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<?php |
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/** |
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* Base mail scanner action file. |
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* |
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* @package App |
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* |
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* @copyright YetiForce S.A. |
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* @license YetiForce Public License 5.0 (licenses/LicenseEN.txt or yetiforce.com) |
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* @author Mariusz Krzaczkowski <[email protected]> |
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* @author Radosław Skrzypczak <[email protected]> |
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*/ |
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namespace App\Mail\ScannerAction; |
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use App\Mail\RecordFinder; |
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/** |
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* Base mail scanner action class. |
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*/ |
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class CreatedHelpDesk extends CreatedMail |
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{ |
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/** {@inheritdoc} */ |
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public static $priority = 5; |
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/** {@inheritdoc} */ |
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public function process(): void |
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{ |
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if ($this->checkExceptions() || ($prefix = RecordFinder::getRecordNumberFromString($this->message->getSubject(), 'HelpDesk')) && \App\Record::getIdByRecordNumber($prefix, 'HelpDesk')) { |
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return; |
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} |
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$owner = $this->account->getSource()->get('assigned_user_id'); |
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$fromEmail = $this->message->getEmail('from'); |
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$contactId = current(\App\Utils::flatten(RecordFinder::findByEmail($fromEmail, $this->getEmailsFields('Contacts')))); |
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$parentId = current(\App\Utils::flatten(RecordFinder::findByEmail($fromEmail, $this->getEmailsFields('Accounts')))); |
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if (!$parentId) { |
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$parentId = current(\App\Utils::flatten(RecordFinder::findByEmail($fromEmail, $this->getEmailsFields('Vendors')))); |
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} |
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if (!$parentId && $contactId) { |
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$parentId = \App\Record::getParentRecord($contactId, 'Contacts'); |
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} |
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$recordModel = \Vtiger_Record_Model::getCleanInstance('HelpDesk'); |
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$this->loadServiceContracts($recordModel, $parentId); |
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$recordModel->set('assigned_user_id', $owner); |
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$recordModel->set('created_user_id', \App\User::getCurrentUserRealId()); |
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$recordModel->setFromUserValue('ticket_title', \App\TextUtils::textTruncate($this->message->getSubject(), $recordModel->getField('ticket_title')->getMaxValue(), false)); |
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$mailId = $this->message->getMailCrmId($this->account->getSource()->getId()); |
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$this->message->getBody(); |
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if ($mailId) { |
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$this->attachments = $this->message->processData['CreatedMail']['attachments'] ?? (new \App\Db\Query())->select(['crmid' => 'documentsid'])->from('vtiger_ossmailview_files')->where(['ossmailviewid' => $mailId])->all(); |
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} elseif ($this->message->hasAttachments()) { |
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$this->message->saveAttachments([ |
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'assigned_user_id' => $owner, |
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'modifiedby' => $owner, |
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]); |
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} |
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$recordModel->set('description', \App\TextUtils::htmlTruncate($this->message->getBody(true), $recordModel->getField('description')->getMaxValue())); |
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$recordModel->set('ticketstatus', \Config\Modules\OSSMailScanner::$helpdeskCreateDefaultStatus); |
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if ($contactId) { |
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$recordModel->ext['relations'][] = [ |
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'relatedModule' => 'Contacts', |
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'relatedRecords' => [$contactId], |
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]; |
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} |
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if ($mailId) { |
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$recordModel->ext['relations'][] = [ |
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'reverse' => true, |
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'relatedModule' => 'OSSMailView', |
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'relatedRecords' => [$mailId], |
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'params' => $this->message->getDate(), |
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]; |
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} |
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foreach ($this->attachments as $file) { |
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$recordModel->ext['relations'][] = [ |
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'relatedModule' => 'Documents', |
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'relatedRecords' => [$file['crmid']], |
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]; |
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} |
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$recordModel->save(); |
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$this->message->setProcessData($this->getName(), ['crmid' => $recordModel->getId()]); |
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} |
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/** |
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* Find service contracts and init data. |
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* |
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* @param Vtiger_Record_Model $recordModel |
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* @param int|bool $parentId |
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* |
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* @return void |
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*/ |
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private function loadServiceContracts(\Vtiger_Record_Model $recordModel, $parentId) |
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{ |
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if (!$parentId) { |
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return; |
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} |
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$recordModel->set('parent_id', $parentId); |
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$queryGenerator = new \App\QueryGenerator('ServiceContracts'); |
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$queryGenerator->setFields(['id', 'contract_priority']); |
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$queryGenerator->addNativeCondition(['vtiger_servicecontracts.sc_related_to' => $parentId]); |
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$queryGenerator->permissions = false; |
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$queryGenerator->addCondition('contract_status', 'In Progress', 'e'); |
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$dataReader = $queryGenerator->createQuery()->createCommand()->query(); |
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if (1 === $dataReader->count()) { |
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$serviceContracts = $dataReader->read(); |
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$recordModel->set('servicecontractsid', $serviceContracts['id']); |
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if (\App\Fields\Picklist::isExists('ticketpriorities', $serviceContracts['contract_priority'])) { |
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$recordModel->set('ticketpriorities', $serviceContracts['contract_priority']); |
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} |
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} |
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$dataReader->close(); |
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unset($dataReader, $queryGenerator); |
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} |
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} |
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YetiForceCompany /
YetiForceCRM
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