Tickets::update_ticket() - Code Metrics - aepnat/simhelpdesk - Measure and Improve Code Quality continuously with Scrutinizer

Tickets::update_ticket() A
last analyzed 2018-12-14 14:28 UTC

↳ Parent: Tickets

Complexity

Conditions	2
Paths	2

Size

Total Lines	30
Code Lines	27

Duplication

Lines	0
Ratio	0 %

Importance

Changes	1
Bugs	1	Features	0

Metric	Value
cc	2
eloc	27
c	1
b	1
f	0
nc	2
nop	21
dl	0
loc	30
rs	9.488

How to fix Many Parameters

<?php

date_default_timezone_set('Asia/Jakarta');
class Tickets
{
    private $db;

    public function __construct($database)
    {
        $this->db = $database;
    }

    public function add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro)
    {
        $current = time();
        $querystring = 'INSERT INTO `tickets` (`ticketnumber`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`documentedby`,`documenteddate`,`pro`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)';
        $query = $this->db->prepare($querystring);
        $query->bindValue(1, $ticketnumber);
        $query->bindValue(2, $sla);
        $query->bindValue(3, $reporteddate);
        $query->bindValue(4, $reportedby);
        $query->bindValue(5, $telp);
        $query->bindValue(6, $email);
        $query->bindValue(7, $problemsummary);
        $query->bindValue(8, $problemdetail);
        $query->bindValue(9, $ticketstatus);
        $query->bindValue(10, $assignee);
        $query->bindValue(11, $documentedby);
        $query->bindValue(12, $current);
        $query->bindValue(13, $pro);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }
    }

    public function update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment)
    {
        $querystring = 'UPDATE `tickets` SET `sla` = ? , `reporteddate` = ? , `reportedby` = ? , `telp` = ? ,`email` = ? , `problemsummary` = ? , `problemdetail` = ? ,`ticketstatus` = ?, `assignee` = ? , `assigneddate` = ?, `pendingby` = ?,`pendingdate` = ?, `resolution` = ? ,`resolvedby` = ?,`resolveddate` = ?,`closedby` = ?,`closeddate` = ?, `processby` = ?, `processdate` = ?, `comment` = ? WHERE `id` = ?';
        $query = $this->db->prepare($querystring);
        $query->bindValue(1, $sla);
        $query->bindValue(2, $reporteddate);
        $query->bindValue(3, $reportedby);
        $query->bindValue(4, $telp);
        $query->bindValue(5, $email);
        $query->bindValue(6, $problemsummary);
        $query->bindValue(7, $problemdetail);
        $query->bindValue(8, $ticketstatus);
        $query->bindValue(9, $assignee);
        $query->bindValue(10, $assigneddate);
        $query->bindValue(11, $pendingby);
        $query->bindValue(12, $pendingdate);
        $query->bindValue(13, $resolution);
        $query->bindValue(14, $resolvedby);
        $query->bindValue(15, $resolveddate);
        $query->bindValue(16, $closedby);
        $query->bindValue(17, $closeddate);
        $query->bindValue(18, $processby);
        $query->bindValue(19, $processdate);
        $query->bindValue(20, $comment);
        $query->bindValue(21, $id);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }
    }

    public function delete($id)
    {
        $sql = 'DELETE FROM `tickets` WHERE `id` = ?';
        $query = $this->db->prepare($sql);
        $query->bindValue(1, $id);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }
    }

    public function ticket_data($id)
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `id`= ?');
        $query->bindValue(1, $id);

        try {
            $query->execute();

            return $query->fetch();
        } catch (PDOException $e) {
            die($e->getMessage());

        }
    }

    public function get_tickets()
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY `ticketnumber` DESC');

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_pro()
    {
        $query = $this->db->prepare('SELECT pro FROM `tickets`');

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_opened_tickets()
    {
        $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `ticketstatus` <> 'Closed' ORDER BY `ticketnumber` DESC");

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_tickets_by_requester($userid)
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documentedby`= ? ORDER BY `ticketnumber` DESC');
        $query->bindValue(1, $userid);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_tickets_by_assignee($userid)
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `assignee`= ? ORDER BY `ticketnumber` DESC');
        $query->bindValue(1, $userid);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_tickets_by_resolver($username)
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`= ? ORDER BY `ticketnumber` DESC');
        $query->bindValue(1, $username);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_tickets_by_resolver_not_closed($username)
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`=? and `ticketstatus` <> ? ORDER BY `ticketnumber` DESC');
        $query->bindValue(1, $username);
        $query->bindValue(2, 'Closed');

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_tickets_by_status($ticketstatus)
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `ticketstatus`=? ORDER BY `ticketnumber` DESC');
        $query->bindValue(1, $ticketstatus);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_tickets_by_date($start_date, $end_date)
    {
        $start_date = strtotime($start_date);
        $end_date = strtotime($end_date);
        $query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? ORDER BY `ticketnumber` DESC');
        $query->bindValue(1, $start_date);
        $query->bindValue(2, $end_date);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function search_closed_ticket($fromperiod, $toperiod)
    {
        $query = $this->db->prepare("SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? AND `ticketstatus` = 'Closed' ORDER BY `documenteddate` DESC");
        $query->bindValue(1, $fromperiod);
        $query->bindValue(2, $toperiod);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function count_tickets_by_status()
    {
        $query = $this->db->prepare('SELECT ticketstatus, count(*) as total FROM `tickets` GROUP BY ticketstatus');

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function count_resolved_tickets_by_month()
    {
        $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Resolved' OR `ticketstatus`='Closed') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))";
        $query = $this->db->prepare($sql);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function count_inprogress_tickets_by_month()
    {
        $sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Assigned' OR `ticketstatus`='Pending') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))";
        $query = $this->db->prepare($sql);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }

    public function get_last_ticket()
    {
        $query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY id DESC LIMIT 1');

        try {
            $query->execute();

            return $query->fetch();
        } catch (PDOException $e) {
            die($e->getMessage());

        }
    }

    /*
        public function notify_assignee($id,$ticketnumber,$email_assignee)
        {	if (substr(php_uname(), 0, 7) == "Windows"){
                $cmd = "D:\mowes_portable\www\helpdesk\batch\sendemail.bat";
                $WshShell = new COM("WScript.Shell");
                $oExec = $WshShell->Run("cmd /C $cmd", 0, false);
                return $oExec == 0 ? true : false;
            }
            else {
                $cmd = "php /batch/sendemail.bat";
                exec($cmd . " > /dev/null &");
            }
        }*/

    public function log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment)
    {
        $changedate = time();
        $querystring = 'INSERT INTO `log_tickets` (`id`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`assigneddate`,`pendingby`,`pendingdate`,`resolution`,`resolvedby`,`resolveddate`,`closedby`,`closeddate`,`changes`,`changeby`,`changedate`,`processby`,`processdate`,`comment`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)';
        $query = $this->db->prepare($querystring);
        $query->bindValue(1, $id);
        $query->bindValue(2, $sla);
        $query->bindValue(3, $reporteddate);
        $query->bindValue(4, $reportedby);
        $query->bindValue(5, $telp);
        $query->bindValue(6, $email);
        $query->bindValue(7, $problemsummary);
        $query->bindValue(8, $problemdetail);
        $query->bindValue(9, $ticketstatus);
        $query->bindValue(10, $assignee);
        $query->bindValue(11, $assigneddate);
        $query->bindValue(12, $pendingby);
        $query->bindValue(13, $pendingdate);
        $query->bindValue(14, $resolution);
        $query->bindValue(15, $resolvedby);
        $query->bindValue(16, $resolveddate);
        $query->bindValue(17, $closedby);
        $query->bindValue(18, $closeddate);
        $query->bindValue(19, $changes);
        $query->bindValue(20, $changeby);
        $query->bindValue(21, $changedate);
        $query->bindValue(22, $processby);
        $query->bindValue(23, $processdate);
        $query->bindValue(24, $comment);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }
    }

    public function get_audit_trail($id)
    {
        $query = $this->db->prepare('SELECT * FROM `log_tickets` WHERE `id`= ? ORDER BY `changedate` DESC');
        $query->bindValue(1, $id);

        try {
            $query->execute();
        } catch (PDOException $e) {
            die($e->getMessage());

        }

        return $query->fetchAll();
    }
}


1			<?php
2
3			date_default_timezone_set('Asia/Jakarta');
4			class Tickets
5			{
6			private $db;
7
8			public function __construct($database)
9			{
10			$this->db = $database;
11			}
12
13			public function add_ticket($ticketnumber, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $documentedby, $pro)
14			{
15			$current = time();
16			$querystring = 'INSERT INTO `tickets` (`ticketnumber`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`documentedby`,`documenteddate`,`pro`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)';
17			$query = $this->db->prepare($querystring);
18			$query->bindValue(1, $ticketnumber);
19			$query->bindValue(2, $sla);
20			$query->bindValue(3, $reporteddate);
21			$query->bindValue(4, $reportedby);
22			$query->bindValue(5, $telp);
23			$query->bindValue(6, $email);
24			$query->bindValue(7, $problemsummary);
25			$query->bindValue(8, $problemdetail);
26			$query->bindValue(9, $ticketstatus);
27			$query->bindValue(10, $assignee);
28			$query->bindValue(11, $documentedby);
29			$query->bindValue(12, $current);
30			$query->bindValue(13, $pro);
31
32			try {
33			$query->execute();
34			} catch (PDOException $e) {
35			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
36			}
37			}
38
39			public function update_ticket($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $processby, $processdate, $comment)
40			{
41			$querystring = 'UPDATE `tickets` SET `sla` = ? , `reporteddate` = ? , `reportedby` = ? , `telp` = ? ,`email` = ? , `problemsummary` = ? , `problemdetail` = ? ,`ticketstatus` = ?, `assignee` = ? , `assigneddate` = ?, `pendingby` = ?,`pendingdate` = ?, `resolution` = ? ,`resolvedby` = ?,`resolveddate` = ?,`closedby` = ?,`closeddate` = ?, `processby` = ?, `processdate` = ?, `comment` = ? WHERE `id` = ?';
42			$query = $this->db->prepare($querystring);
43			$query->bindValue(1, $sla);
44			$query->bindValue(2, $reporteddate);
45			$query->bindValue(3, $reportedby);
46			$query->bindValue(4, $telp);
47			$query->bindValue(5, $email);
48			$query->bindValue(6, $problemsummary);
49			$query->bindValue(7, $problemdetail);
50			$query->bindValue(8, $ticketstatus);
51			$query->bindValue(9, $assignee);
52			$query->bindValue(10, $assigneddate);
53			$query->bindValue(11, $pendingby);
54			$query->bindValue(12, $pendingdate);
55			$query->bindValue(13, $resolution);
56			$query->bindValue(14, $resolvedby);
57			$query->bindValue(15, $resolveddate);
58			$query->bindValue(16, $closedby);
59			$query->bindValue(17, $closeddate);
60			$query->bindValue(18, $processby);
61			$query->bindValue(19, $processdate);
62			$query->bindValue(20, $comment);
63			$query->bindValue(21, $id);
64
65			try {
66			$query->execute();
67			} catch (PDOException $e) {
68			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
69			}
70			}
71
72			public function delete($id)
73			{
74			$sql = 'DELETE FROM `tickets` WHERE `id` = ?';
75			$query = $this->db->prepare($sql);
76			$query->bindValue(1, $id);
77
78			try {
79			$query->execute();
80			} catch (PDOException $e) {
81			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
82			}
83			}
84
85			public function ticket_data($id)
86			{
87			$query = $this->db->prepare('SELECT * FROM `tickets` WHERE `id`= ?');
88			$query->bindValue(1, $id);
89
90			try {
91			$query->execute();
92
93			return $query->fetch();
94			} catch (PDOException $e) {
95			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 15:06 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
96			}
97			}
98
99			public function get_tickets()
100			{
101			$query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY `ticketnumber` DESC');
102
103			try {
104			$query->execute();
105			} catch (PDOException $e) {
106			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
107			}
108
109			return $query->fetchAll();
110			}
111
112			public function get_pro()
113			{
114			$query = $this->db->prepare('SELECT pro FROM `tickets`');
115
116			try {
117			$query->execute();
118			} catch (PDOException $e) {
119			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
120			}
121
122			return $query->fetchAll();
123			}
124
125			public function get_opened_tickets()
126			{
127			$query = $this->db->prepare("SELECT * FROM `tickets` WHERE `ticketstatus` <> 'Closed' ORDER BY `ticketnumber` DESC");
128
129			try {
130			$query->execute();
131			} catch (PDOException $e) {
132			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
133			}
134
135			return $query->fetchAll();
136			}
137
138			public function get_tickets_by_requester($userid)
139			{
140			$query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documentedby`= ? ORDER BY `ticketnumber` DESC');
141			$query->bindValue(1, $userid);
142
143			try {
144			$query->execute();
145			} catch (PDOException $e) {
146			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
147			}
148
149			return $query->fetchAll();
150			}
151
152			public function get_tickets_by_assignee($userid)
153			{
154			$query = $this->db->prepare('SELECT * FROM `tickets` WHERE `assignee`= ? ORDER BY `ticketnumber` DESC');
155			$query->bindValue(1, $userid);
156
157			try {
158			$query->execute();
159			} catch (PDOException $e) {
160			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
161			}
162
163			return $query->fetchAll();
164			}
165
166			public function get_tickets_by_resolver($username)
167			{
168			$query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`= ? ORDER BY `ticketnumber` DESC');
169			$query->bindValue(1, $username);
170
171			try {
172			$query->execute();
173			} catch (PDOException $e) {
174			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
175			}
176
177			return $query->fetchAll();
178			}
179
180			public function get_tickets_by_resolver_not_closed($username)
181			{
182			$query = $this->db->prepare('SELECT * FROM `tickets` WHERE `resolvedby`=? and `ticketstatus` <> ? ORDER BY `ticketnumber` DESC');
183			$query->bindValue(1, $username);
184			$query->bindValue(2, 'Closed');
185
186			try {
187			$query->execute();
188			} catch (PDOException $e) {
189			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
190			}
191
192			return $query->fetchAll();
193			}
194
195			public function get_tickets_by_status($ticketstatus)
196			{
197			$query = $this->db->prepare('SELECT * FROM `tickets` WHERE `ticketstatus`=? ORDER BY `ticketnumber` DESC');
198			$query->bindValue(1, $ticketstatus);
199
200			try {
201			$query->execute();
202			} catch (PDOException $e) {
203			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
204			}
205
206			return $query->fetchAll();
207			}
208
209			public function get_tickets_by_date($start_date, $end_date)
210			{
211			$start_date = strtotime($start_date);
212			$end_date = strtotime($end_date);
213			$query = $this->db->prepare('SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? ORDER BY `ticketnumber` DESC');
214			$query->bindValue(1, $start_date);
215			$query->bindValue(2, $end_date);
216
217			try {
218			$query->execute();
219			} catch (PDOException $e) {
220			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
221			}
222
223			return $query->fetchAll();
224			}
225
226			public function search_closed_ticket($fromperiod, $toperiod)
227			{
228			$query = $this->db->prepare("SELECT * FROM `tickets` WHERE `documenteddate` >= ? AND `documenteddate` <= ? AND `ticketstatus` = 'Closed' ORDER BY `documenteddate` DESC");
229			$query->bindValue(1, $fromperiod);
230			$query->bindValue(2, $toperiod);
231
232			try {
233			$query->execute();
234			} catch (PDOException $e) {
235			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
236			}
237
238			return $query->fetchAll();
239			}
240
241			public function count_tickets_by_status()
242			{
243			$query = $this->db->prepare('SELECT ticketstatus, count(*) as total FROM `tickets` GROUP BY ticketstatus');
244
245			try {
246			$query->execute();
247			} catch (PDOException $e) {
248			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
249			}
250
251			return $query->fetchAll();
252			}
253
254			public function count_resolved_tickets_by_month()
255			{
256			$sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Resolved' OR `ticketstatus`='Closed') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))";
257			$query = $this->db->prepare($sql);
258
259			try {
260			$query->execute();
261			} catch (PDOException $e) {
262			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
263			}
264
265			return $query->fetchAll();
266			}
267
268			public function count_inprogress_tickets_by_month()
269			{
270			$sql = "SELECT Month(FROM_UNIXTIME(`documenteddate`)) as Bulan, Count(*) as Total FROM `tickets` WHERE (`ticketstatus`='Assigned' OR `ticketstatus`='Pending') AND FROM_UNIXTIME(`documenteddate`) >= CURDATE() - INTERVAL 1 YEAR GROUP BY Month(FROM_UNIXTIME(`documenteddate`))";
271			$query = $this->db->prepare($sql);
272
273			try {
274			$query->execute();
275			} catch (PDOException $e) {
276			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
277			}
278
279			return $query->fetchAll();
280			}
281
282			public function get_last_ticket()
283			{
284			$query = $this->db->prepare('SELECT * FROM `tickets` ORDER BY id DESC LIMIT 1');
285
286			try {
287			$query->execute();
288
289			return $query->fetch();
290			} catch (PDOException $e) {
291			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
292			}
293			}
294
295			/*
296			public function notify_assignee($id,$ticketnumber,$email_assignee)
297			{ if (substr(php_uname(), 0, 7) == "Windows"){
298			$cmd = "D:\mowes_portable\www\helpdesk\batch\sendemail.bat";
299			$WshShell = new COM("WScript.Shell");
300			$oExec = $WshShell->Run("cmd /C $cmd", 0, false);
301			return $oExec == 0 ? true : false;
302			}
303			else {
304			$cmd = "php /batch/sendemail.bat";
305			exec($cmd . " > /dev/null &");
306			}
307			}*/
308
309			public function log_tickets($id, $sla, $reporteddate, $reportedby, $telp, $email, $problemsummary, $problemdetail, $ticketstatus, $assignee, $assigneddate, $pendingby, $pendingdate, $resolution, $resolvedby, $resolveddate, $closedby, $closeddate, $changes, $changeby, $processby, $processdate, $comment)
310			{
311			$changedate = time();
312			$querystring = 'INSERT INTO `log_tickets` (`id`,`sla`,`reporteddate`, `reportedby`, `telp`, `email`, `problemsummary`,`problemdetail`,`ticketstatus`,`assignee`,`assigneddate`,`pendingby`,`pendingdate`,`resolution`,`resolvedby`,`resolveddate`,`closedby`,`closeddate`,`changes`,`changeby`,`changedate`,`processby`,`processdate`,`comment`) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)';
313			$query = $this->db->prepare($querystring);
314			$query->bindValue(1, $id);
315			$query->bindValue(2, $sla);
316			$query->bindValue(3, $reporteddate);
317			$query->bindValue(4, $reportedby);
318			$query->bindValue(5, $telp);
319			$query->bindValue(6, $email);
320			$query->bindValue(7, $problemsummary);
321			$query->bindValue(8, $problemdetail);
322			$query->bindValue(9, $ticketstatus);
323			$query->bindValue(10, $assignee);
324			$query->bindValue(11, $assigneddate);
325			$query->bindValue(12, $pendingby);
326			$query->bindValue(13, $pendingdate);
327			$query->bindValue(14, $resolution);
328			$query->bindValue(15, $resolvedby);
329			$query->bindValue(16, $resolveddate);
330			$query->bindValue(17, $closedby);
331			$query->bindValue(18, $closeddate);
332			$query->bindValue(19, $changes);
333			$query->bindValue(20, $changeby);
334			$query->bindValue(21, $changedate);
335			$query->bindValue(22, $processby);
336			$query->bindValue(23, $processdate);
337			$query->bindValue(24, $comment);
338
339			try {
340			$query->execute();
341			} catch (PDOException $e) {
342			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 15:06 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
343			}
344			}
345
346			public function get_audit_trail($id)
347			{
348			$query = $this->db->prepare('SELECT * FROM `log_tickets` WHERE `id`= ? ORDER BY `changedate` DESC');
349			$query->bindValue(1, $id);
350
351			try {
352			$query->execute();
353			} catch (PDOException $e) {
354			die($e->getMessage());
			0 ignored issues – show Best Practice introduced 2018-12-01 14:58 UTC by Report Bug Copy Issue Report Using `exit` here is not recommended. In general, usage of exit should be done with care and only when running in a scripting context like a CLI script. Loading history...
355			}
356
357			return $query->fetchAll();
358			}
359			}
360

aepnat / simhelpdesk

Tickets::update_ticket() A last analyzed 2018-12-14 14:28 UTC

Complexity

Size

Duplication

Importance

How to fix Many Parameters

Many Parameters

Duplication Side-by-Side

Filter issues like

Tickets::update_ticket() A
last analyzed 2018-12-14 14:28 UTC