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# Licensed to the StackStorm, Inc ('StackStorm') under one or more |
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# contributor license agreements. See the NOTICE file distributed with |
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# this work for additional information regarding copyright ownership. |
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# The ASF licenses this file to You under the Apache License, Version 2.0 |
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# (the "License"); you may not use this file except in compliance with |
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# the License. You may obtain a copy of the License at |
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# |
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# http://www.apache.org/licenses/LICENSE-2.0 |
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# |
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# Unless required by applicable law or agreed to in writing, software |
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# distributed under the License is distributed on an "AS IS" BASIS, |
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# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. |
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# See the License for the specific language governing permissions and |
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# limitations under the License. |
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import six |
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import sys |
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import eventlet |
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import requests |
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from flask import request, Flask |
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from six.moves import urllib_parse |
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from st2reactor.sensor.base import Sensor |
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eventlet.monkey_patch( |
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os=True, |
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select=True, |
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socket=True, |
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thread=False if '--use-debugger' in sys.argv else True, |
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time=True) |
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PACK = 'newrelic' |
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WEB_APP_ALERT_TRIGGER_REF = '{}.{}'.format(PACK, 'WebAppAlertTrigger') |
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WEB_APP_NORMAL_TRIGGER_REF = '{}.{}'.format(PACK, 'WebAppNormalTrigger') |
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SERVER_ALERT_TRIGGER_REF = '{}.{}'.format(PACK, 'ServerAlertTrigger') |
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SERVER_NORMAL_TRIGGER_REF = '{}.{}'.format(PACK, 'ServerNormalTrigger') |
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NR_API_URL_KEY = 'api_url' |
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NR_API_KEY_KEY = 'api_key' |
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APP_HOST_KEY = 'host' |
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APP_PORT_KEY = 'port' |
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APP_URL_KEY = 'url' |
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NORMAL_REPORT_DELAY_KEY = 'normal_report_delay' |
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class NewRelicHookSensor(Sensor): |
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""" |
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Sensor class that starts up a flask webapp that listens to alert hooks from NewRelic. |
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It translates hooks into appropriate triggers using the following mapping - |
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1. Web app incident and apdex problem opened -> WEB_APP_ALERT_TRIGGER |
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2. Incident escalated to downtime (app) -> WEB_APP_ALERT_TRIGGER |
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3. Apdex problem closed (app) -> WEB_APP_NORMAL_TRIGGER_REF |
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4. Downtime problem closed (app) -> WEB_APP_NORMAL_TRIGGER_REF |
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5. Server incident and CPU problem opened -> SERVER_ALERT_TRIGGER_REF |
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6. Incident escalated after 5 minutes -> SERVER_ALERT_TRIGGER_REF |
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7. Server downtime ends -> SERVER_NORMAL_TRIGGER_REF |
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8. CPU problem closed -> SERVER_NORMAL_TRIGGER_REF |
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Note : Some hooks like cancel or disable of an inciden and open or close of alert policy |
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are ignored. |
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All return to normal events are always fired after a delay period. |
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""" |
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def __init__(self, sensor_service, config=None): |
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self._config = config |
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self._sensor_service = sensor_service |
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self._api_url = config.get(NR_API_URL_KEY, None) |
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self._api_key = config.get(NR_API_KEY_KEY, None) |
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self._host = self._get_sensor_config_param(self._config, APP_HOST_KEY) |
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self._port = self._get_sensor_config_param(self._config, APP_PORT_KEY) |
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self._url = self._get_sensor_config_param(self._config, APP_URL_KEY) |
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self._normal_report_delay = self._get_sensor_config_param(self._config, |
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NORMAL_REPORT_DELAY_KEY, 300) |
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self._app = Flask(__name__) |
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self._log = self._sensor_service.get_logger(__name__) |
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self._headers = {'X-Api-Key': self._api_key} |
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def setup(self): |
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pass |
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def run(self): |
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""" |
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Validate required params and starts up the webapp that listen to hooks from NewRelic. |
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""" |
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if not self._api_url: |
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raise Exception('NewRelic API url not found.') |
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if not self._api_key: |
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raise Exception('NewRelic API key not found.') |
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if not self._host or not self._port or not self._url: |
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raise Exception('NewRelic webhook app config (host:%s, port:%s, url:%s)' % |
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(self._host, self._port, self._url)) |
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self._log.info('NewRelicHookSensor up. host %s, port %s, url %s', self._host, self._port, |
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self._url) |
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@self._app.route(self._url, methods=['POST']) |
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def handle_nrhook(): |
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# hooks are sent for alerts and deployments. Only care about alerts so ignoring |
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# deployments. |
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# alert body is based on the example documentation |
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# https://docs.newrelic.com/docs/alerts/new-relic-alerts-beta/managing-notification-channels/customize-your-webhook-payload |
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try: |
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data = request.get_json() |
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alert_body = data |
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self._log.info('Webhook data %s' % (alert_body)) |
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except Exception: |
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self._log.exception('Failed to parse request body: %s' % (alert_body)) |
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return 'IGNORED' |
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if alert_body.get('severity', None) not in ['CRITICAL', 'WARN']: |
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self._log.debug('Ignoring alert %s as it is not severe enough.', alert_body) |
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return 'ACCEPTED' |
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hook_headers = self._get_headers_as_dict(request.headers) |
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hook_handler = self._get_hook_handler(alert_body, hook_headers) |
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# all handling based off 'docs' found in this documentation - |
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# https://docs.newrelic.com/docs/alerts/new-relic-alerts-beta/managing-notification-channels/customize-your-webhook-payload#webhook-format-examples |
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try: |
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if hook_handler: |
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hook_handler(alert_body, hook_headers) |
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except Exception: |
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self._log.exception('Failed to handle nr hook %s.', alert_body) |
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return 'ACCEPTED' |
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self._app.run(host=self._host, port=self._port) |
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def _get_hook_handler(self, alert_body, hook_headers): |
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if not alert_body: |
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return None |
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try: |
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if 'Server' in alert_body.get('targets')[0].get('type'): |
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return self._server_hook_handler |
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elif 'Application' in alert_body.get('targets')[0].get('type'): |
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return self._app_hook_handler |
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except Exception: |
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return None |
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self._log.info('No application or server found for alert %s. Will Ignore.', alert_body) |
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return |
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def _app_hook_handler(self, alert_body, hook_headers): |
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if alert_body['current_state'] == 'open': |
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# handled opened and escalation to downtime immediately. |
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payload = { |
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'alert': alert_body, |
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'header': hook_headers |
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} |
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self._dispatch_trigger(WEB_APP_ALERT_TRIGGER_REF, payload) |
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elif alert_body['current_state'] == 'closed': |
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# handled closed and recovered after a delay. |
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payload = { |
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'alert': alert_body, |
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'header': hook_headers |
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} |
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self._log.info('App alert closed. Delay.') |
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eventlet.spawn_after(self._normal_report_delay, self._dispatch_application_normal, |
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payload) |
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elif alert_body['current_state'] == 'acknowledged': |
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# ignore canceled or acknowledged |
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self._log.info('Ignored alert or alert acknowledged : %s.', alert_body) |
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def _dispatch_application_normal(self, payload, attempt_no=0): |
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''' |
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Dispatches WEB_APP_NORMAL_TRIGGER_REF if the application health_status is 'green'. |
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''' |
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# basic guard to avoid queuing up forever. |
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if attempt_no == 10: |
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self._log.warning('Abandoning WEB_APP_NORMAL_TRIGGER_REF dispatch. Payload %s', payload) |
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return |
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try: |
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application = self._get_application(payload['alert']['targets'][0]['id']) |
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if application['health_status'] in ['green']: |
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self._dispatch_trigger(WEB_APP_NORMAL_TRIGGER_REF, payload) |
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else: |
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self._log.info('Application %s has state %s. Rescheduling normal check.', |
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application['name'], application['health_status']) |
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eventlet.spawn_after(self._normal_report_delay, self._dispatch_application_normal, |
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payload, attempt_no + 1) |
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except Exception: |
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self._log.exception('Failed delay dispatch. Payload %s.', payload) |
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def _server_hook_handler(self, alert_body, hook_headers): |
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if alert_body['current_state'] == 'open': |
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payload = { |
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'alert': alert_body, |
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'header': hook_headers |
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} |
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self._dispatch_trigger(SERVER_ALERT_TRIGGER_REF, payload) |
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elif alert_body['current_state'] == 'closed': |
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payload = { |
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'alert': alert_body, |
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'header': hook_headers |
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} |
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self._log.info('App alert closed. Delay.') |
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eventlet.spawn_after(self._normal_report_delay, self._dispatch_server_normal, |
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payload) |
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elif alert_body['current_state'] == 'acknowledged': |
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self._log.info('Alert is acknowledged : %s.', alert_body) |
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def _dispatch_server_normal(self, payload, attempt_no=0): |
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''' |
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Dispatches SERVER_NORMAL_TRIGGER_REF if the all servers health_status is 'green'. |
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''' |
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# basic guard to avoid queuing up forever. |
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if attempt_no == 10: |
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self._log.warning('Abandoning SERVER_NORMAL_TRIGGER_REF dispatch. Payload %s', payload) |
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return |
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try: |
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servers = self._get_servers([i['name'] for i in payload['alert']['targets']]) |
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# make sure all servers are ok. |
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all_servers_ok = True |
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for name, server in six.iteritems(servers): |
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all_servers_ok &= server['health_status'] in ['green'] |
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if not all_servers_ok: |
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break |
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if all_servers_ok: |
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self._dispatch_trigger(SERVER_NORMAL_TRIGGER_REF, payload) |
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else: |
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for server in servers: |
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self._log.info('server %s has state %s. Rescheduling normal check.', |
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server['name'], server['health_status']) |
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eventlet.spawn_after(self._normal_report_delay, self._dispatch_server_normal, |
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payload, attempt_no + 1) |
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except: |
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self._log.exception('Failed delay dispatch. Payload %s.', payload) |
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def _dispatch_trigger(self, trigger, payload): |
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self._sensor_service.dispatch(trigger, payload) |
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self._log.info('Dispatched %s with payload %s.', trigger, payload) |
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# newrelic API methods |
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def _get_application(self, app_id): |
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url = urllib_parse.urljoin(self._api_url + 'applications/', str(app_id) + '.json') |
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resp = requests.get(url, headers=self._headers).json() |
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if 'application' in resp: |
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# pick 1st application |
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return resp['application'] if resp['application'] else None |
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return None |
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def _get_servers(self, server_names): |
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servers = {} |
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# No batch query by name support so making API calls in a tight loop. Might be |
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# ok to get all severs and filter manually but that gets complex for a large number |
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# of server since the API pages data. |
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for server_name in server_names: |
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params = {'filter[name]': server_name} |
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url = urllib_parse.urljoin(self._api_url, 'servers.json') |
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resp = requests.get(url, headers=self._headers, params=params).json() |
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servers[server_name] = resp['servers'][0] if resp['servers'] else None |
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return servers |
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@staticmethod |
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def _get_sensor_config_param(config, param_name, default=None): |
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sensor_config = NewRelicHookSensor._get_sensor_config(config) |
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if sensor_config: |
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return sensor_config.get(param_name, default) |
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return default |
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@staticmethod |
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def _get_sensor_config(config): |
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return config.get('sensor_config', None) |
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@staticmethod |
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def _get_headers_as_dict(headers): |
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headers_dict = {} |
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for k, v in headers: |
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headers_dict[k] = v |
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return headers_dict |
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# ignore |
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def cleanup(self): |
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pass |
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297
|
|
|
def add_trigger(self, trigger): |
|
298
|
|
|
pass |
|
299
|
|
|
|
|
300
|
|
|
def update_trigger(self, trigger): |
|
301
|
|
|
pass |
|
302
|
|
|
|
|
303
|
|
|
def remove_trigger(self, trigger): |
|
304
|
|
|
pass |
|
305
|
|
|
|