1
|
|
|
<?php |
|
|
|
|
2
|
|
|
//$Id: addTicket.php,v 1.88 2006/01/03 20:40:33 eric_juden Exp $ |
3
|
|
|
if(isset($_GET['deptid'])){ |
4
|
|
|
$dept_id = intval($_GET['deptid']); |
5
|
|
|
} |
6
|
|
|
|
7
|
|
|
if(isset($_GET['view_id'])){ |
8
|
|
|
$view_id = intval($_GET['view_id']); |
9
|
|
|
setCookie("xhelp_logMode", $view_id,time()+60*60*24*30); |
10
|
|
|
if(isset($dept_id)){ |
11
|
|
|
header("Location: addTicket.php&deptid=$dept_id"); |
12
|
|
|
} else { |
13
|
|
|
header("Location: addTicket.php"); |
14
|
|
|
} |
15
|
|
|
} else { |
16
|
|
|
if(!isset($_COOKIE['xhelp_logMode'])){ |
17
|
|
|
setCookie("xhelp_logMode", 1, time()+60*60*24*30); |
18
|
|
|
} else { |
19
|
|
|
setCookie("xhelp_logMode", $_COOKIE['xhelp_logMode'], time()+60*60*24*30); |
20
|
|
|
} |
21
|
|
|
} |
22
|
|
|
|
23
|
|
|
require_once('header.php'); |
24
|
|
|
require_once(XHELP_INCLUDE_PATH.'/events.php'); |
25
|
|
|
|
26
|
|
|
/* $_eventsrv->advise('new_ticket', xhelp_notificationService::singleton()); |
27
|
|
|
$_eventsrv->advise('new_ticket', xhelp_logService::singleton()); |
28
|
|
|
$_eventsrv->advise('new_ticket', xhelp_cacheService::singleton()); |
29
|
|
|
$_eventsrv->advise('new_response', xhelp_logService::singleton()); |
30
|
|
|
$_eventsrv->advise('new_response', xhelp_notificationService::singleton()); |
31
|
|
|
$_eventsrv->advise('update_owner', xhelp_notificationService::singleton()); |
32
|
|
|
$_eventsrv->advise('update_owner', xhelp_logService::singleton()); */ |
33
|
|
|
|
34
|
|
|
$hTicket =& xhelpGetHandler('ticket'); |
35
|
|
|
$hStaff =& xhelpGetHandler('staff'); |
36
|
|
|
$hGroupPerm =& xoops_gethandler('groupperm'); |
37
|
|
|
$hMember =& xoops_gethandler('member'); |
38
|
|
|
$hMembership =& xhelpGetHandler('membership'); |
39
|
|
|
$hFieldDept =& xhelpGetHandler('ticketFieldDepartment'); |
40
|
|
|
|
41
|
|
|
$module_id = $xoopsModule->getVar('mid'); |
42
|
|
|
|
43
|
|
|
if($xoopsUser){ |
44
|
|
|
if(!isset($dept_id)){ |
45
|
|
|
$dept_id = xhelpGetMeta("default_department"); |
46
|
|
|
} |
47
|
|
|
|
48
|
|
|
if(isset($_GET['saveTicket']) && $_GET['saveTicket'] == 1){ |
49
|
|
|
_saveTicket(); |
50
|
|
|
} |
51
|
|
|
|
52
|
|
|
if(!isset($_POST['addTicket'])){ // Initial load of page |
53
|
|
|
$xoopsOption['template_main'] = 'xhelp_addTicket.html'; // Always set main template before including the header |
54
|
|
|
include(XOOPS_ROOT_PATH . '/header.php'); |
55
|
|
|
|
56
|
|
|
$hDepartments =& xhelpGetHandler('department'); // Department handler |
57
|
|
|
$crit = new Criteria('',''); |
58
|
|
|
$crit->setSort('department'); |
59
|
|
|
$departments =& $hDepartments->getObjects($crit); |
60
|
|
View Code Duplication |
if(count($departments) == 0){ |
61
|
|
|
$message = _XHELP_MESSAGE_NO_DEPTS; |
62
|
|
|
redirect_header(XHELP_BASE_URL."/index.php", 3, $message); |
63
|
|
|
} |
64
|
|
|
$aDept = array(); |
65
|
|
|
$myGroups =& $hMember->getGroupsByUser($xoopsUser->getVar('uid')); |
66
|
|
|
if(($xhelp_isStaff) && ($xoopsModuleConfig['xhelp_deptVisibility'] == 0)){ // If staff are not applied |
67
|
|
View Code Duplication |
foreach($departments as $dept){ |
68
|
|
|
$deptid = $dept->getVar('id'); |
69
|
|
|
$aDept[] = array('id'=>$deptid, |
70
|
|
|
'department'=>$dept->getVar('department')); |
71
|
|
|
} |
72
|
|
|
} else { |
73
|
|
|
foreach($departments as $dept){ |
74
|
|
|
$deptid = $dept->getVar('id'); |
75
|
|
|
foreach($myGroups as $group){ // Check for user to be in multiple groups |
76
|
|
|
if($hGroupPerm->checkRight(_XHELP_GROUP_PERM_DEPT, $deptid, $group, $module_id)){ |
77
|
|
|
//Assign the first value to $dept_id incase the default department property not set |
78
|
|
|
if ($dept_id == null) { |
79
|
|
|
$dept_id = $deptid; |
80
|
|
|
} |
81
|
|
|
$aDept[] = array('id'=>$deptid, |
82
|
|
|
'department'=>$dept->getVar('department')); |
83
|
|
|
break; |
84
|
|
|
} |
85
|
|
|
} |
86
|
|
|
} |
87
|
|
|
} |
88
|
|
|
|
89
|
|
|
// User Dept visibility check |
90
|
|
|
if(empty($aDept)){ |
91
|
|
|
$message = _XHELP_MESSAGE_NO_DEPTS; |
92
|
|
|
redirect_header(XHELP_BASE_URL."/index.php", 3, $message); |
93
|
|
|
} |
94
|
|
|
|
95
|
|
|
$xoopsTpl->assign('xhelp_isUser', true); |
96
|
|
|
|
97
|
|
|
if($xhelp_isStaff){ |
98
|
|
|
$checkStaff =& $hStaff->getByUid($xoopsUser->getVar('uid')); |
99
|
|
View Code Duplication |
if(!$hasRights = $checkStaff->checkRoleRights(XHELP_SEC_TICKET_ADD)){ |
100
|
|
|
$message = _XHELP_MESSAGE_NO_ADD_TICKET; |
101
|
|
|
redirect_header(XHELP_BASE_URL."/index.php", 3, $message); |
102
|
|
|
} |
103
|
|
|
unset($checkStaff); |
104
|
|
|
|
105
|
|
|
if($hasRights = $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP, $dept_id)){ |
106
|
|
|
$staff =& $hMembership->xoopsUsersByDept($dept_id); |
107
|
|
|
|
108
|
|
|
$aOwnership = array(); |
109
|
|
|
$aOwnership[0] = _XHELP_NO_OWNER; |
110
|
|
|
foreach($staff as $stf){ |
111
|
|
|
$aOwnership[$stf->getVar('uid')] = $stf->getVar('uname'); |
112
|
|
|
} |
113
|
|
|
$xoopsTpl->assign('xhelp_aOwnership', $aOwnership); |
114
|
|
|
} else { |
115
|
|
|
$xoopsTpl->assign('xhelp_aOwnership', false); |
116
|
|
|
} |
117
|
|
|
} |
118
|
|
|
|
119
|
|
|
$has_mimes = false; |
120
|
|
|
if($xoopsModuleConfig['xhelp_allowUpload']){ |
121
|
|
|
// Get available mimetypes for file uploading |
122
|
|
|
$hMime =& xhelpGetHandler('mimetype'); |
123
|
|
|
$xhelp =& xhelpGetModule(); |
124
|
|
|
$mid = $xhelp->getVar('mid'); |
125
|
|
|
if(!$xhelp_isStaff){ |
126
|
|
|
$crit = new Criteria('mime_user', 1); |
127
|
|
|
} else { |
128
|
|
|
$crit = new Criteria('mime_admin', 1); |
129
|
|
|
} |
130
|
|
|
$mimetypes =& $hMime->getObjects($crit); |
131
|
|
|
$mimes = ''; |
132
|
|
View Code Duplication |
foreach($mimetypes as $mime){ |
133
|
|
|
if($mimes == ''){ |
134
|
|
|
$mimes = $mime->getVar('mime_ext'); |
135
|
|
|
} else { |
136
|
|
|
$mimes .= ", " . $mime->getVar('mime_ext'); |
137
|
|
|
} |
138
|
|
|
} |
139
|
|
|
$xoopsTpl->assign('xhelp_mimetypes', $mimes); |
140
|
|
|
} |
141
|
|
|
|
142
|
|
|
$xoopsTpl->assign('xhelp_has_logUser', false); |
143
|
|
|
if($xhelp_isStaff){ |
144
|
|
|
$checkStaff =& $hStaff->getByUid($xoopsUser->getVar('uid')); |
145
|
|
|
if($hasRights = $checkStaff->checkRoleRights(XHELP_SEC_TICKET_LOGUSER)){ |
146
|
|
|
$xoopsTpl->assign('xhelp_has_logUser', true); |
147
|
|
|
} |
148
|
|
|
unset($checkStaff); |
149
|
|
|
} |
150
|
|
|
|
151
|
|
|
// Get current dept's custom fields |
152
|
|
|
$fields =& $hFieldDept->fieldsByDepartment($dept_id, true); |
153
|
|
|
|
154
|
|
|
if (!$savedFields =& $_xhelpSession->get('xhelp_custFields')) { |
155
|
|
|
$savedFields = array(); |
156
|
|
|
} |
157
|
|
|
|
158
|
|
|
$aFields = array(); |
159
|
|
View Code Duplication |
foreach($fields as $field){ |
160
|
|
|
$values = $field->getVar('fieldvalues'); |
161
|
|
|
if ($field->getVar('controltype') == XHELP_CONTROL_YESNO) { |
162
|
|
|
$values = array(1 => _YES, 0 => _NO); |
163
|
|
|
} |
164
|
|
|
|
165
|
|
|
// Check for values already submitted, and fill those values in |
166
|
|
|
if(array_key_exists($field->getVar('fieldname'), $savedFields)){ |
167
|
|
|
$defaultValue = $savedFields[$field->getVar('fieldname')]; |
168
|
|
|
} else { |
169
|
|
|
$defaultValue = $field->getVar('defaultvalue'); |
170
|
|
|
} |
171
|
|
|
|
172
|
|
|
$aFields[$field->getVar('id')] = |
173
|
|
|
array('name' => $field->getVar('name'), |
174
|
|
|
'desc' => $field->getVar('description'), |
175
|
|
|
'fieldname' => $field->getVar('fieldname'), |
176
|
|
|
'defaultvalue' => $defaultValue, |
177
|
|
|
'controltype' => $field->getVar('controltype'), |
178
|
|
|
'required' => $field->getVar('required'), |
179
|
|
|
'fieldlength' => ($field->getVar('fieldlength') < 50 ? $field->getVar('fieldlength') : 50), |
180
|
|
|
'maxlength' => $field->getVar('fieldlength'), |
181
|
|
|
'weight' => $field->getVar('weight'), |
182
|
|
|
'fieldvalues' => $values, |
183
|
|
|
'validation' => $field->getVar('validation')); |
184
|
|
|
} |
185
|
|
|
$xoopsTpl->assign('xhelp_custFields', $aFields); |
186
|
|
|
if(!empty($aFields)){ |
187
|
|
|
$xoopsTpl->assign('xhelp_hasCustFields', true); |
188
|
|
|
} else { |
189
|
|
|
$xoopsTpl->assign('xhelp_hasCustFields', false); |
190
|
|
|
} |
191
|
|
|
|
192
|
|
|
$javascript = "<script type=\"text/javascript\" src=\"". XHELP_BASE_URL ."/include/functions.js\"></script> |
193
|
|
|
<script type=\"text/javascript\" src='".XHELP_SCRIPT_URL."/addTicketDeptChange.php?client'></script> |
194
|
|
|
<script type=\"text/javascript\"> |
195
|
|
|
<!-- |
196
|
|
|
function departments_onchange() |
197
|
|
|
{ |
198
|
|
|
dept = xoopsGetElementById('departments'); |
199
|
|
|
var wl = new xhelpweblib(fieldHandler); |
200
|
|
|
wl.customfieldsbydept(dept.value);\n"; |
201
|
|
|
|
202
|
|
|
if($xhelp_isStaff){ |
203
|
|
|
$javascript .= "var w = new xhelpweblib(staffHandler); |
204
|
|
|
w.staffbydept(dept.value);\n"; |
205
|
|
|
} |
206
|
|
|
$javascript .= "} |
207
|
|
|
|
208
|
|
|
var staffHandler = { |
209
|
|
|
staffbydept: function(result){"; |
210
|
|
|
if($xhelp_isStaff){ |
211
|
|
|
if (isset($_COOKIE['xhelp_logMode']) && $_COOKIE['xhelp_logMode'] == 2 && $xhelp_staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP, $dept_id)) { |
212
|
|
|
$javascript .= "var sel = gE('owner');"; |
213
|
|
|
$javascript .= "xhelpFillStaffSelect(sel, result);\n"; |
214
|
|
|
} |
215
|
|
|
} |
216
|
|
|
$javascript .= "} |
217
|
|
|
} |
218
|
|
|
|
219
|
|
|
var fieldHandler = { |
220
|
|
|
customfieldsbydept: function(result){ |
221
|
|
|
var tbl = gE('tblAddTicket');\n"; |
222
|
|
|
if ($xhelp_isStaff && isset($_COOKIE['xhelp_logMode']) && $_COOKIE['xhelp_logMode'] == 2) { |
223
|
|
|
$javascript.="var beforeele = gE('privResponse');\n"; |
224
|
|
|
} else { |
225
|
|
|
$javascript.="var beforeele = gE('addButtons');\n"; |
226
|
|
|
} |
227
|
|
|
$javascript.="tbody = tbl.tBodies[0];\n"; |
228
|
|
|
$javascript .="xhelpFillCustomFlds(tbody, result, beforeele); |
229
|
|
|
} |
230
|
|
|
} |
231
|
|
|
|
232
|
|
|
function window_onload() |
233
|
|
|
{ |
234
|
|
|
xhelpDOMAddEvent(xoopsGetElementById('departments'), 'change', departments_onchange, true); |
235
|
|
|
} |
236
|
|
|
|
237
|
|
|
window.setTimeout('window_onload()', 1500); |
238
|
|
|
//--> |
239
|
|
|
</script>"; |
240
|
|
|
$xoopsTpl->assign('xhelp_baseURL', XHELP_BASE_URL); |
241
|
|
|
$xoopsTpl->assign('xhelp_includeURL', XHELP_INCLUDE_URL); |
242
|
|
|
$xoopsTpl->assign('xoops_module_header', $javascript. $xhelp_module_header); |
243
|
|
|
$xoopsTpl->assign('xhelp_allowUpload', $xoopsModuleConfig['xhelp_allowUpload']); |
244
|
|
|
$xoopsTpl->assign('xhelp_text_lookup', _XHELP_TEXT_LOOKUP); |
245
|
|
|
$xoopsTpl->assign('xhelp_text_email', _XHELP_TEXT_EMAIL); |
246
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XOOPS_URL . '/modules/xhelp/images/'); |
247
|
|
|
$xoopsTpl->assign('xhelp_departments', $aDept); |
248
|
|
|
$xoopsTpl->assign('xhelp_current_file', basename(__file__)); |
249
|
|
|
$xoopsTpl->assign('xhelp_priorities', array(5, 4, 3, 2, 1)); |
250
|
|
|
$xoopsTpl->assign('xhelp_priorities_desc', array('5' => _XHELP_PRIORITY5, '4' => _XHELP_PRIORITY4,'3' => _XHELP_PRIORITY3, '2' => _XHELP_PRIORITY2, '1' => _XHELP_PRIORITY1)); |
251
|
|
|
$xoopsTpl->assign('xhelp_default_priority', XHELP_DEFAULT_PRIORITY); |
252
|
|
|
$xoopsTpl->assign('xhelp_currentUser', $xoopsUser->getVar('uid')); |
253
|
|
|
$xoopsTpl->assign('xhelp_numTicketUploads', $xoopsModuleConfig['xhelp_numTicketUploads']); |
254
|
|
|
if(isset($_POST['logFor'])){ |
255
|
|
|
$uid = $_POST['logFor']; |
256
|
|
|
$username = $xoopsUser->getUnameFromId($uid); |
257
|
|
|
$xoopsTpl->assign('xhelp_username', $username); |
258
|
|
|
$xoopsTpl->assign('xhelp_user_id', $uid); |
259
|
|
|
} else { |
260
|
|
|
$uid = $xoopsUser->getVar('uid'); |
261
|
|
|
$username = $xoopsUser->getVar('uname'); |
262
|
|
|
$xoopsTpl->assign('xhelp_username', $username); |
263
|
|
|
$xoopsTpl->assign('xhelp_user_id', $uid); |
264
|
|
|
} |
265
|
|
|
$xoopsTpl->assign('xhelp_isStaff', $xhelp_isStaff); |
266
|
|
|
if(!isset($_COOKIE['xhelp_logMode'])){ |
267
|
|
|
$xoopsTpl->assign('xhelp_logMode', 1); |
268
|
|
|
} else { |
269
|
|
|
$xoopsTpl->assign('xhelp_logMode', $_COOKIE['xhelp_logMode']); |
270
|
|
|
} |
271
|
|
|
|
272
|
|
|
if($xhelp_isStaff){ |
273
|
|
|
if(isset($_COOKIE['xhelp_logMode']) && $_COOKIE['xhelp_logMode'] == 2){ |
274
|
|
|
$hStatus =& xhelpGetHandler('status'); |
275
|
|
|
$crit = new Criteria('', ''); |
276
|
|
|
$crit->setSort('description'); |
277
|
|
|
$crit->setOrder('ASC'); |
278
|
|
|
$statuses =& $hStatus->getObjects($crit); |
279
|
|
|
$aStatuses = array(); |
280
|
|
View Code Duplication |
foreach($statuses as $status){ |
281
|
|
|
$aStatuses[$status->getVar('id')] = array('id' => $status->getVar('id'), |
282
|
|
|
'desc' => $status->getVar('description'), |
283
|
|
|
'state' => $status->getVar('state')); |
284
|
|
|
} |
285
|
|
|
|
286
|
|
|
$xoopsTpl->assign('xhelp_statuses', $aStatuses); |
287
|
|
|
} |
288
|
|
|
$xoopsTpl->assign('xhelp_savedSearches', $aSavedSearches); |
289
|
|
|
} |
290
|
|
|
|
291
|
|
|
$errors = array(); |
292
|
|
|
$aElements = array(); |
293
|
|
View Code Duplication |
if($validateErrors =& $_xhelpSession->get('xhelp_validateError')){ |
294
|
|
|
foreach($validateErrors as $fieldname=>$error){ |
295
|
|
|
if(!empty($error['errors'])){ |
296
|
|
|
$aElements[] = $fieldname; |
297
|
|
|
foreach($error['errors'] as $err){ |
298
|
|
|
$errors[$fieldname] = $err; |
299
|
|
|
} |
300
|
|
|
} |
301
|
|
|
} |
302
|
|
|
$xoopsTpl->assign('xhelp_errors', $errors); |
303
|
|
|
} else { |
304
|
|
|
$xoopsTpl->assign('xhelp_errors', null); |
305
|
|
|
} |
306
|
|
|
|
307
|
|
|
$elements = array('subject', 'description'); |
308
|
|
View Code Duplication |
foreach($elements as $element){ // Foreach element in the predefined list |
309
|
|
|
$xoopsTpl->assign("xhelp_element_$element", "formButton"); |
310
|
|
|
foreach($aElements as $aElement){ // Foreach that has an error |
311
|
|
|
if($aElement == $element){ // If the names are equal |
312
|
|
|
$xoopsTpl->assign("xhelp_element_$element", "validateError"); |
313
|
|
|
break; |
314
|
|
|
} |
315
|
|
|
} |
316
|
|
|
} |
317
|
|
|
|
318
|
|
|
if ($ticket =& $_xhelpSession->get('xhelp_ticket')) { |
319
|
|
|
$xoopsTpl->assign('xhelp_ticket_uid', $ticket['uid']); |
320
|
|
|
$xoopsTpl->assign('xhelp_ticket_username', $xoopsUser->getUnameFromId($ticket['uid'])); |
321
|
|
|
$xoopsTpl->assign('xhelp_ticket_subject', stripslashes($ticket['subject'])); |
322
|
|
|
$xoopsTpl->assign('xhelp_ticket_description', stripslashes($ticket['description'])); |
323
|
|
|
$xoopsTpl->assign('xhelp_ticket_department', $ticket['department']); |
324
|
|
|
$xoopsTpl->assign('xhelp_ticket_priority', $ticket['priority']); |
325
|
|
|
} else { |
326
|
|
|
$xoopsTpl->assign('xhelp_ticket_uid', $uid); |
327
|
|
|
$xoopsTpl->assign('xhelp_ticket_username', $username); |
328
|
|
|
$xoopsTpl->assign('xhelp_ticket_subject', null); |
329
|
|
|
$xoopsTpl->assign('xhelp_ticket_description', null); |
330
|
|
|
$xoopsTpl->assign('xhelp_ticket_department', $dept_id); |
331
|
|
|
$xoopsTpl->assign('xhelp_ticket_priority', XHELP_DEFAULT_PRIORITY); |
332
|
|
|
} |
333
|
|
|
|
334
|
|
|
if($response =& $_xhelpSession->get('xhelp_response')){ |
335
|
|
|
$xoopsTpl->assign('xhelp_response_uid', $response['uid']); |
336
|
|
|
$xoopsTpl->assign('xhelp_response_message', $response['message']); |
337
|
|
|
$xoopsTpl->assign('xhelp_response_timespent', $response['timeSpent']); |
338
|
|
|
$xoopsTpl->assign('xhelp_response_userIP', $response['userIP']); |
339
|
|
|
$xoopsTpl->assign('xhelp_response_private', $response['private']); |
340
|
|
|
$xoopsTpl->assign('xhelp_ticket_status', $response['status']); |
341
|
|
|
$xoopsTpl->assign('xhelp_ticket_ownership', $response['owner']); |
342
|
|
|
} else { |
343
|
|
|
$xoopsTpl->assign('xhelp_response_uid', null); |
344
|
|
|
$xoopsTpl->assign('xhelp_response_message', null); |
345
|
|
|
$xoopsTpl->assign('xhelp_response_timeSpent', null); |
346
|
|
|
$xoopsTpl->assign('xhelp_response_userIP', null); |
347
|
|
|
$xoopsTpl->assign('xhelp_response_private', null); |
348
|
|
|
$xoopsTpl->assign('xhelp_ticket_status', 1); |
349
|
|
|
$xoopsTpl->assign('xhelp_ticket_ownership', 0); |
350
|
|
|
} |
351
|
|
|
|
352
|
|
|
require(XOOPS_ROOT_PATH.'/footer.php'); //Include the page footer |
353
|
|
|
} else { |
354
|
|
|
$dept_id = intval($_POST['departments']); |
355
|
|
|
|
356
|
|
|
require_once(XHELP_CLASS_PATH.'/validator.php'); |
357
|
|
|
$v = array(); |
358
|
|
|
$v['subject'][] = new ValidateLength($_POST['subject'], 2, 255); |
359
|
|
|
$v['description'][] = new ValidateLength($_POST['description'], 2); |
360
|
|
|
|
361
|
|
|
// Get current dept's custom fields |
362
|
|
|
$fields =& $hFieldDept->fieldsByDepartment($dept_id, true); |
363
|
|
|
$aFields = array(); |
364
|
|
|
|
365
|
|
View Code Duplication |
foreach($fields as $field){ |
366
|
|
|
$values = $field->getVar('fieldvalues'); |
367
|
|
|
if ($field->getVar('controltype') == XHELP_CONTROL_YESNO) { |
368
|
|
|
$values = array(1 => _YES, 0 => _NO); |
369
|
|
|
} |
370
|
|
|
$fieldname = $field->getVar('fieldname'); |
371
|
|
|
|
372
|
|
|
if($field->getVar('controltype') != XHELP_CONTROL_FILE) { |
373
|
|
|
$checkField = $_POST[$fieldname]; |
374
|
|
|
} else { |
375
|
|
|
$checkField = $_FILES[$fieldname]; |
376
|
|
|
} |
377
|
|
|
|
378
|
|
|
$v[$fieldname][] = new ValidateRegex($checkField, $field->getVar('validation'), $field->getVar('required')); |
379
|
|
|
|
380
|
|
|
$aFields[$field->getVar('id')] = |
381
|
|
|
array('name' => $field->getVar('name'), |
382
|
|
|
'desc' => $field->getVar('description'), |
383
|
|
|
'fieldname' => $field->getVar('fieldname'), |
384
|
|
|
'defaultvalue' => $field->getVar('defaultvalue'), |
385
|
|
|
'controltype' => $field->getVar('controltype'), |
386
|
|
|
'required' => $field->getVar('required'), |
387
|
|
|
'fieldlength' => $field->getVar('fieldlength'), |
388
|
|
|
'maxlength' => ($field->getVar('fieldlength') < 50 ? $field->getVar('fieldlength') : 50), |
389
|
|
|
'weight' => $field->getVar('weight'), |
390
|
|
|
'fieldvalues' => $values, |
391
|
|
|
'validation' => $field->getVar('validation')); |
392
|
|
|
} |
393
|
|
|
|
394
|
|
|
_saveTicket($aFields); // Save ticket information in a session |
|
|
|
|
395
|
|
|
|
396
|
|
|
// Perform each validation |
397
|
|
|
$fields = array(); |
398
|
|
|
$errors = array(); |
399
|
|
View Code Duplication |
foreach($v as $fieldname=>$validator) { |
400
|
|
|
if (!xhelpCheckRules($validator, $errors)) { |
401
|
|
|
//Mark field with error |
402
|
|
|
$fields[$fieldname]['haserrors'] = true; |
403
|
|
|
$fields[$fieldname]['errors'] = $errors; |
404
|
|
|
} else { |
405
|
|
|
$fields[$fieldname]['haserrors'] = false; |
406
|
|
|
} |
407
|
|
|
} |
408
|
|
|
|
409
|
|
View Code Duplication |
if(!empty($errors)){ |
410
|
|
|
$_xhelpSession->set('xhelp_validateError', $fields); |
411
|
|
|
$message = _XHELP_MESSAGE_VALIDATE_ERROR; |
412
|
|
|
header("Location: ".XHELP_BASE_URL."/addTicket.php"); |
413
|
|
|
exit(); |
414
|
|
|
} |
415
|
|
|
|
416
|
|
|
//$hTicket =& xhelpGetHandler('ticket'); |
417
|
|
|
$ticket =& $hTicket->create(); |
418
|
|
|
$ticket->setVar('uid', $_POST['user_id']); |
419
|
|
|
$ticket->setVar('subject', $_POST['subject']); |
420
|
|
|
$ticket->setVar('description', $_POST['description']); |
421
|
|
|
$ticket->setVar('department', $dept_id); |
422
|
|
|
$ticket->setVar('priority', $_POST['priority']); |
423
|
|
|
if($xhelp_isStaff && $_COOKIE['xhelp_logMode'] == 2){ |
424
|
|
|
$ticket->setVar('status', $_POST['status']); // Set status |
425
|
|
|
if (isset($_POST['owner'])) { //Check if user claimed ownership |
426
|
|
|
if ($_POST['owner'] > 0) { |
427
|
|
|
$oldOwner = 0; |
428
|
|
|
$_xhelpSession->set('xhelp_oldOwner', $oldOwner); |
429
|
|
|
$ticket->setVar('ownership', $_POST['owner']); |
430
|
|
|
$_xhelpSession->set('xhelp_changeOwner', true); |
431
|
|
|
} |
432
|
|
|
} |
433
|
|
|
$_xhelpSession->set('xhelp_ticket_ownership', $_POST['owner']); // Store in session |
434
|
|
|
} else { |
435
|
|
|
$ticket->setVar('status', 1); |
436
|
|
|
} |
437
|
|
|
$ticket->setVar('posted', time()); |
438
|
|
|
$ticket->setVar('userIP', getenv("REMOTE_ADDR")); |
439
|
|
|
$ticket->setVar('overdueTime', $ticket->getVar('posted') + ($xoopsModuleConfig['xhelp_overdueTime'] *60*60)); |
440
|
|
|
|
441
|
|
|
$aUploadFiles = array(); |
442
|
|
View Code Duplication |
if($xoopsModuleConfig['xhelp_allowUpload']){ |
443
|
|
|
foreach($_FILES as $key=>$aFile){ |
444
|
|
|
$pos = strpos($key, 'userfile'); |
445
|
|
|
if($pos !== false && is_uploaded_file($aFile['tmp_name'])){ // In the userfile array and uploaded file? |
446
|
|
|
if ($ret = $ticket->checkUpload($key, $allowed_mimetypes, $errors)) { |
447
|
|
|
$aUploadFiles[$key] = $aFile; |
448
|
|
|
} else { |
449
|
|
|
$errorstxt = implode('<br />', $errors); |
450
|
|
|
$message = sprintf(_XHELP_MESSAGE_FILE_ERROR, $errorstxt); |
451
|
|
|
redirect_header(XHELP_BASE_URL."/addTicket.php", 5, $message); |
452
|
|
|
} |
453
|
|
|
} |
454
|
|
|
} |
455
|
|
|
} |
456
|
|
|
|
457
|
|
|
if($hTicket->insert($ticket)){ |
458
|
|
|
|
459
|
|
|
$hMember =& xoops_gethandler('member'); |
460
|
|
|
$newUser =& $hMember->getUser($ticket->getVar('uid')); |
461
|
|
|
$ticket->addSubmitter($newUser->getVar('email'), $newUser->getVar('uid')); |
462
|
|
|
|
463
|
|
View Code Duplication |
if(count($aUploadFiles) > 0){ // Has uploaded files? |
464
|
|
|
foreach($aUploadFiles as $key=>$aFile){ |
465
|
|
|
$file = $ticket->storeUpload($key, null, $allowed_mimetypes); |
466
|
|
|
$_eventsrv->trigger('new_file', array(&$ticket, &$file)); |
467
|
|
|
} |
468
|
|
|
} |
469
|
|
|
|
470
|
|
|
// Add custom field values to db |
471
|
|
|
$hTicketValues = xhelpGetHandler('ticketValues'); |
472
|
|
|
$ticketValues = $hTicketValues->create(); |
473
|
|
|
|
474
|
|
View Code Duplication |
foreach($aFields as $field){ |
475
|
|
|
$fieldname = $field['fieldname']; |
476
|
|
|
$fieldtype = $field['controltype']; |
477
|
|
|
|
478
|
|
|
if($fieldtype == XHELP_CONTROL_FILE){ // If custom field was a file upload |
479
|
|
|
if($xoopsModuleConfig['xhelp_allowUpload']){ // If uploading is allowed |
480
|
|
|
if(is_uploaded_file($_FILES[$fieldname]['tmp_name'])){ |
481
|
|
|
if (!$ret = $ticket->checkUpload($fieldname, $allowed_mimetypes, $errors)) { |
482
|
|
|
$errorstxt = implode('<br />', $errors); |
483
|
|
|
|
484
|
|
|
$message = sprintf(_XHELP_MESSAGE_FILE_ERROR, $errorstxt); |
485
|
|
|
redirect_header(XHELP_BASE_URL."/addTicket.php", 5, $message); |
486
|
|
|
} |
487
|
|
|
if($file = $ticket->storeUpload($fieldname, -1, $allowed_mimetypes)){ |
488
|
|
|
$ticketValues->setVar($fieldname, $file->getVar('id') . "_" . $_FILES[$fieldname]['name']); |
489
|
|
|
} |
490
|
|
|
} |
491
|
|
|
} |
492
|
|
|
} else { |
493
|
|
|
$fieldvalue = $_POST[$fieldname]; |
494
|
|
|
$ticketValues->setVar($fieldname, $fieldvalue); |
495
|
|
|
} |
496
|
|
|
} |
497
|
|
|
$ticketValues->setVar('ticketid', $ticket->getVar('id')); |
498
|
|
|
|
499
|
|
|
if(!$hTicketValues->insert($ticketValues)){ |
500
|
|
|
$message = _XHELP_MESSAGE_NO_CUSTFLD_ADDED; |
501
|
|
|
} |
502
|
|
|
|
503
|
|
|
$_eventsrv->trigger('new_ticket', array(&$ticket)); |
504
|
|
|
|
505
|
|
|
if ($_xhelpSession->get('xhelp_changeOwner')) { |
506
|
|
|
$oldOwner = $_xhelpSession->get('xhelp_oldOwner'); |
507
|
|
|
$_eventsrv->trigger('update_owner', array(&$ticket, $oldOwner, $xoopsUser->getVar('uid'))); |
508
|
|
|
$_xhelpSession->del('xhelp_changeOwner'); |
509
|
|
|
$_xhelpSession->del('xhelp_oldOwner'); |
510
|
|
|
$_xhelpSession->del('xhelp_ticket_ownership'); |
511
|
|
|
} |
512
|
|
|
|
513
|
|
|
// Add response |
514
|
|
|
if($xhelp_isStaff && $_COOKIE['xhelp_logMode'] == 2){ // Make sure user is a staff member and is using advanced form |
515
|
|
|
if($_POST['response'] != ''){ // Don't run if no value for response |
516
|
|
|
$hResponse =& xhelpGetHandler('responses'); |
517
|
|
|
$newResponse =& $hResponse->create(); |
518
|
|
|
$newResponse->setVar('uid', $xoopsUser->getVar('uid')); |
519
|
|
|
$newResponse->setVar('ticketid', $ticket->getVar('id')); |
520
|
|
|
$newResponse->setVar('message', $_POST['response']); |
521
|
|
|
$newResponse->setVar('timeSpent', $_POST['timespent']); |
522
|
|
|
$newResponse->setVar('updateTime', $ticket->getVar('posted')); |
523
|
|
|
$newResponse->setVar('userIP', $ticket->getVar('userIP')); |
524
|
|
|
if(isset($_POST['private'])){ |
525
|
|
|
$newResponse->setVar('private', $_POST['private']); |
526
|
|
|
} |
527
|
|
|
if($hResponse->insert($newResponse)){ |
528
|
|
|
$_eventsrv->trigger('new_response', array(&$ticket, &$newResponse)); |
529
|
|
|
$_xhelpSession->del('xhelp_response'); |
530
|
|
|
} |
531
|
|
|
} |
532
|
|
|
} |
533
|
|
|
|
534
|
|
|
$_xhelpSession->del('xhelp_ticket'); |
535
|
|
|
$_xhelpSession->del('xhelp_validateError'); |
536
|
|
|
$_xhelpSession->del('xhelp_custFields'); |
537
|
|
|
|
538
|
|
|
$message = _XHELP_MESSAGE_ADDTICKET; |
539
|
|
|
} else { |
540
|
|
|
//$_xhelpSession->set('xhelp_ticket', $ticket); |
541
|
|
|
$message = _XHELP_MESSAGE_ADDTICKET_ERROR . $ticket->getHtmlErrors(); // Unsuccessfully added new ticket |
542
|
|
|
} |
543
|
|
|
redirect_header(XHELP_BASE_URL."/index.php", 5, $message); |
544
|
|
|
} |
545
|
|
|
} else { // If not a user |
546
|
|
|
$config_handler =& xoops_gethandler('config'); |
547
|
|
|
//$xoopsConfigUser =& $config_handler->getConfigsByCat(XOOPS_CONF_USER); |
548
|
|
|
$xoopsConfigUser = array(); |
549
|
|
|
$crit = new CriteriaCompo(new Criteria('conf_name', 'allow_register'), 'OR'); |
550
|
|
|
$crit->add(new Criteria('conf_name', 'activation_type'), 'OR'); |
551
|
|
|
$myConfigs =& $config_handler->getConfigs($crit); |
552
|
|
|
|
553
|
|
|
foreach($myConfigs as $myConf){ |
554
|
|
|
$xoopsConfigUser[$myConf->getVar('conf_name')] = $myConf->getVar('conf_value'); |
555
|
|
|
} |
556
|
|
View Code Duplication |
if ($xoopsConfigUser['allow_register'] == 0) { // Use to doublecheck that anonymous users are allowed to register |
557
|
|
|
header("Location: ".XHELP_BASE_URL."/error.php"); |
558
|
|
|
} else { |
559
|
|
|
header("Location: ".XHELP_BASE_URL."/anon_addTicket.php"); |
560
|
|
|
} |
561
|
|
|
exit(); |
562
|
|
|
} |
563
|
|
|
|
564
|
|
|
function _saveTicket($fields = "") |
|
|
|
|
565
|
|
|
{ |
566
|
|
|
global $_xhelpSession, $xhelp_isStaff; |
|
|
|
|
567
|
|
|
$_xhelpSession->set('xhelp_ticket', |
568
|
|
|
array('uid' => $_POST['user_id'], |
569
|
|
|
'subject' => $_POST['subject'], |
570
|
|
|
'description' => htmlspecialchars($_POST['description'], ENT_QUOTES), |
571
|
|
|
'department' => $_POST['departments'], |
572
|
|
|
'priority' => $_POST['priority'])); |
573
|
|
|
|
574
|
|
|
if($xhelp_isStaff && $_COOKIE['xhelp_logMode'] == 2){ |
575
|
|
|
$_xhelpSession->set('xhelp_response', |
576
|
|
|
array('uid' => $_POST['user_id'], |
577
|
|
|
'message' => $_POST['response'], |
578
|
|
|
'timeSpent' => $_POST['timespent'], |
579
|
|
|
'userIP' => getenv("REMOTE_ADDR"), |
580
|
|
|
'private' => (isset($_POST['private'])) ? 1 : 0, |
581
|
|
|
'status' => $_POST['status'], |
582
|
|
|
'owner' => $_POST['owner'])); |
583
|
|
|
} |
584
|
|
|
|
585
|
|
|
if($fields != ""){ |
586
|
|
|
$_xhelpSession->set('xhelp_custFields', $fields); |
587
|
|
|
} |
588
|
|
|
|
589
|
|
|
return true; |
590
|
|
|
} |
591
|
|
|
|
The PSR-1: Basic Coding Standard recommends that a file should either introduce new symbols, that is classes, functions, constants or similar, or have side effects. Side effects are anything that executes logic, like for example printing output, changing ini settings or writing to a file.
The idea behind this recommendation is that merely auto-loading a class should not change the state of an application. It also promotes a cleaner style of programming and makes your code less prone to errors, because the logic is not spread out all over the place.
To learn more about the PSR-1, please see the PHP-FIG site on the PSR-1.