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<?php declare(strict_types=1); |
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/* |
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* You may not change or alter any portion of this comment or credits |
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* of supporting developers from this source code or any supporting source code |
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* which is considered copyrighted (c) material of the original comment or credit authors. |
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* |
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* This program is distributed in the hope that it will be useful, |
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* but WITHOUT ANY WARRANTY; without even the implied warranty of |
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. |
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*/ |
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/** |
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* @copyright {@link https://xoops.org/ XOOPS Project} |
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* @license {@link https://www.gnu.org/licenses/gpl-2.0.html GNU GPL 2 or later} |
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* @author Brian Wahoff <[email protected]> |
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* @author Eric Juden <[email protected]> |
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* @author XOOPS Development Team |
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*/ |
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use Xmf\Request; |
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use XoopsModules\Xhelp\{ |
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EventService, |
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DepartmentHandler, |
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Helper, |
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StaffHandler, |
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TicketHandler, |
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Utility, |
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Validation |
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}; |
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/** @var DepartmentHandler $departmentHandler */ |
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/** @var Helper $helper */ |
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require_once __DIR__ . '/header.php'; |
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require_once XHELP_INCLUDE_PATH . '/events.php'; |
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$helper = Helper::getInstance(); |
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global $xoopsUser, $xhelp_isStaff, $xoopsTpl, $session, $staff, $xhelp_module_header, $allowed_mimetypes, $xoopsUserIsAdmin, $eventService, $xoopsModule; |
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if (Request::hasVar('deptid', 'GET')) { |
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$dept_id = Request::getInt('deptid', 0, 'GET'); |
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} |
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if (Request::hasVar('view_id', 'GET')) { |
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$view_id = Request::getInt('view_id', 0, 'GET'); |
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setcookie('xhelp_logMode', (string)$view_id, time() + 60 * 60 * 24 * 30); |
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if (isset($dept_id)) { |
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$helper->redirect("addTicket.php&deptid=$dept_id"); |
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} else { |
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$helper->redirect('addTicket.php'); |
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} |
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} else { |
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if (isset($_COOKIE['xhelp_logMode'])) { |
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setcookie('xhelp_logMode', $_COOKIE['xhelp_logMode'], time() + 60 * 60 * 24 * 30); |
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} else { |
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setcookie('xhelp_logMode', '1', time() + 60 * 60 * 24 * 30); |
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} |
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} |
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$eventService = new EventService(); |
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/* |
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$eventService->advise('new_ticket', xhelp_notificationService::getInstance()); |
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$eventService->advise('new_ticket', xhelp_logService::getInstance()); |
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$eventService->advise('new_ticket', xhelp_cacheService::getInstance()); |
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$eventService->advise('new_response', xhelp_logService::getInstance()); |
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$eventService->advise('new_response', xhelp_notificationService::getInstance()); |
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$eventService->advise('update_owner', xhelp_notificationService::getInstance()); |
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$eventService->advise('update_owner', xhelp_logService::getInstance()); |
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*/ |
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/** @var TicketHandler $ticketHandler */ |
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/** @var \XoopsModules\Xhelp\TicketHandler $ticketHandler */ |
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$ticketHandler = $helper->getHandler('Ticket'); |
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/** @var StaffHandler $staffHandler */ |
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/** @var \XoopsModules\Xhelp\StaffHandler $staffHandler */ |
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$staffHandler = $helper->getHandler('Staff'); |
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/** @var \XoopsGroupPermHandler $grouppermHandler */ |
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$grouppermHandler = xoops_getHandler('groupperm'); |
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/** @var \XoopsMemberHandler $memberHandler */ |
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$memberHandler = xoops_getHandler('member'); |
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/** @var \XoopsModules\Xhelp\MembershipHandler $membershipHandler */ |
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$membershipHandler = $helper->getHandler('Membership'); |
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/** @var \XoopsModules\Xhelp\TicketFieldDepartmentHandler $ticketFieldDepartmentHandler */ |
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$ticketFieldDepartmentHandler = $helper->getHandler('TicketFieldDepartment'); |
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$module_id = $xoopsModule->getVar('mid'); |
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if ($xoopsUser) { |
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if (!isset($dept_id)) { |
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$dept_id = (int)Utility::getMeta('default_department'); |
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} |
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if (Request::hasVar('saveTicket', 'GET') && 1 === $_GET['saveTicket']) { |
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saveTicket(); |
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} |
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// if (!isset($_POST['addTicket'])) { // Initial load of page |
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if (Request::hasVar('addTicket', 'POST')) { |
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$dept_id = Request::getInt('departments', 0, 'POST'); |
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// require_once XHELP_CLASS_PATH . '/validator.php'; |
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$v = []; |
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$v['subject'][] = new Validation\ValidateLength(Request::getString('subject', '', 'POST'), 2, 255); |
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$v['description'][] = new Validation\ValidateLength(Request::getString('description', '', 'POST'), 2); |
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// Get current dept's custom fields |
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$fields = $ticketFieldDepartmentHandler->fieldsByDepartment($dept_id, true); |
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$aFields = []; |
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foreach ($fields as $field) { |
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$values = $field->getVar('fieldvalues'); |
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if (XHELP_CONTROL_YESNO == $field->getVar('controltype')) { |
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$values = [1 => _YES, 0 => _NO]; |
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} |
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$fieldname = $field->getVar('fieldname'); |
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if (XHELP_CONTROL_FILE != $field->getVar('controltype')) { |
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$checkField = Request::getString('fieldname', '', 'POST'); //array? |
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} else { |
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$checkField = $_FILES[$fieldname]; |
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} |
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$v[$fieldname][] = new Validation\ValidateRegex($checkField, $field->getVar('validation'), $field->getVar('required')); |
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$aFields[$field->getVar('id')] = [ |
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'name' => $field->getVar('name'), |
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'desc' => $field->getVar('description'), |
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'fieldname' => $field->getVar('fieldname'), |
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'defaultvalue' => $field->getVar('defaultvalue'), |
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'controltype' => $field->getVar('controltype'), |
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'required' => $field->getVar('required'), |
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'fieldlength' => $field->getVar('fieldlength'), |
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'maxlength' => $field->getVar('fieldlength') < 50 ? $field->getVar('fieldlength') : 50, |
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'weight' => $field->getVar('weight'), |
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'fieldvalues' => $values, |
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'validation' => $field->getVar('validation'), |
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]; |
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} |
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saveTicket($aFields); // Save ticket information in a session |
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// Perform each validation |
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$fields = []; |
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$errors = []; |
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foreach ($v as $fieldname => $validator) { |
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if (Utility::checkRules($validator, $errors)) { |
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$fields[$fieldname]['haserrors'] = false; |
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} else { |
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//Mark field with error |
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$fields[$fieldname]['haserrors'] = true; |
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$fields[$fieldname]['errors'] = $errors; |
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} |
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} |
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if (!empty($errors)) { |
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$session->set('xhelp_validateError', $fields); |
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$message = _XHELP_MESSAGE_VALIDATE_ERROR; |
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$helper->redirect('addTicket.php'); |
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} |
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// /** @var \XoopsModules\Xhelp\TicketHandler $ticketHandler */ |
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$ticketHandler = $helper->getHandler('Ticket'); |
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/** @var \XoopsModules\Xhelp\Ticket $ticket */ |
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$ticket = $ticketHandler->create(); |
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$ticket->setVar('uid', Request::getInt('user_id', 0, 'POST')); |
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$ticket->setVar('subject', Request::getString('subject', '', 'POST')); |
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$ticket->setVar('description', Request::getString('description', '', 'POST')); |
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$ticket->setVar('department', $dept_id); |
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$ticket->setVar('priority', Request::getInt('priority', 0, 'POST')); |
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if ($xhelp_isStaff && 2 === $_COOKIE['xhelp_logMode']) { |
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$ticket->setVar('status', Request::getInt('status', 0, 'POST')); // Set status |
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// if (Request::hasVar('owner', 'POST')) { //Check if user claimed ownership |
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if (!Request::hasVar('owner', 'POST')) { |
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if (Request::getInt('owner', 0, 'POST') > 0) { |
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$oldOwner = 0; |
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$session->set('xhelp_oldOwner', $oldOwner); |
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$ticket->setVar('ownership', Request::getInt('owner', 0, 'POST')); |
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$session->set('xhelp_changeOwner', true); |
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} |
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} |
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$session->set('xhelp_ticket_ownership', Request::getInt('owner', 0, 'POST')); // Store in session |
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} else { |
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$ticket->setVar('status', 1); |
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} |
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$ticket->setVar('posted', time()); |
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$ticket->setVar('userIP', getenv('REMOTE_ADDR')); |
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$ticket->setVar('overdueTime', $ticket->getVar('posted') + ($helper->getConfig('xhelp_overdueTime') * 60 * 60)); |
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$aUploadFiles = []; |
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if ($helper->getConfig('xhelp_allowUpload')) { |
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foreach ($_FILES as $key => $aFile) { |
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$pos = mb_strpos($key, 'userfile'); |
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if (false !== $pos |
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&& is_uploaded_file($aFile['tmp_name'])) { // In the userfile array and uploaded file? |
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if (false !== ($ret = $ticket->checkUpload($key, $allowed_mimetypes, $errors))) { |
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$aUploadFiles[$key] = $aFile; |
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} else { |
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$errorstxt = implode('<br>', $errors); |
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$message = sprintf(_XHELP_MESSAGE_FILE_ERROR, $errorstxt); |
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$helper->redirect('addTicket.php', 5, $message); |
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} |
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} |
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} |
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} |
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if ($ticketHandler->insert($ticket)) { |
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/** @var \XoopsMemberHandler $memberHandler */ |
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$memberHandler = xoops_getHandler('member'); |
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$newUser = $memberHandler->getUser($ticket->getVar('uid')); |
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$ticket->addSubmitter($newUser->getVar('email'), $newUser->getVar('uid')); |
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if (count($aUploadFiles) > 0) { // Has uploaded files? |
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foreach ($aUploadFiles as $key => $aFile) { |
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$file = $ticket->storeUpload($key, null, $allowed_mimetypes); |
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$eventService->trigger('new_file', [&$ticket, &$file]); |
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} |
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} |
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// Add custom field values to db |
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/** @var \XoopsModules\Xhelp\TicketValuesHandler $ticketValuesHandler */ |
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$ticketValuesHandler = $helper->getHandler('TicketValues'); |
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/** @var \XoopsModules\Xhelp\TicketValues $ticketValues */ |
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$ticketValues = $ticketValuesHandler->create(); |
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foreach ($aFields as $field) { |
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$fieldname = $field['fieldname']; |
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$fieldtype = $field['controltype']; |
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if (XHELP_CONTROL_FILE == $fieldtype) { // If custom field was a file upload |
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if ($helper->getConfig('xhelp_allowUpload')) { // If uploading is allowed |
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if (is_uploaded_file(($_FILES[$fieldname]['tmp_name'])??'')) { |
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if (!$ret = $ticket->checkUpload($fieldname, $allowed_mimetypes, $errors)) { |
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$errorstxt = implode('<br>', $errors); |
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$message = sprintf(_XHELP_MESSAGE_FILE_ERROR, $errorstxt); |
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$helper->redirect('addTicket.php', 5, $message); |
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} |
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if (false !== ($file = $ticket->storeUpload($fieldname, -1, $allowed_mimetypes))) { |
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$ticketValues->setVar($fieldname, $file->getVar('id') . '_' . $_FILES[$fieldname]['name']); |
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} |
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} |
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} |
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} else { |
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$fieldvalue = Request::getString($fieldname, '', 'POST'); |
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$ticketValues->setVar($fieldname, $fieldvalue); |
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} |
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} |
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$ticketValues->setVar('ticketid', $ticket->getVar('id')); |
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if (!$ticketValuesHandler->insert($ticketValues)) { |
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$message = _XHELP_MESSAGE_NO_CUSTFLD_ADDED; |
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} |
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$eventService->trigger('new_ticket', [&$ticket]); |
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if ($session->get('xhelp_changeOwner')) { |
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$oldOwner = $session->get('xhelp_oldOwner'); |
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$eventService->trigger('update_owner', [&$ticket, $oldOwner, $xoopsUser->getVar('uid')]); |
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$session->del('xhelp_changeOwner'); |
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$session->del('xhelp_oldOwner'); |
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$session->del('xhelp_ticket_ownership'); |
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} |
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// Add response |
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if ($xhelp_isStaff |
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&& 2 === $_COOKIE['xhelp_logMode']) { // Make sure user is a staff member and is using advanced form |
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// if ('' != $_POST['response']) { // Don't run if no value for response |
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if (Request::hasVar('response', 'POST')) { |
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/** @var \XoopsModules\Xhelp\ResponseHandler $responseHandler */ |
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$responseHandler = $helper->getHandler('Response'); |
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/** @var \XoopsModules\Xhelp\Response $newResponse */ |
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$newResponse = $responseHandler->create(); |
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$newResponse->setVar('uid', $xoopsUser->getVar('uid')); |
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$newResponse->setVar('ticketid', $ticket->getVar('id')); |
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$newResponse->setVar('message', Request::getString('response', '', 'POST')); |
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$newResponse->setVar('timeSpent', Request::getInt('timespent', 0, 'POST')); |
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$newResponse->setVar('updateTime', $ticket->getVar('posted')); |
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$newResponse->setVar('userIP', $ticket->getVar('userIP')); |
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if (Request::hasVar('private', 'POST')) { |
|
283
|
|
|
$newResponse->setVar('private', Request::getInt('private', 0, 'POST')); |
|
284
|
|
|
} |
|
285
|
|
|
if ($responseHandler->insert($newResponse)) { |
|
286
|
|
|
$eventService->trigger('new_response', [&$ticket, &$newResponse]); |
|
287
|
|
|
$session->del('xhelp_response'); |
|
288
|
|
|
} |
|
289
|
|
|
} |
|
290
|
|
|
} |
|
291
|
|
|
|
|
292
|
|
|
$session->del('xhelp_ticket'); |
|
293
|
|
|
$session->del('xhelp_validateError'); |
|
294
|
|
|
$session->del('xhelp_custFields'); |
|
295
|
|
|
|
|
296
|
|
|
$message = _XHELP_MESSAGE_ADDTICKET; |
|
297
|
|
|
} else { |
|
298
|
|
|
//$session->set('xhelp_ticket', $ticket); |
|
299
|
|
|
$message = _XHELP_MESSAGE_ADDTICKET_ERROR . $ticket->getHtmlErrors(); // Unsuccessfully added new ticket |
|
300
|
|
|
} |
|
301
|
|
|
$helper->redirect('index.php', 5, $message); |
|
302
|
|
|
} else { |
|
303
|
|
|
$GLOBALS['xoopsOption']['template_main'] = 'xhelp_addTicket.tpl'; // Always set main template before including the header |
|
304
|
|
|
require_once XOOPS_ROOT_PATH . '/header.php'; |
|
305
|
|
|
|
|
306
|
|
|
/** @var \XoopsModules\Xhelp\DepartmentHandler $departmentHandler */ |
|
307
|
|
|
$departmentHandler = $helper->getHandler('Department'); // Department handler |
|
308
|
|
|
$criteria = new \Criteria('', ''); |
|
309
|
|
|
$criteria->setSort('department'); |
|
310
|
|
|
$departments = $departmentHandler->getObjects($criteria); |
|
311
|
|
|
if (0 == count($departments)) { |
|
312
|
|
|
$message = _XHELP_MESSAGE_NO_DEPTS; |
|
313
|
|
|
$helper->redirect('index.php', 3, $message); |
|
314
|
|
|
} |
|
315
|
|
|
$aDept = []; |
|
316
|
|
|
$myGroups = $memberHandler->getGroupsByUser($xoopsUser->getVar('uid')); |
|
317
|
|
|
if ($xhelp_isStaff && (0 == $helper->getConfig('xhelp_deptVisibility'))) { // If staff are not applied |
|
|
|
|
|
|
318
|
|
|
foreach ($departments as $dept) { |
|
319
|
|
|
$deptid = $dept->getVar('id'); |
|
320
|
|
|
$aDept[] = [ |
|
321
|
|
|
'id' => $deptid, |
|
322
|
|
|
'department' => $dept->getVar('department'), |
|
323
|
|
|
]; |
|
324
|
|
|
} |
|
325
|
|
|
} else { |
|
326
|
|
|
foreach ($departments as $dept) { |
|
327
|
|
|
$deptid = $dept->getVar('id'); |
|
328
|
|
|
foreach ($myGroups as $group) { // Check for user to be in multiple groups |
|
329
|
|
|
if ($grouppermHandler->checkRight(_XHELP_GROUP_PERM_DEPT, $deptid, $group, $module_id)) { |
|
330
|
|
|
//Assign the first value to $dept_id incase the default department property not set |
|
331
|
|
|
if (null === $dept_id) { |
|
332
|
|
|
$dept_id = $deptid; |
|
333
|
|
|
} |
|
334
|
|
|
$aDept[] = [ |
|
335
|
|
|
'id' => $deptid, |
|
336
|
|
|
'department' => $dept->getVar('department'), |
|
337
|
|
|
]; |
|
338
|
|
|
break; |
|
339
|
|
|
} |
|
340
|
|
|
} |
|
341
|
|
|
} |
|
342
|
|
|
} |
|
343
|
|
|
|
|
344
|
|
|
// User Dept visibility check |
|
345
|
|
|
if (empty($aDept)) { |
|
346
|
|
|
$message = _XHELP_MESSAGE_NO_DEPTS; |
|
347
|
|
|
$helper->redirect('index.php', 3, $message); |
|
348
|
|
|
} |
|
349
|
|
|
|
|
350
|
|
|
$xoopsTpl->assign('xhelp_isUser', true); |
|
351
|
|
|
|
|
352
|
|
|
if ($xhelp_isStaff) { |
|
353
|
|
|
$checkStaff = $staffHandler->getByUid($xoopsUser->getVar('uid')); |
|
354
|
|
|
if (!$hasRights = $checkStaff->checkRoleRights(XHELP_SEC_TICKET_ADD)) { |
|
355
|
|
|
$message = _XHELP_MESSAGE_NO_ADD_TICKET; |
|
356
|
|
|
$helper->redirect('index.php', 3, $message); |
|
357
|
|
|
} |
|
358
|
|
|
unset($checkStaff); |
|
359
|
|
|
|
|
360
|
|
|
if (false !== ($hasRights = $staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP, $dept_id))) { |
|
361
|
|
|
$staff = $membershipHandler->xoopsUsersByDept($dept_id); |
|
362
|
|
|
|
|
363
|
|
|
$aOwnership = []; |
|
364
|
|
|
$aOwnership[0] = _XHELP_NO_OWNER; |
|
365
|
|
|
foreach ($staff as $stf) { |
|
366
|
|
|
$aOwnership[$stf->getVar('uid')] = $stf->getVar('uname'); |
|
367
|
|
|
} |
|
368
|
|
|
$xoopsTpl->assign('xhelp_aOwnership', $aOwnership); |
|
369
|
|
|
} else { |
|
370
|
|
|
$xoopsTpl->assign('xhelp_aOwnership', false); |
|
371
|
|
|
} |
|
372
|
|
|
} |
|
373
|
|
|
|
|
374
|
|
|
$has_mimes = false; |
|
375
|
|
|
if ($helper->getConfig('xhelp_allowUpload')) { |
|
376
|
|
|
// Get available mimetypes for file uploading |
|
377
|
|
|
/** @var \XoopsModules\Xhelp\MimetypeHandler $mimetypeHandler */ |
|
378
|
|
|
$mimetypeHandler = $helper->getHandler('Mimetype'); |
|
379
|
|
|
$xhelp = Utility::getModule(); |
|
380
|
|
|
$mid = $xhelp->getVar('mid'); |
|
381
|
|
|
if ($xhelp_isStaff) { |
|
382
|
|
|
$criteria = new \Criteria('mime_admin', '1'); |
|
383
|
|
|
} else { |
|
384
|
|
|
$criteria = new \Criteria('mime_user', '1'); |
|
385
|
|
|
} |
|
386
|
|
|
$mimetypes = $mimetypeHandler->getObjects($criteria); |
|
387
|
|
|
$mimes = ''; |
|
388
|
|
|
foreach ($mimetypes as $mime) { |
|
389
|
|
|
if ('' === $mimes) { |
|
390
|
|
|
$mimes = $mime->getVar('mime_ext'); |
|
391
|
|
|
} else { |
|
392
|
|
|
$mimes .= ', ' . $mime->getVar('mime_ext'); |
|
393
|
|
|
} |
|
394
|
|
|
} |
|
395
|
|
|
$xoopsTpl->assign('xhelp_mimetypes', $mimes); |
|
396
|
|
|
} |
|
397
|
|
|
|
|
398
|
|
|
$xoopsTpl->assign('xhelp_has_logUser', false); |
|
399
|
|
|
if ($xhelp_isStaff) { |
|
400
|
|
|
$checkStaff = $staffHandler->getByUid($xoopsUser->getVar('uid')); |
|
401
|
|
|
if (false !== ($hasRights = $checkStaff->checkRoleRights(XHELP_SEC_TICKET_LOGUSER))) { |
|
402
|
|
|
$xoopsTpl->assign('xhelp_has_logUser', true); |
|
403
|
|
|
} |
|
404
|
|
|
unset($checkStaff); |
|
405
|
|
|
} |
|
406
|
|
|
|
|
407
|
|
|
// Get current dept's custom fields |
|
408
|
|
|
$fields = $ticketFieldDepartmentHandler->fieldsByDepartment($dept_id, true); |
|
409
|
|
|
|
|
410
|
|
|
if (!$savedFields = $session->get('xhelp_custFields')) { |
|
411
|
|
|
$savedFields = []; |
|
412
|
|
|
} |
|
413
|
|
|
|
|
414
|
|
|
$aFields = []; |
|
415
|
|
|
foreach ($fields as $field) { |
|
416
|
|
|
$values = $field->getVar('fieldvalues'); |
|
417
|
|
|
if (XHELP_CONTROL_YESNO == $field->getVar('controltype')) { |
|
418
|
|
|
$values = [1 => _YES, 0 => _NO]; |
|
419
|
|
|
} |
|
420
|
|
|
|
|
421
|
|
|
// Check for values already submitted, and fill those values in |
|
422
|
|
|
if (array_key_exists($field->getVar('fieldname'), $savedFields)) { |
|
423
|
|
|
$defaultValue = $savedFields[$field->getVar('fieldname')]; |
|
424
|
|
|
} else { |
|
425
|
|
|
$defaultValue = $field->getVar('defaultvalue'); |
|
426
|
|
|
} |
|
427
|
|
|
|
|
428
|
|
|
$aFields[$field->getVar('id')] = [ |
|
429
|
|
|
'name' => $field->getVar('name'), |
|
430
|
|
|
'desc' => $field->getVar('description'), |
|
431
|
|
|
'fieldname' => $field->getVar('fieldname'), |
|
432
|
|
|
'defaultvalue' => $defaultValue, |
|
433
|
|
|
'controltype' => $field->getVar('controltype'), |
|
434
|
|
|
'required' => $field->getVar('required'), |
|
435
|
|
|
'fieldlength' => $field->getVar('fieldlength') < 50 ? $field->getVar('fieldlength') : 50, |
|
436
|
|
|
'maxlength' => $field->getVar('fieldlength'), |
|
437
|
|
|
'weight' => $field->getVar('weight'), |
|
438
|
|
|
'fieldvalues' => $values, |
|
439
|
|
|
'validation' => $field->getVar('validation'), |
|
440
|
|
|
]; |
|
441
|
|
|
} |
|
442
|
|
|
$xoopsTpl->assign('xhelp_custFields', $aFields); |
|
443
|
|
|
if (!empty($aFields)) { |
|
444
|
|
|
$xoopsTpl->assign('xhelp_hasCustFields', true); |
|
445
|
|
|
} else { |
|
446
|
|
|
$xoopsTpl->assign('xhelp_hasCustFields', false); |
|
447
|
|
|
} |
|
448
|
|
|
|
|
449
|
|
|
$javascript = '<script type="text/javascript" src="' . XHELP_BASE_URL . "/include/functions.js\"></script> |
|
450
|
|
|
<script type=\"text/javascript\" src='" . XHELP_SCRIPT_URL . "/addTicketDeptChange.php?client'></script> |
|
451
|
|
|
<script type=\"text/javascript\"> |
|
452
|
|
|
<!-- |
|
453
|
|
|
function departments_onchange() |
|
454
|
|
|
{ |
|
455
|
|
|
dept = xoopsGetElementById('departments'); |
|
456
|
|
|
var wl = new Xhelp\WebLib(fieldHandler); |
|
457
|
|
|
wl.customFieldsByDept(dept.value);\n"; |
|
458
|
|
|
|
|
459
|
|
|
if ($xhelp_isStaff) { |
|
460
|
|
|
$javascript .= "var w = new Xhelp\WebLib(staffHandler); |
|
461
|
|
|
w.staffbydept(dept.value);\n"; |
|
462
|
|
|
} |
|
463
|
|
|
$javascript .= '} |
|
464
|
|
|
|
|
465
|
|
|
var staffHandler = { |
|
466
|
|
|
staffbydept: function(result){'; |
|
467
|
|
|
if ($xhelp_isStaff) { |
|
468
|
|
|
if (Request::hasVar('xhelp_logMode', 'COOKIE') && 2 === $_COOKIE['xhelp_logMode'] |
|
469
|
|
|
&& is_object($staff) |
|
470
|
|
|
&& $staff->checkRoleRights(XHELP_SEC_TICKET_OWNERSHIP, $dept_id)) { |
|
471
|
|
|
$javascript .= "var sel = gE('owner');"; |
|
472
|
|
|
$javascript .= "xhelpFillStaffSelect(sel, result);\n"; |
|
473
|
|
|
} |
|
474
|
|
|
} |
|
475
|
|
|
$javascript .= "} |
|
476
|
|
|
} |
|
477
|
|
|
|
|
478
|
|
|
var fieldHandler = { |
|
479
|
|
|
customFieldsByDept: function(result){ |
|
480
|
|
|
var tbl = gE('tblAddTicket');\n"; |
|
481
|
|
|
if ($xhelp_isStaff && isset($_COOKIE['xhelp_logMode']) && 2 === $_COOKIE['xhelp_logMode']) { |
|
482
|
|
|
$javascript .= "var beforeele = gE('privResponse');\n"; |
|
483
|
|
|
} else { |
|
484
|
|
|
$javascript .= "var beforeele = gE('addButtons');\n"; |
|
485
|
|
|
} |
|
486
|
|
|
$javascript .= "tbody = tbl.tBodies[0];\n"; |
|
487
|
|
|
$javascript .= "xhelpFillCustomFlds(tbody, result, beforeele); |
|
488
|
|
|
} |
|
489
|
|
|
} |
|
490
|
|
|
|
|
491
|
|
|
function window_onload() |
|
492
|
|
|
{ |
|
493
|
|
|
xhelpDOMAddEvent(xoopsGetElementById('departments'), 'change', departments_onchange, true); |
|
494
|
|
|
} |
|
495
|
|
|
|
|
496
|
|
|
window.setTimeout('window_onload()', 1500); |
|
497
|
|
|
//--> |
|
498
|
|
|
</script>"; |
|
499
|
|
|
|
|
500
|
|
|
$xoopsTpl->assign('xhelp_baseURL', XHELP_BASE_URL); |
|
501
|
|
|
$xoopsTpl->assign('xhelp_includeURL', XHELP_INCLUDE_URL); |
|
502
|
|
|
$xoopsTpl->assign('xoops_module_header', $javascript . $xhelp_module_header); |
|
503
|
|
|
$xoopsTpl->assign('xhelp_allowUpload', $helper->getConfig('xhelp_allowUpload')); |
|
504
|
|
|
$xoopsTpl->assign('xhelp_text_lookup', _XHELP_TEXT_LOOKUP); |
|
505
|
|
|
$xoopsTpl->assign('xhelp_text_email', _XHELP_TEXT_EMAIL); |
|
506
|
|
|
$xoopsTpl->assign('xhelp_imagePath', XOOPS_URL . '/modules/xhelp/assets/images/'); |
|
507
|
|
|
$xoopsTpl->assign('xhelp_departments', $aDept); |
|
508
|
|
|
$xoopsTpl->assign('xhelp_current_file', basename(__file__)); |
|
509
|
|
|
$xoopsTpl->assign('xhelp_priorities', [5, 4, 3, 2, 1]); |
|
510
|
|
|
$xoopsTpl->assign('xhelp_priorities_desc', [ |
|
511
|
|
|
5 => _XHELP_PRIORITY5, |
|
512
|
|
|
4 => _XHELP_PRIORITY4, |
|
513
|
|
|
3 => _XHELP_PRIORITY3, |
|
514
|
|
|
2 => _XHELP_PRIORITY2, |
|
515
|
|
|
1 => _XHELP_PRIORITY1, |
|
516
|
|
|
]); |
|
517
|
|
|
$xoopsTpl->assign('xhelp_default_priority', XHELP_DEFAULT_PRIORITY); |
|
518
|
|
|
$xoopsTpl->assign('xhelp_currentUser', $xoopsUser->getVar('uid')); |
|
519
|
|
|
$xoopsTpl->assign('xhelp_numTicketUploads', $helper->getConfig('xhelp_numTicketUploads')); |
|
520
|
|
|
// if (Request::hasVar('logFor', 'POST')) { |
|
521
|
|
|
if (Request::hasVar('logFor', 'POST')) { |
|
522
|
|
|
$uid = Request::getInt('logFor', 0, 'POST'); |
|
523
|
|
|
$username = $xoopsUser::getUnameFromId($uid); |
|
524
|
|
|
$xoopsTpl->assign('xhelp_username', $username); |
|
525
|
|
|
$xoopsTpl->assign('xhelp_user_id', $uid); |
|
526
|
|
|
} else { |
|
527
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
528
|
|
|
$username = $xoopsUser->getVar('uname'); |
|
529
|
|
|
$xoopsTpl->assign('xhelp_username', $username); |
|
530
|
|
|
$xoopsTpl->assign('xhelp_user_id', $uid); |
|
531
|
|
|
} |
|
532
|
|
|
$xoopsTpl->assign('xhelp_isStaff', $xhelp_isStaff); |
|
533
|
|
|
if (isset($_COOKIE['xhelp_logMode'])) { |
|
534
|
|
|
$xoopsTpl->assign('xhelp_logMode', $_COOKIE['xhelp_logMode']); |
|
535
|
|
|
} else { |
|
536
|
|
|
$xoopsTpl->assign('xhelp_logMode', 1); |
|
537
|
|
|
} |
|
538
|
|
|
|
|
539
|
|
|
if ($xhelp_isStaff) { |
|
540
|
|
|
if (Request::hasVar('xhelp_logMode', 'COOKIE') && 2 === $_COOKIE['xhelp_logMode']) { |
|
541
|
|
|
/** @var \XoopsModules\Xhelp\StatusHandler $statusHandler */ |
|
542
|
|
|
$statusHandler = $helper->getHandler('Status'); |
|
543
|
|
|
$criteria = new \Criteria('', ''); |
|
544
|
|
|
$criteria->setSort('description'); |
|
545
|
|
|
$criteria->setOrder('ASC'); |
|
546
|
|
|
$statuses = $statusHandler->getObjects($criteria); |
|
547
|
|
|
$aStatuses = []; |
|
548
|
|
|
foreach ($statuses as $status) { |
|
549
|
|
|
$aStatuses[$status->getVar('id')] = [ |
|
550
|
|
|
'id' => $status->getVar('id'), |
|
551
|
|
|
'desc' => $status->getVar('description'), |
|
552
|
|
|
'state' => $status->getVar('state'), |
|
553
|
|
|
]; |
|
554
|
|
|
} |
|
555
|
|
|
|
|
556
|
|
|
$xoopsTpl->assign('xhelp_statuses', $aStatuses); |
|
557
|
|
|
} |
|
558
|
|
|
$xoopsTpl->assign('xhelp_savedSearches', $aSavedSearches); |
|
559
|
|
|
} |
|
560
|
|
|
|
|
561
|
|
|
$errors = []; |
|
562
|
|
|
$aElements = []; |
|
563
|
|
|
if (false !== ($validateErrors = $session->get('xhelp_validateError'))) { |
|
564
|
|
|
foreach ($validateErrors as $fieldname => $error) { |
|
565
|
|
|
if (!empty($error['errors'])) { |
|
566
|
|
|
$aElements[] = $fieldname; |
|
567
|
|
|
foreach ($error['errors'] as $err) { |
|
568
|
|
|
$errors[$fieldname] = $err; |
|
569
|
|
|
} |
|
570
|
|
|
} |
|
571
|
|
|
} |
|
572
|
|
|
$xoopsTpl->assign('xhelp_errors', $errors); |
|
573
|
|
|
} else { |
|
574
|
|
|
$xoopsTpl->assign('xhelp_errors', null); |
|
575
|
|
|
} |
|
576
|
|
|
|
|
577
|
|
|
$elements = ['subject', 'description']; |
|
578
|
|
|
foreach ($elements as $element) { // Foreach element in the predefined list |
|
579
|
|
|
$xoopsTpl->assign("xhelp_element_$element", 'formButton'); |
|
580
|
|
|
foreach ($aElements as $aElement) { // Foreach that has an error |
|
581
|
|
|
if ($aElement == $element) { // If the names are equal |
|
582
|
|
|
$xoopsTpl->assign("xhelp_element_$element", 'validateError'); |
|
583
|
|
|
break; |
|
584
|
|
|
} |
|
585
|
|
|
} |
|
586
|
|
|
} |
|
587
|
|
|
|
|
588
|
|
|
if (false !== ($ticket = $session->get('xhelp_ticket'))) { |
|
589
|
|
|
$xoopsTpl->assign('xhelp_ticket_uid', $ticket['uid']); |
|
590
|
|
|
$xoopsTpl->assign('xhelp_ticket_username', $xoopsUser::getUnameFromId($ticket['uid'])); |
|
591
|
|
|
$xoopsTpl->assign('xhelp_ticket_subject', stripslashes($ticket['subject'])); |
|
592
|
|
|
$xoopsTpl->assign('xhelp_ticket_description', stripslashes($ticket['description'])); |
|
593
|
|
|
$xoopsTpl->assign('xhelp_ticket_department', $ticket['department']); |
|
594
|
|
|
$xoopsTpl->assign('xhelp_ticket_priority', $ticket['priority']); |
|
595
|
|
|
} else { |
|
596
|
|
|
$xoopsTpl->assign('xhelp_ticket_uid', $uid); |
|
597
|
|
|
$xoopsTpl->assign('xhelp_ticket_username', $username); |
|
598
|
|
|
$xoopsTpl->assign('xhelp_ticket_subject', null); |
|
599
|
|
|
$xoopsTpl->assign('xhelp_ticket_description', null); |
|
600
|
|
|
$xoopsTpl->assign('xhelp_ticket_department', $dept_id); |
|
601
|
|
|
$xoopsTpl->assign('xhelp_ticket_priority', XHELP_DEFAULT_PRIORITY); |
|
602
|
|
|
} |
|
603
|
|
|
|
|
604
|
|
|
if (false !== ($response = $session->get('xhelp_response'))) { |
|
605
|
|
|
$xoopsTpl->assign('xhelp_response_uid', $response['uid']); |
|
606
|
|
|
$xoopsTpl->assign('xhelp_response_message', $response['message']); |
|
607
|
|
|
$xoopsTpl->assign('xhelp_response_timespent', $response['timeSpent']); |
|
608
|
|
|
$xoopsTpl->assign('xhelp_response_userIP', $response['userIP']); |
|
609
|
|
|
$xoopsTpl->assign('xhelp_response_private', $response['private']); |
|
610
|
|
|
$xoopsTpl->assign('xhelp_ticket_status', $response['status']); |
|
611
|
|
|
$xoopsTpl->assign('xhelp_ticket_ownership', $response['owner']); |
|
612
|
|
|
} else { |
|
613
|
|
|
$xoopsTpl->assign('xhelp_response_uid', null); |
|
614
|
|
|
$xoopsTpl->assign('xhelp_response_message', null); |
|
615
|
|
|
$xoopsTpl->assign('xhelp_response_timeSpent', 0); |
|
616
|
|
|
$xoopsTpl->assign('xhelp_response_userIP', null); |
|
617
|
|
|
$xoopsTpl->assign('xhelp_response_private', null); |
|
618
|
|
|
$xoopsTpl->assign('xhelp_ticket_status', 1); |
|
619
|
|
|
$xoopsTpl->assign('xhelp_ticket_ownership', 0); |
|
620
|
|
|
} |
|
621
|
|
|
|
|
622
|
|
|
require_once XOOPS_ROOT_PATH . '/footer.php'; //Include the page footer |
|
623
|
|
|
} |
|
624
|
|
|
} else { // If not a user |
|
625
|
|
|
/** @var \XoopsConfigHandler $configHandler */ |
|
626
|
|
|
$configHandler = xoops_getHandler('config'); |
|
627
|
|
|
//$xoopsConfigUser = $configHandler->getConfigsByCat(XOOPS_CONF_USER); |
|
628
|
|
|
$xoopsConfigUser = []; |
|
629
|
|
|
$criteria = new \CriteriaCompo(new \Criteria('conf_name', 'allow_register'), 'OR'); |
|
630
|
|
|
$criteria->add(new \Criteria('conf_name', 'activation_type'), 'OR'); |
|
631
|
|
|
$myConfigs = $configHandler->getConfigs($criteria); |
|
632
|
|
|
|
|
633
|
|
|
foreach ($myConfigs as $myConf) { |
|
634
|
|
|
$xoopsConfigUser[$myConf->getVar('conf_name')] = $myConf->getVar('conf_value'); |
|
635
|
|
|
} |
|
636
|
|
|
if (0 == $xoopsConfigUser['allow_register']) { // Use to doublecheck that anonymous users are allowed to register |
|
637
|
|
|
$helper->redirect('error.php'); |
|
638
|
|
|
} else { |
|
639
|
|
|
$helper->redirect('anon_addTicket.php'); |
|
640
|
|
|
} |
|
641
|
|
|
exit(); |
|
642
|
|
|
} |
|
643
|
|
|
|
|
644
|
|
|
/** |
|
645
|
|
|
* @param string|array $fields |
|
646
|
|
|
* @return bool |
|
647
|
|
|
*/ |
|
648
|
|
|
function saveTicket($fields = ''): bool |
|
649
|
|
|
{ |
|
650
|
|
|
global $session, $xhelp_isStaff; |
|
651
|
|
|
$session->set('xhelp_ticket', [ |
|
652
|
|
|
'uid' => Request::getInt('user_id', 0, 'POST'), |
|
653
|
|
|
'subject' => Request::getString('subject', '', 'POST'), |
|
654
|
|
|
'description' => Request::getText('description', '', 'POST'), //htmlspecialchars($_POST['description'], ENT_QUOTES), |
|
655
|
|
|
'department' => Request::getInt('departments', 0, 'POST'), //$_POST['departments'], |
|
656
|
|
|
'priority' => Request::getInt('priority', 0, 'POST'), |
|
657
|
|
|
]); |
|
658
|
|
|
|
|
659
|
|
|
if ($xhelp_isStaff && 2 === $_COOKIE['xhelp_logMode']) { |
|
660
|
|
|
$session->set('xhelp_response', [ |
|
661
|
|
|
'uid' => Request::getInt('user_id', 0, 'POST'), |
|
662
|
|
|
'message' => Request::getString('response', '', 'POST'), |
|
663
|
|
|
'timeSpent' => Request::getInt('timespent', 0, 'POST'), |
|
664
|
|
|
'userIP' => getenv('REMOTE_ADDR'), |
|
665
|
|
|
'private' => Request::hasVar('private', 'POST') ? 1 : 0, //isset($_POST['private']) ? 1 : 0, |
|
666
|
|
|
'status' => Request::getInt('status', 0, 'POST'), |
|
667
|
|
|
'owner' => Request::getInt('owner', 0, 'POST'), //$_POST['owner'] |
|
668
|
|
|
]); |
|
669
|
|
|
} |
|
670
|
|
|
|
|
671
|
|
|
if ('' != $fields) { |
|
672
|
|
|
$session->set('xhelp_custFields', $fields); |
|
673
|
|
|
} |
|
674
|
|
|
|
|
675
|
|
|
return true; |
|
676
|
|
|
} |
|
677
|
|
|
|
XoopsModules25x /
xhelp
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