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<?php declare(strict_types=1); |
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namespace XoopsModules\Xhelp; |
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/* |
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* You may not change or alter any portion of this comment or credits |
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* of supporting developers from this source code or any supporting source code |
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* which is considered copyrighted (c) material of the original comment or credit authors. |
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* |
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* This program is distributed in the hope that it will be useful, |
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* but WITHOUT ANY WARRANTY; without even the implied warranty of |
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. |
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*/ |
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/** |
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* @copyright {@link https://xoops.org/ XOOPS Project} |
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* @license {@link https://www.gnu.org/licenses/gpl-2.0.html GNU GPL 2 or later} |
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* @author Brian Wahoff <[email protected]> |
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* @author XOOPS Development Team |
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*/ |
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// require_once XHELP_CLASS_PATH . '/Service.php'; |
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/** |
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* xhelp_logService class |
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* |
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* Part of the Messaging Subsystem. Uses the LogMessageHandler class for logging |
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* |
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* @author Brian Wahoff <[email protected]> |
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*/ |
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class LogService extends Service |
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{ |
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/** |
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* Instance of the LogMessageHandler |
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* |
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* @var LogMessageHandler |
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*/ |
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public $logMessageHandler; |
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/** |
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* Class Constructor |
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*/ |
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public function __construct() |
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{ |
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/** @var \XoopsModules\Xhelp\LogMessageHandler $this- >logMessageHandler */ |
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$this->logMessageHandler = Helper::getInstance() |
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->getHandler('LogMessage'); |
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$this->init(); |
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} |
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public function attachEvents(): void |
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{ |
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$this->attachEvent('batch_dept', $this); |
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$this->attachEvent('batch_owner', $this); |
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$this->attachEvent('batch_priority', $this); |
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$this->attachEvent('batch_response', $this); |
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$this->attachEvent('batch_status', $this); |
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$this->attachEvent('close_ticket', $this); |
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$this->attachEvent('delete_file', $this); |
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$this->attachEvent('edit_response', $this); |
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$this->attachEvent('edit_ticket', $this); |
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$this->attachEvent('merge_tickets', $this); |
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$this->attachEvent('new_response', $this); |
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$this->attachEvent('new_response_rating', $this); |
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$this->attachEvent('new_ticket', $this); |
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$this->attachEvent('reopen_ticket', $this); |
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$this->attachEvent('update_owner', $this); |
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$this->attachEvent('update_priority', $this); |
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$this->attachEvent('update_status', $this); |
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$this->attachEvent('new_faq', $this); |
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} |
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/** |
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* Callback function for the 'new_ticket' event |
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* @param Ticket $ticket Ticket that was added |
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* @return bool True on success, false on error |
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*/ |
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public function new_ticket(Ticket $ticket): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $ticket->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticket->getVar('id')); |
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$logMessage->setVar('lastUpdated', $ticket->getVar('posted')); |
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$logMessage->setVar('posted', $ticket->getVar('posted')); |
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if ($xoopsUser->getVar('uid') == $ticket->getVar('uid')) { |
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$logMessage->setVar('action', \_XHELP_LOG_ADDTICKET); |
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} else { |
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// Will display who logged the ticket for the user |
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$logMessage->setVar('action', \sprintf(\_XHELP_LOG_ADDTICKET_FORUSER, $xoopsUser::getUnameFromId($ticket->getVar('uid')), $xoopsUser->getVar('uname'))); |
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} |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Callback function for the 'update_priority' event |
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* @param Ticket $ticket Ticket that was modified |
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* @param int $oldpriority Original ticket priority |
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* @return bool True on success, false on error |
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*/ |
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public function update_priority(Ticket $ticket, int $oldpriority): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticket->getVar('id')); |
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$logMessage->setVar('lastUpdated', $ticket->getVar('lastUpdated')); |
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$logMessage->setVar('posted', $ticket->getVar('posted')); |
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$logMessage->setVar('action', \sprintf(\_XHELP_LOG_UPDATE_PRIORITY, $oldpriority, $ticket->getVar('priority'))); |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Callback function for the 'update_status' event |
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* @param Ticket $ticket Ticket that was modified |
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* @param \XoopsModules\Xhelp\Status|null $oldstatus Original ticket status |
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* @param Status $newstatus New ticket status |
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* @return bool True on success, false on error |
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*/ |
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public function update_status(Ticket $ticket, ?Status $oldstatus, Status $newstatus): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticket->getVar('id')); |
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$logMessage->setVar('lastUpdated', $ticket->getVar('lastUpdated')); |
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$logMessage->setVar('posted', $ticket->getVar('posted')); |
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$logMessage->setVar('action', \sprintf(\_XHELP_LOG_UPDATE_STATUS, $oldstatus->getVar('description'), $newstatus->getVar('description'))); |
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return $this->logMessageHandler->insert($logMessage, true); |
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} |
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/** |
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* Event: update_owner |
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* Triggered after ticket ownership change (Individual) |
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* Also See: batch_owner |
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* @param Ticket $ticket Ticket that was changed |
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* @param int $oldowner UID of previous owner |
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* @param int $newowner UID of new owner |
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* @return bool True on success, false on error |
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*/ |
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public function update_owner(Ticket $ticket, int $oldowner, int $newowner): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticket->getVar('id')); |
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$logMessage->setVar('lastUpdated', $ticket->getVar('lastUpdated')); |
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if ($xoopsUser->getVar('uid') == $ticket->getVar('ownership')) { |
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//User claimed ownership |
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$logMessage->setVar('action', \_XHELP_LOG_CLAIM_OWNERSHIP); |
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} else { |
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//Ownership was assigned |
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$logMessage->setVar('action', \sprintf(\_XHELP_LOG_ASSIGN_OWNERSHIP, $xoopsUser::getUnameFromId($ticket->getVar('ownership')))); |
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} |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Callback function for the reopen_ticket event |
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* @param Ticket $ticket Ticket that was re-opened |
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* @return bool True on success, false on error |
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*/ |
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public function reopen_ticket(Ticket $ticket): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticket->getVar('id')); |
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$logMessage->setVar('lastUpdated', $ticket->getVar('lastUpdated')); |
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$logMessage->setVar('action', \_XHELP_LOG_REOPEN_TICKET); |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Callback function for the close_ticket event |
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* @param Ticket $ticket Ticket that was closed |
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* @return bool True on success, false on error |
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*/ |
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public function close_ticket(Ticket $ticket): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticket->getVar('id')); |
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$logMessage->setVar('lastUpdated', $ticket->getVar('lastUpdated')); |
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$logMessage->setVar('action', \_XHELP_LOG_CLOSE_TICKET); |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Add Log information for 'new_response' event |
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* @param Ticket $ticket Ticket for Response |
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* @param Response $newResponse Response that was added |
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* @return bool True on success, false on error |
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*/ |
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public function new_response(Ticket $ticket, Response $newResponse): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticket->getVar('id')); |
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$logMessage->setVar('action', \_XHELP_LOG_ADDRESPONSE); |
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$logMessage->setVar('lastUpdated', $newResponse->getVar('updateTime')); |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Callback function for the 'new_response_rating' event |
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* @param \XoopsModules\Xhelp\StaffReview $rating Rating Information |
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* @param Ticket $ticket Ticket for Rating |
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* @param Response $response Response that was rated |
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* @return bool True on success, false on error |
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*/ |
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public function new_response_rating(StaffReview $rating, Ticket $ticket, Response $response): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $rating->getVar('ticketid')); |
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$logMessage->setVar('action', \sprintf(\_XHELP_LOG_ADDRATING, $rating->getVar('responseid'))); |
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$logMessage->setVar('lastUpdated', \time()); |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Callback function for the 'edit_ticket' event |
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* @param array|Ticket $oldTicket Original Ticket Information |
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* @param Ticket $ticketInfo New Ticket Information |
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* @return bool True on success, false on error |
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*/ |
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public function edit_ticket($oldTicket, Ticket $ticketInfo): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $ticketInfo->getVar('id')); |
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$logMessage->setVar('lastUpdated', $ticketInfo->getVar('posted')); |
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$logMessage->setVar('posted', $ticketInfo->getVar('posted')); |
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$logMessage->setVar('action', \_XHELP_LOG_EDITTICKET); |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Callback function for the 'edit_response' event |
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* @param Ticket $ticket |
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* @param Response $response |
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* @param Ticket $oldticket |
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* @param Response $oldresponse |
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* @return bool True on success, false on error |
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* @internal param array $args Array of arguments passed to EventService |
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*/ |
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public function edit_response(Ticket $ticket, Response $response, Ticket $oldticket, Response $oldresponse): bool |
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{ |
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global $xoopsUser; |
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$logMessage = $this->logMessageHandler->create(); |
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$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
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$logMessage->setVar('ticketid', $response->getVar('ticketid')); |
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$logMessage->setVar('lastUpdated', $response->getVar('updateTime')); |
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$logMessage->setVar('action', \sprintf(\_XHELP_LOG_EDIT_RESPONSE, $response->getVar('id'))); |
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return $this->logMessageHandler->insert($logMessage); |
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} |
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/** |
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* Add Log Events for 'batch_dept' event |
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* @param array $tickets Array of Ticket objects |
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* @param Department|int $dept New department for tickets |
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* @return bool True on success, false on error |
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*/ |
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public function batch_dept(array $tickets, $dept): bool |
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{ |
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global $xoopsUser; |
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293
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|
|
$helper = Helper::getInstance(); |
|
294
|
|
|
|
|
295
|
|
|
/** @var \XoopsModules\Xhelp\DepartmentHandler $departmentHandler */ |
|
296
|
|
|
$departmentHandler = $helper->getHandler('Department'); |
|
297
|
|
|
$deptObj = $departmentHandler->get($dept); |
|
298
|
|
|
|
|
299
|
|
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foreach ($tickets as $ticket) { |
|
300
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
301
|
|
|
$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
|
302
|
|
|
$logMessage->setVar('ticketid', $ticket->getVar('id')); |
|
303
|
|
|
$logMessage->setVar('lastUpdated', \time()); |
|
304
|
|
|
$logMessage->setVar('action', \sprintf(\_XHELP_LOG_SETDEPT, $deptObj->getVar('department'))); |
|
|
|
|
|
|
305
|
|
|
$this->logMessageHandler->insert($logMessage); |
|
306
|
|
|
unset($logMessage); |
|
307
|
|
|
} |
|
308
|
|
|
|
|
309
|
|
|
return true; |
|
310
|
|
|
} |
|
311
|
|
|
|
|
312
|
|
|
/** |
|
313
|
|
|
* Add Log Events for 'batch_priority' event |
|
314
|
|
|
* @param array $tickets Array of Ticket objects |
|
315
|
|
|
* @param int $priority New priority level for tickets |
|
316
|
|
|
* @return bool True on success, false on error |
|
317
|
|
|
*/ |
|
318
|
|
|
public function batch_priority(array $tickets, int $priority): bool |
|
319
|
|
|
{ |
|
320
|
|
|
global $xoopsUser; |
|
321
|
|
|
|
|
322
|
|
|
$priority = $priority; |
|
323
|
|
|
foreach ($tickets as $ticket) { |
|
324
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
325
|
|
|
$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
|
326
|
|
|
$logMessage->setVar('ticketid', $ticket->getVar('id')); |
|
327
|
|
|
$logMessage->setVar('lastUpdated', $ticket->getVar('lastUpdated')); |
|
328
|
|
|
$logMessage->setVar('posted', $ticket->getVar('posted')); |
|
329
|
|
|
$logMessage->setVar('action', \sprintf(\_XHELP_LOG_UPDATE_PRIORITY, $ticket->getVar('priority'), $priority)); |
|
330
|
|
|
$this->logMessageHandler->insert($logMessage); |
|
331
|
|
|
} |
|
332
|
|
|
|
|
333
|
|
|
return true; |
|
334
|
|
|
} |
|
335
|
|
|
|
|
336
|
|
|
/** |
|
337
|
|
|
* Add Log Events for 'batch_owner' event |
|
338
|
|
|
* @param array $tickets Array of Ticket objects |
|
339
|
|
|
* @param int $owner New owner for tickets |
|
340
|
|
|
* @return bool True on success, false on error |
|
341
|
|
|
*/ |
|
342
|
|
|
public function batch_owner(array $tickets, int $owner): bool |
|
343
|
|
|
{ |
|
344
|
|
|
global $xoopsUser; |
|
345
|
|
|
|
|
346
|
|
|
$updated = \time(); |
|
347
|
|
|
$ownername = ($xoopsUser->getVar('uid') == $owner ? $xoopsUser->getVar('uname') : $xoopsUser::getUnameFromId($owner)); |
|
348
|
|
|
foreach ($tickets as $ticket) { |
|
349
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
350
|
|
|
$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
|
351
|
|
|
$logMessage->setVar('ticketid', $ticket->getVar('id')); |
|
352
|
|
|
$logMessage->setVar('lastUpdated', $updated); |
|
353
|
|
|
if ($xoopsUser->getVar('uid') == $owner) { |
|
354
|
|
|
$logMessage->setVar('action', \_XHELP_LOG_CLAIM_OWNERSHIP); |
|
355
|
|
|
} else { |
|
356
|
|
|
$logMessage->setVar('action', \sprintf(\_XHELP_LOG_ASSIGN_OWNERSHIP, $ownername)); |
|
357
|
|
|
} |
|
358
|
|
|
$this->logMessageHandler->insert($logMessage); |
|
359
|
|
|
unset($logMessage); |
|
360
|
|
|
} |
|
361
|
|
|
|
|
362
|
|
|
return true; |
|
363
|
|
|
} |
|
364
|
|
|
|
|
365
|
|
|
/** |
|
366
|
|
|
* Add Log Events for 'batch_status' event |
|
367
|
|
|
* @param array $tickets Array of Ticket objects |
|
368
|
|
|
* @param int $newstatus New status for tickets |
|
369
|
|
|
* @return bool True on success, false on error |
|
370
|
|
|
*/ |
|
371
|
|
|
public function batch_status(array $tickets, int $newstatus): bool |
|
372
|
|
|
{ |
|
373
|
|
|
global $xoopsUser; |
|
374
|
|
|
|
|
375
|
|
|
$updated = \time(); |
|
376
|
|
|
$sStatus = Utility::getStatus($newstatus); |
|
377
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
378
|
|
|
foreach ($tickets as $ticket) { |
|
379
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
380
|
|
|
$logMessage->setVar('uid', $uid); |
|
381
|
|
|
$logMessage->setVar('ticketid', $ticket->getVar('id')); |
|
382
|
|
|
$logMessage->setVar('lastUpdated', $updated); |
|
383
|
|
|
$logMessage->setVar('action', \sprintf(\_XHELP_LOG_UPDATE_STATUS, Utility::getStatus($ticket->getVar('status')), $sStatus)); |
|
384
|
|
|
$this->logMessageHandler->insert($logMessage, true); |
|
385
|
|
|
unset($logMessage); |
|
386
|
|
|
} |
|
387
|
|
|
|
|
388
|
|
|
return true; |
|
389
|
|
|
} |
|
390
|
|
|
|
|
391
|
|
|
/** |
|
392
|
|
|
* Event: batch_response |
|
393
|
|
|
* Triggered after a batch response addition |
|
394
|
|
|
* Note: the $response->getVar('ticketid') field is empty for this function |
|
395
|
|
|
* @param array $tickets The Ticket objects that were modified |
|
396
|
|
|
* @param Response $response The response added to each ticket |
|
397
|
|
|
* @return bool |
|
398
|
|
|
*/ |
|
399
|
|
|
public function batch_response(array $tickets, Response $response): bool |
|
|
|
|
|
|
400
|
|
|
{ |
|
401
|
|
|
global $xoopsUser; |
|
402
|
|
|
|
|
403
|
|
|
$updateTime = \time(); |
|
404
|
|
|
$uid = $xoopsUser->getVar('uid'); |
|
405
|
|
|
|
|
406
|
|
|
foreach ($tickets as $ticket) { |
|
407
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
408
|
|
|
$logMessage->setVar('uid', $uid); |
|
409
|
|
|
$logMessage->setVar('ticketid', $ticket->getVar('id')); |
|
410
|
|
|
$logMessage->setVar('action', \_XHELP_LOG_ADDRESPONSE); |
|
411
|
|
|
$logMessage->setVar('lastUpdated', $updateTime); |
|
412
|
|
|
$this->logMessageHandler->insert($logMessage); |
|
413
|
|
|
} |
|
414
|
|
|
|
|
415
|
|
|
return true; |
|
416
|
|
|
} |
|
417
|
|
|
|
|
418
|
|
|
/** |
|
419
|
|
|
* Add Log Events for 'merge_tickets' event |
|
420
|
|
|
* @param int $ticketid First ticket being merged |
|
421
|
|
|
* @param int $mergeTicketid Second ticket being merged |
|
422
|
|
|
* @param int $newTicket Resulting merged ticket |
|
423
|
|
|
* @return bool True on success, false on error |
|
424
|
|
|
*/ |
|
425
|
|
|
public function merge_tickets(int $ticketid, int $mergeTicketid, int $newTicket): bool |
|
|
|
|
|
|
426
|
|
|
{ |
|
427
|
|
|
global $xoopsUser; |
|
428
|
|
|
|
|
429
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
430
|
|
|
$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
|
431
|
|
|
$logMessage->setVar('ticketid', $ticketid); |
|
432
|
|
|
$logMessage->setVar('action', \sprintf(\_XHELP_LOG_MERGETICKETS, $mergeTicketid, $ticketid)); |
|
433
|
|
|
$logMessage->setVar('lastUpdated', \time()); |
|
434
|
|
|
if ($this->logMessageHandler->insert($logMessage)) { |
|
435
|
|
|
return true; |
|
436
|
|
|
} |
|
437
|
|
|
|
|
438
|
|
|
return false; |
|
439
|
|
|
} |
|
440
|
|
|
|
|
441
|
|
|
/** |
|
442
|
|
|
* Add Log Events for 'delete_file' event |
|
443
|
|
|
* @param File $file File being deleted |
|
444
|
|
|
* @return bool True on success, false on error |
|
445
|
|
|
*/ |
|
446
|
|
|
public function delete_file(File $file): bool |
|
447
|
|
|
{ |
|
448
|
|
|
global $xoopsUser; |
|
449
|
|
|
|
|
450
|
|
|
$filename = $file->getVar('filename'); |
|
451
|
|
|
|
|
452
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
453
|
|
|
$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
|
454
|
|
|
$logMessage->setVar('ticketid', $file->getVar('ticketid')); |
|
455
|
|
|
$logMessage->setVar('action', \sprintf(\_XHELP_LOG_DELETEFILE, $filename)); |
|
|
|
|
|
|
456
|
|
|
$logMessage->setVar('lastUpdated', \time()); |
|
457
|
|
|
|
|
458
|
|
|
if ($this->logMessageHandler->insert($logMessage, true)) { |
|
459
|
|
|
return true; |
|
460
|
|
|
} |
|
461
|
|
|
|
|
462
|
|
|
return false; |
|
463
|
|
|
} |
|
464
|
|
|
|
|
465
|
|
|
/** |
|
466
|
|
|
* Event: new_faq |
|
467
|
|
|
* Triggered after FAQ addition |
|
468
|
|
|
* @param Ticket $ticket Ticket used as base for FAQ |
|
469
|
|
|
* @param Faq $faq FAQ that was added |
|
470
|
|
|
* @return bool |
|
471
|
|
|
*/ |
|
472
|
|
|
public function new_faq(Ticket $ticket, Faq $faq): bool |
|
473
|
|
|
{ |
|
474
|
|
|
global $xoopsUser; |
|
475
|
|
|
|
|
476
|
|
|
$logMessage = $this->logMessageHandler->create(); |
|
477
|
|
|
$logMessage->setVar('uid', $xoopsUser->getVar('uid')); |
|
478
|
|
|
$logMessage->setVar('ticketid', $ticket->getVar('id')); |
|
479
|
|
|
$logMessage->setVar('action', \sprintf(\_XHELP_LOG_NEWFAQ, $faq->getVar('subject'))); |
|
|
|
|
|
|
480
|
|
|
|
|
481
|
|
|
return $this->logMessageHandler->insert($logMessage, true); |
|
482
|
|
|
} |
|
483
|
|
|
|
|
484
|
|
|
/** |
|
485
|
|
|
* Only have 1 instance of class used |
|
486
|
|
|
* @return Service {@link Service} |
|
487
|
|
|
*/ |
|
488
|
|
|
public static function getInstance(): Service |
|
489
|
|
|
{ |
|
490
|
|
|
static $instance; |
|
491
|
|
|
if (null === $instance) { |
|
492
|
|
|
$instance = new static(); |
|
493
|
|
|
} |
|
494
|
|
|
|
|
495
|
|
|
return $instance; |
|
496
|
|
|
} |
|
497
|
|
|
} |
|
498
|
|
|
|