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<?php |
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/** |
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* Base mail scanner action file. |
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* |
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* @package App |
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* |
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* @copyright YetiForce S.A. |
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* @license YetiForce Public License 6.5 (licenses/LicenseEN.txt or yetiforce.com) |
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* @author Mariusz Krzaczkowski <[email protected]> |
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*/ |
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namespace App\Mail\ScannerAction; |
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use App\Mail\RecordFinder; |
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/** |
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* Base mail scanner action class. |
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*/ |
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class CreatedHelpDesk extends Base |
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{ |
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/** {@inheritdoc} */ |
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public static $priority = 5; |
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/** {@inheritdoc} */ |
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public function process(): void |
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{ |
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if ($this->checkExceptions('CreatedHelpDesk')) { |
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return; |
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} |
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$scanner = $this->scannerEngine; |
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if (($prefix = RecordFinder::getRecordNumberFromString($scanner->get('subject'), 'HelpDesk')) && \App\Record::getIdByRecordNumber($prefix, 'HelpDesk')) { |
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return; |
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} |
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$fromEmail = [$scanner->get('from_email')]; |
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$contactId = current(\App\Utils::flatten(RecordFinder::findByEmail($fromEmail, $scanner->getEmailsFields('Contacts')))); |
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$parentId = current(\App\Utils::flatten(RecordFinder::findByEmail($fromEmail, $scanner->getEmailsFields('Accounts')))); |
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if (!$parentId) { |
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$parentId = current(\App\Utils::flatten(RecordFinder::findByEmail($fromEmail, $scanner->getEmailsFields('Vendors')))); |
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} |
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if (!$parentId && $contactId) { |
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$parentId = \App\Record::getParentRecord($contactId, 'Contacts'); |
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} |
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$recordModel = \Vtiger_Record_Model::getCleanInstance('HelpDesk'); |
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$this->loadServiceContracts($recordModel, $parentId); |
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$recordModel->set('assigned_user_id', $scanner->getUserId()); |
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$recordModel->set('created_user_id', $scanner->getUserId()); |
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$recordModel->set('createdtime', $scanner->get('date')); |
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$recordModel->setFromUserValue('ticket_title', \App\TextUtils::textTruncate($scanner->get('subject'), $recordModel->getField('ticket_title')->getMaxValue(), false)); |
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$recordModel->set('description', \App\TextUtils::htmlTruncate($scanner->get('body'), $recordModel->getField('description')->getMaxValue())); |
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$recordModel->set('ticketstatus', \Config\Modules\OSSMailScanner::$helpdeskCreateDefaultStatus); |
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if ($contactId) { |
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$recordModel->ext['relations'][] = [ |
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'relatedModule' => 'Contacts', |
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'relatedRecords' => [$contactId], |
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]; |
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} |
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if ($mailId = $scanner->getMailCrmId()) { |
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$recordModel->ext['relations'][] = [ |
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'reverse' => true, |
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'relatedModule' => 'OSSMailView', |
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'relatedRecords' => [$mailId], |
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'params' => $scanner->get('date'), |
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]; |
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} |
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$recordModel->save(); |
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$id = $recordModel->getId(); |
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$scanner->processData['CreatedHelpDesk'] = $id; |
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if ($mailId) { |
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$dbCommand = \App\Db::getInstance()->createCommand(); |
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$query = (new \App\Db\Query())->select(['documentsid'])->from('vtiger_ossmailview_files')->where(['ossmailviewid' => $mailId]); |
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$dataReader = $query->createCommand()->query(); |
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while ($documentId = $dataReader->readColumn(0)) { |
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$dbCommand->insert('vtiger_senotesrel', ['crmid' => $id, 'notesid' => $documentId])->execute(); |
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} |
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$dataReader->close(); |
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unset($dataReader,$query, $dbCommand, $recordModel); |
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} |
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} |
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/** |
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* Find service contracts and init data. |
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* |
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* @param Vtiger_Record_Model $recordModel |
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* @param int|bool $parentId |
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* |
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* @return void |
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*/ |
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private function loadServiceContracts(\Vtiger_Record_Model $recordModel, $parentId) |
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{ |
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if (!$parentId) { |
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return; |
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} |
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$recordModel->set('parent_id', $parentId); |
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$queryGenerator = new \App\QueryGenerator('ServiceContracts'); |
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$queryGenerator->setFields(['id', 'contract_priority']); |
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$queryGenerator->addNativeCondition(['vtiger_servicecontracts.sc_related_to' => $parentId]); |
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$queryGenerator->permissions = false; |
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$queryGenerator->addCondition('contract_status', 'In Progress', 'e'); |
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$dataReader = $queryGenerator->createQuery()->createCommand()->query(); |
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if (1 === $dataReader->count()) { |
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$serviceContracts = $dataReader->read(); |
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$recordModel->set('servicecontractsid', $serviceContracts['id']); |
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if (\App\Fields\Picklist::isExists('ticketpriorities', $serviceContracts['contract_priority'])) { |
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$recordModel->set('ticketpriorities', $serviceContracts['contract_priority']); |
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} |
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} |
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$dataReader->close(); |
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unset($dataReader, $queryGenerator); |
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} |
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} |
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YetiForceCompany /
YetiForceCRM
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The issue could also be caused by a filter entry in the build configuration. If the path has been excluded in your configuration, e.g.
excluded_paths: ["lib/*"], you can move it to the dependency path list as follows:For further information see https://scrutinizer-ci.com/docs/tools/php/php-scrutinizer/#list-dependency-paths