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<?php declare(strict_types=1); |
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namespace XoopsModules\Xhelp; |
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/* |
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* You may not change or alter any portion of this comment or credits |
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* of supporting developers from this source code or any supporting source code |
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* which is considered copyrighted (c) material of the original comment or credit authors. |
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* |
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* This program is distributed in the hope that it will be useful, |
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* but WITHOUT ANY WARRANTY; without even the implied warranty of |
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. |
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*/ |
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/** |
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* @copyright {@link https://xoops.org/ XOOPS Project} |
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* @license {@link https://www.gnu.org/licenses/gpl-2.0.html GNU GPL 2 or later} |
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* @author Brian Wahoff <[email protected]> |
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* @author XOOPS Development Team |
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*/ |
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if (!\defined('XHELP_CONSTANTS_INCLUDED')) { |
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exit(); |
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} |
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//require_once XHELP_BASE_PATH . '/functions.php'; |
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// require_once XHELP_CLASS_PATH . '/Service.php'; |
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/** |
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* NotificationService class |
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* |
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* Part of the Messaging Subsystem. Uses the xoopsNotificationHandler class to send emails to users |
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* |
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* |
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* @author Brian Wahoff <[email protected]> |
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*/ |
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class NotificationService extends Service |
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{ |
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/** |
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* Instance of the staff object |
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* |
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* @var object |
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*/ |
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public $staffHandler; |
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/** |
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* Instance of the xoops text sanitizer |
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* |
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* @var object |
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*/ |
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public $myTextSanitizer; |
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/** |
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* Path to the mail_template directory |
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* |
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* @var string |
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*/ |
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public $templateDir = ''; |
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/** |
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* Instance of the module object |
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* |
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* @var object |
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*/ |
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public $module; |
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/** |
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* Instance of the notification object |
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* |
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* @var object |
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*/ |
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public $notificationHandler; |
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/** |
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* Instance of the status object |
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* |
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* @var object |
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*/ |
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public $statusHandler; |
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/** |
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* Class Constructor |
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*/ |
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public function __construct() |
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{ |
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global $xoopsConfig, $xoopsModule; |
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$db = \XoopsDatabaseFactory::getDatabaseConnection(); |
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$this->myTextSanitizer = \MyTextSanitizer::getInstance(); |
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$this->templateDir = $this->getTemplateDir($xoopsConfig['language']); |
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$this->module = Utility::getModule(); |
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$this->staffHandler = new StaffHandler($db); |
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$this->notificationHandler = new NotificationHandler($db); |
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$this->statusHandler = new StatusHandler($db); |
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$this->helper = Helper::getInstance(); |
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$this->init(); |
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} |
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/** |
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* Retrieve the email_template object that is requested |
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* |
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* @param string|int $category ID or name of item |
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* @param string $event name of event |
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* @param object $module $xoopsModule object |
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* @param mixed $template_id |
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* |
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* @return bool|array |
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*/ |
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public function getEmailTpl($category, string $event, object $module, &$template_id) |
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{ |
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$templates = $module->getInfo('_email_tpl'); // Gets $modversion['_email_tpl'] array from xoops_version.php |
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foreach ($templates as $tpl_id => $tpl) { |
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if ($tpl['category'] == $category && $tpl['name'] == $event) { |
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$template_id = $tpl_id; |
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return $tpl; |
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} |
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} |
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return false; |
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} |
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/* |
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* Returns a group of $staffRole objects |
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* |
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* @access int $dept ID of department |
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* @access array $aMembers array of all possible staff members |
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* |
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* @access private |
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*/ |
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/** |
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* @param int|string $dept |
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* @param array $aMembers |
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* @return array |
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*/ |
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public function &getStaffRoles($dept, array $aMembers): array |
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{ |
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$staffRoleHandler = $this->helper->getHandler('StaffRole'); |
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// Retrieve roles of all members |
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$criteria = new \CriteriaCompo(new \Criteria('uid', '(' . \implode(',', $aMembers) . ')', 'IN')); |
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$criteria->add(new \Criteria('deptid', $dept)); |
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$staffRoles = $staffRoleHandler->getObjects($criteria, false); // array of staff role objects |
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return $staffRoles; |
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} |
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/* |
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* Gets a list of staff members that have the notification selected |
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* |
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* @access object $staffRoles staffRole objects |
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* @access array $aMembers array of all possible staff members |
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* @access array $staff_options array of acceptable departments |
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* |
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* @access private |
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*/ |
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/** |
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* @param array $staffRoles |
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* @param array $aMembers |
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* @param array $staff_options |
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* @return array |
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*/ |
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public function &getEnabledStaff(array $staffRoles, array $aMembers, array $staff_options): array |
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{ |
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// Get only staff members that have permission for this notification |
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$enabled_staff = []; |
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foreach ($aMembers as $aMember) { |
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foreach ($staffRoles as $staffRole) { |
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if ($staffRole->getVar('uid') == $aMember && \in_array($staffRole->getVar('roleid'), $staff_options)) { |
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$enabled_staff[$aMember] = $aMember; |
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break; |
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} |
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} |
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} |
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unset($aMembers); |
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return $enabled_staff; |
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} |
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/* |
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* Used to retrieve a list of xoops user objects |
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* |
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* @param array $enabled_staff array of staff members that have the notification enabled |
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* |
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* @access private |
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*/ |
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/** |
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* @param array $enabled_staff |
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* @param bool $active_only |
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* @return array |
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*/ |
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public function &getXoopsUsers(array $enabled_staff, bool $active_only = true): array |
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{ |
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$xoopsUsers = []; |
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/** @var \XoopsMemberHandler $memberHandler */ |
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$memberHandler = \xoops_getHandler('member'); |
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if (\count($enabled_staff) > 0) { |
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$criteria = new \CriteriaCompo(new \Criteria('uid', '(' . \implode(',', $enabled_staff) . ')', 'IN')); |
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} else { |
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return $xoopsUsers; |
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} |
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if ($active_only) { |
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$criteria->add(new \Criteria('level', '0', '>')); |
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} |
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$xoopsUsers = $memberHandler->getUsers($criteria, true); // xoopsUser objects |
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unset($enabled_staff); |
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return $xoopsUsers; |
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} |
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/** |
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* Returns only the accepted staff members after having their permissions checked |
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* @param array $aMembers array of all possible staff members |
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* @param Ticket|int $ticket xhelp_ticket object |
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* @param Notification $settings xhelp_notification object |
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* @param int $submittedBy ID of ticket submitter |
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* @return array of XoopsUser objects |
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*/ |
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public function &checkStaffSetting(array $aMembers, $ticket, Notification $settings, int $submittedBy): array |
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{ |
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// $submittedBy = (int)$submittedBy; |
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$dept = $ticket; |
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if (\is_object($ticket)) { |
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$dept = $ticket->getVar('department'); |
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} |
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$staff_setting = $settings->getVar('staff_setting') ?? ''; |
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$staff_options = $settings->getVar('staff_options') ?? ''; |
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$staffRoles = $this->getStaffRoles($dept, $aMembers); // Get list of the staff members' roles |
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$enabled_staff = $this->getEnabledStaff($staffRoles, $aMembers, $staff_options); |
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$xoopsUsers = $this->getXoopsUsers($enabled_staff); |
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return $xoopsUsers; |
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} |
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/** |
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* Returns an array of staff UID's |
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* |
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* @param array $members xhelp_staff objects |
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* @param string|int $submittedBy |
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* @param bool $removeSubmitter |
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* @return array |
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*/ |
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private function &makeMemberArray(array $members, $submittedBy, bool $removeSubmitter = false): array |
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{ |
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$aMembers = []; |
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$submittedBy = (int)$submittedBy; |
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foreach ($members as $member) { // Full list of dept members |
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if ($removeSubmitter) { |
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if ($member->getVar('uid') == $submittedBy) { // Remove the staff member that submitted from the email list |
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continue; |
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} |
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$aMembers[$member->getVar('uid')] = $member->getVar('uid'); |
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} else { |
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$aMembers[$member->getVar('uid')] = $member->getVar('uid'); |
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} |
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} |
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return $aMembers; |
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} |
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/** |
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* Returns emails of staff belonging to an event |
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* |
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* @param Ticket|int $ticket |
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* @param int $event_id bit_value of event |
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* @param Notification $settings |
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* @param int|null $submittedBy ID of user submitting event - should only be used when there is a response |
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* @return array |
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* @internal param int $dept ID of department |
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*/ |
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public function &getSubscribedStaff($ticket, int $event_id, Notification $settings, int $submittedBy = null): array |
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{ |
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global $xoopsUser; |
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$arr = []; |
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/** @var \XoopsModules\Xhelp\MembershipHandler $membershipHandler */ |
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$membershipHandler = $this->helper->getHandler('Membership'); |
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/** @var \XoopsMemberHandler $memberHandler */ |
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$memberHandler = \xoops_getHandler('member'); |
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if (\is_object($ticket)) { |
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if (!$submittedBy) { |
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$submittedBy = $ticket->getVar('uid'); |
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} |
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$owner = $ticket->getVar('ownership'); |
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$dept = $ticket->getVar('department'); |
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} else { |
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$dept = (int)$ticket; |
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} |
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$submittedBy = (int)$submittedBy; |
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$staff_setting = $settings->getVar('staff_setting') ?? ''; |
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$staff_options = $settings->getVar('staff_options') ?? ''; |
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switch ($staff_setting) { |
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case \XHELP_NOTIF_STAFF_DEPT: // Department Staff can receive notification |
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$members = $membershipHandler->membershipByDept($dept); // Staff objects |
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$aMembers = $this->makeMemberArray($members, $submittedBy, true); |
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$xoopsUsers = $this->checkStaffSetting($aMembers, $ticket, $settings, $submittedBy); |
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break; |
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case \XHELP_NOTIF_STAFF_OWNER: // Ticket Owner can receive notification |
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$members = $membershipHandler->membershipByDept($dept); |
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if (0 != $ticket->getVar('ownership')) { // If there is a ticket owner |
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$ticket_owner = $ticket->getVar('ownership'); |
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$aMembers[$ticket_owner] = $ticket_owner; |
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$criteria = new \Criteria('uid', '(' . \implode(',', $aMembers) . ')', 'IN'); |
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unset($aMembers); |
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$xoopsUsers = $memberHandler->getUsers($criteria, true); // xoopsUser objects |
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} else { // If no ticket owner, send to dept staff |
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$aMembers = $this->makeMemberArray($members, 0, true); |
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$xoopsUsers = $this->checkStaffSetting($aMembers, $ticket, $settings, $submittedBy); |
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} |
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break; |
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313
|
|
|
case \XHELP_NOTIF_STAFF_NONE: // Notification is turned off |
|
314
|
|
|
default: |
|
315
|
|
|
return $arr; |
|
316
|
|
|
} |
|
317
|
|
|
|
|
318
|
|
|
//Sort users based on Notification Preference |
|
319
|
|
|
foreach ($xoopsUsers as $xUser) { |
|
320
|
|
|
$cMember = $members[$xUser->getVar('uid')]; |
|
321
|
|
|
|
|
322
|
|
|
if (!empty($cMember) && ($xUser->uid() != $xoopsUser->uid())) { |
|
323
|
|
|
if ($this->isSubscribed($cMember, $event_id)) { |
|
324
|
|
|
if (2 == $xUser->getVar('notify_method')) { // Send by email |
|
325
|
|
|
$arr['email'][] = $members[$xUser->getVar('uid')]->getVar('email'); |
|
326
|
|
|
} elseif (1 == $xUser->getVar('notify_method')) { // Send by pm |
|
327
|
|
|
$arr['pm'][] = $xUser; |
|
328
|
|
|
} |
|
329
|
|
|
} |
|
330
|
|
|
} |
|
331
|
|
|
} |
|
332
|
|
|
|
|
333
|
|
|
return $arr; |
|
334
|
|
|
} |
|
335
|
|
|
|
|
336
|
|
|
/** |
|
337
|
|
|
* Returns emails of users belonging to a ticket |
|
338
|
|
|
* |
|
339
|
|
|
* @param int $ticketId ID of ticket |
|
340
|
|
|
* @return array |
|
341
|
|
|
*/ |
|
342
|
|
|
public function &getSubscribedUsers(int $ticketId): array |
|
343
|
|
|
{ |
|
344
|
|
|
global $xoopsUser; |
|
345
|
|
|
|
|
346
|
|
|
// $ticketId = (int)$ticketId; |
|
347
|
|
|
|
|
348
|
|
|
/** @var \XoopsModules\Xhelp\TicketEmailsHandler $ticketEmailsHandler */ |
|
349
|
|
|
$ticketEmailsHandler = $this->helper->getHandler('TicketEmails'); |
|
|
|
|
|
|
350
|
|
|
/** @var \XoopsMemberHandler $memberHandler */ |
|
351
|
|
|
$memberHandler = \xoops_getHandler('member'); |
|
352
|
|
|
|
|
353
|
|
|
//Get all Subscribed users, except for the current user |
|
354
|
|
|
$criteria = new \CriteriaCompo(new \Criteria('ticketid', (string)$ticketId)); |
|
355
|
|
|
$criteria->add(new \Criteria('suppress', '0')); |
|
356
|
|
|
$criteria->add(new \Criteria('email', $xoopsUser->email(), '<>')); |
|
357
|
|
|
|
|
358
|
|
|
$users = $ticketEmailsHandler->getObjects($criteria); // xhelp_ticketEmail objects |
|
359
|
|
|
|
|
360
|
|
|
$aUsers = []; |
|
361
|
|
|
$arr = []; |
|
362
|
|
|
foreach ($users as $user) { |
|
363
|
|
|
if (0 != $user->getVar('uid')) { |
|
364
|
|
|
$aUsers[$user->getVar('email')] = $user->getVar('uid'); |
|
365
|
|
|
} else { |
|
366
|
|
|
// Add users with just email to array |
|
367
|
|
|
$arr['email'][] = $user->getVar('email'); |
|
368
|
|
|
} |
|
369
|
|
|
} |
|
370
|
|
|
|
|
371
|
|
|
$xoopsUsers = []; |
|
372
|
|
|
if (!empty($aUsers)) { |
|
373
|
|
|
$criteria = new \Criteria('uid', '(' . \implode(',', $aUsers) . ')', 'IN'); |
|
374
|
|
|
$xoopsUsers = $memberHandler->getUsers($criteria, true); // xoopsUser objects |
|
375
|
|
|
} |
|
376
|
|
|
unset($aUsers); |
|
377
|
|
|
|
|
378
|
|
|
// @todo - replace notify_method integers with constants |
|
379
|
|
|
// Add users with uid |
|
380
|
|
|
foreach ($xoopsUsers as $xUser) { // Find which method user prefers for sending message |
|
381
|
|
|
if (2 == $xUser->getVar('notify_method')) { |
|
382
|
|
|
$arr['email'][] = $xUser->getVar('email'); |
|
383
|
|
|
} elseif (1 == $xUser->getVar('notify_method')) { |
|
384
|
|
|
$arr['pm'][] = $xUser; |
|
385
|
|
|
} |
|
386
|
|
|
} |
|
387
|
|
|
|
|
388
|
|
|
return $arr; |
|
389
|
|
|
} |
|
390
|
|
|
|
|
391
|
|
|
/** |
|
392
|
|
|
* Checks to see if the staff member is subscribed to receive the notification for this event |
|
393
|
|
|
* |
|
394
|
|
|
* @param int|Staff $user userid/staff object of staff member |
|
395
|
|
|
* @param int $event_id value of the event |
|
396
|
|
|
* @return bool true is suscribed, false if not |
|
397
|
|
|
*/ |
|
398
|
|
|
public function isSubscribed($user, int $event_id): bool |
|
399
|
|
|
{ |
|
400
|
|
|
if (!\is_object($user)) { //If user is not an object, retrieve a staff object using the uid |
|
401
|
|
|
if (\is_numeric($user)) { |
|
|
|
|
|
|
402
|
|
|
$uid = $user; |
|
403
|
|
|
$staffHandler = $this->helper->getHandler('Staff'); |
|
|
|
|
|
|
404
|
|
|
if (!$user = $staffHandler->getByUid($uid)) { |
|
405
|
|
|
return false; |
|
406
|
|
|
} |
|
407
|
|
|
} |
|
408
|
|
|
} |
|
409
|
|
|
|
|
410
|
|
|
return ($user->getVar('notify') & (2 ** $event_id)) > 0; |
|
411
|
|
|
} |
|
412
|
|
|
|
|
413
|
|
|
/** |
|
414
|
|
|
* Retrieve a user's email address |
|
415
|
|
|
* |
|
416
|
|
|
* @param int $uid user's id |
|
417
|
|
|
* @return array array's email |
|
418
|
|
|
*/ |
|
419
|
|
|
public function getUserEmail(int $uid): array |
|
420
|
|
|
{ |
|
421
|
|
|
global $xoopsUser; |
|
422
|
|
|
$arr = []; |
|
423
|
|
|
$uid = $uid; |
|
424
|
|
|
|
|
425
|
|
|
if ($uid == $xoopsUser->getVar('uid')) { // If $uid == current user's uid |
|
426
|
|
|
if (2 == $xoopsUser->getVar('notify_method')) { |
|
427
|
|
|
$arr['email'][] = $xoopsUser->getVar('email'); // return their email |
|
428
|
|
|
} elseif (1 == $xoopsUser->getVar('notify_method')) { |
|
429
|
|
|
$arr['pm'][] = $xoopsUser; |
|
430
|
|
|
} |
|
431
|
|
|
} else { |
|
432
|
|
|
/** @var \XoopsMemberHandler $memberHandler */ |
|
433
|
|
|
$memberHandler = \xoops_getHandler('member'); //otherwise... |
|
434
|
|
|
$member = $memberHandler->getUser($uid); |
|
435
|
|
|
if ($member) { |
|
|
|
|
|
|
436
|
|
|
if (2 == $member->getVar('notify_method')) { |
|
437
|
|
|
$arr['email'][] = $member->getVar('email'); |
|
438
|
|
|
} elseif (1 == $member->getVar('notify_method')) { |
|
439
|
|
|
$arr['pm'][] = $member; |
|
440
|
|
|
} |
|
441
|
|
|
} else { |
|
442
|
|
|
$arr['email'][] = ''; |
|
443
|
|
|
} |
|
444
|
|
|
} |
|
445
|
|
|
|
|
446
|
|
|
return $arr; |
|
447
|
|
|
} |
|
448
|
|
|
|
|
449
|
|
|
/** |
|
450
|
|
|
* Retrieves a staff member's email address |
|
451
|
|
|
* |
|
452
|
|
|
* @param int $uid user's id |
|
453
|
|
|
* @param int|string|null $dept |
|
454
|
|
|
* @param array|null $staff_options |
|
455
|
|
|
* @return array member's email |
|
456
|
|
|
*/ |
|
457
|
|
|
public function getStaffEmail(int $uid, $dept = null, ?array $staff_options = null): array |
|
458
|
|
|
{ |
|
459
|
|
|
$uid = $uid; |
|
460
|
|
|
$dept = (int)$dept; |
|
461
|
|
|
/** @var \XoopsMemberHandler $memberHandler */ |
|
462
|
|
|
$memberHandler = \xoops_getHandler('member'); |
|
463
|
|
|
$arr = []; |
|
464
|
|
|
|
|
465
|
|
|
// Check staff roles to staff options making sure the staff has permission |
|
466
|
|
|
$staffRoles = $this->staffHandler->getRolesByDept($uid, $dept, true); |
|
467
|
|
|
$bFound = true; |
|
468
|
|
|
foreach ($staff_options as $option) { |
|
469
|
|
|
if (\array_key_exists($option, $staffRoles)) { |
|
470
|
|
|
$bFound = true; |
|
471
|
|
|
break; |
|
472
|
|
|
} |
|
473
|
|
|
|
|
474
|
|
|
$bFound = false; |
|
475
|
|
|
} |
|
476
|
|
|
if (!$bFound) { |
|
477
|
|
|
return $arr; |
|
478
|
|
|
} |
|
479
|
|
|
|
|
480
|
|
|
$staff = $this->staffHandler->getByUid($uid); |
|
481
|
|
|
if ($staff) { |
|
482
|
|
|
$member = $memberHandler->getUser($uid); |
|
483
|
|
|
if ($member) { |
|
|
|
|
|
|
484
|
|
|
if (2 == $member->getVar('notify_method')) { |
|
485
|
|
|
$arr['email'][] = $staff->getVar('email'); |
|
486
|
|
|
} elseif (1 == $member->getVar('notify_method')) { |
|
487
|
|
|
$arr['pm'][] = $member; |
|
488
|
|
|
} |
|
489
|
|
|
} else { |
|
490
|
|
|
$arr['email'][] = ''; |
|
491
|
|
|
} |
|
492
|
|
|
} else { |
|
493
|
|
|
$arr['email'][] = ''; |
|
494
|
|
|
} |
|
495
|
|
|
|
|
496
|
|
|
return $arr; |
|
497
|
|
|
} |
|
498
|
|
|
|
|
499
|
|
|
/** |
|
500
|
|
|
* Send pm and email notifications to selected users |
|
501
|
|
|
* |
|
502
|
|
|
* @param object|array $email_tpl object returned from getEmailTpl() function |
|
503
|
|
|
* @param array $sendTo emails and xoopsUser objects |
|
504
|
|
|
* @param array $tags array of notification information |
|
505
|
|
|
* @param string $fromEmail |
|
506
|
|
|
* @return bool TRUE if success, FALSE if no success |
|
507
|
|
|
*/ |
|
508
|
|
|
public function sendEvents($email_tpl, array $sendTo, array $tags, string $fromEmail = ''): bool |
|
509
|
|
|
{ |
|
510
|
|
|
$ret = true; |
|
511
|
|
|
if (\array_key_exists('pm', $sendTo)) { |
|
512
|
|
|
$ret = $ret && $this->sendEventPM($email_tpl, $sendTo, $tags, $fromEmail); |
|
513
|
|
|
} |
|
514
|
|
|
|
|
515
|
|
|
if (\array_key_exists('email', $sendTo)) { |
|
516
|
|
|
$ret = $ret && $this->sendEventEmail($email_tpl, $sendTo, $tags, $fromEmail); |
|
517
|
|
|
} |
|
518
|
|
|
|
|
519
|
|
|
return $ret; |
|
520
|
|
|
} |
|
521
|
|
|
|
|
522
|
|
|
/** |
|
523
|
|
|
* Send the pm notification to selected users |
|
524
|
|
|
* |
|
525
|
|
|
* @param object|array $email_tpl object returned from getEmailTpl() function |
|
526
|
|
|
* @param array $sendTo xoopsUser objects |
|
527
|
|
|
* @param array $tags array of notification information |
|
528
|
|
|
* @param string $fromEmail |
|
529
|
|
|
* @return bool TRUE if success, FALSE if no success |
|
530
|
|
|
*/ |
|
531
|
|
|
public function sendEventPM($email_tpl, array $sendTo, array $tags, string $fromEmail = ''): bool |
|
|
|
|
|
|
532
|
|
|
{ |
|
533
|
|
|
$notify_pm = ''; |
|
|
|
|
|
|
534
|
|
|
global $xoopsConfig, $xoopsUser; |
|
535
|
|
|
|
|
536
|
|
|
$notify_pm = $sendTo['pm']; |
|
537
|
|
|
|
|
538
|
|
|
$tags = \array_merge($tags, $this->getCommonTplVars()); // Retrieve the common template vars and add to array |
|
539
|
|
|
$xoopsMailer = \xoops_getMailer(); |
|
540
|
|
|
$xoopsMailer->usePM(); |
|
541
|
|
|
|
|
542
|
|
|
foreach ($tags as $k => $v) { |
|
543
|
|
|
$xoopsMailer->assign($k, \preg_replace('/&/i', '&', $v)); |
|
544
|
|
|
} |
|
545
|
|
|
$xoopsMailer->setTemplateDir($this->templateDir); // Set template dir |
|
546
|
|
|
$xoopsMailer->setTemplate($email_tpl['mail_template'] . '.tpl'); // Set the template to be used |
|
547
|
|
|
|
|
548
|
|
|
/** @var \XoopsConfigHandler $configHandler */ |
|
549
|
|
|
$configHandler = \xoops_getHandler('config'); |
|
550
|
|
|
/** @var \XoopsMemberHandler $memberHandler */ |
|
551
|
|
|
$memberHandler = \xoops_getHandler('member'); |
|
552
|
|
|
$xoopsMailerConfig = $configHandler->getConfigsByCat(\XOOPS_CONF_MAILER); |
|
553
|
|
|
$xoopsMailer->setFromUser($memberHandler->getUser($xoopsMailerConfig['fromuid'])); |
|
554
|
|
|
$xoopsMailer->setToUsers($notify_pm); |
|
555
|
|
|
$xoopsMailer->setSubject($email_tpl['mail_subject']); // Set the subject of the email |
|
556
|
|
|
$xoopsMailer->setFromName($xoopsConfig['sitename']); // Set a from address |
|
557
|
|
|
$success = $xoopsMailer->send(true); |
|
558
|
|
|
|
|
559
|
|
|
return $success; |
|
560
|
|
|
} |
|
561
|
|
|
|
|
562
|
|
|
/** |
|
563
|
|
|
* Send the mail notification to selected users |
|
564
|
|
|
* |
|
565
|
|
|
* @param object|array $email_tpl object returned from getEmailTpl() function |
|
566
|
|
|
* @param array $sendTo emails returned from getSubscribedStaff() function |
|
567
|
|
|
* @param array $tags array of notification information |
|
568
|
|
|
* @param string $fromEmail |
|
569
|
|
|
* @return bool TRUE if success, FALSE if no success |
|
570
|
|
|
*/ |
|
571
|
|
|
public function sendEventEmail($email_tpl, array $sendTo, array $tags, string $fromEmail = ''): bool |
|
572
|
|
|
{ |
|
573
|
|
|
$notify_email = ''; |
|
|
|
|
|
|
574
|
|
|
global $xoopsConfig; |
|
575
|
|
|
|
|
576
|
|
|
$notify_email = $sendTo['email']; |
|
577
|
|
|
|
|
578
|
|
|
$tags = \array_merge($tags, $this->getCommonTplVars()); // Retrieve the common template vars and add to array |
|
579
|
|
|
$xoopsMailer = \xoops_getMailer(); |
|
580
|
|
|
$xoopsMailer->useMail(); |
|
581
|
|
|
|
|
582
|
|
|
foreach ($tags as $k => $v) { |
|
583
|
|
|
$xoopsMailer->assign($k, \preg_replace('/&/i', '&', $v)); |
|
584
|
|
|
} |
|
585
|
|
|
$xoopsMailer->setTemplateDir($this->templateDir); // Set template dir |
|
586
|
|
|
$xoopsMailer->setTemplate($email_tpl['mail_template'] . '.tpl'); // Set the template to be used |
|
587
|
|
|
if ('' !== $fromEmail) { |
|
588
|
|
|
$xoopsMailer->setFromEmail($fromEmail); |
|
589
|
|
|
} |
|
590
|
|
|
$xoopsMailer->setToEmails($notify_email); // Set who the email goes to |
|
591
|
|
|
$xoopsMailer->setSubject($email_tpl['mail_subject']); // Set the subject of the email |
|
592
|
|
|
$xoopsMailer->setFromName($xoopsConfig['sitename']); // Set a from address |
|
593
|
|
|
$success = $xoopsMailer->send(true); |
|
594
|
|
|
|
|
595
|
|
|
return $success; |
|
596
|
|
|
} |
|
597
|
|
|
|
|
598
|
|
|
/** |
|
599
|
|
|
* Get a list of the common constants required for notifications |
|
600
|
|
|
* |
|
601
|
|
|
* @return array |
|
602
|
|
|
*/ |
|
603
|
|
|
public function &getCommonTplVars(): array |
|
604
|
|
|
{ |
|
605
|
|
|
global $xoopsConfig; |
|
606
|
|
|
$tags = []; |
|
607
|
|
|
$tags['X_MODULE'] = $this->module->getVar('name'); |
|
608
|
|
|
$tags['X_SITEURL'] = \XHELP_SITE_URL; |
|
609
|
|
|
$tags['X_SITENAME'] = $xoopsConfig['sitename']; |
|
610
|
|
|
$tags['X_ADMINMAIL'] = $xoopsConfig['adminmail']; |
|
611
|
|
|
$tags['X_MODULE_URL'] = \XHELP_BASE_URL . '/'; |
|
612
|
|
|
|
|
613
|
|
|
return $tags; |
|
614
|
|
|
} |
|
615
|
|
|
|
|
616
|
|
|
/** |
|
617
|
|
|
* Retrieve the directory where mail templates are stored |
|
618
|
|
|
* |
|
619
|
|
|
* @param string $language language used for xoops |
|
620
|
|
|
* @return string |
|
621
|
|
|
*/ |
|
622
|
|
|
public function getTemplateDir(string $language): string |
|
623
|
|
|
{ |
|
624
|
|
|
$path = XOOPS_ROOT_PATH . '/modules/xhelp/language/' . $language . '/mail_template'; |
|
625
|
|
|
if (\is_dir($path)) { |
|
626
|
|
|
return $path; |
|
627
|
|
|
} |
|
628
|
|
|
|
|
629
|
|
|
return XOOPS_ROOT_PATH . '/modules/xhelp/language/english/mail_template'; |
|
630
|
|
|
} |
|
631
|
|
|
|
|
632
|
|
|
/** |
|
633
|
|
|
* Returns the number of department notifications |
|
634
|
|
|
* |
|
635
|
|
|
* @return int number of department notifications |
|
636
|
|
|
*/ |
|
637
|
|
|
public function getNumDeptNotifications(): int |
|
638
|
|
|
{ |
|
639
|
|
|
$num = 0; |
|
640
|
|
|
$templates = $this->module->getInfo('_email_tpl'); |
|
641
|
|
|
foreach ($templates as $template) { |
|
642
|
|
|
if ('dept' === $template['category']) { |
|
643
|
|
|
++$num; |
|
644
|
|
|
} |
|
645
|
|
|
} |
|
646
|
|
|
|
|
647
|
|
|
return $num; |
|
648
|
|
|
} |
|
649
|
|
|
|
|
650
|
|
|
/** |
|
651
|
|
|
* Returns the email address of the person causing the fire of the event |
|
652
|
|
|
* |
|
653
|
|
|
* @param int $uid uid of the user |
|
654
|
|
|
* @return array email of user |
|
655
|
|
|
*/ |
|
656
|
|
|
public function getEmail(int $uid): array |
|
657
|
|
|
{ |
|
658
|
|
|
if (!$isStaff = $this->staffHandler->isStaff($uid)) { |
|
|
|
|
|
|
659
|
|
|
return $this->getUserEmail($uid); |
|
660
|
|
|
} |
|
661
|
|
|
|
|
662
|
|
|
return $this->getStaffEmail($uid); |
|
663
|
|
|
} |
|
664
|
|
|
|
|
665
|
|
|
/** |
|
666
|
|
|
* Confirm submission to user and notify staff members when new_ticket is triggered |
|
667
|
|
|
* @param Ticket $ticket Ticket that was added |
|
668
|
|
|
*/ |
|
669
|
|
|
public function new_ticket(Ticket $ticket): void |
|
670
|
|
|
{ |
|
671
|
|
|
global $xhelp_isStaff; |
|
672
|
|
|
global $xoopsUser; |
|
673
|
|
|
$helper = Helper::getInstance(); |
|
674
|
|
|
|
|
675
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
676
|
|
|
$displayName = $helper->getConfig('xhelp_displayName'); // Determines if username or real name is displayed |
|
677
|
|
|
|
|
678
|
|
|
$tags = []; |
|
679
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
680
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
681
|
|
|
$tags['TICKET_DESCRIPTION'] = ($ticket->getVar('description', 'n')); |
|
682
|
|
|
$tags['TICKET_PRIORITY'] = Utility::getPriority($ticket->getVar('priority')); |
|
683
|
|
|
$tags['TICKET_POSTED'] = $ticket->posted(); |
|
684
|
|
|
$tags['TICKET_CREATED'] = Utility::getUsername($ticket->getVar('uid'), $displayName); |
|
|
|
|
|
|
685
|
|
|
$tags['TICKET_SUPPORT_KEY'] = ($ticket->getVar('serverid') ? '{' . $ticket->getVar('emailHash') . '}' : ''); |
|
686
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
687
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
688
|
|
|
|
|
689
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_NEWTICKET); |
|
690
|
|
|
// $settings = $this->notificationHandler->create(); |
|
691
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
692
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
693
|
|
|
|
|
694
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { // If staff notification is enabled |
|
695
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'new_ticket', $this->module, $template_id); |
|
696
|
|
|
if ($email_tpl) { // Send email to dept members |
|
697
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings); |
|
698
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
699
|
|
|
} |
|
700
|
|
|
} |
|
701
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { // If user notification is enabled |
|
702
|
|
|
if ($ticket->getVar('serverid') > 0) { |
|
703
|
|
|
//this ticket has been submitted by email |
|
704
|
|
|
//get department email address |
|
705
|
|
|
$departmentMailBoxHandler = $this->helper->getHandler('DepartmentMailBox'); |
|
706
|
|
|
$server = $departmentMailBoxHandler->get($ticket->getVar('serverid')); |
|
707
|
|
|
|
|
708
|
|
|
$tags['TICKET_SUPPORT_EMAIL'] = $server->getVar('emailaddress'); |
|
709
|
|
|
|
|
710
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_this_ticket_via_email', $this->module, $template_id); |
|
711
|
|
|
if ($email_tpl) { |
|
712
|
|
|
$sendTo = $this->getUserEmail($ticket->getVar('uid')); |
|
713
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags, $server->getVar('emailaddress')); |
|
714
|
|
|
} |
|
715
|
|
|
} else { //this ticket has been submitted via the website |
|
716
|
|
|
if (!$xhelp_isStaff) { |
|
717
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_this_ticket', $this->module, $template_id); |
|
718
|
|
|
if ($email_tpl) { // Send confirm email to submitter |
|
719
|
|
|
$sendTo = $this->getUserEmail( |
|
720
|
|
|
$ticket->getVar('uid') |
|
721
|
|
|
); // Will be the only person subscribed |
|
722
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
723
|
|
|
} |
|
724
|
|
|
} |
|
725
|
|
|
} |
|
726
|
|
|
} |
|
727
|
|
|
} |
|
728
|
|
|
|
|
729
|
|
|
/** |
|
730
|
|
|
* Event: new_user_by_email |
|
731
|
|
|
* Triggered after new user account is created during ticket submission |
|
732
|
|
|
* @param string $password Password for new account |
|
733
|
|
|
* @param \XoopsUser $user XOOPS user object for new account |
|
734
|
|
|
*/ |
|
735
|
|
|
public function new_user_by_email(string $password, \XoopsUser $user): void |
|
736
|
|
|
{ |
|
737
|
|
|
// Send Welcome Email to submitter |
|
738
|
|
|
//global $xoopsUser; |
|
739
|
|
|
|
|
740
|
|
|
$tags = []; |
|
741
|
|
|
$tags['XOOPS_USER_NAME'] = $user->getVar('uname'); |
|
742
|
|
|
$tags['XOOPS_USER_EMAIL'] = $user->getVar('email'); |
|
743
|
|
|
$tags['XOOPS_USER_ID'] = $user->getVar('uname'); |
|
744
|
|
|
$tags['XOOPS_USER_PASSWORD'] = $password; |
|
745
|
|
|
$tags['X_UACTLINK'] = \XHELP_SITE_URL . '/user.php?op=actv&id=' . $user->getVar('uid') . '&actkey=' . $user->getVar('actkey'); |
|
746
|
|
|
|
|
747
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_user_byemail', $this->module, $template_id); |
|
748
|
|
|
if ($email_tpl) { |
|
749
|
|
|
$sendTo = $this->getUserEmail($user->getVar('uid')); |
|
750
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
751
|
|
|
} |
|
752
|
|
|
} |
|
753
|
|
|
|
|
754
|
|
|
/** |
|
755
|
|
|
* Event: new_user_by_email |
|
756
|
|
|
* Triggered after new user account is created during ticket submission |
|
757
|
|
|
* @param string $password Password for new account |
|
758
|
|
|
* @param \XoopsUser $xoopsUser XOOPS user object for new account |
|
759
|
|
|
*/ |
|
760
|
|
|
public function new_user_activation0(string $password, \XoopsUser $xoopsUser): void |
|
|
|
|
|
|
761
|
|
|
{ |
|
762
|
|
|
global $xoopsConfig; |
|
763
|
|
|
$newid = $newuser->getVar('uid'); |
|
|
|
|
|
|
764
|
|
|
$uname = $newuser->getVar('uname'); |
|
|
|
|
|
|
765
|
|
|
$email = $newuser->getVar('email'); |
|
|
|
|
|
|
766
|
|
|
|
|
767
|
|
|
$tags = []; |
|
768
|
|
|
$tags['XOOPS_USER_NAME'] = $newuser->getVar('uname'); |
|
769
|
|
|
$tags['XOOPS_USER_EMAIL'] = $newuser->getVar('email'); |
|
770
|
|
|
$tags['XOOPS_USER_ID'] = $newuser->getVar('uname'); |
|
771
|
|
|
$tags['XOOPS_USER_PASSWORD'] = $password; |
|
772
|
|
|
$tags['X_UACTLINK'] = \XHELP_SITE_URL . '/user.php?op=actv&id=' . $newuser->getVar('uid') . '&actkey=' . $newuser->getVar('actkey'); |
|
773
|
|
|
|
|
774
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_user_byemail', $this->module, $template_id); |
|
775
|
|
|
if ($email_tpl) { |
|
776
|
|
|
$sendTo = $this->getUserEmail($newuser->getVar('uid')); |
|
777
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
778
|
|
|
} |
|
779
|
|
|
} |
|
780
|
|
|
|
|
781
|
|
|
/** |
|
782
|
|
|
* Event: new_user_by_email |
|
783
|
|
|
* Triggered after new user account is created during ticket submission |
|
784
|
|
|
* @param string $password Password for new account |
|
785
|
|
|
* @param \XoopsUser $xoopsUser XOOPS user object for new account |
|
786
|
|
|
*/ |
|
787
|
|
|
public function new_user_activation1(string $password, \XoopsUser $xoopsUser): void |
|
|
|
|
|
|
788
|
|
|
{ |
|
789
|
|
|
$tags = []; |
|
790
|
|
|
$tags['XOOPS_USER_NAME'] = $user->getVar('uname'); |
|
|
|
|
|
|
791
|
|
|
$tags['XOOPS_USER_EMAIL'] = $user->getVar('email'); |
|
792
|
|
|
$tags['XOOPS_USER_ID'] = $user->getVar('uname'); |
|
793
|
|
|
$tags['XOOPS_USER_PASSWORD'] = $password; |
|
794
|
|
|
|
|
795
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_user_activation1', $this->module, $template_id); |
|
796
|
|
|
if ($email_tpl) { |
|
797
|
|
|
$sendTo = $this->getUserEmail($user->getVar('uid')); |
|
798
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
799
|
|
|
} |
|
800
|
|
|
|
|
801
|
|
|
$_POST['uname'] = $user->getVar('uname'); |
|
802
|
|
|
$_POST['pass'] = $password; |
|
803
|
|
|
|
|
804
|
|
|
// For backward compatibility |
|
805
|
|
|
$_POST['uname'] = $user->getVar('uname'); |
|
806
|
|
|
$_POST['pass'] = $password; |
|
807
|
|
|
|
|
808
|
|
|
// $filename = XOOPS_ROOT_PATH . '/kernel/authenticationservice.php'; |
|
809
|
|
|
// $foldername = XOOPS_ROOT_PATH . '/include/authenticationservices'; |
|
810
|
|
|
// if (\file_exists($filename) && \file_exists($foldername)) { // check for ldap authentication hack |
|
811
|
|
|
// /** @var \XoopsAuthFactory $authentication_service */ |
|
812
|
|
|
// $authentication_service = \xoops_getHandler('authenticationservice'); |
|
813
|
|
|
// if ($authentication_service) { |
|
814
|
|
|
// $authentication_service->checkLogin(); |
|
815
|
|
|
// } else { |
|
816
|
|
|
// require_once XOOPS_ROOT_PATH . '/include/checklogin.php'; |
|
817
|
|
|
// } |
|
818
|
|
|
// } else { |
|
819
|
|
|
// require_once XOOPS_ROOT_PATH . '/include/checklogin.php'; |
|
820
|
|
|
// } |
|
821
|
|
|
require_once XOOPS_ROOT_PATH . '/include/checklogin.php'; |
|
822
|
|
|
} |
|
823
|
|
|
|
|
824
|
|
|
/** |
|
825
|
|
|
* Event: new_user_by_email |
|
826
|
|
|
* Triggered after new user account is created during ticket submission |
|
827
|
|
|
* @param string $password Password for new account |
|
828
|
|
|
* @param \XoopsUser $xoopsUser XOOPS user object for new account |
|
829
|
|
|
*/ |
|
830
|
|
|
public function new_user_activation2(string $password, \XoopsUser $xoopsUser): void |
|
|
|
|
|
|
831
|
|
|
{ |
|
832
|
|
|
global $xoopsConfig; |
|
833
|
|
|
$newid = $user->getVar('uid'); |
|
|
|
|
|
|
834
|
|
|
$uname = $user->getVar('uname'); |
|
|
|
|
|
|
835
|
|
|
$email = $user->getVar('email'); |
|
|
|
|
|
|
836
|
|
|
|
|
837
|
|
|
$tags = []; |
|
838
|
|
|
$tags['XOOPS_USER_NAME'] = $user->getVar('uname'); |
|
839
|
|
|
$tags['XOOPS_USER_EMAIL'] = $user->getVar('email'); |
|
840
|
|
|
$tags['XOOPS_USER_ID'] = $user->getVar('uname'); |
|
841
|
|
|
$tags['XOOPS_USER_PASSWORD'] = $password; |
|
842
|
|
|
|
|
843
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_user_activation2', $this->module, $template_id); |
|
844
|
|
|
if ($email_tpl) { |
|
845
|
|
|
$sendTo = $this->getUserEmail($user->getVar('uid')); |
|
846
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
847
|
|
|
} |
|
848
|
|
|
} |
|
849
|
|
|
|
|
850
|
|
|
/** |
|
851
|
|
|
* Event: new_response |
|
852
|
|
|
* Triggered after a response has been added to a ticket |
|
853
|
|
|
* @param Ticket|int $ticket Ticket containing response |
|
854
|
|
|
* @param Response $response Response that was added |
|
855
|
|
|
*/ |
|
856
|
|
|
public function new_response($ticket, Response $response): void |
|
857
|
|
|
{ |
|
858
|
|
|
// If response is from staff member, send message to ticket submitter |
|
859
|
|
|
// If response is from submitter, send message to owner, if no owner, send to department |
|
860
|
|
|
|
|
861
|
|
|
global $xoopsUser, $xoopsConfig; |
|
862
|
|
|
$helper = Helper::getInstance(); |
|
863
|
|
|
|
|
864
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
865
|
|
|
|
|
866
|
|
|
if (!\is_object($ticket) && 0 === $ticket) { |
|
867
|
|
|
$ticketHandler = $this->helper->getHandler('Ticket'); |
|
868
|
|
|
$ticket = $ticketHandler->get($response->getVar('ticketid')); |
|
869
|
|
|
} |
|
870
|
|
|
|
|
871
|
|
|
$b_email_ticket = false; |
|
|
|
|
|
|
872
|
|
|
$from = ''; |
|
873
|
|
|
|
|
874
|
|
|
$tags = []; |
|
875
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
876
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
877
|
|
|
$tags['TICKET_RESPONSE'] = ($response->getVar('message', 'n')); |
|
878
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
879
|
|
|
$tags['TICKET_TIMESPENT'] = $response->getVar('timeSpent'); |
|
880
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
881
|
|
|
$displayName = $helper->getConfig('xhelp_displayName'); // Determines if username or real name is displayed |
|
882
|
|
|
$tags['TICKET_RESPONDER'] = Utility::getUsername($xoopsUser->getVar('uid'), $displayName); |
|
|
|
|
|
|
883
|
|
|
$tags['TICKET_POSTED'] = $response->posted('m'); |
|
884
|
|
|
$tags['TICKET_SUPPORT_KEY'] = ''; |
|
885
|
|
|
$tags['TICKET_SUPPORT_EMAIL'] = $xoopsConfig['adminmail']; |
|
886
|
|
|
|
|
887
|
|
|
if ($ticket->getVar('serverid') > 0) { |
|
888
|
|
|
$departmentMailBoxHandler = $this->helper->getHandler('DepartmentMailBox'); |
|
889
|
|
|
|
|
890
|
|
|
$server = $departmentMailBoxHandler->get($ticket->getVar('serverid')); |
|
891
|
|
|
if ($server) { |
|
892
|
|
|
$from = $server->getVar('emailaddress'); |
|
893
|
|
|
$tags['TICKET_SUPPORT_KEY'] = '{' . $ticket->getVar('emailHash') . '}'; |
|
894
|
|
|
$tags['TICKET_SUPPORT_EMAIL'] = $from; |
|
895
|
|
|
} |
|
896
|
|
|
} |
|
897
|
|
|
$owner = $ticket->getVar('ownership'); |
|
898
|
|
|
if (0 == $owner) { |
|
899
|
|
|
$tags['TICKET_OWNERSHIP'] = \_XHELP_NO_OWNER; |
|
900
|
|
|
} else { |
|
901
|
|
|
$tags['TICKET_OWNERSHIP'] = Utility::getUsername($owner, $displayName); |
|
902
|
|
|
} |
|
903
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
904
|
|
|
|
|
905
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_NEWRESPONSE); |
|
906
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
907
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
908
|
|
|
|
|
909
|
|
|
$sendTo = []; |
|
910
|
|
|
/** @var \XoopsMemberHandler $memberHandler */ |
|
911
|
|
|
$memberHandler = \xoops_getHandler('member'); |
|
912
|
|
|
$response_user = $memberHandler->getUser($response->getVar('uid')); |
|
913
|
|
|
$response_email = $response_user->getVar('email'); |
|
914
|
|
|
|
|
915
|
|
|
$aUsers = $this->getSubscribedUsers($ticket->getVar('id')); |
|
916
|
|
|
|
|
917
|
|
|
if (\in_array($response_email, $aUsers)) { // If response from a submitter, send to staff and other submitters |
|
918
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { // Staff notification is enabled |
|
919
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'new_response', $this->module, $template_id); |
|
920
|
|
|
if ($email_tpl) { // Send to staff members |
|
921
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings, $response->getVar('uid')); |
|
922
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
923
|
|
|
} |
|
924
|
|
|
} |
|
925
|
|
|
unset($aUsers[$ticket->getVar('uid')]); // Remove response submitter from array |
|
926
|
|
|
$sendTo = $aUsers; // Get array of user emails to send |
|
927
|
|
|
} else { // If response from staff, send to submitters |
|
928
|
|
|
// Also send to staff members if no owner |
|
929
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { // If notification is on |
|
930
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'new_response', $this->module, $template_id); |
|
931
|
|
|
if ($email_tpl) { // Send to staff members |
|
932
|
|
|
if (0 == $ticket->getVar('ownership')) { |
|
933
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings, $response->getVar('uid')); |
|
934
|
|
|
} |
|
935
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
936
|
|
|
} |
|
937
|
|
|
} |
|
938
|
|
|
$sendTo = $aUsers; |
|
939
|
|
|
} |
|
940
|
|
|
if (2 != $user_setting && 0 === $response->getVar('private')) { |
|
941
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_this_response', $this->module, $template_id); |
|
942
|
|
|
if ($email_tpl) { // Send to users |
|
943
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags, $from); |
|
944
|
|
|
} |
|
945
|
|
|
} |
|
946
|
|
|
} |
|
947
|
|
|
|
|
948
|
|
|
/** |
|
949
|
|
|
* Event: update_priority |
|
950
|
|
|
* Triggered after a ticket priority is modified |
|
951
|
|
|
* Also See: batch_priority |
|
952
|
|
|
* @param Ticket $ticket Ticket that was modified |
|
953
|
|
|
* @param int $oldpriority Previous ticket priority |
|
954
|
|
|
*/ |
|
955
|
|
|
public function update_priority(Ticket $ticket, int $oldpriority): void |
|
956
|
|
|
{ |
|
957
|
|
|
//notify staff department of change |
|
958
|
|
|
//notify submitter |
|
959
|
|
|
global $xoopsUser; |
|
960
|
|
|
|
|
961
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
962
|
|
|
|
|
963
|
|
|
$tags = []; |
|
964
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
965
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
966
|
|
|
// Added by marcan to get the ticket's subject available in the mail template |
|
967
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
968
|
|
|
// End of addition by marcan |
|
969
|
|
|
$tags['TICKET_OLD_PRIORITY'] = Utility::getPriority($oldpriority); |
|
970
|
|
|
$tags['TICKET_PRIORITY'] = Utility::getPriority($ticket->getVar('priority')); |
|
971
|
|
|
$tags['TICKET_UPDATEDBY'] = $xoopsUser->getVar('uname'); |
|
972
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
973
|
|
|
|
|
974
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITPRIORITY); |
|
975
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
|
|
|
|
|
976
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
|
|
|
|
|
977
|
|
|
|
|
978
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'changed_priority', $this->module, $template_id); |
|
979
|
|
|
if ($email_tpl) { // Notify staff dept |
|
980
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings); |
|
981
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
982
|
|
|
} |
|
983
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'changed_this_priority', $this->module, $template_id); |
|
984
|
|
|
if ($email_tpl) { // Notify submitter |
|
985
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
986
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
987
|
|
|
} |
|
988
|
|
|
} |
|
989
|
|
|
|
|
990
|
|
|
/** |
|
991
|
|
|
* Event: update_status |
|
992
|
|
|
* Triggered after a ticket status change |
|
993
|
|
|
* Also See: batch_status, close_ticket, reopen_ticket |
|
994
|
|
|
* @param Ticket $ticket The ticket that was modified |
|
995
|
|
|
* @param Status $oldstatus The previous ticket status |
|
996
|
|
|
* @param Status $newstatus The new ticket status |
|
997
|
|
|
*/ |
|
998
|
|
|
public function update_status(Ticket $ticket, Status $oldstatus, Status $newstatus): void |
|
999
|
|
|
{ |
|
1000
|
|
|
//notify staff department of change |
|
1001
|
|
|
//notify submitter |
|
1002
|
|
|
global $xoopsUser; |
|
1003
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1004
|
|
|
|
|
1005
|
|
|
$tags = []; |
|
1006
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1007
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1008
|
|
|
// Added by marcan to get the ticket's subject available in the mail template |
|
1009
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1010
|
|
|
// End of addition by marcan |
|
1011
|
|
|
$tags['TICKET_OLD_STATUS'] = $oldstatus->getVar('description'); |
|
1012
|
|
|
$tags['TICKET_OLD_STATE'] = Utility::getState($oldstatus->getVar('state')); |
|
1013
|
|
|
$tags['TICKET_STATUS'] = $newstatus->getVar('description'); |
|
1014
|
|
|
$tags['TICKET_STATE'] = Utility::getState($newstatus->getVar('state')); |
|
1015
|
|
|
$tags['TICKET_UPDATEDBY'] = $xoopsUser->getVar('uname'); |
|
1016
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1017
|
|
|
|
|
1018
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITSTATUS); |
|
1019
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
|
|
|
|
|
1020
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
|
|
|
|
|
1021
|
|
|
|
|
1022
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'changed_status', $this->module, $template_id); |
|
1023
|
|
|
if ($email_tpl) { |
|
1024
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings); |
|
1025
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1026
|
|
|
} |
|
1027
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'changed_this_status', $this->module, $template_id); |
|
1028
|
|
|
if ($email_tpl) { |
|
1029
|
|
|
//$sendTo = $this->getEmail($ticket->getVar('uid')); |
|
1030
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1031
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1032
|
|
|
} |
|
1033
|
|
|
} |
|
1034
|
|
|
|
|
1035
|
|
|
/** |
|
1036
|
|
|
* Event: update_owner |
|
1037
|
|
|
* Triggered after ticket ownership change (Individual) |
|
1038
|
|
|
* Also See: batch_owner |
|
1039
|
|
|
* @param Ticket $ticket Ticket that was changed |
|
1040
|
|
|
* @param int|string|null $oldOwner UID of previous owner |
|
1041
|
|
|
* @param int $newOwner UID of new owner |
|
1042
|
|
|
*/ |
|
1043
|
|
|
public function update_owner(Ticket $ticket, $oldOwner, int $newOwner): void |
|
|
|
|
|
|
1044
|
|
|
{ |
|
1045
|
|
|
//notify old owner, if assigned |
|
1046
|
|
|
//notify new owner |
|
1047
|
|
|
//notify submitter |
|
1048
|
|
|
global $xoopsUser; |
|
1049
|
|
|
$helper = Helper::getInstance(); |
|
1050
|
|
|
|
|
1051
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1052
|
|
|
|
|
1053
|
|
|
$displayName = $helper->getConfig('xhelp_displayName'); // Determines if username or real name is displayed |
|
1054
|
|
|
|
|
1055
|
|
|
$tags = []; |
|
1056
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1057
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1058
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1059
|
|
|
$tags['TICKET_DESCRIPTION'] = ($ticket->getVar('description', 'n')); |
|
1060
|
|
|
$tags['TICKET_OWNER'] = Utility::getUsername($ticket->getVar('ownership'), $displayName); |
|
|
|
|
|
|
1061
|
|
|
$tags['SUBMITTED_OWNER'] = $xoopsUser->getVar('uname'); |
|
1062
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
|
|
|
|
|
1063
|
|
|
$tags['TICKET_PRIORITY'] = Utility::getPriority($ticket->getVar('priority')); |
|
1064
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1065
|
|
|
|
|
1066
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITOWNER); |
|
1067
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1068
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1069
|
|
|
$staff_options = $settings->getVar('staff_options') ?? ''; |
|
1070
|
|
|
|
|
1071
|
|
|
$sendTo = []; |
|
1072
|
|
|
if (\XHELP_NOTIF_STAFF_OWNER == $staff_setting) { |
|
1073
|
|
|
if (!empty($oldOwner) |
|
1074
|
|
|
&& \_XHELP_NO_OWNER != $oldOwner) { // If there was an owner |
|
1075
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'new_owner', $this->module, $template_id); |
|
1076
|
|
|
if ($email_tpl) { // Send them an email |
|
1077
|
|
|
if ($this->isSubscribed($oldOwner, $email_tpl['bit_value'])) { // Check if the owner is subscribed |
|
|
|
|
|
|
1078
|
|
|
$sendTo = $this->getStaffEmail($oldOwner, $ticket->getVar('department'), $staff_options); |
|
|
|
|
|
|
1079
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1080
|
|
|
} |
|
1081
|
|
|
} |
|
1082
|
|
|
} |
|
1083
|
|
|
if (0 != $ticket->getVar('ownership') |
|
1084
|
|
|
&& $ticket->getVar('ownership') != $xoopsUser->getVar('uid')) { // If owner is not current user |
|
1085
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'new_owner', $this->module, $template_id); |
|
1086
|
|
|
if ($email_tpl) { // Send new owner email |
|
1087
|
|
|
if ($this->isSubscribed($ticket->getVar('ownership'), $email_tpl['bit_value'])) { // Check if the owner is subscribed |
|
1088
|
|
|
$sendTo = $this->getStaffEmail($ticket->getVar('ownership'), $ticket->getVar('department'), $staff_options); |
|
1089
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1090
|
|
|
} |
|
1091
|
|
|
} |
|
1092
|
|
|
} |
|
1093
|
|
|
} elseif (\XHELP_NOTIF_STAFF_DEPT == $staff_setting) { // Notify entire department |
|
1094
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'new_owner', $this->module, $template_id); |
|
1095
|
|
|
if ($email_tpl) { |
|
1096
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings); |
|
1097
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1098
|
|
|
} |
|
1099
|
|
|
} |
|
1100
|
|
|
|
|
1101
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1102
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'new_this_owner', $this->module, $template_id); |
|
1103
|
|
|
if ($email_tpl) { // Send to ticket submitter |
|
1104
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1105
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1106
|
|
|
} |
|
1107
|
|
|
} |
|
1108
|
|
|
} |
|
1109
|
|
|
|
|
1110
|
|
|
/** |
|
1111
|
|
|
* Event: close_ticket |
|
1112
|
|
|
* Triggered after a ticket's status change from a status |
|
1113
|
|
|
* with a state of XHELP_STATE_UNRESOLVED to a status |
|
1114
|
|
|
* with a state of XHELP_STATE_RESOLVED |
|
1115
|
|
|
* Also See: update_status, reopen_ticket |
|
1116
|
|
|
* @param Ticket $ticket The ticket that was closed |
|
1117
|
|
|
*/ |
|
1118
|
|
|
public function close_ticket(Ticket $ticket): void |
|
1119
|
|
|
{ |
|
1120
|
|
|
global $xoopsUser; |
|
1121
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1122
|
|
|
|
|
1123
|
|
|
$tags = []; |
|
1124
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1125
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1126
|
|
|
$tags['TICKET_DESCRIPTION'] = ($ticket->getVar('description', 'n')); |
|
1127
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
|
|
|
|
|
1128
|
|
|
$tags['TICKET_CLOSEDBY'] = $xoopsUser->getVar('uname'); |
|
1129
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1130
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1131
|
|
|
|
|
1132
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_CLOSETICKET); |
|
1133
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1134
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1135
|
|
|
|
|
1136
|
|
|
$sendTo = []; |
|
1137
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1138
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'close_ticket', $this->module, $template_id); |
|
1139
|
|
|
if ($email_tpl) { // Send to department, not to staff member |
|
1140
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings); |
|
1141
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1142
|
|
|
} |
|
1143
|
|
|
} |
|
1144
|
|
|
|
|
1145
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1146
|
|
|
if ($xoopsUser->getVar('uid') != $ticket->getVar('uid')) { // If not closed by submitter |
|
1147
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'close_this_ticket', $this->module, $template_id); |
|
1148
|
|
|
if ($email_tpl) { // Send to submitter |
|
1149
|
|
|
//$sendTo = $this->getEmail($ticket->getVar('uid')); |
|
1150
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1151
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1152
|
|
|
} |
|
1153
|
|
|
} |
|
1154
|
|
|
} |
|
1155
|
|
|
} |
|
1156
|
|
|
|
|
1157
|
|
|
/** |
|
1158
|
|
|
* Event: delete_ticket |
|
1159
|
|
|
* Triggered after a ticket is deleted |
|
1160
|
|
|
* @param Ticket $ticket Ticket that was deleted |
|
1161
|
|
|
*/ |
|
1162
|
|
|
public function delete_ticket(Ticket $ticket): void |
|
1163
|
|
|
{ |
|
1164
|
|
|
//notify staff department |
|
1165
|
|
|
//notify submitter |
|
1166
|
|
|
global $xoopsUser, $xoopsModule; |
|
1167
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1168
|
|
|
|
|
1169
|
|
|
$tags = []; |
|
1170
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1171
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1172
|
|
|
$tags['TICKET_DESCRIPTION'] = ($ticket->getVar('description', 'n')); |
|
1173
|
|
|
$tags['TICKET_PRIORITY'] = Utility::getPriority($ticket->getVar('priority')); |
|
1174
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
|
|
|
|
|
1175
|
|
|
$tags['TICKET_POSTED'] = $ticket->posted(); |
|
1176
|
|
|
$tags['TICKET_DELETEDBY'] = $xoopsUser->getVar('uname'); |
|
1177
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1178
|
|
|
|
|
1179
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_DELTICKET); |
|
1180
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1181
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1182
|
|
|
|
|
1183
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1184
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'removed_ticket', $this->module, $template_id); |
|
1185
|
|
|
if ($email_tpl) { // Send to dept staff |
|
1186
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings); |
|
1187
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1188
|
|
|
} |
|
1189
|
|
|
} |
|
1190
|
|
|
|
|
1191
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1192
|
|
|
$status = $this->statusHandler->get($ticket->getVar('status')); |
|
1193
|
|
|
if (2 != $status->getVar('state')) { |
|
1194
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'removed_this_ticket', $this->module, $template_id); |
|
1195
|
|
|
if ($email_tpl) { // Send to submitter |
|
1196
|
|
|
//$sendTo = $this->getEmail($ticket->getVar('uid')); |
|
1197
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1198
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1199
|
|
|
} |
|
1200
|
|
|
} |
|
1201
|
|
|
} |
|
1202
|
|
|
} |
|
1203
|
|
|
|
|
1204
|
|
|
/** |
|
1205
|
|
|
* Event: edit_ticket |
|
1206
|
|
|
* Triggered after a ticket is modified |
|
1207
|
|
|
* @param array|Ticket $oldTicket Ticket information before modifications |
|
1208
|
|
|
* @param Ticket $ticketInfo Ticket information after modifications |
|
1209
|
|
|
*/ |
|
1210
|
|
|
public function edit_ticket($oldTicket, Ticket $ticketInfo): void |
|
1211
|
|
|
{ |
|
1212
|
|
|
//notify staff department of change |
|
1213
|
|
|
//notify submitter |
|
1214
|
|
|
global $xoopsUser; |
|
1215
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1216
|
|
|
|
|
1217
|
|
|
$tags = []; |
|
1218
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticketInfo->getVar('id'); |
|
1219
|
|
|
$tags['TICKET_OLD_SUBJECT'] = ($oldTicket['subject']); |
|
1220
|
|
|
$tags['TICKET_OLD_DESCRIPTION'] = ($oldTicket['description']); |
|
1221
|
|
|
$tags['TICKET_OLD_PRIORITY'] = Utility::getPriority($oldTicket['priority']); |
|
1222
|
|
|
$tags['TICKET_OLD_STATUS'] = $oldTicket['status']; |
|
1223
|
|
|
$tags['TICKET_OLD_DEPARTMENT'] = $oldTicket['department']; |
|
1224
|
|
|
$tags['TICKET_OLD_DEPTID'] = $oldTicket['department_id']; |
|
1225
|
|
|
|
|
1226
|
|
|
$tags['TICKET_ID'] = $ticketInfo->getVar('id'); |
|
1227
|
|
|
$tags['TICKET_SUBJECT'] = ($ticketInfo->getVar('subject', 'n')); |
|
1228
|
|
|
$tags['TICKET_DESCRIPTION'] = ($ticketInfo->getVar('description', 'n')); |
|
1229
|
|
|
$tags['TICKET_PRIORITY'] = Utility::getPriority($ticketInfo->getVar('priority')); |
|
1230
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticketInfo->getVar('status')); |
|
|
|
|
|
|
1231
|
|
|
$tags['TICKET_MODIFIED'] = $xoopsUser->getVar('uname'); |
|
1232
|
|
|
if ($tags['TICKET_OLD_DEPTID'] != $ticketInfo->getVar('department')) { |
|
1233
|
|
|
$department = $departmentHandler->get($ticketInfo->getVar('department')); |
|
1234
|
|
|
$tags['TICKET_DEPARTMENT'] = $department->getVar('department'); |
|
1235
|
|
|
} else { |
|
1236
|
|
|
$tags['TICKET_DEPARTMENT'] = $tags['TICKET_OLD_DEPARTMENT']; |
|
1237
|
|
|
} |
|
1238
|
|
|
|
|
1239
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITTICKET); |
|
1240
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1241
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1242
|
|
|
|
|
1243
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1244
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'modified_ticket', $this->module, $template_id); |
|
1245
|
|
|
if ($email_tpl) { // Send to dept staff |
|
1246
|
|
|
$sendTo = $this->getSubscribedStaff($ticketInfo, $email_tpl['bit_value'], $settings); |
|
1247
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1248
|
|
|
} |
|
1249
|
|
|
} |
|
1250
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1251
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'modified_this_ticket', $this->module, $template_id); |
|
1252
|
|
|
if ($email_tpl) { // Send to ticket submitter |
|
1253
|
|
|
$sendTo = $this->getSubscribedUsers($ticketInfo->getVar('id')); |
|
1254
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1255
|
|
|
} |
|
1256
|
|
|
} |
|
1257
|
|
|
} |
|
1258
|
|
|
|
|
1259
|
|
|
/** |
|
1260
|
|
|
* Event: edit_response |
|
1261
|
|
|
* Triggered after a response has been modified |
|
1262
|
|
|
* Also See: new_response |
|
1263
|
|
|
* @param Ticket $ticket |
|
1264
|
|
|
* @param Response $response Modified response |
|
1265
|
|
|
* @param Ticket $oldticket Ticket before modifications |
|
1266
|
|
|
* @param Response $oldresponse Response modifications |
|
1267
|
|
|
* @internal param Ticket $nticket Ticket after modifications |
|
1268
|
|
|
*/ |
|
1269
|
|
|
public function edit_response(Ticket $ticket, Response $response, Ticket $oldticket, Response $oldresponse): void |
|
1270
|
|
|
{ |
|
1271
|
|
|
//if not modified by response submitter, notify response submitter |
|
1272
|
|
|
//notify ticket submitter |
|
1273
|
|
|
global $xoopsUser; |
|
1274
|
|
|
$helper = Helper::getInstance(); |
|
1275
|
|
|
|
|
1276
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1277
|
|
|
$displayName = $helper->getConfig('xhelp_displayName'); // Determines if username or real name is displayed |
|
1278
|
|
|
|
|
1279
|
|
|
$tags = []; |
|
1280
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1281
|
|
|
$tags['TICKET_OLD_RESPONSE'] = ($oldresponse->getVar('message', 'n')); |
|
1282
|
|
|
$tags['TICKET_OLD_TIMESPENT'] = $oldresponse->getVar('timeSpent'); |
|
1283
|
|
|
$tags['TICKET_OLD_STATUS'] = Utility::getStatus($oldticket->getVar('status')); |
|
|
|
|
|
|
1284
|
|
|
$tags['TICKET_OLD_RESPONDER'] = Utility::getUsername($oldresponse->getVar('uid'), $displayName); |
|
|
|
|
|
|
1285
|
|
|
$owner = $oldticket->getVar('ownership'); |
|
1286
|
|
|
$tags['TICKET_OLD_OWNERSHIP'] = ($owner = 0 ? \_XHELP_NO_OWNER : Utility::getUsername($owner, $displayName)); |
|
|
|
|
|
|
1287
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1288
|
|
|
$tags['RESPONSE_ID'] = $response->getVar('id'); |
|
1289
|
|
|
$tags['TICKET_RESPONSE'] = ($response->getVar('message', 'n')); |
|
1290
|
|
|
$tags['TICKET_TIMESPENT'] = $response->getVar('timeSpent'); |
|
1291
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
1292
|
|
|
$tags['TICKET_RESPONDER'] = $xoopsUser->getVar('uname'); |
|
1293
|
|
|
$tags['TICKET_POSTED'] = $response->posted(); |
|
1294
|
|
|
$owner = $ticket->getVar('ownership'); |
|
1295
|
|
|
$tags['TICKET_OWNERSHIP'] = ($owner = 0 ? \_XHELP_NO_OWNER : Utility::getUsername($owner, $displayName)); |
|
1296
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1297
|
|
|
|
|
1298
|
|
|
// Added by marcan to get the ticket's subject available in the mail template |
|
1299
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1300
|
|
|
// End of addition by marcan |
|
1301
|
|
|
|
|
1302
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITRESPONSE); |
|
1303
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1304
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1305
|
|
|
|
|
1306
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1307
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'modified_response', $this->module, $template_id); |
|
1308
|
|
|
if ($email_tpl) { // Notify dept staff |
|
1309
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings, $response->getVar('uid')); |
|
1310
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1311
|
|
|
} |
|
1312
|
|
|
} |
|
1313
|
|
|
|
|
1314
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1315
|
|
|
if (0 == $response->getVar('private')) { // Make sure if response is private, don't sent to user |
|
1316
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'modified_this_response', $this->module, $template_id); |
|
1317
|
|
|
if ($email_tpl) { // Notify ticket submitter |
|
1318
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1319
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1320
|
|
|
} |
|
1321
|
|
|
} |
|
1322
|
|
|
} |
|
1323
|
|
|
} |
|
1324
|
|
|
|
|
1325
|
|
|
/** |
|
1326
|
|
|
* Event: batch_dept |
|
1327
|
|
|
* Triggered after a batch ticket department change |
|
1328
|
|
|
* @param array $oldTickets The Ticket objects that were modified |
|
1329
|
|
|
* @param int $dept The new department for the tickets |
|
1330
|
|
|
* @return bool |
|
1331
|
|
|
*/ |
|
1332
|
|
|
public function batch_dept(array $oldTickets, int $dept): bool |
|
1333
|
|
|
{ |
|
1334
|
|
|
global $xoopsUser; |
|
1335
|
|
|
|
|
1336
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1337
|
|
|
$sDept = $departmentHandler->getNameById($dept); |
|
1338
|
|
|
|
|
1339
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITTICKET); |
|
1340
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1341
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1342
|
|
|
|
|
1343
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1344
|
|
|
$dept_email_tpl = $this->getEmailTpl('dept', 'modified_ticket', $this->module, $template_id); |
|
1345
|
|
|
if ($dept_email_tpl) { // Send to dept staff |
|
1346
|
|
|
$deptEmails = $this->getSubscribedStaff($dept, $dept_email_tpl['bit_value'], $settings, $xoopsUser->getVar('uid')); |
|
|
|
|
|
|
1347
|
|
|
} |
|
1348
|
|
|
} else { |
|
1349
|
|
|
$dept_email_tpl = false; |
|
1350
|
|
|
} |
|
1351
|
|
|
|
|
1352
|
|
|
$user_email_tpl = false; |
|
1353
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1354
|
|
|
$user_email_tpl = $this->getEmailTpl('ticket', 'modified_this_ticket', $this->module, $template_id); |
|
1355
|
|
|
} |
|
1356
|
|
|
|
|
1357
|
|
|
foreach ($oldTickets as $oldTicket) { |
|
1358
|
|
|
$tags = []; |
|
1359
|
|
|
$tags['TICKET_OLD_SUBJECT'] = ($oldTicket->getVar('subject', 'n')); |
|
1360
|
|
|
$tags['TICKET_OLD_DESCRIPTION'] = ($oldTicket->getVar('description', 'n')); |
|
1361
|
|
|
$tags['TICKET_OLD_PRIORITY'] = Utility::getPriority($oldTicket->getVar('priority')); |
|
1362
|
|
|
$tags['TICKET_OLD_STATUS'] = Utility::getStatus($oldTicket->getVar('status')); |
|
1363
|
|
|
$tags['TICKET_OLD_DEPARTMENT'] = $departmentHandler->getNameById($oldTicket->getVar('department')); |
|
1364
|
|
|
$tags['TICKET_OLD_DEPTID'] = $oldTicket->getVar('department'); |
|
1365
|
|
|
|
|
1366
|
|
|
$tags['TICKET_ID'] = $oldTicket->getVar('id'); |
|
1367
|
|
|
$tags['TICKET_SUBJECT'] = $tags['TICKET_OLD_SUBJECT']; |
|
1368
|
|
|
$tags['TICKET_DESCRIPTION'] = $tags['TICKET_OLD_DESCRIPTION']; |
|
1369
|
|
|
$tags['TICKET_PRIORITY'] = $tags['TICKET_OLD_PRIORITY']; |
|
1370
|
|
|
$tags['TICKET_STATUS'] = $tags['TICKET_OLD_STATUS']; |
|
1371
|
|
|
$tags['TICKET_MODIFIED'] = $xoopsUser->getVar('uname'); |
|
1372
|
|
|
$tags['TICKET_DEPARTMENT'] = $sDept; |
|
1373
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $oldTicket->getVar('id'); |
|
1374
|
|
|
|
|
1375
|
|
|
if ($dept_email_tpl) { |
|
1376
|
|
|
$deptEmails = $this->getSubscribedStaff($oldTicket, $dept_email_tpl['bit_value'], $settings, $xoopsUser->getVar('uid')); |
|
1377
|
|
|
$success = $this->sendEvents($dept_email_tpl, $deptEmails, $tags); |
|
|
|
|
|
|
1378
|
|
|
} |
|
1379
|
|
|
if ($user_email_tpl) { |
|
1380
|
|
|
//$sendTo = $this->getEmail($oldTicket->getVar('uid')); |
|
1381
|
|
|
$sendTo = $this->getSubscribedUsers($oldTicket->getVar('id')); |
|
1382
|
|
|
$success = $this->sendEvents($user_email_tpl, $sendTo, $tags); |
|
1383
|
|
|
} |
|
1384
|
|
|
} |
|
1385
|
|
|
|
|
1386
|
|
|
return true; |
|
1387
|
|
|
} |
|
1388
|
|
|
|
|
1389
|
|
|
/** |
|
1390
|
|
|
* Event: batch_priority |
|
1391
|
|
|
* Triggered after a batch ticket priority change |
|
1392
|
|
|
* @param array $tickets The Ticket objects that were modified |
|
1393
|
|
|
* @param int $priority The new ticket priority |
|
1394
|
|
|
*/ |
|
1395
|
|
|
public function batch_priority(array $tickets, int $priority): void |
|
|
|
|
|
|
1396
|
|
|
{ |
|
1397
|
|
|
global $xoopsUser; |
|
1398
|
|
|
|
|
1399
|
|
|
[$tickets, $priority] = $args; |
|
|
|
|
|
|
1400
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1401
|
|
|
|
|
1402
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITPRIORITY); |
|
1403
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1404
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1405
|
|
|
|
|
1406
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1407
|
|
|
$dept_email_tpl = $this->getEmailTpl('dept', 'changed_priority', $this->module, $template_id); |
|
1408
|
|
|
} else { |
|
1409
|
|
|
$dept_email_tpl = false; |
|
1410
|
|
|
} |
|
1411
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1412
|
|
|
$user_email_tpl = $this->getEmailTpl('ticket', 'changed_this_priority', $this->module, $template_id); |
|
1413
|
|
|
} else { |
|
1414
|
|
|
$user_email_tpl = false; |
|
1415
|
|
|
} |
|
1416
|
|
|
$uname = $xoopsUser->getVar('uname'); |
|
1417
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
|
|
|
|
|
1418
|
|
|
$priority = Utility::getPriority($priority); |
|
1419
|
|
|
|
|
1420
|
|
|
foreach ($tickets as $ticket) { |
|
1421
|
|
|
$tags = []; |
|
1422
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1423
|
|
|
$tags['TICKET_OLD_PRIORITY'] = Utility::getPriority($ticket->getVar('priority')); |
|
1424
|
|
|
$tags['TICKET_PRIORITY'] = $priority; |
|
1425
|
|
|
$tags['TICKET_UPDATEDBY'] = $uname; |
|
1426
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1427
|
|
|
// Added by marcan to get the ticket's subject available in the mail template |
|
1428
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1429
|
|
|
// End of addition by marcan |
|
1430
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1431
|
|
|
|
|
1432
|
|
|
if ($dept_email_tpl) { |
|
1433
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $dept_email_tpl['bit_value'], $settings); |
|
1434
|
|
|
$success = $this->sendEvents($dept_email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1435
|
|
|
} |
|
1436
|
|
|
|
|
1437
|
|
|
if ($user_email_tpl) { |
|
1438
|
|
|
//$sendTo = $this->getEmail($ticket->getVar('uid')); |
|
1439
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1440
|
|
|
$success = $this->sendEvents($user_email_tpl, $sendTo, $tags); |
|
1441
|
|
|
} |
|
1442
|
|
|
unset($tags); |
|
1443
|
|
|
} |
|
1444
|
|
|
} |
|
1445
|
|
|
|
|
1446
|
|
|
/** |
|
1447
|
|
|
* Event: batch_owner |
|
1448
|
|
|
* Triggered after a batch ticket ownership change |
|
1449
|
|
|
* @param array $tickets The Ticket objects that were modified |
|
1450
|
|
|
* @param int $owner The XOOPS UID of the new owner |
|
1451
|
|
|
* @return bool |
|
1452
|
|
|
*/ |
|
1453
|
|
|
public function batch_owner(array $tickets, int $owner): bool |
|
1454
|
|
|
{ |
|
1455
|
|
|
//notify old owner, if assigned |
|
1456
|
|
|
//notify new owner |
|
1457
|
|
|
//notify submitter |
|
1458
|
|
|
global $xoopsUser; |
|
1459
|
|
|
$helper = Helper::getInstance(); |
|
1460
|
|
|
|
|
1461
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1462
|
|
|
|
|
1463
|
|
|
$displayName = $helper->getConfig('xhelp_displayName'); // Determines if username or real name is displayed |
|
1464
|
|
|
|
|
1465
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITOWNER); |
|
1466
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1467
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1468
|
|
|
$staff_options = $settings->getVar('staff_options') ?? ''; |
|
1469
|
|
|
|
|
1470
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1471
|
|
|
$dept_email_tpl = $this->getEmailTpl('dept', 'new_owner', $this->module, $template_id); |
|
1472
|
|
|
} else { |
|
1473
|
|
|
$dept_email_tpl = false; |
|
1474
|
|
|
} |
|
1475
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1476
|
|
|
$user_email_tpl = $this->getEmailTpl('ticket', 'new_this_owner', $this->module, $template_id); |
|
1477
|
|
|
} else { |
|
1478
|
|
|
$user_email_tpl = false; |
|
1479
|
|
|
} |
|
1480
|
|
|
$new_owner = Utility::getUsername($owner, $displayName); |
|
|
|
|
|
|
1481
|
|
|
$submitted_by = $xoopsUser->getVar('uname'); |
|
1482
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
1483
|
|
|
|
|
1484
|
|
|
foreach ($tickets as $ticket) { |
|
1485
|
|
|
$tags = []; |
|
1486
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1487
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1488
|
|
|
$tags['TICKET_DESCRIPTION'] = ($ticket->getVar('description', 'n')); |
|
1489
|
|
|
$tags['TICKET_OWNER'] = $new_owner; |
|
1490
|
|
|
$tags['SUBMITTED_OWNER'] = $submitted_by; |
|
1491
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
1492
|
|
|
$tags['TICKET_PRIORITY'] = Utility::getPriority($ticket->getVar('priority')); |
|
1493
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1494
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1495
|
|
|
|
|
1496
|
|
|
$sendTo = []; |
|
1497
|
|
|
if (0 != $ticket->getVar('ownership')) { // If there was an owner |
|
1498
|
|
|
if ($dept_email_tpl) { // Send them an email |
|
1499
|
|
|
if ($this->isSubscribed($ticket->getVar('ownership'), $dept_email_tpl['bit_value'])) { // Check if the owner is subscribed |
|
1500
|
|
|
$sendTo = $this->getStaffEmail($ticket->getVar('ownership'), $ticket->getVar('department'), $staff_options); |
|
|
|
|
|
|
1501
|
|
|
$success = $this->sendEvents($dept_email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1502
|
|
|
} |
|
1503
|
|
|
} |
|
1504
|
|
|
} |
|
1505
|
|
|
if ($owner != $uid) { |
|
1506
|
|
|
if ($dept_email_tpl) { // Send new owner email |
|
1507
|
|
|
if ($this->isSubscribed($owner, $dept_email_tpl['bit_value'])) { // Check if the owner is subscribed |
|
1508
|
|
|
$sendTo = $this->getStaffEmail($owner, $ticket->getVar('department'), $staff_options); |
|
1509
|
|
|
$success = $this->sendEvents($dept_email_tpl, $sendTo, $tags); |
|
1510
|
|
|
} |
|
1511
|
|
|
} |
|
1512
|
|
|
} |
|
1513
|
|
|
if ($user_email_tpl) { |
|
1514
|
|
|
//$sendTo = $this->getEmail($ticket->getVar('uid')); |
|
1515
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1516
|
|
|
$success = $this->sendEvents($user_email_tpl, $sendTo, $tags); |
|
1517
|
|
|
} |
|
1518
|
|
|
} |
|
1519
|
|
|
|
|
1520
|
|
|
return true; |
|
1521
|
|
|
} |
|
1522
|
|
|
|
|
1523
|
|
|
/** |
|
1524
|
|
|
* Event: batch_status |
|
1525
|
|
|
* Triggered after a batch ticket status change |
|
1526
|
|
|
* @param array $tickets The Ticket objects that were modified |
|
1527
|
|
|
* @param int $newstatus The new ticket status |
|
1528
|
|
|
* @return bool |
|
1529
|
|
|
*/ |
|
1530
|
|
|
public function batch_status(array $tickets, int $newstatus): bool |
|
1531
|
|
|
{ |
|
1532
|
|
|
//notify staff department of change |
|
1533
|
|
|
//notify submitter |
|
1534
|
|
|
global $xoopsUser; |
|
1535
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
|
|
|
|
|
1536
|
|
|
|
|
1537
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_EDITSTATUS); |
|
1538
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1539
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1540
|
|
|
|
|
1541
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1542
|
|
|
$dept_email_tpl = $this->getEmailTpl('dept', 'changed_status', $this->module, $template_id); |
|
1543
|
|
|
} else { |
|
1544
|
|
|
$dept_email_tpl = false; |
|
1545
|
|
|
} |
|
1546
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1547
|
|
|
$user_email_tpl = $this->getEmailTpl('ticket', 'changed_this_status', $this->module, $template_id); |
|
1548
|
|
|
} else { |
|
1549
|
|
|
$user_email_tpl = false; |
|
1550
|
|
|
} |
|
1551
|
|
|
$sStatus = Utility::getStatus($newstatus); |
|
1552
|
|
|
$uname = $xoopsUser->getVar('uname'); |
|
1553
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
|
|
|
|
|
1554
|
|
|
|
|
1555
|
|
|
foreach ($tickets as $ticket) { |
|
1556
|
|
|
$tags = []; |
|
1557
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1558
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1559
|
|
|
|
|
1560
|
|
|
// Added by marcan to get the ticket's subject available in the mail template |
|
1561
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1562
|
|
|
// End of addition by marcan |
|
1563
|
|
|
|
|
1564
|
|
|
$tags['TICKET_OLD_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
1565
|
|
|
$tags['TICKET_STATUS'] = $sStatus; |
|
1566
|
|
|
$tags['TICKET_UPDATEDBY'] = $uname; |
|
1567
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1568
|
|
|
|
|
1569
|
|
|
if ($dept_email_tpl) { |
|
1570
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $dept_email_tpl['bit_value'], $settings); |
|
1571
|
|
|
$success = $this->sendEvents($dept_email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1572
|
|
|
} |
|
1573
|
|
|
if ($user_email_tpl) { |
|
1574
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1575
|
|
|
$success = $this->sendEvents($user_email_tpl, $sendTo, $tags); |
|
1576
|
|
|
} |
|
1577
|
|
|
} |
|
1578
|
|
|
|
|
1579
|
|
|
return true; |
|
1580
|
|
|
} |
|
1581
|
|
|
|
|
1582
|
|
|
/** |
|
1583
|
|
|
* Event: batch_delete_ticket |
|
1584
|
|
|
* Triggered after a batch ticket deletion |
|
1585
|
|
|
* @param array $tickets The Ticket objects that were deleted |
|
1586
|
|
|
* @return bool |
|
1587
|
|
|
*/ |
|
1588
|
|
|
public function batch_delete_ticket(array $tickets): bool |
|
1589
|
|
|
{ |
|
1590
|
|
|
//notify staff department |
|
1591
|
|
|
//notify submitter (if ticket is not closed) |
|
1592
|
|
|
global $xoopsUser, $xoopsModule; |
|
1593
|
|
|
|
|
1594
|
|
|
$uname = $xoopsUser->getVar('uname'); |
|
1595
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
1596
|
|
|
$staffHandler = $this->helper->getHandler('Staff'); |
|
|
|
|
|
|
1597
|
|
|
$isStaff = $staffHandler->isStaff($uid); |
|
1598
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
1599
|
|
|
|
|
1600
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_DELTICKET); |
|
1601
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1602
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1603
|
|
|
|
|
1604
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1605
|
|
|
$dept_email_tpl = $this->getEmailTpl('dept', 'removed_ticket', $this->module, $template_id); |
|
1606
|
|
|
} else { |
|
1607
|
|
|
$dept_email_tpl = false; |
|
1608
|
|
|
} |
|
1609
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1610
|
|
|
$user_email_tpl = $this->getEmailTpl('ticket', 'removed_this_ticket', $this->module, $template_id); |
|
1611
|
|
|
} else { |
|
1612
|
|
|
$user_email_tpl = false; |
|
1613
|
|
|
} |
|
1614
|
|
|
|
|
1615
|
|
|
foreach ($tickets as $ticket) { |
|
1616
|
|
|
$tags = []; |
|
1617
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1618
|
|
|
$tags['TICKET_SUBJECT'] = ($ticket->getVar('subject', 'n')); |
|
1619
|
|
|
$tags['TICKET_DESCRIPTION'] = ($ticket->getVar('description', 'n')); |
|
1620
|
|
|
$tags['TICKET_PRIORITY'] = Utility::getPriority($ticket->getVar('priority')); |
|
1621
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
1622
|
|
|
$tags['TICKET_POSTED'] = $ticket->posted(); |
|
1623
|
|
|
$tags['TICKET_DELETEDBY'] = $uname; |
|
1624
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1625
|
|
|
|
|
1626
|
|
|
if ($dept_email_tpl) { |
|
1627
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $dept_email_tpl['bit_value'], $settings); |
|
1628
|
|
|
$success = $this->sendEvents($dept_email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1629
|
|
|
} |
|
1630
|
|
|
|
|
1631
|
|
|
if ($user_email_tpl) { |
|
1632
|
|
|
$status = $this->statusHandler->get($ticket->getVar('status')); |
|
1633
|
|
|
if ($isStaff || (!$isStaff && 2 != $status->getVar('state'))) { // Send to ticket submitter |
|
1634
|
|
|
//$sendTo = $this->getEmail($ticket->getVar('uid')); |
|
1635
|
|
|
$sendTo = $this->getSubscribedUsers($ticket->getVar('id')); |
|
1636
|
|
|
$success = $this->sendEvents($user_email_tpl, $sendTo, $tags); |
|
1637
|
|
|
} |
|
1638
|
|
|
} |
|
1639
|
|
|
} |
|
1640
|
|
|
|
|
1641
|
|
|
return true; |
|
1642
|
|
|
} |
|
1643
|
|
|
|
|
1644
|
|
|
/** |
|
1645
|
|
|
* Event: batch_response |
|
1646
|
|
|
* Triggered after a batch response addition |
|
1647
|
|
|
* Note: the $response->getVar('ticketid') field is empty for this function |
|
1648
|
|
|
* @param array $tickets The Ticket objects that were modified |
|
1649
|
|
|
* @param Response $response The response added to each ticket |
|
1650
|
|
|
*/ |
|
1651
|
|
|
public function batch_response(array $tickets, Response $response): void |
|
1652
|
|
|
{ |
|
1653
|
|
|
global $xoopsUser, $xoopsConfig; |
|
1654
|
|
|
$helper = Helper::getInstance(); |
|
1655
|
|
|
$dept_email_tpl = []; |
|
1656
|
|
|
|
|
1657
|
|
|
$displayName = $helper->getConfig('xhelp_displayName'); // Determines if username or real name is displayed |
|
1658
|
|
|
$responseText = ($response->getVar('message', 'n')); |
|
1659
|
|
|
$uname = $xoopsUser->getVar('uname'); |
|
1660
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
1661
|
|
|
$updated = \formatTimestamp(\time(), 'm'); |
|
1662
|
|
|
$private = $response->getVar('private'); |
|
1663
|
|
|
$departmentMailBoxHandler = $this->helper->getHandler('DepartmentMailBox'); |
|
|
|
|
|
|
1664
|
|
|
$mailBoxes = $departmentMailBoxHandler->getObjects(null, true); |
|
1665
|
|
|
$departmentHandler = $this->helper->getHandler('Department'); |
|
1666
|
|
|
|
|
1667
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_NEWRESPONSE); |
|
1668
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1669
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1670
|
|
|
$staff_options = $settings->getVar('staff_options') ?? ''; |
|
1671
|
|
|
|
|
1672
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1673
|
|
|
$dept_email_tpl = $this->getEmailTpl('dept', 'new_response', $this->module, $template_id); |
|
1674
|
|
|
} else { |
|
1675
|
|
|
$dept_email_tpl = false; |
|
1676
|
|
|
} |
|
1677
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1678
|
|
|
$user_email_tpl = $this->getEmailTpl('ticket', 'new_this_response', $this->module, $template_id); |
|
1679
|
|
|
} else { |
|
1680
|
|
|
$user_email_tpl = false; |
|
1681
|
|
|
} |
|
1682
|
|
|
|
|
1683
|
|
|
foreach ($tickets as $ticket) { |
|
1684
|
|
|
$bFromEmail = false; |
|
1685
|
|
|
$tags = []; |
|
1686
|
|
|
$tags['TICKET_ID'] = $ticket->getVar('id'); |
|
1687
|
|
|
$tags['TICKET_RESPONSE'] = $responseText; |
|
1688
|
|
|
$tags['TICKET_SUBJECT'] = $ticket->getVar('subject'); |
|
1689
|
|
|
$tags['TICKET_TIMESPENT'] = $response->getVar('timeSpent'); |
|
1690
|
|
|
$tags['TICKET_STATUS'] = Utility::getStatus($ticket->getVar('status')); |
|
1691
|
|
|
$tags['TICKET_RESPONDER'] = $uname; |
|
1692
|
|
|
$tags['TICKET_POSTED'] = $updated; |
|
1693
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id'); |
|
1694
|
|
|
$tags['TICKET_DEPARTMENT'] = ($departmentHandler->getNameById($ticket->getVar('department'))); |
|
1695
|
|
|
|
|
1696
|
|
|
$owner = $ticket->getVar('ownership'); |
|
1697
|
|
|
if (0 == $owner) { |
|
1698
|
|
|
$tags['TICKET_OWNERSHIP'] = \_XHELP_NO_OWNER; |
|
1699
|
|
|
} else { |
|
1700
|
|
|
$tags['TICKET_OWNERSHIP'] = Utility::getUsername($owner, $displayName); |
|
|
|
|
|
|
1701
|
|
|
} |
|
1702
|
|
|
|
|
1703
|
|
|
if ($ticket->getVar('serverid') > 0) { |
|
1704
|
|
|
//Ticket was submitted via email |
|
1705
|
|
|
$mailBox = $mailBoxes[$ticket->getVar('serverid')]; |
|
1706
|
|
|
if (\is_object($mailBox)) { |
|
1707
|
|
|
$bFromEmail = true; |
|
1708
|
|
|
} |
|
1709
|
|
|
} |
|
1710
|
|
|
|
|
1711
|
|
|
if ($bFromEmail) { |
|
1712
|
|
|
$from = $mailBox->getVar('emailaddress'); |
|
|
|
|
|
|
1713
|
|
|
$tags['TICKET_SUPPORT_EMAIL'] = $from; |
|
1714
|
|
|
$tags['TICKET_SUPPORT_KEY'] = '{' . $ticket->getVar('emailHash') . '}'; |
|
1715
|
|
|
} else { |
|
1716
|
|
|
$from = ''; |
|
1717
|
|
|
$tags['TICKET_SUPPORT_EMAIL'] = $xoopsConfig['adminmail']; |
|
1718
|
|
|
$tags['TICKET_SUPPORT_KEY'] = ''; |
|
1719
|
|
|
} |
|
1720
|
|
|
|
|
1721
|
|
|
$sendTo = []; |
|
1722
|
|
|
if ($ticket->getVar('uid') != $uid && 0 === $response->getVar('private')) { // If response from staff member |
|
1723
|
|
|
if (0 == $private) { |
|
1724
|
|
|
if ($user_email_tpl) { |
|
1725
|
|
|
$sendTo = $this->getUserEmail($ticket->getVar('uid')); |
|
1726
|
|
|
$success = $this->sendEvents($user_email_tpl, $sendTo, $tags, $from); |
|
|
|
|
|
|
1727
|
|
|
} |
|
1728
|
|
|
} elseif ($dept_email_tpl) { |
|
1729
|
|
|
if (0 != $ticket->getVar('ownership')) { |
|
1730
|
|
|
$sendTo = $this->getStaffEmail($owner, $ticket->getVar('department'), $staff_options); |
|
|
|
|
|
|
1731
|
|
|
} else { |
|
1732
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $dept_email_tpl['bit_value'], $settings); |
|
1733
|
|
|
} |
|
1734
|
|
|
} |
|
1735
|
|
|
} elseif ($dept_email_tpl) {// If response from submitter |
|
1736
|
|
|
if (0 != $ticket->getVar('ownership')) { // If ticket has owner, send to owner |
|
1737
|
|
|
if ($this->isSubscribed($owner, $dept_email_tpl['bit_value'])) { // Check if the owner is subscribed |
|
1738
|
|
|
$sendTo = $this->getStaffEmail($owner, $ticket->getVar('department'), $staff_options); |
|
1739
|
|
|
} |
|
1740
|
|
|
} else { // If ticket has no owner, send to department |
|
1741
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $dept_email_tpl['bit_value'], $settings); |
|
1742
|
|
|
} |
|
1743
|
|
|
$success = $this->sendEvents($dept_email_tpl, $sendTo, $tags); |
|
1744
|
|
|
} |
|
1745
|
|
|
} |
|
1746
|
|
|
} |
|
1747
|
|
|
|
|
1748
|
|
|
/** |
|
1749
|
|
|
* Event: merge_tickets |
|
1750
|
|
|
* Triggered after two tickets are merged |
|
1751
|
|
|
* @param int $ticket1 First ticketid being merged |
|
1752
|
|
|
* @param int $ticket2 Second ticketid being merged |
|
1753
|
|
|
* @param int $newTicket Resulting ticketid after merge |
|
1754
|
|
|
*/ |
|
1755
|
|
|
public function merge_tickets(int $ticket1, int $ticket2, int $newTicket): void |
|
1756
|
|
|
{ |
|
1757
|
|
|
global $xoopsUser; |
|
1758
|
|
|
/** @var \XoopsModules\Xhelp\TicketHandler $ticketHandler */ |
|
1759
|
|
|
$ticketHandler = $this->helper->getHandler('Ticket'); |
|
|
|
|
|
|
1760
|
|
|
/** @var \XoopsModules\Xhelp\Ticket $ticket */ |
|
1761
|
|
|
$ticket = $ticketHandler->get($newTicket); |
|
1762
|
|
|
|
|
1763
|
|
|
$tags = []; |
|
1764
|
|
|
$tags['TICKET_MERGER'] = $xoopsUser->getVar('uname'); |
|
1765
|
|
|
$tags['TICKET1'] = $ticket1; |
|
1766
|
|
|
$tags['TICKET2'] = $ticket2; |
|
1767
|
|
|
$tags['TICKET_URL'] = \XHELP_BASE_URL . '/ticket.php?id=' . $newTicket; |
|
1768
|
|
|
|
|
1769
|
|
|
$settings = $this->notificationHandler->get(\XHELP_NOTIF_MERGETICKET); |
|
1770
|
|
|
$staff_setting = $settings->getVar('staff_setting') ?? ''; |
|
1771
|
|
|
$user_setting = $settings->getVar('user_setting') ?? ''; |
|
1772
|
|
|
|
|
1773
|
|
|
if (\XHELP_NOTIF_STAFF_NONE != $staff_setting) { |
|
1774
|
|
|
$email_tpl = $this->getEmailTpl('dept', 'merge_ticket', $this->module, $template_id); |
|
1775
|
|
|
if ($email_tpl) { // Send email to dept members |
|
1776
|
|
|
$sendTo = $this->getSubscribedStaff($ticket, $email_tpl['bit_value'], $settings); |
|
1777
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
|
|
|
|
|
1778
|
|
|
} |
|
1779
|
|
|
} |
|
1780
|
|
|
|
|
1781
|
|
|
if (\XHELP_NOTIF_USER_NO != $user_setting) { |
|
1782
|
|
|
$email_tpl = $this->getEmailTpl('ticket', 'merge_this_ticket', $this->module, $template_id); |
|
1783
|
|
|
if ($email_tpl) { // Send confirm email to submitter |
|
1784
|
|
|
//$sendTo = $this->getEmail($ticket->getVar('uid')); |
|
1785
|
|
|
$sendTo = $this->getSubscribedUsers($newTicket); |
|
1786
|
|
|
$success = $this->sendEvents($email_tpl, $sendTo, $tags); |
|
1787
|
|
|
} |
|
1788
|
|
|
} |
|
1789
|
|
|
} |
|
1790
|
|
|
|
|
1791
|
|
|
/** |
|
1792
|
|
|
* Event: new_faq |
|
1793
|
|
|
* Triggered after FAQ addition |
|
1794
|
|
|
* @param Ticket $ticket Ticket used as base for FAQ |
|
1795
|
|
|
* @param Faq $faq FAQ that was added |
|
1796
|
|
|
*/ |
|
1797
|
|
|
public function new_faq(Ticket $ticket, Faq $faq): void |
|
|
|
|
|
|
1798
|
|
|
{ |
|
1799
|
|
|
} |
|
1800
|
|
|
|
|
1801
|
|
|
/** |
|
1802
|
|
|
* Only have 1 instance of class used |
|
1803
|
|
|
* @return Service {@link Service} |
|
1804
|
|
|
*/ |
|
1805
|
|
|
public static function getInstance(): Service |
|
1806
|
|
|
{ |
|
1807
|
|
|
static $instance; |
|
1808
|
|
|
if (null === $instance) { |
|
1809
|
|
|
$instance = new static(); |
|
1810
|
|
|
} |
|
1811
|
|
|
|
|
1812
|
|
|
return $instance; |
|
1813
|
|
|
} |
|
1814
|
|
|
|
|
1815
|
|
|
public function attachEvents(): void |
|
1816
|
|
|
{ |
|
1817
|
|
|
$this->attachEvent('batch_delete_ticket', $this); |
|
1818
|
|
|
$this->attachEvent('batch_dept', $this); |
|
1819
|
|
|
$this->attachEvent('batch_owner', $this); |
|
1820
|
|
|
$this->attachEvent('batch_priority', $this); |
|
1821
|
|
|
$this->attachEvent('batch_response', $this); |
|
1822
|
|
|
$this->attachEvent('batch_status', $this); |
|
1823
|
|
|
$this->attachEvent('close_ticket', $this); |
|
1824
|
|
|
$this->attachEvent('delete_ticket', $this); |
|
1825
|
|
|
$this->attachEvent('edit_response', $this); |
|
1826
|
|
|
$this->attachEvent('edit_ticket', $this); |
|
1827
|
|
|
$this->attachEvent('merge_tickets', $this); |
|
1828
|
|
|
$this->attachEvent('new_response', $this); |
|
1829
|
|
|
$this->attachEvent('new_ticket', $this); |
|
1830
|
|
|
$this->attachEvent('update_owner', $this); |
|
1831
|
|
|
$this->attachEvent('update_priority', $this); |
|
1832
|
|
|
$this->attachEvent('update_status', $this); |
|
1833
|
|
|
} |
|
1834
|
|
|
} |
|
1835
|
|
|
|
XoopsModules25x /
xhelp
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