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<?php |
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//$Id: index.php,v 1.98 2005/12/12 19:08:05 eric_juden Exp $ |
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require_once('header.php'); |
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require_once(XHELP_INCLUDE_PATH.'/events.php'); |
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include_once(XOOPS_ROOT_PATH . '/class/pagenav.php'); |
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// Setup event handlers for page |
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//Initialise Necessary Data Handler Classes |
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$hStaff =& xhelpGetHandler('staff'); |
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$hXoopsMember =& xoops_gethandler('member'); |
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$hDepartments =& xhelpGetHandler('department'); |
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$hMembership =& xhelpGetHandler('membership'); |
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$hTickets =& xhelpGetHandler('ticket'); |
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$hTicketList =& xhelpGetHandler('ticketList'); |
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$hSavedSearch =& xhelpGetHandler('savedSearch'); |
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//Determine default 'op' (if none is specified) |
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$uid = 0; |
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if ($xoopsUser) { |
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$uid = $xoopsUser->getVar('uid'); |
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if ($xhelp_isStaff) { |
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$op = 'staffMain'; |
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} else { |
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$op = 'userMain'; |
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} |
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} else { |
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$op = 'anonMain'; |
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} |
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// Page Global Variables |
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$status_opt = array(_XHELP_TEXT_SELECT_ALL => -1, _XHELP_STATUS0 => 0, _XHELP_STATUS1 => 1, _XHELP_STATUS2 => 2); |
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$state_opt = array(_XHELP_TEXT_SELECT_ALL => -1, _XHELP_STATE1 => 1, _XHELP_STATE2 => 2); |
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$sort_columns = array(); |
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$sort_order = array('ASC', 'DESC'); |
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$vars = array('op', 'limit', 'start', 'sort', 'order', 'refresh'); |
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$all_users = array(); |
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$refresh = $start = $limit = 0; |
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$sort = ''; |
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$order = ''; |
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//Initialize Variables |
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foreach ($vars as $var) { |
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if (isset($_REQUEST[$var])) { |
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$$var = $_REQUEST[$var]; |
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} |
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} |
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//Ensure Criteria Fields hold valid values |
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$limit = intval($limit); |
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$start = intval($start); |
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$sort = strtolower($sort); |
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$order = (in_array(strtoupper($order), $sort_order) ? $order : 'ASC'); |
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$displayName =& $xoopsModuleConfig['xhelp_displayName']; // Determines if username or real name is displayed |
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switch($op) { |
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case 'staffMain': |
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staffmain_display(); |
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break; |
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case 'staffViewAll': |
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staffviewall_display(); |
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break; |
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case 'userMain': |
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usermain_display(); |
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break; |
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case 'userViewAll': |
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userviewall_display(); |
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break; |
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View Code Duplication |
case 'setdept': |
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if (!$xhelp_isStaff) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
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} |
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/* |
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if(!$hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_EDIT)){ |
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$message = _XHELP_MESSAGE_NO_EDIT_TICKET; |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, $message); |
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} |
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*/ |
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if (isset($_POST['setdept'])) { |
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setdept_action(); |
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} else { |
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setdept_display(); |
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} |
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break; |
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View Code Duplication |
case 'setpriority': |
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if (!$xhelp_isStaff) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
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} |
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/* |
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if(!$hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_PRIORITY)){ |
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$message = _XHELP_MESSAGE_NO_CHANGE_PRIORITY; |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, $message); |
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} |
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*/ |
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if (isset($_POST['setpriority'])) { |
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setpriority_action(); |
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} else { |
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setpriority_display(); |
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} |
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break; |
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View Code Duplication |
case 'setstatus': |
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if (!$xhelp_isStaff) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
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} |
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/* |
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if(!$hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_STATUS)){ |
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$message = _XHELP_MESSAGE_NO_CHANGE_STATUS; |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, $message); |
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} |
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*/ |
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if (isset($_POST['setstatus'])) { |
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setstatus_action(); |
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} else { |
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setstatus_display(); |
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} |
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break; |
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View Code Duplication |
case 'setowner': |
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if (!$xhelp_isStaff) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
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} |
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/* |
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if(!$hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP)){ |
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$message = _XHELP_MESSAGE_NO_CHANGE_OWNER; |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, $message); |
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} |
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*/ |
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if (isset($_POST['setowner'])) { |
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setowner_action(); |
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} else { |
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setowner_display(); |
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} |
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break; |
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View Code Duplication |
case 'addresponse': |
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if (!$xhelp_isStaff) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
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} |
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/* |
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if(!$hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_RESPONSE_ADD)){ |
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$message = _XHELP_MESSAGE_NO_ADD_RESPONSE; |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, $message); |
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} |
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*/ |
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if (isset($_POST['addresponse'])) { |
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addresponse_action(); |
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} else { |
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addresponse_display(); |
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} |
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break; |
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View Code Duplication |
case 'delete': |
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if (!$xhelp_isStaff) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
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} |
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/* |
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if(!$hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_DELETE)){ |
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$message = _XHELP_MESSAGE_NO_DELETE_TICKET; |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, $message); |
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} |
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*/ |
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if (isset($_POST['delete'])) { |
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delete_action(); |
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} else { |
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delete_display(); |
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} |
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break; |
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case 'anonMain': |
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$config_handler =& xoops_gethandler('config'); |
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$xoopsConfigUser = array(); |
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$crit = new CriteriaCompo(new Criteria('conf_name', 'allow_register'), 'OR'); |
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$crit->add(new Criteria('conf_name', 'activation_type'), 'OR'); |
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$myConfigs =& $config_handler->getConfigs($crit); |
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foreach($myConfigs as $myConf){ |
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$xoopsConfigUser[$myConf->getVar('conf_name')] = $myConf->getVar('conf_value'); |
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} |
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View Code Duplication |
if ($xoopsConfigUser['allow_register'] == 0) { |
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header("Location: ".XHELP_BASE_URL."/error.php"); |
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} else { |
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header("Location: ".XHELP_BASE_URL."/addTicket.php"); |
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} |
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exit(); |
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break; |
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default: |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3); |
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break; |
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} |
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/** |
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* Assign the selected tickets to the specified department |
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*/ |
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function setdept_action() |
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{ |
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global $_eventsrv, $xhelp_staff; |
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//Sanity Check: tickets and department are supplied |
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if (!isset($_POST['tickets'])) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
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} |
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if (!isset($_POST['department'])) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_DEPARTMENT); |
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} |
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$tickets = implode($_POST['tickets'], ','); |
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$tickets = _cleanTickets($tickets); |
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$oTickets =& xhelpGetTickets($tickets); |
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$depts = array(); |
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foreach($oTickets as $ticket){ |
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$depts[$ticket->getVar('department')] = $ticket->getVar('department'); |
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} |
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// Check staff permissions |
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if(!$xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_EDIT, $depts)){ |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_EDIT_TICKET); |
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} |
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$ret = xhelpSetDept($tickets, $_POST['department']); |
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if ($ret) { |
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$_eventsrv->trigger('batch_dept', array(@$oTickets, $_POST['department'])); |
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if (count($oTickets)>1) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_UPDATE_DEPARTMENT); |
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} else { |
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redirect_header(XHELP_BASE_URL."/ticket.php?id=".$oTickets[0]->getVar('id'), 3, _XHELP_MESSAGE_UPDATE_DEPARTMENT); |
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} |
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end(); |
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} |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_UPDATE_DEPARTMENT_ERROR); |
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} |
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/** |
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* Display form for the Batch Action: Set Department |
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*/ |
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function setdept_display() |
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{ |
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global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $displayName; |
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if (!isset($_POST['tickets'])) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
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} |
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$hDepartments =& xhelpGetHandler('department'); |
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$depts = $hDepartments->getObjects(null, true); |
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$oTickets =& xhelpGetTickets($_POST['tickets']); |
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$all_users = array(); |
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$j = 0; |
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$sortedTickets = _makeBatchTicketArray($oTickets, $depts, $all_users, $j, XHELP_SEC_TICKET_EDIT); |
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unset($oTickets); |
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$tplDepts = array(); |
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foreach ($depts as $dept) { |
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$tplDepts[$dept->getVar('id')] = $dept->getVar('department'); |
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} |
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unset($depts); |
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//Retrieve all member information for the current page |
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View Code Duplication |
if (count($all_users)) { |
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$crit = new Criteria('uid', "(". implode(array_keys($all_users), ',') .")", 'IN'); |
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$users =& xhelpGetUsers($crit, $displayName); |
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} else { |
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$users = array(); |
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} |
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$sortedTickets =& _updateBatchTicketInfo($sortedTickets, $users, $j); |
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$xoopsOption['template_main'] = 'xhelp_setdept.html'; // Set template |
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require(XOOPS_ROOT_PATH.'/header.php'); // Include the page header |
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$xoopsTpl->assign('xhelp_department_options', $tplDepts); |
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$xoopsTpl->assign('xhelp_tickets', implode($_POST['tickets'], ',')); |
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$xoopsTpl->assign('xhelp_goodTickets', $sortedTickets['good']); |
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$xoopsTpl->assign('xhelp_badTickets', $sortedTickets['bad']); |
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$xoopsTpl->assign('xhelp_hasGoodTickets', count($sortedTickets['good']) > 0); |
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$xoopsTpl->assign('xhelp_hasBadTickets', count($sortedTickets['bad']) > 0); |
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$xoopsTpl->assign('xhelp_batchErrorMsg', _XHELP_MESSAGE_NO_EDIT_TICKET); |
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require(XOOPS_ROOT_PATH.'/footer.php'); |
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} |
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View Code Duplication |
function setpriority_action() |
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{ |
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global $_eventsrv, $xhelp_staff; |
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if (!isset($_POST['tickets'])) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
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} |
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if (!isset($_POST['priority'])) { |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_PRIORITY); |
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} |
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$tickets = implode($_POST['tickets'], ','); |
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$tickets = _cleanTickets($tickets); |
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$oTickets =& xhelpGetTickets($tickets); |
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$depts = array(); |
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foreach($oTickets as $ticket){ |
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$depts[$ticket->getVar('department')] = $ticket->getVar('department'); |
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} |
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// Check staff permissions |
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if(!$xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_PRIORITY, $depts)){ |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_CHANGE_PRIORITY); |
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} |
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$ret = xhelpSetPriority($tickets, $_POST['priority']); |
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if ($ret) { |
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$_eventsrv->trigger('batch_priority', array(@$oTickets, $_POST['priority'])); |
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_UPDATE_PRIORITY); |
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} |
319
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redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_UPDATE_PRIORITY_ERROR); |
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} |
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function setpriority_display() |
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{ |
324
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global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin, $displayName; |
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|
|
325
|
|
|
|
326
|
|
|
//Make sure that some tickets were selected |
327
|
|
|
if (!isset($_POST['tickets'])) { |
328
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
329
|
|
|
} |
330
|
|
|
|
331
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
332
|
|
|
$depts = $hDepartments->getObjects(null, true); |
333
|
|
|
$oTickets =& xhelpGetTickets($_POST['tickets']); |
334
|
|
|
$all_users = array(); |
335
|
|
|
$j = 0; |
336
|
|
|
|
337
|
|
|
$sortedTickets = _makeBatchTicketArray($oTickets, $depts, $all_users, $j, XHELP_SEC_TICKET_PRIORITY); |
338
|
|
|
unset($oTickets); |
339
|
|
|
|
340
|
|
|
//Retrieve all member information for the current page |
341
|
|
View Code Duplication |
if (count($all_users)) { |
342
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($all_users), ',') .")", 'IN'); |
343
|
|
|
$users =& xhelpGetUsers($crit, $displayName); |
344
|
|
|
} else { |
345
|
|
|
$users = array(); |
346
|
|
|
} |
347
|
|
|
$sortedTickets =& _updateBatchTicketInfo($sortedTickets, $users, $j); |
348
|
|
|
|
349
|
|
|
//Get Array of priorities/descriptions |
350
|
|
|
$aPriority = array(1 => _XHELP_PRIORITY1, 2 => _XHELP_PRIORITY2, 3 => _XHELP_PRIORITY3, 4 => _XHELP_PRIORITY4, 5 => _XHELP_PRIORITY5); |
351
|
|
|
|
352
|
|
|
$xoopsOption['template_main'] = 'xhelp_setpriority.html'; // Set template |
353
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); |
354
|
|
|
$xoopsTpl->assign('xhelp_priorities_desc', $aPriority); |
355
|
|
|
$xoopsTpl->assign('xhelp_priorities', array_keys($aPriority)); |
356
|
|
|
$xoopsTpl->assign('xhelp_priority', 4); |
357
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XHELP_IMAGE_URL .'/'); |
358
|
|
|
$xoopsTpl->assign('xhelp_tickets', implode($_POST['tickets'], ',')); |
359
|
|
|
$xoopsTpl->assign('xhelp_goodTickets', $sortedTickets['good']); |
360
|
|
|
$xoopsTpl->assign('xhelp_badTickets', $sortedTickets['bad']); |
361
|
|
|
$xoopsTpl->assign('xhelp_hasGoodTickets', count($sortedTickets['good']) > 0); |
362
|
|
|
$xoopsTpl->assign('xhelp_hasBadTickets', count($sortedTickets['bad']) > 0); |
363
|
|
|
$xoopsTpl->assign('xhelp_batchErrorMsg', _XHELP_MESSAGE_NO_CHANGE_PRIORITY); |
364
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
365
|
|
|
} |
366
|
|
|
|
367
|
|
|
function setstatus_action() |
|
|
|
|
368
|
|
|
{ |
369
|
|
|
global $_eventsrv, $xhelp_staff; |
|
|
|
|
370
|
|
|
if (!isset($_POST['tickets'])) { |
371
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
372
|
|
|
} |
373
|
|
|
|
374
|
|
|
if (!isset($_POST['status'])) { |
375
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_STATUS); |
376
|
|
|
} |
377
|
|
|
$tickets = implode($_POST['tickets'], ','); |
378
|
|
|
$tickets = _cleanTickets($tickets); |
379
|
|
|
$oTickets =& xhelpGetTickets($tickets); |
380
|
|
|
|
381
|
|
|
$depts = array(); |
382
|
|
|
foreach($oTickets as $ticket){ |
383
|
|
|
$depts[$ticket->getVar('department')] = $ticket->getVar('department'); |
384
|
|
|
} |
385
|
|
|
|
386
|
|
|
// Check staff permissions |
387
|
|
|
if(!$xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_STATUS, $depts)){ |
388
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_CHANGE_STATUS); |
389
|
|
|
} |
390
|
|
|
|
391
|
|
|
$hStatus =& xhelpGetHandler('status'); |
392
|
|
|
$status =& $hStatus->get($_POST['status']); |
393
|
|
|
$ret = xhelpSetStatus($tickets, $_POST['status']); |
394
|
|
|
if ($ret) { |
395
|
|
|
$_eventsrv->trigger('batch_status', array(&$oTickets, &$status)); |
396
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_UPDATE_STATUS); |
397
|
|
|
end(); |
398
|
|
|
} |
399
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_UPDATE_STATUS_ERROR); |
400
|
|
|
|
401
|
|
|
} |
402
|
|
|
|
403
|
|
|
function setstatus_display() |
|
|
|
|
404
|
|
|
{ |
405
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin, $displayName; |
|
|
|
|
406
|
|
|
$hStatus =& xhelpGetHandler('status'); |
407
|
|
|
$crit = new Criteria('', ''); |
408
|
|
|
$crit->setOrder('ASC'); |
409
|
|
|
$crit->setSort('description'); |
410
|
|
|
$statuses =& $hStatus->getObjects($crit); |
411
|
|
|
|
412
|
|
|
//Make sure that some tickets were selected |
413
|
|
|
if (!isset($_POST['tickets'])) { |
414
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
415
|
|
|
} |
416
|
|
|
|
417
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
418
|
|
|
$depts = $hDepartments->getObjects(null, true); |
419
|
|
|
$oTickets =& xhelpGetTickets($_POST['tickets']); |
420
|
|
|
$all_users = array(); |
421
|
|
|
$j = 0; |
422
|
|
|
|
423
|
|
|
$sortedTickets = _makeBatchTicketArray($oTickets, $depts, $all_users, $j, XHELP_SEC_TICKET_STATUS); |
424
|
|
|
unset($oTickets); |
425
|
|
|
|
426
|
|
|
//Retrieve all member information for the current page |
427
|
|
View Code Duplication |
if (count($all_users)) { |
428
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($all_users), ',') .")", 'IN'); |
429
|
|
|
$users =& xhelpGetUsers($crit, $displayName); |
430
|
|
|
} else { |
431
|
|
|
$users = array(); |
432
|
|
|
} |
433
|
|
|
$sortedTickets =& _updateBatchTicketInfo($sortedTickets, $users, $j); |
434
|
|
|
|
435
|
|
|
//Get Array of Status/Descriptions |
436
|
|
|
$aStatus = array(); |
437
|
|
|
foreach($statuses as $status){ |
438
|
|
|
$aStatus[$status->getVar('id')] = $status->getVar('description'); |
439
|
|
|
} |
440
|
|
|
|
441
|
|
|
$xoopsOption['template_main'] = 'xhelp_setstatus.html'; // Set template |
442
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); |
443
|
|
|
$xoopsTpl->assign('xhelp_status_options', $aStatus); |
444
|
|
|
$xoopsTpl->assign('xhelp_tickets', implode($_POST['tickets'], ',')); |
445
|
|
|
$xoopsTpl->assign('xhelp_goodTickets', $sortedTickets['good']); |
446
|
|
|
$xoopsTpl->assign('xhelp_badTickets', $sortedTickets['bad']); |
447
|
|
|
$xoopsTpl->assign('xhelp_hasGoodTickets', count($sortedTickets['good']) > 0); |
448
|
|
|
$xoopsTpl->assign('xhelp_hasBadTickets', count($sortedTickets['bad']) > 0); |
449
|
|
|
$xoopsTpl->assign('xhelp_batchErrorMsg', _XHELP_MESSAGE_NO_CHANGE_STATUS); |
450
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
451
|
|
|
} |
452
|
|
|
|
453
|
|
View Code Duplication |
function setowner_action() |
|
|
|
|
454
|
|
|
{ |
455
|
|
|
global $_eventsrv, $xhelp_staff; |
|
|
|
|
456
|
|
|
if (!isset($_POST['tickets'])) { |
457
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
458
|
|
|
} |
459
|
|
|
|
460
|
|
|
if (!isset($_POST['owner'])) { |
461
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_OWNER); |
462
|
|
|
} |
463
|
|
|
$tickets = implode($_POST['tickets'], ','); |
464
|
|
|
$tickets = _cleanTickets($tickets); |
465
|
|
|
$oTickets =& xhelpGetTickets($tickets); |
466
|
|
|
|
467
|
|
|
$depts = array(); |
468
|
|
|
foreach($oTickets as $ticket){ |
469
|
|
|
$depts[$ticket->getVar('department')] = $ticket->getVar('department'); |
470
|
|
|
} |
471
|
|
|
|
472
|
|
|
// Check staff permissions |
473
|
|
|
if(!$xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP, $depts)){ |
474
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_CHANGE_OWNER); |
475
|
|
|
} |
476
|
|
|
$ret = xhelpSetOwner($tickets, $_POST['owner']); |
477
|
|
|
|
478
|
|
|
if ($ret) { |
479
|
|
|
$_eventsrv->trigger('batch_owner', array(&$oTickets, $_POST['owner'])); |
480
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_ASSIGN_OWNER); |
481
|
|
|
end(); |
482
|
|
|
} |
483
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_ASSIGN_OWNER_ERROR); |
484
|
|
|
} |
485
|
|
|
|
486
|
|
|
function setowner_display() |
|
|
|
|
487
|
|
|
{ |
488
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsModuleConfig, $displayName; |
|
|
|
|
489
|
|
|
|
490
|
|
|
//Make sure that some tickets were selected |
491
|
|
|
if (!isset($_POST['tickets'])) { |
492
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
493
|
|
|
} |
494
|
|
|
|
495
|
|
|
$hTickets =& xhelpGetHandler('ticket'); |
496
|
|
|
$hMember =& xhelpGetHandler('membership'); |
497
|
|
|
$hXoopsMember =& xoops_gethandler('member'); |
498
|
|
|
|
499
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
500
|
|
|
$depts = $hDepartments->getObjects(null, true); |
501
|
|
|
$oTickets =& xhelpGetTickets($_POST['tickets']); |
502
|
|
|
$all_users = array(); |
503
|
|
|
$j = 0; |
504
|
|
|
|
505
|
|
|
$sortedTickets = _makeBatchTicketArray($oTickets, $depts, $all_users, $j, XHELP_SEC_TICKET_OWNERSHIP); |
506
|
|
|
unset($oTickets); |
507
|
|
|
|
508
|
|
|
//Retrieve all member information for the current page |
509
|
|
View Code Duplication |
if (count($all_users)) { |
510
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($all_users), ',') .")", 'IN'); |
511
|
|
|
$users =& xhelpGetUsers($crit, $displayName); |
512
|
|
|
} else { |
513
|
|
|
$users = array(); |
514
|
|
|
} |
515
|
|
|
$sortedTickets =& _updateBatchTicketInfo($sortedTickets, $users, $j); |
516
|
|
|
|
517
|
|
|
$aOwners = array(); |
518
|
|
|
foreach($users as $uid=>$user){ |
519
|
|
|
$aOwners[$uid] = $uid; |
520
|
|
|
} |
521
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($aOwners), ',') .")", 'IN'); |
522
|
|
|
$owners =& xhelpGetUsers($crit, $xoopsModuleConfig['xhelp_displayName']); |
523
|
|
|
|
524
|
|
|
$a_users = array(); |
525
|
|
|
$a_users[0] = _XHELP_NO_OWNER; |
526
|
|
|
foreach($owners as $owner_id=>$owner_name) { |
527
|
|
|
$a_users[$owner_id] = $owner_name; |
528
|
|
|
} |
529
|
|
|
unset($users); |
530
|
|
|
unset($owners); |
531
|
|
|
unset($aOwners); |
532
|
|
|
|
533
|
|
|
$xoopsOption['template_main'] = 'xhelp_setowner.html'; // Set template |
534
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); |
535
|
|
|
$xoopsTpl->assign('xhelp_staff_ids', $a_users); |
536
|
|
|
$xoopsTpl->assign('xhelp_tickets', implode($_POST['tickets'], ',')); |
537
|
|
|
$xoopsTpl->assign('xhelp_goodTickets', $sortedTickets['good']); |
538
|
|
|
$xoopsTpl->assign('xhelp_badTickets', $sortedTickets['bad']); |
539
|
|
|
$xoopsTpl->assign('xhelp_hasGoodTickets', count($sortedTickets['good']) > 0); |
540
|
|
|
$xoopsTpl->assign('xhelp_hasBadTickets', count($sortedTickets['bad']) > 0); |
541
|
|
|
$xoopsTpl->assign('xhelp_batchErrorMsg', _XHELP_MESSAGE_NO_CHANGE_OWNER); |
542
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
543
|
|
|
} |
544
|
|
|
|
545
|
|
|
function addresponse_action() |
|
|
|
|
546
|
|
|
{ |
547
|
|
|
global $_eventsrv, $_xhelpSession, $xhelp_staff; |
|
|
|
|
548
|
|
|
if (!isset($_POST['tickets'])) { |
549
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
550
|
|
|
} |
551
|
|
|
|
552
|
|
|
if (!isset($_POST['response'])) { |
553
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_RESPONSE); |
554
|
|
|
} |
555
|
|
|
$private = isset($_POST['private']); |
556
|
|
|
|
557
|
|
|
$tickets = implode($_POST['tickets'], ','); |
558
|
|
|
$tickets = _cleanTickets($tickets); |
559
|
|
|
$oTickets =& xhelpGetTickets($tickets); |
560
|
|
|
|
561
|
|
|
$depts = array(); |
562
|
|
|
foreach($oTickets as $ticket){ |
563
|
|
|
$depts[$ticket->getVar('department')] = $ticket->getVar('department'); |
564
|
|
|
} |
565
|
|
|
|
566
|
|
|
// Check staff permissions |
567
|
|
|
if(!$xhelp_staff->checkRoleRights(XHELP_SEC_RESPONSE_ADD, $depts)){ |
568
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_ADD_RESPONSE); |
569
|
|
|
} |
570
|
|
|
$ret =& xhelpAddResponse($tickets, $_POST['response'], $_POST['timespent'], $private); |
571
|
|
|
if ($ret) { |
572
|
|
|
$_xhelpSession->del('xhelp_batch_addresponse'); |
573
|
|
|
$_xhelpSession->del('xhelp_batch_response'); |
574
|
|
|
$_xhelpSession->del('xhelp_batch_timespent'); |
575
|
|
|
$_xhelpSession->del('xhelp_batch_private'); |
576
|
|
|
|
577
|
|
|
$_eventsrv->trigger('batch_response', array(&$oTickets, &$ret)); |
578
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_ADDRESPONSE); |
579
|
|
|
end(); |
580
|
|
|
} |
581
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_ADDRESPONSE_ERROR); |
582
|
|
|
|
583
|
|
|
} |
584
|
|
|
|
585
|
|
|
function addresponse_display() |
|
|
|
|
586
|
|
|
{ |
587
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin, $_xhelpSession, $displayName; |
|
|
|
|
588
|
|
|
$hResponseTpl =& xhelpGetHandler('responseTemplates'); |
589
|
|
|
$ticketVar = 'xhelp_batch_addresponse'; |
590
|
|
|
$tpl = 0; |
591
|
|
|
$uid = $xoopsUser->getVar('uid'); |
592
|
|
|
|
593
|
|
|
//Make sure that some tickets were selected |
594
|
|
|
if (!isset($_POST['tickets'])) { |
595
|
|
|
if (!$tickets = $_xhelpSession->get($ticketVar)) { |
596
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
597
|
|
|
} |
598
|
|
|
} else { |
599
|
|
|
$tickets = $_POST['tickets']; |
600
|
|
|
} |
601
|
|
|
|
602
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
603
|
|
|
$depts = $hDepartments->getObjects(null, true); |
604
|
|
|
$oTickets =& xhelpGetTickets($_POST['tickets']); |
605
|
|
|
$all_users = array(); |
606
|
|
|
$j = 0; |
607
|
|
|
|
608
|
|
|
$sortedTickets = _makeBatchTicketArray($oTickets, $depts, $all_users, $j, XHELP_SEC_RESPONSE_ADD); |
609
|
|
|
unset($oTickets); |
610
|
|
|
|
611
|
|
|
//Retrieve all member information for the current page |
612
|
|
View Code Duplication |
if (count($all_users)) { |
613
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($all_users), ',') .")", 'IN'); |
614
|
|
|
$users =& xhelpGetUsers($crit, $displayName); |
615
|
|
|
} else { |
616
|
|
|
$users = array(); |
617
|
|
|
} |
618
|
|
|
$sortedTickets =& _updateBatchTicketInfo($sortedTickets, $users, $j); |
619
|
|
|
|
620
|
|
|
//Store tickets in session so they won't be in URL |
621
|
|
|
$_xhelpSession->set($ticketVar, $tickets); |
622
|
|
|
|
623
|
|
|
//Check if a predefined response was selected |
624
|
|
|
if (isset($_REQUEST['tpl'])) { |
625
|
|
|
$tpl = $_REQUEST['tpl']; |
626
|
|
|
} |
627
|
|
|
|
628
|
|
|
$xoopsOption['template_main'] = 'xhelp_batch_response.html'; |
629
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); |
630
|
|
|
$xoopsTpl->assign('xhelp_tickets', implode($tickets, ',')); |
631
|
|
|
$xoopsTpl->assign('xhelp_formaction', basename(__FILE__)); |
632
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XHELP_IMAGE_URL .'/'); |
633
|
|
|
$xoopsTpl->assign('xhelp_timespent', ($timespent =$_xhelpSession->get('xhelp_batch_timespent') ? $timespent: '')); |
|
|
|
|
634
|
|
|
$xoopsTpl->assign('xhelp_goodTickets', $sortedTickets['good']); |
635
|
|
|
$xoopsTpl->assign('xhelp_badTickets', $sortedTickets['bad']); |
636
|
|
|
$xoopsTpl->assign('xhelp_hasGoodTickets', count($sortedTickets['good']) > 0); |
637
|
|
|
$xoopsTpl->assign('xhelp_hasBadTickets', count($sortedTickets['bad']) > 0); |
638
|
|
|
$xoopsTpl->assign('xhelp_batchErrorMsg', _XHELP_MESSAGE_NO_ADD_RESPONSE); |
639
|
|
|
$xoopsTpl->assign('xhelp_responseTpl', $tpl); |
640
|
|
|
|
641
|
|
|
//Get all staff defined templates |
642
|
|
|
$crit = new Criteria('uid', $uid); |
643
|
|
|
$crit->setSort('name'); |
644
|
|
|
$responseTpl =& $hResponseTpl->getObjects($crit, true); |
645
|
|
|
|
646
|
|
|
//Fill Response Template Array |
647
|
|
|
$tpls = array(); |
648
|
|
|
$tpls[0] = '------------------'; |
649
|
|
|
|
650
|
|
|
foreach($responseTpl as $key=>$obj) { |
651
|
|
|
$tpls[$key] = $obj->getVar('name'); |
652
|
|
|
} |
653
|
|
|
$xoopsTpl->assign('xhelp_responseTpl_options', $tpls); |
654
|
|
|
//Get response message to display |
655
|
|
|
if (isset($responseTpl[$tpl])) { // Display Template Text |
656
|
|
|
$xoopsTpl->assign('xhelp_response_message', $responseTpl[$tpl]->getVar('response', 'e')); |
657
|
|
|
} else { |
658
|
|
|
if ($response = $_xhelpSession->get('xhelp_batch_response')) { //Display Saved Text |
659
|
|
|
$xoopsTpl->assign('xhelp_response_message', $response); |
660
|
|
|
} |
661
|
|
|
} |
662
|
|
|
|
663
|
|
|
//Private Message? |
664
|
|
|
$xoopsTpl->assign('xhelp_private', ($private = $_xhelpSession->get('xhelp_batch_private') ? $private : false)); |
|
|
|
|
665
|
|
|
|
666
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
667
|
|
|
} |
668
|
|
|
|
669
|
|
|
function delete_action() |
|
|
|
|
670
|
|
|
{ |
671
|
|
|
global $_eventsrv, $xhelp_staff; |
|
|
|
|
672
|
|
|
if (!isset($_POST['tickets'])) { |
673
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_TICKETS); |
674
|
|
|
} |
675
|
|
|
|
676
|
|
|
$tickets = implode($_POST['tickets'], ','); |
677
|
|
|
$tickets = _cleanTickets($tickets); |
678
|
|
|
$oTickets =& xhelpGetTickets($tickets); |
679
|
|
|
|
680
|
|
|
$depts = array(); |
681
|
|
|
foreach($oTickets as $ticket){ |
682
|
|
|
$depts[$ticket->getVar('department')] = $ticket->getVar('department'); |
683
|
|
|
} |
684
|
|
|
|
685
|
|
|
// Check staff permissions |
686
|
|
|
if(!$xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_DELETE, $depts)){ |
687
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_NO_DELETE_TICKET); |
688
|
|
|
} |
689
|
|
|
|
690
|
|
|
$ret = xhelpDeleteTickets($tickets); |
691
|
|
|
if ($ret) { |
692
|
|
|
$_eventsrv->trigger('batch_delete_ticket', array(@$oTickets)); |
693
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_DELETE_TICKETS); |
694
|
|
|
end(); |
695
|
|
|
} |
696
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _XHELP_MESSAGE_DELETE_TICKETS_ERROR); |
697
|
|
|
} |
698
|
|
|
|
699
|
|
|
function delete_display() |
|
|
|
|
700
|
|
|
{ |
701
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin, $displayName; |
|
|
|
|
702
|
|
|
|
703
|
|
|
//Make sure that some tickets were selected |
704
|
|
|
if (!isset($_POST['tickets'])) { |
705
|
|
|
redirect_header(XHELP_BASE_URL."/index.php", 3, _XHELP_MESSAGE_NO_TICKETS); |
706
|
|
|
} |
707
|
|
|
|
708
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
709
|
|
|
$depts = $hDepartments->getObjects(null, true); |
710
|
|
|
$oTickets =& xhelpGetTickets($_POST['tickets']); |
711
|
|
|
$all_users = array(); |
712
|
|
|
$j = 0; |
713
|
|
|
|
714
|
|
|
$sortedTickets = _makeBatchTicketArray($oTickets, $depts, $all_users, $j, XHELP_SEC_TICKET_DELETE); |
715
|
|
|
unset($oTickets); |
716
|
|
|
|
717
|
|
|
//Retrieve all member information for the current page |
718
|
|
View Code Duplication |
if (count($all_users)) { |
719
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($all_users), ',') .")", 'IN'); |
720
|
|
|
$users =& xhelpGetUsers($crit, $displayName); |
721
|
|
|
} else { |
722
|
|
|
$users = array(); |
723
|
|
|
} |
724
|
|
|
$sortedTickets =& _updateBatchTicketInfo($sortedTickets, $users, $j); |
725
|
|
|
|
726
|
|
|
$hiddenvars = array('delete' => _XHELP_BUTTON_SET, //'tickets' => implode($_POST['tickets'], ','), |
727
|
|
|
'op' => 'delete'); |
728
|
|
|
$aHiddens[] = array('name' => 'delete', |
|
|
|
|
729
|
|
|
'value' => _XHELP_BUTTON_SET); |
730
|
|
|
$aHiddens[] = array('name' => 'op', |
731
|
|
|
'value' => 'delete'); |
732
|
|
|
$xoopsOption['template_main'] = 'xhelp_deletetickets.html'; |
733
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); |
734
|
|
|
$xoopsTpl->assign('xhelp_message', _XHELP_MESSAGE_TICKET_DELETE_CNFRM); |
735
|
|
|
$xoopsTpl->assign('xhelp_hiddens', $aHiddens); |
736
|
|
|
$xoopsTpl->assign('xhelp_goodTickets', $sortedTickets['good']); |
737
|
|
|
$xoopsTpl->assign('xhelp_badTickets', $sortedTickets['bad']); |
738
|
|
|
$xoopsTpl->assign('xhelp_hasGoodTickets', count($sortedTickets['good']) > 0); |
739
|
|
|
$xoopsTpl->assign('xhelp_hasBadTickets', count($sortedTickets['bad']) > 0); |
740
|
|
|
$xoopsTpl->assign('xhelp_batchErrorMsg', _XHELP_MESSAGE_NO_DELETE_TICKET); |
741
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
742
|
|
|
} |
743
|
|
|
|
744
|
|
|
/** |
745
|
|
|
* @todo make SmartyNewsRenderer class |
746
|
|
|
*/ |
747
|
|
|
function getAnnouncements($topicid, $limit=5, $start=0) |
748
|
|
|
{ |
749
|
|
|
global $xoopsUser, $xoopsConfig, $xoopsModule, $xoopsTpl; |
|
|
|
|
750
|
|
|
$module_handler = xoops_gethandler('module'); |
751
|
|
|
|
752
|
|
|
if(!$count =& $module_handler->getByDirname('news') || $topicid == 0){ |
753
|
|
|
$xoopsTpl->assign('xhelp_useAnnouncements', false); |
754
|
|
|
|
755
|
|
|
return false; |
756
|
|
|
} |
757
|
|
|
include_once XOOPS_ROOT_PATH.'/modules/news/class/class.newsstory.php'; |
758
|
|
|
$news_version = round($count->getVar('version') / 100, 2); |
759
|
|
|
|
760
|
|
|
switch ($news_version){ |
761
|
|
|
case "1.1": |
762
|
|
|
$sarray = NewsStory::getAllPublished($limit, $start, $topicid); |
763
|
|
|
break; |
764
|
|
|
|
765
|
|
|
case "1.21": |
766
|
|
|
default: |
767
|
|
|
$sarray = NewsStory::getAllPublished($limit, $start, false, $topicid); |
768
|
|
|
} |
769
|
|
|
|
770
|
|
|
$scount = count($sarray); |
771
|
|
|
for ( $i = 0; $i < $scount; $i++ ) { |
772
|
|
|
$story = array(); |
773
|
|
|
$story['id'] = $sarray[$i]->storyid(); |
774
|
|
|
$story['poster'] = $sarray[$i]->uname(); |
775
|
|
|
if ( $story['poster'] != false ) { |
776
|
|
|
$story['poster'] = "<a href='".XOOPS_URL."/userinfo.php?uid=".$sarray[$i]->uid()."'>".$story['poster']."</a>"; |
777
|
|
|
} else { |
778
|
|
|
$story['poster'] = $xoopsConfig['anonymous']; |
779
|
|
|
} |
780
|
|
|
$story['posttime'] = formatTimestamp($sarray[$i]->published()); |
781
|
|
|
$story['text'] = $sarray[$i]->hometext(); |
782
|
|
|
$introcount = strlen($story['text']); |
783
|
|
|
$fullcount = strlen($sarray[$i]->bodytext()); |
784
|
|
|
$totalcount = $introcount + $fullcount; |
|
|
|
|
785
|
|
|
$morelink = ''; |
786
|
|
|
if ( $fullcount > 1 ) { |
787
|
|
|
$morelink .= '<a href="'.XOOPS_URL.'/modules/news/article.php?storyid='.$sarray[$i]->storyid().''; |
788
|
|
|
$morelink .= '">'._XHELP_ANNOUNCE_READMORE.'</a> | '; |
789
|
|
|
//$morelink .= sprintf(_NW_BYTESMORE,$totalcount); |
790
|
|
|
//$morelink .= ' | '; |
791
|
|
|
} |
792
|
|
|
$ccount = $sarray[$i]->comments(); |
793
|
|
|
$morelink .= '<a href="'.XOOPS_URL.'/modules/news/article.php?storyid='.$sarray[$i]->storyid().''; |
794
|
|
|
$morelink2 = '<a href="'.XOOPS_URL.'/modules/news/article.php?storyid='.$sarray[$i]->storyid().''; |
795
|
|
|
if ( $ccount == 0 ) { |
796
|
|
|
$morelink .= '">'._XHELP_COMMMENTS.'</a>'; |
797
|
|
|
} else { |
798
|
|
|
if ( $fullcount < 1 ) { |
799
|
|
|
if ( $ccount == 1 ) { |
800
|
|
|
$morelink .= '">'._XHELP_ANNOUNCE_READMORE.'</a> | '.$morelink2.'">'._XHELP_ANNOUNCE_ONECOMMENT.'</a>'; |
801
|
|
View Code Duplication |
} else { |
802
|
|
|
$morelink .= '">'._XHELP_ANNOUNCE_READMORE.'</a> | '.$morelink2.'">'; |
803
|
|
|
$morelink .= sprintf(_XHELP_ANNOUNCE_NUMCOMMENTS, $ccount); |
804
|
|
|
$morelink .= '</a>'; |
805
|
|
|
} |
806
|
|
|
} else { |
807
|
|
View Code Duplication |
if ( $ccount == 1 ) { |
808
|
|
|
$morelink .= '">'._XHELP_ANNOUNCE_ONECOMMENT.'</a>'; |
809
|
|
|
} else { |
810
|
|
|
$morelink .= '">'; |
811
|
|
|
$morelink .= sprintf(_XHELP_ANNOUNCE_NUMCOMMENTS, $ccount); |
812
|
|
|
$morelink .= '</a>'; |
813
|
|
|
} |
814
|
|
|
} |
815
|
|
|
} |
816
|
|
|
$story['morelink'] = $morelink; |
817
|
|
|
$story['adminlink'] = ''; |
818
|
|
|
if ( $xoopsUser && $xoopsUser->isAdmin($xoopsModule->mid()) ) { |
819
|
|
|
$story['adminlink'] = $sarray[$i]->adminlink(); |
820
|
|
|
} |
821
|
|
|
//$story['mail_link'] = 'mailto:?subject='.sprintf(_NW_INTARTICLE,$xoopsConfig['sitename']).'&body='.sprintf(_NW_INTARTFOUND, $xoopsConfig['sitename']).': '.XOOPS_URL.'/modules/news/article.php?storyid='.$sarray[$i]->storyid(); |
822
|
|
|
$story['imglink'] = ''; |
823
|
|
|
$story['align'] = ''; |
824
|
|
|
if ( $sarray[$i]->topicdisplay() ) { |
825
|
|
|
$story['imglink'] = $sarray[$i]->imglink(); |
826
|
|
|
$story['align'] = $sarray[$i]->topicalign(); |
827
|
|
|
} |
828
|
|
|
$story['title'] = $sarray[$i]->textlink().' : '."<a href='".XOOPS_URL."/modules/news/article.php?storyid=".$sarray[$i]->storyid()."'>".$sarray[$i]->title()."</a>"; |
829
|
|
|
$story['hits'] = $sarray[$i]->counter(); |
830
|
|
|
// The line below can be used to display a Permanent Link image |
831
|
|
|
// $story['title'] .= " <a href='".XOOPS_URL."/modules/news/article.php?storyid=".$sarray[$i]->storyid()."'><img src='".XOOPS_URL."/modules/news/images/x.gif' alt='Permanent Link' /></a>"; |
832
|
|
|
|
833
|
|
|
$xoopsTpl->append('xhelp_announcements', $story); |
834
|
|
|
$xoopsTpl->assign('xhelp_useAnnouncements', true); |
835
|
|
|
unset($story); |
836
|
|
|
} |
837
|
|
|
} |
838
|
|
|
|
839
|
|
|
function getDepartmentName($dept) |
|
|
|
|
840
|
|
|
{ |
841
|
|
|
//BTW - I don't like that we rely on the global $depts variable to exist. |
842
|
|
|
// What if we moved this into the DepartmentsHandler class? |
843
|
|
|
global $depts; |
|
|
|
|
844
|
|
|
if(isset($depts[$dept])){ // Make sure that ticket has a department |
845
|
|
|
$department = $depts[$dept]->getVar('department'); |
846
|
|
|
} else { // Else, fill it with 0 |
847
|
|
|
$department = _XHELP_TEXT_NO_DEPT; |
848
|
|
|
} |
849
|
|
|
|
850
|
|
|
return $department; |
851
|
|
|
} |
852
|
|
|
|
853
|
|
|
function _cleanTickets($tickets) |
854
|
|
|
{ |
855
|
|
|
$t_tickets = explode(',', $tickets); |
856
|
|
|
$ret = array(); |
857
|
|
|
foreach($t_tickets as $ticket) { |
858
|
|
|
$ticket = intval($ticket); |
859
|
|
|
if ($ticket) { |
860
|
|
|
$ret[] = $ticket; |
861
|
|
|
} |
862
|
|
|
} |
863
|
|
|
unset($t_tickets); |
864
|
|
|
|
865
|
|
|
return $ret; |
866
|
|
|
} |
867
|
|
|
|
868
|
|
|
function staffmain_display() |
869
|
|
|
{ |
870
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin; |
|
|
|
|
871
|
|
|
global $limit, $start, $refresh, $displayName, $xhelp_isStaff, $_xhelpSession, $_eventsrv, $xhelp_module_header, $aSavedSearches; |
|
|
|
|
872
|
|
|
|
873
|
|
|
if (!$xhelp_isStaff) { |
874
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
875
|
|
|
} |
876
|
|
|
|
877
|
|
|
$xhelpConfig = xhelpGetModuleConfig(); |
878
|
|
|
//Get Saved Searches for Current User + Searches for every user |
879
|
|
|
$allSavedSearches =& xhelpGetSavedSearches(array($xoopsUser->getVar('uid'), XHELP_GLOBAL_UID)); |
880
|
|
|
|
881
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
882
|
|
|
$hTickets =& xhelpGetHandler('ticket'); |
883
|
|
|
$hTicketList =& xhelpGetHandler('ticketList'); |
884
|
|
|
|
885
|
|
|
//Set Number of items in each section |
886
|
|
View Code Duplication |
if ($limit == 0) { |
887
|
|
|
$limit = $xhelpConfig['xhelp_staffTicketCount']; |
888
|
|
|
} elseif ($limit == -1) { |
889
|
|
|
$limit = 0; |
890
|
|
|
} |
891
|
|
|
$uid = $xoopsUser->getVar('uid'); |
892
|
|
|
$depts =& $hDepartments->getObjects(null, true); |
893
|
|
|
$priority =& $hTickets->getStaffTickets($uid, XHELP_QRY_STAFF_HIGHPRIORITY, $start, $limit); |
894
|
|
|
$ticketLists =& $hTicketList->getListsByUser($uid); |
895
|
|
|
$all_users = array(); |
896
|
|
|
|
897
|
|
|
$tickets = array(); |
898
|
|
|
$i = 0; |
899
|
|
|
foreach($ticketLists as $ticketList){ |
900
|
|
|
$searchid = $ticketList->getVar('searchid'); |
901
|
|
|
$crit = $allSavedSearches[$searchid]['search']; |
902
|
|
|
$searchname = $allSavedSearches[$searchid]['name']; |
903
|
|
|
$searchOnCustFields = $allSavedSearches[$searchid]['hasCustFields']; |
904
|
|
|
$crit->setLimit($limit); |
905
|
|
|
$newTickets = $hTickets->getObjectsByStaff($crit, false, $searchOnCustFields); |
906
|
|
|
$tickets[$i] = array(); |
907
|
|
|
$tickets[$i]['tickets'] = array(); |
908
|
|
|
$tickets[$i]['searchid'] = $searchid; |
909
|
|
|
$tickets[$i]['searchname'] = $searchname; |
910
|
|
|
$tickets[$i]['tableid'] = _safeHTMLId($searchname); |
911
|
|
|
$tickets[$i]['hasTickets'] = count($newTickets) > 0; |
912
|
|
|
$j = 0; |
913
|
|
|
foreach($newTickets as $ticket){ |
914
|
|
|
$dept = @$depts[$ticket->getVar('department')]; |
915
|
|
|
$tickets[$i]['tickets'][$j] = array('id' => $ticket->getVar('id'), |
916
|
|
|
'uid' => $ticket->getVar('uid'), |
917
|
|
|
'subject' => xoops_substr($ticket->getVar('subject'),0,35), |
918
|
|
|
'full_subject' => $ticket->getVar('subject'), |
919
|
|
|
'description' => $ticket->getVar('description'), |
920
|
|
|
'department' => _safeDepartmentName($dept), |
921
|
|
|
'departmentid' => $ticket->getVar('department'), |
922
|
|
|
'departmenturl' => xhelpMakeURI('index.php', array('op' => 'staffViewAll', 'dept'=> $ticket->getVar('department'))), |
923
|
|
|
'priority' => $ticket->getVar('priority'), |
924
|
|
|
'status' => xhelpGetStatus($ticket->getVar('status')), |
925
|
|
|
'posted' => $ticket->posted(), |
926
|
|
|
'ownership' => _XHELP_MESSAGE_NOOWNER, |
927
|
|
|
'ownerid' => $ticket->getVar('ownership'), |
928
|
|
|
'closedBy' => $ticket->getVar('closedBy'), |
929
|
|
|
'totalTimeSpent'=> $ticket->getVar('totalTimeSpent'), |
930
|
|
|
'uname' => '', |
931
|
|
|
'userinfo' => XHELP_SITE_URL . '/userinfo.php?uid=' . $ticket->getVar('uid'), |
932
|
|
|
'ownerinfo' => '', |
933
|
|
|
'url' => XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'), |
934
|
|
|
'overdue' => $ticket->isOverdue()); |
935
|
|
|
$all_users[$ticket->getVar('uid')] = ''; |
936
|
|
|
$all_users[$ticket->getVar('ownership')] = ''; |
937
|
|
|
$all_users[$ticket->getVar('closedBy')] = ''; |
938
|
|
|
$j++; |
939
|
|
|
} |
940
|
|
|
$i++; |
941
|
|
|
unset($newTickets); |
942
|
|
|
} |
943
|
|
|
|
944
|
|
|
//Retrieve all member information for the current page |
945
|
|
View Code Duplication |
if (count($all_users)) { |
946
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($all_users), ',') .")", 'IN'); |
947
|
|
|
$users =& xhelpGetUsers($crit, $displayName); |
948
|
|
|
} else { |
949
|
|
|
$users = array(); |
950
|
|
|
} |
951
|
|
|
|
952
|
|
|
//Update tickets with user information |
953
|
|
|
for($i=0; $i<count($ticketLists);$i++){ |
|
|
|
|
954
|
|
|
for($j=0;$j<count($tickets[$i]['tickets']);$j++) { |
|
|
|
|
955
|
|
|
if (isset($users[ $tickets[$i]['tickets'][$j]['uid'] ])) { |
956
|
|
|
$tickets[$i]['tickets'][$j]['uname'] = $users[$tickets[$i]['tickets'][$j]['uid']]; |
957
|
|
|
} else { |
958
|
|
|
$tickets[$i]['tickets'][$j]['uname'] = $xoopsConfig['anonymous']; |
959
|
|
|
} |
960
|
|
|
if ($tickets[$i]['tickets'][$j]['ownerid']) { |
961
|
|
|
if (isset($users[$tickets[$i]['tickets'][$j]['ownerid']])) { |
962
|
|
|
$tickets[$i]['tickets'][$j]['ownership'] = $users[$tickets[$i]['tickets'][$j]['ownerid']]; |
963
|
|
|
$tickets[$i]['tickets'][$j]['ownerinfo'] = XOOPS_URL.'/userinfo.php?uid=' . $tickets[$i]['tickets'][$j]['ownerid']; |
964
|
|
|
} |
965
|
|
|
} |
966
|
|
|
} |
967
|
|
|
} |
968
|
|
|
|
969
|
|
|
$xoopsOption['template_main'] = 'xhelp_staff_index.html'; // Set template |
970
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); // Include the page header |
971
|
|
|
if($refresh > 0){ |
972
|
|
|
$xhelp_module_header .= "<meta http-equiv=\"Refresh\" content=\"$refresh;url=".XOOPS_URL."/modules/xhelp/index.php?refresh=$refresh\">"; |
973
|
|
|
} |
974
|
|
|
$xoopsTpl->assign('xhelp_baseURL', XHELP_BASE_URL); |
975
|
|
|
$xoopsTpl->assign('xhelp_ticketLists', $tickets); |
976
|
|
|
$xoopsTpl->assign('xhelp_hasTicketLists', count($tickets) > 0); |
977
|
|
|
$xoopsTpl->assign('xhelp_refresh', $refresh); |
978
|
|
|
$xoopsTpl->assign('xoops_module_header',$xhelp_module_header); |
979
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XHELP_IMAGE_URL .'/'); |
980
|
|
|
$xoopsTpl->assign('xhelp_uid', $xoopsUser->getVar('uid')); |
981
|
|
|
$xoopsTpl->assign('xhelp_current_file', basename(__FILE__)); |
982
|
|
|
$xoopsTpl->assign('xhelp_savedSearches', $aSavedSearches); |
983
|
|
|
$xoopsTpl->assign('xhelp_allSavedSearches', $allSavedSearches); |
984
|
|
|
|
985
|
|
|
getAnnouncements($xhelpConfig['xhelp_announcements']); |
986
|
|
|
|
987
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
988
|
|
|
} |
989
|
|
|
|
990
|
|
|
function _safeHTMLId($orig_text) |
|
|
|
|
991
|
|
|
{ |
992
|
|
|
//Only allow alphanumeric characters |
993
|
|
|
$match = array('/[^a-zA-Z0-9]]/', '/\s/'); |
994
|
|
|
$replace = array('', ''); |
995
|
|
|
|
996
|
|
|
$htmlID = preg_replace($match, $replace, $orig_text); |
997
|
|
|
|
998
|
|
|
return $htmlID; |
999
|
|
|
} |
1000
|
|
|
|
1001
|
|
|
function _safeDepartmentName($deptObj) |
|
|
|
|
1002
|
|
|
{ |
1003
|
|
|
if (is_object($deptObj)) { |
1004
|
|
|
$department = $deptObj->getVar('department'); |
1005
|
|
|
} else { // Else, fill it with 0 |
1006
|
|
|
$department = _XHELP_TEXT_NO_DEPT; |
1007
|
|
|
} |
1008
|
|
|
|
1009
|
|
|
return $department; |
1010
|
|
|
} |
1011
|
|
|
|
1012
|
|
|
function staffviewall_display() |
|
|
|
|
1013
|
|
|
{ |
1014
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin; |
|
|
|
|
1015
|
|
|
global $xhelp_isStaff, $sort_order, $start, $limit, $xhelp_module_header, $state_opt, $aSavedSearches; |
|
|
|
|
1016
|
|
|
if (!$xhelp_isStaff) { |
1017
|
|
|
redirect_header(XHELP_BASE_URL."/".basename(__FILE__), 3, _NOPERM); |
1018
|
|
|
} |
1019
|
|
|
|
1020
|
|
|
//Sanity Check: sort / order column valid |
1021
|
|
|
$sort = @$_REQUEST['sort']; |
1022
|
|
|
$order = @$_REQUEST['order']; |
1023
|
|
|
|
1024
|
|
|
$sort_columns = array('id' => 'DESC', 'priority' => 'DESC', 'elapsed' => 'ASC', 'lastupdate' => 'ASC', 'status' => 'ASC', 'subject' => 'ASC' , 'department' => 'ASC', 'ownership' => 'ASC', 'uid' => 'ASC'); |
1025
|
|
|
$sort = array_key_exists(strtolower($sort), $sort_columns) ? $sort : 'id'; |
1026
|
|
|
$order = (in_array(strtoupper($order), $sort_order) ? $order : $sort_columns[$sort]); |
1027
|
|
|
|
1028
|
|
|
$uid = $xoopsUser->getVar('uid'); |
1029
|
|
|
$dept = intval(isset($_REQUEST['dept']) ? $_REQUEST['dept'] : 0); |
1030
|
|
|
$status = intval(isset($_REQUEST['status']) ? $_REQUEST['status'] : -1); |
1031
|
|
|
$ownership = intval(isset($_REQUEST['ownership']) ? $_REQUEST['ownership'] : -1); |
1032
|
|
|
$state = intval(isset($_REQUEST['state']) ? $_REQUEST['state'] : -1); |
1033
|
|
|
|
1034
|
|
|
$xhelpConfig =& xhelpGetModuleConfig(); |
1035
|
|
|
$hTickets =& xhelpGetHandler('ticket'); |
1036
|
|
|
$hMembership =& xhelpGetHandler('membership'); |
1037
|
|
|
|
1038
|
|
View Code Duplication |
if ($limit == 0) { |
1039
|
|
|
$limit = $xhelpConfig['xhelp_staffTicketCount']; |
1040
|
|
|
} elseif ($limit == -1) { |
1041
|
|
|
$limit = 0; |
1042
|
|
|
} |
1043
|
|
|
|
1044
|
|
|
//Prepare Database Query and Querystring |
1045
|
|
|
$crit = new CriteriaCompo(new Criteria('uid', $uid, '=', 'j')); |
1046
|
|
|
$qs = array('op' => 'staffViewAll', //Common Query String Values |
1047
|
|
|
'start' => $start, |
1048
|
|
|
'limit' => $limit); |
1049
|
|
|
|
1050
|
|
|
if ($dept) { |
1051
|
|
|
$qs['dept'] = $dept; |
1052
|
|
|
$crit->add(new Criteria('department', $dept, '=', 't')); |
1053
|
|
|
} |
1054
|
|
View Code Duplication |
if ($status != -1) { |
1055
|
|
|
$qs['status'] = $status; |
1056
|
|
|
$crit->add(new Criteria('status', $status, '=', 't')); |
1057
|
|
|
} |
1058
|
|
|
if ($ownership != -1) { |
1059
|
|
|
$qs['ownership'] = $ownership; |
1060
|
|
|
$crit->add(new Criteria('ownership', $ownership, '=', 't')); |
1061
|
|
|
} |
1062
|
|
|
|
1063
|
|
View Code Duplication |
if($state != -1){ |
1064
|
|
|
$qs['state'] = $state; |
1065
|
|
|
$crit->add(new Criteria('state', $state, '=', 's')); |
1066
|
|
|
} |
1067
|
|
|
|
1068
|
|
|
$crit->setLimit($limit); |
1069
|
|
|
$crit->setStart($start); |
1070
|
|
|
$crit->setSort($sort); |
1071
|
|
|
$crit->setOrder($order); |
1072
|
|
|
|
1073
|
|
|
//Setup Column Sorting Vars |
1074
|
|
|
$tpl_cols = array(); |
1075
|
|
View Code Duplication |
foreach ($sort_columns as $col=>$initsort) { |
1076
|
|
|
$col_qs = array('sort' => $col); |
1077
|
|
|
//Check if we need to sort by current column |
1078
|
|
|
if ($sort == $col) { |
1079
|
|
|
$col_qs['order'] = ($order == $sort_order[0] ? $sort_order[1]: $sort_order[0]); |
1080
|
|
|
$col_sortby = true; |
1081
|
|
|
} else { |
1082
|
|
|
$col_qs['order'] = $initsort; |
1083
|
|
|
$col_sortby = false; |
1084
|
|
|
} |
1085
|
|
|
$tpl_cols[$col] = array('url'=>xhelpMakeURI(basename(__FILE__), array_merge($qs, $col_qs)), |
1086
|
|
|
'urltitle' => _XHELP_TEXT_SORT_TICKETS, |
1087
|
|
|
'sortby' => $col_sortby, |
1088
|
|
|
'sortdir' => strtolower($col_qs['order'])); |
1089
|
|
|
} |
1090
|
|
|
|
1091
|
|
|
$allTickets = $hTickets->getObjectsByStaff($crit, true); |
1092
|
|
|
$count = $hTickets->getCountByStaff($crit); |
1093
|
|
|
$nav = new XoopsPageNav($count, $limit, $start, 'start', "op=staffViewAll&limit=$limit&sort=$sort&order=$order&dept=$dept&status=$status&ownership=$ownership"); |
1094
|
|
|
$tickets = array(); |
1095
|
|
|
$allUsers = array(); |
1096
|
|
|
$depts =& $hMembership->membershipByStaff($xoopsUser->getVar('uid'), true); //All Departments for Staff Member |
1097
|
|
|
|
1098
|
|
|
foreach($allTickets as $ticket){ |
1099
|
|
|
$deptid = $ticket->getVar('department'); |
1100
|
|
|
$tickets[] = array('id'=>$ticket->getVar('id'), |
1101
|
|
|
'uid'=>$ticket->getVar('uid'), |
1102
|
|
|
'subject' => xoops_substr($ticket->getVar('subject'),0,35), |
1103
|
|
|
'full_subject' => $ticket->getVar('subject'), |
1104
|
|
|
'description'=>$ticket->getVar('description'), |
1105
|
|
|
'department'=>_safeDepartmentName($depts[$deptid]), |
1106
|
|
|
'departmentid'=> $deptid, |
1107
|
|
|
'departmenturl'=>xhelpMakeURI('index.php', array('op' => 'staffViewAll', 'dept'=> $deptid)), |
1108
|
|
|
'priority'=>$ticket->getVar('priority'), |
1109
|
|
|
'status'=>xhelpGetStatus($ticket->getVar('status')), |
1110
|
|
|
'posted'=>$ticket->posted(), |
1111
|
|
|
'ownership'=>_XHELP_MESSAGE_NOOWNER, |
1112
|
|
|
'ownerid' => $ticket->getVar('ownership'), |
1113
|
|
|
'closedBy'=>$ticket->getVar('closedBy'), |
1114
|
|
|
'closedByUname'=>'', |
1115
|
|
|
'totalTimeSpent'=>$ticket->getVar('totalTimeSpent'), |
1116
|
|
|
'uname'=>'', |
1117
|
|
|
'userinfo'=>XHELP_SITE_URL . '/userinfo.php?uid=' . $ticket->getVar('uid'), |
1118
|
|
|
'ownerinfo'=>'', |
1119
|
|
|
'url'=>XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'), |
1120
|
|
|
'elapsed' => $ticket->elapsed(), |
1121
|
|
|
'lastUpdate' => $ticket->lastUpdate(), |
1122
|
|
|
'overdue' => $ticket->isOverdue()); |
1123
|
|
|
$allUsers[$ticket->getVar('uid')] = ''; |
1124
|
|
|
$allUsers[$ticket->getVar('ownership')] = ''; |
1125
|
|
|
$allUsers[$ticket->getVar('closedBy')] = ''; |
1126
|
|
|
} |
1127
|
|
|
$has_allTickets = count($allTickets) > 0; |
1128
|
|
|
unset($allTickets); |
1129
|
|
|
|
1130
|
|
|
//Get all member information needed on this page |
1131
|
|
|
$crit = new Criteria('uid', "(". implode(array_keys($allUsers), ',') .")", 'IN'); |
1132
|
|
|
$users =& xhelpGetUsers($crit, $xhelpConfig['xhelp_displayName']); |
1133
|
|
|
unset($allUsers); |
1134
|
|
|
|
1135
|
|
|
$staff_opt =& xhelpGetStaff($xhelpConfig['xhelp_displayName']); |
1136
|
|
|
|
1137
|
|
|
for($i=0;$i<count($tickets);$i++) { |
|
|
|
|
1138
|
|
|
if (isset($users[$tickets[$i]['uid']])) { |
1139
|
|
|
$tickets[$i]['uname'] = $users[$tickets[$i]['uid']]; |
1140
|
|
|
} else { |
1141
|
|
|
$tickets[$i]['uname'] = $xoopsConfig['anonymous']; |
1142
|
|
|
} |
1143
|
|
|
if ($tickets[$i]['ownerid']) { |
1144
|
|
|
if (isset($users[$tickets[$i]['ownerid']])) { |
1145
|
|
|
$tickets[$i]['ownership'] = $users[$tickets[$i]['ownerid']]; |
1146
|
|
|
$tickets[$i]['ownerinfo'] = XHELP_SITE_URL.'/userinfo.php?uid=' . $tickets[$i]['ownerid']; |
1147
|
|
|
} |
1148
|
|
|
} |
1149
|
|
|
if ($tickets[$i]['closedBy']) { |
1150
|
|
|
if (isset($users[$tickets[$i]['closedBy']])) { |
1151
|
|
|
$tickets[$i]['closedByUname'] = $users[$tickets[$i]['closedBy']]; |
1152
|
|
|
} |
1153
|
|
|
} |
1154
|
|
|
} |
1155
|
|
|
|
1156
|
|
|
$xoopsOption['template_main'] = 'xhelp_staff_viewall.html'; // Set template |
1157
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); // Include the page header |
1158
|
|
|
|
1159
|
|
|
$javascript = "<script type=\"text/javascript\" src=\"". XHELP_BASE_URL ."/include/functions.js\"></script> |
1160
|
|
|
<script type=\"text/javascript\" src='".XHELP_SCRIPT_URL."/changeSelectedState.php?client'></script> |
1161
|
|
|
<script type=\"text/javascript\"> |
1162
|
|
|
<!-- |
1163
|
|
|
function states_onchange() |
1164
|
|
|
{ |
1165
|
|
|
state = xoopsGetElementById('state'); |
1166
|
|
|
var sH = new xhelpweblib(stateHandler); |
1167
|
|
|
sH.statusesbystate(state.value); |
1168
|
|
|
} |
1169
|
|
|
|
1170
|
|
|
var stateHandler = { |
1171
|
|
|
statusesbystate: function(result){ |
1172
|
|
|
var statuses = gE('status'); |
1173
|
|
|
xhelpFillSelect(statuses, result); |
1174
|
|
|
} |
1175
|
|
|
} |
1176
|
|
|
|
1177
|
|
|
function window_onload() |
1178
|
|
|
{ |
1179
|
|
|
xhelpDOMAddEvent(xoopsGetElementById('state'), 'change', states_onchange, true); |
1180
|
|
|
} |
1181
|
|
|
|
1182
|
|
|
window.setTimeout('window_onload()', 1500); |
1183
|
|
|
//--> |
1184
|
|
|
</script>"; |
1185
|
|
|
|
1186
|
|
|
$xoopsTpl->assign('xhelp_baseURL', XHELP_BASE_URL); |
1187
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XHELP_IMAGE_URL .'/'); |
1188
|
|
|
$xoopsTpl->assign('xhelp_cols', $tpl_cols); |
1189
|
|
|
$xoopsTpl->assign('xhelp_allTickets', $tickets); |
1190
|
|
|
$xoopsTpl->assign('xhelp_has_tickets', $has_allTickets); |
1191
|
|
|
$xoopsTpl->assign('xhelp_priorities', array(5, 4, 3, 2, 1)); |
1192
|
|
|
$xoopsTpl->assign('xoops_module_header',$javascript.$xhelp_module_header); |
1193
|
|
|
$xoopsTpl->assign('xhelp_priorities_desc', array('5' => _XHELP_PRIORITY5, '4' => _XHELP_PRIORITY4,'3' => _XHELP_PRIORITY3, '2' => _XHELP_PRIORITY2, '1' => _XHELP_PRIORITY1)); |
1194
|
|
|
if($limit != 0){ |
1195
|
|
|
$xoopsTpl->assign('xhelp_pagenav', $nav->renderNav()); |
1196
|
|
|
} |
1197
|
|
|
$xoopsTpl->assign('xhelp_limit_options', array(-1 => _XHELP_TEXT_SELECT_ALL, 10 => '10', 15 => '15', 20 => '20', 30 => '30')); |
1198
|
|
|
$xoopsTpl->assign('xhelp_filter', array('department' => $dept, |
1199
|
|
|
'status' => $status, |
1200
|
|
|
'state' => $state, |
1201
|
|
|
'ownership' => $ownership, |
1202
|
|
|
'limit' => $limit, |
1203
|
|
|
'start' => $start, |
1204
|
|
|
'sort' => $sort, |
1205
|
|
|
'order' => $order)); |
1206
|
|
|
|
1207
|
|
|
$xoopsTpl->append('xhelp_department_values', 0); |
1208
|
|
|
$xoopsTpl->append('xhelp_department_options', _XHELP_TEXT_SELECT_ALL); |
1209
|
|
|
|
1210
|
|
|
if($xhelpConfig['xhelp_deptVisibility'] == 1){ // Apply dept visibility to staff members? |
1211
|
|
|
$hMembership =& xhelpGetHandler('membership'); |
1212
|
|
|
$depts =& $hMembership->getVisibleDepartments($xoopsUser->getVar('uid')); |
1213
|
|
|
} |
1214
|
|
|
|
1215
|
|
|
foreach($depts as $xhelp_id=>$obj) { |
1216
|
|
|
$xoopsTpl->append('xhelp_department_values', $xhelp_id); |
1217
|
|
|
$xoopsTpl->append('xhelp_department_options', $obj->getVar('department')); |
1218
|
|
|
} |
1219
|
|
|
|
1220
|
|
|
$xoopsTpl->assign('xhelp_ownership_options', array_values($staff_opt)); |
1221
|
|
|
$xoopsTpl->assign('xhelp_ownership_values', array_keys($staff_opt)); |
1222
|
|
|
$xoopsTpl->assign('xhelp_state_options', array_keys($state_opt)); |
1223
|
|
|
$xoopsTpl->assign('xhelp_state_values', array_values($state_opt)); |
1224
|
|
|
$xoopsTpl->assign('xhelp_savedSearches', $aSavedSearches); |
1225
|
|
|
|
1226
|
|
|
$hStatus =& xhelpGetHandler('status'); |
1227
|
|
|
$crit = new Criteria('', ''); |
1228
|
|
|
$crit->setSort('description'); |
1229
|
|
|
$crit->setOrder('ASC'); |
1230
|
|
|
$statuses =& $hStatus->getObjects($crit); |
1231
|
|
|
|
1232
|
|
|
$xoopsTpl->append('xhelp_status_options', _XHELP_TEXT_SELECT_ALL); |
1233
|
|
|
$xoopsTpl->append('xhelp_status_values', -1); |
1234
|
|
|
foreach($statuses as $status){ |
1235
|
|
|
$xoopsTpl->append('xhelp_status_options', $status->getVar('description')); |
1236
|
|
|
$xoopsTpl->append('xhelp_status_values', $status->getVar('id')); |
1237
|
|
|
} |
1238
|
|
|
|
1239
|
|
|
$xoopsTpl->assign('xhelp_department_current', $dept); |
1240
|
|
|
$xoopsTpl->assign('xhelp_status_current', $status); |
1241
|
|
|
$xoopsTpl->assign('xhelp_current_file', basename(__FILE__)); |
1242
|
|
|
$xoopsTpl->assign('xhelp_text_allTickets', _XHELP_TEXT_ALL_TICKETS); |
1243
|
|
|
|
1244
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
1245
|
|
|
} |
1246
|
|
|
|
1247
|
|
|
function usermain_display() |
1248
|
|
|
{ |
1249
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin; |
|
|
|
|
1250
|
|
|
global $xhelp_module_header; |
|
|
|
|
1251
|
|
|
|
1252
|
|
|
$xoopsOption['template_main'] = 'xhelp_user_index.html'; // Set template |
1253
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); // Include the page header |
1254
|
|
|
|
1255
|
|
|
$xhelpConfig = xhelpGetModuleConfig(); |
1256
|
|
|
$hStaff =& xhelpGetHandler('staff'); |
1257
|
|
|
|
1258
|
|
|
$staffCount =& $hStaff->getObjects(); |
1259
|
|
|
if (count($staffCount) == 0) { |
1260
|
|
|
$xoopsTpl->assign('xhelp_noStaff', true); |
1261
|
|
|
} |
1262
|
|
|
/** |
1263
|
|
|
* @todo remove calls to these three classes and use the ones in beginning |
1264
|
|
|
*/ |
1265
|
|
|
$member_handler =& xoops_gethandler('member'); |
1266
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
1267
|
|
|
$hTickets =& xhelpGetHandler('ticket'); |
1268
|
|
|
|
1269
|
|
|
$userTickets =& $hTickets->getMyUnresolvedTickets($xoopsUser->getVar('uid'), true); |
1270
|
|
|
|
1271
|
|
|
foreach($userTickets as $ticket){ |
1272
|
|
|
$aUserTickets[] = array('id'=>$ticket->getVar('id'), |
|
|
|
|
1273
|
|
|
'uid'=>$ticket->getVar('uid'), |
1274
|
|
|
'subject'=>$ticket->getVar('subject'), |
1275
|
|
|
'status'=>xhelpGetStatus($ticket->getVar('status')), |
1276
|
|
|
'priority'=>$ticket->getVar('priority'), |
1277
|
|
|
'posted'=>$ticket->posted()); |
1278
|
|
|
} |
1279
|
|
|
$has_userTickets = count($userTickets) > 0; |
1280
|
|
|
if($has_userTickets){ |
1281
|
|
|
$xoopsTpl->assign('xhelp_userTickets', $aUserTickets); |
|
|
|
|
1282
|
|
|
} else { |
1283
|
|
|
$xoopsTpl->assign('xhelp_userTickets', 0); |
1284
|
|
|
} |
1285
|
|
|
$xoopsTpl->assign('xhelp_baseURL', XHELP_BASE_URL); |
1286
|
|
|
$xoopsTpl->assign('xhelp_has_userTickets', $has_userTickets); |
1287
|
|
|
$xoopsTpl->assign('xhelp_priorities', array(5, 4, 3, 2, 1)); |
1288
|
|
|
$xoopsTpl->assign('xhelp_priorities_desc', array('5' => _XHELP_PRIORITY5, '4' => _XHELP_PRIORITY4,'3' => _XHELP_PRIORITY3, '2' => _XHELP_PRIORITY2, '1' => _XHELP_PRIORITY1)); |
1289
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XHELP_IMAGE_URL .'/'); |
1290
|
|
|
$xoopsTpl->assign('xoops_module_header',$xhelp_module_header); |
1291
|
|
|
|
1292
|
|
|
getAnnouncements($xhelpConfig['xhelp_announcements']); |
1293
|
|
|
|
1294
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); //Include the page footer |
1295
|
|
|
} |
1296
|
|
|
|
1297
|
|
|
function userviewall_display() |
|
|
|
|
1298
|
|
|
{ |
1299
|
|
|
global $xoopsOption, $xoopsTpl, $xoopsConfig, $xoopsUser, $xoopsLogger, $xoopsUserIsAdmin; |
|
|
|
|
1300
|
|
|
global $xhelp_module_header, $sort, $order, $sort_order, $limit, $start, $state_opt, $state; |
|
|
|
|
1301
|
|
|
|
1302
|
|
|
$xoopsOption['template_main'] = 'xhelp_user_viewall.html'; // Set template |
1303
|
|
|
require(XOOPS_ROOT_PATH.'/header.php'); // Include the page header |
1304
|
|
|
|
1305
|
|
|
//Sanity Check: sort column valid |
1306
|
|
|
$sort_columns = array('id' => 'DESC', 'priority' => 'DESC', 'elapsed' => 'ASC', 'lastupdate' => 'ASC', 'status' => 'ASC', 'subject' => 'ASC' , 'department' => 'ASC', 'ownership' => 'ASC', 'uid' => 'ASC'); |
1307
|
|
|
$sort = array_key_exists($sort, $sort_columns) ? $sort : 'id'; |
1308
|
|
|
$order = @$_REQUEST['order']; |
1309
|
|
|
$order = (in_array(strtoupper($order), $sort_order) ? $order : $sort_columns[$sort]); |
1310
|
|
|
$uid = $xoopsUser->getVar('uid'); |
1311
|
|
|
|
1312
|
|
|
$hDepartments =& xhelpGetHandler('department'); |
1313
|
|
|
$hTickets =& xhelpGetHandler('ticket'); |
1314
|
|
|
$hStaff =& xhelpGetHandler('staff'); |
1315
|
|
|
|
1316
|
|
|
$dept = intval(isset($_REQUEST['dept']) ? $_REQUEST['dept'] : 0); |
1317
|
|
|
$status = intval(isset($_REQUEST['status']) ? $_REQUEST['status'] : -1); |
1318
|
|
|
$state = intval(isset($_REQUEST['state']) ? $_REQUEST['state'] : -1); |
1319
|
|
|
$depts =& $hDepartments->getObjects(null, true); |
1320
|
|
|
|
1321
|
|
|
if ($limit == 0) { |
1322
|
|
|
$limit = 10; |
1323
|
|
|
} elseif ($limit == -1) { |
1324
|
|
|
$limit = 0; |
1325
|
|
|
} |
1326
|
|
|
|
1327
|
|
|
//Prepare Database Query and Querystring |
1328
|
|
|
$crit = new CriteriaCompo(new Criteria ('uid', $uid)); |
1329
|
|
|
$qs = array('op' => 'userViewAll', //Common Query String Values |
1330
|
|
|
'start' => $start, |
1331
|
|
|
'limit' => $limit); |
1332
|
|
|
|
1333
|
|
|
if ($dept) { |
1334
|
|
|
$qs['dept'] = $dept; |
1335
|
|
|
$crit->add(new Criteria('department', $dept, '=', 't')); |
1336
|
|
|
} |
1337
|
|
View Code Duplication |
if ($status != -1) { |
1338
|
|
|
$qs['status'] = $status; |
1339
|
|
|
$crit->add(new Criteria('status', $status, '=', 't')); |
1340
|
|
|
} |
1341
|
|
|
|
1342
|
|
View Code Duplication |
if($state != -1){ |
1343
|
|
|
$qs['state'] = $state; |
1344
|
|
|
$crit->add(new Criteria('state', $state, '=', 's')); |
1345
|
|
|
} |
1346
|
|
|
|
1347
|
|
|
$crit->setLimit($limit); |
1348
|
|
|
$crit->setStart($start); |
1349
|
|
|
$crit->setSort($sort); |
1350
|
|
|
$crit->setOrder($order); |
1351
|
|
|
|
1352
|
|
|
//Setup Column Sorting Vars |
1353
|
|
|
$tpl_cols = array(); |
1354
|
|
View Code Duplication |
foreach ($sort_columns as $col => $initsort) { |
1355
|
|
|
$col_qs = array('sort' => $col); |
1356
|
|
|
//Check if we need to sort by current column |
1357
|
|
|
if ($sort == $col) { |
1358
|
|
|
$col_qs['order'] = ($order == $sort_order[0] ? $sort_order[1]: $sort_order[0]); |
1359
|
|
|
$col_sortby = true; |
1360
|
|
|
} else { |
1361
|
|
|
$col_qs['order'] = $initsort; |
1362
|
|
|
$col_sortby = false; |
1363
|
|
|
} |
1364
|
|
|
$tpl_cols[$col] = array('url'=>xhelpMakeURI(basename(__FILE__), array_merge($qs, $col_qs)), |
1365
|
|
|
'urltitle' => _XHELP_TEXT_SORT_TICKETS, |
1366
|
|
|
'sortby' => $col_sortby, |
1367
|
|
|
'sortdir' => strtolower($col_qs['order'])); |
1368
|
|
|
} |
1369
|
|
|
|
1370
|
|
|
$xoopsTpl->assign('xhelp_cols', $tpl_cols); |
1371
|
|
|
$staffCount =& $hStaff->getObjects(); |
1372
|
|
|
if(count($staffCount) == 0){ |
1373
|
|
|
$xoopsTpl->assign('xhelp_noStaff', true); |
1374
|
|
|
} |
1375
|
|
|
|
1376
|
|
|
$userTickets =& $hTickets->getObjects($crit); |
1377
|
|
|
foreach($userTickets as $ticket){ |
1378
|
|
|
$aUserTickets[] = array('id'=>$ticket->getVar('id'), |
|
|
|
|
1379
|
|
|
'uid'=>$ticket->getVar('uid'), |
1380
|
|
|
'subject' => xoops_substr($ticket->getVar('subject'),0,35), |
1381
|
|
|
'full_subject' => $ticket->getVar('subject'), |
1382
|
|
|
'status'=>xhelpGetStatus($ticket->getVar('status')), |
1383
|
|
|
'department'=>_safeDepartmentName($depts[$ticket->getVar('department')]), |
1384
|
|
|
'departmentid'=> $ticket->getVar('department'), |
1385
|
|
|
'departmenturl'=>xhelpMakeURI(basename(__FILE__), array('op' => 'userViewAll', 'dept'=> $ticket->getVar('department'))), |
1386
|
|
|
'priority'=>$ticket->getVar('priority'), |
1387
|
|
|
'posted'=>$ticket->posted(), |
1388
|
|
|
'elapsed'=>$ticket->elapsed()); |
1389
|
|
|
} |
1390
|
|
|
$has_userTickets = count($userTickets) > 0; |
1391
|
|
|
if($has_userTickets){ |
1392
|
|
|
$xoopsTpl->assign('xhelp_userTickets', $aUserTickets); |
|
|
|
|
1393
|
|
|
} else { |
1394
|
|
|
$xoopsTpl->assign('xhelp_userTickets', 0); |
1395
|
|
|
} |
1396
|
|
|
|
1397
|
|
|
$javascript = "<script type=\"text/javascript\" src=\"". XHELP_BASE_URL ."/include/functions.js\"></script> |
1398
|
|
|
<script type=\"text/javascript\" src='".XHELP_SCRIPT_URL."/changeSelectedState.php?client'></script> |
1399
|
|
|
<script type=\"text/javascript\"> |
1400
|
|
|
<!-- |
1401
|
|
|
function states_onchange() |
1402
|
|
|
{ |
1403
|
|
|
state = xoopsGetElementById('state'); |
1404
|
|
|
var sH = new xhelpweblib(stateHandler); |
1405
|
|
|
sH.statusesbystate(state.value); |
1406
|
|
|
} |
1407
|
|
|
|
1408
|
|
|
var stateHandler = { |
1409
|
|
|
statusesbystate: function(result){ |
1410
|
|
|
var statuses = gE('status'); |
1411
|
|
|
xhelpFillSelect(statuses, result); |
1412
|
|
|
} |
1413
|
|
|
} |
1414
|
|
|
|
1415
|
|
|
function window_onload() |
1416
|
|
|
{ |
1417
|
|
|
xhelpDOMAddEvent(xoopsGetElementById('state'), 'change', states_onchange, true); |
1418
|
|
|
} |
1419
|
|
|
|
1420
|
|
|
window.setTimeout('window_onload()', 1500); |
1421
|
|
|
//--> |
1422
|
|
|
</script>"; |
1423
|
|
|
|
1424
|
|
|
$xoopsTpl->assign('xhelp_baseURL', XHELP_BASE_URL); |
1425
|
|
|
$xoopsTpl->assign('xhelp_has_userTickets', $has_userTickets); |
1426
|
|
|
$xoopsTpl->assign('xhelp_viewAll', true); |
1427
|
|
|
$xoopsTpl->assign('xhelp_priorities', array(5, 4, 3, 2, 1)); |
1428
|
|
|
$xoopsTpl->assign('xhelp_priorities_desc', array('5' => _XHELP_PRIORITY5, '4' => _XHELP_PRIORITY4,'3' => _XHELP_PRIORITY3, '2' => _XHELP_PRIORITY2, '1' => _XHELP_PRIORITY1)); |
1429
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XHELP_IMAGE_URL .'/'); |
1430
|
|
|
$xoopsTpl->assign('xoops_module_header',$javascript.$xhelp_module_header); |
1431
|
|
|
$xoopsTpl->assign('xhelp_limit_options', array(-1 => _XHELP_TEXT_SELECT_ALL, 10 => '10', 15 => '15', 20 => '20', 30 => '30')); |
1432
|
|
|
$xoopsTpl->assign('xhelp_filter', array('department' => $dept, |
1433
|
|
|
'status' => $status, |
1434
|
|
|
'limit' => $limit, |
1435
|
|
|
'start' => $start, |
1436
|
|
|
'sort' => $sort, |
1437
|
|
|
'order' => $order, |
1438
|
|
|
'state' => $state)); |
1439
|
|
|
$xoopsTpl->append('xhelp_department_values', 0); |
1440
|
|
|
$xoopsTpl->append('xhelp_department_options', _XHELP_TEXT_SELECT_ALL); |
1441
|
|
|
|
1442
|
|
|
//$depts = getVisibleDepartments($depts); |
1443
|
|
|
$hMembership =& xhelpGetHandler('membership'); |
1444
|
|
|
$depts =& $hMembership->getVisibleDepartments($xoopsUser->getVar('uid')); |
1445
|
|
|
foreach($depts as $xhelp_id=>$obj) { |
1446
|
|
|
$xoopsTpl->append('xhelp_department_values', $xhelp_id); |
1447
|
|
|
$xoopsTpl->append('xhelp_department_options', $obj->getVar('department')); |
1448
|
|
|
} |
1449
|
|
|
|
1450
|
|
|
$hStatus =& xhelpGetHandler('status'); |
1451
|
|
|
$crit = new Criteria('', ''); |
1452
|
|
|
$crit->setSort('description'); |
1453
|
|
|
$crit->setOrder('ASC'); |
1454
|
|
|
$statuses =& $hStatus->getObjects($crit); |
1455
|
|
|
|
1456
|
|
|
$xoopsTpl->append('xhelp_status_options', _XHELP_TEXT_SELECT_ALL); |
1457
|
|
|
$xoopsTpl->append('xhelp_status_values', -1); |
1458
|
|
|
foreach($statuses as $status){ |
1459
|
|
|
$xoopsTpl->append('xhelp_status_options', $status->getVar('description')); |
1460
|
|
|
$xoopsTpl->append('xhelp_status_values', $status->getVar('id')); |
1461
|
|
|
} |
1462
|
|
|
|
1463
|
|
|
$xoopsTpl->assign('xhelp_department_current', $dept); |
1464
|
|
|
$xoopsTpl->assign('xhelp_status_current', $status); |
1465
|
|
|
$xoopsTpl->assign('xhelp_state_options', array_keys($state_opt)); |
1466
|
|
|
$xoopsTpl->assign('xhelp_state_values', array_values($state_opt)); |
1467
|
|
|
|
1468
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); |
1469
|
|
|
} |
1470
|
|
|
|
1471
|
|
|
function _makeBatchTicketArray(&$oTickets, &$depts, &$all_users, &$j, $task) |
1472
|
|
|
{ |
1473
|
|
|
global $xhelp_staff; |
|
|
|
|
1474
|
|
|
|
1475
|
|
|
$sortedTickets['good'] = array(); |
|
|
|
|
1476
|
|
|
$sortedTickets['bad'] = array(); |
1477
|
|
|
foreach($oTickets as $ticket){ |
1478
|
|
|
$dept = @$depts[$ticket->getVar('department')]; |
1479
|
|
|
if(!$hasRights = $xhelp_staff->checkRoleRights($task, $ticket->getVar('department'))){ |
1480
|
|
|
$sortedTickets['bad'][] = array( |
1481
|
|
|
'id' => $ticket->getVar('id'), |
1482
|
|
|
'uid' => $ticket->getVar('uid'), |
1483
|
|
|
'subject' => xoops_substr($ticket->getVar('subject'),0,35), |
1484
|
|
|
'full_subject' => $ticket->getVar('subject'), |
1485
|
|
|
'description' => $ticket->getVar('description'), |
1486
|
|
|
'department' => _safeDepartmentName($dept), |
1487
|
|
|
'departmentid' => $ticket->getVar('department'), |
1488
|
|
|
'departmenturl' => xhelpMakeURI('index.php', array('op' => 'staffViewAll', 'dept'=> $ticket->getVar('department'))), |
1489
|
|
|
'priority' => $ticket->getVar('priority'), |
1490
|
|
|
'status' => xhelpGetStatus($ticket->getVar('status')), |
1491
|
|
|
'posted' => $ticket->posted(), |
1492
|
|
|
'ownership' => _XHELP_MESSAGE_NOOWNER, |
1493
|
|
|
'ownerid' => $ticket->getVar('ownership'), |
1494
|
|
|
'closedBy' => $ticket->getVar('closedBy'), |
1495
|
|
|
'totalTimeSpent'=> $ticket->getVar('totalTimeSpent'), |
1496
|
|
|
'uname' => '', |
1497
|
|
|
'userinfo' => XHELP_SITE_URL . '/userinfo.php?uid=' . $ticket->getVar('uid'), |
1498
|
|
|
'ownerinfo' => '', |
1499
|
|
|
'url' => XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'), |
1500
|
|
|
'overdue' => $ticket->isOverdue()); |
1501
|
|
|
} else { |
1502
|
|
|
$sortedTickets['good'][] = array( |
1503
|
|
|
'id' => $ticket->getVar('id'), |
1504
|
|
|
'uid' => $ticket->getVar('uid'), |
1505
|
|
|
'subject' => xoops_substr($ticket->getVar('subject'),0,35), |
1506
|
|
|
'full_subject' => $ticket->getVar('subject'), |
1507
|
|
|
'description' => $ticket->getVar('description'), |
1508
|
|
|
'department' => _safeDepartmentName($dept), |
1509
|
|
|
'departmentid' => $ticket->getVar('department'), |
1510
|
|
|
'departmenturl' => xhelpMakeURI('index.php', array('op' => 'staffViewAll', 'dept'=> $ticket->getVar('department'))), |
1511
|
|
|
'priority' => $ticket->getVar('priority'), |
1512
|
|
|
'status' => xhelpGetStatus($ticket->getVar('status')), |
1513
|
|
|
'posted' => $ticket->posted(), |
1514
|
|
|
'ownership' => _XHELP_MESSAGE_NOOWNER, |
1515
|
|
|
'ownerid' => $ticket->getVar('ownership'), |
1516
|
|
|
'closedBy' => $ticket->getVar('closedBy'), |
1517
|
|
|
'totalTimeSpent'=> $ticket->getVar('totalTimeSpent'), |
1518
|
|
|
'uname' => '', |
1519
|
|
|
'userinfo' => XHELP_SITE_URL . '/userinfo.php?uid=' . $ticket->getVar('uid'), |
1520
|
|
|
'ownerinfo' => '', |
1521
|
|
|
'url' => XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'), |
1522
|
|
|
'overdue' => $ticket->isOverdue()); |
1523
|
|
|
} |
1524
|
|
|
$all_users[$ticket->getVar('uid')] = ''; |
1525
|
|
|
$all_users[$ticket->getVar('ownership')] = ''; |
1526
|
|
|
$all_users[$ticket->getVar('closedBy')] = ''; |
1527
|
|
|
$j++; |
1528
|
|
|
} |
1529
|
|
|
|
1530
|
|
|
return $sortedTickets; |
1531
|
|
|
} |
1532
|
|
|
|
1533
|
|
|
function _updateBatchTicketInfo(&$sortedTickets, &$users, &$j) |
|
|
|
|
1534
|
|
|
{ |
1535
|
|
|
global $xoopsConfig; |
|
|
|
|
1536
|
|
|
|
1537
|
|
|
//Update tickets with user information |
1538
|
|
|
$aTicketTypes = array('good', 'bad'); |
1539
|
|
|
foreach($aTicketTypes as $ticketType){ |
1540
|
|
|
for($j=0;$j<count($sortedTickets[$ticketType]);$j++) { |
|
|
|
|
1541
|
|
|
if (isset($users[$sortedTickets[$ticketType][$j]['uid'] ])) { |
1542
|
|
|
$sortedTickets[$ticketType][$j]['uname'] = $users[$sortedTickets[$ticketType][$j]['uid']]; |
1543
|
|
|
} else { |
1544
|
|
|
$sortedTickets[$ticketType][$j]['uname'] = $xoopsConfig['anonymous']; |
1545
|
|
|
} |
1546
|
|
|
if ($sortedTickets[$ticketType][$j]['ownerid']) { |
1547
|
|
|
if (isset($users[$sortedTickets[$ticketType][$j]['ownerid']])) { |
1548
|
|
|
$sortedTickets[$ticketType][$j]['ownership'] = $users[$sortedTickets[$ticketType][$j]['ownerid']]; |
1549
|
|
|
$sortedTickets[$ticketType][$j]['ownerinfo'] = XOOPS_URL.'/userinfo.php?uid=' . $sortedTickets[$ticketType][$j]['ownerid']; |
1550
|
|
|
} |
1551
|
|
|
} |
1552
|
|
|
} |
1553
|
|
|
} |
1554
|
|
|
|
1555
|
|
|
return $sortedTickets; |
1556
|
|
|
} |
1557
|
|
|
|
The PSR-1: Basic Coding Standard recommends that a file should either introduce new symbols, that is classes, functions, constants or similar, or have side effects. Side effects are anything that executes logic, like for example printing output, changing ini settings or writing to a file.
The idea behind this recommendation is that merely auto-loading a class should not change the state of an application. It also promotes a cleaner style of programming and makes your code less prone to errors, because the logic is not spread out all over the place.
To learn more about the PSR-1, please see the PHP-FIG site on the PSR-1.