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<?php |
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//$Id: addTicket.php,v 1.88 2006/01/03 20:40:33 eric_juden Exp $ |
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if(isset($_GET['deptid'])){ |
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$dept_id = intval($_GET['deptid']); |
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} |
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if(isset($_GET['view_id'])){ |
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$view_id = intval($_GET['view_id']); |
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setCookie("xhelp_logMode", $view_id,time()+60*60*24*30); |
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if(isset($dept_id)){ |
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header("Location: addTicket.php&deptid=$dept_id"); |
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} else { |
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header("Location: addTicket.php"); |
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} |
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} else { |
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if(!isset($_COOKIE['xhelp_logMode'])){ |
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setCookie("xhelp_logMode", 1, time()+60*60*24*30); |
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} else { |
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setCookie("xhelp_logMode", $_COOKIE['xhelp_logMode'], time()+60*60*24*30); |
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} |
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} |
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require_once('header.php'); |
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require_once(XHELP_INCLUDE_PATH.'/events.php'); |
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/* $_eventsrv->advise('new_ticket', xhelp_notificationService::singleton()); |
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$_eventsrv->advise('new_ticket', xhelp_logService::singleton()); |
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$_eventsrv->advise('new_ticket', xhelp_cacheService::singleton()); |
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$_eventsrv->advise('new_response', xhelp_logService::singleton()); |
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$_eventsrv->advise('new_response', xhelp_notificationService::singleton()); |
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$_eventsrv->advise('update_owner', xhelp_notificationService::singleton()); |
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$_eventsrv->advise('update_owner', xhelp_logService::singleton()); */ |
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$hTicket =& xhelpGetHandler('ticket'); |
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$hStaff =& xhelpGetHandler('staff'); |
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$hGroupPerm =& xoops_gethandler('groupperm'); |
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$hMember =& xoops_gethandler('member'); |
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$hMembership =& xhelpGetHandler('membership'); |
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$hFieldDept =& xhelpGetHandler('ticketFieldDepartment'); |
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$module_id = $xoopsModule->getVar('mid'); |
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if($xoopsUser){ |
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if(!isset($dept_id)){ |
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$dept_id = xhelpGetMeta("default_department"); |
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} |
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if(isset($_GET['saveTicket']) && $_GET['saveTicket'] == 1){ |
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_saveTicket(); |
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} |
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if(!isset($_POST['addTicket'])){ // Initial load of page |
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$xoopsOption['template_main'] = 'xhelp_addTicket.html'; // Always set main template before including the header |
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include(XOOPS_ROOT_PATH . '/header.php'); |
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$hDepartments =& xhelpGetHandler('department'); // Department handler |
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$crit = new Criteria('',''); |
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$crit->setSort('department'); |
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$departments =& $hDepartments->getObjects($crit); |
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View Code Duplication |
if(count($departments) == 0){ |
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$message = _XHELP_MESSAGE_NO_DEPTS; |
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redirect_header(XHELP_BASE_URL."/index.php", 3, $message); |
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} |
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$aDept = array(); |
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$myGroups =& $hMember->getGroupsByUser($xoopsUser->getVar('uid')); |
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if(($xhelp_isStaff) && ($xoopsModuleConfig['xhelp_deptVisibility'] == 0)){ // If staff are not applied |
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View Code Duplication |
foreach($departments as $dept){ |
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$deptid = $dept->getVar('id'); |
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$aDept[] = array('id'=>$deptid, |
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'department'=>$dept->getVar('department')); |
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} |
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} else { |
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foreach($departments as $dept){ |
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$deptid = $dept->getVar('id'); |
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foreach($myGroups as $group){ // Check for user to be in multiple groups |
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if($hGroupPerm->checkRight(_XHELP_GROUP_PERM_DEPT, $deptid, $group, $module_id)){ |
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//Assign the first value to $dept_id incase the default department property not set |
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if ($dept_id == null) { |
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$dept_id = $deptid; |
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} |
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$aDept[] = array('id'=>$deptid, |
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'department'=>$dept->getVar('department')); |
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break; |
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} |
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} |
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} |
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} |
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// User Dept visibility check |
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if(empty($aDept)){ |
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$message = _XHELP_MESSAGE_NO_DEPTS; |
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redirect_header(XHELP_BASE_URL."/index.php", 3, $message); |
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} |
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$xoopsTpl->assign('xhelp_isUser', true); |
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if($xhelp_isStaff){ |
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$checkStaff =& $hStaff->getByUid($xoopsUser->getVar('uid')); |
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View Code Duplication |
if(!$hasRights = $checkStaff->checkRoleRights(XHELP_SEC_TICKET_ADD)){ |
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$message = _XHELP_MESSAGE_NO_ADD_TICKET; |
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redirect_header(XHELP_BASE_URL."/index.php", 3, $message); |
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} |
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unset($checkStaff); |
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if($hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP, $dept_id)){ |
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$staff =& $hMembership->xoopsUsersByDept($dept_id); |
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$aOwnership = array(); |
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$aOwnership[0] = _XHELP_NO_OWNER; |
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foreach($staff as $stf){ |
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$aOwnership[$stf->getVar('uid')] = $stf->getVar('uname'); |
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} |
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$xoopsTpl->assign('xhelp_aOwnership', $aOwnership); |
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} else { |
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$xoopsTpl->assign('xhelp_aOwnership', false); |
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} |
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} |
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$has_mimes = false; |
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if($xoopsModuleConfig['xhelp_allowUpload']){ |
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// Get available mimetypes for file uploading |
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$hMime =& xhelpGetHandler('mimetype'); |
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$xhelp =& xhelpGetModule(); |
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$mid = $xhelp->getVar('mid'); |
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if(!$xhelp_isStaff){ |
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$crit = new Criteria('mime_user', 1); |
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} else { |
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$crit = new Criteria('mime_admin', 1); |
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} |
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$mimetypes =& $hMime->getObjects($crit); |
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$mimes = ''; |
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View Code Duplication |
foreach($mimetypes as $mime){ |
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if($mimes == ''){ |
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$mimes = $mime->getVar('mime_ext'); |
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} else { |
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$mimes .= ", " . $mime->getVar('mime_ext'); |
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} |
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} |
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$xoopsTpl->assign('xhelp_mimetypes', $mimes); |
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} |
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$xoopsTpl->assign('xhelp_has_logUser', false); |
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if($xhelp_isStaff){ |
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$checkStaff =& $hStaff->getByUid($xoopsUser->getVar('uid')); |
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if($hasRights = $checkStaff->checkRoleRights(XHELP_SEC_TICKET_LOGUSER)){ |
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$xoopsTpl->assign('xhelp_has_logUser', true); |
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} |
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unset($checkStaff); |
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} |
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// Get current dept's custom fields |
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$fields =& $hFieldDept->fieldsByDepartment($dept_id, true); |
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if (!$savedFields =& $_xhelpSession->get('xhelp_custFields')) { |
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$savedFields = array(); |
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} |
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$aFields = array(); |
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View Code Duplication |
foreach($fields as $field){ |
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$values = $field->getVar('fieldvalues'); |
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if ($field->getVar('controltype') == XHELP_CONTROL_YESNO) { |
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$values = array(1 => _YES, 0 => _NO); |
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} |
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// Check for values already submitted, and fill those values in |
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if(array_key_exists($field->getVar('fieldname'), $savedFields)){ |
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$defaultValue = $savedFields[$field->getVar('fieldname')]; |
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} else { |
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$defaultValue = $field->getVar('defaultvalue'); |
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} |
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$aFields[$field->getVar('id')] = |
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array('name' => $field->getVar('name'), |
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'desc' => $field->getVar('description'), |
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'fieldname' => $field->getVar('fieldname'), |
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'defaultvalue' => $defaultValue, |
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'controltype' => $field->getVar('controltype'), |
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'required' => $field->getVar('required'), |
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'fieldlength' => ($field->getVar('fieldlength') < 50 ? $field->getVar('fieldlength') : 50), |
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'maxlength' => $field->getVar('fieldlength'), |
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'weight' => $field->getVar('weight'), |
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'fieldvalues' => $values, |
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'validation' => $field->getVar('validation')); |
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} |
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$xoopsTpl->assign('xhelp_custFields', $aFields); |
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if(!empty($aFields)){ |
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$xoopsTpl->assign('xhelp_hasCustFields', true); |
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} else { |
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$xoopsTpl->assign('xhelp_hasCustFields', false); |
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} |
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$javascript = "<script type=\"text/javascript\" src=\"". XHELP_BASE_URL ."/include/functions.js\"></script> |
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<script type=\"text/javascript\" src='".XHELP_SCRIPT_URL."/addTicketDeptChange.php?client'></script> |
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<script type=\"text/javascript\"> |
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<!-- |
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function departments_onchange() |
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{ |
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dept = xoopsGetElementById('departments'); |
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var wl = new xhelpweblib(fieldHandler); |
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wl.customfieldsbydept(dept.value);\n"; |
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if($xhelp_isStaff){ |
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$javascript .= "var w = new xhelpweblib(staffHandler); |
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w.staffbydept(dept.value);\n"; |
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} |
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$javascript .= "} |
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var staffHandler = { |
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staffbydept: function(result){"; |
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if($xhelp_isStaff){ |
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if (isset($_COOKIE['xhelp_logMode']) && $_COOKIE['xhelp_logMode'] == 2 && $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP, $dept_id)) { |
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$javascript .= "var sel = gE('owner');"; |
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$javascript .= "xhelpFillStaffSelect(sel, result);\n"; |
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} |
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} |
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$javascript .= "} |
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} |
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var fieldHandler = { |
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customfieldsbydept: function(result){ |
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var tbl = gE('tblAddTicket');\n"; |
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if ($xhelp_isStaff && isset($_COOKIE['xhelp_logMode']) && $_COOKIE['xhelp_logMode'] == 2) { |
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$javascript.="var beforeele = gE('privResponse');\n"; |
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} else { |
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$javascript.="var beforeele = gE('addButtons');\n"; |
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} |
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$javascript.="tbody = tbl.tBodies[0];\n"; |
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$javascript .="xhelpFillCustomFlds(tbody, result, beforeele); |
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} |
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} |
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function window_onload() |
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{ |
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xhelpDOMAddEvent(xoopsGetElementById('departments'), 'change', departments_onchange, true); |
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} |
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window.setTimeout('window_onload()', 1500); |
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//--> |
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</script>"; |
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$xoopsTpl->assign('xhelp_baseURL', XHELP_BASE_URL); |
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$xoopsTpl->assign('xhelp_includeURL', XHELP_INCLUDE_URL); |
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$xoopsTpl->assign('xoops_module_header', $javascript. $xhelp_module_header); |
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$xoopsTpl->assign('xhelp_allowUpload', $xoopsModuleConfig['xhelp_allowUpload']); |
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$xoopsTpl->assign('xhelp_text_lookup', _XHELP_TEXT_LOOKUP); |
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$xoopsTpl->assign('xhelp_text_email', _XHELP_TEXT_EMAIL); |
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$xoopsTpl->assign('xhelp_imagePath', XOOPS_URL . '/modules/xhelp/images/'); |
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$xoopsTpl->assign('xhelp_departments', $aDept); |
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$xoopsTpl->assign('xhelp_current_file', basename(__file__)); |
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$xoopsTpl->assign('xhelp_priorities', array(5, 4, 3, 2, 1)); |
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$xoopsTpl->assign('xhelp_priorities_desc', array('5' => _XHELP_PRIORITY5, '4' => _XHELP_PRIORITY4,'3' => _XHELP_PRIORITY3, '2' => _XHELP_PRIORITY2, '1' => _XHELP_PRIORITY1)); |
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$xoopsTpl->assign('xhelp_default_priority', XHELP_DEFAULT_PRIORITY); |
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$xoopsTpl->assign('xhelp_currentUser', $xoopsUser->getVar('uid')); |
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$xoopsTpl->assign('xhelp_numTicketUploads', $xoopsModuleConfig['xhelp_numTicketUploads']); |
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if(isset($_POST['logFor'])){ |
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$uid = $_POST['logFor']; |
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$username = $xoopsUser->getUnameFromId($uid); |
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$xoopsTpl->assign('xhelp_username', $username); |
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$xoopsTpl->assign('xhelp_user_id', $uid); |
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} else { |
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$uid = $xoopsUser->getVar('uid'); |
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$username = $xoopsUser->getVar('uname'); |
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$xoopsTpl->assign('xhelp_username', $username); |
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$xoopsTpl->assign('xhelp_user_id', $uid); |
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} |
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$xoopsTpl->assign('xhelp_isStaff', $xhelp_isStaff); |
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if(!isset($_COOKIE['xhelp_logMode'])){ |
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$xoopsTpl->assign('xhelp_logMode', 1); |
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} else { |
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$xoopsTpl->assign('xhelp_logMode', $_COOKIE['xhelp_logMode']); |
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} |
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271
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272
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if($xhelp_isStaff){ |
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if(isset($_COOKIE['xhelp_logMode']) && $_COOKIE['xhelp_logMode'] == 2){ |
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$hStatus =& xhelpGetHandler('status'); |
|
275
|
|
|
$crit = new Criteria('', ''); |
|
276
|
|
|
$crit->setSort('description'); |
|
277
|
|
|
$crit->setOrder('ASC'); |
|
278
|
|
|
$statuses =& $hStatus->getObjects($crit); |
|
279
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$aStatuses = array(); |
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280
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View Code Duplication |
foreach($statuses as $status){ |
|
281
|
|
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$aStatuses[$status->getVar('id')] = array('id' => $status->getVar('id'), |
|
282
|
|
|
'desc' => $status->getVar('description'), |
|
283
|
|
|
'state' => $status->getVar('state')); |
|
284
|
|
|
} |
|
285
|
|
|
|
|
286
|
|
|
$xoopsTpl->assign('xhelp_statuses', $aStatuses); |
|
287
|
|
|
} |
|
288
|
|
|
$xoopsTpl->assign('xhelp_savedSearches', $aSavedSearches); |
|
289
|
|
|
} |
|
290
|
|
|
|
|
291
|
|
|
$errors = array(); |
|
292
|
|
|
$aElements = array(); |
|
293
|
|
View Code Duplication |
if($validateErrors =& $_xhelpSession->get('xhelp_validateError')){ |
|
294
|
|
|
foreach($validateErrors as $fieldname=>$error){ |
|
295
|
|
|
if(!empty($error['errors'])){ |
|
296
|
|
|
$aElements[] = $fieldname; |
|
297
|
|
|
foreach($error['errors'] as $err){ |
|
298
|
|
|
$errors[$fieldname] = $err; |
|
299
|
|
|
} |
|
300
|
|
|
} |
|
301
|
|
|
} |
|
302
|
|
|
$xoopsTpl->assign('xhelp_errors', $errors); |
|
303
|
|
|
} else { |
|
304
|
|
|
$xoopsTpl->assign('xhelp_errors', null); |
|
305
|
|
|
} |
|
306
|
|
|
|
|
307
|
|
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$elements = array('subject', 'description'); |
|
308
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View Code Duplication |
foreach($elements as $element){ // Foreach element in the predefined list |
|
309
|
|
|
$xoopsTpl->assign("xhelp_element_$element", "formButton"); |
|
310
|
|
|
foreach($aElements as $aElement){ // Foreach that has an error |
|
311
|
|
|
if($aElement == $element){ // If the names are equal |
|
312
|
|
|
$xoopsTpl->assign("xhelp_element_$element", "validateError"); |
|
313
|
|
|
break; |
|
314
|
|
|
} |
|
315
|
|
|
} |
|
316
|
|
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} |
|
317
|
|
|
|
|
318
|
|
|
if ($ticket =& $_xhelpSession->get('xhelp_ticket')) { |
|
319
|
|
|
$xoopsTpl->assign('xhelp_ticket_uid', $ticket['uid']); |
|
320
|
|
|
$xoopsTpl->assign('xhelp_ticket_username', $xoopsUser->getUnameFromId($ticket['uid'])); |
|
321
|
|
|
$xoopsTpl->assign('xhelp_ticket_subject', stripslashes($ticket['subject'])); |
|
322
|
|
|
$xoopsTpl->assign('xhelp_ticket_description', stripslashes($ticket['description'])); |
|
323
|
|
|
$xoopsTpl->assign('xhelp_ticket_department', $ticket['department']); |
|
324
|
|
|
$xoopsTpl->assign('xhelp_ticket_priority', $ticket['priority']); |
|
325
|
|
|
} else { |
|
326
|
|
|
$xoopsTpl->assign('xhelp_ticket_uid', $uid); |
|
327
|
|
|
$xoopsTpl->assign('xhelp_ticket_username', $username); |
|
328
|
|
|
$xoopsTpl->assign('xhelp_ticket_subject', null); |
|
329
|
|
|
$xoopsTpl->assign('xhelp_ticket_description', null); |
|
330
|
|
|
$xoopsTpl->assign('xhelp_ticket_department', $dept_id); |
|
331
|
|
|
$xoopsTpl->assign('xhelp_ticket_priority', XHELP_DEFAULT_PRIORITY); |
|
332
|
|
|
} |
|
333
|
|
|
|
|
334
|
|
|
if($response =& $_xhelpSession->get('xhelp_response')){ |
|
335
|
|
|
$xoopsTpl->assign('xhelp_response_uid', $response['uid']); |
|
336
|
|
|
$xoopsTpl->assign('xhelp_response_message', $response['message']); |
|
337
|
|
|
$xoopsTpl->assign('xhelp_response_timespent', $response['timeSpent']); |
|
338
|
|
|
$xoopsTpl->assign('xhelp_response_userIP', $response['userIP']); |
|
339
|
|
|
$xoopsTpl->assign('xhelp_response_private', $response['private']); |
|
340
|
|
|
$xoopsTpl->assign('xhelp_ticket_status', $response['status']); |
|
341
|
|
|
$xoopsTpl->assign('xhelp_ticket_ownership', $response['owner']); |
|
342
|
|
|
} else { |
|
343
|
|
|
$xoopsTpl->assign('xhelp_response_uid', null); |
|
344
|
|
|
$xoopsTpl->assign('xhelp_response_message', null); |
|
345
|
|
|
$xoopsTpl->assign('xhelp_response_timeSpent', null); |
|
346
|
|
|
$xoopsTpl->assign('xhelp_response_userIP', null); |
|
347
|
|
|
$xoopsTpl->assign('xhelp_response_private', null); |
|
348
|
|
|
$xoopsTpl->assign('xhelp_ticket_status', 1); |
|
349
|
|
|
$xoopsTpl->assign('xhelp_ticket_ownership', 0); |
|
350
|
|
|
} |
|
351
|
|
|
|
|
352
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); //Include the page footer |
|
353
|
|
|
} else { |
|
354
|
|
|
$dept_id = intval($_POST['departments']); |
|
355
|
|
|
|
|
356
|
|
|
require_once(XHELP_CLASS_PATH.'/validator.php'); |
|
357
|
|
|
$v = array(); |
|
358
|
|
|
$v['subject'][] = new ValidateLength($_POST['subject'], 2, 255); |
|
359
|
|
|
$v['description'][] = new ValidateLength($_POST['description'], 2); |
|
360
|
|
|
|
|
361
|
|
|
// Get current dept's custom fields |
|
362
|
|
|
$fields =& $hFieldDept->fieldsByDepartment($dept_id, true); |
|
363
|
|
|
$aFields = array(); |
|
364
|
|
|
|
|
365
|
|
View Code Duplication |
foreach($fields as $field){ |
|
366
|
|
|
$values = $field->getVar('fieldvalues'); |
|
367
|
|
|
if ($field->getVar('controltype') == XHELP_CONTROL_YESNO) { |
|
368
|
|
|
$values = array(1 => _YES, 0 => _NO); |
|
369
|
|
|
} |
|
370
|
|
|
$fieldname = $field->getVar('fieldname'); |
|
371
|
|
|
|
|
372
|
|
|
if($field->getVar('controltype') != XHELP_CONTROL_FILE) { |
|
373
|
|
|
$checkField = $_POST[$fieldname]; |
|
374
|
|
|
} else { |
|
375
|
|
|
$checkField = $_FILES[$fieldname]; |
|
376
|
|
|
} |
|
377
|
|
|
|
|
378
|
|
|
$v[$fieldname][] = new ValidateRegex($checkField, $field->getVar('validation'), $field->getVar('required')); |
|
379
|
|
|
|
|
380
|
|
|
$aFields[$field->getVar('id')] = |
|
381
|
|
|
array('name' => $field->getVar('name'), |
|
382
|
|
|
'desc' => $field->getVar('description'), |
|
383
|
|
|
'fieldname' => $field->getVar('fieldname'), |
|
384
|
|
|
'defaultvalue' => $field->getVar('defaultvalue'), |
|
385
|
|
|
'controltype' => $field->getVar('controltype'), |
|
386
|
|
|
'required' => $field->getVar('required'), |
|
387
|
|
|
'fieldlength' => $field->getVar('fieldlength'), |
|
388
|
|
|
'maxlength' => ($field->getVar('fieldlength') < 50 ? $field->getVar('fieldlength') : 50), |
|
389
|
|
|
'weight' => $field->getVar('weight'), |
|
390
|
|
|
'fieldvalues' => $values, |
|
391
|
|
|
'validation' => $field->getVar('validation')); |
|
392
|
|
|
} |
|
393
|
|
|
|
|
394
|
|
|
_saveTicket($aFields); // Save ticket information in a session |
|
|
|
|
|
|
395
|
|
|
|
|
396
|
|
|
// Perform each validation |
|
397
|
|
|
$fields = array(); |
|
398
|
|
|
$errors = array(); |
|
399
|
|
View Code Duplication |
foreach($v as $fieldname=>$validator) { |
|
400
|
|
|
if (!xhelpCheckRules($validator, $errors)) { |
|
401
|
|
|
//Mark field with error |
|
402
|
|
|
$fields[$fieldname]['haserrors'] = true; |
|
403
|
|
|
$fields[$fieldname]['errors'] = $errors; |
|
404
|
|
|
} else { |
|
405
|
|
|
$fields[$fieldname]['haserrors'] = false; |
|
406
|
|
|
} |
|
407
|
|
|
} |
|
408
|
|
|
|
|
409
|
|
View Code Duplication |
if(!empty($errors)){ |
|
410
|
|
|
$_xhelpSession->set('xhelp_validateError', $fields); |
|
411
|
|
|
$message = _XHELP_MESSAGE_VALIDATE_ERROR; |
|
412
|
|
|
header("Location: ".XHELP_BASE_URL."/addTicket.php"); |
|
413
|
|
|
exit(); |
|
414
|
|
|
} |
|
415
|
|
|
|
|
416
|
|
|
//$hTicket =& xhelpGetHandler('ticket'); |
|
417
|
|
|
$ticket =& $hTicket->create(); |
|
418
|
|
|
$ticket->setVar('uid', $_POST['user_id']); |
|
419
|
|
|
$ticket->setVar('subject', $_POST['subject']); |
|
420
|
|
|
$ticket->setVar('description', $_POST['description']); |
|
421
|
|
|
$ticket->setVar('department', $dept_id); |
|
422
|
|
|
$ticket->setVar('priority', $_POST['priority']); |
|
423
|
|
|
if($xhelp_isStaff && $_COOKIE['xhelp_logMode'] == 2){ |
|
424
|
|
|
$ticket->setVar('status', $_POST['status']); // Set status |
|
425
|
|
|
if (isset($_POST['owner'])) { //Check if user claimed ownership |
|
426
|
|
|
if ($_POST['owner'] > 0) { |
|
427
|
|
|
$oldOwner = 0; |
|
428
|
|
|
$_xhelpSession->set('xhelp_oldOwner', $oldOwner); |
|
429
|
|
|
$ticket->setVar('ownership', $_POST['owner']); |
|
430
|
|
|
$_xhelpSession->set('xhelp_changeOwner', true); |
|
431
|
|
|
} |
|
432
|
|
|
} |
|
433
|
|
|
$_xhelpSession->set('xhelp_ticket_ownership', $_POST['owner']); // Store in session |
|
434
|
|
|
} else { |
|
435
|
|
|
$ticket->setVar('status', 1); |
|
436
|
|
|
} |
|
437
|
|
|
$ticket->setVar('posted', time()); |
|
438
|
|
|
$ticket->setVar('userIP', getenv("REMOTE_ADDR")); |
|
439
|
|
|
$ticket->setVar('overdueTime', $ticket->getVar('posted') + ($xoopsModuleConfig['xhelp_overdueTime'] *60*60)); |
|
440
|
|
|
|
|
441
|
|
|
$aUploadFiles = array(); |
|
442
|
|
View Code Duplication |
if($xoopsModuleConfig['xhelp_allowUpload']){ |
|
443
|
|
|
foreach($_FILES as $key=>$aFile){ |
|
444
|
|
|
$pos = strpos($key, 'userfile'); |
|
445
|
|
|
if($pos !== false && is_uploaded_file($aFile['tmp_name'])){ // In the userfile array and uploaded file? |
|
446
|
|
|
if ($ret = $ticket->checkUpload($key, $allowed_mimetypes, $errors)) { |
|
447
|
|
|
$aUploadFiles[$key] = $aFile; |
|
448
|
|
|
} else { |
|
449
|
|
|
$errorstxt = implode('<br />', $errors); |
|
450
|
|
|
$message = sprintf(_XHELP_MESSAGE_FILE_ERROR, $errorstxt); |
|
451
|
|
|
redirect_header(XHELP_BASE_URL."/addTicket.php", 5, $message); |
|
452
|
|
|
} |
|
453
|
|
|
} |
|
454
|
|
|
} |
|
455
|
|
|
} |
|
456
|
|
|
|
|
457
|
|
|
if($hTicket->insert($ticket)){ |
|
458
|
|
|
|
|
459
|
|
|
$hMember =& xoops_gethandler('member'); |
|
460
|
|
|
$newUser =& $hMember->getUser($ticket->getVar('uid')); |
|
461
|
|
|
$ticket->addSubmitter($newUser->getVar('email'), $newUser->getVar('uid')); |
|
462
|
|
|
|
|
463
|
|
View Code Duplication |
if(count($aUploadFiles) > 0){ // Has uploaded files? |
|
464
|
|
|
foreach($aUploadFiles as $key=>$aFile){ |
|
465
|
|
|
$file = $ticket->storeUpload($key, null, $allowed_mimetypes); |
|
466
|
|
|
$_eventsrv->trigger('new_file', array(&$ticket, &$file)); |
|
467
|
|
|
} |
|
468
|
|
|
} |
|
469
|
|
|
|
|
470
|
|
|
// Add custom field values to db |
|
471
|
|
|
$hTicketValues = xhelpGetHandler('ticketValues'); |
|
472
|
|
|
$ticketValues = $hTicketValues->create(); |
|
473
|
|
|
|
|
474
|
|
View Code Duplication |
foreach($aFields as $field){ |
|
475
|
|
|
$fieldname = $field['fieldname']; |
|
476
|
|
|
$fieldtype = $field['controltype']; |
|
477
|
|
|
|
|
478
|
|
|
if($fieldtype == XHELP_CONTROL_FILE){ // If custom field was a file upload |
|
479
|
|
|
if($xoopsModuleConfig['xhelp_allowUpload']){ // If uploading is allowed |
|
480
|
|
|
if(is_uploaded_file($_FILES[$fieldname]['tmp_name'])){ |
|
481
|
|
|
if (!$ret = $ticket->checkUpload($fieldname, $allowed_mimetypes, $errors)) { |
|
482
|
|
|
$errorstxt = implode('<br />', $errors); |
|
483
|
|
|
|
|
484
|
|
|
$message = sprintf(_XHELP_MESSAGE_FILE_ERROR, $errorstxt); |
|
485
|
|
|
redirect_header(XHELP_BASE_URL."/addTicket.php", 5, $message); |
|
486
|
|
|
} |
|
487
|
|
|
if($file = $ticket->storeUpload($fieldname, -1, $allowed_mimetypes)){ |
|
488
|
|
|
$ticketValues->setVar($fieldname, $file->getVar('id') . "_" . $_FILES[$fieldname]['name']); |
|
489
|
|
|
} |
|
490
|
|
|
} |
|
491
|
|
|
} |
|
492
|
|
|
} else { |
|
493
|
|
|
$fieldvalue = $_POST[$fieldname]; |
|
494
|
|
|
$ticketValues->setVar($fieldname, $fieldvalue); |
|
495
|
|
|
} |
|
496
|
|
|
} |
|
497
|
|
|
$ticketValues->setVar('ticketid', $ticket->getVar('id')); |
|
498
|
|
|
|
|
499
|
|
|
if(!$hTicketValues->insert($ticketValues)){ |
|
500
|
|
|
$message = _XHELP_MESSAGE_NO_CUSTFLD_ADDED; |
|
501
|
|
|
} |
|
502
|
|
|
|
|
503
|
|
|
$_eventsrv->trigger('new_ticket', array(&$ticket)); |
|
504
|
|
|
|
|
505
|
|
|
if ($_xhelpSession->get('xhelp_changeOwner')) { |
|
506
|
|
|
$oldOwner = $_xhelpSession->get('xhelp_oldOwner'); |
|
507
|
|
|
$_eventsrv->trigger('update_owner', array(&$ticket, $oldOwner, $xoopsUser->getVar('uid'))); |
|
508
|
|
|
$_xhelpSession->del('xhelp_changeOwner'); |
|
509
|
|
|
$_xhelpSession->del('xhelp_oldOwner'); |
|
510
|
|
|
$_xhelpSession->del('xhelp_ticket_ownership'); |
|
511
|
|
|
} |
|
512
|
|
|
|
|
513
|
|
|
// Add response |
|
514
|
|
|
if($xhelp_isStaff && $_COOKIE['xhelp_logMode'] == 2){ // Make sure user is a staff member and is using advanced form |
|
515
|
|
|
if($_POST['response'] != ''){ // Don't run if no value for response |
|
516
|
|
|
$hResponse =& xhelpGetHandler('responses'); |
|
517
|
|
|
$newResponse =& $hResponse->create(); |
|
518
|
|
|
$newResponse->setVar('uid', $xoopsUser->getVar('uid')); |
|
519
|
|
|
$newResponse->setVar('ticketid', $ticket->getVar('id')); |
|
520
|
|
|
$newResponse->setVar('message', $_POST['response']); |
|
521
|
|
|
$newResponse->setVar('timeSpent', $_POST['timespent']); |
|
522
|
|
|
$newResponse->setVar('updateTime', $ticket->getVar('posted')); |
|
523
|
|
|
$newResponse->setVar('userIP', $ticket->getVar('userIP')); |
|
524
|
|
|
if(isset($_POST['private'])){ |
|
525
|
|
|
$newResponse->setVar('private', $_POST['private']); |
|
526
|
|
|
} |
|
527
|
|
|
if($hResponse->insert($newResponse)){ |
|
528
|
|
|
$_eventsrv->trigger('new_response', array(&$ticket, &$newResponse)); |
|
529
|
|
|
$_xhelpSession->del('xhelp_response'); |
|
530
|
|
|
} |
|
531
|
|
|
} |
|
532
|
|
|
} |
|
533
|
|
|
|
|
534
|
|
|
$_xhelpSession->del('xhelp_ticket'); |
|
535
|
|
|
$_xhelpSession->del('xhelp_validateError'); |
|
536
|
|
|
$_xhelpSession->del('xhelp_custFields'); |
|
537
|
|
|
|
|
538
|
|
|
$message = _XHELP_MESSAGE_ADDTICKET; |
|
539
|
|
|
} else { |
|
540
|
|
|
//$_xhelpSession->set('xhelp_ticket', $ticket); |
|
541
|
|
|
$message = _XHELP_MESSAGE_ADDTICKET_ERROR . $ticket->getHtmlErrors(); // Unsuccessfully added new ticket |
|
542
|
|
|
} |
|
543
|
|
|
redirect_header(XHELP_BASE_URL."/index.php", 5, $message); |
|
544
|
|
|
} |
|
545
|
|
|
} else { // If not a user |
|
546
|
|
|
$config_handler =& xoops_gethandler('config'); |
|
547
|
|
|
//$xoopsConfigUser =& $config_handler->getConfigsByCat(XOOPS_CONF_USER); |
|
548
|
|
|
$xoopsConfigUser = array(); |
|
549
|
|
|
$crit = new CriteriaCompo(new Criteria('conf_name', 'allow_register'), 'OR'); |
|
550
|
|
|
$crit->add(new Criteria('conf_name', 'activation_type'), 'OR'); |
|
551
|
|
|
$myConfigs =& $config_handler->getConfigs($crit); |
|
552
|
|
|
|
|
553
|
|
|
foreach($myConfigs as $myConf){ |
|
554
|
|
|
$xoopsConfigUser[$myConf->getVar('conf_name')] = $myConf->getVar('conf_value'); |
|
555
|
|
|
} |
|
556
|
|
View Code Duplication |
if ($xoopsConfigUser['allow_register'] == 0) { // Use to doublecheck that anonymous users are allowed to register |
|
557
|
|
|
header("Location: ".XHELP_BASE_URL."/error.php"); |
|
558
|
|
|
} else { |
|
559
|
|
|
header("Location: ".XHELP_BASE_URL."/anon_addTicket.php"); |
|
560
|
|
|
} |
|
561
|
|
|
exit(); |
|
562
|
|
|
} |
|
563
|
|
|
|
|
564
|
|
|
function _saveTicket($fields = "") |
|
|
|
|
|
|
565
|
|
|
{ |
|
566
|
|
|
global $_xhelpSession, $xhelp_isStaff; |
|
|
|
|
|
|
567
|
|
|
$_xhelpSession->set('xhelp_ticket', |
|
568
|
|
|
array('uid' => $_POST['user_id'], |
|
569
|
|
|
'subject' => $_POST['subject'], |
|
570
|
|
|
'description' => htmlspecialchars($_POST['description'], ENT_QUOTES), |
|
571
|
|
|
'department' => $_POST['departments'], |
|
572
|
|
|
'priority' => $_POST['priority'])); |
|
573
|
|
|
|
|
574
|
|
|
if($xhelp_isStaff && $_COOKIE['xhelp_logMode'] == 2){ |
|
575
|
|
|
$_xhelpSession->set('xhelp_response', |
|
576
|
|
|
array('uid' => $_POST['user_id'], |
|
577
|
|
|
'message' => $_POST['response'], |
|
578
|
|
|
'timeSpent' => $_POST['timespent'], |
|
579
|
|
|
'userIP' => getenv("REMOTE_ADDR"), |
|
580
|
|
|
'private' => (isset($_POST['private'])) ? 1 : 0, |
|
581
|
|
|
'status' => $_POST['status'], |
|
582
|
|
|
'owner' => $_POST['owner'])); |
|
583
|
|
|
} |
|
584
|
|
|
|
|
585
|
|
|
if($fields != ""){ |
|
586
|
|
|
$_xhelpSession->set('xhelp_custFields', $fields); |
|
587
|
|
|
} |
|
588
|
|
|
|
|
589
|
|
|
return true; |
|
590
|
|
|
} |
|
591
|
|
|
|
The PSR-1: Basic Coding Standard recommends that a file should either introduce new symbols, that is classes, functions, constants or similar, or have side effects. Side effects are anything that executes logic, like for example printing output, changing ini settings or writing to a file.
The idea behind this recommendation is that merely auto-loading a class should not change the state of an application. It also promotes a cleaner style of programming and makes your code less prone to errors, because the logic is not spread out all over the place.
To learn more about the PSR-1, please see the PHP-FIG site on the PSR-1.