aepnat / simhelpdesk

ticketedit.php

Indentation +69 added lines, -69 removed lines

@@ -6,58 +6,58 @@ 
 $id = $_GET['id'];

 $ticket = $tickets->ticket_data($id);

 if ($ticket['ticketstatus'] == 'Closed') {

-    header("Location: ticketread.php?id=$id");

-    exit();

+	header("Location: ticketread.php?id=$id");

+	exit();

 }

 if (isset($_POST['submit'])) {

-    $sla = $_POST['sla'];

-    $reporteddate = strtotime($_POST['reporteddate']);

-    $reportedby = $_POST['reportedby'];

-    $telp = $_POST['telp'];

-    $email = $_POST['email'];

-    $problemsummary = $_POST['problemsummary'];

-    $problemdetail = $_POST['problemdetail'];

-    $assignee = $_POST['idassignee'];

-    $type = $_POST['pro'];

-    $ticketstatus = $_POST['ticketstatus'];

-    $resolution = $_POST['resolution'];

-    $comment = $_POST['comment'];

-    $processby = $_POST['processby'];

-    $processdate = $_POST['processdate'];

-    $pendingby = $_POST['pendingby'];

-    $pendingdate = $_POST['pendingdate'];

-    $resolvedby = $_POST['resolvedby'];

-    $resolveddate = $_POST['resolveddate'];

-    $closedby = $_POST['closedby'];

-    $closeddate = $_POST['closeddate'];

-    $changes = 'Re-assigned the ticket.';

+	$sla = $_POST['sla'];

+	$reporteddate = strtotime($_POST['reporteddate']);

+	$reportedby = $_POST['reportedby'];

+	$telp = $_POST['telp'];

+	$email = $_POST['email'];

+	$problemsummary = $_POST['problemsummary'];

+	$problemdetail = $_POST['problemdetail'];

+	$assignee = $_POST['idassignee'];

+	$type = $_POST['pro'];

+	$ticketstatus = $_POST['ticketstatus'];

+	$resolution = $_POST['resolution'];

+	$comment = $_POST['comment'];

+	$processby = $_POST['processby'];

+	$processdate = $_POST['processdate'];

+	$pendingby = $_POST['pendingby'];

+	$pendingdate = $_POST['pendingdate'];

+	$resolvedby = $_POST['resolvedby'];

+	$resolveddate = $_POST['resolveddate'];

+	$closedby = $_POST['closedby'];

+	$closeddate = $_POST['closeddate'];

+	$changes = 'Re-assigned the ticket.';

 	if ($ticketstatus == 'Process') {

 		$processby = $user['username'];

 		$processdate = strtotime(now);

 		$changes = 'Change Status to Process';

 	}

 	if ($ticketstatus == 'Pending') {

-        $pendingby = $user['username'];

-        $pendingdate = strtotime(now);

-        $changes = 'Change Status to Pending.';

-    }

-    if ($ticketstatus == 'Resolved') {

-        $resolvedby = $user['username'];

-        $resolveddate = strtotime(now);

-        $changes = 'Change Status to Resolved.';

-    }

-    if ($ticketstatus == 'Closed') {

-        $closedby = $user['username'];

-        $closeddate = strtotime(now);

-        $changes = 'Change Status to Closed.';

-    }

-    $tickets->update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment);

-    $tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment);

-    if ($user['level'] == 'Admin') {

-        header('Location: ticketlist.php');

-    } else {

-        header('Location: myticketbyassignee.php');

-    }

+		$pendingby = $user['username'];

+		$pendingdate = strtotime(now);

+		$changes = 'Change Status to Pending.';

+	}

+	if ($ticketstatus == 'Resolved') {

+		$resolvedby = $user['username'];

+		$resolveddate = strtotime(now);

+		$changes = 'Change Status to Resolved.';

+	}

+	if ($ticketstatus == 'Closed') {

+		$closedby = $user['username'];

+		$closeddate = strtotime(now);

+		$changes = 'Change Status to Closed.';

+	}

+	$tickets->update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment);

+	$tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment);

+	if ($user['level'] == 'Admin') {

+		header('Location: ticketlist.php');

+	} else {

+		header('Location: myticketbyassignee.php');

+	}

 }

 ?>

 <!DOCTYPE HTML>

@@ -142,13 +142,13 @@ 
 			<td> Urgency (SLA)*</td><td> : </td>

 			<td><select name="sla">

 				<?php 

-                    $sladata = $slas->sla_data($ticket['sla']);

-                    echo '<option value="'.$ticket['sla'].'" selected="selected">'.$sladata['namasla'].'</option>';

-                    $sla = $slas->get_sla();

-                    foreach ($sla as $slaval) {

-                        echo '<option value="'.$slaval['slaid'].'">'.$slaval['namasla'].'</option>';

-                    }

-                ?>

+					$sladata = $slas->sla_data($ticket['sla']);

+					echo '<option value="'.$ticket['sla'].'" selected="selected">'.$sladata['namasla'].'</option>';

+					$sla = $slas->get_sla();

+					foreach ($sla as $slaval) {

+						echo '<option value="'.$slaval['slaid'].'">'.$slaval['namasla'].'</option>';

+					}

+				?>

 				</select>

 			</td>

 		</tr>

@@ -156,10 +156,10 @@ 
 			<td> Type</td><td> : </td>

 			<td>

 				<?php 

-                    //$pro = $slas->get_sla();

-                    echo $ticket['pro'];

+					//$pro = $slas->get_sla();

+					echo $ticket['pro'];

 

-                ?>

+				?>

 				

 			</td>

 		</tr>

@@ -179,13 +179,13 @@ 
 			<td width="120"> Assign to* </td><td> : </td>

 			<td> <select name="idassignee">

 			<?php

-                $userassignee = $users->userdata($ticket['assignee']);

-                echo '<option value='.$ticket['assignee'].' selected="selected">'.$userassignee['fullname'].'</option>';

-                $listusers = $users->get_users();

-                foreach ($listusers as $user) {

-                    echo '<option value='.$user['id'].'>'.$user['fullname'].'</option>';

-                }

-            ?>

+				$userassignee = $users->userdata($ticket['assignee']);

+				echo '<option value='.$ticket['assignee'].' selected="selected">'.$userassignee['fullname'].'</option>';

+				$listusers = $users->get_users();

+				foreach ($listusers as $user) {

+					echo '<option value='.$user['id'].'>'.$user['fullname'].'</option>';

+				}

+			?>

 			</select> </td>

 		</tr>

 		<tr>

@@ -234,14 +234,14 @@ 
 	<table class="formtable">

 	<tr bgcolor="#e0e0e0" ><td width="150">Updated On</td><td width="150">Updated By</td><td>Description</td></tr>

 	<?php

-        $list_log_tickets = $tickets->get_audit_trail($id);

-        foreach ($list_log_tickets as $log_ticket) {

-            $changed_by = $users->userdata($log_ticket['changeby']);

-            echo '<tr><td>'.date('d-M-Y H:i:s', $log_ticket['changedate']).'</td>'.

-                 '<td>'.$changed_by['fullname'].'</td>'.

-                 '<td>'.$log_ticket['changes'].'</td></tr>';

-        }

-    ?>

+		$list_log_tickets = $tickets->get_audit_trail($id);

+		foreach ($list_log_tickets as $log_ticket) {

+			$changed_by = $users->userdata($log_ticket['changeby']);

+			echo '<tr><td>'.date('d-M-Y H:i:s', $log_ticket['changedate']).'</td>'.

+				 '<td>'.$changed_by['fullname'].'</td>'.

+				 '<td>'.$log_ticket['changes'].'</td></tr>';

+		}

+	?>

 	</table>

 	</fieldset>

 	<br/><br/>

Spacing +8 added lines, -8 removed lines

@@ -55,7 +55,7 @@ 
     $tickets->log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment);

     if ($user['level'] == 'Admin') {

         header('Location: ticketlist.php');

-    } else {

+    }else {

         header('Location: myticketbyassignee.php');

     }

 }

@@ -192,21 +192,21 @@ 
 			<td> Status* </td><td> : </td>

 			<td> <input type="hidden" name="oldticketstatus" value="<?php echo $ticket['ticketstatus']; ?>"> 

 			<select name="ticketstatus">

-				<option value="Assigned" <?php echo ($ticket['ticketstatus'] == 'Assigned') ? 'selected="selected"' : '';?>>Assigned</option>

-				<option value="Process" <?php echo ($ticket['ticketstatus'] == 'Process') ? 'selected="selected"' : '';?>>Process</option>

-				<option value="Resolved" <?php echo ($ticket['ticketstatus'] == 'Resolved') ? 'selected="selected"' : '';?>>Resolved</option>

-				<option value="Pending" <?php echo ($ticket['ticketstatus'] == 'Pending') ? 'selected="selected"' : '';?>>Pending</option>

-				<option value="Closed" <?php echo ($ticket['ticketstatus'] == 'Closed') ? 'selected="selected"' : '';?>>Closed</option>

+				<option value="Assigned" <?php echo ($ticket['ticketstatus'] == 'Assigned') ? 'selected="selected"' : ''; ?>>Assigned</option>

+				<option value="Process" <?php echo ($ticket['ticketstatus'] == 'Process') ? 'selected="selected"' : ''; ?>>Process</option>

+				<option value="Resolved" <?php echo ($ticket['ticketstatus'] == 'Resolved') ? 'selected="selected"' : ''; ?>>Resolved</option>

+				<option value="Pending" <?php echo ($ticket['ticketstatus'] == 'Pending') ? 'selected="selected"' : ''; ?>>Pending</option>

+				<option value="Closed" <?php echo ($ticket['ticketstatus'] == 'Closed') ? 'selected="selected"' : ''; ?>>Closed</option>

 			</select> 

 			</td>

 		</tr>

 		<tr valign="top">

 			<td> Resolution* </td><td> : </td>

-			<td> <textarea name="resolution" rows="3" cols="38" <?php echo ($user['level'] == 'User') ? 'readonly="readonly"' : '';?>><?php echo $ticket['resolution']; ?></textarea> </td>

+			<td> <textarea name="resolution" rows="3" cols="38" <?php echo ($user['level'] == 'User') ? 'readonly="readonly"' : ''; ?>><?php echo $ticket['resolution']; ?></textarea> </td>

 		</tr>

 		<tr valign="top">

 			<td> Comment* </td><td> : </td>

-			<td> <textarea name="comment" rows="3" cols="38" <?php echo ($user['level'] != 'User') ? 'readonly="readonly"' : '';?>><?php echo $ticket['comment']; ?></textarea> </td>

+			<td> <textarea name="comment" rows="3" cols="38" <?php echo ($user['level'] != 'User') ? 'readonly="readonly"' : ''; ?>><?php echo $ticket['comment']; ?></textarea> </td>

 		</tr>

 		<tr>

 			<td> </td><td> </td>