aepnat / simhelpdesk

ticketnew.php

Indentation +79 added lines, -79 removed lines

@@ -5,64 +5,64 @@ 
 $changeby = $_SESSION['loginid'];
 $documentedby = $_SESSION['loginid'];
 if (isset($_POST['submit'])) {
-    $lastticket = $tickets->get_last_ticket();
-    $id = $lastticket['id'] + 1;
-    $ticketnumber = $id.'/SR/'.date('M').'/'.date('Y'); //format nomor tiket
-    $sla = $_POST['sla'];
-    //$idcustomer		= $_POST['idcustomer'];
-    $reporteddate = strtotime($_POST['reporteddate']);
-    $reportedby = $_POST['reportedby'];
-    $telp = $_POST['telp'];
-    $email = $_POST['email'];
-    $problemsummary = $_POST['problemsummary'];
-    $problemdetail = $_POST['problemdetail'];
-    $ticketstatus = 'Assigned'; //ketika pertama kali dibuat, status="Assigned" ke salah satu teknisi
-    $assignee = $_POST['idassignee'];
-    $pro = $_POST['pro'];
-    $user_assignee = $users->userdata($assignee);
-    $email_assignee = $user_assignee['email'];
-    $changes = 'Create New Ticket';
-    $emailcc = '';
-    $emailbcc = '';
-    $fullname_assignee = $user_assignee['fullname'];
-    if ($sla == '1') {
-        $managers = $users->get_user_by_level('Manager');
-        $i = 0;
-        foreach ($managers as $manager) {
-            $manageremail[$i] = $manager['email'];
-            $emailcc .= $manageremail[$i].', ';
-            $i++;
-        }
-    }
-    $emailstatus = 'New';
-    $senddate = time();
-    $datasla = $slas->sla_data($sla);
-    $resolutiontime = $datasla['resolutiontime'];
-    $slasenddate = strtotime("+$resolutiontime hours", $senddate);
-    $emailsubject = "Ticket No: $ticketnumber has assigned to you";
-    $message =
+	$lastticket = $tickets->get_last_ticket();
+	$id = $lastticket['id'] + 1;
+	$ticketnumber = $id.'/SR/'.date('M').'/'.date('Y'); //format nomor tiket
+	$sla = $_POST['sla'];
+	//$idcustomer		= $_POST['idcustomer'];
+	$reporteddate = strtotime($_POST['reporteddate']);
+	$reportedby = $_POST['reportedby'];
+	$telp = $_POST['telp'];
+	$email = $_POST['email'];
+	$problemsummary = $_POST['problemsummary'];
+	$problemdetail = $_POST['problemdetail'];
+	$ticketstatus = 'Assigned'; //ketika pertama kali dibuat, status="Assigned" ke salah satu teknisi
+	$assignee = $_POST['idassignee'];
+	$pro = $_POST['pro'];
+	$user_assignee = $users->userdata($assignee);
+	$email_assignee = $user_assignee['email'];
+	$changes = 'Create New Ticket';
+	$emailcc = '';
+	$emailbcc = '';
+	$fullname_assignee = $user_assignee['fullname'];
+	if ($sla == '1') {
+		$managers = $users->get_user_by_level('Manager');
+		$i = 0;
+		foreach ($managers as $manager) {
+			$manageremail[$i] = $manager['email'];
+			$emailcc .= $manageremail[$i].', ';
+			$i++;
+		}
+	}
+	$emailstatus = 'New';
+	$senddate = time();
+	$datasla = $slas->sla_data($sla);
+	$resolutiontime = $datasla['resolutiontime'];
+	$slasenddate = strtotime("+$resolutiontime hours", $senddate);
+	$emailsubject = "Ticket No: $ticketnumber has assigned to you";
+	$message =
 "Dear $fullname_assignee, \r\n

 You are currently assign for this ticket.\r\n

 Please follow this link to resolved the ticket --> http://localhost/helpdesk/ticketedit.php?id=$id"." \r\n

 Thank you. \r\n

 Regards, \r\n

 Helpdesk";
-    $tickets->add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro);
-    $assigneddate = '';
-    $pendingby = '';
-    $pendingdate = '';
-    $resolution = '';
-    $resolvedby = '';
-    $resolveddate = '';
-    $closedby = '';
-    $closeddate = '';
-    $tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby);
-    $emails->add_email($id, $senddate, $email_assignee, $emailcc, $emailbcc, $emailsubject, $message, $emailstatus);
-    $emails->add_sla_remainder($id, $ticketnumber, $slasenddate, $email_assignee, $emailcc, $emailbcc, $emailsubject, $message);
-    $result = $emails->send_new_ticket();
-    //echo $result;
-    header("Location: ticketread.php?id=$id");
-    //echo $senddate."<br>".$resolutiontime."<br>".$slasenddate;
+	$tickets->add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro);
+	$assigneddate = '';
+	$pendingby = '';
+	$pendingdate = '';
+	$resolution = '';
+	$resolvedby = '';
+	$resolveddate = '';
+	$closedby = '';
+	$closeddate = '';
+	$tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby);
+	$emails->add_email($id, $senddate, $email_assignee, $emailcc, $emailbcc, $emailsubject, $message, $emailstatus);
+	$emails->add_sla_remainder($id, $ticketnumber, $slasenddate, $email_assignee, $emailcc, $emailbcc, $emailsubject, $message);
+	$result = $emails->send_new_ticket();
+	//echo $result;
+	header("Location: ticketread.php?id=$id");
+	//echo $senddate."<br>".$resolutiontime."<br>".$slasenddate;
 }
 ?>

 <!DOCTYPE HTML>

@@ -177,12 +177,12 @@ 
 			<td> <select name="idcustomer" id="idcustomer">

 				<option></option>

 			// <?php
-                // $customers = $customers->get_customers();
-                // foreach ($customers as $customerval)
-                // {
-                    // echo '<option value=' . $customerval['idcustomer'] . '>' .  $customerval['namacustomer'] . '</option>';
-                // }
-            //?>

+				// $customers = $customers->get_customers();
+				// foreach ($customers as $customerval)
+				// {
+					// echo '<option value=' . $customerval['idcustomer'] . '>' .  $customerval['namacustomer'] . '</option>';
+				// }
+			//?>

 			</select></td>

 		</tr>

 		<tr>

@@ -220,12 +220,12 @@ 
 			<td> Urgency (SLA)*</td><td> : </td>

 			<td><select name="sla">

 				<?php 
-                    $sla = $slas->get_sla();
-                    echo '<option value="'.$slaval['slaid'].'" selected="selected">'.$slaval['namasla'].'</option>';
-                    foreach ($sla as $slaval) {
-                        echo '<option value="'.$slaval['slaid'].'">'.$slaval['namasla'].'</option>';
-                    }
-                ?>

+					$sla = $slas->get_sla();
+					echo '<option value="'.$slaval['slaid'].'" selected="selected">'.$slaval['namasla'].'</option>';
+					foreach ($sla as $slaval) {
+						echo '<option value="'.$slaval['slaid'].'">'.$slaval['namasla'].'</option>';
+					}
+				?>

 				</select>

 			</td>

 		</tr>

@@ -233,11 +233,11 @@ 
 			<td> Type</td><td> : </td>

 			<td><select name="pro">

 				<?php 
-                    //$pro = $slas->get_sla();
-                    echo '<option value=""></option>';
-                    echo '<option value="Hardware">Hardware</option>';
-                    echo '<option value="Software">Software</option>';
-                ?>

+					//$pro = $slas->get_sla();
+					echo '<option value=""></option>';
+					echo '<option value="Hardware">Hardware</option>';
+					echo '<option value="Software">Software</option>';
+				?>

 				</select>

 			</td>

 		</tr>

@@ -254,12 +254,12 @@ 
 			<td> <select name="idassignee">

 				<option> </option>

 			<?php
-                $Asignees = $users->get_users();
-                foreach ($Asignees as $user) {
-                    //echo '<option value=' . $user['id'] . '>' .  $user['fullname'] . '</option>';
-                    echo '<option selected value='.$user['id'].'>'.$user['fullname'].'</option>';
-                }
-            ?>

+				$Asignees = $users->get_users();
+				foreach ($Asignees as $user) {
+					//echo '<option value=' . $user['id'] . '>' .  $user['fullname'] . '</option>';
+					echo '<option selected value='.$user['id'].'>'.$user['fullname'].'</option>';
+				}
+			?>

 			</select> </td>

 		</tr>

 		<tr>

@@ -283,9 +283,9 @@ 
 	</form>

 

 	<?php 
-    if (empty($errors) === false) {
-        echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
-    }
-    ?>

+	if (empty($errors) === false) {
+		echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
+	}
+	?>

 </body>

 </html>
\ No newline at end of file

useradd.php

Indentation +21 added lines, -21 removed lines

@@ -2,23 +2,23 @@ 
 require 'core/init.php';
 $general->logged_out_protect();
 if (isset($_POST['submit'])) {
-    if ($users->user_exists($_POST['username']) == true && !empty($_POST['username'])) {
-        $errors[] = 'Sorry, username '.$_POST['username'].' is already exists!';
-    }
-    if ($users->email_exists($_POST['email']) == true && !empty($_POST['email'])) {
-        $errors[] = 'Sorry, email '.$_POST['email'].' is already exists!';
-    }
-    if (empty($errors) === true) {
-        $fullname = $_POST['fullname'];
-        $username = htmlentities($_POST['username']);
-        $password = $_POST['password'];
-        $email = htmlentities($_POST['email']);
-        $Telp = $_POST['telp'];
-        $level = $_POST['level'];
-        $locked = $_POST['locked'];
-        $users->register($username, $password, $email, $fullname, $Telp, $level, $locked);
-        header('Location: userlist.php');
-    }
+	if ($users->user_exists($_POST['username']) == true && !empty($_POST['username'])) {
+		$errors[] = 'Sorry, username '.$_POST['username'].' is already exists!';
+	}
+	if ($users->email_exists($_POST['email']) == true && !empty($_POST['email'])) {
+		$errors[] = 'Sorry, email '.$_POST['email'].' is already exists!';
+	}
+	if (empty($errors) === true) {
+		$fullname = $_POST['fullname'];
+		$username = htmlentities($_POST['username']);
+		$password = $_POST['password'];
+		$email = htmlentities($_POST['email']);
+		$Telp = $_POST['telp'];
+		$level = $_POST['level'];
+		$locked = $_POST['locked'];
+		$users->register($username, $password, $email, $fullname, $Telp, $level, $locked);
+		header('Location: userlist.php');
+	}
 }
 ?>

 <!DOCTYPE HTML>

@@ -102,9 +102,9 @@ 
 	</fieldset>

 	</form>

 	<?php 
-    if (empty($errors) === false) {
-        echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
-    }
-    ?>

+	if (empty($errors) === false) {
+		echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
+	}
+	?>

 </body>

 </html>
\ No newline at end of file

projectlist.php

Indentation +20 added lines, -20 removed lines

@@ -3,7 +3,7 @@ 
 $general->logged_out_protect();
 $user = $users->userdata($_SESSION['loginid']);
 if ($user['level'] != 'Admin') {
-    exit("You don't have permission to access this page!");
+	exit("You don't have permission to access this page!");
 }
 $projects = $projects->get_projects();
 $projects_count = count($projects);
@@ -67,25 +67,25 @@ 
     </thead>

     <tbody>

 		<?php 
-        foreach ($projects as $project) {
-            $customer = $customers->customer_data($project['idcustomer']);
-            $disp_id_project = sprintf('%04s', $project['projectid']);
-            echo '<tr><td><a href=projectedit.php?id='.$project['projectid'].'>'.$disp_id_project.'</a></td>'.
-                 '<td>'.$customer['namacustomer'].'</td>'.
-                 '<td>'.date('d-M-Y', $project['deliverybegin']).'</td>'.
-                 '<td>'.date('d-M-Y', $project['deliveryend']).'</td>'.
-                 '<td>'.date('d-M-Y', $project['installbegin']).'</td>'.
-                 '<td>'.date('d-M-Y', $project['installend']).'</td>'.
-                 '<td>'.date('d-M-Y', $project['uatbegin']).'</td>'.
-                 '<td>'.date('d-M-Y', $project['uatend']).'</td>'.
-                 '<td>'.date('d-M-Y', $project['billstartdate']).'</td>'.
-                 '<td>'.date('d-M-Y', $project['billduedate']).'</td>'.
-                 '<td>'.$project['warrantyperiod'].' Year</td>'.
-                 '<td>'.date('d-M-Y', $project['contractstartdate']).'</td>'.
-                 '<td>'.$project['contractperiod'].' Month</td>'.
-                 '<td><a href=projectdel.php?id='.$project['projectid'].' onclick="return delete_confirm();">del</a></td></tr>';
-        }
-        ?>

+		foreach ($projects as $project) {
+			$customer = $customers->customer_data($project['idcustomer']);
+			$disp_id_project = sprintf('%04s', $project['projectid']);
+			echo '<tr><td><a href=projectedit.php?id='.$project['projectid'].'>'.$disp_id_project.'</a></td>'.
+				 '<td>'.$customer['namacustomer'].'</td>'.
+				 '<td>'.date('d-M-Y', $project['deliverybegin']).'</td>'.
+				 '<td>'.date('d-M-Y', $project['deliveryend']).'</td>'.
+				 '<td>'.date('d-M-Y', $project['installbegin']).'</td>'.
+				 '<td>'.date('d-M-Y', $project['installend']).'</td>'.
+				 '<td>'.date('d-M-Y', $project['uatbegin']).'</td>'.
+				 '<td>'.date('d-M-Y', $project['uatend']).'</td>'.
+				 '<td>'.date('d-M-Y', $project['billstartdate']).'</td>'.
+				 '<td>'.date('d-M-Y', $project['billduedate']).'</td>'.
+				 '<td>'.$project['warrantyperiod'].' Year</td>'.
+				 '<td>'.date('d-M-Y', $project['contractstartdate']).'</td>'.
+				 '<td>'.$project['contractperiod'].' Month</td>'.
+				 '<td><a href=projectdel.php?id='.$project['projectid'].' onclick="return delete_confirm();">del</a></td></tr>';
+		}
+		?>

     </tbody>

 	</table>

 	<p>&nbsp;</p>

myticketbyrequester.php

Indentation +14 added lines, -14 removed lines

@@ -51,20 +51,20 @@
     </thead>

     <tbody>

 		<?php 
-        foreach ($tickets as $ticket) {
-            $sla = $slas->sla_data($ticket['sla']);
-            $customer = $customers->customer_data($ticket['idcustomer']);
-            $user = $users->userdata($ticket['assignee']);
-            echo '<tr><td><a href=ticketedituser.php?id='.$ticket['id'].'>'.$ticket['ticketnumber'].'</a></td>'.
-                 '<td>'.$sla['namasla'].'</td>'.
-                 '<td>'.$customer['namacustomer'].'</td>'.
-                 '<td>'.date('d-M-Y', $ticket['reporteddate']).'</td>'.
-                 '<td>'.$ticket['reportedby'].'</td>'.
-                 '<td>'.$ticket['problemsummary'].'</td>'.
-                 '<td>'.$ticket['ticketstatus'].'</td>'.
-                 '<td>'.$user['fullname'].'</td></tr>';
-        }
-        ?>

+		foreach ($tickets as $ticket) {
+			$sla = $slas->sla_data($ticket['sla']);
+			$customer = $customers->customer_data($ticket['idcustomer']);
+			$user = $users->userdata($ticket['assignee']);
+			echo '<tr><td><a href=ticketedituser.php?id='.$ticket['id'].'>'.$ticket['ticketnumber'].'</a></td>'.
+				 '<td>'.$sla['namasla'].'</td>'.
+				 '<td>'.$customer['namacustomer'].'</td>'.
+				 '<td>'.date('d-M-Y', $ticket['reporteddate']).'</td>'.
+				 '<td>'.$ticket['reportedby'].'</td>'.
+				 '<td>'.$ticket['problemsummary'].'</td>'.
+				 '<td>'.$ticket['ticketstatus'].'</td>'.
+				 '<td>'.$user['fullname'].'</td></tr>';
+		}
+		?>

     </tbody>

 	</table>

 	<p>&nbsp;</p>

slaadd.php

Indentation +16 added lines, -16 removed lines

@@ -3,21 +3,21 @@ 
 $general->logged_out_protect();
 $user = $users->userdata($_SESSION['loginid']);
 if ($user['level'] != 'Admin') {
-    exit("You don't have permission to access this page!");
+	exit("You don't have permission to access this page!");
 }
 
 if (isset($_POST['submit'])) {
-    $slaid = $_POST['slaid'];
-    $namasla = $_POST['namasla'];
-    $responsetime = $_POST['responsetime'];
-    $resolutiontime = $_POST['resolutiontime'];
-    $slawarning = $_POST['slawarning'];
-    if ($slas->sla_exists($slaid) === true) {
-        $errors[] = 'SLA ID is already exists!';
-    } else {
-        $slas->add_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning);
-        header('location:slalist.php');
-    }
+	$slaid = $_POST['slaid'];
+	$namasla = $_POST['namasla'];
+	$responsetime = $_POST['responsetime'];
+	$resolutiontime = $_POST['resolutiontime'];
+	$slawarning = $_POST['slawarning'];
+	if ($slas->sla_exists($slaid) === true) {
+		$errors[] = 'SLA ID is already exists!';
+	} else {
+		$slas->add_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning);
+		header('location:slalist.php');
+	}
 }
 ?>

 <!DOCTYPE HTML>

@@ -100,9 +100,9 @@ 
 	</fieldset>

 	</form>

 	<?php 
-    if (empty($errors) === false) {
-        echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
-    }
-    ?>

+	if (empty($errors) === false) {
+		echo '<p class=errormsg>'.implode('</p><p class=errormsg>', $errors).'</p>';
+	}
+	?>

 </body>

 </html>
\ No newline at end of file

Spacing +1 added lines, -1 removed lines

@@ -14,7 +14,7 @@
     $slawarning = $_POST['slawarning'];
     if ($slas->sla_exists($slaid) === true) {
         $errors[] = 'SLA ID is already exists!';
-    } else {
+    }else {
         $slas->add_sla($slaid, $namasla, $responsetime, $resolutiontime, $slawarning);
         header('location:slalist.php');
     }

searchticket.php

Indentation +19 added lines, -19 removed lines

@@ -10,11 +10,11 @@ 
 $p2 = strtotime($period2);
 $listtickets = $tickets->search_closed_ticket($p1, $p2);
 if (isset($_POST['submit'])) {
-    $period1 = strtotime($_POST['period1']);
-    $period2 = strtotime($_POST['period2']);
-    $listtickets = $tickets->search_closed_ticket($period1, $period2);
-    $period1 = date('d-M-Y', $period1);
-    $period2 = date('d-M-Y', $period2);
+	$period1 = strtotime($_POST['period1']);
+	$period2 = strtotime($_POST['period2']);
+	$listtickets = $tickets->search_closed_ticket($period1, $period2);
+	$period1 = date('d-M-Y', $period1);
+	$period2 = date('d-M-Y', $period2);
 }
 ?>

 <!doctype html>

@@ -79,20 +79,20 @@ 
     </thead>

     <tbody>

 		<?php 
-        foreach ($listtickets as $ticket) {
-            $sla = $slas->sla_data($ticket['sla']);
-            $customer = $customers->customer_data($ticket['idcustomer']);
-            $user = $users->userdata($ticket['assignee']);
-            echo '<tr><td><a href=ticketread.php?id='.$ticket['id'].'>'.$ticket['ticketnumber'].'</a></td>'.
-                 '<td>'.$sla['namasla'].'</td>'.
-                 '<td>'.$customer['namacustomer'].'</td>'.
-                 '<td>'.date('d-M-Y', $ticket['reporteddate']).'</td>'.
-                 '<td>'.$ticket['reportedby'].'</td>'.
-                 '<td>'.$ticket['problemsummary'].'</td>'.
-                 '<td>'.$ticket['ticketstatus'].'</td>'.
-                 '<td>'.$user['fullname'].'</td></tr>';
-        }
-        ?>

+		foreach ($listtickets as $ticket) {
+			$sla = $slas->sla_data($ticket['sla']);
+			$customer = $customers->customer_data($ticket['idcustomer']);
+			$user = $users->userdata($ticket['assignee']);
+			echo '<tr><td><a href=ticketread.php?id='.$ticket['id'].'>'.$ticket['ticketnumber'].'</a></td>'.
+				 '<td>'.$sla['namasla'].'</td>'.
+				 '<td>'.$customer['namacustomer'].'</td>'.
+				 '<td>'.date('d-M-Y', $ticket['reporteddate']).'</td>'.
+				 '<td>'.$ticket['reportedby'].'</td>'.
+				 '<td>'.$ticket['problemsummary'].'</td>'.
+				 '<td>'.$ticket['ticketstatus'].'</td>'.
+				 '<td>'.$user['fullname'].'</td></tr>';
+		}
+		?>

     </tbody>

 	<tfoot>

     <tr>

ticketedituser.php

Indentation +59 added lines, -59 removed lines

@@ -6,50 +6,50 @@ 
 $id = $_GET['id'];
 $ticket = $tickets->ticket_data($id);
 if ($ticket['ticketstatus'] == 'Closed') {
-    header("Location: ticketread.php?id=$id");
-    exit();
+	header("Location: ticketread.php?id=$id");
+	exit();
 }
 if (isset($_POST['submit'])) {
-    $sla = $_POST['sla'];
-    $reporteddate = $_POST['reporteddate'];
-    $reportedmonth = $_POST['reportedmonth'];
-    $reportedyear = $_POST['reportedyear'];
-    $datetimeStr = $reportedyear.'-'.$reportedmonth.'-'.$reporteddate;
-    $reporteddate = strtotime($datetimeStr);
+	$sla = $_POST['sla'];
+	$reporteddate = $_POST['reporteddate'];
+	$reportedmonth = $_POST['reportedmonth'];
+	$reportedyear = $_POST['reportedyear'];
+	$datetimeStr = $reportedyear.'-'.$reportedmonth.'-'.$reporteddate;
+	$reporteddate = strtotime($datetimeStr);
 
-    $reportedby = $_POST['reportedby'];
-    $telp = $_POST['telp'];
-    $email = $_POST['email'];
-    $problemsummary = $_POST['problemsummary'];
-    $problemdetail = $_POST['problemdetail'];
-    $assignee = $_POST['idassignee'];
-    $ticketstatus = $_POST['ticketstatus'];
-    $resolution = $_POST['resolution'];
-    $pendingby = $_POST['pendingby'];
-    $pendingdate = $_POST['pendingdate'];
-    $resolvedby = $_POST['resolvedby'];
-    $resolveddate = $_POST['resolveddate'];
-    $closedby = $_POST['closedby'];
-    $closeddate = $_POST['closeddate'];
-    $changes = 'Re-assigned the ticket.';
-    if ($ticketstatus == 'Pending') {
-        $pendingby = $user['username'];
-        $pendingdate = strtotime(now);
-        $changes = 'Change Status to Pending.';
-    }
-    if ($ticketstatus == 'Resolved') {
-        $resolvedby = $user['username'];
-        $resolveddate = strtotime(now);
-        $changes = 'Change Status to Resolved.';
-    }
-    if ($ticketstatus == 'Closed') {
-        $closedby = $user['username'];
-        $closeddate = strtotime(now);
-        $changes = 'Change Status to Closed.';
-    }
-    $tickets->update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate);
-    $tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby);
-    header('Location: ticketlistuser.php');
+	$reportedby = $_POST['reportedby'];
+	$telp = $_POST['telp'];
+	$email = $_POST['email'];
+	$problemsummary = $_POST['problemsummary'];
+	$problemdetail = $_POST['problemdetail'];
+	$assignee = $_POST['idassignee'];
+	$ticketstatus = $_POST['ticketstatus'];
+	$resolution = $_POST['resolution'];
+	$pendingby = $_POST['pendingby'];
+	$pendingdate = $_POST['pendingdate'];
+	$resolvedby = $_POST['resolvedby'];
+	$resolveddate = $_POST['resolveddate'];
+	$closedby = $_POST['closedby'];
+	$closeddate = $_POST['closeddate'];
+	$changes = 'Re-assigned the ticket.';
+	if ($ticketstatus == 'Pending') {
+		$pendingby = $user['username'];
+		$pendingdate = strtotime(now);
+		$changes = 'Change Status to Pending.';
+	}
+	if ($ticketstatus == 'Resolved') {
+		$resolvedby = $user['username'];
+		$resolveddate = strtotime(now);
+		$changes = 'Change Status to Resolved.';
+	}
+	if ($ticketstatus == 'Closed') {
+		$closedby = $user['username'];
+		$closeddate = strtotime(now);
+		$changes = 'Change Status to Closed.';
+	}
+	$tickets->update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate);
+	$tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby);
+	header('Location: ticketlistuser.php');
 }
 ?>

 <!DOCTYPE HTML>

@@ -95,9 +95,9 @@ 
 			<td width="120"> Customer </td><td> : </td>

 			<td> 

 			<?php 
-                $customer = $customers->customer_data($ticket['idcustomer']);
-                echo $customer['namacustomer'];
-            ?> </td>

+				$customer = $customers->customer_data($ticket['idcustomer']);
+				echo $customer['namacustomer'];
+			?> </td>

 		</tr>

 		<tr>

 			<td> Customer Product</td><td> : </td>

@@ -107,16 +107,16 @@ 
 			<td> Warranty Period</td><td> : </td>

 			<td> 

 			<?php 
-                $project = $projects->get_project_customer($customer['idcustomer']);
-                echo $project['warrantyperiod'].' Year';
-            ?> </td>

+				$project = $projects->get_project_customer($customer['idcustomer']);
+				echo $project['warrantyperiod'].' Year';
+			?> </td>

 		</tr>

 		<tr>

 			<td> Contract Period</td><td> : </td>

 			<td>

 			<?php
-                echo $project['contractperiod'].' Month';
-            ?>

+				echo $project['contractperiod'].' Month';
+			?>

 			</td>

 		</tr>

 	</table>-->

@@ -176,8 +176,8 @@ 
 			<td> <input type="hidden" name="oldticketstatus" value="<?php echo $ticket['ticketstatus']; ?>"> 

 			<select name="ticketstatus">

 				<?php
-                    echo '<option value='.$ticket['ticketstatus'].' selected="selected">'.$ticket['ticketstatus'].'</option>';
-                ?>

+					echo '<option value='.$ticket['ticketstatus'].' selected="selected">'.$ticket['ticketstatus'].'</option>';
+				?>

 				<option value="Assigned"> Assigned </option>

 				<option value="Resolved"> Resolved </option>

 				<option value="Pending"> Pending </option>

@@ -215,14 +215,14 @@ 
 	<table class="formtable">

 	<tr bgcolor="#e0e0e0" ><td width="150">Updated On</td><td width="150">Updated By</td><td>Description</td></tr>

 	<?php
-        $list_log_tickets = $tickets->get_audit_trail($id);
-        foreach ($list_log_tickets as $log_ticket) {
-            $changed_by = $users->userdata($log_ticket['changeby']);
-            echo '<tr><td>'.date('d-M-Y H:i:s', $log_ticket['changedate']).'</td>'.
-                 '<td>'.$changed_by['fullname'].'</td>'.
-                 '<td>'.$log_ticket['changes'].'</td></tr>';
-        }
-    ?>

+		$list_log_tickets = $tickets->get_audit_trail($id);
+		foreach ($list_log_tickets as $log_ticket) {
+			$changed_by = $users->userdata($log_ticket['changeby']);
+			echo '<tr><td>'.date('d-M-Y H:i:s', $log_ticket['changedate']).'</td>'.
+				 '<td>'.$changed_by['fullname'].'</td>'.
+				 '<td>'.$log_ticket['changes'].'</td></tr>';
+		}
+	?>

 	</table>

 	</fieldset>

 	<br/><br/>

ticketlist.php

Indentation +34 added lines, -34 removed lines

@@ -3,12 +3,12 @@ 
 $general->logged_out_protect();
 $user = $users->userdata($_SESSION['loginid']);
 if ($user['level'] == 'Admin' || $user['level'] == 'Manager') {
-    $akses = true;
+	$akses = true;
 } else {
-    $akses = false;
+	$akses = false;
 }
 if ($akses = false) {
-    exit("You don't have permission to access this page!");
+	exit("You don't have permission to access this page!");
 }
 $ticket_list = $tickets->get_tickets();
 $tickets_count = count($ticket_list);
@@ -71,37 +71,37 @@ 
     </thead>

     <tbody>

 		<?php 
-        foreach ($ticket_list as $ticket) {
-            $sla = $slas->sla_data($ticket['sla']);
-            $documenteddate = $ticket['documenteddate'];
-            $resolutiontime = $sla['resolutiontime'];
-            $slawarning = $sla['slawarning'];
-            $slagoaltime = strtotime("+$resolutiontime hours", $documenteddate);
-            $slawarningtime = strtotime("+$slawarning hours", $documenteddate);
-            if ($currenttime > $slagoaltime) {
-                $slabgcolor = '#FF0000';
-                $slatxtcolor = '#ffffff';
-            } elseif ($currenttime >= $slawarningtime) {
-                $slabgcolor = '#FFFF00';
-                $slatxtcolor = '#000000';
-            } else {
-                $slabgcolor = '#00FF00';
-                $slatxtcolor = '#000000';
-            }
-            $customer = $customers->customer_data($ticket['idcustomer']);
-            $user = $users->userdata($ticket['assignee']);
-            echo '<tr><td><a href=ticketedit.php?id='.$ticket['id'].'>'.$ticket['ticketnumber'].'</a></td>'.
-                 '<td style="background-color:'.$slabgcolor.';color:'.$slatxtcolor.';">'.$sla['namasla'].'</td>'.
-                 '<td>'.date('d-M-Y H:i:s', $slagoaltime).'</td>'.
-                 '<td>'.$customer['namacustomer'].'</td>'.
-                 '<td>'.date('d-M-Y H:i:s', $ticket['reporteddate']).'</td>'.
-                 '<td>'.date('d-M-Y H:i:s', $ticket['documenteddate']).'</td>'.
-                 '<td>'.$ticket['problemsummary'].'</td>'.
-                 '<td>'.$ticket['ticketstatus'].'</td>'.
-                 '<td>'.$user['fullname'].'</td>'.
-                 '<td><a href=ticketdel.php?id='.$ticket['id'].' onclick="return delete_confirm();">del</a></td></tr>';
-        }
-        ?>

+		foreach ($ticket_list as $ticket) {
+			$sla = $slas->sla_data($ticket['sla']);
+			$documenteddate = $ticket['documenteddate'];
+			$resolutiontime = $sla['resolutiontime'];
+			$slawarning = $sla['slawarning'];
+			$slagoaltime = strtotime("+$resolutiontime hours", $documenteddate);
+			$slawarningtime = strtotime("+$slawarning hours", $documenteddate);
+			if ($currenttime > $slagoaltime) {
+				$slabgcolor = '#FF0000';
+				$slatxtcolor = '#ffffff';
+			} elseif ($currenttime >= $slawarningtime) {
+				$slabgcolor = '#FFFF00';
+				$slatxtcolor = '#000000';
+			} else {
+				$slabgcolor = '#00FF00';
+				$slatxtcolor = '#000000';
+			}
+			$customer = $customers->customer_data($ticket['idcustomer']);
+			$user = $users->userdata($ticket['assignee']);
+			echo '<tr><td><a href=ticketedit.php?id='.$ticket['id'].'>'.$ticket['ticketnumber'].'</a></td>'.
+				 '<td style="background-color:'.$slabgcolor.';color:'.$slatxtcolor.';">'.$sla['namasla'].'</td>'.
+				 '<td>'.date('d-M-Y H:i:s', $slagoaltime).'</td>'.
+				 '<td>'.$customer['namacustomer'].'</td>'.
+				 '<td>'.date('d-M-Y H:i:s', $ticket['reporteddate']).'</td>'.
+				 '<td>'.date('d-M-Y H:i:s', $ticket['documenteddate']).'</td>'.
+				 '<td>'.$ticket['problemsummary'].'</td>'.
+				 '<td>'.$ticket['ticketstatus'].'</td>'.
+				 '<td>'.$user['fullname'].'</td>'.
+				 '<td><a href=ticketdel.php?id='.$ticket['id'].' onclick="return delete_confirm();">del</a></td></tr>';
+		}
+		?>

     </tbody>

 	</table>

 	<p>&nbsp;</p>

Spacing +2 added lines, -2 removed lines

@@ -5,7 +5,7 @@ 
 $user = $users->userdata($_SESSION['loginid']);
 if ($user['level'] == 'Admin' || $user['level'] == 'Manager') {
     $akses = true;
-} else {
+}else {
     $akses = false;
 }
 if ($akses = false) {
@@ -78,7 +78,7 @@ 
             } elseif ($currenttime >= $slawarningtime) {
                 $slabgcolor = '#FFFF00';
                 $slatxtcolor = '#000000';
-            } else {
+            }else {
                 $slabgcolor = '#00FF00';
                 $slatxtcolor = '#000000';
             }

slalist.php

Indentation +10 added lines, -10 removed lines

@@ -3,7 +3,7 @@ 
 $general->logged_out_protect();
 $user = $users->userdata($_SESSION['loginid']);
 if ($user['level'] != 'Admin') {
-    exit("You don't have permission to access this page!");
+	exit("You don't have permission to access this page!");
 }
 $sla = $slas->get_sla();
 ?>

@@ -58,15 +58,15 @@ 
     </thead>

     <tbody>

 		<?php 
-        foreach ($sla as $slaval) {
-            echo '<tr><td>'.$slaval['slaid'].'</td>'.
-                 '<td><a href=slaedit.php?id='.$slaval['slaid'].'>'.$slaval['namasla'].'</a></td>'.
-                 '<td>'.$slaval['responsetime'].' Hours</td>'.
-                 '<td>'.$slaval['resolutiontime'].' Hours</td>'.
-                 '<td>'.$slaval['slawarning'].' Hours</td>'.
-                 '<td><a href=sladel.php?id='.$slaval['slaid'].' onclick="return delete_confirm();">del</a></td></tr>';
-        }
-        ?>

+		foreach ($sla as $slaval) {
+			echo '<tr><td>'.$slaval['slaid'].'</td>'.
+				 '<td><a href=slaedit.php?id='.$slaval['slaid'].'>'.$slaval['namasla'].'</a></td>'.
+				 '<td>'.$slaval['responsetime'].' Hours</td>'.
+				 '<td>'.$slaval['resolutiontime'].' Hours</td>'.
+				 '<td>'.$slaval['slawarning'].' Hours</td>'.
+				 '<td><a href=sladel.php?id='.$slaval['slaid'].' onclick="return delete_confirm();">del</a></td></tr>';
+		}
+		?>

     </tbody>

 	</table>

 	</div>