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<?php |
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namespace LivePersonInc\LiveEngageLaravel; |
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use Carbon\Carbon; |
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use GuzzleHttp\Client; |
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use GuzzleHttp\HandlerStack; |
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use GuzzleHttp\Subscriber\Oauth\Oauth1; |
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use LivePersonInc\LiveEngageLaravel\Models\Info; |
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use LivePersonInc\LiveEngageLaravel\Models\MetaData; |
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use LivePersonInc\LiveEngageLaravel\Models\AccountStatus; |
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use LivePersonInc\LiveEngageLaravel\Models\MessagingInfo; |
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use LivePersonInc\LiveEngageLaravel\Models\Payload; |
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use LivePersonInc\LiveEngageLaravel\Models\Visitor; |
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use LivePersonInc\LiveEngageLaravel\Models\Agent; |
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use LivePersonInc\LiveEngageLaravel\Models\Skill; |
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use LivePersonInc\LiveEngageLaravel\Models\Campaign; |
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use LivePersonInc\LiveEngageLaravel\Models\Engagement; |
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use LivePersonInc\LiveEngageLaravel\Models\Conversation; |
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use LivePersonInc\LiveEngageLaravel\Models\Message; |
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use LivePersonInc\LiveEngageLaravel\Collections\EngagementHistory; |
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use LivePersonInc\LiveEngageLaravel\Collections\Skills; |
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use LivePersonInc\LiveEngageLaravel\Collections\AgentParticipants; |
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use LivePersonInc\LiveEngageLaravel\Exceptions\LiveEngageException; |
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use LivePersonInc\LiveEngageLaravel\Collections\ConversationHistory; |
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class LiveEngageLaravel |
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{ |
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private $account = false; |
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private $results = []; |
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private $skills = []; |
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private $next = false; |
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private $prev = false; |
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private $start; |
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private $end; |
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private $config = 'services.liveperson.default'; |
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private $version = '1.0'; |
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private $history_limit = 50; |
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private $history = false; |
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private $context = 'interactionHistoryRecords'; |
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private $interactive = true; |
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private $ended = true; |
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private $bearer = false; |
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private $revision = 0; |
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private $domain = false; |
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private $retry_limit = 5; |
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private $retry_counter = 0; |
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public function __get($attribute) |
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{ |
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return $this->$attribute; |
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} |
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public function __construct() |
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{ |
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$this->account = config("{$this->config}.account"); |
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//$this->domain = config("{$this->config}.domain"); |
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$this->version = config("{$this->config}.version") ?: $this->version; |
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} |
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public function key($key = 'default') |
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{ |
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$this->config = "services.liveperson.$key"; |
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$this->__construct(); |
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return $this; |
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} |
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public function nonInteractive() |
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{ |
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$this->interactive = false; |
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return $this; |
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} |
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public function active() |
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{ |
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$this->ended = false; |
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return $this; |
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} |
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public function limit($limit) |
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{ |
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$this->history_limit = $limit; |
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return $this; |
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} |
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public function retry($limit) |
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{ |
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$this->retry_limit = $limit; |
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return $this; |
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} |
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public function account($accountid) |
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{ |
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$this->account = $accountid; |
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return $this; |
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} |
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public function domain($service) |
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{ |
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$response = $this->requestV1("https://api.liveperson.net/api/account/{$this->account}/service/{$service}/baseURI.json?version={$this->version}", 'GET'); |
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$this->domain = $response->baseURI; |
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return $this; |
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} |
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public function visitor($visitorID, $sessionID, $setData = false) |
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{ |
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$this->domain('smt'); |
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if ($setData) { |
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$url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/events?v=1&sid={$sessionID}"; |
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return $this->requestV1($url, 'POST', $setData); |
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} else { |
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$url = "https://{$this->domain}/api/account/{$this->account}/monitoring/visitors/{$visitorID}/visits/current/state?v=1&sid={$sessionID}"; |
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return $this->requestV1($url, 'GET'); |
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} |
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} |
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public function chat() |
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{ |
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$this->domain('conversationVep'); |
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$url = "https://{$this->domain}/api/account/{$this->account}/chat/request?v=1&NC=true"; |
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$args = [ |
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]; |
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$payload = new Payload($args); |
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$response = $this->requestV1($url, 'POST', $payload); |
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return $response; |
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} |
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final public function retrieveHistory(Carbon $start, Carbon $end, $url = false) |
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{ |
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$this->domain('engHistDomain'); |
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$url = $url ?: "https://{$this->domain}/interaction_history/api/account/{$this->account}/interactions/search?limit={$this->history_limit}&offset=0"; |
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$start_str = $start->toW3cString(); |
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$end_str = $end->toW3cString(); |
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$data = new Payload([ |
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'interactive' => $this->interactive, |
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'ended' => $this->ended, |
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'start' => [ |
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'from' => strtotime($start_str) . '000', |
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'to' => strtotime($end_str) . '000', |
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], |
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'skillIds' => $this->skills |
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]); |
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return $this->requestV1($url, 'POST', $data); |
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} |
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final public function retrieveMsgHistory(Carbon $start, Carbon $end, $url = false) |
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{ |
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$this->domain('msgHist'); |
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$url = $url ?: "https://{$this->domain}/messaging_history/api/account/{$this->account}/conversations/search?limit={$this->history_limit}&offset=0&sort=start:desc"; |
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$start_str = $start->toW3cString(); |
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$end_str = $end->toW3cString(); |
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$data = new Payload([ |
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'status' => $this->ended ? ['CLOSE'] : ['OPEN', 'CLOSE'], |
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'start' => [ |
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'from' => strtotime($start_str) . '000', |
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'to' => strtotime($end_str) . '000', |
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], |
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'skillIds' => $this->skills |
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]); |
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return $this->requestV1($url, 'POST', $data); |
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} |
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public function skills() |
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{ |
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$this->domain('accountConfigReadOnly'); |
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$url = "https://{$this->domain}/api/account/{$this->account}/configuration/le-users/skills?v=4.0"; |
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return new Skills($this->requestV2($url, 'GET')); |
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} |
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public function getSkill($skillId) |
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{ |
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$this->domain('accountConfigReadOnly'); |
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$url = "https://{$this->domain}/api/account/{$this->account}/configuration/le-users/skills/{$skillId}?v=4.0"; |
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return new Skill((array) $this->requestV2($url, 'GET')); |
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} |
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public function getAgent($userId) |
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{ |
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$this->domain('accountConfigReadOnly'); |
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$url = "https://{$this->domain}/api/account/{$this->account}/configuration/le-users/users/{$userId}?v=4.0"; |
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return new Agent((array) $this->requestV2($url, 'GET')); |
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} |
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public function updateAgent($userId, $properties) |
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{ |
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$agent = $this->getAgent($userId); |
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$this->domain('accountConfigReadWrite'); |
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$url = "https://{$this->domain}/api/account/{$this->account}/configuration/le-users/users/{$userId}?v=4.0"; |
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$headers = [ |
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'X-HTTP-Method-Override' => 'PUT', |
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'if-Match' => '*' |
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]; |
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return new Agent((array) $this->requestV2($url, 'PUT', $properties, $headers)); |
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} |
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public function agents() |
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{ |
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$this->domain('accountConfigReadOnly'); |
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$select = implode(',', [ |
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'id', |
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'pid', |
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'deleted', |
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'loginName', |
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'skills', |
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'nickname', |
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'dateCreated', |
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'userTypeId', |
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'isApiUser', |
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'profileIds', |
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'permissionGroups', |
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'allowedAppKeys', |
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'changePwdNextLogin', |
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'maxChats', |
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'skillIds', |
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'lpaCreatedUser', |
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'email', |
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'lobs', |
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'profiles', |
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'fullName', |
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'employeeId', |
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'managedAgentGroups', |
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'dateUpdated', |
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'isEnabled', |
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'lastPwdChangeDate' |
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]); |
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$url = "https://{$this->domain}/api/account/{$this->account}/configuration/le-users/users?v=4.0&select=$select"; |
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return new AgentParticipants($this->requestV2($url, 'GET')); |
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} |
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public function getAgentStatus($skills) |
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{ |
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$skills = is_array($skills) ? $skills : [$skills]; |
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$this->domain('msgHist'); |
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$url = "https://{$this->domain}/messaging_history/api/account/{$this->account}/agent-view/status"; |
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$data = ['skillIds' => $skills]; |
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$response = $this->requestV1($url, 'POST', $data); |
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$collection = new AgentParticipants($response->agentStatusRecords); |
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$collection->metaData = new MetaData((array) $response->_metadata); |
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return $collection; |
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} |
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public function conversationHistory(Carbon $start = null, Carbon $end = null, $skills = []) |
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{ |
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$this->retry_counter = 0; |
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$this->skills = $skills; |
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$start = $start ?: (new Carbon())->today(); |
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$end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
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$results_object = $this->retrieveMsgHistory($start, $end); |
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$results_object->_metadata->start = $start; |
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$results_object->_metadata->end = $end; |
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$meta = new MetaData((array) $results_object->_metadata); |
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$collection = new ConversationHistory($results_object->conversationHistoryRecords); |
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$collection->metaData = $meta; |
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return $collection; |
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} |
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public function getConversation($conversationId) |
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{ |
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$this->domain('msgHist'); |
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$url = "https://{$this->domain}/messaging_history/api/account/{$this->account}/conversations/conversation/search"; |
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$data = new Payload([ |
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'conversationId' => $conversationId |
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]); |
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$result = $this->requestV1($url, 'POST', $data); |
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if (!count($result->conversationHistoryRecords)) { |
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return null; |
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} |
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return new Conversation((array) $result->conversationHistoryRecords[0]); |
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} |
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public function engagementHistory(Carbon $start = null, Carbon $end = null, $skills = []) |
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{ |
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$this->retry_counter = 0; |
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$this->skills = $skills; |
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$start = $start ?: (new Carbon())->today(); |
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$end = $end ?: (new Carbon())->today()->addHours(23)->addMinutes(59); |
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$results_object = $this->retrieveHistory($start, $end); |
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$results_object->_metadata->start = $start; |
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$results_object->_metadata->end = $end; |
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$meta = new MetaData((array) $results_object->_metadata); |
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$collection = new EngagementHistory($results_object->interactionHistoryRecords); |
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$collection->metaData = $meta; |
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return $collection; |
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} |
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public function status() |
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{ |
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$url = "https://status.liveperson.com/json?site={$this->account}"; |
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$response = $this->requestV1($url, 'GET'); |
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return new AccountStatus((array) $response); |
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} |
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public function login() |
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{ |
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$this->domain('agentVep'); |
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$consumer_key = config("{$this->config}.key"); |
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$consumer_secret = config("{$this->config}.secret"); |
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|
|
$token = config("{$this->config}.token"); |
362
|
|
|
$secret = config("{$this->config}.token_secret"); |
363
|
|
|
$username = config("{$this->config}.user_name"); |
364
|
|
|
|
365
|
|
|
$auth = [ |
366
|
|
|
'username' => $username, |
367
|
|
|
'appKey' => $consumer_key, |
368
|
|
|
'secret' => $consumer_secret, |
369
|
|
|
'accessToken' => $token, |
370
|
|
|
'accessTokenSecret' => $secret, |
371
|
|
|
]; |
372
|
|
|
|
373
|
|
|
$url = "https://{$this->domain}/api/account/{$this->account}/login?v=1.3"; |
374
|
|
|
|
375
|
|
|
$response = $this->requestV1($url, 'POST', $auth); |
376
|
|
|
|
377
|
|
|
$this->bearer = $response->bearer; |
378
|
|
|
|
379
|
|
|
return $this; |
380
|
|
|
} |
381
|
|
|
|
382
|
|
|
private function requestV2($url, $method, $payload = [], $headers = []) |
383
|
|
|
{ |
384
|
|
|
$this->login(); |
385
|
|
|
|
386
|
|
|
$client = new Client(); |
387
|
|
|
$args = [ |
388
|
|
|
'headers' => array_merge([ |
389
|
|
|
'content-type' => 'application/json', |
390
|
|
|
'Authorization' => 'Bearer ' . $this->bearer |
391
|
|
|
], $headers), |
392
|
|
|
'body' => json_encode($payload) |
393
|
|
|
]; |
394
|
|
|
|
395
|
|
|
try { |
396
|
|
|
$res = $client->request($method, $url, $args); |
397
|
|
|
} catch (\Exception $e) { |
398
|
|
|
throw $e; |
399
|
|
|
} |
400
|
|
|
|
401
|
|
|
return json_decode($res->getBody()); |
402
|
|
|
} |
403
|
|
|
|
404
|
|
|
private function requestClient() |
405
|
|
|
{ |
406
|
|
|
$consumer_key = config("{$this->config}.key"); |
407
|
|
|
$consumer_secret = config("{$this->config}.secret"); |
408
|
|
|
$token = config("{$this->config}.token"); |
409
|
|
|
$secret = config("{$this->config}.token_secret"); |
410
|
|
|
|
411
|
|
|
$stack = HandlerStack::create(); |
412
|
|
|
$auth = new Oauth1([ |
413
|
|
|
'consumer_key' => $consumer_key, |
414
|
|
|
'consumer_secret' => $consumer_secret, |
415
|
|
|
'token' => $token, |
416
|
|
|
'token_secret' => $secret, |
417
|
|
|
'signature_method'=> Oauth1::SIGNATURE_METHOD_HMAC, |
418
|
|
|
]); |
419
|
|
|
$stack->push($auth); |
420
|
|
|
|
421
|
|
|
$client = new Client([ |
422
|
|
|
'handler' => $stack, |
423
|
|
|
]); |
424
|
|
|
|
425
|
|
|
return $client; |
426
|
|
|
} |
427
|
|
|
|
428
|
|
|
private function requestV1($url, $method, $payload = []) |
429
|
|
|
{ |
430
|
|
|
$client = $this->requestClient(); |
431
|
|
|
|
432
|
|
|
$args = [ |
433
|
|
|
'auth' => 'oauth', |
434
|
|
|
'headers' => [ |
435
|
|
|
'content-type' => 'application/json', |
436
|
|
|
], |
437
|
|
|
'body' => json_encode($payload) |
438
|
|
|
]; |
439
|
|
|
|
440
|
|
|
try { |
441
|
|
|
$res = $client->request($method, $url, $args); |
442
|
|
|
$response = json_decode($res->getBody()); |
443
|
|
|
} catch (\Exception $e) { |
444
|
|
|
if ($this->retry_counter < $this->retry_limit || $this->retry_limit == -1) { |
445
|
|
|
usleep(1500); |
446
|
|
|
$this->retry_counter++; |
447
|
|
|
$response = $this->requestV1($url, $payload); |
448
|
|
|
} else { |
449
|
|
|
throw $e; //new LiveEngageException("Retry limit has been exceeded ($this->retry_limit)", 100); |
450
|
|
|
} |
451
|
|
|
} |
452
|
|
|
|
453
|
|
|
return $response; |
454
|
|
|
} |
455
|
|
|
} |
456
|
|
|
|