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<?php declare(strict_types=1); |
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namespace XoopsModules\Xhelp; |
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/* |
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* You may not change or alter any portion of this comment or credits |
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* of supporting developers from this source code or any supporting source code |
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* which is considered copyrighted (c) material of the original comment or credit authors. |
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* |
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* This program is distributed in the hope that it will be useful, |
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* but WITHOUT ANY WARRANTY; without even the implied warranty of |
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. |
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*/ |
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/** |
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* @copyright {@link https://xoops.org/ XOOPS Project} |
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* @license {@link https://www.gnu.org/licenses/gpl-2.0.html GNU GPL 2 or later} |
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* @author Eric Juden <[email protected]> |
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* @author XOOPS Development Team |
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*/ |
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if (!\defined('XHELP_CLASS_PATH')) { |
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exit(); |
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} |
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// require_once XHELP_CLASS_PATH . '/BaseObjectHandler.php'; |
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// require_once XHELP_CLASS_PATH . '/NotificationService.php'; |
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/** |
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* Staff class |
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* |
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* @author Eric Juden <[email protected]> |
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*/ |
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// require_once XHELP_CLASS_PATH . '/session.php'; |
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/** |
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* StaffHandler class |
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* |
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* Staff Handler for Staff class |
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* |
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* @author Eric Juden <[email protected]> & |
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*/ |
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class StaffHandler extends BaseObjectHandler |
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{ |
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/** |
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* Name of child class |
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* |
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* @var string |
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*/ |
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public $classname = Staff::class; |
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/** |
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* DB table name |
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* |
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* @var string |
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*/ |
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public $dbtable = 'xhelp_staff'; |
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private const TABLE = 'xhelp_staff'; |
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private const ENTITY = Staff::class; |
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private const ENTITYNAME = 'Staff'; |
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private const KEYNAME = 'id'; |
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private const IDENTIFIER = 'uid'; |
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/** |
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* Constructor |
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* |
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* @param \XoopsMySQLDatabase|null $db reference to a xoopsDB object |
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*/ |
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public function __construct(\XoopsMySQLDatabase $db = null) |
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{ |
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$this->init($db); |
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$this->helper = Helper::getInstance(); |
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parent::__construct($db, static::TABLE, static::ENTITY, static::KEYNAME, static::IDENTIFIER); |
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} |
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/** |
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* retrieve a staff object from the database |
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* @param int $uid user id |
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* @return bool|Staff |
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*/ |
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public function &getByUid(int $uid) |
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{ |
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$ret = false; |
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$uid = $uid; |
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if ($uid > 0) { |
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$sql = $this->selectQuery(new \Criteria('uid', (string)$uid)); |
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if (!$result = $this->db->query($sql)) { |
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return $ret; |
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} |
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$arr = $this->db->fetchArray($result); |
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if ($arr) { |
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$ret = new $this->classname($arr); |
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return $ret; |
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} |
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} |
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return $ret; |
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} |
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/** |
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* Add user to a new role |
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* |
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* @param int $uid user id |
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* @param int $roleid role id |
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* @param int $deptid department id |
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* |
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* @return bool true if success, FALSE if failure |
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*/ |
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public function addStaffRole(int $uid, int $roleid, int $deptid): bool |
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{ |
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$staffRoleHandler = $this->helper->getHandler('StaffRole'); |
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$role = $staffRoleHandler->create(); |
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$role->setVar('uid', $uid); |
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$role->setVar('roleid', $roleid); |
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$role->setVar('deptid', $deptid); |
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if (!$staffRoleHandler->insert($role)) { |
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return false; |
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} |
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return true; |
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} |
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/** |
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* Retrive all roles of the current staff member |
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* |
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* @param int $uid |
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* @param bool $id_as_key |
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* @return array|bool StaffRoles or FALSE if failure |
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*/ |
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public function getRoles(int $uid, bool $id_as_key = false) |
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{ |
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$uid = $uid; |
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/** @var \XoopsModules\Xhelp\StaffRoleHandler $staffRoleHandler */ |
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$staffRoleHandler = $this->helper->getHandler('StaffRole'); |
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if (!$roles = $staffRoleHandler->getObjectsByStaff($uid, $id_as_key)) { |
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return false; |
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} |
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return $roles; |
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} |
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/** |
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* @return bool |
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*/ |
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public function clearRoles(): bool |
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{ |
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$session = Session::getInstance(); |
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$myRoles = $session->get('xhelp_hasRights'); |
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if ($myRoles) { |
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$session->del('xhelp_hasRights'); |
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return true; |
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} |
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return false; |
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} |
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/** |
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* Retrieve all of the roles of current department for staff member |
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* |
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* @param int $uid |
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* @param int $deptid |
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* @param bool $id_as_key |
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* @return array|bool array of StaffRoles or FALSE if failure |
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*/ |
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public function getRolesByDept(int $uid, int $deptid, bool $id_as_key = false) |
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{ |
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$ret = false; |
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$uid = $uid; |
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$deptid = $deptid; |
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$staffRoleHandler = $this->helper->getHandler('StaffRole'); |
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$criteria = new \CriteriaCompo(new \Criteria('uid', (string)$uid)); |
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$criteria->add(new \Criteria('deptid', (string)$deptid)); |
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if (!$roles = $staffRoleHandler->getObjects($criteria, $id_as_key)) { |
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return $ret; |
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} |
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return $roles; |
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} |
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/** |
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* Remove user from a role |
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* |
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* @param int $uid user id |
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* @return true if success, FALSE if failure |
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* @internal param int $roleid role id |
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* @internal param int $deptid department id |
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*/ |
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public function removeStaffRoles(int $uid): bool |
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{ |
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$staffRoleHandler = $this->helper->getHandler('StaffRole'); |
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$criteria = new \Criteria('uid', (string)$uid); |
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return $staffRoleHandler->deleteAll($criteria); |
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} |
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/** |
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* Check if a user is in a particular role |
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* |
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* @param int $uid user id |
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* @param int $roleid role id |
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* |
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* @return bool true on success, FALSE on failure |
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*/ |
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public function staffInRole(int $uid, int $roleid): bool |
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{ |
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$staffRoleHandler = $this->helper->getHandler('StaffRole'); |
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if (!$inRole = $staffRoleHandler->staffInRole($uid, $roleid)) { |
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return false; |
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} |
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return true; |
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} |
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/** |
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* Retrieve amount of time spent by staff member |
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* @param int $uid user id |
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* @return int |
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*/ |
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public function &getTimeSpent(int $uid = 0): int |
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{ |
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$responseHandler = $this->helper->getHandler('Response'); |
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if (0 == !$uid) { |
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$uid = $uid; |
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$criteria = new \Criteria('uid', (string)$uid); |
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$responses = $responseHandler->getObjects($criteria); |
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} else { |
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$responses = $responseHandler->getObjects(); |
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} |
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$timeSpent = 0; |
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foreach ($responses as $response) { |
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$newTime = $response->getVar('timeSpent'); |
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$timeSpent += $newTime; |
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} |
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return $timeSpent; |
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} |
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/** |
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* @return array |
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*/ |
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public function &getByAllDepts(): array |
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{ |
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$ret = $this->getObjects(new \Criteria('allDepartments', '1'), true); |
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return $ret; |
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} |
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/** |
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* creates new staff member |
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* |
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* @param int $uid |
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* @param string $email |
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* @return bool |
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*/ |
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public function addStaff(int $uid, string $email) //, $allDepts = 0 |
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: bool |
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{ |
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$notify = new NotificationService(); |
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/** @var \XoopsModules\Xhelp\Staff $staff */ |
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$staff = $this->create(); |
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$staff->setVar('uid', $uid); |
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$staff->setVar('email', $email); |
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$numNotify = $notify->getNumDeptNotifications(); |
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$staff->setVar('notify', (2 ** $numNotify) - 1); |
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$staff->setVar('permTimestamp', \time()); |
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return $this->insert($staff); |
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} |
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/** |
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* checks to see if the user is a staff member |
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* |
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* @param int $uid User ID to look for |
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* @return bool TRUE if user is a staff member, false if not |
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*/ |
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public function isStaff(int $uid): bool |
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{ |
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$count = $this->getCount(new \Criteria('uid', (string)$uid)); |
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return ($count > 0); |
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} |
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/** |
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* @param \XoopsObject $object |
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* @return string |
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*/ |
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public function insertQuery(\XoopsObject $object): string |
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{ |
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//TODO mb replace with individual variables |
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// Copy all object vars into local variables |
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foreach ($object->cleanVars as $k => $v) { |
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${$k} = $v; |
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} |
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$sql = \sprintf( |
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'INSERT INTO `%s` (id, uid, email, responseTime, numReviews, callsClosed, attachSig, rating, allDepartments, ticketsResponded, notify, permTimestamp) VALUES (%u, %u, %s, %u, %u, %u, %u, %u, %u, %u, %u, %u)', |
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$this->db->prefix($this->dbtable), |
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$id, |
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$uid, |
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$this->db->quoteString($email), |
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$responseTime, |
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$numReviews, |
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$callsClosed, |
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$attachSig, |
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$rating, |
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$allDepartments, |
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$ticketsResponded, |
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$notify, |
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$permTimestamp |
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); |
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return $sql; |
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} |
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/** |
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* @param \XoopsObject $object |
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* @return string |
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*/ |
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public function updateQuery(\XoopsObject $object): string |
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{ |
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//TODO mb replace with individual variables |
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329
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// Copy all object vars into local variables |
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330
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foreach ($object->cleanVars as $k => $v) { |
|
331
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${$k} = $v; |
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332
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} |
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333
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334
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$sql = \sprintf( |
|
335
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'UPDATE `%s` SET uid = %u, email = %s, responseTime = %u, numReviews = %u, callsClosed = %u, attachSig = %u, rating = %u, allDepartments = %u, ticketsResponded = %u, notify = %u, permTimestamp = %u WHERE id = %u', |
|
336
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$this->db->prefix($this->dbtable), |
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337
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$uid, |
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|
338
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$this->db->quoteString($email), |
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|
339
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$responseTime, |
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|
340
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$numReviews, |
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|
341
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$callsClosed, |
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|
342
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$attachSig, |
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|
343
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$rating, |
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|
344
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$allDepartments, |
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|
345
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$ticketsResponded, |
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|
346
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$notify, |
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|
347
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$permTimestamp, |
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|
348
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$id |
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|
349
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); |
|
350
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|
351
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return $sql; |
|
352
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} |
|
353
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|
354
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|
/** |
|
355
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|
|
* @param \XoopsObject $object |
|
356
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|
|
* @return string |
|
357
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|
|
*/ |
|
358
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|
|
public function deleteQuery(\XoopsObject $object): string |
|
359
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|
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{ |
|
360
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|
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$sql = \sprintf('DELETE FROM `%s` WHERE id = %u', $this->db->prefix($this->dbtable), $object->getVar('id')); |
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|
361
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|
362
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return $sql; |
|
363
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} |
|
364
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|
365
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|
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/** |
|
366
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* delete a staff member from the database |
|
367
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|
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* |
|
368
|
|
|
* @param \XoopsObject $object reference to the {@link Staff} |
|
369
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|
|
* obj to delete |
|
370
|
|
|
* @param bool $force |
|
371
|
|
|
* @return bool FALSE if failed. |
|
372
|
|
|
*/ |
|
373
|
|
|
public function delete(\XoopsObject $object, $force = false): bool |
|
374
|
|
|
{ |
|
375
|
|
|
if (0 != \strcasecmp($this->classname, \get_class($object))) { |
|
376
|
|
|
return false; |
|
377
|
|
|
} |
|
378
|
|
|
|
|
379
|
|
|
// Clear Department Membership |
|
380
|
|
|
/** @var \XoopsModules\Xhelp\MembershipHandler $membershipHandler */ |
|
381
|
|
|
$membershipHandler = $this->helper->getHandler('Membership'); |
|
382
|
|
|
if (!$membershipHandler->clearStaffMembership($object->getVar('uid'))) { |
|
383
|
|
|
return false; |
|
384
|
|
|
} |
|
385
|
|
|
|
|
386
|
|
|
// Remove ticket lists |
|
387
|
|
|
$ticketListHandler = $this->helper->getHandler('TicketList'); |
|
388
|
|
|
$criteria = new \Criteria('uid', $object->getVar('uid')); |
|
|
|
|
|
|
389
|
|
|
if (!$ticketListHandler->deleteAll($criteria)) { |
|
390
|
|
|
return false; |
|
391
|
|
|
} |
|
392
|
|
|
|
|
393
|
|
|
// Remove saved searches |
|
394
|
|
|
$savedSearchHandler = $this->helper->getHandler('SavedSearch'); |
|
395
|
|
|
if (!$savedSearchHandler->deleteAll($criteria)) { // use existing crit object |
|
396
|
|
|
return false; |
|
397
|
|
|
} |
|
398
|
|
|
|
|
399
|
|
|
// Clear permission roles |
|
400
|
|
|
if (!$this->removeStaffRoles($object->getVar('uid'))) { |
|
401
|
|
|
return false; |
|
402
|
|
|
} |
|
403
|
|
|
|
|
404
|
|
|
$ret = parent::delete($object, $force); |
|
405
|
|
|
|
|
406
|
|
|
return $ret; |
|
407
|
|
|
} |
|
408
|
|
|
|
|
409
|
|
|
/** |
|
410
|
|
|
* Adjust the # of calls closed for the given user by the given offset |
|
411
|
|
|
* |
|
412
|
|
|
* @param int $uid User ID to modify |
|
413
|
|
|
* @param int $offset Number of tickets to add to current call count (Negative for decrementing) |
|
414
|
|
|
* @return bool FALSE if query failed |
|
415
|
|
|
*/ |
|
416
|
|
|
public function increaseCallsClosed(int $uid, int $offset = 1): bool |
|
417
|
|
|
{ |
|
418
|
|
|
if ($offset < 0) { |
|
419
|
|
|
$sql = \sprintf('UPDATE `%s` SET callsClosed = callsClosed - %u WHERE uid = %u', $this->db->prefix($this->dbtable), \abs($offset), $uid); |
|
420
|
|
|
} else { |
|
421
|
|
|
$sql = \sprintf('UPDATE `%s` SET callsClosed = callsClosed + %u WHERE uid = %u', $this->db->prefix($this->dbtable), $offset, $uid); |
|
422
|
|
|
} |
|
423
|
|
|
if (!$result = $this->db->query($sql)) { |
|
|
|
|
|
|
424
|
|
|
return false; |
|
425
|
|
|
} |
|
426
|
|
|
|
|
427
|
|
|
return true; |
|
428
|
|
|
} |
|
429
|
|
|
|
|
430
|
|
|
/** |
|
431
|
|
|
* Adjust the responseTime for the specified staff member |
|
432
|
|
|
* |
|
433
|
|
|
* @param int $uid User ID to modify |
|
434
|
|
|
* @param int $responseTime If $ticketCount is specified, the total # of response seconds, otherwise the number of seconds to add |
|
435
|
|
|
* @param int $ticketCount If = 0, increments 'responseTime' and 'ticketsResponded' otherwise, total # of tickets |
|
436
|
|
|
* @return bool FALSE if query failed |
|
437
|
|
|
*/ |
|
438
|
|
|
public function updateResponseTime(int $uid, int $responseTime, int $ticketCount = 0): bool |
|
439
|
|
|
{ |
|
440
|
|
|
if (0 == $ticketCount) { |
|
441
|
|
|
//Incrementing responseTime |
|
442
|
|
|
$sql = \sprintf('UPDATE `%s` SET responseTime = responseTime + %u, ticketsResponded = ticketsResponded + 1 WHERE uid = %u', $this->db->prefix($this->dbtable), $responseTime, $uid); |
|
443
|
|
|
} else { |
|
444
|
|
|
//Setting responseTime, ticketsResponded |
|
445
|
|
|
$sql = \sprintf('UPDATE `%s` SET responseTime = %u, ticketsResponded = %u WHERE uid = %u', $this->db->prefix($this->dbtable), $responseTime, $ticketCount, $uid); |
|
446
|
|
|
} |
|
447
|
|
|
if (!$result = $this->db->query($sql)) { |
|
|
|
|
|
|
448
|
|
|
return false; |
|
449
|
|
|
} |
|
450
|
|
|
|
|
451
|
|
|
return true; |
|
452
|
|
|
} |
|
453
|
|
|
|
|
454
|
|
|
/** |
|
455
|
|
|
* Adjust the rating for the specified staff member |
|
456
|
|
|
* |
|
457
|
|
|
* @param int $uid Staff ID to modify |
|
458
|
|
|
* @param int $rating If $numReviews is specified, the total # of rating points, otherwise the number of rating points to add |
|
459
|
|
|
* @param int $numReviews If = 0, increments 'rating' and 'numReviews', otherwise total # of reviews |
|
460
|
|
|
* @return bool FALSE if query failed |
|
461
|
|
|
*/ |
|
462
|
|
|
public function updateRating(int $uid, int $rating, int $numReviews = 0): bool |
|
463
|
|
|
{ |
|
464
|
|
|
if (0 == $numReviews) { |
|
465
|
|
|
//Add New Review |
|
466
|
|
|
$sql = \sprintf('UPDATE `%s` SET rating = rating + %u, numReviews = numReviews + 1 WHERE uid = %u', $this->db->prefix($this->dbtable), $rating, $uid); |
|
467
|
|
|
} else { |
|
468
|
|
|
//Set rating, numReviews to supplied values |
|
469
|
|
|
$sql = \sprintf('UPDATE `%s` SET rating = %u, numReviews = %u WHERE uid = %u', $this->db->prefix($this->dbtable), $rating, $numReviews, $uid); |
|
470
|
|
|
} |
|
471
|
|
|
if (!$result = $this->db->query($sql)) { |
|
|
|
|
|
|
472
|
|
|
return false; |
|
473
|
|
|
} |
|
474
|
|
|
|
|
475
|
|
|
return true; |
|
476
|
|
|
} |
|
477
|
|
|
|
|
478
|
|
|
/** |
|
479
|
|
|
* Retrieve array of all staff with permission for current task |
|
480
|
|
|
* @param int $task |
|
481
|
|
|
* @param int $deptid |
|
482
|
|
|
* @param bool $id_as_key |
|
483
|
|
|
* @return array |
|
484
|
|
|
*/ |
|
485
|
|
|
public function getStaffByTask(int $task, int $deptid = 0, bool $id_as_key = false): array |
|
486
|
|
|
{ |
|
487
|
|
|
$task = $task; |
|
488
|
|
|
if (null !== $deptid) { |
|
|
|
|
|
|
489
|
|
|
$deptid = $deptid; |
|
490
|
|
|
} |
|
491
|
|
|
|
|
492
|
|
|
// Get roles with $task value set |
|
493
|
|
|
$roleHandler = $this->helper->getHandler('Role'); |
|
494
|
|
|
$roles = $roleHandler->getRolesByTask($task); |
|
495
|
|
|
$aRoles = []; |
|
496
|
|
|
foreach ($roles as $role) { |
|
497
|
|
|
$aRoles[$role->getVar('id')] = ''; |
|
498
|
|
|
} |
|
499
|
|
|
|
|
500
|
|
|
// Get staff roles by dept |
|
501
|
|
|
$staffRoleHandler = $this->helper->getHandler('StaffRole'); |
|
502
|
|
|
$criteria = new \CriteriaCompo(new \Criteria('deptid', (string)$deptid)); |
|
503
|
|
|
$criteria->add(new \Criteria('roleid', '(' . \implode(',', \array_keys($aRoles)) . ')', 'IN')); |
|
504
|
|
|
unset($aRoles); |
|
505
|
|
|
|
|
506
|
|
|
$staffRoles = $staffRoleHandler->getObjects($criteria); |
|
507
|
|
|
$aStaffID = []; |
|
508
|
|
|
foreach ($staffRoles as $sRole) { |
|
509
|
|
|
$aStaffID[$sRole->getVar('uid')] = ''; |
|
510
|
|
|
} |
|
511
|
|
|
|
|
512
|
|
|
// Get staff objects |
|
513
|
|
|
$criteria = new \Criteria('uid', '(' . \implode(',', \array_keys($aStaffID)) . ')', 'IN'); |
|
514
|
|
|
$staffHandler = $this->helper->getHandler('Staff'); |
|
515
|
|
|
|
|
516
|
|
|
return $staffHandler->getObjects($criteria, $id_as_key); |
|
517
|
|
|
} |
|
518
|
|
|
} |
|
519
|
|
|
|