +134,7 @@ discard block |
||
| 134 | 134 | |
| 135 | 135 | try { |
| 136 | 136 | $query->execute(); |
| 137 | - } catch (PDOException $e) { |
|
| 137 | + }catch (PDOException $e) { |
|
| 138 | 138 | die($e->getMessage()); |
| 139 | 139 | } |
| 140 | 140 | |
@@ -147,7 +147,7 @@ discard block |
||
| 147 | 147 | |
| 148 | 148 | try { |
| 149 | 149 | $query->execute(); |
| 150 | - } catch (PDOException $e) { |
|
| 150 | + }catch (PDOException $e) { |
|
| 151 | 151 | die($e->getMessage()); |
| 152 | 152 | } |
| 153 | 153 | |
@@ -160,7 +160,7 @@ discard block |
||
| 160 | 160 | |
| 161 | 161 | try { |
| 162 | 162 | $query->execute(); |
| 163 | - } catch (PDOException $e) { |
|
| 163 | + }catch (PDOException $e) { |
|
| 164 | 164 | die($e->getMessage()); |
| 165 | 165 | } |
| 166 | 166 | |
@@ -176,7 +176,7 @@ discard block |
||
| 176 | 176 | $query->execute(); |
| 177 | 177 | |
| 178 | 178 | return $query->fetch(); |
| 179 | - } catch (PDOException $e) { |
|
| 179 | + }catch (PDOException $e) { |
|
| 180 | 180 | die($e->getMessage()); |
| 181 | 181 | } |
| 182 | 182 | } |
@@ -190,7 +190,7 @@ discard block |
||
| 190 | 190 | $oExec = $WshShell->Run("cmd /C $cmd", 0, false); |
| 191 | 191 | |
| 192 | 192 | return $oExec == 0 ? true : false; |
| 193 | - } else { |
|
| 193 | + }else { |
|
| 194 | 194 | $cmd = 'php /batch/sendnewticket.bat'; |
| 195 | 195 | exec($cmd.' > /dev/null &'); |
| 196 | 196 | } |
@@ -205,7 +205,7 @@ discard block |
||
| 205 | 205 | $oExec = $WshShell->Run("cmd /C $cmd", 0, false); |
| 206 | 206 | |
| 207 | 207 | return $oExec == 0 ? true : false; |
| 208 | - } else { |
|
| 208 | + }else { |
|
| 209 | 209 | $cmd = 'php /batch/sendslaremainder.bat'; |
| 210 | 210 | exec($cmd.' > /dev/null &'); |
| 211 | 211 | } |
@@ -2,37 +2,37 @@ |
||
| 2 | 2 | |
| 3 | 3 | class Reports |
| 4 | 4 | { |
| 5 | - private $db; |
|
| 6 | - |
|
| 7 | - public function __construct($database) |
|
| 8 | - { |
|
| 9 | - $this->db = $database; |
|
| 10 | - } |
|
| 11 | - |
|
| 12 | - public function data_report($idreport) |
|
| 13 | - { |
|
| 14 | - $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `slaid`= ?'); |
|
| 15 | - $query->bindValue(1, $slaid); |
|
| 16 | - |
|
| 17 | - try { |
|
| 18 | - $query->execute(); |
|
| 19 | - |
|
| 20 | - return $query->fetch(); |
|
| 21 | - } catch (PDOException $e) { |
|
| 22 | - die($e->getMessage()); |
|
| 23 | - } |
|
| 24 | - } |
|
| 25 | - |
|
| 26 | - public function data_report_002() |
|
| 27 | - { |
|
| 28 | - $query = $this->db->prepare('SELECT * FROM `sla` ORDER BY `slaid` ASC'); |
|
| 29 | - |
|
| 30 | - try { |
|
| 31 | - $query->execute(); |
|
| 32 | - } catch (PDOException $e) { |
|
| 33 | - die($e->getMessage()); |
|
| 34 | - } |
|
| 35 | - |
|
| 36 | - return $query->fetchAll(); |
|
| 37 | - } |
|
| 5 | + private $db; |
|
| 6 | + |
|
| 7 | + public function __construct($database) |
|
| 8 | + { |
|
| 9 | + $this->db = $database; |
|
| 10 | + } |
|
| 11 | + |
|
| 12 | + public function data_report($idreport) |
|
| 13 | + { |
|
| 14 | + $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `slaid`= ?'); |
|
| 15 | + $query->bindValue(1, $slaid); |
|
| 16 | + |
|
| 17 | + try { |
|
| 18 | + $query->execute(); |
|
| 19 | + |
|
| 20 | + return $query->fetch(); |
|
| 21 | + } catch (PDOException $e) { |
|
| 22 | + die($e->getMessage()); |
|
| 23 | + } |
|
| 24 | + } |
|
| 25 | + |
|
| 26 | + public function data_report_002() |
|
| 27 | + { |
|
| 28 | + $query = $this->db->prepare('SELECT * FROM `sla` ORDER BY `slaid` ASC'); |
|
| 29 | + |
|
| 30 | + try { |
|
| 31 | + $query->execute(); |
|
| 32 | + } catch (PDOException $e) { |
|
| 33 | + die($e->getMessage()); |
|
| 34 | + } |
|
| 35 | + |
|
| 36 | + return $query->fetchAll(); |
|
| 37 | + } |
|
| 38 | 38 | } |
@@ -18,7 +18,7 @@ discard block |
||
| 18 | 18 | $query->execute(); |
| 19 | 19 | |
| 20 | 20 | return $query->fetch(); |
| 21 | - } catch (PDOException $e) { |
|
| 21 | + }catch (PDOException $e) { |
|
| 22 | 22 | die($e->getMessage()); |
| 23 | 23 | } |
| 24 | 24 | } |
@@ -29,7 +29,7 @@ discard block |
||
| 29 | 29 | |
| 30 | 30 | try { |
| 31 | 31 | $query->execute(); |
| 32 | - } catch (PDOException $e) { |
|
| 32 | + }catch (PDOException $e) { |
|
| 33 | 33 | die($e->getMessage()); |
| 34 | 34 | } |
| 35 | 35 | |
